Is Amazon Prime Instant Video down?

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

 No problems detected at Amazon Prime Instant Video

Amazon Prime Instant Video problems in the last 24 hours

Amazon Prime Instant Video Outage Chart

At the moment, we haven't detected any problems at Amazon Prime Instant Video. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Sign in
(31.70%)
Playback Issues
(22.88%)
Crashing
(21.90%)
Buffering
(18.63%)
Video Quality
(4.90%)

Amazon Prime Instant Video Outage Map

The most recent outage reports and issues originated from:
Athens Sign in
Gatineau Buffering
Bengaluru Video Quality
Silver Spring Buffering
Munich Buffering
Ottawa Buffering

Amazon Prime Instant Video Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Instant Video Issues Reports

Latest outage, problems and issue reports in social media:
  • NehemieAshley (@NehemieAshley) reported

    I have NO cable. I have a jail broken fire stick, Netflix ($free.99) & Amazon prime video (apart of the $4.99/month membership).

  • AstralityM Astrality Marine (@AstralityM) reported

    @BoostTorbay @hmslatter @NetflixUK Amazon Video is part of the Prime Package so getting my buffy fix that way just waiting for Airwolf and Knightrider to find tgeee way onto it or Netflix #BoostTorbay

  • SonyLIV SonyLIV (@SonyLIV) reported

    @JubairA26409705 Hi Jubair! SonyLIV app is available to download on the Amazon App store. In case you face any issues while downloading, please DM the following details. -Make, model & OS version of the device -Location -A short video of the error -Network type

  • PradeepWho PradeepWho? (@PradeepWho) reported

    @windscribecom unable to stream video in Amazon's prime video while using you VPN service, i am pro user. Need help

  • HectorBerlanga5 Hector Berlanga (@HectorBerlanga5) reported

    @ATTHelp One is from the smart tv the one on the video is from amazon fire stick. I use ATT 1000 for internet. Which they removed the bundle discount when I switched from U-verse to streaming, but that’s another issue...

  • WerewolvesRSexi 🏳️‍🌈Michael 🏳️‍🌈 (@WerewolvesRSexi) reported

    No problem Mattykins. After I saw the one movie title, I decided to load it and the three others in the series on Amazon Video to watch this weekend.

  • adambowie Adam Bowie (@adambowie) reported

    @meandmybigmouth Thanks. I agree. For Amazon this is solely a marketing exercise - perhaps flog a few Fire sticks and get people to trial Prime Video. But it was still a terrible package for the Premier League to attempt to sell originally, which is why it took them weeks more to get a buyer.

  • OhNoItsSteve Oh No, it's Steve! (@OhNoItsSteve) reported

    Washing machine broken. Google for advice. Watch a YouTube video to find the fault. Order part off Amazon for next day delivery. Seven quid. Technology. We take it for granted. As little as ten years ago, this would have needed an engineer and a hefty bill.

  • johnmeaghermuso John Meagher (@johnmeaghermuso) reported

    @adrianweckler Still good value considering the amount of quality content they put up so frequently. Prime Video has a really poor offering, although I probably save the money with the free post and packing for Amazon Prime products

  • Mutantfroginc Roy Berman (@Mutantfroginc) reported

    @jeansnow @Nevin_Thompson Prime Video is an odd in between. When I was in Japan my US account would play titles Amazon owns with no problem but titles that they licensed only for the US market wouldn't play.

  • Chuck_Crowley Chuck Crowley (@Chuck_Crowley) reported

    @cbsaahelp Goes black screen using Samsung Smart TV. Have accessed with no problem until yesterday. Restarting TV and Internet doesn't help. No problem streaming Amazon Video or Netflix on same TV.

  • neronova88 Neronova🔞 (@neronova88) reported

    @slimyswampghost A VPN may not help with the shipping, since most products on Amazon Japan do not have international shipping. The only thing you will get out of it is being able to view Japan's prime video content.

  • basecampWest Sandra West (@basecampWest) reported

    @Unlocator uk amazon prime video is not working -dns settings are correct and it was working last night

  • aurora_ale15 aurora (@aurora_ale15) reported

    I went on a lil Amazon shopping spree after seeing @NathalieMunozx3 amazon favorites list... she is me. Same vibe same taste!!! Legit watched her apartment video and I couldn’t stop, send help

  • SM_Pollard S.cary M.onster Pollard (@SM_Pollard) reported

    I will say the lighting on the Blu-ray release seems better than on Netflix. I'll probably leave a review on Amazon once I've finished, not of the show itself but of the video release (features, quality, etc.).

  • ashtonterez dizzle (@ashtonterez) reported

    @Jasyla_ Loved the video. I loved this game as a kid. Beat it with no problem many times. Played it a few weeks ago WITH game genie codes, and still couldnt get past the amazon lol. Was stuck where u have to cross the bricks and avoid bees.

  • Mercynary Mercy (@Mercynary) reported

    @JoshuaMFrench @Lord_Wompus @Drewsefer89 @1up2play @BigBoss88mph @GameStop @CDPROJEKTRED @Drizsle @ejfanatic @phineasfool @AkioKahoshi @WingZeroT @ZCummins @Blake_Welch Kinda sad if you had to go backtrack your tweets that far to make an irrelevant point, that's a specific situation pointing to a glitch by Walmart, that's like me saying Amazon sent a video game that I never paid for by accident, that's not a realist situation and not a fact.

  • 23corneliast pavel (@23corneliast) reported

    Amazon Prime Video is such a great steaming service, wow. I’m honestly so tired of Netflix: their mostly mediocre movies and series, their constant change of video quality while watching in any browser Now I’m watching Mr Robot on Amazon and truly enjoying

  • 23corneliast pavel (@23corneliast) reported

    Amazon Prime Video is such a great steaming service, wow. I’m honestly so tired of Netflix: their mostly mediocre movies and series, their constant change of video quality while watching in any browser Now I’m watching Mr Robot and Amazon and truly enjoying

  • GeriTownsley Geri Townsley (@GeriTownsley) reported

    Due to @amazon 's one time password bug and as soon as I login next time I'm going to cancel my @amazonprime video subscription, because #amazon is useless and unhelpful to everyone now. @AmazonHelp

  • joshuarmcgee Joshua McGee (@joshuarmcgee) reported

    @Mister8984 i had it jailbroken at one point on my profile then movies I’d try to watch were not good quality all of a sudden. so we switched to ciara’s profile because her amazon account has amazon video for free. idk if I switch back to mine if it will still be on there or not.

  • diganta123123 D.C. (@diganta123123) reported

    I recently purchased redmi k20 pro. It has widevine L1 but still i am not able to stream in HD in amazon prime video. Please fix this issue xiaomi. #Xiaomi #RedmiK20Pro #redmiindia #xiaomiindia #xiaomi #miindia

  • TehRabbitt TehRabbitt (@TehRabbitt) reported

    @infinitestrings @Andrea_Gatley @_pronto_ @SwiftOnSecurity @amazon @AmazonHelp They acknowledged it was an issue with Amazon logistics in my area, which resulted in delivery delays and in some cases, opened items and stolen contents. (I had video proof) yet they put me on the watch list because as they put it: "not everyone makes for a good Amazon customer"

  • mr_mrs_krishna @mrskrishna (@mr_mrs_krishna) reported

    @AmazonHelp I am not concerned and not my problem about the external factors. When Amazon promised that they deliver 2-4 business days for prime customers and even Amazon asks for for delivery option to select(see video). Amazon should stick and fulfill the promise.

  • mr_mrs_krishna @mrskrishna (@mr_mrs_krishna) reported

    @AmazonHelp I am not concerned and not my problem about the external factors. When Amazon promised that they deliver 2-4 business days for prime customers and even Amazon asks for for delivery option to select(see video). Amazon should stick and full fill the promise. I missed gifting wife.

  • GidgetNomates interactive multimedia KOBLD (@GidgetNomates) reported

    If you like low budget terrible-yet-compelling horror, the Twilight Syndrome movies are both translated and on Amazon video (and,,,elsewhere online). If you only watch one I like the cruise one more but they're.... something worth seeing

  • MrAndyMich Andy Mich (@MrAndyMich) reported

    @Hortini TV is awful. That’s why people pay for Netflix and amazon prime video. So much good content..

  • soulsoliloquies Priscilla Willis (@soulsoliloquies) reported

    Many of the thousands of fires burning in Brazil’s Amazon are set by ranchers. A deal inked 10 years ago was meant to stop the problem, but the ecological arson goes on as the Earth warms. Video ⚠There was an error loading the player. Please refresh to try again.

  • pentomixture Jennie Mather (@pentomixture) reported

    @TheRealMrG We use an app called Just Watch to find the content we want to watch on Amazon Prime Video. The APV interface is awful and frustrating when you finally find something to watch and then realise its not free!

  • chhotahazri Trisha Gupta (@chhotahazri) reported

    @PrimeVideoIN - Amazon Prime Video refuses to play on my computer, claiming Google Chrome requires an update. Chrome, however, says it is up to date. This has been a problem for a few months now. Would appreciate some help.

  • msgill4006 Manjit Singh (@msgill4006) reported

    @PrimeVideoIN @airtelindia @Airtel_Presence I have airtel dth connection with airtel internet android box,I have facing issue in amazon prime video app while playing any content when my MI sound bar attached with airtel dth box (wired and wireless). Prime video not working.

  • Jags7 ClaSikh (@Jags7) reported

    @VodafoneIN it has been 2 weeks my Amazon prime issue after 15+ calls and emails the issue still remains unresolved. The only mistake I did was to pay via Vodafone for prime instead of directly working with @amazonIN. I missed the sale and now missing all the prime video as well

  • KettaMow Jennifer 'Fly Killer' Rose (@KettaMow) reported

    @Scottcrates I fixed my dryer, with the help of a YouTube video and parts I ordered off Amazon. I think it kind pissed off my boyfriend but hey, the dryer works.

  • headicine 💡julie the adored💡 (@headicine) reported

    I’m at the worst party ever we’re LITERALLY listening to hot damn hot water hot shower on an amazon echo and i just want to go home and watch the video!!!

  • Neetesh18143748 Neetesh Tiwari (@Neetesh18143748) reported

    @AmazonHelp I want my money back or product as soon as possible I don't want to listen any excuse Please resolve my problem otherwise again I repeat .I'll take legal action against Amazon. And also spread this pics and video on all social sites . Please resolve this problem

  • OGcalibarbie 🛸 (@OGcalibarbie) reported

    The reviews on Amazon video for the avatar last airbender movie are so terrible I’m crying rn 🤣🤣bc that movie was so trash omg idk why I watched the full thing

  • Aliwood297 🌹Alice Hollowood (@Aliwood297) reported

    @VAMichaelaLaws The other thing is, this dumbass is the one that bashed Amazon and twitch and is all for banning video games because "they cause violence in children" yeahh..twitch needs to fix that. 😑

  • BethanyTimmsx Bethany (@BethanyTimmsx) reported

    My Amazon Video login isn’t working, how am I meant to binge watch @NBCThisisUs on my lazy day tomorrow 😭

  • HandsomeRick Ricky (@HandsomeRick) reported

    @AppleSupport Since I upgraded to Catalina, some of my movies are missing. Iron Man 2, Captain America: The First Avenger, and Thor. It's like I never purchased them. When I check MoviesAnywhere, and Amazon Video, they are available. Please help. I might be missing more.

  • DanC294 Justice For America (@DanC294) reported

    @patscap Amazon prime video on the phone brotha. Let me know if you need the login 😉

  • lizzywest_ loading..... (@lizzywest_) reported from Los Angeles, California

    For now, I am protesting Amazon, I’m having issues with my Amazon Prime account. Can’t video and music steam , plus my orders have to be $25 and up for free shipping!!!! I have been a Storecard holder for 5 years. I’m butt hurt and to lazy to call Amazon and deal with it 😂

  • peterlittig Peter Littig (@peterlittig) reported

    @SonosSupport The problem has happened while watching YouTube, Netflix, and Amazon Prime Video. We do have a digital antenna, but I don't know if the volume rise has happened during antenna use.

  • donal02 Donal Fleming (@donal02) reported

    @itvhub I cannot get any video to playback on the app for Amazon firestick 4k, live TV plays ok. Uninstalled and reinstalled but same error

  • AbsolutelyAlpha Absolutely Alpha (@AbsolutelyAlpha) reported

    @Pikaclicks Amazon Prime Video doesn't have that problem either

  • PatrickMoorhead Patrick Moorhead (@PatrickMoorhead) reported

    @jonfortt OUTRAGE is so much more fun, though. How many clicks would a story entitled, "Customer Asks Amazon For Help On Video, Amazon Looks At Video And Improves Its AI".

  • TQR317 TerrellQ.Rogers (@TQR317) reported

    @dianamorag @emilymdietrich It's sad what's happening as of late. Amazon fires (most didn't care until the billionaires were hurt by it).. Racism.. terrible.. video you posted reminded me of the fires that were happening in the Amazon

  • tedbauer2003 Ted Bauer (@tedbauer2003) reported

    The gunman who attempted to storm a synagogue in the eastern city of Halle on Wednesday was wearing a head-mounted camera that streamed the attack to Twitch, the Amazon-owned video platform. *** This is a real problem with tech, please 'get' that ****

  • Sayre122Amy Amy Sayre (@Sayre122Amy) reported

    @AmazonHelp I am getting error 1060 on my TV and no Amazon prime video. It has been out for a few weeks. Nothing has worked so far to fix it....help😐

  • tatabees Cathy (@tatabees) reported

    @noelkelly I want you to see the video, Church Militant...the Amazon Synod....Pagan Planting In St Francis Garden...Just Awful!

  • gsaran88 Gowtham Saran Duraisamy (@gsaran88) reported

    @PrimeVideoIN @AmazonFireTVInd lot of times once I pause the video in amazon fire tv, it takes lot of times to reconnect in firetv remote app. Plz fix this or else have to move to google chromecast

  • KronicReview Kronic Review (@KronicReview) reported

    @netflix you guys dont want to help me fine now I'm with Amazon prime video keep sucking @netflix smh

  • jack_dire Jack Dire (@jack_dire) reported

    My washing machine broke yesterday morning. So I watched a YouTube video about how to fix it. Then I ordered the new drain pump I needed from Amazon Prime Same Day. I installed it last night and washed a load of clothes. In case you all forgot that we live in Narnia now.

  • nvk NVK (@nvk) reported

    @Rachael_Swindon @aral Both powerful images on this video were lies, the Polar Bear had a broken leg and the Amazon burns are natural burns.

  • sandy8925 Sandeep Raghuraman (@sandy8925) reported

    @PrimeVideoIN Amazon's anti-consumer and anti-competitive practices of playing high quality video on it's own Fire tablets and Fire TV devices (which are Android devices) while restricting quality on other platforms, is not tolerable.

  • GalaxyRed13 GalaxyRed (@GalaxyRed13) reported

    @hulu_support @HydraulicKitty I started getting this same problem a few days ago, and it's still doing it. Oddly, the same thing started happening with Amazon Prime Video as well, and I'm not sure if it's somehow related or not.

  • PryorArden Arden Pryor (@PryorArden) reported

    @tjagency I've got a 1/2 hour multicam about a Romanian Fortune Teller in New Jersey who lives with her two adult gay sons after her husband leaves her for another woman. It's called MY TOO GAY SONS and is semi autobiographical. You can also check my sitcom Fix Her Up on Amazon Prime Video

  • jl_carroll Iron Merican (@jl_carroll) reported

    @JChurchRadio @Apple Looks like a problem with #Apple #iPadOS13 update. Even with In App Purchases allowed, it won't allow me to purchase and watch this video. When I check on an #Android or #Amazon #FireStick I can view and watch. #Apple fix this issue ASAP. This was in Beta for months!

  • QuestionMarc4 Marcus Moore (@QuestionMarc4) reported

    @labhandair I had the whole series on DVD but there was a double vision issue going on especially on disc one that was really ugly. So the blu rays are better than that, and are more compact and have more bonus content. But I thought it was Amazon Prime Video that had the best quality.

  • Jose_Balle Jose H. Ballesteros (@Jose_Balle) reported

    Hey @JayzTwoCents I just saw your headset video which was perfect because I was just looking for a new paid to get for my birthday tomorrow and to top it off it was @CORSAIR. Only problem is your amazon links to the headphones don't seem to be working, none of them at all.

  • OpalDreamsASMR Opal Dreams ASMR (@OpalDreamsASMR) reported

    I used a budget mic off of Amazon called Fifine. Sound was alright but the audio drifted a lot so I had to constantly fix when the audio wouldn’t match up to the video anymore 😕

Amazon Prime Instant Video Most Common Errors

List of the most commonly reported error codes and fixes:
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