Is Arlo down?

@ArloSmartHome We bought 3 external cameras in May 2018 however 1 has stopped working. Technical guys told us it’s broken and we need to buy new as out of warranty. So that another £180 after only 32 months! Contact form completed but ignored by Arlo. #terriblecustomerservice

@ArtemR @ArloSmartHome @mbmcrae The freedom of wireless devices means they can go anywhere. It’s a glaring omission to not offer an elegant power source accessory so people don’t have to climb a ladder regularly to charge it. Plus accidentally changing the framing is bad if you have activity zones

@ArloSmartHome @mbmcrae I wouldn't bother, expensive rubbish that doesn't work and so called tech help useless, all 3 tiers u have to spend months explaining simple problems to that they can't fix

@ArloSmartHome @appleinsider how do I change my doorbell to be connected to my hub - its currently on Wifi. Your in-app Help link points to an article that doesn't describe how to do this either.

@rayrobnate @ArloSmartHome @HomeDepot True. Terrible product. Mine fails all day long.

Ffs! @ArloSmartHome drives me bloody mental!!! It NEVER WORKS i have to restart my base hub about 20 times a day, it’s absolute ****. Please everyone never buy a #arlo product it’ll send you loopy. #ArloDumbHome

@ArloSmartHome Your support system is absolutely horrible. This is the 2nd time I've had to contact Arlo and the 2nd time I've have to jump through hoops to get support. I've wasted hours of my time trying to get a resolution to my problem!

@ArloSmartHome @HomeDepot Your support system is absolutely horrible. This is the 2nd time I've had to contact Arlo and the 2nd time I've have to jump through hoops to get support. I've wasted hours of my time trying to get a resolution to my problem!

@ArloSmartHome Community ??? Is that for real ? There is 0 community when you are advocating tech obsolescence and products beyond 12 months are not serviced, repaired... Batteries are dreadful... if your lifespan is < 12 months the only community you help is landfills....

@ArloSmartHome you folks having to a service outage? I can't reach anything related to my account currently.

I’m really about to drop kick this @ArloSmartHome pro 4 down the street because this garbage *** QR code setup does not work.

@ArloSmartHome your Arlo pro base stations stop working after two years??? Support says they can’t do anything else to help...

@ArloSmartHome app says I’m offline . But hub light is green. This has been like this for some time. Please help.

@ArloSmartHome Will someone respond to my request for a basic return and refund. This is really poor customer service.

At some point after 2:42am Eastern our cameras are no longer recording motion. Reboot of base station didn’t change anything. No other settings have been changed. Help! @arlosmarthome @toinecl

@ArloSmartHome I am a loyal new customer and I need to complete a return. The terms are 30 days and I am out 7 days and you won't allow the return. This is poor customer service.

@ArloSmartHome I received a wired video doorbell for Christmas. Since I installed it have not been able to get smart alerts. I have been trying to get help from support. Nothing. No answers. No help. Nothing. Terrible.

@ArloSmartHome Reboot of the Arlo hub solved the problem. Cameras back in #HomeKit. Any timetable on when the doorbell will get the firmware update to be exposed to #HomeKit ?

@ArloSmartHome This has been the worst customer service experience ever, also my first time using Arlo and I am extremely disappointed, they should be out of business.

@ArloSmartHome @CES All 20 of my Arlo’s work just fine, now those outdoor floodlights are a whole new bag of garbage.

@ArloSmartHome @mbmcrae @CES Great another shoddy product that tech help won't be able to sort like last 3 sets of cameras that record when they feel like it!

@ArloSmartHome Why won't my cameras charge? Why do they quickly lose battery life? Why does it take your support team 2 weeks to call me back? Your products are ridiculously expensive, these are known issues I've seen on your own website, and you can't fix it? What am I to do?

Be aware that @ArloSmartHome has terrible support. You will be dragged along. You will be asked to do things like "turn your phone on and off for 2 minutes".

@sonbaetaekwondo @ArloSmartHome Oh, your having this problem too? Good to know

@rayrobnate @ArloSmartHome @HomeDepot They delete tweets if you have a problem

@JainAkhil @ArloSmartHome @HomeDepot Don't bother the costumer service is terrible .

@ArloSmartHome @HomeDepot Strange you delete tweets about your poor customer service #poorcustomerservice

@ArloSmartHome Well you can if the doorbell actually works and the batteries don't drain in a day . Then you refuse to look into the problem #poorcustomerservice

@smartthings @ArloSmartHome When will my hub stay online for an entire 24 hour period without issue? And no, it's not my internet.

I don’t wanna say this but I gotta say it @ArloSmartHome might be the worst system. I’ve had to charge my outdoor camera every 10 days since I bought it. No matter the setting. I think I might be making a full switch to @EufyOfficial unless someone can help me. @ArloSmartHome