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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Online Features (35%)
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App Crashing (23%)
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Device Failure (15%)
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Sign in (14%)
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Website Down (7%)
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Errors (5%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Longmont |
Online Features | |
 Lyss |
Sign in | |
| Las Vegas |
Device Failure | |
| Longmont |
App Crashing | |
 Frankfurt am Main |
App Crashing | |
| Winsen |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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BIG Q DOG ✊🏾
(@Qinda808) reported
@ArloSmartHome I have 300 archived videos that takes 3 taps to delete.. at this point it will take close to #onethousand tapes to delete archived videos.. your app interface is ****!!
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Hugo Cruz
(@Hugeduar27) reported
@ArloSmartHome My Arlo Essential Wireless Security Camera 3 Pack the battery don't work, i have 6 months with this cameras and the life battery is around 1 hour... i need help with this...
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mauriciobond
(@mauriciobond23) reported
@ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”
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Finchwizard
(@Finchwizard) reported
@ArloSmartHome Terrible company and products. People who used them from the start were beta testers and have now been thrown aside from End of Life products. Stay away and literally chose any other company. Its a disgrace.
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Julie Younglove
(@YoungloveJulie) reported
@ArloSmartHome has the worst customer service in the world. no phone number, and no live agent in chat. a bot that circles you into nowhere. and all i want is to cancel my account so i stop getting "important updates" for products i no longer own. frustrated af.
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mauriciobond
(@mauriciobond23) reported
@ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”
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Arun 🇮🇳🇺🇸
(@arunt2016) reported
@ArloSmartHome #arlo is not compatible with iPhone 14. No way to get help from support.
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🅷🅴🅰🆅🅴🅽 🆂🅴🅽🆃 * 🅰🆁🅼🆈 🆅🅴🆃
(@HeavenS98386596) reported
@mbmcrae Fix your current problems! Where is the complete user manual for the Arlo Ultra 2 XL? Is this customer service? I think I bought an @ArloSmartHome boat anchor!
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mauriciobond
(@mauriciobond23) reported
@ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”
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Ryan Holt
(@RyanHoltNC) reported
The @ArloSmartHome Doorbell Cameras are a piece of ****. Just absolutely terrible.
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John
(@JohnBurke72) reported
@ArloSmartHome I have called and used your community support. Your support folks said they've never heard another incident like mine but many people on your community forum have the same issue. Your product is low quality
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Ellen Foster
(@ellennnfoster) reported
@ArloSmartHome is there an outage on your doorbell server? I'm unable to access any smart features and am getting generic motion notifications, no previews, etc. (I have a subscription)
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Colin
(@wHENigEToFF) reported
So sick of @ArloSmartHome cams. Constant issues. I was sold on the features, but 2 out of 4 appear offline constantly; I'm lucky if a battery lasts 2 weeks on the optimized setting NOT the 3 or 6 months Arlo claims; my Apple TV sees them fine, but MY.Arlo sees them rebooting. FML
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Arun 🇮🇳🇺🇸
(@arunt2016) reported
@ArloSmartHome I changed my iPhone device after that I am not able to login back. It's sending the verification code to my email and that's not working. Unfortunately there is no support number.
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Hurleys
(@Hurleys96) reported
@CreationsRoss @ArloSmartHome Stop at a red light but be 10 cars back. Be the passenger to get out walk down to the red because it’s faster than waiting
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carly wilson
(@carlyally11) reported
@ArloSmartHome your animated notifications stopped working yesterday for multiple users as per your forum..please fix it
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Tim Kivi
(@timkiviprime) reported
@ArloSmartHome Do not under any circumstances by Arlo products. Their suport is terrible and the products do not connect to HomeKit
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Merryfield Homes
(@MerryfieldHomes) reported
@ArloSmartHome can someone please reach out to me. Your chat support is not resolving my issue
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missy
(@missy49179801) reported
@ArloSmartHome how the hell does someone get to speak w CS person? I’m locked out of my own damn cameras on the app. If I don’t hear from someone soon, I’m gonna trash these things and buy another company’s cameras. There is NOTHING worse than menu aftr menu of support w no help
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Melissa
(@llprncs) reported
@ArloSmartHome super disappointed got doorbell in December. Been looking for help back-and-forth. No one will call me.Still not hooked up 30th message back-and-forth. You gonna make me pay for your defective device to send it back. Why can no one help me this is a joke.
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RossCreations
(@CreationsRoss) reported
Dude this video surveillance company really doesn’t have a way to download 24/7 video snippets. That’s like a plumber not working on toilets @ArloSmartHome figure this out or I gotta find another company. Sucks cause I’ve really liked u so far
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d@nielle
(@daniellemrubio) reported
@ArloSmartHome I cannot log in on app or browser or reset my password. I get an error each time and it tells me to contact support but then says I don’t have access to support. Can you help me so I can use the system I paid hundreds of dollars to install? This is insane.
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RoughTradeRadio
(@RoughTradeRadio) reported
@ArloSmartHome @ArloSmartHome system gone bye bye now--in the trash. Here's to hoping losing a customer hurts 🥂Been replaced with @blinkforhome ; hopefully they will continue to support their products 7 years down the road.
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Jack Johnson
(@JackJoh58480894) reported
@ArloSmartHome Your system is terrible. Your cameras will not stay connected. When you try to reconnect it takes multiple, multiple attempts, if they even ever do connect. Can’t get help from a live person. Customer service is almost non existent.
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Mircea Piturca
(@mirceadesign) reported
@ArloSmartHome has probably the worst customer support ever. I have contacted them several weeks ago and I still did not received any response. Amazing how these companies treat customers nowadays
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Greg - digging through archives
(@GregLilly) reported
@ArloSmartHome I can't find a way to switch my subscription to yearly -- like the price increase email said to do....HELP!
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John
(@JohnBurke72) reported
@ArloSmartHome officially done with arlo. Cameras constantly disconnect now base station no longer connects at all. Garbage, buy @ring
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mauriciobond
(@mauriciobond23) reported
@ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”
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avfc
(@krispycremekef) reported
@ArloSmartHome One of the worst purchases I’ve ever made,end of
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Citizen Mane
(@HoosierFordMan) reported
@ArloSmartHome hey Arlo! Maybe you should stop telling people that it’s their internet that causes every single issue that arises with your cameras! I spent two hours chatting with your worthless support team on the app and that’s all they can offer when it’s so clearly hardware