Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 5 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
| Delray Beach, FL | 1 |
| Miami, FL | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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themaster
(@themaster727) reported
@ArloSmartHome hello I'm having an issue with my wirefree door bell. No matter what I do I can't get motion alerts on my phone, echos, Nests or my Arlo Chime. Door bell ringing is working and motion alerts work on all my other Arlo cameras!
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Terry 💀🖤
(@terry__boyd) reported
@ArloSmartHome I need some help. I feel like I was mislead/scammed when I ordered my Arlo device. It advertised the magnetic mounts on the website but I was sent the screw mounts. It doesn't mention screw mounts anywhere on the PDP
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JAMES BAILEY
(@JAMES91133) reported
@ArloSmartHome don’t buy this. I bought a unit that was defective. I have been trying to resolve thru chat help for over a month. Spending hours on the chat. And still no resolution and no real attempt to resolve the problem. Just tonight the customer service just disconnected.
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GreekGod 🔙 FROM FORBIDDEN KINGDOM 🐉
(@GreekGodJP) reported
@ArloSmartHome yall are killing me I fully reset 1 camera by disconnecting the battery to fix the auto motion recording one week and then the next week the other one stops working and I need to do the same thing...
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Harriett O'Toole
(@HarriettOToole2) reported
@ArloSmartHome What's up with the 'appearing offline message?' I see status that it affects devices connected to wifi...any ETA on fix?
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TenBear
(@Tenbear24) reported
@ArloSmartHome Do not buy Arlo cameras. You will never get in touch with customer service & cameras will break after 1 year. Every single camera will have something go wrong. - sensor goes bad - won’t connect to internet - software will not show features after a while #ConsumerReports
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Wlad Kocerka
(@wladmir_k) reported
@ArloSmartHome - For the last few months I've been trying to renew my subscription. I've tried to contact support, but all they know is to ask me to clear my browser. Can I get real help here please?
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AndroidGal ⭕🎮
(@RealAndroidgal) reported
@ArloSmartHome please explain to me HOW and WHY two clips from my security camera wound up as gifs???? I never uploaded them anywhere or posted them anywhere. Do you steal people's footage???? #arlo #arlocamera WTF.
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Thomas in Dallas 🏳️🌈🇺🇸
(@thomasntexas) reported
@Rugbylad37 holy ****, I'm sorry, maybe time to invest in security cams, I've been really pleased with @ArloSmartHome caught one burglar on video police nabbed him 👍
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Grant OParity
(@go_parity) reported
@BrettAScudder @ArloSmartHome @ask_Arlo and once again, logging in though the website it says camera are offline - they are not bc am receiving notifications through the phone app. Been a couple years with this problem, will it ever be fixed permanently?
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𐂂
(@AluminumDeer) reported
@ArloSmartHome , what’s up with your device registration DNS server and the Security floodlight? Using the iOS app I’ve paired a doorbell, but can’t connect to the floodlight. The device joins the network and immediately fails to register. What’s up?
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No_Mattic
(@No_Mattic) reported
@ArloSmartHome why have my cameras been down all day? Why no outage notification via email or the app? Im still within the trial period of your paid service, this is not a good look.
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TenBear
(@Tenbear24) reported
@ArloSmartHome Can’t see birds on my Arlo cameras, because - one keeps shutting down - one the sensor doesn’t work - one actually works …..so Arlo cameras are a 66% failure for me. 😡😡😡😡😡😡
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Rich
(@FSURich) reported
@ArloSmartHome How can we keep a lookout if our camera is offline and you have no timeframe for restoration?
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eternal optimist
(@dettybo) reported
@ArloSmartHome can't access my library videos, apparently you are working in the problem, you've been working in this for weeks, paid a lot for your security cameras - are you going to fix this
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