Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 5 |
| Denver, CO | 2 |
| Berlin, Land Berlin | 2 |
| Saint Charles, IL | 1 |
| Panama City Beach, FL | 1 |
| Willoughby, OH | 1 |
| Newland, NC | 1 |
| Elk Grove, CA | 1 |
| Seedorf, BE | 1 |
| Perpignan, Occitanie | 1 |
| Williamstown, NJ | 1 |
| Suwanee, GA | 1 |
| Miami, FL | 1 |
| Tarpon Springs, FL | 1 |
| Bellville, OH | 1 |
| Katy, TX | 1 |
| Clearfield, PA | 1 |
| New City, NY | 1 |
| Littleton, CO | 1 |
| Birmingham, AL | 1 |
| Toronto, ON | 1 |
| Preußisch Oldendorf, NRW | 1 |
| Warren, MI | 1 |
| Mulhouse, ACAL | 1 |
| Hachenburg, Rheinland-Pfalz | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Giesen, Lower Saxony | 1 |
| Magstadt, Baden-Württemberg Region | 1 |
| Adelaide, SA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Laura: Mom/Fur Mom/RN × 35 years now retired.
(@laurakwhiteside) reported
@ArloSmartHome So I have 5 cameras. I want to put one outside. I buy a solar panel at @BestBuy. They don't work together. Go back to BB , buy another panel but now told not available. So the only way to make this work is to buy a new camera? Arlo help support isn't helping.
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Serkan Uzbey
(@SerkanUzbey) reported
@eBay @ArloSmartHome Hey eBay, Why are you Stealing MY Money!!! I talked to your customer support for 2 hours and they hung up on me without a solution! Transfers between the same two departments over 10 times and no help! I just want my money! #Crookedebay
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Hector Martinez
(@guapeton4289) reported
@ArloSmartHome #problem persists. although he deleted the camera and I turn it into a recorder. in a few hours a stay of the way it shows the photo Do I need to get to an address where it can be sent and I be able to repair it or how do I solve this inconvenient @USAGovEspanol
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Craig Beebe
(@CraigBeebe) reported
@ArloSmartHome has been the second worst customer service I have seen... they are currently behind a cable company with no competitors in the area. Multiple unanswered support tickets and once you get someone on the phone they run you in circles and complete 1/3 of the agreement
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Kal El
(@PresElectKalEl) reported
@ArloSmartHome your camera system is complete GARBAGE my catalytic converter was stolen off my car ON MY DRIVEWAY and your stupid camera never went off 🤬 #arlocamera #arlo #timeforanewsecuritysystem
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Declan
(@walshi01) reported
@ArloSmartHome so I have a base station that will not update, comes online then cannot add cameras because it says the base station is offline. But it’s NOT. What now?
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Stuart Simpson
(@stuartsimmo) reported
@ArloSmartHome emailed last week to your customer support and haven’t heard anything back. 3 out of 4 of my products are useless and not working. This probably explains the similarities between product and customer care - shengus McKnight! Going to swap products to Ring!!
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🄳🄰🅅🄸🄳 🄲🄷🄾🅆
(@davidchow) reported
@ArloSmartHome Feel free to send me a wirefree video doorbell then to replace the audio doorbell that no longer relays direct mobile calling thanks to some mysterious update. Many of us waiting for a month now from support for a fix.
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Henrik Voss
(@Vossi011984) reported
@ArloSmartHome May I have serious question, please? Why doesn’t my Arlo system sends an email/notification, in case a camera fails to connect? The camera seems to be offline, but I haven’t got any message from the system. Thanks for your support!
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Sam Solace
(@SamuelSolace) reported
Some @ArloSmartHome support techs require updated training. Two contacts (chat and phone call) neither solved issues and no help in online docs. Found solution on my own AFTER asking if it was a fix and was told NO.
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James MN VKS FN
(@MNvksfn) reported
Hey @ArloSmartHome SO EVERYTIME I LOG INTO VIEW MY CAMERAS I HAVE TO PUT IN THE STUPID 6 DIGIT CODE? This is stupid, I have a password and change it often, I shouldn't have to login and do this every time. I love your products but you can have them back and I will go another way.
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Gregory Hartley
(@GDH_27) reported
@niall_mccabe11 @ArloSmartHome Put it on the tree. Pointing at the house. Problem solved.
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Storm 💭
(@Storm87139704) reported
@ArloSmartHome I want a wireless replacement for my wired doorbell. No idea who designed this setup, but WTF?! Just to change the network, open it, insert metal between 2 LIVE terminals. Can't get the QR code to scan after 20 min. TO CHANGE THE NETWORK!! What?!
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John Harper
(@handsomejohnh) reported
@niall_mccabe11 @ArloSmartHome I have the exact same issue.
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Kevin Grice
(@kevingrice) reported
Bought a 3 pack of @ArloSmartHome cameras from @BestBuy @BestBuySupport One bad camera and being told we have to return all 3 even though 2 are installed. Please help! #CustomerService
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