Google Nest Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TWNPKS • Open For Commissions (@DeadlyDraws) reported 3 minutes ago

  @googlenest @googlenesthelp why are your nest devices suddenly garbage? Owned a nest mini for years and recently it has multiple times a day just lost connection to all other smart devices on the account. App shows them as “offline” but they are online and functional. Fix this

• 
  brn (@Von_der_Land) reported 7 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes actual **** more valuable.

• 
  Connor Skorupski (@ConnorSkorupski) reported 7 minutes ago

  @googlenesthelp My account has been hacked I need to get into my account please help

• 
  brn (@Von_der_Land) reported 10 minutes ago

  Going forward I will be using my account to cuss on @googlenest everytime it randomly goes offline. Here we go… **** YOU @googlenest

• 
  Kevin (@McNamara_Group) reported 10 minutes ago

  @googlenest @madebygoogle Subject: URGENT ESCALATION: $650 Nest Hardware Unusable / Account Locked After Church Vandalism To Google Nest Support / Escalation Team: I am writing to urgently escalate a situation that has rendered $650 worth of brand-new Google Nest cameras completely useless due to an automated account lockout loop. Recently, our local church was vandalized. I have been a loyal Google user for years and personally promised our pastor that Google’s ecosystem was reliable and spectacular. Based on my recommendation, we purchased four new Google Nest cameras to secure the building. Here is the exact timeline of what has happened: I set up a new dedicated Gmail account specifically to manage the church's new security system. I successfully set up all 4 new Nest cameras on that account using my mobile phone. Everything worked perfectly on my device. I then gave the email and password to our pastor so he could log in and monitor the system from his end. Instead of letting him log in, Google’s automated security randomly locked the account and sent an email demanding an explanation for why the account was created. I provided the full explanation, and the account was officially "restored" 2 days later. The Current Issue: Despite the account being restored, the system is STILL blocking any login attempts from the pastor's devices or any computer. It continuously throws an "unrecognized device" error, even with the correct password and recovery information on file. Because of this endless security loop, we cannot hand over the account to the church. Right now, these four cameras are essentially $650 dead sticks. We cannot monitor our recently vandalized church. I understand Google has automated security measures, but I need a human being to look at this account, lift the device lock, and allow us to actually use the hardware we purchased. I need this escalated to someone who can resolve this immediately.

• 
  Sam Modell (@samboni96) reported 11 minutes ago

  @googlenest Nest app isn’t working. Can’t login and I know my info is correct.

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  Ricky D (@Disisr) reported 18 minutes ago

  @Google @googlenest i have to say: you cust. ser. is very poor. I have been dealing with an issue since Monday and 2day is Friday and still not resolved. I have been on the phone everyday to be transferred from person to person or disconnected and still dont have a resolution.

• 
  Area Man (@lheal) reported 21 minutes ago

  @CdreMattDecker @googlenest Yeah, except we have fish that don't like to have the air temperature fall below 68. And I'm home, walking past the firking thermostat every few minutes to warm up my coffee. It's a great product technically, but their company zealotry is offensively, aggressively bad.

• 
  Kelly Smith (@4kellysmith) reported 23 minutes ago

  @googlenesthelp My landlords installed one and they/I don't have a user's manual. pls help.

• 
  Packetologist (@mikeroche) reported 23 minutes ago

  @googlenesthelp The First Alert SC5 alarms are an utter piece of **** compared to the original Google Nest Smoke/CO2 alarms.

• 
  andytami (@andytami) reported 24 minutes ago

  @googlenest when will you fix your terrible video playback system. I wish I never migrated from nest. No rewind from a live video? Seems archaic.

• 
  Leah Bass (@leahmbass) reported 31 minutes ago

  Hey @googlenest get your **** together. Why would you discontinue support on older generations of thermostats when they work perfectly fine. I bought mine brand new 11 years ago & it still works good as new. I’m not going to drop another couple hundred bucks just to use the app

• 
  Luise #muddyankles 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍⚧️🏳️‍🌈🇺🇦 (@luise_g) reported 32 minutes ago

  @googlenest stop sending me reminders to replace my nest smoke/ CO sensor, when there is no google nest replacement device in the UK… wholly pointless and VERY annoying, exceptionally poor customer service … I’m sure Google has loads of useless excuses though …

• 
  The nasty riff, but slower. 🇵🇸 🇱🇧 (@nastyriff) reported 33 minutes ago

  @JeffDean Bro, I just want my @googlenest speaker to stop saying "Sorry, I don't understand". You broke it. Fix it. Get Gemini on that. And play the damn song I ask for, not a remix radio station.

• 
  The Handlebar Gamer (@RSDCDN) reported 33 minutes ago

  Ok.... I am after homekit enabled smoke/carbon detectors. @googlenest protects are all at the end of their lives. They don't make them anymore. So, Trying to find what works/is available in canada (NA). There are "smart" ones from Kidde and a homebridge plugin. Any help?!