Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • adammiarka Adam Miarka (@adammiarka) reported

    @jp2e @googlenesthelp Ha...we had this with Paw Patrol and Fire TV devices so it's not specific to Google! Could never fix it.

  • lightbody Lightbody (@lightbody) reported

    @BenGreenwood999 @googlenesthelp @Phil_S_UK Same issue here too.

  • MaFt MaFt (Not Matt, ever!) (@MaFt) reported

    @googlenesthelp UK. It's a Technicolor router in bridge mode connected to Nest WiFi (no change in 18mth). 1 other Nest WiFi, 2 Google WiFi in the mesh (4 in total). All working correctly except for Home app reporting network is offline and a few settings not working as it thinks it's offline.

  • bennetyee Bennet Yee 💉💉 (@bennetyee) reported

    @googlenesthelp Yes. The network was down. The app was showing old status or was being "optimistic". Either way, it's wrong.

  • Phil_S_UK Phil S (@Phil_S_UK) reported

    @googlenesthelp I received a notification at 0830hrs GMT indicating that my network was offline. It was / is not, and all devices remain connected to the internet including Nest Cams etc. I have tried rebooting both the modem and each of the WiFi Points but the app stills reports as offline 🤷

  • LiamJacobs_Eve Liam Jacobs (@LiamJacobs_Eve) reported

    @googlenest @googlenesthelp I’m getting a lot of false vehicle alerts on my nest cams, I didn’t have an issue till I had to reinstall to new network. Nest battery cams.

  • KevinFloyd1978 Kevin Floyd (@KevinFloyd1978) reported

    @googlenesthelp I've carried out all the troubleshooting tips. Contacted the help chat and worked through the steps they asked me to take, to be told the unit needs replaced. Awaiting an email with confirmation details for new unit

  • Phil_S_UK Phil S (@Phil_S_UK) reported

    @googlenesthelp OK, I have reinstalled the app, without success. I have also checked my wife's phone and this also reports that the network is offline.

  • KateMartino Kate Martino (@KateMartino) reported

    @googlenesthelp @googlenest worst customer support ever. Admitted they sent us a faulty thermostat but have delayed 10+ days to send us a new one. Meanwhile we have a freezing 3 month old baby and 2 year old in the house. Worst company ever

  • Antoniooooow z (@Antoniooooow) reported

    hey @googlenest i know the mic’s muted, i muted it for a reason. can y’all shut ******** up about it and let me PAUSE my music in peace?

  • Chris14203846 Chris (@Chris14203846) reported

    @googlenesthelp notifications issue is still not resolved. First started a couple days ago showing up late but as of today zero notifications at all. Frustrating.

  • bennetyee Bennet Yee 💉💉 (@bennetyee) reported

    @googlenesthelp Canned response scripts asking reboot reinstall different phones etc do not fix software bugs.

  • ferjan ferjan (@ferjan) reported

    @Mthhuhn @googlenesthelp I mostly need the cast to properly support surround sound (Fire TV, Playstation and Xbox have no issue, only Google)...

  • MASobur Muhammad Sobur (@MASobur) reported

    @googlenesthelp It’s already more than 2m away from the bathroom door. You really need to fix this product and make it compatible with local regulations.

  • naked_techie Naked Techie 💻 (@naked_techie) reported

    @googlenesthelp According to the notification on my phone it went offline at 9am GMT.

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