Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1
Westerville, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • f34nor Rhys Morgan (@f34nor) reported

    @googlenest That's not acceptable. Seriously stick a decent engineer on it yesterday. There's no technical, financial, or ethical reason that you can throw some resources at this HORRIBLE problem right now and fix it. Either that or fix Family Link so those accounts can authenticate a .edu

  • eidas007 Cory Wetzel (@eidas007) reported

    Day 1 of tweeting about how @googlenesthelp is incompetent as **** and stole my money.

  • DGFalconer Duncan Falconer (@DGFalconer) reported

    @googlenesthelp hi folks, my nest learning thermostat has recently stopped charging. Its hardwired to the 12vDC heatlink supply. I've followed trouble shooting guides. It only charges via the USB port from the base or direct to the display. The unit is 11month old. Any help pls!

  • socialsoprano Penny HEUmer (@socialsoprano) reported

    @GrahamYapp I've gone through @googlenest's trouble shooting page without joy, restarted the thermostat (including factory reset), restarted the router. Currently just getting a "searching" page on the network connection. We've not changed our WiFi settings so not sure why the sudden change.

  • ringmeunp TLC (@ringmeunp) reported

    @googlenest It does not happen on another device in another room, both are in the same "group" when the one which has issue, is loosing the wifi, the other one is the other room is still playing. to troubleshoot this issue : I have reset the device.

  • JichaMan1974 Tiger Daddy (@JichaMan1974) reported

    @googlenest I have done speed tests, to make sure my internet is ok, and it most certainly is. we have 1GB down, and 40MB up. so that isn't the issue. TBC.

  • CrystalJRamirez Crystal Ramirez (@CrystalJRamirez) reported

    Pairing 2 Nest Audio speakers together & then Bluetooth connection to chromecast causes serious lag in audio to visual 😕 how can we fix this? I was hoping for surround sound, delay bar doesn't work either @madebygoogle @googlenest @CNET

  • JichaMan1974 Tiger Daddy (@JichaMan1974) reported

    @googlenest I just resigned up with it on Dec. 02, and it is an onn, and off problem. I would tracerout my connection to the server, but I don't know the IP address, or URL that youtube tv uses for it's streaming. TBC.

  • helainebrandao Helaine Brandão (@helainebrandao) reported from Egypt Lake-Leto, Florida

    @googlenest As of last nigh two C by GE lights are not working and cannot be re-added to Google Home. Already been through 2 hours of troubleshooting, resetting google and lights bulbs power cycling, etc. They just stopped working and Home app doesn't see. Please help me

  • CupcakeAnalyst Heather (@CupcakeAnalyst) reported

    @HrishiHirway @googlenest Someone hacked into my Nest security camera & locked me out. I had it set up to notify me if the email changed but it didn't - their response? "Well, if stalkers are really determined they're gonna find a way, lol. SHRUG. Not our problem."

  • Yurban Другая сторона Земли (@Yurban) reported

    @googlenest So... The problem was solved by my 8 year old daughter. I have two mini speakers paired. I turned off the one that is not the main one. The music from youtube music worked, but the radio did not. Daughter suggested turning on the second speaker - and voila, it worked!

  • chiragsanghavi chiragsanghavi (@chiragsanghavi) reported

    @googlenest Hello @googlenest I am in US. I use a 2nd gen and a 3rd gen (My other 2nd gen stopped working last year. Some type of optical sensor issue I believe). Both of these are learning thermostat. I am not on newest but have been reading on it in case I need to replace my 2nd gen.

  • TrboMode TrboMode (@TrboMode) reported

    @NopeNoWayNo @googlenest Did some trouble shooting with GoogleNest and then told this is a problem they are working on a fix for.

  • tomnorman tomnorman (@tomnorman) reported

    @TPLINKHelp @googlenesthelp my Tapo mini smart sockets won’t connect to my google home mini. I’ve followed all the instructions... any help?

  • JuicyFruit527 JuicyFruit (@JuicyFruit527) reported

    I had trouble setting up my new google nest hub. Just couldn’t connect to my wifi and I know NOTHING about this stuff. I contacted @googlenest support via Twitter and they helped me step by step and it finally works!!!!

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