Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New York City, NY 8
Denver, CO 7
Atlanta, GA 6
Ashburn, VA 5
Brisbane, QLD 5
Chicago, IL 5
Orlando, FL 5
Los Angeles, CA 5
Minneapolis, MN 4
Phoenix, AZ 4
Tampa, FL 4
Dallas, TX 4
Bengaluru, KA 3
Seattle, WA 3
Mumbai, MH 3
Indianapolis, IN 3
Palmyra, VA 3
Nottingham, England 3
San Antonio, TX 3
Montréal, QC 3
Winston-Salem, NC 3
London, England 3
City of London, England 2
Fairfield, CA 2
Marietta, GA 2
Lexington, KY 2
Torrington, CT 2
New Oxford, PA 2
Spokane, WA 2
Buena Park, CA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • chucklepie_ii Chucklepie II (@chucklepie_ii) reported

    @bt_uk @PrimeVideo the latest Prime app update to the BT Vision box is a complete disaster. It's unusable and like wading through treacle with every movement. Please bring back the old version. Maybe even do some testing...

  • moonlluna24 Lluna (@moonlluna24) reported

    Some thing you just can’t fix with duck tape and paper clips! But we definitely can #SaveMacGyver @CBS @netflix @PrimeVideo

  • Seitzy1 Chris Seitz (@Seitzy1) reported from Oak Hill, Virginia

    If your out of streaming ideas from quarantine, Words on the bathroom walls on @PrimeVideo is a quality movie about the stigma around mental illness.

  • militarymom4evr Joanna M. Camacho (@militarymom4evr) reported from South River, New Jersey

    @Mariano_G36 @PrimeVideo Still feel broken as you are so right .

  • TheJASHJAY JASH JAY (@TheJASHJAY) reported

    Hey @amazon @PrimeVideo...I’m locked out of my account all because my phone number isn’t updated to receive a verification code. All I want to do is login to my AppleTV. Customer service says I have to create an entirely new account. I’ve had this one for years. Fix this please.

  • Farbaut Farbaut (@Farbaut) reported

    @AmazonHelp Hello i have problem with my primevideo account (and amazon account) i have my old phone number connected to it and i dont have it anymore is there anyway i can change it to my new phone number so i can log in to my accounts?

  • MRIDUL73659193 MRIDUL AGRAWAL (@MRIDUL73659193) reported

    @PrimeVideo @PrimeVideoIN I'm facing problems with streaming videos on your app. The videos are blurry and i can't watch them on 1080p hd despite my device is compatible please help

  • CryaosRosebud Cryaotic/Rose (@CryaosRosebud) reported

    @LaNeshaMitchel1 @iamjavanna @PrimeVideo Netflix still got a colorism problem

  • secretbutterfly Feral Queer on the Internet (@secretbutterfly) reported

    Hey @IMDbTV when I try to watch Leverage with ads through @PrimeVideo it says "Subtitles are unavailable for your selected language," which is English. When I outright bought an episode, suddenly the subtitles appeared no problem. Why aren't subtitles available w ads?

  • Dizzybutterflyy Stephanie MacLean (@Dizzybutterflyy) reported

    @CHcobra @PrimeVideo I think he tried to draw a parallel between a horror flick and the lives POC have been forced to live. Its awful, yes. But if white people do not confront what they created it will never be corrected.

  • EMSBoys Edmund Boys (@EMSBoys) reported

    @PrimeVideo @antonystarr First time I watched "Outrageous Fortune", needing an @antonystarr fix after #Banshee, I wasn't aware of the casting, and didn't notice the dual credit. So, first time Van rolls up onto the lawn, I was like, "F*ck me! They got someone who's a dead ringer to play his brother!"

  • tresadenise12 Tresa D. Dunbar (@tresadenise12) reported

    @SusanStone12 @PrimeVideo 💯💯terrible

  • ShadmanMosaddek shadman Mosaddek (@ShadmanMosaddek) reported

    @PrimeVideo why so many tamil movies !!!! Why did you people stop uploading good movies !!! Right now I feel like you are worst streaming/rental service out there !!!! No good movies 😠😠😠😠😠

  • Amit70559557 𝙰𝚖𝚒𝚝 𝚔𝚞𝚖𝚊𝚛 (@Amit70559557) reported

    @AmazonHelp @amazon @PrimeVideo Kindly help me to deliver my product asap still not delivered yet This is waste of money to buy #amazoneprime

  • peaceun2u2003 Emma Kindred (@peaceun2u2003) reported

    @Angela_Rashida @PrimeVideo It’s not going to far. Sadly this has happened and worst

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