Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

Less
More

google-nest Hero Image

Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Bye_bye_Trump_ Mrs Oh ****! (@Bye_bye_Trump_) reported

    @googlenesthelp is anyone answering phones today? How about your chat? Need urgent help. Camera will not connect to wifi. Error C203. Tried everything suggested online.

  • morrischris Christopher Morris (@morrischris) reported

    @googlenest My Google Nest Hello stopped working and I had two electricians come out, replace transformer, wiring etc & have determined unit is the issue. It’s only four months old. How do I replace it? Looks like warranty is a year. Thanks

  • haestion1 Samuel Jones (@haestion1) reported

    @googlenesthelp My sister (who I have not given any authority to access my Google nest speaker) can control music over my nest speaker from a different room in the house. How can I fix this? Only one Google nest device, only one account set up (mine).

  • debymex12 Deborah Bendayan (@debymex12) reported

    @googlenest is there a phone I can call for support? This is important! Our thermostat is offline, we don’t have heat in the house and it’s really cold!!

  • GRB898 G (@GRB898) reported

    @googlenest @Google please update your horrendous media playback controls for nest cameras. Both mobile and website are just bad. I deal with multiple systems reviewing and pulling clips, and your layout is the worst.

  • 2Disabled damn it! (@2Disabled) reported

    @ARSRescueRooter I just got blamed because ARS didn't do their warranty!! 1 yr labor, fine, I get that. But to neglect telling me I have a 5 yr warranty for parts? ARS is as bad as @googlenest

  • thercc75 Richard Cameron (@thercc75) reported

    @googlenesthelp my thermostat has gone offline the past 2 mornings. It is losing connection to my network. I turn it up manually and it connects again. I see no updates available. Any reason why?

  • MelineJoaris Meline Joaris (@MelineJoaris) reported

    @googlenesthelp Our Nest doesn't see any Wifi networks. I've restarted my router, WiFi is working for everything else, reset the Nest multiple times, used a WiFi hotspot but nothing seems to work. There's about a dozen networks around our home but it can't see those. Help please!

  • Bye_bye_Trump_ Mrs Oh ****! (@Bye_bye_Trump_) reported

    @googlenesthelp I've been Googling whilst waiting. I believe the issue may be that this camera is fighting between the band widths and can only connect the 2.4GHz in the UK? I've never found a problem setting them up before but I did change provider in October last year.

  • Waltonplumb Jon Walton (@Waltonplumb) reported

    @googlenesthelp got 3 nest protects that batteries have died on and put recommended lithium batteries in they wont turn back on with a fourth saying low battery. Also had power cut today and now 2 of the cameras are offline.

  • teslascoil15 Where’s the Silver Lining? (@teslascoil15) reported

    @googlenest are you guys experiencing issues with nest protect devices? One of mine has been offline for 3 days and will not reconnect. No changes to my wifi or anything.

  • ginniewinniet Ginnie (@ginniewinniet) reported

    @googlenesthelp hi my nest thermostat says w5 error and no matter what I do (resets etc) it won’t connect. Any ideas please? Thanks

  • timmerhen Hank (@timmerhen) reported

    Hey @Google. Can you help me? Is there even a customer service department at @googlenest??? Nobody seems to care. Nest had way better customer service!

  • Bye_bye_Trump_ Mrs Oh ****! (@Bye_bye_Trump_) reported

    @googlenesthelp Thank you. I believe it will be the 5Ghz issue. I will try to get it online tomorrow. If the issue persists I will DM you.

  • mabsoot Paul Woolcock (@mabsoot) reported

    @googlenest I got a notification from my nest home hub max that it had gone offline at 3am last night and it more refuses to connect to the WiFi. I have tried setting it back up, even factory reset it, but after selecting the WiFi network it won't connect to it. How to resolve??

Map Check Current Status