Google Nest Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jordan (@jordank925) reported 46 seconds ago

  @googlenest Why is your **** down? Reddit confirms this is all over North America.

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  Raymond Snijders (@rsnijders) reported 1 minute ago

  @googlenesthelp I don't have a Radio section under Services in the Home app. Could that be because i'm in the Netherlands? Anyway, it's a TuneIn problem i think. Even when i cast from the (working) TuneIn app on my phone, i get the same notice that the station isn't available in my country.

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  Mark Nusbaum (@markjoby33) reported 7 minutes ago

  @googlenesthelp Hello, I have a recurring issue with my camera flood lights, the lights work but the app does not show the lights. Whenever I call support they ask me to reset the camera which I have done multiple times. I was told it is an issue that upper mgmt is aware of it,

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  Kyle Field (@mrkylefield) reported 9 minutes ago from Montalvo, California

  I can't wait until somebody replaces the garbage Google puts on its nest devices with @xai's @grok. It's frustrating having @googlenest hardware in the house when it's effectively useless for anything other than playing music and playing a slideshow of my photos.

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  Nicola young (@NickyyYoung) reported 10 minutes ago

  @googlenest cannot log into the app Just keeps saying try again is there an outage ?

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  Leslie 🏳️‍🌈 (@madetea) reported 10 minutes ago

  Hey @googlenest - your app is the worst ever. Switching to Hive immediately.

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  Shree (@ShreeYerram) reported 21 minutes ago

  @GoogleNestHelp could you please guide me how to fix it

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  Phil Humphris (@PhilHumphris) reported 21 minutes ago

  @googlenesthelp I've done all that, even had your support team access my smart speakers to check they are working ok & have updated firmware & there is no problem. Now today no radio stations work not even @tunein

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  Ryan 💻🎧 (@therealryanhale) reported 23 minutes ago

  @googlenest are you deadass putting my thermometers on eco mode in 100 degree weather? My house just shot up to 80 degrees inside without notifying me or anything. This is legit one of the worst home products I have ever purchased. This hasn't helped us at all

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  Kevin (@McNamara_Group) reported 24 minutes ago

  @googlenest @madebygoogle Subject: URGENT ESCALATION: $650 Nest Hardware Unusable / Account Locked After Church Vandalism To Google Nest Support / Escalation Team: I am writing to urgently escalate a situation that has rendered $650 worth of brand-new Google Nest cameras completely useless due to an automated account lockout loop. Recently, our local church was vandalized. I have been a loyal Google user for years and personally promised our pastor that Google’s ecosystem was reliable and spectacular. Based on my recommendation, we purchased four new Google Nest cameras to secure the building. Here is the exact timeline of what has happened: I set up a new dedicated Gmail account specifically to manage the church's new security system. I successfully set up all 4 new Nest cameras on that account using my mobile phone. Everything worked perfectly on my device. I then gave the email and password to our pastor so he could log in and monitor the system from his end. Instead of letting him log in, Google’s automated security randomly locked the account and sent an email demanding an explanation for why the account was created. I provided the full explanation, and the account was officially "restored" 2 days later. The Current Issue: Despite the account being restored, the system is STILL blocking any login attempts from the pastor's devices or any computer. It continuously throws an "unrecognized device" error, even with the correct password and recovery information on file. Because of this endless security loop, we cannot hand over the account to the church. Right now, these four cameras are essentially $650 dead sticks. We cannot monitor our recently vandalized church. I understand Google has automated security measures, but I need a human being to look at this account, lift the device lock, and allow us to actually use the hardware we purchased. I need this escalated to someone who can resolve this immediately.

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  Connor Skorupski (@ConnorSkorupski) reported 24 minutes ago

  @googlenesthelp My account has been hacked I need to get into my account please help

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  Ryan Malacina (@RyanMalacina) reported 27 minutes ago

  Monthly @googlenest cameras are trash post. So terrible at staying connected to the WiFi network and actually loading. What good are cameras that constantly DC or stop loading?

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  Dustin 👌🏻 (@0xDustinP) reported 27 minutes ago

  @zerohedge @googlenest @Google Well this sure looks bad.

• 
  brn (@Von_der_Land) reported 28 minutes ago

  **** you @googlenest your hardware is nothing but less than a piece of ****.

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  Traci L.🌎🇺🇸✌🏽💕 (@Sweetietweetttt) reported 28 minutes ago

  @status_is_down Down in FL, one day after taking a $100 resubscription fee from my bank account, with no notice yesterday. Horrible service @googlenesthelp