Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • KHoddick9449 Kristin Hoddick (@KHoddick9449) reported

    My @googlenest thermostat has been offline on the app for 6 months. We've done every recommended troubleshooting, uninstalled the app and reinstalled and nothing. It's extremely frustrating and I'm about to get rid of it all together.

  • SSwapnasheel Swapnasheel S (@SSwapnasheel) reported

    @googlenest Just now. Saw this for the first time. Using the buttons on the chromecast, I hit the "Try again" action and recovered it. Powercycling in that state didn't solve the problem.

  • joeagresti Joe Agresti (@joeagresti) reported

    @googlenest Its too late for me but I'll put in the request for parents of young kids. Call the y2k function or something. Simultaneous changing of time. Even have the home do a little one minute countdown with streamers and a ball and the whole bit. Help us sell it. We will thank you

  • ErinMcKjewelry Erin McKay (@ErinMcKjewelry) reported

    @googlenest Well if your killing the Nest app then there’s nothing more to discuss. My home security is very important and it seems like google is only interested in killing everything that’s good about the companies it buys. The trust is broken!

  • DemonTraitor Demon © (@DemonTraitor) reported

    @googlenest Don't worry. I don't need help. Just venting.

  • PribylovaVlada Vlada Pribylova (@PribylovaVlada) reported

    @googlenest Google nest is black w/green light flashing. Rebooting steps: took off thermostat&placing it back no help, pressing down for 30 sec light turns to orange once&continues to blink green. Placed it charging to the outlet, green light continues with no help.

  • emstarkers Emma Starkie (@emstarkers) reported

    @googlenesthelp I’ve been waiting for help w my broken heatlink (hence broken heating) since reporting on 18th Dec but response times are really slow. When will someone respond to my email?

  • PribylovaVlada Vlada Pribylova (@PribylovaVlada) reported

    @googlenest No clue. We were sleeping. Went to the app to increase heat and seen it was offline

  • ChristaGrace Christa (@ChristaGrace) reported from Cleveland Heights, Ohio

    @googlenesthelp Error code NC009 (15.5)

  • JoHardie74 Joanne Hardie (@JoHardie74) reported

    @googlenesthelp Google nest is 3 months old, having to daily set it up as disconnecting from WiFi. Other Google Nest and Home that are 2 years old are fine. Please help!

  • KHoddick9449 Kristin Hoddick (@KHoddick9449) reported

    @googlenest April 2020. No other changes and everything else connects to the wifi without issue.

  • triwuwastaken mhailey (@triwuwastaken) reported

    @googlenest - ge c-life led lightbulbs - nope, the same issue is in the app itself. voice also does nothing

  • rakutencash1980 James Cash Back (@rakutencash1980) reported

    @googlenest I have changed the home name, I have uninstalled and reinstalled the app. No this is not my first set up. A few months ago I noticed trouble with my devices and the app. I said today was going to reach out I did not want to go into the new year with bad or non working devices.

  • QuteyP Qutey Pie (@QuteyP) reported

    @googlenesthelp Hi I need help with my nest mini 2. Every single time I want to use it I need to factory reset it or it keeps on saying it can’t find my Wi-Fi. I just factory reset the nest yesterday morning and by dinner time it was already telling me It can’t find wifi....

  • SteHyatt Ste Hyatt (@SteHyatt) reported

    @googlenesthelp @weareboxt forgot to mention H71 error. Reset nest several times. Even wifi even though that isn't the issue. Still disconnects throughout the day.

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