Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Check Current Status
Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
-
Reggie Owens
(@regowens) reported
@googlenesthelp I have spent SEVERAL hours with your team troubleshooting this issue. Is there a solution for this problem? I was told by your team that this is a known issue. I have no other issues when issuing voice commands using Google Assistant for my Google Home.
-
NRG God 💥, LJ Heron
(@LJHeronHBFS) reported
from
Carlton on Trent, England
Recently bought a new boiler from @WeAreBoxt, choosing the @GoogleNest thermostat for it. The service from Boxt was great 👍🏾 The service from Google, regarding their dodgy thermostat, not so much. Beginning to regret the so-called smart option. More trouble than it is worth.
-
Dan Watling
(@danwatling) reported
How does one reboot their Nest doorbell? It's offline and my Wifi is just fine. @googlenesthelp #nerdproblems
-
Nick vd Goorbergh
(@NvdGoorbergh) reported
@googlenesthelp Hmm. I will try. I wanted to use the one which I got back online as support device but this ring shows orange and says that the device is offline. So I guess I will have to use the one that was online the whole time.
-
Michael Ishri
(@MichaelIshri) reported
@googlenesthelp Are your services down? I wasn't able to do a speed test on the router or the mesh and whenever I go to set up a port forwarding rule, it just times out. Have force closed the app and restarted. This is why we need local management of Nest mesh devices.
-
Blair Filyk
(@BFilyk) reported
@googlenesthelp I have reset the device and discussed the issue with the help desk at the internet provider - this issue started a few weeks ago
-
Aaron Kravitz
(@aaron_kravitz) reported
@googlenesthelp No error messages, just that it went offline. Have 4 Nest 3rd gen thermostats, 7 nest protects, several speakers and a nest hello. All of those were still online.
-
Blair Filyk
(@BFilyk) reported
@googlenesthelp my nest thermostat won’t identify or connect to wifi. I understand this may be a device issue. My internet provider has confirmed our system is working, and all other devices including our other Nest products can connect
-
Nick vd Goorbergh
(@NvdGoorbergh) reported
@googlenesthelp when I came home 2 of my 3 protects where suddenly offline. I was able to get 1 back online but the second one will not connect annymore. What happend and how do fix this? And why wasnt I notified that the protects where offline?
-
TheAmusan
(@TheAmusan) reported
@googlenesthelp Hi my thermostat is showing a W5 error. I’ve rebooted and I followed all the instructions on the support page is there anything else I should do?
-
Lightbody
(@lightbody) reported
@googlenesthelp Thanks. It's still not working. Still says disconnected ever since Friday morning. Tried reinstalling the app.
-
Jonathan Grimes
(@jsg2021) reported
Feature idea for @googlenest thermostats… provide logs. Mine notified me of an issue… now that I’ve addressed it, I want to have a better way to see if it’s totally fixed… than just waiting for the next notification warning or watching the thing explicitly.
-
Ｍａｋａｖｅｌｉ
(@makbadat) reported
@googlenesthelp My thermostat has suddenly stopped connecting to the Wi-Fi. Performed reset on both router and on Nest thermostat. Received a replacement but still the same issue. Apparently a common problem. Replacement unit does not have Nest logo. refurbed? Please advise
-
leticia
(@olddeadtaylor) reported
@googlenesthelp It gave me the clean version tho 😭 I want to hear her saying **** the patriarchy sis
-
Kate Martino
(@KateMartino) reported
@googlenesthelp @googlenest two weeks now and still no answer on when we will be getting the replacement we ordered 2 weeks ago even though we are under warranty.. completely ridiculous .. worst customer service I’ve ever experienced
Check Current Status