Fitbit

Is Fitbit down?

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

 No problems detected at Fitbit

Fitbit problems in the last 24 hours

Fitbit Outage Chart 01/23/2021 00:10

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Sign in 35.48% Sign in
  • Device Failure 19.35% Device Failure
  • App Crashing 16.13% App Crashing
  • Errors 12.90% Errors
  • Online Features 9.68% Online Features
  • Website Down 6.45% Website Down

Fitbit Outage Map

The most recent outage reports and issues originated from:
United KingdomSouthampton Sign in
GermanyWeiden Sign in
United StatesSan Angelo Device Failure
GermanyBerlin Device Failure
GermanyHamburg Device Failure
GermanyMunich App Crashing

Fitbit Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:
  • LeslieMccusker Les (@LeslieMccusker) reported

    @FitbitSupport I have an inspire hr- my husband was given an inspire 2. He is getting my text messages. How do I turn this off. I went into notification and closed his messages but didn’t help.

  • Stephrhansen Stephrhansen (@Stephrhansen) reported

    @FitbitSupport My charge 4 is broken, how do I file a factory warranty claim?

  • ManmohanJangir9 Manmohan Jangir (@ManmohanJangir9) reported

    @FitbitSupport Hi, My fitbit watch battery is dying within 10 minuted after charging it and there is no service center of you in India so please guide me how to overcome this issue

  • ferricoxide Thomas Jones (@ferricoxide) reported

    @FitbitSupport Is the Charge 4's BlueTooth garbage, or did I just get "lucky" with the one I bought a couple weeks ago? Constantly having to redo the setup just to get it to go back to syncing to my app REALLY sucks.

  • arrowangler John Hargadon (@arrowangler) reported

    @FitbitSupport I have sent a number emails about a problem with my charge 3 Fitbit. On 17th Nov I spoke with an agent who reset it. He advised me that a software update would issue in a couple of weeks. The issue is that my sleep is not syncing in the morning.

  • davetlawson2 Dave Lawson (@davetlawson2) reported

    Extremely disappointing service from @FitbitSupport have now contacted you over 4 times about my broken Fitbit which I send back to yourselves. I have now been waiting 4 weeks for the replacement which was only supposed to take 10 days & also promised emails non received.

  • anjali_singh93 Anjali Singh 👩‍💻 (@anjali_singh93) reported

    Where can I get my fitbit repaired? Or atleast exchanged? This is my second device and stops immediately after the warranty period is over. Email support simply denies to help @FitbitIN @fitbit @FitbitSupport

  • jkapils Kapil Sharma (@jkapils) reported

    @FitbitSupport hi m not able to update my new versa it is showing this update version of 32.33.130.lot of app asking for an update to down load like find my phone etc. Kindly shell and guide me.

  • shezza_t Shezza 💙 (@shezza_t) reported

    @padzor @fitbit So they released an update, that trashed the battery, the suggested battery fix broke the Fitbit and they just shrugged? I'd be annoyed too.

  • MarkBryan5 Mark Bryan (@MarkBryan5) reported

    @FitbitSupport Sorry this reply does not help me! I guess you are saying put this down to experience! Your biggest competitor at least have a full repair network such a shame Fitbit will not stand behind their products!

  • Trader442 Trader442 (@Trader442) reported

    @FitbitSupport Your day step streak counting is way way off Over 80% error!

  • Matteusclement Matteus clement (@Matteusclement) reported

    @FitbitSupport What else do you need? The video shows the problem.

  • bfh61301783 bfh (@bfh61301783) reported

    @fitbit @FitbitSupport the second one couldn’t fix the problem either. How do I return or get a refund for this piece of junk? Really fed up with the product. I should have never left my @Samsung It was heavy , but reliable. Do not waste your money on fit bit folks.

  • h1de_ous niko (@h1de_ous) reported

    @FitbitSupport is there something wrong with the (EU) site? I’ve tried making a purchase for the last couple of hours but I can’t get past filling out my address. I’ve tried different browsers & both my phone and laptop. Same problem everywhere. It loads for a sec, then nothing.

  • toriajaynexx Toria (@toriajaynexx) reported

    @FitbitSupport my Fitbit has stopped tracking my HR accurately, no matter how intense the workout my HR doesn’t move above 100 when it usually hits 170. I’ve followed all steps to try and fix this issue including wearing tighter, restarting ect all without success, please help

  • Original_Noodle 💉 Needle Noodle 💉 (@Original_Noodle) reported

    @FitbitSupport I’ve done that, tried another device and another browser. Nothing working. New support guy says the website is broken. Everyone telling me something different!!

  • Original_Noodle 💉 Needle Noodle 💉 (@Original_Noodle) reported

    @fitbit @FitbitSupport Your website crashes every time I try to purchase, and your support staff say “Try again later” with no attempts to resolve. Sort it out, mate. A tech company with broken tech isn’t a great look

  • KamelM16798433 Kamel M (@KamelM16798433) reported

    @FitbitSupport i tried to send but not working because email not valid as communication way

  • CassieTHFC5 Caz THFC (@CassieTHFC5) reported

    @FitbitSupport can’t purchase from your online shop? Is there an issue? It will not let me progress beyond shipping screen without valid VAT ID which I don’t have

  • psubuzzy John M (@psubuzzy) reported

    @FitbitSupport your last app update broke my Peloton integration. How can I fix this?

  • karenmarshall31 Karen Marshall (@karenmarshall31) reported

    @FitbitSupport Hi my Fitbit alta hr will not charge. I have followed all the advice on your help page. It is only 30 months old, I would have expected the battery to last longer than this. Please advise/contact me. Thanks.

  • supersuperyon Jon R (@supersuperyon) reported

    @fitbit Worst company EVER. Non existent support ..too busy marketing.

  • supersuperyon Jon R (@supersuperyon) reported

    @fitbit @PartyTimeSloth Yep damn lucky ..cos you can't rely on them for any help if there is a problem..

  • shuklanikhil77 Nikhil Shukla (@shuklanikhil77) reported

    @FitbitSupport It is showing "no- internet error" despite having full internet acess on phone.

  • shuklanikhil77 Nikhil Shukla (@shuklanikhil77) reported

    @FitbitSupport I have read this but it didn't solved my problem could you please share your customer care number

  • padzor Patrick Moore (@padzor) reported

    So, last night my @fitbit ionic died during a factory reset, to clear up the battery drain issue which had plagued it since the recent update. Contacted support, but got "nothing we can do. here have a discount code." but dscnt only on lesser devices. Actually annoyed now.

  • SmmcSue suemcdonnell (@SmmcSue) reported

    @FitbitSupport my Fitbit 3 screen has died, last night it had random white lines all over it and now it is just black. It is recording data to my app but I cannot see anything. I have tried the trouble shooting ie charge it/change the clock face and nothing. Please help

  • shuklanikhil77 Nikhil Shukla (@shuklanikhil77) reported

    Hey @FitbitIN alexa is not working on fitbit versa 2. Please help. @fitbit @FitbitSupport

  • sumitsharma62 sumit sharma (@sumitsharma62) reported

    @FitbitIN @FitbitSupport worst after sale service from Fitbit. No one is replying on mail. Really bad and annoying.

  • subiliminal Sue Lubi (@subiliminal) reported

    @FitbitSupport Hi Fitbit. I have sent you a message reference broken strap replacement. Please can you check. Thanks.