Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 7 |
| Cary, NC | 2 |
| New York City, NY | 2 |
| Gevelsberg, NRW | 1 |
| Greater Sudbury, ON | 1 |
| Vancouver, BC | 1 |
| Cumming, GA | 1 |
| Piscataway, NJ | 1 |
| Richmond, IN | 1 |
| Frankfurt am Main, Hessen | 1 |
| Toronto, ON | 1 |
| Adelaide, SA | 1 |
| Bolivar, MO | 1 |
| Los Angeles, CA | 1 |
| Cáceres, Extremadura | 1 |
| Paris, Île-de-France | 1 |
| Kuala Lumpur, KUL | 1 |
| Atlanta, GA | 1 |
| Greenville, SC | 1 |
| Ballerup, Region Hovedstaden | 1 |
| Langenfeld, NRW | 1 |
| McKinney, TX | 1 |
| Harrisburg, PA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Trish Goggin
(@trishodonnell99) reported
@ArloSmartHome cancelling my subscription. Camera not working battery won’t charge. Arlo support not even responding. Buy Ring instead. @ArloSmartHome take your money but then ignore you
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Mark
(@Chick3nDinn3r) reported
If you were maybe thinking of purchasing an @ArloSmartHome product for someone for the holidays, maybe run far far FAR away. On top of all 3 of my cameras now not working, customer service just said "no refunds" and ended our conversation.
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GASOLINE GLAMOUR
(@gasolineglamour) reported
just waited on @ArloSmartHome chat for 35 mins after being told I was next in line for an agent it then says no agents avail end chat. wtf #arlo
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Jason Szumlanski
(@szumlanski) reported
@ArloSmartHome why does your customer service suck SO BAD?! See case 42140169. Replace my SECOND faulty camera in my system during the warranty period. I'm tired of waiting (again). #Arlo
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Jason Szumlanski
(@szumlanski) reported
@AlexTillas17 @ArloSmartHome I just got another unbelievably useless email from their team that supposedly handles warranty claims. I swear, it's a robot handling this department. This can't be an actual human... Unless they are purposefully screwing with me at this point. Worst customer service ever.
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Scott Craft
(@sabresfans2836) reported
from
Henrietta, New York
@ArloSmartHome what a joke your Arlo pro 3 cam is!! It’s a garbage cam! Can’t believe I wasted my $ on your cam! @alzassociation please don’t recommend this cam to any caretakers trying to protect their out of town family members!
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Jeryl Eastman
(@EastmanJeryl) reported
@ArloSmartHome you guys are horrible. Been trying to reach you to resolve an issue for 3 weeks! Keep getting same non-helpful form letter.
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david nico
(@davidenico) reported
and if the argument is they're terrible looking as to be a deterrent, thats nonsense, you need up close hidden cameras that can actually identify perps. @LOREXTECHNOLOGY @ArloSmartHome @googlenest
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Nan Brewer
(@BrewerETC) reported
@ArloSmartHome yesterday’s update has shut down the ability for my new wireless doorbell to record video. Get alerts. No images. Can view live and manually record. FIX THIS!
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Ian Davies
(@iandavies391) reported
@ArloSmartHome @NETGEAR I know your support people are working at home but the last 3 calls I have made have been a waste of time. At least give your people good internet at home so they can work properly and be herd. 3 calls and an hour later still have the initial problem.
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Ben BLM
(@benhm3) reported
@blacktechguru @ArloSmartHome Wouldn’t it be cool if we could offer a local, anonymized (zero trust) server for your customers for these?
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Sean Cox
(@hscox030) reported
@ArloSmartHome @IFTTT I have a rule: If a @smartthings switch turns on Then arm an Arlo cam Problem is my Arlo Q cam isn’t arming I have another to disarm. I deleted the rules in IFTTT then created new but they still aren’t working. It used to work but no longer. Any help guys?
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💥 B.C. 💥
(@bcar473) reported
@mbmcrae @ArloSmartHome Awesome! Thanks! Super frustrating to get surface level tech support from the chat that never fixes the issue!
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Kevin.
(@Km7D) reported
@ArloSmartHome Hi, I just purchased a Arlo Pro 2 to replace another base station that went bad. It doesn’t look like I can get my older cameras to record unless I have a subscription, but I should get 7 days free, correct?
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Chad McCullough
(@chadmccullough) reported
@GiveMeSpace3 @ArloSmartHome They keep dropping from our network and when I attempt to add them back, the app can't find them. Keep getting an error stating that they are offline and not connected to a network. And on one, the battery dies after just 3 or 4 days of use (when it's actually working).
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