Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
| Birmingham, AL | 1 |
| Rotterdam, zh | 1 |
| Taylor, MI | 1 |
| City of Hazel Park, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Moran
(@PaulMoran1965) reported
@googlenesthelp I have the Nest Learning Thermostat 3rd Gen 2 Wire version, I noticed the lack of Wi-Fi yesterday morning but I had noticed recently that my boiler had been firing up randomly for about 3 minutes at a time, idk if that has anything to do with the problem or not.
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Beickon
(@Beickon) reported
@madebygoogle my #nest #nestThermostat is not working AGAIN … CONTACTED @Google @googlenest help center and their solutions was … buy another … WHY WOULD I BUY ANOTHER MALFUNCTIONED DEVICE?!?! worst help EVER!! #dontbuygoogle
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OJMHAC
(@OJMHAC) reported
@googlenest our doorbell will not ring in our house. We have done troubleshooting and nothing works. Any idea how to fix this?
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Dave
(@DaveInNorCal) reported
@googlenesthelp It's an email thing now. Thanks. But if I don't get my refund then I'll need your help. I don't get why it's taking so freaking long. This is dumb
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Iverson Roy
(@byuvirginity) reported
@googlenesthelp Yes I know. And I am telling you to let your product team know because it creates a really bad customer experience
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Don Curtis Jr.
(@don_lap15) reported
@googlenesthelp It is a wired doorbell. The issue started happening months ago. And we do have a nest aware subscription. We also had to create two homes due to an issue with the doorbell not being able to add on to the existing home.
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JP
(@jpftw) reported
@googlenesthelp Thanks for reaching out! I have someone who makes money to fix these things coming by in a bit. Who would have thought that a degree in music didn't equip you for some light electrical engineering?
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Shane Elliott
(@shane_elliott) reported
If you decide to purchase @googlenest devices. Keep in mind that the customer service/support is horrific. So, if all goes well, you're happy. When you have the slightest problem you're going to be appalled at that day you spend with an AI bot or a human who behaves like one :)
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Deryk Piper
(@derykp) reported
@googlenesthelp 2/ its fullscreen feed no problem.
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Brett
(@talonbrett25) reported
@googlenesthelp i have had my nest from fall of 2018. About 3 weeks ago I lost connectivity to the wifi. I used a bunch of troubleshooting documents and I still can't connect. I haven't changed my network either please help
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addiepi
(@addiepi) reported
i have been on the phone with @googlenest tech support for over an hour. my temperature sensor went offline a few days ago, for no apparent reason, and won’t connect to my thermostat. i followed all the trouble shooting steps & tested the battery before calling.
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Simon Gibbins
(@SimonGibbins3) reported
Anyone else having trouble with Google Nest. My other half cannot migrate her nest account to a Google account as the verification email don’t come through on Gmail! #googlenest #unconnectedhkme
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Sue Avis
(@susanjavis) reported
@googlenesthelp I need to update my debit card to renew my nestcam subscription it won’t let me….help please 🙏🙏
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Don Curtis Jr.
(@don_lap15) reported
@googlenesthelp Only my wife and I have access and no trouble with the network. I actually removed the doorbell and added it back today but nothing changed. It’s like it doesn’t recognize the nest aware subscription
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Rafael Aguilar
(@rafprtg) reported
@googlenesthelp my Nest thermostat learning have disconnected from internet and isn't recognizing any wifi signal anymore. I have tried reboot my wifi, my internet and reset the nest thermostat with no success. Can you help me please?