Hostgator Outage Map

• Andy Kerr (@Pipemeister) reported 6 hours ago

  @HGSupport @westcliffemktg Lately that has been a losing proposition. When I have an hour to waste on 1st tier support I’ll open the ticket.
  

• Lisa M. Smith (@TheDecorGirl) reported 7 hours ago

  @HGSupport Exactly! Why is nobody creating tickets when I call on the issue? Why am I being redirected calling your phone # to SiteLock for a sales call? Why did Fattu K. who I spoke to barely an hour ago, wreck havoc with my custom Wordpress theme? Why would I call, no trust! #badservice
  

• Lisa M. Smith (@TheDecorGirl) reported 8 hours ago

  @brendaslynn @kathy_sandler @HostGator @SiteLock It is awful, especially how they've changed the look of my website!
  

• Lisa M. Smith (@TheDecorGirl) reported 8 hours ago

  I've been scammed and my WordPress blog ruined by @HostGator and SiteLock. Plugins turned off, supposed malware, parts of main page turned off. Every phonemail a different answer or issue and request for buying some other service. #watchout #wordpressblog #beware
  

• Tepid Bean (@jilliebeanis) reported 21 hours ago

  ahhhhh, they we're acquired by the big bad eig (bluehost hostgator etc)
  

• Erin Black (@The_Erin_Black) reported 22 hours ago

  @HGSupport yeah, i finally got a good customer service rep, after almost 2 hours.
  

• Erin Black (@The_Erin_Black) reported 23 hours ago

  @HGSupport Hi there- I'm currently in a chat with support that's lasted an hour and no one has told me how to access my DNS records since they aren't readily available.
  

• Vinit Patel (@PatelVihar0410) reported yesterday

  @rrp0711 @Plesk @arvixe @ArvixeSupport @GoDaddy @HostGator Poor
  

• Westcliffe Marketing (@westcliffemktg) reported yesterday

  Never did hear from @HGSupport on this. Sad state of affairs I guess.
  

• Marshall Hays (@marshallhays) reported yesterday

  @hostgator @hgsupport What is the record for how long it takes to reply to a ticket request created by your level 1 support? You are now at 24 HOURS!!! NOBODY can send us emails. It says USER doesn't exist! For over 2 years accounts exist. Cpanel shows them, but can't touch!
  

• Juan Carlos (@carlosmtznet) reported yesterday

  @HGSupport We report via chat that your IPs are blacklisted. Your answer is that I should contact BARRACUDA / SORBS SPAM to clear this record. So for that they have technical support.
  

• Tom Giraldo (@Tom_Giraldo) reported yesterday

  @HostGator NO you can't, your "Techs" on the phone never know what causeing the problem after one hr of being on hold. Last time was April 2nd . not even a month has passed. Bad for business.
  

• MrSombraPR 🇵🇷 (@MrSombraPR) reported 2 days ago

  @HostGator is good to know that your customer service sucks, I'll be looking into another hosting provider soon
  

• One Williams 🇺🇸 (@_OneWilliams) reported 2 days ago

  @GoDaddyHelp Oh yea, it's hosted with HostGator, and the domain is registered with GoDaddy. Thank you for clarifying, I wasn't even requesting support. Impressive lol.
  

• Primus Palus (@PrimusPalus) reported 2 days ago

  Anyone else use @HostGator and have a ton of issues with it? I have two hosting plans with them for two different domains. Can't get either to work, can't get my e-mail working and support is mind numbing. Been on hold in a support chat for minutes at a time with no end in sight.
  

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