Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 15 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
| Parkland, FL | 1 |
| Lexington, KY | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Yieki
(@Yieki1) reported
@fitbit This is a bad post FitBit. You're shitting in the face of all those people who have chronic illnesses snd other restrictions. And you used someone who has untold wealth and privilege. Fking hell FitBit.
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Julie Blake
(@JulieLBlake) reported
@LynnPeutherer @FitbitSupport Total nightmare! I don’t believe anyone has had a refund!!!!
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Vaibhav Gupta
(@vaiiibhavgupta) reported
from
Jaipur, State of Rājasthān
@fitbit @FitbitSupport I congratulate you on topping the list of companies providing worst post sale service and also for having the worst customer support. "Personal Opinion". Makes no sense to me in buying your fitbit "sense". Poor performance. No resolution of customer issues.
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Villain Complex 🇰🇳🇯🇲🇬🇧
(@Christo45891593) reported
Man, why are @Fitbit watches so ****. Like for £150 I'd love it if you could just do the bare minimum my old cheap £30 fitness tracker.
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Kunal Shah
(@kunalkshah27) reported
@FitbitSupport this is a helpless handle...just here to redirect to other help links which do not offer any real support...no ownership taken by this handle in resolving customer complaints
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Francine Willison-Perry
(@PerryWillison) reported
@FitbitSupport My new Fitbit Luxe is not syncing? Why? I removed my husbands Alta to see if that was what was causing confusion but that didn't help. My dashboard is not showing my steps, etc.
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Robert
(@xrobertcmx) reported
@fitbit @Google Hi, Hope the week is going well, I handed off a Versa 2 to a family member and bought a Versa 3. Looked at a Sense, but, bad reviews. So, look, when I buy a $200 device, less than a year after buying a $200 device, don't upsell me. It ruins it.
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Gemini6Ice @ G2S
(@gemini6ice) reported
@nmHz @fitbit They just go through a troubleshooting script without bothering to understand what issue they are dealing with.
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Taylor Murphy
(@Taylor_Murphy) reported
@fitbit Hey no one’s responded to me about the fact that you guys don’t fix your own watches just give a ****** discount
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Mongezi Masombuka
(@mongeasy) reported
Whatever you do, don’t ever buy a @fitbit watch. Terrible product. I’ve had their watch for about 14 months with 3 or 4 replacements got tired to replace it for the 5th time.
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Marcos Barrio
(@marcosbarrio) reported
@FitbitSupport Hi, thanks for your answer; we managed to do it by sending me screenshots of every screen; that’s why the 50 minutes of call. The problem here is how unnatural the process is, it has not been thought from the UX point of view.
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VIKASH BALDWA
(@VikashBaldwa) reported
@FitbitSupport Thank you so much, team have responded to my query. But still want to recommend that should have support centre to help on small fixes easily, looking forward for this in future
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Jen
(@JenDaVinci) reported
@FitbitSupport @fitbit #fitbit This is the second watch I've had in a couple years. The last one was an Iconic that just died, I tried again, now the face pops off my Sense? Wasn't doing a thing. HELP!
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KenvinHealy
(@kevinbhealey) reported
@fitbit The 12 month free subscription was not available when I reorder with the discount, now your help desk says bad luck, I cant have it?? Is your customer service always this bad???
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Hannah Louise
(@hannahlouwhitex) reported
@FitbitSupport I need help! My fitbit has registered that I took 70,000 steps yesterday and given me the badge for it. I think I did about 2,000 in all honesty. Kind of ruins it when i don't earn the badges myself. How can I reverse this?
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