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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (34%)
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Buffering (31%)
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Crashing (19%)
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Playback Issues (14%)
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Video Quality (1%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Playback Issues | |
 Teziutlan |
Sign in | |
 Tallahassee |
Playback Issues | |
| Wayland |
Sign in | |
 Orléans |
Video Quality | |
| La Mesa |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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popeye
(@popeye78852262) reported
@HBOMaxHelp when will you fix the zoom feature on iOS devices, I’m cancelling my HBO max subscription just because of it. Many others are also going to leave your platform if you don’t fix this issue, like who gets rid of a zoom feature. SMH
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alexa
(@elixirknome) reported
@bryan_alvrad @hbomax Ruining our Saturday night😭 #HBOMax #help
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Dakota Cassidy
(@DakotaCassidy) reported
Hey, @HBOMax, @Netflix, @anyone who'll help. Let's do this! #SaveProdigalSon
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MCx3
(@MrsGarciax3x3) reported
@hbomax has THE worst subtitles 💲🙄🙄🙄🙄🙄🙄🙄🙄🙄 #HBOMax #HBO
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JayAnthonySins
(@JayAnthonySins) reported
@hbomax you guys still blaming this buffering crap on my router? Lol every other streaming service works great. I won’t be paying for this much longer if you don’t fix it soon. 2 months and I’m gone. Hope many more follow suit. That’s all.
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LIVING-TO-LOVE❣💗
(@CHUCK_1967) reported
@HBODocs @hbomax NOW I'M FORCED TO LIVE IN PAIN EVERY DAY FOR THE REST OF MY LIFE. YOU PEOPLE AND THOSE PEOPLE ALL SUCK AND DESERVED TO DIE ABUSIG THEIR MEDICATIONS. THEY DID IT TO THEMSELVES. THEY DON'T DO ANYTHING TO HELP ME WITH THE PAIN I HAVE NOW.
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runako
(@runako) reported
The @hbomax iOS app could use a performance-tuning pass. Definitely the laggiest, crappiest video player I use. Have to assume they are just cheap and won't pay for the engineering expertise to fix it.
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King Werdna of the Spaniards
(@AndrewAchilles) reported
@hbomax fix your **** service
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BK
(@DarrenLindwall) reported
@TheFilmMaestro @hbomax It was terrible
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𝐃𝐀𝐘𝐓☆𝐍𝐀 ❤️🔥
(@CUMWlTCH) reported
@HBOMaxHelp the app won’t open on my Samsung tv, it randomly took the app down and everytime I try to get it back it won’t work
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Jim Morphew
(@JimMorphew) reported
@hbomax Another terrible movie.
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Luke Mattson
(@cokekid76) reported
@VIZIOsupport and @hbomax why am having issues casting to my smart cast #Chromecast sucks
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sam
(@Jonathancirons1) reported
@BreatheNewWinds @hbomax Yes HBO is no good on my Samsung smart tv or my Apple TV. It’s a HBO problem I think.
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Jim Morphew
(@JimMorphew) reported
@gabrielben @hbomax It is a terrible movie; people that like it are truly starved for any kind of entertainment.
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Crafty Big Guy
(@AdamHebert3434) reported
Why does @hbomax buffer so damn much man.
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Daniel
(@Daniel63294343) reported
@hbomax pay for more servers you cheap pricks.. I can’t watch anything without constant buffering..
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Respect Truth - Hold the Fascists Accountable
(@Nateszen) reported
@hbomax fix your app, shouldn't have to restart my tv 3x a day to use it
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TheGamerGalKait
(@TheGamerGalKait) reported
I'm having a lot of issues with @hbomax the screen becomes blurry and I lose sound constantly when it's getting ready to storm I don't believe it's my wifi acting up but then again it's Mediacom company any thoughts?
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Windy Lindhy
(@WindyLindhy) reported
Trying to watch some episodes of Game of Thrones on @hbomax and the quality is garbage and it keeps freezing... Feels just like the night they first aired.
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MCx3
(@MrsGarciax3x3) reported
@hbomax has THE worst subtitles ever 🙄🙄🙄🙄 #HBOMax #HBO
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Enicey
(@Enicey) reported
The @hbomax app has me ready to SCREAM! I’m tired of it working when it feels like it! It doesn’t work with airplay from my iPhone or Mac? DEADASS??? FIX IT! Wtf am I paying for?
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Edwin Johnson
(@Body13ag__) reported
@hbomax why are 4k movies on here only the in the movie stuff and why can't I remove the move it from my continues I watched it to the end and it won't go away.. you need to fix this stuff or I'm done..my old can't handle this. Watch a movie u don't like, well u have to watch it
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JayAnthonySins
(@JayAnthonySins) reported
@HBOMaxHelp Sure. Except I have no interest in waiting my time. Look for yourselves on the numerous Reddit and other threads. There are many people sick of being told@to restart our awesome routers and you guys blaming it on our network and updates when none of your “solutions” work.
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Windy Lindhy
(@WindyLindhy) reported
@HBOMaxHelp Just tried again. Quality definitely better but TBD if it needs to keep buffering every few minutes.
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Evan
(@EvanCooney) reported
HBO plus has an atrocious user face. The sign in for any device other the laptop you made the profile is so broken. Get it together @hbomax I don’t need to use your product.
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Dodger nation
(@noahclipper1) reported
@HBOMaxHelp Because my my Samsung smart TV is not a Apple TV I am not able to get any 4K capabilities instead because I have a Samsung smart TV is capable of high high high definition quality stuff of I’m not able to get 4K stuff so when you have same stuff going to theaters and same
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Connie Vaxxed & Masked No Lists Please
(@ImmaBlueDot) reported
@HBOMaxHelp Thank you! LG Smart TV. It often takes two attempts to get HBO Max or Netflix fired-up. Figured it was a Comcast issue.
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I’ve Got Questions
(@SaltyCrip) reported
@HBOMaxHelp @BreatheNewWinds You still haven’t fixed the lag issue since the iOS 14.5 update on Apple products
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red menace
(@leftistuwus) reported
hey @HBOMaxHelp, why are episode descriptions misspelled, incomplete, or otherwise unfinished? this is a problem i have noticed w/ many titles. i have dm'd examples and would appreciate some proofreading in the future!
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Sam
(@SammyRob18) reported
from
Kenosha County, Wisconsin
@HBOMaxHelp would be nice if the shows I’m trying to watch had sound. Streaming on the app on a @Samsung tv has nothing but problems