Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • JagsRajanna Jagadish Rajanna (@JagsRajanna) reported

    @fitbit @FitbitSupport you have disabled my Fitbit ionic device and given google play voucher as refund which is as good as trash for iPhone users…looks like a well planned scam…I need you to replace my device. Google play balance is total useless..@GooglePlay

  • CrazyCatsGot2 Susan B #WIMVP (@CrazyCatsGot2) reported

    @brandonleblanc @ray_vionne @fitbit Maybe if you stood on your bed and jumped up and down that would be 10 feet? LOL

  • AdamMay80 Adam may (@AdamMay80) reported

    @fitbit how do you fix a sense watch screen? My screen cracked after minimal contact.

  • JagsRajanna Jagadish Rajanna (@JagsRajanna) reported

    @FitbitIN I received google play gift vouchers as refund for my Fitbit ionic recall. Very sad to see that I cannot buy a Fitbit device using google play balance..the refund seems useless now. Need your help to sort this please…#Fitbit @FitbitSupport

  • COLE_BRED Cole D. (@COLE_BRED) reported

    @nyiiva @fitbit Mine did the same thing twice. First time was replaced second time was after warranty. Trash *** products

  • milkymum1983 milkymum (@milkymum1983) reported

    @fitbit @FitbitSupport @FitbitUK my charge 2 won’t charge, it had an unexplained crack down the screen, I saw that this an be quite common. Is there any way of fixing it?

  • isanameleft Alien T (@isanameleft) reported

    @FitbitSupport I spoke with FB tel support 2 days ago. T1 couldn’t fix the problem & said I would be contacted by email. No email came so I tried to contact FB chat but that isn’t working! My issue is that my Aria scale has started doubling my body fat figure. How to get help?

  • xx_Mrs_Gorl_xx Mrs. Gorl (@xx_Mrs_Gorl_xx) reported

    @DancesWithRain @FitbitSupport @fitbit Are you allergic to the material? Or is it a chafing issue?

  • CJRitaloamerica me (@CJRitaloamerica) reported

    @FitbitSupport Actually, I just found a thread that confirmed my suspicion. I have a tattoo on my right wrist and it seems this is a known syncing issue

  • tradeformula Tradeformula (@tradeformula) reported

    @fitbit Your commercials are ****

  • GM7910 Greg Merrilees (@GM7910) reported

    @FitbitSupport Watch screen is locked. Trying to unlock via app on phone by changing pin and keep getting some golden gate error. What can I do?

  • YKJung12 Y.K Jung (@YKJung12) reported

    @fitbit I’ve purchased Versa 2 less than 2 years ago. Customer service said it’s out of warranty I understand they can’t exchange it but they can’t even fix it. I find it unacceptable that a Fitbit device would last less than 2 years.

  • tradeformula Tradeformula (@tradeformula) reported

    @fitbit Fitbit is total trash.

  • vivekmohan116 Vivek Mohan (@vivekmohan116) reported

    @fitbit I was had issue with reference code, i had long chats with customer support, but they couldn't fix the issue end up created case with some team, still waiting for response .case#44532508

  • CattleprodTF With a mask no one can see how ugly my mustache is (@CattleprodTF) reported

    @FitbitSupport Okay, don't know how to do any of that. The issue is with the literal watch, I was just curious about how I managed to switch the order and how to switch it back, there was some combination of swiping that made it happen.

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