Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Wesley Chapel, FL | 1 |
| Sandusky, OH | 1 |
| Tampa, FL | 1 |
| Escondido, CA | 1 |
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hesse | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Lisbon | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| London, England | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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TW (@timo_winter) reported@googlenesthelp @googlenesthelp TD004 error - but every other device in my house can easily connect to my wifi. At this point I think the nest thermostat is just faulty. Thanks for your help as soon as possible!
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Gregory Silvestri (@gjs1219) reported@googlenesthelp I've had my Gen 3 Nest thermostat for about a year and all of a sudden it can no longer find my wifi signal. I've restarted it, tried to input the wifi name and password multiple times. I've reset it and started from scratch and nothing works. Please help.
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Justice 🇨🇦 (@724pine) reportedGoogle’s Nest app keeps logging itself out all the time. It is not just my phone, everyone in my family experiences the same. @googlenest please fix this.
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Mike Wickett 🇺🇲🎙🏈🏀👨👧👧👩👦🤘🚀 (@mikewickett) reportedNeed @googlenesthelp HELP: For the last two months at the new house, our Nest has worked 100% fine. Yesterday, it disconnected from wifi because it can't say at the necessary 3.6v. Yes, the red wire is connected correctly. This happened a year ago - 1/
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Sandy Neck Beach (@Sandyneck) reported@googlenesthelp hi we are having the wifi chip issue (previously working Nest now says “type in network name”). We’ve reset it to no avail
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Nicole 🐯 (@poisonivyy007) reported@googlenesthelp So the recent activity doesn’t really help for what I’m looking for as far as history. I want to be able to scroll backwards like in the nest app for each camera. Our new camera says “history” when I click it in the google home app but none of the others do.
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Deepak Asrani (@deepakasrani) reported@googlenesthelp my nest thermostat stopped connecting to wifi. Just 2 months old. Got a m22 message, tried all possible options including factory reset but no luck. Pls help
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qousqous (@qousqous) reported@googlenesthelp can you help with my Nest Thermostat? (3rd gen). It’s connected to our wifi and is getting updated weather data, but on the phone app and web app both, it says my thermostat is offline. I’ve tried rebooting.
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Sandy Neck Beach (@Sandyneck) reported@googlenesthelp Google reached out to help me replace my Nest I’m glad they did. I feel like a $200 smart thermostat (that provides Google with my personal thermostat habits) should last more than 2 years. I’m glad they agree.
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Julien L. (@BlakBat_) reported@googlenesthelp Or you could make your website not depend on third-party cookies. Just saying... The issue is you, not I.
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NM (@naresham) reported@madebygoogle @Google @googlenest As long as Google decides to investigate, try it for themselves to replicate the issue & fix it. Also, I told you that I switch off the speaker daily in the afternoon, it's because even when DND is ON it makes sound when laptop auto-connects via BT. Fix the software.
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TW (@timo_winter) reported@googlenesthelp @googlenesthelp!have a major problem with my google nest thermostat. It has been “offline” for weeks now and I just completely reset it and deleted the nest app and created a new account. After scanning the QR code it gets stuck on cannot find Network with TD004
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cindy (@xcindyw) reported@googlenesthelp my thermostat has stopped connecting to the internet. :( I've tried almost everything possible. Pls help
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Arizona State Mime Inspector (@wandering_j) reportedSo all of a sudden, my @googlenesthelp has started saying it has a problem with the Y1 wire. Yet nothing about it has changed since I installed it a few months ago. Everything looks right, and it worked great all summer. (shrug)
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TW (@timo_winter) reported@googlenesthelp I have the Nest Learning Thermostat and it’s still not working. Is not finding my wi-fi even though every other device can! Need actual help!
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