Virgin Media Outage Report in Cwmparc, Rhondda Cynon Taf, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cwmparc, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cwmparc and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Cwmparc, Rhondda Cynon Taf, Wales
The most recent Virgin Media outage reports came from the following cities: Port Talbot, Pontypridd, Tonypandy, Mountain Ash and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Port Talbot |
Internet | |
| Pontypridd |
Internet | |
| Pontypridd |
Internet | |
| Pontypridd |
Internet | |
| Pontypridd |
Internet | |
| Pontypridd |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cwmparc, Wales
Latest outage, problems and issue reports in Cwmparc and nearby locations:
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Jambo🏴
(@Cluchman1) reported
from
Treforest, Wales
Virgin Media is **** down forth 5th time in 2 days. Someone's doing a **** job. #virginmedia
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Sarah Tamsin
(@Tamsininnit) reported
from
Pontypridd, Wales
What's the point of being a @vmbusiness customer, when they don't inform you of planned outtages? 😡
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Paul Dignam
(@pauldignam) reported
from
Pontypridd, Wales
@AdamLee2011 Same not working for me either @virginmedia
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Byron
(@Byron69768507) reported
from
Pontypridd, Wales
@virginmedia Crap day and yet again crap broadband
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Kevin Williams 💙💛🏴
(@williamsk67) reported
from
Treharris, Wales
@JonoMoulds We’ve got a problem with Virgin media, too. We cancelled his mobile phone contract when it ended, but they kept on charging him. I cancelled his DD, now they are threatening to send the bailiffs round. Absolute ***** the lot of them. I’m ****** fuming butt!
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Bairdy 💙
(@bairdyblues) reported
from
Church Village, Wales
@Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.
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Mento5 (TAFKAB)
(@Mento56) reported
from
Church Village, Wales
@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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Michelle
(@msb1302) reported
from
Treforest, Wales
@virginmedia Nope still down and isn't just me in the area.
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Ross Maisey
(@TweetterRoss) reported
from
Church Village, Wales
@virginmedia What a ridiculous company. You install Virgin in my street ruining all the pavements and drives. But also damage my car I was told it would be sorted a month ago and I’m still waiting. I’m livid and want it sorted!!
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia network is the worst WiFi I have ever witnessed in my life.
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MrandMrs50Plus
(@MrandMrs50Plus) reported
from
Port Talbot, Wales
@virginmedia So you can't supply daughter's new house with broadband and so insist on a termination fee?!? They don't want to terminate. You're the ones who can't honour the contract! Can you please help here?
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stadiamap 🏟️
(@StadiaMap) reported
from
Taff's Well, Wales
@BO3673 @virginmedia Ours is down too, live In Taffs Well area Ref 25
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Michael owen Ⓜ
(@mikeyowen2) reported
from
Cwmafan, Wales
@virginmedia next time my internet goes off when I'm 5 kills on warzone il be bringing verdansk to your ******* office. #**** #gulag #warzone
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𝘑𝘢𝘮𝘦𝘴 𝘔𝘢𝘳𝘵𝘪𝘯
(@JamesMartin02) reported
from
Pontypridd, Wales
@virginmedia I’m trying to end my contract with yourselves. Which is proving an impossible task When I PRESS 1 on the phone to get through to someone, the phone line goes dead? Appreciate any help.
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Karyn Phelps
(@Karyn_P2018) reported
from
Church Village, Wales
@SophieEB @virginmedia Can you sort my internet issues please?
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ANDREW JUDD
(@cardiffrebel) reported
from
Pontypridd, Wales
@SonyUK #Xperia5II @virginmedia need help activating WiFi calling on my wifes new Xperia 5ii have gone in to settings to activate but option missing?
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Christopher Guy
(@ChrisJG1988) reported
from
Pontypridd, Wales
@virginmedia how can I get in contact with customer services?
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Bethan
(@_bethancottrell) reported
from
Pontypridd, Wales
@virginmedia are services down currently? My router is flashing green symbols - I’ve been on the phone to you and have tried resetting but no luck...
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Michael
(@MikeARose98) reported
from
Cwmafan, Wales
@virginmedia why are your customer advisors refusing to let people leave? I keep getting hung up on within a few minutes after they've transferred me between each other a few times. This service is shockingly bad 😡
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alex wright
(@aliander) reported
from
Pontypridd, Wales
@virginmedia I'm fed up of trying to get in touch to sort out my rubbish broadband service, due to the fact you cant keep your end of the contract please cancel mine.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lizzie
(@Wheeliewitty) reported
@virginmedia I’ve tried that. They can’t fix until Friday. They MAY be able to fix tomorrow - I’m a disabled person & I rely on my broadband connection & phone.
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💙McBrit! Ex-Tory Voter! #FBPE🇬🇧🇮🇪🇪🇺🇺🇦
(@mcbrit2) reported
Been a @virginmedia customer 20+ years and they just put my price up from £73 to £103/mth! They will reduce that to £85 for a new contract, but new customers get a MUCH better package for less!! Happy to lose me as a customer so I’m off to BT (plus Now TV), at £61/mth. Bye VM!
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Alison Louise Doyle
(@Alison_Doyle) reported
@virginmedia Oh and my appointment has been changed everyday since last Monday without being told and then last night on the phone I was passed around 3 times with everyone basically telling me they can’t help me. Absolute joke.
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Gemma Dooling
(@DoolingGemma) reported
@virginmedia Engineer’s been this AM. Absolutely nothing wrong with our hub/cable connection. The problem is at the exchange like I’ve been telling VM for days. Engineer did another house visit yesterday nearby & reported the exchange issue. Network team knew nothing about it!
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Milo
(@milo__n) reported
@virginmedia Hi guys, I keep calling but haven't managed to get through to a person for this non-standard problem! Could you please just send me a coupler or whatever kind of cable is needed for the plug instead? Getting very frustrating 😞
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Shorr
(@shorr104) reported
@virginmedia Hi can someone now help me? I was asked to come back to this thread.
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JJ1234568
(@JJ240123) reported
@virginmedia service since getting my new phone has been great, better signal than Vodafone, efficient switch over and great deal
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Massimo
(@mas56397110) reported
@virginmedia Same as usual…. They will send an email to escalate the issue.
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💙McBrit! Ex-Tory Voter! #FBPE🇬🇧🇮🇪🇪🇺🇺🇦
(@mcbrit2) reported
Interestingly @virginmedia threatened loss of my landline number if I terminate, so I’m going to move it first then cancel. Deeply cynical attitude towards customers under present circumstances and with likelihood of wholesale termination of contracts due to #CostOfLiving crisis!
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postman
(@Scholsey21) reported
@virginmedia Please tell me which numbers to press once calling them then on the automated line to go to customer services then?