Hostgator Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Daniel Micovic (@DanMicovic) reported 5 minutes ago

  At this point this is a @Hostgator issue exclusively, all other hosts have resolved their issues. There is a good chance that all of these sites have been wiped from their servers and are looking for an explanation that limits their liability. I have little hope that the sites will be restored. @HGSupport

• 
  Kishor K Sukumar (@kishorksukumar) reported 7 minutes ago

  @HostGator @HGSupport @HostGator You still haven't answered the only question that matters: WHEN? "Assigned to the best team" doesn't help me after 9 DAYS of a completely locked-out server. Stop asking for patience and give me an actual ETA for ACOM-3138 immediately!

• 
  Kishor K Sukumar (@kishorksukumar) reported 11 minutes ago

  It's been 12 days now since my server gone down @HGSupport @HostGator no reply to the DM nor follow up mail for existing tickets and telling us our case in priority list and wait for infinite time without any estimate time #hostgatordown

• 
  Greg Saysso 🇨🇦🇺🇦🇵🇸 (@gregsaysso) reported 12 minutes ago

  @HostGator @juanluis_JLP Yes, you've been experiencing widespread outages for almost two weeks now. Don't lie to this customer.

• 
  Vella Gyaani (@vella_gyaani) reported 13 minutes ago

  Genuine question: how do you guys build waitlist websites for your projects? That includes terms and privacy links as well? I have a traditional setup of HostGator, WordPress and a simple theme and editing it is a pain all the time. Help me with this transformation. Any guides out there to modernize my setup with no code tools?

• 
  INALEGWU (@tchaloyi) reported 14 minutes ago

  Imagine a company the size of @HostGator still uses real humans in their support. I've been using them for years and their customer support is the number one reason I won't be leaving anytime soon. A company's CS is one of the best marketing strategies often ignored. They'd learn

• 
  Kishor K Sukumar (@kishorksukumar) reported 15 minutes ago

  @HGSupport @HostGator @HGSupport "Updates will be emailed"? You haven't sent an email update in over 60 hours! 9 days of downtime with absolutely zero ETA is a massive failure. As a system administrator, I know this level of outage is unacceptable. Stop stalling and restore my server.

• 
  deepanshu garg (@dkdipanshu) reported 16 minutes ago

  @BigRock I am stuck with hostgator migration, your support number are not available , Chat team is not able to support , where should i go ??

• 
  Zennie Abraham ZENNIE62 #NFL #NFLDRAFT #SDCC #OAK (@ZennieAbraham62) reported 20 minutes ago

  @HGSupport @NewfoldDigital I do not mean to offend, but what happened was and is you have some folks who may be well-meaning, but do not understand what they're doing. Too often someone at HG makes changes to my back-end server that I did not authorize. This has been problem for the last 3 years. STOP IT. Make sure to allow the owner-admin, er, me, to approve any changes before they're made. Do not just DO them.

• 
  Kishor K Sukumar (@kishorksukumar) reported 22 minutes ago

  @francojosephsd @HGSupport My server has been down for 8 days now and still no fix yet

• 
  Zara_Schneider (@ZSchneider76107) reported 23 minutes ago

  @voytekbereza @HostGator Sounds like a deployment or script loading issue. This is where stable infrastructure and proper server setup really make a difference.

• 
  Chris McElroy SEO (@seochrismcelroy) reported 24 minutes ago

  I can't believe hostgator support has gotten this bad. I needed help with a domain transfer. Called them. Selected help with domain names in the menu. The people I got said since I don't have a hosting account with them they can't help me. I asked them to connect me with somebody that could. But the only thing you can do is chat when it comes to domain names. Never register your domain name at hostgator.

• 
  Feo Amante 🇺🇸 🇮🇱 🇺🇦 (@FeoAmante) reported 25 minutes ago

  @ethanjaack Day 6 of @HGSupport and they arbitrarily closed the ticket without checking to see if their fix worked. Which it did not. So after all these years, a random, easily solved glitch, ends my time with them. Turning a likely 15 min. Tech call into 3 emails over 6 days? Failure.

• 
  Follow Me On GETTR Instead. I’m @AmericasMansMan (@PeterVadala) reported 25 minutes ago

  I think @Hostgator @HGSupport @NewfoldDigital fixed it. I don't want to be too hopeful here, however I think they may have resolved the issue.

• 
  Rad Web Hosting (@RadWebHosting) reported 30 minutes ago

  @ZennieAbraham62 @HGSupport A better question is why does this process even require support, or for you to request it, then escalate your request? Automated SSL installs, renewals and replacements at $0 for life or ****!!!