Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • naresham NM (@naresham) reported

    @Google @googlenest This Issue is escalated since long but still is not resolved. I can broadcast to any local or remote home speaker using Assistant on phone but speaker to speaker broadcast does not work. Please try for yourself and you will know. BROADCAST TO <SPEAKERNAME>

  • AidanSansom Aidan Sansom (@AidanSansom) reported

    Hey @googlenesthelp . your customer service is atrocious. Trying to get a refund on a faulty product is impossible. I've been on the phone for over an hour in some kafkaesque nightmare, and ended up talking to an automated line. Be ashamed.

  • MiladDarvishi1 Milad (@MiladDarvishi1) reported

    @googlenesthelp I have been incorrectly charged due to some automated issue on your side and some back and forth. Can you please resolve it.

  • Lenodski *** (@Lenodski) reported

    @googlenesthelp To power down and reboot. Help!!

  • SouthAvePaper South Ave Paper (@SouthAvePaper) reported

    Nest Thermostat is still broken after multiple painstakingly long tel & chat sessions. @googlenesthelp refuses rush replacement! I am supposed to wait 7 days for a replacement while temp 79 at night& 90 during the day? Also No HVAC refund as promised after 60 days 1st problem!

  • MiladDarvishi1 Milad (@MiladDarvishi1) reported

    @googlenesthelp Hi, can you please ask your colleagues to help me. By mistake, i got charged for 203 dollars and it was not supposed to happen.

  • MaryKSLong Mary Long (@MaryKSLong) reported

    @babslp_xo Wow, you managed to get that hunk of crap (your Nest Mini) working? After two months & over a dozen support calls to @googlenesthelp mine still isn't working. It's in the garbage can where it belongs.

  • BakerKellyTN Kelly Baker, MPA (@BakerKellyTN) reported

    BTW @googlenest, when you click on the customer care call back on your page, the wrong @Google division calls you a back and has to transfer you to Nest. You should fix that too. (PS your cs reps were nice. you should pay them more.)

  • MattGroverEN Matt Grover (@MattGroverEN) reported

    @googlenest We’ve spent the last week treating symptoms, and it keeps seeming like it works, only to fail again two days later. Any kind of response? Or just gonna ignore the problem?

  • DebiMeinwieser Debi Meinwieser (@DebiMeinwieser) reported

    @jimgreco87 @Google @googlenest Everyone who is having the peeling issue should put them on blast so everyone knows NOT TO BUY THEIR DEFECTIVE NEST DOORBELL!

  • 7drah Dave 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺💙 (@7drah) reported

    @googlenesthelp For some reason incoming duo calls have stopped showing on my nest hub max. My phone and other Google devices ring, but the hub max doesn't. Outgoing calls work fine on it, though. Can you help?

  • tonyshabz Tony Shabz (@tonyshabz) reported

    Google's new @googlenest cameras are so terrible. I've owned a bunch of the old ones without issues. These new ones are just littered with bugs. Also, not allowing feeds to the original nest app is a horrible idea. Just all bad.

  • RichJuricic richard juricic (@RichJuricic) reported

    @googlenesthelp what can I do since my Nest thermostat has lost wifi and rebooting didn’t help?

  • BakerKellyTN Kelly Baker, MPA (@BakerKellyTN) reported

    Today, I received a reply from @googlenest "We are not able to issue a refund, the subscription will continue up until it expires." Since I had no means to cancel the service, I believe this charge was not approved by me. 3/

  • BrentonPoke Brenton Poke (@BrentonPoke) reported

    It's amazing the what simple **** google fails at doing while touting themselves as the "best engineers in the world". I try to turn on the lights with @googlenest that's on the same network, no dice. Phone also on same network? Works just fine.

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