Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fort Lupton, CO 1
Albuquerque, NM 1
Beulah, MI 1
Clementon, NJ 1
Santa Cruz, CA 1
San Francisco, CA 1
Duncan, BC 1
Zürich, ZH 1
London, England 1
Seattle, WA 1
Warren, OH 1
Leatherhead, England 1
Thomasville, NC 1
Englewood, CO 1
Toronto, ON 1
Torrington, WY 1
Derby, England 1
Anaheim, CA 1
Ocala, FL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • ayIagarza ayla (@ayIagarza) reported

    @googlenesthelp it’s receiving power but it keeps saying it’s having a problem connecting to ligma???? help:(((

  • jsalsman Jim Salsman (@jsalsman) reported

    @bennetyee @googlenesthelp There was a Mountain View-wide Comcast outage over the past hour where my modem was reporting connected even though it wasn't, but it's working now (near Escuela and California)

  • Zobo87 Zoë (@Zobo87) reported

    @googlenesthelp Can someone actually help me and read what my problem is

  • jordanyonodev jordydev (@jordanyonodev) reported

    I got some funky hardware. Did a factory reset and all that jazz. Can’t find any WiFi networks. It gets stuck in some gnarly restart loop. I see tons of other people on YouTube have the same problem. Can you send me a new one? My house is getting really cold @googlenesthelp

  • bennetyee Bennet Yee 💉💉 (@bennetyee) reported

    @googlenesthelp The app has always lied, or, more euphemistically, been optimistic about the network status, until the moment it's sure that the network is down.

  • Zobo87 Zoë (@Zobo87) reported

    Hi @googlenesthelp no one is responding to my message. I’ve submitted the form and given you all the information but I keep on being told what I’ve already said is the problem. Yet still my doorbell is connected to an account that you’ve over ridden with a Google account.

  • Patty_Lyons Patty (Needs WAY more coffee) Lyons (@Patty_Lyons) reported

    @googlenesthelp And can anyone READ the whole thread. Please stop wasting my time asking me to change / check settings that have nothing to do with the issue. Correct the update that screwed up the Home/Away asst. period.

  • wizhardhittin Wiz (@wizhardhittin) reported

    Hi Community , I need your help do you think Google is taking advantage of me ?@Google @googlenesthelp @googledevs because it’s been 67 days and I have not been able to use my account!!! But still getting charged and can not get anyone on the phone or email support!!

  • tdotm Trev (@tdotm) reported

    @googlenesthelp hi. Is there an issue with home/away assist and iOS 15? It doesn’t seem to work at all now despite everything being set up correctly

  • jsalsman Jim Salsman (@jsalsman) reported

    @googlenesthelp No problem, it's working now

  • Zobo87 Zoë (@Zobo87) reported

    @googlenesthelp urgent help! I didn’t migrate my account and now I can’t get it back. This means my heating is broken. I clicked the reset password link and it’s not sending me my password I tried to just reinstall everything but it’s all connected to my nest account (not Google

  • rickflix Rich Samuels (@rickflix) reported

    @googlenesthelp It's was working all along—now commands to turn off are ignored. Nest App and Alexa both indicate that the thermostat is off, though it's still on. A quick search shows that a number of people are reporting this issue since last week...?

  • jantharan Muralitharan (@jantharan) reported

    @googlenesthelp I am trying to schedule my heating just for 30 minutes. But seems we can’t achieve as the minimum time apart is 1 hour. Didn’t expect this at all. It should up to users to choose of their choice. Else wasting my money and more co2 emissions. Any help??

  • erinseay Erin Seay (@erinseay) reported from San Diego, California

    @googlenest @googlenesthelp I was just informed my 3 year old thermostat is out of warranty so nothing can be done about the known issue with gen 3 battery life. How do I get this fixed?! $200 for only 3 years is unacceptable

  • HiiCanYouNot Joey (@HiiCanYouNot) reported

    Got the newest @googlenest thermostat only to find out it’s not with the temperature sensors that are compatible with every other model. What a terrible decision.

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