Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Escondido, CA 1
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • chris122380 Christopher Anthony (@chris122380) reported

    @googlenesthelp my nest thermostat is getting low better and turning off again but only after a power outage. It is wired correctly and should be charging any suggestions?

  • rajivkalia7 Raj (@rajivkalia7) reported

    @OBrucey Mate that’s why you need @googlenest. Let’s you know when heating is turned on. Rita tries to turn it on when I’m at work and I make sure I turn it off. She thinks there’s a glitch…

  • rockymedure Rocky (@rockymedure) reported

    @googlenest purchased 4 Nest IQ Outdoor cams in 2021. About one year later and 2 have met the red ring of death. No support available or replacements seem available. Any help would be greatly appreciated. 🙏

  • shellzenner 🐚 Shell Zenner 🐚 (@shellzenner) reported

    Also for what it’s worth don’t invest hundreds of pounds in a @googlenest as they spend more time offline than online despite being connected to the boiler and the Wi-Fi

  • chris122380 Christopher Anthony (@chris122380) reported

    @googlenesthelp It looks to be working after a charge after the power outage.

  • aviidgad idgad (@aviidgad) reported

    @google @googlenesthelp I can’t login to my nest account with google on android TV, Apple TV. I see people complaining from 2 years why can’t you fix it. @madebygoogle

  • CJSully Chris S. (@CJSully) reported

    @googlenesthelp the Nest App 5.69.1 version is not allowing auto-rotate of the video display on my iPhone 13 mini. Wondering if this is a glitch or did you remove that ability. Much better to view the nest cam video in the landscape view. Version 5.69 on another phone still does

  • nonumberhandle someonesmom (@nonumberhandle) reported

    @googlenesthelp I got it taken care of. We received our replacement yesterday and it works like new. It wasn’t connecting to our wifi which the agent said was a common problem so she sent us a new one.

  • appariciojunior AJ (@appariciojunior) reported from East Ham, England

    Best indoor security camera???? @googlenest ???? @EufyOfficial ???? Blink Amazon ???? @ring_uk ????? Im currently using xiaomi but it very bad.

  • spaced_outshots 𝙋𝙤𝙨𝙩 𝘽𝙤𝙡𝙤𝙜𝙣 (@spaced_outshots) reported

    @googlenesthelp volume on my home hub keeps reverting to 26% after being manually changed to another volume. I’ve reset, rebooted, changed settings, etc. How do I fix this?

  • kodachrxme koda (@kodachrxme) reported

    @googlenesthelp it gives me a W5 error code and I have tried the steps already

  • DevilTCS DT (@DevilTCS) reported

    @googlenesthelp I can't update my payment details on my Nest aware Gen1 and the renewal is tomorrow. Help!

  • S9k Kevin 'stads' Stadmeyer 🌻 (@S9k) reported

    @googlenesthelp right but doesn't help with an apple tv

  • DevilTCS DT (@DevilTCS) reported

    @googlenesthelp There's no error code, the save button for my new payment details just doesn't work. Now got 30 mins left 😭

  • JordanGilroy Jordan Gilroy (@JordanGilroy) reported

    @googlenesthelp It’s the nest learning thermo and it’s positioned halfway between the main router and a Wi-Fi point – both of which are nest. It’s been working fine up until now and I’ve had it months. All other products can find and connect to Wi-Fi fine so the thermo is the issue.

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