Is Arlo down?

@ArloSmartHome how is it that we had stuff within 10ft of our camera in clear view stolen? You are about to lose a paying customer. You need to fix what your last firmware update broke.

@ArloSmartHome Last iPhone app update has problems as is shutting down constantly...any upcoming update to fix it?

@ArloSmartHome will supply a product and then it dies in less than 2 years and the company won’t do anything about it. One of my cameras just stopped working and support told me, “nothing we can do sorry.” Worst support, worst customer service, absolutely terrible product!

@ArloSmartHome I have spent 2 hours on hold with support today because you think I’m in Japan and not the US. I don’t understand why it’s so hard to fix this. Wasted my whole afternoon.

@ArloSmartHome is your server down in Exeter?

@ArloSmartHome Honestly, I doubt it. Your customer service is sooooooo bad.

Can't login to the app and notifications don't have the snapshot. @ArloSmartHome @ArtemR

.@ArloSmartHome has the absolute worst support. 1. 10 minutes to verify your email, which you provided 3x in the form and by logging in. 2. People just send you to another person and that person doesn’t pick up the phone or call. 3. The chat times out because of reps.

Is there a nice guy in @ArloSmartHome that can help me resetting a baby Arlo camera that all of a sudden stopped working? Bear in mind all the public troubleshooting guides didn’t fixed the ‘fixed amber light’ and the factory reset can’t be done since the camera does nothing. Thx

@ArloSmartHome support told me I had a bad battery and he was shocked it lasted 3 years. Said most customers replace batteries within 3-6 months. Why would I invest more money in you guys?

@ArloSmartHome Why is your help system so useless? You have introduced trusted devices and a clunky two-step verification with no help topics on how to add any other trusted devices. It's totally unimpressive. Your tweet in reply looks like a robot tweet. Do you have an email support address?

@ArloSmartHome Listen to your customer base....you need to fix the 2FA mess!

@ArloSmartHome please either cancel botched 2FA rollout or fix it.

@ArloSmartHome I wasted most of my morning waiting for an online rep to help me with a camera sync issue. After a couple of troubleshooting attempts, the rep asked me if I could wait 3-5 minutes (no problem, of course). Around the 7 minute mark, the chat ended due to inactivity.

@ArloSmartHome I enabled two step verification, but it won't let me "Trust" my cell phone. When I tap "Trust" I get a red bar and it says to do this in settings. I don't see the option in settings. Please help. Thanks!

@ArloSmartHome Help please, 4 days with little support, and 2 days no phone calls from the engineering team, case number - 41952138

@ravives @ArloSmartHome Anyone who likes this bugged out beta tested crappy product hasn’t used it enough or are flat out lying. It’s absolute garbage. My Arlo Q is still just sitting there “Connecting” forever ever. Might work once after a reboot and then gone again.

@ArloSmartHome Super let down by your technology. I’ve got a case open and I’m still waiting for an escalation point to reach out.

@ArloSmartHome Recent update has eliminated access to cameras with 15% (or lower) battery power. This is a NEW PROBLEM and needs to be fixed - we should have access to our cameras until they reach 0% battery as in the past!

@ArloSmartHome Soon to be zero products if you continue with the forced, and terrible implementation of your 2nd-factor authentication at the end of this month.

@ArloSmartHome 65 minutes on hold and still no help

@ArloSmartHome what good is your tech if I can't get someone to help me with a 16 camera order? Covid is no excuse for no service.

@ravives @ArloSmartHome @HomeDepot Garbage company. They won’t respond to or assist customers. Just keep selling and then hide and block any posts or comments.

@rayrobnate @ArloSmartHome @HomeDepot Terrible. They will be out of business in 1-2 years. Someone will buy them out and do it right.

@gchpx @ArloSmartHome @HomeDepot Worst customer “service” I’ve ever witnessed.

@ChristopherCJH1 @ArloSmartHome @HomeDepot It’s a junk product. Mine have never worked. I’ve thrown good $ after bad. I plan to trash it (or recycle if anyone will accept it) and go with a competitor tomorrow.

@bmhud @ArloSmartHome Oh they won’t do squat. It’s just a front to make it look like they help users but they couldn’t give a crap. Just make a new product and sucker in a bunch of new users.

@ArloSmartHome is anyone working??? My arlo cameras go offline and I can’t reach anyone from support??

Sick of @ArloSmartHome camera now. Never keep paired to the base unit and much through batteries at a rate that will create a dead battery mountain the size of Mozambique. Terrible. Need to find a better alternative.

@ArloSmartHome has to have the most useless customer support I've ever come across. My "case" on their portal has not been responded to in weeks, and the portal itself is up and down like a ****'s knickers. Really unimpressed and urge others to buy elsewhere.