Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • mbolithozingo Melissa Bolitho-Zingo (@mbolithozingo) reported

    @googlenest your app is junk!!! I have to sign in four times in a row before it will let me in. Hardware is great, but the app is hands down the worst. #barelyworks #wasteofmoney

  • mad_pole Mad Pole (@mad_pole) reported

    @googlenesthelp Nothing has changed. A Google search found this to be a common problem. No error messages or anything and it controls the unit but no matter what I try it won't connect to the Wi-Fi. It doesn't even show any available networks when it scans, and I have 4.

  • barryschuler Barry Schuler (@barryschuler) reported

    I've been yelling at @madebygoogle all morning long. Not a good day for automation. Woke up to a very hot house because @googlenest thought I was AWAY (turned that ******* feature off), then Google giving me **** everytime I tried to do something.. Ugh. Love automation, but damn

  • s7uat Paco (@s7uat) reported

    @googlenesthelp Absolutely shocking decision for legacy users. We have 2 options. Use the Google Home app for all cameras (this could be the worst app ever designed!). Or, use 2 apps. Horrendous from Google. Will be getting returned tomorrow & really makes me think about my other 3 cameras.

  • CcRaccoon CC_Raccoon (@CcRaccoon) reported

    @googlenesthelp @gmail I apologize, I don't intend rudeness at the person typing for nest help. I'm just infuriated with Google and it's nonsensical 'fk-the-user' mentality.

  • MarkWhi55704008 Mark White (@MarkWhi55704008) reported

    @googlenesthelp I seriously hope you guys get sued so badly you all lose your jobs. Actually yeah, I do need support. Could you tweet me and unbiased list of the thermostat you ***** actually use in your own homes. Because it’s clearly not this piece of ****.

  • jackofclubs_1 jackofclubs_1 (@jackofclubs_1) reported

    @WEMOcares @googlenest WEMO is currently not working with my Google Home. WEMO app is working fine independently. Can't figure out how to fix the disconnect. Please help. Thank you!

  • Dielange76 Die Lange (@Dielange76) reported

    @googlenesthelp No answer anymore? Why not just admit the trouble and deliver service to your customers? You are selling non conform product which isnt even allowed in European Union anyway? How about my guarantee? @GoogleNL

  • cnd1 Juli Moore (@cnd1) reported

    @googlenesthelp I have been on hold twice for over and hour each time to get help on a warranty and the most recent person HUNG UP ON !a supervisor was 2contact me and of course no one ever did. I have a case number and nothing was ever done. Case #6-4044000033034 I need help!

  • switchlec Switchlec (@switchlec) reported

    @Andrew33080654 @googlenest Exactly what I was going to suggest. Problem with their stuff (well, one of the problems) is it's all designed for the US market where they have boxes in for everything. Zero thought given to anyone else.

  • MrSoAmbitious23 JusBnReckless (@MrSoAmbitious23) reported

    @googlenesthelp Hi My dad & I have Nest 3rd Gen Thermostats that keep going offline/disconnecting from WiFi. Online said it’s time for the battery to be replaced. Is that true before we buy new batteries &/or a specific/preferred manufacturer to buy? Thx

  • navjhans Nav Jhans (@navjhans) reported

    @googlenesthelp , I have recently purchased a Google Nest cam outdoor battery, but it doesn't seem to be working correctly. It is not sensing motion in the activity zones I have set-up, and I have set the sensor to high sensitivity and to detect all motion - can you help?

  • Chops1586 Jeff H. 💉 💉💉 (@Chops1586) reported

    Don’t buy the @generalelectric switches made for @Google. They’re ******* terrible. Every update breaks their connections and I have one that died only months after install. I wish I would have use Apple instead of @googlenest products. Loosing functionality isn’t fun either.

  • imhexproof Lauren (@imhexproof) reported

    When @googlenest clicks to away, your upstairs heats to 82 degrees, then takes it’s sweet time cooling down. During Texas Summers the away function is THE WORST. -Sweating from Bed 😭😭🥵🥵 (This is also the 2nd time it has happened this summer, even tho I turned Away off!)

  • subbuparam Subbu Param (@subbuparam) reported

    after recommending @googlenest mesh wifi to at least 25 people in the last 2 years, I now believe that it is absolutely the worst. plagued with tons of problems that @Google doesn't care about. the most important one being the frequent disconnects in the mesh system! Terrible!!

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