Amazon Prime Video status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

• Playback Issues (32%)
• Buffering (28%)
• Crashing (22%)
• Sign in (15%)
• Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Strasbourg	Playback Issues	10 minutes ago
Ashburn	Buffering	2 hours ago
Melbourne	Buffering	3 hours ago
Utsunomiya	Playback Issues	3 hours ago
Sydney	Sign in	4 hours ago
Chicago	Buffering	4 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝐃𝐢𝐦𝐚 🇱🇧 (@dimadw23) reported 55 seconds ago

  @Siomara_Bohle @PrimeVideo Seek help

• 
  irie_ (@irie_inc) reported 1 minute ago

  @PrimeVideo Multi billion company and doesn’t have a ******* quality control department. Fix the damn color option.

• 
  Bob (@ajfassociates) reported 4 minutes ago

  @PrimeVideo NO IT DOESN'T! HE'S A TOTAL TRASHY GARBAGE ACTOR. THE ABSOLUTE WORST!

• 
  "B" (@brianwert13) reported 6 minutes ago

  Thank you @NASCAR and @PrimeVideo for televising a race on a Sunday night at 7pm. Not only will I not watch the end of the race because I work and get up early, but now that it’s raining I probably won’t be able to watch even half the race. Another great decision! #NASCAR

• 
  DestinyCaptain - Human of Earth (@DestinyCaptain) reported 8 minutes ago

  @ThatChrisGore @The_Epic_Mike Wish I could have watched it in Black and White. But @PrimeVideo botched it in the App. Some users can see it either way. Others can’t. The default IS NOT the Black and White version as it should be. The default version is color. Some are able to work around it. I wasn’t.

• 
  Nerd Cookies (@nerd_cookies) reported 9 minutes ago

  @disparutoo @AmazonMGMStudio @PrimeVideo It's absurd that they're not aware of what that would do to fan sentiment. It's a wildly aggressive move and totally unforced error. They could make up any other excuse but they clearly want fans to know that we don't matter to them.

• 
  Zukünftige Nachrichten (@ZukNach) reported 10 minutes ago

  @AceRumble @PrimeVideo Initially had the same problem with my FireTV. Figured out I had to disable HDR in the Prime Video app settings. Now when I play an episode, it prompts whether I want B&W or Color.

• 
  Panic! at the Sedition™ (@jteamjason) reported 12 minutes ago

  @AmazonMGMStudio @PrimeVideo Stargate fans are unconventionally passionate about this franchise. They’ve been waiting for a show like this for a decade and a half and it’s a hugely unforced error to blow them off like this. Reconsider this ASAP.

• 
  KiteSmiter (@KiteSmiter) reported 13 minutes ago

  @PrimeVideo whatever update happened with the app with the live TV tab, it’s impossible to scroll past it to the other apps like Apple , paramount, just gets stuck on live tv and you must quit the app and search the show you want instead. Just FYI but pls fix thanks

• 
  Sjwillie (@stephgullett) reported 13 minutes ago

  @martinamcbride @ACMawards @PrimeVideo You have no problem playing for Obama but are canceling on America’s 250! Why? Are you truly trying to claiming bipartisanship? We all know that is crap now!What a letdown you turned out to be! Deleted all your songs today!

• 
  Lloyd588 (@LePaul232301) reported 16 minutes ago

  @PrimeVideo Can you have any more ****** commercials when a crash happens?

• 
  Demonium. (@bookishengineer) reported 16 minutes ago

  @JackRyanPV @PrimeVideo Worst movie, waste of money

• 
  Gadred (@Gad_red) reported 17 minutes ago

  @AmazonHelp as other users are reporting primevideo is not working

• 
  MZY (@MichalLepsik) reported 17 minutes ago

  @AmazonMGMStudio @PrimeVideo You have disappointed us. Fix it!

• 
  Rick schwartz (@RichardSchwartz) reported 17 minutes ago

  @truckindumbass @PrimeVideo Yea he was ready to get in car but rain ended it early. Personally I never thought him getting a waiver should of been a problem considering they gave Kenseth one in 2020 for missing 4 races that he never intended to race. Not to mention I went to indy to see him glad he stayed

• 
  Astarael (@Goremagonz) reported 21 minutes ago

  @BaronDestructo This genuinely sucks to hear. The only reason I still kept Prime was for Stargate. Years of work, fan investment, and finally hope for the franchise again… just to cancel it. Prime canceled on my end. Stargate deserved better. @PrimeVideo @ajassy ****** up

• 
  Brandon (@WILDMANBS) reported 26 minutes ago

  This @NASCAR on @PrimeVideo is just terrible! Very pixelated, skipping, looks nothing like 4k, and a constant blur! Looks like its in 780p at best! Do Better!

• 
  AAE (@AAC0519) reported 27 minutes ago

  I just spent an hour navigating @amazon @PrimeVideo trying to resolve a basic problem: I cannot access a video for which I paid (order and invoice shown in my purchases). Even @Grok could not help, as every link was to an AI dead end. Good grief, Amazon. Do better. Don't bury me inside an AI maze, none of which is relevant.

• 
  #KeepStephWhite (for now) (@WNBA_Analyst) reported 32 minutes ago

  @WNBA @PrimeVideo Caitlin needs to work on her range. Some more practice at half court jump shots would be helpful.

• 
  Swain (@MambaSwain) reported 34 minutes ago

  @Sony Prime is lying they’re not allowing the color version to work only the black and white episodes are working Just forcing it that’s lame it’s 2026 black and white films ain’t it! @PrimeVideo

• 
  ‎☾ (@fourmclren) reported 37 minutes ago

  i wanna know the s2 one like what are janeford gonna be doing and are they gonna put “jane’s revenge” ugh it’d EAT @PrimeVideo get to work

• 
  Whirlwind8 (@Whirlwindguy) reported 42 minutes ago

  @Stargayte @AmazonMGMStudio @PrimeVideo Might have dodged a bullet. Shows nowadays are terrible.

• 
  Jilted Valkyrie (@JiltedValkyrie) reported 45 minutes ago

  @JulianaConz @PrimeVideo I think we all just want quality television that doesn't lecture us and treats us as intelligent people. Hard to come by these days.

• 
  Matt 🇦🇺🏳️‍🌈 (@SonOfAWookiee) reported 47 minutes ago

  @BaronDestructo I wonder if starting a petition to @PrimeVideo would help.

• 
  I can not be named (@TotesNotLurking) reported 47 minutes ago

  @PrimeVideo It's a shame that some of us can't watch the show in black and white because you failed to put up a separate link to view the show in black and white. When I reached out to tech support, they blamed Roku. This is weak. It is entirely within your power to fix this, fix it.

• 
  deanalliecat66 (@starrygalx1s) reported 52 minutes ago

  @tryquinn got their baby's back from @PrimeVideo post just from an hour ago. Help 😭😭

• 
  Hlubikazi❤ 🇵🇸🇿🇦 (@BuhleNdabambi1) reported 53 minutes ago

  @dieMaehms @PrimeVideo @AmazonMGMStudio And you know what?? We shall keep doing the Lord's work.. Remember what happened to Lucifer(the series) when it got cancelled at Fox? We are definitely not losing hope.. #SaveWOT 😭

• 
  Scorpio ♂🦂 (@Scorpio1x) reported 56 minutes ago

  @PrimeVideo Amazing #SpiderNoir should either have Season2 or added to #SecretWars as farewell. Huge difference when Sony has limited involvement on a production. Sony should really think of selling Spider-Man rights & get another IP they could actually help. Imagine if this had more freedom

• 
  TheSaturnV (@saturn91984) reported 57 minutes ago

  @orangebastard_ @GarrettSmithley @PrimeVideo The worst was when we had to endure both Jr Dale and screechy Jeff Burton at the same time.

• 
  Back2Dust (@PSU_Lion_commit) reported 59 minutes ago

  how am I just now realizing that @PrimeVideo has content that absolutely laps Netflix in terms of quality?