Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 6
Milwaukee, WI 1
Pataskala, OH 1
Kenney, IL 1
Monmouth, Wales 1
Port Moody, BC 1
Jackson, TN 1
Charlotte, NC 1
Köln, NRW 1
Hampton, NH 1
Vélizy-Villacoublay, Île-de-France 1
Gulf Breeze, FL 1
London, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • JoeAbrams1 Joe Abrams (@JoeAbrams1) reported

    @FitbitSupport I need assistance on my claim 45783060. I have tried Fitbit support via phone and email. This Fitbit was purchased on 9/21/2021 and stopped working on 6/15/2022. Please help before warranty expires.

  • Hides25614835 Hides (@Hides25614835) reported

    @FitbitSupport @FitbitUK not even a year old and now replacement Fitbit Charge 4 has broken in exactly the same place as the original one ..surely they should last longer than a year!!!

  • psychalv Sai (@psychalv) reported

    @fitbit Hi! I was unexpectedly charged for a subscription I have been trying to cancel. Could you help me with this?

  • deejayfai Alfredo Lopez (@deejayfai) reported

    @FitbitSupport Yes, that is how I restarted the Charge 5. I called support and all they said was "we're working on a firmware update to fix the issue." I've seen reports that this has been going on for months now. What gives? #fitbit #fitbitcharge #chargingissues

  • mrdracula906 Mr Dracula (@mrdracula906) reported

    @HowatClint @FitbitSupport Hey @HowatClint So according to my understanding the step one is done and the ionic got disabled but no confirmation regarding the same right? If this is the case I'm with the same problem. My ionic got disabled and I completed the recall successfully, but no confirmation yet.

  • lozzaeva Lauren Johnson (@lozzaeva) reported

    @fitbit just had the worst ever customer service experience with you guys! I’ve been a loyal customer for over 7 years and that’s how you treat us! I’m genuinely flabbergasted

  • iamjobqueen Christina MH (@iamjobqueen) reported

    @fitbit @FitbitSupport Returned fitbit iconic as part of recall. Was received by you 4/6. Fitbit claimed I was issued payment end of April. Never received it. Have called 7 times looking for payment since. I want my money. Terrible customer care. Please follow up with me.

  • lindsay_allyson Lindsay Allyson (@lindsay_allyson) reported

    @FitbitSupport is the app down right now? Haven’t been able to get it to open today

  • TFonovic Tania Maria (@TFonovic) reported

    @fitbit can anyone at your company help me? Please send me a dm!

  • MFINFLAG MIKE FURR (@MFINFLAG) reported

    @FitbitSupport New Charge5, stopped reading heart rates and not communicating to phone. Please help, and how can we return?

  • JoeAmerica9 Joe America (@JoeAmerica9) reported

    @fitbit @FitbitSupport @FTC Fitbit should be ashamed #datamining #wallet shoved down your throat daily & attached to reset button on purpose & GPS toggled off but pops every time I move pops #hackersdream absolutely NOTHING should be on this device that a user IS NOT ALLOWED TO DISABLE

  • joperkins77 Joanne Perkins (@joperkins77) reported

    @fitbit it's really bad when 3 months ago you are sent an email stating that your ionic has been recalled..so you register for your refund and the response says 3-6 weeks for refund processing and it's over 3 months later and now you have NO WATCH and NO refund!!!! 😞

  • _XRachaelX_ Rachael (@_XRachaelX_) reported

    @ZoeJane77 @FitbitSupport That’s absolutely disgusting what terrible customer service. I’ve asked multiple times for an email to complain and they just ignore that part of my comments. It’s making me so annoyed. I did find an email for the Ceo so I am probably going to email them but I won’t get a reply

  • MFINFLAG MIKE FURR (@MFINFLAG) reported

    @FitbitSupport Thanks tried all those fixes. Not responding. Only thing that consistently works is the watch. Heart rate is blank and not responding. I'm wearing my German on one hand to compare. (both arms as well) not working. Kindly help or advise how we can replace or send for service

  • Girl36Lee Lelam (@Girl36Lee) reported

    @FitbitSupport hi, #my Fitbit has physically broken. A black part has broken off from the tracker? So I can’t wear it

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