Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • JEREMYArmbriste Jeremy (@JEREMYArmbriste) reported

    @googlenesthelp I have a nest learning thermostat and for some reason, it has lost the ability to see wifi. I have 2 in my home, the second one is fine. I tried resetting the wifi, the device, and everything else I can think of. Please help me reconnect it.

  • spyplanes spyplanes (@spyplanes) reported

    @googlenesthelp I was able to get help from the retailer I bought it from. Thank you.

  • Badow723 Matthew Badowski (@Badow723) reported

    @googlenesthelp Looks like we still had the same problem intermittently throughout the night

  • benjaminsinger Mr N. Ormal (@benjaminsinger) reported

    @googlenesthelp Hi I’m not sure at this point. My two cameras dropped off last night at the same time, and are showing as offline despite being plugged in, on Wi-Fi and still on the same account. Meanwhile another duplicate home property has appeared in my nest app that has no devices attached？

  • JU51LNS JU51LNS (@JU51LNS) reported

    @twistedpixel8 @googlenest I agree, odd logic on zones/notifications, poor/slow image transfer. I think I need to look at a better system for security, as reliability needs to be 100%

  • 13RWGuy Luke L Rasmussen (@13RWGuy) reported

    @googlenest the stupidest thing ever. DO NOT BUY GOOGLE NEST. We are canceling our subscription. Go **** yourselves.

  • NBartelloni Nick Bartelloni (@NBartelloni) reported

    @googlenesthelp my nest thermometer will not connect to wifi and I’ve reset it 10 times. Very frustrating. Please help!

  • t_cardinalli Torrey (@t_cardinalli) reported

    @googlenest Please fix your doorbell app. I have the premium version yet no videos ever replay, only thumbnails. Always loading, good tool but you guys can do better when it comes to peoples safety.

  • JU51LNS JU51LNS (@JU51LNS) reported

    Hi @googlenest your cameras are security devices, but when the speed to your servers is so slow despite solid internet connections, it just buffers, it makes them pretty useless. As I am paying for this service, I find it unacceptable

  • BradBuchholz Brad Buchholz (@BradBuchholz) reported

    @Portland_Beer @ZiplyFiber Is it specifically the Ziply routers that are causing the issue, or is it the the fiber connection? I’ve been considering switching, and most of my computers are on Ethernet, or my own @googlenest mesh Wi-Fi.

  • NBartelloni Nick Bartelloni (@NBartelloni) reported

    @googlenesthelp It is a Nest learning Thermostat. Only error is “w5” and it cannot find a wifi. I have another nest and it works perfect.

  • amiraplayzrh amira :) (@amiraplayzrh) reported

    @chris_no_last @googlenest Text @hytechcyber to fix your account immediately

  • AdamPllr ADAM PILLER (@AdamPllr) reported

    Trying to set up a new #googlenesthome has been the most frustrating experience…. Won’t connect to wifi + have done all trouble shooting. I guess I have a nice $100 paperweight now @Google @googlenest #googlenest probably returning it tomorrow.

  • LuisVihern Luis Vihern (@LuisVihern) reported

    @googlenest i need help

  • Micky5211 Micky52 (@Micky5211) reported

    @googlenest @madebygoogle Support for these products is terrible since google bought them

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