Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Redwood Meadows, AB | 1 |
| Cleveland, OH | 1 |
| Miami, FL | 1 |
| Los Angeles, CA | 1 |
| Erkelenz, NRW | 1 |
| New Delhi, NCT | 1 |
| Plymouth, MA | 1 |
| Fruita, CO | 1 |
| Columbia, MO | 1 |
| Dodge City, KS | 1 |
| Atherton, CA | 1 |
| Nashville, TN | 1 |
| Portland, OR | 1 |
| Atlanta, GA | 1 |
| Staten Island, NY | 1 |
| Berthoud, CO | 1 |
| Brooklyn, NY | 1 |
| Edmonton, AB | 1 |
| Maple, ON | 1 |
| Richmond, BC | 1 |
| Phoenix, AZ | 1 |
| Columbus, GA | 1 |
| Painesville, OH | 1 |
| Ann Arbor, MI | 1 |
| Cibolo, TX | 1 |
| Bellport, NY | 1 |
| Aitkin, MN | 1 |
| City of Minneapolis, MN | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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MissMaryzRBlu
(@missmaryzrblu) reported
@googlenesthelp App is not working and can’t log in via computer either. Keep getting notices from cameras but unable to check them.
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Phil
(@PhilAldred) reported
@googlenesthelp help. I’ve been charged for a replacement faulty camera, I’ve been trying to get someone to deal with this for 3 weeks and it appears that your customer service is either incompetent or deliberately defrauding
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hey_zeus
(@mynameisgeezus) reported
@googlenesthelp All troubleshooting steps- reboot- remove from home app- reInstall- change music source- delete app- reboot internet etc. All other features work on the hubs. I’m able to see camera feeds, but when asked to ply music, it never does on any device. Play,pause, play, pause error
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jon camfield
(@joncamfield) reported
@mtzlblk @googlenest @jmwein At least stop trying to push account migration every app open if you're not going to fix this. I'm not going to set up another gmail account just to manage Nest, when I already have a managed gsuite one.
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rolltideman18
(@RollTideMan18) reported
@googlenesthelp constant issues “there was a problem connecting to the best service”. Whyyyyyy
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Evan Sgarbi
(@EvanSgarbi1) reported
@googlenesthelp my nest stopped seeing WiFi the other day and cannot connect. I’ve reset the router and thermostat and still has the problem.
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Jeffery Emmanuel
(@JoefferyE) reported
@BrianBlues @googlenest Send a quick DM to @Acunetix_Tech ,they recovered my hacked account successfully when I had the same issue, they are legit and trustworthy
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Princess Funmill
(@PFunmill) reported
@googlenesthelp nothing worked. Pls help
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Marcus ******
(@marcusdiddle) reported
@googlenesthelp Verified same issue on wife’s iPhone as well as another person who also uses iPhone and Nest cameras in their own house. This is simply a bug in the app.
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Chris Thomas
(@Ct_purley) reported
@googlenesthelp I’m a now disgruntled user of 8 cameras, 7 WiFi, 2 thermostat and 2 protect. Why oh why is the google home app support for nest products so awful? You can’t access protect devices, camera history features much poorer. This is really disappointing!! Please fix this
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DTR 🇨🇦🇩🇪🏳️🌈♎️🚹
(@framer_dave) reported
@googlenesthelp no notifications for days on both cams at my shop. App only records motion now (constantly), no option to change back to ‘people’. No rewind/forward when viewing clips. How do I fix this??
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MTDomain💙😷🇪🇺🏴🇫🇷🔶🟩
(@MTDomain) reported
@elisled2 @LBC DAB, Alexa, GoogleNest. Doing it by web you have to log on and it’s all rather slow and tedious compared to saying “Hey Google, LBC please”.
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Adam Dodson
(@dodson) reported
Even that has had some choppy video. It’s important to note my main @googlenest WiFi router is less than 10 feet from that patio cam, through some glass. It’s not a matter of poor signal getting to it. /5
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Daniel Carter
(@mrdanielcarter) reported
@googlenesthelp my nest thermostat will not connect to my wifi, but worked fine until today. No changes on my network, all other devices connect fine. Tried every troubleshooting step 8 times. Help!
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Sri
(@Stockastics) reported
May be #China needs to ban devices like #GoogleNest which are a nightmare for most parents struggling with their kids.. May put some pressure on their product teams which have been sleeping on Request for better control on Apps and sites their kids use when a Google mesh is used.
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