Google Nest Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

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  Saeid Kdaimati (@kdaimati) reported 22 seconds ago

  Thank you @googlenest now 1st & 2nd gen thermostat are not working with Nest app anymore. So I have to pay another $250, smart move to screw your client. However, I'm moving away to another brand.

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  ✂️🧵🪡😵‍💫 (@tensmoonwalk) reported 2 minutes ago

  No home owners are going to see this but I am still going to scream into the void: do not replace your working but ugly 1980s or 90s thermostats for a @googlenest thermostat. They are garbage.

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  TheCesarcade (@TheCesarcade) reported 2 minutes ago

  Google’s Nest cameras has to be one of the worst security systems I’ve ever wasted money on. If you’re looking for decent cameras that’ll actually keep a record of footage for you without having to pay a subscription fee then search elsewhere. @googlenest

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  Harry Papadhimitri (@papadhimitri) reported 8 minutes ago

  @googlenesthelp I have a problem with my nest thermostat third generation I had before in the app but now doesn’t connect anymore to the WiFi Can you halo me to solve this or replace the thermostat ? I did hard reset to factory settings and still the same

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  cesar (@Ceedizzy1) reported 9 minutes ago

  @googlenesthelp I need help, my nest thermostat lost wifi and I did everything and can't get it to work again. The thermostat works but no wifi connectivity. Did a reset , reset account connections, rebooted modem and router. PLEASE HELP!!

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  Dawgged (@DawggedSoftware) reported 9 minutes ago

  @zerohedge @googlenest @Google You realize websites have security measures when someone does failed login attempts right? Imagine how many people tried the login after the initial screenshot...

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  Claire Ellis (@ClaireEllis_JPC) reported 10 minutes ago

  @googlenesthelp I’ve been waiting over a week for a response to my support log, your AI app gave me poor advice & I now have a non functioning thermostat & no upstairs heating. This is really poor customer service!

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  Sam Modell (@samboni96) reported 11 minutes ago

  @googlenest Nest app isn’t working. Can’t login and I know my info is correct.

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  The nasty riff, but slower. 🇵🇸 🇱🇧 (@nastyriff) reported 13 minutes ago

  @JeffDean Bro, I just want my @googlenest speaker to stop saying "Sorry, I don't understand". You broke it. Fix it. Get Gemini on that. And play the damn song I ask for, not a remix radio station.

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  brn (@Von_der_Land) reported 14 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes **** valuable.

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  Nicholas Houston (@nichouston) reported 16 minutes ago

  yo @googlenest every time you turn up my a/c when im gone and i come home to a warm house, i crank that **** way down to cancel out your woke climate change bs, how bout you tell your executives to turn in their private jets!!!!

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  ****** 🎿⛷️🥅🏒🟦 (@shorn2222) reported 17 minutes ago

  @googlenest what is going on? I can’t login

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  Manan Patel (@MaNaN94127) reported 19 minutes ago

  @googlenesthelp i have google nest 3rd gen. When i bought it was connecting to wifi easily. However, all of sudden it stopped connecting. I jave tried all possible troubleshooting for the nest to connect to wifi, still cannot connect. Please help

• 
  brn (@Von_der_Land) reported 20 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes actual **** more valuable.

• 
  Kevin (@McNamara_Group) reported 24 minutes ago

  @googlenest @madebygoogle Subject: URGENT ESCALATION: $650 Nest Hardware Unusable / Account Locked After Church Vandalism To Google Nest Support / Escalation Team: I am writing to urgently escalate a situation that has rendered $650 worth of brand-new Google Nest cameras completely useless due to an automated account lockout loop. Recently, our local church was vandalized. I have been a loyal Google user for years and personally promised our pastor that Google’s ecosystem was reliable and spectacular. Based on my recommendation, we purchased four new Google Nest cameras to secure the building. Here is the exact timeline of what has happened: I set up a new dedicated Gmail account specifically to manage the church's new security system. I successfully set up all 4 new Nest cameras on that account using my mobile phone. Everything worked perfectly on my device. I then gave the email and password to our pastor so he could log in and monitor the system from his end. Instead of letting him log in, Google’s automated security randomly locked the account and sent an email demanding an explanation for why the account was created. I provided the full explanation, and the account was officially "restored" 2 days later. The Current Issue: Despite the account being restored, the system is STILL blocking any login attempts from the pastor's devices or any computer. It continuously throws an "unrecognized device" error, even with the correct password and recovery information on file. Because of this endless security loop, we cannot hand over the account to the church. Right now, these four cameras are essentially $650 dead sticks. We cannot monitor our recently vandalized church. I understand Google has automated security measures, but I need a human being to look at this account, lift the device lock, and allow us to actually use the hardware we purchased. I need this escalated to someone who can resolve this immediately.