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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (30%)
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Device Failure (20%)
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Online Features (17%)
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Errors (17%)
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Website Down (13%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 West Mifflin |
Website Down | |
 Neukirchen |
App Crashing | |
| Traverse City |
Online Features | |
| Ingelheim am Rhein |
App Crashing | |
| West Chicago |
Device Failure | |
 Toronto |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Kelsey Leigh
(@khayin_mishaya) reported
@FitbitSupport hi there i recently got a fit bit inspire however it wont sync to my android phone can someone help me please?
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Nikhil Agarwal
(@NikhilA_tweets) reported
@FitbitSupport hi @FitbitSupport not available with any retailer, can you help?
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Hannah Louise
(@hannahlouwhitex) reported
@FitbitSupport I need help! My fitbit has registered that I took 70,000 steps yesterday and given me the badge for it. I think I did about 2,000 in all honesty. Kind of ruins it when i don't earn the badges myself. How can I reverse this?
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Lily Coates
(@LilyCoates1) reported
@FitbitSupport @fitbit my charge 3 has totally died, after vibrating loads and the screen flashing. Is there anyway you could help? I can't find any similar problems on your website 😭
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TammyLynn Kwan 💙💜
(@TammyLynn_17) reported
@fitbit @FitbitSupport someone really needs to give the Ionic Fitbit help forums some attention, you're hemorrhaging customers. Just a little help and guidance and kindness would go a long way.
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Jen
(@JenDaVinci) reported
@FitbitSupport @fitbit #fitbit This is the second watch I've had in a couple years. The last one was an Iconic that just died, I tried again, now the face pops off my Sense? Wasn't doing a thing. HELP!
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Holy Cow Vegan
(@HolyCowVegan) reported
@FitbitSupport Thanks for nothing @fitbitsupport. You pretended you were trying to help by asking me to DM, then came back with the same response I got from your customer service when I called. What a waste of my time. You’ve lost this customer for good.
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Megan
(@MeganMamaMoses) reported
@FitbitSupport hi, I have contacted you regarding a broken Fitbit ace band. You asked me to send more details which I did. You then stopped responding to messages. Please reply so I know the issue is sorted. Thank you
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Marcos Barrio
(@marcosbarrio) reported
50 minutes over the phone yesterday to explain my 78 age dad, keen on technology, how to export an ECG report from @fitbit app on iPhone, worst UX ever.
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Francine Willison-Perry
(@PerryWillison) reported
@FitbitSupport My new Fitbit Luxe is not syncing? Why? I removed my husbands Alta to see if that was what was causing confusion but that didn't help. My dashboard is not showing my steps, etc.
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Villain Complex 🇰🇳🇯🇲🇬🇧
(@Christo45891593) reported
Man, why are @Fitbit watches so ****. Like for £150 I'd love it if you could just do the bare minimum my old cheap £30 fitness tracker.
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Liv ⑂
(@surferliv) reported
@FitbitSupport This is an ongoing issue I've had lots of comms about. I was hoping for an update.
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Dharam Juggath
(@DJuggath) reported
@fitbit After 7 years of Fitbit loyalty, my Charge 4 died a week after warranty expired. A very poor investment and a common problem with Fitbit. I am done with Fitbit. Good luck to new customers.
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Jesús Figueroa
(@jerafino) reported
@fitbit I'm trying to verify my account and it's impossible, the page only says that the code doesn't exist. Can you help me on that?
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Robert
(@xrobertcmx) reported
@fitbit @Google Hi, Hope the week is going well, I handed off a Versa 2 to a family member and bought a Versa 3. Looked at a Sense, but, bad reviews. So, look, when I buy a $200 device, less than a year after buying a $200 device, don't upsell me. It ruins it.
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Jeff Stevenson
(@ukcomic) reported
@FitbitUK @FitbitSupport @fitbit I just want to know if Fitbit is still in business as they are not responding to any of my messages regarding the Ionic refunds and my ‘ Sense’ not working. Should have gone for an Apple Watch #Fitbit
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Lynn peutherer
(@LynnPeutherer) reported
@FitbitSupport just about ready to explode. Ionic recall done; ref number received but when I try to access discount code told no ionic linked to a/c. Customer service said reregister but can’t as it no longer syncs as Fitbit have disabled it. Please help me 🤞
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Verner Hanna
(@little_daffodil) reported
@FitbitUK @fitbit @FitbitSupport PLEASE HELP ME Recal #44502181 I reg'd my Ionic on Tues. I have not had any reply reg-> my discount. I need to order new one. I rely on Fitbit for medical condition I suffer. I will wait for refund, but need discount code. Made calls and emailed!
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Taylor Murphy
(@Taylor_Murphy) reported
@fitbit I just learned you guys don’t fix your devices? You just give a small discount on a new $300+ watch and let so many unnecessary electronics go to the landfill?
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Kunal Shah
(@kunalkshah27) reported
@FitbitSupport does not offer any helpful support either..they keep forwarding to different help links which do not have India specific helpline number. This is happening even when Twitter support is mentioned under the same links but i guess no ownership of issue at Fitbit..
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KenvinHealy
(@kevinbhealey) reported
@fitbit The 12 month free subscription was not available when I reorder with the discount, now your help desk says bad luck, I cant have it?? Is your customer service always this bad???
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Marcos Barrio
(@marcosbarrio) reported
@FitbitSupport Hi, thanks for your answer; we managed to do it by sending me screenshots of every screen; that’s why the 50 minutes of call. The problem here is how unnatural the process is, it has not been thought from the UX point of view.
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Vaibhav Gupta
(@vaiiibhavgupta) reported
from
Jaipur, State of Rājasthān
@fitbit @FitbitSupport I congratulate you on topping the list of companies providing worst post sale service and also for having the worst customer support. "Personal Opinion". Makes no sense to me in buying your fitbit "sense". Poor performance. No resolution of customer issues.
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Taylor Murphy
(@Taylor_Murphy) reported
@fitbit Hey no one’s responded to me about the fact that you guys don’t fix your own watches just give a ****** discount
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Gemini6Ice @ G2S
(@gemini6ice) reported
@nmHz @fitbit And their customer service is absolutely the worst. I tried reporting an item in their database that had wrong unit calculations, and they reply with “it looks like your device is not fully charged. Please charge it.” That has nothing to do with their app’s database??
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Gemini6Ice @ G2S
(@gemini6ice) reported
@nmHz @fitbit They just go through a troubleshooting script without bothering to understand what issue they are dealing with.
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Jeff Stevenson
(@ukcomic) reported
@FitbitSupport But in the mean time what do I do with my sense that’s not working ?
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ravi kumar jambala
(@jrravi14) reported
Don’t buy Fitbit at any cost it is one of the worst device @fitbit @FitbitDev @FitbitIN
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Mongezi Masombuka
(@mongeasy) reported
Whatever you do, don’t ever buy a @fitbit watch. Terrible product. I’ve had their watch for about 14 months with 3 or 4 replacements got tired to replace it for the 5th time.
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Yieki
(@Yieki1) reported
@fitbit This is a bad post FitBit. You're shitting in the face of all those people who have chronic illnesses snd other restrictions. And you used someone who has untold wealth and privilege. Fking hell FitBit.