Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 3
Cumbernauld, Scotland 1
Olten, SO 1
Rennes, Bretagne 1
Delray Beach, FL 1
Miami, FL 1
Marseille, Provence-Alpes-Côte d'Azur 1
Winter Haven, FL 1
Port Huron, MI 1
New York City, NY 1
Pinneberg, Schleswig-Holstein 1
Leigh, England 1
Aachen, NRW 1
Willich, NRW 1
Rieschweiler-Mühlbach, Rheinland-Pfalz 1
Saint-Denis, Réunion 1
Houston, TX 1
Los Angeles, CA 1
Beijing, Beijing Shi 1
Tourcoing, Hauts-de-France 1
Stockport, England 1
Rome, Lazio 1
Dinslaken, NRW 1
City of London, England 1
Ealing, England 1
Canberra, ACT 1
Corona, CA 1
Warrington, PA 1
Saint Charles, IL 1
Panama City Beach, FL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • OWStarr Oliver Starr (@OWStarr) reported

    @ArloSmartHome your iOS app is buggy af. Every time you expand the view of a camera then reduce it, the whole app hangs. This has been happening since day one but it’s become an unacceptable annoyance. Please fix it!!!

  • raoul23679755 raoul (@raoul23679755) reported

    @ArloSmartHome terrible customer service, they are not capable to arrange for a courrier to return purchased by items. It has been going on for weeks now, I must not be the first customer to return an item…

  • Iamtravelcat55 C.J. Dunbar (@Iamtravelcat55) reported

    @ArloSmartHome @TWICEonline I wanted this…until I got a camera set & 1 new out of box is defective,..been trying for over 7 months to get some help…no real person to talk to…they waiting out warranty..,shady…changed my wish list for my bee home to @RING

  • Holstein Steve Holstein (@Holstein) reported

    Hello, @ArloSmartHome. Did you know that if your push notification system isn't working a user can't login to their account to update their payment info? And if they don't update their info you cancel their account? I messaged you with this issue but haven't heard back.

  • emeltze Evan Meltzer (@emeltze) reported

    @ArloSmartHome Been trying to reach a live help agent for a week for tech support. What is going on??????!!!

  • AmandaPeters Amanda Peters (@AmandaPeters) reported

    @ArloSmartHome I have been trying to reach a human being to help with a support issue. I need a replacement charger for my camera and can't find any information on what type I need. Your bots do not have the answer and won't connect me with a representative. Not happy.

  • AmersKayla amers kayla (@AmersKayla) reported

    @ArloSmartHome It sucks when you put a wall between the consumer and the company. customer service is terrible and you don't allow us to talk to anybody on the phone. The company "ring" does you can actually talk to somebody. Why would you not want to talk to your customers #arlo

  • RaceX -RaceX- (@RaceX) reported

    Hi @ArloSmartHome your cameras offer some of the best picture quality available but your software is hot garbage. Probably going to return the kit.

  • HRGirl411 Yonica Squires (@HRGirl411) reported

    @ArloSmartHome why don't you have a customer service number or a way to speak with a representative? I have a billing issue. Please advise

  • obsessed_atl Darcie Moore (@obsessed_atl) reported

    @ArloSmartHome Arlo support is terrible!! Customers don’t want deal with a bot

  • SiobhanBaynes SiobhanB (@SiobhanBaynes) reported

    @ArloSmartHome Thanks, but the issue I'm having is my account is eternally locked out so I can't log in to see that message. To be fair I did manage to raise a support case via phone this morning so hopefully that will provide some progress.

  • dcmartin336 Donna Martinez, EdD (@dcmartin336) reported

    @ArloSmartHome Help- New camera&Account: Husband at the house set it up. I'm at different location and set up account too not realizing I needed to have his invite sent to me. How do I delete the account I started (no devices on) to accept his friend invite and set up our camera remotely?

  • j4m1eb Jamie Bishop (@j4m1eb) reported

    @VerisureUK customer service joke as usual. Got the @ArloSmartHome doorbell which was poor. Returned it, told twice that the £4.99 would not be charged but it has been. Was told I would be refunded postage which hasn't - 30min phone call, have to wait and see if they take it

  • bmwMischelle Mischelle Watkins (@bmwMischelle) reported

    @ArloSmartHome @obsessed_atl It's actually YOUR responsibility to handle your customers. It's not the communities problem. It's your business model not ours. Don't place the responsibility on us. Or pay people on the forum every time they help someone.

  • GaryHailes Gary Hailes (@GaryHailes) reported

    @VerisureUK @ArloSmartHome Pqlease do not get involved with these. The cameras and bell have been nothing but trouble and have been off line more than on. Customer service is appalling, they clearly spent too much on a misleading TV campaign and nothing on customer service.

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