Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • garratt_al Alan Garratt (@garratt_al) reported

    @googlenest Thanks for replying! It’s right next to the router and it’s been doing it since I got it back in September. It just says “help I can’t find the wifi”. I can’t reconnect it in settings, I have to reset and set it up from new

  • tfaires2 tfaires (@tfaires2) reported

    @googlenest I have tried to get my nest WiFi to stay connected with all the forum’s suggestions. I will be throwing this $300 system in the garbage today and buy something that both works and has some actual customer support

  • NathanVance1 Nathan Vance (@NathanVance1) reported from Trophy Club, Texas

    Really tired of my @googlenesthelp thermostat showing offline in my app when it shows that it’s connected to the network on the actual thermostat. Previously was an intermittent problem, but now has been doing this for 3 days straight

  • John85754737 John (@John85754737) reported

    @googlenest replacement nest thermostat worked fine for months .Today dropped wifi and will not find any networks. Same issue as old thermo. spent many hours over many days in June before you sent a replacement. I have restarted,reset,entered wifi name/pw. Help!

  • PrimeBot82 Jeff (@PrimeBot82) reported

    @googlenesthelp Need help my wife has not been able to log in on her nest app for 3 days she has an iphone 11 pro

  • byWilliamLeigh byWilliamLeigh (@byWilliamLeigh) reported

    Nest WiFi does NOT work. I’ve exhausted all options and resources to rectify the problem to no avail. @googlenesthelp can you please send me a replacement unit.

  • TauntannAnn Angie (@TauntannAnn) reported

    @googlenest I have tried that it says command error

  • andreasrolen Andreas Rolén (@andreasrolen) reported

    @googlenest When saying "resetting" what I mean is that the error screen shows up i.e. "your Chromecast faced an error" or whatever it says, then it reset. Yes that's how it is setup. No recent changes to the router no..

  • kleppejm Jeremy (@kleppejm) reported

    @googlenesthelp Nest thermostat E lost WiFi connection and will not reconnect - “No networks found yet”. Bought in May 2020, issue started shortly thereafter. Tried resetting WiFi (home and on nest) and reset the nest itself. No luck. Hope you can help!

  • xCael bob (@xCael) reported

    @googlenest done over and over along with everyone else that has the problem. its the app, it needs to be fixed. everyone knows that except you guys it seems

  • davehjoo David Joo (@davehjoo) reported

    @googlenest why is your app so bad?! It’s barely usable. @Google

  • Guy_fletcher_ Guy Fletcher (@Guy_fletcher_) reported

    @googlenesthelp I’m still waiting for emails to set up a replacement for a broken heat link. Has been nearly 36 hours now since I was told I’d get this email.

  • MelodyCatch Melody Catchpole (@MelodyCatch) reported

    @googlenest my learning thermostat has stopped working after just a couple of months. Flashing green light but blank screen. I’ve tried resetting it as suggested but nothing works. Help!

  • vshukl V Shukla (@vshukl) reported

    @googlenest So, are you going to fix it or not?

  • engeetham Gautham (@engeetham) reported

    @googlenest Seriously? You don't even consider that your loss of service and inability to produce video recording for the period when your service went down, isn't worthy of a discussion? It's not so much the $ that's important here. Your brush off, is taking your customer for granted!

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