Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| London, England | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Cassandra Fooks
(@CassandraFooks) reported
@googlenest is the worst!! There’s absolutely no way to get help or talk to a live person. But yet, they take your money and charge unauthorized charges to your account. RIDICULOUS!!
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Jillarious
(@jgpolster) reported
@googlenesthelp We also tried to cancel the old subscriptions online and kept receiving error messages. The frustrating part is that the come-on for the new $60/yr subscription made it seem like it would be a seamless transaction.
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Jillarious
(@jgpolster) reported
@googlenesthelp The issue has not been resolved. We disputed the charge with our bank. Really terrible customer service. We were told the matter was “escalated” but haven’t heard anything back.
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Compy aka Andy Snap 🏳️🌈
(@compylight) reported
Nest cameras have to be the worst when you need them. Ring the doorbell and doorbell reboots. Try to use camera and all you get is a spinning circle, then app crash saying to sign in. Like why bother and why should I keep paying for it @googlenest
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Shane Elliott
(@shane_elliott) reported
Here's a quick warning... If you buy @googlenest devices, keep in mind that you can't set them up with a G-Suite (Google) account. You are required to use a Gmail (Google) account instead. So when you're considering @google stock, keep this in mind #WTF
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D. E.
(@DE28408771) reported
@googlenesthelp @leonheywood They aren't the only ones having issues!! Fix this now! It's a problem with your integration. This isn't a single individual issue!!!
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Eli Sheets
(@steehsile) reported
@MattSenter @googlenest That gets a big ACK from me - had the same issue over a year ago.
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Leon Heywood
(@leonheywood) reported
@googlenesthelp Yes I have done all the problem solving I have even reset the devices they just don’t listen anymore they wake up and after we speak they ignore us.
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GuyFromDelhi
(@GuyFromDelhi) reported
@madebygoogle @googlenesthelp Not getting discount for nest wifi items like my US brethren was already sad, but would really wish you stop repeatedly reminding me that my discount coupon wouldn't work by design... I want to buy google products but this is just sad + bad planning.
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Chris Ferrante
(@cferra) reported
@googlenesthelp I’m really upset I’ve been paying for brinks home monitoring and I had to reset my guard - they won’t deactivate - paying 33 a month for service that doesn’t work! Help would be great. #whataletdown #commitedtosupport
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Milad
(@MiladDarvishi1) reported
@googlenesthelp I still have not gotten instructions to return the supposedly new but faulty device. The issue is that for this faulty device you have charged me 200 dollars . Please give me the instructions.
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Shane Elliott
(@shane_elliott) reported
TIP: When buying @googlenest devices you can't use them with G-Suite (Google) accounts. You're required to use Gmail (Google) accounts instead. So when you consider buying @google stock keep this in mind cause they bought Nest 8 years ago & still haven't figured this out #WTF
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Jon Brach
(@Brach2Brach) reported
@googlenesthelp Wtf is nest aware some BS product now your making people pay for to see how their air conditioner is working?
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Sullivan Liu
(@SullivanLiu) reported
@googlenesthelp I’m using iOS. The same problem for YEARS. I’ve changed phones many times since I’ve first started to experience this. It’s simple: if you want to see a fresh footage by tapping on push notification, it DOES NOT LOAD.
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BusyBeingWhite
(@BusyBeingWhite) reported
@googlenesthelp please help. My nest learning thermostat will no longer connect to Wi-Fi. I have tried resetting it and deleting from the app. It won’t detect my network and even manually entering the information doesn’t work.
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