Virgin Media Outage Report in Osterley, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Osterley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Osterley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Osterley, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Belsize Park, London, Croydon, Wood Green, Hayes, Hampstead, Mitcham, Paddington, Finchley, Twickenham, Cricklewood, Islington, Enfield Town, Ealing and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Total Blackout | |
| Ealing |
Total Blackout | |
| Belsize Park |
Internet | |
| London |
||
| Croydon |
Internet | |
| Wood Green |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Osterley, England
Latest outage, problems and issue reports in Osterley and nearby locations:
-
Susie20RF
(@pandsreid) reported
from
Merton, England
@virginmedia Yes, says you are looking to fix by 4pm. Will sign in for updates and compensation..
-
Befitat50
(@befitat50) reported
from
Camberwell, England
@virginmedia it’s frustrating that virgin media CAN NOT fix our broadband and internet in Sw4 8Dw!!!! We’ve been waiting for more than a week and still slipping to another day and so on! I’ve had enough and moving to a better provider Sky...
-
Nick
(@NickO_L1805) reported
from
Richmond, England
@MurlocPhil @mainlymono @virginmedia I can cope with the outage (VM mega-fast WiFi still fine so laptop hooked up to TV), it’s the inability to get any sort of response or information from @virginmedia that bugs me. Just an update via tweet, or even just a voice mail message when you ring them, would suffice.
-
Mike Keogh
(@mikelondonse) reported
from
London, England
@virginmedia This is Another box down the bottom of Vicar's hill. Your guys can repair both in the same trip! Enjoy....!
-
Jason White
(@JasonWhite09) reported
from
Hounslow, England
@virginmedia Yep and no issue with the promotion running out - my issue is the way the email is laid out, basically suggesting the deal will carry on the same only to hide the actual cost (that changes a few days later) in the same print, which is incredibly misleading.
-
JSK1
(@skoney_girl) reported
from
Merton, England
@Bookdon @virginmedia Their customer services are non existent. Once upon a time they were a great company.
-
Rachel Major
(@RachMajor) reported
from
Kingston upon Thames, England
I swear my virgin media is cursed. Ever since they rang me up and convinced me to change my package to include sky sports it’s been broken every time I’ve wanted to watch a game. 😩 just hung up after waiting on the helpline for over 30 minutes with no response
-
Alan Wilton
(@Alanpw1955) reported
from
London, England
@MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.
-
Köksal A.
(@koksal) reported
from
Richmond, England
@virginmedia Check the customer support phone records. Accnt: 315695405 Area Ref: 03
-
Köksal A.
(@koksal) reported
from
Hammersmith, England
@virginmedia I have already done all the efforts as a good customer but you @virginmedia refuse to do your part by not listening and keep disappointing your customers
-
Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia I need to cancel my service ASAP. You won’t even answer the phone..
-
Curly O's
(@JanineAdelman) reported
from
Barnet, England
@virginmedia If you read this correctly you would see that I said broadband is not the issue - it's everything else, and trust me we gave engaged with you on numerous occasions including 6 engineers who have so far failed miserably.
-
tony pickering (Roy)
(@tonysacting) reported
from
Camberwell, England
@virginmedia Interesting when you get disconnected the moment you tell the agent the deal to stay with you as a loyal customer is way higher then new customers and £20 a month more than @SkyUK Especially when your charging me per minute to call you as you never fixed my landline
-
Justin Ho
(@justinctho) reported
from
Richmond, England
@virginmedia tv not working in the TW2 area
-
lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I have run all the checks and it’s still really slow, can you advise who I contact to resolve this .
-
Ian Briggs
(@ianbriggs) reported
from
Croydon, England
@virginmedia the end of every month is when Mum receives my late Dad's money and we get a stupid paper charge,not everyone can pay by direct debit!!! very disappointed
-
Curly O's
(@JanineAdelman) reported
from
Barnet, England
@darin_burrows NOT @virginmedia package is great as is broadband, but Customer Service is hopeless if it doesn't work correctly. One year in still not sorted and getting ready to leave.
-
Jon Ellacott
(@jonellacottCPFC) reported
from
Croydon, England
@ianbriggs @virginmedia This is why I left them for Sky years ago. They are poor. Been with Sky for 12 years, and they have always been good customer service wise, and rectifying faults quick.
-
raymond Barker
(@RaymondBarker4) reported
from
Camberwell, England
@billzo86 @virginmedia I got a reply saying some people are having problems playing fifa I'm 61 years of age I don't play fifa I'm a big boy now
-
Ian Briggs
(@ianbriggs) reported
from
Croydon, England
@virginmedia your customer service is a joke!!! We're being charged £10 extra on a bill which was already agreed to be paid LAST FRIDAY, which I did at a paypoint up the road,we never pay by direct debit because Mum always likes to pay at the end of every month because that's
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Dave Crowley
(@davetcrowley) reported
@virginmedia Is there a mobile issue as well?
-
Simon Taylor
(@SiTay73) reported
@virginmedia Unfortunately you will see a problem with the transfer of payments from my bank this month, I apologise if this affects your business and will try to find the root cause and fix it as soon as your service is resumed
-
Richard M
(@zettsail) reported
@virginmedia Plymouth - totally borked. Not intermittent. Price up service down…
-
mohammed Islam 🇧🇩🇬🇧🌏⚒️
(@mohammed_islam) reported
@virginmedia Your phone line and website are also down?
-
Jskrdus
(@jskrdus) reported
@virginmedia Mine still not working! Not able to contact customer services. What you playing at?
-
Verified Jedi
(@LoZeno) reported
@virginmedia "some customers". The whole nation is "some customers". Gotcha. Meanwhile, is the bill price increase of £12 being rolled back? Because it sure as hell is not deserved for this kind of service.
-
Nicholas Harrison
(@NichHarri) reported
@virginmedia You guys are a bunch of clowns. Unreliable and truly miserable customer service - so happy I switched from you!
-
Andy
(@sadelta99) reported
@virginmedia are you *************** now - internet down again and unable to contact you as your phones are not working .
-
Alex
(@DestroyingMinds) reported
@virginmedia ******* rubbish you are. Always the same with this company. Try and terminate the contract and you want to charge me a fortune when half the time my broadband is down. You should be ashamed
-
Michael Dillon
(@Michael39979327) reported
@virginmedia Company a joke really are cost me money today working from home as Wi-Fi kept cutting in and out pay enough money for this as it is and always been crap