Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • walterlavarias Walter Lavarias (@walterlavarias) reported

    @googlenesthelp Been waiting for your reply for two years. last tweet was April 25 on a ticket two years old and still ongoing. You guys have the worst service in the world

  • robram81 Robert Ramirez (@robram81) reported

    the @googlenest mesh system used with @ATT fiber is total trash. I DO NOT recommend purchasing if you have @ATT 1gb plan. Speeds are capped at 100mbs up and down.

  • ajlynch4 This App’s Worst Speller (@ajlynch4) reported

    @googlenest Hi there. Why does my app keeps saying the nest unit is off-line when the next unit is saying it is online, on the same Wi-Fi is my phone with the app, and everything else is working. It only seems to be an issue with the app.

  • jom4337 JO Miranda 🐵 🚜🇺🇦 (@jom4337) reported

    @walterlavarias @googlenesthelp I followed up. Simply put, they broke it and they can't fix it. The devices still report attached to the structures that no longer exist. To fix the devices, I might have to factory reset them, which is difficult given that most are hundreds of miles away. Dropping Nest.

  • kid_sammi s (@kid_sammi) reported

    @googlenesthelp @bigpvilla Hi I am having this same issue. Have tried all the steps to no luck

  • sgrif Sage Griffin 🏳️‍⚧️🏳️‍🌈 (@sgrif) reported

    @googlenesthelp I'm not sure exactly when it began happening. I think it's likely been an issue the entire time I've had the router but I only started connecting the dots to suspect it was a systemic problem recently. It happens for wired devices as well.

  • QuiteQuay QuiteQuay 🇺🇸 (@QuiteQuay) reported

    @googlenesthelp On the app, it seems to happen after I have viewed an event once and then I try to go back and view it a second time - then I get the endless blue spinny wheel. Ive tried closing and restarting the app but didn’t help.

  • KiDSGoTGaMe5 White Mamba (@KiDSGoTGaMe5) reported

    @googlenest @SantanaSamuels Having the same issue for the first time. Shows offline in app but actual thermostat is working has great WiFi signal and battery is good. I’ve rebooted thermostat to no avail

  • mike_sec_eng Mike Guy (@mike_sec_eng) reported

    @googlenesthelp Another six weeks later. Still no sign of my refund. Your organisation is either dishonest or embarrassingly bad. Its been over six months I've been waiting now. For £70. How does it take six months for an organisation of your size to refund £70 for defective kit replacement?

  • harrisja Jason Harris (@harrisja) reported

    My @googlenest Thermostat says it's 80 degrees in my house. It's obviously not - maybe 68/69. There's no heat near the thermostat...anyone ever had this happen? Powering down didn't help. Factory reset didn't either

  • jamespleass James Pleass (@jamespleass) reported

    @googlenest Any update on this? Mine just dropped out again. Is the fix coming soon?

  • purpleparrotuk Purpleparrotuk (@purpleparrotuk) reported

    @googlenest you don’t appear to be doing anything to fix viewing the history in the IOS apps. I have had an open case for a month and you just keep replying with the same scripted reply. When is this going to be resolved?

  • njnadel Neil J. Nadel (@njnadel) reported

    @googlenesthelp My Nest Thermostat dropped its connection a few days ago and I cannot get it reconnected. I've reset my internet, reset the thermostat, tried manually connecting to my WiFi. Nothing is working. Please help!

  • sgrif Sage Griffin 🏳️‍⚧️🏳️‍🌈 (@sgrif) reported

    @googlenesthelp What's especially frustrating is that it looks like there used to be a way for me to access the kind of detailed information I'm hoping to get to help diagnose the issue, and it was actively removed as part of the migration to the google home app

  • MT_Spartan Michael M.T Spartan (@MT_Spartan) reported

    @googlenesthelp Every time when I say something to my Google Home, The lights were flashing and didn’t what to respond. Please Help!

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