O2

O2 Outage Report in London, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in London come from postal codes EC4R, SW8, SE27, SE11, E1, RM11, NW10 and WC2N.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in London, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in London, England 10/31/2024 19:55

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (54%)

    Phone (54%)

  2. Internet (26%)

    Internet (26%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near London, England

The most recent O2 outage reports came from the following cities: London, East Ham, Islington, Wembley, Surbiton, Paddington, Hounslow, Balham, City of Westminster, Wood Green, Bromley, Croydon, Golders Green, Cricklewood and Kingston upon Thames.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Total Blackout
United KingdomEast Ham Phone
United KingdomIslington Phone
United KingdomWembley Internet
United KingdomSurbiton Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

  • bedefeltham Bede Feltham 💙 (@bedefeltham) reported from Esher, England

    @O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx

  • till_the_wheels 𝕵𝖚𝖌𝖘 (@till_the_wheels) reported from London, England

    @O2 @Joegreaney Hi I'd just like to add that this is a problem for everyone on 02 and giffgaff in that area and it's because a mast in hither green has been down for 2 years and these crooks hate you enough to ignore it.

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.

  • JoshBates Josh (@JoshBates) reported from Paddington, England

    @O2 I got this sorted doing this however this is really poor service. This should be an easy, self-service digital journey. Absolute joke that this took 35 mins for both me and your staff. Total waste of time. Please feed back.

  • poundland_thor Chris sweet (@poundland_thor) reported from Richmond, England

    @O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking

  • Nicolanoodle Nicola Fish 💙 (@Nicolanoodle) reported from Richmond, England

    @O2 we’re having a nightmare with network in TW1. Is there is known issue? If not, can I report one? It’s been about 10 days now.

  • phillipsc Fr Chris Phillips SSC (@phillipsc) reported from Brentford, England

    Hello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.

  • poundland_thor Chris sweet (@poundland_thor) reported from Richmond, England

    It is now day 15 since I first reported not getting the phone I ordered from @O2 and I still have no phone or update, It is now 23 days since I put the order through - this is not what customer service looks like

  • aur_elien Aurélien (@aur_elien) reported from Hackney, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @O2 Doing this means EVERY password has to be entered for everything. This is a REAL pain. I don't think you realise this. I did just logout and log back in. No change. Why is Seetickets no problem and Ticketmaster is a problem?

  • tony1945 Tony Crean (@tony1945) reported from Richmond, England

    @NadineDorries @virginmedia @O2 This guff about roaming charges is nonsense, Nadine ..... But then you queried the amount of state support going to Channel 4, when in fact they're self-financing. Truth, eh? Not a standard which you bother with much...

  • brineferry HeHymn ³⁰ (@brineferry) reported from Brentford, England

    @O2 are you broken

  • arigork Ari Gork (@arigork) reported from Barnet, England

    @O2 Any plans on enabling sms over wifi calling? I used to be with @EE and I could call and sms with wifi calling but seems your network only supports calls?

  • RuthHolliday13 Ruth Holliday (@RuthHolliday13) reported from Hammersmith, England

    Still within my 14 day grace period with @O2 having so much trouble actually speaking to a human about my issue I’m so tempted to cancel cause this stupid system keeps just hanging up on me and it’s been 3 days since I requested they transfer my number… not great

  • Paula_Griffin65 Paula Griffin 🏳️‍⚧️ 💙💖🤍💖💙 (@Paula_Griffin65) reported from Camden Town, England

    @O2 Hi, currently log into 02 Wi-Fi in places like Costa etc but need to change my details as the name it flashes up is incorrect. However it won’t accept either my email or my phone number to change details.. Help please!

  • paul_a_lewis Paul Lewis (@paul_a_lewis) reported from Barnet, England

    @O2 my wife joined O2 today and ordered a new phone however she provided you with the wrong email address, can you help change it? Thnx

  • ElaineHenesy1 Elaine Sheppard (@ElaineHenesy1) reported from Watford, England

    @O2 disgraceful customer service had my account hacked ,o2 have admitted fraud on the account. O2 are now not refunding the £500 .Terrible service from a company I have been with over 20 years.#o2 #fraud

  • Toucsy Ian Crowne (@Toucsy) reported from Poplar, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • NorthernlyExpo Andy Denial 📸 (@NorthernlyExpo) reported from Islington, England

    @O2 Just trying your Priority code in McDonalds but it’s not working. Just says it’s been used already.

  • LairdDourka Andrew Dourka-Laird (@LairdDourka) reported from London, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • rexthomc Thomas Charlesworth (@rexthomc) reported

    @VMO2News @O2 @virginmedia Estimated time of fix just keeps getting pushed forward every time it gets nearer. This is a terrible way to say Happy Christmas to your customers.

  • EugeneSteenkamp Eugene Steenkamp (@EugeneSteenkamp) reported

    @O2 I requested for the travel bolt on to be added to my number. My flights have been cancelled so I’d like to cancel the bolt on, however, your network says changes can only be made once per week. I need this removed ASAP as I will not pay £5 a day for a service I don’t need.

  • dmacauley_ Donal MacAuley (@dmacauley_) reported

    @O2 appalled by your customer service. For months I’ve tried transfer of ownership and have been told to go in store, call 202 etc and I’m being bounced around. I’m now being asked for the model of a phone I haven’t used for years on an account that I cannot access.

  • justbeingsol Being Sol (@justbeingsol) reported

    @o2 what does it take to get someone competent enough to call me back to sort my issue out!!!!

  • Gatt_ Gatt 🇬🇧🇪🇺 (@Gatt_) reported

    @virginmedia down again and @O2 is also very slow and intermittent - It's taken me an hour to finally get enough of a signal to send this!

  • GrantShipway Grant Shipway (@GrantShipway) reported

    @O2 how do I escalate a complaint?

  • rexthomc Thomas Charlesworth (@rexthomc) reported

    @VMO2News @O2 @virginmedia Broadband/Fibre and TV has been down in CT9 2NA for the past 2 days. Service status site says technicians are "fixing it". I've walked along the roads in the area for the past 2 days and haven't seen any technicians working on anything lol. Our Christmas is RUINED.

  • TheMissFusion Tania Hamilton (@TheMissFusion) reported

    @O2 How do customers raise a complaint to a phone company when there’s no option to phone?

  • justbeingsol Being Sol (@justbeingsol) reported

    @o2 2 hours on the phone to your customer 'lack of care' team and still no longer to a resolution to a **** up caused by some incompetent staff at @o2 pull your finger out and up your game when it comes to looking after your customers!!!!! #o2 #shitcustomerservice

  • NickyNorthants Nicky Northampton 🇾🇪👹 (@NickyNorthants) reported

    @O2 @O2 I had better luck with the NHS website getting a booster booking. It’s getting on a week. If I knew you’d cancel the service to give me the service I wouldn’t have bothered. Please fix this ASAP #fixO2extra #fixdisneyplus @disneyplus #someonedosomethinguseful