Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • williamchard William Chard (@williamchard) reported

    @googlenesthelp hey after the outage my nest learning thermostat lost The ability to find my home wifi. I rebooted it, reset it, rebooted my nest Wi-Fi, rebooted the modem, and did that a second time. What can I do to help get my thermostat working again?

  • ktlynksdy ktlynksdy (@ktlynksdy) reported

    @googlenest Hi! This is only an issue with HBO Max from an iPhone XS. I don’t not have and android device to compare.

  • plbrault Pier-Luc Brault (@plbrault) reported

    @googlenest I am using a Home speaker from 2017 and a Home Mini from 2018. Both started acting up about a week ago (saying "There was a glitch..." once in a while) so I power-resetted them yesterday and now they are saying they are not setup yet even after completely reconfiguring one.

  • coops_92 Miles Cooper (@coops_92) reported

    @googlenest hi, I've been in touch with support but they aren't helping at all. The Google assistant has stopped working on my best hub, Google homes and my pixel 5. It's been down for a few days now either saying "there was a glitch" or "cant connect to Google"

  • chriswho Chris Brown (@chriswho) reported

    @googlenest Aside from laughing at it and turning it off and on (unplugging it), I haven't tried to troubleshoot. Since it heard right, I figured the problem was in the cloud, not the hardware.

  • plbrault Pier-Luc Brault (@plbrault) reported

    @googlenest Thank you for your prompt response. I reinstalled the app and cleared the cache, then I proceeded to factory-reset one of the speakers again before going through the setup process another time. Unfortunately, the issue is still present.

  • Deepakkukreja19 Deepak Kukreja (@Deepakkukreja19) reported

    @googlenest my home thermostat unable to connect to WiFi .. Tried all sort of methods reboot restart factory reset still it won't work ..Fix Asap.

  • sarah10230191 Kirbae (@sarah10230191) reported

    @googlenest I thought the original problem was in reference to the Chromecast, which is where I’m having issues. I’ve had seamless streaming instantly from my phone from various apps until now and all of the apps will not recognize it as a device. I’ve unplugged and reset but still errors

  • RAYSITI Anantha Shayana. D (@RAYSITI) reported

    @googlenest I've reset the device / the language settings multiple times from the mob app. Only thing that stops it from switching back to Hindi is to set the primary language to Eng-UK and not Eng-India. Once I switch back to Eng-Ind, the problem's back.

  • Xceptionalthief Jack Shepard (@Xceptionalthief) reported

    @googlenest help. Nest thermostat will not turn on heat unless I manually change the mode every time. Gets cold at night when it doesn’t turn on when scheduled

  • nicklenzi Nicholas Lenzi (@nicklenzi) reported

    @googlenest Sure. I’d love for the song to be skipped and not played until after Christmas. Might need help from Spotify though.

  • Beejay_A2B Björn Laget (@Beejay_A2B) reported

    @googlenesthelp hi, there’s not much to be found about the N9 error online. Do you have a phone support number for Belgium? Problem is that the heat link won’t connect with the Nest 3rd Gen thermostat. Factory reset with both didn’t do the trick.

  • alphawong_hk Alpha Wong (@alphawong_hk) reported

    @googlenest Dec 2020 same issue. After few pair and unpair and it Malfunctions

  • Jbird747 JL401 (@Jbird747) reported

    @googlenesthelp Do you also cover Chromecast devises? My latest Chromecast and Chromecast 2nd gen have same problem; The music always stops at 20min when I cast AppleMusic with the song 20min or longer. Even on the different Wi-fi, same happends.

  • ParlayDC PẠƦŁẠ¥ 🅓🅒 (@ParlayDC) reported

    @googlenest Still not working

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