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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (35%)
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Online Features (19%)
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Device Failure (19%)
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Errors (14%)
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Sign in (6%)
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Website Down (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Device Failure | |
 Denver |
App Crashing | |
 Dole |
App Crashing | |
| Elkin |
Errors | |
| Alexandria |
Online Features | |
| Wilkesboro |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Fat Boy Exercises! 🇪🇺🇬🇧🏳️🌈⚤
(@FatBoyExercises) reported
@FitbitSupport What issue!!! No issue was mentioned!!! Nor was it any other time you've responded to it over the past few months. It's an automated daily total sent using IFTTT. I've been using it for years!
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Sneh Joshi
(@SnehJ) reported
@kfitzy @FitbitSupport So my flex2 hasn't been syncing and I wrote to Fitbit several times and they said that know of this problem and are looking into it. Today I received an email saying my device is out of warranty so it can't be replaced.
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Matt Porter
(@Gemfruit) reported
@FitbitSupport My sensors are clearly broken. I'm climbing maybe 10 steps a day, but for the last 50 days it says 200+ daily. I know weather can mess with pressure, and thus steps, but not this much. It's been consistently off. I'm out of warranty, and your policy has been made clear.
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Todd Ramirez
(@Todd_Ramirez) reported
After giving @fitbit several chances with various product that have died way too early through the years, I'm done with them. I'm now giving @Garmin a chance. Don't let me down like fitbit has!
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Paula Bruce
(@PaulaSunBruce) reported
@FitbitSupport My charge 3 is not keeping time and will not sync. What’s wrong and what can I do to fix it?
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richard morgan
(@tricky974) reported
@FitbitSupport so another day and still no refund, no staff help at all
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Jes ♏️
(@JesCTaylor) reported
@FitbitSupport please help I have the versa 2 and I charged it this am and it’s already saying low battery. This keeps happening
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richard morgan
(@tricky974) reported
@fitbit ABSOLUTELY DISCUSTING CIMPANY DECLINE TO HELP. I WILL BE GOING TO CALL BHAM AGAIN TOMORROW TO GET MY REGUND AFTER 9 DAYS WQITING SINCE YOU HAD IT NACK AND WILL NOT REFIN ME FITBIT DO NOT HELP STAY CLEAR OF THIS USELESS COMPANY!!!!!!!!!!!🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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Sheri Karobonik
(@skaro964) reported
I have to tell you @fitbit , I have been using a #fitbit since one came out. Over the years you have become very unreliable. My #sense won’t even hold a connection to sync. Apple Watch in my future per DH. It’s your software, fix it.
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strangerbabble
(@strangerbabble) reported
@FitbitSupport I registered and set up a brand new Charge 4 yesterday that was supposed to have a 3 month free trial of premium but I’ve been billed. How do I fix this? Thanks.
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Carol grassie
(@GrassieCarol) reported
@FitbitSupport I had assumed that this would have been prioritised considering the trouble that I have been having getting this sorted.
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dr.kush_vyas
(@drkushvyas1) reported
@FitbitSupport my fitbit charge 3 screen is dim Tried restarting and setting options, nothing works Please help
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Rudra Chowdhury
(@prudent_invstor) reported
from
Kolkata, West Bengal
@FitbitSupport Team - I have been in touch with DM already. You are diverting me to the same policy document which clearly states 1Y of service for new devices. Help me understand why you can't repair a faulty device well within Warranty period (8months old) - in clear words please
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Clara Masters
(@clarammasters) reported
@FitbitSupport Hello! I’ve tried all of the recommended fixes but my Fitbit Versa Lite is still showing the wrong time. How do I fix this?
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Kathy Fitzgerald
(@kfitzy) reported
@FitbitSupport Help! My Charge 3 won’t synch. It’s been slow to synch over the past week, but now it utterly refuses. I’ve tried turning on and off Bluetooth as the forums have suggested.
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sandra
(@pooheadbridie) reported
@FitbitSupport My Fitbit won't sync to my phone. I have done everything it has said and it won't read on my Bluetooth. I have it 3 weeks and it has worked about 3times. What else can I do to fix
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MummaShreeve
(@RachelCShreeve) reported
@FitbitSupport Still not working and now my 10,000 steps target achievement ticks are not working either!
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Author Jennifer Rose
(@JenniferRose62) reported
@FitbitSupport help! My Fitbit has stopped tracking sleep, I have restarted my watch 4 times, cleaned it every night before bed and still nothing. What can I do next?
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Jenna
(@heymallorie) reported
@FitbitSupport hi, I charged my fitbit up to 100% and in the space of 2-3hrs its back down to 16%. This has been happening over the past couple of days 😫
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Jay P
(@p89_jay) reported
@fitbit @FitbitSupport Disappointed in your level of product support. How do you not have repair parts for such expensive devices? My fitbit stopped working with under 2 years of use. I cannot fix it so there it goes straight to the garbage. Never again spending money here again!
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Anil R Karwa
(@karwa_anil) reported
@FitbitSupport Hello, I am using fitbit Charge 3 from the last 3 years and it started showing a glitch few months ago. But now it has stopped working entirely. Please guide me in what to do about the fitbit.
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Kelly Foster
(@kellew29) reported
@fitbit my Versa has started to change the time by itself a d taking ages to sync, I have followed all the steps online to unlink Bluetooth but now it won’t find it when reconnecting. Please can you help?
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richard morgan
(@tricky974) reported
@fitbit ABSOLUTELY DISCUSTING CIMPANY DECLINE TO HELP. I WILL BE GOING TO CALL BHAM AGAIN TOMORROW TO GET MY REGUND AFTER 9 DAYS WQITING SINCE YOU HAD IT NACK AND WILL NOT REFIN ME FITBIT DO NOT HELP STAY CLEAR OF THIS USELESS COMPANY!!!!!!!!!!!🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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richard morgan
(@tricky974) reported
@fitbit @Pac12Network @StanfordMed ABSOLUTELY DISCUSTING CIMPANY DECLINE TO HELP. I WILL BE GOING TO CALL BHAM AGAIN TOMORROW TO GET MY REGUND AFTER 9 DAYS WQITING SINCE YOU HAD IT NACK AND WILL NOT REFIN ME FITBIT DO NOT HELP STAY CLEAR OF THIS USELESS COMPANY!!!!!!!!!!!🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 STAY AWAY
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Adriana Freitas
(@adrianafreitas) reported
@FitbitSupport Is NOT a satellite problem - the photo next to it is from a device that was also on my Wrist at the same time... So the Satellite was not the Problem... I have proof they were working properly... BTW I worked w Location Based Services a big chunk of my career... no BS please
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𝕕𝕖𝕟𝕚𝕤𝕖 🌌
(@deniseeeeee_xo) reported
@fitbit used to have amazing customer service if an issue was happening with your device but boy has that changed. Wasting hours of my time weekly with their customer service because my device is having issues and not resolution is getting really frustrating. 😒😒
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HollyO
(@Hodobbs) reported
@FitbitSupport Hi, the problem is still happening.
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Libby Webb
(@Lib_Webb) reported
@FitbitSupport I keep reading that you reply to emails within 24-48 hours. So why haven't I received a reply since Monday? 🤔 You'd have thought replacing a device with a broken strap would be fairly straightforward...
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Em
(@EmilyJaneBunce) reported
Why can't @fitbit give people the option to turn off floors so it doesn't give wildly inaccurate cals burned or fix their shoddy stair counter. Either would be great 🙃
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Jaimee Pascale
(@bklyndevil) reported
@FitbitSupport I have my Loftilla scale syncing to my Fitbit app but when the weight comes over it's not correct. Any fix to this?