Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • ThomasSiebert17 Thomas Siebert (@ThomasSiebert17) reported

    @googlenesthelp I’m in the US. Chicago. Moving into a place that has a 3rd gen learning thermostat. I’ve attempted to sign in multiple times. And restarted it. Then watched a few videos from folks with comparable issues and learned their solution was to contact support via twitter.

  • thomaschristnsn Thomas Christensen (@thomaschristnsn) reported

    Not happy with @googlenesthelp - can't connect our new doorbell, and error code NC019 not in troubleshooting guide. Any top tips before I switch to the competitor?

  • PhoenixTwo4 Phoenix (@PhoenixTwo4) reported

    @googlenest @bohra_ishaan Does this help him anyhow with his query or just for the sake of answering that you put some blabbering here?

  • TheOnlyLiron The 𝕄𝕖𝕥𝕒 Liron (@TheOnlyLiron) reported

    @googlenesthelp I don't need help, just tell your engineers to add code that if I talk to a speaker in my house it means I'm home and that the nest thermostat should exit "away" mode

  • Antoniooooow z (@Antoniooooow) reported

    hey @googlenest i know the mic’s muted, i muted it for a reason. can y’all shut ******** up about it and let me PAUSE my music in peace?

  • Skwerl23 Skwerl (@Skwerl23) reported

    @googlenesthelp It infuriates me that you guys assume it's our fault. Obviously when 100s of people have the same issue. It's not the user. Also you fixed it later that night. So yea.

  • BenGreenwood999 Ben Greenwood (@BenGreenwood999) reported

    @googlenesthelp @Phil_S_UK Same here. The app or something is broken as actually everything is fine. I have a 3 point google WiFi mesh.

  • BalajiM05053380 Balaji Mani (@BalajiM05053380) reported

    @googlenesthelp my ticket is 0-9421000032002. worst experience... Im using google nest camera with Google Nest Wifi... the camera goes offline randomly... they want to connect to google wifi 2.4ghz. isn't the frequency select automatic with Google Nest Wifi? @googlenesthelp @sundarpichai

  • JBickerton86 Jon (@JBickerton86) reported

    @Phil_S_UK @googlenesthelp I having the exact same issue right now with mine

  • bennetyee Bennet Yee 💉💉 (@bennetyee) reported

    @googlenesthelp Canned response scripts asking reboot reinstall different phones etc do not fix software bugs.

  • jantharan Muralitharan (@jantharan) reported

    @googlenesthelp Sorry. Please help me to understand what is conflicting in time here. Imagine in the middle of the night if I schedule it for an hour which is default it would be very hot and wakes everyone up. It’s waste of energy and waste of money.

  • DanCiruli Dan Ciruli (@DanCiruli) reported

    @googlenesthelp Hi team! Trying to figure out why, several times a day, stuff stops working. Hard to diagnose if it is a service issue (hi, @comcast!) or hardware issue. I've got 3 Google Wifi units all wired, trouble occurs whether I'm wired or wifi to it. Are there any diagnostics I can run?

  • jimmyt_1988 James (@jimmyt_1988) reported

    @googlenest - Just witnessed a robbery on my google nest doorbell. How do I take a video clip of it? It's not obvious. Any help VERY MUCH APPRECIATED!

  • troy_s_j Troy Julé (@troy_s_j) reported from Regina, Saskatchewan

    @googlenesthelp our 3 google nest cams have been experiencing delays for the past week or so when it comes to notifications. Is there a known issue?

  • Phil_S_UK Phil S (@Phil_S_UK) reported

    @googlenesthelp I received a notification at 0830hrs GMT indicating that my network was offline. It was / is not, and all devices remain connected to the internet including Nest Cams etc. I have tried rebooting both the modem and each of the WiFi Points but the app stills reports as offline 🤷

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