Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • shotgun_crypto ShotgunTortoiseCrypto (@shotgun_crypto) reported

    Can I just ask why the actual **** is my home thermostat reminding me about buying **** for fathers day. You had one job do it... #NEST #googlenest

  • jgpolster Jillarious (@jgpolster) reported

    @googlenesthelp So, yeah, we still need help. Nothing has been resolved.

  • laconictae Dan Potter (@laconictae) reported

    @googlenesthelp my nest thermostat suddenly refuses to connect to wifi - some searching online revealed this is a common issue and led me here. I have reset it and tried a few other things, but nothing seems to work. Suggestions?

  • ImperialDesi Anuj Joshi (@ImperialDesi) reported from Ottawa, Ontario

    @googlenesthelp @googlenest Another day....promise of a resolution..and a call and nothing. More sorry's and we will fix the issue and nothing. Unacceptable..

  • DeadHorseBlues DeadHorse (@DeadHorseBlues) reported

    The #GoogleNest thermostat is the biggest piece of **** I've seen in a long time. Trying to get the temperature to hold at a comfortable level. Looked up the manual online. That in itself was a nightmare. Go to the Temp hold settings. Couldn't find it on my thermostat.

  • BrettHooper63 bretthooper.eth (@BrettHooper63) reported

    @googlenesthelp A slight convex or concave added to the button geometry could help solve it or perhaps not having the contrast going to the camera housing but instead focusing on the button.

  • Brach2Brach Jon Brach (@Brach2Brach) reported

    @googlenesthelp Wtf is nest aware some BS product now your making people pay for to see how their air conditioner is working?

  • Brady_Stolz Brady Stolz (@Brady_Stolz) reported

    @googlenesthelp I need help turning off auto adjust on my thermostat

  • NicActon Nic Acton (@NicActon) reported

    @googlenesthelp I constantly get the "there was a glitch" and need to ask my Google homes to do things twice. It's infuriating, I just want to set a pasta timer!

  • MiladDarvishi1 Milad (@MiladDarvishi1) reported

    @googlenesthelp I still have not gotten instructions to return the supposedly new but faulty device. The issue is that for this faulty device you have charged me 200 dollars . Please give me the instructions.

  • jgpolster Jillarious (@jgpolster) reported

    @googlenesthelp We also tried to cancel the old subscriptions online and kept receiving error messages. The frustrating part is that the come-on for the new $60/yr subscription made it seem like it would be a seamless transaction.

  • BrynaTweets Bryna Corcoran (@BrynaTweets) reported

    @googlenesthelp device won’t connect to Wi-Fi network. Did all the steps listed on Google forum/site (rest modem, reset nest etc). It still won’t find network and connect. Help 🙏

  • ITKaputt kev (@ITKaputt) reported

    @googlenesthelp turning off Auto Play (Auto-play next video: Turn off for me AND when someone isn't recognised) for each Google Display's YouTube settings just does not work! This is annoying for adults but greater has consequences for parents Please fix it @madebygoogle

  • aiotechnv AIOTech LLC (@aiotechnv) reported

    @googlenesthelp I've been having the same issue on my first gen Nest Hub for the past three days. It disconnects numerous times a day and says to check my internet connection. I've had no trouble with any other devices or my internet connection.

  • bunnydoctor andee tao (@bunnydoctor) reported

    @googlenesthelp my nest learning thermostat cannot connect to wifi anymore. Tried all troubleshooting tips already! Help!

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