Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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ßeeLazyy
(@BeeLazyy) reported
@googlenesthelp it doesn’t chime inside, doesn’t show clips of detected events even seconds after it occurred, sometimes it doesn’t load the live feed, sometimes it fails to notify of a person. Worst of all: every problem (except the chime) seems to magically resolve itself once I pay for aware.
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Bilal
(@bilalnet5) reported
@njhorsley @googlenesthelp Have tried resetting the Nest itself? I tried to reset the heatlink, but it didn't help.
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#NeverthelessShePersisted 🇺🇸
(@SmithCLC) reported
@googlenesthelp Okay but it says the is offline on my Google Hub, both ipads and iphone.
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marklynn
(@marklynn) reported
@googlenesthelp Your latest software update has created an N72 error for many users (Nest community forum). No heat in 1 zone for over a month. Support said I needed a new base plate. Wasted $50 and still no heat. Any way to roll back the software so I can have heat again?
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Steve E.
(@sme_steve) reported
@googlenesthelp looks like google support is very busy ALL the time. Home away assist not working again. Good job google! Way to take a good product and drive it in to the ground. How about a fix instead of telling everyone to DM you!!
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Q
(@Kwenten75) reported
@googlenesthelp My Nest Learning Thermostat lost wifi and hasn't been able to reconnect. I've done EVERY step to fix in the app, but nothing works. Can you help?
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Claude Thériault
(@Claude2052) reported
@googlenesthelp From the beginning of November. I can try the troubleshooting steps but where are they for this problem? Also, when it gives the weather, it mixes French and English words, the English words pronounced with a french accent!
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chaitanyamks
(@chaitanyamks5) reported
@googlenesthelp Hey, yes. I've installed it exactly 1 year ago in December 2020. It has been working fine since then. It started to cause trouble from a week and it does not connect to internet at all. I have factory reset it too, but nothing helped.
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
It’s been 6 weeks since @googlenest pushed an update that caused home/away asst to go nuts. They’re only suggestion - turn Homeaway assist off. Fix the update.
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Edwin Johnson
(@Body13ag__) reported
@googlenesthelp now my nest won't load wtf
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Kevin Mogee
(@MogeeKevin) reported
@TeamYouTube This will most likely end up like the repeat function that disappears when casting to @googlenest speakers. I'll open a 'trouble ticket', you guys will say your 'investigating it', and then eventually just stop replying to emails because it's by design, not an error.
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Kevin Lloyd 🇨🇦
(@kevinlovestech) reported
For a company that makes 160 BILLION a year, @google still can't build a reliable Home Hub or Nest Doorbell. Have told my office hub to "show the front door" 3 times today, and the camera has gone offline at least 4 times today. @googlenesthelp
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Mike O'Sullivan
(@OsullivanUk) reported
@googlenesthelp Hey Google... No, nothing like that at all. Just an old (Humax) Freeview recorder, Xbox One, Nintendo Switch and a (non-smart) Panasonic blu-ray player. All powered off at time of issue. Couple of other people raised it as issue a few days ago on the Google TV forum also.
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Jamie Mills
(@aaluka) reported
@googlenesthelp My nest thermostat cannot find any wifi network in my house. My Google nest hub near it can find 5. I’ve followed all steps to reset it. Please help
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Chris Kirsch
(@chris_kirsch) reported
I did phone @googlenesthelp support today, and they confirmed that this is not configurable through the app. If anyone has an idea of how to fix this, I'd appreciate it.
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