Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 5 |
| Denver, CO | 2 |
| Berlin, Land Berlin | 2 |
| Panama City Beach, FL | 1 |
| Willoughby, OH | 1 |
| Newland, NC | 1 |
| Elk Grove, CA | 1 |
| Seedorf, BE | 1 |
| Perpignan, Occitanie | 1 |
| Williamstown, NJ | 1 |
| Suwanee, GA | 1 |
| Miami, FL | 1 |
| Tarpon Springs, FL | 1 |
| Bellville, OH | 1 |
| Katy, TX | 1 |
| Clearfield, PA | 1 |
| New City, NY | 1 |
| Littleton, CO | 1 |
| Birmingham, AL | 1 |
| Toronto, ON | 1 |
| Preußisch Oldendorf, NRW | 1 |
| Warren, MI | 1 |
| Mulhouse, ACAL | 1 |
| Hachenburg, Rheinland-Pfalz | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Giesen, Lower Saxony | 1 |
| Magstadt, Baden-Württemberg Region | 1 |
| Adelaide, SA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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ScottA MN
(@R71Mopar) reported
@ArloSmartHome has the WORST 2FA authentication I have ever seen! Only good for 14 days they say.... WRONG! I have to reauth all the damn time even with trusting the devices! And no way to turn off even though most frickin banks allow it! Switching to Eufy!!!
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J-man
(@Barta57) reported
@ArloSmartHome Just bought a new memory stick and it isn’t working. Help?
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April W Sullivan
(@aprilwongcom) reported
@ArloSmartHome it seems the library for recordings is down for me. Are you currently experiencing an outage?
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C.J. Dunbar
(@Iamtravelcat55) reported
@ArloSmartHome @TWICEonline I wanted this…until I got a camera set & 1 new out of box is defective,..been trying for over 7 months to get some help…no real person to talk to…they waiting out warranty..,shady…changed my wish list for my bee home to @RING
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Nick Slaughter
(@WXslaughter) reported
@ArloSmartHome Hi I can’t get my essential camera to connect to my base station. I have followed all of the steps and I am still having trouble
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کامچور कर्मचारी
(@_karan) reported
@ArloSmartHome Any bug fix that’s going to be released soon that makes Arlo Baby work properly with HomeKit? I’ve tried the setup multiple times now and it ends up being unreachable all the time in both the Arlo app as well as the Home app, as soon as I connect it to HomeKit.
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Phil McCracken
(@RickHdz9) reported
@ArloSmartHome Worst customer care ever. No wonder why Ring is always recommended over any of these crappy brands. Can't see my cameras live action at 1am probably when I need them working the most.
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C.J. Dunbar
(@Iamtravelcat55) reported
@ArloSmartHome products are junk! Non existent “customer service” been reaching out bout bad camera out of the box, won’t replace under warranty! @Ring or @SecurityBlink tin can w/2 strings better option
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ALPES ECOLOGIE
(@ALPESECOLOGIE) reported
@SiobhanBaynes @ArloSmartHome I had the same issue ..I never taught of getting my account back …massive appreciation to @AgentFemiTv for recovering my ..suspended ..locked.. hacked or banned .. disabled account you should check them out too.....✅ .
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Oliver Starr
(@OWStarr) reported
@ArloSmartHome your iOS app is buggy af. Every time you expand the view of a camera then reduce it, the whole app hangs. This has been happening since day one but it’s become an unacceptable annoyance. Please fix it!!!
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Matt Finch
(@Matt_Hiscox) reported
Hey @ArloSmartHome - your new customer service system has a giant flaw: people SETTING UP their systems who have tech problems can't get help. I *NEED* a service rep, I literally cannot set up my system without one, and I can't get support! Please DM me, I need help!
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-RaceX-
(@RaceX) reported
Hi @ArloSmartHome your cameras offer some of the best picture quality available but your software is hot garbage. Probably going to return the kit.
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Darcie Moore
(@obsessed_atl) reported
@ArloSmartHome Arlo support is terrible!! Customers don’t want deal with a bot
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C.J. Dunbar
(@Iamtravelcat55) reported
@ArloSmartHome @tomsguide If only the products actually worked & there was actually some way to get help/resolutions from your “so called” customer support
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Chris Brown
(@ChrisBDesign1) reported
I’ve been attempting to get help with an issue since August but @ArloSmartHome decided to longer have a phone option and their chat bot is absolute trash. To top things off, now you have to PAY FOR A SUBSCRIPTION for support? I’m switching to Google Nest.
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