O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (54%)
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Internet (26%)
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Total Blackout (11%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Burnley, Skipton, Manchester, Blackpool, Skegness, Portsmouth, Ryde, London, Ealing, Heanor, Crawley, Swanley, Warrington, Royal Leamington Spa and Shrewsbury.
| City | Problem Type | Report Time |
|---|---|---|
 Burnley |
Internet | |
| Skipton |
Total Blackout | |
| Manchester |
Phone | |
| Blackpool |
Total Blackout | |
| Skegness |
Internet | |
| Portsmouth |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Dave74
(@Dave7438501904) reported
@aggo58 @EE @O2 I'm going the other way. O2 is awful in Wrexham these days.
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Pedro Griff
(@realpetetwm) reported
@O2 priority offer not working in Ember inn saying QR code invalid
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Da Prince
(@lakhan_prince) reported
@O2 hi am so fed up with o2 and all the lies I have been told and the rude advisors tbh nobody gets back to you people the service is so terrible and all they are after is your money
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Dave
(@djt81) reported
@O2 no signal on and off for over 4 weeks (maybe more) and very very poor call quality when i can actually make calls. Had enough of this **** i expect better for £70+ a month so the direct debits are getting cancelled as of today
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Saif
(@saifurv) reported
@O2 Thank you coz I am now considering switching to another network. I have been an O2 customer for over 20yrs
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Maria
(@xMariaTx) reported
@O2 No I do not get any signal on any other network that I have tried. I am on Moviestar and it has full bars and says 3g but nothing will load and says no internet. Appreciate any help. Thanks
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Lulli head
(@HeadLulli) reported
@ThreeUK @ThreeUKSupport you guys are the worst network in the world 9 years Iv been with you guys and never had good connection and been told lies and it’s getting worse thank god I joined @O2 with a really good deal and I get a upgrade after the first 3 payments amazing #O2
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Rob Turner
(@Rob1966T) reported
@O2 Yet again, 4th week running your code for thirsty Thursday is not working in my local Ember Inn!!!!! I’ve had to walk out the pub as despite giving them a valid QR code it didn’t work on their system. Can you please sort this recurring problem as it’s a disgrace.
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Dave Bagnall 🇬🇧
(@djbsuffolk) reported
Loyal @O2 customer here - if you're thinking of switching to them don't - infrastructure unfixed for over a year, despite the 'team being aware' and an over 11% price increase.
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Dil🎗️M(C)Andy 🇪🇬➡️🇹🇷
(@MacAttac27) reported
@O2 Unfortunately this does not work as the account has been closed. The additional charges are termination fee but the issue appears to be contract terms changes from one account to another due the death of original account holder.
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NF Protogen
(@NFProtogen) reported
I know this is most likely an error with my ****** @O2 signal but it made me chuckle
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jiggy jai
(@j1ggy_j) reported
@virginmedia @O2 That’s the problem. Your team don’t seem to know how to fix or what to fix! Like I said this ticket is from January. That’s 3 MONTHS & counting.
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Claire T
(@needaphone) reported
@Chelseytibbs @O2 I had this trouble too
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Mr Harrison, Head of Computing #loveteaching
(@MrAHarrisonCS) reported
@O2 😡😡😡 I paid this morning but that's beside the point. You cut us all off, 4 phones including children, two weeks *after* I called to tell you we were in Florida and to raise the spending cap and despite the fact we had *not reached our spending cap*. This tweet response is poor
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Safiya Amina Hafeji
(@safiya_amina_3) reported
Update to thread: ID needed for (SAR) Data Protection request nearly done. However, confirmation of the data I had requested left out the phone calls I made to @o2 about the data request and the complaint I made. Now corrected and confirmation received.
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Mr Harrison, Head of Computing #loveteaching
(@MrAHarrisonCS) reported
I am furious with @O2 - you cut me and all four family phones off last night with no warning due to "unusual usage", yes we were in the US and I told you at the beginning of the holiday and raised the price cap accordingly! How dare you demand £218 immediately to restore service.
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🧠 𝘈𝘥𝘦'𝘴 𝘉𝘳𝘢𝘪𝘯 ©
(@adesdaily) reported
@O2 @giffgaff Why has there been zero signal of any kind in Bournemouth town centre for over a year. Yet, if i stand on the beach I can enjoy 5g from Orange in France!!!
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Jackie Sutherland
(@jsuth09) reported
@O2 can you help I cannot get access to the discounted price for Disney+
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Alex Hibbert
(@zanda01) reported
@O2 I’ve tried the Thursday Thursdays code the last two weeks and it doesn’t work at all? Any help at all?
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Mr Harrison, Head of Computing #loveteaching
(@MrAHarrisonCS) reported
@O2 This whole episode has rocked my confidence in @o2. You've treated us appallingly and are still refusing to see it. I'm not a debt risk. You can see that. My usage was understandable, you can also see that. Your process is broken and unacceptably distressing.
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Pand'Assassin
(@lapinoscaseylee) reported
@O2 please don't use DPD for delivery. They're the worst. I need a refund for next day delivery fee on my new phone. Who can I speak to? Thanks
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ɐıuos
(@5_onia) reported
@O2 @virginmedia Qualify for this, but for some reason nothing has happened! Yes virgin media in my name, O2 in my name. Can someone help?
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Mark Gunner Runner 🏃🏻🔥
(@marky249) reported
@O2 what an absolute joke of a company misold a contract in store then store told me there was nothing they could do, advised to ring customer services then they told me to go to the store 🙃
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Dave
(@daveparsonsv300) reported
@O2 code not working!!!!!
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Ian Brown - New Town Independent.
(@usukgoose) reported
@O2 help with my bill please?
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Andy
(@Bigmaggot79) reported
@O2 I’m told priority drinks not working on till, apparently didn’t work last week! Error message invalid code the retailer is saying despite trying code and qr code
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Safiya Amina Hafeji
(@safiya_amina_3) reported
Hi @O2 , I submitted a complaint on the phone 7 April about how my SAR (Data Request) was handled. I wasn’t satisfied with the reply so I asked for it to be escalated. I was advised I would receive a reply in 5 working days, so 14 April. No reply received. I called Sat 16 ...
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Dave
(@daveparsonsv300) reported
@O2 still not working!!!!
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🇺🇦 Gavyn Anderson 🇺🇦
(@gingebelfast87) reported
@virginmedia can I have someone contact me? I have had a phone call which was telling me information about my contract and promotional offer and a sim card. Yet your customer service chat says no such thing happened. Was this Virgin or @O2 ?
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Grrooves💚
(@grrooves) reported
@O2 monthly payment just gone up when I've been a customer for a few months of a terrible service. No amount of complaints with no resolution yet. What an I paying for!?