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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (38%)
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App Crashing (29%)
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Online Features (10%)
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Website Down (10%)
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Errors (8%)
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Device Failure (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ingelheim am Rhein |
App Crashing | |
 Madison |
Website Down | |
| Perkasie |
App Crashing | |
| Toledo |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
| Portage |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Emiley Rose
(@rose_emiley) reported
@fitbit could you at least make the starter band hypo-allergenic i literally got skin burns and rashes and then blisters and then my sking frigging FLAKES OFF WTF 😤
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tom w wolf
(@tomwwolf) reported
RE:Fitness wearables. I have been a longtime fan of fitness wearables, starting with a @GarminFitness Vivosmart in 2015. By the end of 2016 I had switched to a @Fitbit for two reasons: 1) Multiple broken Vivosmart display failures and resulting replacements, 1/8
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loulove
(@tideylouise) reported
@FitbitSupport my Fitbit has stopped recording my heart rate accurately during workouts. I've tried restarting, re connecting to bluetooth etc but still doesn't work! Please help :)
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Argos Helpers
(@ArgosHelpers) reported
@msalter2009 @FitbitSupport No problem ~ Matt
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Clinton Dsouza
(@ClintonCFC) reported
@FitbitSupport how do I cancel my premium subscription. The email you guys sent has no link for cancellation. Please help. In Google subscription it doesn't show up. Why is it so hard.
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Mike
(@michaelbmulcahy) reported
@FitbitSupport @tideylouise Mine does the very same thing! I’m on the treadmill at 150 to 160 bpm, and it all of a sudden drops it down to 95 bpm. So many in their “community room” experiencing the same thing. I’ve done ALL of the troubleshooting they recommend, but still can’t resolve my problem.
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Leslie Dice
(@LDice1019) reported
@FitbitSupport It stopped working as soon as I downloaded the update. The location/temp/how I workout hasn't change at all. One day, it worked and the very next in the very same situation, it did not. It's all over the help forum with others with the exact same issue.
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Don Mazer
(@DonMazer) reported
@FitbitSupport my versa 2 has a problem I can’t swipe clock face to different screens
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Leah Walkeden
(@_Walkeden) reported
@Officaljatman @FitbitSupport I have the same problem since getting the updated OS. The HR will track for about 10-15 mins of a workout and then tell me it’s about 80 or lower. No issues with this until I just updated the OS.
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🌊🇺🇸NativeAmericanTeacher🇺🇸🌊
(@N8TVinWA) reported
@FitbitSupport I've tried everything that has been suggested and troubleshooting tips online. Spent 30 minutes in chat and went to the app and see there are many people having trouble with the watches. I'm about ready to throw it away. It's become a piece of junk. So disappointing
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GamingBoom
(@Gaming_IBoom) reported
@FitbitSupport my Fitbit sense screen cracked from the pressure of my head on my pillow. Was wearing the watch with my arm under pillow as I sleep. I woke up with it broken. Please advise.
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Hugh DeBurgh
(@hughdeburgh) reported
@FitbitSupport Suddenly cannot sync with iPhone. Was working. Owned for less than 1 month. Does show accurate battery status and some data, but no sleep data. From watch says cannot find phone. Does not sync sleep data. Help!
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mark salter
(@msalter2009) reported
@FitbitSupport So was the advice right that problem with YOUR app since Last Software update has meant users will still face issues even after was claimed last week that issues resolved on 28th January?
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Jenny
(@butterflywren) reported
@FitbitSupport I have tried to pair my charge2 to my new iPhone 12 and it won’t work. I’ve tried deleting the app, resetting my charge2, turning Bluetooth on/off but nothing. Help!
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Bonny Romero
(@RomeroBonny) reported
from
Chelsea, Massachusetts
Anybody knows how to fix a versa 2 Fitbit. How to unlock it?? @fitbit I try everything and still can’t unlock that thing!!!
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mark salter
(@msalter2009) reported
@FitbitSupport Read your community pages and you will see plenty of others with the same or worse syncing issues. So answer the question when are you applying a fix to the fault on your app as was told by a colleague of yours.
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mark salter
(@msalter2009) reported
@FitbitSupport Funny you can check and point out it can sync when I've pointed out how I can get it to work but not admitted that others face same issue cos of your flawed update. So yes it's defective for sure. No doubt about it.
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mark salter
(@msalter2009) reported
@FitbitSupport But is the advice correct that support told me that problem with YOUR app? Cos is it worth exchanging if not going to work as problem your end ?
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Leslie Dice
(@LDice1019) reported
@FitbitSupport Buuuut when are you going to fix the heart rate issue? I know it's a known issue all over the help forum but don't see a fix coming? I know my heart rate is not "below zone" 30+ minutes into a spin class... Have done all the suggestions in the forum - HR still wrong.
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Ursula East
(@east_ursula) reported
@FitbitSupport @t_r_durham Fix your app it is shocking!!
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Sean eMperio
(@Kumitai) reported
@FitbitSupport You guys have already told me twice that you cannot help me because my issue isn’t covered by your warranty policy. I doubt you will tell me anything different.
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the bitter fairy
(@ultyme) reported
@FitbitSupport my stats say I didn’t walk 250 steps between 8&9am but also that I got 12 minutes of brisk walking in that same period because I was out walking. How can I fix it? Can YOU fix it.
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Yaniris Fernandez
(@ymfPR) reported
@Twitter @FitbitSupport I just got a new fitbit sense and I cannot get phone call notifications on my tracker. I have a reference number of 39625256. This is very frustrating. Thank you for your help.
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Patty Ochnikowski
(@POchnikowski) reported
@FitbitSupport My Fitbit charge 3 screen is too dark to read. I’ve rebooted the device numerous times and it’s still to dark to read. I can’t check settings, brightness, or sleep mode because it’s too dark to read. Help please.
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Sandy Cairns
(@sandycairns) reported
from
Gravenhurst, Ontario
@FitbitSupport please help Fitbit Charge 3 won’t keep a charge What is wrong ? Any ideas. I rely on my Fitbit all the time it’s my lifeline please help. Thank you so much
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M Cordeaux
(@CordeauxMelanie) reported
@FitbitSupport @fitbitindia Just received my FOURTH charge 3. GPS does NOT work on this device either. Like the other THREE. PLEASE PLEASE send a model the works or refund my money. You just keep sending me broken products.
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amanda ladhams
(@AmandaLadhams) reported
@FitbitSupport hi my versa 2 is stuck on the clock face. I have reset ,turned on and of, reinstalled the app and tried to change the clock face, the whole nine yards nothing works. Can you please help.
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Amy Atkinson
(@amyatkinson8) reported
from
Vancouver, British Columbia
@FitbitSupport my versa is not working properly. My HR and active mins are hugely elevated. Tried all the re-sets. Purchased Oct 2019 so still in warranty (purchased U.K.) but I now live in Canada. Can you please advise how I can get a replacement. Thanks
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Mike
(@michaelbmulcahy) reported
@FitbitSupport My New Inspire 2 doesn’t drops the bps constantly! On the treadmill, I’m at 155-160 bpm, and then all of a sudden it drops down to 95 or 100 bpm -and stays there (while my heart’s coming out of my chest!!). I’ve tried EVERY fix recommended in the community chat!
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Leslie Dice
(@LDice1019) reported
Maybe now that @Google owns @fitbit I should start reaching out to them for tech support. Because I can assure you my HR is not 105 when I'm 30 minutes into a spin class and just did a 75 second sprint 🙃 and fitbit isn't going to fix it...