Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Calgary, AB 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1
City of Hazel Park, MI 1
Macomb, MI 1
Houston, TX 1
Chicago, IL 1
San Jose, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • samati samati (@samati) reported

    @Kurtiejax @googlenest Hey guy, I was having the same issue but I waited about 30 minutes and tried again, and now they work. YMMV of course.

  • Kurtiejax Kurt Jackson (@Kurtiejax) reported

    @googlenest “Sorry having issue connecting to lights”

  • RyanSGF Ryan Cosby (@RyanSGF) reported

    @googlenest @Kurtiejax The GE servers are down. Second weekend in a row.

  • CroninTyler Tyler Cronin (@CroninTyler) reported

    @googlenest @Google , @googlenest recommended that I reach out to you about this issue, to see if there are any odd settings on my email account that give me "Problem connecting to cloud" when using the Google Home app

  • SkipIsChris Chris Sturwold (@SkipIsChris) reported

    Hi @googlenest and @Google and @madebygoogle. I log into Google Home with my Google account. When I sign into Nest I hit the "sign in with your Google account" button. This means I do not have a specific Nest account. So now I can't log into the Nest app on the Android Bravia TV.

  • varunparakh Varun Parakh (@varunparakh) reported

    @Carpiiii @googlenest Hey, were you able to solve the problem?

  • snypelife Brett Rogerson (@snypelife) reported

    Hey @googlenest my Protect has an yellow ring of death, and telling me to replace it. But I haven’t had this thing for that long. Pls help?

  • Suzannah_jK Suzannah Kelly (@Suzannah_jK) reported

    @googlenest Problem solved. The clarifying fact is that I’m a Luddite. (The Chromecast was unplugged so the app didn’t have a device to speak to.)

  • rickyegan_ Ricky (@rickyegan_) reported

    @googlenesthelp hi there my nest thermostat is no longer connecting to the WiFi. It’s saying a w5 error

  • Thiscrapsucks35 M (@Thiscrapsucks35) reported

    @googlenest Yeah. I need them to stop responding to Google commercials where "Hey Google" is said. This is an issue that Google Marketing needs to be aware of.

  • iamjeffw Jeff Williamson (@iamjeffw) reported

    @googlenest I actually haven't purchased the new one (that I was wondering where to place) but I will definitely check in when I do if I need help. I appreciate the follow up though!

  • dixon_mark Mark Dixon (@dixon_mark) reported

    @madebygoogle are you able to help me with an issue I have returning a Nest Thermostat I bought from google store. Been in touch via web pages, chat, phone and @googlenesthelp but been referred back to webpages that follow round in a loop

  • TeachMrRiches Adam Riches (@TeachMrRiches) reported

    @googlenesthelp have been epic today helping me through an issue (and hopefully resolving it.) Proper customer service.

  • willisbretz Willis Bretz (@willisbretz) reported

    @TrboMode @googlenest @GELighting I don’t have a Nest Hub, so that may not be the issue. Google Home speaker keeps saying C by GE Seamless is not available. Only workaround is that I’ve been able to add them to the C by GE app, but still can’t use voice commands with Google Assistant. Seems like a GE issue to me.

  • Peluki83 Migue (@Peluki83) reported

    @googlenest Thanks for the help. I've tried and still fail after few minutes. No idea what else I can do...

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