Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • 1DoritoBandito Dorito Bandito (@1DoritoBandito) reported

    Is anyone nest smoke alarm keeping going off saying smoke when there no smoke? As my old dear one started today and keeps saying smoke when it's clear @googlenest help anyone

  • rafeagle Ian Fisher (@rafeagle) reported

    @googlenesthelp problem with nest doorbell. Wiring has been checked by nest installer and he says it’s the camera. Constantly shorting

  • aldixon Alfred (Al) Dixon (@aldixon) reported

    @googlenesthelp I had a neighbor power cycle the cams and they started back up, BUT why is that necessary? Why don't the cams have a restart feature built in after a power outage, especially a momentary outage? And why is it some cams and not all cams? I would love an answer.

  • Brommer64380981 Brommers (@Brommer64380981) reported

    @googlenesthelp Reset network, reset full thermostat, reset home WiFi network (although everything else is working), I’ve followed all your online trouble shooting. Only message is the WiFi sign and then no network in the settings menu.

  • tshelton75 Tre Shelton (@tshelton75) reported

    @googlenesthelp Been loving my nest thermostat for years all of a sudden it lost WiFi. WiFi works for ever device in my house. Nest sees zero networks. Tried all the trouble shooting guide (reboot router and nest, reset nest) with zero success. Any other ideas?

  • weslleynojosa Weslley Nojosa (@weslleynojosa) reported

    @googlenesthelp I have two google home minis and also use Google assistant on my phone. I live in Brazil and a workaround for this problem was changing my language from Portuguese to English, but now even that doesn't help. I also tried on other phones but the problem persists.

  • Curleymac Craig McCurley (@Curleymac) reported

    @madebygoogle Surprise surprise the help and concern lead to nothing again. @madebygoogle @googlenesthelp are once again not customer focused and have disregarded the fact that Google nest life span lasted 2 years. I expected a quality product but unfortunately Nest underdelivered.

  • davidstamen David Stamen (@davidstamen) reported

    at least 5x a day @Spotify crashes my @googlenest display. anyone else have this issue and/or a fix?

  • wimdehaan Wim de Haan (@wimdehaan) reported from Assen, Provincie Drenthe

    @googlenest my Google home Nest Hub is not booting! Just shows black G logo. Reboot (vol +/-) also not working. What to do?

  • crazychrises M&H Christiansen (@crazychrises) reported

    @googlenesthelp Seems like a common issue right now, but I also have a Nest e-Thermostat that stopped connecting to wifi a few days back. Can't find ANY network. I have restarted it, reset the network, manually tried to add the network. All resulted in no luck. Had awhile

  • stephencrowther Stephen Crowther (@stephencrowther) reported

    @googlenesthelp how do I make a complaint about a serious nest aware subscription problem? Online support/chat have been useless and haven’t resolved my issue just fobbed me off

  • jevo2205 Joshua Evans (@jevo2205) reported

    @googlenesthelp huge corporation and your support team are awful… please tell me your social media team are more helpful! Can you help?

  • erkkiipojka Erkkiipojka (@erkkiipojka) reported

    @googlenest @i_nd_ia_n Google you need to fix this, have been a problem from 2018- to day !!

  • jevo2205 Joshua Evans (@jevo2205) reported

    @googlenesthelp Thanks for the reply! I’ve had an issue with my thermostat for 3+ months. And I’ve reached out to your support team hoping for a resolution. It’s been a total waste of time with no resolution. It always reads 21+ degrees when in a cold room.

  • iamwillprince William Prince (@iamwillprince) reported

    @googlenesthelp Hi Nest Help, my Nest Hello wired Doorbell seems to have bricked itself. It went offline at 03:30am; it has a small solid green status light, but no light around the doorbell button. Turning it off/on again and factory resets are not fixing it. Help! (Please)

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