Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1
City of Hazel Park, MI 1
Macomb, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • fathias Franklyn (@fathias) reported

    @googlenesthelp @gweasegayle I'm having the same exact issue. I thought it was my router. I reset everything. I also added a new wifi router. same error.

  • RohanBudhirajaa Rohan Budhiraja (@RohanBudhirajaa) reported

    @googlenesthelp Still nothing shows up on my nest connect. I think it’s faulty. The worst part is, it never worked and I have given up on it. Just use the lock to open with a codex so a hell lot of money going to garbage since it never worked 😕

  • WithReddd WithReddd 🇨🇦 (@WithReddd) reported

    @googlenesthelp Withreddd please help me

  • YMF_Horsey John Horsey (@YMF_Horsey) reported

    @googlenesthelp Twitters being weird and asking me to verify myself by phone so it's not working to DM

  • WithReddd WithReddd 🇨🇦 (@WithReddd) reported

    @googlenesthelp It doesn’t help I need a live agent it’s not working can u help with that ?

  • SLPDanielle Danielle (@SLPDanielle) reported

    @YaleHomeUs How long does it take for your team to reply to emails. We have a major issue with our lock that needs to be resolved. I sent an email a week ago but still no response. This is terrible customer service! @googlenest why do you partner with them?!?

  • shashib Shashi Bellamkonda (@shashib) reported

    As you ask know, I'm a big fan of @madebygoogle but my recent issues with @googlenest wifi and having a mesh of Google wifi routers is frustrating. The WiFi works better with just one and slows down when I have a mesh which defies all logic. It takes weeks for Google's support…

  • DJAnyReason (((DJAnyReason))) (@DJAnyReason) reported

    @googlenesthelp Used to be I'd never have trouble with Assistant understanding the names of rooms or routines I've added in Google Home - almost 100% accuracy. Lately it's screwing up more and more, with frustrating and alarming frequency. It's almost unusable at this point.

  • Blueglassegg Blue (@Blueglassegg) reported

    @googlenesthelp Yes. Chatted with your online rep, but apparently they can't help. Frustration factor is 10 of 10.

  • PhillyKeith Keith McMenamin (@PhillyKeith) reported

    @googlenesthelp can you help me find the best solution to bring reliable wifi to all areas of an old, 8500 square foot historical building with thick walls? Many rooms. One Google Nest router and a bunch of access points enough to get it down? #wifi

  • Lynn_Nothegger Lynn Nothegger (@Lynn_Nothegger) reported

    @JeanNairne @googlenesthelp Thanks Nest! Mum is now out dancing rather than sitting in a cold house trying to fix it!

  • tastietreatstv Tastietreats (@tastietreatstv) reported

    Why are my speaker groups suddenly not working @Google @googlenest

  • brettjbigler Brett Bigler (@brettjbigler) reported

    @googlenesthelp I love our nest thermostat but over the last week it has lost the ability to connect to our wifi so I can't control it from the app any more :( Is there something you can do to help me?

  • Don_HHerr H H (@Don_HHerr) reported

    @googlenesthelp Hello, my nest failed today after several months of normal usage. It can no longer find any wifi networks. I’ve tried everything I could to trouble shoot it.

  • krazytoo100 krazytoo100 (@krazytoo100) reported

    @googlenesthelp Both my Nest Cams Indoor and my Nest Cam Outdoor cameras do this. The Outdoor one is THE WORST! Every night starting 6:45/7:00 it starts spinning and goes off/on multiple times for hours. I notice it does it during the day as well and I have two WiFi extenders!

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