Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 3
Smithfield, PA 1
Offenbach, Hessen 1
Vienne, Auvergne-Rhône-Alpes 1
Gif-sur-Yvette, Île-de-France 1
Phoenixville, PA 1
Viersen, NRW 1
Osterrönfeld, Schleswig-Holstein 1
Berlin, Land Berlin 1
Cumbernauld, Scotland 1
Olten, SO 1
Rennes, Bretagne 1
Delray Beach, FL 1
Miami, FL 1
Marseille, Provence-Alpes-Côte d'Azur 1
Winter Haven, FL 1
Port Huron, MI 1
New York City, NY 1
Pinneberg, Schleswig-Holstein 1
Leigh, England 1
Aachen, NRW 1
Willich, NRW 1
Rieschweiler-Mühlbach, Rheinland-Pfalz 1
Saint-Denis, Réunion 1
Houston, TX 1
Los Angeles, CA 1
Beijing, Beijing Shi 1
Tourcoing, Hauts-de-France 1
Stockport, England 1
Rome, Lazio 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • DaemonXar Legal Phil (@DaemonXar) reported

    Hey @ArloSmartHome, you’ve got a real problem with base stations not recording video from your cameras, and it honest to god feels like an effort to make us pay a subscription fee for peace of mind. You going to actual fix this problem?

  • SMisenplace SMisenplace (@SMisenplace) reported

    @ArloSmartHome Your cameras are good but your customer support is garbage. I just bought the Ultra2 bundle this week and can't get it to connect. In order for me to talk to someone, I have to subscribe? I'm not paying you for service if I don't even know if your product works!

  • MvpCbow cbow (@MvpCbow) reported

    To my fellow consumers whatever you do, don’t buy anything @ArloSmartHome they have the worst customer support. 🤬🤬🤬🤬🤬

  • JFB_Dupasta JFB (@JFB_Dupasta) reported

    @247_arlo @ArloSmartHome @ArloStuff your customer service continues to be the worst in existence. It’s been three weeks since I requested a base station replaced. I’ve performed troubleshooting far beyond what your entry level “technicians” reading script 1/3

  • Mauisunset98 MauiSunset (@Mauisunset98) reported

    @ArloSmartHome #offline! Everything is connected, strong signal, I have xfi , and yet…… offline!! What the heck @ArloSmartHome ? Cams are in a separate home and can’t get there so it’s useless.

  • paultinay Paul Tinay SDP (@paultinay) reported

    @NevialArolyn @ar_rothschild @ArloSmartHome Gosh you’re right. My bad. Looks like my Nest but on closer inspection I can see Arlo!

  • MvpCbow cbow (@MvpCbow) reported

    These @ArloSmartHome cameras and support systems ******* suck!! The worst investment ever! Always give you the run around

  • JohnGearheart5 John Gearheart (@JohnGearheart5) reported

    @ArloSmartHome It's great for watching bugs and birds but it's not a very good security system. It does work some of the time. They have the worst customer support ever.

  • RealAndroidgal AndroidGal ⭕🎮 (@RealAndroidgal) reported

    @ArloSmartHome please explain to me HOW and WHY two clips from my security camera wound up as gifs???? I never uploaded them anywhere or posted them anywhere. Do you steal people's footage???? #arlo #arlocamera WTF.

  • robbcullen Robb Cullen (@robbcullen) reported

    Wasted the entire morning trying to pair my 4 @ArloSmartHome essential cams with my network - yes a 2.4g network - and NOTHING WILL PAIR! No help on their site - no chat - immediate return - awful!

  • HarriettOToole2 Harriett O'Toole (@HarriettOToole2) reported

    @ArloSmartHome What's up with the 'appearing offline message?' I see status that it affects devices connected to wifi...any ETA on fix?

  • NotAppropriate2 Do The Right Thing (@NotAppropriate2) reported

    @ArloSmartHome - My Arlo Go camera (first version) batteries have been draining very quickly in the past month or two. Is a bad firmware update responsible for this?????

  • Tenbear24 TenBear (@Tenbear24) reported

    @ArloSmartHome Can’t see birds on my Arlo cameras, because - one keeps shutting down - one the sensor doesn’t work - one actually works …..so Arlo cameras are a 66% failure for me. 😡😡😡😡😡😡

  • Tenbear24 TenBear (@Tenbear24) reported

    @ArloSmartHome Do not buy Arlo cameras. You will never get in touch with customer service & cameras will break after 1 year. Every single camera will have something go wrong. - sensor goes bad - won’t connect to internet - software will not show features after a while #ConsumerReports

  • footy_value_ Todd Punter (@footy_value_) reported

    @ArloSmartHome since 26/5 I’ve been getting notifications of events but no video in my library. Not overjoyed with this obvs. Can you help?

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