Is Amazon Prime Instant Video down?

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

 No problems detected at Amazon Prime Instant Video

Amazon Prime Instant Video problems in the last 24 hours

Amazon Prime Instant Video Outage Chart

At the moment, we haven't detected any problems at Amazon Prime Instant Video. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Sign in
(52.30%)
Playback Issues
(28.38%)
Crashing
(9.48%)
Buffering
(8.49%)
Video Quality
(1.34%)

Amazon Prime Instant Video Outage Map

The most recent outage reports and issues originated from:
Toronto Crashing
Temecula Playback Issues
Weehawken Crashing
Hermosillo Playback Issues
Vilassar de Mar Buffering
Okotoks Buffering

Amazon Prime Instant Video Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Instant Video Issues Reports

Latest outage, problems and issue reports in social media:
  • mdmattdeangelo Matthew DeAngelo (@mdmattdeangelo) reported

    @AmazonVideo your streaming service sucks. Always buffering and now freezes barely watchable never ever had one problem with @netflix. Sell them the expanse so I can actually enjoy watching it please

  • NorthwoodsLstnr Northwoods Listener (@NorthwoodsLstnr) reported

    @TennisTV @DodigTennis Live streams for the Cincy singles final are not working. Via Amazon FireTV and via my PC, I get an error message: "This video has corrupt data. Please try another video." Replays work properly. It's Live that doesn't work. Help, please.

  • AroonDeep Aroon Deep (@AroonDeep) reported

    @vicramb Best streaming service to be on IMO. Netflix video quality isn't bad per se but Amazon makes no compromise in bitrate in the name of 'optimisation' if your internet connection is fast enough. Absolute visual feast.

  • xbleeple Mercedes (@xbleeple) reported

    @BlkDistraction You could have just said the amazon prime video interface is so bad - it’s terrible everywhere even on their own product 😂

  • sumitji Sumit Gupta (@sumitji) reported

    @tcl_india how to download amazon prime video on 65p2mus please help as there is no option

  • USSIndianapolis USSIndianapolis-Jim (@USSIndianapolis) reported

    I had no idea Amazon prime video was full of those terrible 1970's R rated films like, "The Hitchhikers", "Cheerleaders", and "If You Don't Stop, You'll Go Blind". After 45 + yrs I can finally see them. Oh boy

  • mzstvrj jay (@mzstvrj) reported

    Be forgetting Amazon has a whole video platform with some quality content

  • garyleff gary leff (@garyleff) reported

    @AmericanAir @rakeshlobster Actually @americanair you are mistaken. You are retiring the 767s (future home flying cargo for Amazon). The rest of your widebodies have seat back video. You are only getting rid of quality paxex on your domestic narrowbodies.

  • MuchmoreIT Heath Muchmore (@MuchmoreIT) reported

    Kind of interesting, @AmazonVideo tells me I don't have enough bandwidth to watch HD, yet @netflix has no problem streaming 4K. Same TV same internet

  • vanuganti Venu Anuganti (@vanuganti) reported

    @PrimeVideo Amazon prime video search is completely broken for last few weeks - voice results are different from direct search and annoy to navigate to find titles everytime

  • stephendunn $teve (@stephendunn) reported

    Hey VIZIO @vizio you some how bricked my model E50-E3 display...I just spent way to much time on message boards trying to fix it...Netflix works Amazon video works...send me a link that is not a huge was of time...not made just disappointed

  • cherukurohi Cheruku rohith (@cherukurohi) reported

    @MadhavSheth1 hey, i'm using realme2 pro and there seems to be a problem with opening the Amazon prime video app... I'm missing my favorite shows... Please solve the problem soon

  • ASillyHusky Glitch (@ASillyHusky) reported

    @FirriApril It could also be something software related. For some reason if I have Google Chrome open with a tab with Amazon video, I'll get random stutters. I've also got issues with certain devices not playing well with USB 3.0 and causing stutters

  • cursedquill ~S (@cursedquill) reported

    “The Boys” on Amazon Prime Video is pretty good. Do watch. Funny how Amazon can come up with quality exclusives while Netflix keep churning out shit every quarter.

  • souravkamalguha সৌরভ কমল গুহ (@souravkamalguha) reported from Kolkata, West Bengal

    @hotstartweets my 50 Mbps internet line through which I can see Netflix or Amazon streaming without any pause, your streaming paused atleast 5 times in first 10 mints of #MCITOT match and this is not exception. Rotten service. I have lowered the video quality and still same issue

  • NightmareHolic NightmareHolic (@NightmareHolic) reported

    @AmazonHelp The problem re-emerged: The Amazon Rep. had me do a factory reset on the Roku TV, reinstall prime video, and register the device again after deregistering it... Once again, It's back to streaming again; this is the third time, already, trying to fix the issue. Will see if fixed

  • nrajesh_kumar ராஜேஷ் குமார் (Rajesh Kumar) (@nrajesh_kumar) reported

    @TelecomTalk It doesnt support Amazon Prime Video. Even on side load app getting installed but its not working. Moreover the above mentioned offer came before 7 months itself, since i am one among hathway customer.

  • glergh a. (@glergh) reported

    To add insult to injury I’m watching this on amazon prime video and they have sent me the most obnoxiously compressed stream.. worst black levels I’ve seen since that winterfell got ep, literal huge on screen **artifacts** I’m telephone a la police

  • shingalz Eric Shingleton (@shingalz) reported from Hamilton, Ontario

    Listen, I aint tryna pay for Netflix, Amazon Prime Video, Disney+, Hulu+, ESPN+, AND NOW Crave TV. Help me out ok

  • avpbeach The AVP (@avpbeach) reported

    @OlavHelland @Nejnas We'll pass along this information to Prime Video! Unfortunately, there's not too much we can do about it, but Amazon has been trying to get to the bottom of the issue.

  • Aayush42002389 Aayush Kedia (@Aayush42002389) reported

    @AmazonHelp I have set the default video quality at 720p but it continues to play 1080p using Amazon Fire stick.

  • Robert__AV Rob x (@Robert__AV) reported

    Anyone got an Amazon Prime video login I can use for a bit to watch ‘Take us Home’

  • NoBuenoAtAll Not A Good Guy (@NoBuenoAtAll) reported

    @MalcolmNance Whoever at Amazon came up with this terrible idea should be fired and have their wages distributed among the workers. That would actually help rather than this gallery of folks who sound like they should be in a hostage video frantically blinking "please help us" in morse code.

  • maddiehajovsky madelyn hajovsky (@maddiehajovsky) reported

    @drewisgooden @dannygonzalez PLEASE I BEG OF YOU watch Alice in murderland it has less than two stars on amazon video, the quality is that of a poorly made home movie, and it has me rolling PLEASE look into it its so perfect

  • suzygeiger Sue Geiger (@suzygeiger) reported

    @AmazonHelp @hussain1585 Not just video, but, @Audible as well. My sister has spent a week trying to subscribe but keeps getting told her Amazon account is closed. Your customer support has been zero help. smh

  • jobadvisorlink Job Advisor (@jobadvisorlink) reported

    Amazon Prime Video appears to be suffering from at least a partial outage worldwide, with complaints piling up on Twitter about the lack of service. The tracking service Down Detector notes that outage reports have suddenly spiked.

  • mlevine007 Mark Levine (@mlevine007) reported

    amazon prime video is back up. I deregerested all devices thinking the problem was at my end.

  • negaimusume 願娘 (@negaimusume) reported

    I was suspended Amazon prime video because of a temporary error. Even though today is precious vacation...

  • BrandonLaSage Brandon La Sage (@BrandonLaSage) reported

    @AmazonHelp it appears prime video is having issues. Prime originals are unavailable, everything else is purchase or alternative non Amazon platform. Rochester, NY

  • JbHerrington Jason Herrington (@JbHerrington) reported

    @AmazonHelp is there something wrong with Prime benefits. Amazon Prime video content isn’t showing as free and Amazon app isn’t showing any products that are Prime eligible. Help!

  • Magnus919 mostly magnus (@Magnus919) reported

    Looks like Amazon Prime Video is suffering a major outage right now. "This title is currently unavailable"

  • pavankamineni Pavan Kamineni (@pavankamineni) reported

    @MobileSyrup HI.. Amazon Prime Video is down. It shows titles but doesn't play the video. It's not working in Northern Alberta. Not sure about the rest of the country.

  • mgavinsthename Martin Gavin (@mgavinsthename) reported

    Amazon Prime is down! Music and video services not working. Wonder if this has something to do with military movements in Hong Kong.

  • MarieDelaD MarieDelaD (@MarieDelaD) reported

    @AmazonHelp, my Prime video is gone. Everything says unavailable or content provider won't allow us to show this (even when Amazon is the content provider). This seems to be far-reaching. When will the problem be solved.

  • imperfektrhyme Candice Hall (@imperfektrhyme) reported

    Of course Amazon Prime video has server issues or something at the exact moment we wanted to start watching #TheBoysTV

  • kjstephe Kevin Stephens (@kjstephe) reported

    Amazon Prime seems to be having a significant outage. Can't play Prime Music or Prime Video. cc @AmazonHelp

  • brooke_shamblin Brooke Shamblin (@brooke_shamblin) reported

    AMAZON PRIME IS DOWN PEOPLE and I don’t know how to handle this type of disappointment... Send help, must watch prime video..

  • HMMADNESS Brandon Roy (@HMMADNESS) reported

    @AmazonHelp My account on Amazon prime video is not working on my PS4.

  • mcgrawtg Thomas McGraw (@mcgrawtg) reported

    .@PrimeVideo @AmazonHelp Prime Video is down and won’t let me watch anything. Many people are tweeting about a similar outage, but no official amazon accounts seem to have addressed the apparently widespread outage.

  • Da_Bronx_Reaper J.O.S.H (@Da_Bronx_Reaper) reported

    Trying to finish watching #freemeek on #amazonvideo but its having issues 😑😑😑

  • dee_lafond Dominique (@dee_lafond) reported

    @AmazonHelp my amazon video isnt working, it just stopped allowing me to watch from one ep to the next. and the help line hung up on me 3 times.

  • ayaksich Adam Yaksich (@ayaksich) reported

    Amazon Prime Video has had 26,000+ customer reporting an outage. Their chat and phone help lines are saturated. #PrimeVideo

  • LeoDukes Leo (@LeoDukes) reported

    Shout out to @AmazonHelp for answering a handful of tweets about prime video being down with "contact customer services". Heads up boys and girls, CS page wont load because amazon is currently broken. Maybe look at all the tweets and consider those as customers looking for help.

  • NawImForrealHoe Mayhem😈 (@NawImForrealHoe) reported

    Bruh @PrimeVideo fix my shit🙄 i pay amazon prime and i wanna use my damn prime video 🤬

  • Saintranger Mark Murphy (@Saintranger) reported

    Anyone else having problems with Amazon Prime Video. All original series and Prime Videos says unavailable.

  • Ladylys713 Alyssa (@Ladylys713) reported

    @primevideosport Hi my amazon prime video account is not working at all and either telling me shows are not available or not showing an option to watch them at all. It was working completely fine last night.

  • colt_cann51 Colton Cannon (@colt_cann51) reported

    @JeffBezos plz fix amazon prime video

  • helloo_newman Newman (@helloo_newman) reported

    @AmazonHelp I’m having issues with prime video and amazon prime saying I have no subscription. I have ensured I have the right log in details

  • kalpha7 Kenneth Parker (@kalpha7) reported

    Looks like @PrimeVideo - Amazon is having problems with subscribers' subscription data. System is rejecting access request to Prime Video content. Guys, this makes Disney/Hulu very appealing right now.

  • BrianDamnHowell BDH (@BrianDamnHowell) reported

    @AmazonHelp Amazon Prime video seems to have gone down for thousands of people, including me. Your link to the standard help page isn't going to do anything but make people angry since it is obviously on your end.

  • annnoel123 annnoel (@annnoel123) reported

    Hskshskdj I thought Amazon made it to where we could only listen to our bought stuff and had to go unlimited but it seems like there's a glitch going on because it's affecting prime video users too. I WAS TERRIFIED BECAUSE I USE IT ALL THE TIME

  • Muntzz Mυɳƚȥ (@Muntzz) reported

    @AmazonHelp Hi, it appears you have an issue with your Amazon Prime memberships (including mine) where the site is not recognising we have a prime membership... I cannot watch Prime Video even though I am a member....

  • digitalhen Henry (@digitalhen) reported

    Amazon Prime's video service is having something of a major outage

  • Danopoker32 🇨🇦Daniel Bourdages🇨🇦 (@Danopoker32) reported

    @PrimeVideoCA why is my account not being detected... I have Amazon Prime why is prime video not working.

  • AmishVerma18 WaterShurikenNinja (@AmishVerma18) reported

    @ShivamM25278358 @MadhavSheth1 Oh. Then maybe it's a software issue. I had an issue too. Amazon Prime Video wasn't opening. I had reinstalled it multiple times to no success. But then I left it and after 2 days I think, it started opening up fine. In the meantime, I didn't update or reinstall it. Strange.

  • MediumDSpeaks Medium D Speaks (@MediumDSpeaks) reported

    @coffeebreak_YT Damn, that video was TV quality. At this point maybe the talented creators with serious visions should legitimately consider presenting these videos to Netflix or Amazon to see if they'll not just sponsor but promote documentary level content. Would love to see CB w/ a TV budget

  • ButtToots Justin Baldwin (@ButtToots) reported

    You would think an insanely rich company like Amazon could afford to hire some UX designers to fix their shitty video player interface.

  • AKronauer liveyourlife (@AKronauer) reported

    @KristenxLeanne New video idea! Worst rated makeup on amazon!

  • slinehan1 Siobhan #DinahAndOllieForever 🇬🇬 (@slinehan1) reported

    @ZygCurry Exactly! It's the same for the Arrowverse shows, in America they get them on DVD at the end of August but we have to wait until October. With those I just bought them on Amazon Video because I didn't want to wait, but with Endgame I really want the good quality you know. 🤷

  • hannahhorwatt Hannah Horwatt (@hannahhorwatt) reported

    I’ve become so addicted to schitts creek that I bought season 5 on amazon prime video. Someone help me

Amazon Prime Instant Video Most Common Errors

List of the most commonly reported error codes and fixes:
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