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Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Wesley Chapel, FL 1
Sandusky, OH 1
Tampa, FL 1
Escondido, CA 1
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hesse 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Lisbon 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Von_der_Land
    brn (@Von_der_Land) reported

    **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes actual **** more valuable.

  • rsnijders
    Raymond Snijders (@rsnijders) reported

    @googlenesthelp I don't have a Radio section under Services in the Home app. Could that be because i'm in the Netherlands? Anyway, it's a TuneIn problem i think. Even when i cast from the (working) TuneIn app on my phone, i get the same notice that the station isn't available in my country.

  • mrkylefield
    Kyle Field (@mrkylefield) reported from Montalvo, California

    I can't wait until somebody replaces the garbage Google puts on its nest devices with @xai's @grok. It's frustrating having @googlenest hardware in the house when it's effectively useless for anything other than playing music and playing a slideshow of my photos.

  • nastyriff
    The nasty riff, but slower. 🇵🇸 🇱🇧 (@nastyriff) reported

    @JeffDean Bro, I just want my @googlenest speaker to stop saying "Sorry, I don't understand". You broke it. Fix it. Get Gemini on that. And play the damn song I ask for, not a remix radio station.

  • WGGPapaDom
    Domenic (Italian Christmas Donkey) (@WGGPapaDom) reported

    Absolutely love when my @googlenest shits the bed out of nowhere when it’s single degrees outside. Useless support articles are zero help and they haven’t been updated in easily 5 years. Can’t wait to get rid of them.

  • janetj100
    Janet Vuksta James🇺🇸 (@janetj100) reported

    @googlenesthelp my cameras show live in the Google home app but upon selecting them, they just spin and black! I’ve rebooted router, phone, reinstalled app! Any help would be appreciated!

  • Ceedizzy1
    cesar (@Ceedizzy1) reported

    @googlenesthelp I need help, my nest thermostat lost wifi and I did everything and can't get it to work again. The thermostat works but no wifi connectivity. Did a reset , reset account connections, rebooted modem and router. PLEASE HELP!!

  • TheKramalan
    John (@TheKramalan) reported

    @sundarpichai @Google @googlenest Please read ALL the apple App Store most recent reviews over the last year regarding the garbage dumpster fire the app is with Google nest cameras. Crashes. Lagging. Spinning wheels. Freezes. I have 9 cameras all unusable. Not just me. 1 stars!

  • justinjharman
    JJH (@justinjharman) reported

    @googlenest what is wrong with your product? Will not let me login after restarting the app and my phone. feel super safe with your product, not working and me not being able to monitor my house.

  • leahmbass
    Leah Bass (@leahmbass) reported

    Hey @googlenest get your **** together. Why would you discontinue support on older generations of thermostats when they work perfectly fine. I bought mine brand new 11 years ago & it still works good as new. I’m not going to drop another couple hundred bucks just to use the app

  • generationgav
    Gavin Melling (@generationgav) reported

    Looks like I'll be getting rid of all of my @madebygoogle and @googlenesthelp equipment, as Google Support is about the worst I've dealt with. Being charged double on my Google AI account and being told that nothing can be done, despite it being illegal.

  • DavidLinguist
    DavidLinguist (@DavidLinguist) reported

    @DH5tv @googlenesthelp Same here. And when I try with a web browser, rather than the app: "Oops! We encountered an error. Please try again."

  • Von_der_Land
    brn (@Von_der_Land) reported

    **** you @googlenest your hardware is nothing but less than a piece of ****.

  • joseyawar87
    Jose (@joseyawar87) reported

    @googlenesthelp My Google Nest 3rd generation won’t connect to my Wi-Fi or sync to my phone. I reset the settings, restarted it, and even changed my router password, but I’m still having the same issue. It powers on but does not connect to the internet.

  • Jelly4lover
    JMB 📚🖍🍓 (@Jelly4lover) reported

    @madebygoogle @googlenest Can you please help as the previous tenant has the pin for the thermostat to my heating I don’t so I cannot control the temperature or time of heating ? I have children in the house

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