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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (31%)
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Sign in (24%)
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Buffering (21%)
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Crashing (21%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 The Hague |
Playback Issues | |
 Paris |
Buffering | |
 Toano |
Playback Issues | |
| Minneapolis |
Buffering | |
| League City |
Buffering | |
| Dallas |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Chill-y 👻🎃💀
(@LilyRHaley) reported
@HBOMaxHelp so i was able to get it to work by using chrome, but it seems i can no longer get videos to play when using safari version 14.1
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Romance Librarian (she/her)
(@mrsjgbuck) reported
@HBOMaxHelp just signed up and nothing will play. Help?
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Lady Gia, Dowager Countess of Grantham
(@ichaberanders) reported
@HBOMaxHelp A tablet is not a mobile Browser it’s a normal browser you can’t just decide this for ppl! This is not your decision!!! I want to use the browser because I like doing work while watching and putting it in a little window and your not the ones to tell me not to! Change this
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Clark Neily
(@ConLawWarrior) reported
@HBOMaxHelp I had the exact same problem last night on a LONG plane ride. Is it really possible you’ve not fixed this yet? More importantly, can you help me fix it before I fly home tomorrow?
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d(e)ad
(@boys8n) reported
@HBOMaxHelp 😑😑😑😑🙄 you know your company is already aware of the issues with the UX. Just debug the damn thing already. Tired of waiting for the streaming service with the best selection having literally the worst UX. I’m just venting, there is literally nothing social can do here.
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Izzy
(@Izzy_TTV) reported
Why does HBO Max never remember what episode I was on or where I was in it. Why do I have to roleplay as Sherlock Holmes just to watch Succession. @hbomax Fix this please.
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Nikolas Kalar
(@NikolasKalar) reported
@spicedrum @hbomax Did you find a solution to this? Having the same problem myself.
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Chocolate Batman
(@PrinceRussel16) reported
How is your app still broken a year plus after launch @hbomax downloads still don’t play, app crashes, sound issues. How are you this bad? Multi billion dollar company has a worse app than a 12 year old dev.
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Johan Paul 🗽
(@kypeli) reported
@hbomax When will John Oliver and Bill Maher return to HBO Max? As they are now gone in the Nordic HBO Max transition. Could you please fix this?
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Shawna E4L 🪶🛡🗡🌈
(@WeIsTheTeam22) reported
@celluloidmaven @hbomax That really was terrible! Like a madding video game! Poor Wynonna felt like she couldn’t do anything to help Doc. #WynonnaEarp #BringWynonnaHome
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Anssi Ylönen
(@anylonen) reported
@HBOMaxNordic The world has changed. The latest seasons of The Good Fight and Britannia have disappeared. The whole @LastWeekTonight show is missing. @HBOMaxHelp DM'd, that they can't help. Not cool.
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Gineration X 🍸
(@MarkFloydThaut) reported
@hbomax app fricken sucks. Every single show freezes multiple times forcing you to get completely out and go back in. Which doesn’t always works. This doesn’t happen to us on any of the other 8 services we use. They need to fix this ****.
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Pablo Méndez
(@pablomendezb94) reported
@4everkels17 @hbomax Yes, I guess they’re going to fix it, but in the meantime, the only way is using another browser
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scott
(@scottfernandez) reported
@hbomax your menu sucks, fix it
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the pumpkin spice must flow
(@emybarrett31) reported
i hate @Xfinity and @hbomax they never work
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Carlos Lipanela
(@dondestapoochie) reported
@olarized @hbomax I have the same problem. Can't access my Spanish account from France.
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Ava Roxanne Stritt
(@SpaTravelGal) reported
@hbomax what TYPE of plan do I need to watch Saints of Newark? It is telling me to switch plans. Please help!
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Slacksey O’Brien
(@LocalLegendCoop) reported
@HBOMaxHelp Hey, it’s your horrible app, no matter where it’s used or what Wi-Fi network it’s on. Every other streaming app works with zero problems. Have you tried making it better at any point in its existence?
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Ava Roxanne Stritt
(@SpaTravelGal) reported
@HBOMaxHelp What TYPE of plan do I need to watch Saints of Newark! I already have a plan and it is telling me to switch?!?! Please help! Not cool….
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Sergio Luna
(@_King_SERGIO_) reported
Why doesn’t my USA cable provider work to sign in to @hbomax while I’m in Spain this sucks. I don’t have these issues with other streaming services. #HBOMax @InsideHBOMax
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Gator1014
(@TkrotzPs) reported
@hbomax @HBOMaxHelp I mean really. How can your App be this awful? Lags, quits. Rolling three dots forever. Just out of pure human decency you would think you would want to fix this garbage.
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Let’s Watch It All
(@LetsWatchItAll) reported
So Tony has “engine” problems ay? Lawn mower not starting on the first pull? His gaba not so “gool”? (I’ll show myself out) -Watching The Sopranos, S1 E6 @hbomax Follow the channel for more Sopranos commentary!
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Andrew Fischer
(@Andrewinnycus) reported
@hbomax I love your content but your website is terrible. If I pause a show and play it later it doesn't recognize the new play time. The next episode never plays and if I click on next episode it just pauses the show.
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Ryan Templeman
(@RegularSizeRyan) reported
Gave up. 34 mins & 17 seconds. Forgive me @HBOMaxHelp, I’m weak. But soon I’m sure I’ll learn to accept (even love) the @hbomax app— which, certainly by no of its own, freezes every few minutes. It’s a me problem. I’ll be better tomorrow. We’ve got this!!!
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🎃 Josh-O-Lantern 🎃
(@JoshAndHisJokes) reported
@hbomax @nocontextroyco Shiv deserves it, probably the worst Roy spawn. Love that Sarah tho
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IO04
(@1yen0ma1281) reported
@CutAyer @hbomax what is your obsession with revisions of movies? This list is terrible
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Pablo Méndez
(@pablomendezb94) reported
@4everkels17 @hbomax The problem is with safari, if you download chrome or any other it works
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Pablo Méndez
(@pablomendezb94) reported
@ShayyBanks @hbomax The problem is safari, if you go to chrome it works, it’s the only solution by the moment
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Gabrielle J. Boher
(@j_boher) reported
@latimes @dubjackharper @hbomax Plus he gets to work with Anna!
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Alfred E Nash III
(@aeniii) reported
.@HBOMaxHelp I have had "can't play title" error all day. Please help.