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Fitbit status: device issues and outage reports

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Full Outage Map

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  • 42% Errors (42%)
  • 21% App Crashing (21%)
  • 17% Device Failure (17%)
  • 8% Online Features (8%)
  • 8% Website Down (8%)
  • 4% Sign in (4%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

CityProblem TypeReport Time
Issoire Errors 19 days ago
Dillenburg Errors 19 days ago
Paris Website Down 29 days ago
Bigastro Sign in 2 months ago
Gilbert Online Features 2 months ago
Reutlingen App Crashing 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • markyp46
    Mark Pearce (@markyp46) reported

    Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?

  • ramitsheth
    Ramit Sheth (@ramitsheth) reported

    Versa 2 got shut down by water in a swimming pool of maximum depth 1.5 mts. Previously it worked perfectly in and after the swimming pool. Not in warranty. How can I get it repaired? @FitbitSupport @FitbitDev @IndiaFitbit

  • yankeegirl51680
    christine (@yankeegirl51680) reported

    Need a new watch asap 🤬 I hate the new google app with Fitbit. When u have health issues and need information more accessible and u make it garbage for those of us already suffering @FitbitSupport

  • smccrae13
    Stephanie McCrae (@smccrae13) reported

    @FitbitSupport is there a known issue with syncing at this time? I have hit all my active hours in my device but they are not showing in the app?

  • redlionny
    sb (@redlionny) reported

    @edwoodplan9 @FitbitSupport I have the same issue

  • mike123qwe
    @MikeBeach (@mike123qwe) reported

    The Charge 6 hardware is fine. The problem is the new Google Health app. What used to take one swipe now takes multiple taps and screens. I’ve already added a Garmin Vivosmart 5 to my Amazon cart—even though I just bought a Charge 6. Please bring back the classic Fitbit dashboard or give users a choice. To my Followers-if you agree RP! @fitbit @GoogleHealth @madebygoogle

  • _harikrishna_
    Harikrishna (@_harikrishna_) reported

    Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

  • rakeshmoorthy
    Rakesh R (@rakeshmoorthy) reported

    @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

  • GeeNifty
    Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported

    @FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed

  • BillieRose99851
    Billie Rose 🇮🇱 🎗️ 🇬🇧🇺🇸 🇺🇦 (@BillieRose99851) reported

    Just updated my @FitbitSupport app and now I'm stuck with the terrible @googlehealth new layout. It's too busy, too many side swipes and just generally chaotic. I want simple information in an uncomplicated format. @GarminUK here I come!

  • BessentsFist
    Bessents Mean Right Hook (@BessentsFist) reported

    The Fitbit Air is *** @Google @FitbitSupport. FAILS to accurately log calories - I actually think it's just making **** up. I literally just did a 1k calorie burn and I'm logged at 350 on this stupid thing. Updates coming?

  • DennisLokey
    Dennis Lokey (@DennisLokey) reported

    @FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?

  • joelenington
    🌈Joe Lenington🏳️‍🌈 (@joelenington) reported

    @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

  • EmirynnNTSC
    Emirynn 🔞 『@Nostalgitism』 (@EmirynnNTSC) reported

    @Und3DraKe fr. i tells me to do 10k steps daily, but i'm doing 5k-8k steps and it's like, "you didn't reach your 10k goal, bad. you also did too many steps, bad." which is it, @fitbit?

  • jimmyd108
    jiminiowa (@jimmyd108) reported

    @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

  • krimar
    Marvin Matthews 🇨🇦 (@krimar) reported

    @FitbitSupport Is there any help out there?

  • kenno_the_kenno
    Ken Baldwin (@kenno_the_kenno) reported

    @FitbitSupport help. I don’t my login details since you moved to Google login. I can tell you everything else. Please help.

  • SeebeeNarra
    Seebee (@SeebeeNarra) reported

    @Google @FitbitSupport @google Are you aware how bad the Fitbit app is now, since the transition to Google Health?

  • Ms01251977
    MH (@Ms01251977) reported

    @FitbitSupport since the app undated to google health it no longer tracks my sleep. How do I fix it?

  • Grumpysworld1
    Simon Atherfold (@Grumpysworld1) reported

    @FitbitSupport No I can't because you ask for personal information which I can't supply on here and I can't send a DM. We are going around in circles. How else can I get help from you?

  • Linville34
    Ryan Linville (@Linville34) reported

    Ever since @Google bought @FitbitSupport the app & everything about it has turned to ****. May be time to try Apple, again.

  • crossbosox
    Justin (@crossbosox) reported

    Gosh. #Fitbit app is terrible now. @Google ruined the whole dang thing. @FitbitSupport hope changes are made soon. Everyone I've spoken with about it hate it

  • timmassage
    Tim Hackett, Elder (@timmassage) reported

    @FitbitSupport This is the last Fitbit I will own. Every one of them has been trash. I followed directions and still cannot get the screen out of dark mode. Same for the previous 2. Yesterday the band broke off while I was taking it off my wrist. Really? Have some pride

  • rachelmackinno2
    rachel mackinnon (@rachelmackinno2) reported

    @FitbitSupport disappointed when I get a new watch and support keeps telling me that they know of the issue and are working hard looking into it. It has been months. Isn't it false advertising stating you have voice assistant and voice text on a watch then dont allow it?

  • FranciscoMemor
    Francisco Memoria (@FranciscoMemor) reported

    @FitbitSupport need some help please

  • Liberal2Core
    Proud Liberal NJ Momma 💙 (@Liberal2Core) reported

    @clevermonkey93 @FitbitSupport Hey @FitbitSupport similar issue. I log my intake and then it duplicates up to three times. I delete the extra entries and then they come back. Food log has been like this for a few days.

  • bradmnewman
    Brad Newman (@bradmnewman) reported

    @clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.

  • lord_of_own
    mv (@lord_of_own) reported

    @madebygoogle @FitbitSupport Fitbit Air is great in what it is supposed to do except floor calculation or stairs. i live in a place with 2 floors and in the office i take stairs but as of now the floor count is 0. My pixel watch 2 was good at it. please get it sorted in next fix

  • Jessicayoung_99
    Jessica Young (@Jessicayoung_99) reported

    @bookishbish @FitbitSupport Day 8 for me since this issue popped up

  • mandeepmusings
    Mandeep B 🚢 (@mandeepmusings) reported

    @BessentsFist @Google @FitbitSupport The worst app . They destroyed Fitbit app which I loved and logged food almost daily for 5+ years. Use Bevel , it is way better than the new garbage app