Giffgaff Outage Report
Why is my Giffgaff service not working?
No problems detected
If you are having issues, please submit a report below.
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Giffgaff compensate me for the outage?
The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
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Phone (55%)
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Internet (25%)
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Total Blackout (13%)
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E-mail (3%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: London, Sheffield, Preston, Milton Keynes, Carlisle, Bermondsey, Croydon, Islington, Morpeth, Barnet, Mansfield, Kingsbridge, Royal Leamington Spa, Twickenham and Tamworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Sheffield |
Total Blackout | |
| Preston |
Phone | |
| Milton Keynes |
Total Blackout | |
| Carlisle |
Phone | |
| London |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Carroll
(@PaulnPugs22) reported
@tina0402x giffgaff have never let me down, suppose it depends on the area you're in. I pay 20£ a month and get fast broadband, unlimited mins, txts and dat, I tether my desktop and tablets of the phone too, they don't seem to be arsed. I've got a question that you could help me with???
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Ian_MKMMA
(@Ian_MKMMA) reported
I opened an account with GiffGaff Saturday. Made no calls or texts as no service yet I find today that most of the money I paid in and saw on the account page online has 'disappeared' and I have to wait FIVE days for a response/solution... #money
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Soji
(@Fidelsoji) reported
Giffgaff no go see me again chai wtf
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naz
(@thcwknd) reported
i get sm **** for being on giffgaff but i literally have never had any problems
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Nate_
(@Nath_557) reported
@giffgaff Please could you help me with ticket 220925-001852 asap, I am overseas and this is causing me a lot of urgent problems. I have no idea what to do with my golden ticket and being unable to start a new one or cancel existing.
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Bereft of all social charms 🏳️🌈/🇺🇸/🇬🇧
(@srobalino) reported
Does anyone know if you can preorder a pay-as-you-go SIM card to use in Spain (ie get it sent to a US address)? @Giffgaff does this for UK. Trying to help a friend travelling outside of North America for the first time.
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Danny Stuart
(@stuartdan88) reported
@giffgaff Oh great thanks so I don’t need to cancel it. I just won’t insert into a phone as it won’t be needed. Thanks
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giffgaff | The mobile network run by you
(@giffgaff) reported
@stuartdan88 We're a pay and go company Danny, so you won't be signed into any contract. If you're with a different network, you can simply put this SIM into the phone. If the giffgaff SIM remains inactive, no further charges will apply. - giffgaff Jeanette
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{{{Andy}}}
(@Tyr533) reported
@giffgaff Just need better service and everything will be tickety-boo
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Douce Feet
(@FeetDouce) reported
@giffgaff so dissatisfying and disappointing. I’ve put my whole family into this service
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Beano
(@benno44775) reported
@pinxlemonade @giffgaff Hi sparkles ✨ try logging out and back in or try a new web browser maybe that can help 👍
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Beano
(@benno44775) reported
@stuartdan88 @giffgaff Hi Stuart 👋 you must get one month goodybag but you can cancel after by turning off the recur setting
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Rachael Linton
(@RachaelLinton4) reported
@giffgaff my phone has been showing no service for hours, indoors and outdoors! I now need to contact someone has a matter of urgency as they are in an emergency and I can’t!!!!!!!!!!
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Jade Burrell
(@Jadeelizb) reported
@giffgaff Hi. I have an issue with my account. Please can customer service call me? Thanks
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Chichi
(@chichi_writes) reported
@benno44775 @giffgaff I've done that. giffgaff says the signal is good but O2 says the signal is poor in my area. I am still struggling to get a signal. I've never had this issue before and I've been with giffgaff for years.
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Vincent Reed ✝️ 🇬🇧 🇮🇹
(@reedvinc) reported
@giffgaff I get an error when logging in saying “there’s been a problem on our side”
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kain 🪓
(@gurocm) reported
nothing will be funnier than giffgaff service provider
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Kristian Thomas | Photographer
(@lumix_photo_) reported
@giffgaff seriously guys, you need to sort your network issues out or I’m leaving at the end of the month!!!!
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#NoWarPlease #StopTheWar 𝔣𝔬𝔲𝔯𝔮 ♿
(@FourQ) reported
I have no issue with 2FA, I welcome it with open arms. Unfortunately SMS is far from secure to start with and limits functionality. Give me a token any day. So many apps to use, Google, Authy, Yubikey. @giffgaff failed massively here.
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#NoWarPlease #StopTheWar 𝔣𝔬𝔲𝔯𝔮 ♿
(@FourQ) reported
Sure if everyone's on @giffgaff and you topped up in the last 3 months you can still text each other but not to other networks, but only if everyone uses it and only for a 3 month window. If the only solution is everyone uses us, the more appealing option is not to use GG at all.
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Danny Stuart
(@stuartdan88) reported
@giffgaff Hi I already have a SIM card for the phone so if I order it with one I can cancel this stright off it’s not a contract term? Thanks
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Chichi
(@chichi_writes) reported
I am so annoyed. I don't understand why my signal is so bad! 😞 I'm with @giffgaff
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Guy Emerson
(@GuyEmerson) reported
@Yorksims @giffgaff Sorry I should have qualified. Network isn’t really an issue, more the roaming pricing. My daughter has a 5 month study abroad in Paris and @GiffGaff treat her as a permanent overseas resident which is unaffordable.
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Gilbert P McLean ‘Virtue Mine Honour’ - 93'Migrant
(@Jawdeeman) reported
@oldguy537 @PhilCygnus I had the same problem with a UK provider GiffGaff when I was visiting that miserable country. Even had proof I cancelled the account. Still trying to charge me…. UK is a country where the consumer has no rights! Won’t be going there again!
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#NoWarPlease #StopTheWar 𝔣𝔬𝔲𝔯𝔮 ♿
(@FourQ) reported
So frustrating topping up @giffgaff phone. Forced 2FA is SMS, not proper authenticator codes. 2FA challenge, GG sent a text, to a phone I can't see. They can't send me the code because... out of credit. If it was proper 2FA I could use my phone to authenticate to top up. Fail! 🙄
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philip garnier
(@foxcanburn) reported
@O2 dont trust o2 they offer you stuff then dont follow through and deny what they have said despite having paperwork to prove it Go with Giffgaff they use the same network anyway and they actually care about their customers. o2 are a joke
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Is that hteet ya done know
(@JigSoDa1stT) reported
@TheCocoUK @EE i left EE for these reason been with giffgaff ever since not a single issue ever EVER and i have been with all networks now
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giffgaff | The mobile network run by you
(@giffgaff) reported
@reedvinc Hi Vincent. Are you having trouble receiving the code via text or email? - giffgaff Tasbiya
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Arif
(@itzariff1) reported
@giffgaff hi, I’ve had my sim now for about 4-5 years and now noticing my speed has been very slow for the past few months could the age of my sim be the issue? If so what’s the process of getting a new one with my current number on it?
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Hannah Violet
(@HannahV24303499) reported
@giffgaff please can you sort out my signal, now on day 2 of no signal and I need to receive a text to be able to log into an online account