Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Clum Callum (@Clum) reported

    @googlenesthelp Hi, I don't think I ever migrated to Google. I get no messages in app, just it's asking me to login and saying wrong password. Still haven't received any emails regarding passwor reset though. Tried a few times now

  • 4everblueeyez 🎄DJ🎄 (@4everblueeyez) reported

    @googlenesthelp Seems to be an issue with several users @googlenest.

  • ThEReALKeG211 ThEReALKeG (@ThEReALKeG211) reported

    @googlenesthelp Happens on both but weirdly it loads in the house only not away from home..issue is mobile and wifi

  • rsmck Ross McKillop  (@rsmck) reported

    @ninkosan @tado @googlenest I've had one for over 10 years, and upgraded to the newer one when we moved, never had a problem with it and it works really well for us. I don't think Google will abandon it any time soon, indeed they've just recently launched a new model of it and even the 1st gen still works

  • JZhelpslawfirm Justin "JZ" Ziegler (@JZhelpslawfirm) reported

    @googlenesthelp on hold for 17 mins with Nest thermostat and still no rep. Please hire a more agents. Bad customer experience

  • ThEReALKeG211 ThEReALKeG (@ThEReALKeG211) reported

    @googlenesthelp @googlenest hello the app seems to be having issues viewing cameras. I can view it via the internet. I deleted the app and still the issue remains. It's also happens at multiple homes on account..is there something wrong with app?

  • NortonAngus Angus Norton (he/him/his) 🇳🇿🇺🇸 (@NortonAngus) reported

    Went down the @Google 1st party consumer services rabbit hole this morning. Wow, they improved a lot. UX, flow, value prop... Quality #youtubemusic #googlenest #googlehome

  • StuartKeeble Stuart Keeble (@StuartKeeble) reported

    So sad the @BBC are shutting down the BBC Minute news service which has been providing a morning update on my @googlenest for the past few years. I would pay for that service!

  • jerulmer Jeremy Ulmer (@jerulmer) reported

    @googlenesthelp Hi, my nest has lost connection with WiFi. I have tried resetting the device, but it just keeps searching for WiFi and never finding it. Any help would be greatly appreciated!

  • PuneetBurad Puneet (@PuneetBurad) reported

    @Google @googlenesthelp please help in above

  • MsMainH Marina (@MsMainH) reported

    @googlenesthelp @bwclaw4 Google Wifi products are not cheap and it’s really frustrating that there hasn’t been a way to resolve this sooner. Can you help @googlenesthelp??

  • bosabri bosabri (@bosabri) reported

    @googlenest fix the sleep timer function on all of your google home and google nest products! It stopped working 2 weeks ago

  • fipz zdıɟ (@fipz) reported

    @rsmck @tado @googlenest The worst is Hive - Such a confusing, ugly device that everyone thinks is a dimmer switch for the room it's in. It also don't work with quite a few routers .... Don't know if it requires a subscription - that's pretty dire on tado's part

  • jarsparky Johnny R (@jarsparky) reported

    @googlenesthelp Hi, my Nest account seems to have been de activated, can you help?

  • emmacodymoorman Emma Cody Moorman (@emmacodymoorman) reported

    @googlenesthelp I’ve reset my doorbell about 5-6 times and factory reset on the phone with customer service. It will fix the camera for about 1-3 minutes and then it turns off again saying it’s disconnected from Wi-Fi. Nest Doorbell (wired).

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