Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Device Failure (30%)
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Sign in (23%)
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Online Features (18%)
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Website Down (14%)
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App Crashing (9%)
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Errors (7%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Helendale |
Device Failure | |
| New Castle |
Device Failure | |
| Phoenix |
Online Features | |
| Youngstown |
Errors | |
| Saint Paul |
Device Failure | |
 Wednesbury |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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joel from the very boring future
(@undefined_fun) reported
Hey @googlenesthelp my downstairs nest doesn't seem to be able to connect to any Wi-Fi networks anymore. I've tried everything, even resetting everything in my house back to factory settings. Help!
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Ac
(@Mygirl1976) reported
@googlenesthelp not paying your 200 dollar hold charge due to your Google nest wi-fi connection issue on the nest. Unbelievable! Can't wait to get rid of this thing. Thanks for the crappy support and help
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Mike Honcho
(@Flyboymike) reported
Been battling a heater issue for almost 3 weeks now. I think @googlenest pushed out an update thats cost me about $1000 to troubleshoot and turned my thermostat into a paperweight.
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Siavash
(@Fileless) reported
Given that for all these steps, I have to go to post office and wait for a long period of time while I have paid $329 aud and doan't have anything in my hand. In first case I need to pay another $329 and wait for refund after I send them back the broken @Google @googlenest
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Timothy Graham
(@TCGRaven) reported
Summer 2021 Buy @googlenest Install Nest in New home. Nest works for 1st month Receipt and box are thrown away. Nest Breaks in 2nd month. Nest says warranty expired in 2016. Conclusion: Google Nest sells broken Nests that are out of warranty and recommends you buy a new one.
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Regular Timeline Hank
(@hanx3sports) reported
@googlenesthelp The wire has gotten bad to the point I have to twist it a bit to make it show—I doubt there’s a way to fix it but if u got a trick please share
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Hennie High
(@henniehigh) reported
Help! @googlenesthelp My nest thermostat (installed Aug 2020) has stopped working completely. I've tried to charge it via the USB, and it displays to place it on its base, and then shows nothing when it's replaced. Please help - we have no heating/hot water!
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Carwyn Jones
(@CarwynJ94056800) reported
@googlenesthelp I called Google nest help the other day and instead of resolving the issue the gentleman suggested that I hire an attorney to defend myself in court due to the thermostats not working! Is this really the best route forward to resolving the faulty nest?
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duffaluffaguss.eth
(@Duffaluffaguss) reported
@googlenesthelp After 3 hours of troubleshooting I ultimately reverted to the nest connect that I thought was broken because the brand new one would not sync with my device. You need to update software, make the locks easier to update, allow users to assign custom locks within the same household
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Siavash
(@Fileless) reported
@googlenesthelp has very bad replacement policy, i have pre-ordered a nest doorbel (battery) on 17th August and it stopped working just last week, contacted them and after a long phone call and waiting in queue for chat they said returning policy is for US and Canada,
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Kevin
(@skibumfitz) reported
@brinks_home @googlenesthelp my monitoring with Nest Secure stopped working 3 weeks ago. I have been trying to get in touch with support by email, text and waiting on the phone for over an hour. How do I fix or cancel my service?!?
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Peter Bagarella
(@bagarella_peter) reported
@googlenesthelp I have a 3rd gen Thermostat that has lost WiFi. I followed steps to reconnect. Please help.
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Carwyn Jones
(@CarwynJ94056800) reported
@googlenesthelp I am a qualified heating and electrical engineer, I decided to install Nest thermostats to three of my clients, every client now has problems with the thermostats not working. The support from Google is atrocious I am spending hours each day getting nowhere.
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Carl Draper
(@explodingwalrus) reported
@googlenesthelp This is more a Jellyfin issue than a Chromecast problem but thanks.
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Maryam.Monadi
(@MaryamMonadi) reported
@googlenesthelp Thank you. I was under the impression the issue was fixed based on the other threads. I just missed another bell ring & this is starting to become very frustrating.
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James Ronan
(@mrjamesronan) reported
@googlenesthelp Hello thanks for your reply. To be honest struggling to find our issue on troubleshooting guide. I believe we have a 2nd gen Nest. Would it be possible to get a support call?
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Rebecca Ó Cearnaigh
(@Driff01) reported
@googlenest my nest protect keeps going offline even though it can reach the Internet. Have to keep taking it off the ceiling and resetting it - help!
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Fully-Vaxxed Megan
(@MeganLinMoore) reported
I am a poor tech lover, so I buy updated tech when it is on sale. I am stoked that the @blinkforhome doorbell was on sale for 33% off! The catch- I have a @googlenest & @alexa99. Of course, Blink doesn't work with #GoogleHome, even though it's interface is better than Alexa's.
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Cyper Bunk💉💉💉
(@bageler) reported
@googlenesthelp your support people are jerks. I keep getting tossed around like a chimp throwing feces and nobody wants to even try to solve my tech problem with your devices/software.
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therealdavearnold
(@therealdavearn1) reported
@googlenesthelp I've been waiting over a week for a resolution of an issue that was escalated to a senior technician, and now they're giving me no response. This is after asking me to use an iPhone to fix it. Is this a joke?
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Arno Lesaint
(@arnolesaint) reported
@googlenesthelp Ok, so it does work in english (us), I was able to create media alarm (except the nest hub didn’t recognize some of the songs I asked for because of my terrible french accent). Tried again in french, still tells me it can’t do this, though it is officially supported in french.
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David H. Nguyen, PhD
(@d_hh_nguyen) reported
@googlenesthelp my Nest no longer detects any WiFi, even after resetting. Help!
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Andrew Perry
(@awmperry) reported
@googlenesthelp It has no effect. Again, the issue is that there doesn't seem to be a setting for it; I want it to talk to me using the 24-hour clock, and I want it to understand that when I say "eleven" I don't mean 2300.
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Peter Bagarella
(@bagarella_peter) reported
@googlenesthelp Please help. Issues with WiFi connectivity is not resolved after reset of it and router. Thanks in advance
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Cyper Bunk💉💉💉
(@bageler) reported
@googlenesthelp you are the worst support organization on the planet
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adam1273
(@adam1273123) reported
@googlenesthelp Its been roughly a month now, yes i rebooted the router that didn't help, i did a "reset all" on the thermostat its self with no change.
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Vishesh
(@bunty_jaanbaaz) reported
@googlenesthelp Do you have a customer support number in India? The Google Nest I purchased from @Flipkart in March 2021 has dead pixels. It’s still under warranty. Please help.
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Sharon
(@shaymc15) reported
@googlenesthelp No messages. It’s been doing this the whole time I’ve had it. When I try to adjust the schedule, it knocks me back down to 63° Is there a reason the schedule won’t stay the way I set it? Am I doing it wrong? And why can’t I just set it to the temp I want and stay there?
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Tiffany
(@talltiff21) reported
@googlenesthelp my nest indoor camera has all of a sudden started alerting me of movement even tho my setting is for when I’m away. I’m home when this occurs. Any suggestions for a fix?
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Mark Walker
(@markwalker_) reported
@googlenesthelp Hi, thanks. I've tried that. It's an odd issue. I usually try to open/close the app or switch between locations and sometimes it connects properly. Really hard to diagnose. Is it possible to set manual network settings or is it DHCP only?