Is Google Nest down?

@googlenesthelp hi we are having the wifi chip issue (previously working Nest now says “type in network name”). We’ve reset it to no avail

@googlenesthelp Is there any resolution on why is firmware 6.2.22 on my Gen3 learning thermostat. Because that caused my unit to die and not connect to Wi-Fi and Nest app. I tried working offline with you but it’s a joke.

@googlenesthelp problems with the 3rd gen Nest, app on iPhone says offline, tried reboot phone/router and thermostat this did work for a few seconds but drops out again. like this for 2 weeks on all devices, very frustrating. tech info looks good, been using for 18 months

@googlenesthelp Sorry for the delay, but yes. I still need help. I tried searching for my network again, this time I'm within 5 ft of my router. Still no networks are found

@googlenesthelp I am reverting back to this forum for sharing my unresolved saga with Nest 3rd Gen thermostat. offline assistance went nowhere and came to “Product is out warranty” rather than acknowledging the defect in the design (Chip set).

@googlenesthelp @googlenesthelp TD004 error - but every other device in my house can easily connect to my wifi. At this point I think the nest thermostat is just faulty. Thanks for your help as soon as possible!

@googlenesthelp @googlenesthelp!have a major problem with my google nest thermostat. It has been “offline” for weeks now and I just completely reset it and deleted the nest app and created a new account. After scanning the QR code it gets stuck on cannot find Network with TD004

So all of a sudden, my @googlenesthelp has started saying it has a problem with the Y1 wire. Yet nothing about it has changed since I installed it a few months ago. Everything looks right, and it worked great all summer. (shrug)

@googlenesthelp hi, my Nest thermostat randomly stopped connecting to wifi. It cant find or connect to any WiFi signals near me. I already tried restarting my router, and I tried rebooting the nest thermostat. my wifi works cause it works with my other devices. Please help. Thx.

@googlenesthelp can you help with my Nest Thermostat? (3rd gen). It’s connected to our wifi and is getting updated weather data, but on the phone app and web app both, it says my thermostat is offline. I’ve tried rebooting.

@googlenesthelp my nest thermostat stopped connecting to wifi. Just 2 months old. Got a m22 message, tried all possible options including factory reset but no luck. Pls help

@googlenest is the biggest piece of **** company out there. that’s the tweet.

Google’s Nest app keeps logging itself out all the time. It is not just my phone, everyone in my family experiences the same. @googlenest please fix this.

@googlenesthelp Sure, I've got the Learning Thermostat. The error messages displayed say that it can't connect to wifi and a w5 error shows up

@googlenesthelp My Gen 3 Learning Thermostat won't connect to wifi. Any help would be appreciated! Thx

@googlenesthelp my thermostat has stopped connecting to the internet. :( I've tried almost everything possible. Pls help

@googlenesthelp Or you could make your website not depend on third-party cookies. Just saying... The issue is you, not I.

@googlenesthelp my nest thermostat does not connect to Wi-Fi. I’ve tried resetting the unit, but it doesn’t connect. Help.

@googlenest ISSUE: When asking Google Hub / Max what’s on TV it will show the TV guide for YouTubeTV but only sometimes will work to tap the channel you want to watch. Usually highlights the channel when tapped & does nothing. Plays channel by voice no problem. Bug?

@madebygoogle @Google @googlenest As long as Google decides to investigate, try it for themselves to replicate the issue & fix it. Also, I told you that I switch off the speaker daily in the afternoon, it's because even when DND is ON it makes sound when laptop auto-connects via BT. Fix the software.

Would definitely not recommend @googlenest to anyone considering it. Worst customer service on earth. I’ve not been able to use the thermostat for over a year (so no heat all year) and no matter how many calls I log with them, no resolution. Extremely frustrated!

Annoying. @googlenesthelp smoke alarm won't silence with press & app continues to notify. Had to remove battery & uninstall app. Smoke issue was resolved, but I should be Able to cancel.

@googlenesthelp I can’t login to my account because of the two way authentication. I recently changed my cellphone number and support can’t change the verification code to my email address on file…seriously, how good is a system you can’t use?

@googlenesthelp My Google Nest says I have no wi-fi networks nearby, despite there being several. According to the app on my phone, it decided this at around 0100 this morning. I have only had this device for 3 weeks. Can someone help?

@googlenesthelp My Google Home Mini is not turning on. it seems my adapter is not working

@cadyleemcc @kairyssdal @googlenest should make a garbage cam to catch the dog poop bandits.

@googlenesthelp I need help. I sent out my google nest for repair and fedex hasn’t delivered yet. I need my thermostat back before the weather changes too much

@googlenesthelp still have my Account stop with nest. App is not allowing me to login nor reset my password. What is this occurring? What is the fix?

@GELighting @voteforgrant @googlenest This issue happens all the time. It's so really annoying for how much we paid to downlight our house.

@googlenesthelp I certainly do need help please. I have called the Nest support twice and on both occasions been told a technical expert will call me back. I have still not had a call and I’m thoroughly disgusted with the service levels.