Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • justcallmemacaw Macaw (@justcallmemacaw) reported

    @googlenest — please fix your sound machine timer! When I tell it to play for 20 minutes, I don’t want to play until it wakes me up and I have to tell it to stop.😭

  • RexButz ƦΞ✘ Ƀµ₸Ȥ (@RexButz) reported

    @googlenesthelp can someone please help me? My thermostat is not working and it's 10 degrees fahrenheit outside.

  • jen_foto JenFoto 🇺🇦 (@jen_foto) reported

    Hi @googlenesthelp I can hear audio on my nest doorbell when I open the app, but when someone rings the doorbell I can't hear them speaking... But they can hear me ok... What do I need to do to fix this?

  • rocan Roly (@rocan) reported

    @googlenesthelp Don’t think that would help it’s buggy on my partners phone too. But beyond that the Ui is just less useful. I get you want to make things more seemless but not convinced the home app is the way.

  • AbkKyle Chauncy Gardiner (@AbkKyle) reported

    @googlenest has gotten progressively worse, I wish Google would sell them to a company that gave a ****

  • rocan Roly (@rocan) reported

    @googlenesthelp It’s the home app that is the problem. It does too much and has a horrible UI and missing features. Like I cannot even control the hot water on the thermostat. The camera part crashes often and scrubs really poorly compared to the best app.

  • BryceWGarcia Bryce Garcia (@BryceWGarcia) reported

    5. Thermostat Save yourself from high utility bills. Remotely manage the temperature in your home. Know if there’s a problem or prevent your guests from keeping it too hot or cold. I use @googlenest

  • Kohaku1910 Kohaku (@Kohaku1910) reported

    Hey uh, @googlenesthelp, I'm having an issue with my nest cam. and when talking to online support, idk who was more confused, me, or the tech support. So uh..yeah..think we can get this resolved? I'd really like to figure out my cams issue.

  • WolfEisberg WolfEisberg (@WolfEisberg) reported

    @googlenesthelp oh, one other thing, during all of this trouble shooting, there were times when the display would go black and pressing on the display would not wake it back up, I end up having to remove nest from the wall and then put it back on in order to get it to wake up.

  • Canadian_Guano Nobody's Fool (@Canadian_Guano) reported

    We'll it's -34°C, wired @googlenest outdoor camera is working, plugged in battery outdoor nest camera is shutdown due to the cold temperature. Another reason why not to buy @Google product.

  • ItinerantTexan Robert Cenzon (@ItinerantTexan) reported

    @googlenesthelp @DJAnyReason I am having the exact same issue with Google Assistant and Philips hue

  • vet381 vet381 (@vet381) reported

    @googlenesthelp Your company was of no help. Complete waste of time.

  • Doctor_GWill William Gaylord, MD (@Doctor_GWill) reported

    Turns out when weather gets below -4F your @googlenest doorbell turns off. Never thought I’d have this problem

  • fkan_life フカン (@fkan_life) reported

    @googlenesthelp can't link philips hue with google home. when i try to do that, it shows me an error.

  • emmacodymoorman Emma Cody Moorman (@emmacodymoorman) reported

    @googlenesthelp I’ve reset my doorbell about 5-6 times and factory reset on the phone with customer service. It will fix the camera for about 1-3 minutes and then it turns off again saying it’s disconnected from Wi-Fi. Nest Doorbell (wired).

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