Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 4
Bodenwöhr, Bavaria 1
Falls Church, VA 1
Wernigerode, Saxony-Anhalt 1
Laplace, LA 1
Smithfield, PA 1
Offenbach, Hessen 1
Vienne, Auvergne-Rhône-Alpes 1
Gif-sur-Yvette, Île-de-France 1
Phoenixville, PA 1
Viersen, NRW 1
Osterrönfeld, Schleswig-Holstein 1
Berlin, Land Berlin 1
Cumbernauld, Scotland 1
Olten, SO 1
Rennes, Bretagne 1
Delray Beach, FL 1
Miami, FL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • SMisenplace SMisenplace (@SMisenplace) reported

    @ArloSmartHome Your cameras are good but your customer support is garbage. I just bought the Ultra2 bundle this week and can't get it to connect. In order for me to talk to someone, I have to subscribe? I'm not paying you for service if I don't even know if your product works!

  • AdamZ Adam Zuckerman (@AdamZ) reported

    @ArloSmartHome, Arlo email support is a joke. They're now telling me I need to return a camera I bought last week and rebuy it to get a discount they're offering on a new camera b/c their support didn't reply to a warranty request ticket when a broken camera was under warranty.

  • DaemonXar Legal Phil (@DaemonXar) reported

    Hey @ArloSmartHome, you’ve got a real problem with base stations not recording video from your cameras, and it honest to god feels like an effort to make us pay a subscription fee for peace of mind. You going to actual fix this problem?

  • Mauisunset98 MauiSunset (@Mauisunset98) reported

    @ArloSmartHome #offline! Everything is connected, strong signal, I have xfi , and yet…… offline!! What the heck @ArloSmartHome ? Cams are in a separate home and can’t get there so it’s useless.

  • JAMES91133 JAMES BAILEY (@JAMES91133) reported

    @ArloSmartHome I purchased an Arlo Go and immediately had battery trouble. I contacted customer service about a replacement. they agreed to send a replacement. a week with no replacement I again contacted customer service who still can’t figure out how to send it. I’m stuck.

  • GreekGodJP GreekGod 🔙 FROM FORBIDDEN KINGDOM 🐉 (@GreekGodJP) reported

    @ArloSmartHome yall are killing me I fully reset 1 camera by disconnecting the battery to fix the auto motion recording one week and then the next week the other one stops working and I need to do the same thing...

  • spense_goblue 3000 Love (@spense_goblue) reported

    @ArloSmartHome SOMEONE BETTER CALL ME. You have the WORST customer service on the planet. It has been over 2 weeks since I uploaded proof that you were double-charging me for over a year. You owe me a refund of over $240. I’m done with your **** products and your **** service.

  • go_parity Grant OParity (@go_parity) reported

    @ArloSmartHome @mbmcrae Would love to do that.....if your system worked. Got any plans to fix soon?

  • HarriettOToole2 Harriett O'Toole (@HarriettOToole2) reported

    @ArloSmartHome What's up with the 'appearing offline message?' I see status that it affects devices connected to wifi...any ETA on fix?

  • JAMES91133 JAMES BAILEY (@JAMES91133) reported

    @ArloSmartHome don’t buy this. I bought a unit that was defective. I have been trying to resolve thru chat help for over a month. Spending hours on the chat. And still no resolution and no real attempt to resolve the problem. Just tonight the customer service just disconnected.

  • Tenbear24 TenBear (@Tenbear24) reported

    @ArloSmartHome Can’t see an owl on my Arlo cameras, because - one keeps shutting down - one the sensor doesn’t work - one actually works …..so Arlo cameras are a 66% failure for me. 😡😡😡😡😡😡

  • Michellchelle Michelle Bruni (@Michellchelle) reported

    Regretting buying @ArloSmartHome cameras. This is some buggy tech. Our motion detection keeps triggering but no videos display and nothing in the library. Seems like a new issue every week.

  • MvpCbow cbow (@MvpCbow) reported

    To my fellow consumers whatever you do, don’t buy anything @ArloSmartHome they have the worst customer support. 🤬🤬🤬🤬🤬

  • go_parity Grant OParity (@go_parity) reported

    @ask_Arlo @ask_Arlo @ArloSmartHome WHY does the computer say the devices are offline, but yet on my phone everything is working? This is an ongoing problem, please fix this. Not every customer uses just the phone app! 😡

  • FSURich Rich (@FSURich) reported

    @ArloSmartHome How can we keep a lookout if our camera is offline and you have no timeframe for restoration?

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