Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Franklin, MA 2
Perth, WA 2
Bad Sobernheim, Rheinland-Pfalz 1
St. Catharines, ON 1
Huntington Beach, CA 1
Mississauga, ON 1
Ruther Glen, VA 1
Lormont, Nouvelle-Aquitaine 1
Newcastle upon Tyne, England 1
Pleasanton, CA 1
Troy, MI 1
Edinburgh, Scotland 1
Shrewsbury, NJ 1
Rockford, IL 1
Tucker, GA 1
Kitchener, ON 1
Windsor, ON 1
Melbourne, VIC 1
Ludwigsburg, Baden-Württemberg Region 1
Atlanta, GA 1
Boston, MA 1
Wyandotte, MI 1
Brooklyn, NY 1
Sandy, UT 1
Merrick, NY 1
Las Vegas, NV 1
Issaquah, WA 1
Lexington, MA 1
Canvey Island, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Red_Pant5 Lexi (@Red_Pant5) reported

    @googlenesthelp Since I upgraded my broadband to fibre and my router went from Sagemcom to Zyxel I cannot get my Nest to link to the new wireless network. I have tried both the 5G and 3G network broadcast on the unit, power cycled, reset my mobile network settings. Help!

  • manonnus_ Manon (@manonnus_) reported

    @googlenest hi! I'm still with a broken thermostat, I've contacted Google multiple times.... Help

  • JaboJackson1 JaboJackson (@JaboJackson1) reported

    @googlenesthelp @googlenest Just set up 3 thermostats at our new home and wifi/ google home apps wont link. Says the devices belong to another account and require migration. But Migrating wont work. Help! We are freezing.

  • iammoonified Cross (@iammoonified) reported

    @googlenesthelp I need help with my Google home nest hub, for some reason everytime I try to do something like voice match it keeps saying something went wrong please try again every Day!!

  • tfazure Zoya (@tfazure) reported

    @googlenesthelp why did my Nest screw up my furnace today after your update. Emergency call to my HVAC guy on the coldest day of the year only to find out all his customers today had same problem. Unplugged Nest and put old thermostat on and heat works. WTF?

  • realandyrosser Andrew (@realandyrosser) reported

    @googlenest @madebygoogle I hope it improves your customer service which in my experience is diabolical. You have no regard for your customers who have broken Nests with cold homes whose systems you fail to replace

  • javery8 Jackie Avery (@javery8) reported

    @JakeEchanove @googlenest @honeywell I had one at my condo, and had no issue. One unit had the MAC mislabeled. The other has a physical defect preventing the professional from installing it properly. 2 out of 3 is not a stat I would be confident with. I don’t want to have to go through this setup process again. EVER

  • justaneesah Aneesah M. (@justaneesah) reported

    @googlenesthelp please help. I have been chatting with various reps since December trying to resolve an issue. It makes absolutely no sense that I am being redirected repeatedly this cannot be the way your intend to help your customers.

  • GJayasuriya1 George Jayasuriya (@GJayasuriya1) reported

    @googlenesthelp Nest IQ Outdoor camera has been stolen while offline. I need advice please.

  • Razmataz38 Raz (@Razmataz38) reported

    @googlenesthelp Completely awful service from customer support. One of the cameras has been offline for several days with countless lengthy phone calls and no resolution. What can be done about this?!

  • WeirdGirlBlog Krysten (@WeirdGirlBlog) reported

    Ha, @TwitterSupport banned me because I dared to share that @googlenest sells subpar products with TERRIBLE customer service. My pipes are FROZEN in my house because my Google Nest died in the middle of a Wisconsin winter. It's -20 out! WTF!?!?!?!

  • atHuracan Armando (@atHuracan) reported

    @googlenesthelp i never noticed the issue until today, and yes i have a subscription.

  • JustPixilated JustPixilated (@JustPixilated) reported

    @googlenest @googlenesthelp respond to my DM it is a serious problem that you need to fix

  • thejoedwyer Joe Dwyer (@thejoedwyer) reported

    @googlenest It has been happening for the past month. I changed the smart adjust setting on the app but the problem persisted. Your support team said “sometimes it’s better to make the change on the thermostat”. That is not smart, acceptable, and is putting all your customers at risk

  • MichaelRBeck Michael Beck (@MichaelRBeck) reported

    @TuneInSupport @tunein This will likely be a @googlenest issue, but maybe your team can nudge them to look into it on their end.

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