Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fort Wayne, IN | 1 |
| London, England | 1 |
| Salinas, CA | 1 |
| Smyrna, TN | 1 |
| Denver, CO | 1 |
| Sanford, NC | 3 |
| Schnecksville, PA | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Longmont, CO | 11 |
| Lannion, Brittany | 1 |
| Lowell, MA | 1 |
| Wuppertal, NRW | 1 |
| Charlotte, NC | 1 |
| Louth, England | 1 |
| Honolulu, HI | 1 |
| Seattle, WA | 1 |
| Meldorf, Schleswig-Holstein | 1 |
| Chicago, IL | 1 |
| Poole, England | 1 |
| Paris, Île-de-France | 3 |
| Chesapeake, VA | 1 |
| Houston, TX | 1 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning | 1 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Tisha Luk 📸 🍷 🌎 (@TisheyeLens) reported from Barrie, Ontario@Explorographer @ArloSmartHome It just got to where it was offline more than it was on, so we stopped using it. Not a big deal as I’m home 24/7 these days, but when we start traveling again, I’ll want something in place.
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Klāvs (@KlavsTaimins) reported@ArloSmartHome Sorry, guys. Your “support” chat is dumbest one ever. It’s supposed to be “live”, says its connecting me with support, then says “We’ll answer in 2-3 days”. Didn’t even allow to finish up description of problem.
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Dwayne Head (@DHead_GGSN) reported@ArloSmartHome Can you explain to me how my car can get broken into and my Arlo spotlight camera didn’t even detect the motion from 5 feet away??? Unbelievable.
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Tisha Luk 📸 🍷 🌎 (@TisheyeLens) reported from Barrie, Ontario@Explorographer @ArloSmartHome We have a Nest camera that goes offline constantly. We have up. Now we’re looking for a good alternative.
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Re-Anna (@rakery81) reported@JimmyHLin @ArloSmartHome I had the same problem Jimmy. Believe it took over a week to hear back finally. Then, when they finally do respond, they ask you to provide the same information you sent several messages ago.
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Robert (@ngryOtter) reportedFYI, if you buy @ArloSmartHome and try to setup a payment for their service while still on trial subscription they will take your money and not provide a refund. Terrible service.
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Steven R. Baker (@srbaker) reported@ArloSmartHome is the worst purchase I’ve ever made. It’s complete garbage. Unfortunately I think the competitors are all worse. :(
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Jimmy Lin (@JimmyHLin) reported@ArloSmartHome I've been ghosted by your CS team. My Arlo lights just stopped working. Help. Case Number: 42445853
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Gibberish-ish (@gibberishness5) reported@ArloSmartHome @Forbes @ArloSmartHome has so many issues, if anyone is considering make sure you go to their community site and to r/arlo before buying in. Lots of stuff requires a sub and the cameras lose connections constantly. Very poor security.
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Dr Jenkem (MD/PHD) (Trans-Jewish POC) (@drjenkem) reported@ArloSmartHome is the arlo server down?
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🌎The Explorographer☮️ (@Explorographer) reported@TisheyeLens @ArloSmartHome Our Nest Doorbell goes offline once in a while. Turned out for us it was a bandwidth limiter on our Router booting it off as it was transmitting video. Also called a QOS setting. The wifi would get congested and the router would reset, booting off the camera.
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NateTheGreat (@enhall1985) reported@ArloSmartHome I just wanted to stop by and say, after 4 years of Arlo and multiple upgrades I realize your systems are absolute **** in all caps. So much is missed if I didn’t have multiple cams in the same area I would never have known. BE WARNED, DONT BUY THIS JUNK.
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IdeaFella (@ideafella) reported@ArloSmartHome @Forbes Arlo, you get two thumbs down on streaming ability and reliability the core service. It's spotty at best. Even with multiple #WiFi 6 extenders just feet away from each camera hundreds of MB down and dozens up load stream speeds on the home network. Very unreliable service.
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Jason Alexander 🍮 (@jalex19100) reportedRecording and videos for @ArloSmartHome constantly not working. Do we have any alternate firmware or router options yet or are we still stuck with Arlo’s crappy software? #arlo
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Adam Singer (@AdamSinger) reported@excag @ArloSmartHome I don't like all the bias to have to send data out of my local network here. Like, zero desire to do that. Which is why I chose @ArloSmartHome and not competitors, they let you. I just want them to spend ONE more product cycle on local base station. It's SO CLOSE. Fix the bugs!