Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 4
Wilson, NC 1
Bodenwöhr, Bavaria 1
Falls Church, VA 1
Wernigerode, Saxony-Anhalt 1
Laplace, LA 1
Smithfield, PA 1
Offenbach, Hessen 1
Vienne, Auvergne-Rhône-Alpes 1
Gif-sur-Yvette, Île-de-France 1
Phoenixville, PA 1
Viersen, NRW 1
Osterrönfeld, Schleswig-Holstein 1
Berlin, Land Berlin 1
Cumbernauld, Scotland 1
Olten, SO 1
Rennes, Bretagne 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • Nechered Nelson (@Nechered) reported

    @ArloSmartHome has the worst multi factor authentication. Using email and setting a low time limit (2 minutes) is crazy pants. Their email usually take 3-5 minutes to arrive. #silly2fa

  • cpweddingfilms Captured Productions (@cpweddingfilms) reported

    @ArloSmartHome My app says it doesn’t recognize my device from my phone & 2 computers (no way to login). Email verification doesn’t hit my inbox or spam box. I can’t use my camera and Arlo has no method to help me log into my camera. This is terrible. I need to speak to a human!

  • happy_jan Jan (@happy_jan) reported

    Hey @ArloSmartHome! I placed an order for over $500 over 2 weeks ago and the status update shows an error. I called the automated number and got no response. I used the chat and was told I am not eligible for support! This is not okay- my experience has been really poor so far.

  • WGSuckss Joshua Kelsey (@WGSuckss) reported

    @ArloSmartHome is there a server outage?

  • DangerCupcake Donna | Blogger and Writer (@DangerCupcake) reported

    Hey @ArloSmartHome we pay for a monthly sub program yet cannot get live chat. Your customer support options are BAD. Our camera remains offline. Pro 3 Floodlight w/solar. How do we get it connected to wifi again without climbing up and pulling it off the house?

  • corales559 Corales (@corales559) reported

    @TechNinjaSpeaks @Arlo Just started.. seems to work fine.. only issue I’m having is trying to cast the camera video to a Roku tv.. “Siri show front door camera on office tv” keep getting a “some of your devices failed to respond” response from Siri.. @ArloSmartHome any help would be great!

  • irwiups will i (@irwiups) reported

    @ArloSmartHome Absolutely the worst support of any company I’ve ever dealt with! Spent 4hrs trying to sync cameras to no avail and was disconnected from “live chat” twice! Complete joke!

  • twistdwop36 twistdwop (@twistdwop36) reported

    @ArloSmartHome I would be thankful if the site worked. I would be thankful if Arlo sent out a message when they were down. Oh wait they never have issues.

  • Matt_Patrick5 Matthew Patrick (@Matt_Patrick5) reported

    @ArloSmartHome you guys have the worst customer service I've ever seen.

  • DueVolteVero Christopher Hill (@DueVolteVero) reported

    @ArloSmartHome are your servers down? The library shows no videos and the app freezes when trying to enter the support section

  • Killhippy MisWired (@Killhippy) reported

    @ArloSmartHome The Arlo pro 4 has a known defect where the camera does not reconnect if your Internet goes down you have to take the battery out and put it back in so if away or if its up a ladder or you are in a wheelchair like myself you left vulnerable #ArloPatheticSecurity

  • 13thcharacter Sum Yung Guuy (@13thcharacter) reported

    @ArloSmartHome This has got to be amongst the worst performing cameras on the market, don’t get dipped into a bad investment with these guys!

  • Min57741512 Min (@Min57741512) reported

    @ask_Arlo @ArloSmartHome Serious issues accessing my Arlo library this morning. I see service issue spikes for Arlo in DownDetector. What’s going on?

  • dcgillespie Douglas Gillespie (@dcgillespie) reported

    @ArloSmartHome Arlo in the UK have the worst customer service I have ever encountered anywhere. I purchased 4 x Ultra 2 and 3 x Pro 3 cameras and am now seriously regretting it. I have clearly made a dreadful choice. In spite of the cost I am ditching Arlo totally and finding an alternative. 🙁

  • AaaravK Aaarav Khatri (@AaaravK) reported

    @ArloSmartHome Can't reach support, can't talk to anyone about my order, terrible customer support. Dropping this company and going to RING! Do NOT buy from their Website.

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