Google Nest Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Unbiblical Cord (@UnbiblicalCord) reported 7 minutes ago

  I moved into a house with #Nest. Won't use Google products again. The @googlenest app constantly signs me out despite it being a Google sign-in. It's repetitively asking me to subscribe to Google Home Premium. If tech automates, why would I pay for it to do **** automatically?

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  Ben Marshall (@marshallb60) reported 10 minutes ago

  @googlenest hi my doorbell won’t re attach to the plate. I think the pin at the top isn’t popping out. Is there a way to fix it?

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  Phil Humphris (@PhilHumphris) reported 13 minutes ago

  @googlenesthelp Seeing that you haven't answered me, I will take that as a no then... Looks like I'm buying a Amazon Alexa. Thanks for no help.

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  Beef Jerky (@Farr351226) reported 15 minutes ago

  @cotywithaT_ @googlenest @madebygoogle The thing I found work, the best was to unplug it and leave it unplugged for a week and it worked better but still not reliable enough for what you want a camera to be and my other two cameras that I didn’t update still work well Google sucks and did nothing to help

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  Bryan Davis (@brycdavis) reported 18 minutes ago

  @googlenesthelp I did and was ZERO help. Just make gemini work.

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  Julian Pompeo (@julian_pompeo) reported 18 minutes ago

  @googlenest if you are going to replace a product at-least do it with something worth of buying. The first alert SC5 is a terrible replacement for the nest protect.

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  Connor Skorupski (@ConnorSkorupski) reported 19 minutes ago

  @googlenesthelp My account has been hacked I need to get into my account please help

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  Vince Ducote (@vducote) reported 21 minutes ago

  I’m fully in the ecosystem, but @Google is making it harder to stay. We shouldn't have to pay more for a "smarter" home that actually does less. Bring back Continued Conversation and fix speaker group playback! #GoogleNest #TechFail

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  brn (@Von_der_Land) reported 24 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes actual **** more valuable.

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  🇺🇸Mr. Davis 🇺🇸 (@MrDavisII) reported 25 minutes ago

  @googlenesthelp @looplunchrun Nest is down; the status page is wrong.

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  Wendy Bunt (@wendy_bunt) reported 25 minutes ago

  @BanHammerJags @MAGABarbie317 @googlenest O.M.G, you don't know how to google either? Persistent Login: The app remains active in the background, allowing you to receive notifications and live view camera feeds without re-entering credentials. Either Karen or her dad deleted it.

• 
  Kevin (@McNamara_Group) reported 25 minutes ago

  @googlenest @madebygoogle Subject: URGENT ESCALATION: $650 Nest Hardware Unusable / Account Locked After Church Vandalism To Google Nest Support / Escalation Team: I am writing to urgently escalate a situation that has rendered $650 worth of brand-new Google Nest cameras completely useless due to an automated account lockout loop. Recently, our local church was vandalized. I have been a loyal Google user for years and personally promised our pastor that Google’s ecosystem was reliable and spectacular. Based on my recommendation, we purchased four new Google Nest cameras to secure the building. Here is the exact timeline of what has happened: I set up a new dedicated Gmail account specifically to manage the church's new security system. I successfully set up all 4 new Nest cameras on that account using my mobile phone. Everything worked perfectly on my device. I then gave the email and password to our pastor so he could log in and monitor the system from his end. Instead of letting him log in, Google’s automated security randomly locked the account and sent an email demanding an explanation for why the account was created. I provided the full explanation, and the account was officially "restored" 2 days later. The Current Issue: Despite the account being restored, the system is STILL blocking any login attempts from the pastor's devices or any computer. It continuously throws an "unrecognized device" error, even with the correct password and recovery information on file. Because of this endless security loop, we cannot hand over the account to the church. Right now, these four cameras are essentially $650 dead sticks. We cannot monitor our recently vandalized church. I understand Google has automated security measures, but I need a human being to look at this account, lift the device lock, and allow us to actually use the hardware we purchased. I need this escalated to someone who can resolve this immediately.

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  Mark Nusbaum (@markjoby33) reported 27 minutes ago

  @googlenesthelp Hello, I have a recurring issue with my camera flood lights, the lights work but the app does not show the lights. Whenever I call support they ask me to reset the camera which I have done multiple times. I was told it is an issue that upper mgmt is aware of it,

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  Traci L.🌎🇺🇸✌🏽💕 (@Sweetietweetttt) reported 27 minutes ago

  @status_is_down Down in FL, one day after taking a $100 resubscription fee from my bank account, with no notice yesterday. Horrible service @googlenesthelp

• 
  The Handlebar Gamer (@RSDCDN) reported 28 minutes ago

  Ok.... I am after homekit enabled smoke/carbon detectors. @googlenest protects are all at the end of their lives. They don't make them anymore. So, Trying to find what works/is available in canada (NA). There are "smart" ones from Kidde and a homebridge plugin. Any help?!