Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 22
Ooltewah, TN 1
Renens, VD 1
Troncedo, Aragon 1
Bowie, MD 1
La Crescenta-Montrose, CA 1
Port Charlotte, FL 1
Whitman, MA 1
Newnan, GA 1
Trier, Rheinland-Pfalz 1
Quimper, Bretagne 1
Frederick, MD 1
Essen, NRW 1
Lebach, Saarland 1
Port Huron, MI 1
Proctorville, OH 1
Annapolis, MD 1
Ebersberg, Bavaria 1
Austin, TX 1
Colmar, ACAL 1
Marseille, Provence-Alpes-Côte d'Azur 1
San Angelo, TX 1
Aubagne, Provence-Alpes-Côte d'Azur 1
Nottingham, MD 1
Aachen, NRW 1
Lake Forest, IL 1
Derry, NH 1
Bellevue, OH 1
Madison, WI 1
Cork, Munster 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • fishingchipmunk KB (@fishingchipmunk) reported

    @FitbitSupport is your website down? I’m logged in and when I click on my dashboard it is completely blank between the top and bottom menus, except for a link to YouTube. Tried multiple browsers. Was working earlier today. TY!

  • Letitia_coleman Letitia Coleman (@Letitia_coleman) reported

    @FitbitSupport hi where my strap connects to the Fitbit has broken please can I get a replacement. Thanks

  • suusieditor Suusi Malcolm (@suusieditor) reported

    @FitbitSupport What ******** is up with fitbit dashboard? How could google **** this up so badly?

  • schilr Rich Schiller (@schilr) reported

    @FitbitSupport my aria scale is going thru batteries like mad. It’s constantly detecting people and engaging with no one nearby. I’ve reset and changed batteries to no avail. What gives? I’m about to throw it in the trash.

  • Rohan_Jacob Rohan Jacob (@Rohan_Jacob) reported

    @Jessicasusanjen @FitbitSupport There have been extensive posts about this problem on the Fitbit web site - the community section. So many that you can't make new posts about this - can only click on a "Me Too" button. There is a clear #FitbitCharge3DisplayIssue

  • AdesonOlamide Hunter😎 (@AdesonOlamide) reported

    @skeenlys1 @FitbitSupport Well I had the same issue, it was terrible. Not until I was referred to OX_Hacker. They are the best. I'll suggest you send them a message on WhatsApp. +1 5054055188

  • nat_parkinson Natalie Parkinson (@nat_parkinson) reported

    @FitbitSupport hi there I have a Fitbit charge 3 and the screen has gone blank could you advise I have done all that has been asked on the forum help page.

  • ikarthiksekar கார்த்திக் சேகர் (@ikarthiksekar) reported

    @FitbitSupport @fitbit Is Fitbit Charge 2 supposed to support Strava app? I have tried couple of things, not working so. Any ideas?

  • skybluesam86 Martyn Sewell (@skybluesam86) reported

    The @fitbit app has been essentially broken for I can't even remember how long. It's pot luck whether it ever syncs, and will often go days, sometimes even weeks (!) without doing it successfully. What a load of rubbish.

  • Dem0cracyWins Chappie Intertech (@Dem0cracyWins) reported

    @erinbrannanX @FitbitSupport I have this same problem.

  • BadaBadaBingo BadaBadaBingo Games (@BadaBadaBingo) reported

    @FitbitSupport The steps feature is not logging my steps. What do I do to fix this? Blaze watch. Thank you.

  • The_Fozzie65 Neil Forrester (@The_Fozzie65) reported

    @FitbitSupport I have a charge 3 and the screen keeps going so dim it can’t seen. Rebooted and set on auto. 1 yr old. Can you help?

  • sheri_ricord Sheri Ricord (@sheri_ricord) reported

    @FitbitSupport Still not working on my end

  • simonb53 Simon Blake (@simonb53) reported

    @FitbitSupport Hi. every few weeks my charge 3 needs resetting eg yesterday showed normal screen + battery @35%... when I tried to swipe down it froze. Put on charge and reset..battery was actually 10%! Plus can't see detailed metrics on heart rate during day on app any more.

  • JaneCun05091511 Jane Cunningham (@JaneCun05091511) reported

    @FitbitSupport my charge 3 stopped working. I have tried rebooting it and disconnecting it and pairing it. No success. The phone finds the fitbit when I try to pair but won't connect. The telephone number on your website doesn't work. Please help

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