Is Fitbit down?
Problems detected
Users are reporting problems related to: app crashing, sign in and online features.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 19: Problems at Fitbit
Fitbit is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (39%)
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Sign in (16%)
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Online Features (14%)
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Device Failure (14%)
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Errors (13%)
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Website Down (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Los Angeles |
App Crashing | |
| Hartsville |
Online Features | |
 Whitby |
App Crashing | |
| Kelowna |
Online Features | |
 Glasgow |
Errors | |
 Kaiserslautern |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Kollu RameshChowdary
(@kolluramesh) reported
@fitbit My Fitbit versa Lite device was not working and I have given the request for replacement and sent my pebble in July 2020. I have not received the new pebble yet. Still, you people are cheating on me and saying that you will send me the pebble device. I hate Fitbit. I hate Fitbit.
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becca clagg
(@becclagg) reported
Hey @FitbitSupport is there a reason anytime I call for help I get people who don’t give me a second to actually explain the issue? I’ve had various Fitbits for YEARS, and ANY time I’ve used customer support I get people who can’t be bothered to listen. 🙄
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ross
(@rossy111111111) reported
@JMHeffren @fitbit I’m having same problem
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Sairam R
(@SairamR66974233) reported
@FitbitSupport Worst ever support i have seen. Now regretting for buying fitbit. No reply for the last 10 days.
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Denise Baker
(@DABaker7) reported
@FitbitSupport like many others, my charge 3 screen is failing. It has black lines through it and can only barely be read with one clockface. I bought it in Sept. 19. Is there a fix for this? I have not been able to find one in the community.
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Sairam R
(@SairamR66974233) reported
@FitbitSupport Kindly let me know if you can replace or not , I have paid the money and have follow up you people for a response. If I do not get any response, I will share my nightmare on Facebook for everyone viewing.
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J.B. Adams
(@JBAdams7) reported
@FitbitSupport My Charge 2 stopped giving sleep reports? Help!
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Roberto Diniro
(@runninoncaffine) reported
from
Chesterfield, England
Why ain't my zone minutes not working? #fitbitversa3 @FitbitUK @FitbitSupport
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Ange
(@t77nge) reported
@FitbitSupport When I fist logged my issue, I had a quick response advising I would recieve a working replacement, I waited over a week only to recieve a Fitbit that doesn't work. I'm currently working from home and unable to call, hence why I'm trying to get results this way.
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Donna
(@Donna07979985) reported
@FitbitSupport I'm just wondering what I can do my fitbit charger 3 is not working n I've try to reset it. Its ever faint n can't read it
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Pamela Gilvear
(@PamelaGilvear) reported
@fitbit 2 calls to your team, 2 different ways to reset my fitbit charge 3. the resets are not working and no-one at fitbit seems to be able to help. Its only 7 months old and my second one as this first one was faulty also. can someone get in contact from FITbit to sort
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Kollu RameshChowdary
(@kolluramesh) reported
@fitbit My Fitbit versa Lite device was not working and I have given the request for replacement and sent my pebble in July 2020. I have not received the new pebble yet. Still, you people are cheating on me and saying that you will send me the pebble device. I hate Fitbit. I hate Fitbit.
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Kollu RameshChowdary
(@kolluramesh) reported
@fitbit My Fitbit versa Lite device was not working and I have given the request for replacement and sent my pebble in July 2020. I have not received the new pebble yet. Still, you people are cheating on me and saying that you will send me the pebble device. I hate Fitbit. I hate Fitbit.
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Z the Cap.
(@Zeenie75) reported
@FitbitSupport called for a problem with my Ionic and your team sent me an email 2 hours later saying it’s a replacement and no help offered. It’s not a replacement nor have I ever submitted a claim. I’ve had the same device since 2018. This makes it easy to move to Apple. 😡
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Joseph Cimaomo, Jr
(@cimaomo1) reported
from
Maple Valley, Washington
@fitbit I have a Versa 2 that I really like, but in the last few days the heart rate portion has stopped working. Is there something I can do to fix that? Everything else works fine on it.
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Diamond Joe Sugarpenis
(@MrSugarPenis) reported
@fitbit Never once has one of these hunks of trash lasted more than a year. Congratulations on your 80s era light bulb scam.
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Lana Angel Nadal
(@Rafasgirlalways) reported
@FitbitSupport hi my steps aren’t being counted on my Fitbit but seemingly they are appearing on Apple health app is that reliable ? How do I fix my Fitbit ? It keeps happening !
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Chris Grooms
(@groomschris) reported
@FitbitSupport hello, I am having trouble getting my versa connected to my iPhone. Bluetooth finds the versa but when I put the code in it will not connect. Any help? Thanks
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Dawn Gessner
(@biblegirl59) reported
@FitbitSupport My Fitbit Charge 3 is not recording my flights of stairs since yesterday. It recorded 19 yesterday and I did 85 flights, today it has recorded 1 and I have done 74. What can you do to help me?
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B183N170
(@Bibenito) reported
My @fitbit versa 2 is very inaccurate, woke up with hundred steps and 4 hundreds calories. Tried to unpair and reset device many times. Doesnt work. Any help @FitbitSupport ?
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Kollu RameshChowdary
(@kolluramesh) reported
@fitbit My Fitbit versa Lite device was not working and I have given the request for replacement and sent my pebble in July 2020. I have not received the new pebble yet. Still, you people are cheating on me and saying that you will send me the pebble device. I hate Fitbit. I hate Fitbit.
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Beth Potthast
(@beth_potthast) reported
@FitbitSupport Yes, that is the link I am using. I cleared my cache. It still does not work. I want to report a broken band on my son's device. He's only had it since May and this is the second time we have had this experience. Not cool that I can't even report it and get a new one.
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Liam McQuaid
(@liammcquaid1) reported
@FitbitSupport Hi, I was wondering if you could help, I am trying to add my Charge 2 to my profile but it won't work. Have tried all of the workarounds online. I enter 4 digit code and then get error about ensure tracker is charged and turned on, other trackers near an bluetooth
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Jim Oremland
(@JJOSPORT) reported
@fitbit I just used your tech support and kudos to your team. Although problem is not yet completely fixed, the fact that my watch is not under warranty and they helped me get it fixed was awesome. Tech I spoke with was outstanding (didn't get his name). Thank you
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Sean Sullivan
(@nyseans) reported
Help. Does anyone know of a fitness tracker that works without a smartphone? It should allow syncing data only via PC. My Dad bought a high end @Garmin but can't use with his #jitterbug and I can't find anything good that does not need a normal smart phone. #fitness @fitbit
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may
(@xxstarryseasxx) reported
@FitbitSupport Hi - I just set up my charge 2 again because there was a problem with it not tracking my sleeping. An option came up for a 90 day trial, after which I would be charged, but I was charged today. Could I please ask for a refund?
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Darla دارلا Wearzamask
(@yogabint) reported
Fitbit is probably the WORST customer service. Don't sign up for their services, they will keep charging you and won't refund your money. @FitbitSupport I've been on 3 calls with customer service. They keep sending me in a loop.
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Leah Chalamet 💕✨✨
(@LeahYeary17) reported
@FitbitSupport hi!! So I’m a nurse and have had my Fitbit Versa for maybe a year or two. I looked down today and noticed that the screen is coming loose at the bottom! It’s flapping open and lifting up, I can see the insides. Please help!
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Amanda Noddings
(@amandanoddings) reported
@FitbitSupport my versatility 3 won’t gain rain a connection. Frankly, it sucks. It has me with no activity for 3 days, the calls/texts don’t come through because the controls option doesn’t sync either. Basically, it’s total garbage. Is this a known issue? 3rd attempt at support
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Sairam R
(@SairamR66974233) reported
@FitbitSupport It shows the lethargic behavior of the company. This is the worst level of service provided and no response from the so called support team on the mails sent.