Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 3 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
| Delray Beach, FL | 1 |
| Miami, FL | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Winter Haven, FL | 1 |
| Port Huron, MI | 1 |
| New York City, NY | 1 |
| Pinneberg, Schleswig-Holstein | 1 |
| Leigh, England | 1 |
| Aachen, NRW | 1 |
| Willich, NRW | 1 |
| Rieschweiler-Mühlbach, Rheinland-Pfalz | 1 |
| Saint-Denis, Réunion | 1 |
| Houston, TX | 1 |
| Los Angeles, CA | 1 |
| Beijing, Beijing Shi | 1 |
| Tourcoing, Hauts-de-France | 1 |
| Stockport, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
-
Calvin
(@askkevindotcom) reported
@ArloSmartHome sucks that it takes over 1m to sync up camera to my phone while on the same network. What is it with security about always been last to the show? Well I invested in the system and seems to be a big let down especially coming from a subscriber. #CustomerService
-
Banan Jousiph حالمة
(@BJousiph) reported
@ArloSmartHome do you have customers service. I have an issue with my Camera.
-
Hector Martinez
(@guapeton4289) reported
@ArloSmartHome #problem persists. although he deleted the camera and I turn it into a recorder. in a few hours a stay of the way it shows the photo Do I need to get to an address where it can be sent and I be able to repair it or how do I solve this inconvenient @USAGovEspanol
-
Anonmis
(@Anonmis) reported
@ArloSmartHome Hello, who can I reach out for support that can actually assist me with an issue with your cameras? I have opened multiple tickets on your website throughout the last year and support solves them simply by closing them with no response or solution
-
Curtis Smyth
(@CSmyth2020) reported
@ArloSmartHome Your company is garbage. I get no support when things stop working and you only have chat bots that don’t help. Not recommending this company to anyone! #terriblesupport
-
Re-Anna
(@rakery81) reported
@JimmyHLin @ArloSmartHome I had the same problem Jimmy. Believe it took over a week to hear back finally. Then, when they finally do respond, they ask you to provide the same information you sent several messages ago.
-
Jason Alexander 🍮
(@jalex19100) reported
Recording and videos for @ArloSmartHome constantly not working. Do we have any alternate firmware or router options yet or are we still stuck with Arlo’s crappy software? #arlo
-
No More Thinking, Time To Start Drinking®️
(@nmtttsd) reported
@ArloSmartHome why do I have to reboot my base station everyday to get the cameras to detect motion? Firmware 1.16.5.7_830_a530306. Fix it please. Annoying
-
Jesse Case
(@paraskier) reported
@ArloSmartHome why is services always down?
-
Rebecca
(@rmsherriff) reported
@gardensimple @ArloSmartHome Good to know! That’s garbage.
-
Gibberish-ish
(@gibberishness5) reported
@ArloSmartHome @Forbes @ArloSmartHome has so many issues, if anyone is considering make sure you go to their community site and to r/arlo before buying in. Lots of stuff requires a sub and the cameras lose connections constantly. Very poor security.
-
keoni3
(@keoni3) reported
@ArloSucks @ArloSmartHome They have gone to **** and worse. No annual plans, limited # of cameras supported per base station, and why the hell use base stations anyway! #arlosucks #netgearsucks
-
mcfionaj
(@mcfionaj) reported
@ArloSmartHome Don’t buy this camera. Once the 3 month trial subscription is up, recording stops too unless you subscribe. Really poor form!
-
Bradley Siegel
(@bradleysiegel) reported
@ArloSmartHome My Hub says it is online with a solid blue light, but all of my cameras say they are offline. I rebooted my modem, what next?
-
Karen Bischer
(@kbischer) reported
@ArloSmartHome Hi there - I am having trouble with all three of my Essential Spotlight Cameras. The app says they are offline, but the internet is working. I've tried all your troubleshooting options and they still don't work. I emailed last night but have not gotten a response.