Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 5
Denver, CO 2
Berlin, Land Berlin 2
Adelaide, SA 2
Willoughby, OH 1
Newland, NC 1
Elk Grove, CA 1
Seedorf, BE 1
Perpignan, Occitanie 1
Williamstown, NJ 1
Suwanee, GA 1
Miami, FL 1
Tarpon Springs, FL 1
Bellville, OH 1
Katy, TX 1
Clearfield, PA 1
New City, NY 1
Littleton, CO 1
Birmingham, AL 1
Toronto, ON 1
Preußisch Oldendorf, NRW 1
Warren, MI 1
Mulhouse, ACAL 1
Hachenburg, Rheinland-Pfalz 1
Marseille, Provence-Alpes-Côte d'Azur 1
Giesen, Lower Saxony 1
Magstadt, Baden-Württemberg Region 1
Albuquerque, NM 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • raoul23679755 raoul (@raoul23679755) reported

    @ArloSmartHome terrible customer service, they are not capable to arrange for a courrier to return purchased by items. It has been going on for weeks now, I must not be the first customer to return an item…

  • vivianjens vivi (@vivianjens) reported

    @ArloSmartHome same continuous bullshit with your cameras.They don’t stay online for more than a day and go off line.Seems to be getting worse.I’ve investigated so much money, not to mention my time.I will cont to give bad reviews until u make this right😡

  • msgexplores Morgan Greenhalgh (@msgexplores) reported

    While @ArloSmartHome makes products that work well until they fail. After 5 months my doorbell died. Then 2 weeks with the worst customer service. Then we'll send you a replacement, at your cost. I'd avoid. The singular worst customer service I've experienced.

  • RaceX -RaceX- (@RaceX) reported

    Hi @ArloSmartHome your cameras offer some of the best picture quality available but your software is hot garbage. Probably going to return the kit.

  • dcmartin336 Donna Martinez, EdD (@dcmartin336) reported

    @ArloSmartHome Help- New camera&Account: Husband at the house set it up. I'm at different location and set up account too not realizing I needed to have his invite sent to me. How do I delete the account I started (no devices on) to accept his friend invite and set up our camera remotely?

  • Iamtravelcat55 C.J. Dunbar (@Iamtravelcat55) reported

    @ArloSmartHome @tomsguide If only the products actually worked & there was actually some way to get help/resolutions from your “so called” customer support

  • scottyd803 Scott D (@scottyd803) reported

    @ArloSmartHome Arlo Pro Floodlight works great. Arlo Pro 3 is garbage

  • emeltze Evan Meltzer (@emeltze) reported

    @ArloSmartHome Been trying to reach a live help agent for a week for tech support. What is going on??????!!!

  • RickHdz9 Phil McCracken (@RickHdz9) reported

    @ArloSmartHome Worst customer care ever. No wonder why Ring is always recommended over any of these crappy brands. Can't see my cameras live action at 1am probably when I need them working the most.

  • HRGirl411 Yonica Squires (@HRGirl411) reported

    @ArloSmartHome why don't you have a customer service number or a way to speak with a representative? I have a billing issue. Please advise

  • SiobhanBaynes SiobhanB (@SiobhanBaynes) reported

    @ArloSmartHome Thanks, but the issue I'm having is my account is eternally locked out so I can't log in to see that message. To be fair I did manage to raise a support case via phone this morning so hopefully that will provide some progress.

  • Lwsifur Lucy Loo (@Lwsifur) reported

    @ArloSmartHome is your app down in the UK? Keeps crashing and then won't log back in (tried on 3 different devices)

  • AmersKayla amers kayla (@AmersKayla) reported

    @ArloSmartHome It sucks when you put a wall between the consumer and the company. customer service is terrible and you don't allow us to talk to anybody on the phone. The company "ring" does you can actually talk to somebody. Why would you not want to talk to your customers #arlo

  • Iamtravelcat55 C.J. Dunbar (@Iamtravelcat55) reported

    @ArloSmartHome Only if it worked…new out of the box mine hasn’t worked….been trying to get help for over 7months…hopefully no one else buys your products

  • poff34 ERIC (@poff34) reported

    Do not ever buy @ArloSmartHome products. They do not stand behind their product and their customer support sucks when you need help. I have asked for a manager to talk about my issues and have been told chat does not have managers that I will need to call in and wait on hold.

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