Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Abcmsaj Alex Dixon (@Abcmsaj) reported

    @googlenesthelp hi, think my heat link has packed in after a power cut yesterday. Checked all fuses, rebooted everything, tried pressing and holding buttons on the heat link... No error code in app. How can I get help? Thanks

  • RobbieBizzle Robbie Byron (@RobbieBizzle) reported

    @googlenesthelp …second and then pause. This continues until I kill the camera stream, at which point it all works again. Check your forums, it’s a known issue which has apparently been acknowledged but still not fixed.

  • skwisage Leo (@skwisage) reported

    @googlenesthelp Hi my Google nest no long can find any WiFi networks … please help.

  • darthsi Simon Taylor (@darthsi) reported

    @googlenesthelp so 5 months + waiting and your “customer care” team still hasn’t replaced my defective outdoor camera, and now the nest Thermostat is acting up - What you gonna do to help?

  • jajajojo415 Jo (@jajajojo415) reported

    @YoMeanTweets @googlenest Is this the same as Google Home? We got a hand me down Google Home but don't use it much.

  • CGostomski Christine Gostomski (@CGostomski) reported

    @googlenesthelp In the US. Says your thermostat is having trouble connecting to wifi right now

  • TheSimArchitect 🥰 Sim 🎃 Architect 🏡 (@TheSimArchitect) reported

    @googlenesthelp Thanks no matter what. I hope you can fix those little things. I am also trying to find a camera that sends a real time feed to your displays, since most have a 10 second delay and a 2 minute or less play time (can't let it run continuously). Even if paying for cloud.

  • YoMeanTweets There is NO PLAN ⚔️, #MeanTweets 🇺🇸 (@YoMeanTweets) reported

    @jajajojo415 @googlenest I don’t know. I had 2 nests. I got rid of the newer and more expensive one already. Down to 1. It will let my house get up to 78 to “conserve” energy. F that. I need the house at 7 at all times. Saunas don’t work for me.

  • bigred3xxx Guy Rousseau (@bigred3xxx) reported from Hoboken, New Jersey

    Just installed my new Nest E thermostat and it worked for 2 hrs and now it doesn’t see ANY Wi-Fi networks at all! I tried the troubleshooting steps and still nothing… HELP @googlenesthelp

  • cdawn814 cha-tang (@cdawn814) reported

    @googlenesthelp Have you ever come across this issue?

  • chlaa1 Luke Avsejs (@chlaa1) reported

    @googlenest @stevemcniven Same issue here. I'm able to use a dummy Google account to create a new home but not from my original Google account. Spent a long time with support but they don't have access to remove the corrupted data.

  • MikeShreves1 Mike Shreves (@MikeShreves1) reported

    @googlenesthelp hi, my nest thermostat will not connect to my network. I’ve restarted my network several times as well as the thermostat. I’ve gone through all the troubleshooting instructions several times. Can you help? Thanks!

  • mondeep Mondeep Bora (@mondeep) reported

    Hi, my google nest hub is just a year old and its display has turned pixelated with colored lines (burn -in). Reset didn't help. No physical damage. Please help. @googlenesthelp

  • CindyMHenry Cindy Henry (@CindyMHenry) reported

    @googlenesthelp I have been having a problem with my google nest for a few months now. It no longer finds WiFi. Now it won’t stay charged. Please help.

  • insanitystate Cory (@insanitystate) reported

    @googlenest can’t add my nest doorbell to the nest app. I don’t want to use the junk google home app! I have a camera and thermostat that I use with the nest app, want the doorbell there also. Help

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