Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • rhys_gosling R G Plumbing (@rhys_gosling) reported

    Any @googlenest gurus on here? Pretty sure I’ve made a school boy error on wiring system boiler….

  • pellevanvlijmen Pelle van Vlijmen (@pellevanvlijmen) reported

    I can’t believe the real bad service of @googlenest, I have ordered a heatlink about 1 month ago, it got lost in the distribution via DHL. I have called the servicedesk multiple times, but still I don’t get the ordered Googlenest heatlink. Instead I receive a big mouth from them.

  • chris122380 Christopher Anthony (@chris122380) reported

    @googlenesthelp my nest thermostat is getting low better and turning off again but only after a power outage. It is wired correctly and should be charging any suggestions?

  • Argh11320920 Argh (@Argh11320920) reported

    @googlenest Have you ever used your web interface to view security incidents for older Nest cameras? No way to get a photo. No way to pause at exactly the moment something happens. Clip feature is limited. It's an unbelievably bad interface that hasn't changed in years. Why?

  • dugary_90 chris smith (@dugary_90) reported

    @googlenesthelp Hi its the 3rd generation nest learning thermostat, yeah i previously had an error W5

  • Naadien_x Nadine¹ᴰ 🏎️ MAX 🏆 WON HARRY TICKETS 🎟️ (@Naadien_x) reported

    Same problem when turning on and off the lights in the Google Home app... Any help @googlenesthelp ?

  • DevilTCS DT (@DevilTCS) reported

    @googlenesthelp I can't update my payment details on my Nest aware Gen1 and the renewal is tomorrow. Help!

  • shellzenner 🐚 Shell Zenner 🐚 (@shellzenner) reported

    Also for what it’s worth don’t invest hundreds of pounds in a @googlenest as they spend more time offline than online despite being connected to the boiler and the Wi-Fi

  • SteveO1683 Oh Steve 1683 (@SteveO1683) reported

    @googlenesthelp It hasn't worked for a while I just never got around to look into it until I set up for my mom and hers works without issue. We first installed it in April 2019. It still notifies all the home devices that "someone is at the front door" it just didn't say the known names.

  • zetty Matthew Baird (@zetty) reported

    @googlenest My V2 Nest doorbell hardware fails within single-digit days of the warranty expiration and the answer from support is "tough luck". Is this really your policy? It feels really bad. Anything you can do to remedy?

  • Skwerl23 Skwerl (@Skwerl23) reported

    @googlenesthelp I don't know what you guys are doing to prepare for this new home app. But over the last 2 weeks, my cameras are struggling with infrared brightness levels, going solid white till reboot, or flickering. They also take ages to connect if at all. Please fix ur probs

  • dugary_90 chris smith (@dugary_90) reported

    @googlenesthelp Hi i am having trouble connecting my nest thermostat to my wifi

  • CJSully Chris S. (@CJSully) reported

    @googlenesthelp the Nest App 5.69.1 version is not allowing auto-rotate of the video display on my iPhone 13 mini. Wondering if this is a glitch or did you remove that ability. Much better to view the nest cam video in the landscape view. Version 5.69 on another phone still does

  • PJMitchel Paul Mitchel (@PJMitchel) reported

    @googlenesthelp hello, my heat link has no lights and can't connect to my nest thermostat. I followed the error code link H71 and this said that boxt would repair and a google reference would be auto generated, this didn't happen. Can you send me a reference please

  • Damon_BPHR Damon Blakemore (@Damon_BPHR) reported

    @rhys_gosling @googlenest I’d say it’s a control fault and not breaking the link. No way if wired correctly your getting 230v back feeding down a 2 port, through a cylinder Stat and back to the control.

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