Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 11 |
| Sanford, NC | 3 |
| Paris, Île-de-France | 3 |
| Smyrna, TN | 1 |
| Denver, CO | 1 |
| Schnecksville, PA | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Lannion, Bretagne | 1 |
| Lowell, MA | 1 |
| Wuppertal, NRW | 1 |
| Charlotte, NC | 1 |
| Louth, England | 1 |
| Honolulu, HI | 1 |
| Seattle, WA | 1 |
| Meldorf, Schleswig-Holstein | 1 |
| Chicago, IL | 1 |
| Poole, England | 1 |
| Chesapeake, VA | 1 |
| Houston, TX | 1 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning Sheng | 1 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Jessica
(@DisadvantaJESS) reported
@ArloSmartHome this is the worst purchase that I've ever made in my entire life...😡😡😡😡
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win + x, u, u
(@jb_fast) reported
so, in the realm of ******* ui people I'll add @ArloSmartHome for not allowing the user to paste their auth code into the login page in my defense, this isn't my junk, it's legacy crap that some clients have and it's going in the trash where it belongs very soon
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Justin Purnell
(@jpurnell) reported
@nadabakos @ArloSmartHome Roubling down on the baby monitor, but only because it’s HomeKit secure, beyond that Arlo build quality seems a bit suspect
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David Cox
(@neurobongo) reported
I have @ArloSmartHome cameras at my home, and they are garbage. Any recommendations on alternatives? Is @ring any good?
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American Consumer
(@operasingerBB) reported
@ArloSmartHome This company is AWFUL! I've had the security cams since 2015 and have had nothing but problems from 1st gen thru Arlo Pro 2. NOTHING BUT PROBLEMS and nowhere to get help!
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Vito Scotti's Ghost
(@VitoGhost) reported
@ArloSmartHome So tired of forced multi-factor authentication, particularly since it keeps resetting every time I have a software patch on my Mac. So hard to use my own frigging devices. Can you back it down please?
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Scottie Steph
(@scottstephan) reported
@ArloSmartHome - I spent over 3 weeks trying to get your customer support people to replace your broken doorbell. I even called an actual electrician to have him confirm the issue. Then you just closed the case. Please reach out to me, this is infuriating
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David Crist
(@DavidCristTX) reported
@ArloSmartHome I really want to like Arlo, but your customer service is crap. I can't justify buying 1500+ worth of stuff and having the manufacturer barely support the product. If I have an issue, I want to get responded to reasonably and not a couple months later.
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Spectre
(@TinCanAlastor) reported
@boyscout137 @Arcon_ @ArloSmartHome Lastly, and possibly the most maddening part – To get support, you must log in to access the e-mail ticket system. If that is down, there is no way to get assistance. The chat is unmanned and redirects you to the broken login for support.
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TJ Sanders
(@TJSandersHere) reported
@nadabakos @ArloSmartHome Maybe tech named after a hippie is a bad idea.
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Craig
(@CraigNYC2) reported
Thank you @ArloSmartHome for offering zero help and compassion because my “BABY CAMERA” stopped working but is out of warranty by 3 weeks!!! Embarrassing customer service. #Arlo #Netgear @NETGEAR
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Victoria Young
(@torialen) reported
@GomringerAdolfo @ArloSmartHome They won’t! Worst customer service I’ve ever had! Even after repeatedly chasing them!!!! This isn’t a small company but act like scam artists that simply take your money and run.
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Jason Ryan
(@Jasonryan12) reported
@ArloSmartHome has sadly provided terrible customer service. We’ve tried to resolve purchasing some cameras with multiple cases opened and nothing has been resolved. They have yet to call back or email and it’s been over a week. They advertise promotions that aren’t available.
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Getting Us A Family
(@gettinus) reported
WHY has @ArloSmartHome now started insisting on two-step verification when using a browser. That DOESNT work. Can someone fix it so I can actually use the overpriced baby monitor to see my baby?????
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SORTED
(@Sortedman) reported
@ArloSmartHome Please advise on how to grant another person access on my new wireless video doorbell. I’ve granted additional access in the invite but is still not working. Not impressed so far - stuff like this should be totally intuitive 😢
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