Is Fitbit down?

@FitbitSupport I have an inspire hr- my husband was given an inspire 2. He is getting my text messages. How do I turn this off. I went into notification and closed his messages but didn’t help.

@FitbitSupport My charge 4 is broken, how do I file a factory warranty claim?

@FitbitSupport Hi, My fitbit watch battery is dying within 10 minuted after charging it and there is no service center of you in India so please guide me how to overcome this issue

@FitbitSupport Is the Charge 4's BlueTooth garbage, or did I just get "lucky" with the one I bought a couple weeks ago? Constantly having to redo the setup just to get it to go back to syncing to my app REALLY sucks.

@FitbitSupport I have sent a number emails about a problem with my charge 3 Fitbit. On 17th Nov I spoke with an agent who reset it. He advised me that a software update would issue in a couple of weeks. The issue is that my sleep is not syncing in the morning.

Extremely disappointing service from @FitbitSupport have now contacted you over 4 times about my broken Fitbit which I send back to yourselves. I have now been waiting 4 weeks for the replacement which was only supposed to take 10 days & also promised emails non received.

Where can I get my fitbit repaired? Or atleast exchanged? This is my second device and stops immediately after the warranty period is over. Email support simply denies to help @FitbitIN @fitbit @FitbitSupport

@FitbitSupport hi m not able to update my new versa it is showing this update version of 32.33.130.lot of app asking for an update to down load like find my phone etc. Kindly shell and guide me.

@padzor @fitbit So they released an update, that trashed the battery, the suggested battery fix broke the Fitbit and they just shrugged? I'd be annoyed too.

@FitbitSupport Sorry this reply does not help me! I guess you are saying put this down to experience! Your biggest competitor at least have a full repair network such a shame Fitbit will not stand behind their products!

@FitbitSupport Your day step streak counting is way way off Over 80% error!

@FitbitSupport What else do you need? The video shows the problem.

@fitbit @FitbitSupport the second one couldn’t fix the problem either. How do I return or get a refund for this piece of junk? Really fed up with the product. I should have never left my @Samsung It was heavy , but reliable. Do not waste your money on fit bit folks.

@FitbitSupport is there something wrong with the (EU) site? I’ve tried making a purchase for the last couple of hours but I can’t get past filling out my address. I’ve tried different browsers & both my phone and laptop. Same problem everywhere. It loads for a sec, then nothing.

@FitbitSupport my Fitbit has stopped tracking my HR accurately, no matter how intense the workout my HR doesn’t move above 100 when it usually hits 170. I’ve followed all steps to try and fix this issue including wearing tighter, restarting ect all without success, please help

@FitbitSupport I’ve done that, tried another device and another browser. Nothing working. New support guy says the website is broken. Everyone telling me something different!!

@fitbit @FitbitSupport Your website crashes every time I try to purchase, and your support staff say “Try again later” with no attempts to resolve. Sort it out, mate. A tech company with broken tech isn’t a great look

@FitbitSupport i tried to send but not working because email not valid as communication way

@FitbitSupport can’t purchase from your online shop? Is there an issue? It will not let me progress beyond shipping screen without valid VAT ID which I don’t have

@FitbitSupport your last app update broke my Peloton integration. How can I fix this?

@FitbitSupport Hi my Fitbit alta hr will not charge. I have followed all the advice on your help page. It is only 30 months old, I would have expected the battery to last longer than this. Please advise/contact me. Thanks.

@fitbit Worst company EVER. Non existent support ..too busy marketing.

@fitbit @PartyTimeSloth Yep damn lucky ..cos you can't rely on them for any help if there is a problem..

@FitbitSupport It is showing "no- internet error" despite having full internet acess on phone.

@FitbitSupport I have read this but it didn't solved my problem could you please share your customer care number

So, last night my @fitbit ionic died during a factory reset, to clear up the battery drain issue which had plagued it since the recent update. Contacted support, but got "nothing we can do. here have a discount code." but dscnt only on lesser devices. Actually annoyed now.

@FitbitSupport my Fitbit 3 screen has died, last night it had random white lines all over it and now it is just black. It is recording data to my app but I cannot see anything. I have tried the trouble shooting ie charge it/change the clock face and nothing. Please help

Hey @FitbitIN alexa is not working on fitbit versa 2. Please help. @fitbit @FitbitSupport

@FitbitIN @FitbitSupport worst after sale service from Fitbit. No one is replying on mail. Really bad and annoying.

@FitbitSupport Hi Fitbit. I have sent you a message reference broken strap replacement. Please can you check. Thanks.