Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 20 |
| Charlotte, NC | 3 |
| New York City, NY | 2 |
| Frankfurt am Main, Hessen | 2 |
| Hohenlinden, Bavaria | 1 |
| Nicholasville, KY | 1 |
| Köln, NRW | 1 |
| Chardon, OH | 1 |
| Chester, VA | 1 |
| Bremerhaven, Bremen | 1 |
| Naples, FL | 1 |
| Beverly, MA | 1 |
| Wallingford, CT | 1 |
| Walsall, England | 1 |
| Queens, NY | 1 |
| Casper, WY | 1 |
| Village of Shorewood Hills, WI | 1 |
| Madison, AL | 1 |
| Perkasie, PA | 1 |
| Toledo, OH | 1 |
| Portage, MI | 1 |
| Snellville, GA | 1 |
| Columbus, OH | 1 |
| Omaha, NE | 1 |
| Brentwood, NY | 1 |
| Dallas, TX | 1 |
| Lititz, PA | 1 |
| Châteaudun, Centre-Val de Loire | 1 |
| Manchester, England | 1 |
| Stonington, ME | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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The Nationalist?
(@amitsharmasir) reported
@FitbitSupport @fitbit unable to bu premium subscription in India via Fitbit app. Please help
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Stephen Ignacio
(@stephenlgomez10) reported
@fitbit I had my Fitbit for less than 6 months and the device and the charging cable is defective, went to Costco they said I can’t do an equal exchange. I change from an Apple Watch to this and no help on just getting it replace. Are you able to help. All I want is an exchange.
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MARY jOAN
(@MARYjOA19482130) reported
@FitbitSupport I want to cancel my fit bit Premium,, Help
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S.E.A
(@Syreetaakinyede) reported
@FitbitSupport What about the issue of the white screen on Charge 5? It's been raised on the community, but no solution yet after applying all the suggested steps from restart, to new clock face. None works.
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lulu // perpetual GM 🏳️🌈
(@OverheardInQaip) reported
thinking about getting a @fitbit ? Don't. Horrific customer service, broken website, and no straight answers regarding a compromised account. In fact, I get conflicting answers from two different representatives. Time for an apple watch, I guess
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Venkat
(@phaniksv) reported
@FitbitIN I have fitbit charge 5 whose straps support to device are broken. Is there any where I can get it repaired in Hyderabad.@FitbitSupport
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PT Pete
(@petergchap) reported
@FitbitSupport I raised a warranty issue for a replacement band on the 3rd Sept. It’s now the 16th sept I’ve messaged and had no response. It’s not good enough. I’ve been 2 weeks now without my Fitbit.
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Marc Johnson
(@Hellsfire) reported
@FitbitSupport my Charge 5 is stuck on logo screen. Tried to reboot it by hitting the button 3 times on charger cable. Screen flashes black. Shows logo again and stuck. Please help
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Carl Viens
(@carlviens_) reported
@fitbit Error 404 on the Wasserstein Clip Holder
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TheRamsgateFerret
(@RamsgateFerret) reported
@FitbitUK @FitbitSupport terrible customer service from fitbit. Their courier, EVRi, appears to have lost my package and they couldn't care less. Told a "special team" would investigate and I'd get a confirmation email...... 🤥 #badcustomerservice
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CA Raja
(@caraja16) reported
@FitbitSupport I have not received any refund for Fitbit recall scheme . I have called more then 10 times . But still no response. My reference no Reference 2022030704677616 Issue related to Fitbit ionic refund
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Michael Bayles
(@Bayles_MD) reported
@FitbitSupport - I'm currently awaiting communication about the problem with the total number of calories burned dropping after syncing, a drop 500, then 250, is there an issue with fitbit?
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Lisa Newman
(@LisaNewmannews) reported
from
Chicago, Illinois
@fitbit even tho 1st customer rep heard this, I had to chat again w “Bianca” in Asia (who didn’t say “I appreciate you,” before en conversation when the device was STiLL broken)… and now I am awaiting word for device replacement. Do I believe it? Taking bets, peeps
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Grace M Danziger
(@gracedanziger) reported
@FitbitSupport I need a new Warranty Repair or Replacement incident number, please. The Charge 4 you replaced for me in July under the terms of the warranty has already broken. This time it's hardware, as the part on the watch to which the band attaches broke off on one side. TY.
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Juan
(@BigJuan4) reported
@FitbitSupport Gave up on @fitbit ..started having trouble exactly at the 2 year mark. Constantly going to the startup screen and battery running down within a few hours. Tried the factory reset several times that was recommended but no luck. Have had several Fitbits in the past..never again.
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