Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 4 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
| Delray Beach, FL | 1 |
| Miami, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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robert watson
(@rob_watson_96) reported
@curryspcworld @ArloSmartHome Can you help me with my order been on the phone over an hour and still nothing
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S. C.
(@456csr) reported
@ArloSmartHome , my video library currently isn’t accessible. Any idea on a turnaround time for a fix?
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Zac
(@Zacctastic) reported
Trying out some @ArloSmartHome Ultra 2 cameras. Can’t connect to HomeKit with “unauthorized accessory”. Tried factory reset. No go. Now trying live chat help.
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Anthony Scardina
(@AnthonyScardina) reported
@ArloSmartHome How can I open a support ticket? I'm having an issue with Arlo and Google Home Assistant.
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Christine Madsen
(@cmadsen81) reported
@ArloSmartHome I’m getting an “There was an error obtaining your library. Arlo team is working on this issue.” message. When/how can this be resolved?
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Scott Simmons
(@editblog) reported
Hey @ArloSmartHome despite your cameras not working very well I’m trying to like your product but getting 2 and 3 promotional emails a day is a bit much. That isn’t helping.
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Tim Hill
(@HillTim) reported
Hey @ArloSmartHome now that you have totally broken the app with your rubbish 2FA attempt... are you going to fix things??
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Vanessa C Campbell
(@VaneCadetto) reported
@ArloSmartHome my app is not working, it’s not showing me any recordings! i need help with this
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Erica P
(@erica_l_perry) reported
@ArloSmartHome put through a service request on Sunday and still waiting on a reply. Can't get our cameras or base to connect through the app or online. How can I get help?
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Josh Nichols
(@MrBlank) reported
@ArloSmartHome I had to completely set up my Arlo cameras again because they suddenly stopped working with AppleHome. I got it done but need on the Arlo website to add my cameras to the Arlo Plus subscription. The Verify Device step on login doesn't work at all. (push or email)
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🇬🇧🏴 Yorkshire:🇺🇸🇨🇱
(@sonbaetaekwondo) reported
@ArloSmartHome @ask_Arlo still waiting for a reply regarding your poor UK customer service and your faulty goods also blaming @Duracell saying the batteries are different in England and the US despite saying the doorbell is compatible
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Gators|Packers Above All Else
(@eazy_cheezy_) reported
@ArloSmartHome Your security cameras are garbage and do not work.
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Ace
(@Acee626) reported
from
Pasadena, California
@ArloSmartHome worst home security cameras out there. I can’t believe a product like this exist
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PenAkimbo 🏳️🌈
(@Penfanackapan) reported
Pic isn't clear as @ArloSmartHome ArloQ video is so compressed it's doesn't give 1080 anymore. It's so bad it's almost unusable. Only use it to see if anyone entering the property. Even during the day you can't tell who someone is 2 metres away. Faces pixelated! Don't buy Arlo.
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Charles Singer
(@Charlessinger) reported
@ArloSmartHome the worst customer service. Was on hold for 2 hours and 15 minutes only to have the call disconnected.