Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 11 |
| Sanford, NC | 3 |
| Paris, Île-de-France | 3 |
| Denver, CO | 1 |
| Schnecksville, PA | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Lannion, Bretagne | 1 |
| Lowell, MA | 1 |
| Wuppertal, NRW | 1 |
| Charlotte, NC | 1 |
| Louth, England | 1 |
| Honolulu, HI | 1 |
| Seattle, WA | 1 |
| Meldorf, Schleswig-Holstein | 1 |
| Chicago, IL | 1 |
| Poole, England | 1 |
| Chesapeake, VA | 1 |
| Houston, TX | 1 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning Sheng | 1 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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pghgarden
(@pghgarden1) reported
@ArloSmartHome ARLO IS TRASH DO NOT BUY!!!!
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Kai Ichikawa
(@kai_ichikawa) reported
from
San Francisco, California
@ArloSmartHome what a terrible product experience. Two cameras less than a year old and both no longer able to take a battery charge??? Unanswered support tickets??? Get your **** together
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Ranking Member 🇵🇷🇺🇸
(@MrHenryPerez) reported
@ArloSmartHome My system stopped recording after the trial date. Does your system not record after the trial date? How do I fix this problem?
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Kristin
(@xtin_t) reported
@ArloSmartHome has worst customer service. Contacted cust. Service on mar 24. The broke an additional camera and told me they would get back to me. Now they are not replying to my emails. 2/3 cameras not working now. Don’t give them your money.
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Getting Us A Family
(@gettinus) reported
WHY has @ArloSmartHome now started insisting on two-step verification when using a browser. That DOESNT work. Can someone fix it so I can actually use the overpriced baby monitor to see my baby?????
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win + x, u, u
(@jb_fast) reported
so, in the realm of ******* ui people I'll add @ArloSmartHome for not allowing the user to paste their auth code into the login page in my defense, this isn't my junk, it's legacy crap that some clients have and it's going in the trash where it belongs very soon
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Jimmy
(@jimmylittle) reported
It's really remarkable how much faster to connect and respond @EufyOfficial cameras are than @ArloSmartHome cameras. Most of the time, I can walk down two flights of stairs and answer my door before I even get a still-image preview of who pressed my Arlo doorbell.
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Jason Ryan
(@Jasonryan12) reported
@ArloSmartHome has sadly provided terrible customer service. We’ve tried to resolve purchasing some cameras with multiple cases opened and nothing has been resolved. They have yet to call back or email and it’s been over a week. They advertise promotions that aren’t available.
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Gary W. Moody
(@GaryWMoody1) reported
@ArloSmartHome BS. You'll miss PLENTY while trying to deal with the idiotic 2 step verification process that Arlo just shoved down our throats! Think there's an emergency at home? Loved one in danger? Well, just be patient while Arlo texts you a code EVERY TIME YOU WANT TO LOG ON. Boneheads!!
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pghgarden
(@pghgarden1) reported
@ArloSmartHome You piece of trash idiots.. we have 8 cameras now between myself and his 2 he just bought. All the money we have spent on your stupid company for you to deny an old man an even exchange on cameras.. be ashamed and I vow to get this story out
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Jason Frydakis
(@jfrydakis) reported
@ArloSmartHome Your Customer Support team just refused to provide an address to where I can address a consumer complaint letter. You have failed to fix a service/product which I paid for during the last 7 months. You will receive a complaint letter. @CitizensAdvice #UK #Arlo
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pghgarden
(@pghgarden1) reported
@ArloSmartHome @theambient DO NOT BUY ARLO PRODUCTS. THE COMPANY IS TRASH AND MONEY HUNGRY AND DONT CARE ABOUT LOYALTY
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Victoria Young
(@torialen) reported
@GomringerAdolfo @ArloSmartHome They won’t! Worst customer service I’ve ever had! Even after repeatedly chasing them!!!! This isn’t a small company but act like scam artists that simply take your money and run.
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American Consumer
(@operasingerBB) reported
@ArloSmartHome This company is AWFUL! I've had the security cams since 2015 and have had nothing but problems from 1st gen thru Arlo Pro 2. NOTHING BUT PROBLEMS and nowhere to get help!
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Bob Rabner ✍
(@bob_rabner) reported
@ArloSmartHome To invest so much money in Arlo has been one of the worst decisions I've made. The amount of time they are not working is equal to the amount of time I've spent on hold trying to get support (in both cases way too much time).