Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 9
Charlotte, NC 3
New York City, NY 2
Frankfurt am Main, Hessen 2
Spring, TX 2
Madison, AL 1
Perkasie, PA 1
Toledo, OH 1
Portage, MI 1
Snellville, GA 1
Columbus, OH 1
Omaha, NE 1
Brentwood, NY 1
Dallas, TX 1
Lititz, PA 1
Châteaudun, Centre-Val de Loire 1
Manchester, England 1
Stonington, ME 1
Béthune, Hauts-de-France 1
Izola, Izola 1
Jewar, UP 1
Noida, UP 1
Altoona, PA 1
Whitesville, NY 1
Coalport, England 1
Nürnberg, Bavaria 1
Dracut, MA 1
Suwanee, GA 1
New Delhi, NCT 1
North Royalton, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • vittj Vittorio E.Malvezzi (@vittj) reported

    @FitbitSupport Hi just got item sense 8 11138 03697 3 my cell just Android 6 and 8 required - downloaded app for win10 but unable to connect computer to sense -help me pls

  • msalter2009 mark salter (@msalter2009) reported

    @Lynsay @fitbit @FitbitSupport Mine generally last 6-9 months. Then it’s a nightmare to get a case number to get to exchange them. If mine goes again then think will upgrade for an Apple Watch as now own an IPhone

  • TylerUllberg tyler ullberg (@TylerUllberg) reported

    @FitbitSupport I received a Versa 2 as a hand me down. Wore it in a hot tub for a few minutes and now it doesn’t work. Is there anyway to revive it?

  • fu5ha gray | 🏍💨🖌️🎨✨👩‍💻 (@fu5ha) reported

    @FreyaHolmer @fitbit Yes! @pulsoid_app.... At least, its worth a shot. I use it with my whoop strap which isn't officially supported anymore but works. Worst case you can certainly make it work with a relatively affordable heart rate strap if you really want to :)

  • sharnGill15 sharn Gill (@sharnGill15) reported

    @FitbitSupport Hello, I am having trouble setting up my fitbit aces 2, it says invalid email address/password. I have setup correctly please can you look into this for me.

  • deansaddington Dean Saddington (@deansaddington) reported

    @FitbitSupport my Charge 5 won’t power in. I can’t reset via the power cable and the chatbots only provide connectivity. The device is broken and should be replaced via warranty

  • StevieBurke1 Stephen Burke (@StevieBurke1) reported

    @MaritimeJunkie I think that's terrible they are urging that reminder on the app in all fairness. @fitbit @FitbitSupport

  • Emma_W1987 Emma ⭐️ (@Emma_W1987) reported

    @FitbitSupport hoping you can help - I have a new Versa 3 and it just won’t hold its charge for more than 2 days. I have everything switched off and it makes no difference to battery life at all. Thanks.

  • tejtank TJ (@tejtank) reported

    @FitbitSupport Hello, Need help, My Versa 2 won't turn on suddenly. Please help advise. Thanks

  • FreyaHolmer Freya Holmér (@FreyaHolmer) reported

    @JosephKane95 @fitbit yeah, I've been looking at that like I guess I'd have to run an app on the fitbit, then figure out how to send data to some server, and then display that data as a browser source in OBS? or using ports? idk, seems like lots of work

  • Yiseul90 끝이 없는 화양연화 (@Yiseul90) reported

    @FitbitSupport hi, I received a new inspire 2 as a gift, but it doesn't hold a charge (have charged twice to 100%, and it's on 10% within less than 24hrs). I've already tried troubleshooting and restarting, I think the battery is bad?

  • Jem_Lou_ J-Lou (@Jem_Lou_) reported

    @FitbitSupport help! Dad's fitbit blaze won't recharge. Cleaned connections, tried different plugs. Nothing works so looks like the battery. What can be done? Thanks

  • sempfi Jeff Moskowitz (@sempfi) reported

    @FitbitSupport please help...my Ionic battery is one year old and runs out of charge in 1 day

  • Er87Si10Ea11 Elizabeth Fripp (@Er87Si10Ea11) reported

    @FitbitSupport I'm trying to use the ECG app on my Charge 5, but it's a constant cycle of going through set up on mobile app and device saying set up before using..#help #charge5 #fitbit

  • silvia_delgado Silvia Delgado (@silvia_delgado) reported

    @fitbit your Fitbit charge 5 doesn’t track stairs???? Ughhhhhb I just feel like my money went down the drain.

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