Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

Less
More

fitbit Hero Image

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 3
Suffield, CT 1
Wertheim, Baden-Württemberg Region 1
Philadelphia, PA 1
Ghāziābād, UP 1
West Mifflin, PA 1
Neukirchen, Schleswig-Holstein 1
Traverse City, MI 1
West Chicago, IL 1
Toronto, ON 1
Versailles, KY 1
Saint Clairsville, OH 1
Florence, SC 1
Longquan, Shanxi Sheng 1
Clearwater, FL 1
Carrollton, OH 1
Charlotte, NC 1
Düsseldorf, NRW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • edwardgonzalez Edward Gonzalez (@edwardgonzalez) reported

    @FitbitSupport My Fitbit is not connecting, anyone else having this problem on Pixel phones?

  • garymotteram Gary Motteram (@garymotteram) reported

    @FitbitSupport -- I'm trying to report a broken Fitbit, but no one is responding.

  • KathleenWhite1 Kathleen White (@KathleenWhite1) reported

    Does anyone else have problems keeping their @fitbit charged? Mine has always been crazy. I had 99% last night at 12-midnight. I put it on and went to bed. I woke up at 7 and it's now at 47%. It's been 9 hours and 43 mins! Wtf.

  • named_none Ayush Goel (@named_none) reported

    Wtf! My resting heart rate is 70 on good days (using @fitbit ) Is this normal for Indian males or I am an outlier in the wrong sense

  • GEPdays Heather (@GEPdays) reported

    Hi @FitbitUK / @FitbitSupport - I've had my Fitbit Charge 4 Fitness Tracker Rosewood for less than 5 months (bought from @currys) and the strap has already broken - Preston Curry's advised you may be able to replace it for free, under the warranty?

  • murphytjay Abiodun M. Tijani (@murphytjay) reported

    @naomicp1 @FitbitSupport Correct, that how bad their products can be more especially Fitbit

  • Leah__Hansen Leah Hansen (@Leah__Hansen) reported

    @FitbitSupport having trouble with my Versa 2 battery dying on me in a day. I’m running a half marathon in a month, and I’ve never had probs like this before. Any recommendations for troubleshooting, pls?

  • Beckyforever999 MD (@Beckyforever999) reported

    @fitbit a week on and still no resolution to problem- lost count of resets, doesn’t count steps; stairs or probably anything correctly - been fitbit user for years- Poor UK customer service

  • DazCarr82 Darren carr (@DazCarr82) reported

    @FitbitSupport Can you tell me if there is an issue with the Google assistant on the versa 3? I have to keep activating it.

  • timdesjardins Tim Desjardins (@timdesjardins) reported

    @fitbit fix your ******* website, it remembers my login for 2 ******* days and then I have to login again, what the ******* **** for ****'s sake

  • emanb29 Ethan Bell (@emanb29) reported

    I'm done with @Fitbit and @FitbitSupport. My Versa 2's screen fell off 4 months after the warranty expired with only normal usage. My Versa 3's screen fell off in the same way TEN DAYS after its warranty expired. When I raised the issue, they offered a 35% off coupon. No.

  • SunshineCity83 Marijana (M&M) (@SunshineCity83) reported

    @FitbitSupport My Charge 5 unexpectedly stopped working and I can’t get it to turn on again. The screen is blank when (attempting) charging. I’ve tried the button on the charger to no avail. The device doesn’t restart. Help!

  • KyleYeager73 Kyle Yeager (@KyleYeager73) reported

    @FitbitSupport You closed my case/ticket without resolve. 13 months and no refund, please help.

  • UncleRoymond Roy Turner (@UncleRoymond) reported

    @FitbitSupport Good morning, my fitbit charge 5 is not working correctly. The setting and find my phone windows will not open, nor can I open the window to track my walking and swimming. The watch is only a few months old!!!!!!!

  • mishdefish M.L (@mishdefish) reported

    Hi @FitbitSupport wondering if I can have some help getting my Charge 4 to sync to the app. Nothing I am doing is working and I've followed all the advice provided on the help boards.

Map Check Current Status