E*Trade Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

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  max2205 (@max2205) reported 4 minutes ago

  @wallstengine i bet mostly @etrade accounts that can't stand their new trading platform which they refuse to fix after 6 months released

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  mark lexus (@Mark_Lexus) reported 5 minutes ago

  fix it @etrade power etrade app for $TSLA "No Options are available for the requested symbol"

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  Heddge (@Bunty11311235) reported 6 minutes ago

  @BenBSP @etrade If your in the trade and losing money take screen shots and file trade enquirey this common for Etrade in Feb they paid me for the app down issue

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  Tru (@TrueStockData1) reported 8 minutes ago

  @Joedirt12321 @etrade wtf man. I will never, ever, ever use ETRADE again. Watching position literally go into loss right now and I can't do a thing about it

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  Christine Barnum (@christinebarnum) reported 11 minutes ago

  Is @etrade app charts not working?

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  Global Contrarian Energy Construct ™ 𓃵 🏹 ♨ 𓂀 (@BakkenShale) reported 14 minutes ago

  --- @etrade Your platform has become nearly unusable for active trading. Constant delays, broken links, and inaccurate data make it impossible to rely on. Real‑time performance shouldn’t feel optional. This needs serious attention. $MS

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  Gail (@GailHedglin) reported 16 minutes ago

  @san92ying @etrade Get atty posting here won't help

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  🦄 Fund.Drone.DefenseTech.Photonics $LPTH $UMAC 🐋 (@fundmyfund) reported 19 minutes ago

  @BawzRs @nxtplse @etrade 1 hour down. You have some powers.

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  MAKBOT (@MAKBOT) reported 20 minutes ago

  @etrade your Support team have not responded to me since Dec 2025. How do I submit a formal complaint?

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  Steel_City412 (@jason_hemphill) reported 23 minutes ago

  @GailHedglin @etrade They’ve been ******* with my account all week. Every day this week I have not been able to make round trip day trades as if I don’t have over 25k. I’ve called them every day, they say they fixed it but same problem the next day. I’ve been on the phone with them for 1 hour as I type this

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  ❀Dawson❂ (@DawsonBarcey) reported 29 minutes ago

  @coinbase I just initiated a stock portfolio transfer from E*TRADE to Coinbase. E*TRADE was able to get on the phone with me and verify the outgoing transfer and making sure that I got my reimbursement for the fee that they had charged me. I can’t get a single human person at Coinbase both on chat or phone to assist me about the transfer verification. I feel like I should transfer all my **** back to @etrade because their customer service is superior.

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  ꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) reported 29 minutes ago

  @etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.

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  Steve-Sapphire01 (@Sapphire01Steve) reported 29 minutes ago

  @GailHedglin @jason_hemphill @etrade Mobile is down too.

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  BluntForceOptions (@BluntForceOpt) reported 30 minutes ago

  @etrade The deterioration of @ETrade since the @MorganStanley takeover has officially hit a breaking point. Today is a total system meltdown--options data failing to load, charts broken, and the platform is completely unusable. I’m fortunate to trade on a proprietary platform that keeps me operational, but that doesn’t excuse this. Even as a secondary backup, this level of service is a slap in the face to those of us who stayed loyal through the 2008 financial crisis and decades of market shifts. What was once a reliable tool has been hollowed out by corporate arrogance and gross technical incompetence. If you’re a serious trader, this is no longer a safe or viable home for your capital. I’m officially moving all capital out and scouting a new broker for my secondary accounts. This clown show is over.

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  Grigetio Dodger (@grigetio) reported 33 minutes ago

  @etrade If you want me to fix my margin call, you need to fix your website. Getting a little irritated here.