Is Amazon Prime Instant Video down?

Amazon Video is an Internet video on demand service that is developed, owned and operated by It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

 No problems detected at Amazon Prime Instant Video

Amazon Prime Instant Video problems in the last 24 hours

Amazon Prime Instant Video Outage Chart

At the moment, we haven't detected any problems at Amazon Prime Instant Video. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Playback Issues (31.69%)
  • Buffering (24.04%)
  • Sign in (21.86%)
  • Crashing (20.22%)
  • Video Quality (2.19%)

Amazon Prime Instant Video Outage Map

The most recent outage reports and issues originated from:

Amazon Prime Instant Video Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Instant Video Issues Reports

Latest outage, problems and issue reports in social media:
  • Rgreen87Robert
    Robert (@Rgreen87Robert) reported

    @TwitchSupport Hello I have been having issues using twitch both website and the app on my Amazon fire tablet it has been continually buffering and having playback and video quality issues for three days. Is this problem being addressed.

  • Archer1228
    laurarsh (@Archer1228) reported

    @AmazonHelp It’s not my device. The subtitles are not in sync with video. Subtitles are about a minute behind video. If you look at twitter, people with all sorts of TVs are having this problem, so it’s an amazon video problem. (My TV works fine with other subtitled shows)

  • Skvx_
    sky (@Skvx_) reported

    getting amazon prime video was either the worst or best thing i’ve ever done

  • scottnesbitt96
    Scott Nesbitt 🗯 (@scottnesbitt96) reported

    Amazon Video really need to work on the sound quality of their streams. Everything sounds really low even when it’s turned up all the way.

  • LondonDreams365
    Pramit Ray (@LondonDreams365) reported

    @PrimeVideoIN Prime Video App crashes while trying to play Amazon Original Series like Mirzapur, Breathe and Homecoming.Please help

  • shimmeringview
    ALEXA 🌊 (@shimmeringview) reported

    who wants to lend me their amazon video login I’ll give u my netflix login i am: Desperate

  • Nurse_Leonora
    Anastasia Beverhausn (@Nurse_Leonora) reported

    @AmazonHelp They suggested the only fix was to start amazon accounts for each of my children. That does not enable them to share prime video etc... from my account

  • fukdandbombd
    ! (@fukdandbombd) reported

    Amazon video is a handy place to go and rent a movie if you can't be arsed ******* around with Kodi. Their whole strategy is quantity over quality. Impossible to find anything that you haven't already seen and isn't something from some Youtuber.

  • maggietiede
    Maggie Tiede (@maggietiede) reported

    Whoa, just realized he's doing TV stuff for Amazon, HBO, *and* CBS! I read about the Twilight Zone reboot (which is for CBS) and assumed it was all with them. So cool (except that Prime Video is the only one I have a membership for right now... better fix that)

  • wdrewlandis
    Drew Landis (@wdrewlandis) reported

    Everyone: @amazon IS TOO BIG MAYBE IT SHOULD BE BROKEN UP AND #AmazonHQ2 WAS SHADY AF AND THEY SHOULD PAY A #LIVINGWAGE AND UNIONS. Derp. Also everyone: *orders literally everything for #Christmas 🎄off Amazon while watching Prime Video in their jammies* #datprimetho

  • Rurouni_Strife
    Dan Rose (@Rurouni_Strife) reported

    @AskUSBank Thanks for reaching out-Outside of my PSN Card (understandable) and video game purchase (which is not directly with Amazon) it's worked fine. So I'm not going to sweat it. if I have issues, I'll definitely call.

  • Chemist80
    Will The Grill (@Chemist80) reported

    Amazon prime video interface is bloody awful

  • Def_A_Cool_Guy
    Ol Saint Haba (@Def_A_Cool_Guy) reported

    amazon prime video is the worst to navigate unless you buy one of their streaming things. just fix ya site dumb dumb

  • Burning_cold
    Shane Townsend (@Burning_cold) reported

    @AllyALaw Conbrov is a good brand of hidden cameras, they have a range on Amazon and the video/sound quality is decent for the price...Ive got a 1080p wifi bodycam about the size of a poundland power bank that clips onto your breast pocket, its not invisible but small enough to disguise!

  • SRJ7050
    SRJ (@SRJ7050) reported

    @PrimeVideo Hi I am Movie Producer And I Wanna Distribute My Kannada Movie On Amazon Prime Video,I have No Idea What are Rules and Regulations And Agreements about it, Please Help Me

  • GSloanMDK
    Gregory Sloan (@GSloanMDK) reported

    Amazon really needs to fix Prime Video. Episodes are mislabeled and out of order.

  • PvtCinnamonbun
    PvtCb (@PvtCinnamonbun) reported

    I may have downloaded Sony Vegas Pro 15 from the Humble Bundle and bought this episode of Arthur off Amazon and then ripped it to make the highest (video) quality meme of this possible, I may also not have wasted money on a throwaway outdated meme

  • ColesStreetPoth
    Coles Street Pothole (@ColesStreetPoth) reported

    TL;DR: Amazon is using low-cost video and data tech to help JCPD catch folks stealing your packages. Smart of JC to partner on this—they can’t duplicate Amazon’s expertise on data and logistics.

  • yoyogod
    Nathan Filizzi (@yoyogod) reported

    Still I couldn't help but laugh out loud at the sheer ridiculousness of the thing, which makes Feeders 2: Slay Bells way better than any other Christmas horror movie I've seen on Amazon Prime Video.

  • MarkStruczewski
    Mark Struczewski (@MarkStruczewski) reported from Houston, Texas

    I don’t understand why the volume on the @amazon app on my #appleTV (4th gen) is so much louder than the Amazon Video app on my @TiVo #BOLT. It has to a BOLT issue - not an Amazon Video app issue. @AmazonHelp @TiVoSupport #primevideo

  • KimInAltstadt
    Kimberley ☕️📚 (@KimInAltstadt) reported

    @riayn That’s good to know, but for whatever reason it doesn’t show up on the Amazon Prime Video app on my TV or my iPad. I’m not quite sure how to fix that.

  • MsArwen_Stark
    Arwen Stark (@MsArwen_Stark) reported

    We had problems with the @nbc app last night so we couldn’t watch 🆃🅸🅼🅴🅻🅴🆂🆂 2.01. Instead we rewatched “Public Enemy Number 1” episode 1.15 (on Amazon Video). #Timeless 🕰 #SaveTimeless 🕰

  • MrRainmaker27
    Chris Brayton (@MrRainmaker27) reported

    @theblaze Y’all have got to fix your app! I was forced to switch to the CRTV app on Amazon FireTV stick. I can’t stream live TV, The app logs out every time I close it. And the video and audio are unsynced when I finally get to watch it. This is a nightmare! C’Mon people!

  • bennessb
    Brianne (@bennessb) reported

    I am very jazzed that prime video is now available through comcast, and very confused that amazon did not choose to improve their terrible interface at all for this launch.

  • joynorma
    Roma Joy (@joynorma) reported

    Noooo!!!! Help! @netflix @hulu @AmazonVideo @AMC_TV

  • carrylsorene
    Carryl (@carrylsorene) reported

    Good grief, Amazon, the Seagate hard drive I looked at the other day is now exclusively for Prime members (cancelled when they added £20 for video and I’m sick of supporting such an awful employer). I’m sure Seagate would be thrilled if I bought a WD instead

  • VintageSpiffy
    Ryan CaptSpiffy Karl (@VintageSpiffy) reported from Southern Gateway, Virginia

    @ProphetEKA Worst case scenario, it's on Amazon Prime Video.

  • JamieBeach
    Jamie Beach (@JamieBeach) reported

    2018 was a good year for streaming video services. Netflix, Amazon, Crave, YouTube - they all upped their game. Some really high quality content available.

  • marriedtocash_
    Keyara♏️ (@marriedtocash_) reported from Greensboro, North Carolina

    Can somebody please help me find a site I can watch criminal minds season 13 at for free! Before I pay $40 to get the season on amazon video 😭 I tried CBS, HULU, & Amazon’s free trial which only gave me access to live tv (so season 14) I NEED 13!!! NOWWWW

  • MacCaiden
    CaidenMacGregor (@MacCaiden) reported

    @as_howell I just bought a new camera and a microphone on Amazon so by next week I should have a new video with much better quality 😊

  • slamastack
    Slamastack (@slamastack) reported

    @FeFiFoFamby Netflix does it to me all the time and it's the worst. I actually almost never use my Amazon Prime video service. Last show I watched on there was Justified (I think)

  • BilkulSahiKaha
    Buffetkhor (@BilkulSahiKaha) reported

    My initial impressions of Prime Video. I like some of the UI elements. Information on pause screen, IMDB ratings on title page etc are something I wish Netflix had. That being said, not much content. Doesn't help that Amazon is throwing mallu films at me like I'd be interested.

  • dhritarashtr
    D. Rashtra (@dhritarashtr) reported

    @motorolaindia I've done a full factory reset yesterday, and installed just WhatsApp, Amazon Prime Video and Series Guide, before the problem started again. I'm in the room with the WiFi router, and the connection keeps dropping!

  • FuckinStoopKid
    Stanley Cups (@FuckinStoopKid) reported

    Amazon video has the worst collection of movies ever assembled.

  • iSalome_chan
    Salome (@iSalome_chan) reported

    i wish amazon prime video would just quit drowning me in terrible adverts for terrible shows in the wrong ****** language. like seriously, when i watch my shows in english, they'd be at least sensitive enough to advertise them in english so i dont hate the shows immediately....

  • anthonyshuba
    Malaka Mike (@anthonyshuba) reported

    @CraveCanada @HBOCanada @Crave_PR from what I read crave does not sound like a good expensive....(same price as Netflix and Amazon prime together)....poor video quality...not going to watch 780 on a 55inch tv....SAD!

  • PeddleWilliam
    Bill Peddle (@PeddleWilliam) reported

    I like my @amazonca prime account but holy hell Amazon Prime Video in Canada really need to step up it's game. A year old and other than original series the selection is terrible. @AmazonHelp

  • EvanHoffman
    Evan Hoffman (@EvanHoffman) reported

    @StevenTDennis I feel your pain. I have a Roku ultra and it’s pretty good EXCEPT amazon video has audio sync issues so is basically worthless.

  • ToAllWhoNeedYou
    tlcme (@ToAllWhoNeedYou) reported

    @CameronRidle I have roku and just pay for Netflix and Hulu. I had Sling but it would sometimes buffer forever so I don't have it anymore. I have the Roku premier and the Roku 2 and I can't tell the difference lol also if you're an Amazon prime member you can watch prime video on it

  • a9ri
    Agri Ismaïl (@a9ri) reported

    But wow Amazon Prime Video is a terrible, terrible streaming service.

  • Dhekia1
    Dhekia (@Dhekia1) reported

    @SonyLIV Two days gone but the problem persists.. Please learn from apps like hotstar and Amazon prime video..

  • tcampbell0
    TC (@tcampbell0) reported

    War Pigs is one of the worst movies ever. Now available on Amazon Prime Video.

  • beinLIYAHP
    Liyah P. (@beinLIYAHP) reported

    The worst thing to happen was for me to come across Tyler Perry plays on amazon video. 😂 spending all my money & day watching these.

  • Di_Ku
    Dinesh Kulkarni (@Di_Ku) reported

    @brianbondy @BrendanEich @mikemaccana @brave Not @home right now to repro but will post the URL later. Pretty much any Amazon prime video leads to the error when viewed.

  • Di_Ku
    Dinesh Kulkarni (@Di_Ku) reported

    @BrendanEich @mikemaccana @brave Brave has been great overall. Just have to switch to a diff browser for Amazon prime video because of some darned DRM component. Don't have the error handy but is straightforward to repro: list prime videos and click to play.

  • mohitjain61293
    Mohit Jain (@mohitjain61293) reported

    Hello @IndiaPOCO @jaimani cannot zoom full screen on amazon prime video will this issue be resolved

  • explorionary
    David Cohen (@explorionary) reported from Philadelphia, Pennsylvania

    @TheGonzoSEO @smindsrt @PrimeVideo @MaiselTV Not even going to Google on this one. But no need to blame SEO for alleged Amazon Prime Video search issues in Amazon Prime Video

  • TFE
    Tom Ehman (@TFE) reported

    For TFE LIVE livestream, have bought much audio/video cables and other gear from Amazon. No problem til now – HOSA stereo cable 1/4 inch male to 1/8 male came defective (and I didn't notice) or has now failed. Amazon says too late to exchange. Disappointing. Bad HOSA.

  • timesnewgreek
    Gary Wilmot (@timesnewgreek) reported

    @AmazonHelp It’s fine on my iPad and iPhone. On the tv app which has never failed I get a dialogue saying video cannot be played at this time. Try later or visit amazon video help

  • beardedgun_
    Bearded Wonder (@beardedgun_) reported

    OK Twitter... I need something to watch or something to do. I am super bored and have no plans tonight. I don’t know of any good movies. I have Amazon Prime Video, Hulu, and Netflix. Recommend something! Please help!

  • timesnewgreek
    Gary Wilmot (@timesnewgreek) reported

    @AmazonHelp hi. For two days Prime video not working on my TV. Cannot play anything including recent video purchases. Please help. I’ve tried all suggestions in the video help section of amazon website.

  • howrudeareyou
    Richard (@howrudeareyou) reported

    Good lord, I'm watching the doc Goodnight, Sugar Babe on Amazon video and never in my life have I seen a trashier collection of human garbage. These people are indescribably awful... and, like all true train wrecks, impossible to look away from.

  • erikalui1
    Erika Fernandes (@erikalui1) reported

    @JioCinema There is no option to choose quality of video on Amazon fire stick which makes it consume a lot of data. Please add this option. @JioCare @reliancejio

  • erikalui1
    Erika Fernandes (@erikalui1) reported

    @altbalaji There is no option to choose quality of video on Amazon fire stick which makes it consume a lot of data. Please add this option.

  • FSub95
    FabianSub95 (@FSub95) reported

    @Frickmanidk Or, a special case: VR Porn. You buy 3d glasses for your phone (amazon “vr smartphone glasses”) and watch really high quality porn in 3d on your phone. You won’t find a lot of this on Pornhub in a decent quality cause the video files are in an insane quality

  • 2M2LN
    Two Minutes To Late Night (@2M2LN) reported

    Listen, Amazon is terrible and it’s destroying the world and ruining people’s lives but the future video makers of the world will never understand what it was like before you could have a chef’s hat and a straight up katana mailed to your door in under 48 hours.

  • jsylvest
    Jared Sylvester (@jsylvest) reported

    This is a brilliant tip. I tried this at lunch today, and it works on Amazon Video as well. I habitually use VLC's playback speed cranked up to 1.4 or so, but that obviously doesn't help with streaming sites. This will be great.

  • mikebroberts
    Mike Roberts (@mikebroberts) reported

    @natpryce I wouldn’t blame QA immediately, that might be by design. E.g. it might be that you can use offline to not use your data plan to download the video, but still need to be online to authorize. There’s so many annoying and inconsistent rights-related problems to Amazon and Netflix.

  • panicdragon8784
    Panicdragon8784 (@panicdragon8784) reported

    Thought I would watch some #krampus movies on Amazon prime video thing. Dear god they are awful #Krampusnacht

  • Crisprtek
    Poe's Law #QAnon (@Crisprtek) reported

    @Calamity616 @MoonWhyat yeah compared to something like crunchyroll it's the rolls-royce of streaming subscription companies. Amazon prime is clunkier although their video quality is seriously good.

Amazon Prime Instant Video Most Common Errors

List of the most commonly reported error codes and fixes:
  • 1007
  • 1022
  • 1055
  • 1060
  • 1066
  • 13
  • 2016
  • 2021
  • 2023
  • 2026
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  • 2039
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  • 5005
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  • 5229
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  • 7230
  • 7235
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  • 7301
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  • 8020
  • 814
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  • 9003
  • 9068
  • 9353
  • 99
  • mp1023