Fitbit

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Fitbit problems in the last 24 hours

The following chart shows the number of reports that we have received about Fitbit by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Fitbit Outage Chart 10/26/2021 21:10

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Device Failure 24.82% Device Failure
  • Sign in 24.09% Sign in
  • App Crashing 19.34% App Crashing
  • Errors 13.14% Errors
  • Website Down 10.58% Website Down
  • Online Features 8.03% Online Features

Fitbit Outage Map

The most recent outage reports and issues originated from:

GermanyHanau am Main Device Failure
United KingdomMelton Mowbray Sign in
CanadaBoisbriand Device Failure
United KingdomCoatbridge Device Failure
GermanyHamburg Errors
FranceAgnos Device Failure

Fitbit Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:
  • Friarstone tiny dinky daffy (@Friarstone) reported

    @FitbitSupport my 10 month old Inspire 2 has stopped auto-recognizing my runs. It was recognizing my runs and recording them as exercise automatically to my app all the way up until a few days ago. What is going on and please help me rectify this issue.

  • jesseblucero Jesse B Lucero (@jesseblucero) reported

    @FitbitSupport It did help!

  • Pixionu Tejeev Patel (@Pixionu) reported

    @FitbitSupport No follow-up. Kinda sad.. no one could tell me what exactly was wrong. Seems you all follow a script and don't do ****

  • ouranometrian Ourania, top retard² PhD (@ouranometrian) reported

    @selentelechia @fitbit @ouraring It's a pysop to pull down the fertility rate

  • mattwerbin Matt Werbin (@mattwerbin) reported

    @FitbitSupport it's so bad, I connected Luxe to my Xperia 5 II successfully but then the firmware update constantly disconnects. Awful product!

  • HavilandMark Mark haviland (@HavilandMark) reported

    @WhatMikeTweets @FitbitSupport Same problem do you know they have known about this for year they are on public forum. As such selling them knowing about the issue under the consumer act is unlawful as not fit for purpose and you can issue a summons on line easily for £30 or so and get all your money back

  • HavilandMark Mark haviland (@HavilandMark) reported

    @FitbitSupport I am aware of this I informed you its out of warranty. My point is the issue was highlighted prior to you before i bought the device, it has been replaced once. It is and was not fit for purpose please send an address for civil summons

  • mondovid David Lamondin (@mondovid) reported

    @fitbit Will not stand behind a product the admit does not work as advertised. My watch does not take an accurate heart rate and the @fitbit response is "this is a known problem but there is nothing we can do". I suggested they refund my money or give me a product that works.

  • Annison72J Josh (@Annison72J) reported

    @FitbitSupport When is the iOS Fitbit app getting an update to fix sync issues with the new Charge 5? This has been a big issue since I bought the new one compared to the Charge 4 which synced flawlessly!! Almost wish I hadn’t upgraded.

  • bondking4 bond_king (@bondking4) reported

    @FitbitSupport does fitbit india has anything like customer care support after fooling people, i mean selling watches above 20000...????? never seen nor expected such poor, infact non existant customer care support for a so called premium smartwatch....

  • christinank58 Christina (@christinank58) reported

    @fitbit can you help me with my notifications not working properly?

  • Rona1946 Rona (@Rona1946) reported

    @FitbitSupport Yes I saw your message. I think people need to know about this little game you play about returns and replacement. If I had known that within 45 days I could've returned I would have. Instead I took the replacement, only to find out it's refurbished! More garbage!

  • daveram1 daveram (@daveram1) reported

    @fitbit I would like to let you know that your Fitbit Charge 5 is absolute garbage, along with your customer service! I will never again waste my time on your crap product that cannot update out of the box. Three devices (once having a best but rep watch) all fail!

  • DannyG2304 Dan (@DannyG2304) reported

    Absolute terrible customer service from @fitbit @FitbitSupport 🙄😒

  • PaulUnderwood74 Paul Underwood (@PaulUnderwood74) reported

    @FitbitSupport Hi, My wife’s Fitbit Charge 4 has fallen apart where the strap meets the main part, can you see if it is still in warranty if I DM you here account name / login?

  • ihalliwell Iain Halliwell 💙 (@ihalliwell) reported

    @FitbitSupport A new product lasts four months , and you are " striving to improve" really ? I'm exporting my data from the app into Google fit and will be buying an Android device , it's a right pain but worth it to move away from poor devices such as fitbits

  • digitalandreas Andreas Elia (@digitalandreas) reported

    I deleted my @fitbit account over a month ago, and was charged for fitbit premium a couple of days ago. @FitbitSupport have refused to refund me. Wtf? @CitizensAdvice

  • readonlylemon 식물호더 🪴 (@readonlylemon) reported

    @FitbitUK @FitbitSupport ordered a new Charge5 for my sister in the UK on10/08. On the 3rd day of using it, it dies completely. Tech support sending slow responses asking her to try out things. I am embarrassed my gift turned into a headache for her.

  • abbspowell17 Abby Powell (@abbspowell17) reported

    @FitbitSupport the button on the back of my watch is very loose and my strap keeps releasing without it being pushed in. I've tried different straps and it still falls off. Can you help please. I've had the watch less than a year!

  • HavilandMark Mark haviland (@HavilandMark) reported

    @FitbitSupport She has tried everything and i can see from the forums this was a massive problem prior to he buying the item meaning under the consumer act it is not fit for purpose. What good is a fitbit with no screen and its the second one!!

  • Michell05007695 Michelle Turner (@Michell05007695) reported

    @FitbitSupport I have had my fitbit inspire since christmas 2020 and the plastic connector on the watch face that the strap connects to has broken so the strap will not connect making the watch unwearable, what can be done about this please ?

  • iampaigeb Paige B (@iampaigeb) reported

    Has anyone else ever had their #fitbit be 1 to 2 minutes behind? Even when you resync and #connect it to the app and it syncs fine? But problem doesn't correct itself? @fitbit @FitbitSupport

  • andywexford1 andywexford (@andywexford1) reported

    @FitbitSupport You apologised for the misunderstanding but your DM shows that you still do not understand the issue. Very poor service.

  • hannahkauthor Hannah K, ハナ K (@hannahkauthor) reported

    @FitbitSupport I have a problem with my fitbit. Please resolve the situation ASAP.

  • StaceyM64107497 Stacey Mueller (@StaceyM64107497) reported

    @FitbitUK @FitbitSupport @fitbit any reason my Fitbit versa lite has decided to stop syncing all together after a week of the clock slowing down and being over an hour behind all the time? I have re and un installed the app and factory reset the watch and it’s still not working

  • stxmom stxmom (@stxmom) reported

    @fitbit why does my Sense keep shutting down? It’s fully charged. I’ve done a factory reset also. Crazy to pay this much for a device that does not work properly.

  • atschubart Andrew // atsigns (@atschubart) reported

    @fitbit Why is it that when I build a meal in the Food Tracker, I can't break it down into smaller servings? I don't want to have to figure out how many grams of each ingredient go into each serving!

  • Copelahana Robinhood of El Rancho’s Mom (@Copelahana) reported

    @FitbitSupport On my 2nd Charge 5, won’t connect or sync. Same prob with both. This is ridiculous. Support no help, just want to send me warranty info. Just want product that works.

  • CE_Loveless The Loveless Sea (@CE_Loveless) reported

    @FitbitSupport I did. You told me to do something I explicitly said had already been attempted and when I pushed further you just offered a replacement (that would take several week shipping time) and claimed no knowledge of this issue despite threads on your own forum talking about it.

  • LindaLawtonDK Linda Lawton 🇩🇰 (@LindaLawtonDK) reported

    @FitbitSupport Hi support bot please read my messages it was returned and found to be defective. this was more than two years ago. I upgraded to a Samsung watch which has out lived the Fitbit buy a year and a half so far. fix your screens thanks (minimum hardware life times > three years)