Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • I85SpeedTrap Larry Smith (@I85SpeedTrap) reported

    @Google your @googlenest customer support is maybe as bad as @comcast You can do better!

  • JZaluzec Jessica Z. (@JZaluzec) reported

    Hey @googlenesthelp, whenever I've been asking my little Google nest to play Mozart, it says "sorry something went wrong" but when I mention other Mozart famous compositions like Marriage of Figaro, it doesn't have a problem playing Pandora or the actual song. Glitch? :-P

  • willyum85 Will Kim (@willyum85) reported

    @googlenesthelp hi, my nest thermostat has stopped finding any wifi networks. I've gone through the troubleshooting steps including resetting my router/modem, resetting the thermostat. Please help!

  • cbriancpa Brian Streig, CPA (@cbriancpa) reported from Austin, Texas

    @madebygoogle @googlenest Yes, but this is the first time we've had power out for multiple days. Last night ther thermostat still thought it was Sunday (2/15) but no internet available to fix it. Internet came on over night and we woke up to find it set in eco mode. it was set at 65 when we went to bed.

  • cbriancpa Brian Streig, CPA (@cbriancpa) reported from Austin, Texas

    @benruss501 @googlenest I knew it was going to be worse, just never expected it to be this bad!

  • The_Driveway_Co ResinBondedDriveways (@The_Driveway_Co) reported

    @googlenesthelp Thermostat and heat link will not pair have error code TH030, was expecting a call from Specialist Tech yesterday but still waiting, this is the second one of these I have had with same problem

  • MikeyB0101 Michael (@MikeyB0101) reported

    @googlenesthelp I need some help with an issue I have with my Nest doorbell

  • appmyhome AppMyHome (@appmyhome) reported

    @bigassfans @googlenest Yeah that’s the issue. If you want to migrate to works with google for devices that do support works for google you can’t because you break haiku’s nest integration.

  • indiadebashis13 Debashis (@indiadebashis13) reported

    @googlenesthelp Google home 1st Generation speaker, it's very bad experience that adapter is not available in India

  • _baldtires peter holderith (@_baldtires) reported

    @RobDrivesCars @googlenest i thought for a sec u spilled **** all over a computer lol

  • cbriancpa Brian Streig, CPA (@cbriancpa) reported from Austin, Texas

    Good morning. Woke up to a freezing house again. Apparently @googlenest went into eco mode once it woke up and found the internet connection. Dropped the heat down to 50F.

  • drdabbles Tom C (@drdabbles) reported

    Just a reminder. When support refuses to escalate, do not follow any further instructions. They no longer know WTF they're doing, and you're going to have a very bad time. @googlenest

  • harryjburk Harry (@harryjburk) reported

    @googlenest @jmwein You ***** are so **** it is actually unbelievable. Every single google product aside from Google itself is a textbook example of awful UI and customer alienation. Are you being this useless just for fun?

  • cwarltier Candice (@cwarltier) reported

    @madebygoogle You have made me spend hours tweeting you, sending pictures of my thermostat that isn't working, walking through many steps. It isn't working! Then you send me a link to purchase another device and the link doesn't work. PLEASE HElP! #googlenest

  • benruss501 Ben Russ (Notorious B-E-N, Benny Smalls) (@benruss501) reported

    @cbriancpa @googlenest If you had to put money down, would you say this tax season will be worse than last year?

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