Virgin Media Outage Report in Carmarthenshire, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Carmarthenshire, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carmarthenshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Carmarthenshire, Wales
The most recent Virgin Media outage reports came from the following cities: Llanelli.
| City | Problem Type | Report Time |
|---|---|---|
 Llanelli |
||
| Llanelli |
Internet | |
| Llanelli |
Internet | |
| Llanelli |
Internet | |
| Ammanford |
Phone | |
| Llanelli |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Carmarthenshire, Wales
Latest outage, problems and issue reports in Carmarthenshire and nearby locations:
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia No no known faults he was very surprised when I went out initially as he thought it was an isolated incident with next door
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Karen Thompson
(@fluffyblanki) reported
from
Llanelli, Wales
@virginmedia We have had nothing but problems with Virgin and their customer service is appalling. I’m disappointed with such poor service and feel aggrieved that we have to stay with them until the end of our contract! 😡
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Aaron Phillips
(@AaronPhillips_7) reported
from
Gorseinon, Wales
@virginmedia It's still down 😭
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alison davies
(@alibabie73) reported
from
Llanelli, Wales
@virginmedia Terrible CM service on phone. Ive no internet and the lady wasn’t able to assist and disconnected my call when I requested cancelling my contract. SHOCKING so called service.
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G
(@therealGDJ) reported
from
Pontarddulais, Wales
@virginmedia abysmal service. I’ve spent almost 2 weeks trying to get through to speak to someone about the price increase you’re looking to force on me, despite that I’m meant to benefit from #MatesRates for life. Please pick up the phone!!!
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Richard Hedges
(@hedges1975) reported
from
Gorseinon, Wales
@virginmedia would it be too much trouble for someone to fix my landline issue, I can't receive incoming calls, yet your call centre agents tell me there going to ring me back on my home line and then cut me off!!! Can't ring me back if I can't receive incoming calls!!!!!
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G
(@therealGDJ) reported
from
Pontarddulais, Wales
@virginmedia do you actually offer any kind of service??
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Mark Davis
(@MarkDav96152735) reported
from
Gorseinon, Wales
When you work from home you rely on the internet coverage from your supplier. Mine has gone down this morning with expected fix at 3pm. No prior warning from @virginmedia SHITE!!!!!
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Adam Croft
(@Adamcroft1996) reported
from
Pontarddulais, Wales
@virginmedia had no wifi since essential work was carried out in the area yesterday. It was supposed to be back up by 4pm yesterday. Neighbour had same issue engineer came out to neighbour and realised we both had the same problem. He said he would let me know what 1/2
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G
(@therealGDJ) reported
from
Pontarddulais, Wales
@philhovestadt @virginmedia That is only half of the issue...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Hall
(@MikeAaronhall) reported
@virginmedia Sadly your colleague did not get back by the end of the day. Scammers still have control of the account though I can't see any evidence that they are doing anything. I called 150 again and someone said that they will get back to me. It's quite worryingly bad service.
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Mark Pinkerton 💙🚴♂️ 🇺🇦
(@markpink) reported
@DustinBowdidge @The1Silky Sadly still out here in Kings Cross but @virginmedia engineers have been spotted last night but to no effect as yet. Status stills says 16.35 last night as fix! No texts all week.
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Jeanette Griggs
(@jeanettegriggs) reported
@virginmedia It’s every time it’s windy. There must be an issue with a service unit or something
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Mark J Nagle
(@MarkyMoke189) reported
@virginmedia Can you contact Miss Summer the account holder on 07900606145 ASAP and she will go through the problems as I have had to come into the office despite being unwell as I cannot WFH since Wednesday.
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Stiggy McNasty
(@Stignasty2) reported
@virginmedia As you should know, you can't use a third party router on virgin, you have to use your hub because the routers MAC address won't be in your system so the service wouldn't work.
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Rachel Shergold
(@shergold_rachel) reported
@virginmedia They cannot switchover due to having an old hub. We have spoken over phone, live chat and WhatsApp to Virgin. They were promised new hub to be delivered and it never arrived. I’m concerned they have no working phone and are paying for a service they do not have. Please help
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seanhannam
(@seanhannam) reported
@virginmedia I should bill you for loss of earnings. The priority boosters we’ve asked for still haven’t arrived, so I can’t access the wi-fi in my office. Your old service worked well - why, when I upgrade and choose to remain, do I get a worse wi-fi signal and even worse customer service?
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Gill Grievson
(@Gillerilla) reported
@virginmedia You did didn’t make it clear that tickets were limited to a certain number or I would never have wasted my time. In fact the whole comms around this has been shabby
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Lynne Aldridge
(@littleblueshed) reported
@virginmedia Engineering work N21 area on 9th. We expected some disruption on that day, but was out most of yesterday & service constantly dropping out even now. (Took 3 goes to send previous message)
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Richard Beenham
(@RickBeenham) reported
@virginmedia Internet very slow to non-existent this morning in SW15. Can’t do my work. Are you able to offer any info please?