HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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Buffering
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bogotá, Distrito Capital de Bogotá | 11 |
| Mexico City, CDMX | 7 |
| São Paulo, SP | 5 |
| Madrid, Comunidad de Madrid | 5 |
| Medellín, Departamento de Antioquia | 4 |
| Barcelona, Catalunya | 4 |
| Houston, TX | 4 |
| Curitiba, PR | 3 |
| Ensenada, BCN | 3 |
| Charlotte, NC | 3 |
| Porto Alegre, RS | 3 |
| Barranquilla, Departamento del Atlántico | 2 |
| Málaga, Andalucía | 2 |
| Guayaquil, Provincia del Guayas | 2 |
| Monterrey, NLE | 2 |
| Rio de Janeiro, RJ | 2 |
| Tijuana, BCN | 2 |
| Austin, TX | 2 |
| Sorocaba, SP | 2 |
| Boston, MA | 2 |
| Jacksonville, FL | 2 |
| Libertyville, IL | 2 |
| San Luis Potosí, SLP | 2 |
| Phoenix, AZ | 2 |
| Ibagué, Departamento de Tolima | 2 |
| Los Angeles, CA | 2 |
| Fortaleza, CE | 2 |
| Madison, WI | 2 |
| Beaverton, OR | 2 |
| Córdoba, VER | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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ً
(@jentlemin) reported
@HBOMaxHelp i just made my account and accidentally logged out it wont let me back in and i tried to reset password but theirs no email and tried changing email but nothing will work pls help
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Chris Wetterich
(@ChrisCinciBiz) reported
Who did the tech on @hbomax? Holy cow is it awful. Every day for the last four, I’ve tried to watch something on Roku and it gives me the three dots of death before crapping out and sending me back to the Roku home screen. No other channel’s app does this.
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Hey berto
(@Heyberto) reported
Felt like checking out Batman ‘89 tonight.. pulled it up on @hbomax. They really need to get better quality streams. Pretty sure a standard DVD has better image quality.
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Scott
(@spb472stl) reported
@GHOST_LETTERS @HBOMaxHelp Go into your apps menu, uninstall the HBO Max app and reinstall it. I have few if any HBO Max app issues on my Samsung TV after the last update.
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DBAR
(@DamnboyAintRite) reported
@GHOST_LETTERS @just_me563 @hbomax That's odd. Sounds like the update is causing it to hang up. I'd be willing to bet they're working on a "hot fix". If you're having this issue, I'd be willing to bet there are hundreds more. Do you know what operating system your TV uses? Apple, firetv, android, WebOS?
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Bharath Reddy⭐️⭐️
(@ItsThipireddy) reported
@HBOMaxHelp I am unable to login to My account. When I restore my purchases from appstore and there is now a different email and password associated with my HBOMax account.
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Donoe Jah-Youth
(@donoemanfrett) reported
Anybody else @hbomax not working for firestick?
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Theresa Hahn
(@Smallville0628) reported
@HBOMaxHelp please fix this issue. It's extremely annoying
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12/14 💛
(@MyBeautyIs_REAL) reported
@hbomax I just renewed my subscription and the app still not working and it’s upsetting me and my home girl 😒😒😒
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12/14 💛
(@MyBeautyIs_REAL) reported
@hbomax My subscription isn’t working on my phone or Roku TV and I just paid my money! Can somebody please fix this
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DBAR
(@DamnboyAintRite) reported
@GHOST_LETTERS @just_me563 @hbomax Honestly, you shouldn't need 5g to run a streaming service. That's just a line service people give when they have no clue or control over something not working.
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RebeccaDeMoan
(@RebeccaDeMoan1) reported
@HBOMaxHelp just installed the new update today and now the rewind n fast forward features don’t work right anymore. Great job
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Chandler Goule
(@CGoule) reported
from
Washington, D.C., District of Columbia
@hbomax I have reset my router, unplugged my Roku TV, preformed a WiFI analysis and everything works great. Your streaming App doesn’t buffer right or something and resets my TV to menu mid show every time. Out of all the streaming Apps only yours does this. How do I fix it?
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James Becky
(@JamesBe24349281) reported
@jakenmenheer @hbomax Don’t panic, I had same issue but with the help of hcybersecurity, I got my issue resolved. Message him on WhatsApp for help ±1 (508) 928-7823
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RebeccaDeMoan
(@RebeccaDeMoan1) reported
@hbomax just installed the new update today and now the rewind n fast forward features don’t work right anymore. Great job
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