Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 3
Laplace, LA 1
Smithfield, PA 1
Offenbach, Hessen 1
Vienne, Auvergne-Rhône-Alpes 1
Gif-sur-Yvette, Île-de-France 1
Phoenixville, PA 1
Viersen, NRW 1
Osterrönfeld, Schleswig-Holstein 1
Berlin, Land Berlin 1
Cumbernauld, Scotland 1
Olten, SO 1
Rennes, Bretagne 1
Delray Beach, FL 1
Miami, FL 1
Marseille, Provence-Alpes-Côte d'Azur 1
Winter Haven, FL 1
Port Huron, MI 1
New York City, NY 1
Pinneberg, Schleswig-Holstein 1
Leigh, England 1
Aachen, NRW 1
Willich, NRW 1
Rieschweiler-Mühlbach, Rheinland-Pfalz 1
Saint-Denis, Réunion 1
Houston, TX 1
Los Angeles, CA 1
Beijing, Beijing Shi 1
Tourcoing, Hauts-de-France 1
Stockport, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • BrewerETC Nan Brewer (@BrewerETC) reported

    @ArloSmartHome yesterday’s update has shut down the ability for my new wireless doorbell to record video. Get alerts. No images. Can view live and manually record. FIX THIS!

  • EastmanJeryl Jeryl Eastman (@EastmanJeryl) reported

    @ArloSmartHome you guys are horrible. Been trying to reach you to resolve an issue for 3 weeks! Keep getting same non-helpful form letter.

  • sabresfans2836 Scott Craft (@sabresfans2836) reported from Henrietta, New York

    @ArloSmartHome your customer service is a complete clown show!!!!!!!! You’re a complete **** show!

  • ckwalwasser Charlie Kwalwasser (@ckwalwasser) reported

    @ArloSmartHome video doorbell firmware update won’t work. It times out. Customer support is unhelpful. Please post a protocol for dealing with this issue.

  • szumlanski Jason Szumlanski (@szumlanski) reported

    @ArloSmartHome why does your customer service suck SO BAD?! See case 42140169. Replace my SECOND faulty camera in my system during the warranty period. I'm tired of waiting (again). #Arlo

  • atkinphil Phil (@atkinphil) reported

    @ArloSmartHome please help. Been told to call the uk help line 0800 970 3054 by your online chat team. Called 30 times over the last few days and all I get after 5 mins on hold is “we are having technical difficulties” & I get hung up on. Awful customer service #CustomerService

  • Caracuse Caracuse (@Caracuse) reported

    @ArloSmartHome my arlo baby disconnects from our network every 30 seconds. It is NOT my router /network causing the issue which leads me to believe the WiFi in the monitor is going bad...

  • Caracuse Caracuse (@Caracuse) reported

    @ArloSmartHome this is my second monitor now ....I love your devices, but when they are bad they are really realllyyyy bad.

  • LoudMouthTre Tre (@LoudMouthTre) reported

    Man @ArloSmartHome has the worst camera systems. Swear I spend more time changing batteries than anything else

  • sabresfans2836 Scott Craft (@sabresfans2836) reported from Henrietta, New York

    @ArloSmartHome what a joke your Arlo pro 3 cam is!! It’s a garbage cam! Can’t believe I wasted my $ on your cam! @alzassociation please don’t recommend this cam to any caretakers trying to protect their out of town family members!

  • davidenico david nico (@davidenico) reported

    and if the argument is they're terrible looking as to be a deterrent, thats nonsense, you need up close hidden cameras that can actually identify perps. @LOREXTECHNOLOGY @ArloSmartHome @googlenest

  • GiveMeSpace3 Ex Free school meals recipient in the High Peak (@GiveMeSpace3) reported

    @chadmccullough @ArloSmartHome We've had ours for a couple of years problem free

  • chadmccullough Chad McCullough (@chadmccullough) reported

    @GiveMeSpace3 @ArloSmartHome They keep dropping from our network and when I attempt to add them back, the app can't find them. Keep getting an error stating that they are offline and not connected to a network. And on one, the battery dies after just 3 or 4 days of use (when it's actually working).

  • crazypeas1 Paul (@crazypeas1) reported

    @ArloSmartHome trying to sign up to an account to set up the Arlo Pro 3 and not receiving the email confirmation. Tried a few times now to resend but nothing. Can you help?

  • tperodactyl Doty (@tperodactyl) reported

    @ArloSmartHome Guess I'll look at returning it since you guys couldn't help me out. Would rather lose out on $400 than send me a $5 outdoor mount that shouldve came with the kit. One indoor and one outdoor makes no sense

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