Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • T0rV3c V3cT0r (@T0rV3c) reported

    @googlenest Hi there, I accidentally deleted my home in the Google home app when trying to reorganise all my devices but then later on I then accidentally cancelled my nest aware annual subscription with ~6 months left on it. I can't describe the rest of the problem on this mesg

  • mc_rowlinson Matthew Rowlinson (@mc_rowlinson) reported from London, Ontario

    Spent a festive couple of hours trying to put a new @googlenest protect on our home network today. The app is full of bugs; when it fails it spits out error codes not covered in online support. Worst user experience ever; @Apple u need to be in this market. #BourgeoisProblems

  • hscox030 Sean Cox (@hscox030) reported

    You advertise @googlenest works with @smartthings but no one can confirm this as no one can add a Nest product to ST. Advertise a date when we can add Nest or stop advertising this partnership until you can provide a date! Plus, fix your new app, it’s God awful, horrible app!!!!!

  • ms_potato_indy Ms. Potato (@ms_potato_indy) reported

    @googlenest I assure you WE ARE HOME this much. Please stop turning my heat down 😒

  • mrkcstr Mark C (@mrkcstr) reported

    The @googlenest is total garbage. Setting it up three times in a month doesn’t make my life easier.

  • rharkins2009 ryan (@rharkins2009) reported

    @googlenesthelp Ok thanks, working with your agent on an issue they said the reccomended number is only 6 points which I found strange

  • mc_rowlinson Matthew Rowlinson (@mc_rowlinson) reported

    @ecstasias @googlenest @Apple Product is really just a fancy version of what you get at the hardware store at 3x the price. In theory, being able to mute from your phone and get notifications would add value, but setup is a nightmare. Weirdly, worse than 5 years ago when we got our first.

  • sarahhorsfield7 sarah horsfield (@sarahhorsfield7) reported

    @googlenesthelp Your chat function doesn’t work and never works. Please can you fix this! It constantly says “please try later, unavailable”

  • tdub_42 Tavarvess (@tdub_42) reported

    @googlenest nest thermostat reading 81 when it's actually 59. How do I fix just restarted.

  • fmalik89 Faizy (@fmalik89) reported

    @googlenesthelp Including my brother to help him troubleshoot @sufyanmalik99 Modem > nest WiFi router > 2 nest WiFi points

  • ktm5050 Ajay (@ktm5050) reported

    @googlenesthelp Hello, my nest Thermostat lost WiFi connection and now I’m getting w5 error. I tried rebooting my modem and router then tried restart nest. Nothing is working. Please help!

  • vancouverdtjb Downtownjuliebrown (@vancouverdtjb) reported

    @googlenest I have had it for a few years now and never have problems. Is it a glitch? I will try streaming another youtube channel or movie and see if it just that one video. Thanks!

  • Nercis_M Matthe Johansson (@Nercis_M) reported

    @googlenest That's the problem, the UI don't match the instructions. In the Google home app, my Google account profile is at the top right corner and there are only account settings. There are only home info, rooms and groups settings. No Chromecast or WiFi settings.

  • Bradders1012 Anna Bradley (@Bradders1012) reported

    @googlenesthelp H71 error message. There are no lights on the heat link. It is dead. The boiler works as I get hot water BUT I HAVE NO HEATING as that will not work independent of the thermostat

  • fmalik89 Faizy (@fmalik89) reported from Germantown View, Maryland

    @googlenesthelp unable to get network online, router keeps pulsing yellow. Have restarted modem and router multiple times, help

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