Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| London, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Milad
(@MiladDarvishi1) reported
@googlenesthelp Hi, can you please ask your colleagues to help me. By mistake, i got charged for 203 dollars and it was not supposed to happen.
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Jurgen
(@iamjurgenvald) reported
@googlenest your reset password link is not working. Check your bot support, same issue raised never actioned. #Google
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Tony Shabz
(@tonyshabz) reported
Google's new @googlenest cameras are so terrible. I've owned a bunch of the old ones without issues. These new ones are just littered with bugs. Also, not allowing feeds to the original nest app is a horrible idea. Just all bad.
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Kelly Baker, MPA
(@BakerKellyTN) reported
Today, I received a reply from @googlenest "We are not able to issue a refund, the subscription will continue up until it expires." Since I had no means to cancel the service, I believe this charge was not approved by me. 3/
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Dave 🏴🇪🇺💙
(@7drah) reported
@googlenesthelp For some reason incoming duo calls have stopped showing on my nest hub max. My phone and other Google devices ring, but the hub max doesn't. Outgoing calls work fine on it, though. Can you help?
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Leonard's Ghost - Слава Україні! 🌻🇺🇦🌊🌎✊🏾
(@Leonards_Ghost) reported
@googlenest @NogueiraNico Hi. Following up on this. What is the issue with adding South America to the list? It's a pretty absurd omission. Thanks
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Milad
(@MiladDarvishi1) reported
@googlenesthelp I have been incorrectly charged due to some automated issue on your side and some back and forth. Can you please resolve it.
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Kelly Baker, MPA
(@BakerKellyTN) reported
BTW @googlenest, when you click on the customer care call back on your page, the wrong @Google division calls you a back and has to transfer you to Nest. You should fix that too. (PS your cs reps were nice. you should pay them more.)
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Jorsh
(@Pyronius1) reported
@googlenesthelp There seems to be a huge issue with Google Wifi/Nest pucks resulting in thousands of users experiencing daily severe slow downs until they restart their primary puck. The issue appears on forums for the last 7 months or so. Is there a fix coming for this?
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Tuan Nguyen
(@TuanNgu35226771) reported
@googlenesthelp Good evening! I just bought a brand new Google Nest. I just set it up like an hour ago. Everything works fine for me except the network connection! The Nest can’t find the Wi-Fi. So I need help please! Thank you so much
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Brenton Poke
(@BrentonPoke) reported
It's amazing the what simple **** google fails at doing while touting themselves as the "best engineers in the world". I try to turn on the lights with @googlenest that's on the same network, no dice. Phone also on same network? Works just fine.
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Joseph W
(@jowoseph) reported
@googlenesthelp @styronthe3rd Having the same issue with errors when trying to control my Nest Thermostat through Google Home - are there any updates for this situation?
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Jeff Tolson
(@jeff_tolson) reported
@googlenesthelp No message or help code. I just woke up one day and it say the device was offline. Hadn't ever had any issues or changed anything. Now it won't find ANY network. The device is about 5 feet away from my router.
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Michael M.T Spartan
(@MT_Spartan) reported
@googlenesthelp It’s just a Google home, I paired Bluetooth from my iPhone, but for some reason it lags and disconnects automatically that I have to keep connecting this again. I also sent feedback about the issue
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Kevin
(@niveknonrev) reported
@googlenesthelp It happens about a week or 2 ago. I got it back online but like I said it keeps going offline and then sees no networks untill a full reset. No code other than no WiFi connection/offline in Google Home