Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • goodnorsk Eric H Jensen (@goodnorsk) reported

    @googlenesthelp My 3rd Gen Nest thermostat stopped connecting to WiFi. I have restarted it, and also reset it but it can't find any WiFi networks. Everything else in my home connects to WiFi just fine. I tried connecting manually and that did not work. Pls help.

  • h0tr0d9 h0tr0d 🇺🇸 (@h0tr0d9) reported

    @googlenesthelp Next time I am local when it goes offline I will check that. I can rule out Wi-Fi as the thermostat is ~15ft away in the same room with the router with no obstructions

  • JaydenHacks Jayden (@JaydenHacks) reported

    @googlenest your wifi service is total complete and utter **** why am i getting speeds of 108 kb/s

  • philbert Philbert de Zwart (@philbert) reported

    @googlenest I come home at 21:00: House is cold. The Google Nest Thermostat Heat Link somehow died. It has power, I checked. No support, even though the web site claims 24 hours support. WTF @Google ? It is the heart of winter!

  • zac_garbos zac garbos (@zac_garbos) reported from Nashua, New Hampshire

    @googlenest Ive tried restarting the problematic devices, factory resetting them, renaming them, deleting and recreating associated routines. All to no avail the issue really seems to be on the back end between the assistant and the devices. Using the on screen buttons works fine on my hub.

  • AMSFX35 AMSFX35 (@AMSFX35) reported

    @googlenesthelp I’ve rebooted all the points, which did not help. They give that response when I say “hey google” and ask it a question. All internet functions appear to be working fine. It’s just the google assistant on the points.

  • bkjaxxx Jackson Hsieh (@bkjaxxx) reported

    @googlenesthelp My Nest 3.0 WiFi not working any more. It just won’t connect. I have this about a year

  • Mariuhh09 Mariuhh; (@Mariuhh09) reported

    @googlenest @googlenesthelp Hello? I am unable to link or unlink wiz from my device. It is not letting me unlink wiz and now my devices show offline. I attempted a hard reset for both and nothing

  • stamourj Justin St.Amour (@stamourj) reported

    @EricTietje @googlenest I had the same issue with my nest aware. Seems like they are trying to purge all the 1st gen accounts.

  • jimsepe jimsepe (@jimsepe) reported

    @googlenest It started at 2am and then stopped at 2:30am. Then it started again at 2:45am and hasn't stopped. Got a ladder, pulled it down and now it is in the fridge to lesson the chirp.

  • Trae_Anderson Trae Anderson (@Trae_Anderson) reported

    @azz33z @googlenesthelp Were they able to help?

  • Richardjahunt Richard Hunt (@Richardjahunt) reported

    @cheekydollar @googlenesthelp I'm getting this issue too. Stopped working 4 days ago

  • UkAnvil TiltedAnvilUk ⚒🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@UkAnvil) reported

    @googlenesthelp hi, we're having an issue with our Google devices, we have two users set up on them, the lights in our house can be controlled by myself, but any time the second user tries to turn on a light it tells him the device hasn't been set up

  • jasonmccoyTN Jason McCoy (@jasonmccoyTN) reported

    @googlenesthelp @madebygoogle I mean, I was really just talkin **** about an annoying pop-up that’s there to encourage sales, so it’s not like I or you can turn it off.

  • JayTAC_OPR •°*”˜ pǝsnɟuoƆ puɐ pǝzɐᗡ ˜”*°• (@JayTAC_OPR) reported

    @googlenest You know what's embarrassing @google? Spending 90 mins to setup a Nest Protect with a Pixel 4 XL and giving up. I reattempt using my Iphone and setup was completed in 2 minutes. WTF?

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