Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • DAN_G82 Dan Guymer (@DAN_G82) reported

    @googlenesthelp @googlenesthelp A £200 thermostat should last more than 4 years. If there is battery issue you should sell replacement parts. #nocustomerservice

  • 13sen1 Stu (@13sen1) reported

    @googlenesthelp my nest mini is not connecting, I have tried to submit a message online, but that is not working, so I have tried to call, but there are only options for thermostats, doorbells and smoke alarms. How on earth can I get some support? This is painful

  • sadandbritish Eileen Joyce (@sadandbritish) reported

    My dad has been on a chat with @googlenesthelp for 90 minutes trying to get his hub max replaced (because the volume button is broken) and THEN they said they had to call him back later because they couldn't read the ridiculously small serial number in the damn machine 🙄

  • aswenson86 Adam Swenson (@aswenson86) reported

    @googlenest to, my security system has been broken for a month+ and the support team screwed up the initial replacement and sent me a detect instead of the base unit. Help...

  • DaveRosnerNY Dave (@DaveRosnerNY) reported

    @googlenest NEST keeps turning on when im not home. Bad for the environment and $s. 45 min on hold -told to fix I need to b home. Im 1,500 miles away. With all this time on hold, I TWEET. Do not buy.

  • een1sp Scott Parker (@een1sp) reported

    @BelkinCares @WEMOcares can I please have an update on the Dimmer @googlenest integration fix, I have not heard anything from Wemo since Dec 4th!!!

  • Martin14115909 T Pol (@Martin14115909) reported

    @googlenesthelp Hi. Nest thermostat w5 error for past two weeks. I have attempted the recommended process in your troubleshooting guide on line and I am unable to resolve the w5 issue. What steps are now available to me please? Martin

  • een1sp Scott Parker (@een1sp) reported

    @WEMOcares can I please have an update on the Dimmer @googlenest integration fix, I have not heard anything from Wemo since Dec 4th!!!

  • een1sp Scott Parker (@een1sp) reported

    @WEMOcares can I please have an update on the Dimmer @googlenest integration fix, I have not heard anything from Wemo since Dec 4th!!!

  • een1sp Scott Parker (@een1sp) reported

    @BelkinCares @WEMOcares can I please have an update on the Dimmer @googlenest integration fix, I have not heard anything from Wemo since Dec 4th!!!

  • williamgarrison William Garrison (@williamgarrison) reported

    @googlenest Yes. Tried unlinking it and relinking, issue persists. Also confirmed that this same error happens on my Nest WiFi/speaker.

  • Martin14115909 T Pol (@Martin14115909) reported

    @googlenesthelp 2 weeks ago green light flashing above the Nest logo. App showed stat offline & the stat attempted several times to reconnect to wi fi. When I interrogated the stat it showed nest w5 error. Reset the stat in settings & reset network. Wont connect to WiFi. Still shows w5 error.

  • beantoon Bean (@beantoon) reported

    @googlenesthelp our best won’t work or connect to WiFi since the shutdown yesterday. Any direction on how we can turn the heat on in our house?

  • searls Justin Searls (@searls) reported

    @miyagawa @googlenest This all seems bad.

  • KHadreeH K'Hadree Hooker (@KHadreeH) reported

    Anybody having problems with their @googlenest device? All the blinds in my crib keep going up and down 😡

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