Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Jon Brach
(@Brach2Brach) reported
@googlenesthelp Wtf is nest aware some BS product now your making people pay for to see how their air conditioner is working?
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Jillarious
(@jgpolster) reported
@googlenesthelp So, yeah, we still need help. Nothing has been resolved.
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Kristy
(@KristyKay5) reported
@googlenesthelp No thanks. I mostly just wanted to alert you to the problem, not that you will ever admit it's a problem on your side. But in case you want to mention it to your technical folks, I have the 2nd Generation Learning and it has the latest software (5.9.4-5).
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MikeyWins
(@MikeyWinsAj) reported
@googlenesthelp @laconictae Same problem, nest learning thermostat bot 2018.
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Jillarious
(@jgpolster) reported
@googlenesthelp We also tried to cancel the old subscriptions online and kept receiving error messages. The frustrating part is that the come-on for the new $60/yr subscription made it seem like it would be a seamless transaction.
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Milad
(@MiladDarvishi1) reported
@googlenesthelp I still have not gotten instructions to return the supposedly new but faulty device. The issue is that for this faulty device you have charged me 200 dollars . Please give me the instructions.
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Strange Parts
(@strangepartscom) reported
Also, @googlenest, you need to add bears to your “animal events” model. I have zero footage of the trash can actually disappearing…
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🛸
(@notarealpIace) reported
@jameseahawk @madebygoogle @googlenest Go spend some time on the Google pixel subreddit. They have the worst support of any major phone manufacturer. And it's not even close.
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Leon Heywood
(@leonheywood) reported
@googlenesthelp Yes I have done all the problem solving I have even reset the devices they just don’t listen anymore they wake up and after we speak they ignore us.
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Bryna Corcoran
(@BrynaTweets) reported
@googlenesthelp device won’t connect to Wi-Fi network. Did all the steps listed on Google forum/site (rest modem, reset nest etc). It still won’t find network and connect. Help 🙏
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Sullivan Liu
(@SullivanLiu) reported
@googlenesthelp None of that is the issue. I’m on auto update. The videos make it to the cloud just fine. I t’s not my wifi. Same problem when I’m on LTE. The issue has lasted 3-4 phones I had. As a software engineer: please formally triage this with the engineering team. It’s been long enough.
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andee tao
(@bunnydoctor) reported
@googlenesthelp my nest learning thermostat cannot connect to wifi anymore. Tried all troubleshooting tips already! Help!
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Anuj Joshi
(@ImperialDesi) reported
from
Ottawa, Ontario
@googlenesthelp @googlenest Another day....promise of a resolution..and a call and nothing. More sorry's and we will fix the issue and nothing. Unacceptable..
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bretthooper.eth
(@BrettHooper63) reported
@googlenesthelp A slight convex or concave added to the button geometry could help solve it or perhaps not having the contrast going to the camera housing but instead focusing on the button.
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Deb Deitz
(@deb_deitz) reported
@googlenesthelp @googlenesthelp @googlenest Why doesn’t anyone seem to care that our cameras are continuously buffering and impossible to watch? But you continue to take $ from my account to pay the bill. For what? NOTHING! Fix it! Please!
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