Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • BillieBogg Billie Bogg (@BillieBogg) reported

    @googlenesthelp hey! My google nest keeps on becoming unresponsive after every update. Sometimes the steps online to restart it don’t work for hours, but it is happening every time and it is new. Can you help please?

  • kdarty Kevin Darty (@kdarty) reported

    @googlenest Okay, I uninstalled and reinstalled @PrimeVideo and the issue still persists. Keep in mind I only see the issue with SD video. HD and 4K are fine. It was better before the latest system update. No big deal, in sure it will get updated, I just wanted to report to help out.

  • DalinkDan Daniel Lawrence (@DalinkDan) reported

    @googlenest hi I have a W5 error and have tried all steps to fix it but the issue is still present and I have the message "your thermostat has a problem and is unable to connect to WiFi." Tried chat support but says out of hours.

  • gank41 Jeff (@gank41) reported

    @googlenesthelp My Nest Thermostat was unresponsive during the AWS outage today. All seems to be working now, though.

  • abhiroopbasuu Abhiroop Basu (he/him/his) (@abhiroopbasuu) reported

    @googlenesthelp All my Nest devices are unable to connect. Internet and WiFi is fine otherwise. Is there an issue on your servers? Google Home is also not able to connect.

  • mcneil_simon Simon McNeil (@mcneil_simon) reported

    @googlenesthelp My heat link has failed and is only 10 months old - navigating the labyrinth of Google Nest support site is impossible as it terminates at a site that says it is 'under maintenance'!! How on earth can I get some action - the house is cold - what do I do?

  • _itsjp J 🎄 (@_itsjp) reported

    So I bought a @ring doorbell and installed it today... and it’s not working? Knew I should have gone with @googlenest 😌

  • Nadegeous Nadege Cassendo (@Nadegeous) reported

    @googlenest I really suggest you stop selling these before you fix the issue. It seems to be happening to a lot of people with brand new speakers. It's definitely below what is acceptable.

  • TimeIsNowNews Time Is Now (@TimeIsNowNews) reported

    @googlenest Let me know how can I get help and get Adsense on my blog I’m really posting original content on my own and I really need some money for getting my bills paid.. it’ll really help.. I’ve put lots of work on this blog.. please help..

  • sadlilas Salil Das (@sadlilas) reported

    @googlenest Yes, the lights are working on their own. When I use the Ikea/Tradri app on my Pixel 3, I can control the lights. The GoogleHome-Ikea connection seems to be broken

  • mkbomb Mike Kirschbaum (@mkbomb) reported

    @googlenest The next time it happens I'm going to try to bring up stats for nerds and send an error report

  • LeahMPhotonyc Leah Morgan (@LeahMPhotonyc) reported

    @googlenest terrible customer service. Been dealing with the runaround for 24 hours on a defective thermostat! Each rep makes me go through the same steps only to pass me off. I want a replacement!!!

  • PhilippeBezard Philippe (@PhilippeBezard) reported

    @googlenest I reboot the box, the Google home. I ask to shut down this light in 2 mn Answer: unfortunatly i can't program some tasks on this switch.

  • Realt3rp007 Michael (@Realt3rp007) reported

    @googlenesthelp Hello. I am having an issue with my nest thermostat. Unit no longer sees any WiFi & I get a w5 error. I have current firmware, reset the device, reset my WiFi several times, and tried to connect to different WiFi. WiFi has failed. Help please.

  • chelmore Chandler Elmore (@chelmore) reported from Loveland, Colorado

    @googlenesthelp My protect keeps on going off, so much so that we’ve had to take the batteries out of it just to get it to be quiet. Any help would be appreciated

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