Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Craigavon, Northern Ireland | 2 |
| Dallas, TX | 2 |
| Reims, ACAL | 2 |
| Dole, Bourgogne-Franche-Comté | 1 |
| Elkin, NC | 1 |
| Alexandria, VA | 1 |
| Wilkesboro, NC | 1 |
| Olst, ov | 1 |
| Ludwigshafen am Rhein, Rheinland-Pfalz | 1 |
| Braunschweig, Lower Saxony | 1 |
| Upper Farringdon, England | 1 |
| Tower Hamlets, England | 1 |
| Bautzen, Saxony | 1 |
| Saulx-Marchais, Île-de-France | 1 |
| Buffalo, NY | 1 |
| Barnsley, England | 1 |
| Buxy, Bourgogne-Franche-Comté | 1 |
| Ilford, England | 1 |
| Birmingham, AL | 1 |
| Talladega, AL | 1 |
| Sydney, NSW | 1 |
| Colima, COL | 1 |
| Blankenfelde, Brandenburg | 1 |
| Boise, ID | 1 |
| Charlotte, NC | 1 |
| Hamburg, HH | 1 |
| Buxtehude, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
| Denver, CO | 1 |
| Ingelheim am Rhein, Rheinland-Pfalz | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Maggie
(@TifandTayGrndma) reported
@FitbitSupport I have trouble syncing my Inspire 2 at times. I will say "Hold on its taking awhile". Although it will sync later or the next day.
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jrs60660
(@jrs606601) reported
@FitbitSupport After the sync issue, the trusted device function was lost, and I have not been able to set it up again. My phone sees the device, but it will not pair.
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Jean Kearns O'Brien
(@KearnsJean) reported
@FitbitSupport my device stopped and updates sync not available via app - please help
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Kev Hall
(@selbanev) reported
@ShaunStent @fitbit @FitbitSupport If you can get members on there to message me, i can pass the details on here, it wont be a problem but it is a total site ban. Still, more info for the court claim as I really doubt I'll get a reply in 14 days
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jrs60660
(@jrs606601) reported
@FitbitSupport ever since the sink issue I have only been unable to unlock the phone with the trusted place a trusted devices.
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iCT
(@intraColumnTrdr) reported
@FitbitSupport @FitbitSupport @fitbit #Fitbit No mail received, nothing. Don't tell me that you have an issue even with support. This #charge5 is having lots of bugs when it comes to syncing. It's not even a week's old.
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Susie Eidem
(@SusieEidem) reported
@FitbitSupport Mine is very poor at syncing. I have to turn Bluetooth off and back on every time.
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Ian Whitehouse
(@Hippy996) reported
@FitbitSupport Yes all steps done and was told it was a known issue amongst some users and waiting for a fix! Just wondered if it was the same issue the charge 5 users were having!
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G.S.
(@gsmontrose) reported
@FitbitSupport My new Sense has a syncing issue as well. Since I bought it to replace my ionic, it’s had trouble displaying my sleep score on the watch face. It requires turning off my Bluetooth and turning it back on and syncing after, then repeating several times, often still no luck.
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☀️ Layali ☀️
(@layalireads) reported
@FitbitSupport Still not working. And yes I’ve tried everything in your troubleshooting article. 🙄
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@selbanev @fitbit @FitbitSupport I stopped posting there. They don’t offer help or advice and delete messages when we try to help each other.
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Sai Laeng
(@Pangsaileng) reported
@FitbitSupport It’s not only me who have trouble with refund process but thousands of Fitbit ionic customers are facing this problem. I think Fitbit should do something to solve the problem of its customers.
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DNHS
(@dnhs62124) reported
@FitbitSupport Hello! I need help with the Fitbit Ionic Refund please
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O
(@oegb69) reported
@FitbitSupport my fit bit sense has stopped showing my text , WhatsApp etc can you help , checked all settings
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Patricia
(@Patrici11846050) reported
@beckiblairjones @FitbitSupport Yes. Fit bit versa 2 not syncing finally had to restart by shutting it down press and hold side button until it shuts down then it sync with the wifi.
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