Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 6 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Tiggy Boo
(@tiggyboos) reported
@ArloSmartHome @mbmcrae Wish mine had bothered to record when broken into but apparently motion detection can start recording minutes After it detects motion.....and cant record audio and motion together....useless, expensive piece of kit
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Caracuse
(@Caracuse) reported
@ArloSmartHome my arlo baby disconnects from our network every 30 seconds. It is NOT my router /network causing the issue which leads me to believe the WiFi in the monitor is going bad...
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Phil
(@atkinphil) reported
@ArloSmartHome please help. Been told to call the uk help line 0800 970 3054 by your online chat team. Called 30 times over the last few days and all I get after 5 mins on hold is “we are having technical difficulties” & I get hung up on. Awful customer service #CustomerService
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Jason Szumlanski
(@szumlanski) reported
@ArloSmartHome Peace of mind? Try piece of junk. Replace my faulty Arlo camera (see case 42140169). Your customer service is a JOKE! Outsourced imbeciles. Or maybe robots. Worst customer service EVER!
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Nan Brewer
(@BrewerETC) reported
@ArloSmartHome yesterday’s update has shut down the ability for my new wireless doorbell to record video. Get alerts. No images. Can view live and manually record. FIX THIS!
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Rob Mountjoy
(@bobrob1919) reported
@ArloSmartHome is arlo UK down,all my cameras are offline even after re-booting the base,and my internet connection is fine :(
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Paul
(@crazypeas1) reported
@ArloSmartHome trying to sign up to an account to set up the Arlo Pro 3 and not receiving the email confirmation. Tried a few times now to resend but nothing. Can you help?
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Jeryl Eastman
(@EastmanJeryl) reported
@ArloSmartHome you guys are horrible. Been trying to reach you to resolve an issue for 3 weeks! Keep getting same non-helpful form letter.
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Caracuse
(@Caracuse) reported
@ArloSmartHome this is my second monitor now ....I love your devices, but when they are bad they are really realllyyyy bad.
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chip black
(@chipblacklabel) reported
@AdamSinger @ArloSmartHome didnt someone hit your garage door too? or same issue
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Scott Craft
(@sabresfans2836) reported
from
Henrietta, New York
@ArloSmartHome your customer service is a complete clown show!!!!!!!! You’re a complete **** show!
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Jason Szumlanski
(@szumlanski) reported
@AlexTillas17 @ArloSmartHome I just got another unbelievably useless email from their team that supposedly handles warranty claims. I swear, it's a robot handling this department. This can't be an actual human... Unless they are purposefully screwing with me at this point. Worst customer service ever.
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Bob Kindulas
(@bobkindulas) reported
If you are shopping for security cameras, my advice would be stay away from @ArloSmartHome. Support is incompetent. Such a bad experience. The cameras are going back.
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Neel Patel
(@nbpatel11) reported
@ArloSmartHome - All three of my cameras stopped working 3 weeks ago and your support team has done nothing to help. Your customer support has been piss poor considering the price of your cameras! WTF???
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txogswell
(@txogswell) reported
@ArloSmartHome @HomeDepot Alright arlo has proven to be a crap brand. 1. Bad batteries 2. Cameras continue to go offline constantly! I will never recommend this brand again!