Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
| Birmingham, AL | 1 |
| Rotterdam, zh | 1 |
| Taylor, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Roberts
(@PaulCRoberts) reported
@au_tom_otive @googlenest @googlenesthelp Good luck with that (& getting any help). Took me weeks to get response, had to send unit back then heard nothing, had to chase repeatedly before new unit arrived
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Elizabeth Greiner - stay home
(@elizgreiner11) reported
@googlenest Are you ever going to acknowledge there was an outage with the nest thermostat histories? For those of us that had to individually troubleshoot with your service this was frustrating. Glad it's fixed but you could have just announced the outage.
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Ann Howarth
(@AnnLHowarth) reported
@googlenesthelp Like many others I’m not getting any history on my nest app since 21st January. This is an inconvenience as the change of weather means I’d like to keep a closer track on my energy usage. What is the problem?
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Chris Fuller
(@fullerc) reported
@googlenest I lost my Nest Cam Outdoor Wall Plate. I have the magnet. Can you help me get a replacement wall plate?
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Tom Callow
(@au_tom_otive) reported
My @googlenest thermostat 3 is throwing up a W5 WiFi error. Every other device in the house is connected fine, so it’s the Nest that’s at fault. Both Reset>Restart and Reset>Network have failed. Any suggestions?! @googlenesthelp
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James Schindler
(@jam72007) reported
@googlenest I cannot seem to find contact number for support. I have 5 nest thermostats (at various locations) and when attempting to view the energy history via App and Website, no history is displayed. Obvious from web searches this issue is not isolated to me. ETA on fix?
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💫Adam👀
(@The_Change_666) reported
@googlenesthelp my heat link seems to have stopped working. I’m getting error H71 on thermostat but no light on the heat link connected to my boiler.
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Victor Law
(@MaverickVictor) reported
Hi @LGUKCare, in the LG ThinQ app I have 2 TVs in there which I can control without a problem. When I linked it to Google Home account it all worked fine until about 2 weeks ago when there was an update by @googlenesthelp to the Google Home app and the LG ThinQ app. Since then in
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Queen✨
(@falyajx) reported
The camera I got for my house ******* sucks.. and their customer service is just as trash. @googlenest y’all suck.
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Zahid Ramzan
(@zahid_ramzan) reported
@rom_j_patel @googlenesthelp Hopefully Google are trying to fix these glitches that the Nest thermostat is experiencing! annoying when you have to get up in the middle of the night to manually turn the heating on!
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DJB
(@RabiDBadgeR87) reported
@aje4789 @ecobee @googlenest I am an HVAC technician. Trust me, Nests are straight up trash. You would be alot happier with an Ecobee.
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Lean
(@Lean80159623) reported
@googlenest Well, that wasn't really my question. And hiding personal stuff is actually possible via recognition & personalization. The problem is: the calendar shared with all people I also share my Home with gets hidden too if I turn personalization off. Is there a workaround for that?
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Matt Porter
(@mattporta11) reported
@googlenest The replacement thermostat as we were preparing to move so we took the broken one with us to our new home as we had no return label. I forgot to address this issue. Now, about one year later, again, buy new house, buy 2 thermostats for it. One breaks in less than a year. Nest
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Arush
(@arush) reported
@googlenest Still need help
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Mehdi Rizvi
(@MehdiRizvi123) reported
@googlenest @perrinrobinson Hello @googlenest My Chromecast Is Working Properly But Device Was Not Shown On My YouTube App And Others Application Also? My Wifi Is Also Properly Connect In Same Wifi But Device Was Not Found Shown? Please Fix This Problem?