Is Hostgator down?

@FernungRyan @a2hosting @HostGator @HGSupport @EnduranceIntl HG doesn't have any engineers. Most of EIG's support is from third world phone & chat labor farms. EIG's actual engineers are a skeleton crew handling something like 50 different hosting brands and millions of customers. It's really bad. I'm just saying there's better options.

@HostGator @HGSupport @hostgatorindia you commit an uptime of 100 PC at sales but my server is down since yesterday and no issue yet despite a complaint! Such sluggish and poor service! I hope somebody can help! #serviceissues

@HGSupport Beautiful!! Moving forward I will be sure to tell clients to NOT use @GoDaddy but to use @HostGator :) You would not believe that runaround I just got from online support with Godaddy! Horrible.

@HostGator @1onlinehost at your service

@HostGator Hi i have a problem with "Forgot Password" in portal billing page. The problem is i dont receive email with reset information. Please Help

I have a larger amount of patience than most people for these things, but in my entire web career, I've never dealt with customer service so staggeringly bad. And the poor tech I'm talking to, he's just the guy answering the phone cleaning up someone else's mess @HGSupport

Update on the @HostGator website migration saga. After tweeting my problem with HG tagged, they worked on migrating my client's sites. They sent her an email saying both domains were migrated & their files transferred. In fact only ONE domain's files were transferred.

@ericcovino @hover @HeyFlywheel @kinsta I guess I can only tell my personal story, but I don't see any upside to Kinsta versus Flywheel when I know for a fact that FW's support is incredibly responsive and solved a lot of major issues for me that evenLeadpages and HostGator, and $200+/hr developers were struggling with

Lesson learned - never never never use @HostGator when it comes to hosting. Their hosting migration process is abysmal as is their customer support. Not to mention their lack of communication during a very delayed process.

@HGSupport Dm the detail. Your chat support is saying me to change the @VodafoneIN network. I am thinking to cancel the hostgator service and switch to another vendor if the problem remains same.

@HGSupport @hostgatorindia While using @VodafoneIN mobile hotspot, I am@not able to open CPanel as well as none of the website on this server. Rest of the website is opening properly. Your chat support is saying it’s a problem of @VodafoneIN isp issue. Please clear.

@onewaydotcom @MarkGavalda @kinsta And that's not even counting other hosting platforms that clients we don't host use (where we've had to help with like @Godaddy, @HostGator, 1and1, Liquid web) or services that we've tested but not used for client sites like @spinupwp and @gridpane

@MyNytsEvents @HGSupport @HostGator They have been garbage since they were bought out. Terrible now. Abandon ship!

@HostGator @BiancaBujan My site is still down

@BiancaBujan @HostGator My own site is still down

@HostGator @HGSupport been having an issue with your services every single month for 6 months now, and your reps won’t allow me to speak to a Supervisor. Very unprofessional .

@HostGator mu site has been down for the past two hours I have lost alot of customers

@HardeepAsrani @SiteGround I never tried their service apart from domains. I heard some bad experience from my few of clients with their WordPress sites even with HostGator. Well for me @milesweb seems to be a decent option with far better support.

@HostGator my site has been timing for the past 1hr. other sites hosted by you guys are down also

Dear @HostGator, stop rewriting my .htaccess file every day; it is very irritating when it causes my site to break. @HGSupport was no help either when trying to solve my issue 😡

@HostGator I have called every hour on the hour to give the same information to your support that our emails our down because of a incorrect cancelation and i needed a server backup done. Why can you not email the correct email address that i give you! its been 6 hours! 13593091

Hostgator's preinstalled website builder is not terrible but its definitely clunky and I hope they'll consider refunding me the money I spend for business ecommerce option... I'm switching to woocommerce.

@ShadowStarEXE @HostGator Relying on insults, definitely a classy way to get help...

@HostGator I'd like to direct you to @MrDrumble then, as he is the webmaster in question. He's been dealing with you lot for days, trying to get an issue sorted. If the telephone calls he's been making haven't made progress, perhaps Twitter messages might.

@HostGator After spending close to an hour chatting or waiting to char with support, I don't think it is likely that you can fix the issue. I'll DM what is happening.

@SkyPikachuTV @TheGermanMason @backloggery When I used to work for Hostgator, they didnt have off days not even for the actual holidays because they are a call center (for the tech support). I'm pretty sure its the same now with people still working during holidays.

@HostGator free website, happy. I paid more then 4K to @hostgator in 10 years. They shut down my 10 year old website without any notice, any reason. I fought a month and finally I have transferred my website to A2 hosting hassle free. If you have any idea about @HostGator

@HGSupport What you all should consider is hiring staff that’s in the USA. 99% of your staff isn’t qualified to be on technical support. Worst experience I’ve ever had in my life. We are canceling

@Bangonstyle Hostgator! They have great tech support when you need it and are not too $$

@HGSupport I’m now being told to contact my Internet Service Provider. Your company are a complete disgrace!!

@HGSupport My website is dead in the water, infected by malware. Ronnie, a great support person, suggested I upgrade from 'Find' to 'Fix.' BUT your portal has a bug and I can't upgrade. Ronnie couldn't upgrade me either. It's up to your development team now. Fix it.

Hostgator sucks

@HGSupport my site if offline - again. I have contacted support and have received no response. You guys have really become terrible in the last couple of years. I’ve been resisting change, but clearly it’s past time. #DoBetter

@backloggery I work in web hosting, feel free to DM me if you need help finding a new host and/or migrating the site. Hostgator sucks. They are owned by EIG, a company who buys hosting companies and tries to run them as cheaply as they can.

@_nataliestroud I spent the first few years using things like godaddy, hostgator, and site5 with cPanel... It's the absolute worst! These days I'm happier poking around a shell in a digital ocean server. I've learned some linux-fu that way!

@Dieulot @AndyDavies @justinavery It’s a shitting hosting problem - Bluehost/hostgator etc crap out when with even a handful of GET requests in short sequence. Even with page caching those shared hosts easily start throwing 500 errors with just a few simultaneous visitors

@HostGator are just over rated. Slow to Handle clients matter. Good customer but Poor service with Admins

@HostGator your freaking tech support just wiped out my ENTIRE WEEBLY BUILT PAGE, because WEEBLY wasn't showing up , I SPENT WEEKS BUILDING THAT PAGE NOW I'M ******

@weeblysupport I'M GOING TO ******* KILL HOSTGATOR SUPPORT They just knocked all of my weebly built website down and put a half assed thing from their web builder up, can you help I'm going to cry

@HostGator Holy shit talking with your tech staff is one of the most painful experiences some days. For some reason they cannot comprehend that the HostGator website builder and weebly are two different builders, and insist I REBUILD EVERTHING through Hostgator websitebuilder

@HGSupport A random person on twitter showed me it was the gutenberg plug in, by reading the error message. Wordpress kinda rammed Gutenberg down my throat. I disabled it and the site is up. I'm doing my own backup now. Thanks. When it's downloaded i'll try to update again

ejayo Hi Ejayo I took a look at the errors on your site. Try disabling the Gutenberg Plugin by renaming if with "off" at the end. The other error looks like a caching plugin Hostgator "EIG" use, try turning that off also by renaming it.

@ejayo Hi Ejayo I took a look at the errors on your site. Try disabling the Gutenberg Plugin by renaming if with "off" at the end. The other error looks like a caching plugin Hostgator "EIG" use, try turning that off also by renaming it.

@HostGator You are the worst hosting company ever! Useless staff. No escalation contact, only unqualified overseas junior staff. Quick on charging CC for SSL but not delivering. #hostgator #WebHosting #SSL

@BenMakopiyo Hi Ben, I have confirmed that a support agent has worked on your ticket and hope everything is satisfactorily resolved. If you still have any questions, please contact @HGSupport and they will look into it for you.

@HostGator I have a serious case causing damage to our business and even after more than 48hrs we have not been given any clear information. case ID number as reference: 13427745. I have experienced very poor customer support. @dess_munyivah

@HostGator I have a serious case causing damage to our business and even after more than 48hrs we have not been given any clear information. case ID number as reference: 13427745. I have experienced very poor customer support.

@HostGator Guys, your administration team and support are delivering very poor service regarding my ticket and they are refusing to give us access to our data. We need a link to download our data and close this server.

Worst customer service in a long time from @HostGator. They withdrew $270+ from my bank account, without my permission, and then just called again b/c they haven't refunded my money ($150+), and they wouldn't let me speak to a manager. I am beyond furious.

@BRB_EpicTravels @SiteGround GoDaddy... they hooked me in on their intro prices... contract was nearing an end, so I found HostGator. Nobody on these referral sites is honest about how awful HostGator's customer service is, so I chose them. After research, I found that they have notoriously bad service.

Very horrible service from @HostGator @hostgatorindia...treating the customers like shit..they are thinking we are their slaves once we made purcahse with them..Very unprofessional service,support and way of respnse is complete nasty..

@HostGator One of the worst hosting support ever .

@HostGator My website has been down with a 403 error for 48 hours. I've talked to customer reps twice via Live Chat, which didn't result in much, and I responded to my email ticket 3 times now. Haven't heard from anyone since. Would be great if someone wanted to look into this...

Dunno whether to upgrade from reseller to dedicated cos I’m not getting great service from @HostGator at all. Over 72 hours. Still can’t create accounts on my WHM. Stuck. Client thinks it’s me.

@HGSupport I'm not going to dm. I see that you have a years-long history of making it impossible to cancel. Searching "Hostgator cancel" bring up instances of you running this scam for several years. Fix the link in the emails you send. Make sure the cancellation form works.

@HGSupport @allanmelokfbs You've been running this same scam for years, I see. Searching "HostGator cancel" brings up tweets from years ago about you making it impossible to cancel an account. You have a history of stealing from people by rejecting cancellation attempts. Maybe it's time for a lawsuit.

@_BranLynn @HGSupport Please just keep contact them. I believe they will fix your issue. If you need other hosting, you can consider asphostportal

@HostGator He My account has been suspended yet i made payment and am writing emails to billing and they cannot confirm receipt of my money having sent even my bank statement . Who can help my websites are down

@trish_lessard @WebInbound @HubSpot @wpengine WP Engine is an over-priced shared hosting service.. They're better than "Bluehost" and "Hostgator" (both EIG brands) and "Godaddy", but it doesn't take much to be better than garbage. You can actually get far better managed hosting at lower prices if you shop around :)

@_BranLynn I know the feeling. Constantly hitting F5 to see if your site is ok. Hated the fear of someone being in my site. Been seeing a lot of tweets lately about Hostgator and malware. Fingers crossed but never had an issue at my current host.🤞 plus I have crazy passwords now