Virgin Media Outage Report in Battle, East Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Battle, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Battle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Battle, England
Latest outage, problems and issue reports in Battle and nearby locations:
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Maddie Dunn
(@maddie_dunn) reported
from
Hastings, England
2/3 @virginmedia I have now requested to speak to a human on numerous occasions since Monday to no avail. I have no issue with waiting and being allocated a time to resolve this due to the current situation but the lack of care for customers of 20 years + sums up the robot era!
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Maddie Dunn
(@maddie_dunn) reported
from
Hastings, England
1/3 I’ve never come across such appalling ‘customer service’ & disregard for its customers than that of @virginmedia currently trying to help my 78 & 92 year old parents navigate a series of dead end automated lines rerouted to generic links that don’t cover the issue
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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keturah king
(@KayKing92) reported
@virginmedia so I have no tv or broadband services until tomorrow due to issues but my mobile data is also playing.. any info?
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jo
(@jo70485289) reported
@virginmedia my wifi pod is not working. I can only sort this out over the phone. 3 hours later… no answer
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Kristofer William Music
(@kwilliammusic) reported
@virginmedia my account has been completely messed up by your web team and I can’t contact anybody to fix this. Your webchat and your phone lines are down.
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Lyñsèy Bïrrëll
(@lynzcherrypop) reported
from
Dundee, Scotland
Wtf @virginmedia I call three times to be put on hold with music then after 10 mins later get hanged up on... JOKE
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angela baccari
(@supertramp2690) reported
@virginmedia @TraceyWaby @virginmedia Could you please tell me how to get in touch with you? It is seems impossible contact you directly on the phone or via chat for a complaint. 2 days without broadband and no one is answering. Worst customer service ever!
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Danielle Butler
(@NellieButlerx) reported
@virginmedia so it’s went from call back after 2pm, then 4pm then tomorrow days and days going by that I can’t cancel my contract and you are making it longer and trying to charge me an EDF fee when I can’t speak to anyone?????? WTF
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RJAOutside
(@RJAOutside) reported
@virginmedia I've tried this too. I get this... "Sorry, we can't check for connection issues in your home right now"
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Digger
(@JohnKaysCanoe) reported
@virginmedia And danger of someone answering the phones? On hold for 1 hour 20 minutes. Which is particularly awful because of your abysmal choice of hold music. Oh and because you promised to call me back a week ago! And you have the nerve to put my bill up by £3.25!
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harrythepiano
(@harrythepiano) reported
@virginmedia The faults team never resolve anything, are usually placed in a country thousands of miles away and it takes an hour of sitting on hold to talk to them. The default message is ‘we have a very high call volume today‘. Heaven forfend you should employ more staff.
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ashraf sumra
(@ashraf_sumra) reported
@virginmedia Just been cut off after trying to get a disconnection from your broadband service. Very frustrating. Would like to go to a new supplier but you make it very difficult!