Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • micks1984 Miguel Martinez (@micks1984) reported

    @googlenesthelp Hi, my thermostat has lost WiFi connection. I have tried for a few days taking all required/recommended steps and none are working. Can you please help?

  • BadMrKitti NO! (@BadMrKitti) reported

    @googlenest if you’re forcing people to use your terrible #googlehome app by not making the latest products compatible with the legacy #nest app, please make your #googlehome app half as intuitive. e.g., one Home Screen that shows live camera footage and all other products live.

  • amelia_harison Amelia Harison (@amelia_harison) reported

    @hal_harvey @googlenest That’s quite a huge gap between the reported and calculated numbers do you think this is just a reporting error, or something more deliberate?

  • nindienation Nindie Nation (@nindienation) reported

    If you built a thermostat that can no longer change the temperature, did you build the worst thermostat ever designed? Because @Google @googlenest is disabling my Thermostat any day now that we installed when building our house in 2015.

  • JNitterauer Jim Nitterauer 🇺🇸🇮🇱 (@JNitterauer) reported

    @Google Thanks for completely resetting my @googlenest thermostat is the middle of the night! Now it doesn’t work to cool since I don’t know the wiring scheme. Guess I’ll waste time trying to figure it out like I have nothing better to do! WTF

  • s1s2v1 s1s2v1 (@s1s2v1) reported

    @googlenesthelp is useless. Opened ticket via chat on Aug 22; get generic response; 3 weeks go by & no fix. Send a DM to their X handle; told to send email with details; get another generic response; then told to contact them via chat again!! Going around in circles!

  • RaveenAvula Raveen Avula (@RaveenAvula) reported

    @googlenesthelp my nest learning thermostat is not able to connect to any WiFi or find any available networks. I have several networks available and nearly 40 devices on my networks. I tried rebooting my device and also router. Please help!

  • chavis_ger49180 Gerome Chavis (@chavis_ger49180) reported

    @googlenest @madebygoogle You fools should be hung for creating this trash

  • briansoloman Brian Soloman (@briansoloman) reported

    I'm about to throw all of my @Google @googlenest cams in the garbage. For years they worked flawlessly. Now, I get "This video isn't available yet. Check back later." more often than I can view what's going on. Fix it. Unbreak it, please. This is completely unacceptable.

  • PrinkeetD Pri (@PrinkeetD) reported

    @googlenesthelp hi team, my nest is working but it is not connecting to wifi. I tried all troubleshooting steps mentioned on your website but it is not working. Can you please help? Everything was working fine but suddenly wifi not disconnected and my nest app shows offline.

  • RyanMalacina Ryan Malacina (@RyanMalacina) reported

    @googlenest Guess I should tag @madebygoogle so they know how **** their products are.

  • raspy_rae Rae (@raspy_rae) reported

    Man seriously I ******* hate my @googlenest thermostat. I set it to the temperature I WANT and it immediately self adjusts to a completely different temperature. I just turned the thermostat off because I wanna have my windows open and it turned itself back on. wtf?!!

  • ajt8888 Adrian Turner (@ajt8888) reported

    @googlenesthelp I have a new broadband supplier and am totally unable to connect my two Nest protect devices to the new WIFI. Your online guidance is of no help at all.

  • Ada_TitanX Titan_ ₳ (@Ada_TitanX) reported

    @EdMoneys @joshuatopolsky @googlenest But how will you help the developers improve your product?!?

  • AT67328911 AT (@AT67328911) reported

    @Google @googlenest **** you, smoke alarms where 👌🏻 thermostat was also 👌🏻 and now you stop service and want me to buy a sub par replacement 🖕🏻there was a reason those of us didn’t migrate accounts.

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