Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Plymouth, MA | 1 |
| Fruita, CO | 1 |
| Columbia, MO | 1 |
| Dodge City, KS | 1 |
| Atherton, CA | 1 |
| Nashville, TN | 1 |
| Portland, OR | 1 |
| Atlanta, GA | 1 |
| Staten Island, NY | 1 |
| Berthoud, CO | 1 |
| Brooklyn, NY | 1 |
| Edmonton, AB | 1 |
| Maple, ON | 1 |
| Richmond, BC | 1 |
| Phoenix, AZ | 1 |
| Columbus, GA | 1 |
| Painesville, OH | 1 |
| Ann Arbor, MI | 1 |
| Cibolo, TX | 1 |
| Bellport, NY | 1 |
| Aitkin, MN | 1 |
| City of Minneapolis, MN | 1 |
| Denver, CO | 1 |
| Piscataway, NJ | 1 |
| Los Angeles, CA | 1 |
| Pisa, Toscana | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen R. Beckham
(@stephenrbeckham) reported
@googlenesthelp Please consider creating a widget for the thermostat control or, even better, an attachment to the Android notification drop-down for the thermostat control.
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Arturinio
(@Arturinio2) reported
@googlenesthelp My Google Nest was not connecting to wifi so google sent me a refurbished one for free if I return the broken one. So I returned my thermostat via ups and have proof of delivery but Google charged me full price for the refurbished thermostat.
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Al Barclay
(@alhimself) reported
@googlenesthelp Hi! Help! My Nest thermostat has suddenly stopped being able to find my WiFi network. I've tried resetting it and my router many times but nothing. My phone connects to WiFi standing next to it and I've even moved the router next to it and no difference...
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NJ skoberne
(@howdoyousaynejc) reported
@googlenesthelp please escalate Case ID [4-4656000033641] to someone that's actually willing to help me - it's now been 7+ days without a response.
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Paolo Gabriele Falcone
(@pagafalc) reported
@googlenesthelp bought a Nest Thermostat on Oct 20th. I was away for the last 2 months and came back to find that my thermostat was not working any longer. Your customer support is refusing to help.
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Sumanth Shyam
(@Sumanth027) reported
@googlenesthelp hello my nest thermostat refuses to connect to the internet. I have tried all the steps discussed in google support forum and the only solution that worked was to replace the device itself. Can you please help!!!
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Ashish
(@ashish210981) reported
@googlenesthelp team my nest thermostat has been offline for 12 hours.. i have done troubleshooting with all basic steps..Nest restart..Wi-Fi reboot, tried connecting to Wi-Fi on nest , it shows no network found ( whereas all other devices can view dozen Wi-Fi networks).
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Legend Phoenix💎🤲
(@_LegendPhoenix) reported
@googlenesthelp The green dot light at the top flashes twice and then turns off and the nest doesnt record for maybe a minute before the nest comes back on. Have not tried to trouble further
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Naveen
(@naveenmadhawa) reported
@googlenest your downtime settings not working I want block YouTube on my nest hub max
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Michele Buckler
(@mjbuckler) reported
@googlenest - you are just the worst. The frequent need to re-sign into my account to access my camera and thermostat - and the lack of compatibility with Alexa - is driving us to pull your products and send them to recycle.
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PAOLO HIMOTHY NAPOLEON JAMES BANCHERO ENJOYER
(@MagicFan90) reported
The @googlenest is the biggest piece of garbage and waste of money I’ve ever had. What a piece of trash.
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🏆🏆🏆Kully Singh🏆🏆🏆
(@kully5ingh) reported
@HiveHelper @HiveHomeUK thermostat has not been able to receive internet for last 3 days so I have no heating, have called customer services and had no help, furthermore they hung up on me! Great service. No heating with two babies in cold house! Should’ve gone with @googlenest
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Mark N. Mielke
(@MNMilky82) reported
@googlenesthelp Upon further inspection the device appears to be broken. It seems paint somehow got inside the unit. Any chance you’d replace this for me?
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Maureen Conlon
(@MaureenRochdale) reported
@googlenesthelp @whatKatydidnext Did this help at all…….?
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Jarrod Bromley
(@jarrodbromley) reported
@googlenesthelp hi folks, out of nowhere we are getting a H71 error message. Have tried the suggested trouble shooting bit nothing is fixing it. It's only been installed 4 months and other heat link is OK. Looks like online it's a common problem. Is heat link faulty?
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