Arlo Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

• 
  taylorpineiro (@taylorpineiro) reported 49 seconds ago

  Looking for a terrible example of an #aichatbot? Look no further than @ArloSmartHome! Truly an atrocious experience.

• 
  Mobinaut (@mobinaut) reported 1 minute ago

  hi @ArloSmartHome Horrible App update... really bad design but we have to live with it. Can you help ua discover where Zones shortcut is hidden in the new UI? I have a subscription.

• 
  Mike Hancock (@GCWebDesigner) reported 4 minutes ago

  @ArloSmartHome Absolute trash. Never ever buy Arlo.

• 
  Yotam Ben Ami (@ybenami) reported 5 minutes ago

  Just how bad is @ArloSmartHome set-up experience? Bad enough to get you to return the entire system and purchase one from Google or China instead. And that's pretty bad...

• 
  Gaaiz (@gaaiz) reported 5 minutes ago

  @ArloSmartHome It was clearly a big mistake advising your products to my friends and family, which I now have to explain this terrible EOL decision. Off course will tell them not to use Arlo products ever again after his little stunt.

• 
  Sharee Nicole (@sdottnicole) reported 5 minutes ago

  @ArloSmartHome is there an issue with Trusting new devices for 2FA? My new iPhone and iPad both get error messages when I try to add as trusted devices. My old phone and iPad have been deleted.

• 
  Awake In The Matrix (@WakeInTheMatrix) reported 6 minutes ago

  @ArloSmartHome has some of the WORST customer support

• 
  716 Fan From 908 (@716_Fan_Frm_908) reported 7 minutes ago

  @ArloSmartHome fix your servers. What good is a “security” system that is down for hours.

• 
  LizRoddy222 (@Roddy222) reported 11 minutes ago

  @C__Start @ArloSmartHome @ArloEU Confirming that VMB4000 is down.

• 
  d@nielle (@daniellemrubio) reported 12 minutes ago

  @ArloSmartHome I cannot log in on app or browser or reset my password. I get an error each time and it tells me to contact support but then says I don’t have access to support. Can you help me so I can use the system I paid hundreds of dollars to install? This is insane.

• 
  AmericanMade (@AmericanMadeCPM) reported 14 minutes ago

  @ArloSmartHome What a difficult time I have had with any customer support from Arlo. It’s been terrible. 17x trying to update a firmware update with an existing camera. On the phone an hour. Had to buy a new camera. Absolutely terrible experience.

• 
  Rodney G. Grover (@rodneyg0) reported 18 minutes ago

  @ArloSmartHome I spent an hour and half yesterday with your team explaining the situation 3 times to 3 different agents. If you don’t have records of those conversations then you can’t help.

• 
  Pepe Reporting (@U_R_Not_A_Woman) reported 24 minutes ago

  @ArloSmartHome So you can EOL this product too and not support the hardware that I paid more for? No thanks no one wants your ****.

• 
  Connie Moulaison (@conniemoulaiso) reported 24 minutes ago

  @ArloSmartHome @SusannWalters @Pocketlint I have 9 camera I purchased them when Arlo advertised that I would not need a monthly subscription. On April 24th 2026 I lost the features when they did an update. I’m on a fixed income & this was an investment in my home security. Arlo’s technical advisors are no help!

• 
  mauriciobond (@mauriciobond23) reported 24 minutes ago

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”