Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • colinza Colinator (@colinza) reported

    @TheHookUp1 @googlenest A good league or a bad league? What league is Unifi?

  • LGY1285 Lisa Y (@LGY1285) reported

    My google nest camera went offline, tried to reset it - not working - and @googlenest was NO help!

  • CarlS_Matco Carl Schneider (@CarlS_Matco) reported

    @googlenesthelp I have a nest thermostat that can't find any networks. I have tried resetting the fiber optic modem, the Google mesh network and resetting the nest all in different orders with the same results. Please help as I love my nest products.

  • digantasarkar58 Diganta (@digantasarkar58) reported

    @googlenest I bought @Google Nest mini from @Flipkart, after using it for 15 days it was not working. I asked for help from the nest mini support team, they told me we will replace your product. From there 3 months over still Google is trying to replace my product.

  • StevenCorujo Steven Corujo (@StevenCorujo) reported

    @googlenesthelp Good Morning! I have a google Nest thermostat E that I’ve had for quite some time now and the wifi just stopped working on it. I’ve followed all the trouble shooting advices on your support thread online. Reset my router & modem. Even FR my nest and still nothing.

  • ShivT1971 Sober in The City (@ShivT1971) reported

    @googlenesthelp FYI issue is still not solved

  • Skwerl23 Skwerl (@Skwerl23) reported

    If you own a Samsung Android, don't buy @madebygoogle @googlenest cameras. The 2 way talk is broken. They are using the wrong microphone on Samsung in the home app, and refuse to fix it.

  • DPTheCodeApe DP (@DPTheCodeApe) reported

    @HiFiMan5 @googlenesthelp Got the same issue, Sony ad55a8

  • StevenCorujo Steven Corujo (@StevenCorujo) reported

    @googlenesthelp TY for your reply. No changes in the network even checked my NAT settings & firewall. It just randomly switched to Offline this morning and when I try to connect it just stays Searching without finding a network and if I try the nest app it says “Error M5” unable to connect.

  • Haych_AFC H (@Haych_AFC) reported

    @googlenesthelp I am unable to connect to wifi as I have a w5 error code on my Nest Learning Thermostat 3rd gen. I did all the troubleshooting and the issue is still there. Please advise.

  • HappytheKnight Knight (@HappytheKnight) reported

    @Google @googlenest my doorbell keeps disconnecting and going offline. Where is your support? How many times do I have to hard rest it before you exchange it?

  • LGY1285 Lisa Y (@LGY1285) reported

    @googlenesthelp It’s offline, I am not having internet issues. It randomly went offline. I reset it, removed and re downloaded nest, nothing works

  • MrMilanes Fabian Milanes (@MrMilanes) reported

    @googlenesthelp I did contact support and David a representative who chatted with me wasn't able to help me. My nest is not finding any network at all. How I can get it solved? Thanks

  • ShivT1971 Sober in The City (@ShivT1971) reported

    For the love of god is there ANYONE @googlenest who knows how to fix a thermostat??? Been on chat for over 4 hours this week. Now just being ignored in current chat. This is pure hell #Google #googleisshit

  • Malteaser379 Malteaser (@Malteaser379) reported

    @googlenesthelp I don’t need a conversation about this….You need to tell your customers that there is a problem and sort it out. I’ve already reported my issue but others reported theirs months ago, still nothing done.

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