Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Seattle, WA 11
London, England 9
Phoenix, AZ 8
Madrid, Comunidad de Madrid 7
Dallas, TX 6
Los Angeles, CA 6
Bengaluru, KA 6
Chicago, IL 6
New York City, NY 5
Atlanta, GA 5
Portland, OR 4
Oklahoma City, OK 4
New Orleans, LA 4
Perth, WA 4
Glasgow, Scotland 4
Las Vegas, NV 4
Birmingham, England 4
Houston, TX 4
Washington, D.C., DC 3
Bristol, England 3
Stuttgart, Baden-Württemberg Region 3
Columbus, OH 3
Knoxville, TN 3
Mumbai, MH 3
Miami, FL 3
Ballston Spa, NY 3
San Antonio, TX 3
Louisville, KY 3
Calgary, AB 3
Colorado Springs, CO 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • jdprose J.D. Prose Sr. (@jdprose) reported

    Trying to watch Chargers/Chiefs on @PrimeVideo & nothing works. Error messages, won’t play video, video unavailable. Nothing. Thanks @NFL, as the 16yo said, “Fricking stupid.”

  • Humacaoscape Elvin Kālāʻo Garcia (@Humacaoscape) reported

    I'am I the only one who's experiencing quality issues with the streaming of tonight's Football game on Prime, the Chargers vs Chiefs? @PrimeVideo #NFL #NFL #thursdaynightfootball

  • mattingly54 Matt Mattingly (@mattingly54) reported

    The quality of the @PrimeVideo stream is junk. What a let down.

  • CarlsonEd Ed Carlson (@CarlsonEd) reported

    @PrimeVideo I extremely disappointed! I became a member to watch TNF. I followed the troubleshooting tips and nothing worked. I have never had any issues with my internet. Then when I follow your instructions to a live chat I get the message that live chat is unavailable!

  • JeevyJeev Rajeev Tiwari (@JeevyJeev) reported

    Hey @PrimeVideo and @amazon I’m not paying you to have a glitchy stream where I can’t watch football. Fix the stream!

  • staapes57 Ryane (@staapes57) reported

    @PrimeVideo #TNF streaming quality is absolute trash. I have AT&T Fiber, just Ookla clocked at 291 Mbps download and 190 Mbps upload. The streaming quality is on you, not my internet quality. I'm currently able to stream Netflix at 4k, then I witch back to TNF and it's lousy.

  • plzhelpmynolez Yeeeuupp (@plzhelpmynolez) reported

    @PrimeVideo this game looks terrible.

  • tbraunfisch traci braunfisch (@tbraunfisch) reported

    @PrimeVideo @JeffBezos seriously this is the feed for football. You all have work to do. #ChiefsvsChargers

  • TioMatteo Matt Harrison (@TioMatteo) reported

    Is anyone else getting constant freeze frame stuttering on this @NFL @PrimeVideo broadcast? Every 60 sec or so it stutters in freeze frames with uninterrupted audio. It is driving me crazy! @MLB never does this so I know it’s the stream. Better fix it quick! 🤬

  • gasdockd Kishan (@gasdockd) reported

    @PrimeVideo @chargers @Chiefs Smooth audio without any interruptions. Video goes choppy, with a frame rate of about 0.5Hz, for about 3 seconds, every 10-30 seconds. Gigabyte fiber. Never had this issue with live sports on YouTubeTV.

  • JockosSP Jockos Sprint Parts (@JockosSP) reported

    @PrimeVideo @nfl your picture quality looks like something from a 1990 box tv.

  • dan_faber Dan Faber (@dan_faber) reported

    @NFLonPrime @PrimeVideo I signed up for the 30 day trial of prime. There is no chance I will pay for prime after 30 days with this horrible stream quality

  • justin_mac802 Justin McAllister (@justin_mac802) reported

    Watching @NFL game on @PrimeVideo is garbage! Had better quality tv in the 80’s wtf. #ChiefsvsChargers

  • Starkwthr1 Charles Starkweather (@Starkwthr1) reported

    @ajassy @NFL @PrimeVideo Video quality is meh. I’m on gigabit fiber. Can’t help but compare this to a recent MLB game I watched on Apple TV+. The video quality was so surprisingly good, I had to check if it was a 4K stream (apparently it wasn’t). You’d think the people who bring you AWS could do better.

  • Jodzio Jodzio Johns (@Jodzio) reported

    @_ChrisAlexRoss_ @JeffBezos @PrimeVideo Do you have it on 'better' or 'best' quality?

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