Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 8 |
| Charlotte, NC | 2 |
| Köln, NRW | 1 |
| Hampton, NH | 1 |
| Vélizy-Villacoublay, Île-de-France | 1 |
| Gulf Breeze, FL | 1 |
| London, ON | 1 |
| Gettysburg, PA | 1 |
| Port Charlotte, FL | 1 |
| Bordeaux, Nouvelle-Aquitaine | 1 |
| Houston, TX | 1 |
| Larbert, Scotland | 1 |
| Gummersbach, NRW | 1 |
| Moreno Valley, CA | 1 |
| Meppel, dr | 1 |
| Stuttgart, Baden-Württemberg Region | 1 |
| Spokane, WA | 1 |
| Lomma, Skåne län | 1 |
| Port Saint Lucie, FL | 1 |
| North Platte, NE | 1 |
| Philadelphia, PA | 1 |
| Buckingham, England | 1 |
| Waxhaw, NC | 1 |
| Slough, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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CA Raja
(@caraja16) reported
@FitbitSupport I have not received any refund for Fitbit recall scheme . I have called more then 10 times . But still no response. My reference no Reference 2022030704677616 Issue related to Fitbit ionic refund
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Lati
(@Lati45341960) reported
@FitbitSupport hi I am from India (Delhi) and gotten my Fitbit strap broken. Please suggest the authorised stores to reach out for replacement?
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Carl Viens
(@carlviens_) reported
@fitbit Error 404 on the Wasserstein Clip Holder
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lulu // perpetual GM 🏳️🌈
(@OverheardInQaip) reported
thinking about getting a @fitbit ? Don't. Horrific customer service, broken website, and no straight answers regarding a compromised account. In fact, I get conflicting answers from two different representatives. Time for an apple watch, I guess
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6LFC19♠️🇵🇸
(@Liverpool3131) reported
@FitbitSupport Need help and support
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MeenuJ
(@MeenakshiJ_adv) reported
@FitbitSupport Almost 36 hours, unable to login my charge 4
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Grace M Danziger
(@gracedanziger) reported
@FitbitSupport I need a new Warranty Repair or Replacement incident number, please. The Charge 4 you replaced for me in July under the terms of the warranty has already broken. This time it's hardware, as the part on the watch to which the band attaches broke off on one side. TY.
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Stephen Ignacio
(@stephenlgomez10) reported
@fitbit I had my Fitbit for less than 6 months and the device and the charging cable is defective, went to Costco they said I can’t do an equal exchange. I change from an Apple Watch to this and no help on just getting it replace. Are you able to help. All I want is an exchange.
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MeenuJ
(@MeenakshiJ_adv) reported
@FitbitSupport my Fitbit charge4 unable to log in.. showing error 1006.. access denied...plz help
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TheRamsgateFerret
(@RamsgateFerret) reported
@FitbitUK @FitbitSupport terrible customer service from fitbit. Their courier, EVRi, appears to have lost my package and they couldn't care less. Told a "special team" would investigate and I'd get a confirmation email...... 🤥 #badcustomerservice
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Joseph Steeg
(@Josephsteeg87) reported
@fitbit Fitbit is trash don’t buy their product still have not sent me a refund on there garbage ionic recall
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Alberto
(@12minds) reported
@fitbit Your charge 5 had dropped down to less than 24 hours for me and you never offered to repair, swap, or anything except telling me to wait an undetermined time for a software update. No, thanks.
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🐺🐺🐺🛡⚔️
(@GlynRobertson21) reported
@fitbit i like the charge 5 i got inspire hr . With colour screen be cool if u could put tide n moon app on it n a few different face settings . I dig them n my sleep is so broken but i did get natraul biorythem back . Good constitution .
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MeenuJ
(@MeenakshiJ_adv) reported
@FitbitSupport Poor response by @FitbitSupport
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Michael Bayles
(@Bayles_MD) reported
@FitbitSupport - I'm currently awaiting communication about the problem with the total number of calories burned dropping after syncing, a drop 500, then 250, is there an issue with fitbit?
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