Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • mapninja #TheBeginningIsNear (@mapninja) reported

    @googlenesthelp I have 12 devices spread across a 1000 sq ft space. Proximity is not the problem. This is something gone wrong at your end. They just started this, and I've tried rebooting, resetting network, etc...

  • mapninja #TheBeginningIsNear (@mapninja) reported

    @googlenesthelp Yeah, I was afraid that was where this was heading. It's not constant, it's intermittent. Adjusting delay won't fix it.

  • didToWinaPrize Mookie 🐻 & Mel 🏳️‍⚧️ (@didToWinaPrize) reported

    @googlenesthelp It seems to be pointless, as the issue I raised was in regards to getting the full police report and they have ask for it again. Either they, for the email have not read the issue or is just playing me and wasting my time.

  • lennyvialpando Lenny (@lennyvialpando) reported

    @Kip70430373 @googlenest @madebygoogle Why ******** does it have to take doing that! Just send it to my ******* email I don’t get it! Why so difficult

  • J_Sibz37 jason (@J_Sibz37) reported

    **** @googlenest I’m going to ecobee right now! Been messing with my heat for 2 hours before it finally came on. Had to unplug the dog **** Nest like 4 times. It’s going to make for a fun hockey puck. Worthless piece of **** that it is.

  • xlevix10 Levi (@xlevix10) reported from Marysville Estates, Ohio

    @googlenesthelp is Google Assistant currently down? At least Assistant on Home devices? Every one of my Nest devices (3 minis, 1 Hub) say "something went wrong, please try again in a couple of minutes" when I try using them.

  • SherrardB Sherrard (@SherrardB) reported

    @googlenesthelp Nope still messing up, It’s about to go in the trash

  • lennyvialpando Lenny (@lennyvialpando) reported

    @googlenest @madebygoogle I tried like hell to hook it up on my laptop, wants a password, won’t take it, tried to reset it! It will not send the link to my email to ******* reset it! 6 ******* times I tried!! WTF is wrong with your company

  • huggyosi david ross (@huggyosi) reported from Minneapolis, Minnesota

    @googlenesthelp I’m getting the w-5 error tried everything can you help

  • xlevix10 Levi (@xlevix10) reported

    @googlenesthelp @downdetector Just tested again and now they're working, must've been a weird glitch somewhere in the Google universe.

  • MasterP_Bitch MasterP_b (@MasterP_Bitch) reported

    This @googlenest **** weak *** hell i said I’m cold stop turning my damn heat off.

  • ajt8888 Adrian Turner (@ajt8888) reported

    @googlenesthelp I’m in Uk and already have a Case ID [2-1927000032224] but it’s clear from all the complaints about the same issue is that it’s a global issue and more importantly Google are not responding and are doing nothing about it.

  • dayved1388 dayved1388@hotmail.com (@dayved1388) reported

    @googlenesthelp I am having issues with my nest thermostat finding wifi signals to connect. I've tries everything, from restarting my modem, to restarting the thermostat. All my other accessories at home are able to connect to wifi no problem except my nest thermostat. Help 🙏🏻

  • Sr1Tony Dean Stanley (@Sr1Tony) reported

    @googlenest your smart thermostat isn’t as smart as I thought. Nothing is wrong with anything and this **** is still saying no power to Rh. 🤬 about to see what these other companies are offering

  • AlexElManager Alex Melendez (@AlexElManager) reported

    @googlenest I just had one of the most frustrating experiences with your customer service. Being told that a model cannot be replaced after “faulty hardware” and the only solution provided was spending $200+ on a new model is laughable and asinine! Please help make this right!

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