Is Amazon Prime Video down?
Problems detected
Users are reporting problems related to: playback issues, buffering and sign in.
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 14: Problems at Amazon Prime Video
Amazon Prime Video is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Playback Issues (26%)
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Buffering (24%)
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Sign in (24%)
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Crashing (23%)
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Video Quality (4%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lyon |
Crashing | |
 Schertz |
Playback Issues | |
 Amsterdam |
Playback Issues | |
| San Antonio |
Buffering | |
 Bergamo |
Playback Issues | |
 Stockholm |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Anusha Cicchetti
(@anushacicchetti) reported
UPDATE: @PrimeVideo @amazon is the problem. Download the @PBS app directly and you can watch the content WITHOUT being charged by Amazon. I’ll be taking the 5.99 p/m, and directly donating that instead to PBS this year.
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Callum Jack Eugster
(@Cazereugster) reported
@PrimeVideo your comentary team on the @Everton @LCFC game is absolutely awful.
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All Things Nice
(@AllThingsNice00) reported
@PrimeVideo paying for Prime and sent about 15 feedback requests last jute as it won't allow me to watch the football on my phone? How do I fix this?
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ryan
(@ryanm18_) reported
@PrimeVideo FIX YOUR **** STREAMS. LAGS EVERY 2 SECONDS FFS.
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Adam J
(@Ken_DeMange) reported
@ndrwdvdgrrd @PrimeVideo Yet I can watch films on Amazon and Netflix in 4K with no issues, so there is that...
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Jamie Clarke
(@jamieclarke) reported
@tricia_morris @PrimeVideo @premierleague It’s the same on Sky Q. Maybe I just have high standards but I’m not used to seeing pixelated edges on a picture. I think higher quality TV will show up defects more.
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Lee Thompson
(@lthompsoncomedy) reported
@PrimeVideo on @SkySports is disappointing mind I've seen dodgy streams better quality than this. #SkyQ #AmazonPrime #football
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Stephen Barrow
(@stephenbarrow) reported
The camera quality of @PrimeVideo coverage of the premier league is similar to the graphics on fifa 95!!! Shocking
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TheGunner #EDUOUT #KREONKEOUT
(@GunnerTalker) reported
Amazon prime video sport awful quality on the streams worse than illegal sites @primevideosport @PrimeVideo
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Totti
(@MrHabiib) reported
@PrimeVideo My prime video thinks I’m travelling and most content is blocked.. not sure what is going on? Can you help please
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Elliot Cohen. We're doomed.
(@labenal1) reported
Is anyone else's @PrimeVideo coverage very jumpy? The frame rate is terrible! It's painful to watch (and not just because I'm watching Arsenal)!
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AC
(@alanclearer) reported
Video & audio being jumpy already. Here’s hoping that @PrimeVideo sort themselves out BEFORE the game this time, so they’re not scrambling to get it working with error codes that don’t lead anywhere 🤞🏼
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James Grant
(@JamesGr33281341) reported
@PrimeVideo @AmazonHelp Trying to watch the Arsenal Southampton match and I’m getting a horrible humming noise ?? Terrible service for football yet again last match I tried didn’t even work lol
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Gunter Nine
(@GunterNine) reported
@PrimeVideo @ExpanseOnPrime I NEED WORK TO BE OVER!!!
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Coach S 👊
(@withcoachs) reported
Seriously @PrimeVideo what on earth is this every game every goal show? Awful isn’t a good enough word these commentators are shocking
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Moo
(@jazzioooo) reported
Buffering is awful!!!#PrimeVideo
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James Holyoak
(@jimholyoakphoto) reported
@PrimeVideo what you playing at? The picture on tv is awful! Get the football back on @SkySports
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David Ross #VaccinesWork
(@RossFootball) reported
@labenal1 @PrimeVideo I'm not watching it right now. Alloa v Hibs instead. But I've never had a problem with Prime though I've seen loads of complaints. Maybe your net connection?
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Tyler75🏴
(@hughesr64) reported
@TSSLUFC @Ken_DeMange @PrimeVideo Good quality on a firestick
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Si
(@Si11184280) reported
Watching the football on Amazon prime . May as well listen to it on the radio . The picture is ******* awful . @PrimeVideo #fuckingshit
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magnus
(@jackspoemand) reported
@ChloeFarmerCFC @primevideosport @PrimeVideo help!
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Ray Bird
(@raybird1981) reported
@sturge198 @primevideosport @PrimeVideo Not good that you can't pause or rewind tho got in from work just in time to see Theo score. Then I heard Andy Townsend voice!
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Elliot Cohen. We're doomed.
(@labenal1) reported
@RossFootball @PrimeVideo I watch stuff on Prime all the time. Never had this issue, so I'm pretty sure it's not my bandwidth.
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ndrwgrrd
(@ndrwdvdgrrd) reported
@Ken_DeMange @PrimeVideo if you're talking picture quality, it's your shitty internet, not Amazon's fault
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James Perry
(@JPerryComposer) reported
@PrimeVideo What’s the point in showing football if the sound is way out of sync? You need to fix this.
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Daniel Gore
(@DanielGore1) reported
@Si11184280 @PrimeVideo Terrible for me too
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Christopher Bearfoot
(@ChrisBearfoot) reported
Is it just me or is the @PrimeVideo coverage of the @lufc game decidedly dodgy. With a 68.7 Mbps connection, it shouldn't buffer or switch to a less than HD picture.
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Jamie Clarke
(@jamieclarke) reported
God awful bitrate on the @PrimeVideo @premierleague Everton Leicester game. Like watching standard definition. 50mbps broadband streaming at about 2mbps. Same on 4K AppleTV and LG TV. Haven’t seen a picture so bad for years.
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Adam J
(@Ken_DeMange) reported
@TSSLUFC @PrimeVideo Not now, keeps straying to watercolour territory. No issues streaming films on Amazon or Netflix in 4K, more than a little suspicious that they’re employing it as an exercise to sell Fire Sticks.
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H.
(@HenryMcKelvie) reported
These games on @PrimeVideo are like watching a dodgy stream on hesgoals, quality is terrible