Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• Mohannad Hussain (@mohannadhussain) reported 2 minutes ago

  @googlenesthelp No longer needed, I turned to the community for help and they were able to solve the issue for me much faster. Either way, I wasn't provided with a case ID. As you can see from my screenshot, I barely got any responses from your rep 😔

• Hrishikesh Hirway (@HrishiHirway) reported 10 minutes ago

  Wow, @googlenest sucks. After 2+ hours of frustrating customer service calls where they tried to blame the issue on my HVAC system, they finally conceded that the Nest thermostat stopped functioning properly for no reason—but they won't send me a new one. I have to buy one.

• Gavin Werbeloff (@Travel_Buddha) reported 10 minutes ago

  @HrishiHirway @googlenest I’ve been troubleshooting a serious issue on a computer for *18 Months* and I’ve finally gotten to a senior tech who acknowledges it might be a hardware issue. 🤯

• Distantly Social Rumpole (@WendellSherk) reported 11 minutes ago

  @HrishiHirway @googlenest @google needs to spin this company off and let it sink or swim on its own. That would be good for both companies and probably improve service. I have trouble trusting them given that they are just a hobby sideline of an advertising op.

• Hrishikesh Hirway (@HrishiHirway) reported 13 minutes ago

  I feel like retail customers are pretty quick to forgive a tech issue, or a problem with an order, if they're met with kind, apologetic service. It can even spur on more loyalty! So going this way with it…I mean, what the heck, @googlenest? I don't get it.

• 🔵 Mr. Blue 🔵 (@OneKindOfBlue) reported 13 minutes ago

  @HrishiHirway @googlenest I’ve had one for five years and it’s rarely been a problem. However, electronic equipment can be defective for a variety of reasons. I’m shocked that @googlenesthelp didn’t offer a replacement at no cost. 😕

• daviesnow (@DaviesNow) reported 15 minutes ago

  The perils of online shopping... A lack of human connection when problems arise. Deeply disappointed with @google customer service, as it fails to help customers of earlier generation @googlenest products. #HeyGoogle

• Dominic Findlay (@FindlayDominic) reported 17 minutes ago

  @googlenest I have a nest mini. Set two alarms that have been working for a number of months now. This Wednesday my morning alarm failed to go off. Looked in Google home app, no alarms. Set them again, next day they disappeared again. Anyone else having this problem?

• Ari Shapiro (@WhiskySails) reported 19 minutes ago

  @HrishiHirway @googlenest IMHO, the biggest problem is that your status may help you reach resolution while others are left to continue dealing with their BS

• Melanopolis 😷 (@melanied333) reported 19 minutes ago

  @HrishiHirway @googlenest This happened with my @Apple Mac book air. Hours on with customer service over faulty keys that all of a sudden started repeating after a system update no matter all the trouble shooting. They finally said my only option is to send it in for hundreds of dollars in repair costs.

• Keilan Matthews (@keilan1228) reported 22 minutes ago

  @googlenesthelp Good morning, I have the nest learning thermostat (in the USA). This issue started about a week ago. I have restarted, reset, manually charged and entered wifi info, and reset my router. Nothing works to get my best thermostat back online.

• GIll James (@GIllJames11) reported 24 minutes ago

  @googlenesthelp recently migrated Nest to Google, since then had nothing but trouble. Heating turns off; shows ‘away’ when we’re home, turns on in the night. Want rid of the darn thing. It’s taking too much time. It is a dreadful product! Need something that’s truly SMART!

• TLC (@ringmeunp) reported 26 minutes ago

  @googlenesthelp Guys, whan are you going to update and solve issues with Nest Audio and Wifi, there are too many disconnections, and don't say it is related to our wifi, cause i have also a google home ... no issue with it ... :( thanks for your reply

• K @ t i e (@KTesque) reported 29 minutes ago

  @googlenest I just haven't had the time to do stuff. I just changed the name of my playlist to Xmas instead of Christmas as a work around. I'd love to help Google because I have all Google products and like to fix issues. If I have time I'll DM you guys. My two-year-old keeps me busy.

• Heather (@CupcakeAnalyst) reported 29 minutes ago

  @HrishiHirway @googlenest Someone hacked into my Nest security camera & locked me out. I had it set up to notify me if the email changed but it didn't - their response? "Well, if stalkers are really determined they're gonna find a way, lol. SHRUG. Not our problem."

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