Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Escondido, CA 1
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • running_man_sam Sam (@running_man_sam) reported

    @googlenesthelp In its current location? It's been on the desk for a year without any issue what so ever, mic working and responding fine. Tried a different outlet and also a different cable.

  • melaniemorgann melaniemorgann (@melaniemorgann) reported

    @googlenest has the absolute, most terrible scheduling system. It has the least user friendly design I have ever used. Hands down, period. I could not say worse things about it. 0 out of 5 stars.

  • MT_Spartan Michael M.T Spartan (@MT_Spartan) reported

    @googlenesthelp Hi, My Google Home keeps disconnecting bluetooth every time when I connect from my device. Please Help how I can fix this issue

  • CowCamel Cow Camel (@CowCamel) reported

    @googlenest Issue with humidity accuracy on your Nest thermostat . It’s been this way since purchase . Bought several $5 hygrometers that are WAY more accurate than your $$$$ thermostat. Attend to your customers.

  • lrichardson727 ʞooן noʎ ǝpɐɯ (@lrichardson727) reported

    Migrated @googlenest to @Google cuz the thermo had to be fully reset & no longer worked w #GoogleAssistant. Lost #NestAware 1st Gen with no way to get it back. Now cost is OVER DOUBLE to get back the 24/7 recording on my doorbell. WORST MISTAKE EVER and I'll be switching services

  • Pyronius1 Jorsh (@Pyronius1) reported

    @googlenesthelp There seems to be a huge issue with Google Wifi/Nest pucks resulting in thousands of users experiencing daily severe slow downs until they restart their primary puck. The issue appears on forums for the last 7 months or so. Is there a fix coming for this?

  • ABMMikeMendes Michael Mendes (@ABMMikeMendes) reported

    @googlenesthelp To best specific, the error message we get is "sorry, it looks like nest is unavailable right now".

  • decompiled Jonathan Keslin (@decompiled) reported

    @googlenesthelp I've got a Google WiFi (pre-nest) system that I love, but it's started to randomly glitch lately. Every several days devices lose connection and the main point needs to be power cycled to fix. App says all is fine and lights are normal. Can you help?

  • njlimetfan Pants Petano (@njlimetfan) reported from Scotch Plains, New Jersey

    @Google @googlenest had a free year sub for nest aware, received an email offer for 1/2 price year sub. Paid and lost my free year sub. Now the won't revert it back or add the time on my new sub. How does that make sense? Why would I lose my year sub, should they combine? Help!

  • Cheema28847035 Cheema22 (@Cheema28847035) reported

    @googlenesthelp Hello my nest is not connecting to my Wi-Fi anymore it was working fine and last week it lost the connection and then I tried everything I could. Need help!

  • Engr_at_Lawrge Engineer-at-La(w)rge (@Engr_at_Lawrge) reported

    Another day, another 💩 experience from a supposedly trillion $ software company. @Google @googlenest thermostat's "self-learning" feature is utter trash. Woke up hot & sweaty last night to find that it had "learned" to set the temp to 82 F, something we've never taught it to do.

  • chris122380 Christopher Anthony (@chris122380) reported

    @googlenesthelp No help codes or messages. The last power outage was a few weeks ago. No HVAC work. I did charge the thermostat over USB and will see what happens from there (never had to do that before).

  • MyVaping Dan @ MyVapingReviews (@MyVaping) reported

    @googlenesthelp HELP! How do I get an update on a support case?

  • MiladDarvishi1 Milad (@MiladDarvishi1) reported

    @googlenest can you get your productive colleagues to help me with my issue. It has been a month. And the outcome of that has been only you getting 200 dollars from me for nothing. In general, the customer service seems to be acting worst compared to Amazon and Apple.

  • MT_Spartan Michael M.T Spartan (@MT_Spartan) reported

    @googlenesthelp This keeps happening a lot, I’m always closer to the Google home when connecting bluetooth, but I want to know what causes the issue why it keeps disconnecting my device. it wasn’t like this in the past years

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