Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
San Jose, CA 1
Santiago, Región Metropolitana 1
Santa Ana, CA 1
Redwood Meadows, AB 1
Cleveland, OH 1
Miami, FL 1
Los Angeles, CA 1
Erkelenz, NRW 1
New Delhi, NCT 1
Plymouth, MA 1
Fruita, CO 1
Columbia, MO 1
Dodge City, KS 1
Atherton, CA 1
Nashville, TN 1
Portland, OR 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • hellotimking Tim King (@hellotimking) reported

    @googlenest From day one. As soon as started using it. The remote has always had terrible battery life. I was surprised that the supplied batteries lasted less than a month. I’ve tried 4 different battery brands so far. Still has the same battery drain regardless, both NiMH and Li-on.

  • foxypinklady Mrs Tenzo (@foxypinklady) reported

    @MartinSLewis please help, I sent a faulty £200 thermostat (under warranty) back to @googlenest in September for a replacement, they keep fobbing me off about a replacement / now ignoring me and I had to pay to get a new one installed so I’m hundreds of pounds out of pocket.

  • ArtFrancis80 Art Francis (@ArtFrancis80) reported

    (6/6) So if you buy this product, don’t expect any help from google or bestbuy after 14 days. Terrible experience and they do not care. @googlenesthelp @googlenest

  • hildymac Laura 🇦🇲 (@hildymac) reported

    Oh, nuts, my @googlenest is not sending the message to heat to my heater again. Is this a known problem with these things?

  • themoe85 Antoine Parrish (@themoe85) reported

    I love my @googlenest thermostat but sometimes when I turn heat on. It has problem turning off on it own when I want it to stay on idk why it does that. But yeah I know want save energy and go eco but no I want heat and that it. Just stay on nest. #googlenest

  • _videoman_ David M. N. Bryan is. (@_videoman_) reported

    @googlenest Thermostat purchased in December. It took three tires to get through the extremely bad script your front line support is required to say. One of them I could hardly hear because of the noise in the background. The WiFi in the unit is dead when it sees no networks. Getting

  • hildymac Laura 🇦🇲 (@hildymac) reported

    @googlenest Sure! I’m in the US. The issue started Saturday, but the heating tech who was out to check my furnace got it going again by turning off eco mode. I tried that again today and it didn’t fix the issue.

  • raggoblunt RB (@raggoblunt) reported

    @googlenest Google Home Mini issue. The ‘mic’ switches itself off and displays 4 solid orange lights. Power cycling resolves it but the issue reoccurs after 15 minutes. Please advise.

  • SubdUdNLItnMnt Subdued Enlightenment (@SubdUdNLItnMnt) reported

    @googlenest Still waiting for someone to actually help me!

  • Sudeep87s Sudeep (@Sudeep87s) reported

    @googlenest Disappointed at customer service professionalism. Like New Nest Hub has screen issues on its own and lack of receipt prompts customer service to easily dismiss case without trying to resolve issue. Won’t buy another Google product.

  • stanemly Stan the Bailman (@stanemly) reported

    @googlenesthelp I’m going on 4 weeks with my current issue. They keep assuring me “hard at work on it” the last two issues were never resolved.

  • japersdizzle JapeDizzle (@japersdizzle) reported

    @googlenesthelp Installed since approximately early November. The issue started about an hour ago. The camera is completely dead.

  • sarahspoon Sarah (@sarahspoon) reported from London, England

    @googlenest What do you mean by another device? It’s an issue on all 3 phones in our household (all have up to date software). Thanks

  • hellotimking Tim King (@hellotimking) reported

    @googlenest Hey there! I’m aware that the assistant is off until the button is pressed, that isn’t the issue. The problem is that the Chromecast Voice Remote has an absolutely terrible battery life, even when using high-capacity AAA batteries. Often less than 2 weeks!

  • KaiSchu96385935 Kai Schulz (@KaiSchu96385935) reported

    @googlenest I've been trying for 2 months to have my faulty nest cam outdoors replaced. Happy to pay shipping, whatever it takes. I'd just like a working camera please. Nobody ever replies. Your customer service is extremely poor.

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