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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (37%)
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App Crashing (27%)
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Device Failure (14%)
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Online Features (8%)
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Errors (8%)
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Website Down (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Vélizy-Villacoublay |
App Crashing | |
 Gulf Breeze |
Sign in | |
 Ingelheim am Rhein |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
 London |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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M
(@bjjjjffffff) reported
@FitbitSupport @fitbit gave me an offer in the app for premium that Said that i was going to get free months. I used the offer but they charged me immediatly. Now they tell me they cant help me with a refund! full scam company. Dont take sny offers from fitbit!
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Peter Martin Baggett 🏳️🌈
(@elektromote) reported
Really fed up with @FitbitSupport. Reminders to move stopped working with my Charge 5 with the last release of the app and they refuse to help. Just tell me to do things I’ve already tried and told them don’t work. #poorcustomerservice
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Gerry 🇨🇦
(@purelife_gY) reported
@fitbit #versa3 @FitbitSupport hasn't been a good experience owning this product. Battery suddenly drains without reason. Device freezes for no apparent reason. Often won't charge when connected to magnetic charger. Unresponsive. Gallery contains poor user created software
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John Bassili
(@johnbassili) reported
My son has @fitbit ace 3 and after you setting a countdown or a timer, once you leave that screen and go back to it, it resets and the timer has been cancelled? Can you help? You should be able to check other things while a timer has been set and go back to it? @FitbitSupport
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secret cook
(@secretcook4) reported
@fitbit hi, I received a redemption code for a refund on my fitbit but i keep getting an error on your site, could you please assist me
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Gavyn Griffin
(@Grdkdkrem) reported
@fitbit thanks for confirming through DM that fitbits don’t work with AirPods. Why is this information not displayed clearly? I would not have bought my Versa 2 if I was aware of this. Poor and misleading advertising.
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Christopher Key
(@Christo43797315) reported
@fitbit POOR SERVICE. Fitbit ionic recalled as dangerous. Registered for refund and product to be disabled on 05/06/2022. Radio silence from company since and they have not disbled my device. These have been burning people through overheating. Scared to wear / out of pocket!
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Maribel Hernandez
(@Maribel97753712) reported
I have two days that I have written in private so that they can help me and it seems that they are not interested in customer service and support, you do not answer @FitbitSupport @fitbit
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Parker, Lorde of Memes 🧢🤡🎻🎠
(@RealParkerJ) reported
from
Chicago, Illinois
definitely switching from Fitbit to another watch after this go of it bc @FitbitSupport is garbage. emailed them with my case number and everything for a replacement and still havent heard back in a week. complete nonsense
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LadyWhistledown
(@Ladywhistledwn_) reported
@FitbitSupport need help with my fitbit not even a year old and won’t switch on! In UK and can’t find a contact number
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Chris Williams
(@cjwilfy) reported
@FitbitSupport I still haven’t had my ionic refund and it’s been well over 6 weeks since 2nd May when you sent confirmation and email stating 3-6 weeks for refund!!! WHEN IS IT BEING REFUNDED SHOCKING SERVICE AS USUAL … and yes I’ve called your ‘helpline’ two times zero help!
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William Camelo
(@Willcamelo) reported
@B4BPayments please I need to talk with someone about a fitbit refund, please someone can help me??? @fitbit
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Chuck D.
(@ChuckD37661618) reported
@FitbitSupport @PRawcliffe I dont want to get deezer and pandora sucks. All my music is on spotify and I havent bought a fitbit smartwatch because of the lack of spotify offline. You guys made and deel with deezer and pandora and said screw your actual customers choices.
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Hollis (she/her)
(@hollisst) reported
Hey @FitbitSupport, when are u going to fix the sync problem w the Charge5? Cause I’ve been trying to manually sync for 20 min. Hasn’t synced right in weeks. Seriously looking at an @Apple watch at this point!
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Maribel Hernandez
(@Maribel97753712) reported
It's really very disappointing because I was very happy with my Fitbit and after spending two days in the pool it didn't work anymore, what's up Fitbit? can you give me a better offer? can you fix my fitbit? @FitbitSupport @fitbit
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Tom Meuleman
(@Tombeau1972) reported
@0wninat0r1 @fitbit because Fitbit isn't anymore what it used to be. Now it became a company that looks down on their customers.
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WalterAkana
(@WalterAkana) reported
@FitbitSupport @fitbit It looks like the return label you sent me doesn’t have all the information needed for @FedEx to help expedite delivery of my return. Here’s what they ask: “…I need to validate and confirm the delivery information. I apologize.” Please help.
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Suresh
(@get2ksh) reported
@FitbitSupport i am in India, my fitbit ionic won't sync, and when I tried to add the device for sync it says my device is locked due to warranty recall. I can't register for refund on the web as the region not showing up, kindly help.
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Rick Martinez
(@rmartinez2500) reported
@fitbit why is the sense so bad at tracking heart rate during exercise. My HR during exercise shouldn't be lower than when I'm sitting on my couch!
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Dolly Wilson
(@dwblessed8) reported
@FitbitSupport 2 fitbits same problem, only won’t even come on and just over 1 year old, wasted of a lot of money.
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just like that
(@ialisha) reported
@FitbitSupport my Fitbit records my distance when i run but not when I am on a bicycle/bike. Please help to correct the issue..the distance on mone always remain 0
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@FitbitSupport @ScottCuthbert14 Fitbit you claimed your team would get refunds out in 6 weeks. I am entering my 5th month. So the questions before us is, how big is your team? Are they actually working? Do you have a cash flow problem or are you just a corrupt scamming company? #FitbitIonicRefundPending
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shannon
(@shannon_breezy) reported
@FitbitSupport worst customer service ever keep delivering my orders til random post offices, no details on the tracking which post office!! 😠
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Sagi Shimonovitz
(@SagiShimonovitz) reported
@FitbitSupport a new Charger 5 stopped measuring heart rate twice in a month a couple of weeks apart. Restarting the device fixed it. Is it a known issue?
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Craig S
(@CraigRunner) reported
@FitbitSupport Any help?
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Honeysalgal
(@Honeysalgal) reported
@FitbitSupport my husband ‘s Fitbit screen has broken. He would like to get it replaced. Can you direct him? Thank you
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Sammy
(@SammyTaly) reported
@FitbitSupport hi - I have a new FitBit Sense which barely lasts 3 or 4 days on a full charge. Can you please tell me if there is a problem?
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0wninat0r
(@0wninat0r1) reported
@fitbit I have been singing praises and purchasing your products for the better part of a decade but I have been very dissapointed in the constant desync issues with my charge 5. Why hasnt there been an update/fix for this? Constantly losing days/nights of data
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K.
(@ido_keri) reported
@FitbitSupport 96%, sorry. Please help, my Fitbit is my alarm in the mornings
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Alan Burley
(@monkeboy2042) reported
@fitbit @FitbitSupport is 7 months the normal life of the Versa 3? I got my flex in 2012, my charge 2 in 2018, my versa in 2019, and each one is still working. I bought my versa 3 Apr. 2021, it stopped working in nov2021 and support replaced it, and now it's not working again.