Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Check Current Status
Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 11 |
| Sanford, NC | 3 |
| Paris, Île-de-France | 3 |
| Denver, CO | 1 |
| Schnecksville, PA | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Lannion, Bretagne | 1 |
| Lowell, MA | 1 |
| Wuppertal, NRW | 1 |
| Charlotte, NC | 1 |
| Louth, England | 1 |
| Honolulu, HI | 1 |
| Seattle, WA | 1 |
| Meldorf, Schleswig-Holstein | 1 |
| Chicago, IL | 1 |
| Poole, England | 1 |
| Chesapeake, VA | 1 |
| Houston, TX | 1 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning Sheng | 1 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
-
beth
(@beth_fennell) reported
@ArloSmartHome my app keeps saying the server is down so I can’t view any of my footage from today. Is this an issue your side or mine?
-
Alison Grube
(@aligrube) reported
@ArloSmartHome It has been three weeks and you still haven’t resolved my case or put me in touch with a human to help me yet I still get email almost every night from you.
-
Bre
(@bbreezyfbaby) reported
@ArloSmartHome is a terrible company. My camera is useless lol do not buy from them.
-
Cynthia D
(@CynthiaDrewT) reported
@ArloSmartHome I've spent a good deal of money on your system and the lack of customer support is unacceptable. The App is not connecting to the internet. The chat" is a study in circular frustration. I tried a subscription to "escalate" to no avail. Fix the problem.
-
Brazen Iron
(@BrazenIron) reported
@ArloSmartHome cameras are trash.
-
Kathleen Hennessy
(@khennessy07) reported
@ArloSmartHome so frustrated with these products and don’t recommend. Brought new camera for house that will NOT set up. Tried to contact support but cannot get live help without paying for service. So I need to give you MORE money just to use the device
-
Canada54
(@Canada541) reported
@ArloSmartHome What is up with Arlo. I contacted customer support to be told there is a global issue with images showing up on today’s library. But when I tried to get more information the agent got very nervous and was reluctant to tell me more. Should I/we be concerned?
-
Alison Grube
(@aligrube) reported
@ArloSmartHome @Cawths01 Your DM support is terrible and it’s been three weeks now that you’ve been not able to help me. Please put us in touch with humans. I Will not let anybody I care about use your system.
-
Alison Grube
(@aligrube) reported
@ArloSmartHome your support team and customer service is the worst I have ever experienced! Not only could you NEVER connect me with a human or solve my problem, you are now sending me unrelated problems to solve. You are NOT a smart technology company... not smart at all.
-
Doc Holliday
(@jiggywitit75) reported
@ArloSmartHome Do not buy! Absolute Garbage. Arlo Pro 3 is more troublesome than it’s worth. Base station won’t stay connected and camera battery life is pitiful. Customer support is horrible.
-
Alison Grube
(@aligrube) reported
@Fatima905769962 @ArloSmartHome I’m having similar and terrible problems with Arlo it’s been three weeks now and they haven’t put me in touch with a human to help me. In the end I had to call my credit card company and block them from taking my money and I’m getting a new system.
-
Alison Grube
(@aligrube) reported
@ArloSmartHome Your customer support is terrible. It’s been three weeks now with no help I keep getting emails telling me to do some thing that I’m not able to do and you’re not able to put me in touch with a human to help me. You’re a terrible technology company with no help to the customer.
-
julianna
(@julbeelee) reported
Worst customer experience with @ArloSmartHome - completely defective product and they won’t even let me talk to customer service unless I pay them more money for a subscription for what has been a defective product
-
dwitb
(@dwitb) reported
@ArloSmartHome iOS app says I’m offline but the lights on the base say otherwise.
-
GrouchyMac
(@grouchymacfly) reported
When did @ArloSmartHome become such crap! Piece of crap! Not worth the HomeKit support. Awful live streaming. Adding a doorbell… oh just scan de QR… guess what camera lens being used the wrong one can’t get close enough or it’s too far. Piece of ****.
Check Current Status