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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Santander reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Login (41%)
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Website (29%)
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Transactions (13%)
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Mobile App (10%)
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Transfer (6%)
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Withdrawals (1%)
Live Outage Map
The most recent Santander outage reports came from the following cities: Birmingham, Norwich, Chesterfield, Dundee, Christchurch, Stirling, Craigavon, Manchester, Hartlepool, Watford, Rhyl, Eltham, Sheffield, Chelmsford and Basildon.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Transactions | |
| Norwich |
Transactions | |
| Chesterfield |
Transactions | |
| Dundee |
Mobile App | |
| Christchurch |
Website | |
| Stirling |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Bull Trader
(@BullTrading_101) reported
@santanderuk My payment has been rejected twice and Froze my account. Waited 40min on hold then spent 20min answering security questions. Finally sorted only to find payment got rejected again and once again acount frozen. Now been in hold for 50min. Joke of a service!
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Jill MacMahon #FreshAirNHS
(@JillMacmahon) reported
Want a masterclass in putting customers off telephoning the customer service helpline (even when you just need to validate a new credit card)? There’s no finer one in town than @santanderuk
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Mindset Coach Susie Ramroop - writes on leadership
(@SusieRamroop) reported
@santanderuk can you help? I have been trying to get through via phone and keep getting cut off. I can't use my online account as my query is about an action you took upon account closure. Can I converse by message on here please?
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Amel souii
(@amel_souii) reported
@santanderuk I ve been treated badly by the bank as a customer for more than 20 years
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Clare Wiener
(@ClareWiener) reported
@santanderuk greatful that you stopped fraudulent activity on my account but you've left me without a debit card and no cash. You weren't able to help in branch & I can't get through on the phone.
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Sinclair
(@LordHuw) reported
@santanderuk Do you ever evaluate your customer service levels? Both Halifax and Lloyds I can speak to someone in 2 minutes. Santander 25 minutes....gave up.
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jacky hodges
(@jacky_hodges) reported
1hour 20 on the phone to @santanderuk and my problems still not fixed #poorcustomerservice
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Clare Wiener
(@ClareWiener) reported
@santanderukhelp @firstdirect @santanderuk Absolutely shocking telephone service with Dan who just made excuses after excuse for your poor service & when I pointed out your poor customer service record threatened to terminate the call. A complaint has been raised. Diabolical.
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Clarissa Custance
(@ClarissaCust) reported
@santanderuk is there an issue with your phone line? Doesn’t seem to be connecting today….
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Clare Wiener
(@ClareWiener) reported
@santanderukhelp 59% service compared with @firstdirect at 90% 🤔 clearly not only me having problems with @santanderuk
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jacky hodges
(@jacky_hodges) reported
@santanderuk do you even listen to your customer service calls? If you do, why don’t you learn from them? #poorcustomerservice
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jacky hodges
(@jacky_hodges) reported
1week, 3 calls and still I can’t access my @santanderuk bank account
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The tartan bunnet 🏴
(@gedme) reported
I am now at the stage of feeling so low with it all @santanderuk I am my wife’s carer even though Helen is still in Roxburgh house, I’m tired upset and sore all over but here’s the thing she’s my wife and I will put up with my pain to help her maybe you should do the same.
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jacky hodges
(@jacky_hodges) reported
Losing the will to live sitting on the phone trying to get @santanderuk to explain why I can’t access my own bank account #poorcustomerservice
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The tartan bunnet 🏴
(@gedme) reported
@santanderuk 4 social media team get involved and I think it’s all sorted as they send new pin new security number so we put them in and get taken back to log in page Ah success … nope as they send otp number to a phone that doesn’t exist any more.
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roger48🇬🇧🕉
(@thejaguar007) reported
@DaveAtherton20 @Barclays @santanderuk That's awful, not a democracy?
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Meraki Nutrition
(@Meraki_Tweets) reported
@SquarespaceHelp trying to take a website live with you and @santanderuk are ‘flat out declining’ the payment. Apparently you fail the new UK banking ‘criteria’ 🙄 Can you do something? Please? #globalism #control
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Vicky Harding
(@MissVickyPickle) reported
@santanderuk Why does your website state your fraud number is open 24/7 but then when I call it tells me the call centre is shut? Since when do fraudsters only work 9-5?
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The tartan bunnet 🏴
(@gedme) reported
Once again on social media about a company’s failure to help a terminally Ill person my wife @santanderuk failure to help Helen is by far shocking and upsetting, phoned last Wednesday and they said they would call back and yup you guessed it they never here is brief reminder.
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jacky hodges
(@jacky_hodges) reported
10 days waiting for @santanderuk to unblock my account even though I have passed all their financial tests 5 times over. Surely I should have access to my own money. They tell me I have a case worker but I've still had no communication from them. #poorcustomerservice
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Shan Jay
(@shanjayox) reported
Hey Santander why are you blocking my partners account for nothing when she got a child to feed at home? scabby as **** keeping money that don’t belong to you #***** @santanderuk
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Grammoss #FBPE
(@Gramoss) reported
@santanderuk I’ve been calling you every few days for the last few weeks and hanging up after an hour or two. I’ve tried your online chat service but there’s only a robot there (Sandi). Do you have one day a month, perhaps, when a customer can speak to you or talk online?
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jacky hodges
(@jacky_hodges) reported
Someone at @santanderuk needs to sort out their customer experience while they’ve sill got customers #poorcustomerservice
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Clare Waterfall
(@clarewaterfall) reported
@Tesco you couldn't process my online shop the other day due to security issues with @santanderuk I had to come in store to cash out, royal treatment but inconvenient. Is the security issue fixed before I order again? Also my clubcard vouchers need refunding please.
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Pippa Lain-Smith
(@PippaLainSmith) reported
@santanderuk As a longstanding customer, went into your Norwich branch to open an account for my son. Turns out you need an appointment. Fair enough. Next appointment: July!! What???
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jacky hodges
(@jacky_hodges) reported
Just answered the fraud prevention questions at @santanderuk for the umpteenth time and still can’t access my account
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Barbara Thomas
(@Scrumpy939) reported
@santanderuk appalling service regarding foreign cheques and help. Will need to wait 6 weeks for money to go in and £10 fee taken well in advance and having to send cheque off ourselves. Definitely changing banks when money finally paid in. Their service has gone well down
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sam they/them
(@titlehxlder) reported
@santanderuk i have a problem
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jacky hodges
(@jacky_hodges) reported
Been waiting nearly a week to access my own money even after correctly answering all of @santanderuk fraud prevention questions #poorcustomerservice
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The tartan bunnet 🏴
(@gedme) reported
@santanderuk 5 back to 1 failure to help failure to call back and failure of duty to help a terminally ill patient. These are just some of the points I will be telling news papers if not sorted by end of this week if they are interested of course. But enough is enough.