Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Tony
(@safoian) reported
I hate that @googlenest subscriptions and services don't work with @GoogleWorkspace accounts. Many people use workspace for their family accounts. And for whatever reason we can't integrate into all of the consumer / residential products and services easily. Help!
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Brian De Jesus
(@DeJ3sus17) reported
@googlenest something you guys changed on an update for the thermostats is throwing an N72 error. I remember this being a problem back in 2018 when I bought them. Fix your software. It is not a wiring problem. #google #nest #fixyourmistake
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Salvador_Dalis_Atmospheric_Skull
(@maxdunn1978) reported
@googlenesthelp We have a nest thermostat. No recent changes to the network. -- Powercycled both. Wifi from router back up. Doorbell only showing a steady green light with no ring. (Has been showing steady green light no ring since it went offline two weeks ago)
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Joshua Gillis
(@photobug91) reported
@googlenesthelp Yeah the tech pinned the issue on the thermostat, we checked everything else and that's the only thing that could have caused it. We got told by the tech the thermostats can be finicky, on if they kick on or not. So maybe that's something to address in updates?
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Clarence Richardson
(@cwriches) reported
@googlenesthelp my nest guard suddenly keeps going offline the last 2 days. I keep resetting it (press/hold #5) and it resolves it for some hours before dropping offline again.
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Christopher Morace
(@thinkoutloud) reported
@adamnash @googlenest I have felt your pain. Home was not created with what the customer wanted in mind, but as a leap toward some PM’a vision. The awkward middle ground is terrible:
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Andy Hall
(@andyhall49) reported
@googlenesthelp Hi, having to re link up my nest wifi router and point. Home app finds the router, I scan QR code but then get message 'modem isn't giving wifi point an internet connection'. My broadband provider says this is problem with my nest router not them. Is it? thanks.
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Michele♕
(@micheley335) reported
@googlenesthelp how long until you fix the issue with google nest setup? Tons of people experiencing the same issue. Helloooo
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Joshua Gillis
(@photobug91) reported
@googlenesthelp We've got a tech coming, but we have a Learning nest. I've done the turning heat mode on and off, I've reset the schedule, I've adjusted the temp up and down. My landlord earlier did a reset as well, so we've done everything that was suggested online aside from messing with wires
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Connor 🏳️🌈🏳️⚧️
(@pinotconoir) reported
@KxDoesUx @unicornkx @googlenest So we’ve got the same and it really depends on the amount of activity that triggers it, ours has lasted a month without charging, but we probably get like 15-20 events a day if that. Unfortunately a quoted battery life doesn’t work with this because it’s all down to triggers 😣
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Connor 🏳️🌈🏳️⚧️
(@pinotconoir) reported
@unicornkx @KxDoesUx @googlenest Yeah that’s really bad, I know it’s cold weather recently but they’ve really messed up on the batteries on this one, I think they designed them for California weather!
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Brad Legge
(@bradlegge) reported
2 days on @googlenesthelp all the while without heating. All 3 customer service peeps confirm @googlenest heat link is the issue. No one can approve new heat link device to be sent out. Have to wait 2 working days to speak to safety department! For a £180 device!
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Karl Tiedt
(@ktiedt) reported
Dear @Google / @googlenest if you put software engineers on support lines... perhaps you should train them on the role... being told "we cannot escalate this because you do not have a problem" when, in fact, the whole reason you are calling IS a problem is f'ing infurating. #fail
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Thibo
(@Thibo57496848) reported
@googlenest Is there a reason why all our Nest Hub 2's can't open Google podcast by touching the screen? If I tab the podcast icon, something like "oké... Woups there was a problem" or it opens Spotify is it's reaction for some reason. Only asking the specific episode works...
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Dayna Goad
(@NoComingBack) reported
@Google @googlenest has literally the worst customer service ever. So done buying their products.
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