Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Dabayarea650 Hector (@Dabayarea650) reported

    @googlenesthelp How about fixing the motion blur issue that happens in night vision or low light for the outdoor IQ nest camera, it’s been 9 months and no fix

  • Benny39726570 Benny (@Benny39726570) reported

    @googlenesthelp my doorbell still showing offline in the nest app and the green status light is blinking like crazy. Any idea if you had fixed the issue at your end?

  • BaeckerX1 Brandon Baecker (@BaeckerX1) reported

    @googlenest Actually Google it wasn't my router. Once you fixed your end I was able to reconnect it. Spent about 2 hours troubleshooting the camera on my end due to an outage you didn't notify your customers about. Thanks.

  • D_Cas17 Dennis Casasnovas (@D_Cas17) reported

    @googlenesthelp Nest hello has been installed little less than 2 years I believe. Started peeling in April not it just looks absolutely horrible and it’s still not working.

  • AndrewNay Andrew Nay (@AndrewNay) reported

    @googlenest @BaeckerX1 I am having the same issue. It all started when I couldn't connect to the camera so I did a factory reset and now I got the same error.

  • mogarchy Michael Mogren (@mogarchy) reported

    @googlenest You can help by providing the option for a local stream/api to the cameras so that we are not left in the dark when your service fails, as it often does. Google used to stand for open, non-propriety platforms. How times have sadly changed...

  • JeeEnow Jee (@JeeEnow) reported

    @googlenesthelp I was wonder why my nest hello was showing offline!

  • designfanatic88 Andrew Xu (@designfanatic88) reported

    @googlenesthelp Mine were out. I restarted my phone and that seems to help.

  • 3rrorprone Rob B (@3rrorprone) reported

    @googlenesthelp Update 2 - The new outdoor and indoor camera now connects. The old camera is still having the same problem described above.

  • Brian24868426 Brian (@Brian24868426) reported

    @googlenest @BaeckerX1 Having same issue. Just bought and installed over the weekend. Worked fine for a day and then today no video. Tried ringing the doorbell and it won't even send notification to my devices (thus, can't tell if anyone is ringing my doorbell). Tried resetting and now get NC009

  • ChrisGreenfield Chris Greenfield (@ChrisGreenfield) reported

    @googlenest Also, my Eufy cameras keep dropping out after every 5 minutes on my Google Home Hubs. This has been happening for the last couple of months, is there a fix for this? I’ve. Tried unlinking and re linking with no luck. The cameras load fine on the Eufy app.

  • bonchnass L (@bonchnass) reported

    @googlenesthelp issue. Now I have to remove all my mounts and start fresh because I didn’t get an email either, couldnt get phone customer service, and not everyone knows to check twitter

  • TonyToz987 Tony Oz (@TonyToz987) reported

    @JedTsai @googlenest Always goes offline. I regret buying the doorbell and the cameras, such a waste!! Expensive and garbage

  • Jen_eration_x Jennifer (@Jen_eration_x) reported

    @googlenesthelp I wish you guys would send out an email/text when this happens. People spend a lot of time trying troubleshooting and working to "fix" something that they isn't fixable.

  • D_Cas17 Dennis Casasnovas (@D_Cas17) reported

    @googlenesthelp My nest hello looks horrible it’s peeling and now it also doesn’t work went offline around 7:40 tried resetting it multiple times and no luck!

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