Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Poolmanouvre Rob Sands (@Poolmanouvre) reported

    @googlenesthelp My issue is being left out to dry. I'm just amazed how appalling Google's customer service is. As a manufacturer of goods who are you regulated by? I've provided the info requested, in the time it took you to reply here you could have reviewed and answered. It's now 8 days..

  • thatchman1 RST_ (@thatchman1) reported

    I sure am about to buy an older @googlenest IQ camera instead of the latest & greatest one, because the latest one only works in the very crappy, no good very bad Google Home app. Uff. I'm disgusted.

  • Lauren_foley Lauren Foley (@Lauren_foley) reported

    @googlenest your app is TERRIBLE. It constantly logs you out while using it. Do you have plans to ever fix this or should we move to a different company?

  • CrissyStone0505 Crissy (@CrissyStone0505) reported

    @googlenest we are having problems with our heat link… all other electricity in the house is fine. I have tried calling and can not get through… please help! We are freezing 🥶

  • Denzildk Cornelius Hedegaard (@Denzildk) reported

    her @googlenesthelp did you guys remove the ability to ajust volumen for speaker groups in the google home app, or did i mess up a setting somewhere, because it used to be there and now it's gone. I can still do it on my nest hub, but it's a nest hub so... pls help -_-

  • aHarmlessFly Kris (@aHarmlessFly) reported

    @googlenest @thacery1 This was 20 months ago, you going to fix it yet?

  • _cabbagehead cabbagehead (@_cabbagehead) reported

    @googlenest @SantanaSamuels I am running into this issue. App shows the thermostat is offline but the thermostat itself is online. This is getting very annoying.

  • Zeechia Kurt (@Zeechia) reported

    @googlenest My nest mini keeps losing its connection to my new Chromecast Google TV. Its your products and they can't keep a stable Bluetooth connection with each other... I thought getting the chromecast would work, since it was losing its connection withe my shield TV too. The fix?

  • larsprakken Lars Prakken (@larsprakken) reported

    @Dutch_Guy @nestframework @googlenest Down the hole it is.

  • pjoregon PJ Prachyabrued (@pjoregon) reported

    @googlenesthelp hello googlenest, I need help with my nest thermostat. Had the thermostat for 24 months or longer and never had issues with Wi-Fi until today. I’ve tried resetting the thermostat and it didn’t find my network. I tried typing in my network and it failed. Help plz?

  • infusion_andy Infusion Plumbing & Htg Ltd 🔥 (@infusion_andy) reported

    @googlenest why am I constantly having to sign in to my app all of a sudden????

  • julesf73 Jules (@julesf73) reported

    @googlenesthelp Hi. Our Nest Thermostat disconnected from the wifi about 4 days ago. It says “your network may be be hidden or too far away” but we haven’t moved it. Thermostat and router rebooted to no avail. I believe this could be a known issue with the device. Please advise?

  • _cabbagehead cabbagehead (@_cabbagehead) reported

    @googlenesthelp It looks like I’m still experiencing the same issue.

  • ndarney Noah Arney (@ndarney) reported

    @ChelseaMDO1 I can't find @googlenesthelp @Google putting anything out about what to do to fix it. Did you get a work around?

  • _cabbagehead cabbagehead (@_cabbagehead) reported

    @googlenesthelp I have the Gen 1 Nest Thermostat. I restarted my router this morning and it seemed to help. But this appears to be an ongoing issue where the app shows it online and then offline throughout the day.

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