Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Calgary, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Jillarious
(@jgpolster) reported
@googlenesthelp So, yeah, we still need help. Nothing has been resolved.
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andee tao
(@bunnydoctor) reported
@googlenesthelp my nest learning thermostat cannot connect to wifi anymore. Tried all troubleshooting tips already! Help!
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DeadHorse
(@DeadHorseBlues) reported
The #GoogleNest thermostat is the biggest piece of **** I've seen in a long time. Trying to get the temperature to hold at a comfortable level. Looked up the manual online. That in itself was a nightmare. Go to the Temp hold settings. Couldn't find it on my thermostat.
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🛸
(@notarealpIace) reported
@jameseahawk @madebygoogle @googlenest Go spend some time on the Google pixel subreddit. They have the worst support of any major phone manufacturer. And it's not even close.
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Craig Phillips
(@BrisDev) reported
@googlenesthelp @deb_deitz Also happening to me, as the original poster states, lots of people having the same issue
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RIE🪡
(@mariethemuse) reported
The @googlenest mini is worst home speaker I’ve ever used. It always crashes randomly I’ve set thing thing up 4 times since I installed it this week. DO NOT BUY it’s a waste of time and money.
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Kristy
(@KristyKay5) reported
@googlenesthelp No thanks. I mostly just wanted to alert you to the problem, not that you will ever admit it's a problem on your side. But in case you want to mention it to your technical folks, I have the 2nd Generation Learning and it has the latest software (5.9.4-5).
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bretthooper.eth
(@BrettHooper63) reported
@googlenesthelp A slight convex or concave added to the button geometry could help solve it or perhaps not having the contrast going to the camera housing but instead focusing on the button.
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Bryna Corcoran
(@BrynaTweets) reported
@googlenesthelp device won’t connect to Wi-Fi network. Did all the steps listed on Google forum/site (rest modem, reset nest etc). It still won’t find network and connect. Help 🙏
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Nic Acton
(@NicActon) reported
@googlenesthelp I constantly get the "there was a glitch" and need to ask my Google homes to do things twice. It's infuriating, I just want to set a pasta timer!
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Jillarious
(@jgpolster) reported
@googlenesthelp The issue has not been resolved. We disputed the charge with our bank. Really terrible customer service. We were told the matter was “escalated” but haven’t heard anything back.
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Jimmy Miloseski
(@dimitarmilo) reported
The last thing anyone wants to hear when they accidentally activate their voice assistant is some inane or quirky response. They want to hear nothing. Can someone at @googlenest pls fix this?
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Thomas
(@_thomasdawson) reported
@googlenest your wifi routers have been constantly going offline for the past 2 weeks. What is up? Something needs to be rolled back from your latest firmware push.
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Joe Dorman
(@JoeD4OK) reported
NEVER call the number on your @googlenest thermostat if you have power issues. I just got charged $129 for a 15 minute diagnostic where they told me to call an HVAC company to fix the issue. I had told them on the original call it was not the Nest having issues
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MikeyWins
(@MikeyWinsAj) reported
@googlenesthelp @laconictae Same problem, nest learning thermostat bot 2018.
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