Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Check Current Status
Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
-
Teresa
(@TeresaT99999) reported
@James1290GT @googlenesthelp Did you resolve this problem J?
-
Ade Clarke
(@Ebgb666) reported
@googlenesthelp my nest thermostat no longer connects to my WiFi and cannot find any other networks , I have reset it several times and still nothing , please help
-
Craig D.
(@Calgary_Coach) reported
@madebygoogle While I have had success with many of your products, after 14mo of trying to access support for a #GoogleNest I am highly concerned by the poor #customerservice provided through email and Twitter. I received contradictory messages, original concern never addressed.
-
James Diman
(@jamesdiman) reported
@madebygoogle @googlenest You should offer a trade-in program for old Nest items to upgrade to new Nest items. Help recycle and reduce e-waste.
-
Dennis Garris
(@Camarokidrsss) reported
@googlenest @thacery1 Same problem here, GE c lights keep failing, i keep resseting them over and over, finally did factory reset of google home, thet worked for a few hours but same problems again. All c lights have been upgraded using cync app. What else can i do.
-
Rob Sauertig
(@rob_sauertig) reported
@googlenest experienced the worst customer service of my 55-year life. Was on the phone for over 6 hours with incompetent CSR and supervisor about a faulty thermostat. Great product but worst customer support in the world. Buyer beware!!
-
Oliver Lazarus
(@ollylazbot) reported
@googlenesthelp hi there.. I have 2 nest thermostats (I think 2nd generation) bought in 2017. Neither now pick up any WiFi sources.. I've re-set countless times and tried all fixed on support advice but to avail. One went last year and the other this year.. can you help??
-
Jonathan Cage
(@Johnny_Cage10) reported
@SimpliSafe @googlenest There's nothing to investigate. I spent about 90 minutes on the phone with two different reps and they had me reset the camera about a dozen times and turn it upside down. It doesn't pick up humans that aren't within about 3 feet. They even sent a new one. They don't work well.
-
Ian 🤿
(@ianjeffrey) reported
@googlenesthelp have nest hello for years. No issue. Just got new nest protect. Cannot get it to connect to wifi. Tried on iOS and Android. Keep getting p017 error. Clear it’s memory and start again. Same issue. It’s running firmware 3.1.4.3. Help. This should be simple.
-
HRLady
(@__HR__lady__) reported
@Qgittings @googlenesthelp Nest iOS app also has been crashing for weeks when trying to add a next protect - still no solution but all threads about the issue are being closed in the community without a solution.
-
Dean K Gibson ✝ 📷 📶 💉
(@AE7Q_) reported
@googlenesthelp I bought 4 Nest Hubs to be able to monitor web status pages, but I need to login. I just read that in firmware v1.54, you are including a keyboard for browsing. I have waited 2 years for this (I'm on v1.52 in the "Preview program"). I hope you release this soon!
-
MB
(@JackPadre) reported
@googlenesthelp you've ruined nest. The migrating accounts, sharing access, and all around difficulty of just updating anytime there's a new device, is the worst. Used to go the a website, login, done. #ihatenestnow
-
Mark Barrey
(@markbarrey) reported
@googlenesthelp Today the camera was mostly online. The funny thing is during the many hours the cam was "offline", it was actually online and recording footage during this "outage".
-
john&neen
(@john_bingman) reported
@googlenesthelp can’t log on or view cameras, what is the problem ?
-
Craig believes Black Lives Matter
(@craigthemc) reported
@googlenesthelp The issue went away for a few days after rebooting the GH devices and the router but has resurfaced. The music quality from Spotify is horrible.
Check Current Status