Hostgator

Hostgator Outage Map

The map below depicts the most recent cities worldwide where Hostgator users have reported problems and outages. If you are having an issue with Hostgator, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Hostgator users affected:

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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bogotá, Distrito Capital de Bogotá 5
Mexico City, CDMX 1
Milan, Lombardia 1
Singapore, Central Singapore Community Development Council 1
San José, Provincia de San José 1
West Palm Beach, FL 1
Occhiobello, Veneto 1
Tracy, CA 1
Medellín, Departamento de Antioquia 1
Cancún, ROO 1
Los Angeles, CA 1
New York City, NY 1
Buenos Aires, CF 1
Santiago, Región Metropolitana 1
Porto Velho, RO 1
Ibagué, Departamento de Tolima 1
Bhopal, MP 1
Durban, Province of KwaZulu-Natal 1
Toronto, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

  • Ricardo61333043 Ricardo dos Santos (@Ricardo61333043) reported

    @HGSupport I deactivated the coming soon button and my website is only opening on mobile and not on pc and tablet, can anyone help me?

  • AffiliatesWatch The Affiliate Watch (@AffiliatesWatch) reported

    @josephmwood Any savvy WordPress guru would definitely tell you to stay far, far away from HostGator. They are horrible. If not long contracts, expect malware, downtime and minimal service. Don't listen to any affiliates or paid marketers. They just want commission. Buyer beware and be smart.

  • GrangeWeb Kieran (@GrangeWeb) reported

    Hostgator support basically fobbing me off with BS at the moment - extremely frustrating

  • clameek Christopher Meek (@clameek) reported

    @HostGator what's happening with chat customer support? The last three days, I login, select chat, the window opens, and says that I will be connected with an agent within 5 minutes. Nothing changes for several minute after - 10, 15, 30 minutes.

  • JuanCGomez174 Camilo Gomez (@JuanCGomez174) reported

    @HGSupport @HostGator Server is down, whole service can't be reached, not even CPanel, please help us

  • tobyw7 Toby David White 🇪🇺🇩🇪🇬🇧🇺🇦 (@tobyw7) reported

    @HGSupport @eliffio 👋 I’m seeing the same problem. 192.185.145.24 is on a blocklist

  • mattrixxg mattrixxg (@mattrixxg) reported

    @HGSupport How many times do we have to call or chat to get an issue resolved? Let’s see if you can help escalating and resolving. Case 44365764 opened 8 days ago. Mind you it was apparently escalated but who knows?

  • Annadonald1812 Anna Donald (@Annadonald1812) reported

    @eliffio @HGSupport Sometimes the support team is really frustrating, I had similar issue but it was later rectified by @hephaestuslock, I think you should hit him up on Instagram

  • chakery Malcom 🇺🇸 (@chakery) reported

    It also appears that HostGator's servers are prone to and targeted with Malware. I miss the days when their support was based out of the US in Texas and Florida. If they are cutting corners on the support, I can't imagine how they are when it comes to server security.

  • BolingWeinbaum Seriously, WTF!? (@BolingWeinbaum) reported

    @yourlocalcinema @HGSupport Was your issue resolved? I'm looking for a new host, but it seems like ALL of them are having issues constantly. Do you recommend this hosting service?

  • chakery Malcom 🇺🇸 (@chakery) reported

    For example. The CSR told me that the DNS was not pointing to HostGator when in fact, the "A Record" was pointing to HG's IP address. This was not a one-time issue, as I have had to reach out for the same issue at least 5 times already for the same issue.

  • AgileWaters Rick Waters (@AgileWaters) reported

    @HGSupport Well, maybe live up to the "we'll call you back in 9 minutes" or say something that's more truthful, like "If you stay on the line you will get support in X minutes. Otherwise feel free to think we will call you back, but we won't."

  • E_IR E-International Relations (@E_IR) reported

    @HostGator – our Escalated Case # 44538363 has not been addressed in 52 hours leaving our service/server completely offline /inaccessible. Can you please chase this up as our 5+ million readers would like to access our website! thanks

  • mattrixxg mattrixxg (@mattrixxg) reported

    @HGSupport the WORST technical support ever. When you call them they disconnect and when you chat they give you the same run around. They opened a case 8 days ago and still no resolution. Probably contacted them 5 different times. Complete incompetence and aggravation.

  • RealChadSummers Chad (@RealChadSummers) reported

    @HGSupport Good Morning, I’m having issues uploading files through my FTP and was running into issues uploading through the file manager but that seems to be working now. This is something that I run into with your server multiple times per month. It tells me that disk is full

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