Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • cgtboiler Jon C. Junger (@cgtboiler) reported

    @googlenest Yes, I'm logged into both with my google account on my phone, this is a known issue on google TV

  • cmschritter Christen Schritter (@cmschritter) reported

    @googlenesthelp My issue is still not resolved despite DMing you! I bought a defective nest and mailed it back but the replacement was only one part of the product. I now have less than I starters with and I’ve been trying to get this resolved for 3 months. THIS IS THEFT!!

  • AndreSegers André Segers (@AndreSegers) reported

    @googlenest It only started about an hour ago, but I just checked and it seems to be working fine now. Weird issue

  • Jazzymandias Lord Jazz 𓋹𓍑𓋴 (@Jazzymandias) reported

    @wakeupspoon @googlenesthelp What... ********?

  • CroninTyler Tyler Cronin (@CroninTyler) reported

    @googlenest Well, I was setting up a Hub Max when it started, but now it happens just trying to login into the app with my email address. I can login with other accounts just fine. Just having issues with the account that I created my “home” with a year or so ago.

  • amp910 Amit Patel (@amp910) reported

    @googlenesthelp Did that. Still the same problem.

  • RealBadrose 𝕭𝖆𝖉𝖗𝖔𝖘𝖊 😷😠🌹 (@RealBadrose) reported

    @googlenest Windows Home 10, 64 bit. The problem started few days ago, no change made to Wi-Fi network or settings. Chromecast is way below 10 feet. I see Chrome recently get an update, so I think the problem is on browser side. As I said, chromcast still works with my android devices

  • 27h3max_yo Adam Adam Bo Badam (@27h3max_yo) reported

    @googlenest No I just **** the mic off and set my alarms manually now.

  • Doug_J_Smith Douglas J Smith (@Doug_J_Smith) reported

    @googlenest - your support team is abysmal. They do no investigation- just rote “press the reset” style instructions. 90min later, still doesn’t work. Great engineering can be undone in a poor interaction like this.

  • CroninTyler Tyler Cronin (@CroninTyler) reported

    @googlenest Same network, same iOS device running the app, just get the error with one account like others mention in the linked thread.

  • KasieBrown Kasie Brown (@KasieBrown) reported

    @googlenesthelp We bought the best may/June 2018 and it has worked perfectly fine until now. Connected to the WiFi first day. No devices are having WiFi trouble besides the nest.

  • atuluae17 Atul Asthana (@atuluae17) reported

    @googlenest Query is above.. Please help

  • LilShady182 Master Chief (@LilShady182) reported

    @googlenest is trash.

  • RealTlacuache Roberto (@RealTlacuache) reported

    @googlenesthelp Is the RMA replacement for a new or refurbished product? Also, the fine print says I maybe changed for the product “turns out that the problem with your Nest Wifi router (Snow) isn't covered under warranty, you may be charged the full cost of the replacement item”.

  • SergioGzzTamez Sergio Gonzalez (@SergioGzzTamez) reported

    @googlenesthelp How many more times I nees to respond to the same e-mail. Is being far too long for you to send my replacement. I need solutions now. Please help...!!!!!!

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