Virgin Media Outage Report in Bury, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Bury, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Huntingdon, Peterborough and March.
| City | Problem Type | Report Time |
|---|---|---|
 Huntingdon |
Internet | |
| Huntingdon |
Total Blackout | |
| Peterborough |
Internet | |
| Peterborough |
Wi-fi | |
| Peterborough |
Internet | |
| Huntingdon |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bury, England
Latest outage, problems and issue reports in Bury and nearby locations:
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staceyflowers
(@halo2222223) reported
from
Peterborough, England
@JasonSlavin1 @virginmedia Virgin media is rubbish they get they say you get the service done they don’t give you it so Sky will give you Wi-Fi guarantee if your Internet goes they give you money back on your bill straight away
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JayD the Yiddo
(@JayDThePlumber) reported
from
Cambridgeshire, England
@virginmedia Hi, I’ve signed up but received no email from VM to verify my email. To add to that my broadband has gone down as well.
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NIKKI STOCK | Mentor| Marketing|Networker|
(@NikkiMentoring) reported
from
Fenstanton, England
@zimmro @virginmedia If it’s any comfort I have had major issues in the last six weeks with my broadband. I think it is sheer overload with so many people working from home on domestic broadband they just can’t cope.
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Daryl 🏳️🌈🇬🇧
(@daryl_dickenson) reported
from
Wimblington, England
@virginmedia Hi, I’m not the direct customer but I’ll pass this to my housemates to do as the accounts in there name 😀
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JayD the Yiddo
(@JayDThePlumber) reported
from
Cambridgeshire, England
@virginmedia has the worst customer service I have ever experienced in my life. Issue after issue after issue and still no resolve.
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#DocMartin
(@GoMcMahon) reported
from
Saint Ives, England
@virginmedia I have tried every method to get a response and a solution from customer support and it's now another week gone by that we can't use the V6 box because you haven't sent me a small cable adapter. @Ofcom you could be more firm with companies that let customers down!
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PBTV
(@PaulBryanTV) reported
from
Wimblington, England
So @virginmedia I’m on your Hub 3 and it’s TERRIBLE. The WiFi signal 30ft away or more is less than half strength... Plus they installed it in our hallway...less than 6ft from our door which is SOOOO not ideal placement. Upgrade our box and install somewhere better please.
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Andrew “2 m away” Harmsworth
(@harmsy) reported
from
Oakington and Westwick, England
Virgin Media. Two words synonymous with Customer Disservice.
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Tom Bowran
(@tombowran) reported
from
Willingham, England
@virginmedia i need you to call me. No internet is unacceptable when we’re all working from home. Making it impossible to find a phone number to also get help is also a joke.
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JayD the Yiddo
(@JayDThePlumber) reported
from
Cambridgeshire, England
The irony in @virginmedia using the hashtag stay connected, literally have never been so frustrated with broadband in my life. I spend more time resetting the router and checking service status than I do actually using the internet
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Keir Macintosh
(@keir_macintosh) reported
from
Cambridgeshire, England
@virginmedia We are new to virgin media and tbh it’s a bit crap. It needs to get better quickly. We are paying for fibre and have a few average service and super spotty service.
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Follow @BoSConference it is better than me.
(@MarkLittlewood) reported
from
Cambridgeshire, England
@virginmedia So glad to have left your terrible broadband and embarrassing customer service behind.
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Fliss
(@fliss2210) reported
from
Saint Ives, England
@virginmedia you've been very quick to take my money over the years but when you want to cancel a contract no phone lines and no clear way to do it online?? Your web chat is appalling! This is horribly painful
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Suki Sharples 🕷
(@sukishar) reported
from
Cambridgeshire, England
@virginmedia Again no internet in CB1! Terrible service...
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JayD the Yiddo
(@JayDThePlumber) reported
from
Cambridgeshire, England
@virginmedia No, I get my bill every month month via email it’s never been an issue in the past
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#DocMartin
(@GoMcMahon) reported
from
Saint Ives, England
@virginmedia why is it impossible for you to provide customer support? Every other major company has managed to set up employees to work from home and continue customer support, but your great media company cannot! 20+ mins waiting for an answer, is very poor.
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Chris Rand
(@ChrisRandWrites) reported
from
Cambridgeshire, England
After all these years, @virginmedia still manage to provide the single worst support or customer service system I've ever experienced. They continue to find more and more innovative ways of preventing you talking to anyone, either by phone or chat. How *do* people get through?
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Matthew James
(@LordyGibs) reported
from
Cambridgeshire, England
@virginmedia Hi, it’s a problem in the area, i done a reset job yesterday, I useless wireless connection.
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Victor Sacks
(@SmartSacks) reported
from
Brampton, England
@vmbusiness you really are atrocious Tuesday 4pm you told me that "you'll be sorted by Wednesday 4pm" er it's Thursday 9.41am and it isn't...thanks for such great service...
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Matthew James
(@LordyGibs) reported
from
Cambridgeshire, England
@virginmedia Yeah that’s all I can do but it’s happening a lot lately! We have to work from home and it’s affecting our jobs due to poor WiFi.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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chris forsyth
(@thegabbycabby) reported
@virginmedia you need to get your call centre staff to explain things properly. I downgraded due to financial and health and wasn't told it's yet another month in front even thought I will lose that part of the service in 2 days. Absolutely raging.
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chris forsyth
(@thegabbycabby) reported
@virginmedia and now I either have to find the money that I don't have to pay for a service I don't have. Get your act together I've been with you for years but mit for much longer as it's like you don't care. #poorcustomerservice.
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Gregg Morgans
(@GreggMorgans) reported
@virginmedia Are your servers down I can’t login to my account??
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Skoobz
(@PsychoSkoobz) reported
@virginmedia Its been having good days and bad days for about 3 weeks now. I've been in touch and had countless tests and restarts, yet it just seems to go down whenever I'm live or was in the middle of home schooling.
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VeryOriginal123
(@JaimeHa79502551) reported
@virginmedia @Cobie24657353 It's not good for me atm because whenever I try to do anything on my xbox it takes down my Internet
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tom
(@Tomoulds) reported
@virginmedia Attempted but told nope. You can see that Shital says we are unable escalate, the complaint was lodged over the phone, see above email.
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Dagmar Noe
(@dagmardnoe) reported
@virginmedia The original install date was the 4th of March. It has now moved to the 29th. The external fibre needs to be pulled. Virgin was aware of all of this when signing up. This is quite complicated. I’d really like to speak to someone who can actually help.
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Matt Boyle
(@MattJamesBoyle) reported
@virginmedia I tried calling but I was on hold for an hour and then hung up on when I go through to someone. Ironically it’s what my complaint is about. Can you look into it please? You can see my complaint number on the screenshot. If not is there an ombudsmen I can escalate to?
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Phil O'Neill
(@DJPhillyO) reported
@virginmedia Please fix your mobile data issues. It has now been a week of intermittent issues on 4G. 2 other household members are also experiencing issues on 4G. When will this be fixed? Any refunds likely to be issued for the lack of poor service?
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.