Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Keith R.
(@KOB1411) reported
@googlenesthelp @xXTecH_GuRuXx Hello. I have the same issue. Please advise.
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Thomas Habets
(@thomashabets) reported
@googlenesthelp If anyone else is interested: After quite a few back and forths Google Nest Support replied that the devices don't support channels above 149. Which... is exactly what I asked them to fix. Oh well. Only 5.5 years since UK allowed these channels. Not like Nest is at the forefront.
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Bradley McDuffie (he/him) 😈 🏳️🌈☮️
(@narkoleptik) reported
Yo @googlenest WHAT THE ******* ****?? I can’t mute the goddamn low battery alarm from the app? My piece of **** $10 smoke detector from Walmart works that way. No worries. Finally after about the 5th slam of the hammer it stopped. 🤬🤬 #nest #googlehome
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Everything Technology
(@tazdotcom) reported
from
Poplar, England
@googlenesthelp Nothing at all. I worked and then stopped both has happened to my mothers and my friends. However my is working fine which had the same that was replaced. Sometime ago… now they have this problem is there a bug in these devices
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ibuyhousecash
(@investwithdell) reported
@googlenesthelp It is around 12 foot from the router and no interference at all. It was working fine but suddenly one morning it showed error and this no network.
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Tom Timothy
(@tom_timothy) reported
Honestly say the worst customer experience I've had ever. For a @madebygoogle product, @googlenesthelp is dreadful. Humidity measure is totally wrong. Problem arose during warranty as shown on all Google Takeout data logs. Broken product and company size of Google won't support
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francis joseph
(@a_comonMan) reported
@madebygoogle why my #nestthermostat is having issues every month and the only solution I get from support is to do a replacement, where they send a defective piece again . It’s like living in the streets with #GoogleNest worst customer experience
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OB_1keNobi
(@1kenobi_ob) reported
@googlenesthelp @googlenest after 3 weeks of ownership my best failed. What a load of rubbish! Do not buy. Custer we services were rude and unreasonable. Worst smart thermostat on the market!!
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Kimberly McKinnis
(@starbreiz) reported
Bought a @googlenesthelp Nest doorbell battery on Black Friday - it's been nothing but trouble. Had to remove thermostat from google home to set it up, now it won't show camera bc it's 'unmounted' even tho it's on the damn wall. Stupid tech.
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❖ .David Leal/Primitive
(@odavidleal) reported
Is anyone else’s Google Hub Max gotten so slow that is unusable? @googlenest
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cynvicioustm
(@cynvicioustm) reported
@Google @googlenest @googlenesthelp finally hit the final straw to switch us to Amazon fully.After over 1k of cameras don’t work and are unreliable, now I got a yr auto-renewal w/ no reminder and it renewed today and they won’t refund- products don’t work and bad support exp. 😭
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Brian
(@joker47man) reported
@googlenest WTF did you do to routines?!?! ALL of my customizations to routines were just wiped out in the last 24hours! Undo what you changed
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michellekl 🌻
(@michellekl) reported
@googlenesthelp This doorbell has been installed since 2018, purchased from Target July 2018. We haven’t had any issues like this before. I have turned it off and on through the app, flipped the breaker. Not sure what more can be done for troubleshooting. It is only down when pressed. Very odd.
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The Chumpasaurus
(@TheGrumpasaurus) reported
@googlenest made the mistake of setting up another Nest in a different room. Big mistake. Wrong device responded AGAIN. These things are garbage, they simply cannot detect proximity. Also, the "wrong device" prompt should cancel the mistake and allow you to redo it. It doesn't
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Roger
(@rogermi64508482) reported
@googlenesthelp Hi, I have a 3rd gen Nest. The Heatlink has literally just stopped working. The radiators are still hot. No lights on the Heatlink and I have checked that it is receiving power. Apparently this is a known issue. How do I get a replacement Heatlink sent to me?
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