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Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Perkasie, PA 1
New York City, NY 1
Salzgitter, Lower Saxony 1
Fort Wayne, IN 1
London, England 1
Salinas, CA 1
Smyrna, TN 1
Denver, CO 1
Sanford, NC 3
Schnecksville, PA 1
Phoenix, AZ 1
Franklin, TN 1
Longmont, CO 9
Lannion, Brittany 1
Lowell, MA 1
Wuppertal, NRW 1
Charlotte, NC 1
Louth, England 1
Honolulu, HI 1
Seattle, WA 1
Meldorf, Schleswig-Holstein 1
Chicago, IL 1
Poole, England 1
Paris, Île-de-France 3
Chesapeake, VA 1
Houston, TX 1
Benton, AR 1
Cape May, NJ 1
Sayreville, NJ 1
Fuxin, Liaoning 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • our_unicorn
    Our Unicorn Diaries (@our_unicorn) reported

    @ring Customer service USED to be good. I’ve been with them since their prototype door camera. But now their customer service is awful. They know there’s an issue with their cameras but they quote their TOS and offer 35% off a new camera! @ArloSmartHome seems a better choice.

  • WSOMarketing
    Tom Bowen (@WSOMarketing) reported

    Man @ArloSmartHome I see why you don't call yourself Arlo Smart Support, because I've tried for over two years to get your lousy camera to work, and I have NEVER been able to get it to connect, yet you refuse to let me talk to ANYONE to help me. No support? Why?

  • m_s_hussain
    Mohammed S Hussain (@m_s_hussain) reported

    @engineering_bae @ArloSmartHome Hmm interesting model on returns. But you have a **** product. Sorry.

  • tuler
    Tyler Smith (@tuler) reported

    @ArloSmartHome the last place I want to see an ad is when I login to my Arlo app to find out if someone is trying to break into my home.

  • Eliks
    Eliks (@Eliks) reported

    @ArloSmartHome @TMobile And your server connections is so bad, that it takes MINUTES to get notified for the event! Security my ***!

  • johnq32185
    757DUVAL (@johnq32185) reported

    @ArloSmartHome Arlo will NOT connect with to Alexa. Code sent to authenticate does not send. Please correct this problem I bought the doorbell specifically to access through Echo Show.

  • hate_nj
    Jenn (@hate_nj) reported

    My Mother in law has @ArloSmartHome cameras. They aren’t working and on line help is hard for a 77 year old woman. No phone number to call for support in the US but they want to keep people safe. Yea right. #epicfail

  • shawnsakamoto
    Shawn Sakamoto (@shawnsakamoto) reported

    @ArloSmartHome @mbmcrae @scottpmcm 2hrs 38m on phone support for a problem reported since 2020 (no HomeKit code shipped with "HomeKit compatible" Arlo devices). Token reset on hub didn't work so now waiting to hear back from engineering.. Really??

  • cdcast1991
    😐 (@cdcast1991) reported

    @ArloSmartHome I will have you know that your cameras are dissapointing because they are constantly disconnecting from the wifi. Constantly! It's terrible quality made worse that connecting them back to the wifi is difficult. Makes me regret ever getting them.

  • AndyHefc1878
    Andy Hunter (@AndyHefc1878) reported

    @ArloSmartHome Help help help tried contacting on line contacting by phone (UK) my Arlo doorbell keeps disconnecting from my Google home absolute nightmare tried reconnecting only getting notifications by phone so disappointed in product and customer service, or lack of. HELP

  • MaizeRage86
    DJN (@MaizeRage86) reported

    @ArloSmartHome is a pain to contact. You get a virtual rep. They give you instructions. You follow said instructions. Then end chat because you didn’t respond fast enough. What ********? Multi task on one screen? Asinine

  • ronsteendotcom
    Ron (@ronsteendotcom) reported

    Hey @KTLA my @ArloSmartHome battery stopped working in three days instead of 365. That sure seems unreasonable. None of their people will help so I had to turn to twitter. Hope you guys aren’t using them. Love your show.

  • l3oaussie
    l3oaussie (@l3oaussie) reported

    @ArloSmartHome Arlo should have used the money to fix the bugs or support. Two annoying issues have been demanding solutions for a long time.

  • engineering_bae
    Taylor Poindexter (@engineering_bae) reported

    @alexfromstrohs @ArloSmartHome So the poor customer service is a theme lol I hate that that’s happening 😞

  • evilC1267
    Clive (@evilC1267) reported

    @ArloSmartHome Hi Arlo, please explain why I was charged this month after I cancelled my membership a month ago? Also, now when I try to login my account says maximum number of logins exceeded (I am not logged in anywhere). Thank you

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