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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Online Features (40%)
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Sign in (27%)
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App Crashing (22%)
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Device Failure (7%)
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Website Down (2%)
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Errors (2%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Longmont |
Online Features | |
 Toronto |
Online Features | |
| Minneapolis |
Sign in | |
| Minneapolis |
Sign in | |
| Longmont |
Online Features | |
| Brockton |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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George Wyatt
(@gw_wyatthealth) reported
Spent 1 hour on chat with @ArloSmartHome and they tried to blame their hardware problem on the new modem when everything else works fine with the modem. #poorcustomerservice I do not recommend them. Try #Google or #Amazon first.
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Andy L 🏴🇬🇧🇪🇺
(@andyrl3v) reported
@ArloSmartHome are your servers down all my devices seem to be disconnected?
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Suzie Ellis
(@MsSuzieEllis) reported
@ArloSmartHome @amazon I HATE using a, "2 STEP LOGIN". I have a password. If I am REQUIRED to use this stupid 2 STEP SYSTEM I will trash these cameras & buy a whole new system from another company. Does anyone know how to DISABLE this stupid feature??? I should be able to decide if I WANT it or not!
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Scott Vaske
(@ScottVaske) reported
@ArloSmartHome You’ve made older cameras useless. They don’t record anymore, and no “tricks” helped! #garbage
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McelroyBlaireRN
(@RnBlaire) reported
@AmazonHelp I purchased an @ArloSmartHome solar charger, and it stopped working. I initially thought it was the camera so I replaced the camera. Only2realize the charger was the issue. Now I'm stuck with a broken device.
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michael
(@michael_at_work) reported
omg @ArloSmartHome support is SOOO BAD Arlo support hung up on me during chat, telling me to "stay awesome" *click*
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Robert S. Bledsoe
(@robsbledsoe) reported
@ArloSmartHome just “waited in line” for 10 minutes. Then nobody was there - call ended. Then connected with someone, worked for 20 minutes - and then he just ended the call. Please help me get my 3rd camera connected!
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Tim Larts
(@telny1) reported
@ArloSmartHome These cameras are garbage. Unless you pay for the subscription, they will only pick up passing cars
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Tim Larts
(@telny1) reported
@ArloSmartHome These cameras are garbage if you’re not a subscriber. They will only pick up cars going by
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Kat🦋the🌵Masked Patriot🍀🕊
(@kathleenwattle) reported
I asked yesterday that my issue be escalated after multiple customer service contacts including multiple "dropped" calls and suddenly "closed" chats while I was typing a response. No response yet @ArloSmartHome Is anyone escalating or is this just a norm?
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Justice_country_over_party
(@c_h3rdz) reported
@ArloSmartHome What if that had been a HUMAN intruder? Luckily, I didn’t dismiss the alerts even though we have pets. Who do you have accessing the feeds besides parents? As soon as I made a comment out loud about contacting Corp., the issue was miraculously resolved!
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Patchey04
(@Patchey04) reported
@ArloSmartHome @amazon @ArloSmartHome love my Arlo cameras from over the years but the green screen issue on my brand new ultra 2’s needs to be fixed. When video records it’s just a green screen 40% of the time. Arlo support hasn’t reached out to me in days since I provided all the info. #badsupport
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?
(@Nandor690) reported
@kathleenwattle @ArloSmartHome It’s the norm. I tell anyone that ask; to definitely stay away from these overpriced hunks of garbage
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J. Bowes
(@JBowes7600) reported
@DuncanDaHusky @ArloSmartHome Oh no! I ended up purchasing and installing an Arlo hardwired video doorbell a month or so ago. I really like it so far. I hope they help you get it figured out soon.
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Adrian with a W
(@AdrianwithaW) reported
Anyone with an @ArloSmartHome find the geofencing is completely broken the last few weeks? I get notifications that I’m going in and out of radius but the camera state never changes.
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Justice_country_over_party
(@c_h3rdz) reported
@ArloSmartHome as soon as I mentioned I was going to contact corporate, the issue was resolved on the baby cams! Wtf is watching besides the parents?
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Trushift
(@trushift) reported
@ask_Arlo @iBanks_x3 C'mon @ArloSmartHome Get your crap together and fix Apple Homekit already or refund me.
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Abhishek Dwivedi
(@DwivediAbhi) reported
.@ArloSmartHome I am really pained by your customer service. Complained about a non working camera back in April (case # 42451689) and till date did not get a replacement (even after repeated follow up). This is such a bad service for a company who should take security seriously!
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Steven R. Baker
(@srbaker) reported
@dgoodlad @ArloSmartHome Placement hasn’t been a problem. One camera never stops seeing motion where there’s none. Another never sees it when it’s there. The doorbell keeps just going to sleep. And the app is just complete garbage. It’s not easy to use, the interface is missing things, and it’s crashy.
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Kyle Allan
(@KyleAllan) reported
@bachovski @ArloSmartHome Same issue, should this not be a priority?
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Boyettec316
(@boyettec316) reported
@ArloSmartHome your cameras are the worst. It goes offline for no reason, then I have to troubleshoot and waste my time on the phone, only for this issue to happen all over again the following month. EVERY MONTH. It’s a useless security because it’s offline
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Steven R. Baker
(@srbaker) reported
If you’re thinking about getting @ArloSmartHome video stuff, don’t. The hardware is unreliable. The software is complete garbage. I have never been so unhappy with a product. It’s worse than having nothing.
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Gerard Krupa
(@uxian) reported
@ArloSmartHome Really? Because all my cameras just went offline for no reason and I've had to spend an hour trying to get them all working. One of them still isn't syncing. Your products used to provide peace of mind. Not any more.
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Daniel Ortiz
(@DanOrteez) reported
@ArloSmartHome when will connectivity issues related to your smart hub not connecting with Apple HomeKit be fixed? Bought pro 3 cameras as you specifically market them as HomeKit compatible yet many people including me can’t connect there cameras to home kit since 07/19. Help?
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Trushift
(@trushift) reported
@appleinsider I wouldn't be recommending anything from @ArloSmartHome - Arlo / HomeKit has been broken and still no fix. Can't use Arlo cameras on apple HomeKit
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andrew f martin
(@andrew_f_martin) reported
@ArloSmartHome I've been chasing a resolution on your Chime2 for MONTHS and can't get an answer. I just want an RMA/refund at this point. Support Case # 42459456. Can you help just get this done?
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Zhanna Killian
(@zkillian1) reported
@ArloSmartHome Your camera is a piece of garbage! And unhappy customers like me are countless! DONT RECOMMEND TO ANYBODY!
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PenAkimbo 🏳️🌈
(@Penfanackapan) reported
.@ArloSmartHome Hi, I lodged a support claim via the app incl screenshot. Thought issue was fixed. Two days later the support claim has been deleted from my account & my camera will no longer connect. Why has someone blocked my camera id? This isn't okay behaviour.
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Dave the Rave
(@finleythefishy) reported
Hey @ArloSmartHome after a faulty camera out of the box, my case still isn't resolved, replacement camera can't be added to free trial and isn't recording. Agent has stopped answering on case 42573252 (UK). Help!
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Kat🦋the🌵Masked Patriot🍀🕊
(@kathleenwattle) reported
@ArloSmartHome Keeping note of which providers deserve any more of my business. @ArloSmartHome If they can't take a valid issue & handle properly, refuse to escalate as requested, where's incentive to buy more ugly treatment? All: Do you keep buying from those who treat you shabbily?