Is Amazon Prime Instant Video down?

Amazon Video is an Internet video on demand service that is developed, owned and operated by It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

 No problems detected at Amazon Prime Instant Video

Amazon Prime Instant Video problems in the last 24 hours

Amazon Prime Instant Video Outage Chart

At the moment, we haven't detected any problems at Amazon Prime Instant Video. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Buffering (29.60%)
  • Playback Issues (28.16%)
  • Sign in (22.74%)
  • Crashing (18.41%)
  • Video Quality (1.08%)

Amazon Prime Instant Video Outage Map

The most recent outage reports and issues originated from:

Amazon Prime Instant Video Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Instant Video Issues Reports

Latest outage, problems and issue reports in social media:
  • Valdas59443990 Valdas (@Valdas59443990) reported

    @TwitchPrime @NBA2K Hello twitch. I am really in need of your help. I have all amazon, amazon prime and prime video accounts and they all accept my card, but whrn i try to link it with twitch prime i get oh no error. Please help me to solve this problem

  • badthomist dad thomist 🌨 (@badthomist) reported

    @Pontevedrian @RealWallWilsh @shambolus i watched it on amazon video rental. decent quality. i also have the german import blu-ray, but would love a criterion

  • hillaryboucher Hillary Boucher (@hillaryboucher) reported

    Does anyone else have consistent issues with @AmazonVideo audio misaligning with the video.

  • CascadianGinger Kyle Jennings (@CascadianGinger) reported

    I am currently watching an awful B fantasy movie called Sorceress on Amazon Prime Video. If you’re interested in cheesy fight scenes with a Viking, a satyr, and a “barbarian” along with way too much gratuitous ****** this may be up your alley.

  • indigentdesign Jeannine Parisi (@indigentdesign) reported

    @SunsetLife22 @KatyTurNBC Watch "the brainwashing of my dad" on amazon video free on prime it has a cure for that problem but we all will need to administer it

  • DrRondreaMathis Capitalize the B in Black (@DrRondreaMathis) reported

    @ashleylatruly When I tell you, I was crushed! Crushed, I say. I tried to pull it, it didn’t stretch. I watched a video on YouTube that said to cut holes in it, didn’t help. So I cut all the wefts off, ordered an XL cap from Amazon, and will be starting over. Crushed, I say.

  • lainie727 Carolyn Martin (@lainie727) reported

    "[2.14] LIVE: I just interviewed with the Washington Post about Q"; YT video. Jordan Sather. Remember, taxpayer money help Jeff Bezos purchase WaPo, and Amazon. He received $600 million from the CIA/NSA to handle IT. IBM bid around $58 million and lost the bid. "Stratfor Files"

  • CharlieWaters Charlie (@CharlieWaters) reported

    I know that there are actual problems in the world but also Amazon Prime video showing me adverts for the shit top gear show is truly awful and I hate it

  • jasongorman jasongorman (@jasongorman) reported

    The quality control on Amazon Video leaves something to be desired. Watching a British revenge thriller called "Vendetta" starring Danny Dyer. He looks a lot like Jason Mamoa in this movie.

  • jam1eFN Twitch jam1eFN (@jam1eFN) reported

    @LilRevive well then netflix is with twitch, twitch is with amazon, amazon video rules over netflix and then idk netflix becomes terrible or i mean it could combine for something even better with exclusives for both but its joining their main competitor, whats the point

  • idahoax Sean (@idahoax) reported

    @Brian92610 @JustSomeDude899 Well it didn't show up when I searched last night. Maybe because I searched "4K" and Amazon has no problems lying about their video quality. I'll buy it again when I get home tonight.

  • idahoax Sean (@idahoax) reported

    @Brian92610 @JustSomeDude899 Amazon Prime. Looked like I was watching PBS in the 1980s but other than the ******** video quality it was great.

  • BigJohnnyArcher John Archer (@BigJohnnyArcher) reported

    @sonicblue83 Definitely black level and elevated macroblocking issues with Amazon Video at Black Level 50. Have to get down to 45 to get the blacks back. Which causes other issues. Some flashing with the Last Kingdom woman in pond shot too.

  • Daniel1R1Nye Daniel Nye (@Daniel1R1Nye) reported

    @TalkTalk Connectivity problems such as not being able to connect or use anything that requires a internet signal. For example when trying to stream Netflix or Amazon prime video would just come up with the buffering signal and when on the PlayStation there is either loads of lag or just

  • chlorineslut ʎlıɯǝ (@chlorineslut) reported

    help this is urgent what rom com do i watch tonight (one that’s on netflix or hulu or amazon video)

  • ZXHorace Horace (@ZXHorace) reported

    @PanaService_UK @panasonic @PanasonicUK I'm sorry but there is nothing you can do unless you can personally add things like Amazon Prime Video to my TV or make the apps that are there work properly. Or fix the ones that have just completely stopped working. I have given up all hope and am looking at new TV's anyway.

  • CrosstixLBG Devin Sloane (@CrosstixLBG) reported

    Video Game of the Day seems to be having some technical issues. We have a ticket in with Amazon now to get it resolved. I'm sorry for the inconvenience! We're doing everything possible to troubleshoot.

  • Muzammil4121990 Muzammil Choudhury (@Muzammil4121990) reported

    @amazon Despite telling amazon that their prime video has a serious bug they dont fix it. 'Search' when done from laptop never works in prime video website.

  • Al_Horner Al Horner (@Al_Horner) reported

    Hereditary just arrived on Amazon Prime Video FYI in case anyone fancies having the absolute worst valentine's date of all time

  • AvenSarah Aven (@AvenSarah) reported

    @rmavirumquecano It appears rental from Amazon isn't an option in Canada; the Prime Video catalogue here for streaming is pretty small, and (e.g.) doesn't have a single Fred Astaire movie in it. I suspect this is a licensing issue, in part at least. :-/

  • brent_kellogg BorderCollieGuy 🐾🦅🐶 (@brent_kellogg) reported

    @JSG_54 I am slowly making the switch. Getting all pet food/supplies from @Chewy Every time Amazon shoves that "problem occurred" error in my face bcuz of its shit video streaming system, I vow to buy less.

  • TiwazTyrsfist TiwazTyrsfist (@TiwazTyrsfist) reported

    @damnyouwillis Superbook is listed on Amazon Video under "Trending TV" and I can't help but think this is somehow your fault.

  • sagar_totani Sagar Totani (@sagar_totani) reported

    Hey @ASUSIndia I have just bought Zenfone max pro M2 and came to know that we cannot stream videos at Full HD on Amazon Prime Video even after having the DRM Widewine L1 support. Please address this issue as this feature is very important to me. A reply would be appreciated.

  • Dilettwat Chris (@Dilettwat) reported

    So, @amazon has nearly-ruined the lives of a few of my friends, as well as making the news repeatedly for their terrible employment practices, so we cancelled Prime a few months ago in protest. I'm sick of it. I want Prime Video and two-day shipping back. Be better, Amazon.

  • amansomishra aman so mishra (@amansomishra) reported

    Sir I have purchased a laptop for Amazon online I have received a total damage product I have shared video of open a product but your company is not return and replace the product and not a satisfied answer my order no is 402-0137159-2073947 plz help me I am a very poor sir

  • Ed_Travis Ed Travis (@Ed_Travis) reported from Austin, Texas

    While thrilled to have finally seen it, I caught it on Amazon Prime video and the video was jerky throughout and the subtitles were non-existent for many sequences featuring long dialog in other languages. Do not recommend watching on Amazon unless they fix the upload.

  • xo_TLM TLM💭⚖️ (@xo_TLM) reported

    Help, I need show/ movie recommendations. - Netflix, Hulu, Amazon Video, or Xfinity onDemand. Need insight. 🧐😎

  • V7BassFishing Matthew Schmidt (@V7BassFishing) reported

    @VIZIOsupport My SmartCast on my e70 is having issues and won’t play Vudu or Amazon Prime Video. Please help.

  • afabulousmess a fabulous valentine (@afabulousmess) reported

    @TheRogue_Elf I have an amazon wish list and I’m terrible at video games!!!

  • themediawitch_ Marissa Goldman 🌀 (@themediawitch_) reported

    Just heard there is other Fyre Fest docs made for Amazon Video, HBOgo and for my Gmail account... yes there was a fully largely budgeted film made for only people with my exact login (not sharing 😏)

  • naresh_marrapu naresh (@naresh_marrapu) reported

    My Amazon Prime video app not working my Samsung smart tv

  • JayFausch Jay Fausch (@JayFausch) reported

    @LGUS Yes - but LG Content Store says “No Content” when I try and reinstall Netflix. But Amazon Prime Video app now works and my Fire TV stick and Chromecast are both working fine so there are no internet connectivity issues. Router has been reset.

  • pradeepl Pradeep Loganathan (@pradeepl) reported

    @Airtel_Presence I have not subscribed to Amazon prime video but was charged for it. I called customer service. They refused to acknowledge the issue and kept on selling another plan.Please do not charge me for a service I did not ask for. 1/2

  • mistnee Arupa Pathare (@mistnee) reported

    @AmazonHelp MJ thank you for responding and letting me know, means a lot to get it from an Amazon handle. @TwitterSupport please help, apparently the black screen on my video is due to the iPhone X resolution

  • Wuzzat12 eidan (@Wuzzat12) reported

    12. I watched hostel (2005) because I mistook it for vacancy (2007) and that might be the worst movie mistake I made last year. Amazon prime video really needs to beef up their horror shit

  • Shatter242 Shatter (@Shatter242) reported

    Have ipad. Have amazon video in my cloud. Try to reinstall on marcus ipad. After login apple wannts updated billing info. CC is maxed. Wont go through. Download denied. Put $7 on card. Declined. No amazon video for the boy. **** you Apple. @AppleSupport

  • amtvmedia Christopher Greene (@amtvmedia) reported

    Of course Amazon is buying WiFi company @geteero ... This is the full-integration I talked about in today's video. Obviously, this will help with their rollout of 5G to build the surveillance state. Big data is the new Oil!

  • Grimmy_Coyote C. Latranscendental (@Grimmy_Coyote) reported

    I discovered that Amazon video has a channel that is all documentaries and I can't help myself, I subscribed to it. Im so sorry.

  • YouViewSupport YouView (@YouViewSupport) reported

    @masato_jones The Amazon Prime Video player is available on all BT boxes apart from their oldest model (T1000) as adding the player would unfortunately cause performance issues to the box. If you're still with BT as a service provider, they may be able to upgrade the box for you :)

  • The_Doogle Doug Curley (@The_Doogle) reported

    @ladyriven @AmazonHelp Same problem for me on the built in Amazon prime video app on my Vizio. There is no option to turn off auto play in settings and it gives you a ridiculously short 4 seconds to scramble for the remote before playing the next episode. Even on shows that have video during credits!

  • YousXP Yous 🅨 (@YousXP) reported

    DIGITAL REAL ESTATE PROPERTIES 🏡 Voice act ONCE in a amazon novel = years of royalties Record a YT video. Provide value, solve a problem, plug at end = years of Adsense and product sale revenue Imagine building a portfolio of ONE property per day

  • ChristineinNm ChristineinNM (@ChristineinNm) reported

    If you're asking what channel something is on. You need to catch the help up. Nobody does that anymore. #neflix #amazonvideo #hulu

  • wubomei Imaginary woman (@wubomei) reported

    @AnaMardoll @AmazonVideo Aw dang. Fix it, Amazon!

  • KMJeezy 👑 🥂Genghis Kellz (@KMJeezy) reported

    Having to login to Amazon video every single time is annoying

  • justbryan6 bryan crawford (@justbryan6) reported

    @lucasdirt It’s past 7:00 EST and nothing has changed. There is no option to watch live on Amazon Fire and on laptop I get a no video error

  • TaiKamiya101 Tai Kamiya (@TaiKamiya101) reported

    So Disney has finally released Honey, I Shrunk the Kids TV series to iTunes and Amazon but the video quality looks soo bad. $14.99 per season ah. I may end up buying them as I can't see it getting any sort of DVD release anytime soon!

  • benwithjamin Benjamin Williams (@benwithjamin) reported

    Swiping through Netflix and Amazon feels like looking through ‘the video van’ circa 1985.. loads of poorly made shit with a sprinkling of quality, occasionally.

  • sverebom sverebom (@sverebom) reported

    @hfiguiere @TheExpanseLives @AmazonHelp TheExpanseLives are just a group of fans who help to create community content and promote the show. They are not linked with Amazon or Prime Video and are not responsible for any platform issues, nor are they in a position to solve them (but they try to help if they can).

  • RamoneCat Mike from KayDub (@RamoneCat) reported from Kitchener, Ontario

    @oskeeeddie Just bought one. Use it for streaming Netflix, Amazon Prime video, and CTV. Great quality picture and sound. Still trying to figure out how to get more services on it.

  • charmed2lisa Lisa Ann (@charmed2lisa) reported from Las Vegas, Nevada

    @AmazonHelp Thank you 4 fast reply charges are removed I have amazon prime I know amazon prime video comes with it, no problem to remove it was just odd that they showed up on two different cards and also like I said random friends at them on their cards as well thought it might be a glitch.

  • hassanahmed120 Hassan Ahmed (@hassanahmed120) reported

    Browsed around online for a movie to watch and we chose Hereditary since it was on Amazon Prime Video. What a terrible movie. It made no sense at all. Don’t waste your time.

  • Ramu87364272 Ramu (@Ramu87364272) reported

    @mrtechsingh hi sir thank u so much for ur help and support on MI, as per instructions I had installed AIRPLAY app on MI and when I do iPhone mirroring Amazon prime video is not playing at all . It says Video cannot be played on AIRPLAY App. I am using same wifi, pls help me

  • wgbeattie Big G (@wgbeattie) reported

    @AmazonHelp hi guys, any issues with amazon prime video in UK, bought movie, but constantly appears insufficient bandwidth, but sitting at 215meg.

  • Venular10 Venular (@Venular10) reported

    @XboxSupport I am having buffering issues on my Xbox one with Amazon video, it's buffering every 2 mins i have to close the app and then open it again for it work work

  • FuzzyZane Zane Zane the Pain (@FuzzyZane) reported

    @blindcoyoteart Twitch, for four reasons: 1. It just _works_ (and so very well on mobile devices - iOS iPad and iPhone) 2. Amazon Prime members get a Twitch Premium Account 3. One central/consolidated place to keep track of live streamers 4. Higher quality video than Twitter/Facebook.

  • FirstGLG20 Mark (@FirstGLG20) reported

    @JeffBezos @amazon So I am two weeks into trying to get Amazon to own up and fix the destruction to my property that your delivery truck and recovery vehicle caused. I am happy to provide video evidence of the hour long ordeal, Mr. Bezos. #amazon #fail #CustomerExperience

  • UnicornDork esmés octopus costume (@UnicornDork) reported

    My microphone currently is a rode shotgun mic, I got it for 30 quid on amazon and its unbelievably easy to use. It also can be attached to my phone to use too.... It's just horrendously annoying to watch a video where the image is great but the sound quality is piss poor

  • YvesGuez yves guez (@YvesGuez) reported

    @RichardDawkins Many people find continuity issues in movies. Amazon's Prime Video platform offers trivia about the content you're watching. The trivia button appears when the viewer's mouse pointer moves (on the web app); it is triggered in different ways on touchscreen and media player devices

  • PearlzJam Pearl Girl (@PearlzJam) reported

    @AmazonHelp I would never complain about even a FEW films not being available. There has been a sudden & serious problem with Amazon Prime Video that has happened with your licensing. There are countless films suddenly unavailable. And it’s enough to wonder if it’s going to get worse.

  • phil4change Phil🥗 (@phil4change) reported

    @AshGhebranious @anniepinkstorm @Kynes3 the market has spoken Ash, back in 2007 we didn't have the fantastic video compression algorithms that make Netflix, Hulu, HBO, Amazon, Sling, Fubo, FetchTV, Direct TV, youtube premium, Stan, Foxtel Now. I stream 720p every day on my $40 12M connection no problems

Amazon Prime Instant Video Most Common Errors

List of the most commonly reported error codes and fixes:
  • 1007
  • 1022
  • 1055
  • 1060
  • 1066
  • 13
  • 2016
  • 2021
  • 2023
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  • 2039
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  • 5005
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  • 5229
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  • 5505
  • 5701
  • 7003
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  • 7135
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  • 7230
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  • 7301
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  • 8020
  • 814
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  • 9003
  • 9068
  • 9353
  • 99
  • mp1023