Virgin Media Outage Report in Beckley, East Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Beckley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Beckley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Beckley, England
Latest outage, problems and issue reports in Beckley and nearby locations:
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Last week after your call centre agent refused to escalate the 2months of issues highlighted in this thread.
-
Maddie Dunn
(@maddie_dunn) reported
from
Hastings, England
3/3 @virginmedia just imagine being 80-90 years old and patronised by a text message ‘chat’ service which goes round and round in circles all to just try and stay ‘connected’ 🤯 #virginmedia #virginmobile
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia This is the exact problem. Your agents deny there is an issue in the area. A recent social media post revealed many people in our neighbourhood have the same issue. All your agents want to do is ‘send signals’ to our router and restart our router. Nobody taking issue seriously.
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia I get that. But several people on there have logged issues. I haven’t used that tool but try it. But issue is defo at your end as between outages speed/latency is brilliant and other people have same issue on street. That’s why I’m so keen to fix not leave as usually gr8 service.
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia why are you ignoring my tweets on the other thread you started? On your advice been trying to get support over SMS but it just goes in a continuous loop of the same questions for 4 days?!! You also don’t answer your phone or live chat? How do I actually get help?
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia December. Official complaint prior to that. Please read back through your thread, the broken promises and the lies then come back with a proposal to resolve.
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Your agent told me 72hrs. But then I was also told if I post on the forum I will get support. But we can all see how that has panned out. Just. Fix. The. Problem. Why is this so difficult? I guess copy/paste apologies are just cheaper than dealing with the real issues.
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia so am missing the football again - about the third time now in about 6 weeks. Engineers have replaced all cables and router but refuse to accept it’s a network issue. How do I actually progress this or speak to someone who cares?
-
Maddie Dunn
(@maddie_dunn) reported
from
Hastings, England
1/3 I’ve never come across such appalling ‘customer service’ & disregard for its customers than that of @virginmedia currently trying to help my 78 & 92 year old parents navigate a series of dead end automated lines rerouted to generic links that don’t cover the issue
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Would rather you fixed the problem.
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Just wondered if I’ve waited long enough yet for anyone @virginmedia to care enough to respond to me? Still no forum response. Still not complaint response. Still line issues. Just lies from your SM team.
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
Life as @virginmedia customer.
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Still keeps going off. Has been like this for months now. Has gone off twice this evening. Can’t get hold of anyone. Self service goes in circles. Just need to speak to someone who will listen to the issue. It has to be network level. 2 engineers have confirmed our setup is fine.
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Still no response. 19 days and counting 🙄. It’s clear you’ve been lying to get rid of me. What are you going to do to resolve this issue before I contact ombudsman? A suggestion: you arrange for someone to contact me. By now it should be clear to you your support doesn’t work.
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Yes have posted in forums - no response, called, live chats, SMS. full works. Engineers even told us prob is not at our property as far back as Oct/Nov and neighbours have same issue but nothing is done, call centre staff are rude and treat you with contempt. Ref is C0912202465
-
Maddie Dunn
(@maddie_dunn) reported
from
Hastings, England
2/3 @virginmedia I have now requested to speak to a human on numerous occasions since Monday to no avail. I have no issue with waiting and being allocated a time to resolve this due to the current situation but the lack of care for customers of 20 years + sums up the robot era!
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Yes dropouts Ethernet and WiFi. To be clear that message was not our engineer. Just proof prob is beyond our home. That neighbourhood thread is 14 comments long! We’ve had 2 engineers out. Cable replaced and hub replaced. Problem persists. 4 dropouts this eve alone.
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia No not aware of status line please advise. No interest in community support forum. This is an issue with your service and equipment. Needs proper support.
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Well since our exchange I’ve now been asked my problem and same security questions by an automated text bot 3 times with no actual response. Now the internet has just gone off again during the football. Think I’ll stop recommending @virginmedia to people now.
-
Ian Braisby
(@BraisbyI) reported
from
Hastings, England
@timfprice @annembee @virginmedia I have a similar problem with TalkTalk, I have had no broadband or landlines since 17th Feb, they disconnected me because I was upgrading to their fibre to the house, except that got delayed but they still disconnected my normal service. Their web chat service is a joke
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Gill Turton
(@GillTurton2) reported
@virginmedia I work from home and my broadband has been dropping out for days! I have called the customer services 3 times today after waiting for a technician to call ! I never received a call and after my last call have been told there are no appointments until Thursday
-
Boris
(@bitcoin_boris) reported
What is the most scary from the experience is no matter if you call them, no matter if you text them, no matter if you broadcast the whole thing on twitter, you cannot get it done. You are not able to Cancel your services at #virginmedia
-
D Henry Plastering
(@DavidHenry1968) reported
Well I take it back what I said about @toobbroadband .Thankfully I stayed with @virginmedia as they couldn’t install it on the day and the customer service is crap at best.Still not heard from them
-
Alexander Maytum
(@Alexmaytum) reported
@virginmedia The rolling month contracts are really expensive. Your agent just told me there is a fee to cancel early, a fee to transfer the agreement and a fee to move the address of the contract. So it looks like you’re trying to force more money out of students.
-
Graham Moore
(@wbc247uk) reported
@virginmedia The contract had ended and she told you she would not be renewing , YOU decided to start a rolling contract . She did not want the service anymore. We have cancelled the direct debit .
-
Nish Sharma
(@ThatGuyNish) reported
@CatrionaShearer @virginmedia Love the fact that Virgin Media’s solution to poor wifi is “is your connection better when wired?” Potentially great service but thief hardware is beyond piss poor. Get yourself an aftermarket wifi router @CatrionaShearer
-
Nick B
(@nabboyle) reported
@virginmedia absolutely shocking customer service. Trying to cancel a student broadband account as moved out following uni finishing and after first call cut off after 45 mins now waiting again… 21mins and counting. 0345 cost an all #disgusting
-
Boris
(@bitcoin_boris) reported
One more final call for today. Waiting for 36 minutes so far. Is one day enough to cancel your services at #virginmedia ? Let's find out. I advise anyone who is thinking of getting a contract with them to read through my tweet thread.
-
Jack Peters
(@jackjt8) reported
@virginmedia Let's not go into this pointless loop where you deny all reason yet again. Widespread issues reported by so many customers. Just focus on a fix thank you.
-
Lin
(@LinzieM79) reported
@virginmedia I’m trying to connect a TiVo box that I haven’t used for some time and it won’t connect, please help.