Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • sadflump Sarah S (@sadflump) reported

    Don’t ever buy a Nest product. Customer service is the worst. @googlenesthelp

  • therealmania Mani Amini (@therealmania) reported

    @googlenesthelp my thermostat in the app is showing as offline. It is not offline. I have confirmed at the thermostat. Help!?

  • Skwerl23 Skwerl (@Skwerl23) reported

    @googlenesthelp the indoor wired cams just went offline in the home app. But they are still recording to nest aware. Halp!

  • JU51LNS JU51LNS (@JU51LNS) reported

    @googlenesthelp made no difference rebooting, reinstalling app. No family members using. With these issues, lack of filtering within zones I will be ditching and selling the Nest cameras as it no longer provides reliable uncluttered warnings. Was good when I first got it, but gone down hill

  • JU51LNS JU51LNS (@JU51LNS) reported

    @googlenesthelp Just in the process of deleting zones to avoid superfluous events in activity zones, but realise that will just be as bad as I will get motion activities from areas I dont want, eg adjacent road - how utterly ridiculous. Can you explain why you cant filter activities in zones?

  • edalib manito (@edalib) reported

    @shiinaliko No. I am in southamerica, and @googlenest does not help to solve.

  • dieselshroom Joshua Cannon (@dieselshroom) reported

    @googlenesthelp @Skwerl23 My guard and Yale lock are offline for probably about an hour so far.

  • DenisexLoves Denise Peña (@DenisexLoves) reported

    @googlenesthelp hi my nest is not connecting to wifi and I have run through all the troubleshooting for it. Can you help?

  • iamvikrsh Vikram (@iamvikrsh) reported

    @googlenesthelp Problem started on Halloween day and continued till late evening. Notifications were coming an hour late. Restarted/reconnected router & doorbell.

  • JfreemindGaming jfreemind Gaming (@JfreemindGaming) reported

    @googlenesthelp @Jakenovak Can't control my best via Home App. Been down about an hour.

  • MoonyWink 8 mental illnesses 👻 under a bedsheet (@MoonyWink) reported

    @googlenesthelp @JosiGioCalles Getting the same issue here in the UK

  • RhysAtty Rhys (@RhysAtty) reported

    @googlenesthelp need help asap, sent DM

  • AmonosRiendo666 Un bot más. (@AmonosRiendo666) reported

    @googlenesthelp Chromecast and google nest works without problem. It is only my xiaomi home that does not work. I can not say that it synchronizes but I have it added because home does not let me add.

  • bekhet_n N Bekhet (@bekhet_n) reported

    @googlenesthelp hello... My nest thermostat 3 has w5 network error and I tried all the possible ways and googled it but seems this issue is non fixable ... Please help

  • idkartemis Arti Eero (@idkartemis) reported

    @therealmania @googlenesthelp Yeah! My thermostat itself is connected to Wi-Fi and is working in general, just the server seems to think it’s offline so I can’t control it with the home app or google assistant 🤷🏽

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