Arlo

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Arlo problems in the last 24 hours

The following chart shows the number of reports that we have received about Arlo by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Arlo Outage Chart 10/27/2021 09:55

At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Sign in 25.64% Sign in
  • Device Failure 20.51% Device Failure
  • Online Features 15.38% Online Features
  • App Crashing 15.38% App Crashing
  • Errors 15.38% Errors
  • Website Down 7.69% Website Down

Arlo Outage Map

The most recent outage reports and issues originated from:

CanadaEdmonton Sign in
GermanySchöningen App Crashing
GermanyIngolstadt Errors
GermanyWeißwasser Device Failure
GermanyElsterwerda Device Failure
United StatesFairfax Website Down

Arlo Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:
  • raoul23679755 raoul (@raoul23679755) reported

    @ArloSmartHome Terrible customer service, are not capable to arrange a return and refund. Surely I am not the first customer to return an item?

  • j4m1eb Jamie Bishop (@j4m1eb) reported

    @VerisureUK customer service joke as usual. Got the @ArloSmartHome doorbell which was poor. Returned it, told twice that the £4.99 would not be charged but it has been. Was told I would be refunded postage which hasn't - 30min phone call, have to wait and see if they take it

  • emeltze Evan Meltzer (@emeltze) reported

    @ArloSmartHome Been trying to reach a live help agent for a week for tech support. What is going on??????!!!

  • Holstein Steve Holstein (@Holstein) reported

    Hello, @ArloSmartHome. Did you know that if your push notification system isn't working a user can't login to their account to update their payment info? And if they don't update their info you cancel their account? I messaged you with this issue but haven't heard back.

  • GaryHailes Gary Hailes (@GaryHailes) reported

    @VerisureUK @ArloSmartHome Pqlease do not get involved with these. The cameras and bell have been nothing but trouble and have been off line more than on. Customer service is appalling, they clearly spent too much on a misleading TV campaign and nothing on customer service.

  • ChrisBDesign1 Chris Brown (@ChrisBDesign1) reported

    I’ve been attempting to get help with an issue since August but @ArloSmartHome decided to longer have a phone option and their chat bot is absolute trash. To top things off, now you have to PAY FOR A SUBSCRIPTION for support? I’m switching to Google Nest.

  • OWStarr Oliver Starr (@OWStarr) reported

    @ArloSmartHome your iOS app is buggy af. Every time you expand the view of a camera then reduce it, the whole app hangs. This has been happening since day one but it’s become an unacceptable annoyance. Please fix it!!!

  • dcmartin336 Donna Martinez, EdD (@dcmartin336) reported

    @ArloSmartHome Help- New camera&Account: Husband at the house set it up. I'm at different location and set up account too not realizing I needed to have his invite sent to me. How do I delete the account I started (no devices on) to accept his friend invite and set up our camera remotely?

  • Lwsifur Lucy Loo (@Lwsifur) reported

    @ArloSmartHome is your app down in the UK? Keeps crashing and then won't log back in (tried on 3 different devices)

  • Barta57 J-man (@Barta57) reported

    @ArloSmartHome Just bought a new memory stick and it isn’t working. Help?

  • RickHdz9 Phil McCracken (@RickHdz9) reported

    @ArloSmartHome Worst customer care ever. No wonder why Ring is always recommended over any of these crappy brands. Can't see my cameras live action at 1am probably when I need them working the most.

  • sonbaetaekwondo 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Yorkshire:🇺🇸🇨🇱 (@sonbaetaekwondo) reported

    @ArloSmartHome The goods are great the after sales service is quite frankly awful . Just hope no one has a problem as the customer care isn't in existence

  • poff34 ERIC (@poff34) reported

    Do not ever buy @ArloSmartHome products. They do not stand behind their product and their customer support sucks when you need help. I have asked for a manager to talk about my issues and have been told chat does not have managers that I will need to call in and wait on hold.

  • RaceX -RaceX- (@RaceX) reported

    Hi @ArloSmartHome your cameras offer some of the best picture quality available but your software is hot garbage. Probably going to return the kit.

  • Iamtravelcat55 C.J. Dunbar (@Iamtravelcat55) reported

    @ArloSmartHome @TWICEonline I wanted this…until I got a camera set & 1 new out of box is defective,..been trying for over 7 months to get some help…no real person to talk to…they waiting out warranty..,shady…changed my wish list for my bee home to @RING

  • Iamtravelcat55 C.J. Dunbar (@Iamtravelcat55) reported

    @ArloSmartHome Only if it worked…new out of the box mine hasn’t worked….been trying to get help for over 7months…hopefully no one else buys your products

  • Iamtravelcat55 C.J. Dunbar (@Iamtravelcat55) reported

    @ArloSmartHome @tomsguide If only the products actually worked & there was actually some way to get help/resolutions from your “so called” customer support

  • ALPESECOLOGIE ALPES ECOLOGIE (@ALPESECOLOGIE) reported

    @SiobhanBaynes @ArloSmartHome I had the same issue ..I never taught of getting my account back …massive appreciation to @AgentFemiTv for recovering my ..suspended ..locked.. hacked or banned .. disabled account you should check them out too.....✅ .

  • SiobhanBaynes SiobhanB (@SiobhanBaynes) reported

    @ArloSmartHome Thanks, but the issue I'm having is my account is eternally locked out so I can't log in to see that message. To be fair I did manage to raise a support case via phone this morning so hopefully that will provide some progress.

  • AmandaPeters Amanda Peters (@AmandaPeters) reported

    @ArloSmartHome I have been trying to reach a human being to help with a support issue. I need a replacement charger for my camera and can't find any information on what type I need. Your bots do not have the answer and won't connect me with a representative. Not happy.

  • obsessed_atl Darcie Moore (@obsessed_atl) reported

    @ArloSmartHome Arlo support is terrible!! Customers don’t want deal with a bot

  • vivianjens vivi (@vivianjens) reported

    @ArloSmartHome same continuous bullshit with your cameras.They don’t stay online for more than a day and go off line.Seems to be getting worse.I’ve investigated so much money, not to mention my time.I will cont to give bad reviews until u make this right😡

  • Matt_Hiscox Matt Finch (@Matt_Hiscox) reported

    Hey @ArloSmartHome - your new customer service system has a giant flaw: people SETTING UP their systems who have tech problems can't get help. I *NEED* a service rep, I literally cannot set up my system without one, and I can't get support! Please DM me, I need help!

  • CaesarDameXii Damon Outlaw  (@CaesarDameXii) reported

    @ArloSmartHome can someone help me with support. I’m getting really upset over a simple setup and I’m losing confidence in your products.

  • scottyd803 Scott D (@scottyd803) reported

    @ArloSmartHome Arlo Pro Floodlight works great. Arlo Pro 3 is garbage

  • WXslaughter Nick Slaughter (@WXslaughter) reported

    @ArloSmartHome Hi I can’t get my essential camera to connect to my base station. I have followed all of the steps and I am still having trouble

  • filzadro Filip Zadro (@filzadro) reported

    TIL that the @ArloSmartHome case update website has no front-end error handling...they just let you click around like an idiot. If you want your warranty honored, you better know how to console.log some ****

  • azjeep_26 AZJEEP (@azjeep_26) reported

    @ArloSmartHome if you don't fix the notification **** in your system I'm done with you .

  • aprilwongcom April W Sullivan (@aprilwongcom) reported

    @ArloSmartHome it seems the library for recordings is down for me. Are you currently experiencing an outage?

  • SecurityBlink BlinkHomeSecurity (@SecurityBlink) reported

    @Iamtravelcat55 @ArloSmartHome @ring Apologies for the earliest post, forgot to mention the signature "**** Off" that is the blink experience. Hope this was exactly what you expected from such a ****** company! Let us know how things go.