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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (47%)
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Online Features (17%)
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Errors (16%)
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Website Down (11%)
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Device Failure (5%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Louisville |
Website Down | |
| Virginia Beach |
Website Down | |
 Fréjus |
Errors | |
| Clearwater |
Online Features | |
| Arlington |
Errors | |
 Halle (Saale) |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Amanda
(@Roberson_588) reported
@216Unabomber @FitbitSupport Same problems and no help from technical suppy, mine is only 7 months old 🤦🤦
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Mrs A
(@25Dani20) reported
@FitbitSupport Hi, my Versa2 isn't linking with my phone since update... Spoken to chat advisor who said they cannot guarantee that the app would work on my phone! Worked fine before! Please help! Absolute waste of time wearing it without the app.
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Storm of the Mastodon
(@StormOfMastodon) reported
@FitbitSupport Ever since the most recent update the Fitbit app will not sync to my Charge 4. Tried everything even resetting the whole phone. Even removed the charge from the appl and tried re-registering it. It says "found" the displays the "have a problem?" screen.
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.K.a.r.l.🌈
(@Yorkkdheb) reported
@bulbenik53 @fitbit @FitbitSupport Yeah just been giving a load of fixes that don't work. And been told to follow broken links trying to fix it. No apology and no promise of an update to fixed the ***** up with last update. All very poor
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Christen Bennett
(@Chris10b2) reported
@FitbitSupport @fitbit Hey Fitbit. Any plans to fix the lousy app. I've only had my Fitbit Versa 2 since Christmas, and now since the latest update, it wont sync. You've got a lot of upset people in the Google Play app reviews who you're not even acknowledging. What's going on?
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Gemma Betts
(@gemmabettsphoto) reported
@FitbitSupport can I get some help re connecting my Fitbit With MyFitnessPal
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Wendy Campbell
(@campbedream) reported
@FitbitSupport My versa has stopped syncing since I did the last update!! please fix the issues.
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Steven Payne
(@stevenpayne28) reported
Mere weeks after Waze was part of Google, it became buggy. Now with the latest @fitbit release bluetooth sync is broken... #tech #conspiracy
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💥 LADY🍀FACE 💥
(@shenetherworld) reported
@FitbitSupport Hi. Ever since my versa did the update on 1/25/21 my fitbit dosent sync .Its asking to update tracker now and cannot update or sync. It was fine until update ,like many others,it no longer is. Help!
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Sharyl Tuton
(@Little_Whatso) reported
@FitbitSupport my charge 4 is only 3 months old and now will not sync. For the last 2 days I have done everything that Fitbit suggests one does, several times. It also doesn't respond to flicking my wrist for clock. I've really enjoyed my Fitbit experience to date. Please help.
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Cyrus deSouza
(@Cyrus4India) reported
@FitbitSupport I am being told on DM that you do not have any service Center in India. I have tried all this trouble shooting earlier too and Fitbit is effectively telling me to throw out the device. I am regretting buying a Fitbit.
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Katie Blaha
(@Katie_Blaha) reported
from
Queenstown, Maryland
Hey @fitbit and @onepeloton any time frame when the connecting glitch will be fixed? I miss my workouts being auto linked!
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CrazyA99nl
(@CrazyA99nl) reported
@FitbitSupport Tried everything I learned from the previous time it happened with my charge 2. Now after restarting everything it sees an unpaired charge 4, starts the init and goes from "found it" to "not working, try again?"
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Nazaki Aid
(@NazakiAid) reported
@FitbitSupport Just got a new Fitbit and I can't sync it with the Android app. Seems like other are having this problem judging by the reviews on the Play store. Will be returning...
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CrazyA99nl
(@CrazyA99nl) reported
@StormOfMastodon @FitbitSupport Did they fix it for you? I have exactly the same (android too I presume?)
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Christen Bennett
(@Chris10b2) reported
Hey @FitbitSupport and @fitbit . Any plans to fix the lousy app. I've only had my Fitbit Versa 2 since Christmas, and now since the latest update, it wont sync. You've got a lot of upset people in the Google Play app reviews who you're not even acknowledging. What's going on?
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Niki #Naxie #PaeveyPack
(@ItsADarcyThing) reported
So I think this last update from @fitbit is the problem and I refuse to do a factory reset on my phone/watch because of it. If multiple people are failing to sync/pair their devices, it is not our fault.
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Audrey Sta. Ana
(@Drey_StaAna) reported
@FitbitSupport hi! I acannot set up the voice assistant for my fitbit sense. I cannot locate the option. Please help.
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Maddie the DoomSlayer
(@bigbluetiefling) reported
@fitbit @FitbitSupport you guys really need to fix the bugs caused by your most recent update. From what I have seen, no one can sync their device with the app on their phone, me included. It was working perfect, wtf is this lol
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Storm of the Mastodon
(@StormOfMastodon) reported
@CrazyA99nl @FitbitSupport Nah none of their suggestions worked. I'm positive their update a couple of nights ago is the problem. I had no issues til that. And I'm a premium user too 😑
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Angela
(@Angie_W_) reported
@FitbitSupport I have recently updated my app and since then cannot sync my Fitbit. I have seen lots of people have this issue. Can you help?
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Christen Bennett
(@Chris10b2) reported
@FitbitSupport @fitbit Hey Fitbit. Any plans to fix the lousy app. I've only had my Fitbit Versa 2 since Christmas, and now since the latest update, it wont sync. You've got a lot of upset people in the Google Play app reviews who you're not even acknowledging. What's going on?
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CrazyA99nl
(@CrazyA99nl) reported
@StormOfMastodon @FitbitSupport Crap. So basically we're stuck till the rollback their "fix" with a new app update
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.K.a.r.l.🌈
(@Yorkkdheb) reported
@Jillian05941957 @fitbit That's bad. Thousands of people having the same issue. U should check out the reviews on Google play. They r down to 3.7 from 4.1 in 2 days. It's really bad. I just don't get why they can't just apologise and sort it. I've spent a whole day off trying to fix their mistake
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.K.a.r.l.🌈
(@Yorkkdheb) reported
So #fitbit did an update. Now thousands of users can't use their #fitbit. No apologises or yes we are sorting it with another update. Just buy another fitbit. So poor @fitbit
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216UnaBomber
(@216Unabomber) reported
@FitbitSupport im looking for help and advise. so this morning after an update through my Android app I was told I needed to update my tracker through my app I've been trying to do this all day do Wi-Fi through Bluetooth sensor update my Fitbit Versa has unpaired and not updated.
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.K.a.r.l.🌈
(@Yorkkdheb) reported
@FitbitSupport I've done all of your suggestions nothing works. I really need your team to update with a fix asap and offer your customers an apology. That's kinda the basic thing to do. Unlikely but there always hope
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JillianB
(@Jillian05941957) reported
@Yorkkdheb @fitbit They won't even admit they have a problem! 😤They better fix it and fix it fast! I paid enough for my damn fitbit!
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Sophie Evans
(@SophieeEvanss) reported
@FitbitSupport my Fitbit sense is around a month old and it already can’t hold it’s charge past two days when it’s meant to last six days.. can I have some help to sort this @fitbit @FitbitUK
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.K.a.r.l.🌈
(@Yorkkdheb) reported
@Jillian05941957 @fitbit I never even got a sorry from them. It's really poor to update something and make thousands of users unable to use it. And not say sorry for promise to fix it.