Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
| Birmingham, AL | 1 |
| Rotterdam, zh | 1 |
| Taylor, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Dillon Flint
(@dillon_flint) reported
@googlenesthelp my google nest thermostat 3rd gen won’t connect to wifi. I’ve reset wifi settings and allowed Nests battery to drain completely and then plug in. It won’t recognize any networks. Could you help?
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Diet Coke™️ button
(@htownWOW) reported
@googlenesthelp hi there. what’s the warranty on nest smart thermostats? I bought 3 in April of ‘21 and they’re nothing but trouble. Always going offline, always a technical note or notices, bad iOS interface, etc.
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Dillon Flint
(@dillon_flint) reported
@googlenesthelp No problem. I’m in the US. Would you prefer a DM, email, or other form of communication to send the other information?
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Amanda Sebesta
(@agsebesta) reported
@ChelseaMAdam @ERCOT_ISO @googlenest Lol. My thermo is usually on 75 during the day, with the fan on high. It's not too terrible, but talk to me in July.
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NikoP3
(@nikop3) reported
@googlenesthelp Using only 1 network name in wifi. Error happens in google home app : this nest mini is not found connected to the wifi network and hence cannot be casted. Direct Interactive with device also received response notifying that device is not having any connection to wifi network.
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RB
(@rb89rb) reported
@googlenest why do your nest cameras keep going down?? In the past week my cameras have gone down over four times and there is nothing wrong with my Internet connection
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Hala هالة
(@halathinkeths) reported
Ridiculous service from @googlenesthelp refusing to investigate potential bugs when my grandfathered subscription was cancelled w/o consent. Clearly this org structure is broken if agents keep handing you off b/w teams, claiming "ur subscription is managed by Google, not by Nest"
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SkipW
(@MDRepublican) reported
@googlenesthelp My Nest thermostat lost wifi connectivity. I've reset my router, restarted my thermostat, deleted it and tried to add it back, and nothing works. It doesn't find ANY network despite the fact that all other devices find 5 or 6 other than mine. Help.
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Diet Coke™️ button
(@htownWOW) reported
@googlenesthelp Units often go offline and have to be restarted. Now they’re reporting 260s. It’s been nothing but trouble after the first week or so (they were great at first)
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s huber
(@shuber07796341) reported
@googlenesthelp I’m so disappointed in my Google Nest Thermostat. It broke down after 2 years. I don’t recommend this unit. I think I’ll go back to Honeywell. My old unit lasted many, many years and worked just as well.
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Derek Johnson
(@JohnsonDerekM) reported
Hey @googlenest. I encountered a pretty catastrophic failure mode in my 2nd home. The thermostat failed in a way that it called for both AC cooling and emergency heat at the same time. My electricity bill was 10x the month before! Anything you can do to help?
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Andrew
(@HipsterSmoothie) reported
After countless attempt to pair a @googlenest smoke detector I think I have to send em all back 😭 I’ve gone through every trouble shooting step and nothing helped
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Erin Wold
(@ErinEWold) reported
.@googlenesthelp worst customer service. Something that should take 5 mins has turned into 3 hrs. And no answers. Buyer beware!
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NikoP3
(@nikop3) reported
@googlenesthelp Thank you for replying. I have rebooted couple of time incl resetting the device. Also there are home mini and Chromecast connected to the same wifi and they're working just fine, no issue with disconnection.
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huning
(@yhnhny) reported
@joycedillard @googlenesthelp Did you get yours resolved? I'm starting to have the same issue. Thx