Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Enid, OK 1
San Jose, CA 1
Santiago, Región Metropolitana 1
Santa Ana, CA 1
Redwood Meadows, AB 1
Cleveland, OH 1
Miami, FL 1
Los Angeles, CA 1
Erkelenz, NRW 1
New Delhi, NCT 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • NgupeaceMagents SabunandiQaBa (@NgupeaceMagents) reported

    @googlenesthelp I keep on receiving "Your password was changed 13 hours ago" and I can't sign in on my Gmail account. Please assist.

  • magjon29 Jon (@magjon29) reported

    @googlenest it's 2022 and this problem with home mini still exists. when are you going to resolve this issue???

  • MrTerrificPants MrTerrificPants (@MrTerrificPants) reported

    Hey @googlenest, 1 of my Nest Hubs has been mysteriously disconnecting from Nest Wifi recently for no apparent reason. My other 4 Hubs are fine. The problem unit is closest to the Wifi and there's nothing between them. Whenever it disconnects, I have to reboot it. Any tips?

  • davehunt26 Dave Hunt (@davehunt26) reported

    Seriously @Google ? I have @googlenest cams and for two years and my @Apple iPhone gets all the notifications before my pixel5 does. The range varies from 1-10 mins. But a google product to a google phone should never be delayed. Wtf? (This has been a problem in my mind 4 years)

  • spill82 Shaun (@spill82) reported

    @googlenesthelp hi, I have had a google doorbell, and when i talk to someone the volume is really low. It's up to full on the settings. The auto response options are loud and clear. Tried this with 2 different phones and it's the same. Can u help?

  • MightyCrotch Handy Andy (@MightyCrotch) reported

    My new thermostat came today! My @googlenest @madebygoogle is such garbage. Between inching my temps up and up and up, and the "Whoops gotta report home to Google. Please wait while we do that before we turn your fan on." -- I'm excited to be done with it forever. #smarthome

  • vibrazione79 vibrazione79 (@vibrazione79) reported

    @googlenesthelp our google nest wifi stopped being connected and with google nest support we can't even pair it to the heat link, and still not able to connect it to the wife. I think the nest is faulty. Please help we have limited control over our heating in the house!

  • Money__McFly Brandon Robert (@Money__McFly) reported

    @googlenesthelp We’ve tried every setting and the heat will not come on until it wants to randomly…and when it is on it doesn’t heat the house to the desired temp, it cuts off prematurely…we even turned the smart/eco function…plz help lol

  • eddie_monie Eddie Santos (@eddie_monie) reported

    Bought @googlenest products directly from the @GoogleStore to support them directly, but YIKES, what a nightmare in customer support...

  • newscaster Kimberly Lancaster (@newscaster) reported

    Inheriting from a previous owner is a nightmare. Trying get @googlenest to relearn is a struggle and a lengthy process. In order to get the heat to go on, you have to move out of eco mode and you can wait 2+ hours for 4 degrees of temperature.

  • ferchoarg Fercho Consigli (@ferchoarg) reported

    @googlenesthelp Hi, I have my Nest Hub stucked in the grey screen with the white G after a power outage :( . I've already tried unplugging it for a while and factory resetting it but it's still the same. Is there anything I can do to unbrick it?

  • Poolmanouvre Rob Sands (@Poolmanouvre) reported

    @googlenesthelp My issue is being left out to dry. I'm just amazed how appalling Google's customer service is. As a manufacturer of goods who are you regulated by? I've provided the info requested, in the time it took you to reply here you could have reviewed and answered. It's now 8 days..

  • Cardiopanic Cardiopanic (@Cardiopanic) reported

    @googlenesthelp It's -22 at the moment and the #nest camera is still offline due to "extreme" weather. We leave in CANADA, not Florida FFS. This is ridiculous. @ONconsumer

  • Poolmanouvre Rob Sands (@Poolmanouvre) reported

    @googlenesthelp still waiting on an update. I was told 24 to 48 hrs. It's been 3 days since that and 6 days since I reported the issue to you. Why don't you just say - we have your money couldn't care less. At least I'd then know.

  • Zeechia Kurt (@Zeechia) reported

    @googlenest My nest mini keeps losing its connection to my new Chromecast Google TV. Its your products and they can't keep a stable Bluetooth connection with each other... I thought getting the chromecast would work, since it was losing its connection withe my shield TV too. The fix?

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