Is Amazon Prime Instant Video down?

Amazon Video is an Internet video on demand service that is developed, owned and operated by It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

 No problems detected at Amazon Prime Instant Video

Amazon Prime Instant Video problems in the last 24 hours

Amazon Prime Instant Video Outage Chart

At the moment, we haven't detected any problems at Amazon Prime Instant Video. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Playback Issues
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Video Quality

Amazon Prime Instant Video Outage Map

The most recent outage reports and issues originated from:
Armenia Playback Issues
Seattle Crashing
Ourense Playback Issues
Fresno Crashing
Marklohe Buffering
Bromsgrove Playback Issues

Amazon Prime Instant Video Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Instant Video Issues Reports

Latest outage, problems and issue reports in social media:
  • POEFlNN kylo the hutt (@POEFlNN) reported

    I need that amazon star wars video star wars stuff posted on youtube or something twitter ruins quality 😐

  • Link2076 LinkoVitch (@Link2076) reported

    @AmazonHelp And that shows that the last email from Amazon was 5th of November, about the video issue saying I will be contacted shortly (haven't been) and NO emails from amazon regarding the web shop problem AT ALL. So no, not in my spam or junk folder.

  • NevePitman neve (@NevePitman) reported

    Day 12- OMG EVERYTHING. I allready have recommended to all my friends people on the internet and my family. But the only issue is it’s not on Netflix so no one can watch it cause they don’t have amazon prime video so I suffer😂

  • KennyCamposNYC Kenny Campos (@KennyCamposNYC) reported

    Great !!! Damn Verizon outage in my area and I was watching a cool movie on Amazon Prime Video ! 😔

  • KayiFc IYI (@KayiFc) reported

    Hey @primevideosport i and others have read have all the same problem with your Amazon prime video app on the ps4 console within the UK. My app won't even load to begin with and my wifi is strong. Please fix this and update the app for console users. Thank you.

  • awalouibra Ibrahim (@awalouibra) reported

    @WorldWideWob @NBA I thought I was it was an Amazon prime Video problem. Been trying to catch the Lakers Magic game but nothing

  • Chaotickeyblade Chaotickeyblade (@Chaotickeyblade) reported

    @YaDemonBoiNoka Fair point but that's why I said it's gonna be a slow death, and that's why I believe this is the best time for Amazon to get into the video sharing side of things they already have twitch so why not just add on video sharing to Twitch boom all of the sudden YouTube has a problem

  • SCA727 Shivam Adhvaryu (@SCA727) reported

    @oneplus Hello, after the Netflix update on the tv, I'm not able to use Amazon prime video or Netflix. It keeps showing me that "there's an internet connectivity issue" even though internet is working just fine and I'm able to watch videos on youtube without any problems!

  • cappuccinope alyssa (@cappuccinope) reported

    @degeneraet amazon video or whatever it’s called 😂 i bought the season and they add the episodes every week they’re released. if you want my login you can use it!

  • AllyKat2k18 💜 Allykat 💜 (@AllyKat2k18) reported

    @Jaaquise_ If he likes beer or hard liquor a nice bottle or case of something he'd like there. Or if he has a sports team he likes, a nice shirt or hoodie is always fun. Or a video game he wants if he plays those. Or worst case a gift card to somewhere he shops or Amazon 😂

  • crab_smoking Crab Smoking A Cigarette (@crab_smoking) reported

    So who wants to trade Netflix login info for Amazon Prime video login info

  • jagster7985 Javin Mather (@jagster7985) reported

    @firefall_varuna @omgfloofy @VanishedOmens @amazon My issue took about 2 months collectively. Ordered a video card for my PC early Oct, sent the wrong card, refunded. Reordered again, sent the wrong card a SECOND time (both thru Amazon Warehouse), then was basically being accused of scamming via sending the wrong card back >.<

  • Tobias_R__ Tobias (@Tobias_R__) reported

    @AmazonHelp Thanks for the reply, tried all of that and yes it’s just Amazon Video. Really strange considering I’ve never had this issue before

  • GurgDev Greg C. aka Captn' Grg (@GurgDev) reported

    Amazon, but not for the reasons you would think. My team had one of the better work-life balances because we worked on the Prime Video client app, not services. My problem was that when meeting new people, I had to avoid saying that I worked for Amazon or risk them walking out.

  • Slamanna0212 Sam LaManna (@Slamanna0212) reported

    @RogueWunWun I just wish twitch allowed better video quality. 6000kbps is awful for fast moving hd video. Amazon owns them, they have the infrastructure....

  • VanAllenPlexico Van Allen Plexico (@VanAllenPlexico) reported from Belleville, Illinois

    The Ocean’s 11/Rat Pack documentary on Amazon Video is very fun. But— man! The stuff on it about the terrible treatment Sammy had to endure from the hotels, casinos, and even the people who were paying him all that money to perform; it’s horrifying.

  • JaguarGuitarMan JGM 0.3K (@JaguarGuitarMan) reported

    @AmazonHelp @amazonprimenow Can you direct me to the facts relating to where and how to utilise my UK Amazon Prime account (for video streaming) while overseas. I've managed to load the app, but when I try to play content am informed I am in violation of some geographical issue.

  • twittyman86 Siim H. (@twittyman86) reported

    @Lakeryihaa_ Hey, if you want I can help you get 6-Months Amazon Prime Video for only 6$ 😎👌 Just DM me!

  • astrosappho 𝘸𝘪𝘯𝘯𝘪𝘦. 🗡 (@astrosappho) reported

    @natashacoochie do u want my amazon prime video login !

  • sweetmama_j chub face mama (@sweetmama_j) reported

    I need new show suggestions! I’ve basically watched everything bc I have no life. Help!!!! All I have is Netflix and amazon prime video lol

  • ButtRoaster Alfie Harrison (@ButtRoaster) reported

    @Spin0xx @TheBoysTV We’re sorry to tell you. We do not have plans to bring ‘The boys’ series to blu-ray or DVD. ‘The boys’ is exclusive to amazon prime video for now. If you have any other questions please DM this account. We hope we could help.

  • _saragortega saragabrielaortega (@_saragortega) reported

    Hey @amazon @amazonhelp why am I being charged for amazon video when I don’t have any additional accounts... your service line did not help rather they said they would transfer me and hung up on me.....

  • _saragortega saragabrielaortega (@_saragortega) reported

    Hey @amazon why am I being charged for amazon video when I don’t have any additional accounts... your service line did not help rather they said they would transfer me and hung up on me.....

  • mistrider55 Richard Bradley (@mistrider55) reported

    Netflix work great, Hulu and amazon prime video works great so no excuse for @dinseyplus not working, 6 days broken no sign of being fixed, i'll cancel @dinseyplus by end of month before steal and more of my money

  • pikacharley charley🍉 (@pikacharley) reported

    @AmazonHelp who on earth does the subtitles for amazon video because so many of them are ridiculously wrong. I use subs by choice but for those who actually need them it’s just terrible!!

  • XRPbull1987 XRP the future that no one wanted you to find (@XRPbull1987) reported

    @ScottyPMedia another good video on a heated topic in the xrp community.... My issue isn't that they want to monitise the content its the fact they put swell content behind a pay wall 5er a month okay it's cheaper than Netflix and amazon prime but look at the difference

  • DrHousePls DrHoHoHouse (@DrHousePls) reported

    @haightsucks I don't want to defend Sony on this one because that is a pain in the ass but a little time on amazon/ebay and a youtube video can help you replace that battery. I haven't replaced one but a controller tear down wasn't too awful when I did it.

  • nate_mccomb Nate McComb (Purple Model 3) (@nate_mccomb) reported

    Amazon Prime Video does not work. "Browser not supported" error message

  • RetroTechVideos Dan ☃️ (@RetroTechVideos) reported

    Amazon Prine video and Hulu are both absolutely terrible.

  • OhNoItsBushwick Bushwick ⚠️❗☠️⚡ (@OhNoItsBushwick) reported

    @michelle_tawny as she looks at her things to do list... prepare a video do a live stream tidy the house get in some quality vaping time grab a bite to eat wait for amazon to drop off another deck of cards 🤣 All of this is quite speculative obviously...

  • anmol_002 Anmol Bansal (@anmol_002) reported

    @MiIndiaSupport Hello!its been months since K20 pro was launched in india..Still we are unable to stream hd content from amazon prime video. This is certainly not a flagship level performance.@PrimeVideo Guys get along and fix it asap!! @C4ETech Please do somethingg!!!!

  • TuecerPrime TuecerPrime [SOV] (@TuecerPrime) reported

    @TeaWithJT Not a terrible idea. FYI to store video on Ring you'll need to buy a sub to their services. There's also some.... privacy concerns with them and Amazon recently if that sorta thing is important to you.

  • SMacD49 🕷🕸 Sonia🎗⚫️ (@SMacD49) reported

    @william51ky49rh @AmazonUK Same here. If I’ve ever had a problem, they have always resolved it. Very rarely is a delivery late. Esp, if it’s coming from them. I used to think Prime was a con, £79/yr, now I subscribe, get my one day delivery, prime video, amazon music, love how even if you bought cds for

  • Sultanahmadktk Wakandanistan 🙅🏾‍♂️🙅🏽‍♂️🙅‍♂️🙅🏼‍♂️ (@Sultanahmadktk) reported

    Help me understand the reason why I can't access most of the shows or movies on Prime Video ' this title isn't available in your location '. If you filter out the shows I am barely allowed to watch 3 shows. #amazon

  • hdknDNA ばに (@hdknDNA) reported

    @SamsungHelpUK we have QE65Q9FNA TV and can't connect prime video. it not responding at all the most of time. When we restart TV we get a message that TV is connected to my Samsung account then Amazon page say we have internet connectivity problem.

  • hdknDNA ばに (@hdknDNA) reported

    @SamsungHelpUK we have QE65Q9FNA TV and can't connect prime video. it not responding at all the most of time. When we restart TV we get s message that TV is connected to my Samsung account then Amazon page say we have internet connectivity problem.

  • Canibehealz Canibe / Chadd - PAUSED, press Start to continue. (@Canibehealz) reported

    @Khaelyna I really feel attacked here by Amazon Prime Video and copyright shit bc this would have been perfect lol. Goddamnit. @healiocentric help. :(

  • faecatgoddess 🖖Faerie Goddess🧚🏻‍♀️ (@faecatgoddess) reported

    @latindomme I got a ******* off amazon literally was supposed to be a cheap prop for video use only because I don’t have anyone in my life to use it on and you know what. The silicone is better quality than on a ***** I bought at Adam and Eve for more money

  • iVinay Vinay (@iVinay) reported

    @sriramk I found @AppleTVPlus content to be high quality compared to that of Netflix and Amazon Prime Video.

  • petemsgt1787 Pete "A source familiar with his thinking" (@petemsgt1787) reported

    Amazon video not working tonight. Computer froze twice. Hey @PrimeVideo

  • monkeymarv Matthew Snopenhauer (@monkeymarv) reported

    Fount some really f'd up, depraved grindhouse films on Amazon Video, but I never know how edited/stepped on they are, nor film transfer quality. & the same film often goes by many names & sometimes translations & re-releases. Still preferable to pop wholesomeness of Netflix...

  • iamjvdore J’Adore (@iamjvdore) reported

    @_LiraGalore It’s bad quality but that’s the only place I could find it. It’s not even available on Amazon Prime Video 🥴

  • theEricCarr Eric (@theEricCarr) reported

    @AppleSupport Not able to watch any shows on Apple TV using Amazon Fire device. For every show I try to watch, I get the error message: ”This video isn't available to watch at the moment. try again.”

  • marmosteve Marmo Man (@marmosteve) reported

    @Sandeep59226381 @amazon @AmazonHelp @amazonIN Amazon customer service is awful. I won't be renewing my membership. With Disney plus for video and Walmart beating shipping times with a FREE account, and anfull real supermarket they can pull product from, amazon- byeeeeee

  • CA_MandeepModi CA Mandeep Modi (@CA_MandeepModi) reported from Ghāziābād, Uttar Pradesh

    @AmazonFireTVInd Facing low volume problem with many apps on Fire TV stick. Like MXPlayer, Amazon Video. At full TV volume and Fire stick volume at 10, difficult to listen properly.

  • IGot7_Inspirits IGot7 Inspirits (@IGot7_Inspirits) reported

    This is what I get for being a dumbass and not having an extra on hand at all times since my entire life is on my computer 🙃 I ordered a replacement from amazon but (again WORST timing) it’s Saturday so it won’t be here til Tuesday. And I’m supposed to post a video that day 🙃

  • BryndenBFish BryndenBFish (@BryndenBFish) reported

    I don’t have Disney+ or you’d be hearing awful baby Yoda takes. So the latter. But Amazon Prime video for real.

  • amaditalks Mx. Amadi (@amaditalks) reported

    Quite seriously, right now, if you have a Ring doorbell you are part of the problem and you should uninstall it this weekend. Also, no more making Ring videos go viral. There’s an Amazon deliverer video that’s circulating now. No more of that.

  • redraider1965 Gilbert Reyna (@redraider1965) reported from San Antonio, Texas

    @AOC You lie again if you are over 18 and live with parents and are in school you damn well can claim them as if they are in your basement playing video games doing nothing well then no amount of food stamps can help either one!!! Get a job at Amazon

  • ageofsadz 🌊eternal lizzie☀️ (@ageofsadz) reported

    ik amazon is terrible but i can watch spongebob on prime video and im So happy

  • DividingByZer0s Cindy P. (@DividingByZer0s) reported

    I am ready to buy the iPhone 11 Pro just to upgrade my camera. My #HighCastle screenshots suffer because Amazon's video quality is under-exposed (sorry if that's not the right term, but in still shots, underexposure leads to darker pictures).

  • SlasherTrash Slasher Trash (@SlasherTrash) reported

    @Horrorholic92 Same for the UK, really. I owned both on DVD and the video quality on both was nothing to shout about. Yeah, Train went OOP not long after I snapped up a copy for cheap on Amazon. 👍

  • 2OIegend Ole's Cardiff 2.0🔰 (@2OIegend) reported

    @1eerobinson @martynziegler Always going to have that on ANY service. Obviously prime video is built for Amazon devices first, then onto other devices. No issues at all on my Fire Stick Same as Now TV, Sky go apps work differently depending on what device/smart device, firmware, software etc etc

  • CarynAngelique Caryn Angelique (@CarynAngelique) reported

    @startrekcbs Help! I’m subscribed to CBS All Access through Amazon. When I look at thr CBS app (signed in,) I see the new Short Treks, but I’m told I must subscribe. When I’m using my Firestick or Amazon Video app, I don’t see this year’s Short Treks.

  • real_ryonegishi Ryo Negishi Ph.D. (@real_ryonegishi) reported from Riverside, California

    @YAMAD_YUHYA OK, I'll watch after back to Japan. I can not watch Amazon Prime video in here due to copyright issue.

  • _poneria Poneria / Megan O (@_poneria) reported

    i can play amazon prime video no problem all night long but twitch though endless spinning wheel of dead internet connection every 20-30min

  • scrodclambio Todd (@scrodclambio) reported

    This is nice! But I can’t help but wonder if Amazon, who owns Ring, might actually be behind this now viral video.

  • AceOfArrows Ace Of Arrows (@AceOfArrows) reported

    HDMI cap card #4 goes back to Amazon tomorrow. I'm starting to think I'm *never* going to find one that works well. I've tried: * 2 generics * the MiraBox * the Elgato All had problems like audio or video stutter, incorrect audio pitch, or other such.

  • smsnetwork Mikael Jakobsson (@smsnetwork) reported

    @AliSaboor9 @TCL_TV_Global TCL have many issues like bad support for Amazon Prime Video, and relly bad to give there cosumers long terms support, and information with devices some will get updated and a time frame, and thire HDR low 400 bits is bad as well compire to real HDR stuff.

  • mart69b martin brown (@mart69b) reported

    This prime video for football is shit you ain't no sky sports or Bt sport terrible commentary shit picture for tonight's game no UHD give up Amazon

Amazon Prime Instant Video Most Common Errors

List of the most commonly reported error codes and fixes:
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