Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 5
Denver, CO 2
Berlin, Land Berlin 2
Adelaide, SA 2
Willoughby, OH 1
Newland, NC 1
Elk Grove, CA 1
Seedorf, BE 1
Perpignan, Occitanie 1
Williamstown, NJ 1
Suwanee, GA 1
Miami, FL 1
Tarpon Springs, FL 1
Bellville, OH 1
Katy, TX 1
Clearfield, PA 1
New City, NY 1
Littleton, CO 1
Birmingham, AL 1
Toronto, ON 1
Preußisch Oldendorf, NRW 1
Warren, MI 1
Mulhouse, ACAL 1
Hachenburg, Rheinland-Pfalz 1
Marseille, Provence-Alpes-Côte d'Azur 1
Giesen, Lower Saxony 1
Magstadt, Baden-Württemberg Region 1
Albuquerque, NM 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • Eliks Eliks (@Eliks) reported

    @ArloSmartHome Your cameras are ****!

  • jdopines K. Joel Dickson (@jdopines) reported

    @ArloSmartHome Support system is appalling: a good product is fundamental, but customer services is make or break. A company that tells a customer they are not entitled to help, in home security? Convoluted community access? I planned to expand our system, will find another.

  • BaboonBill Baboon Bill (@BaboonBill) reported

    I'm not sure why I am seeing all these ads for #arlo products when they do NOT work correctly. Instead of an ad campaign maybe a top notch coding team that can fix your mess of a non existing security system that does NOT work. @ArloSmartHome

  • lacynda__ Lacynda (@lacynda__) reported

    @ArloSmartHome isn't so smart for the home. I've tried over countless support cases and hours to resolve a simple issue. We're being charged for an Arlo Smart subscription, with none of the subscription services enabled on our accounts! #arloessential #arlosmarthome #arlo

  • irahilt2 Ira Hilt (@irahilt2) reported

    @ArloSmartHome This is getting to be the worst devices. Cameras are good. They sent a notification of a vehicle and person on the porch, yet, it took 8 minutes of attempts to get to see wtf was going on at my home. Logging in shouldn't require 10 minutes

  • chunkloon kathy tomaino (@chunkloon) reported

    @ArloSmartHome The feature for giving someone access to the account is not working. When the invitee tries to respond to the email, they get a message that the server is down and to try later. Cannot get any help with this. Called corporate offices and message box is full.

  • GestionV Faith (@GestionV) reported

    @ArloSmartHome Arlo….. worst customer service I experienced. More a toy than a tool! Arlo doesn’t function if temperatures are too low… we don’t all live in California and this should not be sold North . Bought them, we have to live with them until feed up & throw them in the garbage 🤬

  • por2gez Bruins&Browns (@por2gez) reported

    Dont buy @ArloSmartHome products, customer service and product just garbage.

  • raynie82 Lizabeth P. Lewis (@raynie82) reported

    @ArloSmartHome I have Arlo cameras but I need help. Is there a # to call @llitig8orDWJ

  • nutritiongirlWV Sabrina (@nutritiongirlWV) reported

    @ArloSmartHome I’ve been trying to contact customer service through the app and it won’t work. My question is that we have one of our cameras went bad but we have an older system am I able to buy a new camera and just add it to the old system oh will not be compatible?

  • stefanudziela oojellah (@stefanudziela) reported

    @ArloSmartHome I need help with determining if the cameras I bought can work with my mobile hotspot (which gets 5G speeds). I don't/can't subscribe until I determine if this is possible. But your chatbot won't let me talk to someone. Community + Support pages are not helpful

  • Adski11892 Adam Fry (@Adski11892) reported

    @ArloSmartHome Please fix the issue with scrubbing videos in playback on iPad. It’s impossible.

  • MikaylaMason21 Mikayla Mason (@MikaylaMason21) reported

    I dont recommend the @ArloSmartHome for the long haul. My cameras won't connect now to the base station and I've tried every troubleshoot article I've been given. I'm not "entitled" to a live agent. So all of this money down the drain. stay away

  • ExtiOnly ExitOnly (@ExtiOnly) reported

    @ArloSmartHome Hey Guys! Are you serious about the "no support" policy? I can unfortunately not reinstall my arlo-cameras and there seem no help available for me. No support at all :(

  • MarianneDuarte Marianne Duarte (@MarianneDuarte) reported

    @ConsumerReports After a week of talks @ArloSmartHome has no idea how to fix the problem. I'm telling you... don't trust @ArloSupportUS

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