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Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 15
Sarreguemines, ACAL 1
Brisbane, QLD 1
San Jose, CA 1
Westlake, OH 1
Denver, CO 1
Lyon, Auvergne-Rhône-Alpes 1
Schwerin, Mecklenburg-Vorpommern 1
Mülheim, NRW 1
Viersen, NRW 1
Frankfurt am Main, Hesse 1
Fockbek, Schleswig-Holstein 1
Neuchâtel, NE 1
Aurillac, Auvergne-Rhône-Alpes 1
Perkasie, PA 1
New York City, NY 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • htsmatt
    Matt Barker (@htsmatt) reported

    @ArloSmartHome I need cables to connect my solar panels to my cameras. Help? Thx

  • shaunvssheep
    Shaun Verses Sheep (@shaunvssheep) reported

    @ArloSmartHome App is not muting notifications on IOS... Please fix... No matter how many times I press "mute notifications" in arlo app, it still sends them...

  • mahasitavati
    I am no one. (@mahasitavati) reported

    @ArloSmartHome @Pocketlint Customer service is the worst, not worth it. Do not buy from this company.

  • missy49179801
    missy (@missy49179801) reported

    @ArloSmartHome how the hell does someone get to speak w CS person? I’m locked out of my own damn cameras on the app. If I don’t hear from someone soon, I’m gonna trash these things and buy another company’s cameras. There is NOTHING worse than menu aftr menu of support w no help

  • dslunceford
    Steve Lunceford (@dslunceford) reported

    @ArloSmartHome Terrible new EOL policy. Will never buy another of your products again. I have 5 cameras myself and know of three other families who bought on my recommendation.

  • Beautifulone119
    BeautifulOne (@Beautifulone119) reported

    @ArloSmartHome please help me I have your Arlo Pro 4 system and I've tried ar least 20 times between Saturday and today to set them up. I've followed instructions for how many Ghz AND made sure blue light is blinking AND scanned QR Code. I'm so FRUSTRATED. PLZ DM ME

  • FreakyFelicia
    F3L!C!A (@FreakyFelicia) reported from New Westminster, British Columbia

    @ArloSmartHome customer service is trash

  • gaaiz
    Gaaiz (@gaaiz) reported

    @ArloSmartHome It was clearly a big mistake advising your products to my friends and family, which I now have to explain this terrible EOL decision. Off course I will tell them not to use Arlo products ever again after this little stunt.

  • calebjrobinson3
    Caleb J Robinson (@calebjrobinson3) reported

    @ArloSmartHome One of the links that was sent to help me was about how to manually record videos. It’s like you didn’t even read what I originally said.

  • Zephyrmiller
    Zephyr Linda Miller (@Zephyrmiller) reported

    @ArloSmartHome Why can't I get my new phone to be "trusted" by Arlo online. Now it won't trust any of my devices, computer or iPad, not new. I can't find a phone number anywhere and when I tried to chat, the response was "please put this in different terms. I'm new". Somebody please help me.

  • BeljicaPeak
    BeljicaPeak (@BeljicaPeak) reported

    @ArloSmartHome Betcha the arbitrary EOL feature removal = class action. No plans to ever spend time and money on Arlo in the future. Arlo couldn’t even make its touted geofencing function reliably and regularly service was down. Now we are rewarded with EOL. Not me.

  • SAMA92458684
    SAMA (@SAMA92458684) reported

    @ArloSmartHome Unfortunately I couldn’t log into my account from my phone or from any other devices. I tried to do all the steps that mentioned in the website through the society experience please, I need help to login .

  • LakeSkol
    LakeShowFresh (@LakeSkol) reported

    @ArloSmartHome @C__Start It’s crazy. It works on iPad intermittently but on my iPhone completely offline. Simultaneously

  • Shaydieblue
    Shaydie Blue (@Shaydieblue) reported

    And while I am at it @amazon did NOT care when I tried to explain to them that they were promoting and selling defective trash from @ArloSmartHome less than 90 days and the cameras do not work properly under a covered porch.

  • jhkarotkin
    Jeff Karotkin (@jhkarotkin) reported

    @ArloSmartHome I have been with Arlo for four years. I got an EOL notice, so I bought new equip today. I was charged twice for the cams and customer support can't/won't help me. Today's interaction was the worst CS experience I have had w/ any Co in years. #NPSscore is Zero!

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