iPlayer Outage Map

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The BBC iPlayer is a streaming television and radio service made available by the BBC. In addition to programming from the BBC, the platform also offers programs from broadcasters including ITV, Channel 4, and Channel 5.

iPlayer Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 19
Birmingham, England 7
Liverpool, England 6
Manchester, England 5
Mansfield, England 5
Edinburgh, Scotland 5
Portsmouth, England 5
Bristol, England 4
Cambridge, England 4
Newcastle upon Tyne, England 4
Glasgow, Scotland 4
Southampton, England 4
Brighton, England 4
York, England 3
Worcester, England 3
Milton Keynes, England 3
Stoke-on-Trent, England 3
Watford, England 3
Middlesbrough, England 3
Windsor, England 3
Croydon, England 3
Ipswich, England 3
Gloucester, England 3
Wandsworth, England 3
Cardiff, Wales 3
Telford, England 3
Chigwell, England 2
Burnham-on-Sea, England 2
Walsall, England 2
Chichester, England 2

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iPlayer Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

iPlayer Issues Reports

Latest outage, problems and issue reports in social media:
  • Merry Kirst-Mas 🎄 (@Pantgirl) reported

    Just as I say bye and go to bed, she is whats apping me saying she needs to watch the apprentice emergency right now come through and help me. I’m literally in bed. I had to hand type her instructions with pictures how to turn on the tv, Xbox, sign in and find iplayer.

  • sarah 🌹 (@sarahdufournew) reported

    @aviationguycw I think you should watch the junior doctors series on bbc Iplayer / YouTube. Maybe hearing from actual junior doctors than some google statistics would help.

  • Rachel Green (@rachel_green02) reported

    @SamsungHelpUK @BBCiPlayer My Samsung ue49ku6470 TV with software 1241 and no updates available is showing a blank screen when I try to watch BBC iPlayer. It is NOT on list devices no longer supported - HELP!

  • Ailie deBonnaire (@AilieDebonnaire) reported

    @MrShaneMorgan @NetflixUK Watch Giri/Haji on iplayer instead. It’s quite good, lots of blood and gangsters and chopping off fingers and that kind of thing. Not as terrible as our situation, but at least it’s a distraction.

  • emma (@memes4ballum) reported

    whys the iplayer not working for me ffs

  • 😇Micaiah😇 (@DonaldTrumpBooo) reported

    @dermotlewis @SamsungHelpUK A mate of mine gave me an Amazon firestick so I can now watch BBC iPlayer on my TV Hardly a fix but my mate didn't need his Firestick because he bought a brand new JVC TV so bless him he gave me his Firestick and bingo I'm ready for a Christmas TV fest😎 Don't you love technology

  • Lauren (@Cherish4) reported

    @SamsungHelpUK Hi, I'm having the same problem as lots of people regarding updating software to continue watching BBC iPlayer on my TV. The TV says it is up to date, I can get onto BBC iPlayer but I can't play any of the programmes.

  • Wrenbird (@WrenBird01) reported

    @AVForums @SamsungUK 2 Samsung TVs. BBC iplayer not working on either. Have done everything @samsunguk have advised. I only use smart TV. Cancelling TV licence @BBC. @BBC & @samsunguk have to sort this out.


    @curioushayles @eel_pie_pete @BBCiPlayer I was one of them. Had to update software. When that didn't fix it they tried to get me to do a new update via USB - which I couldn't do. Then I rest Smart Hub (Menu > Smart Features > Rest Smart Hub). That fixed it, though you have to go into the iPlayer via the apps screen. HTH

  • IsabellaRitchie (@isabelritchie2) reported

    @SamsungHelpUK Hi. Re. iPlayer software update. TV model not listed as unable to be updated . Update process done but iPlayer does not function. Help please. Thank you.

  • Bring on the Beer 🍺🏴󠁧󠁢󠁷󠁬󠁳󠁿🇸🇪 (@bringonthebeer) reported

    The BBC iPlayer doesn't keep up when I navigate away from the page and loses quality. ITV and Sky's YouTube streams have been consistently HD and lag free.

  • Lee H (@Lee66317155) reported

    @Pedro__Schmidt @NikkiStix55 Just tried and my baby boy has broken the remote, puts bloody everything in his mouth! So I'm now having to watch it on iplayer on my firestick

  • Laura (ill raised, ignorant & aggressive) (@LauraPony) reported

    @bryonyvk I can’t 😭 we’ve only got iplayer on our tv because the aerial is broken. I did go and get a drink and avoided most of him

  • Calum Macdonald-Ball (@calumb8) reported

    @SamsungUK please fix our iPlayer problem 🙏🙏🙏 it’s Christmas after all 🎅

  • hamishharvey (@hamishharvey) reported

    @SamsungHelpUK TV UE22H5600AK sw T-MST24DEUC-2900.0 - says I need to update to fix iplayer, but when I try says no update available. Your website unclear whether fix expected soon or 2020!

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