Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • magtheradon Maggie Avila (@magtheradon) reported

    I just said, Hey Google, cease all directives” and SHE DID NOT COMPUTE. I am SO let down. @Google @googlenest @googlenesthelp

  • RikDhuyvetters Rik D'huyvetters (@RikDhuyvetters) reported

    @googlenest Turning it off and on seemed to have resolved the issue :) That is normally what I try first, but since it coincided with the outages, I assumed that that was the cause. Thanks for the assistance.

  • ktlynksdy ktlynksdy (@ktlynksdy) reported

    @googlenest I want to help close this ticket (and finish my last ep of @Succession_HBO) Absolutely available tomorrow to test additional scenarios.

  • geoffwolfe Geoff Wolfe (@geoffwolfe) reported

    @googlenest I’m pretty sure you know what the issue is. Please fix the Google <> Nest auth integration. It’s a mess.

  • ShariWeech Shari Weech (@ShariWeech) reported

    @googlenesthelp You have the absolute WORST customer service. I have been trying for weeks to get you to warrantee my faulty nest thermostat, and keep hearing someone will be emailing me in 24 hours. It literally NEVER happens. You've agreed to warrantee it, now deal with it!!

  • Xceptionalthief Jack Shepard (@Xceptionalthief) reported

    @googlenest help. Nest thermostat will not turn on heat unless I manually change the mode every time. Gets cold at night when it doesn’t turn on when scheduled

  • numbersixtyfive schlorp⁷ (@numbersixtyfive) reported

    @googlenest no, I've set it up before. my nest mini is in my room and the router is downstairs but when I had it set up previously there was no problem. also, i switched network providers recently. i don't know if that has a hand in why I'm getting this error?

  • va3jme Jamie Cashin (@va3jme) reported

    @googlenest Unplugged it for about 3 minutes... Plugged it back in and it still doing the same thing. Have you had any other reports like this? It was happening to a friend of mine yesterday but rebooting his server fixed it

  • apburke Andrew Burke (@apburke) reported

    @googlenesthelp Purchased a new Chromecast with Google TV and set it up. I can't control it using my Google Home speaker. when I ask Google to show me action movies on Bedroom TV it says it is doing it but nothing happens. After a few seconds it says something went wrong. Help

  • numbersixtyfive schlorp⁷ (@numbersixtyfive) reported

    @googlenest yes actually 🥺👉👈 I'm trying to set up my nest mini and it works up until the last step where i try to connect to my wifi network. the error message is "could not communicate with your best mini" and I've already tried restarting the wifi router and the device itself

  • sarah10230191 Kirbae (@sarah10230191) reported

    @googlenest I thought the original problem was in reference to the Chromecast, which is where I’m having issues. I’ve had seamless streaming instantly from my phone from various apps until now and all of the apps will not recognize it as a device. I’ve unplugged and reset but still errors

  • styleadjacent adjacent (@styleadjacent) reported

    @googlenesthelp Sorry for the slow reply. I ended up re-looking at my home’s location in Nest. When I did that, it showed my phone as a blue dot. That must’ve have reset the location, as now it senses as being “here” (home). All working now.

  • coops_92 Miles Cooper (@coops_92) reported

    @googlenest hi, I've been in touch with support but they aren't helping at all. The Google assistant has stopped working on my best hub, Google homes and my pixel 5. It's been down for a few days now either saying "there was a glitch" or "cant connect to Google"

  • ktlynksdy ktlynksdy (@ktlynksdy) reported

    @googlenest Hi! This is only an issue with HBO Max from an iPhone XS. I don’t not have and android device to compare.

  • VK_231 Vikas Kale (@VK_231) reported

    @googlenest today I purchased google nest mini. Wen i plugged in its nt workin properly smtym it's responding n sometimes it's automatically shutdown

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