Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 6 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning Sheng | 1 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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ITmagiK
(@ITmagiK) reported
@ArloSmartHome Now your chat rep is telling me he needs a screenshot to continue troubleshooting the issue. CHAT TECH SUPPORT IS PAINFUL! #CustomerService #CustomerExperience
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Queenie Chung
(@queeniechung66) reported
@JLBaum3 @ArloSmartHome Having the same issue! Please keep us posted. Monitoring pets so now a bit desperate as we can’t see anything
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Jen Vesp
(@JenVesp) reported
@ArloSmartHome what is going on? Every time I try to view videos both the app and your website kick me back out to the login page. Starting to wonder if I should've purchased @ring.
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Katherine
(@k_flowers2022) reported
@ArloSmartHome Already Tried your customer service. I was just out of one year so they told me nothing they can do, so been throwing them in the garbage where they belong and switching to ring. No one waster your money on Arlo!!! I spent a grand on the Arlo ultras and they are overpriced junk!
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GLAUCO DAMAS
(@GlaucoDamas) reported
@ArloSmartHome It would be great if you could fix the bugs I have every day with my Arlo cameras (and the Android app).
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Wade
(@wade2305) reported
@ArloSmartHome I can’t purchase a subscription because your website is garbage and full of glitches. My $400 cameras are dummy cams now. I need a refund because you won’t support my camera after the trial period ended. Case number 42998053. Your IT department can’t even help
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Richard pagano
(@Richardpagano10) reported
@ArloSmartHome I'm actually really disappointed with this camera.2 of my cars were broken into and the Arlo floodlight camera didn't record anything. The event happened 2-4 meters aways from the camera it self.Trying to find support from the Arlo support team has made my whole experience worse
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Cameron Schmidt
(@camsrams89) reported
@ArloSmartHome I have a security light that went completely dead and it won't charge. I've tried everything offered by your community/support articles but no luck. I don't want to subscribe just to get help to fix this issue. Please help
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Finland’s only AEW fan 🇺🇦
(@AEWFreak) reported
@ArloSmartHome Having trouble logging in to my Arlo. Some sort of server error. What gives?
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Neil Sleightholm
(@nsleightholm) reported
@ArloSmartHome don’t expect any support if your device doesn’t work. Over two months ago I reported a problem with silent mode, essentially in silent mode pressing the doorbell stops the recording. I asked for help but you just get ignored.
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Richard pagano
(@Richardpagano10) reported
@ArloSmartHome Im reaching out for support and feel bad I have to throw the whole Arlo team under the bus to gain it.
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ARImages
(@HammyPics) reported
@ArloSmartHome getting an internal server error when trying to login to my account on your desktop site.
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Richard pagano
(@Richardpagano10) reported
@ArloSmartHome This also happened when I asked for the annual tax receipt for the service I paid for. This has made my whole coustomer experience terrible and wishing I didn't purchase this expensive higher end brand.
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MauiSunset
(@Mauisunset98) reported
@ArloSmartHome ur landscape view time lapse button on iPad iPad iPad does NOT work! Still! Are you ever going to fix it?
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baby this is keke palmer
(@flemmyspankins) reported
@ArloSmartHome going on day 3 of zero help from support chat/tickets about our doorbell that can’t properly record videos without freezing or malfunctioning. Technical support is absolutely awful. How is someone supposed to resolve an issue with your cameras?
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