Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1
City of Hazel Park, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • HuntsmanHannah Hannah Huntsman (@HuntsmanHannah) reported

    @googlenest my new Nest Mini won’t verify my address. Any way you can help me with this?

  • stamourj Justin St.Amour (@stamourj) reported

    @googlenest you folks really need to add nest aware 1st gen support back or offer a 2nd gen subscription that’s actually comparable. Your support team needs some teeth to actually deal with customer issues instead of punting people down the line.

  • garoo1980 Gary (@garoo1980) reported from Edmonton, Alberta

    @googlenest Sure! It sounds like a pretty common problem. The rest of my nest stuff comes back but the doorbell stays offline. The best connects seems fine but I have to connect the doorbell to usb power, then back outside again before it works again

  • davemartinez98 David Martinez (@davemartinez98) reported

    @erinspooner @googlenest Omg, so creepy ****

  • USPatriot_2020 🇺🇸 IN_Patriot 🇺🇸 (@USPatriot_2020) reported

    Hello @googlenesthelp I can’t get my 2nd Gen Thermostat to connect to wifi no matter what I do. Was working fine then lost its wifi. I’ve rebooted router, reset thermostat will not find network. Don’t have any issues with any of my other 20+ connected wifi devices. Pls help.

  • ToolstationUK Toolstation UK (@ToolstationUK) reported

    @scoutfarmjim @googlenest Good afternoon Jim, I am sorry to hear that you have experienced an issue with your Nest Cam IQ Outdoor. Can you please provide me with more details on the issue so I can feedback the information to Buying and Marketing team. Kind Regards, Filip

  • LaurenLockliear Lauren Lockliear (@LaurenLockliear) reported

    @googlenest I need a replacement power cable for my wifi router, but your online chat agents are saying I can't get one. mine has holes in it and I need a new one. help?

  • Vargs120 Jim Vargo (@Vargs120) reported

    @googlenest Why is your #tvos app for @appletv such garbage? Never works. Why would I ever buy another one of your products? #nest #AppleTV

  • amyloucass Amy Cassidy (@amyloucass) reported

    @googlenesthelp my google nest isn’t working and can’t find details to get in touch with you for any technical help, how can I get help please?

  • AugustynsDries Dries Augustyns (@AugustynsDries) reported

    Hey @googlenesthelp! My Nest Doorbell shows as offline in the app but I can ping it. I've tried restarting it and my router as well. Any more solutions? Cheers!

  • tioantawibawa tio anta wibawa (@tioantawibawa) reported from Pasarrebo, Daerah Khusus Ibukota Jakarta

    @googlenest @madebygoogle No, thank you. It has returned to normal. After I restarted the device, and then tried to re-login.

  • ashokrochwani Ashok R (@ashokrochwani) reported

    @googlenesthelp nest learning thermostat not connecting for last 6 months, need help

  • jp101 Jerry (@jp101) reported

    @googlenesthelp our nest thermostat is only blowing out cold air now. Can you help troubleshoot?

  • fiendishbanjo Evan (@fiendishbanjo) reported

    @googlenest @kdarty What was the fix?

  • AnnaRCocco Anna C (@AnnaRCocco) reported

    @googlenesthelp my thermostat keeps saying offline but it is connected to internet?

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