Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Ingelheim am Rhein, Rheinland-Pfalz | 3 |
Düsseldorf, NRW | 1 |
Cavaillon, Provence-Alpes-Côte d'Azur | 1 |
Tampa, FL | 1 |
Milwaukee, WI | 1 |
Pataskala, OH | 1 |
Kenney, IL | 1 |
Monmouth, Wales | 1 |
Port Moody, BC | 1 |
Jackson, TN | 1 |
Charlotte, NC | 1 |
Köln, NRW | 1 |
Hampton, NH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mary Bellanti (@Marypretends81) reported
@fitbit Has really great customer service. Replacing my broken tracker took less than 10 minutes. Thanks!
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Tamak (@tamak1964) reported
@fitbit Cannot log onto my account that I have had for 3 years, can you help as been through changing password and states my user not valid?
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Darren carr (@DazCarr82) reported
Well been waiting since the 27th August for @FitbitUK to send me a replacement. No response to email and when I do speak to someone on chat they can't help as it is with a different team. Come one @FitbitSupport sort it out.
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WaleedR6🇵🇸🇵🇸🇵🇸 (@WaleedR6) reported
@fitbit I have a fitbit charge 3 had it for over a year now but my lcd has lines across the screen started as one line how had like 10+ can you help me please
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juan alloyaw (@alloyaw29) reported
@Anyworld @FitbitSupport It really feels bad how your account has been hacked I had same issue not until I was recommended to @Lanpartylife and he got it fixed today hit him up and be happy again
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penelope (@nelepaullah) reported
@FitbitSupport hiya, I’m here in dubai and am really struggling to find authentic versa 2 straps as mine snapped a while ago. Please help!
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Milind M Tapaswi (@milindtapaswi) reported
@FitbitSupport my charge 2 screen suddenly conked off couple of days back while on a run. What can I do? Anyplace in Chandigarh or Panchkula, India to fix it?
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Joanna Ross (@JoannaR47564283) reported
@FitbitSupport @Forensic_CVBale They really are not made to last. Very poor quality and unreliable.
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Liam Brown (@liam_abrown) reported
@FitbitSupport I have my weather watch app set to Celcius but it still displays in Fahrenheit, is this a broken app?
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ColchesterToyLibrary (@ColToyLibrary) reported
@FitbitSupport @tashabha How recent a purchase would my Fitbit need to be for there to be customer support on a dead screen issue? Mine has been blank for some time, I can use the app to retrieve data from it, but obvs wouldn’t repurchase based on this experience 😕
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Gill Gianesi (@gill598) reported
@FitbitSupport my Charge 3 is driving me crazy; it keeps losing Bluetooth pairing. Nothing I do can rectify this problem, I have been researching and troubleshooting all to no avail!! This has been going on for a few months and I have had enough now! HELP
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David Balthasar (@DavidBalthasar1) reported
Hello @fitbitsupport Charge 4 GPS problem, Brought Nov 2020 and for the first few weeks it would draw a map on mobile and then it stops working, maybe after an update. Over the following months tried everything I can think off but never been able to get it to draw a map again.
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Janet (@Janet65355062) reported
@Jeannet19342147 @fitbit I find fitbit appliances are not meant to last. I've lost count of ones I have that have broken. I'm gonna look into a different brand to be truthful
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MW Real Estate Group (@mwrealtyla) reported
@FitbitSupport I can't get any oxygen saturation readings on my Charge 5. I have the latest update. The only instruction is to wear it at night. I do that. Please help.
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Shane-Marie (@FaithIsAChoice) reported
@DermotKeyes @fitbit I've had the same issue with my brand new Sense. What was there response to you? I haven't heard back from them.