Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (31%)
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Device Failure (24%)
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App Crashing (20%)
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Online Features (11%)
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Website Down (11%)
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Errors (3%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Los Angeles |
Website Down | |
| Riverside |
Online Features | |
| Celina |
App Crashing | |
 Birmingham |
Device Failure | |
| Plymouth |
Device Failure | |
 Calgary |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Sands
(@Poolmanouvre) reported
@googlenesthelp still waiting on an update. I was told 24 to 48 hrs. It's been 3 days since that and 6 days since I reported the issue to you. Why don't you just say - we have your money couldn't care less. At least I'd then know.
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Brandon Robert
(@Money__McFly) reported
@googlenesthelp We’ve tried every setting and the heat will not come on until it wants to randomly…and when it is on it doesn’t heat the house to the desired temp, it cuts off prematurely…we even turned the smart/eco function…plz help lol
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MrTerrificPants
(@MrTerrificPants) reported
Hey @googlenest, 1 of my Nest Hubs has been mysteriously disconnecting from Nest Wifi recently for no apparent reason. My other 4 Hubs are fine. The problem unit is closest to the Wifi and there's nothing between them. Whenever it disconnects, I have to reboot it. Any tips?
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tasneem n choudhury
(@taschoudhury) reported
from
London, England
@googlenesthelp why is Google Podcasts not an app on Chromecast with Google TV? Because the phone app on my Samsung is such a disappointment. Also when I can put my phone down, I would like to.
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Adam Clegg
(@Cleggworth) reported
@googlenesthelp any closer to a fix on homes refusing to play @ARCountry? It's been months of it insisting on playing country hits on tunein instead. Wonder if @AmazonHelp's Alexa could manage it? 🤔
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Handy Andy
(@MightyCrotch) reported
My new thermostat came today! My @googlenest is such a wasteful piece of garbage. Between inching my temps up and up and up, and the "Whoops gotta report home to Google. Please wait while we do that before we turn your fan on." -- I'm excited to be done with it.
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Dave Hunt
(@davehunt26) reported
Seriously @Google ? I have @googlenest cams and for two years and my @Apple iPhone gets all the notifications before my pixel5 does. The range varies from 1-10 mins. But a google product to a google phone should never be delayed. Wtf? (This has been a problem in my mind 4 years)
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Handy Andy
(@MightyCrotch) reported
My new thermostat came today! My @googlenest @madebygoogle is such garbage. Between inching my temps up and up and up, and the "Whoops gotta report home to Google. Please wait while we do that before we turn your fan on." -- I'm excited to be done with it forever. #smarthome
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vibrazione79
(@vibrazione79) reported
@googlenesthelp our google nest wifi stopped being connected and with google nest support we can't even pair it to the heat link, and still not able to connect it to the wife. I think the nest is faulty. Please help we have limited control over our heating in the house!
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Phil Cherry
(@philctweets) reported
I've been using a Google Nest Thermostat since end of September 2021. Last week it suddenly went offline, gave a w5 network error and no matter what I do it cannot see any wireless networks (tried resetting everything) :-( @googlenesthelp
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Avishek Saha
(@asaha60) reported
@googlenesthelp my home Wi-Fi got changed can’t reset Wi-Fi in google nest, thermostat not working. Can anybody help? Have 6 month kid in home, it’s 39 now don’t know what vll happen in night
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Sujay Ramaiah
(@sujayramaiah) reported
@googlenesthelp My thermostat is not able to find networks and not able to connect to the app. Tried rebooting both router and thermostat. Not working. Can you please help?
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Maciej Olszewski
(@hey_maciej) reported
@balloob Just a word of warning to everyone using a nest doorbell in a colder climate. There is a well known issue with charging the nest doorbell when it's hardwired and outside temperatures as are anywhere near 0C or below (roughly). @googlenest seems to ignore the issue.
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Cyrus Lewis
(@CA_AA91) reported
@googlenesthelp my nest thermostat cannot connect to Wi-Fi we have tried reset and everything please we need help
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Kurt
(@Zeechia) reported
@googlenest My nest mini keeps losing its connection to my new Chromecast Google TV. Its your products and they can't keep a stable Bluetooth connection with each other... I thought getting the chromecast would work, since it was losing its connection withe my shield TV too. The fix?
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Petr Bravenec
(@BravenecPetr) reported
@alsutton @googlenest I found that the TCP over stateful NAT is often less reliable than the same TCP tunneled over stateless SIT protocol. NAT can effectively kill silent connections. It's probably not IPv4 problem but IPv4+NAT problem.
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Brandon Robert
(@Money__McFly) reported
@googlenest nice again is the WORST in home thermostat available! In the middle of an article blast it’s gonna tell no heat till 4am, like they bills in my crib!!! House is 65 degrees and dropping 🥶
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Shaun
(@spill82) reported
@googlenesthelp hi, I have had a google doorbell, and when i talk to someone the volume is really low. It's up to full on the settings. The auto response options are loud and clear. Tried this with 2 different phones and it's the same. Can u help?
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Stephanie Gagnon
(@stephfandisney) reported
@englishpaulm @googlenest @googlenesthelp So frustrated with Nest/Google. My app says my thermostat is offline so I can’t check my heat while away. Is my heat off? Hope not.
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Rob Sands
(@Poolmanouvre) reported
@googlenesthelp You couldn't help when I did get through, you don't recognise your own case reference, I've been asked 3 times what's the issue (& device) & promised an answer within 24 to 48 hours circa 168 hrs ago and counting. The suspense is killing me.
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Cardiopanic
(@Cardiopanic) reported
@googlenesthelp It's -22 at the moment and the #nest camera is still offline due to "extreme" weather. We leave in CANADA, not Florida FFS. This is ridiculous. @ONconsumer
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Jon
(@magjon29) reported
@googlenest it's 2022 and this problem with home mini still exists. when are you going to resolve this issue???
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SevSev
(@SevSev24) reported
having the most terrible experience with @madebygoogle. Purchased a @googlenest wifi that does not work, and different support teams keep re-directing me to each other and ignoring my messages for 3 weeks already :/
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Eddie Santos
(@eddie_monie) reported
Bought @googlenest products directly from the @GoogleStore to support them directly, but YIKES, what a nightmare in customer support...
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Amir Emami Ghaffari
(@EmamiGhaffari) reported
@googlenesthelp So nobody has contacted me so far to fix the nest thermostat. We were freezing whole last night. This is the level of customer service we receive from this company. That means let customer freezes whole night and we do not care!!!
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cabbagehead
(@_cabbagehead) reported
@googlenesthelp I have the Gen 1 Nest Thermostat. I restarted my router this morning and it seemed to help. But this appears to be an ongoing issue where the app shows it online and then offline throughout the day.
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Fercho Consigli
(@ferchoarg) reported
@googlenesthelp Hi, I have my Nest Hub stucked in the grey screen with the white G after a power outage :( . I've already tried unplugging it for a while and factory resetting it but it's still the same. Is there anything I can do to unbrick it?
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SabunandiQaBa
(@NgupeaceMagents) reported
@googlenesthelp I keep on receiving "Your password was changed 13 hours ago" and I can't sign in on my Gmail account. Please assist.
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Scott
(@ScottGuminy) reported
@googlenesthelp Lots of problems with Assistant on Nest Audio lately. Many commands that used to work no longer work. Specifically integration with @Logitech Harmony remote controls are completely broken. Please fix ASAP.
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cabbagehead
(@_cabbagehead) reported
@googlenest @SantanaSamuels I am running into this issue. App shows the thermostat is offline but the thermostat itself is online. This is getting very annoying.