Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • xoxoKaralee Karalee 🤍 (@xoxoKaralee) reported

    I used to recommend a @googlenest to anyone that would listen, but after deleting and reseting my schedule about 5 times now, and it keeps changing to to 79, yea google you can go **** yourself.

  • Rrrolf Rolf (@Rrrolf) reported

    @googlenesthelp It happened today. All devices are accessible via the Google Home App, but Nest Hub shows them offline. No changes in the network, already did a factory reset of the Hub, (un)linked the Hue account.. I see some similar issues in the Netherlands on Twitter rn

  • _ifnull Daniel Smith (@_ifnull) reported

    @googlenest @jmwein Glad to know I'm not the only one experiencing this issue.

  • jzlizzle Jeffrey Lensen (@jzlizzle) reported

    @googlenesthelp my Google Nest Hub is showing all devices as offline, Toon thermostat, IKEA lights and most annoyingly, my Nest cameras. I can control everything fine through the Home app. Tried a factory reset, but didn’t help. Reddit shows more people experiencing issues.

  • Kirk_A_Smith Kirk Smith (@Kirk_A_Smith) reported

    @googlenesthelp I can no longer connect my Nest Thermostat to my Wi-fi network. I followed your trouble shooting process but none of the processes have worked. One of the two I have work but the main house one doesn’t. What should I do next please? #help

  • brockojohnson Brock Johnson (@brockojohnson) reported

    @googlenesthelp I’ve been using a Nest Learning thermostat for several months now. Today the wifi completely gave up. Have tried rebooting/reset, all other WiFi devices in my house work fine. Can you please help me

  • scuevas99 salvador cuevas (@scuevas99) reported

    @googlenesthelp having issue with my Nest Thermostat not finding a wifi

  • Dukefrukem S. E. (@Dukefrukem) reported

    @googlenest and @Google store continue to point fingers at each other on who can help me with a Product Return. 10 different a agents. Three Phone calls. Two chat sessions. @googlenesthelp 855-836-3987 / 855‑469‑6378 No one seems to understand their own policies or process...

  • oliruetimann Oli (@oliruetimann) reported

    @jzlizzle @googlenesthelp same with my google nest 2, tried everything, but still the same problem after restart, reset, reconnect… 🙁

  • royhendrickx Roy Hendrickx (@royhendrickx) reported

    @googlenesthelp It is between routines from Google Home devices and Klikaanklikuit ICS-2000. But now I noticed, it is also between GH routines and SmartHome devices. I'm in The Netherlands. I tried to make a whole new routine, but the same issue occured.

  • gabolomeli Gabo Lomelí (@gabolomeli) reported

    @PanisFrank @googlenesthelp @royhendrickx I have the same problem, the routines is not working.

  • rb89NL ʇɹǝqoꓤ (@rb89NL) reported

    Hi @googlenesthelp the nest device (thermostat and hallo) are down…

  • Rrrolf Rolf (@Rrrolf) reported

    @googlenesthelp I cannot access my Hue lights anymore via the Google Nest Hub. All shows as offline. Did a factory reset, (un)linked the Hue account, but without any luck..

  • PyroGaming Pyro Gaming (@PyroGaming) reported

    @xoxoKaralee @googlenest We’ve seen on our neighborhood page where that’s happening to nest users because ercot is trying to reduce the grid load or some ****. Try disconnecting the internet to it? If it can’t communicate with Google they can’t push updates to it

  • PaulSkinner88 Paul (@PaulSkinner88) reported

    @googlenest @jmwein Oh good, some more pointless bullshit hoops to jump through just to get it working. I'm guessing there's no timeline to fix this ludicrous situation? Punishing your paying customers for paying you monthly AND buying your devices? How dare we!

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