Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
San Jose, CA 2
Elk Grove Village, IL 1
Enid, OK 1
Santiago, Región Metropolitana 1
Santa Ana, CA 1
Redwood Meadows, AB 1
Cleveland, OH 1
Miami, FL 1
Los Angeles, CA 1
Erkelenz, NRW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • The_Hogans John Hogan (@The_Hogans) reported

    @googlenesthelp Can you help me please? My internet network has been cut off and will not be available for the next 3 days. Will my Nest thermostat still work as I need heating and hot water

  • nsiva Siva Namasivayam (@nsiva) reported

    @googlenesthelp You guys are lying. nothing has been resolved @sundarpichai. and support is pathetic. Looks like kindergarten kids have hired to resolve the issue and if it way past their bed time, they wont reply for 2 days.

  • Quickbeam_ Anthony Peters (@Quickbeam_) reported

    @googlenest unfortunately these steps haven't worked, i have now tried on both the android and ios google home apps, on the android app when trying to link it states almost instantly the same error message >>

  • mooneternal_ Adam Daniel (@mooneternal_) reported

    These cameras arent even 2 months old and we are having technical difficulties with the nest cameras going offline all the time @googlenesthelp

  • EtSofie Sofie (@EtSofie) reported

    .@HiveHomeUK So fed up with your system. Over the past 2 weeks, it's been offline several times A DAY! No point in home technology if it doesn't work. Thinking of switching to @googlenest as it's so rubbish. 😡

  • ATZ007 Atiqul Hussain (@ATZ007) reported

    @googlenest and reconnecting the Nest Mini to WiFi every few days is absurd. Nest Mini only cost £35... I shouldn't have to spend so much time and effort on this. First person I had a chat with said it'll be replaced if it happens again, yet I had to spend more time on this issue.

  • McConnortock Connor 🔍👀 (@McConnortock) reported

    @googlenest Actually no this is a distinctly Peacock issue, my other apps usually work with varying degrees of dependability

  • LibSelfOwns Mostly Peaceful Rioter (@LibSelfOwns) reported

    @googlenest This seems like a functional error. As if the chromecast doesn't realize it's in use and is going into standby mode. I'll try reinstalling, but I just got this 3 days ago, so I doubt that's the issue.

  • mooneternal_ Adam Daniel (@mooneternal_) reported

    Not to mention none of this is actually my problem but its for my mom. Like wtf are you trying to pull on customers like this @googlenesthelp #dobetter

  • naebD naeb🎄 (@naebD) reported

    @googlenest Just seems to be a problem with devices like my Pixel and the Nest (and at other times my TV) talking to each other on the wifi

  • bacarumble Bacarumble (@bacarumble) reported

    @googlenesthelp is your chat online not working? Every time I go to submit it tells me something went wrong but doesn’t actually tell me what went wrong 🙄. I’m getting really frustrated with these products! I need to get in contact due to the THIRD failure of our IQ outdoor 😠

  • mooneternal_ Adam Daniel (@mooneternal_) reported

    Also Seth from @googlenesthelp You were absolutely no help

  • Ami301789 Amie (@Ami301789) reported

    @Google @googlenesthelp Is there anyone that can help me with a Pixel 4a purchase?

  • jackoduker Jacko (@jackoduker) reported

    @googlenesthelp I have powered down the battery one; build a new connection true the app after deleting all the devices

  • EtSofie Sofie (@EtSofie) reported

    @HiveHomeUK @HiveHelper So fed up with your system. Over the past 2 weeks, it's been offline several times A DAY, leading to no heating for hours! No point in home technology if it doesn't work. Thinking of switching to @googlenest as it's so rubbish. 😡

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