Is Arlo down?

@ArloSmartHome Terrible customer service, are not capable to arrange a return and refund. Surely I am not the first customer to return an item?

@VerisureUK customer service joke as usual. Got the @ArloSmartHome doorbell which was poor. Returned it, told twice that the £4.99 would not be charged but it has been. Was told I would be refunded postage which hasn't - 30min phone call, have to wait and see if they take it

@ArloSmartHome Been trying to reach a live help agent for a week for tech support. What is going on??????!!!

Hello, @ArloSmartHome. Did you know that if your push notification system isn't working a user can't login to their account to update their payment info? And if they don't update their info you cancel their account? I messaged you with this issue but haven't heard back.

@VerisureUK @ArloSmartHome Pqlease do not get involved with these. The cameras and bell have been nothing but trouble and have been off line more than on. Customer service is appalling, they clearly spent too much on a misleading TV campaign and nothing on customer service.

I’ve been attempting to get help with an issue since August but @ArloSmartHome decided to longer have a phone option and their chat bot is absolute trash. To top things off, now you have to PAY FOR A SUBSCRIPTION for support? I’m switching to Google Nest.

@ArloSmartHome your iOS app is buggy af. Every time you expand the view of a camera then reduce it, the whole app hangs. This has been happening since day one but it’s become an unacceptable annoyance. Please fix it!!!

@ArloSmartHome Help- New camera&Account: Husband at the house set it up. I'm at different location and set up account too not realizing I needed to have his invite sent to me. How do I delete the account I started (no devices on) to accept his friend invite and set up our camera remotely?

@ArloSmartHome is your app down in the UK? Keeps crashing and then won't log back in (tried on 3 different devices)

@ArloSmartHome Just bought a new memory stick and it isn’t working. Help?

@ArloSmartHome Worst customer care ever. No wonder why Ring is always recommended over any of these crappy brands. Can't see my cameras live action at 1am probably when I need them working the most.

@ArloSmartHome The goods are great the after sales service is quite frankly awful . Just hope no one has a problem as the customer care isn't in existence

Do not ever buy @ArloSmartHome products. They do not stand behind their product and their customer support sucks when you need help. I have asked for a manager to talk about my issues and have been told chat does not have managers that I will need to call in and wait on hold.

Hi @ArloSmartHome your cameras offer some of the best picture quality available but your software is hot garbage. Probably going to return the kit.

@ArloSmartHome @TWICEonline I wanted this…until I got a camera set & 1 new out of box is defective,..been trying for over 7 months to get some help…no real person to talk to…they waiting out warranty..,shady…changed my wish list for my bee home to @RING

@ArloSmartHome Only if it worked…new out of the box mine hasn’t worked….been trying to get help for over 7months…hopefully no one else buys your products

@ArloSmartHome @tomsguide If only the products actually worked & there was actually some way to get help/resolutions from your “so called” customer support

@SiobhanBaynes @ArloSmartHome I had the same issue ..I never taught of getting my account back …massive appreciation to @AgentFemiTv for recovering my ..suspended ..locked.. hacked or banned .. disabled account you should check them out too.....✅ .

@ArloSmartHome Thanks, but the issue I'm having is my account is eternally locked out so I can't log in to see that message. To be fair I did manage to raise a support case via phone this morning so hopefully that will provide some progress.

@ArloSmartHome I have been trying to reach a human being to help with a support issue. I need a replacement charger for my camera and can't find any information on what type I need. Your bots do not have the answer and won't connect me with a representative. Not happy.

@ArloSmartHome Arlo support is terrible!! Customers don’t want deal with a bot

@ArloSmartHome same continuous bullshit with your cameras.They don’t stay online for more than a day and go off line.Seems to be getting worse.I’ve investigated so much money, not to mention my time.I will cont to give bad reviews until u make this right😡

Hey @ArloSmartHome - your new customer service system has a giant flaw: people SETTING UP their systems who have tech problems can't get help. I *NEED* a service rep, I literally cannot set up my system without one, and I can't get support! Please DM me, I need help!

@ArloSmartHome can someone help me with support. I’m getting really upset over a simple setup and I’m losing confidence in your products.

@ArloSmartHome Arlo Pro Floodlight works great. Arlo Pro 3 is garbage

@ArloSmartHome Hi I can’t get my essential camera to connect to my base station. I have followed all of the steps and I am still having trouble

TIL that the @ArloSmartHome case update website has no front-end error handling...they just let you click around like an idiot. If you want your warranty honored, you better know how to console.log some ****

@ArloSmartHome if you don't fix the notification **** in your system I'm done with you .

@ArloSmartHome it seems the library for recordings is down for me. Are you currently experiencing an outage?

@Iamtravelcat55 @ArloSmartHome @ring Apologies for the earliest post, forgot to mention the signature "**** Off" that is the blink experience. Hope this was exactly what you expected from such a ****** company! Let us know how things go.