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Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tampa, FL 1
Escondido, CA 1
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hesse 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Lisbon 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • texmod81
    texmod81 (@texmod81) reported

    @googlenest @googlenesthelp Google Nest 2020... Worst smart product I've ever owned. 1. Immediately, it wouldn't install. 2. Spent 3 hours on the phone with support doing resets/reinstalls. 3. Has an equipment error. 4. Next week, Google Assistant stops being able to communicate

  • fmalik89
    Faizy (@fmalik89) reported from Germantown View, Maryland

    @googlenesthelp unable to get network online, router keeps pulsing yellow. Have restarted modem and router multiple times, help

  • KarlHansford
    karl hansford (@KarlHansford) reported

    @googlenest I only set the nest wifi up today! Tried changing all my settings on the nest wifi until as recommend on your help page. ISP router was in full modem mode so this wasn’t causing any throttling just a straight pass through.

  • Nercis_M
    Matthe Johansson (@Nercis_M) reported

    @googlenest That's the problem, the UI don't match the instructions. In the Google home app, my Google account profile is at the top right corner and there are only account settings. There are only home info, rooms and groups settings. No Chromecast or WiFi settings.

  • Tandyrymes___
    Adeyinka (@Tandyrymes___) reported

    Is there a way to broadcast music from Apple Music to a Google Home Mini device @googlenesthelp . Apple Music is not a listed music service on my Google Home app. Please help

  • zvorinji
    Aleksandar Zvorinji (@zvorinji) reported

    @googlenesthelp you tricked us into migrating from native Nest accounts into Google accounts but when you want to login to Nest either on the new Chromecast or Google Home app, you can only use a native account. This is getting worse and worse.

  • ProCapture
    Genius on Demand (@ProCapture) reported

    @marcoarment @googlenesthelp Seriously though. I had some issue setting up an ikea hub recently. Set up went perfectly smoothly when I turned off the VPN on my iPhone Could be be something like that 🤔

  • KausSaha
    Dhurjati Dhar (@KausSaha) reported

    @googlenest I cannot cast Hoichoi Byomkesh season 6 to Chromecast. I am getting a message like DRM controlled content. However season 5 can be casted. I have tried Netflix or YT. No issue there. I believe Hoichoi has to allow the casting. It is not a Chromecast issue

  • ohmybeulahland
    🐝 𝓑𝓮𝓾𝓵𝓪𝓱 𝓛𝓪𝓷𝓭 🐝 (@ohmybeulahland) reported from Cullowhee, North Carolina

    @googlenesthelp I've tried sending feedback about my Google Home devices not working well and the devices are still buggy! Send help!

  • vancouverdtjb
    Downtownjuliebrown (@vancouverdtjb) reported

    @googlenest I have had it for a few years now and never have problems. Is it a glitch? I will try streaming another youtube channel or movie and see if it just that one video. Thanks!

  • SaSa1175
    Sarah (@SaSa1175) reported

    @googlenest Did all of what you said and still says offline

  • SaSa1175
    Sarah (@SaSa1175) reported

    @googlenest so your device app is telling me my thermostat is offline but when I goto the thermostat, it says it’s online. I’ve restarted and everything is fine with the device but app is still saying offline. Wth?!

  • ktm5050
    Ajay (@ktm5050) reported

    @googlenesthelp Hello, my nest Thermostat lost WiFi connection and now I’m getting w5 error. I tried rebooting my modem and router then tried restart nest. Nothing is working. Please help!

  • rharkins2009
    ryan (@rharkins2009) reported

    @googlenesthelp Ok thanks, working with your agent on an issue they said the reccomended number is only 6 points which I found strange

  • fmalik89
    Faizy (@fmalik89) reported

    @googlenesthelp Including my brother to help him troubleshoot @sufyanmalik99 Modem > nest WiFi router > 2 nest WiFi points

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