Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Arizona State Mime Inspector
(@wandering_j) reported
@googlenesthelp About 30 feet from router to Nest. I have 2 Deco mesh network units near it, one on either side. Nearest wireless device to it is a tankless water heater. Hasn't previously been an issue.
-
oLr
(@EllieSmith1992) reported
@googlenesthelp my nest is connected to the internet and says it’s connected to the app but it’s not showing in the app. I’ve tried resetting the internet and also resetting my password but no emails are coming through either to reset. Help please!
-
Steve
(@stephennoffke) reported
@googlenesthelp Thermostat to the router is about 15 yards away through the floor and wall. Computer and cell phone further down the hall have no issues connecting. No devices, baby monitors or microwave in the vicinity.
-
Anthony Raynor
(@awraynor) reported
from
Spartanburg, South Carolina
@GeoffEff @madebygoogle @googlenest Home Depot on the clearance aisle. Just picked up a couple of very cheap Wyze starter systems to help fill in the gaps.
-
Leigh Mason
(@villagespud) reported
@googlenesthelp My Gen 3 thermostat won't contact to wi-fi - gone through full restart / rest procedure but nothing works. Don't really want to spend another £180 for another, can you help?
-
MissLee💕
(@CharelleLee) reported
So here I am with a $372 bill because I didn’t call @googlenest first for troubleshooting. I guess you’re suppose to call a plumber if your electricity goes out in a room. CLEARLY the plumbing is the PROBLEM!
-
Arizona State Mime Inspector
(@wandering_j) reported
@googlenesthelp No error message. There's a spinning graphic around the edge of the dial and it never detects any networks at all. I have both 2.4 and 5 ghz networks here, too. Thanks!
-
Neil Bridgeman - Rail Electrical Professional
(@neilbridgeman) reported
@pbplumber @googlenest My heat link went down and Google sent a replacement and offered me up to £100 to have it changed. I thought that was excellent. TBH keeping a plumber away from the electrics is very sensible.
-
Scott Ashforth
(@scotta2700) reported
@googlenesthelp - I have an outdoor camera and have moved to a new home and in the move I've lost the magnetic mount for my outdoor camera. I cannot seem to find anywhere online that sells the mount. Can someone help me get one ordered?
-
Ploy Radford
(@Ploy_Radford) reported
Hey @googlenesthelp my heat link is dead with no lights, the house is freezing and your customer support section is a labyrinth to navigate. How do I get this issue sorted quickly?
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Leo Schmitt
(@MakeANoteOfThat) reported
@PaulLomax @googlenest Yes it is But There's a rechargeable battery in the thing and when it goes bad it takes down the thermostat.
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Jo Osborne
(@Joeykins91) reported
@googlenest hiya, I’ve installed a nest thermostat E but the app keeps saying that it’s offline. Please help!
-
Justin Kuntz
(@justinkuntz) reported
So big disclaimer...when you upgrade your Nest camera account for additional history storage...it deletes all previous history! @googlenest @Google Terrible user experience...terrible.
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NobodyImportant
(@Catptive) reported
@googlenest @jmwein This is rediculous! My family has a gsuite account so we have to create fake accounts to use nest? The nagging migration message needs to go away if this is the case. Also, my wife signed in and hit continue past the error so now it's an empty account not asking to migrate!
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Ms. Drasby
(@MsDrasby) reported
@madebygoogle I couldn't believe having to replace my Google Nest Router after 2 yrs. It was no longer possible to reset & reinstall points. After purchasing a refurbished Google Mesh Router problem solved. No longer happy w/Google quality @googlenest