Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Check Current Status
Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 5 |
| Denver, CO | 2 |
| Berlin, Land Berlin | 2 |
| Adelaide, SA | 2 |
| Willoughby, OH | 1 |
| Newland, NC | 1 |
| Elk Grove, CA | 1 |
| Seedorf, BE | 1 |
| Perpignan, Occitanie | 1 |
| Williamstown, NJ | 1 |
| Suwanee, GA | 1 |
| Miami, FL | 1 |
| Tarpon Springs, FL | 1 |
| Bellville, OH | 1 |
| Katy, TX | 1 |
| Clearfield, PA | 1 |
| New City, NY | 1 |
| Littleton, CO | 1 |
| Birmingham, AL | 1 |
| Toronto, ON | 1 |
| Preußisch Oldendorf, NRW | 1 |
| Warren, MI | 1 |
| Mulhouse, ACAL | 1 |
| Hachenburg, Rheinland-Pfalz | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Giesen, Lower Saxony | 1 |
| Magstadt, Baden-Württemberg Region | 1 |
| Albuquerque, NM | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
-
JJ
(@theJJBANJO) reported
@ArloSmartHome Don't buy this stuff. I have front and rear flood light cameras installed. Was fine until I took them down for a recharge and front camera doesn't work anymore. When checking for an update it says 'may take several minutes' I switched it off after 3hours!
-
Maria Soriano Young
(@MariaSYoung0710) reported
Hi @ArloSmartHome, for as much as we paid for a doorbell camera and two additional cameras, we shouldn’t be having as much trouble working with these devices as we’ve experienced (somewhat consistently) since purchase. Very disappointed in your systems.
-
Jenn
(@hate_nj) reported
My Mother in law has @ArloSmartHome cameras. They aren’t working and on line help is hard for a 77 year old woman. No phone number to call for support in the US but they want to keep people safe. Yea right. #epicfail
-
cv•🍄
(@alimacvt) reported
Worst costumer service goes to: @ArloSmartHome 👎🏽
-
Greg Lynn
(@greglynn) reported
@ArloSmartHome website is down and app unable to connect!
-
Tyler Smith
(@tuler) reported
@ArloSmartHome the last place I want to see an ad is when I login to my Arlo app to find out if someone is trying to break into my home.
-
Henry
(@Henry95389547) reported
@joeytaylorvt @ArloSmartHome They just after profit, they in no hurry to help you out. My camera stopped working and out of 220 or so dollars
-
Barbie D H
(@barbiesway) reported
@ArloSmartHome It'd be nice to talk to a human when you chat says "it's new and has no answer" TERRIBLE customer service. I have to pay Xtra for cameras that originally came as a pack With Arlo secure IF I join the multiple & pay that monthly fee will you stop the other fees?
-
Anirudha Joshi (AJ)
(@AJoshiReal) reported
Dear @ArloSmartHome, use of delicate microUSB for charging your cameras is a bad design. Already, two of the cameras I installed are having charging troubles within 18 months.
-
SLY VILLELA
(@SFCSly) reported
@ArloSmartHome You either fix or replace base station or cancel my subscription.
-
roy squillario
(@royj11) reported
@ArloSmartHome No customer service how safe can it be? I have a billing problem and your rep by email tells me I don’t have an account - so where is my monthly payment going ?
-
DelphiSwimsLate
(@delphiswimslate) reported
@ArloSmartHome I’m having issues logging into the app. The journey does not work with saved passwords on iOS. Please follow me so I can send you a video of the problem.
-
Dr. Keith Rose
(@TheScalpeledge) reported
PSA: Never use @ArloSmartHome . Their customer support is terrible to nonexistent. You are wasting your money. I am amazed they are in business.
-
VulcanLogic
(@VulcanLogic2) reported
@Patrici54187851 This is not true, the customer service at @ArloSmartHome is not professional. My experience with them so far has been very poor. I am ready to take all of the products back and try a different company.
-
VulcanLogic
(@VulcanLogic2) reported
@rightytoo @ArloSmartHome This has been my experience as well. Have had the cameras for 5 days now and still can’t get them to turn on. The app doesn’t work, and the customer service line is the worst I’ve experienced with any company. Thinking about trying Ring.
Check Current Status