Is Amazon Prime Video down?
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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Buffering (29%)
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Playback Issues (26%)
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Sign in (21%)
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Crashing (20%)
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Video Quality (4%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Seattle |
Sign in | |
| Los Angeles |
Sign in | |
| San Tan Valley |
Buffering | |
| Dallas |
Crashing | |
| Trinity |
Buffering | |
 Sigmaringen |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Josh W Owens
(@Josh_W_Owens) reported
@KevinFowlerJr @Kenny_Wallace @PrimeVideo Well some providers don’t carry tnt…so…yeah they will. Why can’t they keep it on the same networks? I can’t even watch Xfinity races without streaming it from a site somewhere. CW app has no broadcast. It’s turning the same with all major sports not a NASCAR issue entirely.
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Dan2.0
(@Dan20207340) reported
@PBaird8127 @PrimeVideo @kayosports Yeah I’m not far off doing the same. We have Starlink so the buffering isn’t a big problem but the image quality is *********.
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Lewdog
(@Heyagarn) reported
@PrimeVideo Trying to watch the World Test Championship in Australia, rubbish quality (won’t buffer to HQ), now website won’t load! You take the cricket away from terrestrial subscription like Foxtel for a lesser service!
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Dickinson Bōlz
(@ohgoodcitizen) reported
I canceled @PrimeVideo. Been awful ever since they hired independent contractors to deliver ****. Go back to good employees like USPS or replace them with bots.
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NnnNnn
(@WhatsUpChocNut) reported
@netflix fix what @PrimeVideo broke with the WHEEL OF TIME. Please, we need a Season 4.
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Humberto A. Reaza Jr.
(@edmonddantes2) reported
@BrettForce1 @PrimeVideo You could have a 10,000 dll 4k tv and that would not help. Amazon Prime sends the signal with HDR on with no option how to turn it off.
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Habibullah Khan
(@Huk06) reported
@Uniquelovestv @AmanAna33708913 @PrimeVideo The general consensus is it’s a terrible show and it’s funny you ignored the other screen shots.
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Amazon Help
(@AmazonHelp) reported
@srikanthdo @amazon @PrimeVideo As mentioned, please help us with the exact information shared by our Account Specialist team? -Praveen
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the year of luigi 10th anniversary
(@lunchablescrack) reported
There’a a glitch on Amazon Prime where subtitles don’t turn on if a character speaks another language. The subtitles didn’t come on automatically in the second episode of Citadel. Have to turn them back off when the characters speak English again. @PrimeVideo @AmazonStudios
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Mat Wright - MASK, BOOST AND KEEP ON MASKING
(@matpVI) reported
Hey @PrimeVideo - trying to watch #CitadelOnPrime - the sound modulation is so awful it's unwatchable - can't understand a single word, and you do the same **** of making action scenes making us have to play with volume No, just no - do better
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Arjun krishna
(@arjunkris11) reported
What's wrong with my prime video?? I'm not able to stream in HD in my Nothing phone 1. Settings and everything is the best quality @PrimeVideoIN @PrimeVideo
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Aidan Goatley
(@MrAidanGoatley) reported
The 1980 film ‘The Island staring Michael Caine on now on @PrimeVideo I shall be tweeting about it as it’s regarded as awful but it’s written by the author of Jaws. How bad can it be?
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Carbon Copy Man
(@C6CopyMan) reported
Worst streaming app is @PrimeVideo. Meanwhile Netflix, Tubi, HBOmax, Google Videos, can all keep a solid HD (or higher) stream on a fiber network. Not Amazon Video. Drops out of HD way too much, every device. Embarrassing.
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vgt trf
(@vgt48030) reported
@PrimeVideo There are Turkish subtitles in the first 4 seasons and the 6thseason of "This is us", but there are no Turkish subtitles in the 5thseason.The customer service could not give a clear answer regarding the solution of the problem. We expect the issue toberesolved quickly
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Sup Everybody 🖨 📰 🪄
(@SupEverybodyy) reported
@DavidJamesOne @PrimeVideo @YouTube Microsoft DRM likely the issue
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Natalie
(@NatalieFinniss) reported
@PrimeVideo hi, i need to cancel Amazon prime for my elderly aunt who has gone into a care home, but I have no way of knowing her log in details, is there anyone that can help me with this please?
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Gaurav Savla
(@gns1403) reported
@PrimeVideo is officially the worst performing video streaming app ever! The app crashes ever 5 mins after a long pause on the video. Out of memory exceptions are extremely frequent too. How can such a product even be in the market? That too an @amazon product ?
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Gareth Jones
(@GarethJonesTV) reported
@Darkwaxer @PrimeVideo Then my work here is done. #How2
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eve
(@cinnamongwrl) reported
@WillWGraham bestie will we ever get to see the bloopers? 😭😭 send some help @PrimeVideo
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MKSongbird
(@MKSongbird) reported
@primevideo rented Return to Seoul but there are no english subtitles for any of the dialogue spoken in french. help?
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Liberalibrarian
(@Liberalibrarian) reported
@PrimeVideo What's up with you and Cox cable? I can't even get prime video to work directly from the TV now. What is error 0.6?
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**** Grayson
(@ETKevinsMind) reported
Hey @PrimeVideo I rented Return to Seoul and the subtitles are not working on my tv or phone
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PictureB🐶xPupper
(@pictureboxpuppy) reported
@PrimeVideo Hi, the movie I just rented right now is in a foreign language and there are no subtitles available. Is there any way to fix this?
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Kevlaa
(@Kevlaa6) reported
@PrimeVideo @AmazonHelp Tried to resolve an issue I have with the android app screen going black after a while. Only a restart of the tablet or TV sorts it but temp fix. Three times the cs person said to restart the device. No real solutions offered.
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Apoorv Sarkar
(@apoorv_sarkar) reported
@PrimeVideo I am unable to watch videos on my prime account. I send an email to your support but not getting any help. Please resolve this issue.
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AmericanDV
(@AmericanDvTexas) reported
@PatelsWerner @PrimeVideo Facts! I’ve had 3 useless direct tweets from their “help” bot.
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Leon Washington
(@LeonWas65307503) reported
@PrimeVideo TY for that God awful commercial you have out. You know one I'm talking about. Who gives you right to put that **** on TV? Now I gotta explain to the little ones why that girl has a mustache. You suck Prime and desperate too it seems.
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Mastrmynd.
(@ArvellPoe) reported
@melissax1125 @PrimeVideo My wife was watching that this morning as I was leaving for work
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Tuttie Fruity
(@tieisha29) reported
@PrimeVideo good afternoon is there tech issues. Everytime I watch a show it comes black on the screen #PrimeVideo
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Goutham Ponnusamy
(@GPonnoos) reported
@PrimeVideo has one of the worst VPN detection ever.., fed up and unsubscribing Prime forever