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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (32%)
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App Crashing (32%)
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Errors (18%)
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Online Features (8%)
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Website Down (5%)
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Device Failure (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Düsseldorf |
Device Failure | |
 Cavaillon |
Device Failure | |
 Tampa |
Online Features | |
| Milwaukee |
Website Down | |
| Pataskala |
App Crashing | |
| Kenney |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Redbelt
(@Redbelt) reported
@FitbitSupport I'm getting error 001 on a charge 3. I tried to reset it with info I found in the support forums, but I could never reset it or get it out of 001. Can you help?
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Gina
(@PinkIsles) reported
@IslesFan_Ben @fitbit My Fitbit screen was unresponsive and it took them over a month to send out a replacement. It was a known issue on their forums and they still didn’t fix them. It was a bad batch
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Dr. Musicfeign aka Ραχειδα Λεωις, PhD
(@musicfeign) reported
YOU CAN ONLY HAVE 40 FRIENDS ON @APPLE WATCH WTF THIS IS WHY @fitbit APP IS BETTER! 😡😡😡
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Joe Goodell
(@GoodellJoe) reported
@FitbitSupport She is wearing it to the recommendation in the manual - finger width behind the wrist bone - is there a setting to turn down the sensitivity of the button, as when she puts my charge 3 on there are no issues. (And from reading the forums, shirts set them off??)
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Melissa⚡
(@Mel_Corn33) reported
@FitbitSupport got a Versa 3 for Christmas and it registers a pulse no matter if it’s on my wrist or not. And it won’t connect to Versa controls. Help.
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Osmar
(@WildOsmar) reported
@FitbitSupport I troubleshoot for a living. This is a software issue and you have acknowledge it recently from others that complained the same. I need Fitbit to get its developers to provide a fix.
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kunal
(@kunal_iam) reported
@FitbitSupport If someone is recipient of Fitbit, he is UNlucky as u dont have support/ repair and your device shall give someone more pain that even CoVID can give. A humble request- can you guys close down if you cant provide the services.
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Terri Haycraft
(@TerriHaycraft) reported
@fitbit been trying to find a device to sync my dad’s Versa 2 to since 12-25. Not everyone has a smartphone. Your support is not supporting. If app is available for Kindle, Fitbit should sync to @AmazonKindle. Long going problem that needs to be fixed.
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Claire D
(@CD_onamission) reported
@WildOsmar @FitbitSupport I love how they say it's our phones but if you check all online reviews right now - we all have the same problem. How convenient!
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Barry House
(@sucksfacebook) reported
@EmmaBerrow @FitbitSupport Seriously Fitbit??? I gave up on the Ionic due to the constant syncing issues. Please do not tell me the Sense has the same issue!!
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Laura Payton
(@laura_payton) reported
@Ali_Mullins @fitbit I just can't believe they wouldn't expect that maybe some people might buy their product to help get back into shape post-pregnancy. They even have a "new mom" community.
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Lauren
(@LaurenRandell) reported
@parkjames I don't suppose you could give me the contact of a department that can help me with tracking the whereabouts of my order? 5 weeks down and still no help from @FitbitSupport
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Michel Elliott-hatch
(@michehatch) reported
@FitbitSupport I am not getting any of my notifications on my Fitbit versa 2, how do I fix this? No Text/ Calls/ calendar etc.
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Jen Silva
(@JenSilva1) reported
@FitbitSupport Have the same problem. However, around the entire screen. I’ve reset many times.
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Lulu
(@janeglophile) reported
@FitbitSupport spoke to another rep. Asked same questions!! Why can't you help?
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Lulu
(@janeglophile) reported
@FitbitSupport @fitbit Been trying for days to get help with fitbit. HELP
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Melissa Halby
(@MissyHalby) reported
@FitbitSupport Fitbit Versa 2 no text messages. Have tried ALL the troubleshooting. Not working
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Mark Roomes
(@MarkRoomes) reported
@FitbitSupport My Fitbit Inspire is out of sync with my mobile. My mobile says I have 80% but my watch says I have 30%. Can you help please?
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Michelle Mitchell
(@moshie2801) reported
@FitbitSupport Hi the screen on my Charge 3 has suddenly gone grey today with vertical lines down it. I tried the long restart process and rebooting, but the screen is still grey. I have owned it for a year. Please can you help?
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Adam
(@ad1290) reported
@FitbitSupport hey Fitbit, I’ve had my InspireHR a year this week and over the last week the charge is not holding at all. Within a day it drops from 100% to 60%. Can you help :(
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vicky 🦝
(@vicky_eq) reported
@FitbitSupport I’m trying to make my own clock face for my Versa2 (I’m a complete beginner), but in the package.json the SDK version 4.2 keeps giving the error “Target SDK is not the latest” help?
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Patricia Servidio
(@PattyS427) reported
@FitbitSupport Hello! I have a new iPhone SE and a Versa 2. Lately, I’ve gotten messages about failure to sync. I did what’s been recommended and still have the issue. Help, please!
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LBW
(@linbeezu) reported
@FitbitSupport I cannot change my Device lock settings on my Versa 2. I get the following error message: GoldenGate.-CoapRequestError error 1.
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Bernard Flynn
(@bernardo_flynn) reported
@FitbitSupport Hi, I bought a new Fitbit verso and signed up for 3 month trial but you took a full years subscription from my account. Help forums said if I had a free trial before I wasn’t eligible for another one.This was not made clear at all an i’m v unhappy! I want a refund
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Isab38
(@Isab381) reported
@FitbitSupport Hi my bracelet is broken, is it guarantee covered?
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Kristen Caldararo
(@caldararok) reported
@FitbitSupport i received a Versa 2 for Christmas and I saw that I could purchase a protection plan but now I can't find that link. please help!
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Christmas Wreath Admirer
(@Byuiwriter) reported
@FitbitSupport My Charge 3 wouldn't sync and after troubleshooting i unpaired it from my phone and now it wont re-pair. Apparently, you're doing some sort of server maintenance or something? A warning email would've been nice. I lost 2 days of info.
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T.T. Davidson
(@TTDavidson2) reported
@FitbitSupport I am having problems with my farly new Fitbit Alta. Every five days or so it will randomly add 50k steps to my count overnight. It's completely ruined my motivation because I unfairly earned badges thanks to that glitch and upset my wife cause of the same reason.
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Norma Dorler
(@DorlerNorma) reported
@fitbit versa 2 not quite a year old wont sync to phone anymore- have tried all suggestions-any help
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Shaishav Bhatnagar
(@shaishav23b) reported
@FitbitSupport bought Fitbit Versa in July 2019, just within a year observing issue with the device, representative @ customer support mentioned cant be replaced or of any help now.. such disappointing experience, was not expecting from FITBIT.... need to have some solution.