Virgin Media Outage Report in Ballymoney, Northern Ireland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ballymoney, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ballymoney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ballymoney, Northern Ireland
Latest outage, problems and issue reports in Ballymoney and nearby locations:
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia 56 days with no broadband and no help or communication. Well done @virginmedia you've really confirmed your status as the worst customer service possible.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia Got a text saying you've been trying to get in touch with me. You haven't. Asked to call 150 where I would be prioritised to your specialist resolve team. I wasn't. Apparently, my tweets are damaging your brand. Not your lies or my service being down for 2 months.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia No. I have had no information at all. Hours of 'customer service' interaction resulted in being told it has been delayed again. I shouldn't have to do this. YOU should be keeping me informed. Three months with no broadband is not good enough.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia What? Feel free to provide me with the service I'm paying for and compensate me for the hours it's taken to get the minimum of information from you. But I don't suppose that will happen. Just like the reconnection of my services.
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Ross Nicholl
(@ro55nicholl) reported
from
Coleraine, Northern Ireland
@virginmedia @davy_gallagher Are these people for real David “Please keep US!!! up-to date” 😡 Can we bring back That’s Life! In the words of Esther Rantzen “If you know of any companies with a worst customer service than VM please get in touch? I’d be gobsmacked if there are? #beyondajoke
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia I've wasted hours of my life being hoodwinked by your 'customer service'. So I'm just going to keep pestering on twitter. It might be a grim warning so others don't have to go through it. I want someone to contact me and to resolve this issue. It's not that difficult.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@Hash1981 @virginmedia @Ofcom You too? It's been going on since 26 June for me. Absolutely appalling. I wouldn't even call it customer service. I've wasted hours of my life.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia I didn't have a webchat. There hasn't been a resolution. 58 days with no broadband, no help, no explanation. Slow handclap to you. These tweets aren't damaging your brand. Your 'customer service' is.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia I have a full time job. I don't have time for any more of your lies. I don't want to discuss it. I am beyond that. I just want it fixed. All I can do is continue to expose your incompetence on twitter until you resolve the problem.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia Absolutely nothing was resolved. An email was sent to some tech guys saying I was damaging the brand by tweeting about it. If you're worried about brand damage, wouldn't it be better to fix my broadband after 58 days of no service?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jonesy@thecoalface
(@Jonesythecoalf1) reported
@virginmedia offered me a free @o2 sim card with my new media package ..free ...does free mean you get charged £25 a month for the free sim card which I didnt want or even use .. and now they both say contact the other to explain why . Disgusting customer service
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carlos miranda 🇪🇺 🇺🇦 no🌍b 🕷
(@kmirandalondon) reported
from
Tottenham, England
@virginmedia @NatGeoUK "We hope to fix this by 25 January at 16:00" But what's this? Do you really imagine a world where people don't have to work and can stand all your frequent service disruption? #daylight_robbery
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Kevan
(@pubwiki_co_uk) reported
I have been missold broadband by Virgin Media, useless and crap service. So where the hell is their 100 metre sprinter Usain Bolt in all of this?
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Indrani
(@BmIndrani) reported
@virginmedia Please fix my billing issue ASAP. Not sure why are you sending a different bill than we agreed!
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Kerry Miller
(@creusebelle) reported
@virginmedia I tried to make a complaint with your call centre last night only to be told that I can't unless I gave them my bank details?!! You have incorrectly started negatively reporting on my credit file and when I did get through to a manager, he admitted it was a mistake!
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Fata Morgana #FBPE 🌻🍒🕷💚🤍💜#GirlySwot
(@VolksCrapWagen) reported
@virginmedia Looooong standing customer here - your broadband service in NE London the last 2 weeks has been woeful - up & down more than a tarts knickers! Son in tears tonight ‘cos he couldn’t do his homework, I’m up 1/2 the night trying to finish Wk, Landline also down .🤬💩
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Wrestling-A-Mania
(@wrestlingamania) reported
@virginmedia I received a bill for £256 when I spoke to a customer service agent on the 5/01/23 who assured me this bill had been waived due to where I moved to. This isn’t fair? Please help
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blunners1
(@Ollieblunn) reported
@virginmedia Yes, I've been on this list for 5 years. Don't understand why you can't come down our road.
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Colin J Lewis
(@colinjlewis78) reported
@virginmedia I'll know soon enough as I have had to pay an extra £10 a month so someone can out straight away to fix the problem caused by virgin media... I have to pay extra to get something fixed that was damaged by your engineers or wait 4 days. Please make that make sense
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Colin J Lewis
(@colinjlewis78) reported
@virginmedia Well is it out in the area, broken at my flat, the fact that no one knows is its own contradiction