Google Nest Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Valentino Gonzales (@nodoubt212005) reported 2 minutes ago

  I’m having trouble with the video or securing my @googlenesthelp camera. I’ve watched all the videos, but none of them mention a secure loop that’s connected to the camera.

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  Nigel Hobden (@NHNTweets) reported 2 minutes ago

  @googlenesthelp Nest appears to be down can't login, isn't WiFi or cell, logged out/in but Nest doesn't connect, bizarrely, shockingly Home seems to be connected which is useless as Hot Water control isn't resolved working properly in Home which again is quite ridiculous.

• 
  Rocky Mountain Air (@2ThinAir) reported 3 minutes ago

  @WAServers @JackPosobiec @googlenest Many cameras have internal memory to store footage in the event of slow wifi or wifi outage. I'm sure Nest tells people this in their terms and conditions which no one ever reads.

• 
  Beach Cafe (@BeachCafeNYC) reported 6 minutes ago

  @googlenest Please do not buy these Google Nest Cameras. They do not offer live over the phone technical support. If cameras fail you’re out of luck. Terrible Service

• 
  Kyle Field (@mrkylefield) reported 12 minutes ago from Montalvo, California

  I can't wait until somebody replaces the garbage Google puts on its nest devices with @xai's @grok. It's frustrating having @googlenest hardware in the house when it's effectively useless for anything other than playing music and playing a slideshow of my photos.

• 
  🇺🇸Mr. Davis 🇺🇸 (@MrDavisII) reported 14 minutes ago

  @googlenesthelp @looplunchrun Nest is down; the status page is wrong.

• 
  Sam (@Scselig1) reported 22 minutes ago

  @googlenest down???

• 
  JMB 📚🖍🍓 (@Jelly4lover) reported 26 minutes ago

  @googlenest Can you please help as the previous tenant has the pin for the thermostat to my heating I don’t so I cannot control the temperature or time of heating ? I have children in the house

• 
  Jordan (@jordank925) reported 26 minutes ago

  @googlenest Why is your **** down? Reddit confirms this is all over North America.

• 
  Kevin (@McNamara_Group) reported 27 minutes ago

  @googlenest @madebygoogle Subject: URGENT ESCALATION: $650 Nest Hardware Unusable / Account Locked After Church Vandalism To Google Nest Support / Escalation Team: I am writing to urgently escalate a situation that has rendered $650 worth of brand-new Google Nest cameras completely useless due to an automated account lockout loop. Recently, our local church was vandalized. I have been a loyal Google user for years and personally promised our pastor that Google’s ecosystem was reliable and spectacular. Based on my recommendation, we purchased four new Google Nest cameras to secure the building. Here is the exact timeline of what has happened: I set up a new dedicated Gmail account specifically to manage the church's new security system. I successfully set up all 4 new Nest cameras on that account using my mobile phone. Everything worked perfectly on my device. I then gave the email and password to our pastor so he could log in and monitor the system from his end. Instead of letting him log in, Google’s automated security randomly locked the account and sent an email demanding an explanation for why the account was created. I provided the full explanation, and the account was officially "restored" 2 days later. The Current Issue: Despite the account being restored, the system is STILL blocking any login attempts from the pastor's devices or any computer. It continuously throws an "unrecognized device" error, even with the correct password and recovery information on file. Because of this endless security loop, we cannot hand over the account to the church. Right now, these four cameras are essentially $650 dead sticks. We cannot monitor our recently vandalized church. I understand Google has automated security measures, but I need a human being to look at this account, lift the device lock, and allow us to actually use the hardware we purchased. I need this escalated to someone who can resolve this immediately.

• 
  Gavin Melling (@generationgav) reported 31 minutes ago

  Looks like I'll be getting rid of all of my @madebygoogle and @googlenesthelp equipment, as Google Support is about the worst I've dealt with. Being charged double on my Google AI account and being told that nothing can be done, despite it being illegal.

• 
  Global Fcts (@globalfcts) reported 31 minutes ago

  @googlenesthelp UPDATE YOUR STATUS PAGE YOU USELESS PIECES OF ****

• 
  brn (@Von_der_Land) reported 35 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes actual **** more valuable. @GoogleWifi1 I am going to keep posting the same thing everyday and time this piece of **** breaks down for no reason.

• 
  Peter Kechukyan (@kecho1337) reported 36 minutes ago

  How do I tell my nest I dont care if its peak time? No matter what I do it goes up 1 degree for peak time if it wants to. If I cant change it: that's a terrible design. @googlenesthelp

• 
  Dominick A. Scarfogliero (@dominick4233) reported 38 minutes ago

  @jp2e @verge @googlenest Oh isn’t the smart home fun! I currently only use Google Home, would adding Home Assistant to the mix help them talk to each other?