Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • BrienzaMark Mark Brienza (@BrienzaMark) reported

    Okay so my mom bought me a #googlenest hub and it’s terrible. What do I tell her tomorrow? Wrong answers only.

  • Gabriel97344846 Gabriella Lowe (@Gabriel97344846) reported

    @googlenesthelp please can you help. I have only had my nest thermostats for a month and it has randomly disconnected from the Wi-Fi and won’t reconnect?

  • b_lumbersquatch Cheesesticks and Anxiety (@b_lumbersquatch) reported

    Beggining to regret getting rid of the OnHub, even though support is ending next year, and going with the @googlenesthelp mesh router. Constant drops and lagging since install. Never an issue with OnHub.

  • miked Mike (@miked) reported

    @googlenesthelp Thanks I gave it another try after resetting the thermostat and I’m having the same issue.

  • eganfire Egan Fire (@eganfire) reported from Winter Garden, Florida

    Wow! @googlenest @googlenesthelp disconcerted after 82 minutes with no help and me asking for a supervisor 12 plus times #badservice #avoid

  • rich_deano Richard Dean (@rich_deano) reported

    @lionheartchris7 @googlenest Enjoy it while it lasts, I did ... Then the firmware was updated and now I can't get an internet connection in the same room. Hopefully a temporary glitch.

  • aBostonGuy Brando (@aBostonGuy) reported

    Really disappointed in @googlenesthelp for having a nest doorbell that doesn’t work in my existing nest app where I already have cameras and pay a subscription to for video storage. WTF is the point? Returning this **** to the store today. Will have to look into switching to Ring

  • brettj147 Brett Janssen (@brettj147) reported

    @googlenesthelp Can you at least confirm whether there is a plan to fix this at some point or not please?

  • BrianadamFeist Brian ***** (@BrianadamFeist) reported

    @tinablenke @googlenesthelp same here, their repair service is terrible support

  • PennyMathis16 Penny Mathis (@PennyMathis16) reported

    @googlenesthelp My phone will not connect to the Nest thermostat. I have asked for help many times but no reply.

  • miked Mike (@miked) reported

    @googlenesthelp Yes I’ve tried that but no dice. I left the batteries out for a minute or so before putting them back in and trying again and I still get the same error.

  • GaryUWorlds Gary and Mystra (@GaryUWorlds) reported

    @googlenesthelp It's always discouraging when support people copy/paste stuff to 'help' without either reading the issue, or what they're linking to, and end up annoying the person with the issue and wasting their time Sadly, it's all too frequent.

  • LightsOnMcKey LightsOnMcKey (@LightsOnMcKey) reported

    Wow! customer service @googlenest disconnected after 82 minutes and no help and I asked for a supervisor 12+ times. #supportsucks

  • brettj147 Brett Janssen (@brettj147) reported

    Just got a Nest Battery Doorbell for Christmas and it says I can't connect to a gsuite account?! @googlenesthelp @googlenest is this being fixed? It looks like this has been an issue for years... When's the bug fix coming through?

  • GGrygielko Gene Grygielko (@GGrygielko) reported

    @googlenesthelp I recently setup a new WiFi router hoping it would fix the situation- no luck.

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