Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Mr_JonesAndMe Mr Jones (Short Term Rentals) (@Mr_JonesAndMe) reported

    Thermostats We are fans of both @googlenest and @honeywell. Both allow you to remotely monitor the temperature settings of your STR and you can turn the system up or down depending on when your property is vacant to help maximize revenue 8/

  • mfrogs7 Martin Frogley 🐸 (@mfrogs7) reported

    @googlenesthelp Our Google Nest thermostat has a W5 error. I have tried resetting & restarting the router. It won’t connect to the Wi-Fi

  • Nireus Nireus (@Nireus) reported

    You @googlenest heatlink goes down (no lights) and you find out you have to replace the whole damn thing, thermostat and heat link need replacing!? I’m good is that for the environment @googlenesthelp let alone my bank balance, only installed Dec 2019 too

  • thenewsimon Simon Wilson (@thenewsimon) reported

    @googlenest I would like my Nest thermostat to hold a temperature. I turn it up, it turns back down 5 minutes later. How?

  • BYGDGO B ❤️ (@BYGDGO) reported

    @googlenesthelp I’m in the US. I don’t know the answer to that question. Again, it’s connected to the wifi. The wifi is not the problem. It hears me and makes the listening sound & just ignores what I say. My google minis work perfectly fine

  • markcannon5 Mark Cannon (@markcannon5) reported

    @googlenest You know what would help people save hundreds during this winter fuel crisis Letting us set our hot water schedules in increments smaller than 30 minutes If our water tank takes 25 minutes to heat. Let us set it for 25 minutes #FuelPoverty #FuelCrisis

  • PaulLomax Paul Lomax (@PaulLomax) reported

    @googlenesthelp I have 5 cameras. They’ve all been restarted. I’ve even disabled and re-enabled face detection. As you can see in the example, the view is fine. The problem started when I added Google-made products rather than just Nest ones (ie some use the Google Home app not the Nest app).

  • TamaraSpicer4 Tamara Spicer (@TamaraSpicer4) reported

    @googlenesthelp Our Nest has been offline for about 3 months.

  • newamerykahn newamerykahn (@newamerykahn) reported

    @googlenesthelp OS is 15, model is iPhone X. No, I do not experience the same issue. My phone is still connected to WiFi or at least appears to be, as the signal icon is still solid with all bars.

  • MrsPark78687396 Mrs. Park (@MrsPark78687396) reported

    @GoogleIndia @googlenesthelp I had a problem I rest my phone and when I tried to log in in email my email was hacked and I don't remember the last password of email account I am very worried iam feeling very helpless please help me

  • gregtannen Greg Tannen (@gregtannen) reported

    @googlenesthelp @googlenest Nest camera is down - which seems to happen very few months? When is this getting fixed? This is our baby monitor, so...this is not great.

  • phi1bert philbert (@phi1bert) reported

    @GoogleHomeUsers @googlenesthelp Every dev that cons 2 my WiFi network adds 2 devis lst When disconnects Offline entry is left in dev lst Forever! I've 133 such devs & no way 2 remove Scattered among 68 active devs impossible 2 manage network Please add Remove Dev by Pause Dev

  • bklyndodger74 Kevin (@bklyndodger74) reported

    @googlenesthelp My Nest Thermostat's WIFI mysteriously stopped working. It sees no networks. I followed all the recommended steps. My other Nest sees networks in area. This seems to be a known issue for this product. Please help.

  • duvalheating Duval Heating (@duvalheating) reported

    @googlenesthelp I have 2 Nest protects but the backplate have broken and need to replace them. They broke in accident while they had been removed for decorating. Google told me to to back to the shop I bought from but no one sells just the backplate

  • jdwallace JD Wallace (@jdwallace) reported

    @googlenesthelp This did not help

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