Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1
City of Hazel Park, MI 1
Macomb, MI 1
Houston, TX 1
Chicago, IL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • WhitneyRoth Whitney Roth (@WhitneyRoth) reported

    @googlenesthelp Oh that’s great to know. Thanks. Too bad that it’s not with the nest app to easily scan through all cameras. Is the nest app being phased out to google home only?

  • badbeeech mermaid ∞ (@badbeeech) reported

    @googlenest my nest keeps just turning off. Since the first time it happened it won’t go back online. I did all the trouble shooting. Work for a year no problems now this.

  • DinisDa dinis da silva (@DinisDa) reported

    @googlenesthelp hi to may concern I have a google thermostat 3generation for a probably 2 years and now at can’t connect to wifi I try everything according to google nest and won’t connect can u help me with that thank you

  • leviticus787 Aaron Anderson (@leviticus787) reported

    @googlenesthelp When are you going to implement the simple fix of letting users fix it when the camera thinks 2 people are the same. It’s not hard but with hundreds of complaints in the forum you do nothing. Just let us select specific faces and rename them.

  • tinytheclanger tinytheclanger (@tinytheclanger) reported

    @googlenesthelp I’ve just received a new router & have been trying to connect my Google Wi-Fi to it for the best part of 5hrs. I’ve tried everything I can think of, also some things suggested on other forums. Can you advise if it’s a known issue and is there a work around?

  • MrKyleHayes Kyle Hayes (@MrKyleHayes) reported

    Setting up a new @googlenest camera is one of the most frustrating, annoying, terrible experiences I’ve had as of late. What a convoluted process. Nest was an infinitely better company and customer experience before Google got involved.

  • ISUSycamores Sycamore (@ISUSycamores) reported

    @googlenest @googlenesthelp stop being stupid and making me sign in every time I open the app, then half the time tell me I have the max amount of homes for an account.

  • mFauntleroy Mark Fauntleroy (@mFauntleroy) reported

    @googlenesthelp Need help w/Nest 3rd G thermostat. It can no longer find wifi signal and no longer holds a charge longer than a day. I've only had this for 7 months. Help.

  • Bishnubarman25 BishnuBarman (@Bishnubarman25) reported

    @googlenesthelp plz help google tem my ads acouunt money add prolbm

  • herreraoicc harshal (@herreraoicc) reported

    @googlenesthelp Thank you. I'll DM you guys if the issue persists. Reinstalling the app has worked for me so far. Let's give it another week.

  • Alleedwards Allen Edwards (@Alleedwards) reported

    @googlenesthelp I had a power outage for 30 minutes and when it came back on the thermostat would not connect. It says it can’t find any Wi-Fi connections. I’ve reset the thermostat I’ve reset my modem. The agent on the phone hit me too I uninstall the app and now I can’t reconnect.

  • NayakKaran Karan Nayak (@NayakKaran) reported

    @googlenesthelp home is unable to connect to wifi while setting it up, any help is appreciated

  • SAndersonWJI Scott Anderson (@SAndersonWJI) reported

    I have 3 Nest thermostats, a doorbell, and a camera. Was going to buy 2 cameras for our pool that being built. But they don’t work with the Nest app? And the Google app is terrible. @googlenest

  • ChuckCanuck3 Chuck Canuck (@ChuckCanuck3) reported

    @kevin2m4 @googlenesthelp I got that, then only some sites/apps work. All devices say connected, no speed issue. @RogersHelps

  • Cii_Lo Cii Lo (@Cii_Lo) reported

    @googlenesthelp I have a a Nest Learning thermostat and it keeps shutting off and not finding any networks. Please help

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