Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 3 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
| Delray Beach, FL | 1 |
| Miami, FL | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Winter Haven, FL | 1 |
| Port Huron, MI | 1 |
| New York City, NY | 1 |
| Pinneberg, Schleswig-Holstein | 1 |
| Leigh, England | 1 |
| Aachen, NRW | 1 |
| Willich, NRW | 1 |
| Rieschweiler-Mühlbach, Rheinland-Pfalz | 1 |
| Saint-Denis, Réunion | 1 |
| Houston, TX | 1 |
| Los Angeles, CA | 1 |
| Beijing, Beijing Shi | 1 |
| Tourcoing, Hauts-de-France | 1 |
| Stockport, England | 1 |
| Rome, Lazio | 1 |
| Dinslaken, NRW | 1 |
| City of London, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Patrick
(@Matt_Patrick5) reported
@ArloSmartHome you guys have the worst customer service I've ever seen.
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MisWired
(@Killhippy) reported
@ArloSmartHome The Arlo pro 4 has a known defect where the camera does not reconnect if your Internet goes down you have to take the battery out and put it back in so if away or if its up a ladder or you are in a wheelchair like myself you left vulnerable #ArloPatheticSecurity
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Tre
(@LoudMouthTre) reported
Maybe it’s because of the AWS issues from yesterday but how in the hell is the entire @ArloSmartHome system down
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Corales
(@corales559) reported
@ArloSmartHome @techradar Just fix the tech problem where you CAN’T turn on silent mode to mute incoming calls AND turn off the leave a message feature, without having issues. There’s threads dating 2+ year with no resolution. I just want my doorbell to ring w/no call to my phone or a prompt to leave a VM
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Donna | Blogger and Writer
(@DangerCupcake) reported
Hey @ArloSmartHome we pay for a monthly sub program yet cannot get live chat. Your customer support options are BAD. Our camera remains offline. Pro 3 Floodlight w/solar. How do we get it connected to wifi again without climbing up and pulling it off the house?
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JonSnow
(@JonSnowMusik) reported
@ArloSmartHome Thanks for having ZERO Customer support. I have to leave my dog for 10 hours tomorrow and my garbage cameras won't sync all of a sudden..... #Leftoutinthecold
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Michael Leonard
(@mleonardaltoona) reported
@ArloSmartHome you have the worst customer service I have ever experienced. How am I supposed to have an active device and account if I can’t even get the doorbell to work? This has to be the dumbest way possible to approach install support.
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zyxo
(@zyxo) reported
receiving "500 error ... server issue" when responding to a ticket for a faulty product. What does that say about the technical ability of that business? @ArloSmartHome
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Snide
(@EstaSnide) reported
@ArloSmartHome Customers be warned: Arlo cameras will NOT automatically reconnect to internet after outage, nor can this be done via app. Requires physical reconnect. What good is this when you are away from your home…? #unfitforpurpose
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Jared
(@JaredCrookston) reported
@ArloSmartHome can't get my doorbell to be detected, can't access support that actually can help without a subscription, can't get a subscription until my doorbell is on my account. No idea what to do next. Did live chat with the bot until it ran about of answers
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Christine Keung
(@christinekeung) reported
@ArloSmartHome 6 months since I purchased Arlo Essential Spotlight cameras: 3 cameras w/ hardware issues, 2 days + 4 customer agents later, no offer of replacement despite being within my 1 year warranty. Should’ve picked @ring 😭 one of the worst customer experiences ever.
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Douglas Gillespie
(@dcgillespie) reported
@ArloSmartHome Arlo in the UK have the worst customer service I have ever encountered anywhere. I purchased 4 x Ultra 2 and 3 x Pro 3 cameras and am now seriously regretting it. I have clearly made a dreadful choice. In spite of the cost I am ditching Arlo totally and finding an alternative. 🙁
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will i
(@irwiups) reported
@ArloSmartHome @Verizon Absolutely the worst customer support of any company I’ve dealt with!
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PS UPLOAD
(@PSUPLOAD3) reported
@ArloSmartHome hi, I’m trying to subscribe to be able to record and access my Arlo cam recordings however i get an error every time. I opened many tickets with the support but no one is responding to the tickets! Here’s my last opened ticket: #42809584
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KenSpi
(@kenspi) reported
I’m not get any of my usual @ArloSmartHome and other alerts. Could this be another #AWS outage?