Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 3
Offenbach, Hessen 1
Vienne, Auvergne-Rhône-Alpes 1
Gif-sur-Yvette, Île-de-France 1
Phoenixville, PA 1
Viersen, NRW 1
Osterrönfeld, Schleswig-Holstein 1
Berlin, Land Berlin 1
Cumbernauld, Scotland 1
Olten, SO 1
Rennes, Bretagne 1
Delray Beach, FL 1
Miami, FL 1
Marseille, Provence-Alpes-Côte d'Azur 1
Winter Haven, FL 1
Port Huron, MI 1
New York City, NY 1
Pinneberg, Schleswig-Holstein 1
Leigh, England 1
Aachen, NRW 1
Willich, NRW 1
Rieschweiler-Mühlbach, Rheinland-Pfalz 1
Saint-Denis, Réunion 1
Houston, TX 1
Los Angeles, CA 1
Beijing, Beijing Shi 1
Tourcoing, Hauts-de-France 1
Stockport, England 1
Rome, Lazio 1
Dinslaken, NRW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • dwcorum Corum Saxon 🇺🇸 ❤️ #45 & USA (@dwcorum) reported

    @ArloSmartHome Your customer support is below par. Answered all the questions. No remedy. Others having same problem with your automated support stating it’s resolved. And yes, I have the most current App available. Impossible to get a “live human” to help.

  • KeithVinson18 Keith Vinson (@KeithVinson18) reported

    @ArloSmartHome **** products so if you're unfortunate enough to win this.. good luck trying to get them to function properly or respond to any support request

  • PrakashParames prakash parameswaran (@PrakashParames) reported

    @ArloSmartHome Buyer Beware !! Arlo turned off local storage of recordings and now all my cameras don't record to my USB drive anymore (4 Pro 3's and 1 Pro 3 floodlight). In addition the flood light does not turn on anymore when there is motion detected. Seems like a poor quality product.

  • portilloleopold Leo Portillo (@portilloleopold) reported

    @ArloSmartHome Your last update broke local storage, and it has been 5 days, be accountable and fix it! #ArloThiefs #ArloScammers

  • DeeCee65058630 DeeCee (@DeeCee65058630) reported

    @TrishODonnell19 @ArloSmartHome @ArloHelp I don't know what they tweeked but suddenly the app opened and I could sign in. Then it got stuck at one point but seems to be working fine now, thank goodness. Good luck with yours!

  • TrishODonnell19 Trish O'Donnell (@TrishODonnell19) reported

    @DeeCee65058630 @ArloSmartHome Oh no. They told me to reinstall app as it’s apparently my app which is problem!!! I have to keep going into library, click filter top left, device, select all, save and then recordings appear, but selection doesn’t remain. Try and see if works for you, hope it does

  • dmarov Damo63 (@dmarov) reported

    @ArloSmartHome the new app update 4.0.2 has issues with local footage recording and access. Please fix.

  • richaoj Oliver Richards (@richaoj) reported

    Dear @ArloSmartHome. Please fix your crappy android app. Please. It is incredibly unfair to customers who spent $$ on your cameras to have their ability to use them degrade over the past few years because your app has gotten worse.

  • donpatoman andres acevedo (@donpatoman) reported

    @ArloSmartHome my base station stopped working last week. Non of my cameras are working & i m paying a monthly subscription. Tried all troubleshooting, even a base replacement. Nothing. Please help. #arlooffline #arlocamera #arlonotworking

  • DaemonXar Legal Phil, Until the End 🐀 (@DaemonXar) reported

    I bought @ArloSmartHome cameras because I liked the local storage option. I didn’t want to pay a monthly fee. The cameras are great. So great, that how bad their software is at local storage (working 6 mos of the last 3 years) feels deliberate, like they’re pushing cloud subs.

  • juliefallon1 WiganJulie (@juliefallon1) reported

    .@ArloSmartHome WHY IS YOUR CUSTOMER SERVICE SO BAD????

  • Azza5069 Azza 🏳️‍🌈 (@Azza5069) reported

    @ArloSmartHome @ArloSmartHome doesn’t have your back when they have ****** app software and lock their users out. With terrible support I now have a functionless camera system, thanks for being useless Arlo, I would never recommend you to anyone!

  • DeeCee65058630 DeeCee (@DeeCee65058630) reported

    @TrishODonnell19 @ArloSmartHome Did you get any help Trish? The updated app does not work at all on my phone now so my elderly mother is at risk as I can't see her.

  • DecrimSWNow DecrimSWNow (@DecrimSWNow) reported

    @ArloSmartHome This **** bout to be canceled & of course arlo could care less they got they $$$ when I purchased this trash

  • DeeCee65058630 DeeCee (@DeeCee65058630) reported

    @TrishODonnell19 @ArloSmartHome .....the old app which still works. But for now I have to use 2 phones and one only works on WiFi so okay if I'm can get into a host wi-fi but not on 4g. Not happy with their "help".

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