Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1
City of Hazel Park, MI 1
Macomb, MI 1
Houston, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • EricThut Eric “What’s next?” Thut (@EricThut) reported

    I wish you could program @googlenest smake detectors to say custom thins - I want mine to say - "Smoke is detected. Your kid is smoking pot in their bedroom. The alarm will be loud." That would be funny as ****.

  • ToddleTunes Toddle Tunes® (@ToddleTunes) reported

    @googlenesthelp It has NOT BEEN RESOLVED FOR MANY OF US. Can you please respond? It’s been DAYS that my thermostat has been offline.

  • anavywakeup ☽ (@anavywakeup) reported

    @googlenesthelp hi! My google nest door lock suddenly went offline. I removed the lock from my nest app and now can’t seem to get it back onto the app.

  • Serienya Rebecca Johnson (@Serienya) reported

    @googlenesthelp It won’t help. You have disabled the ability to customize the safety temps. We can’t trust your unit.

  • andybarl Andy Barlow💥 (@andybarl) reported

    Ongoing saga: I ordered a new @googlenest Camera + Floodlight wired version on 11/3/21. Installed on 12/2/21 & camera wouldnt keep a charge from day 1. Camera went offline on 12/30/21.

  • Doreen13 Doreen the 🐝knees fully vaccinated (@Doreen13) reported

    @googlenest SEND MY RESET PASSWORD EMAIL. I don’t want to sign in through you.

  • TheGrumpasaurus The Chumpasaurus (@TheGrumpasaurus) reported

    @googlenesthelp The problem you're going to have with these devices is they're just not consistent enough. The behaviour is too erratic to be any use. You know a light switch... works. Every. Time. Having a Nest controlling lights, doesn't.

  • 100rabhpathare Saurabh Pathare 🇮🇳 (@100rabhpathare) reported

    @googlenesthelp has purposelt made the Google Nest UI slow. Even the 2nd generation is slow and not snappy. What’s the use of $100? Please push and update and make the device faster.

  • AdamThirsk Adam Thirsk (@AdamThirsk) reported

    @googlenesthelp I'm getting an N260 error on one of my stats. Need C wire or Nest Power Connector. It's already connected to a Nest Power Connector. How do I trouble shoot this?

  • vivekrautela01 Mr. Rautela (@vivekrautela01) reported

    @googlenesthelp This is my first case ID from this morning related to the issues and the technician helped me with troubleshooting and ordering a replacement for my nest thermostat. The replacement url I received in my email is not working.

  • DavidSydow12 David Sydow (@DavidSydow12) reported

    @googlenesthelp (1) Hi, I know this might not be your department, but I have been in contact with Google to get a new warranty replacement Google Pixel 6 Pro, because the one Xfinity Mobile sent me was bad. The Google Store sent me a link to fill out yesterday ..

  • NoHighHowAreU No High How Are U (@NoHighHowAreU) reported

    @googlenest your nest hub is trash! Dumb thing needs constantly reset to connect to things that it just turned on 5 min ago and is deaf as hell. Like I dont have to stand as close to my grandmother that's hard of hearing as close as I have to with the hub for it to hear me.

  • DavidSydow12 David Sydow (@DavidSydow12) reported

    @googlenesthelp (2) and I finally got the link to work today, to order a warranty replacement phone. The form said they would put a temporary authorization charge on my debit card, but I WOULD NOT BE CHARGED. The hold would be taken off when I sent my bad phone in, after I got...

  • donrull Donald Rull (@donrull) reported

    @googlenest WTF am I having to go through initial setup on all of my Nest thermostats all of a sudden this evening?

  • WDLKD William L (@WDLKD) reported

    Hey @Google I wanna put some @googlenest protects in the garage but I'm hesitant since we're still stuck using the old Nest app, and not the new Google Home App. When are you going to fix the fragmentation issue?

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