Virgin Media

Virgin Media Outage Report in Caernarfon, Gwynedd, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Caernarfon, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Caernarfon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Caernarfon, Gwynedd, Wales 12/13/2024 18:00

December 13: Problems at Virgin Media

Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Caernarfon, Wales

Latest outage, problems and issue reports in Caernarfon and nearby locations:

  • jonbrooker1 jon brooker (@jonbrooker1) reported from Llangefni, Wales

    @virginmedia In total I spoke to 17 people and the call lasted 4.5 hours, so no I am not happy. An engineer came out and replaced the HUB 4 with another one, that is still worse than the HUB 3, overall still a terrible experience for a long standing Customer.

  • annajenhuws a n n a (@annajenhuws) reported from Y Felinheli, Wales

    @virginmedia I’ve been trying to cancel my broadband for over a month but can’t get through to anyone & I’ve been sent a bill to an address no longer occupied

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AnthonyPinnick Anthony Pinnick (@AnthonyPinnick) reported

    My @virginmedia broadband stops working out of nowhere. They can’t send an engineer until Saturday. Then I look outside and there’s a virgin van parked right outside. Customer services can’t tell me anything and hang up on me. Nice.

  • KarllJamess Karl James (@KarllJamess) reported

    @virginmedia I've got the app it's optimised my WiFi in my bedroom and it's still super slow. Also if I want your booster I have to pay £5 extra a month which I cannot afford!

  • D_W_James D'Arcy (@D_W_James) reported

    @virginmedia why is my internet down?? Run your diagnostic device and it's not helping me at all

  • mcneill1967 James Hughes (@mcneill1967) reported

    @virginmedia Oh I will despite the shoddy service.

  • andycousins1 Andrew Cousins (@andycousins1) reported

    @virginmedia Tivo box hard drive burnt out (is what I was told on the phone), Internet in only one room, and even in that room it drops in and out often. 2 cancelled engineer visits. Awful from virgin media. And as I say you now want to charge me to leave! Absolute Audacity. Shambles.

  • jaymaguire10 jamie maguire (@jaymaguire10) reported

    Ur internet is fukin ****!!!! @virginmedia

  • lovevibe2 jennifer spearman (@lovevibe2) reported

    @virginmedia I'm a customer already, and recently requested it as I'm moving to you from my network. They sent it in the post!

  • Clergy_Husband ClergyHusband (@Clergy_Husband) reported

    @virginmedia Hi Virgin media friends. I’ve been on hold on your WhatsApp support chat for 3 hours. Any chance of talking to a human soon? I’ve had no internet all day!

  • Spike007Rite Kristofer Spikereit (@Spike007Rite) reported

    @virginmedia I get that you won’t have an answer. Neither do the forums. Just frustrated at the poor service. Seems a bit of a brush off to a different place rather than on your Twitter feed.

  • camtheoz Cam (@camtheoz) reported

    @_S_A_C__ No it's us too, in Hertfordshire. It's been down for 7 hours now, broadband and tv. Worst I've ever known. #virginmediadown #VirginMedia