Candy Crush

Candy Crush Outage Map

The map below depicts the most recent cities worldwide where Candy Crush users have reported problems and outages. If you are having an issue with Candy Crush, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Candy Crush users affected:

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candy-crush-saga Hero Image

Candy Crush Saga is a free-to-play mobile match-three puzzle video game released by King on April 12, 2012, for Facebook; other versions for iOS, Android, Windows Phone, and Windows 10 followed. It is a variation on their browser game Candy Crush.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
L'Ametlla del Vallès, Catalunya 2
Marseille, Provence-Alpes-Côte d'Azur 2
Kansas City, KS 1
Normanton, England 1
Brisbane, QLD 1
Brionne, Normandie 1
Incheon, Incheon 1
Bournemouth, England 1
Powell, OH 1
Lexington, KY 1
Neubrandenburg, Mecklenburg-Western Pomerania 1
Fouesnant, Bretagne 1
Roubaix, Hauts-de-France 1
Farmington Hills, MI 1
Gavà, Catalunya 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Candy Crush Issues Reports

Latest outage, problems and issue reports in social media:

  • DeeChica1 Dee (@DeeChica1) reported

    The game crushed on my Ipad and doesn'tstart since. I followedall the trouble shooting steps but no luck. I really don't want to lose my boosters by re-installing. Any other ideas? @CandyCrushSaga

  • smad1818 Sami MW (@smad1818) reported

    @CandyCrushSaga I have MS and cognitive trouble. My doctor suggested games like Candy Crush to utilize logistic reasoning. Is there anyway to get unlimited lives? I’ll even get you a doctor’s note!

  • DannyZahn3 Danny Zahn (@DannyZahn3) reported

    COVID has made my productivity levels skyrocket honestly. I’m on level 1006 of Candy Crush and Prestige 3 on the new Call of Duty, watched Game of Thrones all the way through again and managed to lose questionable amounts of money betting on the NFL. All while working a 9-5 job.

  • stef_thecity shenellica. (@stef_thecity) reported

    These folks at my job be pissing me off. I am not tech support, I’m not walking you through how to download an app to your iPhone when I know you had no problem doing it for Candy Crush.

  • freddyvegas64 fred burley (@freddyvegas64) reported

    @CandyCrushSaga black screen on adverts, have to close app and start again losing lives fix please

  • blackshadow2146 ThatOneStrawHat (@blackshadow2146) reported

    @TheHeartlesskii The frozen pre minigame (escaping from the ice monster) was NOT fun but the post minigame where you collect stuff and sleigh around was super fun for me tho, remi.....dunno what to say the minigame was broken sometimes and as for the acre woods.....candy crush joins kh

  • earlseptember Earl-Ryan September (@earlseptember) reported

    Motherboard is really not happy about the whole Garden Route beach issue. Tell me: "Give Cyril's number and don't tell me you don't have it, I have a few things to tell him." Me: what happened to playing candy crush and baking?

  • ieU0D0WCNNnWmDP sal.mo (@ieU0D0WCNNnWmDP) reported

    @CandyCrushSaga WHAT THE FFFFUUUUUUCK ARE YOU DOING WITH THE MAP AD REWARDS!!!! SAME REWARD FOR THE LAST 2 WEEKS!! FIX THIS ****.

  • kageyamafish soapy ✨ is forever tired 📌 (@kageyamafish) reported

    OHOHOHO I JUST THOUGHT I DELETED ALL MY CANDY CRUSH LEVELS AGAIN OOFIJDGDJGFJFD but its fine i now know how to fix and transfer my data and everything HDSAJHFDSJDS

  • Richard_Parker Richard Parker (@Richard_Parker) reported from Doncaster, England

    @CandyCrushSaga Please fix level 2213 on iOS. UFO’s constantly fire third wrapped candy in top left of bottom right and don’t target popcorn in middle. Over 100 attempts now and same each time. The level has become impossible.

  • RobDye1960 Hi-Fi Jump Ropes (@RobDye1960) reported

    @DietCoke You really ought to consider putting your ads on the BBC Global News Podcasr. If "Candy Crush Saga" can afford it, I'm sure Coke could. Working together, you could build both brands, and get people listening to an good newscast. What's not to like?

  • sanjanacutie sanjana s 🌠🌠 (@sanjanacutie) reported

    @zsazsagigi @CandyCrushSaga Clean ur candy CRUSH data and then login .... hope its work for u ... as it worked for me ....

  • JLLL2011 J La (@JLLL2011) reported

    @CandyCrushSaga I’m considering deleting my personal Facebook account and leaving up a business one. Can I shift my CC ID in order to save progress? Second, if I shut FB altogether would that cause issue to my CC account? I’ve DM’d twice and no response.

  • VDevalankar Vikram Devalankar (@VDevalankar) reported

    @CandyCrushSaga I was a big fan of candy crash but I have seen pattern that player stuck in one stage and he need to buy something, without that not able to clear that stage. Might be I dot have skills, I am uninstalling this game

  • leeezoid Leezoid 🎄🦔 (@leeezoid) reported

    So my phone hasn’t been working all day and I haven’t been getting messages or texts or dms or anything. Well when I play candy crush and run out of lives I change the time on my phone to the next day to gain lives..... well I was living in December 12 all day today..

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