Virgin Media Outage Report in Boosbeck, Redcar and Cleveland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Boosbeck, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Boosbeck and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Boosbeck, Redcar and Cleveland, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Hartlepool, Saltburn-by-the-Sea and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Wi-fi | |
| Middlesbrough |
Wi-fi | |
| Middlesbrough |
TV | |
| Hartlepool |
Internet | |
| Hartlepool |
Wi-fi | |
| Middlesbrough |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Boosbeck, England
Latest outage, problems and issue reports in Boosbeck and nearby locations:
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I have, many many times and it always comes back to same, yet I'm down about 80mbs this morning, I've restarted my router today already because I switched my laptop on (everytime), and I can also crash my router with 1 device almost at will
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Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
@virginmedia Spoke too soon back in off again. Obviously nothing to do with modem as it’s new, same issues as before this time off for a fair amount of time now, is there an issue imnn in in TS8 location.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I dont mean to be rude but I can tell you now the option to text was not on the "contact us" page I visited on your website, but I see it's just a text option to the live chat anyway so this will be a waste of my time but texting now
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Holgate69
(@Holgate69) reported
from
Middlesbrough, England
Here’s a thought. Those poor folk stick in hospital at the moment. No visitors allowed but still been charged #Extortionate amounts for #TVServices How about these companies waiving fees as a goodwill gesture during extremely difficult times #NHS #VirginMedia ##SkyTv
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia Ironic you try and blame customers. It’s your service not my house or my equipment or how I’m using it.
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@EE Would be more than happy to rejoin EE even without my NHS discount if someone would actually call me back. Don’t think I can take another week of important missed calls from @virginmedia - yes I know they use the EE network but not the enhanced 4G+ side 🙄
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|Jamie|MightyRaider
(@RaiderOnMixer) reported
from
Redcar, England
@virginmedia is having problems nationwide by the looks of it , which means I stream tonight unless it is sorted by time I start my usual streams
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Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
Had visit No 2 from Virgin, a couple of nice chaps,chased cables and removed cable still connected to the network that's not been used for years,new modem,new leads,new remote and the supervisor's number with a call back in a week, all good so far well done @virginmedia
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I’m not going to waste time in doing that, I’ve worked in telecommunications, I know how your process works, I also know you’ll try and pass the book to customers before taking blame because the tiniest speck of dust can effect my WiFi signal. So it’s fine.
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wayne burnett
(@wanaldinho) reported
from
Middlesbrough, England
@virginmedia come on guys internet still not working in Middlesbrough
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Wendy Wilkinson
(@wywilko) reported
from
Loftus, England
@virginmedia Morning my partner needs help with sorting out money owed to him as he recommended his son to get virgin media installed he has now been told there is no record of this even though several conversations have taken place can we raise to next level very frustrating 😞
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˥ ∀ W
(@bettercallmal) reported
from
Middlesbrough, England
The country is on lockdown and Virgin Media has been going down all day. Would hate to work for customer service right now.
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Rev Graham Dobinson
(@grahamdo) reported
from
Hartlepool, England
@virginmedia yet again virgin media is down.
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Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
@virginmedia Service back after a engineer visit last night, with another coming again today. After being with Virgin for years, the Tv and internet service these past 6 months has been poor, surely I should get a reduction on my bill.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia @grimegran You have been awful since the lockdown, yet I keep seeing these hopeful ads that just wind me up as anyone currently on you service knows that it is currently a joke. Yesterday was the first time since the lockdown started that I didnt lose connection at all or have router fail
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia @bethanymiah_ I'll save you both some time there and tell you now that you will be able to make no difference whatsoever, the hubs have always been awful and it seems they have got worse since lockdown, maybe they can catch Covid too
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia Tried this, 3 days to reply per message. Pathetic really, good customer service could compensate for poor phone service but I don’t get either. I get the VM sim for free with my package, I’d rather pay an extra £20 a month elsewhere to make sure I don’t miss important calls
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia No as I’m unable to get through 1. Because my signal is horrendous and 2. Because your lines are constantly closed. It seems easier for me to just go back to @EE as I need reliability, I’ve missed too many important phone calls since using VM.
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Bradley Osborne
(@Bradley_19_) reported
from
Hartlepool, England
@RunnerVi @virginmedia Use their email/live support found on their website.
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia shock as broadband is down again. Yet you’ll still expect full payment from everyone.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia Yes, and end up on hold , I don't work from home so have a very limited timeframe after work to contact you. It shouldn't be this hard to cancel or at least arrange a call back .
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Marie Lyon
(@Malriel) reported
@virginmedia @virginhelp Just speaking with a Virgin representative called Jack who is trying to help. We need the 200mg to run the Charity but struggling to gain a reduction in services without keeping the broadband speed
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Adam Johnsen
(@aj2o12) reported
@virginmedia @richardbranson I have just been told my installation has been cancelled for the 3rd time prolonging my inability to WFH!!! Not a single reply since my last tweet proves my point re your customer service
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Laird Paul Stainburn
(@thegov1uk) reported
@virginmedia Can someone please tell me how long email is likely to be down in the WF10 area as service status says all ok and 150 is far too busy
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Donna Galbraith
(@DonnaGalbraith6) reported
@Laica23 @virginmedia Can’t say I blame you, good luck in trying to cancel your account. You have to go through retention team who never answer. IF only IF you get through to Customer Services they say can’t do it and you need go through to another department, only to be on hold before it rings off
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sunny singh
(@sunny54980599) reported
@virginmedia I’m costumer of virgin from long and today I got email that my bill going to be £59 from £37 without any reason, after that email I dicied To leave this company and I’m keeping calling on customer service and they not bothering to answer my call
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Jim
(@Jim99209763) reported
@virginmedia any reason your customer services contact number isn’t working? Been told to call back later for 2 days now.
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Chloe
(@chloet1x) reported
@virginmedia Just looked and I received a credit agreement, would it say it in this? I was never given a credit agreement number to access the account
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Baba Yaga
(@SkeetOnYourTeet) reported
@virginmedia my phone line is down I can’t contact via 150, spent 60 mins on 0345 number to try and speak to someone. I get transferred to the department and the person puts the phone down on me. Really fantastic service, I love to be charged by a premium number to hanged up on.
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia day 5 of trying to cancel. Online chat is laughable was in a chat waiting for a reply for 9 hours yesterday,nothing ,now gone back to the start. 150 no1 answers. Covid is not an excuse when all your customers service people can WFH. CANCEL MY BROADBAND NOW!!!!