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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (28%)
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App Crashing (28%)
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Online Features (17%)
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Device Failure (13%)
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Errors (8%)
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Website Down (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tracy |
Sign in | |
| Rochester |
Sign in | |
| Bradenton |
Device Failure | |
| Provo |
Device Failure | |
| Somerset |
App Crashing | |
| Kansas City |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Laura Bendokas
(@BendokasLaura) reported
Hey @fitbit @FitbitSupport my alta hr has a charge but there’s no display/no blinking lights on the back. Support is ZERO help. Had issues for YEARS. Can I get a replacement?
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Jason Ehrhardt
(@Ehrhardt_J) reported
@FitbitSupport I have a Charge 4, this was purchased Dec 2020. A few days ago i noticed my battery life reduce from about a week to less than 1 day. I search the forums and it seems others have this issue as well. Response has been, get a new one. Not acceptable.
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Jeremy Hunt
(@jez_tweets) reported
@fitbitsupport I’ve raised a complaint and been trying to get an answer from your team on chat and email but your team are not responding to my messages. Please can you help me? ref:_00D40N2lj._5005a26Xgmz:ref
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Ben
(@packerbacker319) reported
@FitbitSupport No, this is related to your Ionic recall. I’ve already called the number too. So that’s not going to help.
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Pranit Sheth
(@pranitsheth) reported
@fitbit @FitbitSupport I am trying to get support for my defected Fitbit Charge 5 from your customer support without any success. Issues being faced are 1) Battery being discharged within 1-2 hours of fully charging my device 2) Device randomly vibrating for no reason. Help!
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Laura Woodage
(@ilovemonkeys8) reported
@FitbitSupport my fit bit versa 2 is totally dead! Been charging it for hours and it's not turning on or anything! Please help! It's my main fob watch for work!
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sep
(@mountains2301) reported
@fitbit Bought the Charge 5 and it does not work, worse your support is terrible.
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Buckelew
(@sydneialexa) reported
@FitbitSupport Need help with hacked account
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The_Katalyst
(@equity_avenger) reported
@fitbit would you consider scheduling a phone call with me this week to talk about a charitable pitch to help combat childhood obesity?
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Paul Atkinson
(@aky2878) reported
@FitbitSupport @DarenJ66 Good job you didn't buy the Fitbit ionic as you would be waiting on a refund now. then 13 weeks with no refund when you were promised it after 3-6 weeks you wouldn't be saying how good they are. Global company with the worst customer help I have ever known. 15 calls no one helps
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@Marie Calais 💉💉😷😷💃💃
(@ArtMarieCalais) reported
@FitbitSupport Is there total reset can do & will it wipe out all my previous data. I reply on Sense for so much inc HR. Cannot get anybody to help as 77 & nobody else has Fitbit or even tech savy. Thanks.
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Oliver Jones
(@RedversJones) reported
@FitbitSupport No problem in terms of app functionality (though categorisation/filtering by equipment would be helpful). More the complete lifelessness of the sessions e.g. cycling is closer to an audi textbook than being in a spin class. Completely unengaging
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darren ballis
(@darren_ballis) reported
@FitbitSupport can I trust @FitbitSupport to email or call the refund centre and get back to me today on when our refund will be paid. Your help would be appreciated
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Steve Clarke
(@withan_e) reported
@FitbitSupport is there a problem with your web shop? I've tried three times today to purchase a product through your website and each time after clicking confirm purchase it just greys the screen and you get a rotating circle.
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David Stowell
(@DavidStowell60) reported
@Tombeau1972 @fitbit Waited over 12 weeks very poor customer service
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Anil Bagga
(@bagga_anil) reported
@FitbitSupport Need the support centre coordinates in India. Inspire 2 display not working
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Kate Roe
(@KateWoods80) reported
@FitbitSupport Spoke to one of your colleagues. 5 weeks of terrible service, a policy that replaces a brand new faulty watch with a second hand one, and no way of raising a complaint. I give up. Genuinely wish I hadn't bought a Fitbit😔
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BigSmack66
(@BigSmack66) reported
Having a great activity day and my @fitbit charge 5 stops syncing and battery goes from 60 to 15 in mins wtf. Tried all trouble shooting and still won't sync @FitbitSupport
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Johnny Camino 4 Congress
(@JohnnyCamino383) reported
@FitbitSupport Negative Ghost Writer. “Suggest Idea” is not working.
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Asha Christina
(@Ashachristinaa) reported
Same problem in 2022 @FitbitSupport @FitbitUK Can you help?
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Cheyney 🌻🌻🌻🌻🇺🇦🇺🇦🇺🇦🇺🇦
(@cheyney) reported
6.5 hours later, a large extra charge on my account, and I'm a very unhappy person. 6.5 hours later and I STILL don't have a damn watch ordered. DEFINITELY THE WORST SHIPPING EXPERIENCE IN A LONG LONG LONG TIME @fitbit @FitbitSupport
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Kathy
(@KathyS_1969) reported
@fitbit Absolutely disgusted. My Fitbit stopped working after less than a year. Tried everything the help desk told me to do (even though I told them the screen is stuck).
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Denise Baxter
(@DenHR_Recruiter) reported
@FitbitSupport @FitbitUK product user since 2015. 3 online support chats with false promises and no follow up = a new @GarminUK. I hope you learn from this to help other customers. #customerexperience
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Seun BD, ACIM
(@omobolanlesam) reported
from
Lagos, Lagos State
After researching on @fitbit communities online, seems to be a problem and easy for US or U residents to walk into a store and get solution however here in Nigeria, because I understand tech, takes a couple of effort to get through to support
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Cea
(@ceaess) reported
Fun, apparently @ouraring now thinks awake, upright, online shopping, browsing Instagram while feeding the baby is both rem and light sleep. Super helpful for understanding how much sleep I've gotten. Meanwhile @fitbit missed the violent nightmare I had asleep between feeds.
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Keta Valle
(@KetaValle) reported
@FitbitSupport nobody answer for mexico support please could someone help me with my warranty
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@Marie Calais 💉💉😷😷💃💃
(@ArtMarieCalais) reported
@FitbitSupport Am having problems with my Sense. Have broken ribs & every arm movement hurts so probably of my own making. Was in sleep mode when doing the press button went into set up wallet. Bluetooth won't recognise on Samsung tablet but still OK on mobile. /2
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Seun BD, ACIM
(@omobolanlesam) reported
@TheYomiKazeem @FitbitSupport @parkjames Literally started blanking the logo. Done all the hard reset. Used android to download another app to reset, nothing. Got through to support yesterday and was stated that all has been done so wait for warranty, warranty team says they can’t help due to etc 🤷🏾 2nd Fitbit in 3years
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Oluwatunmise 👑
(@CupofCoffee_xo) reported
@omobolanlesam @FitbitSupport @parkjames So they can sell to you even though you live outside EEA, but they can’t help you because you live outside EEA. That’s very disappointing!
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Mindy Murphy
(@MindyGirl62) reported
@FitbitSupport my fitbit sense has not been starting to count stats when I turn it on and start my walk program. I have to lift and twist my wrist a few times, then I walk with my arm down and it stops again. It isn't even a year old