Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • naresham NM (@naresham) reported

    @google @googlenest It's been really long since I have complained but the issue is still not resolved 😒 You cannot broadcast from one speaker to another REMOTE Speaker so you have to use Assistant on phone to broadcast to remote speakers. Please ask Dev to try it out & fix it 🙏🏻

  • Deepti_sharma13 deepti (@Deepti_sharma13) reported

    Is there any best number to reach Google Customer Support? Was trying to connect on the given num 1-800-419-0157 by Google. But its says invalid. Please help @GoogleIndia @googlenesthelp

  • Shark_Survive Vincent Paul (@Shark_Survive) reported

    @googlenesthelp Kindly help me, my previous device lost and now I am not able to log into my gmail. I don't even remember the password kindly let me know what can be done now.

  • Michael_Scanlen Michael Scanlen (@Michael_Scanlen) reported

    @Google @googlenest for an "enviro friendly" company, bricking the OnHub is called EWASTE. Yes you gave warning and discounts (no help for non-US) but I will think long and hard before I purchase another Google hardware product. Buyer beware... #GoogleGraveYard

  • CraftBeerGuy1 CraftBeerGuy (@CraftBeerGuy1) reported

    @googlenesthelp I think it’s ok, might have been a wifi issue

  • Eudaemonius Eudaemonius (@Eudaemonius) reported

    @googlenest @madebygoogle - Nest servers are NOT working. ETA for being back up??

  • Evenafoolcansee Markiv (@Evenafoolcansee) reported

    @googlenesthelp recently purchased and moved to Google Wi-Fi nest. So far a bad experience issues with streaming. Previous competitors product had no issues. Called tech support no help. Will have to return the product.

  • TweetsByDavis Davis (@TweetsByDavis) reported

    @googlenesthelp my google nest app won’t connect to my thermostat currently, are the servers down at the moment?

  • mhphotofilm Mountain High Photography (@mhphotofilm) reported

    @googlenest I have to say I’m really disappointed with the experience I’ve had with issues with my device this past week. I would appreciate someone who would actually help me.

  • TiffanyMaruska Tiffany Maruska ⚓ (@TiffanyMaruska) reported

    I can't safely figure out what my dog is barking at outside, @googlenest scary time for an outage. I'll be here just letting her bark until I can see outside again!

  • singerplanning Marc Singer (@singerplanning) reported

    @googlenesthelp I have three next in my home. One of my nests has been unable to find any Wi-Fi since Sunday. I have tried all of the trouble shooting steps including resetting the unit.

  • raquel_wofford Raquel (@raquel_wofford) reported

    I cannot disconnect my old @googlenest and get my new one connected properly. I’m paying and being charged for the Nest Aware service so I need to speak to a human to get my problems resolved ASAP please!! Can anyone help?

  • MarcMusgrove Marc Musgrove (@MarcMusgrove) reported

    Demand response question - has @googlenest been used to help reduce community propane usage for heating? We have a delivery/supply issue up @kirkwoodmtn and need to take steps to lower consumption as well as address the root issue. Can nest temps be remotely lowered as needed?

  • who_cares12347 Benny Stephens (@who_cares12347) reported

    Apparently @googlenest shut down their tech support because of “too many” calls. I called saturday 1/7 and a supervisor was supposed to call me back within 24hrs. Its now Wed and I have no way of contacting them. @Google billion dollar company cant afford a reliable tech team?

  • AzureAndChill jpda@infosec.exchange (@AzureAndChill) reported

    @googlenesthelp @TweetsByDavis I’m in the US and it has been down for at least 30 minutes

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