Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 5
Denver, CO 2
Berlin, Land Berlin 2
Panama City Beach, FL 1
Willoughby, OH 1
Newland, NC 1
Elk Grove, CA 1
Seedorf, BE 1
Perpignan, Occitanie 1
Williamstown, NJ 1
Suwanee, GA 1
Miami, FL 1
Tarpon Springs, FL 1
Bellville, OH 1
Katy, TX 1
Clearfield, PA 1
New City, NY 1
Littleton, CO 1
Birmingham, AL 1
Toronto, ON 1
Preußisch Oldendorf, NRW 1
Warren, MI 1
Mulhouse, ACAL 1
Hachenburg, Rheinland-Pfalz 1
Marseille, Provence-Alpes-Côte d'Azur 1
Giesen, Lower Saxony 1
Magstadt, Baden-Württemberg Region 1
Adelaide, SA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • LandL2018 L and L (@LandL2018) reported

    @ArloSmartHome I am helping an elderly neighbor put up his cameras with your mobile service. Some came with arlo sim and a few didn't. We can't seem to get anyone to help us. We need sims to activate the other cameras. Some guidance would be great. Were to buy?

  • Charlessinger Charles Singer (@Charlessinger) reported

    @ArloSmartHome the worst customer service. Was on hold for 2 hours and 15 minutes only to have the call disconnected.

  • EdHayes87 Ed Hayes (@EdHayes87) reported

    @ArloSmartHome Just been on with your support chat about stolen camera. Once they discovered it was purchased from Amazon they declined to help. I have loads of Arlo stuff and this is a crap way to treat loyal customers - regardless of where they bought the kit

  • mishiii_24 Mishi (@mishiii_24) reported

    @ArloSmartHome I need help!

  • Invyism Invy (@Invyism) reported

    @TeamKnowhowUK @ArloSmartHome @curryspcworld There are several DMs that have been ignored. I have now cancelled the order and submitted an INR request to paypal. Worst customer service I've ever dealt with, never again.

  • dannybfmv Dan (@dannybfmv) reported

    @curryspcworld @ArloSmartHome If it's not a ps5 I don't give a ****

  • editblog Scott Simmons (@editblog) reported

    Hey @ArloSmartHome despite your cameras not working very well I’m trying to like your product but getting 2 and 3 promotional emails a day is a bit much. That isn’t helping.

  • VaneCadetto Vanessa C Campbell (@VaneCadetto) reported

    @ArloSmartHome my app is not working, it’s not showing me any recordings! i need help with this

  • Penfanackapan PenAkimbo 🏳️‍🌈 (@Penfanackapan) reported

    Pic isn't clear as @ArloSmartHome ArloQ video is so compressed it's doesn't give 1080 anymore. It's so bad it's almost unusable. Only use it to see if anyone entering the property. Even during the day you can't tell who someone is 2 metres away. Faces pixelated! Don't buy Arlo.

  • Diggvintage St Olaf Butter Queen (@Diggvintage) reported

    @curryspcworld @ArloSmartHome Your customer service is in a mess, your ordering system is broken with nothing actually arriving.

  • craigstrong Craig Strong (@craigstrong) reported from Richmond, England

    Been having loads of issues with my @ArloSmartHome in the last month. Stops recording for no apparent reason requiring a reset. The latest issue is the timeline is all out of synch and showing the older footage than the time stamp. Did you not consider daylight savings ??

  • Finchwizard Finchwizard (@Finchwizard) reported

    @ArloSmartHome @ArloSucks typical Arlo garbage. Don’t think I’ve seen a thumbnail update properly despite their being footage and a crap lod of it. Plus it’s not recording and missing things anyway. If I were paying for it I would be even more pissed off. #stayaway #arlo

  • S_Potter_ Samantha Potter (@S_Potter_) reported

    @ArloSmartHome award for worst customer service goes to you! Congratulations 🙃

  • AnthonyScardina Anthony Scardina (@AnthonyScardina) reported

    @ArloSmartHome How can I open a support ticket? I'm having an issue with Arlo and Google Home Assistant.

  • HillTim Tim Hill (@HillTim) reported

    Hey @ArloSmartHome now that you have totally broken the app with your rubbish 2FA attempt... are you going to fix things??

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