Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • glenroy007 GT CM (@glenroy007) reported

    @madebygoogle @Google @googlenest I’m really getting the run around but the support team here and I’m about to get charge for a second device that doesn’t even work please help urgently I have 2 open cases & nothings happening faulty nest hello.4-6393000031331 and 5-3902000031941

  • lgaona76 Leo (@lgaona76) reported

    I am sick and tired of @ring not connecting or taking forever to go live, would rather use a @googlenest or go straight to @vivintsecurity...this is ridiculous for the amount of money paid! Don’t ask for DM if you can’t fix the issue!

  • mkschange MKS Change (@mkschange) reported

    @googlenesthelp @dish the #ontech support for the #nestthermostat power connector is terrible. So disappointed.

  • bigjlindsey John Lindsey (@bigjlindsey) reported

    I just spent over an hour trying to fix a two-step verification issue with my @Google and @googlenest account to no avail. It was working perfectly yesterday, but now... I'm still not signed in!!! Big Tech are the owners of our lives now! Just like, MA-BELL they have to go!!

  • illmindofTodd illmindoftodd (@illmindofTodd) reported

    @41NAS @googlenesthelp Did google help fix the issue? I'm having the same issue

  • DamnScenes Sam (@DamnScenes) reported

    Hey @googlenesthelp, the Heat Link to my thermostat has died. No lights, tried resetting, no problem with power. Looks like it’s a common thing. How do I get a replacement?

  • JBeatty616 jonathan beatty (@JBeatty616) reported

    @googlenesthelp having issues with my nest not connecting to the wifi. Have reset the router, reset the nest several times and nothing. Any help troubleshooting this would be greatly appreciated.

  • LeeHunter Lee Hunter (@LeeHunter) reported

    @googlenest And then some of the settings like changing Cel to F can only be done from the buggy Home app which doesn't actually transmit the change to the device. Probably have to send the damn thing back and look for a 1st gen on eBay. You blew it @googlenest /end

  • kkcherukuri9 Krishna Kiran Ch (@kkcherukuri9) reported

    @googlenesthelp facing issue with my nest connecting to wifi. It lost the connection and doesn't connect to my wifi anymore.

  • GatorEdJe Eddie Jesse (@GatorEdJe) reported

    @googlenesthelp Hi I’ve had a google nest learning thermostat for a year and it just recently stopped being able to find WiFi. I have tons through all the steps online to resolve this a none of my other devices have the issue. Please advise on steps to take. Thanks in advance.

  • DMDrummond Dan Drummond (@DMDrummond) reported

    For a Google owned company, the @googlenest Android app is terrible. When I tap a notification, don't show me a screen asking me to invite my family, or if you have to, please take me to the content after I decline.

  • kirsten811 Kirsten Penny (@kirsten811) reported

    @googlenesthelp moved house, purchased a new Nest 3rd gen thermostat, cannot log in with my account details or Google details and email request to rest password is not working. Completely stuck, cannot get the app working at all, let alone link to the thermostat

  • max14characters ¯\_(ツ)_/¯ (@max14characters) reported

    You know what? @googlenest needs to shut ******** up!! Just do what I told you. I don’t need a ******* narrating of you doing it.

  • kathmcd22 Kath McDermott (@kathmcd22) reported

    @googlenesthelp How long is the usual wait from your ‘help centre’? Im 17 hours in with no hot water thanks to a faulty google heat link, and haven’t had a word from your help centre. Is there a human I can speak to? Please.

  • Rubytaylor7 Ruby Taylor (@Rubytaylor7) reported

    @googlenesthelp My thermostat has error H71 and my hub has no lights at all. Less than a year old! Help!?

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