Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Finchley, England | 2 |
| Balham, England | 1 |
| Plymouth, England | 1 |
| Dallas, TX | 1 |
| Orangeburg, NY | 1 |
| Birmingham, England | 1 |
| Orange Park, FL | 1 |
| Tower Hamlets, England | 1 |
| Silver Spring, MD | 1 |
| Pontypool, Wales | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Aym Phoenix 🌈✨NaNoWriMo mode 📝
(@AymTellsStories) reported
@googlenest Yes pls! We're having a LOT of trouble connecting with our Chromecast - it does it eventually, but it's a slow and unreliable process. We've tried all of the advice on the website, and it's still happening. Any tips?
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trudy
(@trudy_rogers_) reported
@googlenest Would you know how I fix that?
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kevin costello
(@kevincostello3) reported
from
Blyth, England
@googlenest Has anyone else had any dealings with these amateurs. Nest thermostat not working still under warranty but I have to wait until Tuesday for someone to come out and I have to pay £85 in case it’s not a nest issue because they’ve had people not pay 🤦🏼
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𝙀𝙬𝙖𝙣 𝙈𝙘𝘿𝙤𝙣𝙖𝙡𝙙
(@ewandjmcdonald) reported
@googlenest Yes. Still having the same issue.
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Kiel
(@KielHanson) reported
@googlenest Everything you'll ask me, I've tried. Your firmware is the problem
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Chris Redpath
(@ChrisRedpath) reported
@googlenesthelp hi, I was in the middle of diagnosing an H71 on my thermostat with an agent, but had to switch devices. Now the chat is closed. How can I get some help?
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Sn✴wy
(@snowy_1982) reported
@googlenest Feedback given, but sounds like @All4 problem not a Google problem
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sandie
(@sandiek) reported
@googlenest yep. Never touched it. I just realized it did eventually stop, but I had the same issue last night. I'm trying to find another tv app with a livestream to test to compare. Far as I can tell it only shows up when casting (as opposed to native UI)
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Phil McArdle
(@philwithjoy) reported
@googlenesthelp Home/Away routines keep marking me away, while home. Would appreciate help. Presence sensing enabled on phone, location permissions for app always on, battery optimisation disabled. Phone is connected to Google WiFi even.
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JamesA
(@darkleafygr33ns) reported
@googlenest Back to the same problem again today. This is happening on my wife's iPhone also. I've reinstalled the iPlayer app but no dice. No issues with Netflix, YouTube etc.
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Phil McArdle
(@philwithjoy) reported
@googlenesthelp Home/Away keep marking me away, while home. Would appreciate help. Presence sensing enabled on phone, location permissions for app always on, battery optimisation disabled. Phone is connected to Google WiFi even.
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Anthony Pham
(@ant_ny97) reported
@googlenest I’m having trouble with connecting my two accounts. Followed all the steps but instead of connecting my nest home and google home. It’s making a new home each time. #TechSupport
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Stu
(@iamstu9) reported
@googlenest Fix your rubbish scheduling on the app.... awful experience
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Joanne Park 🐼
(@joannepark) reported
After 3.5 hours on the chat with @googlenest support for my terrible wifi- they can't do anything. REALLY???? Offer your customers refunds! Your wifi is horrible and your customer service is even worse!
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ljskop
(@ljskop) reported
@googlenest I get same result; confirms that it's streaming as I directed, then says, Sorry, I didn't understand. Tried with a different radio station, WRTI, as well. Same result. As noted, the problem is with Home; the Nest mini is working. They're in a Home group, but only the Nest plays.
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