Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Wesley Chapel, FL | 1 |
| Sandusky, OH | 1 |
| Tampa, FL | 1 |
| Escondido, CA | 1 |
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hesse | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Lisbon | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| London, England | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Shaelee 😦 (@woah_shaelee) reported@googlenest not so good, it’s not working at all and just repeating the same thing over and over, i can’t even re add it on my app
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Rod Dynamite (@Den_a1d) reported@googlenesthelp Hello! My Nest Thermostat hasn’t been able to locate a WiFi signal in over 30 days (w5 code). I’ve gone through all logical steps to fix this, is there something else I can do?
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John Bee Jr (@john_b_jr) reported@googlenest Tried all of the above same issue
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kxlx (@kxlx18) reported@googlenesthelp This seems to not have been resolved...am experiencing this same issue still. Went down about :30 ago...
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Dan Wright (@DanWri94) reported@googlenest Ah sorry guys - got a notification from SmartLife that they had network issues. Decided to replace them with a reputable brand! Thanks for taking the time out to help nonetheless!
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Peter Davidson (@Peterd098) reported@googlenest Issue only started in the past couple of days. Initially the thermostat was intermittently dropping out from the WiFi - all other devices were fine. I restarted the thermostat and powered the router off and on but the W5 error appeared on the thermostat.
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Pete Skomoroch (@peteskomoroch) reported@jpatanooga @googlenest Yes, we have wireless temp sensors and power consumption. The challenge is old houses don't have room specific hvac controls. I looked into some DIY options, but the chatter seemed to be smart vents might be bad for the furnace in the long run.
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gazbat (@gazbat) reportedNearly two months now for @googlenest to send me an email to replace a faulty smoke alarm.such a large company, such poor customer care!!!!
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Christian Na (@colonelpanders) reported@googlenest After several hours on the phone with support they said it doesn't have anything to do with our network settings and that its a known issue from their end. We asked how we can resolve it and were told we were SOL.
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Ron Itelman (@RonItelman) reported@googlenesthelp I have been told almost daily by Google Nest Support that my issue for a refund is escalated and being looked into by a specialist and someone will get back to me... for several months now... not the best experience. How does one get help?
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Ryan R. Rosario 🎄🎅🏼🎁🔔❄️ (@DataJunkie) reported@peteskomoroch @adamlaiacano @googlenest Was the issue that the Nest couldn't connect to your Wifi? Do you have Ubiquiti Unifi APs? I had endless problems but was able to resolve it. I only use Nest thermostat because I think it looks nice ;) and I can access remotely. I don't use any of the "smart" features.
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Mask-Wearin Marcus Detry (@MarcusDetry) reported@peteskomoroch @googlenest I'm shocked by how bad our nest thermostat is. If it wasn't free, I would've returned it.
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Griz, Podbusker (@Grizzlysgrowls) reported@googlenest If they've updated to the newer Chromecast version then we'll talk about why it's not working for me. If not, that explains why it's not working at all.
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Pete Skomoroch (@peteskomoroch) reported@DataJunkie @adamlaiacano @googlenest The cloud dashboard with access to the camera feed and the video recordings is broken in web browsers. Shows blue spinners where the camera feeds should be.
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Barkley Beaver (@beaverbarkley) reported@googlenest Yes. I have a C by GE smart plug that always disconnects from Google Home or vice versa at around 3am every morning. Is there anything I can do to fix this?
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