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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (30%)
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App Crashing (28%)
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Online Features (16%)
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Device Failure (13%)
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Website Down (7%)
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Errors (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tracy |
Sign in | |
| Rochester |
Sign in | |
| Bradenton |
Device Failure | |
| Provo |
Device Failure | |
| Somerset |
App Crashing | |
| Kansas City |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Miss A
(@AnfieldRdYNWA) reported
@FitbitSupport hi last week i've been given a prepaid label to send my fitbit device back but i dont have a printer so i am unable to print out the label. I live on my own and working from home and i dont know anyone who has access to a printer, can u help? Thanks
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Tashaaa
(@TashaaaE) reported
why is it GLS Couriers have such a bad reputation yet @fitbit still use them and then not help when it goes wrong? they’ve fraudulently gave my consent for my parcel to be delivered elsewhere🤯
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MrsSteak
(@MrsSteak) reported
@fitbit @FitbitSupport product kinda sucks. Went for an hour long run and for 36 mins of that run my Charge 5 failed to register any heart rate. Registered at the beginning and end of run but not the 36 mins in the middle. WTF?
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Lisa Radford
(@lisamradford) reported
@oxleyjames @fitbit @FitbitSupport I’ve had a charge 5 a couple of weeks, replacing my charge 4. In general it’s a lovely product but battery life is terrible. Needs charging daily and I’m barely using features. Considering returning it
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Muneesh Singh
(@singh_muneesh) reported
@FitbitSupport Watch is dead !! I can’t able to charge don’t know what’s the issue
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Sackoous
(@sackoous) reported
@FitbitSupport @FitbitUK please could somebody help me with an issue around auto renewal where i have informed you I no longer want the subscription and you have refused to refund on Day 1 when debiting me the entire year payment? I would like to discuss with someone? Asap thx
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Neha Jain
(@Jain_Neha62) reported
@FitbitSupport fitbit counting hand movements as steps and stopped charging. In warranty. Customer care not reachable. Pls help. Order no 405-8235310-7146729 Order date: 18-7-2021. Ordered from Amazon.
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Hamid
(@hrk138) reported
@FitbitSupport my Fitbit charge 3 display is very dim after 20 months I restarted still not working as before unable to contact Fitbit support .what is the life span of Fitbit charge 3 . Is it less than 2 years?
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Aimee Arrambide (she/her)
(@TexanHispasian) reported
@FitbitSupport I cannot change the day and tim on either of my kids Ace 2 and they are 4 months and 14 hours off. The support pages show many other people have this problem and have not figured out how to resolve it. Help.
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james hooper
(@cboperator) reported
@FitbitSupport whey you sell watches but then don't make a app to work with them. I have a versa2 and no app for the Inn tablet the LG x Ventura or the ZTE Blade Spark. I may as well throw this watch in the trash. Ill never own another fitbit
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Dave Wherry
(@Dmwherry) reported
@FitbitSupport An issue? Like 1 issue? So frustrating when we go to a different time zone and the time won’t update for days. Just give an option to force an update.
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chef
(@nervallyte) reported
@FitbitSupport hiya, girlfriend is having a lot of trouble with original Charge HR. it worked for a long time but now refuses to turn on if it's not on the charger. we've scoured the internet and nothing works - it's bricked. could we exchange it for a replacement? please help!
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Gurkirat Kaur
(@Gurkira67544229) reported
@FitbitCanada @fitbit The second time I have got fitbit and it magically stops working after year battery issue and when called for help was given $30 so that I can reinvest my money in Fitbit again. Is that so I can contact back after year again to re-invest in 4th one?
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Jon, Friend of Jamis
(@doubledumbass) reported
from
King of Prussia, Pennsylvania
@FitbitSupport That is not helpful by any means. She wore her Garmin without issue and has had the Versa for less than a month and the solution is to … not wear it?
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Brian the Libertarian
(@BOConnell53090) reported
@FitbitSupport I did just that and the issue was resolved. Sometimes the simplest (and most cliched) solution is the best.
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MegOmyeggo
(@earlyaprilfool) reported
So far everything seems to point in the direction of faulty software and bad IT and customer service from @FitbitSupport I bet if someone could figure out how to "unlock" a @fitbit it'd be a fine device.
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Marcus
(@blitzer1977) reported
@FitbitSupport trying to get in contact with you regarding issue with my versa 2, static white screen for the second time in a month! Can’t even get to settings this time round #unhappycustomer
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MrsSteak
(@MrsSteak) reported
@fitbit your product kinda sucks. Went for an hour long run and for 36 mins of that run my Charge 5 failed to register any heart rate. Registered at the beginning and end of run but not the 36 mins in the middle. WTF?
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MegOmyeggo
(@earlyaprilfool) reported
Another day passed, another day that @fitbit still doesn't work. #FitbitCharge5 is really disappointing so far. No help from @FitbitSupport just a bunch of back and forth emails of having to explain the situation to 5 different agents all giving links to help pages. That's it.
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Sadaf Khan
(@nuqsh) reported
My Fitbit Charge4 is refusing to connect to the app. Have followed all direction, tips, tricks to no avail. Took the angry senseless decision to remove the device from the app in hopes it could be added back. But nope. Error 304. HELP @FitbitSupport
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Devin Nunes Calf
(@devin_calf) reported
@MrsSteak @fitbit @FitbitSupport Got same problem with Wahoo and Garmin chest straps. Given up!
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Puppy Von Pupperson
(@PuppyVon) reported
@fitbit @FitbitSupport your app has a massive glitch on Sense regardless of hard restart it doesn’t keep the toggle on the green on side for quick view.
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Kevin Muncie
(@KMuncie) reported
@FitbitSupport I want you to properly support my brother @tinymot who explained his issue in the thread above.
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Andrew Donnellan
(@ajdlinux) reported
got a @Fitbit Charge 5 today. first impression: awful! complaints on the interwebs about Bluetooth being essentially non-functional seem to be correct! wouldn't buy again, will probably return if it doesn't fix itself with a firmware update... which I can't currently install
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freddie gunston
(@freddie_gunston) reported
@fitbit Please help as you offered a new fitbit and sent refurbished one without wrist strap thks
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🥨hollyzone🥨
(@hollyzone) reported
11/01 - didn't cycle at the weekend but back in the saddle today and knocked another few seconds off the time (which should have been more but the one road I have to cross was busier than normal). Have also been reminded that my @Fitbit is terrible at tracking heart rates.
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Felipé
(@plbHQ) reported
@FitbitSupport Will DM as the article doesn’t solve my issue
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🐱
(@emilyyk143) reported
Wanted to hop on here and applaud @fitbit and @FitbitSupport … I needed to exchange my watch for a different color and it was SO easy and the customer support rep was so nice. Hands down the best customer service I have ever received.
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chasa
(@chasa) reported
@fitbit @FitbitSupport I hate going to social media for this kind of thing, but I am getting horrible customer support for a Charge 5 return which was lost by your designated carrier, FedEx. I need help from someone who will actually read the information provided.
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jazmine day
(@jazmineday) reported
@FitbitSupport my fit bit luxe which was purchased 6 months ago has stopped working.. it’s not showing up on my bluetooth on phone and cannot connect it to my app, i’ve tried everything resetting app/watch, bluetooth off and on again etc any help?