Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 11
Sanford, NC 3
Paris, Île-de-France 3
Denver, CO 1
Schnecksville, PA 1
Phoenix, AZ 1
Franklin, TN 1
Lannion, Bretagne 1
Lowell, MA 1
Wuppertal, NRW 1
Charlotte, NC 1
Louth, England 1
Honolulu, HI 1
Seattle, WA 1
Meldorf, Schleswig-Holstein 1
Chicago, IL 1
Poole, England 1
Chesapeake, VA 1
Houston, TX 1
Benton, AR 1
Cape May, NJ 1
Sayreville, NJ 1
Fuxin, Liaoning Sheng 1
Wilson, NC 1
Bodenwöhr, Bavaria 1
Falls Church, VA 1
Wernigerode, Saxony-Anhalt 1
Laplace, LA 1
Smithfield, PA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • jweiss89 J (@jweiss89) reported

    @ring I've had a Ring Doorbell for over a week now with a known issue that won't connect or function at all. Your tech support has consistently failed to send out the replacement unit they promised. Which of your competitors should I buy from? @googlenest @ArloSmartHome

  • MsSuzieEllis Suzie Ellis (@MsSuzieEllis) reported

    @ArloSmartHome @amazon I HATE using a, "2 STEP LOGIN".  I have a password. If I am REQUIRED to use this stupid 2 STEP SYSTEM I will trash these cameras & buy a whole new system from another company.  Does anyone know how to DISABLE this stupid feature???  I should be able to decide if I WANT it or not!

  • aXeEspUptxVEEWw @5.0 (@aXeEspUptxVEEWw) reported

    @ArloSmartHome I'm so furious with you guys. My arlo pro 2 base station will no longer record videos from my new ultra 2 and pro 4 cameras. Once the 3 month trial was over no more recordings. 500 bucks down the drain.

  • KyleAllan Kyle Allan (@KyleAllan) reported

    @bachovski @ArloSmartHome Same issue, should this not be a priority?

  • andyrl3v Andy L 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇪🇺 (@andyrl3v) reported

    @ArloSmartHome are your servers down all my devices seem to be disconnected?

  • andrew_f_martin andrew f martin (@andrew_f_martin) reported

    @ArloSmartHome I've been chasing a resolution on your Chime2 for MONTHS and can't get an answer. I just want an RMA/refund at this point. Support Case # 42459456. Can you help just get this done?

  • NYvoyager Kelvin Peña (@NYvoyager) reported from Lake Worth, Florida

    @ArloSmartHome Arlo app randomly logs me out of my Arlo account. This is effectively a design flaw because maintenance men went in my apartment and no video was recorded when it should have because I’m using geofencing and I was not home! If this continues I want a refund

  • DixieLadyBR549 Trump WON! (@DixieLadyBR549) reported

    @ArloSmartHome Arlo security cameras work great - ONE MAJOR PROBLEM with/Arlo package is inability to change the sound on notifications!! Great cameras, but at 2AM when we’re asleep & someone is on our property, we need a better ALERT sound. We need something loud enough to wake us up!

  • Patchey04 Patchey04 (@Patchey04) reported

    @ArloSmartHome @amazon @ArloSmartHome love my Arlo cameras from over the years but the green screen issue on my brand new ultra 2’s needs to be fixed. When video records it’s just a green screen 40% of the time. Arlo support hasn’t reached out to me in days since I provided all the info. #badsupport

  • finleythefishy Dave the Rave (@finleythefishy) reported

    Hey @ArloSmartHome after a faulty camera out of the box, my case still isn't resolved, replacement camera can't be added to free trial and isn't recording. Agent has stopped answering on case 42573252 (UK). Help!

  • JBowes7600 J. Bowes (@JBowes7600) reported

    @DuncanDaHusky @ArloSmartHome Oh no! I ended up purchasing and installing an Arlo hardwired video doorbell a month or so ago. I really like it so far. I hope they help you get it figured out soon.

  • rafskin Rafael Kouyghadosh (@rafskin) reported

    @ArloSmartHome I keep trying to contact you guys and get nowhere. Please help

  • boyettec316 Boyettec316 (@boyettec316) reported

    @ArloSmartHome your cameras are the worst. It goes offline for no reason, then I have to troubleshoot and waste my time on the phone, only for this issue to happen all over again the following month. EVERY MONTH. It’s a useless security because it’s offline

  • MsShelleyRoman Shelley Roman (@MsShelleyRoman) reported

    @ArloSmartHome urgh guys help. When I first installed my doorbell and people rung it it came only to my phone. Now unless I happen to hear the noise when they push it I don’t know there’s someone at my door as it no longer calls my phone. I haven’t changed any settings 🥺

  • dcwhatwhat Jamie Madden (digitalchild) (@dcwhatwhat) reported

    Wow @ArloSmartHome did you get a cardboard box to program your 2FA system? I have never in my life seen such a terrible experience. I’ve spent an hour trying to help my friend log in to his camera system. 1 star do not recommend.

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