Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Calgary, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Holmes
(@Richard14679086) reported
@googlenesthelp Hi there, thanks for the follow up. After tinkering around with it for a few days, the problem seems to be with the "True Radiant" feature which was not switching off all radiators. I've turned that feature off now and it seems to work.
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Richard Holmes
(@Richard14679086) reported
@googlenesthelp I'm getting more issues today. The Nest seems to have a complete mind of its own. I've turned off all the 'smart' features but only upstairs radiators are now on and I can't get the downstairs radiators to work. Honestly, a terrible experience so far.
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Migao 米高 🇺🇸🇪🇺🇨🇳 **Boosterized**
(@Wenmigao) reported
@charlietpiper @googlenesthelp This is a hardware issue, and @Googlenesthelp knows that. I have tested with Echo dot & my Bluetooth speaker in the same location, and I have tested Google Nest Hub in another part of the house to speaker in same location. Works perfectly, no stuttering. B-tooth in Mini stinks.
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Kev Mystery
(@kevmistry) reported
Thank you very much @googlenest for your excellent customer services from diagnostics, dispatch to technical help with the installation of new thermostat. To top it off, it was out of warranty, yet you still sent me a new one. #CustomerService
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Janina
(@Janina3a) reported
@Gourmetlawyer @googlenesthelp There was a time my account got locked so I tried changing the password but to no avail which continued for a long time, I had to contact unihacksupport also on insta and they got me back to my account. I think they can help you too
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Mandy Sitz
(@manders2222) reported
@googlenesthelp We recently dug our best thermostat out of storage, and it is not connecting with wifi (Its not even trying). I tried manually tying the network info (I got a "failed to connect" error) and all the online troubleshooting on your website didn't work.
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Don Curtis Jr.
(@don_lap15) reported
@googlenesthelp I completed a restart of the doorbell with no success. Still getting the same error
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Justin Vitovsky
(@justin_vitovsky) reported
@googlenesthelp my nest thermostat dropped off the Wi-Fi and now can not connect. I’ve reset and restarted, disconnected app, tried reconnecting, nothing can get it back online. Help?
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rgam
(@reed) reported
@bretthobbs @googlenest *slaps nest app* deprecating this bad boi can fit so many promos
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GrumpyGrampyInFL
(@GrumpyGrampy4U) reported
@googlenesthelp So the answer is “you can’t.” You should remove the non-functioning instructions from your help pages.
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Tori Holstine
(@HolstineTori) reported
@googlenesthelp my Nest learning thermostat won’t connect to Wi-Fi. I’ve run through every item on the trouble shooting guide multiple times and it still won’t connect. I tried switching on the AC and though it says it’s cooling, it’s still in heating mode and warming my house.
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Fine, Great
(@dadmask) reported
Which cloud provider is having an outage? My @googlenest is sorta working and I can’t sign into the @volvocars app.
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Matthew Kimberley
(@mattykim81) reported
@googlenesthelp hi please help me for over a week now my best won't connect to the wifi I've done everything and followed all your steps too ie reset restart router plus other ideas it just doesn't pick up wifi anymore please help. My girlfriend struggles up stairs .
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Migao 米高 🇺🇸🇪🇺🇨🇳 **Boosterized**
(@Wenmigao) reported
@charlietpiper @googlenesthelp I have the latest Mini Firmware 282045. Result is still very bad with numerous stutterings.
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Ashley Nicole
(@AshNic988) reported
@googlenest @madebygoogle made the worst security system, which we should be allowed to return. We purchased a @SimpliSafe alarm system instead, it’s BOMB 💣 & makes Google Nest look so cheap and useless!