Is Arlo down?

Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

 No problems detected at Arlo

Arlo problems in the last 24 hours

Arlo Outage Chart 09/28/2020 08:50

At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Device Failure 40.00% Device Failure
  • Online Features 20.00% Online Features
  • Sign in 20.00% Sign in
  • App Crashing 20.00% App Crashing

Arlo Outage Map

The most recent outage reports and issues originated from:
United KingdomStoke-on-Trent Device Failure
United KingdomCheltenham Sign in
United StatesShelton App Crashing
United KingdomLondon Online Features
United KingdomNorwich Online Features
GermanyMaintal Online Features

Arlo Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:
  • PaReefAddict Pa Reef Addict (@PaReefAddict) reported

    @ArloSmartHome how is it that we had stuff within 10ft of our camera in clear view stolen? You are about to lose a paying customer. You need to fix what your last firmware update broke.

  • colabera Nicolas CF (@colabera) reported

    @ArloSmartHome Last iPhone app update has problems as is shutting down constantly...any upcoming update to fix it?

  • mgordon1982 Matt Gordon (@mgordon1982) reported

    @ArloSmartHome will supply a product and then it dies in less than 2 years and the company won’t do anything about it. One of my cameras just stopped working and support told me, “nothing we can do sorry.” Worst support, worst customer service, absolutely terrible product!

  • KyloGreg Kylo Greg (@KyloGreg) reported

    @ArloSmartHome I have spent 2 hours on hold with support today because you think I’m in Japan and not the US. I don’t understand why it’s so hard to fix this. Wasted my whole afternoon.

  • LNDNcharlie Charlie (@LNDNcharlie) reported

    @ArloSmartHome is your server down in Exeter?

  • szumlanski Jason Szumlanski (@szumlanski) reported

    @ArloSmartHome Honestly, I doubt it. Your customer service is sooooooo bad.

  • djghettoredneck djghettoredneck (@djghettoredneck) reported

    Can't login to the app and notifications don't have the snapshot. @ArloSmartHome @ArtemR

  • eruveo Michal (@eruveo) reported

    .@ArloSmartHome has the absolute worst support. 1. 10 minutes to verify your email, which you provided 3x in the form and by logging in. 2. People just send you to another person and that person doesn’t pick up the phone or call. 3. The chat times out because of reps.

  • valdal14 Valerio D'Alessio 🇮🇹 (@valdal14) reported

    Is there a nice guy in @ArloSmartHome that can help me resetting a baby Arlo camera that all of a sudden stopped working? Bear in mind all the public troubleshooting guides didn’t fixed the ‘fixed amber light’ and the factory reset can’t be done since the camera does nothing. Thx

  • EricSchembri Eric Schembri (@EricSchembri) reported

    @ArloSmartHome support told me I had a bad battery and he was shocked it lasted 3 years. Said most customers replace batteries within 3-6 months. Why would I invest more money in you guys?

  • Dr_Robert_Lomas Robert Lomas (@Dr_Robert_Lomas) reported

    @ArloSmartHome Why is your help system so useless? You have introduced trusted devices and a clunky two-step verification with no help topics on how to add any other trusted devices. It's totally unimpressive. Your tweet in reply looks like a robot tweet. Do you have an email support address?

  • DougAshford Doug Ashford (@DougAshford) reported

    @ArloSmartHome Listen to your customer need to fix the 2FA mess!

  • DougAshford Doug Ashford (@DougAshford) reported

    @ArloSmartHome please either cancel botched 2FA rollout or fix it.

  • djmisterbill Bill Child (@djmisterbill) reported

    @ArloSmartHome I wasted most of my morning waiting for an online rep to help me with a camera sync issue. After a couple of troubleshooting attempts, the rep asked me if I could wait 3-5 minutes (no problem, of course). Around the 7 minute mark, the chat ended due to inactivity.

  • Writermagik Gayle Watson (@Writermagik) reported

    @ArloSmartHome I enabled two step verification, but it won't let me "Trust" my cell phone. When I tap "Trust" I get a red bar and it says to do this in settings. I don't see the option in settings. Please help. Thanks!

  • carroll_walcy walcy.carroll (@carroll_walcy) reported

    @ArloSmartHome Help please, 4 days with little support, and 2 days no phone calls from the engineering team, case number - 41952138

  • Finchwizard Finchwizard (@Finchwizard) reported

    @ravives @ArloSmartHome Anyone who likes this bugged out beta tested crappy product hasn’t used it enough or are flat out lying. It’s absolute garbage. My Arlo Q is still just sitting there “Connecting” forever ever. Might work once after a reboot and then gone again.

  • madanbabu Madan (@madanbabu) reported

    @ArloSmartHome Super let down by your technology. I’ve got a case open and I’m still waiting for an escalation point to reach out.

  • BrewerETC Nan Brewer (@BrewerETC) reported

    @ArloSmartHome Recent update has eliminated access to cameras with 15% (or lower) battery power. This is a NEW PROBLEM and needs to be fixed - we should have access to our cameras until they reach 0% battery as in the past!

  • Brausmith Chad Smith (@Brausmith) reported

    @ArloSmartHome Soon to be zero products if you continue with the forced, and terrible implementation of your 2nd-factor authentication at the end of this month.

  • jgplv1 Jon Powell (@jgplv1) reported

    @ArloSmartHome 65 minutes on hold and still no help

  • jgplv1 Jon Powell (@jgplv1) reported

    @ArloSmartHome what good is your tech if I can't get someone to help me with a 16 camera order? Covid is no excuse for no service.

  • MikeAngelovic Vic Angelo (@MikeAngelovic) reported

    @ravives @ArloSmartHome @HomeDepot Garbage company. They won’t respond to or assist customers. Just keep selling and then hide and block any posts or comments.

  • MikeAngelovic Vic Angelo (@MikeAngelovic) reported

    @rayrobnate @ArloSmartHome @HomeDepot Terrible. They will be out of business in 1-2 years. Someone will buy them out and do it right.

  • MikeAngelovic Vic Angelo (@MikeAngelovic) reported

    @gchpx @ArloSmartHome @HomeDepot Worst customer “service” I’ve ever witnessed.

  • MikeAngelovic Vic Angelo (@MikeAngelovic) reported

    @ChristopherCJH1 @ArloSmartHome @HomeDepot It’s a junk product. Mine have never worked. I’ve thrown good $ after bad. I plan to trash it (or recycle if anyone will accept it) and go with a competitor tomorrow.

  • Finchwizard Finchwizard (@Finchwizard) reported

    @bmhud @ArloSmartHome Oh they won’t do squat. It’s just a front to make it look like they help users but they couldn’t give a crap. Just make a new product and sucker in a bunch of new users.

  • Vanessa84840567 Vanessa (@Vanessa84840567) reported

    @ArloSmartHome is anyone working??? My arlo cameras go offline and I can’t reach anyone from support??

  • gazcoop Gary Cooper (@gazcoop) reported

    Sick of @ArloSmartHome camera now. Never keep paired to the base unit and much through batteries at a rate that will create a dead battery mountain the size of Mozambique. Terrible. Need to find a better alternative.

  • MikeMay69 Mike May (@MikeMay69) reported

    @ArloSmartHome has to have the most useless customer support I've ever come across. My "case" on their portal has not been responded to in weeks, and the portal itself is up and down like a ****'s knickers. Really unimpressed and urge others to buy elsewhere.