Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
| Birmingham, AL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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elonpocalypse
(@trumpocalypse08) reported
Hey @googlenest did you know that I can't actually click on any of the links in your ******* broken app? Just fyi, maybe you should test on multiple devices before shipping. I know I ******* do so maybe hire me to fix your ****. I'd be happy to since you are too stupid.
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Chris
(@Copokerfan) reported
@googlenesthelp restarted my phone and tried to DM again. IT said "error loading page, try again." Tried again and received the same message. Can we do this via the phone?
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karen
(@karen91032579) reported
@googlenesthelp I have sent you DMs but I'm getting nowhere other than "I'm sorry for all the delay. Do not worry, our team is working on this to help you with the refunds. I will give you an update once heard from them." for 32 days now!
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Joe Nebula2
(@joenebula2) reported
@googlenesthelp hi my nest thermostat has stopped working. Failed to connect to WiFi. I have restarted both my router and thermostat and it is still not working Can you help?
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Ace Lucero Tech
(@AceLuceroTech) reported
Is Google Assistant down? Is Google assistant malfunctioning because I'm asking it basic questions about Jimmy Garopolo and Google Assistant is having a very hard time with it. @madebygoogle @Google @googlenest
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Avding K 🇮🇳
(@avikenjale) reported
@sundarpichai @googlenest #GoogleNest #thermostat #PSEGMarketPlace I would be not be the first to raise this issue, however I experienced 3 times that Nest learning thermostat having issues purchased from PSEG marketplace. Two times I replaced because of battery didn't charge 1/2
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Ryan
(@StruckNasty1) reported
@googlenesthelp Yea. Do you have a number to call? Have tried@to migrate accounts to add the new cameras and it’s not working
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Abhilash Nazar
(@Abhilashnazar) reported
@googlenesthelp @100rabhpathare Same issue here... Were you able to fix?
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Draper
(@dsdraper) reported
Getting real tired of @googlenest trying to harass me into switching to the Google Home app. Nope, sorry, the @Google app is ****. The lesson here is to steer away from anything google acquires/ruins. @googlenesthelp
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Chris
(@Copokerfan) reported
@googlenesthelp power level is fine, resetting the entire nest doesnt work, resetting network doesnt work. ive literally exhausted all options. please help!
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Chris
(@Copokerfan) reported
@googlenesthelp Tried the browser method and received the same spinning error
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Jeevan Patnaik
(@g1patnaik) reported
I want my Google Assistant to be calm and do nothing when I call it a piece of ****, ************ ******* etc etc and all other abuses but not to play any ******* songs with those names. What a disgusting piece of **** you Google Assistant!!!!!! @googlenest
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Chris
(@Copokerfan) reported
@googlenesthelp Help! I have a google nest thermostat and it continues going offline. All other devices in my wife network work great. Rebooting etc...does not work.
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Randy Piatt
(@RandyPiatt) reported
from
Jefferson Estates, Ohio
My @googlenest device setup has worked flawlessly for years. Thermostat, Doorbell, 2 cameras, 9 smoke/CO2 detectors, 6 Hime/Hub/Hub Max devices. I'm invested. Now? - Smokes go offline, no reasonable path to fix. - Network changes are, frankly, user hostile. It's awful.
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OOBIKWAY
(@fast_eek) reported
@googlenesthelp hey Google, why does my Google nest mini constantly drop off the wifi network at home? It’s not just me either. A quick rummage through the internet reveals you are aware of this fault *everyones* moaning about and have been promising a fix for a couple of years
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