Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 8
Madrid, Comunidad de Madrid 7
Pune, MH 7
Chennai, TN 6
Hyderabad, TG 6
Seattle, WA 4
Melbourne, VIC 4
Saint Augustine, FL 3
Mumbai, MH 3
Minneapolis, MN 3
Atlanta, GA 3
Los Angeles, CA 3
Miami, FL 3
Valencia, Comunitat Valenciana 3
New Delhi, NCT 3
Vancouver, BC 3
Ashburn, VA 2
Roseville, CA 2
Wake Forest, NC 2
Toronto, ON 2
Milwaukee, WI 2
Edinburgh, Scotland 2
Manchester, England 2
San Diego, CA 2
Nashville, TN 2
New York City, NY 2
Frederick, MD 2
Paris, Île-de-France 2
Dallas, TX 2
San Antonio, TX 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • finoallafine_ve Francesco Fasano (@finoallafine_ve) reported

    @hashim0307 @PrimeVideo I’ve confirmed my opinion about CR after watching #allornothing. He believed that was better than the team, and he thought he was over the teammates. The problem on the team is the mindset, the Psychologist should be changed immediately

  • robincena05 Robin Zany (@robincena05) reported

    @AmazonHelp Man I can't even end my prime membership now, since I paid via @Airtel_Presence postpaid bill. Worst experience ever from @PrimeVideo, and it'll be my last order. Peace out

  • jobe0127 ከመዳን (@jobe0127) reported

    @David_e25 @JESUSguideME @PrimeVideo ONE OF THE WORST VILLAINS??? are you insane? I gotta admit he was watered down a bit in raimi's interpretation but he is far from one of the worst

  • diaryoftheill Thimble (@diaryoftheill) reported

    @themiserycrown @PrimeVideo What’s the problem?

  • aedrington3 Andrew Edrington (@aedrington3) reported

    @PrimeVideo Unpopular opinion and I’m going to get flamed for this, spider verse was the worst by FAR

  • AlasKaPedh betterThanSharmaJiKaLadka (@AlasKaPedh) reported

    dear @PrimeVideo why there is no option in your Android tv app to set quality of video 🤔🤔🧐

  • SuperRob Rob Stevens (@SuperRob) reported

    @JaceMurray @PrimeVideo @amazon Changing the picture mode is a placebo. The same issues would be there, you're just unlikely to notice them because your TV is compensating. (My TV is in calibrated mode.) Switching to 1080p being a solution just confirms my suspicion ... they bit-starved the 4K stream.

  • FatimaAkintola Akintola Fatima (@FatimaAkintola) reported

    @PrimeVideo Good day Please I’m having troubles with updating my payment on my Amazon account using my debit card but it’s saying card not supported But it was stated that one can make payments using a Debit or Credit Card I’d appreciate it if you can help me out on it

  • rahul22413084 rahul (@rahul22413084) reported

    @PrimeVideo T-11) 403-6843170-9802710 Received damaged product and custmr care not ready to help even after many calls and emails. Still left with damaged product and waste of my money. I need some higher ups to take the issue and provide some resolution. Custmr care say they r helpless.

  • AmazonHelp Amazon Help (@AmazonHelp) reported

    @LynsieSutton12 @PrimeVideo We're sorry to hear this. Are you receiving an error message when trying to view the video? -Liz

  • JaceMurray Jace Murray (@JaceMurray) reported

    @SuperRob @PrimeVideo @amazon The WoT subreddit had a post up recently on how to fix the visual glitches. Answers range from switching to 1080p, changing tv to cinema mode. You might find specific recommendations there, but it seems to be fixable until Amazon figures it out.

  • Equalit43195996 EqualityForAll (@Equalit43195996) reported

    @PrimeVideo This has the typical lazy writing. All challenges stem from emotional issues causing every conflict.

  • EdwardW32961476 Edward Wright (@EdwardW32961476) reported

    @uberluggage @PrimeVideo Try it on tablet, if you have one. I had the same issue with my roku tv during the initial premiere.

  • LynsieSutton12 Lynsie Sutton (@LynsieSutton12) reported

    @PrimeVideo @amazon could someone please contact me to get help with a refund. We are unable to play the video that we were charged for.

  • VellyJatt77 Jass (@VellyJatt77) reported

    @modelpek @PrimeVideo It shouldn't even be on the list. It doesn't feel like a spiderman movie at all. Easily the worst.

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