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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (58%)
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Online Features (16%)
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Website Down (11%)
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Errors (6%)
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Device Failure (6%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ooltewah |
Sign in | |
 Renens |
Website Down | |
| Bowie |
Website Down | |
| La Crescenta-Montrose |
App Crashing | |
| Port Charlotte |
App Crashing | |
| Whitman |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Kim Marsala
(@Grateful795) reported
@FitbitSupport (2/2) but this this time it’s not working at all.
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reideo gambino
(@reideogambino) reported
@SophiaLK88 @FitbitSupport i honestly hope its just an app software problem im willing to wait for an update cause i understand **** happens with stuff like this but im on my second fitbit in under 6 months cause the first broke theyre kinda on thin ice with me tbh
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Lee Parpart
(@LeeParpart) reported
from
Toronto, Ontario
@FitbitSupport I went out for a walk and by the time I got back, half of the issue was fixed. Now I just have to convince the app to let me change my email preferences. Fingers crossed!
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Emily McGougan
(@EMcGougan) reported
@nickmcleanuk @fitbit @FitbitUK And they don’t even have anywhere to fix them, so if it breaks you just have to buy a new one. Mine was faulty hardware so completely not my fault, I’m so pissed! Horrible customer service!
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Tricia Appleton
(@AppletonTricia) reported
@FitbitSupport Experiencing same problem: no data showing on today’s screen!
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joanne kerry
(@joannekerry1) reported
@FitbitSupport I literally gave up with fitbit a couple of months ago. Nobody will admit there is an issue connecting to a Hwawei p30lite. There is no point wearing one if I have to delete data to sync. 😤
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Bonnie Adams
(@adams_bonnie) reported
@FitbitSupport Not an app issue but my Fitbit has lines missing on the screen like dying pixels
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Allyson Miller
(@ACMiller89) reported
@fitbit disappointed to see the lack of quality, poor customer service that has occured over the last couple years
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BS with Bobby and Sarah
(@BSwithBSpodcast) reported
Today's BS is that my @fitbit is a defective product but because it happened to rear its defective head after 1 year and outside of warranty time period I'm now left with a garbage, dead product and they will only give me a discount towards purchase a brand new one?
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𝑪𝒍𝒂𝒊𝒓𝒆 💕
(@Claire__B__) reported
@FitbitSupport Thanks, but why all of a sudden has it stopped counting my stairs in the house when I used to get a count for each time going up. I have restarted yesterday and is still not registering today? Would a hard reset help? Tia. Claire
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hyumen, sudah divaksin🥳
(@liddoliddo) reported
@FitbitSupport hng now i know why it took reeeeally long to sync with a brilliant internet connection. mine is still syncing tho, but aint properly. pls fix :'))
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Yohance Trice
(@YohanceTrice) reported
@FitbitSupport Also you are blocking us from getting help using chat
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Samantha Farmer
(@dinnyballs) reported
@FitbitSupport Not another issue 🙄
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Rinkaaaaa~🇨🇦🌈 (sorry, I'm Canadian)
(@Rink__aaaaa) reported
@FitbitSupport Just got mine on Saturday and was freaked out it was broken already!
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Erica Zornes
(@ebzornes) reported
@adams_bonnie @FitbitSupport You are not striving to fix anything. You post these issues EVERY SINGLE DAY. Aren’t YOU tired of fixing the same problems day in and day out???
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Randy Resnick (randulo)🎷🎸
(@randulo) reported
@FitbitSupport The DM about force syncing and rebooting is what solved the sleep data issue.
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Randy Resnick (randulo)🎷🎸
(@randulo) reported
@FitbitSupport That did work. Funny how much ongoing "maintenance" Fitbits require. Still don't get message notifications, but the hours have been spent for today.
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Karen Sladden
(@SladdenKaren) reported
@FitbitSupport Hi my fitbit charge 3 not syncing not working not recognising password..keep resetting ..getting fed up ..
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laura lynn
(@sonjiashutt) reported
@FitbitSupport Having difficulty charging my charge 4. Get it set up and charging, come back, it’s not charging. Help any tips?
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ann wall
(@shopshi) reported
@FitbitSupport Thank you so much. I’m having trouble with emails too will fix and get back to you
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Tara Voss
(@TaraVoss27) reported
@Maysoonandmimi @FitbitSupport My mother is having exactly the same problems with her charge 4. I’ve tried in vain to fix it but can’t. Never had problems with her charge 3.
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British Orioles 🇬🇧
(@BritishOrioles) reported
@FitbitSupport hi, I bought my versa 2 around 12 months ago from Amazon and over the past week the heart rate monitor is no longer working. I’ve tried recharging and resetting it and also updating the app, but it’s not working on my wrist. It just freezes on one number all day?
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Kim Marsala
(@Grateful795) reported
@FitbitSupport I cannot get my Fitbit ionic to charge. I read the troubleshooting article on how to resolve the issue, but nothing is working. I’ve restarted it over and over. I tried cleaning the contact points. I have to go thru this process every time I try to charge it (1/2)
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Kerri Todd
(@kdogg240) reported
@FitbitSupport I don't need to learn about your warranty. I need a product that isn't faulty. Two Versa's in less than 18 months And now I'm left with an expensive bracelet that doesn't do anything. You have threads on your support page of people with the same issue dating back to 2018 😳
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Sarah norris
(@norris_sarah) reported
@FitbitSupport The only issue I have is not receiving the notification. I know you keep saying you're working on it but I'm getting more disappointed
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Brad Hoffman 🇨🇦
(@producerbrad) reported
Is the @fitbit app down tonight? Mine is basically showing a blank screen. How am I supposed to track my fitness futility now? Haha
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Jerome Moorhead
(@jeromemoorhead) reported
@FitbitSupport alright guys, they're finally investigating why the widget had been broken for a year. right?
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Katherine Kyte
(@indoorkittykat) reported
@FitbitSupport Logged out and now can't log back in to the app 🙈 Wish I hadn't logged out, now knowing that was also an issue along with the dashboard for steps/stairs/etc wasn't showing up. Oh, well. (Can't log in to website either)
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Lauri
(@thebeachwa) reported
@FitbitSupport I’ve done all of the trouble shooting tips. I’ve disconnected the sense from the app and reconnected it. It still drains the battery very quickly unless I keep the app closed except when I sync it. The issue with the flights of stairs is another thing…
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Vicki Webb
(@VickiWebb27) reported
@FitbitSupport Is this issue why I still can't receive text msgs? Waiting on support to get back with me