Virgin Media Outage Report in Gastard, Wiltshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gastard, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gastard and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Gastard, Wiltshire, England
The most recent Virgin Media outage reports came from the following cities: Trowbridge, Frome, Bath and Melksham.
| City | Problem Type | Report Time |
|---|---|---|
 Trowbridge |
TV | |
| Frome |
TV | |
| Trowbridge |
Internet | |
| Trowbridge |
Internet | |
| Bath |
Internet | |
| Trowbridge |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gastard, England
Latest outage, problems and issue reports in Gastard and nearby locations:
-
Lee Stone
(@leesto) reported
from
Bathford, England
I see @virginmedia are up to their usual tricks of hiding their service issues. Public status checker with postcode: It's all fine 🤔 Login with checker: There's a known fault in your area.
-
aran kay
(@Arankay_1) reported
from
Bathford, England
@virginmedia I need to speak to someone at customer service but I can never get through, what is the number for customer services. Urgent matter
-
SarahellenK
(@sarahellenk1) reported
from
Westerleigh, England
@virginmedia please can someone help me. I need a number to call you on
-
Sj_carter
(@sarahcarter_sw) reported
from
Bathford, England
@virginmedia Are you kidding???? I’ve been messaging on your webchat with zero response! I will be cancelling the services & moving her to BT at this rate! Absolutely not acceptable for someone of her age to be terrified by her phone not working!!! She doesn’t own a mobile.
-
Andrew Dodd
(@Doddstar79) reported
from
Bathford, England
@virginmedia daily internet problems. Same time, every day. At least you are consistent in your terrible service.
-
Harry Maw
(@MorefromMaw) reported
from
Bathford, England
I haven't been on this world long but @virginmedia has THE WORST customer service I have EVER come across 🤬🤬
-
Dave Clark
(@dac5267) reported
from
Yate, England
@virginmedia What a load of nonsense, I pay you to provide a service, disconnections happen all the time and randomly, your service is shocking and is NOT WORTH THE MONEY.
-
Nathanial Sydenham
(@NatSydenham) reported
from
Bathford, England
@virginmedia apparently you're working in the Bath area today and its cutting out my internet - I was never notified (checked my emails and texts) and I work from home so this is a massive pain.
-
Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil Not withstanding the ethics if Virgin was to advise me of customers on my road they could add a breach of GDPR to their continuing customer service. I asked James to escalate to higher management as a phone call is not enough. #CustomerService #virginmedia #BadVirginMedia
-
✨Emily✨
(@emilyunicorns95) reported
from
Bathford, England
@virginmedia is there any chance we can call you and bypass the home phone number option to set up our broadband please? We’ve been living in our flat since 27/09/21 and still nothing. We’re on the free plan and we’ve heard and had nothing, please help! Thank you.
-
Mark Scott
(@markscott) reported
from
Trowbridge, England
@virginmedia Then you will have a big problem
-
Adam Crawford
(@AdzCrawford2003) reported
from
Bathford, England
@virginmedia Can you please tell me why the call quality on virgin mobile is absolutely atrocious? Some serious improvements need to be done as it’s bad with every number and even on VoLTE.
-
David Newton
(@RoarSoundsBath) reported
from
Bathford, England
@SophieEB @virginmedia Hello Sophie... As u r aware, I do RKG on Facebook.. I was having probs wiv my broadband with @virginmedia had to go up to 500mbps download speed in order to stream live I had to go to 35mbps high upload vid speed which is what u need... as I was crashing..Pm Me if u need help x
-
Mark Scott
(@markscott) reported
from
Melksham, England
@virginmedia I am glad I silence unknown callers, your sales team do not get the message. I am@happy with my current service and I will not get your TV or mobile services nor your land line services
-
Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia @wiltscouncil The gift that keeps on giving. I had a call from James, who advised that because I was not a Virgin customer they could not compensate me and could do nothing with my complaint. However, if I found a neighbour and got them to complain I could get compensation through them!
-
Andrew Dodd
(@Doddstar79) reported
from
Bathford, England
@virginmedia fibre down yet again. Seems to be every day about this time, and a few more times in the afternoon. So bloody annoying.
-
Enzo Faulhaber
(@enzo_faulhaber) reported
from
Yate, England
@virginmedia running with some issue with some of your staff member. As they promise me to Install a broadband at my house but now ignore 🧐
-
Harry Maw
(@MorefromMaw) reported
from
Bathford, England
@virginmedia What do you think my problem has been this whole time? No one will answer me
-
Simon H
(@Hekler21) reported
from
Westerleigh, England
@virginmedia hardly a great start as new customer!! Moving house and ordered a new box for moving day, but now won’t be delivered there for over 2 weeks!! #shambles
-
Jon Wort 🇺🇦
(@Tofrek) reported
from
Chippenham, England
@virginmedia Can’t access that link. Happy to revert to old fashioned courtesy and receive a telephone call. You have my telephone number on my complaint I logged with James earlier.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Adam
(@spadam1983) reported
@virginmedia Yeah, tried that! No one knew anything about it. All they wanted to do was try and charge me more money for the 1 gig service. Terrible customer service
-
vonstabski
(@vonstabber) reported
@virginmedia Day 8 and still nothing lol. Farcical now...please tell me what is the point of you guys being on here if you can't help?
-
Mandy U
(@mandy_uns) reported
@virginmedia Ok that’s good to hear. Can I cancel online or do I have to speak to someone?
-
Zena
(@Zenastaxi) reported
@spursupp @virginmedia Sky was no good at my address. Way too slow which is why I’ve had to change.
-
public_scrutiny_UK
(@PJB02481340) reported
@virginmedia It tells me it is an outage in the area with NO fix date - are you able to corroborate this ?
-
Andrew, Andrew!
(@AndrewAndrew_fr) reported
@michaeljswalker @virginmedia My guy you need that inner Karen that pure customer service rage. Phone back and and bs that you've found a better price else where and they'll offer you a cheaper deal. They expect you to phone back to complain about the price init. It's stinky
-
Tony Drake
(@TonyDrake4) reported
@virginmedia I’m have trouble changing my password on my email account. I’ve have had a very worrying email sent to me showing my password from a person wanting me to pay in bitcoin. I’m hoping it’s just someone trying there luck but I need to change it asap please help.
-
Kerry Oh
(@ParrPowelWalsh) reported
@virginmedia ABSOLUTELY DISGUSTING SERVICE… 2 weeks I’ve waited for call to get Netflix off my box so I can move house and still having problems ! Stress landed me in hospital! I move in Thursday morning and WILL BE LEAVING after 11 years with the service !!!
-
Sheila Freeman
(@Skellyfree) reported
@virginmedia @markjohnphoto Thanks, but have spent nearly two hours on the phone, with advisors and now Marj, supervisor. No resolution, so I will be emailing @LutzSchueler, because Virgin need to stop being so poor and telling untruths to customers. Need to get on with my interrupted day.
-
Bonnie Thompson
(@missthompsonBon) reported
@virginmedia @markjohnphoto Because I think it’s ridiculous that loyal customers get treated the way we do. I’m paying more than double new customers for the same service. And still paying way more after their initial deal has ran. Bit of a kick in the teeth for long-standing customers really