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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Online Features (28%)
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App Crashing (23%)
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Sign in (17%)
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Website Down (12%)
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Device Failure (12%)
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Errors (8%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chilliwack |
Online Features | |
 Houston |
Sign in | |
| Toronto |
Sign in | |
| Douglas |
App Crashing | |
| Toronto |
Errors | |
| Seattle |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Canada54
(@Canada541) reported
@ArloSmartHome What is up with Arlo. I contacted customer support to be told there is a global issue with images showing up on today’s library. But when I tried to get more information the agent got very nervous and was reluctant to tell me more. Should I/we be concerned?
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Alison Grube
(@aligrube) reported
@ArloSmartHome your support team and customer service is the worst I have ever experienced! Not only could you NEVER connect me with a human or solve my problem, you are now sending me unrelated problems to solve. You are NOT a smart technology company... not smart at all.
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Doc Holliday
(@jiggywitit75) reported
@ArloSmartHome Do not buy! Absolute Garbage. Arlo Pro 3 is more troublesome than it’s worth. Base station won’t stay connected and camera battery life is pitiful. Customer support is horrible.
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✖️Tony Berg and 1635 others
(@BergTonyXbox) reported
@ArloSmartHome so disappointed with you guys. Both my cameras won’t connect. Yes they are a little older but just because I don’t pay a monthly subscription you guys refuse to help me with my product. Shame on you. Time to switch to a different company.
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Fatima
(@Fatima905769962) reported
@ArloSmartHome Your customer services in the UK are refusing to help us return cameras which we recently purchased. We have called several times but are told that we are to wait for an email which is never received. We have already bought and installed cameras from you
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Alison Grube
(@aligrube) reported
@ArloSmartHome Arlo! You have the very worst customer service I’ve been trying to cancel my subscription and you have me in a runaround loop of the same questions telling me I don’t have an account with you yet you’re billing me … And you cannot connect me with a human to help stop this
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Kathleen Hennessy
(@khennessy07) reported
@ArloSmartHome so frustrated with these products and don’t recommend. Brought new camera for house that will NOT set up. Tried to contact support but cannot get live help without paying for service. So I need to give you MORE money just to use the device
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Alison Grube
(@aligrube) reported
@ArloSmartHome The customer service for this company is terrible!!!!
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Q
(@QIs4Quantum) reported
Security System on Oct 21 2022. As such, I am encountering blank pages when I try to pull up a number of web pages Please fix the damage you’ve allowed them to do to my iPhone within 48 hrs or I’ll switch my browser Thank you @AppleSupport @ArloSmartHome @Xfinity
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SelimBingol
(@SelimBingol) reported
@ArloSmartHome upgraded my iphone and now the app doesn’t work. Customer service is no help. Cameras are useless now.
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Christina Damiano
(@_MrsDamiano) reported
Literally came back to Twitter just to let everyone know what trash @ArloSmartHome is. Useless.
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julianna
(@julbeelee) reported
Worst customer experience with @ArloSmartHome - completely defective product and they won’t even let me talk to customer service unless I pay them more money for a subscription for what has been a defective product
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Bre
(@bbreezyfbaby) reported
@ArloSmartHome is a terrible company. My camera is useless lol do not buy from them.
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Christina Damiano
(@_MrsDamiano) reported
@ArloSmartHome I wouldn’t use your equipment if I got it for free. Straight trash.
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Alison Grube
(@aligrube) reported
Hey @ArloSmartHome ! Your customer support is terrible and the fact that it’s taking me over a week to try to talk to a human and I keep getting different robots to not help me is terrible. You’re charging me monthly and telling me I don’t have a subscription that you can cancel.
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Ñįhîłüś
(@TheRealRDH) reported
@ArloSmartHome you need to fix your app. I’ve tried to scan the QR code with my iPhone 14 Max Pro for 10+ mins now. Your app will not allow the camera to auto focus. I can take a crystal clear pic of it less than an inch away but your app can’t read it. I can’t pair.
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lɐɹǝH
(@herali4) reported
@Vico__h @ArloSmartHome Following… Same issue
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Christina Damiano
(@_MrsDamiano) reported
@ArloSmartHome has got to be the worst company I’ve ever dealt with. They’ve been “fixing” an issue since January. Charging me monthly for non-working equipment, also refuse to cancel my subscription or refund anything.
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beth
(@beth_fennell) reported
@ArloSmartHome my app keeps saying the server is down so I can’t view any of my footage from today. Is this an issue your side or mine?
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Cynthia D
(@CynthiaDrewT) reported
@ArloSmartHome I've spent a good deal of money on your system and the lack of customer support is unacceptable. The App is not connecting to the internet. The chat" is a study in circular frustration. I tried a subscription to "escalate" to no avail. Fix the problem.
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Alison Grube
(@aligrube) reported
@ArloSmartHome There is no relaxing with you when I can’t get a person on the phone to help me with the fact you’re billing me for something I don’t use and you can’t find my account. Daily I’m getting new emails about things that you think I have done wrong so that you can’t stop billing me.
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tjroberts04
(@tjroberts04) reported
@ArloSmartHome you’d think when you’re having trouble with cameras that were pretty expensive that I could find somebody to talk to not just a robot.
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GrouchyMac
(@grouchymacfly) reported
When did @ArloSmartHome become such crap! Piece of crap! Not worth the HomeKit support. Awful live streaming. Adding a doorbell… oh just scan de QR… guess what camera lens being used the wrong one can’t get close enough or it’s too far. Piece of ****.
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Alison Grube
(@aligrube) reported
@ArloSmartHome You system and customer service is terrible! I’ve been trying for almost 2 weeks to cancel my subscription with you and I can’t get in contact with a human to help and you’re even accusing me of not having a system and that I don’t have an account but yet you’ve been billing me!
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Brazen Iron
(@BrazenIron) reported
@ArloSmartHome cameras are trash.
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Alison Grube
(@aligrube) reported
@ArloSmartHome Your customer support is terrible. It’s been three weeks now with no help I keep getting emails telling me to do some thing that I’m not able to do and you’re not able to put me in touch with a human to help me. You’re a terrible technology company with no help to the customer.
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Robinredbrest
(@Robinredbrest2) reported
@ArloSmartHome is everyone's app saying it can not retrieve any footage. My app has been down for 24 hours now?
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dwitb
(@dwitb) reported
@ArloSmartHome iOS app says I’m offline but the lights on the base say otherwise.
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Alison Grube
(@aligrube) reported
@ArloSmartHome It has been three weeks and you still haven’t resolved my case or put me in touch with a human to help me yet I still get email almost every night from you.
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Alison Grube
(@aligrube) reported
Do not use Arlo security camera system! Arlo is still unable to cancel or suspend my services and stop billing me as asked and almost 2 weeks later still won’t connect me with a human to help!@ArloSmartHome every day you are making this harder on me.