Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • greggpress Gregg Press (@greggpress) reported from West Palm Beach, Florida

    @googlenest wow had your support gone down the toilet! Spent thousands and I can’t get someone who speaks English well and maybe has a modicum of understanding the product? Too big for your britches?

  • ilana_habib Ilana Habib (@ilana_habib) reported

    @googlenesthelp trying to set up an account for my mom and getting the spinning wheel of death after entering her address. Any thoughts on how to fix?

  • dknotnot7 Dinesh Kumar (@dknotnot7) reported

    @googlenest have been trying to get a replacement device for a faulty nest thermostat since Nov 2020, but no help. Horrible support!! Case: 2-0622000031336

  • DrDavidGHunter David G. Hunter MD (@DrDavidGHunter) reported

    @googlenest @DrConstanceWest Hello I contacted you as well in a separate tweet for the same problem.

  • BartRoozendaal Bart Roozendaal (@BartRoozendaal) reported

    @googlenesthelp I am now on my second thermostat E device. As the previous one, I cannot get past a TD023 error when trying to add the device using my phone or iPad. Any tips? I've tried all that is listed in the support pages. Also tried a hotspot via a phone. #desperate

  • noyie 𝕟𝕠𝕪𝕚𝕖 (@noyie) reported

    @RamyShalaby @googlenesthelp same thing happened with mine, google sent a replacement -- it was working fine for 2 weeks-- all of sudden has stopped working again. Google nest's help is really annoying and will expect you to troubleshoot for 30+mins before they will agree to send out another one.

  • tone_e_manzo Tony Manzo (@tone_e_manzo) reported

    @googlenest It had up until two months ago, I keep trying things. I have done a factory reset, I tried to add internet manually. I have reset router. Bought a wife ext to try to help. It doesn’t find any network.

  • world_remi Remi's World (@world_remi) reported

    Urgent help needed from #GoogleNest team. Please share contact email id to address the issue.

  • CPW6390 Chase (@CPW6390) reported from Washington, Missouri

    @googlenest It’s acting weird I don’t really know it’s like over time it got worst

  • dawn143_dawn Dawn (@dawn143_dawn) reported

    @googlenest @bellahollyoak Can we all hear what you have to say #googlenest ? I understand you’ve insisted on a pre-authorise prior to shipping replacement. Then YOU decide if it’s in warranty. A BAD idea! Once you have the faulty item you can say what you want.. I see‘bye bye money’ -2deg no heat 2 weeks!

  • KrisSiegel Kris Siegel (@KrisSiegel) reported

    @starbreiz @googlenest Right? It’s pretty random for me. Sometimes it’ll work fine for 2 months and then it has me re-login. Then sometimes it’ll do it twice within a week. I don’t understand.

  • starbreiz starbreiz (@starbreiz) reported

    @googlenest It started 2-3 weeks ago asking me often to re-login. I'll try reinstalling the app, iPhone is the only place I use it from :)

  • dknotnot7 Dinesh Kumar (@dknotnot7) reported

    @googlenesthelp have been trying to get a replacement device for a faulty nest thermostat since Nov 2020, but no help. Horrible support!! 2-0622000031336

  • As04973464 A s (@As04973464) reported

    @googlenest nest hello app has just started crashing every single time I try and view a video/event. I’ve just found TENS of tweets same thing going back to 2016. How is this still a problem?? Will return and unsubscribe from nest aware plus if can’t fix.

  • AKtech2021 AK (@AKtech2021) reported

    @googlenest You failed to fix the 5ghz issue , every user who bought the chromcast got this issue

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