Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
-
Nikola Lovig
(@NikolaLovig) reported
@madebygoogle So, my @googlenest assistant/speaker that's 25 ft away overrides the one 3 feet from me and your first thought is "wow he needs to change his settings". That's what's wrong with @google; you break **** or make it crappy, then blame the customer. This is like the Twilight Zone
-
Zafar Iqbal
(@zafiqbal) reported
@googlenesthelp i am looking for contacting the EMEA Regional Team? can anyone help me please with contact details??
-
Luis
(@luismart1984) reported
@lordrobbiel @googlenesthelp Hey @googlenesthelp I'm having the same issue. Help?!
-
Matt
(@MattDaniel3) reported
@googlenesthelp my nest thermostat continues to show the W2 error message. I have tried to restart the device and my WiFi it’s still not working. I have called in to customer service and received the run around no one seemed interested in helping me. Not great customer service
-
jeff
(@hefafarms) reported
@googlenesthelp @googlenesthelp Any chance nest would consider repairing my thermostat to avoid adding to the landfill? If everything else works, why not fix the wifi chip and reduce your carbon foot print? The product has a trending wifi hardware problem, type it in any search engine. @nytimes.
-
Is It Over Yet?
(@TaylorGundy) reported
@googlenesthelp Done. The problem is what I've stated though. You guys have these set to activate 2º above their set temperature. That's too long, & it makes the system run longer than it should to get back down to set temp. But THEN it just keeps going past the set temp, too, & for way too long
-
James
(@JDKspot) reported
@googlenest im sorry your support is so awful. Love your nest WiFi but customer support is awful. My house is drowning in google nest speakers. Any word on when the team plans on fixing the pop and crack issue with the nest mini (2nd gen) via firmware been going on with 2 spkrs
-
TheBigKow
(@TheBigKow) reported
@official_adamj @googlenesthelp I’m having the same problem, was this ever solved? I have aware plus, I should have continuous recording.
-
Katie
(@kuyborg) reported
@googlenest thermostats are GARBAGE.
-
Phil
(@KiLL_PHiL_VoL_1) reported
@googlenesthelp my nest thermostat has lost wifi connection and even after restarting its unable to find the network despite all other devices have 5 bars/full strength connection. Reading online seems to be a known issue with certain batches? Thanks
-
Pan
(@Panatl) reported
Avoid buying @Google @googlenest products ... total trash ...wasted $$$ on nest camera ...
-
MyDogeSpaceX
(@mydogespacex) reported
Hey @googlenest , Help me find this girl.
-
Corey
(@raveofthrones) reported
@googlenesthelp It just started about 30 mins ago. Haven't unplugged it yet. It comes up and goes down again on my hub. But never comes up on the nest app
-
Kurt Uhlir
(@KurtUhlir) reported
@googlenesthelp my mother-n-law’s nest lost WiFi, doesn’t see Amy networks. I’ve tried everything including resetting three times. Have tried on 2 routers. Seems like hardware issue. Help?
-
MyDogeSpaceX
(@mydogespacex) reported
Hey @googlenest, Help me find this girl