Google Nest Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Miriam Hale (@MirBHw) reported 6 minutes ago

  @googlenest app is not working since 2am

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  Shawn Smith (@ShawnSm76068634) reported 6 minutes ago

  @madebygoogle @Google @GoogleNest 5-yr customer. Replaced dead Gen 3 doorbell Dec 5 with new Nest Doorbell. Dec 20: charged $180 annual; still linked to the broken one (not installed). New doorbell = unable to link. Been overpaying for worse service. Spt no help No refund.

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  Gavin Melling (@generationgav) reported 8 minutes ago

  Looks like I'll be getting rid of all of my @madebygoogle and @googlenesthelp equipment, as Google Support is about the worst I've dealt with. Being charged double on my Google AI account and being told that nothing can be done, despite it being illegal.

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  Shaggy Scurge (@ShaggyScurge) reported 10 minutes ago

  @googlenest STOP ******* turning my ******* thermostat down on my ******* boiler system. #retards

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  Kevin (@McNamara_Group) reported 11 minutes ago

  @googlenest @madebygoogle Subject: URGENT ESCALATION: $650 Nest Hardware Unusable / Account Locked After Church Vandalism To Google Nest Support / Escalation Team: I am writing to urgently escalate a situation that has rendered $650 worth of brand-new Google Nest cameras completely useless due to an automated account lockout loop. Recently, our local church was vandalized. I have been a loyal Google user for years and personally promised our pastor that Google’s ecosystem was reliable and spectacular. Based on my recommendation, we purchased four new Google Nest cameras to secure the building. Here is the exact timeline of what has happened: I set up a new dedicated Gmail account specifically to manage the church's new security system. I successfully set up all 4 new Nest cameras on that account using my mobile phone. Everything worked perfectly on my device. I then gave the email and password to our pastor so he could log in and monitor the system from his end. Instead of letting him log in, Google’s automated security randomly locked the account and sent an email demanding an explanation for why the account was created. I provided the full explanation, and the account was officially "restored" 2 days later. The Current Issue: Despite the account being restored, the system is STILL blocking any login attempts from the pastor's devices or any computer. It continuously throws an "unrecognized device" error, even with the correct password and recovery information on file. Because of this endless security loop, we cannot hand over the account to the church. Right now, these four cameras are essentially $650 dead sticks. We cannot monitor our recently vandalized church. I understand Google has automated security measures, but I need a human being to look at this account, lift the device lock, and allow us to actually use the hardware we purchased. I need this escalated to someone who can resolve this immediately.

• 
  Had Enough (@BobMarshnyc) reported 12 minutes ago

  @googlenest my google Nest system isn’t connection to my phone this morning 5/15/26 in NY. Restarted router, phone, and updated app. What’s going on? Online also shows a vast outage.

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  Barron (@mobn28) reported 16 minutes ago

  @googlenesthelp I have having trouble connecting my Nest Thermostat to my wifi. Everything in the house finds WiFi. I tried rebooting everything and still nothing. I’m not sure what my next steps would be. Thank you for any help with this.

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  Don J. Rude (@_RudeDude) reported 19 minutes ago

  @stevemerckel @GoogleHome @googlenesthelp I had to scrap my old (v1?) Chromecast a couple of weeks ago. It just would NOT show up with full config/control in the home app. I even tried installing some janky old revision of ho.e-wifi configurator, still failed. Now it's in the trash

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  Warwick Kirk (@Warwick_GB) reported 19 minutes ago

  @googlenest is there an intermittent service issue atm please?

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  Global Fcts (@globalfcts) reported 23 minutes ago

  @status_is_down Yes down for me too. Status page says all is ok which is total BS. @googlenesthelp sort your **** out!!

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  johnnycadillac (@johnnynocannoli) reported 24 minutes ago

  @googlenesthelp both my units lost WiFi connectivity. Tried reboot, reset, manual WiFi entry, everything. Can you guys please help? Thanks

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  Valentino Gonzales (@nodoubt212005) reported 28 minutes ago

  I’m having trouble with the video or securing my @googlenesthelp camera. I’ve watched all the videos, but none of them mention a secure loop that’s connected to the camera.

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  Eric Simpson (@ericjaysimpson) reported 28 minutes ago

  @googlenesthelp @Google @googlenest ****-SAKE Google! You keep ******* up your Google Home app! My flood light camera is recording, but no live view! Why do you guys constantly break **** and expect your customers to stay???

• 
  ContractBuddyApp (@UseCBApp) reported 29 minutes ago

  @googlenest @madebygoogle warnings every night despite "Nightly Promise" being OFF. You have broken my ecosystem. I need a full prorated refund for my 7 units immediately so I can switch to a supported UK brand. #NestProtect

• 
  Rob Williams (@codeslubber) reported 29 minutes ago

  @CoffindafferFBI Note on systems thinking and why compute systems are still such garbage: minute those cameras are disabled in a systematic way, 911 needs to be called by the system, for sure she had @googlenest subscription service. Product once again has been demonstrated to be utterly USELESS.