Is Arlo down?

Hey @ArloSmartHome I have some #pro4 cameras, one of them the battery needs charging every 2-3weeks... not exactly 6 months ? .... what’s the issue ? How many videos is it good for on a full battery ?... other 2 are ~2x the length for a recharge but still way more than advertised

@ArloSmartHome Noticed that my Arlo Basestation and Arlo Q have been offline for the last couple of hours. Internet connection LED on Basestation is OFF. Not amber or green. This is via @Telstra in Sydney AUS.

I have @ArloSmartHome cameras at my home, and they are garbage. Any recommendations on alternatives? Is @ring any good?

@ArloSmartHome BS. You'll miss PLENTY while trying to deal with the idiotic 2 step verification process that Arlo just shoved down our throats! Think there's an emergency at home? Loved one in danger? Well, just be patient while Arlo texts you a code EVERY TIME YOU WANT TO LOG ON. Boneheads!!

@ArloSmartHome ARLO IS TRASH DO NOT BUY!!!!

@ArloSmartHome ARLO IS TRASH DO NOT BUY THEIR PRODUCTS

@ArloSmartHome @theambient DO NOT BUY ARLO PRODUCTS. THE COMPANY IS TRASH AND MONEY HUNGRY AND DONT CARE ABOUT LOYALTY

@ArloSmartHome You piece of trash idiots.. we have 8 cameras now between myself and his 2 he just bought. All the money we have spent on your stupid company for you to deny an old man an even exchange on cameras.. be ashamed and I vow to get this story out

@ArloSmartHome has worst customer service. Contacted cust. Service on mar 24. The broke an additional camera and told me they would get back to me. Now they are not replying to my emails. 2/3 cameras not working now. Don’t give them your money.

@ArloSmartHome Used to be very happy with your products; but with now reaching 6+ months trying to resolve a technical issue with the cameras...perception has changed!! tragic! Will seek a refund. but disappointment is worse.

It's really remarkable how much faster to connect and respond @EufyOfficial cameras are than @ArloSmartHome cameras. Most of the time, I can walk down two flights of stairs and answer my door before I even get a still-image preview of who pressed my Arlo doorbell.

@ArloSmartHome My system stopped recording after the trial date. Does your system not record after the trial date? How do I fix this problem?

@ArloSmartHome can you please tell me why my screens randomly get a pink hue!!! And tell me how to fix it?!?!? I have tried everything 😳

@ArloSmartHome Same as before... pinging that there’s movement when there isn’t, cameras straight up not working etc etc. I’m honestly passed caring so don’t worry

@ArloSmartHome whats the point of having these wire free cameras if all it does is appears offline.....literally 15 feet away from hub.....

@ArloSmartHome what a terrible product experience. Two cameras less than a year old and both no longer able to take a battery charge??? Unanswered support tickets??? Get your **** together

@ArloSmartHome your baby cams and operating systems are a joke! They’re a liability to anyone that issues them! Constant crashing and reconnecting issues (no it’s not my service!) you guys suck *** and are going on the trash! #fuckarlo

@ArloSmartHome Spent years dealing with ArloQ and multiple replacements to put up with that stupid camera. No thanks not again. The baby cam seems to be fine and how it should act but the Q’s have been terrible!

@ArloSmartHome To invest so much money in Arlo has been one of the worst decisions I've made. The amount of time they are not working is equal to the amount of time I've spent on hold trying to get support (in both cases way too much time).

@ArloSmartHome I spoke to 2 different people & no fix. On Android & Apple phone, I get 4 notifications on every alert. I've reset the phones, reset the base, stopped & started notifications & no fix. Please help. It's an annoyance! Thanks!

@ArloSmartHome When will #Arlo give us the choice to set custom ringtones on our Arlo Video Doorbell, on our #Android phones? A lot of customers have asked for this in years now, but Arlo do nothing - This is bad style!

@ArloSmartHome 3 days without my subscription working due to your error. Inexcusable. #badcustomerservice

@ArloSmartHome was on a call with a agent today and he couldn't take a client complaining and just put the phone down #dontbuy #wasteofmoney

@ArloSmartHome this is the biggest joke system having issue with the wirefree doorbell and they can't even fix the problem when you call a second and they can't they can't even raise a urgent ticket

@ArloSmartHome please fix your website. Can’t subscribe cuz my account doesn’t have paymentid and it won’t let me add a payment method. 5 months w/cameras and can’t use them. Customer service is no help.

I leave my house for a few hours. My ring alert goes off but the app won't open. Error messages. I have a subscription but doesn't do any good if i can't open it. Thankfully my arlo camera was working. @ArloSmartHome @ring

The worst possible hardware AND the worst possible customer service from @ask_ArloEU @ArloSmartHome! After months of to & fro, no one seems to understand or is even willing to understand the issue. Anyone looking for a functional system, look elsewhere. Massive #fail

The worst possible hardware AND the worst possible customer service from @ArloSmartHome! After months of to & fro, no one seems to understand or is even willing to understand the issue. Anyone looking for home security, look elsewhere. Massive #fail

@ArloSmartHome So how do I avoid this from happening? It was fine for the first 5 or so months I had it and once I had to recharge something seems to have changed and it drained in literal days. Don't activity zones help here?

@diamondg34 Understood. However, this messaging channel is for customers who need help troubleshooting their Google Nest devices. We'd suggest reaching out to @ArloSmartHome for more help.