Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bensalem, PA 2
Sannois, Île-de-France 1
Herndon, VA 1
Houston, TX 1
Fort Lupton, CO 1
Albuquerque, NM 1
Beulah, MI 1
Clementon, NJ 1
Santa Cruz, CA 1
San Francisco, CA 1
Duncan, BC 1
Zürich, ZH 1
London, England 1
Seattle, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • JoeNiedzwecki Joe Niedzwecki (@JoeNiedzwecki) reported

    @ring can I get 24hr recording like I used to have with my @googlenest camera?? Moved into a house with your doorbell and added cameras that are all wired for power. Battery drain would not be an issue.

  • Yamada30808772 やまだ (@Yamada30808772) reported

    @googlenesthelp I wanted to fix it but I couldn't find how to do it. I thought I need to remake a house and connect the correct wifi. So I tried to delete B to connect wifi B but wifi A was deleted together and I was not able to connect wifi B to new house.

  • RotorYacht JTAC Services Inc. - Shipboard Aviation Ops.🚁⚓️ (@RotorYacht) reported

    @googlenesthelp One of my nest thermostats no longer discovers networks. Seems to be a well documented issue. I have factory reset multiple times to no avail

  • caring_empath Mediterraneo (@caring_empath) reported

    @googlenesthelp Than go “offline”. Light on base is white. Wi Fi is working. Google Speaker works. It’s base and one extender that persist showing “off line” in app

  • emmmmm47 Amy_47🐈 (@emmmmm47) reported

    @googlenesthelp Okay, Thanks! I’ve rebooted wi-fi rooters several times(not bc of this problem) but it didn’t changed the situation so I’m checking out if resetting works. 👀👀👀FYI, They are both mini, 1st and 2nd gen.

  • Lori_T1776 Lori (@Lori_T1776) reported

    @googlenesthelp having to dispute old account with my credit card since migration in February. Being double charged since I migrated to new platform. After two conversations lasting nearly an hour each, Google can’t help. This is very frustrating!!

  • angelcatherinel Angel Catherine (@angelcatherinel) reported

    @googlenesthelp your customer service mailed my thermostat to the wrong address and no one wants to make it right. In fact, they want to charge me for YOUR error!

  • BolanderKnows 3rd Party 🌹 (@BolanderKnows) reported

    @googlenest @madebygoogle SO PISSED at google nest. I bought and installed this door bell and camera just to find out it doesnt work with smartthings...cant see anything unless i use my phone with the app? WHATS THE POINT? FIX THIS - unbelievable...waste of money

  • TriciaDasilva1 Peaceful🦋Healer (@TriciaDasilva1) reported

    @googlenest SUCKS SO BAD! why pay for membership if these cameras don’t even work.. can’t even show building manager video of creeper exterminator barging in my home, NOT even spraying for bugs. he just walks through my house …then leaves and comes back in to walk round

  • MisterrDetails Misterr's Details (@MisterrDetails) reported

    @googlenest my thermostat isn't connecting to my wifi network all of a sudden. No change to my set up. I reset my router and my thermostat. I keep getting the no network error and I don't know to get it to connect

  • BurnsCrazysoft Burns Crazysoft (@BurnsCrazysoft) reported

    @googlenesthelp So, I haven't fixed my thermostat problem, are you still able to help?

  • martinb3 Martin Smith (@martinb3) reported

    @googlenest @trevin Is this fixed yet? Been broken for years.

  • ConnorWhitham Connor Whitham (@ConnorWhitham) reported

    @googlenest my nest connect has broken. It will no longer connect to my WiFi or devices. Even though I’ve never moved it and my WiFi has been on the whole time. And this nest connect is new. Help!

  • anihausdrew Andrew Leung (@anihausdrew) reported

    @googlenest Your cool down period made me miss an important package today. Literally took an hour to send me a notification that UPS rang my nest hello doorbell. The one job I got this thing for it failed.

  • RunAwayGeek Ben The Geek (@RunAwayGeek) reported

    Whoever is in charge of @googlenest at Google.. Slap yourself for being one of the worst managers of a migrated technology known to man. Your requirements for employment at Goolge don't match your output, it's awful the damage you have done to Nest.. be ashamed!!

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