Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Ms_Pres Ben (@Ms_Pres) reported

    @googlenesthelp Mine is not working and I’ve DM’d you. Waiting 🙄

  • KarBearAnn Karbearann (@KarBearAnn) reported

    @googlenesthelp The issue seems to be as soon as it hits safe mode or away mode, if stops turning the heater. So at night it goes down to 65 (our setting) and stops telling the heater to come on and the temps drop into the 50s. It is all over the best support logs as an issue too

  • TheGrumpasaurus The Chumpasaurus (@TheGrumpasaurus) reported

    @googlenesthelp It was a mistake to bring these **** heaps out of storage and set than up again... They're unusable as the wrong one responds EVERY SINGLE TIME. It makes no difference how close or far away I am, the wrong one responds always. Always.

  • MattDevUK Matt (@MattDevUK) reported

    Have @googlenest broken speaker groups again? I'm fed up with waking up and hearing "sorry cannot find that device, please make sure it is connected to the Internet and try again." lately my Google Home system has been more frustrating than helpful. About to rip it out.

  • Palolis_R Soy Palolis (@Palolis_R) reported from Denver, Colorado

    @googlenest Is there an outage? All of my cameras have been disconnecting and reconnecting for the last two hours. @madebygoogle

  • killinmesmall5_ Giovanni Angelo (@killinmesmall5_) reported

    @madebygoogle @googlenesthelp My nest wifi is almost unusable. CONSTANTLY dropping. I'm reading that many users are experiencing similar problems...HELP. I've contacted chat/phone 4 times, nothing is working. 🤬 #IJustWantReliableWiFi

  • Air_Asian Yoshi (@Air_Asian) reported

    @googlenesthelp is there an issue with the desktop/web login? it keeps redirecting me to to sign in

  • KarlTheMartian Karl Martin 👽 (@KarlTheMartian) reported

    @mediaphyter @googlenest I'm not familiar with Nest specifically, but I know a lot of IOT products only support 2.4GHz wifi (not 5GHz). One trick that sometimes works is temporarily disable 5GHz to see if that's the issue. It's not necessarily a long term solve, but then you can isolate the issue.

  • Robo85 Robo85 (@Robo85) reported

    @googlenesthelp Hey, my heat link seems to have died this morning. Looking online it seems to be a very common issue. I need to get this resolved ASAP. What’s best for me to do? We’re experiencing cold (for the uk) temps and I want to get this up and running quickly for toddler.

  • b3kca Becka Noori (@b3kca) reported

    @bllfield @googlenesthelp Brian, this is a known error and the same happened to ours the other day. We tried everything nest support advised but nothing worked. It’s now useless. Because it’s 14 days out of warranty @googlenest won’t repair or replace it. Good luck with yours. 🤞🏼

  • edge770 G.Moore  (@edge770) reported

    @googlenest need to find ways to make it easy to provide redundancy if internet is down. Especially in weather situation @Sonos move and roam came through using atleast bluetooth to a hotspot. Have to rethink platform

  • ved_a Ved Antani (@ved_a) reported

    @neilghosh @googlenesthelp Pretty good router. The problem is that you can access the config only through Google Home app. Cant install DD-Wrt etc. so you are stuck with the whitebox that way

  • MALCOLMVINTON MALCOLM VINTON (@MALCOLMVINTON) reported

    @googlenesthelp No I called an engineer and spoke to one of your advisors on the phone to sort the problem.The engineer cost me some money .It would have been nice if they or you advised me to ring one of your advisors first as its a lot easier and she said there is set procedure to go through .

  • Aaron87268570 Aaron (@Aaron87268570) reported

    @googlenest Don’t buy Google Nest products. Our Nest doorbell barely lasted outside the warranty period. Peels and looks awful. Google will do nothing to fix the situation and won’t back up their products. I’ll look to Amazon next time.

  • myfunkoaddict Kelly (@myfunkoaddict) reported

    @googlenesthelp Tried it and still not working

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