Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1
City of Hazel Park, MI 1
Macomb, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • mattcallis Matt Callis (@mattcallis) reported

    @googlenest So it's 72 outside and I turned my thermostat down to 67 (cuz it doesn't need to run), but Nest is used to running at 69 when it was cold. How is this a "smart" thermostat? Even my 5 year old asked "why is it so hot in here?" Cuz Nest...

  • CoeKnupke Gregory Knupke-Coe (@CoeKnupke) reported

    @googlenesthelp having wifi connection issue with my nest thermostat please advise

  • rmheating R McGarvie Gas Svs (@rmheating) reported

    Had a customer with a faulty @googlenest , returned it to supplier who refused to take it back saying I need to deal with Nest. Now the customer was left with no heating, we fitted a thermostat to get them by at our cost. Just beware of the poor support from Nest !

  • PopCultureFreak Dr. Dustin Kidd (@PopCultureFreak) reported

    My @googlenest Yale lock failed me today. Couldn’t get in with the passcode and there was no fix from the outside. Had to roof hop to get in from the deck. Still can’t fix it.

  • MrsTinaMeena Kristina Meena (@MrsTinaMeena) reported

    I have always been a big supporter of @Google but honestly I'm pissed at their customer service and how they handled our @googlenest doorbell issue. I have spent the last year while husband was deployed talking with them as they insisted in was a problem on my end.

  • frandelo Fran Del Castillo (@frandelo) reported

    @googlenest I just updated my Google Chrome browser and it started to crash. Pages freeze for a while and then start working. Any help, please?

  • DMC10134914 DMC (@DMC10134914) reported

    @googlenesthelp When are you going to fix the issues off Nest Mini consistently disconnecting from WiFi and have to be set up again? Happens almost every day and seems to be very wide spread for over a year from comments on the net

  • JoshuaBernardNY Joshua Bernard (@JoshuaBernardNY) reported

    @googlenest @zachkapfer21 Was there ever a fix found for this? I still have some wonky connectivity issues between my iPhone and google home mini.

  • fixitjanet Janet Marie McDaniel (@fixitjanet) reported

    @googlenesthelp my friends have a nest thermostat at their lake house and just got internet. We have reset the whole system back to factory settings, tried entering the WiFi name in manually, and unplugging the face and letting it reset that way. We need help.

  • PozeKoW_ Queen of The North (@PozeKoW_) reported

    @googlenesthelp The message is “your camera is offline” or something to the effect

  • HearITfromMatt ᴹᵃᵗᵗ (@HearITfromMatt) reported

    @googlenesthelp And if that were an issue I would point to poor transcription. Again, the transcript is accurate.

  • jenni_vahter Jenni Vahter (@jenni_vahter) reported

    @googlenesthelp These instructions are all about the power from the mains. That’s not the issue. It has power but it doesn’t recognise the new batteries.

  • aljosep37797606 BLM friend (@aljosep37797606) reported

    @googlenesthelp not only does Nest not have a record of my numerous Nest product purchases, I cannot do anything with the two defective cameras other than throw them out. They stopped working completely. I will be sure to advise others to avoid Nest outdoor cameras. Worst ever.

  • pygmypenguin Patrick Foley (@pygmypenguin) reported

    hey @googlenest i'm attempting to integrate my thermostat with google home on iOS (unmigrated to google account) and at the permission screen get a message that just says "oops we encountered an error. try again". what can i do to interate my nest account with my google home app?

  • dereknoneya Derek (@dereknoneya) reported

    I've come to the conclusion that @googlenest hardware is pretty good, but the software that supports it is absolute garbage. If I have to log in to the Nest app and reset my presence sensing settings one more time... 😡

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