Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 5
Benton, AR 1
Cape May, NJ 1
Sayreville, NJ 1
Fuxin, Liaoning Sheng 1
Wilson, NC 1
Bodenwöhr, Bavaria 1
Falls Church, VA 1
Wernigerode, Saxony-Anhalt 1
Laplace, LA 1
Smithfield, PA 1
Offenbach, Hessen 1
Vienne, Auvergne-Rhône-Alpes 1
Gif-sur-Yvette, Île-de-France 1
Phoenixville, PA 1
Viersen, NRW 1
Osterrönfeld, Schleswig-Holstein 1
Berlin, Land Berlin 1
Cumbernauld, Scotland 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • NarlaForQueen —N— (@NarlaForQueen) reported

    @allanritchie911 @ArloSmartHome That's pretty bad service that availability to technical support depends on your subscription 😕

  • SpoonBTW Spn (@SpoonBTW) reported

    @ArloSmartHome your doorbell is terrible, isn't connected half the time and ya'll want a monthly subscription for it to barely work??

  • jaytheprofit J.P. (@jaytheprofit) reported

    @allanritchie911 @ArloSmartHome Replace the batteries They go bad

  • Rob_balboa RobXbalboa (@Rob_balboa) reported

    @ArloSmartHome you have the worst marketing setup in history, the software Charge of 9.99 per camera, is the worst idea yet, somehow we can get a 49.00 camera on amazon that has every feature INCLUDED, CVR everything . I have 10 arlo cams and have never once got to use the full software, sad

  • SimplySherriUSA Sherri (@SimplySherriUSA) reported

    @ArloSmartHome Cannot live view anymore. Your app is broken! In order to live view I have to toggle off ‘local 2k live streaming’ under video settings. Fix this!!!

  • luga2020 LUGA (@luga2020) reported

    @ArloSmartHome when are you going to fix geofencing in your ios app?. It is irritating cameras not activating automatically…

  • kickestar kicker (@kickestar) reported

    @ArloSmartHome speaking to your support team about an issue with a subscription and getting nowhere. He is very unhelpful. Please advise

  • m_wildfire Wyldfyre (@m_wildfire) reported

    @ArloSmartHome @bluedogprinting This is the worst customer service I've had in a long time.

  • margo911 margaret ceconi (@margo911) reported

    @ArloSmartHome worst customer service. All you can get are bots, no humans. They owe me a replacement camera, waiting over a month now. Don’t buy their products.

  • gretchmoney G$ (@gretchmoney) reported

    Dear @ArloSmartHome can you please write your AI to not recognize trees blowing in the wind as motion?? Nobody needs 300 notifications because it's freaking windy. Y'all know when something is ACTUALLY there. Please fix it. You make real alerts get lost from all the spam.

  • Maxillaria10 Nick Regan (@Maxillaria10) reported

    @ArloSmartHome why do you have the worst customer service? As a new customer, this service is very discouraging 😞

  • SuniSkys78 SuniSkys78 (@SuniSkys78) reported

    @ArloSmartHome @Maxillaria10 I agree, they use to have great customer service yrs ago. Not anymore, you can't reach a live person and chat is a joke. It seems their server is down again today for the last 4 hours I have no access. It's not my connection bc everything is working!

  • dinsmore_steele dinsmore/steele (@dinsmore_steele) reported

    @ArloSmartHome we can’t get any help and the app is worthless

  • bluedogprinting Blue Dog Printing (@bluedogprinting) reported

    @ArloSmartHome I need support contact info. The info on the online support and chat bot have been unable to help. I need to contact a human.

  • rdouglas8 Russ Douglas (@rdouglas8) reported

    @ArloSmartHome my pro 2 cameras went offline after a code update on 9/18/22. I was point to Support but there isn’t any help if your cameras are over a year old except for a bot or the Arlo community. Arlo pushes the updates but has no responsibility if they break you cameras.

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