Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 12
Los Angeles, CA 8
Portland, OR 8
Orlando, FL 7
Minneapolis, MN 7
Chicago, IL 7
Atlanta, GA 6
Seattle, WA 6
Houston, TX 6
Omaha, NE 5
Miami, FL 5
Denver, CO 5
Ashburn, VA 5
Perth, WA 4
Brisbane, QLD 4
Dallas, TX 4
Birmingham, AL 4
Las Vegas, NV 4
Sydney, NSW 4
New York City, NY 4
San Jose, CA 4
San Diego, CA 3
Queens, NY 3
Vancouver, BC 3
Buena Park, CA 3
Columbus, OH 3
Austin, TX 3
Katy, TX 3
Milwaukee, WI 3
Tampa, FL 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • Blodwynsfriend Rachel Hanson (@Blodwynsfriend) reported from Caerphilly, Wales

    @JackTili @PrimeVideo We’ve watched all the rugby on Amazon Prime this season and there’s not been a single match where it hasn’t frozen several times during the game so we’ve had to restart it and sound issues have been common. Genuinely a lot to improve on...

  • alastairjam Alastair Jamieson (@alastairjam) reported

    @nickpiggott @PrimeVideo Yeah although I think today the issue is sound at the location. Serious issues in fact.

  • lloydjenks69 Lloyd Jenkins (@lloydjenks69) reported

    @JeddBeavis @PrimeVideo Some people are saying its the internet but i never have a problem with anything else.

  • warthog101 Pembrokeshire Jedi 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@warthog101) reported

    Jesus the @PrimeVideo commentary team on the #IREvSCO game are awful

  • PatchzoSunshine Patches of Sunshine (@PatchzoSunshine) reported

    @PrimeVideo canceling you and @audible_com bc you won’t allow me to login and your technical support can’t figure out the issue despite 2 hrs of troubleshooting. The 12 $ credit after bein customer for 5 yrs is laughable. Going to shop small if you’re going to give fragmented svc

  • MatthewChawner Matthew Chawner (@MatthewChawner) reported

    @PrimeVideo @EnglandRugby Bored with Amazon Prime rugby coverage - it is a disaster. Woeful camera work, awful commentary, poor transmission. These national games should be on national television which has a proven track record and skills to deliver. Sort it out! #rugbyonTV

  • RobertCorp Rob Corp (@RobertCorp) reported

    @alastairjam @PrimeVideo They’re having big sound problems. At one point the TV commentary was being played out over the stadium speakers.

  • vitor182s Vitor™ (@vitor182s) reported

    @PrimeVideo @JohnBoyega can you tell me why my @Xiaomi mi9, even with widevine L1, can't play your videos on full hd hdr? I saw that iphone x can use up to 5.8gb/h while mine works on 0.46/h at maximum? This doesn't make sense, it's widevine L1, Netflix runs without problems!!!

  • thomasrhysmusic thomasrhysmusic (@thomasrhysmusic) reported

    If you are a rugby fan then frankly, you need to watch #OceansApartFilm on @PrimeVideo @danleo82 has lifted the lid on issues that urgently need to be addressed by @WorldRugby This film needs to be promoted before every game and we need to stand behind the Pacific Islands 💙

  • LumiNana LHM (@LumiNana) reported

    God damned Amazon! Movies never load! There is always an issue! Maybe it’s time to cancel since I can’t watch anything @PrimeVideo @amazon #AmazonPrimeVideo

  • JoshF618 Josh Fitz (@JoshF618) reported

    Has anybody else who tried watching Sound of Metal had problems with the lips synching on @PrimeVideo?

  • WrinklyRocker Wrinkly Rocker (@WrinklyRocker) reported from Bridgend, Wales

    Awful coverage from #PrimeVideo! If I pay for something, I expect it to be better! This was not! #WALvITA

  • IamrobelfromLB Robel (@IamrobelfromLB) reported

    @PrimeVideo @JohnBoyega 1/2 Dear prime video I’ve had been this site for a long time now. But here is the problem i don’t visit it often, because the movie’s are ether old or Indian movies.

  • IamrobelfromLB Robel (@IamrobelfromLB) reported

    @PrimeVideo @JohnBoyega 1/2 Dear prime video I’ve had been this site for a long time now. But here is the problem i don’t visit it often, because the movie’s are ether old or Indian movies.

  • ghinzani Steve Grose (@ghinzani) reported

    @EurosportCare @PrimeVideo Hi, I'm talking about the Eurosport player on Amazon Prime. The only option it offers me is a 7day trial of Eurosport,I can't login with my existing Eurosport Player account details, which is what I'd like to do. Why is that? Am already a Prime subscriber in addition to Eurosport

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