Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New York City, NY | 1 |
| Salzgitter, Lower Saxony | 1 |
| Fort Wayne, IN | 1 |
| London, England | 1 |
| Salinas, CA | 1 |
| Smyrna, TN | 1 |
| Denver, CO | 1 |
| Sanford, NC | 3 |
| Schnecksville, PA | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Longmont, CO | 11 |
| Lannion, Brittany | 1 |
| Lowell, MA | 1 |
| Wuppertal, NRW | 1 |
| Charlotte, NC | 1 |
| Louth, England | 1 |
| Honolulu, HI | 1 |
| Seattle, WA | 1 |
| Meldorf, Schleswig-Holstein | 1 |
| Chicago, IL | 1 |
| Poole, England | 1 |
| Paris, Île-de-France | 3 |
| Chesapeake, VA | 1 |
| Houston, TX | 1 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning | 1 |
| Wilson, NC | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Dude77 (@Johnboy7141) reported@ArloSmartHome @HomeDepot Your support system is absolutely horrible. This is the 2nd time I've had to contact Arlo and the 2nd time I've have to jump through hoops to get support. I've wasted hours of my time trying to get a resolution to my problem!
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Greg Harris (@nzadikt) reportedWtf @ArloSmartHome. Why the hell are there ads in the arlo smart camera app now? After buying the cameras, and paying a subscription every month, this needs to go. Not cool at all.
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Dip (@1dipster) reported@ArloSmartHome @gwaracha @ArloSmartHome my camera went dead after FW update and you are not even willing to fix my camera. is that new business strategy to sell new products? My camera is only 18 months old. I will pay to fix my camera. How can you help me? #arloprosucks
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🇬🇧🏴 Yorkshire:🇺🇸🇨🇱 (@sonbaetaekwondo) reported@ArloSmartHome @HomeDepot Strange you delete tweets about your poor customer service #poorcustomerservice
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🇬🇧🏴 Yorkshire:🇺🇸🇨🇱 (@sonbaetaekwondo) reported@rayrobnate @ArloSmartHome @HomeDepot They delete tweets if you have a problem
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HSM (@HSM41797107) reported@ArloSmartHome are you ever going to fix the issue with connectivity on the Arlo Baby cam? It simply doesn't work
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🇬🇧🏴 Yorkshire:🇺🇸🇨🇱 (@sonbaetaekwondo) reported@ArloSmartHome Well you can if the doorbell actually works and the batteries don't drain in a day . Then you refuse to look into the problem #poorcustomerservice
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dfjkl (@dfjkl) reported@ArloSmartHome you folks having to a service outage? I can't reach anything related to my account currently.
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Kevin Robles (@Rob11Kev) reported@ArloSmartHome This has been the worst customer service experience ever, also my first time using Arlo and I am extremely disappointed, they should be out of business.
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Jocelyn (@jocnav) reported@ArloSmartHome Will someone respond to my request for a basic return and refund. This is really poor customer service.
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Nan Brewer (@BrewerETC) reported@ArloSmartHome Experiencing software issues. 4 different smart hubs 3 are shown offline - 2 CONFIRMED connected w/correct indicator lights. Receive notifications now and then. Cannot access or view videos. Need a fix!
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🇬🇧🏴 Yorkshire:🇺🇸🇨🇱 (@sonbaetaekwondo) reported@JainAkhil @ArloSmartHome @HomeDepot Don't bother the costumer service is terrible .
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xpereta 🏡 (@xpereta) reported@mluisbrown @ArloSmartHome I regret purchasing @ArloSmartHome , automated software updates have left mine offline waiting for me to push a button on the device (when I was 800km away). Or lose synch for no reason. I'm sure my cameras will be very expensive paperweights soon.
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Brandon (@shinymachine) reportedBe aware that @ArloSmartHome has terrible support. You will be dragged along. You will be asked to do things like "turn your phone on and off for 2 minutes".
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Tiggy Boo (@tiggyboos) reported@ArloSmartHome @mbmcrae @CES Great another shoddy product that tech help won't be able to sort like last 3 sets of cameras that record when they feel like it!
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