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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (50%)
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Online Features (18%)
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Errors (15%)
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Website Down (9%)
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Device Failure (6%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Fréjus |
Errors | |
 Clearwater |
Online Features | |
| Arlington |
Errors | |
 Halle (Saale) |
Errors | |
| Lewisville |
Online Features | |
| Fréjus |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Graeme Thompson
(@graeme_0273) reported
@FitbitSupport my daughters Ace2 won't restart. It buzzes when I hold the button down for 5 seconds but nothing happens after that. It's not responding to swipes and I can't view battery %.
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2D
(@angela_undead) reported
@FitbitSupport please help me.
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Kim Harper
(@KimEHarper) reported
@FitbitSupport having problem with my new aspire 2. Heart rate was working in real time and stopped. Have been to settings and checked it’s on but despite update and then sync not showing in app.
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Ian Chua
(@iancmk) reported
@FitbitSupport been having issues with my Versa 2 not detecting my heart rate. It has been more than 2 weeks now and am quite frustrated that I can’t find an answer in the communities and can’t seem to get my device to work properly as it should. Please help.
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Nikki Westlund
(@miss_blue72) reported
@FitbitSupport Haven't been able to sync my Fitbit since November 5th. Many people have been told it's an issue with their phone. Seems like it's an issue with the Android 11 update. When will there be a fix for this on your end?
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JasonD1989
(@JasonDD1989) reported
@alisondewheeze Especially cause the app doesn’t remember that you purchased them. .@fitbit .@FitbitSupport please fix this.
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Kristina Martinelli
(@GetEnergized11) reported
@FitbitSupport I got a sense for Christmas and have walked through all the troubleshooting steps and still no notifications. Help please. Thx
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Mathieu Gagnon
(@TruPlaya1870) reported
from
Gatineau, Québec
@FitbitSupport Hi, since I've hard reset my Fitbit Sense watch, it seems like the ECG is not working as it should. I get inconclusive results. I've read that some watches had to be exchanged because of this. How can I verify this? Thanks in advance!
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Paul Bridge
(@pbridge63) reported
@FitbitSupport Charge 2 will no longer Sync to phone. Problem started when App was recently updated..... Any advise?
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Greg Jericho
(@GrogsGamut) reported
@FitbitSupport Got a versa 3 - unable to synch with iPhone. Have updated the iOS, the phone cannot find the watch. Have tried other devices, same issue.
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colin
(@ginobilithegoat) reported
@FitbitSupport I sent a DM regarding an issue I am having. Is that the best way to get in touch with Support?
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Name cannot be blank
(@keylimereveal) reported
@FitbitSupport Got a Versa lite for Christmas. Just keeps switching off. It's fully charged and I've held the button in for 10 seconds as recommended. Still dead. Help please
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Sarah Davies
(@scdavies0) reported
@FitbitSupport my fitbit alta isnt syncing unless charging, and the screen wont respond to being tapped when not charging. It syncs fine when on charge, and doesnt look like a battery issue. Running v 21.21.40.2 of device and phone is android 10. Any ideas?
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Sandra Cutler
(@SandraC1scifi) reported
@FitbitSupport I have had my Fitbit Charge 3 since August 2019, but now there are white lines down the screen making it impossible to see anything displayed. already checked replies from other people on fitbit community and done as advised- changed clockface, rebooted. No change
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Feralina Cat
(@FeralinaCat) reported
@FitbitSupport is miss-named! They do not support buyers of #Fitbit probably because they know it is a **** product and fails constantly! Contacted them yesterday via direct message and they can't even be bothered to respond!
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Erin McWilliams
(@emcwil1) reported
@FitbitSupport got a Fitbit Zip for Christmas but can’t get the battery door open and using the tool that came with it. Seems this has been a known issue so...What do I do?
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
Tough going for a run in the cold today. Glad I got it done though, need to burn off the food and alcohol. Shame @fitbit keeps dropping GPS mid run, wonder when the fix is going to be out for charge 4? @FitbitSupport
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holly morris
(@hollymorrisss) reported
@FitbitSupport can someone help me with a premium membership problem please? X
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Maryse Leclerc
(@marylec2012) reported
@FitbitSupport Hi! For the last couple of days I’ve been having major difficulties with my Versa Lite. Many times it’s just simply stop working. I manage to reset it to factory set ups twice and it seemed to work fine afterwarks both times but the same problem keeps on happening.
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Jared Morgan
(@jaredmorgs) reported
Just had an infinite boot loop on my @fitbit Versa 2. I couldn't get the device to remain up long enough to get to the settings on the device for a Factory reset after pin unlocking. Only after I removed the watch from the app did it remain stable. This suggests a sync issue.
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AMIT BHUWANIA
(@AMITBHUWANIA) reported
@FitbitSupport This link shows error but i am sure its a technical and manufacturimg fault. The strap of one side moves out quite frequently and it does not hold. I have not been using the device frequently particularly since last one year due to covid and hence reporting this issue now
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Sam McArthur
(@MrsMc19_) reported
@FitbitSupport why is it I am unable to invite my friends to challenges, but they can invite me? Also, friend requests I get one, and it just doesn't load!! So annoying as a premium member as well to be having such issues! Help please!
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Andrea Brownsword
(@Andbrownsword) reported
@fitbit my new Fitbit sense will not download the update so can’t get it working. I’ve tried everything! I see this appears to be a recurrent issue for other people. Can you please help??
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Isro RO
(@Igespino) reported
from
Xicohtzinco, Estado de Tlaxcala
@FitbitSupport hi, where can I fix my versa 2 in Mexico?
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Feralina Cat
(@FeralinaCat) reported
@FitbitSupport Thanks for absolutely nothing! Not only did you not solve my problem with your product but, the chat session was abruptly ended! Any @GarminFitness reps out there want to sell me on your device over @Fitbit 😡🤬😡
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Grace is #StayingHome for the holidays🎄
(@dna_heligrace) reported
Huge bummer to get @fitbit Premium and then boom, my Alta HR no longer is able to connect to my Pixel 3A and I can't actually *use* my Fitbit 😒 apparently it's a knownOS system problem. I hope it gets resolved soon.
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ked
(@kateedalton) reported
@FitbitSupport I have a Fitbit Versa and have been experiencing problems with syncing with my phone from the moment I bought it. I thought the last software update had resolved the issue, but it still will not sync. Very disappointed.
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Jennifer ten Seldam
(@JenTenSel) reported
@FitbitSupport my Versa has gone to black screen and can’t wake it up even after multiple reset attempts. Help!
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Hawkeye977
(@Hawkeye977) reported
Terrible customer service @fitbit I ordered a Charge 4 on 11/29 as a Xmas gift but It never arrived. Tracking says it was never delivered to USPS. I called your Customer Service 3 times and told this is MY problem and I have to deal with USPS. All I want is a refund.
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Aly Coyne
(@alycoyne24) reported
@FitbitSupport my Fitbit has stopped working, can you help?