Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Kate Martino
(@KateMartino) reported
@googlenesthelp @googlenest two weeks now and still no answer on when we will be getting the replacement we ordered 2 weeks ago even though we are under warranty.. completely ridiculous .. worst customer service I’ve ever experienced
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Aaron Kravitz
(@aaron_kravitz) reported
@googlenesthelp The floodlight is also saying offline even though it’s visible in the app. This has happened multiple times since I got it. It was installed by Best Buy.
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Miggi from Figgi
(@miggi) reported
@DMons_ @googlenesthelp Yeah, the device doesn’t show as connecting to the wifi network though. I’d kill for just manual settings. Wizards with no way to manually configure is terrible UX.
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Bryce Brown Artist
(@BDB1971) reported
@googlenesthelp No changes that I'm aware of... there's the possibility it could be a weird connection issue. My device is the puck sort. It's a clear 4 metres from the extender with a good signal to all devices.
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Chris Turner
(@cbturner) reported
@googlenesthelp Battery version. It just reads Offline in the Nest app. Unfortunately I usually don't notice for three or four days when it happens.
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🌬🌸☔gingerbear🍀💜⁷
(@jesmy) reported
@googlenesthelp Still not working. If I could, I would return both of these devices. They rarely work as they are supposed to. I wasted $100 for two useless pieces of plastic.
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Aaron Kravitz
(@aaron_kravitz) reported
@googlenesthelp any reason my Nest Cam (battery) with floodlight keeps going offline? It’s 20 feet from the router.
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MaFt (Not Matt, ever!)
(@MaFt) reported
Anyone else use Google/Nest WiFi and constantly being told the network is offline even though literally everything works on the network?! Seems to have started yesterday from what I can tell. Restarting network made no difference. @googlenest @GoogleUK
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Rusty - "Quis custodiet ipsos custodes?"
(@rusty0101) reported
@googlenesthelp No, within eight hours of first discovering the issue, it was back to normal operations. Mostly it was an inconvenience for a few hours, but not enough information at the time to know if I was looking at a new "normal" state.
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MaFt (Not Matt, ever!)
(@MaFt) reported
@googlenesthelp Everything seems to be pointing to an issue at your end.
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David Anderson
(@dzanderson3) reported
@MaFt @googlenesthelp Loads of people are having the exact same issue today (including myself). Something is wrong on @googlenesthelp side not ours. It's been an issue for me since 8:30am today (UK).
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Marco Luthe
(@Saphod) reported
@googlenesthelp BTW: This issue applies to all devices and seems app-related. Please fix. Thanks!
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Aaron Kravitz
(@aaron_kravitz) reported
@googlenesthelp Got an alert a couple hours ago saying it went offline. I’m able to access it via the app but not see video. It was installed a couple weeks ago.
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Rusty - "Quis custodiet ipsos custodes?"
(@rusty0101) reported
@googlenesthelp It would be nice to know what the issue was for the next time. I'd already shut down lights for the night, a few hours later went to get up and the GE bulb I have worked, as did the non-WYZE switches and bulbs, but the Mini's all complained that they couldn't talk to WYZE Home.
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Nick vd Goorbergh
(@NvdGoorbergh) reported
@googlenesthelp when I came home 2 of my 3 protects where suddenly offline. I was able to get 1 back online but the second one will not connect annymore. What happend and how do fix this? And why wasnt I notified that the protects where offline?
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