Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Device Failure (28%)
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Online Features (25%)
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Sign in (22%)
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Website Down (14%)
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App Crashing (6%)
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Errors (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chandigarh |
Online Features | |
 Palo Alto |
Online Features | |
| Scranton |
Errors | |
| Denver |
Sign in | |
| Ozark |
Online Features | |
 York |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Maggie Leber
(@MaggieL) reported
Dear @googlenest @googlenesthelp My outdoor Nest Cams intermittently go "offline" in the Google Home app while my access point tells me they are still connected, and they continue to send alert events. This looks like a server-side failure to me. UDP is probably still flowing, but the TCP session to the server crashed and isn't recovering automatically. The worst part of it is: the "offline" status doesn't clear until I reset the camera, which requires pulling it off the mount and losing the aim, requiring reestablishing the event zones. Please fix your server.
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Dough
(@ASimpleDough) reported
My Google Home and Nest products have been down for nearly 30minutes and is unpleasant. Another reason why Google should be allowing products to connect locally instead of depending on their infrastructure. @madebygoogle @googlenesthelp
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Dough
(@ASimpleDough) reported
My Google Home and Nest products have been down for nearly 30minutes and is unpleasant. Another reason why Google should be allowing products to connect locally instead of depending on their infrastructure. @madebygoogle @googlenesthelp
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Dough
(@ASimpleDough) reported
My Google Home and Nest products have been down for nearly 30minutes and is unpleasant. Another reason why Google should be allowing products to connect locally instead of depending on their infrastructure. @madebygoogle @googlenesthelp
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The VHS Group
(@thevhsgroup) reported
@googlenest my Google business acct has me locked out of my nest acct. I’m trying to do the migration but nothing is working. I need access to my camera for an issue that occurred. Please help
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Earline
(@EarlIsNotMe) reported
@Google Why are you shutting down the app for @googlenest Nest thermostats? What’s your end game?
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Becky Fouts
(@Becky_Fouts15) reported
@googlenesthelp Sorry. Busy week. I reset the modem and reset the thermostat. Still offline. This thermostat is closer to the router than the downstairs one that works fine.
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Cal
(@goseeca1) reported
@googlenesthelp It looks like after a couple of hours the issue came back. Except this time the nest app says it’s offline, but looking at the network settings on the nest thermostat displays that it’s still connect to my network.
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Nick Didelot
(@NickDidelot) reported
@googlenesthelp @madebygoogle I was initially OK with the Dropcam discontinue based on you providing a new Nest Cam. Now that I find out this new cam doesn't work in the Nest app I'm pretty unhappy. The Home app is clunky and terrible to use, especially for cameras! Please fix it
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for example
(@EGF4) reported
from
Hudson Lake, Indiana
After spending most of the day trying to reconnect all my “smart” @google home and @googlenest devices, I realize Google is anything but “smart”. How can a tech company be this bad? If my app already was connected to devices, shouldn’t have serial codes? #poordesign #techfail
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Louie Ruiz
(@TheAverageGuy83) reported
@googlenesthelp please make the user interface easier to use, i have a Google Nest Cam installed in my disabled son's room & he had a 3 min Seizure & the stupid app said Nothing about the event happening on my phone on top of that i had a hard time trying to save the video! WTF!?
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Matthew Wood
(@QPRMatt1968) reported
@googlenesthelp hello. Having trouble connecting Nest e thermostat to heat link. Old one was having issues so bought a new one and having the same issues. Connected thermostat to wifi via app, tried to connect heat to thermostat and it will not connect.
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Cheri
(@AnimatedHokie) reported
Finally punted your **** @alexa99 and went to @googlenest
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brn
(@Von_der_Land) reported
@googlenest **** you and your products. I am so sick of restarting your mesh system every other day. Just ordering another mesh system and getting rid of everything google in my home including your ******* email and search engine.
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Amber
(@Lushi73) reported
@googlenesthelp Hi Google Nest. Please can you send me a telephone contact number as I do not use Twitter regularly as I work! The thermostat is still broken too. Thank you.
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Amber
(@Lushi73) reported
@googlenesthelp Hi Google Support, plradr can you send your contact number as I do not use Twitter regularly. My thermostat is still broken.
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Bob Dillon
(@HAG624) reported
@googlenest Seems to be a lot of people (myself included) complaining recently about their Nest thermostats constantly going offline. Any thoughts?
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Richard Baumber
(@RicBaumber) reported
@googlenesthelp hello I have a W5 nest error and completing a restart and factory reset has not helped. Now the thermostat cannot find any network at all
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Hannah Rutherford
(@lomadia) reported
@googlenesthelp hiya! I'm trying to login into my Nest account on a new phone and haven't migrated the account to Google. Would love to sort that out, however the password reset email refuses to appear. How do I fix this?
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Brian Blues
(@BrianBlues) reported
@googlenest Help! I have a Nest thermostat at home. When I’m away from home, I manually set it to “away”. If I check it 30 minutes later, it had set itself back to “home” mode. This does this repeatedly! 😵💫
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Ali Malik
(@TheRealAli_) reported
@googlenest I’ve never been more disappointed in a product or customer service that I have been with google mesh wifi .I’ve been on phone with you guys on and off for the last 8 months to fix the problem with my google mesh system . I’ve went through 4 diagnostic with you guys
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"Kwesi" Adrian ♒
(@abhayes72) reported
@googlenesthelp This thermostat is downstairs, router is upstairs. So, about 10 ft distance. There are no other electronics causing interference. Furthermore, the upstairs thermostat is even closer and it randomly goes offline too.
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Javier
(@JavierPicture) reported
@googlenesthelp hello I need some help fixing my nest thermostat 3rd generation not connecting to wifi and not charging , I try to resent and recharge manually still not working, if there is any other way to make it work let me know i will appreciate
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Javier
(@JavierPicture) reported
@googlenesthelp hello, I in need of some help for my 3rd generation nest not connecting to wifi and not charging, don't know whats the issue I already try to reset and recharge, nothing is working, please if there is any other way to fix it i will appreciated
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"Kwesi" Adrian ♒
(@abhayes72) reported
@pellmellkell @googlenest Yep…mine also…that’s why I believe the issue is with Google/Nest. There is most likely a “bug” present that they are not aware of.
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"Kwesi" Adrian ♒
(@abhayes72) reported
@pellmellkell @googlenest You are not alone. I have been having the same problem. The Nest app show thermostats are offline, but they are actually still online and connected to the Internet. I have to restart them to get them back online in the nest app. 😩
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"Kwesi" Adrian ♒
(@abhayes72) reported
@googlenesthelp The issue appears to be the Nest/Google apps. The thermostats never disconnect from the Internet. The issue is for some reason the Nest/Google apps continue randomly dropping connection. Did a factory reset to see what happens.
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Robert Kurtz
(@k34851714) reported
@googlenesthelp Sorry I do not know how to go to private messages. I will need to find someone to help me navigate Twitter.
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Robert Kurtz
(@k34851714) reported
@googlenesthelp I need help. My Nest learning thermostat does not see the internet any longer. Have tried everything
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The Dude of Crypto 💎🥜💎✊ 🥴😭
(@cryptokeeper_2) reported
Second Nest Gen 3 went bust. The base went bad just after the warranty expired. Now Google wants $50 for the part. I could buy a new thermostat for that! This is the second Gen 3 I've lost within 6 months. Do not buy @googlenest @googlenesthelp