Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • AshNic988 Ashley Nicole (@AshNic988) reported

    @googlenest @madebygoogle made the worst security system, which we should be allowed to return. We purchased a @SimpliSafe alarm system instead, it’s BOMB 💣 & makes Google Nest look so cheap and useless!

  • StevePeckandson Phill Peck (@StevePeckandson) reported

    @pbplumber @googlenest I fitted a replacement last week. Heatlink supplied by nest. No problem with me doing it but the customer said getting a replacement sent out was painful

  • YourboyBraden Brad (@YourboyBraden) reported

    @googlenesthelp I think it’s performing as expected. Is there a problem that you have identified?

  • junalmeida Marcos Junior 🇨🇦🇧🇷 (@junalmeida) reported

    The main reason to buy @googlenest products, Home Away assist, still a piece of garbage. It doesn't work at all. Dozen of support tickets and still nothing.

  • reddy_raka Raka (@reddy_raka) reported

    @googlenesthelp Hello, my Nest Thermostat is offline and is unable to detect the wifi. I have reset the thermostat and did everything shown on the support pages but did not help. Please advise

  • JordanAppleFan Jordan 👨🏻‍💻 | 🙂 (@JordanAppleFan) reported

    @googlenesthelp Things are going well only so that problem I haven't taken any steps. It started today. It was a lot of rain in Holland last 3 days.

  • evolvedute carbondated (@evolvedute) reported

    @DougTones @googlenesthelp Nest? These are not cheap and they shouldn’t be going bad this fast.

  • MsDrasby Ms. Drasby (@MsDrasby) reported

    @madebygoogle I couldn't believe having to replace my Google Nest Router after 2 yrs. It was no longer possible to reset & reinstall points. After purchasing a refurbished Google Mesh Router problem solved. No longer happy w/Google quality @googlenest

  • HEheatingwarks HE Heating Supplies (@HEheatingwarks) reported

    @pbplumber @googlenest Help-Link rebranding was always destined to end up this way even with Worcester-Bosch trying to jump in. Look at directors list and you'll see WB people have now resigned. Manufacturers wanting a slice of installers pie!!!

  • stephennoffke Steve (@stephennoffke) reported

    @googlenesthelp hello. My nest is not connecting to any network. Other devices are connected to wifi fine. I tried looking for my mobile hotspot. Neither worked. I reset the next. Problem continues.

  • manders2222 Mandy Sitz (@manders2222) reported

    @googlenesthelp Thanks for the reply! I have the Nest Learning thermostat - 3rd generation. And yes it is working to control the heat as a digital thermostat... Just none of the app or wireless features are working. I also get an error when i try to connect it to my Google home.

  • the_heating The Heat is On Heating Co.Ltd (@the_heating) reported

    @pbplumber @DrBoilers @googlenest I stopped fitting nest a few years ago Dreadful customer service and the worst technical line I have ever called !!

  • asaikali Adib Saikali (@asaikali) reported

    @badnima I bought into the @googlenest ecosystem when I did my home reno smoke detectors, thermostat, and doorbell and was promptly shocked at how bad the user experience apps are stuff is scattered between nest app and home app, I now avoid any google branded home products.

  • MakeANoteOfThat Leo Schmitt (@MakeANoteOfThat) reported

    @PaulLomax @googlenest Yes it is But There's a rechargeable battery in the thing and when it goes bad it takes down the thermostat.

  • kevmistry Kev Mystery (@kevmistry) reported

    Thank you very much @googlenest for your excellent customer services from diagnostics, dispatch to technical help with the installation of new thermostat. To top it off, it was out of warranty, yet you still sent me a new one. #CustomerService

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