Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Kate Holden
(@PoetKateHolden) reported
@googlenesthelp How do I access BBC Sounds using Google nest, please? Your help pages/community don't help. In the middle of the night, I want to say "Hey, Google, play The Silk Road podcast by @BBCInOurTime on BBC Sounds" or similar. Want hands-free, no blue light method. TY
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Debi Meinwieser
(@DebiMeinwieser) reported
@jimgreco87 @Google @googlenest now they want to speak with you but once they find out it's out of warranty, you're in the **** house with the rest of us!
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Marco Botticelli
(@m_botticelli) reported
I can’t capacitate myself how a company like @Google @googlenesthelp (owner of YouTube) cannot get a reliable streaming of their Nest Cameras (both old and new), especially those stored as part of a very expensive subscription. This is the case on both Nest and Home Apps. Fix it.
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uhhhhh
(@justinshuls) reported
@googlenesthelp Fix your app. Nest app and old product line was the best in the biz and is now garbage. Your doorbell doesn’t work in the ny winter. Designed in California for California
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Parker Richardson
(@MedRepDad) reported
@googlenesthelp Of course! Once I realized it had automatically pushed the temp setting to 79, I immediately turned it back down to 73… but it’s already 97 here with a heat index above 100… it says 2+ Hours to reach 73. Likely 4+. I have also now disabled seasonal saving mode 🤬🤬🤬
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Mike Chamberlain 💙
(@mikechamberlain) reported
@googlenesthelp And how do I share a stream with other people? You know, like you could do with your other nest cameras. Basically, you have broken or removed a lot of functionality, marketed it under the nest name, and have not mentioned this on your website.
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Kate Holden
(@PoetKateHolden) reported
@googlenesthelp The Google Nest keeps saying "I've found a few Google Help Center articles about that and I've sent them in a notification to your phone". I never want her to do this again. When I say this, she says she doesn't understand. How do I make her understand?
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FourMileRun Capital
(@4MileRunCapital) reported
@Dyc3r @googlenesthelp “If the status says “Connected - Remove control unavailable,” there may be an issue with the Nest service.” This is taken from your troubleshooting guide. So are having issues with services on your end?
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Kevin O'Donnell
(@FatWrecked) reported
@googlenest How do I permanently turn off eco mode? I'm tired of coming home to an 80 degree house because of this trash mode. This is the 2nd time asking as well. 😡😰
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FourMileRun Capital
(@4MileRunCapital) reported
@googlenesthelp Along with opening up a guest network for the thermostat only and that didn’t work either. Hopefully this issue doesn’t come back. I now see nest weave show remote control available. Thanks for responding quickly. Have a great day.
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Mike Chamberlain 💙
(@mikechamberlain) reported
Hey @Google @googlenest @googlenesthelp but why doesn’t the new “Google Nest Cam” work in the Google Nest App. Is this a technical issue or are you guilty of mis-selling?
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eleanor
(@eleanorphilpott) reported
@googlenesthelp my google nest (about 1.5 years old) just won’t turn on (no lights and won’t respond to any voice). It was fine when I last used it a couple of days ago. Please help!
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Lydia (She/Her)
(@LydiaKPR) reported
Hello. My new home has a @googlenest thermostat which apparently I can’t figure out. Temperature is fantastic downstairs but it’s like a sauna upstairs where my room is. This ain’t gonna fly. Help me.
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Mairi Mackenzie
(@OracleMackenzie) reported
@WarmZilla @googlenest Perfect to save me running up and down 2 flights of stairs
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jimgerrr
(@jimgreco87) reported
@DebiMeinwieser @Google @googlenest I have the same problem. Google wouldn't even consider replacing it.
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