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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (58%)
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Website (25%)
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Trading platform (10%)
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Withdrawals (7%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Carrollton |
Website | |
 Toronto |
Website | |
| Harrison |
Trading platform | |
 Mazatlán |
Website | |
 Biên Hòa |
Login | |
| Biloxi |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Rumi of Konya
(@WeepingPersian) reported
@adam49922419 @etrade @CitiesOfHeroes Not "possibly". The worst.
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Thomas Spyker
(@thomas_spyker) reported
@BarstoolBigCat Help! How do I figure out what it’s trading at in store credit? I only see the cash price on @etrade...
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Strammis
(@strammis) reported
@etrade @CitiesOfHeroes I am having the same issue. If you have some systemic issue going on, atleast just post it on your website so we can check back when it is resolved.
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Gamewatchable
(@Gamewatchable) reported
@etrade I keep losing money because of you idiots. fix your servers
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Rumi of Konya
(@WeepingPersian) reported
@PlutoTheAlienTM @etrade @etrade4rias eTrade has become worthless. No customer support since the Morgan Stanley takeover
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Austin💰
(@AustinDom) reported
@TDAmeritrade @etrade i applied for an account transfer like 3 weeks ago (td->etrade) Since it wouldn’t transfer, I liquidated my assests and tried to transfer the cash, but it said it can’t bc I have a current transfer going on. I’m not sure what to do now. plz help
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Saul
(@adam49922419) reported
@etrade Etrade Service: Call, Wait on hold for 1.5 hours Let me transfer you to Trading 2 more hour wait. No one picks up. Then hang up. Chat: 4 hour wait Email: 5 Business Day Wait In the meantime, they keep my cash for no reason. Filed a dispute with BBB
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Hugh Moore
(@hughhmoore) reported
@etrade No customer support! Phone lines never answer, online chat wait 231 minutes right now. I have an expiring right and it requires me to call, but can't get through.
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Saul
(@adam49922419) reported
@etrade @CitiesOfHeroes And don't forget that every other company on the planet will give a hold time before speaking with a rep. Except for Etrade. Possibly the worst company ever.
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Gamewatchable
(@Gamewatchable) reported
@etrade FIX YOUR APP BRUH
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jmoneystonks
(@jmoneystonks) reported
shoutout to @etrade for consistently not working on huge trading days
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Paul aka Disney Dream House
(@DisneyDreamHous) reported
@SteelerLeafs @Cole24_Trades Can't buy it on @etrade because of CE. They are garbage. BTW... their web servers were slow & unresponsive on 2 consecutive days when trading session started. I've already started the move to TDA.
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Tazz
(@TazzEmpire9) reported
@keyzFromNY @RobinhoodApp @etrade I’m having same issue with a PayPal deposit to robinhood said compete but money not there
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Profit Napz😴💰
(@ProfitNapz) reported
@etrade Terrible platform and even worse customer service
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Saul
(@adam49922419) reported
@etrade @CitiesOfHeroes Clearing Cache?? Seriously?? You guys have problems. Media needs to hear about your horrible service. This is just wrong.
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burtis
(@bugeatersunited) reported
@etrade how are ur customer service capabilities this bad
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💲 Money Lobster 🦞 #Maine
(@MoneyLobster) reported
@etrade This is a problem you need to figure out how to solve for your customers
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MillennialFireJourney
(@MillennialFIJ) reported
Has anyone else tried to do a recharacterization with @Fidelity ? It’s been like 3 weeks about I’ve received nothing. Was able to do my @etrade account in less than a week. Sort of regret moving over to fidelity now. Anyone have the same issue?
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⚾️
(@youngxfrench) reported
Come on @etrade don’t crash on me at open
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Tim Williamson
(@timwmson) reported
Another @etrade crash on the open! Terrible.
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Drew
(@Orbityl) reported
******* @etrade AGAIN is having problems at the open.
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Stock Hollywood
(@StockHollywood) reported
@etrade I'm about to leave y'all and go somewhere else, your platform is broken.
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stakes
(@binsht0k) reported
fix your site @etrade
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Zachary Bryan
(@Zachary_bryan_) reported
@etrade your app is slow fix it wtf
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Hugh Moore
(@hughhmoore) reported
I, like many others, am unable to resolve urgent issues with @etrade. There should be ramifications for this abdication of customer support. I have been on hold for two hours. After <1 hour someone came on and said I had to transfer to a "trader". It has been another hour.
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Spartan
(@SteelerLeafs) reported
@DisneyDreamHous @Cole24_Trades @etrade Have heard so many people complaining about eTrade's restrictions and server issues costing them trades and cash. TD is a slick machine. Maybe one clitch for a minute in a year? Knock on wood! lol
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Michael Hoffman
(@0x1nd0) reported
Hey @etrade I have been on hold for close to 2 hours..... Ether fix your web portal so i can grab my 2018 tax info or hire more reps during tax season.
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Mookie
(@mookie_pookie42) reported
@etrade has bad customer service. 180 minutes to talk to an agent.
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sportsguy312
(@sportsguy312) reported
@etrade The customer service is awful! Takes hours to ask a question that should take a minute!
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Chuck Baggett @ChuckBaggett -SN9 - Onward To Mars!
(@ChuckSciTech) reported
@etrade hoarding not boarding? Do people make typos on purpose they get engagement even though it's just people pointing out an error?