Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 3 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
| Delray Beach, FL | 1 |
| Miami, FL | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Winter Haven, FL | 1 |
| Port Huron, MI | 1 |
| New York City, NY | 1 |
| Pinneberg, Schleswig-Holstein | 1 |
| Leigh, England | 1 |
| Aachen, NRW | 1 |
| Willich, NRW | 1 |
| Rieschweiler-Mühlbach, Rheinland-Pfalz | 1 |
| Saint-Denis, Réunion | 1 |
| Houston, TX | 1 |
| Los Angeles, CA | 1 |
| Beijing, Beijing Shi | 1 |
| Tourcoing, Hauts-de-France | 1 |
| Stockport, England | 1 |
| Rome, Lazio | 1 |
| Dinslaken, NRW | 1 |
| City of London, England | 1 |
| Ealing, England | 1 |
| Canberra, ACT | 1 |
| Corona, CA | 1 |
| Warrington, PA | 1 |
| Saint Charles, IL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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John Gearheart
(@JohnGearheart5) reported
@ArloSmartHome It's great for watching bugs and birds but it's not a very good security system. It does work some of the time. They have the worst customer support ever.
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GreekGod 🔙 FROM FORBIDDEN KINGDOM 🐉
(@GreekGodJP) reported
@ArloSmartHome yall are killing me I fully reset 1 camera by disconnecting the battery to fix the auto motion recording one week and then the next week the other one stops working and I need to do the same thing...
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MauiSunset
(@Mauisunset98) reported
@ArloSmartHome #offline! Everything is connected, strong signal, I have xfi , and yet…… offline!! What the heck @ArloSmartHome ? Cams are in a separate home and can’t get there so it’s useless.
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TheTopherToph
(@TheTopherToph1) reported
Hey @NETGEAR can you do me a favor, and the rest of the world a favor, and just remove the broken *** geofencing feature from your useless stupid broken *** @ArloSmartHome app? Stupid useless ******* thing just sets it to arm no matter where ******** I am. Your developers suck
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Shaquille Sunflower 🌻
(@UrbanGem) reported
I wish y'all camera battery life wasn't so trash @ArloSmartHome
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VulcanLogic
(@VulcanLogic2) reported
@rightytoo @ArloSmartHome This has been my experience as well. Have had the cameras for 5 days now and still can’t get them to turn on. The app doesn’t work, and the customer service line is the worst I’ve experienced with any company. Thinking about trying Ring.
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Todd Punter
(@footy_value_) reported
@ArloSmartHome since 26/5 I’ve been getting notifications of events but no video in my library. Not overjoyed with this obvs. Can you help?
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Thomas in Dallas 🏳️🌈🇺🇸
(@thomasntexas) reported
@Rugbylad37 holy ****, I'm sorry, maybe time to invest in security cams, I've been really pleased with @ArloSmartHome caught one burglar on video police nabbed him 👍
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TenBear
(@Tenbear24) reported
@ArloSmartHome Do not buy Arlo cameras. You will never get in touch with customer service & cameras will break after 1 year. Every single camera will have something go wrong. - sensor goes bad - won’t connect to internet - software will not show features after a while #ConsumerReports
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Terry 💀🖤
(@terry__boyd) reported
@ArloSmartHome I need some help. I feel like I was mislead/scammed when I ordered my Arlo device. It advertised the magnetic mounts on the website but I was sent the screw mounts. It doesn't mention screw mounts anywhere on the PDP
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IIBARKERII
(@IIBARKERII) reported
@ArloSmartHome How can I actually get some help from your garbage support? I am a paying customer and all I want to do is throw all my cameras away because of how terrible your service is! You guys are the worst company! #Arlo #ArloSmartHome #ArloSecurity
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Derek Zhou
(@derekczhou) reported
@ArloSmartHome We have an issue with our order, but neither your chat nor phone line is connecting us with a live person. Can we get some help please?
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McelroyBlaireRN
(@RnBlaire) reported
Pretty sure I'm done with @ArloSmartHome . Every time I have an issue they avoid responding or delay until the item is no longer under warranty. Time to look for a company who cares
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cv•🍄
(@alimacvt) reported
Worst costumer service goes to: @ArloSmartHome 👎🏽
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Lavion
(@Lavion) reported
@ArloSmartHome Worst Customer Service Ever! Arlo is a company that takes your money and doesn't care about its customers. Customer Service is outsourced to India, where agents read from scripts and speaks broken English.
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