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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Buffering (31%)
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Sign in (30%)
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Crashing (23%)
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Playback Issues (15%)
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Video Quality (1%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Minot |
Buffering | |
| Ashburn |
Playback Issues | |
| Charleston |
Buffering | |
| Forest City |
Video Quality | |
| New York City |
Buffering | |
| Bay City |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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JanellWhitehead
(@Janell_Whitehea) reported
@BatmanvSuperman @hbomax Who will help me with advice?
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Todd Lucht
(@wickedinfinity) reported
@hbomax House of Dragons is the worst DIY design makeover show I have ever seen.
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mahmmud.mouusaawi
(@mouusaawi) reported
@hbomax @tiktok_us @PLLonMax hello! my tiktok got banned out of nowhere i have over 1000 likes and i got banned out of nowhere???? TikTok please help!!! i have sent hundreds of feedbacks
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Sam Spencer
(@packerfansam91) reported
Day 6 regarding the recent @HBO slate of programming. So much, the vast majority, of @GameOfThrones was so wonderful and fantastic. But the conclusion was awful and horrendous. It needs to be fixed. Daenerys *NEEDS TO BE* in the new Jon series. God bless. @hbomax
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DayDayMiMi
(@DayDayBravo) reported
Nobody will help. I have had this app since the countdown for it. This is ridiculous. @HBOMaxHelp
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Alana Branch
(@AlanaLoko) reported
@IssaRae @hbomax Watching after I get off work!!!!
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Ashtoric
(@Ashtoric) reported
@HBOMaxHelp just a week ago I was able to access my downloads offline, and now offline im getting errors I can’t connect (of course) and I can’t access downloads.
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Leo Russo 🇺🇦🇺🇸
(@leo_mrusso) reported
@cliffdorfman @WestworldHBO @hbomax I got about 3/4 of the way through Episode 1 and couldn’t take the piano background music, awful pacing and lifeless delivery of lines. Gave up. But wanted to say how much I love “Warrior” man, watching it now for the 100th time. Such good stuff. Cheers.
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HBO maxPop
(@HBOMaxPop) reported
@fboyisland @hbomax garrett = our best and worst nightmare
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Alex_LFR
(@Alex_LFR) reported
@hbomax Not really. My only question is why we are trying to #SaveGentlemanJack when it’s high quality content and you let it sink
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rey
(@dustoffthehigh) reported
@hbomax HELLLO?????????????????? please fix your **** i'm begging
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Detroit Specials Used Books
(@DetroitSpecials) reported
@HBOMaxHelp I'm getting a ThrottlingException: Rate exceeded error on playback. What's up?
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Callileah 🏞️ 🏕️ 🍀 🇺🇦
(@Callileah) reported
Hey, @HBOMaxHelp I haven't been able to Stream today/tonight (Thursday July 21, 2022). You're entire Website has been completely DOWN. Not even an Error Message.... What's is going on???
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Deucebaseman
(@DeuceBaseman) reported
@hbomax @RexChapman This might sound terrible, but one of the reasons why GOT was so popular was because every character was gorgeous. I didn’t see one good looking character in this trailer. 😕
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DayDayMiMi
(@DayDayBravo) reported
@hbomax @GooglePlay I pay 15.00 for subscription through app store... it shows its paid. But when I open app it says I need to pay still... None of the links help w this exact issue.... I'm now losing time I've paid for... that will not be returned. I have emailed everyone. 0
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Caroline
(@CarolineShatz) reported
@hbomax is there an outage? I have Apple TV. The sound works but no picture. Tried removing from subscriptions and adding it again. My Wi-Fi is working.
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Whitney Kalin
(@whitneykalin) reported
@mljonesy @SD_Comic_Con @hbomax How does it work?
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Brittany
(@GreyGreyBritt) reported
@TrueCrimeObsess I need y’all on The Janes on @hbomax immediately! The epitome of Let the Women Do the Work!
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DayDayMiMi
(@DayDayBravo) reported
I will cancel if I can't use. This is ridiculous. Zero links to any help on this issue. 15.00 a month is pretty high to be missing out on or making such a mistake. I have screen shots of payment and subscription losing PAID TIME. @hbomax @GooglePlay
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RooRToker
(@RooRToker) reported
@HBOMaxHelp When the merger does happen will my hbo max login info work for the new app?
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rey
(@dustoffthehigh) reported
@HBOMaxHelp did all of that and it's still not loading for me. can't send the e-mail address because i connect it with my cable. so it's not on my end where it's screwed up. it's on your end. so please fix it. this is very aggravating. i'm sick and all i want to do is watch friends.
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Malyssa96 #Releasetheayercut
(@g_malyssa) reported
@HBOMaxHelp @disneyplus @amazonfiretv please fix your apps on my firetv it was completely fine before but now it’s been annoying
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Hearo The Zoroark🏳️🌈
(@The_James_R) reported
@kanakabyraju @hbomax Diddo on this they make be having server issue but my gran gets HBO to launch (slowly) on her smart TV.
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Moe
(@JeremiahRow) reported
Is @hbomax broken for everyone else? PC with Chrome.
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Dr. S
(@DemocratinAZ) reported
@HouseofDragon @hbomax Will it have the same Ending as GOT? Then no thanks. I still think you should go back and fix the ending.
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Tancredi Lucullus
(@SecundusGaius) reported
@hbomax I have moved from a country with HBO Max to one without it. I need to cancel my subscription, but whenever I try to sign in to do this, it will not let me and tells me that it is not available.
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Vera
(@verabook91) reported
@HBOMaxHelp @mariana_isabel I'm having the same problem
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thee bad guy
(@thescarletprint) reported
FIX THIS @hbomax @HBOMaxHelp
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kanaka byraju
(@kanakabyraju) reported
@hbomax getting error when accessing portal 'ThrottlingException: Rate Exceeded'
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Shauna Alexander
(@sparkedheart) reported
@KateGardiner honestly just turn on @hbomax and watch everything they have. all the content is quality