Is Google Nest down?
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If you are having issues, please submit a report below.
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Online Features (35%)
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Device Failure (25%)
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Sign in (19%)
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Website Down (15%)
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App Crashing (4%)
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Errors (3%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
Online Features | |
| Fruita |
Online Features | |
| Columbia |
Online Features | |
| Dodge City |
Website Down | |
| Atherton |
Online Features | |
| Nashville |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Louai Hauranieh
(@louaih) reported
@googlenesthelp hello, my Nest learning thermostat cannot find any Wifi signal. Please help
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Michael Phillips
(@2pug4u) reported
@googlenesthelp hi, my nest can’t find my wifi suddenly. I have restarted my router, restarted the nest…nothing. Please help.
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Tony
(@TBlevins77) reported
@jordanfd @googlenesthelp Jordan it’s like calling Comcast. You’re dealing with a level 1 tech who is reading through a script and unable to deviate from it despite knowing their is a larger problem at hand. I reported the same 2 days ago. My app hasn’t reported usage in 4 days
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Ali Hafezi
(@daRealAliHafezi) reported
@googlenesthelp Yes I see the W5 error in network setting on my nest.
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Jordan DeJarnette
(@jordanfd) reported
@googlenesthelp My Nest thermostat is showing no usage for the past three days (even though I know it ran, and there were no outages). I see many other users are also having the same issue. What is going on?
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Rob Schlitts
(@RobSchlitts) reported
@googlenesthelp hello. I have the Google nest thermostat it will no longer find my Wi-Fi. All other devices in my house connect without a problem. I have done all the necessary troubleshooting stuff. Please advise. Ps I’ve had it for 3-4 months
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Jordan DeJarnette
(@jordanfd) reported
@googlenesthelp Resetting the device, clearing the cache, reintegrating my Google account, removing it from my "Home" in the app....This seems to be a widespread issue, that's impacting more than me (based on a quick Twitter search). So I'm guessing this is an issue on Google's end.
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Ali Hafezi
(@daRealAliHafezi) reported
@googlenesthelp my 3rd gen Nest thermostat hasn’t connected to wifi for months - TD004 (3.65) error code anytime I try to connect. Defeats the whole purpose having Nest. Could you help?
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h
(@haleysnothere21) reported
my apartment is 80 ******* degrees right now. @googlenest is absolute trash
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Neal
(@Neal214659141) reported
@googlenest WTF is with your crappy service????? You try to sign in and it asks you to sign in with Google. You sign in with Google and it asks you migrate. You try to migrate and it goes back to trying to sign in with nest and then Google again. What a **** show.
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Dave
(@LawOf72) reported
@googlenesthelp @googlenest my energy history has not updated in the past 3 days. Is the issue on my end or server issue at nest? I’ve logged in and out of the app with no change.
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Bill Bond
(@BondBillBond) reported
@googlenesthelp I have lost control of my lights. All lights are C by GE. The smart outlets still work from Google Home. I have reset the cable modem and Google Mesh Wi-Fi 2 times. I have reset my local mini. I have issued the sync my devices command. HELP!
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David Heyman
(@dcborn61) reported
@googlenesthelp @jordanfd I am having the exact same issue. If it's a known problem, I'm not going to go through any troubleshooting. Please alert me when the problem is fixed on your end.
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David Heyman
(@dcborn61) reported
@googlenesthelp A delete, reboot and then reinstall seems to have fixed the problem. Thanks!
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Shawn Khay
(@shawnkhay) reported
@googlenesthelp hello I really need help with using my google voice number. I wanted to speak to someone about it and I don’t know where to reach out
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Lucas Ribeiro
(@ImLucasRibeiro) reported
@googlenesthelp Sorry, I missed your reply. So I have good Wi-Fi coverage and have unplugged the hub and speakers multiple times to try to fix it, and still have that issue.
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Josh Bartley
(@joshabartley) reported
The last @googlenest I'll ever buy decided that at 12:20am to loudly chirp to tell me the CO2 sensor expired. The silence button, worthless. The app told me the same thing, but it's 12:20am, chirping. Wtf am I supposed to do. Smart device meet hammer. cc @internetofshit
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JC Phillips
(@JCPhillipsRadio) reported
As a huge fan of @Google I have to say, the @googlenest wifi is the biggest piece of garbage. And, I HATE LEVEL 1 tech support. They have no idea what they are doing.
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Judging EBTs:guilty
(@AitkensDrum) reported
That's it started. Mrs comes in "I'm freezing." That's an exaggeration. "yes, but it's not as warm as it was". @googlenest I badly need a password protect system to get heating over 18 degrees, help!
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OfficialSha
(@OfficialSha5) reported
@bone1980 @googlenest Jimmy, yes!!!!! All google products are pieces of ****!!! 👏🏾 They never last, and Google doesn't stand by its faulty hardware. Good on you for keeping it real. I'm sure they're lying in your DMs right now talking about "tRoUbleShooTing" aka "unplug the device" 🌝
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Jerry Smith
(@Whoopensocker3) reported
@googlenesthelp United States, it has been out for two weeks. I test the power cord with my phone and it started charging so the line is still good. I then took the camera down and tested it in a different outlet using a nest plug and adapter, but the camera still failed to power on
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Christopher Lay
(@Christo25729652) reported
@googlenesthelp I have came into an issue with my nest not finding any networks at all inhave read this is a known issue and took all the troubleshooting measures to fix as well as almost an hour with tech support where the answer I got was it must be my internet. Which makes no
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jon mundy 🦦
(@jonmundy) reported
@deflatermouse When we did ours 3 yrs ago I briefly toyed with the idea of the @googlenest version. But price and likely obsolescence within a decade made that a bad choice. Some things are better left simple.
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Nathan Skidmore
(@skidmow) reported
@googlenesthelp Hey Google. I am having issues with my nest 3rd gen learning thermostat. It has stopped connecting to the WiFi and cannot find any networks. It was installed around 8 months ago and no previous issues. I have reset and rebooted the nest to no avail. Can you help?
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B. Moore
(@TheSaltySaint93) reported
@AmandaSuspended @crabby71 @googlenest Well shoot. I’m down. Lol
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Jordan DeJarnette
(@jordanfd) reported
@TBlevins77 @googlenesthelp Hopefully they fix it soon! 🤞
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David Heyman
(@dcborn61) reported
@jordanfd @googlenesthelp Went searching to see if they knew of this issue before I reported it. Couldn't believe the hoops they were asking you to jump through for a known issue. Wrong.
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Jordan DeJarnette
(@jordanfd) reported
@googlenesthelp Yes - nothing is fixed. As I mentioned, dozens of users are having this issue. What is being done on your end?
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Jüst Lïäm
(@JustLiam_89) reported
@googlenest @googlenesthelp @madebygoogle been having trouble with 8 nest protects continually going off, saying expired, and will not connect to WiFi despite router/device resets 4 wired, 4 battery. Same issue with all. UK customer. Help!!!!!
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Bill Bond
(@BondBillBond) reported
@googlenesthelp I have repowered the cable modem and 2 of the 3 Google Mesh units. One is not easily accessible right now. Smart bulbs and outlets are spread throughout the house. The outlets have worked throughout this problem. It is the 16 smart bulbs that have had problems from time to time.