Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Tampa, FL | 1 |
| Escondido, CA | 1 |
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hesse | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Lisbon | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| London, England | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Christopher Morris (@morrischris) reported@googlenesthelp My Google Nest Hello stopped working and I had two electricians come out, replace transformer, wiring etc & have determined unit is the issue. It’s only four months old. How do I replace it? Looks like warranty is a year. Thanks
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The BOB (@mackswift) reported@googlenesthelp Really weird issue here. Since Tues, when I say "Okay Google, SiriusXM Channel 38" Google Home Max replies "sorry, I don't understand." The command works with any other SiriusXM Channel (39,40,41,125,etc). But for some reason, 38 doesn't since Tues. Thoughts?
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Christopher Morris (@morrischris) reported@googlenesthelp On the Nest app it just said “camera is turned off/make sure it is connected, etc” but nothing changed. Was working intermittently before that. Now it is not lighting up unless you hold down the button for a while. Also tried resetting & restarting. No lights and same issue!
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Steve Belsey (@belsey93) reported@googlenesthelp i have a nest thermostat that has worked great for the past 6 months. It recently lost its wifi connection and I can't get it to reconnect. It just searches and doesn't see any networks. All other devices in the house work fine. Can you help??
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brandy (@bstaros) reported@Google @googlenest @googlenesthelp what a joke! You guys ask me to dm you so it’s not seen by public but once I do you stop responding!! Completely unacceptable! No heat for 3 days and been waiting for over an hour to hear from a manager!! Bad customer service!!!
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brandy (@bstaros) reported@Google @googlenest @googlenesthelp been waiting for a call back from a manager still no answers. Been without heat waiting for replacement that never got ordered! This is unacceptable! Bad customer service!
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Samuel Jones (@haestion1) reported@googlenesthelp My sister (who I have not given any authority to access my Google nest speaker) can control music over my nest speaker from a different room in the house. How can I fix this? Only one Google nest device, only one account set up (mine).
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brandy (@bstaros) reported@Google @googlenest @googlenesthelp you’re techs aren’t doing what they tell customers they will do. We are freezing in our house waiting for replacement that was never put through as we were told. You should do that right thing and overnight my replacement! Bad customer service
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brandy (@bstaros) reported@Google @googlenest @googlenesthelp when you’re told you will get a call back from a manger within 30 mins they should honor that & I’m still waiting for my call back. This is completely unacceptable and bad business. You should care more about customers freezing waiting on item
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Aviral Kedia (@Aviral_AKD) reported from Rānīganj, West Bengal@googlenest I am writing this as because my issue is still not resolved my nest mini unexpectedly removed the wifi connection and its not getting connected after that even after performing a factory data reset and reinstalling google home app Issue id:2-0725000031113
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Antifascist Josh Anderson (@SrslyJosh) reported@googlenesthelp Did ya’ll really kill my nest aware subscription because I didn’t migrate to using a Google account to log in? That’s sleazy as ****.
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tio anta wibawa (@tioantawibawa) reported from Pasarrebo, Jakarta@googlenest @madebygoogle No, thank you. It has returned to normal. After I restarted the device, and then tried to re-login.
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Christopher Morris (@morrischris) reported@googlenest My Google Nest Hello stopped working and I had two electricians come out, replace transformer, wiring etc & have determined unit is the issue. It’s only four months old. How do I replace it? Looks like warranty is a year. Thanks
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Jim Holmes (@scoutfarmjim) reported@ToolstationUK @googlenest Thanks for reply. First purchased Oct 2019. Failed after two months due to moisture/ water ingress at power connector on back of camera (well known issue documented many times over internet). @googlenest replaced. Second camera lasted 11months then failed in same way. 1/2
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Jim Vargo (@Vargs120) reported@googlenest Why is your #tvos app for @appletv such garbage? Never works. Why would I ever buy another one of your products? #nest #AppleTV
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