Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa Y
(@LGY1285) reported
My google nest camera went offline, tried to reset it - not working - and @googlenest was NO help!
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Skwerl
(@Skwerl23) reported
If you own a Samsung Android, don't buy @madebygoogle @googlenest cameras. The 2 way talk is broken. They are using the wrong microphone on Samsung and refuse to fix it.
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Malteaser
(@Malteaser379) reported
@googlenesthelp So you accept there is a problem with Home/Away assist not working on nest thermostats? This could result in heating being on constantly even though there is no one in the house.
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DP
(@DPTheCodeApe) reported
@HiFiMan5 @googlenesthelp Same issue, Sony KD55A8BU, was fine last night.
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Damian Edwards 🇦🇺🇬🇧🇺🇲
(@DamianEdwards) reported
@googlenesthelp The slowness seems to affect all platforms, inc. phones, Nest Hubs, even viewing in the browser. The mobile notifications aren't as bad as they were the other day, but generally I've noticed the system as a whole getting slower this past year.
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Toby Harriman
(@tobyharriman) reported
@googlenesthelp Also having to use two apps now sucks. I liked using the nest branded app. But the new cameras seem to not work on nest app. And the google home app isn’t as great in my opinion. It’s just a terrible experience and makes me want to dump it all for another brand :/
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Steven Corujo
(@StevenCorujo) reported
@googlenesthelp Good Morning! I have a google Nest thermostat E that I’ve had for quite some time now and the wifi just stopped working on it. I’ve followed all the trouble shooting advices on your support thread online. Reset my router & modem. Even FR my nest and still nothing.
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Colinator
(@colinza) reported
@TheHookUp1 @googlenest A good league or a bad league? What league is Unifi?
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SOLO👑😊
(@Heissolex) reported
@LUconQUESO @googlenesthelp Hey I can help fix that if you don't mind
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Donal
(@donal_mcg) reported
@googlenesthelp Hi, can someone assist with a Nest doorbell (wired) that suddenly went offline and won’t reconnect? There is a flashing green light at the top. Have tried to factory reset and removed from app, but get a NC023 error when re-adding. Any advice how to recover this?
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Blair Furl0ng
(@BlairFurl0ng) reported
@googlenest Now almost 2 years later, still having this problem. Is there a fix ETA?
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H
(@Haych_AFC) reported
@googlenesthelp I am unable to connect to wifi as I have a w5 error code on my Nest Learning Thermostat 3rd gen. I did all the troubleshooting and the issue is still there. Please advise.
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Sober in The City
(@ShivT1971) reported
For the love of god is there ANYONE @googlenest who knows how to fix a thermostat??? Been on chat for over 4 hours this week. Now just being ignored in current chat. This is pure hell #Google #googleisshit
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Malteaser
(@Malteaser379) reported
@googlenesthelp I have already reported this issue as have a lot of other users. We are all waiting for an update and a fix. My enquiry is currently with the senior engineer team with a 48hour response, it’s been 4 days and nothing.
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Skwerl
(@Skwerl23) reported
If you own a Samsung Android, don't buy @madebygoogle @googlenest cameras. The 2 way talk is broken. They are using the wrong microphone on Samsung in the home app, and refuse to fix it.