Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1
Westerville, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • zaidivecha Zai Divecha (@zaidivecha) reported

    @googlenesthelp This seems to happen half the time; the other half, the check mark button functions normally. I have a video I can DM if needed. Do you have any advice or support articles on how to troubleshoot? We tried a factory reset but it didn’t help.

  • JohnMonnecka John Monnecka (@JohnMonnecka) reported

    @not_stopp1ng @googlenest @SantanaSamuels Did you ever figure this out? Mine is doing the same thing… network connected on app and the thermostat is working but the app says it’s offline … very frustrating

  • lorenmorris loren (@lorenmorris) reported

    @googlenesthelp No error message. When I go to find Wi-Fi networks none appear. Wi-Fi works fine for all my other devices. Reset multiple times and no luck. It worked fine for over a year. U.S.

  • MickeyCaskill Steve McCaskill (@MickeyCaskill) reported

    Was a bit chilly this morning so thought I’d put the heating on for thr first time since Spring. I smugly tried to put the heating on via my phone only to find out that the Heat Link doesn’t work any more. Resets don’t fix the issue, the unit is powered. Advice @googlenesthelp ?

  • CTTXYank CTYankee (@CTTXYank) reported

    @DonoTippett @googlenesthelp Same problem here in Houston

  • SemiSweetTweet SemiSweetTweet (@SemiSweetTweet) reported

    @googlenesthelp @googlenest Your service sucks. All 4 cameras can't be viewed on ANY DEVICE: 2 phones, laptop and desktop. Thus, it's YOUR problem, not a "Connection Error" FIX IT NOW!!!!!!!!! I'm paying for a service I do not have.

  • craigthemc Craig believes Black Lives Matter (@craigthemc) reported

    @googlenesthelp The issue went away for a few days after rebooting the GH devices and the router but has resurfaced. The music quality from Spotify is horrible.

  • zaidivecha Zai Divecha (@zaidivecha) reported

    @googlenesthelp the enter button on our Nest Yale lock doesn’t work 50% of the time. I can hit the Yale button, enter the code, but it doesn’t register that I’ve pressed the check mark. The keypad goes back to sleep after a few seconds. I can’t find any support articles - help?

  • erikakgarrett1 Erika Garrett (@erikakgarrett1) reported

    @googlenesthelp my neat will no longer connect to wifi. Yes, I’ve rebooted both the router and the nest unit itself. The Nest unit was installed in February 2020. How can you assist me in resolving this issue?

  • hanskzz ilona 🌩 (@hanskzz) reported

    @googlenesthelp look i need someone from any of google to help me its about my account

  • lorenmorris loren (@lorenmorris) reported

    @googlenesthelp My Nest E stopped connecting to our network last Thursday. I’ve gone through all your troubleshooting docs with no fix. Seems like I’m not the only one having this issue. Please help.

  • EKvs07 ery.kvs07 (@EKvs07) reported

    @googlenesthelp The massage says telephone number has changed , I writing all my information but there is no response. My youtube channel is been stolen. I need to take my account back. So help me.

  • ollylazbot Oliver Lazarus (@ollylazbot) reported

    @googlenesthelp hi there.. I have 2 nest thermostats (I think 2nd generation) bought in 2017. Neither now pick up any WiFi sources.. I've re-set countless times and tried all fixed on support advice but to avail. One went last year and the other this year.. can you help??

  • zakkoster Zak Koster (@zakkoster) reported

    @googlenesthelp What causes this outage? Is it related to signal outage occuring at the same time?

  • pes_paco Paco Pes (@pes_paco) reported

    @googlenesthelp Help, my Google Nest Hub does not start, I try to factory reset and after counting down, the gray screen comes out again with the "G" in the center.

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