Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| London, England | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Rahim Jina 🇺🇦
(@rahimjina) reported
@Scott_Helme @googlenest YES! Happened me 6 months ago. H72 was my error, but could be related. Basically my heat link died. Is the light on on your HL? Mine was off, I called nest support and they were really good - known hardware issue
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Ruchi Behl
(@BehlRuchi) reported
@googlenesthelp @googlenest The reply was fairly insufficient. Help center articles and requests to troubleshoot when not at home.
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Da Bears 1985
(@dabearsfan1985_) reported
@googlenesthelp my nest cam outdoor with floodlight lost connection to the internet and I need help getting it back online. I can’t find any QR codes or digits that are supposed to be there according to your website. I’ve tried everything, please help
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John Ee
(@heyJohnEe) reported
Locked out of my Adsense and all Google products just bc I changed phone numbers and can’t auth via 2fa. Backup codes and recovery emails were never set up back in the days when it wasn’t required. Dunno what to do at this point 😢 😭 @gmail @googlenesthelp @AdSense pls help
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(((Witz)))
(@aj_witz) reported
@googlenesthelp I need assistance with my Nest Doorbell. Help site said if I used the call option I’d be speaking to someone in 1 minute. I’ve been on hold for quite some time. What’s the deal? It won’t even let me try the live chat now so I’m stuck on hold…
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Paul Lomax
(@PaulLomax) reported
@Scott_Helme @googlenest Ah. I had a secondary issue which turned out to be a software bug they just couldn’t be bothered fixing to do with hot water schedules. I think my fix for the heatlink was moving a wifi mesh node (google nest too ironically) further away from the thermostat.
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Mitch🫡
(@MitchTheBailey) reported
Switched from Arlo to @googlenest and nest does not capture video or let me see live video 80% of the time wtf
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Scott Young
(@Sc0ttY0ung) reported
@madebygoogle @googlenesthelp Hey guys over the last several months my 3rd Gen Nest randomly disconnects from the heatlink. Nothing has changed except these disconnects. Have re-paired, reset etc. Have heard there may be a known issue?
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Philip Haywood
(@philntheblank_) reported
@googlenesthelp No error message. Simply can’t click on my Google account. It shows up but when clicked nothing happens
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Ruchi Behl
(@BehlRuchi) reported
@googlenesthelp terrible experience when we needed nest the most during my second delivery. Nest didn't let us add our backup care to it and now just stopped working.
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Patrick Campbell
(@0ne_ca11ed_pat) reported
@Scott_Helme @googlenest Had some recent issues myself. On the back side there is a micro usb. I plugged it in for a good 8 hours and been 💯 again. Not saying it will fix anything but worth a shot?
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Yekki
(@Yekki_1) reported
@Scott_Helme @googlenest I had problems similar to this and there was a thing on their help page about it being a known issue. I got a free replacement within 1/2 days and it's worked perfectly since then!
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Rohit Divate
(@rohitdv8) reported
@Apple HomePod mini is terrible. The handoff feature fails 50% of the time and Siri can never recognize me. Any question I ask, it tells me to find the info on my phone. Will be returning all 3 I bought and just upgrade by gen 1 @googlenest mini to the latest one
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tom pereira
(@tompereira88) reported
@madebygoogle @googlenest yea I have done that but doesn’t help, I’ve deleted my home from Google home app now and started a new home but my nest doorbell subscription isn’t working with my new home in the app
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katie kidd
(@kjkidd11) reported
@googlenesthelp I am having trouble connecting my nest doorbell to my WiFi. We have tried all the troubleshooting tips and I can not get it to connect. It’s a brand new doorbell.