Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • jimboclinton James Clinton (@jimboclinton) reported from Horsham, England

    @googlenesthelp Even trying this in Firefox & chrome & edge, all I get is an unexpected error has occurred

  • agallan Andrew Gallan PhD ⛳️🇺🇦 (@agallan) reported from Kings Point, Florida

    @googlenest sucks. Installed a wired doorbell and can’t get it to connect to the app on my phone. 1.5 hours on the phone w #CustomerService and same error message 10 times. Why? Same solution every time. #frustration

  • Noah_S4_ Noah (@Noah_S4_) reported

    2/3 Where they able to login and see everything because they are actually memebers on the account? I was told for the past 3 years (every now and then I called to get confirmation about it from you guys!) that they can’t see a thing!TODAY, someone from @googlenesthelp @googlenest

  • Lioness787x Lioness787x (@Lioness787x) reported

    @googlenesthelp years waiting fix on #overcharges conflicting directions resulted many accounts wNO camera subscription but Paid #NeverNest

  • JLeep86 🫡J Leep🫡 (@JLeep86) reported

    @googlenesthelp No. You won't be able, or willing for that matter, to fix the problem.

  • johnnie_utah Eamsie (@johnnie_utah) reported

    @googlenesthelp my nest thermostat will not connect to my wifi All the steps rebooting, disconnecting resetting and and and have been done Everything else works in my home Nest isn’t Can someone fix this problem ASAP

  • Velondon @shburnham (@Velondon) reported

    @googlenesthelp Nest Thermostat e decided to disconnect from the heat link. I’ve spent hours trying to resolve it. Second time this has happened. Full factory reset on both devices and setup from new. Still no joy. It’s just not reliable enough. It was a nightmare to sort last time.

  • mderasse Matthieu Derasse (@mderasse) reported

    Hey @googlenest Since yesterday, thermostat is showing offline on the app (Nest app). Hard reset didn't solve it and the thermostat is not able to generate a new entry key ... Any issue on your servers ?

  • RHMImages Robin M (@RHMImages) reported

    Hey @googlenest is the server down? Can’t connect with the app.

  • Lioness787x Lioness787x (@Lioness787x) reported

    @googlenesthelp multiple calls over months over 16 hours. Now 30 min on same issue still holding #NeverNest and year for “research” on overcharges

  • TarinTravels L. Tarin (@TarinTravels) reported

    @googlenest please explain how the thermostat can be offline from the internet but still know the outside temperature.

  • mayta_capac Nick Espinoza (@mayta_capac) reported

    @googlenesthelp It is about ten feet away with no obstructions, I don't get an error msg, the device states Wi-Fi network cannot be found. I restart the router, restarted the thermostat and reset the thermostat.

  • RickKingIII Rick King (@RickKingIII) reported

    @googlenesthelp Hi. My nest has lost the ability to connect to the internet. I tried resetting and still no success. Can you help?

  • LittleLordHenry Darren Marsh (@LittleLordHenry) reported

    @googlenesthelp Setting up isn't the issue, it set up fine, then almost immediately it goes offline. It is very sporadic, as right now I can see live video, but I get a 'camera is offline' message 5-10 times per day. Modem is basically next to it, the other side of the door

  • erinbethany ✨Erin✨ (@erinbethany) reported

    so i got robbed on sunday and now @googlenest is out here robbing me a second time by making me pay twice for my doorbell's aware subscription and i've talked to 3 different customer support people and not a single one has been able to do a thing for me and its like...wtf

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