Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
San Jose, CA 2
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Calgary, AB 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1
City of Hazel Park, MI 1
Macomb, MI 1
Houston, TX 1
Chicago, IL 1
Elk Grove Village, IL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • jayugra Jay Ugra (@jayugra) reported

    @googlenesthelp Wifi enabled using a personal gmail account. Just tried rebooting everything and the error is persisting 😢

  • MightyCrotch Handy Andy (@MightyCrotch) reported

    I have to remember to replace my garbage Google Nest Thermostat. @googlenesthelp I have NEVER in my entire life set my temp above 25C. For some reason my Nest thinks the temp should be 26.5C (!) and I don't figure it out until I wonder why I'm sweating while seated. "Smart" 🙄

  • Vilens Matt (@Vilens) reported

    @googlenesthelp No looks to have righted itself. Some sort of syncing issue between thermostat, my phone, and nest backend.

  • rob_blue Rob (@rob_blue) reported from Lafayette, Indiana

    @googlenesthelp I appreciate it but the app is garbage. I’ll never use that app anymore. I gave you guys several years and just tired of it all. It’s got the whole janky Android feeling, ya know? Like no concern to UI design.

  • JJCarlsonEsq Collectively "JJ Carlson" (@JJCarlsonEsq) reported

    @googlenesthelp That is all. I haven't tried anything except turning off AWAY now that the history has revealed this to be the issue. That has worked but now I can't save money with that feature. Which I actually do use when I am not in the stock trading mode!

  • koni_zhang koni (@koni_zhang) reported

    @googlenesthelp my Nest Thermostat device cannot connect to internet and constantly restart the device lights is red and keep blinking. how can I fix it please let me know thanks

  • MatthewJoshuaT1 Matthew Taylor (@MatthewJoshuaT1) reported

    @googlenesthelp @Chr1s_Parker I have the same issue

  • benwalkernz ɃΞꞤ ῷдĿҚҼЯ (@benwalkernz) reported

    @googlenest @jmwein Wow, 18 months on and this is still an issue. I've only just struck the problem after buying another Nest Home device then trying to control my heat pumps. I'm told that I need to migrate my Nest account but cannot as I use GSuite. I use GSuite for the whole family.

  • ArthursJ01 Art (@ArthursJ01) reported

    @googlenesthelp Hi, 3rd Generation, reset the network powered it down , reset all settings all other appliances are able to connect to WiFi

  • wantyrchokehold Laura (@wantyrchokehold) reported

    @googlenesthelp I'm trying everything I can think of to get it to connect, but no luck so far. I get "could not communicate with your chromecast" error everytime. I have reset it, my modem, removed it from my google home app, changed networks, nothing is working

  • lisajjenkins42 LisaJ (@lisajjenkins42) reported

    @googlenesthelp I've lost power to 1 of my 4 nest thermostats. I've checked the relevant heatlink which is getting 240v power but not sending 12v to the thermostat. I've tried power cycling the unit which hasn't worked. I've no manual control over the heatlink. It's dead. Help

  • S_Belin Sasquatch (@S_Belin) reported

    @googlenesthelp I cannot login to the Nest app or Nest online. My account is migrated. There is no Nest device (Smokes, TStats, Lock, Bell) appearing in the Home app. All Google security is granted to Nest. This started on November 24. As well, Nest Aware which I pay extra for is not accessible.

  • MorrisWolves Luke Morris (@MorrisWolves) reported

    Quite possibly the worst user experience decision I’ve seen in a long time forcing happy #Nest app customers to use the awful, dreadful #Googlehome app for new camera purchases - it’s not ready for prime time darlings!! Brain fart decision @googlenesthelp way to annoy customers!

  • laurfx21 Laura Fletcher (@laurfx21) reported

    @PridzM @googlenest Hi did you ever sort this?? I'm having the same issue..

  • generationgav Gavin Melling (@generationgav) reported

    @googlenesthelp I've had a Nest Hello for about 18 months now. In the UK and not in direct sun (wrong side of the house) but I've got the issue of the protective top plastic peeling away. How do I get it fixed/replaced?

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