Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 6 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Eliks
(@Eliks) reported
@ArloSmartHome @TMobile And your server connections is so bad, that it takes MINUTES to get notified for the event! Security my ***!
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Jenn
(@hate_nj) reported
@ArloSmartHome My Mother in law is trying to have a safe environment but ur product isn’t working & on line help is hard for a 77 year old woman so how are u going to assist? Do not buy a product that has no number to call for support in the US folks!
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Mark Cohen
(@mpcsh_) reported
@x71n3 @engineering_bae @ArloSmartHome if so, that's news to me! do you have more info you could share? I'm able to access the footage on my dream machine pro over the local network, even during an internet outage, and my (very comprehensive) network stats show no evidence of such a connection to ubiquiti's servers.
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Maria Soriano Young
(@MariaSYoung0710) reported
Hi @ArloSmartHome, for as much as we paid for a doorbell camera and two additional cameras, we shouldn’t be having as much trouble working with these devices as we’ve experienced (somewhat consistently) since purchase. Very disappointed in your systems.
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Tom Bowen
(@WSOMarketing) reported
Man @ArloSmartHome I see why you don't call yourself Arlo Smart Support, because I've tried for over two years to get your lousy camera to work, and I have NEVER been able to get it to connect, yet you refuse to let me talk to ANYONE to help me. No support? Why?
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Jenn
(@hate_nj) reported
My Mother in law has @ArloSmartHome cameras. They aren’t working and on line help is hard for a 77 year old woman. No phone number to call for support in the US but they want to keep people safe. Yea right. #epicfail
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rick
(@Bubba86313473) reported
@ArloSmartHome Repairing a device after it has unpaird from the basestation is a nightmare, are you serious? I makes me do a full system reset, remove and re add the device every time. Is this thw quality of your systems?
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Taylor Poindexter
(@engineering_bae) reported
@alexfromstrohs @ArloSmartHome So the poor customer service is a theme lol I hate that that’s happening 😞
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Wellsie 💜🇺🇸✌🏼
(@wellsie7) reported
@ArloSmartHome WHAT is going on with the videos? All my videos keep disappearing and I just saw a message for the first time saying there’s a problem. What good is a security camera system if you can’t view the video when you get alerts!?!
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Clive
(@evilC1267) reported
@ArloSmartHome Hi Arlo, please explain why I was charged this month after I cancelled my membership a month ago? Also, now when I try to login my account says maximum number of logins exceeded (I am not logged in anywhere). Thank you
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Ron
(@ronsteendotcom) reported
Hey @KTLA my @ArloSmartHome battery stopped working in three days instead of 365. That sure seems unreasonable. None of their people will help so I had to turn to twitter. Hope you guys aren’t using them. Love your show.
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Ron
(@ronsteendotcom) reported
Hi @ArloSmartHome, your customer service people won’t Help me out at all, can you please? Your battery died in 3 days, the XL. The box says 365 but the customer service reps don’t want to help. What can a person do here?
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Barbie D H
(@barbiesway) reported
@ArloSmartHome It'd be nice to talk to a human when you chat says "it's new and has no answer" TERRIBLE customer service. I have to pay Xtra for cameras that originally came as a pack With Arlo secure IF I join the multiple & pay that monthly fee will you stop the other fees?
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Rich Guadalupe McDonald
(@BiomedicalDude) reported
@ArloSmartHome Changing a battery on one camera and it says I need to subscribe. I had this system for 4+ years. Need help.
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Ignatz
(@ignatzrats) reported
@ArloSmartHome Worst tech support ever.