Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 5 |
| Denver, CO | 2 |
| Berlin, Land Berlin | 2 |
| Adelaide, SA | 2 |
| Elk Grove, CA | 1 |
| Seedorf, BE | 1 |
| Perpignan, Occitanie | 1 |
| Williamstown, NJ | 1 |
| Suwanee, GA | 1 |
| Miami, FL | 1 |
| Tarpon Springs, FL | 1 |
| Bellville, OH | 1 |
| Katy, TX | 1 |
| Clearfield, PA | 1 |
| New City, NY | 1 |
| Littleton, CO | 1 |
| Birmingham, AL | 1 |
| Toronto, ON | 1 |
| Preußisch Oldendorf, NRW | 1 |
| Warren, MI | 1 |
| Mulhouse, ACAL | 1 |
| Hachenburg, Rheinland-Pfalz | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Giesen, Lower Saxony | 1 |
| Magstadt, Baden-Württemberg Region | 1 |
| Albuquerque, NM | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Sleeping Dahlia
(@Sleeping_Dahlia) reported
Why is it every time I update my @ArloSmartHome app lately it just completely stops functioning? 🙄 Either the mic doesn’t work, or I have repeated login issues, or I just can’t access the feed at all. It’s always something, lately. It’s become completely useless.
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CuriousLiberty
(@CuriousLiberty) reported
@ArloSmartHome No, you can expect a nearly unusable system after being forced to use an inordinately bad 2 step verification routine EVERY TIME YOU TRY TO VIEW YOUR CAMERAS.. Arlo is horrifically bad to use now, stay away, look elsewhere..
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Getting Us A Family
(@gettinus) reported
WHY has @ArloSmartHome now started insisting on two-step verification when using a browser. That DOESNT work. Can someone fix it so I can actually use the overpriced baby monitor to see my baby?????
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atley006
(@atley006) reported
@ArloSmartHome camera system is a absolute rip off!! Pay good money for a **** camera that doesn’t even record without a subscription! Fkn bullshit!
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JTrussell3
(@Trussell3J) reported
@ArloSmartHome Servers are down and app history does not work. Care to comment on this!???
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SEDunlap
(@TheDunlaps2001) reported
@mbmcrae @John_C_Velasco @ArloSmartHome Really? At the cost of forcing your customers to log in with a 6 digit verification code every 20 minutes when they want to view camera feeds on a computer? Huge, HUGE problem!
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Victoria Young
(@torialen) reported
@GomringerAdolfo @ArloSmartHome They won’t! Worst customer service I’ve ever had! Even after repeatedly chasing them!!!! This isn’t a small company but act like scam artists that simply take your money and run.
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DerHerzog
(@DerHerzog) reported
@punchpunch @ArloSmartHome Thanks man. Their not bad products…until they don’t work… then the service is just…just bad.
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Nada Bakos
(@nadabakos) reported
Is anyone else having issues connecting the app to the hub with the @ArloSmartHome? I have 11 cases of calling support with zero help.
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David Crist
(@DavidCristTX) reported
@ArloSmartHome I really want to like Arlo, but your customer service is crap. I can't justify buying 1500+ worth of stuff and having the manufacturer barely support the product. If I have an issue, I want to get responded to reasonably and not a couple months later.
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C. D. Langlois🌊
(@SFLiberalMom) reported
@ArloSmartHome our cameras stops recording at different times of the day. 3pm, 11pm, 7pm. Live view works when it wants to & when it does, only for about a minute then kicks you off saying you're offline. Last time it recorded was 7pm last night. So much for "protect" your home.
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Daniel Kincer
(@Kincer5) reported
@ArloSmartHome 1 year warranty ran out less than a week ago. Should have told me they were not going to do anything once I provided my proof of purchase. Terrible customer service. Thanks for nothing @ArloSmartHome
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SORTED
(@Sortedman) reported
@ArloSmartHome Please advise on how to grant another person access on my new wireless video doorbell. I’ve granted additional access in the invite but is still not working. Not impressed so far - stuff like this should be totally intuitive 😢
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Scottie Steph
(@scottstephan) reported
@ArloSmartHome - I spent over 3 weeks trying to get your customer support people to replace your broken doorbell. I even called an actual electrician to have him confirm the issue. Then you just closed the case. Please reach out to me, this is infuriating
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Spectre
(@TinCanAlastor) reported
@boyscout137 @Arcon_ @ArloSmartHome Lastly, and possibly the most maddening part – To get support, you must log in to access the e-mail ticket system. If that is down, there is no way to get assistance. The chat is unmanned and redirects you to the broken login for support.