Google Nest Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Nusbaum (@markjoby33) reported 5 minutes ago

  @googlenesthelp Hello, I have a recurring issue with my camera flood lights, the lights work but the app does not show the lights. Whenever I call support they ask me to reset the camera which I have done multiple times. I was told it is an issue that upper mgmt is aware of it,

• 
  scrub (@scrub_i_am) reported 8 minutes ago

  @googlenest @madebygoogle why am I being billed for subscriptions I cannot cancel? Unable to cancel thru Nest app, Nest website, Google Account. Says I have no subscriptions yet I’m being billed for $240. I disputed it with my CC and requested a chargeback. Can someone please figure out wtf is going on?

• 
  johnnycadillac (@johnnynocannoli) reported 11 minutes ago

  @googlenesthelp both my units lost WiFi connectivity. Tried reboot, reset, manual WiFi entry, everything. Can you guys please help? Thanks

• 
  Jayjose (@Jayjose4) reported 12 minutes ago

  @googlenesthelp @looplunchrun Still down. Not working

• 
  𝕔𝕠𝕣𝕣𝕖𝕫𝕡𝕠𝕟𝕕 🏳️‍🌈 🏳️‍🌈 (@correzpond) reported 13 minutes ago

  Hey @Google you have ****** up your entire #GoogleHome ecosystem & your assurances that you are listening to your customers & will fix things clearly are just more lies. Anyone who would actually consider *paying* for @googlenest must be insane or a MAGA supporter (same thing).

• 
  Phil Humphris (@PhilHumphris) reported 13 minutes ago

  @googlenesthelp I've done all that, even had your support team access my smart speakers to check they are working ok & have updated firmware & there is no problem. Now today no radio stations work not even @tunein

• 
  brn (@Von_der_Land) reported 14 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes actual **** more valuable.

• 
  MANOJ MADHAVAN (@MANOJMMK) reported 18 minutes ago

  @googlenesthelp I am struggling with nest support for my 3rd gen thermostat giving e74 error. Tried everything suggested...they are just saying get an HVAC tech...but the old thermostat works just fine....this is second unit I that hasn't lasted over 2-3 years. What is exp life ?

• 
  Ryan 💻🎧 (@therealryanhale) reported 18 minutes ago

  @googlenest are you deadass putting my thermometers on eco mode in 100 degree weather? My house just shot up to 80 degrees inside without notifying me or anything. This is legit one of the worst home products I have ever purchased. This hasn't helped us at all

• 
  John (@TheKramalan) reported 20 minutes ago

  @sundarpichai @Google @googlenest Please read ALL the apple App Store most recent reviews over the last year regarding the garbage dumpster fire the app is with Google nest cameras. Crashes. Lagging. Spinning wheels. Freezes. I have 9 cameras all unusable. Not just me. 1 stars!

• 
  OperationalGoon (@OperationalGoon) reported 20 minutes ago

  @googlenest who's the idiot at Google that absolutely ruined the Nest with this Gemini crap? Absolutely horrible, it has completely ruined my Nests. I won't be buying any more Google products unless you roll this **** back. Everyone is complaining about this, everywhere.

• 
  brn (@Von_der_Land) reported 21 minutes ago

  Going forward I will be using my account to cuss on @googlenest everytime it randomly goes offline. Here we go… **** YOU @googlenest

• 
  brn (@Von_der_Land) reported 32 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes **** valuable.

• 
  Kevin (@McNamara_Group) reported 32 minutes ago

  @googlenest @madebygoogle Subject: URGENT ESCALATION: $650 Nest Hardware Unusable / Account Locked After Church Vandalism To Google Nest Support / Escalation Team: I am writing to urgently escalate a situation that has rendered $650 worth of brand-new Google Nest cameras completely useless due to an automated account lockout loop. Recently, our local church was vandalized. I have been a loyal Google user for years and personally promised our pastor that Google’s ecosystem was reliable and spectacular. Based on my recommendation, we purchased four new Google Nest cameras to secure the building. Here is the exact timeline of what has happened: I set up a new dedicated Gmail account specifically to manage the church's new security system. I successfully set up all 4 new Nest cameras on that account using my mobile phone. Everything worked perfectly on my device. I then gave the email and password to our pastor so he could log in and monitor the system from his end. Instead of letting him log in, Google’s automated security randomly locked the account and sent an email demanding an explanation for why the account was created. I provided the full explanation, and the account was officially "restored" 2 days later. The Current Issue: Despite the account being restored, the system is STILL blocking any login attempts from the pastor's devices or any computer. It continuously throws an "unrecognized device" error, even with the correct password and recovery information on file. Because of this endless security loop, we cannot hand over the account to the church. Right now, these four cameras are essentially $650 dead sticks. We cannot monitor our recently vandalized church. I understand Google has automated security measures, but I need a human being to look at this account, lift the device lock, and allow us to actually use the hardware we purchased. I need this escalated to someone who can resolve this immediately.

• 
  Zachary Perez (@perez_zach59761) reported 34 minutes ago

  @looplunchrun @googlenesthelp Had this issue; TysonNerd1 on X sorted it.