Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • moonflowerfliss felicity ☽ ☆ (@moonflowerfliss) reported

    @googlenest iPhone 11. Once I had an issue with Stan, but apart from that it’s only been Disney+. Hence why I asked them the issue as I thought it might be their problem

  • luthorscoulter laur (@luthorscoulter) reported

    @googlenest Yes the same thing happens on both casting from the app and using voice commands. I have tried unlinking and relinking my Spotify account through the Google Home app which worked at first but then it started again. Could it potentially be due to a poor wifi connection?

  • lucyellrose Lucy Sims (@lucyellrose) reported

    @googlenesthelp no help offered to us with a broken heatlink. Snowing and baby in the house and no sense or urgency to fix it so we have heating 😔

  • Johnny_Mahon John Mahon (@Johnny_Mahon) reported

    @googlenest I’ve performed a factory reset, created a new Nest profile, no improvement in performance. The random heating has always been an issue from 2014.

  • NayakKaran Karan Nayak (@NayakKaran) reported

    @googlenesthelp bluetooth is not working from past couple of weeks, I tried every procedure mentioned in your support portal but nothing works #GoogleNestHub #Bluetooth #googlehomebluetooth

  • EdanClay Edan Clay 🇺🇸 (@EdanClay) reported

    @madammarsh @Suavebones @googlenest 70 is impossible to sleep. It wakes me up in a bad mood EVERY MORNING. Luckily I can turn it back down from my phone. But “smart” isn’t smart if it won’t do what you ask.

  • sopranocrazy GLCMCFC (@sopranocrazy) reported

    @googlenest Amazon customer Service put your customer service to shame. Engaging helpful people who don’t put holding charges on people’s accounts for faulty broken equipment. They replace straight away

  • Thakshi Thakshi (@Thakshi) reported

    @googlenest my 3rd Gen Nest heatlink stopped working. Less than 1y old. Electrician checked, said it’s faulty unit. House is freezing as no heating! Cannot get through to customer support. Help please!

  • gabrana_1959 Gabriel Braña (@gabrana_1959) reported

    @googlenesthelp setting up a new nest wifi point I get an error “no internet signal”. I did it with google home app and all the previously steps were correct. I put the point one meter from the router. I had the new nest wifi working in my phone and I checked the nest wifi ok

  • sopranocrazy GLCMCFC (@sopranocrazy) reported

    @googlenest made to feel like I was lying to customer service having to make a video and send to customer service only to be told it’s broken and they will replace but need to put a credit card hold on a google account and forcing me to open. Awful company to deal with

  • costillaman costillaman (@costillaman) reported

    @googlenest I have not contacted support but I have read a thread where people were having the same problem and they told them to switch to 1080p 60hz and another they said it could be a faulty product. I've returned and still have the same problem on the new one.

  • mortenkorshavn M🍩RTEN (@mortenkorshavn) reported

    @googlenest Yeah.. but I tried to tell you that the problem is that you guys changed the overall reply to something that doesn’t make any sense... and there was no reason to as the old reply worked fine. If it ain’t broke don’t fix it.

  • moonflowerfliss felicity ☽ ☆ (@moonflowerfliss) reported

    @googlenest Maybe? I’ve had to reset it on two separate occasions because certain apps will stop showing the option to cast. I don’t know whether it’s an issue with the apps or if it’s on my end

  • Ross_A_Sims Ross (@Ross_A_Sims) reported

    @googlenesthelp can you help me understand something? when I ask my Google Home hub to shuffle music by an artist why does it default to YouTube and not YouTube music? It tells me there's nothing available on YouTube. I don't think of "shuffle" as a video word.

  • JazzyMcK Jason McKnespiey (@JazzyMcK) reported

    @googlenest @jmwein This crazy situation still rolls on, Google and Nest have ignored all us Family GSuite loyal (paying) customers for years being forced to use a separate @gmail.com email account is ridiculous. Extremely bad form. Irony is you can use Ring / Hive etc with GSuite accounts.

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