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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (44%)
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Buffering (32%)
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Playback Issues (14%)
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Crashing (9%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Los Angeles |
Crashing | |
| Hyattsville |
Crashing | |
| Van Buren |
Crashing | |
| Macomb |
Playback Issues | |
| Anchorage |
Crashing | |
| Raleigh |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Don't make me break out the Delco
(@JohnLandino1) reported
@marcmaron @hbomax A lot of those brains were easily broken. Doesn't take a genius to avoid falling for this nonsensical bullshit.
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Nnamdi Plume
(@NnamdiPlume) reported
@marcmaron @hbomax The brains were already broken. They just used the broken brains for their own amusement.
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breaver
(@breaver1) reported
@GameOfThrones @hbomax Even HBO can’t post high resolution video on Twitter. That’s called Twitter equality of low quality video privilege. Everyone is in equally poor state.
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Ben Goldberg
(@bflgoldberg) reported
@HBOMaxHelp I have sent a private message. The white line glitch is still happening for me. Any update on when this will be fixed? It has been not working for about two weeks now. Thanks!
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Tony Berner
(@TonyBerner1) reported
@PrimeVideo I subscribed to @hbomax and I am still being told when I try to login that my account is not active. Please advise.
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Karl Jean 😈
(@KAKARLLS) reported
@HBOMaxHelp I just exit the show and restart it and it plays as normal. The error just shows up randomly in the middle of the show.
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Dr. David R.
(@ThenotfakeDavid) reported
@hbomax Normally I'd watch something on your app, but considering half the **** doesn't have sound for some reason, guess I'll find something else. Tried everything on your site to fix. About 3 seconds away from cancelling the service completely. Your SMS Chat "help" was a ******* joke.
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STIKIDIKIJ
(@STIKIDIKIJ) reported
@marcmaron @hbomax It’s disappointing that 2 clowns could help incite an entire Insurrection just because they enjoy watching the world burn.
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Angel Rivera
(@RecIusiveRacer) reported
@HBOMaxHelp been getting a lot of error codes today. What is happening? Most recent service code: H-1b4bc87c-a317-47c0-ec01-a0d6688ddfdd
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Rahul G
(@RahulG86) reported
Is @hbomax in some secret battle with @PrimeVideo for the worst app on @Roku ?
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Danny
(@dekaywood) reported
@marcmaron @hbomax Does it give any ideas to those who need help getting others out who are stuck in that world?
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William Shelton
(@WC_Shelton) reported
@hbomax i am freaking begging to get your **** in order. EVERY GOD DAMN THING i try to watch needs to stop and buffer like every 12 seconds.
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Mahavir Singh
(@MahavirKhalsa) reported
@hbomax I can’t sign into the portal in Firefox (via AppleTV Auth). Seems like a SAML error, I just get the raw JSON with a message “unexpected error in link back endpoint”. Please fix, I need to watch a massive lizard and monkey duke it out. 🙏🏽
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Biggus Dickus
(@McR1B69) reported
@MKMovie @hbomax How hard is it to just fix your promo tweets so you don’t have to add an edit for the date change to every single one of them?
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ΛVI☕️
(@AviQuijada) reported
The atrocity that @hbomax has done with how they’ve set up #TheNanny on their platform is mind boggling. Unnecessary mistakes in ep. order, video sizing errors, etc. Honestly how did this passed QC? I worked for you guys, I know this can be done 100% better.
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Dylan
(@dylanjrichman) reported
@ZackSnyder @hbomax Jared Leto is an awful joker and actor. His "laugh" is awful and this part was one of the worst parts of the movie among a lot of other things
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lil' lil
(@lil_nauseous) reported
Hey @HBO and @hbomax why do your websites and streaming apps always glitch? Like, always always? I pay the most for your service and am consistently let down by the quality of your streaming (which sucks because your content is great) 😐
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breaver
(@breaver1) reported
@GameOfThrones @hbomax Even HOB can’t post high resolution video on Twitter. That’s called Twitter equality of low quality privilege. Everyone is in equally poor state.
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Jon Blaire #FBR #Resist 🌹🌊✌💙🎶
(@JonBlaire) reported
@donnaleeforte @HBO @hbomax They're horrible. Netflix, Peacock, Hulu, and Amazon all work great with my cable box. But the one app I get through my cable company doesn't work. Ridiculous.
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Nathaniel Rego
(@RegoNathaniel) reported
@snydercut @hbomax Terrible unlike the 2017 version
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Jeff Kingman
(@JeffKingman) reported
from
Plover, Wisconsin
@hbomax Are you guys aware of a white line issue on the right side of the screen? Please fix.
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Eva
(@Tbheva) reported
@hbomax fix ur app it sucks
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Gator
(@GatorEdge15) reported
@HBOMaxHelp Yes hello I have a small problem, when I watch your service on my Ps4 it takes for ever to load the next episode it works perfectly fine on my Ps5 and Roku but not on my Ps4 do you know why this happens?
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Knight Hawk
(@KnightHawk882) reported
@hbomax Can you please fix your buffering @hbomax
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goodboi
(@lloveyall) reported
Dear @hbomax, the USA is not the whole ******* world, if I wanted to watch Godzilla vs Kong I couldn't! Because cinemas in Italy are closed and your site doesn't work in my country. Thanks, now I have to use an illegal site 🤡
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Dr. David R.
(@ThenotfakeDavid) reported
@HBOMaxHelp, I'd love to watch something on your app, but half of it doesn't have sound. Tried everything on your site to fix. About 3 seconds away from cancelling HBO Max. Your SMS Chat "help" is a ******* joke. Sent my phone number, but not expecting an actual call.
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M.C.
(@ZELDASBABYDADDY) reported
@hbomax Your app on samsung tv has a full length gray bar down the side of the picture during playback, just started this week. Very distracting. App is up to date and even tried reinstalling it. Needs a fix
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Dr. David R.
(@ThenotfakeDavid) reported
@HBOMaxHelp Forget it. I went on Reddit to figure out the issue.
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Nicholas Busch
(@WickedSkippy) reported
@hbomax able to watch other stuff, not able to watch Godzilla vs Kong because it stops for a second or 2 every 10 seconds. Anyone else having this issue?
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Bradley
(@boorad0) reported
@marcmaron @hbomax Those millions (figuratively) share ONE brain between them. That’s where the problem starts.