Virgin Media

Virgin Media Outage Report in Berwick-Upon-Tweed, Northumberland, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Berwick-Upon-Tweed, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Berwick-Upon-Tweed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Berwick-Upon-Tweed, Northumberland, England 12/13/2024 11:50

December 13: Problems at Virgin Media

Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • umsafeer sarah w (@umsafeer) reported

    @virginmedia I have no service in Surbiton. Is there an outage? So disappointed yet again in the dropping of service.

  • suehutton Sue Hutton (@suehutton) reported

    @virginmedia I want to cancel telephone and TV from my package. I have no idea if I’ve selected the right letters from a potential password

  • DavidDaibarry70 Dai Barry (@DavidDaibarry70) reported

    @virginmedia OK so how do I raise a formal complaint and how quickly will I get a response?

  • AlanHStitt1980 Alan Stitt (@AlanHStitt1980) reported

    @cop_ish @virginmedia Just wait till you have to deal with their Indian call centre. Compulsive liars. Will literally say anything to get you off the phone. They have a terrible reviews on trust pilot. I tried to cancel before the price rise a few months ago and had to do it twice.

  • Andy_L8 Andrew (@Andy_L8) reported

    @virginmedia Had an engineer book to come out today, but they've not showed up! Is this something you can help with??

  • OxfordAngel Oxford Angel (@OxfordAngel) reported

    @virginmedia disgusted with your customer service at the moment, broadband has been off since 11am,listed as a known fault. Now claim it's been fixed but we still have no service, can't speak to a real person at all. I've lost a whole days work already! Please assist.

  • OrmesherCarmen Carmen Ormesher (@OrmesherCarmen) reported

    @virginmedia my TiVo box is trying to update new channels but it only gets to 16% then freezes! Please help

  • TheBigShugster Shug (@TheBigShugster) reported

    @virginmedia Second day in a row my 5ghz Wifi is not working exactly at the same time. Whats going on?

  • RobertS71167549 Rob Shelley (@RobertS71167549) reported

    @virginmedia Been there, done that! Given up! I even asked for a booster box to help. That was gonna cost an extra £5 a month, plus it would never be mine. I could buy a decent one for £50.

  • dak3931 Dakster (@dak3931) reported

    @virginmedia So yet again go to a forum. I want my provider VM to give me what I am paying for, including customer service and if you can’t then the contract is void