Virgin Media

Virgin Media Outage Report in Harmondsworth, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Harmondsworth, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Harmondsworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Harmondsworth, Greater London, England 12/11/2024 14:40

December 11: Problems at Virgin Media

Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Harmondsworth, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Ealing, London, Slough, Watford, Surbiton, Wembley, Isleworth, Bushey, Chertsey, Greenford, Feltham, Hampton, Twickenham, Acton and Borehamwood.

Loading map, please wait...
City Problem Type Report Time
United KingdomEaling Internet
United KingdomLondon Internet
United KingdomSlough Internet
United KingdomWatford TV
United KingdomLondon Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Harmondsworth, England

Latest outage, problems and issue reports in Harmondsworth and nearby locations:

  • andrewlwood Andrew Wood (@andrewlwood) reported from Hounslow, England

    @virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.

  • UF1902 Umar 馬 ➡️ 🇨🇭 (@UF1902) reported from Hounslow, England

    @PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

  • UrbanEdgeCapit1 Urban Edge Capital (@UrbanEdgeCapit1) reported from Brentford, England

    @virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia Finally sent letter on 28 September and on checking my account realised you’ve got wrong email address attached to complaint file. Funnily enough you have correct email address for sending bills. 3/

  • judge_ravinder Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia No, I’m trying to find out the status of my complaint received by Virgin on 30 September. I’ve had zero communication or acknowledgment of it.

  • SandraS80775853 Mary (@SandraS80775853) reported from London, England

    @virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

  • SandraS80775853 Mary (@SandraS80775853) reported from London, England

    @virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia Also raised it in web complaint form which didn’t work. Web complaint form hasn’t worked for 2 months. Then sent letter and still no response. 2/

  • Champs707007 Stephen Champion (@Champs707007) reported from Wandsworth, England

    Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

  • Liamsmith260493 Liam Smith (@Liamsmith260493) reported from London, England

    @virginmedia Our Wifi has been down since yesterday can you help please

  • BarbaraMolony Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman

  • andburd Andrew Burdett (@andburd) reported from Maidenhead, England

    Hi @virginmedia, I’ve spent more than an hour on the phone to your advisors this morning and am getting nowhere. I have therefore now decided I would like to cancel my contract (I am within cooling-off period). Would I still be considered a ‘new’ customer if I find a new deal?

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia Of course I have. My email is correct on online account. I get email bills correctly. But my complaint file has an extra character to email address and so I’ve never received acknowledgment of my complaint.

  • Deano1969 Deano (@Deano1969) reported from Wandsworth, England

    @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia Customer Service is shocking. It’s now almost 6 hours since I asked on WhatsApp for email address to be corrected and I’m still waiting for a response.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • davidmurtz David Murtagh (@davidmurtz) reported

    @virginmedia Its been on/off all weekend. Checked the community group and others my area have said the same. When internet is working its really slow and a lag a lot. My main concern is my son with needs

  • unders1989 hsacsrednu (@unders1989) reported

    @virginmedia Original date given was 2/12. Over a week since the issues started. I refused and said it needed to be sooner. Told I needed to pay an additional £9.99 to have priority. Booked for 28/11 but I didn’t consent to add. charges. Why should I have to pay after your works caused this?

  • cschrissie Christine Smedley (@cschrissie) reported

    @virginmedia 2/2 it down to the parents to replace th clothes as “ you should have been watching her more” well take it you have never tried to get an independent 3 year old and a pushchair out on the school run……the whole estate is a mess and no one at VM cares

  • azelhajjar X0R3ed @ym0n 😷 (@azelhajjar) reported

    @virginmedia It says there is issues. Please read the tweet

  • hannah_rf hannah farrington (@hannah_rf) reported

    @virginmedia Saying it's down till 4pm!!! Wth!!! That's going on for 24 hours

  • happyw0ndering Sarah (@happyw0ndering) reported

    @virginmedia thinking it's completely acceptable to charge you £65 for not sending their router back when they haven't sent you a bag to send it back and you've asked for one three times. Can't wait all day for a collection team to randomly turn up either. Terrible

  • kirstyzakrocka Kirsty Zakrocka (@kirstyzakrocka) reported

    @virginmedia Our internet service has been down since Thursday evening in the N1 area. We haven’t been able to get any work done. This is an absolute joke when will it be fixed?

  • Ash56929550 Ash (@Ash56929550) reported

    @virginmedia can you please ask someone to call me about my intermittent at best broadband? Struggling with dropouts and poor connection for 2 months. Have spent hours on hold hoping for a fix. No luck 😞

  • CallMeKnnth Kenneth (@CallMeKnnth) reported

    @virginmedia I'm having trouble getting my credit refunded since I left Virgin to move into a new home. No one is replying to my emails.

  • DannyC_95 Danny. (@DannyC_95) reported

    @virginmedia The mobile that it happens on is using the most up to date version of the app and uses the same network connection too