Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Hagerstown, MD | 1 |
| Guayaquil, Provincia del Guayas | 1 |
| Novi, MI | 1 |
| Olympia, WA | 1 |
| Balham, England | 1 |
| Plymouth, England | 1 |
| Finchley, England | 1 |
| Dallas, TX | 1 |
| Orangeburg, NY | 1 |
| Birmingham, England | 1 |
| Orange Park, FL | 1 |
| Tower Hamlets, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Dmitry
(@Dmitrys_Garage) reported
@googlenesthelp How do I stop Nest from CONSTANTLY asking me to turn on seasonal savings. This is ******* annoying. I have my own automation around it, **** off.
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Joel Haley
(@JoelHaley) reported
@googlenesthelp last two days on multiple thermostats say “no usage” but when you click there is usage. Read about this glitch back in January but now experiencing it.
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ponticelli
(@ponticelli) reported
from
Miami, Florida
@googlenesthelp Thanks. Actually it’s really annoying, never had this problem in the old apartment but now I have to constantly shut down the system to have a pause from the air blowing
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Elizabeth Greiner
(@elizgreiner11) reported
@pradeep_r85 @googlenesthelp They constantly do this where it's clearly a larger issue and they problem solved each person. Ridiculous.
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Marc Cordover
(@marc_cordover) reported
@googlenest I moved into my house 2 years ago. A year ago one of my 3 nests went down. Was replaced. Same unit went down, called Google, they said it’s no longer under warranty. Same problem as before…so something defective and they are not taking ownership. Been loyal
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Selanda
(@Selanda) reported
Hey @googlenesthelp, is there an outage on the Hello? My other cameras work but my Hello has been in and out for the last 15-20 minutes. Already cycled the power and confirmed I can ping it successfully on my local network, but the Nest interface keeps showing "offline".
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Elizabeth Greiner
(@elizgreiner11) reported
@googlenesthelp @McQuackleton You know it's a known problem.
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Shawn Smith
(@ShawnSm99334851) reported
@googlenesthelp I have a Google Nest Thermostat that keeps loosing WiFi. I have done the following but nothing is working. Restarted router, restarted nest thermostat, factory reset thermostat, removed all history of the device on my router. Can anyone help?
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Pradeep
(@pradeep_r85) reported
@elizgreiner11 @googlenesthelp Yeh I don’t think it’s an individual problem but an outage of some sort
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Mike Bender
(@mikebender13) reported
@googlenesthelp Your solution is to monitor? Really? No other guidance? Support told me nest knows there is an issue
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Tony
(@TBlevins77) reported
@grunstable @googlenesthelp It’s a known issue that multiple people have reported. Not sure why they don’t state that in their initial response before having you DM them.
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Elizabeth Greiner
(@elizgreiner11) reported
@googlenesthelp @mikebender13 Again, this isn't an individual issue. Clearly nest has a bigger problem. Can you address all of us at once and let us know what @googlenest is doing to fix it?
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Greg Grunst
(@grunstable) reported
@googlenesthelp thermostat is connected to internet and my nest account. But says no usage for the last 3 days on my nest app history. That is not true. Please help! #ThankYou
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Lucas Ribeiro
(@ImLucasRibeiro) reported
@googlenesthelp In my kids bedroom I have two google speakers for white noise and a nest camera. At night I set the noise and turn my bedside Google hub on to see them. This worked for ever. Now the white noise stops whenever I tune my hub to see the camera. How do I fix it?
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Ethan Zook
(@the_zookster) reported
@googlenesthelp Nest learning 3rd gen. Won’t call for cold air. Nest tech assessed problem & has installed work around for the time being. States thermostat will need to be replaced.
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