Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 4
Miami, FL 2
Denver, CO 2
Delray Beach, FL 1
Marseille, Provence-Alpes-Côte d'Azur 1
Winter Haven, FL 1
Port Huron, MI 1
New York City, NY 1
Pinneberg, Schleswig-Holstein 1
Leigh, England 1
Aachen, NRW 1
Willich, NRW 1
Rieschweiler-Mühlbach, Rheinland-Pfalz 1
Saint-Denis, Réunion 1
Houston, TX 1
Los Angeles, CA 1
Beijing, Beijing Shi 1
Tourcoing, Hauts-de-France 1
Stockport, England 1
Rome, Lazio 1
Dinslaken, NRW 1
City of London, England 1
Ealing, England 1
Canberra, ACT 1
Corona, CA 1
Warrington, PA 1
Saint Charles, IL 1
Panama City Beach, FL 1
Willoughby, OH 1
Newland, NC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • barbiesway Barbie D H (@barbiesway) reported

    @ArloSmartHome It'd be nice to talk to a human when you chat says "it's new and has no answer" TERRIBLE customer service. I have to pay Xtra for cameras that originally came as a pack With Arlo secure IF I join the multiple & pay that monthly fee will you stop the other fees?

  • greglynn Greg Lynn (@greglynn) reported

    @ArloSmartHome website is down and app unable to connect!

  • Boston_Shanks PPH (@Boston_Shanks) reported

    @ArloSmartHome purchased 4 Pro 4 cameras. 1/2 are offline constantly. The useless suggestions don’t work. Return on the way.

  • WilsonMarga Marga Wilson (@WilsonMarga) reported

    @pokhrel_bishrut @ArloSmartHome I have the same issue. It was working during the free trail. Now i am paying for the subscription, it won't connect. My Wi-Fi is on 2.4 ghz, but Arlo keeps blaming my internet

  • hate_nj Jenn (@hate_nj) reported

    @ArloSmartHome My Mother in law is trying to have a safe environment but ur product isn’t working and she on line help is hard for a 77 year old woman so…. how are u going to assist? Do not recommend a product that has no number to call for support in the US!!!

  • sabinaxo Sabina ♛ (@sabinaxo) reported

    I swear the worst customer service goes to @ArloSmartHome hands down.. this is my mistake for choosing them over @ring

  • Lavion Lavion (@Lavion) reported

    @ArloSmartHome Worst Customer Service Ever! Arlo is a company that takes your money and doesn't care about its customers. Customer Service is outsourced to India, where agents read from scripts and speaks broken English.

  • IIBARKERII IIBARKERII (@IIBARKERII) reported

    @ArloSmartHome How can I actually get some help from your garbage support? I am a paying customer and all I want to do is throw all my cameras away because of how terrible your service is! You guys are the worst company! #Arlo #ArloSmartHome #ArloSecurity

  • SFCSly SLY VILLELA (@SFCSly) reported

    @ArloSmartHome You either fix or replace base station or cancel my subscription.

  • alimacvt cv•🍄 (@alimacvt) reported

    Worst costumer service goes to: @ArloSmartHome 👎🏽

  • hate_nj Jenn (@hate_nj) reported

    @ArloSmartHome My Mother in law is trying to have a safe environment but ur product isn’t working & on line help is hard for a 77 year old woman so how are u going to assist? Do not buy a product that has no number to call for support in the US folks!

  • delphiswimslate DelphiSwimsLate (@delphiswimslate) reported

    @ArloSmartHome I’m having issues logging into the app. The journey does not work with saved passwords on iOS. Please follow me so I can send you a video of the problem.

  • VulcanLogic2 VulcanLogic (@VulcanLogic2) reported

    @Patrici54187851 This is not true, the customer service at @ArloSmartHome is not professional. My experience with them so far has been very poor. I am ready to take all of the products back and try a different company.

  • RnBlaire McelroyBlaireRN (@RnBlaire) reported

    Pretty sure I'm done with @ArloSmartHome . Every time I have an issue they avoid responding or delay until the item is no longer under warranty. Time to look for a company who cares

  • kinging100 whatiicanink (@kinging100) reported

    @ArloSmartHome your cameras are trash! The work one week….then second week you gotta reset the home base station!

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