Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • KOB1411 Keith R. (@KOB1411) reported

    @googlenesthelp @xXTecH_GuRuXx Hello. I have the same issue. Please advise.

  • inkee78 Chad (@inkee78) reported

    @googlenest any update on when nest cam cool down will be reduced to seconds rather than 5+ mins? Reviews are extremely poor based on this one "feature". I want to replace my current cam with nest cam but this is a deal breaker.

  • agberg13 Alan Howard (@agberg13) reported

    @michaelperrigo @googlenest I've never had that issue with them. One thing I wish the smart displays would change (I also have Lenovo) = I'd like to have the curated art or whatever photo I choose remain fixed, instead of the on-screen photo changing every few minutes.

  • PJ_Branco pjbranco.eth 🤙🏼 (@PJ_Branco) reported

    Worst product feature I've used: Setting/updating a temp in my schedule on the @googlenest app. Sliders to update just 1-2 degrees difference is impossible 🤮 Also, LinkedIn notifications are terrible too

  • sarahisoverit Sarah (@sarahisoverit) reported

    @googlenesthelp No doorbell is not ringing. Have tried to restart the doorbell and took it apart to try to fix the wire and it works for a little bit after I do that but then it stops again and it’s probably been doing this for three weeks now

  • bigjewdogg51 Joseph (@bigjewdogg51) reported

    @googlenesthelp I have wifi issues and no longer can connect and it does not show any available wifi in the drop down rebooted re did everything I can do and I can even reconnect my app anymore. What's the chances of issue a new one to resolve this. Had it not even 2 years

  • andrewwatson AndyWatson@hachyderm.io (@andrewwatson) reported

    @googlenesthelp I'm in the US. It's a learning thermostat. It's a network issue because other devices have had to be reconfigured. The Comcast modem is giving them 127.0.0.1 to use as a DNS resolver.

  • SEnriqueBecerra 🏳️‍⚧️ Quique 🏳️‍🌈 (@SEnriqueBecerra) reported

    @googlenest @googlenesthelp I am having sound trouble when playing content on HBO MAX through the chromecast, and I get the same issue when Dolby Digital Plus content from netflix is displayed. It’s like a static sound, any idea what could it be?

  • Krystalita92 Krystal (@Krystalita92) reported

    @googlenesthelp when will the chat feature be available for help? All day it states chat support is not available- it’s been 3 days

  • twisted_mental ✖️Toby✖️ (@twisted_mental) reported

    Guess I’ll try here for help. @googlenest @googlenesthelp my flood light with camera went offline earlier and hasn’t come back on. It’s still sending me notifications and recording, it’s wired, but the battery is running low and the green light is still on. All other devices stil

  • thomashabets Thomas Habets (@thomashabets) reported

    @googlenest could you please push a firmware update to fix the broken wifi on your devices? Thermostat and Home Hub refuse to connect to the quite valid UNII-3 channels in the UK.

  • joker47man Brian (@joker47man) reported

    @googlenest WTF did you do to routines?!?! ALL of my customizations to routines were just wiped out in the last 24hours! Undo what you changed

  • Krystalita92 Krystal (@Krystalita92) reported

    @googlenesthelp Nest Hello, yes I’ve tried both methods. Concerning that it would require sign in to enable a chat feature.

  • fotosbyterry fotosbyterry (@fotosbyterry) reported

    @Abigailj0618 @googlenesthelp Go through the process with the Twitter help team. I had two Nest thermostats, that were out of warranty, exchanged at no charge. It was all done so smoothly and promptly. Frankly I was amazed. Good luck!

  • michellekl michellekl 🌻 (@michellekl) reported

    @googlenesthelp I am in the US. As of a couple weeks ago, my doorbell goes offline for about 30 seconds to one minute immediately after a doorbell press. Then the doorbell regains online status. The video footage is lost from being offline immediately after the press. Our doorbell is hardwired.

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