Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1
Westerville, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • texmod81 texmod81 (@texmod81) reported

    @googlenest @googlenesthelp Google Nest 2020... Worst smart product I've ever owned. 1. Immediately, it wouldn't install. 2. Spent 3 hours on the phone with support doing resets/reinstalls. 3. Has an equipment error. 4. Next week, Google Assistant stops being able to communicate

  • alexdalfonso1 Alex D'Alfonso (@alexdalfonso1) reported from Toronto, Ontario

    @googlenest products and customer service are literal garbage. Been on chat for two plus hours to hear "you're one week out of warranty, you'll have to buy a new unit." Apparently one can't reasonably expect to have a google nest device to last 2 years and 1 week.

  • flwrofevil emi (@flwrofevil) reported

    @googlenest It is at less than 10 ft of the router, there is always a changing beautiful picture on the tv screen from Chromecast so I think it is connvet to the witi. However it isnconnect to the tv usb for power. Coult that be the problem of under power?

  • topham Mark Topham 🇨🇦 (@topham) reported

    @marcoarment @googlenesthelp It's a "solved problem" so it doesn't interest Google engineers. Like most things they let rot

  • KarlHansford karl hansford (@KarlHansford) reported

    @googlenest I only set the nest wifi up today! Tried changing all my settings on the nest wifi until as recommend on your help page. ISP router was in full modem mode so this wasn’t causing any throttling just a straight pass through.

  • charlietpiper Charlie Tamara Piper (@charlietpiper) reported

    @googlenest The Nest Audio speakers came out not long ago, this is something that should’ve been fixed from previous models. This has been a known issue for years, how much longer should we wait for a fix?

  • SaSa1175 Sarah (@SaSa1175) reported

    @googlenest Did all of what you said and still says offline

  • ohmybeulahland 🐝 𝓑𝓮𝓾𝓵𝓪𝓱 𝓛𝓪𝓷𝓭 🐝 (@ohmybeulahland) reported from Cullowhee, North Carolina

    @googlenesthelp I've tried sending feedback about my Google Home devices not working well and the devices are still buggy! Send help!

  • ms_potato_indy Ms. Potato (@ms_potato_indy) reported

    @googlenest I assure you WE ARE HOME this much. Please stop turning my heat down 😒

  • alexdalfonso1 Alex D'Alfonso (@alexdalfonso1) reported from Toronto, Ontario

    Was forwarded to a senior technical specialist to help me troubleshoot. Spent 20 minutes reading my issues and responded with "the unit is end of life. You should buy a new thermostat, we come out with new ones every year". Almost like its designed to fail at 2 years @googlenest

  • mrjordilicious Jordy aka MrJordilicious 🏳‍🌈🐺 (@mrjordilicious) reported

    @googlenesthelp Recently I noticed that our Google Home devices didn't seem to properly connect to our @Sonos anymore. When we ask Google to "play some music" it replies that it will play from Spotify on our Sonos, but it doesn't actually start playing. Any idea how to fix?

  • Bradders1012 Anna Bradley (@Bradders1012) reported

    @googlenesthelp Finally got through on the phone and issue partly resolved

  • fmalik89 Faizy (@fmalik89) reported from Germantown View, Maryland

    @googlenesthelp unable to get network online, router keeps pulsing yellow. Have restarted modem and router multiple times, help

  • sadia_atique sadia atique (@sadia_atique) reported

    @googlenest I have been trying to contact best support regarding non functioning google nest as identified by HVAC professional. I called customer service they mentioned that they won’t return it and didn’t provide me any other information or help.

  • vancouverdtjb Downtownjuliebrown (@vancouverdtjb) reported

    @googlenest I have had it for a few years now and never have problems. Is it a glitch? I will try streaming another youtube channel or movie and see if it just that one video. Thanks!

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