Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

• DRC Electrical (@DRCElectrical) reported 3 minutes ago

  Very disappointed that my @ArloSmartHome cameras have both stopped working without warning and not getting any help to sort the problem out....unless I want to pay another £65 with no guarantees they will work after.....

• GASOLINE GLAMOUR (@gasolineglamour) reported 9 minutes ago

  just waited on @ArloSmartHome chat for 35 mins after being told I was next in line for an agent it then says no agents avail end chat. wtf #arlo

• Dylan Carney (@dylancarney) reported 9 minutes ago

  @ArloSmartHome @HomeDepot We were burglarized last night and that video is on our Arlo Essential, but we can't pull it from the cloud because of a glitch, and can't get through to support either. Police asking for the footage. Can you please help? If not, this product is sort of useless...

• Casey Wallace (@cw4ll) reported 11 minutes ago

  @ArloSmartHome trying to get in touch with a human at support, having an issue with a defective camera. Can you have someone contact me? Been on an infinite hold and finally requested a call back but I'm still waiting... 😴

• Dylan Carney (@dylancarney) reported 15 minutes ago

  @ArloSmartHome We were burglarized last night and that video is on our Arlo Essential, but we can't pull it from the cloud because of a glitch, and can't get through to support either. Police asking for the footage. Can you please help? If not, this product is sort of useless...

• Ian Davies (@iandavies391) reported 15 minutes ago

  @ArloSmartHome @NETGEAR I know your support people are working at home but the last 3 calls I have made have been a waste of time. At least give your people good internet at home so they can work properly and be herd. 3 calls and an hour later still have the initial problem.

• Zac (@Zacctastic) reported 16 minutes ago

  Trying out some @ArloSmartHome Ultra 2 cameras. Can’t connect to HomeKit with “unauthorized accessory”. Tried factory reset. No go. Now trying live chat help.

• Rob's Podcast Mug (@robspodcastmug) reported 16 minutes ago

  Need some @ArloSmartHome @ask_Arlo help. Added my base/cameras to HomeKit and by default it added 3 of my 4 cams as “favorite cameras” on the My Home screen. For the life of me I can’t figure out how to add the last camera to the favorites. Any ideas?

• Trish Goggin (@trishodonnell99) reported 20 minutes ago

  @ArloSmartHome cancelling my subscription. Camera not working battery won’t charge. Arlo support not even responding. Buy Ring instead. @ArloSmartHome take your money but then ignore you

• Phil (@atkinphil) reported 21 minutes ago

  @ArloSmartHome please help. Been told to call the uk help line 0800 970 3054 by your online chat team. Called 30 times over the last few days and all I get after 5 mins on hold is “we are having technical difficulties” & I get hung up on. Awful customer service #CustomerService

• Mark (@Chick3nDinn3r) reported 26 minutes ago

  If you were maybe thinking of purchasing an @ArloSmartHome product for someone for the holidays, maybe run far far FAR away. On top of all 3 of my cameras now not working, customer service just said "no refunds" and ended our conversation.

• L and L (@LandL2018) reported 27 minutes ago

  @ArloSmartHome I am helping an elderly neighbor put up his cameras with your mobile service. Some came with arlo sim and a few didn't. We can't seem to get anyone to help us. We need sims to activate the other cameras. Some guidance would be great. Were to buy?

• Erica P (@erica_l_perry) reported 27 minutes ago

  @ArloSmartHome put through a service request on Sunday and still waiting on a reply. Can't get our cameras or base to connect through the app or online. How can I get help?

• Arty (@MaeecsX) reported 30 minutes ago

  @ArloSmartHome is Arlo down? Hasn’t detected motion when there was motion entire day

• Tre (@LoudMouthTre) reported 31 minutes ago

  Man @ArloSmartHome has the worst camera systems. Swear I spend more time changing batteries than anything else

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