Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew
(@superandroidguy) reported
@googlenesthelp my Nest thermostat suddenly can't find any WiFi networks. Any ideas? Help?
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Jeremy Roschyk
(@jroach_8) reported
@googlenesthelp Issue started a few days ago. No moves or changes to routers or networks. Restarted routers, didn’t help. Restarted Nest Thermostat, didn’t help. Phones placed next to Thermostat receive WiFi from multiple networks, Thermostat does not register any.
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Big T
(@BIGT_007) reported
@googlenesthelp I’ve already removed the base as the short was causing issues with my other thermostats. No errors but the battery drained and WiFi turned off which alerted me to the issue, was also short cycling the AC. I swapped the base from another thermostat to confirm it was the base.
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Ottavio (Otto) G Marasco
(@OttavioGM) reported
@googlenesthelp Once again my Google Nest Mini has lost connection to my WiFi. An ongoing problem that my Google Home and, Nest Hub Max does not have. Spent considerable time few days ago sorting it out while following instructions from your team after sending a DM. Options?
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Big T
(@BIGT_007) reported
@googlenesthelp I had an issue with a Nest Thermostat 3rd gen base after a thunderstorm where the base was shorting out on the C wire causing the temp of the wire to rise on that thermostat and others on the same AC controller. Curious is engineering has seen this before.
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Wesley Miller
(@wesdizzle93) reported
Hey @googlenesthelp I spent weeks emailing support only for them to confirm that my Nest Guard is broken but say that it's out of warranty and won't be replaced, despite it being less than two years old. Several hundred dollars of home security devices are entirely useless now.
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Jayson Whelpley
(@jaysonwhelpley) reported
@googlenesthelp Do you have an ETA on that fix?
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Kay Regis
(@Ma1evo1ent) reported
@googlenesthelp my nest unit won't detect any wifi connections. Please help!
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Skaja 🇨🇿
(@536b616a) reported
Google Nest @googlenest is not working with IFTTT @IFTTT service as acapella TTS speaker if Ewelink is trigged. ----- > Means IF Motion sensor activated = then = Google Nest will tell something what i want !!!
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Alan Clarke
(@shoulderstweet) reported
@googlenesthelp Thanks for prompt reply, I got it back online by removing it and re-adding, my real issue is I didn’t know it was offline for 2 days, just happened to check the app. Can’t see a way to turn notifications on to tell me if it’s offline again
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$partacu$ 👊💢💰
(@tradinspartacus) reported
Bought 4 new Nest thermostats in Dec. 6 months after they are damaging my furnace and A/C. Fix is to add power connectors. 8+ hours of getting the run around from cust service, Google will only send me 1, which I need 4. Junk @googlenest @madebygoogle I may have to buy @ecobee
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Jeremy Roschyk
(@jroach_8) reported
@googlenesthelp Our thermostat no longer registers any WiFi networks. I check our 2 networks, both operating and phones operate on network right next to Nest. Nest restart did not help either. What do I do next?
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KARTHIK KADAMBI
(@krtkram) reported
@googlenesthelp I am in India and I know you folks don’t support nest WiFi even though I got it from us. Also it was working fine till the recent firmware update .. everything was screwed by the update.. instead of looking what’s the issue with firmware you are telling to check with isp.
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Sircoynie 🏴
(@sircoynie) reported
@googlenesthelp Thanks for checking up. I believe it was @ASUS issue (not that I got ANY support!) appears they disable IPv6 on local lan by default. Enabling appeared to fix the issue.
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Alan Clarke
(@shoulderstweet) reported
@googlenesthelp got 3 new protects, putting aside the bizarre and inconvenient backplate incompatibility with the 1st gen product one device has been offline for 2 days since install and I haven’t received notification, please tell me how to fix this notification issue.
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