Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 5 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
| Delray Beach, FL | 1 |
| Miami, FL | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Winter Haven, FL | 1 |
| Port Huron, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Blue Dog Printing
(@bluedogprinting) reported
@ArloSmartHome I need support contact info. The info on the online support and chat bot have been unable to help. I need to contact a human.
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Bryan Krux
(@Bkrux4real) reported
@ArloSmartHome fix your app tired of having to log back in for my mother every 2 days.
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dinsmore/steele
(@dinsmore_steele) reported
@ArloSmartHome we can’t get any help and the app is worthless
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Spn
(@SpoonBTW) reported
@ArloSmartHome your doorbell is terrible, isn't connected half the time and ya'll want a monthly subscription for it to barely work??
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Claire Ferguson
(@ClaireFergus) reported
@ArloSmartHome hi, is your support server still down? I have been trying to contact support all day to follow up on my case and it says the server is down for maintenance. All day?
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Sherri
(@SimplySherriUSA) reported
@ArloSmartHome Cannot live view anymore. Your app is broken! In order to live view I have to toggle off ‘local 2k live streaming’ under video settings. Fix this!!!
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AlexTalk
(@alextalkblog) reported
It is mind-blowing how bad @ArloSmartHome camera app is. Yet they still charge super high prices for their tech
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Dr. TGB M.D.
(@TheGameBay) reported
@ArloSmartHome If it worked. Gotta love that outsourced support team that offers zero help except "we can't do basic things unless you subscribe."
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Danny Butlin-Policarpo
(@dannypolicarpo) reported
@ArloSmartHome ever considered adding a WiFi network option to geofencing that would turn off modes for those that live in poor network/GPS locations? My geofencing modes trigger away mode despite being home when it loses GPS. A recognised WiFi network option could solve this.
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Moose Tesourão
(@MooseTesourao) reported
@ArloSmartHome I’ve been having this problem for a while but the Arlo app randomly logs me out without any notification.
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Windex Popsicle
(@WindexPopsicle) reported
@ArloSmartHome And all I’m trying to do is checnge the network and it can’t read a stupid QR code. Fix this ****.
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Russ Douglas
(@rdouglas8) reported
@ArloSmartHome my pro 2 cameras went offline after a code update on 9/18/22. I was point to Support but there isn’t any help if your cameras are over a year old except for a bot or the Arlo community. Arlo pushes the updates but has no responsibility if they break you cameras.
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SuniSkys78
(@SuniSkys78) reported
@ArloSmartHome @Maxillaria10 I agree, they use to have great customer service yrs ago. Not anymore, you can't reach a live person and chat is a joke. It seems their server is down again today for the last 4 hours I have no access. It's not my connection bc everything is working!
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—N—
(@NarlaForQueen) reported
@allanritchie911 @ArloSmartHome That's pretty bad service that availability to technical support depends on your subscription 😕
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Arlo Community
(@ask_Arlo) reported
@paratracker Thanks for reaching out. Please send us a private message through our official Twitter pages @ArloSmartHome/@ask_Arlo with the following so we can endorse your concern to our support team: - Email add linked to your Arlo acct - Screenshot of the error message - Contact number
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