Is Amazon Prime Video down?
No problems detected
If you are having issues, please submit a report below.
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
-
Playback Issues (41%)
-
Buffering (22%)
-
Crashing (17%)
-
Sign in (17%)
-
Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Madurai |
Crashing | |
 Río Gallegos |
Playback Issues | |
 Charles Town |
Playback Issues | |
| Houston |
Sign in | |
 Cobourg |
Buffering | |
 Inverurie |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
-
Craig Mauro
(@CeeMaur) reported
Feel like I’m watching an ESPN classic between the Louisiana Purchase Settlers and the New Amsterdam Renegades with this @PrimeVideo feed. It’s terrible. Glad this is a paid service
-
Hope C
(@hopemcandy) reported
@PrimeVideo the streaming quality of this NFL game is absolutely terrible! Seriously?! I was expecting a supreme experience but instead I’m feeling like I need to fiddle with rabbit ears!!!! #adissatisfiedGenXer
-
Richie Ronan
(@Ronan1017) reported
@PatMcAfeeShow Not working at all. @NFL be better @PrimeVideo
-
RYaus
(@r_yaus) reported
@ajassy @PrimeVideo @NFL This video is terrible. The video freezes at key moments of the game, pixelated picture. However the commercials are playing with no issues
-
Nicole Wood
(@nicrish) reported
@JoeHermitt @PrimeVideo Mine was awful and after about 15 min it cleared up
-
tree hugger
(@treehug4all) reported
@mangobossbaby @PrimeVideo Definitely my internet, huh? I have 500m download speeds. I just watched The Lost City, in 4K, on Prime Video, right before the game & not even one glitch. No... it's the broadcast quality of the football game.
-
💊🐻iLL HuV@11
(@illhuvall) reported
from
Clermont, Florida
This @nfl on @PrimeVideo is weak… bad quality and to many damn commercials… could be talking about football or even the game more. Like actual insight.
-
Erik Aanrud
(@ErikAanrud) reported
@PrimeVideo this NFL on Prime is a joke!!! At least a 2 second difference in when the broadcasters talk and hearing their voice!! Also video quality cuts in and out constantly!! What an embarrassment!!!
-
Terilyn Stewart
(@TerilynStewart) reported
@PrimeVideo this picture is awful. Looks like 380p
-
r@Alicia Langer
(@aliciamarie2009) reported
@PrimeVideo @chargers @Chiefs The quality is so poor .. virtually unwatchable. I called Amazon support they said they could do nothing. All other Amazon content looks perfectly good. Thanks for ruining #TNF
-
Alex Riley
(@Uncleshredder7) reported
The picture quality of the Thursday Night Football game has me wondering what @CBS and @FOXTV are doing with their money #Tnf #TNF #PrimeVideo
-
Casey
(@ariley2525) reported
@PrimeVideo throw back to box TV quality and out of sync sound!! Flag I got prime video for this huge event 🤔🤔🤔🤔🤔🤔
-
Charlie V
(@cdubv85) reported
@PrimeVideo this quality is garbage. And don’t blame it on server issues cause that’d be a load of crap coming from you #thursdaynightfootball
-
Dylan Masterson
(@DylanTheRadDad1) reported
@PrimeVideo Your fast forward function is pathetic! The quality of @NFLonPrime is pathetic! You have more resources than literally any other company on the planet to get this right and it sucks! Figure it out! @PatMcAfeeShow has a better production and quality than this junk!
-
adam gallaway
(@gallaway_adam) reported
This @PrimeVideo stream of #TNF is awful. Maybe use some of the technology not to have it blurry AF. @NFL gets plenty of money for the rights, maybe make sure this actually works first.
-
Steve Gallo
(@SteveGalloNFL) reported
To my ears it sounds like @PrimeVideo has some work to do with their mixing levels. That’s the nice way of saying the audio is close to horrible.
-
john
(@jslam44) reported
@PrimeVideo soooo still no answer for my lack of 5.1 for the game but have it for everything else? are you cutting bandwidth so it does not crash?
-
Corndog
(@corndog_m) reported
@PrimeVideo @chargers @Chiefs This is the worst nfl viewing I’ve ever experienced - perhaps you should at least have functioning FF + RW options for the professional football game you’re airing?
-
Andrew Ganny
(@AndrewGanfield) reported
@ajassy @NFL @PrimeVideo Welp, you didn't deliver as promised! Could the quality be any worse? Walmart could do better!
-
Señor Buddas
(@Scoop470) reported
@NFLonPrime @PrimeVideo This decision was a total🖕🏾to all rural area residents who don’t have access to quality internet. Tried to watch using my hot spot from my phone but too much buffering. WNBA it is.
-
Biff Clutterbuck
(@Rhuleneedstogo) reported
@NFLonPrime @PrimeVideo Not a chance @KirkHerbstreit is terrible.
-
PHAEDRA
(@phaedraco) reported
@BryanZorn @PrimeVideo Yeah, could be more of any issue on other devices vs. TV or Laptop?
-
B. Funk
(@B_Funk_) reported
great Thursday game @NFL @amazon @PrimeVideo would be nice if my app would actually work so I can watch the game. Thanks
-
Patrick
(@Patisblasphemy) reported
How does a .io domain have a better quality stream than @PrimeVideo? #thursdaynightfootball is the @NFL 's redheaded step child.
-
𝕁𝕠𝕙𝕟 𝕎𝕒𝕟𝕒𝕤
(@johnw1209) reported
@ajassy @PrimeVideo @NFL Quality sucks. Absolute joke that I have to watch it on this trash app
-
Thomas Stadlauer
(@VeganTom) reported
@azwess @RyanHarer01 @PrimeVideo they don't miss the point. I understand how metaphors work. both sides of the metaphor must make sense. quick example: "why does a tree grow strong and old? because its roots are deep in the ground, but its branches are wide open to the light." but a stone doesn't look down.
-
Kenya Robinson
(@Krob_LBC) reported
@ByHeatherLloyd @NFL @PrimeVideo Plus Clarissa Thompson is so uninspiring sounding when she's talking it's like she's never done this before sounds terrible blah
-
ej911
(@ej9118) reported
@PrimeVideo you better fix this or give ie back to the @nfl channel 👿👿👿👿
-
Cory Miller
(@Corymiller219) reported
@NFL are you shocked that @PrimeVideo has problems broadcasting the game? I’m not
-
Steve Suehring
(@stevesuehring) reported
@jeffbezos Can you make a phone call to have a couple more kilobytes added to the @PrimeVideo stream? I know some folks @awscloud who can help. #thursdaynightfootball