Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brooklyn, NY | 2 |
| Ingelheim am Rhein, Rheinland-Pfalz | 2 |
| Paris, Île-de-France | 2 |
| Montréal, QC | 2 |
| New York City, NY | 2 |
| Craigavon, Northern Ireland | 2 |
| Dallas, TX | 2 |
| Tracy, CA | 1 |
| Rochester, NY | 1 |
| Bradenton, FL | 1 |
| Provo, UT | 1 |
| Somerset, NJ | 1 |
| Kansas City, MO | 1 |
| Evansville, IN | 1 |
| Charlotte, NC | 1 |
| Wertheim, Baden-Württemberg Region | 1 |
| Staten Island, NY | 1 |
| Georgetown, TX | 1 |
| Liverpool, England | 1 |
| Lyon, Auvergne-Rhône-Alpes | 1 |
| Fredericton, NB | 1 |
| Issy-les-Moulineaux, Île-de-France | 1 |
| Tyler, TX | 1 |
| Languidic, Bretagne | 1 |
| Lapeer, MI | 1 |
| Newton, NJ | 1 |
| Clementon, NJ | 1 |
| Chingford, England | 1 |
| Atlanta, GA | 1 |
| Daufuskie Landing, SC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Miss Missy
(@misssmissy) reported
@FitbitSupport That would be the one. I found a lot of other people upset too on firbit community. It is the first thing I do when I wake up for years now since it helped me get checked and treated for sleep apnea, but I still rely on it to tell me what's going on in my sleep to help treatment
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jess™️
(@plinys) reported
@FitbitSupport please help me :((( I tried to restart it on the charging cable like I did last time and that didn’t work :(((
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Christopher Key
(@Christo43797315) reported
@MustafaAAEEA @fitbit Im having the same issue. Terrible service.
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Gav Elias
(@bunford69) reported
@FitbitSupport I just bought a new device, set up account, connected device, but now says my password not recognised anywhere so can't connect to other services nor chabgempassword within the app?! Also means I can't login via web browser either?!?! Shocking start! Help!
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Tifa "Mustafa"
(@MustafaAAEEA) reported
@fitbit @fitbitsupport can't help out and still waiting 5 months for my recalled Fitbit ionic refund. I assume the recall centers are the problem and there is a lack oversight! Do we need to start charging interest here!
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Yoonification 🇬🇧🏴
(@yoonification21) reported
@FitbitSupport Why have yo changed the graphs for the worst and why are they showing KM when my settings say to use Miles?
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kristendesoto
(@kristendesoto) reported
Shout out to @fitbit for replacing my broken Fitbit that I’ve only had for 2 months. Amazing customer service 🥹
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MissMcButterfly
(@MissMcButterfly) reported
@fitbit Was just a bad update... it happens... but wish there had been notice on the app or email before panic set in thinking something was wrong with me. I already sleep like crap. Last thing I want to see is that my breathing stopped.
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Kaatie ☆
(@katiefarmer3) reported
@fitbit @FitbitSupport @FitbitUK Why has my Versa 2 just stopped receiving my texts today? I've tried everything online. No idea why it just stopped. I updated the device last night. How do I fix it? I need it for work.
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MissMcButterfly
(@MissMcButterfly) reported
@fitbit Hope you fix it soon
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Joanne Buchanan
(@buchananj2807) reported
@fitbit he has contacted this number several times and nobody can help other than say refund was approved on 22 June. A delay is one thing but this is now double the time it should have taken. He is contacting consumer advice at present as to how to proceed from here.
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Tifa "Mustafa"
(@MustafaAAEEA) reported
@fitbit , @fitbitsupport couldn't help out and still waiting 5 months for my fitbit recall refund. I will assume the recall centers are the problem and there is a lack oversight. Do we need to start charging interest here!
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Francis Roque
(@francisroque) reported
@FitbitSupport my Charge 4 no longer displays the screen when I rotate my wrist, any suggestions on how to fix? This one is less than a year old.
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tenkely+ 🏴☠️
(@tenkely) reported
DAMNIT! I've been trying to find a GOOD smartwatch for my 8 year old. Can't use Wear cause @madebygoogle blocks family link accounts... Bought him a Fitbit Versa 3 and it looks like @fitbit / Google blocks that as well. WTF Google? Are you trying to not compete in this market?
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Chadi Ghazal
(@chadi_ghazal) reported
@FitbitSupport Hello support, I am trying to add my ionic watch to my fitbit app after updating the app, it is not working, it says device is locked or something like that. Please let me know how to solve it.
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