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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (43%)
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App Crashing (25%)
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Website Down (10%)
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Online Features (9%)
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Errors (9%)
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Device Failure (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Izola |
App Crashing | |
 Jewar |
App Crashing | |
 Frankfurt am Main |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
| Frankfurt am Main |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sharon Tait
(@Mrs_gimble) reported
@FitbitSupport please advise best way to get help with a faulty unit - thank you
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Cait Hale-Stilinski
(@QueenWolfCait) reported
@FitbitSupport I just brought my first fitbit yesterday and it won't hold a charge. What can I do? I've already tried everything that was suggested in community forum. Help please!
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Daniel Lopes
(@dj_jorjinho) reported
.@fitbit we've been asking for 2fa for years now. There's accounts constantly being hacked. Exporting personal data (doesn't this put you in legal trouble?). Your documentation site says how to turn on 2fa and the feature is nowhere to be found on the android app. What gives?
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Alli Hall
(@allihall3607) reported
@FitbitSupport I have a Fitbit versa which has stopped working the display is blank and I have one bar on the back that is flashing red - please can you tell me how to fix this
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Native Ecology
(@NativeEcology) reported
@FitbitSupport my versa 3 won't sync to the app on my android phone. I've done everything (more than once) on your troubleshooting page for non-syncing devices, but nothing is working. It randomly stopped syncing yesterday morning. Help!
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Ganesh
(@ganesh9606) reported
@FitbitSupport Pls help . My watch fitbit versa is showing wrong timing . I changed the time zone also but nothing happened . I live in pune and selected time zone GMT+5:30 KOLkata.
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Jake Jordan
(@jordanja80) reported
@FitbitSupport My Charge 4 seems to be stuck on v1.94.13. I can't use the settings app on the watch (it freezes & reboots), and the screen is so dim I can't see it most of the time. Phone and app are updated. I'd like to use my watch but can't because it's so dim. Help?
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Carly Jibson
(@CarlyJibson) reported
Infuriated with @FitbitSupport and their “customer service.” SAVE your money, buy a different product! For real! I bought 3 just this year because they immediately defect! #nope #fitbit #trash
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Jaswinder Billan
(@billanidus) reported
@FitbitSupport your app keeps saying POOR GPS ALERT on a route I have been doing for months. Making we want to buy a different company damn. Sort it out!
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Susan Sally
(@Sunshinesusie) reported
@FitbitSupport is there a reason my Fitbit app has been extremely slow? Is there an update needed? Are other users having the same issue?
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Megan
(@Megs2199) reported
from
Leeds, England
@FitbitSupport Hi, my Fitbit versa 2 isn’t tracking the calories I’ve burnt correctly, even though I’ve tried to reset it. Can I have some help please?
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Carol OByrne
(@Ballykeeffe) reported
@FitbitSupport This is not working either. When I try to connect my Versa 2 through the app it asks me to put in the 4 digit code displaying on the watch but my watch only shows "unlock with your phone" in red!
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Deborah Smith
(@zeborahs1984) reported
@FitbitSupport I have been unable to access the notifications settings in the app for my Fitbit all week to make an update. Transpires my husband has same issue. Is this a bug? I want to enable notifications for a new messaging app...
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Margaret Sephton
(@MargaretSephton) reported
@KateInTheTrees @FitbitSupport Still not working, it's going on the bin tomorroe
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sture
(@semraturg) reported
@FitbitSupport I have flex 2 ! after the recent update ; the sleeping data freeze . The overall use of flex2 slowed down!
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Holly Cooke
(@cooke_holly) reported
@FitbitSupport I keep getting an issue on my app where when I click the sleep tracking it freezes and I have to crash the app. Both my app and phone are up to date 😞
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Courtney
(@Courtmoud) reported
@fitbit Why does your product suck? Why don’t you stand behind your product? FITBIT is a BAD BAD Product!!!
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Yvonne Cooke
(@XxVampiredYvxX) reported
from
Galway City, Connaught
@FitbitSupport I had an email saying my account change request was successful. I've not requested this so changed passwords etc. Now I can't log into the app help please!
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mohammed rilwan
(@mohamme54737284) reported
@FitbitSupport hello! I have a problem with my Fitbit. It shows the Fitbit logo and 001. I tried restarting and etc, still doesn’t work. Please assist
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dan chall
(@danchall) reported
@FitbitSupport Not this year. I’m anticipating the issue which seems to happen every time the clocks change, not specific to me. I had an exchange of several DMs on Nov 1, no ticket number. I was advised to do all the usual things, but the only thing that fixed it was waiting for Monday.
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Mary Jo Ferris
(@mojoferris) reported
@FitbitSupport my fitbit has stopped syncing. Even the clock is showing 2.5 hours off on the time. I've tried turning on and off phone, fitbit, Bluetooth. I've tried Uninstaller and reinstalling the app. Unpaired and tried to pair. Nothing is working. Help! I miss my info!
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Jo Rose
(@jorose80) reported
@FitbitSupport Hi. I would like to add the strava shortcut to my Versa 2 but am unable to do this. Please help.
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Vickie Doswell
(@okienursevickie) reported
@FitbitSupport I am still having trouble with my Fitbit syncing sleep and steps. I have turned it off, recharged the battery for several days, reset it, etc. I don’t know what to do. I have an Alta HR and I think that update isn’t working for it at all. Up until last month I had no problems!
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AKA Ms. Eventful
(@AKAMsEventful) reported
Hi friends can anyone help me figure out how to get @FitbitSupport & @fitbit to help me with my brand new Fitbit sense which stopped connecting to my iPhone 12. I have been getting the run around and this is tiring!
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Carol OByrne
(@Ballykeeffe) reported
@FitbitSupport Hi I am still locked out of my phone. I cannot find the Device Lock section on my app. I've also tried to factory reset the watch but can't seem to so that either. Help please!
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𝚑𝚔 𝚙𝚎𝚛𝚛𝚒𝚗 🦖
(@hkperrin) reported
@FitbitSupport Are you not hearing me? I don’t care about any of the location tracking services of your app! That’s why I clicked “No thanks” at least a thousand times. Your app is violating @AppStore’s review guidelines. Fix it!
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Philip Wardle
(@PhilWardle) reported
@fitbit @SamHarrisOrg Disappointed with fitbit promoting Deepak Chopra via the app. He's a charlatan promoting "quantum healing" and alternative medicine and has been widely discredited by the scientific community. He only seeks to monetize his business. A very poor choice.
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GEEZER HOOPS
(@GEEZERHOOPS) reported
@FitbitSupport Hello, I have Charge 4, is not showing sleep data after syncing in the morning. How do I fix this?
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Lu Liu
(@Amyliu122) reported
@FitbitSupport Hi, I have a Fitbit Versa which is not working anymore, black screen, tried everything could not get the screen turned on. No damage, just went black when charging. Please what is the solution to make it work again?
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Yvonne Cooke
(@XxVampiredYvxX) reported
from
Galway City, Connaught
@FitbitSupport I had an email saying my account change request was successful. I've not requested this so changed passwords etc. Now I can't log into the app help please!!!!@