Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • OttavioGM Ottavio (Otto) G Marasco (@OttavioGM) reported

    @googlenest But it does not help :)

  • tijlstroobants Tijl (@tijlstroobants) reported from Galmaarden, Flanders

    @googlenest hello! My Google home mini doesn’t work. It stays on the 4 white leds, resetting is also not working

  • liverpoolleafs dave (@liverpoolleafs) reported

    @googlenest Yes please! chromecast works perfectly for all apps (Dazn, etc) but horrible for NHL app. works for the first period then goes buffer madness and pauses to buffer ever 3-5 mins thoroughout the second and third period. NHL say not their issue as it works fine when not casting.

  • johnzabroski John Zabroski (@johnzabroski) reported

    @liverpoolleafs @googlenest @NHL The support person did say Chromecast and NHL has lots of issues. I will say, if you can get a Roku, get one, preferably the high end unit (worth it IMHO). What Roku provides is less indirection. Mirroring from your phone to your TV is just a bad idea. I tried to cast NBA

  • TawnyTeuton James Gordon (@TawnyTeuton) reported

    @googlenesthelp So....got a new Asus router and now none of my Chromecasts will stay connected to it. Only devices that have an issue. All are literally 10-15 feet away. Googled and this seems to be a widespread issue. Any thoughts?

  • ynnoj Jonathan Steele (@ynnoj) reported

    @googlenest On this physical device? I’m not sure, I’d have to check next time it’s offline. Is it easily visible? The camera is installed quite high up.

  • ibeth_montano Ibeth Montaño (@ibeth_montano) reported

    Dear @googlenest I truly would appreciate someone from your support team helping me out !! I blocked my thermostats, so long ago I forgot the PIN and on top of that we changed our internet password, so now they are offline 😢 I can’t bring them back online. #helpmythermostats

  • casicilian Carmello Siciliano (@casicilian) reported

    @googlenest So it did not, I tried on my gen1 chromecast and everything is fine, I believe the one not working is gen2 it's round and red. I can try a factory reset later today.

  • ALeighMitch Audra (@ALeighMitch) reported

    @googlenest No one is or did help me. I resolved the issue myself. Thanks for letting me know that @Google @googlenest doesn’t care about customer service #BIGdisappointment #TERRIBLECustomerService

  • JamesReckons James (@JamesReckons) reported

    @googlenesthelp Big frustration is how you can't turn down (or off) Google assistant's voice. When I go to bed and ask her to play a sleep music playlist. I don't want her to tell me she's going to play it (with her abrupt voice), I just want it played. Any workarounds? Thanks.

  • TawnyTeuton James Gordon (@TawnyTeuton) reported

    @googlenesthelp So....got a new Asus router and now none of my Chromecast will stay connected to it. Only devices that have an issue. Literally 10-15 feet away. Googled and this seems to be a widespread issues. Any thoughts?

  • MAGICSHOPMYG 𝒯𝒶𝓃𝒶𝓎𝒶𖧵⁷ ⟭⟬ (@MAGICSHOPMYG) reported

    @googlenest i tried it still not working

  • TheGrumpasaurus The Chumpasaurus (@TheGrumpasaurus) reported

    @googlenesthelp I want my money back. These things are useless. Can't play music as "something went wrong", can't take reminders because it "can't verify my voice". What kind of dystopian nightmare are these devices?

  • Dobby_1979_ James Davis (@Dobby_1979_) reported

    Hi @googlenesthelp Who do I contact about my IQ outdoor. I ordered a new cable thinking this was the problem but the camera will still not power up

  • Tone7x20 An Objectionable Tone (@Tone7x20) reported

    @googlenest Hi yes that is what I did with the Chromecast that does work on the new setup. exact same steps give me the Cannot Communicate error as soon as I click on the SSID on the 2nd one and the Mini.

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