Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 9 |
| Perkasie, PA | 1 |
| New York City, NY | 1 |
| Salzgitter, Lower Saxony | 1 |
| Fort Wayne, IN | 1 |
| London, England | 1 |
| Salinas, CA | 1 |
| Smyrna, TN | 1 |
| Denver, CO | 1 |
| Sanford, NC | 3 |
| Schnecksville, PA | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Lannion, Brittany | 1 |
| Lowell, MA | 1 |
| Wuppertal, NRW | 1 |
| Charlotte, NC | 1 |
| Louth, England | 1 |
| Honolulu, HI | 1 |
| Seattle, WA | 1 |
| Meldorf, Schleswig-Holstein | 1 |
| Chicago, IL | 1 |
| Poole, England | 1 |
| Paris, Île-de-France | 3 |
| Chesapeake, VA | 1 |
| Houston, TX | 1 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Brandon Burns (@brandonburns9) reported@ArloSmartHome the baby camera that I had previously set up and was working will not connect to the app. Your products have been extremely difficult to set up. How can I resolve this issue?
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Michael Leonard (@mleonardaltoona) reported@ArloSmartHome you have the worst customer service I have ever experienced. How am I supposed to have an active device and account if I can’t even get the doorbell to work? This has to be the dumbest way possible to approach install support.
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Nelson (@Nechered) reported@ArloSmartHome has the worst multi factor authentication. Using email and setting a low time limit (2 minutes) is crazy pants. Their email usually take 3-5 minutes to arrive. #silly2fa
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twistdwop (@twistdwop36) reported@ArloSmartHome I would be thankful if the site worked. I would be thankful if Arlo sent out a message when they were down. Oh wait they never have issues.
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zyxo (@zyxo) reportedreceiving "500 error ... server issue" when responding to a ticket for a faulty product. What does that say about the technical ability of that business? @ArloSmartHome
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Dan Bevington (@dan_bevington) reported@ArloSmartHome Hello! Could someone have a quick look at your UK website please? I'm getting a "Fatal Wordpress Error" when I try to view the Pro 3 product page. Thanks 👍
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will i (@irwiups) reported@ArloSmartHome @Verizon Absolutely the worst customer support of any company I’ve dealt with!
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Nick Zukin (@extramsg) reported from McMinnville, Oregon@ArloSmartHome now only lets you contact support via their app. But there is a problem and I can't access my doorbell, library, or settings in the app so can't contact support. ****** service, ****** product.
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Donna | Blogger and Writer (@DangerCupcake) reportedHey @ArloSmartHome we pay for a monthly sub program yet cannot get live chat. Your customer support options are BAD. Our camera remains offline. Pro 3 Floodlight w/solar. How do we get it connected to wifi again without climbing up and pulling it off the house?
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Robert Oehlschlager (@BobbyO_) reported@ArloSmartHome How do customers obtain help with arlo products? Direct contact options seem not to exist.
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MisWired (@Killhippy) reported@ArloSmartHome The Arlo pro 4 has a known defect where the camera does not reconnect if your Internet goes down you have to take the battery out and put it back in so if away or if its up a ladder or you are in a wheelchair like myself you left vulnerable #ArloPatheticSecurity
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KenSpi (@kenspi) reportedI’m not get any of my usual @ArloSmartHome and other alerts. Could this be another #AWS outage?
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Snide (@EstaSnide) reported@ArloSmartHome Customers be warned: Arlo cameras will NOT automatically reconnect to internet after outage, nor can this be done via app. Requires physical reconnect. What good is this when you are away from your home…? #unfitforpurpose
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Corales (@corales559) reported@TechNinjaSpeaks @Arlo Just started.. seems to work fine.. only issue I’m having is trying to cast the camera video to a Roku tv.. “Siri show front door camera on office tv” keep getting a “some of your devices failed to respond” response from Siri.. @ArloSmartHome any help would be great!
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Captured Productions (@cpweddingfilms) reported@ArloSmartHome My app says it doesn’t recognize my device from my phone & 2 computers (no way to login). Email verification doesn’t hit my inbox or spam box. I can’t use my camera and Arlo has no method to help me log into my camera. This is terrible. I need to speak to a human!
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