HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Dallas, TX 3
Paris, Île-de-France 2
Seattle, WA 2
Zapopan, JAL 2
Philadelphia, PA 2
Buffalo, NY 2
Richmond, VA 2
The Hague, zh 1
Toano, VA 1
Minneapolis, MN 1
League City, TX 1
Naugatuck, CT 1
New York City, NY 1
Walnut Creek, CA 1
Makati City, National Capital Region 1
Adelaide, SA 1
Santa Clara, CA 1
Mission Viejo, CA 1
Clio, MI 1
Rolling Meadows, IL 1
Manises, Comunitat Valenciana 1
San Antonio, TX 1
Riverside, CA 1
Port Saint Lucie, FL 1
Los Angeles, CA 1
Chicago, IL 1
Houston, TX 1
Cornersville, TN 1
São Francisco do Sul, SC 1
Holden, ME 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • MrTheodoreT CryingWolf (@MrTheodoreT) reported

    .@HBOMaxHelp when can we expect an update to the app to stream through a PS5 in quality that you can actually call “HD”, none the less “4K”. I’m about to cancel this subscription.

  • GeekAndDad Dad (@GeekAndDad) reported

    @HBOMaxHelp It seems to works fine in Firefox. Unfortunate it’s not working in Safari though. Thanks.

  • PhishPhry84 ⚾⭕LawnLad⭕⚾ (@PhishPhry84) reported

    @HBOMaxHelp I don't need specific help, but I can't rotate in landscape, getting to "episodes" from the home screen takes way too many steps, there's no picture in picture for me to check other apps (like text messages), and the recommendations rarely make sense

  • brendanmcadams Brendan McAdams | B2B Sales Guy (@brendanmcadams) reported

    Quick rant - Is there a more miserable customer service experience than @Xfinity @XfinitySupport? We can't get @hbomax to work anymore... and neither can they. But try to cancel HBO and we're told our monthly fee goes UP and they reduce our internet speed. Arrgghh!!!

  • jared_hartless 😂 (@jared_hartless) reported

    @syramio @LangleyGaberial @hbomax It's literally still thought of as one of the best superhero cartoons ever, stay mad lol. What does it being made for children have to do with the quality? There's plenty of "adult media" that's way worse than BTAS lol.

  • niel Niel Bornstein (@niel) reported

    Now that I have @hbomax, finally working my way through the @GhibliUSA films I haven't already seen with the help of 2- to 5-year old episodes of @theincomparable.

  • betteboop57 BetteBoop57 (@betteboop57) reported

    @HBOMaxHelp I signed up yesterday for the reduced rate for 6 months. I tried to sign in today and it says I'm not signed up. Now the sale is gone???!!! WHAT??! Help?

  • combatcodes Alexander Darwin (@combatcodes) reported

    @realjacksonford @netflix Ooooh, Looking forward to this. So much fun. If need a martial arts fix in meantime Warrior on @hbomax is 🔥

  • givezerofx ZeRoFx (@givezerofx) reported

    Hey @hbomax can I borrow your login info please?

  • reynoldstop20 Steve Reynolds (@reynoldstop20) reported

    @TVMoJoe @hbomax @Roku Ah, that’s why the profile screen and the loading icons look different. It worked so much better this weekend than the last few months. (Now if we only knew why the Apple TV app on Roku refuses to work. Had to improvise to watch Ted Lasso this weekend.)

  • Victorianrose23 Victorian Rose of the 23, Philistine (@Victorianrose23) reported

    @DCDoomPatrol @hbomax God help me, I live this show so much.

  • Dwaine49583420 Dwaine (@Dwaine49583420) reported

    @HBOMaxHelp help please. Stuck in an endless loop of the app asking me to choose Access All of HBO or Access HBO Only and thenchoosing my profile.

  • CAKinDC CAK 💖💜💙 (@CAKinDC) reported

    @HBOMaxHelp Hi there! I subscribed using the app and I chose the promotional price, however it seems apple charged the full 14.99 price. Any help with this?

  • mobydee71 Darren Bratton (@mobydee71) reported

    my @hbomax #roku channel has updated 2 times in last week & it's still doesn't work right...When I'm watching an episode of a show & it ends I have to push the back button 4-6 times before it will go back to the main #HBOMAX menu!

  • Quallzimodo Burt Zackarach (@Quallzimodo) reported

    @hbomax it would be delightful if I could enjoy all the great content on your app. Unfortunately, your app sucks, it flickers so bad I feel like I’m at a damn EDM concert. Please fix. 😒

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