Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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rgam
(@reed) reported
@bretthobbs @googlenest *slaps nest app* deprecating this bad boi can fit so many promos
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Joe
(@joseph_orta) reported
just got off the phone with a representative from @googlenesthelp support and you guys have the worst customer service for camera support. My camera stoped working after the 2 year warranty and basically they say in ****** and have to buy a new camera no damage or maluse ondevice
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Eden Balogh
(@edenbalogh) reported
I’m so congested that the @googlenest speakers in my apartment are having trouble understanding me.😩 Please don’t let this be foreshadowing to this year’s allergy season. 🤧
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Nathan Howe
(@natehowe) reported
My kids look so much like my wife that our Nest doorbell cam usually recognizes each of them as her. Is it bad facial recognition software, or is she just really good at manufacturing copies of herself? @googlenest
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Debbie Friend
(@SociallyIndie) reported
.@googlenesthelp Our Nest smoke and carbon monoxide alarm is chewing up batteries every two weeks. Lots of forums saying this is a big problem and always happens conveniently after the two year warranty period. What’s going on?!!!!!!
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Toby Harriman
(@tobyharriman) reported
@googlenesthelp Yes, I still feel like I get a hundred "people seen" every day and would like this looked into. I like keeping notifications on for potential "real" people, but this is just not working.
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Matt
(@matrig1977) reported
@googlenesthelp my nest thermostat keep going offline despite internet connection being fine, tried reset, tried network reset and still issues!
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rochelle
(@yesbutno00oo) reported
@googlenest your customer service SUCKS AND I WISH GOOGLE NEVER ACQUIRED YOU. FOR AN HOUR I'VE BEEN TRYING TO LOG INTO MY ACCOUNT AND CANNOT AND KEEP ASKING FOR ASSISTANCE AND GET NO EMAIL LINKS. IT'S RIDICULOUS TO STRUGGLE THIS MUCH FOR WHAT SHOULD BE A SIMPLE ISSUE.
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Sober in The City
(@ShivT1971) reported
@googlenesthelp Just spent 1 hr 40 mins on (another) chat only to be told it needs to be referred to ‘another’ technical team. This is actually becoming a total nightmare . Utter waste of time
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GrumpyGrampyInFL
(@GrumpyGrampy4U) reported
@googlenesthelp So the answer is “you can’t.” You should remove the non-functioning instructions from your help pages.
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Richard Holmes
(@Richard14679086) reported
@googlenesthelp Sure, the thermostat was only installed yesterday. Throughout the day I set the temperature to 25 degrees but at around 5pm I turned it down to 9 degrees. 5 hours later it was still on 25 degrees so I had to switch the boiler off at the mains.
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Thomas T.
(@thacery1) reported
@aHarmlessFly @googlenest Never did. Just canned responses and pointless repeated factory resets. There was never any escalation or work on the problem and it's just gotten worse. Apparently there are entire forums dedicated to just how bad it is and to stay away from GE and Google Home. Went Phillips.
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David Hinchliffe
(@daveylad68) reported
@googlenesthelp My second Google nest hub has died on me, with a black screen, in as many years. This product is shocking. Having browsed the web I’m certainly not alone with this issue. Terrible product
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Patrick McDonagh Fan Account
(@_pmcd_) reported
@jdetle @googlenest @googlenesthelp I spent a few hours getting homebridge back up and running in my kube cluster only to find out that homebride-nest-cam also doesn’t support the new cameras yet. I should have returned this thing as soon as I found out about this issue
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(the other) Steve Hoffenberg
(@SteveHoffenberg) reported
@chrisplummer @googlenest Once while troubleshooting a PC peripheral... Manufacturer's support: "Reinstall Windows" Me: "What will that do that will fix the problem?" Support: "Uh..." Me: "So you want me to spend hours reinstalling the OS and all my applications because you have no idea what's wrong?"
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