Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Escondido, CA | 1 |
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| London, England | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Jon Vidreiro
(@jigggaman) reported
@googlenesthelp hey. I’m having wifi issues with our nest 3rd device. Can I get some help with that.
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Jodie Coulson
(@jodie_coulson9) reported
@googlenest can someone assist me with H72 error on my thermostat please im hearing that there is an ongoing issue with Google updates to nest and once updated the heat link box is dead! Please get in touch as most are saying this will need a replacement if so! We have no heating
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Caren García
(@carenvaleria) reported
@googlenesthelp My nest will not connect to my internet anymore - I've restarted the router, the nest and tried all the troubleshooting steps on your support page. It's been offline for 20 days.
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c0aster 🇺🇦
(@jwebbstevens) reported
Welp trying @googlenest and already miserable. Refuses to connect to my WiFi, error code P005 (4072). Product really is garbage if it can't simply connect. Tried everything, hard reset, deauth, 2Ghz validation etc.
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J Thompson
(@CalipariCat) reported
@googlenesthelp Support has been atrocious. Got a w5 error for a Nest thermostat we bought new this summer. They sent replacement, didn’t work. Sent another replacement, didn’t work. Said they would follow up in a day about what to do next, and now it’s been 3 days, no response
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Ash.
(@hey_ashiwel) reported
Google should be permanently banned from manufacturing hardware, because what is this user experience? Fix your **** @googlenest
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Rugburn3000.eth
(@WolframiteDAO) reported
@googlenest @thedavidyoo how do you fix this @googlenest? Tons of us having this infuriatingly vague error blocking our cameras from not being $200 paperweights.
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Ash.
(@hey_ashiwel) reported
@googlenesthelp Yes, thank you for checking. 1. Nest mini keeps saying it isn't set up, even after I've set it up twice. Even though the Home app detects it. 2. Nest Hub has really terrible UX. Nothing you can do at night, past a certain time, to leave the screensaver and show the home screen.
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Skyjockey
(@CorvettePilot1) reported
@googlenest @googlenesthelp Screw this **** ! Gen3 thermostat suddenly stopped seeing ANY networks after working fine for a couple years. Checking online I see this is a major flaw with all their wifi devices. So good luck 😡
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VelvetDior
(@velvetdior420) reported
@googlenest I have purchased 2 nests from google in the last 2 years, the first one just went black and now this one is saying the battery is not charged,despite being plugged in at all times, how do I claim through warranty. These are poor for the cost
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eTron
(@eTron) reported
@madebygoogle @googlenest 1. seriously tired of your half baked busted *** hw/sw. Your cameras constantly go offline, GHome app feels like it’s beta for years, Nest app is hardly working now, hub reboots in the middle of the night (stays bright), can’t setup cameras on any hub.
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Hey, look! It’s Kenn!
(@kmfpl) reported
@googlenest It’s 2 1/2 years later, and I still have this problem. Is a solution ever coming?
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Amal Blok
(@BlokAmal) reported
@googlenesthelp 6-1612000033380 this is the case ID the representative said a replacement needed to be ordered but I have yet to receive an email to order the replacement thermostat. The error code is W5.
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eTron
(@eTron) reported
@madebygoogle @googlenest 2. I switched my WiFi channel from 153 to 161 & all 7 of my hubs went into setup mode (not just the disconnected msg) and all 6 spotlight cams went offline. Switched back. No go. Had to setup hubs from scratch. Cameras are being replaced with Arlo Tues.
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VelvetDior
(@velvetdior420) reported
@googlenesthelp Hi it’s the nest 3rd gen, I need help with making a claim the thermostat is dead