Virgin Media Outage Report in Greenwich, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Greenwich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Greenwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Greenwich, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Tower Hamlets, Islington, Leyton, Croydon, Dagenham, Bermondsey, City of Westminster, Lewisham, Finchley, Holborn, Southwark, Walthamstow, Hackney and Upminster.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Wi-fi | |
| Tower Hamlets |
Total Blackout | |
| London |
||
| Tower Hamlets |
TV | |
| Islington |
Wi-fi | |
| Tower Hamlets |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Greenwich, England
Latest outage, problems and issue reports in Greenwich and nearby locations:
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tim
(@t1m1964) reported
from
Camberwell, England
@chrisckmedia @virginmedia They are all as bad as each other. I have VM and BT, which means at least one should work.
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Hammersmith, England
@virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia
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𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫
(@alexrhystaylor) reported
from
Poplar, England
@virginmedia there is a fault. it is getting repaired by 1.55 pm every day for the last week. apparently. were kafka born a few decades later, he would be structuring stories around the baroque architecture of your customer services provision.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia hello? Anybody home? Still waiting 4 my callback which should’ve had a week ago to tell me what you’re doing about charging me 💰💵💸 for at least 4 months for service I wasn’t getting! Tried calling can’t even get on a waiting / hold line... need to know so I can🚪
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Jazzhk
(@aejazk) reported
from
Bromley, England
@virginmedia I am on 1GB line with Hub 4. I get 20MB speed. Have complained. Agent said they can’t fix Hub 4. Engineer replaced a new Hub 4. Result the same 20MB on 1 GB line. I am fed up. Can Anyone please help. A very loyal VM customer 😡
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Are you reading my tweets? It’s not a fault! You’ve run a 30 day test you are running far under the service I’m paying for, I was waiting for a call to discuss what VM are proposing or if I should leave!!!! @Ofcom
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Caz 💙
(@e17caz) reported
from
Walthamstow, England
@virginmedia my internet has gone down every day this week (and again now, as I’m about to start remote teaching). I’ve checked and the website says there are no problems in our area but something isn’t right and I can’t carry on like this....please help ASAP #e17
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia That’s my point I’ve been trying to sort this out but not getting the response of callback to decide what to do you guys also need to compensate for the service speed paid for not received! Back no ones calling me back...@Ofcom
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tim
(@t1m1964) reported
from
Camberwell, England
@virginmedia @chrisckmedia @virginmedia you'd be expecting a fix within an hour or two if Chris stopped sending you the news, which he and his team does every day. And you know they would get you something pretty quickly.
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Yes really need some help! Frustrated that none of my emails or phone all are answered. Where is customer support?
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Reliable broadband connection is not what Virgin delivers. No customer support . Shameful got such a large organisation.
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𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫
(@alexrhystaylor) reported
from
Poplar, England
@virginmedia i’ll be patient, if you cough up the £££ i’m paying for a service i’m not getting. fair deal? a statutory right i think...
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia The whole neighbourhood is having this problem .
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Hmmm. No the test was done on Sept I ten got a letter about 2 months later which confirmed my suspicions of a slow service after a new router and CMP plugs I’ve been trying to discuss what’s next since then. Need that callback! @Ofcom
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Caroline Meaby
(@carolinemeaby) reported
from
Stratford, England
@virginmedia Hi we can’t get into the shows we have bought on the media store. New T&Cs page comes up and we can’t get rid. It looks a bit suspect? Can you help?
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Antonia
(@Flaminhaystack) reported
from
London, England
@virginmedia I've had engineers round from Virgin media on several occasions. Once I had no Internet for weeks because the engineer wired up the connection to the wrong house outside and I didn't even get a refund for the lack of service.
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Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
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𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫
(@alexrhystaylor) reported
from
Poplar, England
we’ve had, in your words @virginmedia “local issues” in E1 for over a week. strangled uploads (0.02mbps) and patchy downloads + intermittent connection. please fix critical infrastructure asap and also... a refund. ta xxx.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia I’d like to #stayconnected but you have not returned calls re slow speeds I’ve been getting since summer 20 but still charging me for, think after 12yrs as a customer you’d think you might want to keep me, if I don’t get a call BEFORE Mon I’ll cancel and start a new
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Antonia
(@Flaminhaystack) reported
from
London, England
@jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Clive Gowing
(@CliveGowing) reported
@virginmedia For what was a waste of time. Raise another IT ticket and see what happens, once had to raise 3 it tickets before issue resolved. Not good service. The Virgin way?
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Sarah Rosenthal
(@sezicoolcat) reported
@virginmedia It's a DNS issue. Travelodge manager has contacted virgin media and router has been reset and it's still down.
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Joey Chan
(@joeyc_vEng1) reported
@virginmedia It got resolved at around 10:30pm last night. Service has remained stable since.
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Sarah Rosenthal
(@sezicoolcat) reported
@virginmedia I am not the account holder I am a Travelodge guest using Travelodge WiFi so the service checker takes me to my login page. I don't know travelodge account details to check. I did use postcode and that said no issues.
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Mark S
(@Mark_BarkingFC) reported
@virginmedia Your engineer used the box on my wall when the neighbour had issues , been left in a dangerous state as it’s not shut properly, how can I get you to fix it ?
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Darren chambers
(@ViTo_DEE91) reported
@virginmedia hey there, severely pissed off customer here. Sent two replies to an email I received about issues with my service over a week ago, keep in mind this is all over a complaint too, and still no reply. You guys still alive? Should I send help?
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Rob Blackmore
(@BlackmoreNFFC) reported
@virginmedia Define ‘a service’ because what I’m experiencing is not that. 4/5 outages in the last 3 weeks! I WFH, my whole home security system is reliant on a stable internet connection. I never had these issues with BT.
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Joe Haywood
(@JoeTHaywood) reported
@virginmedia Extremely slow speeds. Practically unusable. I’m having to turn my wifi off when I get home and use phone data as I can’t even do a simple google search using the broadband.
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Voyevoda Rose 🤠 The Villain
(@Voyevoda_Rose) reported
@virginmedia Still incredibly poor. Upload speed ranging from 1 mbps to 3 mbps. It's not enough to do my job.
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zunaine
(@zunaine) reported
@virginmedia Hello. Can you please explain why for the last 2 weeks every day after 11am the wifi goes down. We call you you reset it. Its fine for 10min. And then again it keeps going down. We are a WFH household. We need a stable connection for a secure connection.