Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Device Failure (42%)
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App Crashing (27%)
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Online Features (19%)
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Errors (8%)
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Sign in (4%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sannois |
App Crashing | |
 Bensalem |
Device Failure | |
| Bensalem |
Device Failure | |
| Herndon |
Online Features | |
| Houston |
App Crashing | |
| Fort Lupton |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Catherine Elizabeth Thomas 🏳️🌈
(@cxtherinethomas) reported
@googlenesthelp Hi Guys! yeah it’s still not working.. and now it’s not setting alarms generally or play spotify. it’s connected to the internet and i can’t find a software update? i’m not sure what to do because i used to use it to wake me up to the radio
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Diet Coke™️ button
(@htownWOW) reported
@googlenesthelp Units often go offline and have to be restarted. Now they’re reporting 260s. It’s been nothing but trouble after the first week or so (they were great at first)
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Amanda Sebesta
(@agsebesta) reported
@ChelseaMAdam @ERCOT_ISO @googlenest Lol. My thermo is usually on 75 during the day, with the fan on high. It's not too terrible, but talk to me in July.
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Rezigat Aïmen
(@rezigat_aimen) reported
My google account got hacked and they changed the phone number and when i tried to recover it they changed the recovery email and they are trying to delete it i need help please i tried every recovery method nothing works @googlenesthelp
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Kevin Abbott
(@kev_abbs) reported
@googlenest my notifications on my doorbell have stopped. I’ve checked all the settings are correct, but im not receiving any. I can view the events but missing people ringing to door bell. Can you help?
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Ahmed Metwally
(@_AhmedMetwally) reported
@googlenesthelp on the phone with Google wifi customer support and it's been many hours of troubleshooting with no resolve, and they're now telling me that they need to escalate to a senior support rep. As of now I'm on with Mark who's telling me he's the highest leve. Pls help
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s huber
(@shuber07796341) reported
@googlenesthelp I’m so disappointed in my Google Nest Thermostat. It broke down after 2 years. I don’t recommend this unit. I think I’ll go back to Honeywell. My old unit lasted many, many years and worked just as well.
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🇪🇺🇫🇷 Margaret 🇫🇷🇪🇺 #FBPE #EUPartisan
(@margarance) reported
@PhilBray @googlenesthelp @ClassicFM Same problem here. Same Answer. When I specify on Global Player it says it either ‘isn’t available or can’t be played right now’.
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SkipW
(@MDRepublican) reported
@googlenesthelp My Nest thermostat lost wifi connectivity. I've reset my router, restarted my thermostat, deleted it and tried to add it back, and nothing works. It doesn't find ANY network despite the fact that all other devices find 5 or 6 other than mine. Help.
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Diet Coke™️ button
(@htownWOW) reported
@googlenesthelp hi there. what’s the warranty on nest smart thermostats? I bought 3 in April of ‘21 and they’re nothing but trouble. Always going offline, always a technical note or notices, bad iOS interface, etc.
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Scott
(@ScottGuminy) reported
@googlenesthelp Not pleased with how Google Assistant works on Nest Audio. Have reported problems but no fixes yet. Do you listen to feedback and fix bugs customers report?? So disappointed with this experience that I feel like throwing the device at the wall. Not really AI.
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Dr. Ol’ Smooth *****
(@thedeathsiren) reported
Now it won’t even connect to the app. This **** is garbage @googlenest
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Tyler Selby
(@_Tyler_Selby_) reported
@googlenesthelp United States, first installed about 2 years ago. Recently had to remove for paint wall and reinstall. Since then I’ve had this issue.
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Chris Goosen
(@chrisgoosen) reported
@paulrobichaux @googlenest @ecobee I was so very disappointed when google bought Nest. The Nest tech is amazing, I have 2 thermostats and several protects in my home and they all used to work great with the rest of my home automation.. until google came along and shutdown the APIs.
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MR GEEK™
(@ExceptionalGeek) reported
@googlenest I am having a huge problem with my nest could someone contact me?
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John Harris
(@Johncnharris) reported
Hey! @Hey_SmartHome / @googlenesthelp I've linked the Hey! Smart Doorbell to my Google Home account but when I try to see the video on my Nest it just gives me a loading wheel. All devices are within a few metres of the router & I can see the video on the linked Hey! App. Help!
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e4mafiahq
(@e4mafiahq) reported
@googlenesthelp is your support real or is it an illusion? I’m more frustrated now than when I started reaching out for help. There is no number to call, can y’all help me or @Honeywell_Home can you give me a discount code t replace my nest thermostat?
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Natasha
(@natasha0619) reported
@googlenesthelp I am having an issue with my nest thermostat it’s saying no WiFi network found. All my other devices I can find the network.. help
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DAVID A PFEIFFER
(@DAVIDAPFEIFFER1) reported
@googlenesthelp I have a Nest Thermostat and it has lost the ability to connect to my WiFi. I have already reset the thermostat controller and the WiFi by itself. My router is supplying a good signal and other no other networks are seen by the Nest thermostat. WiFi is broken.
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Dennis
(@076Dennis) reported
@googlenesthelp My Nest mini is not connected to Wi-Fi even after 5 factory resets. Nest hub has no problems on the same place. After reset it works for about a day. Think the Nest mini is broken. I got it with my Nest Aware subsription last year. Can you help me?
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Chris Turner
(@turner_cb) reported
Google has sent me a hubristic email about feature drops on the Nest display, yet it disconnects, loses sound requiring a reboot, and I still can't wake to music after 4 years. I like Google Home but fix the things that don't work, please. #google #googlenest #googlehome
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Dennis
(@076Dennis) reported
@googlenesthelp Like I said, the Nest Hub has no connection problems on that spot. It worked for almost a year. Didn’t move the router. Mini is 4 meters from the router. When I reset the mini it works for about 24 hours before the trouble starts. I’m from the Netherlands. What can you do?
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Ryan Offord
(@underwaterryan) reported
So...still got problems with @googlenest Hello. Full factory reset on both WiFi and Hello, cameras and a few others. Previous problem with Hello remains as b4. Curiously it's a repeating pattern. It stops working at tea time every few evenings. It seems to work again around 2am
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Geoff 💾
(@ransomshell) reported
@googlenesthelp Hi, Yes I can control it manually. The motion sensor has been flakey for a few weeks (walk by it or stand there waving my arms, nothing happens), I just never noticed anything more until today, after a friend said his was offline. So I checked mine, sure enough it too is offline.
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Michael Orth
(@michael_orth) reported
@googlenest home/away assist not working? Nest Hub Max spying on me while I'm home. Factory reset and reconfigure doesn't fix the problem. Started today.
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YellowBird
(@cracker_jacq) reported
@googlenesthelp From google store. The argument here is that the store site is misleading to say you only need a point if you already ha e a router. Doesn’t say anything about Point being WiFi only. We are out of time for ‘buyer’s remorse’ period but we feel let down that you won’t just exchange
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huning
(@yhnhny) reported
@joycedillard @googlenesthelp Did you get yours resolved? I'm starting to have the same issue. Thx
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Sunny Nijjar
(@sundeepnijjar) reported
twitterverse: has anyone had issues w/ Google Nest IQ outdoor camera? I have never been able to sync with the app. all 7 other cameras work fine. #Google #googlenest I’m pretty burned out with their customer support. trouble shooting for like 2 years #customerservicefail
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RB
(@rb89rb) reported
@googlenest why do your nest cameras keep going down?? In the past week my cameras have gone down over four times and there is nothing wrong with my Internet connection
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Neil Simmons
(@smarmyions) reported
So @googlenest wants to automatically turn down my thermostat so @ERCOT_ISO can rake in more profits by not running a grid that serves their customers. This is absurd.