Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Suddick
(@mike_suddick) reported
@googlenesthelp I have a generation 1 Nest thermostat that constantly loses wifi. It’s only 30 feet from the router that consistently gives a speed of 500 mbps. None of my 3 protects have a problem. I have done all the things suggested online. It has done it since new. Any ideas?
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Ole Grey Beard
(@BligittyBlamo) reported
from
New Port Richey, Florida
@googlenesthelp I haven't been able to reconnect my best thermostat for days now. Just stop seeing network. Tried everything please help!!
-
Mark Barrey
(@markbarrey) reported
@googlenesthelp No changes. I did perform a wifi reset on both smoke detectors. They are never offline at the same time. The only indication that they are offline is by looking at my phone’s nest app while I’m looking at the nest cams.
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Jackie Avery
(@javery8) reported
@JakeEchanove @googlenest @honeywell I had one at my condo, and had no issue. One unit had the MAC mislabeled. The other has a physical defect preventing the professional from installing it properly. 2 out of 3 is not a stat I would be confident with. I don’t want to have to go through this setup process again. EVER
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Luke Stark
(@lukesaysmoo) reported
The breaker tripped on my HVAC twice yesterday so it got cold af. And my @googlenest thermostat didn't notify me. My Nest camera will notify me out the ***** if it loses power or network. So why can't the server do the same for my thermostat?
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Kevin Darty
(@kdarty) reported
@googlenesthelp I know the December update that reached the Chromecast today fixes some issues with 60Hz 4K but for me I initially lost all 4K options after install but after another reboot that got fixed. I tried turning on/off then back on "Match Content" which didn't help.
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Will
(@jwwe11) reported
@googlenesthelp They say it was fixed but my nest mini still not working. Still getting that message on voice commands. Trying to turn off my lights with my voice. Always worked til about 3 days ago. Google says the 'device not set up yet'
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Paulo Vasconcelos
(@paulonetovasc) reported
@googlenesthelp Hello I'm having a problem with my google wifi. Its constantly crashing the conection, then I have to reset it. How can i solve this situation ? Thank you.
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Tim Ryan
(@TimRyan8888) reported
@googlenest long time user and since Google bought Nest the nest camera aware product has gone down hill. Bring back continuous video storage please.
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Lindsey 🇬🇧 Defend Free Speech🇬🇧
(@campers_moll) reported
@googlenest keep getting h71, reset the heating link numerous times but it keeps dropping connection. Moved thermo. How do I do a hard restart of thermostat? I don’t want to have to replace both if only one breaking down
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Josie🇺🇸♥️✝️🐾
(@Josieoct) reported
@googlenesthelp my Nest is down in La Quinta, CA
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Nephi Wright
(@nephiw) reported
@madebygoogle Unless you can refund the money I spent on the nest thermostat; I don't think you can help. The @GoogleStore said they couldn't refund because it's been more than 15 days. It's been that long because @googlenest sent the wrong item twice.
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a chemo who had chemo
(@terminalyill3st) reported
@autolycos @googlenest Swear to god my nest wanted to kill me. The wall plate connector went bad and I would wake up to my house being 90 degrees. It wouldn’t stop until it hit the emergency shut off
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skeeter7544
(@skeeter7544) reported
@googlenesthelp I have a gen 3 nest and the wifi chip is not working. It cannot find any networks in the area when we know there is available networks, and then it gets stuck in search mode. Please help!
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LazyProducts
(@lazy_products) reported
@googlenest what does “away” mode actually do? I can’t seem to find a straight answer in any of the help articles. I don’t care about how nest automatically figures out away. I want to know what happens when I set away manually.