Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • SarahPickup1 Sarah Pickup (@SarahPickup1) reported

    @googlenest my Google nest mini won't play @BBCR1 any more. It's says "playlist aren't available on the BBC" but plays any other BBC station. Can you help?

  • lazy_products LazyProducts (@lazy_products) reported

    @googlenest Did you even read my message? I’m not interested in how “away” is enabled. Can you please tell me, in plain English, what “away” actually does???? I’ve read the article you sent carefully and it doesn’t help.

  • delzhand Derek Adams (@delzhand) reported

    @googlenest It's happening again. The lights got turned off at the switch then back on, now they're unresponsive. No message this time, just an error chime. "Sync my devices" doesn't help.

  • leemel Lee Melton (@leemel) reported

    @googlenest is there an issue with the nest thermostat syncing usage?

  • mikejmedia Mike Johnson (@mikejmedia) reported

    @googlenesthelp Have problem connecting my Nest thermostat to my mobile phone. Would like to talk to an actual person please. What number do I call? In UK

  • thejoedwyer Joe Dwyer (@thejoedwyer) reported

    @googlenest It has been happening for the past month. I changed the smart adjust setting on the app but the problem persisted. Your support team said “sometimes it’s better to make the change on the thermostat”. That is not smart, acceptable, and is putting all your customers at risk

  • iammoonified Cross (@iammoonified) reported

    @googlenest I need help!

  • skeeter7544 skeeter7544 (@skeeter7544) reported

    @googlenesthelp I have a gen 3 nest and the wifi chip is not working. It cannot find any networks in the area when we know there is available networks, and then it gets stuck in search mode. Please help!

  • WeirdGirlBlog Krysten (@WeirdGirlBlog) reported

    Ha, @TwitterSupport banned me because I dared to share that @googlenest sells subpar products with TERRIBLE customer service. My pipes are FROZEN in my house because my Google Nest died in the middle of a Wisconsin winter. It's -20 out! WTF!?!?!?!

  • randybrobbins Randy Robbins (@randybrobbins) reported

    @googlenesthelp all of a sudden My nest thermostat will not connect to my WiFi network. Please help!

  • iammoonified Cross (@iammoonified) reported

    @googlenesthelp I need help with my Google home nest hub, for some reason everytime I try to do something like voice match it keeps saying something went wrong please try again every Day!!

  • sugarbone4life Brian Amarnick (@sugarbone4life) reported

    @googlenesthelp All of our products are offline in the app however they are showing as connected to our WiFi. How do I resolve?

  • WeirdGirlBlog Krysten (@WeirdGirlBlog) reported

    Oh and I have 5 dogs in my home. So apparently @googlenest doesn't give a **** about animals freezing to death. So this company wants to kill humans AND animals.

  • tr3yg12 Trey (@tr3yg12) reported

    @googlenest Hey @googlenest it’s been over a week and this still hasn’t been resolved. Pls fix! #alliwanttodoispay

  • lazy_products LazyProducts (@lazy_products) reported

    @googlenest what does “away” mode actually do? I can’t seem to find a straight answer in any of the help articles. I don’t care about how nest automatically figures out away. I want to know what happens when I set away manually.

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