Amazon Prime Video

Is Amazon Prime Video down?

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Amazon Prime Video Outage Chart 03/18/2025 05:40

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  1. Buffering (33%)

    Buffering (33%)

  2. Crashing (26%)

    Crashing (26%)

  3. Playback Issues (21%)

    Playback Issues (21%)

  4. Sign in (20%)

    Sign in (20%)

  5. Video Quality (2%)

    Video Quality (2%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesCedar City Playback Issues
United StatesSeattle Buffering
United StatesBrooklyn Buffering
United KingdomChelmsford Playback Issues
United KingdomChelmsford Buffering
United StatesOrlando Buffering
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • OwenGrady31 OwenGrady31 (@OwenGrady31) reported

    @YESNetwork @Yankees games on @PrimeVideo are absolutely terrible. Very glitchy and a pain in the *** to watch

  • carlos921A Carlos (@carlos921A) reported

    @PrimeVideo Acts 20:24 But my life is worth nothing to me unless I use it for finishing the work assigned me by the Lord Jesus—the work of telling others the Good News about the wonderful grace of God

  • biankaaxodg bianka∞ (@biankaaxodg) reported

    @PrimeVideo why am I paying for a subscription to watch a show and half the episodes don’t work?? So dumb

  • daffodilrry_ fénix's here to take their medicine 🍂 (@daffodilrry_) reported

    i have 99 problems and @PrimeVideo releasing the My Policeman trailer would fix 1.000 of them

  • eyz35 Marcy (@eyz35) reported

    @PrimeVideo @TheBoysTV Your phones are NOT working. There is no ringing. Tried the other number for Echo and music no ringing either. Are y’all down????????

  • asgardian200789 𝕴𝖘𝖆 𝕿𝖍𝖔𝖚𝖌𝖆𝖒 - UAMF (@asgardian200789) reported

    @PrimeVideo & @netflix should give the option of allowing the viewers to choose the video quality.

  • ubiquitousurn Sarah J. Crist (@ubiquitousurn) reported

    @primevideo Please assist. My prime video app on my Roku device isn't allowing me to access my profile. There is no internet connection issue.

  • whitneyalways whitneyalways⚓️ (@whitneyalways) reported

    Amazon prime video need to fix it & get it together goodness! Charging to watch old movies @PrimeVideo Corrina Corrina 1994 why do you insist on charging customers to watch old movies. Customers are paying good money to be an Amazon prime account holder . @PrimeVideo

  • DnerKebab5 Döner_Kebab (@DnerKebab5) reported

    @PrimeVideo terrible trailer

  • yashwani09 Yash Wani (@yashwani09) reported

    @PrimeVideoIN is primevideo down? Anyone getting "Cannot play render error"??

  • AdeleSellsNJ Adele Amato Tamburo (@AdeleSellsNJ) reported

    @stickman731 @PrimeVideo @yanksgirl04 I watched the first one with no problem.

  • AdeleSellsNJ Adele Amato Tamburo (@AdeleSellsNJ) reported

    @GiroMosca @PrimeVideo Yes Giro me too no issues today. I know it was their technical issue last time.

  • dhanesshM Dhan (@dhanesshM) reported

    Release Season 3!!! I need my John Krasinki fix in @jackryanamazon @PrimeVideo

  • jdespo08 James Despo (@jdespo08) reported

    @Yankees Doesn’t work on the app @PrimeVideo

  • MrsChibs Wheeeee! (@MrsChibs) reported

    @Fernand1Barbara @PrimeVideo Not working for me either. Tried on my TV and my iPhone.

  • gefiltefishee umm (@gefiltefishee) reported

    Is @PrimeVideo offline? Suddenly keep getting a connection error on Samsung tv. All other services are working fine (Netflix, Hulu, etc). Already checked connection and power cycled TV. Everything's fine except prime video. @DownDetectorUS indicates major outages across US.

  • MonkeSle MonkeSle (@MonkeSle) reported

    @thegameawards @PrimeVideo This **** better not be like how they did Halo Kratos better not be besties with Zeus on some **** *** "gold" timeline or whatever franchises say these days to justify an awful release.

  • mryclept Tom Kosensky (@mryclept) reported

    @yanksgirl04 @AdeleSellsNJ @PrimeVideo I don’t get this as I am having no issues getting the games here :). Odd.

  • Fernand1Barbara Barbara Fernandez 🇺🇦 (@Fernand1Barbara) reported

    @PrimeVideo WTH is Amazon Prime video not working tonight?!

  • sp0r412 Narrow Path (@sp0r412) reported

    @PrimeVideo I can't tell if your videos are 4k or not. How do I know which ones are and how to play them in their highest quality?

  • martinweber Martin Weber (@martinweber) reported

    What is it with @netflix horrible audio quality? Wanted to watch Pacific Rim but the audio was unbearably bad. Switched to @PrimeVideo and not only audio but also image quality was significantly better. Happens often.

  • gefiltefishee umm (@gefiltefishee) reported

    @AmazonHelp is @PrimeVideo offline? Suddenly keep getting a connection error on Samsung tv. All other services are working fine (Netflix, Hulu, etc). Already checked connection and power cycled TV. Everything's fine except prime video. Account is active and in good standing too.

  • prnouncdsparxen Shock 🗿 (@prnouncdsparxen) reported

    @PrimeVideo @InvincibleHQ theyre a terrible concept anyway literally just crappy jpeg art that somehow goes for thousands and whoever buys it doesnt even actually own it its all just a bunch of stupid bs

  • AdeleSellsNJ Adele Amato Tamburo (@AdeleSellsNJ) reported

    @GiroMosca @PrimeVideo Today no it’s a great picture and sound on the TV. I had contacted them earlier this morning telling her the problem.

  • olsenerinj Erin Olsen (@olsenerinj) reported

    Hey @PrimeVideo in case you haven't prioritized it, you've got until June 14th, when @SoundersFC play the Whitecaps, to fix your geo-restrictions on the broadcast that is supposed to be accessible to subscribers everywhere in Washington State but can't be viewed in Clark County.

  • KittieBang ULTRA MAGA EXTREME DEPLORABLE (@KittieBang) reported

    @LukeDagnese @PrimeVideo It is not the best. Close to the worst woke fest one can watch. Amazon is picking up the Netflix slack apparently.

  • hakam_jangid Hakam Jangid 🇮🇳 (@hakam_jangid) reported

    How people watch movie like heropanti 2. I salute their patience. Worst movie I seen in my life. @Bollyhungama @PrimeVideo

  • Melanie79089717 Melanie (Damore) Ohlbrecht (@Melanie79089717) reported

    @fabbalusmartin @PrimeVideo You're so lucky. As a woman with a broken back, a severe/rare autoimmune disease& an inoperable brain tumor I basically have NO life and appreciate ALL the good movie reviews i can get!

  • JHo09541231 JHo (@JHo09541231) reported

    @_jvm2222jtk @PrimeVideo It has the single worst screenplay I've seen yet from any of Amazon's frequent bottom-feeders.

  • aqeel05330626 aqeel (@aqeel05330626) reported

    @facebookapp @lizzo @PrimeVideo Hi, Facebook is not releasing my payment after sending me invoice. What to do? Can you help me out. It’s been more than 6 months. I tried contacting customer support but no satisfactory response. Please help me out. #facebookscam