Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • mooneternal_ Adam Daniel (@mooneternal_) reported

    Not to mention none of this is actually my problem but its for my mom. Like wtf are you trying to pull on customers like this @googlenesthelp #dobetter

  • EtSofie Sofie (@EtSofie) reported

    .@HiveHomeUK So fed up with your system. Over the past 2 weeks, it's been offline several times A DAY! No point in home technology if it doesn't work. Thinking of switching to @googlenest as it's so rubbish. 😡

  • daandamhuis Daan Damhuis (@daandamhuis) reported

    @googlenesthelp I'm trying to change/remove my Google Home "Houses" to start fresh, but I can't remove it. It keeps saying, "Problem with connecting to the cloud". Even renaming a House doesn't work.

  • Realt3rp007 Michael (@Realt3rp007) reported

    @googlenesthelp Hello. I am having an issue with my nest thermostat. Unit no longer sees any WiFi & I get a w5 error. I have current firmware, reset the device, reset my WiFi several times, and tried to connect to different WiFi. WiFi has failed. Help please.

  • nsiva Siva Namasivayam (@nsiva) reported

    @googlenesthelp You guys are lying. nothing has been resolved @sundarpichai. and support is pathetic. Looks like kindergarten kids have hired to resolve the issue and if it way past their bed time, they wont reply for 2 days.

  • LibSelfOwns Mostly Peaceful Rioter (@LibSelfOwns) reported

    @googlenest This seems like a functional error. As if the chromecast doesn't realize it's in use and is going into standby mode. I'll try reinstalling, but I just got this 3 days ago, so I doubt that's the issue.

  • jackoduker Jacko (@jackoduker) reported

    @googlenesthelp I have powered down the battery one; build a new connection true the app after deleting all the devices

  • IPNetGeek IPNetGeek (@IPNetGeek) reported

    @googlenest Suddenly my Thermostat says it cannot connect to wifi. Literally every other nest product we have here can. Internet has been restarted and everything else reconnected. It also complains time is wrong. I set it but loses after a restart. Help!

  • kdarty Kevin Darty (@kdarty) reported

    Has anyone else noticed that the quality of SD Video on the new Chromecast with Google TV got better with a previous update but with the new November update is back to the poor, static laden quality? Version 200918.015 @googlenest @googlenesthelp

  • sadlilas Salil Das (@sadlilas) reported

    @googlenest Yes, the lights are working on their own. When I use the Ikea/Tradri app on my Pixel 3, I can control the lights. The GoogleHome-Ikea connection seems to be broken

  • mooneternal_ Adam Daniel (@mooneternal_) reported

    Also Seth from @googlenesthelp You were absolutely no help

  • Quickbeam_ Anthony Peters (@Quickbeam_) reported

    @googlenest Hey google, sure im trying to re-connect my philips hue account with my google home account and after various troubleshooting continue to get the error message " couldn't update the settings, check your connection" do you have any additional troubleshooting steps?

  • RoseHaft Rose Ann Haft (@RoseHaft) reported

    @lolitataub @googlenest Who is a mutual to try to ask him to calm down?

  • LuntPaul Paul Lunt (@LuntPaul) reported

    @googlenest My nest thermostat won’t connect to the WiFi all of a sudden (WiFi working fine with all other devices) and none of the reset routines work. After some research, I read that there is no fix for this? Can that be right?

  • LegendOfDub James Wong 🧢 (@LegendOfDub) reported

    Google Nest support chat wasted 2.5 hrs of my time and won't respond.. Probably went home for the day with no notice. Thanks @googlenest Trying to avoid servicing a customer with a known wifi issue with their device.

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