Virgin Media Outage Report in Altofts, City and Borough of Wakefield, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Altofts, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Altofts and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Altofts, City and Borough of Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Castleford, Wakefield, Batley, Dewsbury, Barnsley, Cleckheaton, Liversedge and Mirfield.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Leeds |
||
| Leeds |
Internet | |
| Castleford |
Internet | |
| Leeds |
Internet | |
| Leeds |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Altofts, England
Latest outage, problems and issue reports in Altofts and nearby locations:
-
Hassan Farooq
(@hass770) reported
from
Leeds, England
@kaybaka @virginmedia The same happened to me for months. I had just entered a new contract so couldn’t leave! Awful customer service although now my WiFi issues have been resolved the service works well! I dread having another issue though and trying to speak to a human to resolve it!
-
FanExperienceCompany
(@FanExperienceCo) reported
from
Leeds, England
@JRD3D4 @virginmedia Same here. Almost daily issues (& we’ve router extensions everywhere). Followed @virginmedia advice but they make it so difficult to talk to anyone that we’re about to move elsewhere too. Can’t have a call of any decent length without the wifi dropping.
-
Gem 💎
(@28gem) reported
from
Wakefield, England
I have been trying since the 19th February to cancel my @virginmedia services. I can’t get through on the phone... ever! I’ve sent numerous messages which haven’t had any response.
-
Mark Taylor
(@Mr_Mark_Taylor) reported
from
Kirkburton, England
Morning @virginmedia. Is there a broadband issue for HD8? The service status facility isn’t working on your website. Thanks.
-
Catherine Gray
(@cathgray23) reported
from
Horbury, England
@virginmedia joined for broadband, being charged for Tv package which we don’t have and a phone line which doesn’t work!!! Mobile no. given to us to discuss account won’t pick up or reply to messages or emails!!! Disgusting service!
-
Fat Joe
(@Ash_worth) reported
from
Leeds, England
@virginmedia It’s a wireless connection. It’s the router that crashes- apparently an issue in the local area. It’s happened since the first week in December and now we’re on to the 4th date for it to be fixed. Nightmare with homeschooling and work.
-
Catherine Gray
(@cathgray23) reported
from
Horbury, England
@virginmedia We got the first bill, the customer service guy was still answering my calls and he promised we wouldn’t be charged for TV. We were! Our next bill still has TV on and he is not replying to emails, texts or voicemails. One of the reasons we agreed to switch was personal service
-
Claire Gomersall
(@ClaraGomer) reported
from
Leeds, England
@virginmedia is down. Again!!! Shocking service for a rip-off cost!!
-
Claire Gomersall
(@ClaraGomer) reported
from
Leeds, England
@virginmedia Yes, tried it. For the past year. Unless you’re paying top dollar for fibre optic, the service is just shocking! The wifi strength is naff - trouble connecting in a room next the it. And streaming on the FireStick - can’t watch Live TV and all the videos out of sync with audio!
-
David Fincher
(@DaveFincher1984) reported
from
Mirfield, England
@virginmedia currently getting a spinning blue loading circle when trying to access the YouTube app via my v6 box. Any solution you suggest? Been like it for a few days now.
-
Claire Gomersall
(@ClaraGomer) reported
from
Leeds, England
@virginmedia A fault, however, the router was “updated”.... Worked okay for a couple of weeks, then went back to being out of sync / tinny sound I thought it may have been down to my Gramps TV - but I bought a new TV and used the FireStick on there - but still issues!!
-
Marcus UK
(@MarcusUK5) reported
from
Leeds, England
When @virginmedia #complaints dept are supposed to ring you within 2 hours - 5 hours later & waiting. Why did I just move to this company? #fail #virginmedia
-
simon parkinson
(@parky1021) reported
from
Barnsley, England
@virginmedia WiFi constantly dropping out. How do I fix this plz
-
Michael Lockley #TheLostPaintingOfLagstoneHall
(@LagstoneHall) reported
from
Leeds, England
@ReetNortherner4 @DawnSunrise1 @virginmedia They are poor, I was constantly doing "tests" on the line for a month before they agreed to try and fix it. Then later on, they handed our account to Talktalk without proper consultation who were even worse .
-
Ben Turner 💥
(@AdventuresofBT) reported
from
Leeds, England
@virginmedia It was compensation following a complaint to CISAS, which was applied as a credit to my account. My account was then closed in late February or early March but I have not yet received a final bill. The last monthly bill I received showed a credit balance of approximately £700.
-
Catherine Gray
(@cathgray23) reported
from
Horbury, England
@virginmedia We discussed the Oomph package which I initially agreed to then changed my mind within the 14 days, informed the customer service guy, by phone, text and email, he said he would cancel. The engineer came and documented that TV had been refused and therefore didn’t install
-
Catherine Gray
(@cathgray23) reported
from
Horbury, England
@virginmedia The mobile no. of the customer services chap who sold us the package. I’m not bothered about the phone line I just don’t won’t to be paying for TV we don’t have and I can’t phone virgin without my phone line or I’ll be charged.
-
Paul (the original Ossett Terrier 🐶)
(@0ssettTerrier) reported
from
Ossett, England
@carltonnash @virginmedia Good luck! Unless they're trying to retain your business, they're as bad as @sky
-
Louis Sharpe
(@LouisJSharpe) reported
from
Leeds, England
@virginmedia just joined this week, broadband isn’t fit for purpose. Two of your staff have hung up on me because I want to cancel. Please arrange for someone to contact me to cancel as your staff obviously don’t like the word cancel.
-
Nicki Wardle
(@nickiwardle69) reported
from
Guiseley, England
@virginmedia FYA The link you to sent above re code of practice does not work. I think I found it on your website but the complaint form asks me for my login details? I'm not a @virginmedia customer...How do I make a complaint?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Phil O’Rourke 💙🏳️🌈
(@PhilORourke2) reported
@virginmedia receiving error codes on my V6. Have rebooted box, router, & checked & double-checked connectivity. Having called your helpline, there appears to be a problem of which your engineers are aware. Any further info, folks?
-
Ieah
(@pitbullstan69) reported
@meganjrenee theyre suchhh a joke we just switched to vodafone bc virgin media were so **** honestly never heard of any other supplier having as many issues as virgin media
-
DeeSingh
(@DeeSingh86) reported
@dabinteriors @virginmedia As always there service page lies. It's says broadband is ok, but it's NOT ok.
-
Gordon Ahara
(@ahara_gordon) reported
@virginmedia I complained in January, nothing, no call back, no follow up whatsoever. Again in February because of the lack of action with regards to my complaint. Have also spent hours on the customer service number, no joy at all, gave up in the end. Shambolic service !
-
Gemma H
(@GemmaH63056218) reported
Absolutely disgusted with virgin media. Cutting us off with no notice.Trying to resolve spending hours on the phone.We both work full time with two children 😤. My husband works full time at home !!! Words fail me 😤@virginmedia
-
Mari Thynne
(@marithynne) reported
@virginmedia Many thanks for your reply. As suggested, I’ll go through all the process yet again. Not sure how many times I’ll have to do this before Virgin Media attempt to actually resolve the intermittent service but at the high monthly price I’m paying, I appear to have no choice.
-
Claire Coast-Smith
(@clairecs1) reported
@virginmedia @mmcfist Yes there is message on service status as I am sure you are aware of. Also got text saying problem fix time changed to 21:45. I know in current scheme of things unimportant, but be nice to get a service we're paying for, while we still can!
-
mmcfist
(@mmcfist) reported
@virginmedia @cheekchris1975 We’re now getting this message too. Rebooting box does not solve the issue. Any ideas?
-
vicky soden
(@Vic43) reported
@virginmedia why have my on demand and catch-up services not worked for a week now? B42 area. Just an automated useless service on the phone - no one to speak to to report. Absolutely useless!
-
David Conkling
(@Swissdavid) reported
@virginmedia I've moved to a new home, got virgin installed, had one day of decent service before it completely dropped off. Now your estimating to fix it by 9th March. Your call handler cut me off (possibly by accident). I was with BT before this for years & never had an issue. What is this?