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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (52%)
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Online Features (13%)
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Sign in (10%)
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Website Down (10%)
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Errors (7%)
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Device Failure (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Köln |
App Crashing | |
 Chardon |
Online Features | |
| Ingelheim am Rhein |
App Crashing | |
| Chester |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
| Bremerhaven |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Tony L
(@topend_tigers) reported
@FitbitSupport the display on my versa2 seems to have gone upside down. Can you please tell me how to fix it
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tracey webster
(@fugazi10) reported
@FitbitSupport please can you help with my Fitbit charge 3. The screen is black but it's still tracking my steps. Tried plugging into charger and holding button down and I get smiley face but then what? Thanks
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claire robb
(@Spark1e) reported
@fitbit charge 4 for Christmas, paid for premium, support team can't fix access issue, pass to 'other' team. 18 days, 3 chases, no reply. Yet you take my money instantly. Rubbish customer services, what does it take to get a reply to my case #39030016
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Sandman1145
(@sandman1145) reported
@RiyazManjiyani @fitbit Take this down, it’s clearly Apple Watch by a mile
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Emily Sharot
(@EmilySharot) reported
@FitbitSupport my versa 2 screen has gone black. No buttons work. Still at 60% battery but won't charge. Help!
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Andrea JOSEPH
(@AndreaJOSEPH9) reported
@FitbitSupport I need help on how to replace a friend that was once blocked but now I unblock him? He’s no longer appearing in my list of friends. He’s still in my contact
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Rose Colvin
(@Swt_Rose) reported
@FitbitSupport my Ionic has been stuck on the logo screen for multiple days. The factory reset doesn’t help. It also doesn’t sync with the app. Please help
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Dominique Marshall
(@TheDuchess_5) reported
@FitbitSupport struggling to get through to anyone. Email support withdrawn, live chat is impossible to access. Google’s only owned you for a few days and everything has gone to ****!
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Elin K di Angelo
(@svenska24) reported
@FitbitSupport my account has been hacked! How do we fix this?
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Jen
(@JenH_2020) reported
@FitbitSupport being told to get the official strap for my alta hr. So I did. Now its broken and out of warranty so I have been offered absolutely nothing in replacement #pooratbest
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Gordon McAlpine
(@GordM1) reported
@fitbit I have tried all the solutions that have been posted on the FitbitCommunity pages on each Charge 3 and nothing works, I have sent my email address to lots of your people and they could/would NOT help, I even sent an email to James your top guy but no reply, Fitbit never again.
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❤Shell ❤
(@Bubblyshell) reported
@FitbitSupport I have contacted fitbit via livechat 95%to 5% is what they said and not done it before issue with battery
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Gordon McAlpine
(@GordM1) reported
@fitbit I bought 3 of these Charge 3s, one for myself and 2 for grandkids, your software update bricked all 3 all with nothing showing on screen now, I have asked you guys numerous times to send out a fix or give the ability to roll back to the working software but your not interested.
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Louise Alary
(@louisealary) reported
@FitbitSupport hi , I got fitbit Versa 3 for Xmas , having trouble getting my text , I get phone calls , messenger calls, amber alerts , got a IPhone 11XR , thank you !
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Donna Williams
(@tchurade1224) reported
@FitbitSupport I just got a new FitBit Charge 4 when I tried to set it up I got an error message: error 403
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Blaenafon Tours
(@blaenafontours) reported
@FitbitSupport are we having trouble with the app? Can’t get mine to open exercise, sleep or steps. Shut the app down fully and even done a phone restart but no difference. On an iOS.
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Emma Ross
(@emmalross18) reported
@FitbitSupport can you help my Fitbit won’t come on not sure if I need a new charger or it’s the actual watch? Can u advise me what I can try please?
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Rajika K
(@rajika25) reported
@FitbitSupport @FitbitIN @fitbit Didn’t knew earlier before purchasing my charge 3 that the band would’ve give up so quickly. Both the small as well as large band of my charge 3 have broken. With the buckle coming out in the latter’s case. Extremely poor built straps.
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Rajika K
(@rajika25) reported
@FitbitSupport @FitbitSupport @FitbitIN Didn’t knew earlier before purchasing my charge 3 that the band would give up so quickly. Both the small as well as large band of my charge 3 have broken. With the buckle coming out in the latter’s case. Extremely poor built straps.
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✒ Queen B ✒
(@sarah_braet) reported
@FitbitSupport my stair count doesn't register anymore since I had my new fitbit. Have been unable to fix it... Is there a setting I need to switch on?
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Chiara, Aston Martin Stan Account 💚
(@sebavettels) reported
@FitbitSupport hello, suddenly my fitbit versa 2 screen went white and flickering, and i can't seem to be able to restart it or do anything to it. any help?
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Mahesh Sabnis
(@mpsabnis) reported
@fitbit my new sense has stopped syncing with my iPhone. Tying all possible ways to reconnect but no use. Even removed device from app. Now can’t reinstall. Please help!
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Zsuzsi Bresnahan
(@ZsuzsiBrez) reported
@FitbitSupport When I set my alarms on my Fitbit versa 2 at 8am it is going off at 9 am, it’s always an hour after I would like to be, however when it goes off the alarm says 8:00. How do I fix this? Thank you
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Tam
(@TimpMills) reported
@FitbitSupport @fitbit How do I get a copy of fitbits official complaints policy? Bad enough my fitbit versa only lasted 2 years, but now I'm stuck dealing with the customer services team who are ignoring my email requests, and time is precious right now to me #nurse #keyworker
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Beverly Clark
(@WydahobraskaBev) reported
@FitbitSupport i haven’t been able to click into any of the sections on my homepage this afternoon to record food intake or look at sleep info or anything else. I tried rebooting my phone, which did not help. What else can o do??
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Queen
(@QueenTyBeezy) reported
@FitbitSupport help, my Fitbit is not syncing to my phone. I thought maybe I could disconnect it and add it back, now I can’t pair my watch to my phone anymore
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काजल कर पाठक
(@angel_saggi) reported
@FitbitSupport I have an issue with versa2 it gets hang in between and always needs a restart. Could anyone reach me out on this. Thanks
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Jennifer Jackson 💛
(@JennShipp2923) reported
Absolutely annoyed with @fitbit. For whatever reason, texts won’t go to to my #fitbit but yet calls and notifications from my other apps will show up 🙄 basically bought a new iPhone to get it to work and still nothing. Get your **** together Fitbit!
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notamythologist
(@notamythologist) reported
@FitbitSupport Hi. Normally my Charge 2 lasts multiple days online charge. Last night my Charge 2 went from 100% to 0% charge while I slept. I see folks are not finding improvement for this problem with a factory reset. Any other suggestions?
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Debbie Dowker
(@dowker_debbie) reported
@FitbitSupport my fitbit inspire has started to add on thousands of extra steps that I haven't done. What can be done to fix it please. Thanks