Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Stephan
(@Stevv) reported
@googlenesthelp Reinstalled both apps. Again at step 2.4 it shows a Nest login screen, but I am using a Google login for my Nest doorbell. When I try to login with my Google credentials it shows a notification that I am using the wrong mail/password.
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Joe Camareno
(@JoeCamareno) reported
from
Los Angeles, California
So just had the worst experience with @googlenest. The absolute WORST customer service. The first Nest killed my AC. $8K to repair. A new Nest installed last Sept and now this 3rd Gen piece of doodoo decides to not connect to wifi. I’ve done everything to have it work and...
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CharlotteJ🌻💫🌈
(@johnsysc) reported
@googlenest why is my Nest aware not working even though I’ve subscribed?
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Ryan Offord
(@underwaterryan) reported
@googlenesthelp Can't find anything mesh wise that is an issue. Distance is fine. Many other devices and zoom etc all day totally fine too. Have even given fixed IP to cameras and highest priority on network. Most likely a network issue but not confirmed yet.
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Nαɾƙσʋιαɳ💙
(@narkovian) reported
@googlenest @mattsmithysmith As we are now nearly a year on from this post and the 2nd Gen Nest Hub has the same problems - when will we see a fix?
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Sylvie
(@sricher007) reported
@googlenesthelp Hi there, thanks for the follow up. Everything seems to be working fine. I suspect we were having some internet issues at the time with our provider causing the nest to go offline intermittently.
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樱樱桃🍒
(@404009457L) reported
@googlenesthelp Tried everything except open nest doorbell, still not working. I lost the pin to open doorbell. How can I reset the doorbell without open it.
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Ryan Offord
(@underwaterryan) reported
@googlenesthelp Not convinced it's right just yet tbh. Total stability yesterday until the evening and then massive random outages for all cameras. Messages about insufficient upload speed (tested at 900mbps down and 100mbps up). Suddenly went fine again and been stable since. Nothing changed.
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James Davis
(@Dobby_1979_) reported
@googlenesthelp Hi. My doorbell and iq outdoor camera went offline. I turned my router on and off, the doorbell has come back online but the camera is staying offline. Some help please.
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Sylvie
(@sricher007) reported
@underwaterryan @googlenesthelp Mine has been going on and offline all afternoon. Any outage issues?
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Kyle
(@elgabito) reported
@googlenesthelp English. Yes uninstall didn’t help. Assistant: 1.9.2.0109 Home: 2.36.113
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Justice Kyei
(@papaskia) reported
@googlenesthelp I'm having an issue with my Nest Thermostat. It has suddenly disconnected from the WiFi and won't reconnect
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樱樱桃🍒
(@404009457L) reported
@googlenesthelp Green light is gone while offline. We'd installed this doorbell for only 2 months. And this issue started from 12 pm yesterday.
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Ryan
(@ryan_rbrown) reported
@googlenesthelp I need help. My nest randomly disconnected from Wifi and now it won’t recognize any available wifi
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Nαɾƙσʋιαɳ💙
(@narkovian) reported
@googlenest @mattsmithysmith Same problem here. Only works if I change the voice on Google Home to US English. I don't want to do this as 1. It loses voice recognition for the family, and 2. I have 6 devices and want the correct language settings.
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