E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:

E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Seattle, WA | 2 |
Portland, OR | 2 |
New York City, NY | 2 |
Anchorage, AK | 2 |
East Wenatchee, WA | 1 |
Beacon, NY | 1 |
Dallas, TX | 1 |
Rancho Santa Margarita, CA | 1 |
Apex, NC | 1 |
Pineville, LA | 1 |
Sandersville, GA | 1 |
Winston-Salem, NC | 1 |
Tehran, Ostān-e Tehrān | 1 |
Grand Prairie, TX | 1 |
Monroe Township, NJ | 1 |
Cleveland, OH | 1 |
Hinesville, GA | 1 |
Saint Paul, MN | 1 |
Chandler, AZ | 1 |
Louisville, KY | 1 |
Westfield, NJ | 1 |
Columbus, OH | 1 |
Russellville, AR | 1 |
Chicago, IL | 1 |
Glen Ellyn, IL | 1 |
Camarillo, CA | 1 |
Miami, FL | 1 |
Lombard, IL | 1 |
McKinney, TX | 1 |
Cypress, TX | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Sittingunder (@webemikey) reported
@stock_mj @etrade @CharlesSchwab I love Schwab. They have top tier customer reps and their system always works. Never an issue at schwab. I was trading AMC options when everyone in RH was locked out. They let you trade whatever OTC you want. You get to decide not the big boys.
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Trade Candles (@S20ll) reported
@kkernttb @etrade January was worst case ..
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ZenRVN (@ZenRVN) reported
@Ravenmode @coinbase @etrade I think tZERO could become a very real competitor if it gets its act together. The $20k daily limits that I’ve heard will be happening with the update in April would certainly help. They also need to allow people to sell coins on tZERO that weren’t purchased on tZERO, imho.
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Pretty Ricky (@stringer5189) reported
Friends I've been trading since 2014 on @etrade last Friday w/o notice/reason they restricted my account will only allow me to sell after speaking to customer service they terminating my account w/o stating the reason & I must liquidate/transfer @JMacInvesting @Matthew_Hibbing
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Energy_Matters 🥯🚨🍍 (@EnergyMatters3) reported
@WillRayValentin @CharlesSchwab Same issue on @etrade
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True V.P. (@yopotstocks) reported
@stock_mj @etrade Got rid of etrade because of otc fees and of course their terrible wait times. Went to Schwab and haven’t regretted it.
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Clancy Ryan (@clancyryan) reported
@stock_mj @etrade All of them are beyond awful on customer service as none have scaled capacity to handle influx of retail investors.
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NI SMITH (@nismith_jam) reported
@etrade platform cripple if try anything like refresh it freezes. Tech support can't fix issues despite multiple same issue customers complaints. A promise of call back by supervisor in 30min nonexistant. 2 hr weekly phone calls for issues instead of trading. What's up @etrade?
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Clayton Stobbs (@cstobbs) reported
@etrade I started in your chat support queue at about 11am with an estimate of 112 minutes. It's now 3:07 and still waiting... help...
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jack frost (@lemurtalk) reported
@jablamsky @etrade I agree. took too long to update my cost basis information with them…. Was considering moving money away from them and back to fidelity because of it. Schwab has had great customer service, I just get annoyed with calling them for a confirmation number
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Patrick (@patb1234567) reported
I opened an @etrade account in December, only to be receive a “some features may be temporarily unavailable until we can speak with you” after funding my account. Now, @etrade won’t let me withdraw my funds that I have not even invested. I have called the customer service
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Amol (@Ajadhao) reported
Experiencing worst customer service from @etrade
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DD masked man (@tradeviewspy) reported
@etrade Wtf are u guys doing charts not working L2 showing wrong prices
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KKern, TTB (@kkernttb) reported
. @etrade think its possible to fix your laggy Level 2 data? I know it's only been a week, but maybe put it on the list... TYVM!!!
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Keep Swatten (@buznbyu) reported
@etrade Here I sit- calls rejected for days losing money hand over fist...... no wonder the kid with an e trade & his dog left-kid probably had pants full waiting on you people to answer his calls as well & like me he said WTF you must not care enough about me MOVING MY BUSINESS