Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| London, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Jon (he/him/his) ✊🇺🇸🌈
(@jonhawkins) reported
@HrishiHirway @googlenest Almost as if quasi-monopolistic control of entire markets is a bad thing!
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Hrishikesh Hirway
(@HrishiHirway) reported
@googlenest I think I'm just shocked that we're still in an era where a giant tech company whose product has failed and they've wasted hours of your time on the phone won't just say, "you know, our bad, let us replace this for you." With all we know about the cost of customer acquisition.
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Gavin Werbeloff
(@Travel_Buddha) reported
@HrishiHirway @googlenest I’ve been troubleshooting a serious issue on a computer for *18 Months* and I’ve finally gotten to a senior tech who acknowledges it might be a hardware issue. 🤯
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Dominic Findlay
(@FindlayDominic) reported
@googlenest I have a nest mini. Set two alarms that have been working for a number of months now. This Wednesday my morning alarm failed to go off. Looked in Google home app, no alarms. Set them again, next day they disappeared again. Anyone else having this problem?
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Mohannad Hussain
(@mohannadhussain) reported
@googlenesthelp No longer needed, I turned to the community for help and they were able to solve the issue for me much faster. Either way, I wasn't provided with a case ID. As you can see from my screenshot, I barely got any responses from your rep 😔
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Keilan Matthews
(@keilan1228) reported
@googlenesthelp Good morning, I have the nest learning thermostat (in the USA). This issue started about a week ago. I have restarted, reset, manually charged and entered wifi info, and reset my router. Nothing works to get my best thermostat back online.
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Claudia
(@ctofine) reported
@HrishiHirway @googlenest I had a similar nightmare experience with @LGUS and a dishwasher. I feel like we should grow used to such idiocy, but, apparently we keep hope alive for some semblance of genuine customer service. I’m sorry to hear you’re having such a shitshow with them. 💙💙
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Art Vandelay
(@livinonprayer) reported
@googlenest - I am chatting with one of your support agent and I am having a hard time getting any help from the agent. No response to questions asked or just plain rude. It's sad that I have to contact you when all problems can be alleviated by just being courteous.
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Gabriel 🇨🇦🏳️🌈
(@AllInStride) reported
@googlenesthelp I've been on the phone for hours this week, getting transferred from one person to another, to get replacement camera .. I get expired links sent to me .. can anyone help me? Why is this so difficult?
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Crystal Ramirez
(@CrystalJRamirez) reported
Pairing 2 Nest Audio speakers together & then Bluetooth connection to chromecast causes serious lag in audio to visual 😕 how can we fix this? I was hoping for surround sound, delay bar doesn't work either @madebygoogle @googlenest @CNET
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GIll James
(@GIllJames11) reported
@googlenesthelp recently migrated Nest to Google, since then had nothing but trouble. Heating turns off; shows ‘away’ when we’re home, turns on in the night. Want rid of the darn thing. It’s taking too much time. It is a dreadful product! Need something that’s truly SMART!
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🔵 Mr. Blue 🔵
(@OneKindOfBlue) reported
@HrishiHirway @googlenest I’ve had one for five years and it’s rarely been a problem. However, electronic equipment can be defective for a variety of reasons. I’m shocked that @googlenesthelp didn’t offer a replacement at no cost. 😕
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Melanopolis 😷
(@melanied333) reported
@HrishiHirway @googlenest This happened with my @Apple Mac book air. Hours on with customer service over faulty keys that all of a sudden started repeating after a system update no matter all the trouble shooting. They finally said my only option is to send it in for hundreds of dollars in repair costs.
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AG
(@angandhi19) reported
@googlenest keep getting error “connection failed” on google home app for newly purchased google nest router. Followed all online support instructions but no luck. There is not even support phone number to call to get help. Didn’t expect this from google
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Cleveland Henry
(@firehens) reported
@googlenest Can't control from the app as its offline, WiFi is working on all other things apart for the nest thermostat
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