Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bensalem, PA | 2 |
| Cibolo, TX | 1 |
| Sannois, Île-de-France | 1 |
| Herndon, VA | 1 |
| Houston, TX | 1 |
| Fort Lupton, CO | 1 |
| Albuquerque, NM | 1 |
| Beulah, MI | 1 |
| Clementon, NJ | 1 |
| Santa Cruz, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Sm Ahasan Kabir
(@smahasankabir) reported
@googlenesthelp After 7 days you are still trying to provide help, with one of the essential item for any household. There is only, one help you guys could provide me at this point, sent me back my even defective device so that I can start my thermostat and move on to a different device.
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voodookid00
(@voodookid00) reported
@googlenesthelp The original one is broken and doesn't work. Where can I buy an original one?
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Allen Roe 🍍
(@flowmastr1x) reported
@Google I don’t believe I am going to invest in anymore stuff. You shut down making for the @googlenest alarm and now shutting down @GoogleStadia I mean really WTF is your issue
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Harish Narayanan
(@copingbear) reported
@googlenesthelp I have a 3rd generation Nest. Its Heat Link failed and I tried all options on your support forum. I found a post saying that Google has an official replacement program with Boxt in the UK. Could you please help me with this as it’s cold.
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corgilyfe
(@corgilifematter) reported
.@googlenest Mesh Wifi: for when you never want your internet to work because it's offline ENDLESSLY
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KLittle
(@KenneyHarderway) reported
Just had THE worst experience with @googlenest @madebygoogle. Don’t know what’s worse, the product or the customer service. Do better
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voodookid00
(@voodookid00) reported
@googlenesthelp I have broken my power adapter for a home hub. Where can I get another one? Your own specification page gives the wrong information as a 15w DC adapter doesn't work.
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chandrasekar
(@srividya85) reported
@googlenesthelp @Google really hard to believe that 15 days since promising to validate the order management system, the issue of incorrect debit on my card is not yet resolved despite sharing tracking numbers. Are you really a tech leader with such a primitive order management system?#pathetic
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Sherri
(@SimplySherriUSA) reported
@googlenesthelp There is no choice of router band in setup mode within Google Home app. It searched and connected automatically. I double checked the router and it is connected to the 2.4 wifi. I still still have the same issue.
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Leighton Dyck
(@nubdog) reported
@googlenesthelp HI. My nest thermostat 3rd gen. Doest not find any wifi networks. I have done all the research and tried all the steps provided on the help section. What do I do?
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Sunny
(@thesunny01) reported
@googlenesthelp my thermostat will not pick up my wifi network or any other wifi network I have tried everything as far as resets go and trying to fix it but nothing will work please help
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Ailsa Revuelta
(@AilsaRevuelta) reported
@googlenesthelp I have a 3rd gen Nest learning thermostat and the heat link has failed. I have tried all the troubleshooting suggestions on your support site. From googling it seems that this is a known issue and that replacements are being offered - can you help with this?
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kabir joshi
(@kabirjoshi19) reported
@googlenesthelp Hi, today a person’s movement was not captured. It happened between 7:56pm and 8:11 pm. What could be the reason? Feels scary. Pls help.
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Sunny
(@thesunny01) reported
@googlenesthelp my nest thermostat will not detect a wifi network have tried everything please help
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Kathy Walker
(@kathywalker01) reported
@googlenesthelp There have been no changes to our WiFi and all other devices connect without issue. The nest is model 3.7
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