3 (Three) Outage Report
Why is my 3 (Three) service not working?
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If you are having issues, please submit a report below.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of 3 (Three) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Will 3 (Three) compensate me for the outage?
3 (Three) outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use 3 (Three) and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. 3 (Three) has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (53%)
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Phone (17%)
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Total Blackout (14%)
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Wi-fi (12%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent 3 (Three) outage reports came from the following cities: Cricklewood, Sheffield, Luton, Birmingham, Yeovil, Bradford, Croydon, Cardiff, Watford, Coventry, Bushey, Poole, Bristol, Leeds and Finsbury Park.
| City | Problem Type | Report Time |
|---|---|---|
 Cricklewood |
Internet | |
| Sheffield |
Phone | |
| Luton |
Internet | |
| Birmingham |
Internet | |
| Cricklewood |
Internet | |
| Yeovil |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Cox
(@benjymancox) reported
@yorkiebar16 @EE @ThreeUK ee were right ripping you off. I’ve got a sim only on we for £20 a month and get 100GB data. Doubt it’s 5G though, plus my phone doesn’t support that hah
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Stuart Baker
(@Baker_Stu) reported
@ThreeUK trying to move across my old number to new handset and you cant do it. Awful service
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BOB
(@bobnayee808) reported
@ThreeUK worst customer service in the whole ******* world. Get someone who understands english please for ***** sake!
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gtamorim
(@gtamorim) reported
@ThreeUKSupport I did tried all of that. Different browsers, devices, saved passwords, resetting passwords. It seems like the problem is on the other end.
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Bhabanistan
(@bhabani79) reported
@ThreeUK @ThreeUKSupport #3Mobile and its home broadband is horrible. You are the worst company. Your service is pathetic.
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bev saunby
(@bevstar1978) reported
@ThreeUKSupport So my sons phone was up for renewal, he rang 3 the other day and they couldn't give him what he wanted, so I was looking online found a decent package he applied for it had to pay a £29 upfront fee which he was absolutly fine with, still with 3. There was a problem it wouldn't
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marcus
(@marcusmark2019) reported
@ThreeUKSupport No not a problem with any 4g...thats not what my convo was about
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Sarah FT
(@sarah_frtg) reported
@ThreeUKSupport I ordered a 24GB data sim & free data sim last Monday, estimated delivery 25 Nov but got nothing. Spoke to a customer adviser yesterday, said it will be with me today & gave me a tracking number that’s not working, no email/text updates either. Can you help?
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Mary McAteer
(@MaryMcAteer57) reported
26 days, many hours of webchat, three times escalated to official complaint status to get a response from @ThreeUK . I am so disappointed by this dreadful customer service
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Paul Bacon
(@streaky64) reported
@ThreeUK I can't believe that as a long time existing customer to upgrade 4 days early you want me to pay £24.06 but to leave is £8.82 so I will be leaving then.
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Jason Blackburn
(@JasonGolf7R) reported
@ThreeUKSupport I have no account with you. I went on your website to order a payg sim for my ipad, filled in all my contact details making sure my contact prefs were set to nothing. But I never checked out as I found it cheaper elsewhere. That's when the calls started
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Tom 291
(@Duenoveuno) reported
@ThreeUK the worst phone operator to get. If you want to change even the dumbest option you will be thrown in a loop of infinite procedures that neither the @ThreeUKSupport can help you with, because there are maybe 5 people dealing with hundreds of customers. Well done #3
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Charlie Real
(@ChazReal14) reported
@OliviaDBuck @ThreeUK They said they were gonna send me a new sim which they never did so I went in a three store got a new phone and AirPods for £50
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Puns ponies & podcasts
(@glenatron) reported
@ThreeUKSupport The tariff I'm on is better than I had before, it's fine, but I don't feel like it's entirely ethical to offer a tariff and put a customer on a different one without any explanation. Why not just offer the actual tariff I signed up for? Or at least provide a breakdown.
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Meg✨
(@MeganBartlett18) reported
Three are the shittest mobile network. Charging me up more for a service I’ve not received or resolved, hell nah. Been 3 weeks now @ThreeUK spoken to 10 different advisors, DO NOT use 3 mobile load of crap.
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Freddie Bujko
(@FreddieBujko) reported
@ThreeUKSupport Hi. Brand new customer here. My number was supposed to be transferred yesterday as per the sign up stages for my contract. PAC provided I have received no info about it and nothing has happened. What on earth is going on? Very dissatisfied
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🍺 Jack Stupple - Sur Draught
(@SurDaft) reported
@ThreeUKSupport @three_broadband @three_broadband are you guys able to help me with the certificate error above? :)
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Bhabanistan
(@bhabani79) reported
@ThreeUK #3Mobile and its home broadband is horrible.
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paula snasdell
(@paulasnasdell) reported
@ThreeUKSupport Just had to call again due to a bill being sent out and the customer services agent hung up on me. Time to find a new provider.
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sammy smith
(@sammy_smith1) reported
@OliviaDBuck @ThreeUK Terrible customer service, let’s them years and years ago because they were so bad.
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Bhabanistan
(@bhabani79) reported
@ThreeUK #3Mobile and its home broadband is horrible. You are the worst company. Your service is pathetic.
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Nitewithu
(@nitewithu) reported
@ThreeUK the network in my flat doesn’t work for more than 24 hours 😬Could u help wis this ???
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paula snasdell
(@paulasnasdell) reported
@KillianGanly @ThreeUK Careful you don't go over your allowance they will charge you. I've managed to get charged £11 trying to sort out an issue.
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-jodie-
(@jxdiecxnway) reported
@OliviaDBuck @ThreeUK I used to work for 3 until they made me redundant, i would cancel your contract and go with a different provider, they can’t even treat their staff right never mind the customers!
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President-Elect Musicman
(@RudiDobson) reported
@OliviaDBuck @ThreeUK Three is a mobile provider for Chavs and people with bad credit......
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bev saunby
(@bevstar1978) reported
@ThreeUK disgusted how much son has been spoke to customer services, he had the phone been put down on him 7 times, on one occasion he was on hold to speak to a manager for 45 minutes. My family have been with 3 for years and years. When the contracts are up we won't be renewing
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Willow
(@marsh_seagull) reported
@ThreeUKSupport Thanks for replying (at least you didn't hang up like the phone support ALWAYS have done for me), hopefully this is sorted now as I used live chat instead who were very helpful.
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Joe Middleton
(@JoeMiddletoe) reported
@ThreeUKSupport just been cut off by the advisor after a 30 minute phone call.... he was unable to help me put me on hold and then cut me off! Poor service team 😢
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Ashley Elton
(@ashleyelt) reported
@ThreeUKSupport @judypbooth Same issue. I'll DM you.
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Mary McAteer
(@MaryMcAteer57) reported
@ThreeUKSupport they simply repeated their assurance that someone would 'take ownership' and personally see to me receiving the promised email. All very polite, but, they never did what they said. Today I finally received the email after being assured on 2nd Nov that it would take 72 hours.