O2 Outage Report in London, England
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The latest reports from users having issues in London come from postal codes EC4R, SW8, SE27, SE11, E1, RM11, NW10 and WC2N.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in London, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (54%)
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Internet (26%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near London, England
The most recent O2 outage reports came from the following cities: London, East Ham, Islington, Wembley, Surbiton, Paddington, Hounslow, Balham, City of Westminster, Wood Green, Bromley, Croydon, Golders Green, Cricklewood and Kingston upon Thames.
City | Problem Type | Report Time |
---|---|---|
London | Total Blackout | |
London | Total Blackout | |
East Ham | Phone | |
Islington | Phone | |
Wembley | Internet | |
Surbiton | Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Bede Feltham 💙
(@bedefeltham) reported
from
Esher, England
@O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx
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𝕵𝖚𝖌𝖘
(@till_the_wheels) reported
from
London, England
@O2 @Joegreaney Hi I'd just like to add that this is a problem for everyone on 02 and giffgaff in that area and it's because a mast in hither green has been down for 2 years and these crooks hate you enough to ignore it.
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.
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Josh
(@JoshBates) reported
from
Paddington, England
@O2 I got this sorted doing this however this is really poor service. This should be an easy, self-service digital journey. Absolute joke that this took 35 mins for both me and your staff. Total waste of time. Please feed back.
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Chris sweet
(@poundland_thor) reported
from
Richmond, England
@O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking
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Nicola Fish 💙
(@Nicolanoodle) reported
from
Richmond, England
@O2 we’re having a nightmare with network in TW1. Is there is known issue? If not, can I report one? It’s been about 10 days now.
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Fr Chris Phillips SSC
(@phillipsc) reported
from
Brentford, England
Hello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.
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Chris sweet
(@poundland_thor) reported
from
Richmond, England
It is now day 15 since I first reported not getting the phone I ordered from @O2 and I still have no phone or update, It is now 23 days since I put the order through - this is not what customer service looks like
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Aurélien
(@aur_elien) reported
from
Hackney, England
This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@O2 Doing this means EVERY password has to be entered for everything. This is a REAL pain. I don't think you realise this. I did just logout and log back in. No change. Why is Seetickets no problem and Ticketmaster is a problem?
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Tony Crean
(@tony1945) reported
from
Richmond, England
@NadineDorries @virginmedia @O2 This guff about roaming charges is nonsense, Nadine ..... But then you queried the amount of state support going to Channel 4, when in fact they're self-financing. Truth, eh? Not a standard which you bother with much...
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HeHymn ³⁰
(@brineferry) reported
from
Brentford, England
@O2 are you broken
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Ari Gork
(@arigork) reported
from
Barnet, England
@O2 Any plans on enabling sms over wifi calling? I used to be with @EE and I could call and sms with wifi calling but seems your network only supports calls?
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Ruth Holliday
(@RuthHolliday13) reported
from
Hammersmith, England
Still within my 14 day grace period with @O2 having so much trouble actually speaking to a human about my issue I’m so tempted to cancel cause this stupid system keeps just hanging up on me and it’s been 3 days since I requested they transfer my number… not great
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Paula Griffin 🏳️⚧️ 💙💖🤍💖💙
(@Paula_Griffin65) reported
from
Camden Town, England
@O2 Hi, currently log into 02 Wi-Fi in places like Costa etc but need to change my details as the name it flashes up is incorrect. However it won’t accept either my email or my phone number to change details.. Help please!
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Paul Lewis
(@paul_a_lewis) reported
from
Barnet, England
@O2 my wife joined O2 today and ordered a new phone however she provided you with the wrong email address, can you help change it? Thnx
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Elaine Sheppard
(@ElaineHenesy1) reported
from
Watford, England
@O2 disgraceful customer service had my account hacked ,o2 have admitted fraud on the account. O2 are now not refunding the £500 .Terrible service from a company I have been with over 20 years.#o2 #fraud
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Ian Crowne
(@Toucsy) reported
from
Poplar, England
This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
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Andy Denial 📸
(@NorthernlyExpo) reported
from
Islington, England
@O2 Just trying your Priority code in McDonalds but it’s not working. Just says it’s been used already.
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Andrew Dourka-Laird
(@LairdDourka) reported
from
London, England
This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Thomas Charlesworth
(@rexthomc) reported
@VMO2News @O2 @virginmedia Estimated time of fix just keeps getting pushed forward every time it gets nearer. This is a terrible way to say Happy Christmas to your customers.
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Eugene Steenkamp
(@EugeneSteenkamp) reported
@O2 I requested for the travel bolt on to be added to my number. My flights have been cancelled so I’d like to cancel the bolt on, however, your network says changes can only be made once per week. I need this removed ASAP as I will not pay £5 a day for a service I don’t need.
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Donal MacAuley
(@dmacauley_) reported
@O2 appalled by your customer service. For months I’ve tried transfer of ownership and have been told to go in store, call 202 etc and I’m being bounced around. I’m now being asked for the model of a phone I haven’t used for years on an account that I cannot access.
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Being Sol
(@justbeingsol) reported
@o2 what does it take to get someone competent enough to call me back to sort my issue out!!!!
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Gatt 🇬🇧🇪🇺
(@Gatt_) reported
@virginmedia down again and @O2 is also very slow and intermittent - It's taken me an hour to finally get enough of a signal to send this!
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Grant Shipway
(@GrantShipway) reported
@O2 how do I escalate a complaint?
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Thomas Charlesworth
(@rexthomc) reported
@VMO2News @O2 @virginmedia Broadband/Fibre and TV has been down in CT9 2NA for the past 2 days. Service status site says technicians are "fixing it". I've walked along the roads in the area for the past 2 days and haven't seen any technicians working on anything lol. Our Christmas is RUINED.
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Tania Hamilton
(@TheMissFusion) reported
@O2 How do customers raise a complaint to a phone company when there’s no option to phone?
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Being Sol
(@justbeingsol) reported
@o2 2 hours on the phone to your customer 'lack of care' team and still no longer to a resolution to a **** up caused by some incompetent staff at @o2 pull your finger out and up your game when it comes to looking after your customers!!!!! #o2 #shitcustomerservice
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Nicky Northampton 🇾🇪👹
(@NickyNorthants) reported
@O2 @O2 I had better luck with the NHS website getting a booster booking. It’s getting on a week. If I knew you’d cancel the service to give me the service I wouldn’t have bothered. Please fix this ASAP #fixO2extra #fixdisneyplus @disneyplus #someonedosomethinguseful