Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • robcom99 Rob Commarota (@robcom99) reported

    @googlenesthelp My Nest Display-3.7 (6.2-27) lost the wireless network and can’t see any wireless networks available. I have tried restarting my wireless router and the Nest unit several times also reset the Nest. Battery voltage is fine. Can you help?

  • TxPiPhi128 Andrew Hawkins (@TxPiPhi128) reported

    @googlenesthelp I am having issues with the Nest not connecting to WiFi. I have tried resetting the nest and the router but it does not recognize any wifi even if very close to a mesh system. Please help.

  • designedbyross rpg321《TYR》🟠 🍌 (@designedbyross) reported

    @googlenesthelp Hi, we have a nest cam outdoor. I’m assuming the issue is with the app as it’s happening on multiple devices (two different iPhones) on both wifi and 4G. Tried updating and re-downloading the app, that’s all. Thanks

  • designedbyross rpg321《TYR》🟠 🍌 (@designedbyross) reported

    @LuSchmoo @googlenesthelp It was user error, my nest aware subscription had expired whoops

  • yangtheman yangtheman (@yangtheman) reported

    @googlenesthelp In the USA. No error codes.

  • KeyArchibald Archibald Key (@KeyArchibald) reported

    @verge Why would anyone buy a overpriced @googlenest product with their poor record?

  • yangtheman yangtheman (@yangtheman) reported

    @googlenesthelp @googlenest My nest thermostat suddenly lost connection to wifi, won't find any wifi networks, and won't connect to the wifi network it connected prior when connecting manually. It's been working fine for 30 months. Online search shows many with the same issue.

  • stuartjsmith Stuart Smith (@stuartjsmith) reported

    @googlenesthelp hi, I got sent a replacement heat link 12 months ago because I got an h71 error, and the same thing has happened again, same error, can you help?

  • jeejoyi jeejoyi (@jeejoyi) reported

    @googlenesthelp hello, I have a Google nest e but it is having an issue where I can't connect to it and wifi doesn't seem to work at all on it

  • yangtheman yangtheman (@yangtheman) reported

    @googlenest I cannot believe you use a wifi chip that is critical to operating Nest thermostat that dies around or shortly after warranty. It’s very well known issue all over the internet too. Shame on you. I am never buying Google hardware.

  • millbabe50 Lori Campbell (@millbabe50) reported

    @marcuslemonis @googlenest My ESA pup needs heart medication...139.50 a month. We could use the help.💖

  • cpolney Carole Polney, Ed. D. (@cpolney) reported

    Hey @madebygoogle & @googlenest all of a sudden my Nest can’t find WiFi (it’s working & reset router). I’m pretty techie— bad device what do I do? Tried all the support articles. HELP! TY

  • payytah Paytah (@payytah) reported

    Hey @googlenest , your garbage speakers won't stay connected to a Wifi 6 Router. And before you even say it (like your other "tech" people ), it's not a range or interference thing. My 5 yr old router worked, your speakers don't like modern mesh networks.

  • NerdanelTheWise Nerdanel (@NerdanelTheWise) reported

    @googlenesthelp my 4th gen chrome cast is not working. I have tried all the troubleshooting steps and now I can’t even get it connected to wifi. I have tried to restart my wifi too. Nothing is working…

  • genre_practice Marianna Martin (@genre_practice) reported

    It has now been a week. No word. I need a working smoke detector I'm not afraid of. I need @googlenest to make this very reasonable need reality. Don't Be Evil, and help a customer out here? 6/6

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