Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 6
Pataskala, OH 1
Kenney, IL 1
Monmouth, Wales 1
Port Moody, BC 1
Jackson, TN 1
Charlotte, NC 1
Köln, NRW 1
Hampton, NH 1
Vélizy-Villacoublay, Île-de-France 1
Gulf Breeze, FL 1
London, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • itsviviankaye Vivian Kaye (@itsviviankaye) reported

    @FitbitSupport I can’t for the life of me connect my charge 4 to iPhone 12 via Bluetooth. I’ve reset, reinstalled, removed...everything that the help section mentions but the watch doesn’t show up via Bluetooth. Please help!

  • nat_parkinson Natalie Parkinson (@nat_parkinson) reported

    @FitbitSupport hi there I have a Fitbit charge 3 and the screen has gone blank could you advise I have done all that has been asked on the forum help page.

  • anikj01 Aniket (@anikj01) reported

    @fitbit Dear company, pls design devices for repairability when out of warranty, say with bad heart rate sensor..etc. Else you are not only denying customers the experience they paid heavily for, but also generating tons of e-waste with those devices. At least care of earth !!

  • agentladd Ladd Wagner (@agentladd) reported from Franklin, Pennsylvania

    @fitbit @FitbitSupport I have been trying for 5 days to get an issue w my Fitbit resolved. Phone calls and emails and no resolution Time to campaign on social media w friends and family if I can’t get this resolved today! Been using Fitbit for years, my 4th device! HELP!

  • LeafsBurner97 LT (@LeafsBurner97) reported

    @FitbitSupport @Ebonygalway Your HR data has been messed up since Jan 20th versa 2 firmware update making this watch garbage. Thanks for that Fitbit!!!! Wasting my money and not caring.

  • Phiasco9 Philippa (@Phiasco9) reported

    @lettabeth @fitbit I had that problem with an old Fitbit. I cleaned the strap regularly (baby wipe or something will do) and used hydrocortisone cream from Boots on the worst irritation. My newest Fitbit doesn’t do it for some reason.

  • Maryjmatthews Mary Matthews (@Maryjmatthews) reported

    @FitbitSupport is there a problem with the android app today. Calories are showing but not steps.

  • long4buckeyes Matt Long (@long4buckeyes) reported

    Things in life that are disposable: @BICRazors razors, @Charmin toilet paper, and any product made by @fitbit #garbage

  • djim_jam Big Djimi (@djim_jam) reported

    @FitbitSupport hi team, my heart rate isn't tracking properly on my versa 2 when doing workouts. It has been this way for a few weeks and a few people I know are also experiencing this issue. Is this a large scale matter? I cannot see an update on the App Store either. Thank you.

  • ikarthiksekar கார்த்திக் சேகர் (@ikarthiksekar) reported

    @FitbitSupport @fitbit Is Fitbit Charge 2 supposed to support Strava app? I have tried couple of things, not working so. Any ideas?

  • alice83338432 alice (@alice83338432) reported

    @FitbitSupport It fixed itself during the night. It did it to all my watch faces and I did restart it the way it said. I don’t know why but problem solved

  • AdesonOlamide Hunter😎 (@AdesonOlamide) reported

    @emloue @FitbitSupport Well I had the same issue, it was terrible. Not until I was referred to OX_Hacker. They are the best. I'll suggest you send them a message on WhatsApp. +1 5054055188

  • laurawardle132 Laura Wardle (@laurawardle132) reported

    @FitbitSupport Hi there, my Fitbit won’t turn on. I’ve tried charging it 3 times, holding the on button for 10 seconds, and have followed the guidance but it just won’t turn on. Please can you help?

  • skybluesam86 Martyn Sewell (@skybluesam86) reported

    The @fitbit app has been essentially broken for I can't even remember how long. It's pot luck whether it ever syncs, and will often go days, sometimes even weeks (!) without doing it successfully. What a load of rubbish.

  • The_Fozzie65 Neil Forrester (@The_Fozzie65) reported

    @FitbitSupport I have a charge 3 and the screen keeps going so dim it can’t seen. Rebooted and set on auto. 1 yr old. Can you help?

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