Is Amazon Prime Instant Video down?

Amazon Video is an Internet video on demand service that is developed, owned and operated by It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

 Problems detected at Amazon Prime Instant Video

Amazon Prime Instant Video problems in the last 24 hours

Amazon Prime Instant Video Outage Chart

April 26: Problems at Amazon Prime Instant Video

Amazon Prime Instant Video is currently having issues. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Playback Issues (34.54%)
  • Sign in (33.12%)
  • Buffering (17.21%)
  • Crashing (13.97%)
  • Video Quality (1.16%)

Amazon Prime Instant Video Outage Map

The most recent outage reports and issues originated from:

Amazon Prime Instant Video Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Instant Video Issues Reports

Latest outage, problems and issue reports in social media:
  • janieboo25 Jane Walsh (@janieboo25) reported

    Says people who clearly don’t have a god-awful toddler who will stand in front of you with the remote screaming TRUUUCKS until you put on the stupid Amazon Prime video of trucks being loaded into bigger trucks that only lasts 3 mins so you have to keep coming back in to replay it

  • jimmy_madden7 mydadleft (@jimmy_madden7) reported

    @Uniqueosaurus just watched ur “The NETFLIX Problem” video and I definitely agree with you. I’m paying for Netflix, Hulu, Crunchyroll, and Amazon prime video. It’s getting pretty out of hand, I literally only use Hulu for one punch man season 2 and that’s it.

  • dmoren Dan Moren (@dmoren) reported

    CBS All Access via Amazon Prime is one of the worst experiences I’ve ever used. Ads freeze forcing me to restart video and watch ads again. Pausing and unpairing sometimes makes me jump back 10 minutes or more. Interface loses track of which episode I’m on. Awful.

  • HappyJMallow Jared Simmonds (@HappyJMallow) reported

    @AmazonHelp Are you aware of the issues currently effecting amazon prime. I have it but the prime video app says I don't and trying to connect to prime on the website comes up with "something went wrong on our end"

  • musicbyanz Ayenzie (@musicbyanz) reported

    Follow up: Apparently the Amazon Prime or Prime Video problem is fixed now. @AmazonUK @primevideouk

  • TonytheoneJames Tony James (@TonytheoneJames) reported

    @lydiap847 There's an issue with prime video right now, it's not just you, they tried to tell me the same thing. Turns out the servers for Amazon Prime are down.

  • rich12675 TOOPWEETS (@rich12675) reported

    @AmazonVideo not working

  • Markanix Mark Wright (@Markanix) reported from Bradford, England

    @CoffeeMaster32 @amazon Just tried accessing my Prime Video account and not working too in the UK. Also on the Amazon app under account the Prime section is unavailable. Looks like they have tech issues

  • PerfectSerenad3 JoShannon Joestar (@PerfectSerenad3) reported


  • Gemini1375 𝕊𝕚𝕔𝕜 𝕠𝕗 𝕥𝕙𝕖 𝕊𝕥𝕦𝕡𝕚𝕕𝕚𝕥𝕪🧷 (@Gemini1375) reported

    @netflix and Amazon Prime Video don't do that. They work just fine. On top of the other issues I have with @hulu I am ready to cancel you all together, not Just the live tv part!!

  • crisidev Bigo (@crisidev) reported

    @NOWTV compared with Netflix or Amazon video, the experience with you is terrible. The app is buggy, you need to restart the cast basically every episode, subtitles are out of sync and not always available. Luckily you have GoT...

  • IceSeason101 Ice (@IceSeason101) reported

    Prediction: Streaming Service Crash akin to the Video Game Crash in the 80's will happen. Disney Plus, Netflix, Amazon and Hulu come out on top. CBS might also survive. NBC, WB, some other services not as lucky.

  • timelagstudio TimeLag (@timelagstudio) reported

    Well apparently everyone is loving the Mario Maker 2 Stylus. Except those type of stylus in the past have been terrible. So I ordered one of those kind, and two other type from amazon. I think this will make an interesting video. Time to finally try out Smash Stage Builder.

  • VickyJha Vicky (@VickyJha) reported

    @PrimeVideoIN @amazonIN @AmazonHelp [Require technical support] I have a Vu HD Ready LED Smart TV (32 inch). I have tried everything but unable to run Amazon Prime Video on it. I want to watch all your amazing content on my big screen. Please help!

  • silver_zeo SilverZeo (@silver_zeo) reported

    @NightCrestComic @HuttserGreywolf I remember when I searched "Pokemon" on Amazon Video... ALOT of results were either PokeMon Go tip videos or some really bad fanart projects that seem borderline bootleg level of quality...

  • AndrewAlerts Andrew Alerts (@AndrewAlerts) reported

    @CartridgeGames I don't think this reflects the quality of the title, only that Walmart is being VERY aggressive with their video game pricing and Amazon is being VERY aggressive matching Walmart's pricing.

  • jodieinsuits rileyrae🏳️‍🌈🦄 (@jodieinsuits) reported

    @cityofandxm No problem! Not sure where you're planning on watching but I've used it with Netflix and CTV, doesn't work for Amazon Prime Video they somehow detect it but it's also really good for protecting your IP if you download torrents :)

  • argobagdr Reluctant Jumpmaster (@argobagdr) reported

    @TinyAwoo It knows I like pins but it has awful taste on pins and keeps suggesting the most garbage things. Very similar to Amazon knowing I like *gestures broadly* video games

  • Bargainhunterw1 (@Bargainhunterw1) reported

    Amazon Affiliate Profits Self-help Video 9 of 15 just released on YouTube today.

  • PhelanMccormack Phelan (@PhelanMccormack) reported

    Send me links to the worst products on amazon.. I’m making a video

  • Zak_1878 Zak (@Zak_1878) reported

    @CHLOELSTOKES @alecingle @JasmineNArch Good luck changing amazon prime video app on your PS4 Alec, getting into the real problems here

  • Bango2331 Bango II (@Bango2331) reported

    @directvnow Your app on the Amazon FireStick and on my phone keep crashing repeatedly. I get about 30 seconds of video on the Stick before it crashes. I've tried multiple restarts of both devices. Your app is the only issue.

  • mondelarosa__ iconic. (@mondelarosa__) reported

    Dammit. 😫 I paid for my fav movie Troy the other day on Amazon Video & now I don’t know how to make it work on my tv.. @JeffBezos HELP. Lmao.

  • JolieLexis Lex❣ (@JolieLexis) reported

    I have Netflix, Hulu, Amazon Prime/Video, Sling, AND a jail broken Firestick. Whew.

  • merladd7 Meredith Ladd (@merladd7) reported

    @Redlambs2 @Twitch @TwitchSupport Yup. 100% agreement. Its super frustrating in general. Amazon prime video also has annoying app with a terrible video player. Just frustrating overall.

  • Kissless Anat (@Kissless) reported

    Amazon Prime Video is like those creepy little dingy cornerstore rental stores, back in the day. At least in Canada. It's terrible.

  • Dan_Benenson Dan Benenson (@Dan_Benenson) reported

    You can find a surprising number of older and more obscure films on amazon video, but then the picture quality will be like a .wmv downloaded from limewire in 2002

  • keverzoid Kevin JF Topp 🏳️‍🌈 (@keverzoid) reported

    @CreativePursui2 ‘Tis. I believe Amazon Video has it. It’s one of few movies that is so mind-bogglingly stupid, that I encourage people to see it to truly understand how awful it is.

  • babysheeps109 Jaime Hagerman (@babysheeps109) reported

    @HBOGOhelp my amazon fire stick app will only play audio and no video. Tried uninstalling and reinstalling the app and it doesn’t help.

  • Ar_Dubya Ryan W ✈️🏒⛳ 🎣 🥃 (@Ar_Dubya) reported

    @sean_hando @TSN1040 @iHeartRadioCA @RadioplayerCa Yup.... and for some reason, the streaming apps for radio are terrible. I can only assume it's on the shipping end, rather than the receiving I have no issue with Spotify, YouTube (music or video), SiriusXM, Netflix, Amazon Music, PrimeVideo…. you get the picture.

  • RINMichaelis Rin Michaelis (@RINMichaelis) reported

    @socioEqualiser 3:20 He says, that AOC says that amazon should pay taxes. Then he agreed. He said, "It's definitely is an issue. Amazon should be paying taxes." This video doesn't support your argument, it goes against your argument. It's like you didn't even watch it before sharing it.

  • RealVoiceShark John Archer (@RealVoiceShark) reported

    My favorite mark of quality on Amazon Video is clicking the Cast option and NOTHING comes up.

  • TheRamblingElf Richard (@TheRamblingElf) reported

    @FHS_SW1 The worst show for that here was The Americans. Each season was on a different TV channel. Sometimes it went on Amazon Video for free, sometimes not. It was such a battle to keep up with.

  • DanEwer Daniel Ewer (@DanEwer) reported

    @AmazonHelp The last two weeks that I tried to stream Game of Thrones via my Amazon subscription the video quality was degraded and stopped periodically to buffer. My speedtest indicated that I had 212 Mbps of downstream bandwidth, so I didn't think that was the problem.

  • alexlindsay alexlindsay (@alexlindsay) reported

    Looking at both, I think the Amazon compression of GoT looks better than HBO Now. Less macroblocking in dark areas and blurred backgrounds. Neither are really acceptable given it’s VOD not live. I think the we get lower quality video in first week to save $$ moving the bits.

  • rhaennie pati,, d-35 / was @ wenseyo (@rhaennie) reported

    @88yeols girl my tl was and still is full of spoilers but the quality of the video looks shitty 😭 anyway last week it leaked bc of some streaming service like 2hrs before the premiere, this week amazon, what’s gonna happen next

  • shawncreed 𝘴𝘩𝘢𝘸𝘯 𝘤. 𝘳𝘦𝘦𝘥 (@shawncreed) reported

    @randyzwitch so you think. seriously, people get shipped previously opened stuff from amazon marketplace sellers all the time. it's a massive problem. i imagine walmart's marketplace would be no different. if i am going to pay $6k for a video card i will buy it where i can check the box first

  • veemacks Vee Macks (@veemacks) reported

    @amazonDE Thanks for charging me twice for watching a movie and giving me no ability to contact you. Infinite loop: "Your Orders" -> "Help" -> "Cancel an Order" -> "Your Orders". Never a chance to email to a human. I'll never use Amazon Video again.

  • thetruetrue shaun williams (@thetruetrue) reported

    Coming back to @AmazonVideo after a long time :) . I remember now why i stopped using the service. No #chromecast support and terrible search interface and design on the app. @JeffBezos #JeffBezos #AmazonPrime

  • suyashyebud Shubhangi Atre Fan club (@suyashyebud) reported

    @androwide please upload a dedicated video regarding #RedmiNote7 ,if you have Amazon Prime Video account. Please help me.. Redmi Note 7 amazon prime video ko HD mein support karta hai ya nahi naya update aane ke baad

  • everyjosh4free Josh (@everyjosh4free) reported

    Food $200 Data $150 Rent $800 Amazon Prime Video rentals of the cult comedy classic "The Master of Disguise" (2002) dir. Perry Andelin Blake $3,600 Utility $150 someone who is good at the economy please help me budget this. my family is dying

  • Tanktop2353Mike Mike Roberts (@Tanktop2353Mike) reported

    @AmazonHelp “This is from amazon support. I am very happy we were able to fix your problem about Prime Video. It was a pleasure talking to you!” So you break it and email me to say it’s fixed... hahahahaha

  • thebostoncook TheBostonCook (@thebostoncook) reported

    @dufrau same boat doing the trial now. I got an Amazon TV box so I had to watch youtube video on how to get Youtube TV on my Amazon TV because they don't have the app ready. Picture quality is not the best but it will do. Also don't see a way to view all the channels and program times

  • shiftms & Michelle ™ (@shiftms) reported

    @AmazonHelp @CarlaKCoach I'm glad I could use this platform to bring this to light. This has happened to us multiple times. I sent Amazon a video of me screaming for help one time and the driver laughing at me! Blocking our exit is *VERY* serious. My thesis was about aviation accidents and how it takes

  • Sacconejolyyyy SacconeToMyJoly (@Sacconejolyyyy) reported

    @AppevenO I’d love if you guys could fix amazon prime video. I haven’t had a chance to go on it as it crashes every time I open. Thank you :)

  • vehlinggo Vehlinggo🎹🎶 (@vehlinggo) reported

    @DJWfilmmusic @rise_galaxy @TimothyFife honestly, though, streaming music is less of a pain than video. I don't own a blu-ray player anymore, so all my films are viewed. "rented" or "bought" on platforms like Amazon. The quality is better than DVD, but it ain't no blu-ray. And there aren't really any special features.

  • HALaaho Hilkka [rainbowcolored∞] 🖖 (@HALaaho) reported

    @UtopiaKun Can't say, only had the amazon video thing once by accident 😆 I don't like hbo either, the interface is horrible & constant streaming problems. Looking forward to not having to pay for it anymore, after GoT finishes (and even GoT is mostly out of habit now, it's gotten so bad😭)

  • BotBarl0we Bot Barl0we (@BotBarl0we) reported

    Amazon Prime Video terrible mistake of early 20s a look

  • tugbre bre-anna (@tugbre) reported

    downloading amazon prime video and using their 7 day trial is probably the best decision ive made all week like the amount of quality content on there has me sussed for the next 7 days im not doing anything else but watching amazon prime. #YUP.

  • PMzjrrKvugBJXqP Vanessa Bosworth (@PMzjrrKvugBJXqP) reported

    amazon prime video not working #china big ass

  • K1llchain k1llchain (@K1llchain) reported

    @elonmusk can you tell your (inferior) billionaire mate to fix his video streaming service @JeffBezos we are pushing the limits of humanity and understanding and my Amazon prime video stream is still ******* 2 bits per second

  • K1llchain k1llchain (@K1llchain) reported

    @JeffBezos can you ******* fix amazon prime video so that I can watch shit without the shit 1 kilobit rate and audio lag

  • CubsGirl79 Thank you Supernatural!!! 💔 (@CubsGirl79) reported

    I’m just going to use someone else’s tv login at this point, deal with the commercials and mtvs horrible app, and watch it for free. We will NEVER purchase anything off amazon prime video again and will be canceling our amazon prime account.

  • WindaWester WindaWester, Windmill Cancer Survivor (@WindaWester) reported

    @pamelaspunch @thejonlindstrom @BoschAmazon @welliver_titus @dajuanjohnson @neemrick @AveryClyde1 @PrimeVideo @AmazonVideo @Connellybooks @JamieHector @theingridrogers @julietlandau Saw it last night! Wife was tickled it dropped early. Got our "BOSCH" fix for the week. Next week, Ep.2!

  • Omprakashjha12 Om prakash jha (@Omprakashjha12) reported from New Delhi, National Capital Territory of Delhi

    @Airtel_Presence worst experience ever in Airtel network it says fastest network but it is the slowest one.what they promise they never ever delivered.. a customer care executive told me that if I switch to Airtel they will give me amazon prime video subscription but they didn’t


    @Darkvapour_ try setting the Windows power plan to maximum performance. If that's not it, I've had a similar problem that only occurred, when I had Spotify or Amazon Video open in a browser. They made the computer lag every second and it was practically unusable.

  • mr_trick 𝗗𝗔𝗥𝗥𝗘𝗡 𝗛. (@mr_trick) reported

    @MusicAlly @kierondonoghue I can't help but find it interesting that Amazon and YouTube are going to support one another's devices again (YouTube on Fire Stick and Prime Video on Chromecast).

  • EE EE (@EE) reported

    @BenKentF1 No problem, the biggest 4G coverage in the UK, Data Gifting, WiFi Calling, all your calls answered in the UK and Ireland, Apple Music, MTV Play, BT Sport and Amazon Prime Video offers! 😀 - Jenny

  • thomasbland577 Brent Banks (@thomasbland577) reported

    @RENATOLOGY @jefuemon_ver2 @oliverbcampbell I doubt people would keep watching Robotech if they check it out on Amazon Prime. The video quality is horrible. The Animeigo SDF Macross dvds look so much better. I dunno what masters Harmony Gold gave Amazon, but they're VHS quality at best.

  • franksquatch Frank Phillips (@franksquatch) reported from Seabrook Station, New Hampshire

    @larryafranks @PrimeVideo @AmazonHelp @amazon Apparently not, I just tried and it says “video is currently unavailable “. Help Amazon!

Amazon Prime Instant Video Most Common Errors

List of the most commonly reported error codes and fixes:
  • 1007
  • 1022
  • 1055
  • 1060
  • 1066
  • 13
  • 2016
  • 2021
  • 2023
  • 2026
  • 2027
  • 2028
  • 2029
  • 2039
  • 2040
  • 2041
  • 2041
  • 2041
  • 2043
  • 2044
  • 2047
  • 2048
  • 5005
  • 5014
  • 5016
  • 5016
  • 5016
  • 5229
  • 5266
  • 5505
  • 5701
  • 7003
  • 7005
  • 7017
  • 7031
  • 7035
  • 7065
  • 7135
  • 7135
  • 7202
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  • 7206
  • 7207
  • 7230
  • 7235
  • 7250
  • 7251
  • 7301
  • 7303
  • 7305
  • 7306
  • 8020
  • 814
  • 900
  • 9003
  • 9068
  • 9353
  • 99
  • mp1023