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Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tampa, FL 1
Escondido, CA 1
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hesse 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Lisbon 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • davidnjoku
    David Njoku (@davidnjoku) reported from Bracknell, England

    @googlenesthelp My Nest 3rd gen cannot connect to WiFi any longer. It stopped 2 days ago. Everything else in my home, including other Google home devices, connect to WiFi. I've followed the steps on your help page too Any further advice?

  • naresham
    NM (@naresham) reported

    @Google @googlenest When casting to Android TV, earlier when I said STOP Android TV or Stop Casting, the Mini speakers used to Stop the casting on TV. Now when I say Stop TV it switches TV off and STOP CASTING does nothing & the casting continues. Please fix it.😰

  • ajmhtg_ltd
    Alex (@ajmhtg_ltd) reported from Lichfield, England

    Bit disappointed @googlenesthelp I fitted a Nest 3rd gen 22 months ago for one of my customers and developed a Wi-Fi issue, after ringing nest and going through all the troubleshooting,you emailed customer to say it needs replacement, he emailed back and was told needs to buy one

  • _abhayshah
    Abhay Shah (@_abhayshah) reported

    All of my @googlenest Protects went offline on Saturday night. I had NO CLUE until I saw one of them blinking orange at night tonight. Opened the app to see all my Protects offline for 48+ hours! No app notification, even the device itself didn’t indicate anything until later!

  • bbarnes0491
    blakebarnes (@bbarnes0491) reported

    @googlenesthelp I need help as our Nest that has been working great for about 6 months, suddenly dropped its ability to connect to our Wi-Fi. We have no other issues with any of our devices or TV (we steam) on our wifi. Followed online troubleshooting guides but nothings worked

  • SyrupTruthiness
    TruthinessSyrup (@SyrupTruthiness) reported

    @googlenesthelp @googlenest My Google Nest hub the past 3 days I give it a command to add a grocery item to my shopping list (in Google Keep), & it responds with "Sorry, something went wrong while I was trying to change your shopping list". Worked fine b4 for many months. Help!

  • ThatJezRose
    Jez Rose (@ThatJezRose) reported

    @googlenesthelp My nest unit is less than 6 months old and suddenly won’t find internet. I’ve rebooted the router & nest unit; tried adding manually; moved closer to the router but still it’s disconnected and can’t find ANY wifi network. Please help!

  • Kyle58478254
    Kyle (@Kyle58478254) reported

    @googlenesthelp my 3rd generation chromecast isn’t working. I have tried a factory reset multiple times. The remote works perfectly. I have it on the right HDMI setting. The chromecast just stays on a black screen and nothing changes when I press the home button or back. Help!

  • MishraJahnvi
    Jahnvi Mishra (@MishraJahnvi) reported

    @googlenesthelp worst customer service have no idea how to deal with customer situation even they say to customer that we can’t assist you if they have no solution and have to assist other customers and hung up now you guys charge my card and no one is ready to solve my problem

  • Bnbiju88N
    Biju N (@Bnbiju88N) reported

    @madebygoogle ..Googlenest leaning thermostat not working after replacing the boiler ...it is 250 dollar leaning thermostat .. useless ..We have to buy it every two years ...

  • FVDentalCare
    FoxValleyDentalCare (@FVDentalCare) reported

    @googlenesthelp two reps on the phone hung up the phone on me after I told them that I would be recording the conversation because they are admitting that there is a known issue with the Wi-Fi chip in the nest thermostat but because my units are out of warranty they won't help me

  • shanele_soares
    Shanele Soares (@shanele_soares) reported

    @googlenesthelp 0/10 service. Issue still ongoing.

  • Bnbiju88N
    Biju N (@Bnbiju88N) reported

    @googlenest Don't buy the googlenest thermostat ..It is was not working after two years ..$250. 00 going waste

  • Dogedutchess
    kay kay (@Dogedutchess) reported

    @googlenesthelp Just that it’s powering down battery is dead

  • rajeevkrish
    Rajeev Krishnan (@rajeevkrish) reported

    @googlenesthelp - Nest Thermostat lost connection to Wi-Fi and now can’t find any networks. Gone through all options around rebooting and reconnecting as suggested but it just not picking any of the networks. This is frustrating and spending too much time. Please HELP!

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