Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Escondido, CA 1
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • LFCYNWA92 Q ⭐⭐⭐⭐⭐⭐ (@LFCYNWA92) reported

    @googlenest Happened since I've had it which is a couple of weeks now. No message, it just doesn't open. Uninstall, reinstall doesn't work. Read others having the same issue with that app

  • jujubum BrockBateman (@jujubum) reported

    @googlenesthelp I haven’t heard back in the DM in a couple of days I have no heat please help

  • andrewleyfam Rebecca Andrews (@andrewleyfam) reported

    @googlenest Through further troubleshooting I have discovered the issue is with YouTube music not auto advancing to user-uploaded content.

  • natxolg Nacho Lopez (@natxolg) reported

    Hi @googlenesthelp I'm trying to add family members to my nest protect and it claims that it should be done from Google Home, buy my google Home is not showing Nest Protect. Is a known issue or I'm doing something wrong? thx

  • MaccaGamer2020 MaccaGamer2020 (@MaccaGamer2020) reported

    @googlenest @googlenesthelp Nest says it’s connected to heat link. Heat link has a green light. Have restarted both. Heating only coming on if I manually turn it on at the heat link though, despite the thermostat telling me it’s on. Controls the hot watr fine. Help urgently plz

  • KissMyCamo President Elect BGH - (@kissmycamo / Parler) (@KissMyCamo) reported

    @googlenesthelp What utter bullshit, Google Nest. I've tried for a month to fix this defective thermostat using your messenger service and all you do is ask to fill out the same complaint form. I've filled it out three times now and still have a broken thermostat.

  • ECourtneyy Elaine Courtney (@ECourtneyy) reported

    @SeanCooney1 @googlenest @tc_songs Sssssssssssomebody HELP!!!!!

  • justpersnickety Happy To Correct You ☁️ (@justpersnickety) reported

    @googlenest is weak..i spent 3 times the amount for a #GoogleNest Wifi as a Linksys and it works worst than the 3 year old Linksys. Don't waste $200 on this product. They'll keep trying to get you to buy more access points. What about when I am 2 feet away and signal is trash?

  • HR_nandez HRnandez (@HR_nandez) reported

    @googlenesthelp Hi there, my thermostat is offline. I tried all the different recommended trouble shouting and still does not connect to my wifi network. I have a T3007ES model (learning thermostat, 3rd gen. Help me please!

  • ashthethroat Ashley Cleaver (@ashthethroat) reported

    @googlenesthelp Hi, I have rebooted the hub, rebooted the device, tested the WiFi signal strength in the room, removed the device and the nest app from my phone and reinstalled, factory reset the device. Got fed up and brought a brand nest hub max and still the same issue

  • tshirts2print Tshirts2Print.com (@tshirts2print) reported

    @googlenest @googlenesthelp when are you going to finalise my issue that has been ongoing since 5th October? I was promised a £50 cheque nearly 6 weeks ago. Nothing yet!

  • StaceyMortense6 Stacey Mortensen (@StaceyMortense6) reported

    @googlenesthelp So I need to know how I can get this problem solved please, I’ve done the reset process eight or 10 times and I have tried multiple different Wi-Fi networks and it finds none of them

  • kaluafreeman Kalua (@kaluafreeman) reported

    @googlenesthelp I just received my replacement Hello and have set it up but now it's telling me I need to buy a new nest aware. I just purchased a years worth a month ago for the prior Hello that died. Please help merge these accounts for me

  • StaceyMortense6 Stacey Mortensen (@StaceyMortense6) reported

    @googlenesthelp It does not locate any Wi-Fi networks and I have multiple ones that come up so it’s clearly a thermostat problem

  • JoeyTParker Joey Parker (@JoeyTParker) reported

    @gedbannon70 @googlenesthelp Don't count on help from googlenest. They told me 3 weeks ago I could replace my (under-warranty) Nest thermostat for free. I've been told 5 times I'd receive an email in 24-48 hrs. 5 times! Those Nests are notorious for wifi problems

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