EE Outage Report
Why is my EE service not working?
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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of EE reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at EE. Are you experiencing issues or an outage? Leave a message in the comments section!
Will EE compensate me for the outage?
EE outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use EE and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. EE has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Phone (42%)
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Internet (36%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (4%)
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TV (2%)
Live Outage Map
The most recent EE outage reports came from the following cities: Bedford, Morecambe, Ipswich, Newcastle upon Tyne, Nottingham, Belfast, Southwark, Hackney, Matlock, Sutton Coldfield, Bakewell, Manchester, Leicester, St Austell and London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Bedford |
Internet | |
| Morecambe |
Internet | |
| Ipswich |
Total Blackout | |
| Newcastle upon Tyne |
Phone | |
| Nottingham |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports
Latest outage, problems and issue reports in social media:
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biomulv
(@biomulv) reported
@immaSidd 4 years of having 5g and outside 1 or 2 pointless speed tests , I have personally yet to see the benefit of it. Still have absolutely zero signal in my own street and very very limited signal over our whole county. @EE
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hand over ur kneecaps
(@gracierainnn) reported
@EE absolutely disgusting service by YOUR company. My account was hacked due to shoddy security measures on behalf of YOUR company. A fraudster added himself to my account and added a £70 per month contract to MY BILL, plus additional fees INCLUDING A WHOLE PHONE,
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StretchEz
(@emartin0157) reported
@EE @SamsungUK Trying to ee contact customer services it ask for my number I put it in but it says wrong number n hangs up on me? Can you help thanks
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Lourdaise
(@lourdaise) reported
@EE Unfortunately that is the wrong interpretation of my silence - I have been speaking to customer services on the phone and in store but somehow have ended up with a ludicrously expensive contract i didn’t sign up to and a phone that doesn’t make calls, texts or connect to data.
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That Sam Show
(@ThatSamShow) reported
@EE What is wrong with the coverage across West Wales over the past four weeks? It's been absolutely diabolical. The worst I've known it down here in 10 years! If this is the future of EE, I'll be saying goodbye this year. 👋
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Louise Tucker
(@louisetucker) reported
@O2 I have an old phone of mine which I want to use an @EE pay as you go sim in, but it’s saying it’s not supported- never had this problem before, the EE sim is @1stFelbridge emergency contact phone so I need to get it working and I’ve never had problems swapping them over b4
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Scott☄️💥
(@AdewumiSeunEmm1) reported
@gracierainnn @EE Talk to @__DaYvE they helped me when support services wouldn’t help me🥺..
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Nikita Chauhan
(@nikitakchauhan) reported
@EE I am being asked to sign in to the EE network and then presented with options to buy data. I have a data package with you. Please can you resolve so that I can access the internet when not connected to wifi?
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Badar Nasir
(@BadarNasir) reported
@EE I did send the mail with my complaint but still have not heard anything back. Can you check?
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Eimear O'Hagan
(@EimearFreelance) reported
@millihill @VodafoneUK I've been an @EE customer for almost 20 years and always had really good customer service.
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lisa
(@lisa2461719) reported
@hollyjademowf @EE Had same issues but but with the help of @DaveTechPro I was able to get mine working again.
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Martin Hall
(@DynomotHall) reported
Well EE your web page is awful, but your staff sorting my upgrade out in your Sheffield "The Moor" shop were excellent. Got to mention Liam who rembered my name and deal I wanted from yesterday (I forgot my trade in phone). 10/10 customer service. @EE
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Leanne Noakes
(@leanne_noakes) reported
@EE Wi-Fi is absolutely rubbish. Can never watch a programme!
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JOE 🕉️
(@fuzz_valley) reported
@EE Any problems in the HP2 area? I consistently don't have good connection anywhere in my house but today is unusable, 15mb download and 0mb upload. Not a service worth £30 a month at the moment.
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Cee Arts 🧸
(@ceearts) reported
@EE @btsport The fact my EE mobile data and BT broadband stop working at the exact same time surely isn't a coincidence... please communicate with your PAYING customers and let us know what's going on?.... I should not have to ask, this seems to be an everyone problem, not just myself...
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James 🇬🇧
(@ItsJamesPowers) reported
Day 103 of #PhoneGate Despite another effort, I'm still waiting for the @OmbudServices to comment. I have been in a bad place the last few days. Big companies like @EE & @SamsungUK don't care about people who are #Neurodivergent. When will #Neurodiversity matter?
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Jen
(@sassybadassy15) reported
@millihill @VodafoneUK Vodafone are the worst...avoid at all cost. I moved back to @EE last week good 4G AND 5G coverage had a slight issue with first bill and they resolved it there and then on the call. I have a complaint with Vodafone that has been ongoing for 3 weeks, it's a never ending headache
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Mark Greenland
(@greenlandm) reported
Once a great company, now shocking customer service from @EE. Nobody knows what they're doing. Paid for BT Sport big screen since November, still can't access it. Will be moving all of my accounts asap.
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Jamie
(@_jamie_skippon) reported
@EE do you have an update on when the issue in St Albans will be fixed. Postcode area is AL1 2RJ, think it’s been almost a year and it’s impossible to get service anywhere down in the retail park, how am I supposed to claim my @McDonaldsUK rewards🥲
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Miss Toppin
(@Miss_Toppin) reported
I can’t call or text because @EE want me to pay a £600 cancellation fee for quitting their totally abysmal broadband. I’ve been with them for eight years and I would rather change my number than pay for something that is ineffectual and unreliable. Never gonna happen.
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Martin Dynan
(@Dynan5) reported
@EE Signal is awful! Nothing you can do…I need to run this contract down and switch
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JB
(@billionthtry) reported
@EE Hello. I’m a victim of harassment related to a number assigned to your network. Is there a way you can let me know who the number belongs to? Or send them a warning or something?
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Mike Halton
(@mch2010uk) reported
from
St Helens, England
@EE Hello. Are you having any issues in the WA9 3PB area because the last 8-10 days has been awful, nothing is work properly. Thanks
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Holly 🌵
(@hollyjademowf) reported
@EE Hi, I can’t sign into my account as it is saying it’s blocked. Can you help please?
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oliver francis
(@oliverfrancis1) reported
@EE WHY DO YOU NEVER EVER EVER ANSWER THE PHONE
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✡️☀Corin Solomonica-Kuh Blue Tickler
(@DOttogross) reported
@EE Ee your signal sucks! I'm in Canterbury with one bar! This ain't mid 90s mate! Fix it up I have shizzle to do!
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Nigel Skull
(@nigecube) reported
Hello @EE As a new Pixel 7pro owner I'm trying to claim my Fitbit Versa 4 online. They are asking for proof of my current phone contract with the document showing carrier name, contract start date and phone model. Not a single document I have online shows the phone model. Help?
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Aboy
(@FranklyUk) reported
@MarcAllera @EE I do not believe you care one bit about anyone. You have refused to acknowledge me or any of the letters and messages I have sent during the past 3 months regarding the way your staff treat disabled people. It has been agony for me and I still have a huge uphill task ahead of me.
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Steve
(@ukwnbng) reported
@VOXI_UK you have 1 hour to answer my dm and resolve my issue at hand or I join @EE immediately.
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Questionable Content at a Reasonable Price
(@QuestionConten_) reported
@EE how incompetent is your customer service team? My friend had someone join her phone plan, order a brand *** new phone, get a number and when she rang about it, you blacklist HER number and let the other ******** continue using the number like they are a valued customer??