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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (32%)
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Crashing (25%)
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Buffering (22%)
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Playback Issues (16%)
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Video Quality (5%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Phoenixville |
Crashing | |
| Norfolk |
Crashing | |
| Houston |
Crashing | |
| Jeannette |
Playback Issues | |
 Mexico City |
Buffering | |
| Aldie |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Rees
(@fakenickrees) reported
.@hbomax How much extra do I have to pay per month for subtitles that work? It’s been months without them.
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Legends live forever
(@The_Santez) reported
@johniadarola @hbomax They didn’t have anymore material to use since it was used in season 1. They simply don’t want to throw anything out there without the quality being just right. It’s the right decision. Too often entertainment is about money rather than quality. I’m glad they did that.
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a little bit alexis
(@Alexissayshello) reported
@PethDerek @hbomax I have nothing but issues with HBO Max - my “always on” setting for subtitles getting switched off constantly, random shows I don’t watch being added to my continue watching. It’s the worst streaming service IMO
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jenmonkey is an abolitionist
(@jenmonkey1) reported
I really can’t stand the HBO Max app for XBO. It’s terrible. @hbomax already has issues, but it’s almost unusable on Xbox.
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Jesse Gavin
(@JesseGavin1) reported
@PethDerek @hbomax I also have that problem. I don’t have any way to fix it. This has been incredibly helpful, I’m sure.
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Robby
(@Bertoc4) reported
@hbomax @NikkiGlaser @fboyisland Is HBO out of original, quality content?
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eddie egan
(@EganLA) reported
@PethDerek @hbomax YES. and the video quality sucks. especially on a 4K TV with a super-fast connection. just awful.
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Peter Pham
(@peterpham) reported
@HBOMaxHelp Yes. All of it several times. Reboot. Uninstall. Reboot. Install. It's a terrible app. Please fix
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Kyle Henderson
(@kyledestroyer) reported
@hbomax was designed by a being who has no idea how humans work.
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kay
(@darlingscoups) reported
hey google: why does @hbomax crash my tv all the damn time and is literally the laggiest app i have on there.
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Paul Pascale
(@PaulPascale) reported
@HBOMaxHelp Somehow my account got completely hacked. My full name, email, and possibly password has been changed, but am still able to be logged in on my iPhone. There isn’t a help article for something this severe.
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Off The Binary
(@thekingjah) reported
On the real @hbomax y’all need to get it together. Too many errors. On my laptop, on my phone, on my firestick, 😭
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Kyle
(@xkyleandrew) reported
anyone else have a Samsung smart tv and have been having issues with the HBO Max app?? @HBOMaxHelp @SamsungSupport
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Todd Alcott
(@toddalcott) reported
@bellafortunate @hbomax I've been having this problem with the Criterion Channel as well.
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malini
(@lavendersundayy) reported
@hbomax please hire me as a software engineer to fix this problem thank you
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GDK
(@GDK08407534) reported
@Chantal729 @hbomax I thought it was an AT&T at issue at first
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KamieKarla 🌻 SPICE
(@KamieKarla) reported
**** @hbomax and **** @Samsung HBOmax for some reason no longer works with Samsung after thus last update and already had issues with their shows/movies not fitting the screens properly. When it is time for a new TV, not getting a Samsung and no longer subbed to HBOmax.
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have been home for a year
(@kathrynswartz) reported
Fix the goddamn subtitles @hbomax
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Adeetz😎
(@Deetzzz7) reported
@PethDerek @hbomax Try to restart the app or the device. If it continues to go help and submit a issue report
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Jim Picato
(@waxangry) reported
@hbomax fix the update for Samsung TVs with memory
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Annomyniss
(@aquaTurtl) reported
@DisagreeableImp @DCTitans @hbomax No problem! When I wrote that I kinda felt I was coming off as a **** lmao
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Thyestian
(@Miss_Naste) reported
@bellafortunate @hbomax I only have this issue on my Roku TV. My Apple TV works fine. What hardware are you all working on that you see this issue?
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JJ
(@_jacobmjones) reported
@hbomax your app is awful
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derek peth
(@PethDerek) reported
Does anyone else have problems with @hbomax never coming back to the right episode of a show and do you know any secrets to fix this?
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Lia Fairchild
(@LiaFairchild) reported
@hbomax Trying to update the app on my TV but it says there's not enough storage. Seems like a glitch?
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beth harmon’s gf
(@jdwfilm) reported
@hbomax removing emma is the worst mistake you’ve ever committed u will regret this.
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Quan
(@usmanmaher77) reported
@PaulPascale @HBOMaxHelp Ladies and gents, after 2, nearly 3, years, I have finally got my hacked account back, it feels so good to have it back omfg 😭...thanks to #lord_tekh on Instagram..they helped me when support services wouldn’t help 🥺.. or @l_nonunu on Twitter
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snorwayhouse
(@hauchk) reported
@bellafortunate @hbomax FYI - you can now watch HBO shows on Amazon Prime Video. I think HBO is giving up kindof? you just link your HBO subscription and you should avoid that buffering issue I guess..
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The Dishmaster
(@TheDishmaster) reported
Is anyone else having trouble steaming @hbomax? @HBOMaxHelp
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Insert a Snarky Name Here
(@a_snarky_tweet) reported
@HBOMaxHelp so can you just make your app work? I’ve been trying to watch things on the PlayStation app and I’ve had to restart the app 3 times because of your “something is wrong” error. 3 times in one episode of All That Glitters. I just want to watch something creative…