Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • 7drah Dave 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺💙 (@7drah) reported

    @googlenesthelp I've tried turning it off and on again, still the same. However, ive noticed if I rephrase the request to "hey Google, set a timer for x minutes", it does it correctly. I've also phrased it "hey Google, set an x minute timer", but now it suddenly has an issue with that.

  • pharmerashly Ashly PM (@pharmerashly) reported

    @googlenesthelp all of my google nest cameras went down simultaneously. My wifi is fine, and I reset my router. I even deleted the camera and added it again and still not working.

  • dangub Dan Guberman (@dangub) reported

    @googlenesthelp Just happened all of a sudden today. No changes otherwise. Usual troubleshooting didn’t help.

  • argylelewis Argylelewis (@argylelewis) reported

    @googlenesthelp tried to post my broken nest at several DHL service points using the returns label emailed to me. None can send it as its an international parcel. tried to create pickup from my address still not working. Can you help me ship this broken thermostat please?

  • SnacksShark shark.snacks (@SnacksShark) reported

    @googlenest @jmwein fix this please! it is ridiculous that nest can't be connected with gsuite or google workspace accounts. What is the point of advertising nest to businesses if they can't even connect to it?

  • Saubhya09 Saubhya Srivastava (@Saubhya09) reported

    @googlenest @googlenesthelp @Google Very disappointed again with Google Nest support. Weeks of email follow ups on open case since January with no responses from the senior support staff. Was assured by senior staff that she would be my poc & would help see this case through

  • Buginian Dogokio (@Buginian) reported

    Over the past day or so, my Google Nest has been throwing me random "Sorry, I don't understand" error messages just before it reads out my upcoming routine. And this happens without me giving any command to Assistant. Quite annoying. @googlenest @googlenesthelp

  • RiggedTheGameIs Scott Marshall (@RiggedTheGameIs) reported

    @googlenest Really cool how you guys have neglected the app and let it turn to poo. The timeline has clearly been broken for some time now and you guys just ignore it like you do with all your other stuff.

  • Topmantoner Andy Toner (@Topmantoner) reported

    @googlenest @madebygoogle Faulty thermostat with a known W5 error. You mistakenly send me a replacement back plate rather than the thermostat and now 3 weeks later I still have no working thermostat and you seemingly have no way of sending the correct part? VERY disappointing.

  • doghandleruk Paul (@doghandleruk) reported

    Anyone else had a problem with a @googlenest thermostat and @TPLINKHelp Deco system coexisting? Mines been fine for months, and now all of a sudden both have become unstable with no system changes. Nest drops the heatlink, and deco drops the mesh.

  • kieran_taylor Kieran Taylor (@kieran_taylor) reported

    @googlenesthelp thermostat can’t find -any- yes -any- WiFi. Reset, rebooted, etc. nada. Help?

  • TheRealHatam harold washington (@TheRealHatam) reported

    @googlenesthelp please help me fix my router

  • hozo1 howard zoss (@hozo1) reported

    @googlenest @madebygoogle Bought a Nest Thermostat. Took 2 months to find someone to install, it doesn't work. Nest support says my voltage is too high. NO WHERE on the box is there a voltage requirement. I cannot return it now nor will Google help. BUY RING, Google ruined NEST. BUY RING

  • sbarruch Susanb (@sbarruch) reported

    @googlenesthelp Smoke detector. Asking me which device speaks volumes about your customer service as I provided the case # to you in advance. Just another roadblock to resolution which I received all day re-telling my issue to 4 pro support reps!

  • Errkal Errkal (@Errkal) reported

    @googlenesthelp That seemed to work so I have a workaround at least until you fix whatever was changed in the last few days :)

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