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Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Perkasie, PA 1
New York City, NY 1
Salzgitter, Lower Saxony 1
Fort Wayne, IN 1
London, England 1
Salinas, CA 1
Smyrna, TN 1
Denver, CO 1
Sanford, NC 3
Schnecksville, PA 1
Phoenix, AZ 1
Franklin, TN 1
Longmont, CO 9
Lannion, Brittany 1
Lowell, MA 1
Wuppertal, NRW 1
Charlotte, NC 1
Louth, England 1
Honolulu, HI 1
Seattle, WA 1
Meldorf, Schleswig-Holstein 1
Chicago, IL 1
Poole, England 1
Paris, Île-de-France 3
Chesapeake, VA 1
Houston, TX 1
Benton, AR 1
Cape May, NJ 1
Sayreville, NJ 1
Fuxin, Liaoning 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • stewhang
    Stew (@stewhang) reported

    Normally don't do this, but my interaction with @ArloSmartHome customer service has been "challenging". Their awful service, is matched by their poor functioning Doorbell. Should have gone with @ring #DontBuyArlo

  • beckitxex
    Becki (@beckitxex) reported

    @ArloSmartHome we bought an Arlo Pro System but lost the cord to charge the cameras with! How can we charge them? We can’t call you because we don’t have a subscription. Help!

  • corales559
    Corales (@corales559) reported

    @ArloSmartHome @techradar Just fix the tech problem where you CAN’T turn on silent mode to mute incoming calls AND turn off the leave a message feature, without having issues. There’s threads dating 2+ year with no resolution. I just want my doorbell to ring w/no call to my phone or a prompt to leave a VM

  • Fanboy08
     Austin (@Fanboy08) reported

    If @ArloSmartHome could develop a camera algorithm that tracked a subject from one view cam1 to cam2 and show the subject transition from one cam to the next cam if the cameras had overlap it would help them sell more cameras and increase the density of sold cams per house.

  • johan405822
    Johighness (@johan405822) reported

    @ArloSmartHome aye **** your product “you don’t qualify for live customer support” what kind of ******* company has you pay for that.

  • 1519hokie
    1519hokie (@1519hokie) reported

    @ArloSmartHome I’ve spent 6 to 8 hours on chat with your customer service concerning 2 cameras that won’t work. Have tried EVERY trouble shooting recommendation to no avail. And now your support people flat out refuse to replace the cameras. Very disappointed in your company!

  • WGSuckss
    Joshua Kelsey (@WGSuckss) reported

    @ArloSmartHome is there a server outage?

  • i_am_wv
    Werner (@i_am_wv) reported

    @ArloSmartHome Received an email stating there’s more info needed to process my order, asking me to call a number which is not accepting my order nr. No other way to reach anyone in support. Please help!

  • kel_varn
    Kel Varnsen (@kel_varn) reported

    @ArloSmartHome I need to delete my Arlo account, but I am not a paid subscriber, so I can’t contact support. How are you going to fix this problem?

  • operasingerBB
    American Consumer (@operasingerBB) reported

    @FTC @netflix @ArloSmartHome Both of these companies increased rates by 7.5%! WTF! THIS is causing inflation for no justifiable reason. Plus, we aren't notified about increases. WHY IS THIS ALLOWED?

  • unravelinfinite
    Ryan J Ahearn (@unravelinfinite) reported

    @ArloSmartHome , your support is absolute ****. Are you seriously are asking me to pay you more money just to ask one of your engineers to get your terrible app to do what it's supposed to be able to do according to the promises on your product box?

  • HelgaGP33231933
    Helga G Pataki (@HelgaGP33231933) reported

    @ArloSmartHome The worst scam on the market, your cameras battery life is 3 months, then you have to buy new cameras, now they charge you monthly as opposed to nothing the first 3 months, and without your knowledge, be aware…

  • Matt_Patrick5
    Matthew Patrick (@Matt_Patrick5) reported

    @ArloSmartHome you guys have the worst customer service I've ever seen.

  • AJ_GB
    Andy J (@AJ_GB) reported

    @smartthings @ArloSmartHome The Arlo SmartThings integration seems to have broken, SmartThings stopped seeing motion from Arlo Cameras from midday on 24th Dec?

  • JaredCrookston
    Jared (@JaredCrookston) reported

    @ArloSmartHome can't get my doorbell to be detected, can't access support that actually can help without a subscription, can't get a subscription until my doorbell is on my account. No idea what to do next. Did live chat with the bot until it ran about of answers

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