Is Amazon Prime Instant Video down?

Amazon Video is an Internet video on demand service that is developed, owned and operated by It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

 No problems detected at Amazon Prime Instant Video

Amazon Prime Instant Video problems in the last 24 hours

Amazon Prime Instant Video Outage Chart

At the moment, we haven't detected any problems at Amazon Prime Instant Video. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Sign in
Playback Issues
Video Quality

Amazon Prime Instant Video Outage Map

The most recent outage reports and issues originated from:
Kissimmee Playback Issues
Paris Sign in
Geesthacht Sign in
Richland Crashing
West Linn Sign in
Los Alamitos Crashing

Amazon Prime Instant Video Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Instant Video Issues Reports

Latest outage, problems and issue reports in social media:
  • AydinPaladin Aydin Paladin 🍸 (@AydinPaladin) reported

    I know it says public but I ran into this exact problem with the last video which was also both monetized and not restricted. So I think this is a block list rather than anything else. I'm not sure if it's on Amazon's side or YouTube, but either way it blows.

  • livyaweez Olivia [Hughes] Weaver (@livyaweez) reported

    @itvhub love island hasn't updated on Amazon prime ITV hub... still showing episode 12 as latest this morning. Please help! @AmazonVideo

  • Hermit_Thrush Hermit Thrush Ⓜ️ (@Hermit_Thrush) reported

    I love to stream live video on my old broken iPad while my amazon fire stick claims there’s something wrong with my router

  • duxwontobey Mae (@duxwontobey) reported

    @dulce_de_luz No problem! I thiiink both are on amazon video to buy but can't remember!

  • ReeseCommaBill Bill Reese (@ReeseCommaBill) reported

    Has anyone else had problems getting the Copa America games to load on the ESPN+ iPhone app. Works just fine on my Amazon Fire box. But if I try to watch the game on my phone while doing the dishes, etc. the video never loads. Other broadcasts work fine.

  • girish_jc Girish_jc (@girish_jc) reported

    @primevideosport But i cant find sports section in Amazon prime video app....plz help

  • pinachio shiny crumb (@pinachio) reported

    Today in insignificant issues: it's stupid that the apps are called Amazon Shopping and Prime Video because they don't appear next to each other alphabetically

  • mbdrake76 Martyn Drake (@mbdrake76) reported

    Amazon Prime Video giving error codes and the Sky Q box has locked up. Got to love modern television hardware/sofware quality assurance.

  • _stylan S A L (@_stylan) reported

    Amazon Prime video has a bunch of full series that I didn’t know came with the service and now I’m torn about keeping the service. A true first world problem.

  • addiroygarg Addi Roy Garg (@addiroygarg) reported

    @oneplus @OnePlus_IN @OnePlus_Support Your phone 6 having problem while I connect it to LED via screen cast it doesn't play video through Amazon Prime only sound comes. While Vivo V9 Working properly! @Vivo_India

  • MsCynMet Cyndy Metcalf ♥️ (@MsCynMet) reported

    @CBSSunday But you played bird sounds without showing birds. Thanks for nothing. I had to find a bird video on Amazon so my cat would get her bird fix and give back the remote. 😼

  • DadofPicks Dad (@DadofPicks) reported

    @celebrityhottub Made 3 separate amazon orders to fix our dryer that wouldn’t heat, only to make a 4th order for a new dial to finally fix the actual issue (b/c I watched a youtube video) sidenote: strung ropes off kids’ bunk bed to dry clothes with ceiling fan on high in the meantime

  • tcmich31 Ty 😃 (@tcmich31) reported

    @OmahaYessa If it’s worth putting yourself through the whole film, it is currently on Amazon Prime Video. I wouldn’t subject that pain to even the worst of my enemies, though.

  • rofflesvanwagon rofflesvanwagon (@rofflesvanwagon) reported

    @GatenM123 This isn't half as cruel as having to sit through something like birdbox or that love death & robots series. don't get me wrong they're all terrible, Netflix is garbage just like hulu and amazon video.

  • FuzzyKillbot Fuzzy the Killbot 🎃 (@FuzzyKillbot) reported

    @na_meredith Hey, I do it all the time. BUT, everybody who would have been bothered by the noise is always there. When a new big movie comes out, I get the video from Amazon, put up my projector and huge inflatable screen, and start it at full dark. I fix burgers and all bring beer and sides.

  • shrimp3r Mac (@shrimp3r) reported

    Swimming With Sharks went down well with my two eldest sons, despite shocking video quality in Amazon Prime. Video

  • sqkycheesecurd pulverized top soil (@sqkycheesecurd) reported

    sometimes I catch myself being an entitled ***** baby and I have to step back and breathe and remind myself that I'm simply a glob of protein powered by electricity and the universe does not owe me shit, least of all an Amazon prime video connection that doesn't need to buffer

  • AstronomerXI Craig Levine (@AstronomerXI) reported

    @OPP_WR @hncrimestoppers You know, ther's no excuse for video quality this low in 2019. Even the cheapest security cameras from Amazon have much higher resolution. This may as well be a stick figure or a 3-year-old's crayon drawing.

  • abhishek92aman Abhishek Aman (@abhishek92aman) reported

    Hey #Poco can you please confirm on which apps can we play HD content after update. Cause i still see my hotstar app on high settings runs at 480p(i can say because of the quality) same on netflix. Not sure about the amazon prime video. @atytse @cmanmohan @IndiaPOCO

  • anandvedanta anand soni (@anandvedanta) reported

    @XiaomiIndia hi not able to install Amazon prime video app in my kitchen tv. Please help

  • anandvedanta anand soni (@anandvedanta) reported

    @XiaomiIndia hi Amazon prime video app is not working in mi tv. Please help to install it.

  • sarahmaclean sarah maclean (@sarahmaclean) reported

    Twitter, I want you to tell me what movie we should watch tonight. We have Netflix & Amazon Video. I like Fury Road, The Wedding Date & The Bourne Identity. HELP ME.

  • gonzoriffic gOnZoRiFFiC (@gonzoriffic) reported

    Our movie “The Castle Of Dr. Humpinstein” has somehow remained on Amazon Video despite getting booted twice (once for racy content, again for not being a “quality experience”). This can only mean people like it or one person REALLY likes it.

  • Citizen0987 Citizen/Nagrik (@Citizen0987) reported

    Life hack - #MindTheMalhotras is the worst use of time if the #WorldCup2019 game is rained down. Even watching #Akashchopra rambling about things he doesn't know about (like cricket) is better than this show. Pathetic direction. Bad choice @AmazonVideo.

  • Gettwobirds GetTwoBirdsStonedAtOnce 🇨🇦 (@Gettwobirds) reported

    @PrimeVideoCA I'm having trouble with prime video on chrome in Canada. I tried going to help but all I get is "This website can't be reached" "might be temporarily down or it may have moved permanently to a new web address. ERR_FAILED". Nothing wrong anywhere else on amazon.

  • adamdotpng Justin Redmond (@adamdotpng) reported

    I'm currently having a weird issue where my monitor will black screen for a couple of seconds when I close the tab of watching a video on either Amazon Prime Video or Netflix.

  • ryanzerbe Ryan (@ryanzerbe) reported

    WTH, Amazon Prime Video is so stupid, why is Good Omens 4k a separate entry to regular Good Omens. I had to go find the non-4k version to see what episode I was on. How about just an option, watch in 4k. Dont get me started on the stupid separate season crap. Fix this dumb shit.

  • MadMorphTV MadMorph (@MadMorphTV) reported

    @Twitch Join stream. Advert. Refresh. Advert. Change quality. Advert. Raid. Advert. End stream. Advert. X minutes of Vod. Advert. My eyes glaze over, I hesitate to browse, I say the amazon prime video taglines in my sleep. Stop the madness.

  • flyfour Flyfour (@flyfour) reported

    @acsocmel @amazon And in the UK - Amazon website, Amazon Prime Video, and Alexa - all having issues for me. Everything else fine. @AmazonUK

  • DanDarePOTF CR (@DanDarePOTF) reported

    @Mendelpol Mr Mendel, I hope you will retweet and help with this - I have Amazon prime & I was disgusted to find Katie Hopkins 'documentary' 'Homelands' has been added to Prime video. I have lodged a formal complaint with Amazon for it to be removed. 1/2

  • RealNintender Nintender (@RealNintender) reported

    @SpongeGasm from what i see, i believe its from the amazon prime video release i watched season 1 and 2 on there and the quality was really good

  • bonersrule Brüste (@bonersrule) reported

    @shawhelp for ~24hrs Shaw connections to anything hosted with east coast Amazon Web Services has a spotty connection (twitch, nest, amazon photos, amazon prime video, cravetv), just an FYI, the NOC should probably fix it.

  • DanDarePOTF CR (@DanDarePOTF) reported

    I don't normally tweet like this as I have very few followers but I hope you will retweet and help with this. I'm an Amazon prime member & I was disgusted to find Katie Hopkins 'documentary' 'Homelands' has been added to Prime video. I have lodged a formal complaint with Amazon.

  • jbonasera Joel Bonasera (@jbonasera) reported

    Just leave the packages. They're not fancy. It's $15 of 3D printer filament. It's $12 of cardboard. It's maybe, on a good day, a $50 video game. FedEx doesn't have this problem. USPS doesn't have this problem. Amazon delivery services definitely doesn't have this problem.

  • ET_Exists Laurence Tognetti, MSc 🚀 (@ET_Exists) reported

    @suzanneparr @AmazonVideo @LRO_NASA He was indeed involved in helping solve the power conservation problem, but as far as them barging into his home and waking him I’m not sure.

  • JaredRamone Jared Yellin (@JaredRamone) reported

    @metalvinny I had to buy those blue light glasses from Amazon because I was having the same issue. Although, my issue was watching porn and not video editing...

  • angusscown Angus Scown (@angusscown) reported

    @andrewfnewman @rcheetham The trick with Google is the extra data from seemingly unrelated services which improves their map quality. Amazon, not aws gets this. Similar to how seemingly unrelated video production drives up prime membership which drives up purchasing

  • AHart1974 Andrew Hart (@AHart1974) reported

    @GMB @piersmorgan Netflix £108 a year NowTV £96 a year Amazon Video £79 a year (plus you get all the free delivery) BBC Fee £154 It's totally the wrong price for a lot less quality content

  • BartObserver Bart observer (@BartObserver) reported

    @AmazonVideo please fix the order of the tv show Wings... season one is all over the place. It’s aggregating my QA sensibilities...

  • JCTecklenburg Jc Tecklenburg (@JCTecklenburg) reported

    It's absurd that Amazon Prime Video 1. Has SD quality video and 2. Makes you pay more for HD. I refuse to use it on principle

  • cpmanz Chris Manzanares (@cpmanz) reported

    Who else is having an issue with Amazon Prime Video randomly adding HBO to their service. Just got added to mine for the third time #noHBO #noAddedFees

  • entkwkm 世界のエンタメ最新トレンドとみんなの反応! (@entkwkm) reported

    We know TV has a lot to offer, be it network, cable, premium channels, or streaming platforms including Netflix, Hulu, Amazon Prime Video, Apple, Facebook Watch, and elsewhere. So EW is here to help, guiding you every single day to the things that should...

  • lululemonexpert Shannon Vlogs 🦄 #NoSmallCreator (@lululemonexpert) reported

    @MTLFORBRKFST @locomodem @ReezyResells @RuiRambles I have like two shirts on Amazon Merch. 😂 I need to actually tell people that they’re there. But it’s the first result on Amazon for glamour unicorn. Legit need to call it something else. Also: I should probably link it in my blogs/ video descripts. I am the worst at selfpromo

  • FieldDiamond FieldDiamond (@FieldDiamond) reported

    @Welter06410 @oliverdarcy I have Direct tv too for the #Lions, and Amazon Prime Video, but I don't pay for HBO, just getting the quarterly free previews, and watch Real Time in Youtube. The old economic problem-unlimited wants, limited resources.

  • BobSimms1978 Robert David “Bob” Simms (@BobSimms1978) reported

    @Krogerfoot Compounding the problem is the general cluelessness of younger pop culture journalists — see also: Amazon Prime Video’s movie synopses (hooooo-boy).

  • _klgxoxo mawma kels🤟🏼 (@_klgxoxo) reported

    My sister gave me her Amazon prime video login information & she just added HBO. I’m never leaving the house 😛

  • Jae4rmTheGem Jae (@Jae4rmTheGem) reported

    Amazon Prime Video has some quality low - budget black movies in their catalog lol

  • bennash Ben Nash (@bennash) reported

    @TeamYouTube This happened on 3 devices. And all 3 devices can cast Amazon Prime no problem. Even other apps on devices cast video just perfect, but not youtubetv

  • kevteljeur Kevin Teljeur (@kevteljeur) reported

    I ditched NowTV in order to get Amazon Prime Video. It has a couple of series I’d like to see, but... It is astonishingly terrible as a catalogue.

  • AsthmaAstronaut 🌻jake🌻 (@AsthmaAstronaut) reported

    Someone gimme their amazon prime video login so I can watch GO,, I'll give you a commission or feet pics as payment

  • santoqwerty Santoqwerty (@santoqwerty) reported

    @F1Help I don’t give a **** if they are working hard to fix it! Cause you are pretty effective at charging the monthly fee but not to provide the service! Every race something fails! Netflix, NFL, NHL, HBO, Amazon Video... everyone does this but you and you charge even more!

  • dearshantanu Shann (@dearshantanu) reported

    @AmazonHelp I will not return it. I will viral this video to spread the worst quality of service u provide . Further I will sue amazon in the court.

  • yeeted61 Tb6 (@yeeted61) reported

    companies that should be broken up... amazon (into store, logistics, publishing, aws) FB (into social, ads and messaging) google (into video, search, products and ads) MS (into productivity, gaming, and azure) Disney (obvious) all large ISPs (separated from media companies)

  • lamontjp John Lamont🇮🇪🇪🇺 (@lamontjp) reported

    @AmazonHelp Ok, tried this. Nothing has changed. Error 5505 (Video Unavailable) is response to every option, series or movie. Meanwhile, on my mobile or laptop, or desktop; no problems; watch at will. Pls don’t blame the TV or broadband link. It’s an Amazon problem.

  • Citizen1K_ Kassandra (@Citizen1K_) reported

    @leightweetie I have the same issue, also with Amazon prime video. 50 mbps Netflix always perfect, just the other two buffer😥

  • scoraellis Scott Ellis (@scoraellis) reported

    @amazon if your idea for security is that I waste 2 hours of my life trying to login to the Amazon Prime Video app: congrats. Mission accomplished. #fuckyouihateyou customer since 1998....

  • RetroEnvy4Life Alan Webster (@RetroEnvy4Life) reported

    Hey @YouTube why don't you take some of that money you make with the numerous commercials you shove down my throat and fix your piece of shit Amazon Fire Stick app. Thank you. Oh and your 20 commercials during a video doesn't influence me to buy anything.

  • Alexand61135029 AlexTheAnt92 (@Alexand61135029) reported

    @shoe0nhead My suggestion to tackle the issue would be this: people should be allowed to leave reviews on the video (like on Amazon) Free market of ideas and all that, quality prevails etc. Proper feedback should always be encouraged. Problem is, the left don't like honest criticism.

  • Alexand61135029 AlexTheAnt92 (@Alexand61135029) reported

    @WozzieWasEre 2. My suggestion to tackle the issue would be this: people should be allowed to leave reviews on the video (like on Amazon) Free market of ideas and all that, quality prevails etc. Proper feedback should always be encouraged. Problem is, the left don't like honest criticism.

  • sierraadeux Sierra🏳️‍🌈 (@sierraadeux) reported

    The amazon prime video app is like consistently the worst app I have on my tv the customer support error message taunts me everytime the app fails(which is constantly) it’s like it knows there’s nothing I can do to fix it

Amazon Prime Instant Video Most Common Errors

List of the most commonly reported error codes and fixes:
  • 1007
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  • 2016
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  • mp1023