Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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friedeggsum
(@friedeggsum) reported
@googlenesthelp Can the user modify cool down manually or is it set by Nest?
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Pacman 🇺🇸♎️
(@Pacman_I95) reported
@googlenesthelp I need help. My Nest Thermostat has been searching for networks for weeks!! 😔
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Gregory Silvestri
(@gjs1219) reported
@googlenesthelp I've had my Gen 3 Nest thermostat for about a year and all of a sudden it can no longer find my wifi signal. I've restarted it, tried to input the wifi name and password multiple times. I've reset it and started from scratch and nothing works. Please help.
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Sean Ferguson
(@fergus819) reported
@googlenesthelp My Nest Thermostat won’t find/connect to wi-fi. Followed all trouble shooting through Nest App
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Twiterati
(@JamesSouthend) reported
Help @googlenesthelp. Nest Thermostat system has lost all power so no heating or hot water. Have filled out a support ticket but the contact number is closed
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Harry
(@Harry405144233) reported
@Pacman_I95 @googlenesthelp After going thru scripted troubleshooting they will tell you that your not is out of warranty. In reality, either they caused the problem by making you a Guinea pig for that firmware or bad chip set. No ownership. It’s a shame.
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red_tgz
(@RedTgz) reported
@googlenesthelp About 1.5 weeks ago it stopped connecting to wifi. Originally installed 2 years ago October 2020 and this is the first time I've had this problem.
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Ayelet Waldman
(@ayeletw) reported
@dartdog @fmanjoo @googlenest Well but why should I *buy* a new one to replace what malfunctioned? Shouldn't I get a replacement for free? And why did the replacement come broken?
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Harry
(@Harry405144233) reported
@Pacman_I95 @googlenesthelp @Pacman - what is firmware version on your nest? Google pushed a rogue version (6.2.22) that has caused this problem to many Neat owners. This version they don’t acknowledge or support. Secondly, there is a reported chip problem in the Nest.
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Justin
(@Justinke) reported
@googlenesthelp Reset the internet connection and account connection. The problem is the wifi module inside the unit is dead
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Nicole 🐯
(@poisonivyy007) reported
@googlenesthelp I want to scroll back to see when my kid woke up from her nap, and how long she napped. The recent activity doesn’t really help with that. It shows me clips of the history which doesn’t give me those parts of the history I need. We have nest aware as well.
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Nicole 🐯
(@poisonivyy007) reported
@googlenesthelp So the recent activity doesn’t really help for what I’m looking for as far as history. I want to be able to scroll backwards like in the nest app for each camera. Our new camera says “history” when I click it in the google home app but none of the others do.
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Automate Your Life
(@AutomateYouLife) reported
@TheHookUp1 @googlenest In other news, the front of this man's house ripped off and fell down today. Apparently, it was due to he weight of batteries and something called, "sheer".
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Justin
(@Justinke) reported
@googlenesthelp my nest thermostat totally lost wifi and could not find wifi network , tried to reset my router and the thermostat . The wifi works well for other devices . Any ideas on how to solve this issue?
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Gi
(@Gi95308697) reported
@googlenesthelp My Nest thermostat has been offline for 2 days and cannot find any WiFi networks (my other thermostat is still connected.) I've tried everything possible to troubleshoot. Any help on this?
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