HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:


hbo-max Hero Image

HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Mexico City, CDMX 15
Villavicencio, Departamento del Meta 13
Pereira, Departamento de Risaralda 9
Madrid, Comunidad de Madrid 7
Bogotá, Distrito Capital de Bogotá 5
Guadalajara, JAL 4
São Paulo, SP 4
Rio de Janeiro, RJ 4
Seattle, WA 3
Ciudad Victoria, TAM 3
Sabadell, Catalunya 3
Monterrey, NLE 3
Arapiraca, AL 2
Guatemala City, Departamento de Guatemala 2
Londrina, PR 2
Dallas, TX 2
Brasília, DF 2
Campinas, SP 2
Alicante, Comunitat Valenciana 2
Las Palmas de Gran Canaria, Canary Islands 2
Valencia, Comunitat Valenciana 2
Sevilla, Andalucía 2
Curitiba, PR 2
Medellín, Departamento de Antioquia 2
Auburndale, FL 2
Chihuahua, CHH 2
Parker, CO 1
Derby, KS 1
Salamanca, Castilla y León 1
Villajoyosa, Comunitat Valenciana 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • solidly_fluid hj.etage 🏴‍☠️🏳️‍🌈 RENEW OFMD (@solidly_fluid) reported

    someone said a month ago that with the amount of love ofmd is getting it will be hated by the same people in about a month or two. well it’s not true, but people do start picking up fights and creating problems where there are none?? @hbomax it’s time to #RenewOurFlagMeansDeath

  • InSaNeLyBoReD Linda 💕 (@InSaNeLyBoReD) reported

    @hbomax Episode 1 will not play it just spins and says playback failed. I put on episode 2 to see if it will play and it does. I put a movie and it works fine. Just having the issue with episode 1.

  • tacobellyummy Mandy ODC (@tacobellyummy) reported

    @hbomax isn't working and won't let us watch even though we pay for HBO. It won't recognize our subscription 😭😭😭 please help @HBOMaxHelp

  • gotchatheregrin LizaM (@gotchatheregrin) reported

    @hbomax We started watching this but the editing is so awful that we had to stop. Too drawn out. And we didn’t realize that in the very first episode you see things you can’t unsee.

  • RyanInAuburn Ryan Ashby (@RyanInAuburn) reported from Lake Bowman Mobile Home Park, Washington

    hey @henrytcasey I just read your @hbomax article. Great read. Content is fantastic, but issue I have with HBO Max app is how terribly it was constructed. “Renew Download” function doesn’t work , downloads play about 1/2 the time when offline & apo shuts down when downloading.

  • Lanz_J23 Lanz🇳🇿Snyderfan,ProdigalSon,AyerCut! (@Lanz_J23) reported

    It’s not right, it’s not ok we have soooo many questions. Work smarter not harder, s3 is pretty much written locked in a vault somewhere, we the people want to see it on the screen. Sooo when do table reads start?? #WeLoveRumours @hbomax @NeonNZ #SaveProdigalSon

  • Terry_Wechsler #TrumpEmboldenedPutin (@Terry_Wechsler) reported

    Love Collette, Firth & Posey, but after watching ep 1 of #TheStaircase on @hbo/@hbomax, feel tt's an hr of my life I'll never get back. Read summary of the case on Wikipedia and tt's all I need to know about that awful case.

  • XoJa777 J (@XoJa777) reported

    @hbomax anyone else getting constant playback failed error when trying to watch ANY SHOW on this streaming service???? Doesn’t happen on any other app I have. #hbomax

  • falsier kaio (@falsier) reported

    @sikaffy @HBOMaxHelp Did they fix it for you? I'm on android tv too and that's all I see when I try to watch anything for the past 2 weeks. All I get from their staff are automatic ****** responses 😒

  • mutonson Matt D Hansen (@mutonson) reported

    @hbomax your app sucks. I’m in the hospital and Netflix, Hulu, and even live sports work fine except you.

  • trandomGO #SaveLegendsOfTomorrow | ric | tv lover (@trandomGO) reported

    .@hbomax please help and #SaveLegendsOfTomorrow! The cast, crew, and fans deserve a proper ending to a series that has gone on for SEVEN SEASONS. #LegendsOfTomorrow @HBOMaxHelp

  • Love4Yo95312565 Love4You (@Love4Yo95312565) reported

    @HBOMaxHelp all #ourFlagMeansDeath. roku LT.tried updating software(up to date),changed roku cc settings to default,changed them back to basic settings,turned cc of&on on app,restarted app,nothin worked. cc works on all other apps. i hear this is an ongoing issue with YOUR app&its ADA violat

  • RicketyCat RicketyCat (@RicketyCat) reported

    It’s pretty sad that @discord has a better passthrough and stream capability than @hbomax . I can’t even get the landing page to load. And, no, I won’t give you particulars because you already know it sucks. Me telling how it sucks in particular will not help people in general.

  • Lanz_J23 Lanz🇳🇿Snyderfan,ProdigalSon,AyerCut! (@Lanz_J23) reported

    It’s not right, it’s not ok we have soooo many questions. Work smarter not harder. #WeLoveRumors S3 Prodigal Son script locked in a vault somewhere. We the people deserve to see where our show was going next ,Sooo when do table reads start?? @NeonNZ @hbomax #SaveProdigalSon

  • the_other_jojo Jojo (@the_other_jojo) reported

    Okay, maybe my plans have to change. @HBOMaxHelp All my language settings are set to "English," but Our Flag Means Death is playing the Spanish dub! It's stuck that way even when I restart the app (Samsung TV). This is a very silly glitch.

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