Virgin Media Outage Report in Alness, Highland, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Alness, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Alness and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Alness, Scotland
Latest outage, problems and issue reports in Alness and nearby locations:
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Scott Wilson
(@scottiewilson) reported
from
Stittenham, Scotland
@iain_mac @hmfcalum @virginmedia That deal needs to be an improved service that doesn’t continually drop throughout the day. It’s gotten progressively worse over the last 18 months
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Craig Reid
(@reid2131) reported
from
Stittenham, Scotland
@virginmedia Twice in 5 days I’ve had no broadband service. I work at home doing critical NHS work. I need a reliable internet service. Can someone contact me ASAP?
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Scott Wilson
(@scottiewilson) reported
from
Stittenham, Scotland
@iain_mac @virginmedia The number has just gone down and when you call back you get “you’ve dialled an incorrect number…” FFS #virginmediadownagain
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Susan Ateh
(@SusanAteh) reported
@virginmedia I’ve been ignored since June having terribly service only a last week was a technician ordered and it’s taking a week. I was falsely brought into another contract and internet got worse. Management said they will listen to the call and have not!
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Mark Silver
(@MarkMit24823340) reported
@merluscaalex @virginmedia @instant_help22 Thank you, Gloria. Cancelling direct debit now. Disgusting treatment by their customer service.
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John Skoteiniotis
(@j0hnskot) reported
@virginmedia And now I have to wait again for someone to "fix" something you broke. IF it's fixed at all!!
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Virgin Help
(@virginhelp) reported
@Lucy270268 Hi Lucy. We're sorry to hear of your internet issues. We've tagged @virginmedia here so that they can help. Thanks, VH.
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BlackOutEmzZ
(@BlackOutEmzZ) reported
@emmalition Haha I know the feeling, currently got the same issue. Sky is the worst Internet provider I ever had. I'm going to change it soon to Virgin Media.
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Stuart Edward
(@JacknifeStein) reported
@virginmedia Yeah it’s says there’s a problem but does not specify what it is and keeps getting extended by 4-5 hours when the time stated is reached. My wife works from home and is being seriously disrupted by this. I would appreciate at least a reason for why it’s down.
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Roxy Ward
(@RoxyWard) reported
@virginmedia won't let me cancel my account because I don't want to give out my new address, which you claim is needed to send a return box out 10 days after I cancel. Why? Why drag a no-longer-working plastic box to the new address? Just send the box now? Why ask this?
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John Skoteiniotis
(@j0hnskot) reported
@virginmedia I cannot believe how awful your service is. I went from having a tripping hazard cable and a connection that went up and down every hour for 20 days, to having no internet at all after your engineer left and having to wait again.
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Mark Silver
(@MarkMit24823340) reported
@virginmedia @NatGeoUK Just called to upgrade package, your operator was rude, then locked me out of my account, then hung up on me. EXPLAIN. Cancelling!
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LouiseWPA
(@LouWhiteheadPA) reported
@virginmedia They have redone my O2 contract and sent it through on email. I do not want that. How do I cancel it? I can't spend another hour on hold.