Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 4 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
| Delray Beach, FL | 1 |
| Miami, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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andres acevedo
(@donpatoman) reported
@ArloSmartHome my base station stopped working last week. Non of my cameras are working & i m paying a monthly subscription. Tried all troubleshooting, even a base replacement. Nothing. Please help. #arlooffline #arlocamera #arlonotworking
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TheRealSterk™️
(@TheRealSterk) reported
Guess it’s time to switch from @ArloSmartHome because they insist on flooding me with ads every time I open their PAID FOR camera app. What terrible service. #ditchthearlo #arloequalsads
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Ben
(@VersionBen6999) reported
Hey @ArloSmartHome ...what's it take to get someone competent to help tech support wise? My question should be simple, but I keep getting foreign reps who can't grasp it...
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DecrimSWNow
(@DecrimSWNow) reported
@ArloSmartHome This **** bout to be canceled & of course arlo could care less they got they $$$ when I purchased this trash
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Oliver Richards
(@richaoj) reported
Dear @ArloSmartHome. Please fix your crappy android app. Please. It is incredibly unfair to customers who spent $$ on your cameras to have their ability to use them degrade over the past few years because your app has gotten worse.
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DeeCee
(@DeeCee65058630) reported
@TrishODonnell19 @ArloSmartHome @ArloHelp I don't know what they tweeked but suddenly the app opened and I could sign in. Then it got stuck at one point but seems to be working fine now, thank goodness. Good luck with yours!
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Trish O'Donnell
(@TrishODonnell19) reported
@DeeCee65058630 @ArloSmartHome Oh no. They told me to reinstall app as it’s apparently my app which is problem!!! I have to keep going into library, click filter top left, device, select all, save and then recordings appear, but selection doesn’t remain. Try and see if works for you, hope it does
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ERNDOG
(@Erndog00) reported
@ArloSmartHome fix this damn app,this is more broken then a normal day of trying to live stream on your app
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Josh D
(@Kadesh88D) reported
@ArloSmartHome Only number I could find it and it’s not even on their website and to talk to anyone. Seems like you have to have a subscription set up terrible especially if you have issues with set up
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Tom West
(@JokerTomWest) reported
@ArloSmartHome lost my stored payment information & instead of admitting it they're sending me threatening "we're having trouble processing your payment information" messages. I swear to God I am through with this **** company. If I could get my money back I would go elsewhere.
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greg_willson
(@greg_willson) reported
My @ArloSmartHome system not working today. Flashing amber on base station. Called a friend. His system also not working. Same symptoms. Arlo?
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Azza 🏳️🌈
(@Azza5069) reported
@ArloSmartHome @ArloSmartHome doesn’t have your back when they have ****** app software and lock their users out. With terrible support I now have a functionless camera system, thanks for being useless Arlo, I would never recommend you to anyone!
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Trish O'Donnell
(@TrishODonnell19) reported
@DeeCee65058630 @ArloSmartHome Have you tried Arlo support, sending them message on here. They took ages to reply and then blaming me when clearly it’s a problem their end. They told me to log into it via desktop computer too, made no difference. @ArloHelp not great service from new app which we pay for
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DecrimSWNow
(@DecrimSWNow) reported
I really need to unlock this bullshit just cos @ArloSmartHome sucks & HAS NO CUSTOMER SERVICE NUMBER FOR HELP AT ALL & WE ACTUALLY PAY $9.99 A MONTH FOR THIS BULLSHIT?!!! AFTER PAYING 1K FOR A ******* HOME CAMERA SYSTEM WHAT IN THE ACTUAL ****
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DeeCee
(@DeeCee65058630) reported
@TrishODonnell19 @ArloSmartHome Did you get any help Trish? The updated app does not work at all on my phone now so my elderly mother is at risk as I can't see her.