Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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DJB
(@RabiDBadgeR87) reported
@aje4789 @ecobee @googlenest I am an HVAC technician. Trust me, Nests are straight up trash. You would be alot happier with an Ecobee.
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alison kitten
(@kittali) reported
@googlenesthelp @kdrlwilliams This still appears to be an issue. What timeframe to resolve please
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Adso of Melk
(@PalimpsestMan) reported
@googlenest Honestly I think the problem is the Sony TV, but it is hard to be certain without a lot more effort.
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Vex Mage
(@dosmage) reported
from
Vandenberg Village, California
@googlenest Hi, they're 1st gen sticks. One of the TVs is a 2020 with built-in Chromecast. Another one is a 2015 built-in Chromecast. Google Home audibly reports them being offline when I ask to turn on a specific room, for example 'livingroom on' results in 6 lights turning on and 2 offline
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David Fleck
(@fleckd) reported
@googlenest I have two Google WiFi mesh routers covering my house. The devices are directly between them. The issue is even after set up, I could control one bulb and not the other and then that would change. That's not a reliable enough experience.
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AndrewYW
(@AndrewYW8) reported
@madebygoogle @googlenest All Pixel phone sucks, Too many people have responded photo thumbnails display bug for long time, Over than 5 years, nobody want to fix it. Pixel team didn't intention to work on Pixel phones. Even there has been a long standing bug with Pixel phones until now.
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Vex Mage
(@dosmage) reported
from
Vandenberg Village, California
@googlenest This is a sudden change in Google Home's cloud logic. It started yesterday. Before yesterday she never reported Chromecasts as offline when they don't have power.
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Anthony
(@Science_Anthony) reported
@googlenesthelp Please help! It's January in New York and my Nest Thermostat will not talk to wifi. 🥶 I have another one downstairs and it seems a dozen hotspots. I think we're sleeping downstairs tonight. I've tried everything!
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damn it!
(@2Disabled) reported
@sundarpichai after my @googlenest thermostat broke, it was professionally installed by professionals, I contacted @googlenest and they wanted to trouble shoot. They wanted to swap wires but wouldn't be responsible if my system burned up. Oh and it was still under warranty.
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Vex Mage
(@dosmage) reported
from
Vandenberg Village, California
@googlenest You may be misunderstanding my problem. Google Home is the issue, the Chromecasts work fine. Suddenly Google Home is trying to power on my Chromecasts when I ask it to turn a room on. This is an impossible task and She should understand that. She cannot turn a Chromecast on.
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Stan the Bailman
(@stanemly) reported
@googlenest Worst customer support on the planet
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💫Adam👀
(@The_Change_666) reported
@googlenesthelp my heat link seems to have stopped working. I’m getting error H71 on thermostat but no light on the heat link connected to my boiler.
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EmmanuelLeon
(@eleon_82) reported
@madebygoogle @googlenest I have about 30 devices and have terrible service. Contacted customer service and that is even worse. 2 months trying to get this resolved with no end in sight.
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🇺🇲 James Finstrom (the James)
(@geek3point0) reported
from
San Tan Valley, Arizona
I guess I just need to toss this @googlenest thermostat in the trash. It won't control the heat and hundreds of online post with the same issues and same useless advice
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Erick Morris
(@E2da2ndpower) reported
@googlenesthelp Hello Im having problems with my wifi on my nest thermostat e. I have tried all of the trouble suggestion and still nothing. My second Nest thermostat E works fine so I know its not the network. please help.
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