Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Gail Driebe
(@GailDriebe) reported
@googlenesthelp Thanks. I solved my issue myself with a workaround. It would be nice if Google redid their device support pages so users could find solutions.
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"Kwesi" Adrian ♒
(@abhayes72) reported
@googlenesthelp Is there a connectivity issue with Nest Learning thermostats? My thermostats have been going offline more and more lately. #nest
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Scott Valient
(@scoval) reported
@googlenesthelp Restart, it doesn’t see any Wi-Fi networks. We have a google Wi-Fi system, which i reset the power to. We have nest cameras as well. All but one are working right now. “WI-FI connection error nest.con/w5”
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Trajan81
(@Trajan1981) reported
@googlenesthelp I own a nest learning therm v3 black. It can't connect to Wi Fi anymore. I tried to reboot it from scratch, I did reboot also my Wifi. Nothing works. It can't detect any Wifi nearby although there are a lot of them (and I can connect my cell). Can you help? Tx
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Taryl Jones
(@TarylJones) reported
@googlenesthelp hi I have owned google nest thermostat 3rd gen for 2 years. This morning it started showing no wifi connection. I have gone through trouble shooting steps in nest app to no avail. I have tried searching for my network from the device and it can’t find wifi.
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"Kwesi" Adrian ♒
(@abhayes72) reported
@googlenesthelp The issue appears to be the Nest/Google apps. The thermostats never disconnect from the Internet. The issue is for some reason the Nest/Google apps continue randomly dropping connection. Did a factory reset to see what happens.
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"Kwesi" Adrian ♒
(@abhayes72) reported
@pellmellkell @googlenest You are not alone. I have been having the same problem. The Nest app show thermostats are offline, but they are actually still online and connected to the Internet. I have to restart them to get them back online in the nest app. 😩
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Robert Kurtz
(@k34851714) reported
@googlenesthelp I need help. My Nest learning thermostat does not see the internet any longer. Have tried everything
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keingfang
(@keingfang) reported
The worst chime ever, @googlenesthelp chime, don't buy ever.
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Javier
(@JavierPicture) reported
@googlenesthelp hello, I in need of some help for my 3rd generation nest not connecting to wifi and not charging, don't know whats the issue I already try to reset and recharge, nothing is working, please if there is any other way to fix it i will appreciated
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Julio Villegas
(@JulioV5757) reported
@googlenesthelp my nest seems to have lost its internet connection and won't work. Can you help me out? I miss being able to control my thermostat from my phone! #nestwoes #helpneeded
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Scott Valient
(@scoval) reported
@googlenesthelp hello, my nest thermostat says it’s unable to connect to Wi-Fi all of the sudden. It still looks like it works, but just doesn’t connect. App says it went offline 15 hours ago. I reset Wi-Fi and router. Reset thermostat too.
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IWouldRatherBeReading
(@DebbieStaplet15) reported
@googlenesthelp I have been experimenting with the Nest and Home apps, wifi on and off, and the wifi seems to be the problem. How can I fix this?
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🦓
(@Zackadelllic) reported
High ordered an echobee thermostat last night cause I’m sick of not being able to control it with Siri. If they don’t wanna add HomeKit support then **** @googlenest
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Amber
(@Lushi73) reported
@googlenesthelp Hi, my Nest Thermostat is not connecting to WiFi and I've followed the Troubleshooting advice a number of times but has not worked. I've only had the Nest Thermostat for 13 months! Help is required to resolve asap. Thank you.
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