Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 5 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning Sheng | 1 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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twistdwop
(@twistdwop36) reported
@ArloSmartHome Problem is you can’t find batteries for the Arlo floodlight. Don’t buy it cause the battery drains fast and no one sells them.
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will i
(@irwiups) reported
@ArloSmartHome Absolutely the worst support of any company I’ve ever dealt with! Spent 4hrs trying to sync cameras to no avail and was disconnected from “live chat” twice! Complete joke!
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Jan
(@happy_jan) reported
Hey @ArloSmartHome! I placed an order for over $500 over 2 weeks ago and the status update shows an error. I called the automated number and got no response. I used the chat and was told I am not eligible for support! This is not okay- my experience has been really poor so far.
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triplechaser
(@triplechaser) reported
@WGSuckss @ArloSmartHome My base station has been offline for the last 10 minutes (at least).
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Tre
(@LoudMouthTre) reported
Maybe it’s because of the AWS issues from yesterday but how in the hell is the entire @ArloSmartHome system down
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1519hokie
(@1519hokie) reported
@ArloSmartHome I’ve spent 6 to 8 hours on chat with your customer service concerning 2 cameras that won’t work. Have tried EVERY trouble shooting recommendation to no avail. And now your support people flat out refuse to replace the cameras. Very disappointed in your company!
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PS UPLOAD
(@PSUPLOAD3) reported
@ArloSmartHome hi, I’m trying to subscribe to be able to record and access my Arlo cam recordings however i get an error every time. I opened many tickets with the support but no one is responding to the tickets! Here’s my last opened ticket: #42809584
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Christine Keung
(@christinekeung) reported
@ArloSmartHome 6 months since I purchased Arlo Essential Spotlight cameras: 3 cameras w/ hardware issues, 2 days + 4 customer agents later, no offer of replacement despite being within my 1 year warranty. Should’ve picked @ring 😭 one of the worst customer experiences ever.
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Helga G Pataki
(@HelgaGP33231933) reported
@ArloSmartHome The worst scam on the market, your cameras battery life is 3 months, then you have to buy new cameras, now they charge you monthly as opposed to nothing the first 3 months, and without your knowledge, be aware…
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Michael Leonard
(@mleonardaltoona) reported
@ArloSmartHome you have the worst customer service I have ever experienced. How am I supposed to have an active device and account if I can’t even get the doorbell to work? This has to be the dumbest way possible to approach install support.
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Snide
(@EstaSnide) reported
@ArloSmartHome Customers be warned: Arlo cameras will NOT automatically reconnect to internet after outage, nor can this be done via app. Requires physical reconnect. What good is this when you are away from your home…? #unfitforpurpose
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JonSnow
(@JonSnowMusik) reported
@ArloSmartHome Thanks for having ZERO Customer support. I have to leave my dog for 10 hours tomorrow and my garbage cameras won't sync all of a sudden..... #Leftoutinthecold
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Sum Yung Guuy
(@13thcharacter) reported
@ArloSmartHome This has got to be amongst the worst performing cameras on the market, don’t get dipped into a bad investment with these guys!
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Captured Productions
(@cpweddingfilms) reported
@ArloSmartHome My app says it doesn’t recognize my device from my phone & 2 computers (no way to login). Email verification doesn’t hit my inbox or spam box. I can’t use my camera and Arlo has no method to help me log into my camera. This is terrible. I need to speak to a human!
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Donna | Blogger and Writer
(@DangerCupcake) reported
Hey @ArloSmartHome we pay for a monthly sub program yet cannot get live chat. Your customer support options are BAD. Our camera remains offline. Pro 3 Floodlight w/solar. How do we get it connected to wifi again without climbing up and pulling it off the house?
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