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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Fitbit problems in the last 24 hours
The following chart shows the number of reports that we have received about Fitbit by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems:
- Sign in
- App Crashing
- Online Features
- Device Failure
- Website Down
Fitbit Outage Map
The most recent outage reports and issues originated from:
|Barrow in Furness||Errors|
|Wellesley Hills||Online Features|
Fitbit CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Fitbit Issues ReportsLatest outage, problems and issue reports in social media:
@FitbitSupport hello. My Fitbit Versa 2 stopped working last night. It’s just under 2 years old and the logo is flashing every few seconds. Can’t restart it. Can you help? Have charged it.
@FitbitSupport Hi my fitbit Ionic is saying that it's locked and I cannot connect my phone to it? I haven't locked it myself so could I please get someone to help me unlock it x
@fitbit @FitbitSupport Hi, I own a Charge 5 showing a black screen. If i try restarting it via the charging cable the Fitbit shows a logo screen but goes straight back to a black screen. Can you please help as i have not had the device for long?
@fitbitireland @FitbitSupport @fitbit Hello there. I bought my son the Fitbit Inspire 2 last week. Unfortunately we cannot use the watch as your app won’t allow us to login. I’ve tried two separate valid, email addresses and nothing. Can you help please?
@FitbitSupport Hello there. I bought my son the Fitbit Inspire 2 last week. Unfortunately we cannot use the watch as your app won’t allow us to login. I’ve tried two separate valid, email addresses and nothing. Can you help please?
@fitbit And he told me that he can’t help me diagnose the problem as I do not have a fitbit 5 original charge !!! To say I am disappointed is an understatement? Can anyone help me please? Thank you
@fitbit Good evening I have been a customer for your brand for nearly 5 years My Fitbit charge 5 has unfortunately died and not working after only having had it replaced earlier this year 😥 I have just got off the phone with one of your American colleague.
@fitbit @lisamarieheslop You knew the number of watches you needed to recall AND YOU made the claim the process world be 3 to 6 wks. Now it’s closer to 3 to 6 months for the process. How could you have so underestimated the timeframe? Do you have a cash flow problem, or is it just incompetence?
@FitbitSupport Hi, will you be adding more small options for Charge 4 bands to your website? My one has broken and the majority seem to have large only option. Thanks
Why do @fitbit watches always stop working after a year? Any ideas or help from customer service?
@FitbitSupport My fitbit watch does not sync with App, not able to set it up. Online support did not help. Is there any service center in IND ?
@FitbitSupport I did. Multiple times. They did not work. That’s why I’m asking help from here.
from West Des Moines, Iowa
@FitbitSupport hi can you pls give me a phone number to. Talk to a human? I need help w my broken versa 2.
@FitbitSupport my Fitbit sense started burning my arm! I took it off and shut it down - why did this happen?
@FitbitSupport No error message! My friends are writing comments and they aren't appearing on anyone elses phones! Yes we have all done thr steps!
@FitbitSupport Still hadn't resolved it! They can now see my post but not comment on anything! And sometimes it deletes things! Never had a problem before! Getting a little tiresome
@fitbit help?! See above.
@fitbit Not sure how to DM you, but it does this periodically. It will tell me a bigger number throughout the day and then later it will go back down. I'm wondering if it adds up my days and gives me a week total and then fixes back to daily.
@FitbitSupport They were proactive, and contacted me and offered to help. Actually, it would probably do more good for you to contact @FedEx first. I’ve been in frequent contact with you, and it hasn’t gotten us very far.
@FitbitSupport @fitbit It looks like the return label you sent me doesn’t have all the information needed for @FedEx to help expedite delivery of my return. Here’s what they ask: “…I need to validate and confirm the delivery information. I apologize.” Please help.
@FitbitSupport @ScottCuthbert14 Fitbit you claimed your team would get refunds out in 6 weeks. I am entering my 5th month. So the questions before us is, how big is your team? Are they actually working? Do you have a cash flow problem or are you just a corrupt scamming company? #FitbitIonicRefundPending
@FitbitSupport worst customer service ever keep delivering my orders til random post offices, no details on the tracking which post office!! 😠
My son has @fitbit ace 3 and after you setting a countdown or a timer, once you leave that screen and go back to it, it resets and the timer has been cancelled? Can you help? You should be able to check other things while a timer has been set and go back to it? @FitbitSupport
@FitbitSupport @fitbit gave me an offer in the app for premium that Said that i was going to get free months. I used the offer but they charged me immediatly. Now they tell me they cant help me with a refund! full scam company. Dont take sny offers from fitbit!
@FitbitSupport 2 fitbits same problem, only won’t even come on and just over 1 year old, wasted of a lot of money.
@0wninat0r1 @fitbit because Fitbit isn't anymore what it used to be. Now it became a company that looks down on their customers.
@FitbitSupport my Fitbit records my distance when i run but not when I am on a bicycle/bike. Please help to correct the issue..the distance on mone always remain 0
Hey @FitbitSupport, when are u going to fix the sync problem w the Charge5? Cause I’ve been trying to manually sync for 20 min. Hasn’t synced right in weeks. Seriously looking at an @Apple watch at this point!
from Chicago, Illinois
definitely switching from Fitbit to another watch after this go of it bc @FitbitSupport is garbage. emailed them with my case number and everything for a replacement and still havent heard back in a week. complete nonsense
@FitbitSupport my husband ‘s Fitbit screen has broken. He would like to get it replaced. Can you direct him? Thank you