Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Gabriella Lowe
(@Gabriel97344846) reported
@googlenesthelp The UK sorry, the thermostat was previously connected to Wi-Fi and has suddenly disconnected and when we try to reconnect it says your network may be hidden or too far away. However, it was previously connected and this was not an issue
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Penny Mathis
(@PennyMathis16) reported
@googlenesthelp My phone will not connect to the Nest thermostat. I have asked for help many times but no reply.
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D:\wight
(@_MightyPotato) reported
@googlenesthelp My issue is with Pixel Buds, not Nest.
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Brian *****
(@BrianadamFeist) reported
@googlenesthelp handy is terrible, why did you offer this to me? my hvac is needing repair and just wasted weeks waiting and rescheduling, they just no call no show again and again. wish I would have not used this feature and called a real pro.
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Gabriella Lowe
(@Gabriel97344846) reported
@googlenesthelp please can you help. I have only had my nest thermostats for a month and it has randomly disconnected from the Wi-Fi and won’t reconnect?
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bonbon
(@BeaudetteMaya) reported
@googlenesthelp you are terrible! If I didn’t invest so much in these cameras I would drop you! How you want me to pay for two cameras in the same house under same account when you made me do it #nestaware #nest #googlenest
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Stephen Fiedler
(@seeitbelieveit) reported
@googlenesthelp Hi I don’t know what specific model - it was installed by electrician. The issue is this thing turns on and resets to higher temperatures even when within range. I’ve gone through all the troubleshooting and this shouldn’t happen. I just want it to stay within range. Pls help.
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Egan Fire
(@eganfire) reported
from
Winter Garden, Florida
Wow! @googlenest @googlenesthelp disconcerted after 82 minutes with no help and me asking for a supervisor 12 plus times #badservice #avoid
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the 0x king
(@mashfreak) reported
@googlenesthelp They are both model H1A. This issue has been going on for a couple weeks now on both devices
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Zhen
(@hua2501) reported
@googlenesthelp I purchased in Best Buy at 2021 ! Reinstalled and reset nest again , reset our WiFi too , but same problems! I watched tuber , they said it happened many , it best Technically issue ! Should be contact nest support. Thank you
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Brian *****
(@BrianadamFeist) reported
@tinablenke @googlenesthelp same here, their repair service is terrible support
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Denise Billings
(@NecieBillings) reported
@googlenesthelp I need help. Our @NestBot_ went off again last night. Awoke to a freezing house. It’s plugged into the wall now. How can I get a new one?
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One Fat Dog™
(@silverwuffamute) reported
@bipolarbear77 @googlenest Horses are terrible people, it's just warning you.
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Zhen
(@hua2501) reported
@googlenesthelp So what should I gonna do next ? Wait your to find the issue ? Or call the technician support ?
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A-A Ron
(@aar0nsadler) reported
@googlenesthelp Don’t worry @googlenesthelp, I’m already an hour and a half into talks with the support team. I don’t expect to fix the problem. Not because of anything to do with support help, they’ve been great, but simply because your product sucks.
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