Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • dickius Werewolf Bar Kochba (Spooky, Scary, Revolting) (@dickius) reported

    @googlenesthelp why is the Nest thermostat so bad at doing its only job?

  • RandyNeu Randy (@RandyNeu) reported

    @CanaryMediaInc @googlenest Does subsidizing Texas wind really help me in Wisconsin

  • CECW10 Carrie Ellen (@CECW10) reported

    @AML1284 @ed_davis293 @googlenest When am I coming over to fix that for you?

  • xmayamt Maya (@xmayamt) reported

    @googlenesthelp I have the Nest Learning Thermostat , I have two of them but just the one upstairs is the one that randomly … is giving me a network problem 😫

  • zedsmiles Zed Brown (@zedsmiles) reported

    @BBCRadio3 & @googlenest for some reason, since 4 Oct, none of the BBC radio stations stream on Google Nest devices. Just silence. Per Nest's support centre, it's a BBC server issue. Other users have reported the issue starting the same day. Is there fix in the works? Thanks.

  • Robertb51426571 Robert bush (@Robertb51426571) reported

    @tylerwolf2000 @googlenesthelp Hi I think there's a good chance of Fixing that and Recovery, I suggest you reach out on *𝐖𝐄𝐁𝐂𝐑𝐀𝐂𝐂𝐊𝟏* on Instagram He helped me to Fix mine Few hrs, so that's pretty much the only viable option you've got amongst others, I hope this helps.

  • ranzblade45 Ranzblade_09 (@ranzblade45) reported

    @googlenesthelp Yes, I have a 1st-generation Google Nest Display & I had bought the same from the United States but I currently reside in India. I tried factory resetting the Google Nest but yet it doesn't solve the issue. I also tried unpairing my phone and repaired it but still doesn't fix.

  • chancethedev Chance (but spooky) 🎃 (@chancethedev) reported from San Diego, California

    So Google “updated” the @googlenest with the Snow model and the entire experience is so bad. Laughably much worse that what it supposedly replaced. Both hardware & app are less intuitive and more confusing to use. Would love to have been in the room during that design process.

  • themarkofcurse stayasleep (@themarkofcurse) reported

    @googlenesthelp @javerick6272 Same issue. They are lemons flat out. Good luck with warranty

  • imranyawan Imran Awan (@imranyawan) reported

    @googlenesthelp Thermostat was installed two years ago and the issue has experienced since Saturday.

  • themarkofcurse stayasleep (@themarkofcurse) reported

    @stefanamuller @googlenesthelp Same exact issue tech support was no help 48 hours later still trying for a warranty replacement that they think robbing of us of a thermostat is good customer service

  • MattJThompson MattJThompson (@MattJThompson) reported

    @googlenesthelp Just tried changing the default audio device on the home hub to (this device) then it will play the radio. Problem seems to be related to starting the music on the Chromecast Audio from the home hub. Hope this helps.

  • grsoria GR Soria (@grsoria) reported

    @googlenesthelp Hello support Pros! My thermostat Display-3.6 decided to stop detecting any Wi-Fi signals. Router and thermostat resets didn’t help any. All other devices on same Wi-Fi are working correctly. Can someone please reach out with next steps. TY!!

  • JesUs70900786 Jes Us (@JesUs70900786) reported

    @googlenesthelp Your Home app is horrible, too many glitches, only records events, and it's slow with fast internet. Have a Nest developer go and fix it or just let the Nest app connect new cameras instead of google Home...

  • imranyawan Imran Awan (@imranyawan) reported

    @googlenesthelp I need some help. My Nest thermostat displays a temperature higher than the ambient temperature where its located (Hallway)

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