Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin
(@niveknonrev) reported
@googlenesthelp Restarting the router didn't do anything. Restarted the thermostat and nothing happens. I did another reset to factory on the thermostat, it was able to see the network and connect. About an hour later it showed offline in Google home. Checked the thermostat -no networks
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***
(@Lenodski) reported
@googlenesthelp Hi - there haven’t been any known power outages. I have looked on my google home app as well as NEST app and both are showing the thermostat as “offline”. I can’t see how else to reconnect device? I’ve tried turning the thermostat off and on again (by pushing in until it appears
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Dave 🏴🇪🇺💙
(@7drah) reported
@googlenesthelp For some reason incoming duo calls have stopped showing on my nest hub max. My phone and other Google devices ring, but the hub max doesn't. Outgoing calls work fine on it, though. Can you help?
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Tuan Nguyen
(@TuanNgu35226771) reported
@googlenesthelp Good evening! I just bought a brand new Google Nest. I just set it up like an hour ago. Everything works fine for me except the network connection! The Nest can’t find the Wi-Fi. So I need help please! Thank you so much
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Tony Shabz
(@tonyshabz) reported
Google's new @googlenest cameras are so terrible. I've owned a bunch of the old ones without issues. These new ones are just littered with bugs. Also, not allowing feeds to the original nest app is a horrible idea. Just all bad.
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LAN SERO
(@serhatselck) reported
@googlenesthelp my account was hacked, can you contact me and help with this please?
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Michael M.T Spartan
(@MT_Spartan) reported
@googlenesthelp This keeps happening a lot, I’m always closer to the Google home when connecting bluetooth, but I want to know what causes the issue why it keeps disconnecting my device. it wasn’t like this in the past years
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Jorsh
(@Pyronius1) reported
@googlenesthelp There seems to be a huge issue with Google Wifi/Nest pucks resulting in thousands of users experiencing daily severe slow downs until they restart their primary puck. The issue appears on forums for the last 7 months or so. Is there a fix coming for this?
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Milad
(@MiladDarvishi1) reported
@googlenesthelp I have been incorrectly charged due to some automated issue on your side and some back and forth. Can you please resolve it.
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Kevin
(@niveknonrev) reported
@googlenesthelp It happens about a week or 2 ago. I got it back online but like I said it keeps going offline and then sees no networks untill a full reset. No code other than no WiFi connection/offline in Google Home
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Aidan Sansom
(@AidanSansom) reported
Hey @googlenesthelp . your customer service is atrocious. Trying to get a refund on a faulty product is impossible. I've been on the phone for over an hour in some kafkaesque nightmare, and ended up talking to an automated line. Be ashamed.
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Brenton Poke
(@BrentonPoke) reported
It's amazing the what simple **** google fails at doing while touting themselves as the "best engineers in the world". I try to turn on the lights with @googlenest that's on the same network, no dice. Phone also on same network? Works just fine.
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Debi Meinwieser
(@DebiMeinwieser) reported
@googlenesthelp My doorbell is still peeling! You refuse to help.
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Scott Lowry
(@SBLowry) reported
@googlenesthelp my google nest is no longer connecting to my home wi-fi. i have attempted all remedies with no sixes getting it reconnect. please help.
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Jonathan Keslin
(@decompiled) reported
@googlenesthelp I've got a Google WiFi (pre-nest) system that I love, but it's started to randomly glitch lately. Every several days devices lose connection and the main point needs to be power cycled to fix. App says all is fine and lights are normal. Can you help?
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