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Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Perkasie, PA 1
New York City, NY 1
Salzgitter, Lower Saxony 1
Fort Wayne, IN 1
London, England 1
Salinas, CA 1
Smyrna, TN 1
Denver, CO 1
Sanford, NC 3
Schnecksville, PA 1
Phoenix, AZ 1
Franklin, TN 1
Longmont, CO 10
Lannion, Brittany 1
Lowell, MA 1
Wuppertal, NRW 1
Charlotte, NC 1
Louth, England 1
Honolulu, HI 1
Seattle, WA 1
Meldorf, Schleswig-Holstein 1
Chicago, IL 1
Poole, England 1
Paris, Île-de-France 3
Chesapeake, VA 1
Houston, TX 1
Benton, AR 1
Cape May, NJ 1
Sayreville, NJ 1
Fuxin, Liaoning 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • hate_nj
    Jenn (@hate_nj) reported

    My Mother in law has @ArloSmartHome cameras. They aren’t working and on line help is hard for a 77 year old woman. No phone number to call for support in the US but they want to keep people safe. Yea right. #epicfail

  • m_s_hussain
    Mohammed S Hussain (@m_s_hussain) reported

    @engineering_bae @ArloSmartHome Hmm interesting model on returns. But you have a **** product. Sorry.

  • darrlin
    sh’darrlin (@darrlin) reported

    @ArloSmartHome SUPPORT, plz contact me: MONTHS of paid subscription to record cam vids, but not record’g. My acct doesn’t show I have a subscr, but am still being charged. It worked for a while. Last supprt email was 1/26/22. Not fixed yet. Would appreciate refund & fix subscr.

  • MaizeRage86
    DJN (@MaizeRage86) reported

    @ArloSmartHome is a pain to contact. You get a virtual rep. They give you instructions. You follow said instructions. Then end chat because you didn’t respond fast enough. What ********? Multi task on one screen? Asinine

  • ignatzrats
    Ignatz (@ignatzrats) reported

    @ArloSmartHome Worst tech support ever.

  • TheScalpeledge
    Dr. Keith Rose (@TheScalpeledge) reported

    PSA: Never use @ArloSmartHome . Their customer support is terrible to nonexistent. You are wasting your money. I am amazed they are in business.

  • barbiesway
    Barbie D H (@barbiesway) reported

    @ArloSmartHome It'd be nice to talk to a human when you chat says "it's new and has no answer" TERRIBLE customer service. I have to pay Xtra for cameras that originally came as a pack With Arlo secure IF I join the multiple & pay that monthly fee will you stop the other fees?

  • hate_nj
    Jenn (@hate_nj) reported

    @ArloSmartHome My Mother in law is trying to have a safe environment but ur product isn’t working and she on line help is hard for a 77 year old woman so…. how are u going to assist? Do not recommend a product that has no number to call for support in the US!!!

  • MarkTechArc72
    Mark Walsham (@MarkTechArc72) reported

    Any of my tech friends here have an @ArloSmartHome Wired #Video #Doorbell ? Just installed a new one and keeps dropping off network, although my #Pro3 cameras all working. Hub connected all OK. Doorbell is only 6 ft from Wi-Fi router (ASUS RT-AX92U). Help!

  • AJoshiReal
    Anirudha Joshi (AJ) (@AJoshiReal) reported

    Dear @ArloSmartHome, use of delicate microUSB for charging your cameras is a bad design. Already, two of the cameras I installed are having charging troubles within 18 months.

  • ronsteendotcom
    Ron (@ronsteendotcom) reported

    Hi @ArloSmartHome, your customer service people won’t Help me out at all, can you please? Your battery died in 3 days, the XL. The box says 365 but the customer service reps don’t want to help. What can a person do here?

  • Boston_Shanks
    PPH (@Boston_Shanks) reported

    @ArloSmartHome purchased 4 Pro 4 cameras. 1/2 are offline constantly. The useless suggestions don’t work. Return on the way.

  • greglynn
    Greg Lynn (@greglynn) reported

    @ArloSmartHome website is down and app unable to connect!

  • tuler
    Tyler Smith (@tuler) reported

    @ArloSmartHome the last place I want to see an ad is when I login to my Arlo app to find out if someone is trying to break into my home.

  • johnq32185
    757DUVAL (@johnq32185) reported

    @ArloSmartHome Arlo will NOT connect to Alexa. Code sent to authenticate does not send. Please correct this problem I bought the doorbell specifically to access through Echo Show.

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