Google Nest Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Envelope Gravy (@dubsy54321) reported 1 minute ago

  @brian1222333 @Google @googlenest Yeah the switch essentially killed my nest camera. It's always offline now.

• 
  brn (@Von_der_Land) reported 3 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes **** valuable.

• 
  The nasty riff, but slower. 🇵🇸 🇱🇧 (@nastyriff) reported 3 minutes ago

  @JeffDean Bro, I just want my @googlenest speaker to stop saying "Sorry, I don't understand". You broke it. Fix it. Get Gemini on that. And play the damn song I ask for, not a remix radio station.

• 
  Miguel Martinez (@micks1984) reported 4 minutes ago

  @googlenesthelp Hi, my thermostat has lost WiFi connection. I have tried for a few days taking all required/recommended steps and none are working. Can you please help?

• 
  Kevin (@McNamara_Group) reported 7 minutes ago

  @googlenest @madebygoogle Subject: URGENT ESCALATION: $650 Nest Hardware Unusable / Account Locked After Church Vandalism To Google Nest Support / Escalation Team: I am writing to urgently escalate a situation that has rendered $650 worth of brand-new Google Nest cameras completely useless due to an automated account lockout loop. Recently, our local church was vandalized. I have been a loyal Google user for years and personally promised our pastor that Google’s ecosystem was reliable and spectacular. Based on my recommendation, we purchased four new Google Nest cameras to secure the building. Here is the exact timeline of what has happened: I set up a new dedicated Gmail account specifically to manage the church's new security system. I successfully set up all 4 new Nest cameras on that account using my mobile phone. Everything worked perfectly on my device. I then gave the email and password to our pastor so he could log in and monitor the system from his end. Instead of letting him log in, Google’s automated security randomly locked the account and sent an email demanding an explanation for why the account was created. I provided the full explanation, and the account was officially "restored" 2 days later. The Current Issue: Despite the account being restored, the system is STILL blocking any login attempts from the pastor's devices or any computer. It continuously throws an "unrecognized device" error, even with the correct password and recovery information on file. Because of this endless security loop, we cannot hand over the account to the church. Right now, these four cameras are essentially $650 dead sticks. We cannot monitor our recently vandalized church. I understand Google has automated security measures, but I need a human being to look at this account, lift the device lock, and allow us to actually use the hardware we purchased. I need this escalated to someone who can resolve this immediately.

• 
  Nicholas Houston (@nichouston) reported 7 minutes ago

  yo @googlenest every time you turn up my a/c when im gone and i come home to a warm house, i crank that **** way down to cancel out your woke climate change bs, how bout you tell your executives to turn in their private jets!!!!

• 
  Vince Ducote (@vducote) reported 8 minutes ago

  I’m fully in the ecosystem, but @Google is making it harder to stay. We shouldn't have to pay more for a "smarter" home that actually does less. Bring back Continued Conversation and fix speaker group playback! #GoogleNest #TechFail

• 
  Area Man (@lheal) reported 8 minutes ago

  @CdreMattDecker @googlenest Yeah, except we have fish that don't like to have the air temperature fall below 68. And I'm home, walking past the firking thermostat every few minutes to warm up my coffee. It's a great product technically, but their company zealotry is offensively, aggressively bad.

• 
  JJH (@justinjharman) reported 13 minutes ago

  @googlenest what is wrong with your product? Will not let me login after restarting the app and my phone. feel super safe with your product, not working and me not being able to monitor my house.

• 
  JC (@Janncolon) reported 16 minutes ago

  @googlenest your support service is terrible!

• 
  Gavin Melling (@generationgav) reported 17 minutes ago

  Looks like I'll be getting rid of all of my @madebygoogle and @googlenesthelp equipment, as Google Support is about the worst I've dealt with. Being charged double on my Google AI account and being told that nothing can be done, despite it being illegal.

• 
  Barron (@mobn28) reported 17 minutes ago

  @googlenesthelp I have having trouble connecting my Nest Thermostat to my wifi. Everything in the house finds WiFi. I tried rebooting everything and still nothing. I’m not sure what my next steps would be. Thank you for any help with this.

• 
  Dominick A. Scarfogliero (@dominick4233) reported 18 minutes ago

  @jp2e @verge @googlenest Oh isn’t the smart home fun! I currently only use Google Home, would adding Home Assistant to the mix help them talk to each other?

• 
  Julian Pompeo (@julian_pompeo) reported 18 minutes ago

  @googlenest if you are going to replace a product at-least do it with something worth of buying. The first alert SC5 is a terrible replacement for the nest protect.

• 
  lepxii stands for: Λ{ε * π} = ξ × ι (@lepxii) reported 19 minutes ago

  @zerohedge @googlenest @Google Well, it could've been all of these login attempts and 2FA requests.