HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 2
Washington, D.C., DC 2
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Stuart, FL 1
Rowlett, TX 1
Aurora, CO 1
Écully, Auvergne-Rhône-Alpes 1
El Pueblito, QUE 1
El Paso, TX 1
Lexington, NC 1
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Hamburg, HH 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Brandenburg an der Havel, Brandenburg 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • ZackOnTheRadio Zack Williams (@ZackOnTheRadio) reported from Myrtle Beach, South Carolina

    Yo @HBOMax @HBOMaxHelp ... nothing works. Press play, it goes back to the main screen or errors out. On both Roku Premiere and Roku TV

  • sidisfaction Sid (@sidisfaction) reported

    @HBOMaxHelp @JabinRight Haven’t heard back yet from support. On Apple TV the app keeps kicking me out and shows a can’t play error. The subtitles don’t work properly as well. Can you please provide a fix.

  • EricTrappist Eric Trappist (@EricTrappist) reported

    @NotTravisNewman @hbomax Same experience. It’s nuts that something would work and then break.

  • sidisfaction Sid (@sidisfaction) reported

    @HBOMaxHelp On Apple TV, the app keeps crashing and displays can’t play error. The subtitles don’t work properly as well. Very frustrating as this is a paid service.

  • evano_oruvann Evano_oruvan (@evano_oruvann) reported

    @HBOMaxHelp None of the steps helped! I am experiencing this after the streaming issue that happened last week.. I feel like your technical team needs to look into this issue

  • ChoasRising ChoasRising (Ozzrin) (@ChoasRising) reported

    @HBOMaxHelp I have a Roku TV with an Xfinity Flex box hooked up, which acts as the receiver, bypassing the internal Roku receiver. I've uninstalled the app, logged in an out, yadda yadda all the BS. It's not on my end, as no other streaming server I use has the issues.

  • neckra @neckra (@neckra) reported

    @hbomax Is there any issues going in with your platform?

  • JamesOnTrack James Aslaksen (@JamesOnTrack) reported

    @HBOMaxHelp The new tvOS update is awful. No more 10 sec skip. Far worse: FF, RWD & scrubbing buggy to the point of uselessness. When will a fix come out? Using Apple TV 4K & Apple TV 4th Gen.

  • havenyoung Haven (@havenyoung) reported

    @HBOMaxHelp Apple TV app is broken after latest update. It no longer match frame rate and dynamic range. It no longer supports new scrubbing feature on the new Siri remote. Please let me revert back to the old app!!!!

  • MovieJMP MP (@MovieJMP) reported

    @warnerbros @hbomax @CraveCanada When is Canada getting a ZSJL 4k Bluray release? Only having the option of watching the 720p version on Craves terrible app is brutal. Do ya'll hate money?

  • GazelHaze Zack Hayden (@GazelHaze) reported

    @HBOMaxHelp @ebgranger I have the Apple TV 4th gen (32gb) and scrubbing is a joke! I can no longer click the edge of the remote to skip forward and back, and once you swipe to start scrubbing, it has a mind of its own. Clicking to stop scrubbing doesn't work. You can't get to where you want to go

  • DustinWeir1 Dustin Weir (@DustinWeir1) reported

    @intheheights @hbomax Oh wow! This looks terrible!

  • havenyoung Haven (@havenyoung) reported

    @hbomax Please fix your Apple TV app! The latest update completely ruined it.

  • terrance_shaw Terrance Shaw (@terrance_shaw) reported

    @hbomax, your latest update to the Apple TV app is terrible. Removed support for any kind of timeline scrubbing and it forces me to exit out of the app and reopen just to get back to what I was watching.

  • KeshiaMonet Kesh(ia) (@KeshiaMonet) reported

    @hbomax fix the damn mobile app it sucks

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