Fitbit

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fitbit Outage Chart 07/18/2024 17:10

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Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  1. App Crashing (49%)

    App Crashing (49%)

  2. Errors (13%)

    Errors (13%)

  3. Device Failure (13%)

    Device Failure (13%)

  4. Online Features (11%)

    Online Features (11%)

  5. Sign in (8%)

    Sign in (8%)

  6. Website Down (7%)

    Website Down (7%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United KingdomBlackwood Online Features
United StatesHuntington Beach Errors
CanadaOttawa Device Failure
SpainSegorbe App Crashing
IrelandCill Airne Sign in
United StatesBrigham City App Crashing
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • welshrobot BBunny (@welshrobot) reported

    @FitbitSupport Hi, am having trouble with my Versa 2. It stopped working properly yesterday, we have updated and reset it all but still stuck. It will count steps but nothing else I can’t access any of the menu options or select exercise etc 😞

  • Patronpunisher Stephen Patronick (@Patronpunisher) reported

    @StephenKing I figured out a worse advertisement then My pillow, those suck anyway, it’s @fitbit , at least on my timeline. It’s every 10 tweets now. @elonmusk fix yo ****.

  • stephenlappin Slap.me.senseless (@stephenlappin) reported

    @FitbitSupport I remain a premium user, but premium features Daily Readiness and Health Metrics stopped working a few weeks ago! I see nothing in the online help articles to explain this.

  • JonasSabatini Jonas Sabatini (@JonasSabatini) reported

    @FitbitSupport having trouble adding friends. Can't add by email, username, or contact. They can't add me either, what should we do?

  • diamonddailyyy Diamond (@diamonddailyyy) reported

    If your Fitbit is broken, where can I go to get it fixed? @FitbitSupport?

  • SinnyCheung Sinny Cheung (@SinnyCheung) reported

    @FitbitSupport can you pls urgently help? My Fitbit is not syncing since yesterday. I tried everything and nothing is working.

  • fravelcj Lord CJ Fravel 🐧 (@fravelcj) reported

    @nixcraft Just got done complaining that my @fitbit has extra paywall features using the same data that it always has access too. We've really screwed ourselves by allowing companies to pull this ****.

  • sandiebruce Sandie (@sandiebruce) reported

    @FitbitSupport my 2 month old Fitbit Alta HR is no longer registering me as being alive (No Heartbeat) and also no longer teaching my sleep even though it’s permanently attached to my wrist … HELp! 😳

  • greesama1988 Samantha (@greesama1988) reported

    @fitbit My Fitbit app still is not working

  • ShannonDowney Shannon “Badass Cross Stitch” Downey (@ShannonDowney) reported

    @FitbitSupport Still not working. Any eta on a fix?

  • JZ_Graham 🍗🇺🇸Bojangles Champion🇺🇸🍗 (@JZ_Graham) reported

    @FitbitSupport Why can I no longer manually enter the calories burned on my @fitbit app? I can enter the type of cardio, time, length of session but not the amount of calories. Please help.

  • sunnylynn54 Lorie Smith (@sunnylynn54) reported

    @FitbitSupport It was frustrating but my issue was resolved after about 7 hours of the app being non-responsive. I hope this doesn't happen again. I did appreciate the technician who spoke with me on the phone.

  • TracieFJoy Tracie Joy (@TracieFJoy) reported

    @FitbitSupport is this issue EVER going to be fixed? Why have premium if nothing is working

  • Mahendra_R Mahendra_R (@Mahendra_R) reported

    @FitbitSupport And then disappear. Device would buzz every few seconds even though it is securely connected. Even bought a new official charge cable thinking it was the issue. I have to press the charge cable button 3 times to bring the normal screen back.

  • TheUrbie The Urbie (@TheUrbie) reported

    @fitbit I'd be surprised if the watch lasts a week based on the garbage products you release. FYI, fitbit products tend to break well before the warranty expires and they refuse to repair or refund them.

  • jellieTiemersma Jellie J. Tiemersma (@jellieTiemersma) reported from Groningen, Provincie Groningen

    @FitbitSupport Ok hut how do i use the app now you changed the size of the figures on the screen ? Is #accessibility not an issue for @fitbit

  • srostedt Steven Rostedt (@srostedt) reported

    I just got a Pixel Watch that I'm thinking of returning. Why? Because @fitbit never fixed the issue of having more than one watch on their app. I need to disconnect my versa 3 that last 5 days, for a watch that can only last a 1 day on a single charge???

  • UrsTrulyButch Mr Clive (@UrsTrulyButch) reported

    @FitbitSupport Hello! My Fitbit Versa 2 heart rate stopped working. I have done a hard reset and updated but still not working. Kindly help.

  • Skye_2022_X Anup (@Skye_2022_X) reported

    @fitbit have an ionic that I am trying to get a refund for. Trying to verify my refund but saying I don’t have registered device. Can you help?

  • lydenburg1 Christopher Bayley💙 (@lydenburg1) reported

    @FitbitSupport help! My sons versa purchased in March this year will not charge. The cables are fine as my wifes versa, my daughters versa and my sense charge fine. I have cleaned contacts as advised on fitbit help guide. All that happens is connect to charger 0% shows then stops

  • don11one1 Don 4 ☮️ Peace ✌️🕊️🇺🇦💙 (@don11one1) reported

    @fitbit Been there, done that. Hoping a third party cable coming tomorrow will fix it, but everything I try only works once.

  • ExhaustedWytch Three Crows in a Trench Coat (@ExhaustedWytch) reported

    Props to @FitbitSupport. My Charge 4 has broken so I got in touch this morning for a replacement. My model isn't in stock so they're sending me the Charge 5 as a replacement. Spot on service!

  • _PeriPeriwinkle PeriPeriwinkle 🎄 (@_PeriPeriwinkle) reported

    @fitbit I'm trying to buy something from your site but I don't get Klarna as a payment option, only debit/credit and Paypal! can you help me with that please?

  • lilyryan Lily Ryan (@lilyryan) reported

    @FitbitSupport just updated the app today and now the battery percentage icon on my app has disappeared. Is this an error?

  • jpbgc75 Jwg (@jpbgc75) reported

    @FitbitSupport a decent conversation and nothing is happening.The watch is still laying in his box,You all know what the problem is and first you send me the same wristband that has the same problem and the second time it happens fk all happens.

  • vickytross Vicky Tross 🇪🇺🇪🇺#FBPE 💙 (@vickytross) reported

    @FitbitSupport my fitbit app suddenly needs my notifications on to sync?? Why is this happening? I can't have notifications on because of my job so how do I fix this please? As it's very intrusive. Frustrating enough that it forces you to have your location on when you sync.

  • Juliaishier Julia (@Juliaishier) reported

    @FitbitSupport hi! My Charge 4 battery (1,5yr old) drains since yesterday. Goes from 100% to dead in a few hours. Tried to charge it a few times but keeps draining and already tried resetting etc. Can you help me?

  • Mahendra_R Mahendra_R (@Mahendra_R) reported

    @FitbitSupport Thanks for the reply. I already tried these and have all services/settings disabled like gps, always on display etc off. Also tried rebooting etc. Should mention that when the issue started, the Fitbit logo would appear on screen when connected to the charger. Would show briefly

  • MdAntonieta Maria Antonieta Diaz- Fernandez (@MdAntonieta) reported

    @FitbitSupport Help … 🆘 my Fitbit charge 5 collapse … suddenly… the Fitbit logo is in and out in the Home Screen … I need help !!

  • FranckChaze FranckChaze (@FranckChaze) reported

    @fitbit @FitbitSupport @Fitbit_FR since 14/09/2022 you send us #FitbitIonicRecall Dear Valued Customer, Thank you for registering for the Fitbit Ionic recall. We verified your account, disabled device syncing, and will issue your refund within the next 3-6 weeks.🆘Respect Us 🇫🇷