Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • ajlynch4 This App’s Worst Speller (@ajlynch4) reported

    @googlenest Hi there. Why does my app keeps saying the nest unit is off-line when the next unit is saying it is online, on the same Wi-Fi is my phone with the app, and everything else is working. It only seems to be an issue with the app.

  • ponnaravi Aravind Ponnutw (@ponnaravi) reported

    One of worst customer service from Nest @googlenest . Accept you sent bad replacement but claim it is past warranty after update

  • MrPugliese Mike Pugliese (@MrPugliese) reported

    @googlenesthelp It has since been resolved. The issue was it was asking me to confirm my identity and the only way it would do so is with the Gmail app which I don’t want to install

  • shepshedblunt Mr B (@shepshedblunt) reported

    @googlenesthelp your call back system and responses on the forums are appalling service. I’ve paid for a subscription to nest aware and can not get it to work. I see many others have the same issue. Will not be using in the future!

  • sgrif Sage Griffin 🏳️‍⚧️🏳️‍🌈 (@sgrif) reported

    @googlenesthelp What's especially frustrating is that it looks like there used to be a way for me to access the kind of detailed information I'm hoping to get to help diagnose the issue, and it was actively removed as part of the migration to the google home app

  • DDylanking81 Dylan (@DDylanking81) reported

    @googlenesthelp I think we first noticed it in December. The point is about 8 m from the primary unit down a flight of stairs.

  • DDylanking81 Dylan (@DDylanking81) reported

    @googlenesthelp I'm in the UK. I have the Nest Wifi router (Snow) and point (Snow). The router seems to be fine but the point drops offline randomly and has to be restarted to work again. I bought them in Sept last year from the google store.

  • DDylanking81 Dylan (@DDylanking81) reported

    @googlenesthelp This response has wound me up. When the Mesh point is working I get good coverage (130MBps downstairs and 250 MBps upstairs) the problem is the downstairs point drops offline for no reason.

  • harrisja Jason Harris (@harrisja) reported

    My @googlenest Thermostat says it's 80 degrees in my house. It's obviously not - maybe 68/69. There's no heat near the thermostat...anyone ever had this happen? Powering down didn't help. Factory reset didn't either

  • RayLord Raymond Lord III (@RayLord) reported

    Cannot recommend enough NOT to buy a @googlenest ever since @Google got their grubby hands on it, total trash product. Never loads the history, app is constantly slow and awful, they couldn’t have made it worse if they tried. DO NOT BUY IT.

  • TheresaZandi Theresa Zandi (@TheresaZandi) reported

    @GoogleNestHelp Nest cannot connect to WiFi. Tried resetting several times over a period of time to no avail. Unit is less than 2 years old. Help, please.

  • uklee Lee 🇺🇦 (@uklee) reported

    @googlenest @googlenesthelp constantly seeing the blue animated circle when trying to view live feed this has been the case for the last 2 to 3 weeks this is a paid for service through nest aware which isn’t working. When are you gonna have this problem fixed?

  • sgrif Sage Griffin 🏳️‍⚧️🏳️‍🌈 (@sgrif) reported

    @googlenesthelp Most video conferencing/screen sharing applications that aren't in the list of apps shown in "preferred activities" quickly degrade the video bitrate below 1Mbps, but without the ability to access diagnostics on the router it's impossible for me to determine if it's the problem

  • juventuz Armando Testani (@juventuz) reported

    Update on the @madebygoogle saga, just got off the phone with their support. They won't refund me the $100 they charged me for a broken product from their store because they say they no longer make the item. Yet they sold it to me just last month. @googlenest are scammers.

  • jaychangela1 jay changela (@jaychangela1) reported

    @googlenesthelp Hi any update on the fix.

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