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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (38%)
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Device Failure (19%)
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Online Features (15%)
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Errors (12%)
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Website Down (9%)
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Sign in (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Device Failure | |
 Colima |
Online Features | |
 Blankenfelde |
Device Failure | |
 Boise |
Sign in | |
| Charlotte |
Online Features | |
 Reims |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Big Kirko FRICKIN Cousins 🇨🇦😈🦖✈️🟠⚡️
(@BThurstee) reported
@fitbit Looks like the dude is gonna **** his pants!
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Meghna Prem 007
(@MeghnaPrem) reported
@FitbitSupport trying to register for recall of my Fitbit ionic since weeks.Based out of Mumbai-India. Support unable to help.just shares link of website.
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#LoveFromALondonGirl
(@Stardust_Lau) reported
@FitbitSupport my Fitbit charge 4 is not syncing? I’ve tried all trouble shooting. iPhone 14 pro max. I delete app, removed device, remove Bluetooth re-added. I restarted 2/3 times also.
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Valentina Sotnikova
(@ValentinaLonUK) reported
Hi, @FitbitSupport I am waiting for my refund for Fitbit Ionic Recall since 2 August 2022 and can't get any proper reply from the company when I can get the money. Has anyone got the same problem with the refund? How did you solve it? Thanks. Valentina
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stockethics
(@stockethics) reported
@FitbitSupport @JHartline11 Same with Fitbit charge 5. The clock faces are all the same poor style and NOT user customisable. Judging by the lack of response for over a year on the official forum, they never will be.
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Amy Kindell Behrens
(@amkb17) reported
@FitbitSupport Received a Sense 2 on Wednesday, it bricked on Saturday. I seriously was able to use for 3 days. #Fitbit #help
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Stiùbhart
(@Scott_8547) reported
@FitbitUK @FitbitSupport I have a Versa 3 that's stuck on boot loop with only the Fitbit logo visible. I've tried everything in the help section on the Fitbit website. Anything else I can do?
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Mario Duo
(@MariaLa91059081) reported
@FitbitSupport I know how to turn it off. My gripe is the watch is useless for swimming. I don't want a stopwatch I want to see my lengths whilst I am in the pool as with the versa 2. I have had several Fitbits. All poor quality and broke. I only got this one for the swimming 🤬🤬🤬
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Ricky
(@CornishCracker) reported
@FitbitSupport I can't login to the Windows app, just get authorisation failed error. Definitely using the correct password.
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Roo-minate
(@ROOminate) reported
What's happening with @fitbit? The app duplicates random items in the food log and is quite slow to use. Looks like @Google has it running on an erroneous #potatoserver and is trying to kill it to push its own products and services.
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Presley Kern
(@kasey_n_landon) reported
Dude. @fitbit Be like, "It's a software issue on our end. And we're sorry your $200 watch **** the bed. But your warranty ended 2 months ago. So here's 35% off."
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Camu
(@notsorryBC) reported
@fitbit Maybe you should use the data that Google has to fix your heart rate tracking. Your trackers are a joke.
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Samuel A Dupuy
(@samueladupuy) reported
@fitbit Had two, both garbage.
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Jorge
(@norcal630) reported
Any other @warriors fans tired of seeing the @fitbit white guy with long hair jump rope all day on this feed? It’s as bad as the “winner” girl from cache creek.
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Dr. Ania Rynarzewska
(@AniaRynarzewska) reported
I am so sad, I lost my @fitbit . It fell off my wrist somewhere . It was supposed to help me with. ..well getting fit and research ... 😭
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F1sortof
(@f1sortof) reported
Does anyone else’s @fitbit charge 4 charger keep not working. Mike has yet again stopped charging the device 3rd one I have had now!!
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Connie Kadlecek
(@ConnieKadlecek) reported
@fitbit I have a fitbit charge 4. Now the connection from the clock to the strap as suddenly broken off. How can I get this fixed?
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Hadagohero
(@hadagohero) reported
@FitbitSupport Backatcha: ‘If you haven’t realised yet, I will conduct the conversation publicly, copying in your paymasters at Google’ FIX THE ISSUE
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Kristen McNulty
(@kristenmcnulty) reported
@AWPorterfield @fitbit @Meta Exact same experience here. Every time I talk to support they say that my case has been elevated & they’ll get back to me, yet no one does. This has been going on for months. Trying to find a way to get a resolution, but can’t get the help needed. Hope you have better success!
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Tomas
(@tudimetommy) reported
@fitbit @FitbitSupport FitbitPay stopped working all the sudden and the Wallet Tile isn't showing in the Fitbit App. My wife has the same issue (brand new Sense 2). We are from Panama. Can you help us?
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Mrs H
(@MrsH21932993) reported
@FitbitSupport My charge 5 has a black screen and will not sync with my phone. I have followed every single piece of trouble shooting advice I can find and nothing has worked. I only bought it in September. I went to update the device on the 10th because it showed it was the 11th and it's dead.
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Uddhav Parab
(@UddhavParab263) reported
Anyone knows how to fix a .@fitbit in India that is not in warranty period?
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GA
(@Gabi_Kaur) reported
@Pam_Gordon @fitbit Yes mine stopped working and they said it’s out of warranty so can’t help now. They want us to buy new versions. I won’t be. #DontBuyFitbit
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Josh LaForme
(@joshlaforme) reported
@FitbitSupport thx for screwing me on my ionic refund, I’ve called 6 times and always get the run around, it’s been 9 months, worst customer service ever
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Laura Graves
(@LilyLaura01) reported
@FitbitSupport I have had to replace 3 Fitbit Versa 2 due to corruption on the device. I have come to the conclusion that it maybe when using Bitmoji. I might be wrong but why have 3 of my versa 2s completely shut down? Whilst using Bitmoji? Is it a glitch?
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🏳️🌈🏳️🌈🏳️🌈🏳️🌈🏳️🌈
(@cookies2308) reported
@EnoTheWonderdog @redruby17 @fitbit I worked for Fitbit on the customer service, if you device only last for one month you can get a new one for free. But fitbit is a trash company, all the new device won't last 2 years or even less. But, something you can tried is said that you device is hot, then you have a new
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GA
(@Gabi_Kaur) reported
@Pam_Gordon @fitbit Yes mine stopped working and they said it’s out of warranty so can’t help now. They want us to buy new versions. I won’t be. Shame they don’t repair them, so now the watches are useless. #DontBuyFitbit
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Florence Duyck
(@FlorenceDuyck) reported
@FitbitSupport Hi, We bought a FitBit Versa 2 in August 2022 and we can’t synchronise it with my IPhone. It used to work (it’s our 5th fitbit so we know a bit about how it work)…please, let me know what we can do to fix the issue. Kind regards
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Kevin Miller
(@kevinmiller1978) reported
@FitbitSupport Is your support page down on your website? I was in a chat, it shut down and now the support page is blank
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Fiona MacLeod
(@maclef00) reported
@fitbit Just wondering if anyone at Fitbit customer services is ever going to deal with my problem. 3 Fitbit luxe products all faulty...I'm still waiting for a refund???