Is Amazon Prime Instant Video down?

Amazon Video is an Internet video on demand service that is developed, owned and operated by It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

 No problems detected at Amazon Prime Instant Video

Amazon Prime Instant Video problems in the last 24 hours

Amazon Prime Instant Video Outage Chart

At the moment, we haven't detected any problems at Amazon Prime Instant Video. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Buffering 42.09% Buffering
  • Playback Issues 22.38% Playback Issues
  • Sign in 17.86% Sign in
  • Crashing 14.58% Crashing
  • Video Quality 3.08% Video Quality

Amazon Prime Instant Video Outage Map

The most recent outage reports and issues originated from:
Buenos Aires Playback Issues
Berlin Buffering
Hayes Video Quality
Tillsonburg Playback Issues
Santa María Chimalhuacán Buffering
Bristol Buffering

Amazon Prime Instant Video Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Instant Video Issues Reports

Latest outage, problems and issue reports in social media:
  • SamShailer Samantha Shailer (@SamShailer) reported

    @Mollielambert21 I know and people wonder why I get so angry at the situation. My family have chipped together to get her an amazon tablet so they can video call her and she can speak to Alexa when she wants to call them. Hoping this can help keep her brain active so this confusion can subside.

  • RickFeathersto4 Rick Featherston (@RickFeathersto4) reported

    @PrimeVideo Minor problem report. When watching video via Chrome full screen, the mouse cursor fails to disappear with on-screen video info. Can't figure out where to report to this problem on Amazon's website. Thanks for your time.

  • ninjagoaty stef-isolation (@ninjagoaty) reported

    Amazon prime video's search function may be the absolute worst I've come across

  • lawheroez Nir Golan (@lawheroez) reported

    @HBurness @Paul_EUandCOMP @BrianInkster @CEO_TBD @bhamiltonbruce @totumtalks @BenCrouchUK @ed_potton @cguimond11 @merlieldc @edagoodman @reeamos @Top3Legal @GarethStephen18 @TheLawyermag @janvi25 @EmmaMcBower @NBJNiloo @sumolaw @Anna_P__ @alexgsmith @RupertWhite @chankubator @alexander_low @lexiecarpenter @therealmrbenn My friends, unfortunately neither Netflix nor Amazon prime video have it here. Localization sucks. This is where tech sucks and boring old fashio stuff like DVD’s would have solved the problem. Enjoy!

  • DropOutNails NailACollegeDropOut 💅🏾❤️✈️ (@DropOutNails) reported

    @Krissy90220 The best worst movie on Amazon Prime Video.

  • taylorrr512 taylor (@taylorrr512) reported from Barnegat Estates, New Jersey

    I told my mom that she couldn’t use my amazon prime video AS A JOKE last night and she won’t stop being passive aggressive now :)))) help me :))))

  • Hemanth83435167 Hemanth Kumar (@Hemanth83435167) reported

    @PrimeVideoIN Hello amazon you people said that the video quality will be reduced to 480p on cellular networks but why did you reduce the video quality on broadband networks please answer me

  • AVL8ton Leighton (@AVL8ton) reported

    Currently through the same LG TV (purchased brand new Summer 2019) I can successfully watch Netflix, Apple TV+, Amazon Prime Video, Freeview and even Disney+. The only one not working is shambolic @BritBoxHelpUK

  • OfficialHrushi Hrushi (@OfficialHrushi) reported

    Hey, i am using Amazon prime video on my Poco f1 device. I was trying to screen cast but it didn't happen, video played on my mobile and not on my tv!! 1-2 month back it was working perfectly fine. I asked help from mobile company they said problem is with app. Help @AmazonHelp

  • jonathanivan @jonathanivan (@jonathanivan) reported

    does anyone have an amazon prime video account. help a boy out

  • makeupmamadom ♡ @nailzbydom | (@makeupmamadom) reported

    @krishalixious At first I was watching it on Daily Motion but the quality sucked so I bought a season on Amazon Prime Video!

  • MahnazAziz Mahnaz Aziz (@MahnazAziz) reported

    @AmazonHelp I'm unable to stream any video on prime Video since the past 3 days. I keep getting error code 7031. I have posted this concern on your amazon forum and it seems that multiple people have the same issue.

  • kuldeep341990 kuldeep choudhary (@kuldeep341990) reported

    @airtelindia #AirtelThanks I'm unable to activate Amazon prime video by Airtel thanks app..I have done recharge of 349 today. Please help

  • Lin75049812 Lin (@Lin75049812) reported

    @SKP80918488 Zoom is developed by a Chinese company. It has serious security problem as reported. Thousands of video records were found on amazon clouds.

  • RobT44902453 Rob T (@RobT44902453) reported

    @2gay2lift I remember a Quinton reviews video where he was sponsored by a company who created virtual cards for specific things. Like a different card for Netflix and a different card for Amazon etc. I can't remember what it was called though but it might solve the US card issue

  • JainJain3112 Dipesh jain (@JainJain3112) reported

    getting irritated.... Further to make you aware with the same internet I am watching Netflix and Prime amazon with not a single problem of sound or video quality.... So Zee5 please fix your app otherwise instead of earning money you would start loosing customer.

  • Desaaa_ (@Desaaa_) reported

    Amazon prime video actually has quality stuff to watch

  • brielarszon ًmika in twt jail again 826 (@brielarszon) reported

    tweets like these remind me why amazon prime video is the worst streaming service

  • TyTheRobot Magical Space Negro (@TyTheRobot) reported

    Amazon Prime Video’s queer cinema selection is still blowing my mind. Not the quality, but the quantity. They have some real duds on here.

  • smugry Punished Smugly (@smugry) reported

    This has been going on for 6+ hours (I'm not sure when it started but It was happening when i woke up) This is absolute bullshit, blocking video streaming services, YouTube, Amazon and Netflix are all not working, the Netflix site won't even load up without the vpn

  • ianlandsman IAN LANDSMAN (@ianlandsman) reported

    “The problem is not exclusive to Zoom video or Amazon storage.” Oh you don’t say!!!

  • jenskizzle autumn (@jenskizzle) reported

    A) amazon video has the worst app AND the most underwhelming selection of content B) why did they take Superbad off Netflix

  • TheMechaniccg Mechaniccg (@TheMechaniccg) reported

    Ah **** nearly forgot about day 11 Day 11 of lockdown - Mr amazon guy finally brought my headset.... Can finally get back to recording videos.... Also... The mic on the headset sounds amazing... So I'm looking forward to seeing the improvement in video quality now...

  • gwenndoe Doe (@gwenndoe) reported

    And he has no problem watching my amazon prime video and hbo so I’m confused 😂 #day2629226ofquarantine plz send help

  • NourishMama Amethyst Moon (@NourishMama) reported

    @robertoblake Thank you so much Roberto! I have never thought to check Amazon - I am so hesitant to buy used in case something is broken (and more specifically something that won’t be apparent to me since I am not familiar with it) but want to step up my video quality.

  • JoanWebLovesUSA TrumperAllTheWay (@JoanWebLovesUSA) reported

    @aDeo_creata_est @YouTube I can't find the book called 'Darnkess' which is mentioned in the video. I searched Amazon and then the rest of the internet. Any help to find it would be appreciated.

  • JaiMarKies_ Jai’ & Kies🕊😇 (@JaiMarKies_) reported

    Why my amazon video not working

  • J_Brighton JB (@J_Brighton) reported

    @flipy490 @mrsmasshole1 @FrostyASquared @nowthisnews Agreed, sounds safer there. My only problem with the video is the second to last thing he said. I want Amazon to step up and make sure it is safe so no one loses a job if they want it. Saying “shut it down” doesn’t have to be the answer.

  • danieljohnsalt Dan Salt 🦊🏏👘 (@danieljohnsalt) reported

    Amazon video is embarrassingly bad - I mean toe curlingly awful Come on guys have some professional self respect

  • maggie_misfit maggie (@maggie_misfit) reported

    @AppleSupport Yes.. when watching video on iPad n loading a page on iPhone simultaneously. First I thought it may be WiFi issue.. but it happened only when I’m using safari on iPhone. No issue for other apps. Nothing much problem for me as I hardly use the amazon app. But you can check out.

  • wordmixrr rebecca mix (@wordmixrr) reported

    @kara_huffman ahaha I bought the entire show on amazon video years ago so I gave her my login

  • narensny e_naren (@narensny) reported

    @POCOSupport @IndiaPOCO Amazon prime video is not casting, plays audio but not video... using poco another device is redmi note 5 pro it casting works perfectly...what is problem with my poco X2 phone... please reply. 7:25 PM

  • psuweatherman Matt M (@psuweatherman) reported

    @AmazonHelp FireStick users, need some help casting to my 4K FireStick. In an effort to save mobile hotspot data I'm casting my Netflix/Amazon Prime to a regular FireStick with no problem. However, when I cast to my 4K FireStick the audio casts, but the video is black/blank.

  • ankurclimbs Ankur Jain (@ankurclimbs) reported

    @hotstar_helps My Samsung Smart LED TV "UA65JU6400" does not have Hotstar app. It has Netflix and Amazon Prime and Youtube. So, i tried mirroring hotstar from my smartphone 'Redmi Note 4' to TV. The audio is fine but TV screen goes black as soon as i playback the video. Help!

  • RyneaKaryn Karyn ⭐⭐ (@RyneaKaryn) reported

    Lrt i still dont understand why some of my amazon stuff shipped that was absolutely not essential (video games/accessories) and other people have issues with actual essentials being denied.

  • betelgbgbgeuse Betelgeuse (@betelgbgbgeuse) reported

    @Apple my F’n #MacBookAir wouldn’t set up mail or play videos like amazon prime video it said needs plug in... I tried to find info on the web how to fix plug in issue but nothing worked. I tried to reset to factory settings and erased the whole operating system!what a NIGHTMARE

  • jocylmav Jocyl Mavouanga💻🛒🚚🛵🏠 (@jocylmav) reported

    @TheAnujRadia I am looking for the Eng sub version of #Jabwemet please, it is not avaible on Amazon video, not on Netflix, based on my location,France, so I have to cancel both platforms. HELP!!!

  • Praveenmohan6 Praveenmohan (@Praveenmohan6) reported

    @DisneyPlusHS the hotstar app video quality is not as good as Amazon prime inspite of high speed internet. But if u could launch in ps4 it might enhance. Try to improve video quality it's the only con.

  • andrediv6161 Andre de Villiers (@andrediv6161) reported

    @DStvCare No error we cant stream anything on catch up, NOT ONE PROGRAM on catch up streams. Its not bandwidth as netflix and Amazon Prime video work perfectly.

  • KuroKitteh Pat G. #Resist🌊 #StayHomeSaveLives 🌊#VetsResist (@KuroKitteh) reported

    Comedy to help👇👇👇 "The New One,” Netflix (2019) “Thank God For Jokes,” Netflix (2017) Don’t Think Twice, Netflix (2016) Sleepwalk With Me, Amazon Prime Video (2012) “Sleepwalk with Me Live,” Spotify (2011) “What I Should Have Said Was Nothing,” Netflix (2008)

  • CelibacyIsDead Brent (@CelibacyIsDead) reported

    Twitter ******* up, locked out of my own damn Netflix, my amazon prime video keep saying HDCP error, and aint shit entertaining on youtube!!! I miss outside :(

  • zippy1981 Justin Dearing (@zippy1981) reported

    Hollywood could probably distribute these movies in a pay period view fashion through Amazon video to keep their "box office revenue" problem is the way the contracts are all written. That would be a lot of red tape to cut through.

  • the_pseudoverse "Red" M. McCloud 🏳️‍🌈 (@the_pseudoverse) reported

    lrt people don’t realize that Amazon Prime video is basically Steam for videos with no quality ctrl People have reposted YouTube videos on there I’ve watched Forgotten Weapons on it bc it was reposted there (with permission of course) It’s the Wild West or streaming services

  • Romanisonfire Swanky Kang (@Romanisonfire) reported

    Amazon Prime Video has to be the absolute WORST streaming service there is.

  • bigkatsanctuary katurday jones (@bigkatsanctuary) reported

    gonna learn to use kosmi who wants to watch the terrible movies i own on Amazon video

  • ReadOrDarryl #BlancForSmash (from PlatinumDarryl) (@ReadOrDarryl) reported

    @AshtinLarold It's on Amazon Prime Video Also available on Comedy Central's website, but it seems like you have to sign in with your internet service provider

  • IamStan Ant Stanley (@IamStan) reported

    @JoeBaguley @PaulDJohnston Strangely enough, the only other platform I find that has similar levels of video and audio quality is Amazon Chime... which unfortunately has a very Amazon UX :-/ ... but good video and audio

  • trbratt g mya (@trbratt) reported

    yes my stepdad finally gave me the amazon prime video login😭!!! im hypeee

  • satin_ams 𝖊𝖒𝖔 $𝖍𝖆𝖜𝖙𝔂🥀 (@satin_ams) reported from Houston, Texas

    can someone help me find the tweet or video of that man talking abt amazon claiming ****** is an essential item bc i literally die everytime

  • Dope_Danny Danny Smith (@Dope_Danny) reported

    In the strangest of first world problems, particularly in a global pandemic i suppose, theres a recent horror movie i've wanted to watch and i've had to buy/rent it digitally on amazon prime video because it doesnt appear to exist anywhere else. Wierd.

  • dankstrom Rodeo from Rock of Love (@dankstrom) reported


  • borahktsk Krishna Borah (@borahktsk) reported

    @mrtechsingh Amazon video not working after android pie update "something went wrong" please help

  • Monilyn89 Moni Lyn (@Monilyn89) reported

    @Lok52 @Dean_Devlin Having issues trying to access the show on amazon. The title on one screen is listed as almos paradise and when you select the video you receive a 5004 error message..@Dean_Devlin #AlmostParadise #amazon

  • MsEveonne yvônnę (@MsEveonne) reported

    @Adetayo___ Starting to rethink because of paranoia plus my mum watching a video of an amazon employee licking a delivery package doesn’t help😥

  • NicoleRScarano Nicole Scarano (@NicoleRScarano) reported

    @DanielleNovotny My problem is I’m a video editor & a large part of what I do is content for streaming (netflix, amazon, so on) There is a massive push for content, plus the connection as I remote into my editing bay at the office from home is slow so I am swamped. I’ve worked the past 3 weekends

  • vickenkakilian vickenkakilian (@vickenkakilian) reported

    I was looking at these on Amazon before I even watched the video. Emily help me win!

  • SnookeTho Crystal ┗ᕪ𝖆ղ (@SnookeTho) reported

    Amazon prime video is the absolute worst

  • ranasjsu Dark Knight (@ranasjsu) reported

    @9to5mac @bzamayo Amazon prime video is the worst app for consuming media.

  • gullipallisure1 gullipalli suresh (@gullipallisure1) reported

    @manukumarjain hi sir my name is Suresh my mi tv 4a not support Amazon prime video and Amazon fire stick with new update android. I will Complan your customers servicing center but not respond I put mail but not respond 😒 plz plz 🙏 help I suffer in 6 months

  • ShalemVajrapu stylish shalem raj (@ShalemVajrapu) reported

    @IndiaPOCO why amazon prime video is not casting on tv by poco f1 all things are showing on screen but when I tried to open prime video it is showing the app interface but when I started playing any video in prime is showing black screen on video plz solve this problem

Amazon Prime Instant Video Most Common Errors

List of the most commonly reported error codes and fixes:
  • 1007
  • 1022
  • 1055
  • 1060
  • 1066
  • 13
  • 2016
  • 2021
  • 2023
  • 2026
  • 2027
  • 2028
  • 2029
  • 2039
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  • 2043
  • 2044
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  • 2048
  • 5005
  • 5014
  • 5016
  • 5016
  • 5016
  • 5229
  • 5266
  • 5505
  • 5701
  • 7003
  • 7005
  • 7017
  • 7031
  • 7035
  • 7065
  • 7135
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  • 7202
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  • 7207
  • 7230
  • 7235
  • 7250
  • 7251
  • 7301
  • 7303
  • 7305
  • 7306
  • 8020
  • 814
  • 900
  • 9003
  • 9068
  • 9353
  • 99
  • mp1023