Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chicago, IL 6
Los Angeles, CA 5
London, England 5
Brisbane, QLD 4
Seattle, WA 4
Sydney, NSW 4
New York City, NY 3
Roanoke, VA 3
Charlotte, NC 3
Portland, OR 3
Irving, TX 3
Orlando, FL 3
Delhi, NCT 3
Houston, TX 3
Leeds, England 3
Cypress, TX 2
Perth, WA 2
Oklahoma City, OK 2
St. Petersburg, FL 2
Dallas, TX 2
Salt Lake City, UT 2
Eugene, OR 2
Albuquerque, NM 2
Brookfield, WI 2
Las Vegas, NV 2
Kingston upon Hull, England 2
Phoenix, AZ 2
Sheffield, England 2
Dublin, Leinster 2
Bengaluru, KA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • JacobSkarhus Jacob Skarhus (@JacobSkarhus) reported

    @PrimeVideo #thursdaynightfootball is the worst

  • thecruickshank2 Quinn Cruickshank (@thecruickshank2) reported

    @PrimeVideo what the actual hell?!? My stream goes 10 seconds and then freezes! All the other apps I have work but not yours. A billion dollar corporation and you can't afford a working network..shame

  • Coach_Steve_ Steve Nichols (@Coach_Steve_) reported

    @amazon @PrimeVideo video quality for these TNF games is horrible

  • Cpescado2112 Cpescado (@Cpescado2112) reported

    The NFL feed on @PrimeVideo is terrible

  • EricShiblon Eric Nelson (@EricShiblon) reported

    @PrimeVideo Thursday night football and not prime video quality at all. What is going on?!

  • Maddxo_ Madison Jane Mora (@Maddxo_) reported

    Thursday night football on prime has been the most frustrating thing for my dad. I feel so bad for him he's missed like half of the games bc he refuses to learn how to work something that's not cable. I wish they did it on both networks to accommodate older people. @PrimeVideo

  • ComSense1313 Commonsense (@ComSense1313) reported

    @PrimeVideo Worst viewing of a NFL game ever. It’s like watching TV in the 70s!

  • Vanster2000 Van A. Hurst (@Vanster2000) reported

    Error code 7136 on @PrimeVideo for Thursday night football

  • Skipworth_CPA Daniel Skipworth, CPA/CVA (@Skipworth_CPA) reported

    Is @PrimeVideo NFL broadcast supposed to be HD? It's the worst Def I've ever seen. Blurry as heck. C'mon @JeffBezos

  • Momopopohehe Mari Maria Mercedes Bench (@Momopopohehe) reported

    @PrimeVideo hi, is there other way to remove the OTP to sign in to the account? The number attributed to my Amazon account is no longer active.

  • Gwilez Greg Wiley (@Gwilez) reported

    How come my @YouTubeTV is laggy while watching Football on Sunday but my @PrimeVideo streams perfectly for Thursday night football games? Fix your **** @Google

  • sirkrekked Sirkus (@sirkrekked) reported

    @NFL So the move to @PrimeVideo on Thurs means more difficult to watch your games, but the constant streaming quality problems make it more difficult to watch for those who can. One would think you’ve got the money to correct this. Of course one would think @JeffBezos does also.

  • ComedyIsTherapy (((Chris)))) (@ComedyIsTherapy) reported

    So I turned on what I thought was Basic Instinct2 but then I realized I was watching me before you that horrible movie about a disabled guy who dies for the love of his life @PrimeVideo y'all need to to fix it y'all got the wrong bad movie going on LOL

  • honeymesony sony ✨🦇 (@honeymesony) reported

    i need prime video to do the little tv thing on the side of my screen. fix it @PrimeVideo

  • 0x_ftm Slippin_Jimmy (@0x_ftm) reported

    @PrimeVideo More like prime video still trying to figure out how to deliver a quality stream 13 weeks in. Absolute trash. Fix it Amazon

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