Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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D∆DDI🇭🇹
(@__daddi) reported
@googlenesthelp I’ve been experiencing an issue with my thermostat for over three weeks. It refuses to connect to the wifi and it’s in the same room. I have TVs cellphone laptops nest doorbell ring and they’re all connected however the thermostat refuses to. I NEED HELP!🤬
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Chris
(@TheBouncer13) reported
@googlenesthelp my won't connect to wifi please help.
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John Mooren
(@johmoo) reported
@googlenesthelp plumber has investigated issue with heating and concluded our 3rd gen Nest thermostat is at fault. What is guarantee on them? Stopped working all of a sudden.
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CB1967
(@BrentMacDonald8) reported
@googlenesthelp I have posted, and subsequently watched dozens join discussion, in Nest Support forum about W5 error on Learning Thermostats. Why is Google ignoring this or providing stock response that doesn’t work??
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.
(@madtantrik) reported
@googlenesthelp Nest learning thermostat. “Thermostat offline”. “Unable to connect”.
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Tom Hernandez
(@tomsniper) reported
@googlenest @SantanaSamuels I am having the same issue with my Nest thermostat I got it 2 weeks ago, and I am getting tired of that. In the app shows offline, but it is online it self. I don’t think is a wifi issue, because I have smart lights, several google nest screens and a roomba.
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sleepytime768
(@newsbabes313) reported
@googlenesthelp hi my nest thermostat can’t connect to any WiFi network anymore. How do I fix this?
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Alex Gallis
(@AlexGallis) reported
@madebygoogle Hi thank you for the reply, Iam in the UK, can you still help me, my best thermostat have stopped working, error W5, I have gone through the reset, factory reset 3 times over and nothing, @googlenesthelp linked me to a form to fill but never heard back from them....
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ᴹᵃᵗᵗ
(@HearITfromMatt) reported
@googlenesthelp It first occurred during the first week after installation. Has happened sporadically between then and now eg 1x every 6 weeks. Nothing has changed in notification settings. Usually notifications are 1-3 seconds after actual event, which is fine. This week has been poor perf.
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Patrick O'Reilly
(@oreillypatrick) reported
@googlenesthelp I have a nest learning thermostat which has lost connection with our WiFi and I’ve done all of the troubleshooting steps and it still will not connect or work. Please help!
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp Solve this problem without making me chase you or jump through hoops or im going to switch. That’s all there is to it.
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp Yes, I did that multiple times on all my Google Hubs, the error persists. Weird the devices show their correct names and they're in the correct rooms, which also have correct names in the app but voice commands aren't properly assigned.
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
Hi @googlenesthelp! I switched two rooms (bedroom and second bedroom) and renamed their corresponding lights. It shows ok in the app but when I give a voice command it always toggles the second bedroom light on/off never the "bedroom" light, no matter what I do. How to fix?
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CAA
(@CAAnderson20) reported
@googlenesthelp just had a nest representative try and assist technical issues on my nest protects. Told me he couldn’t help and disconnected call. Is this the customer support google provides? What a joke.
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp I’ve done all the trouble shooting steps listed on the website. I was getting a W5 error but as of this morning the thermostat won’t even start up at all. It doesn’t respond to anything I do. Again, I’ve changed noting on the setup.
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