Is Hostgator down?

@HostGator your support has gone downhill in the last two years. More effort spent on stupid processes than actually helping people. Have been with you since the start. No more! #timetomove

@HostGator I am deeply #disappointed with Hostgator. My emails are missing from my IMAP accounts and all your tech support is saying is that they have no clue on how they got deleted.I am missing almost all my business emails and I want them back. This needs to be resolved, fast

@wordpressdotcom I have installed Peepso plugin and I am not receiving any activation mails for any activity. The problem is not with Hostgator, just clarified. And Peepso said it's not their problem either. So, don't know exactly what is the issue.

@TITANAUTOMATION @HostGator What issue are they having with setting up .ca domain? Are they not able to set it up in cPanel? That does sound weird.

@HostGator Offiicially a full week later and @Hostgator is still not able to get a domain up and running as it ends with .ca its unusual Tech support team has no access to back-end staff. We have service ticket after service ticket created and I can not have anyone provide an ETA

Wow @HostGator your support has gone way downhill. I think it's time to see what alternatives there are. @SiteGround look reasonable.

Very easy to set up a hosting account with @HostGator, not so easy when you want to cancel after a couple of years. They force you into a live chat with one of their reps where you have to answer questions as to why you want to cancel!! Took 30 mins of my time and left me fuming.

Whatever you do, don’t use @HostGator .. the worst support and the most unethical pricing I’ve seen.

Hey @HostGator why is your supper sooooooo bad?

@HGSupport I have DM`d you the cases numbers. I was told yesterday your team would have it all sorted ASAP as it had been escalated, I have still had no contact and my site is still down. I have also paid two times this month as that is what was asked to get it sorted.

Hostgator affiliate program is bloody terrible so far - affiliate store wont install. wordpress plugin out of date & has bugs, no support

oh boy can @HostGator 's @HGSupport be any worst?

@pridetechdesign @emmafarrellreal @HGSupport @EnduranceIntl Ya I've heard about that group. Apparently when they bought @HostGator the entire tech support division was outsourced. It's a disaster now. The last 2 times I spoke to tech support I asked to be emailed a copy of the chat. No emails arrived. It's insane. Might have to switch.

@HGSupport It is resolved now. I only wish that the regular support was as responsive as when I raise the issues in public. Seems a shame, really.

@hostgatorindia @HostGator if you are asking WHM password then what's gurantee that my data will not be tempered? what is gurantee that the support guy will not keep password with him or will not pass to others, and within few minutes all data on whm/cpanel can be theft, are you giving any insurance of it?

@HGSupport i am suffering account activation issues and after too many followups there is no resolution. only time frame is being given by chat representative

@HGSupport I sure will although I have been on chat with you all and this has already been escalated so I am told... I am so unhappy with this company as a whole by now and as soon as this issue is resolved I would like nothing more than to cancel every last service I have with you

@HGSupport still awaiting a response from your admin/security team regarding ticket no. 54779756 (our 5th ticket since Monday). Becoming increasingly frustrated with the service being provided!

@HGSupport I am in disbelief that @hostgator will not assist me with a refund bc of a "system glitch" they claim failed to charge me on time. So they charged me $150 over a span of 2 days with 9 separate invoices to make up for it according to their support team. #WTF

I am in disbelief that @hostgator will not assist me with a refund bc of a "system glitch" they claim failed to charge me on time. So they charged me $150 over a span of 2 days with 9 separate invoices to make up for it according to their support team. #WTF

@MajorLinux Yeah, I ain't got the extra hardware to host my own like way back when. I've only had bad experiences with BlueHost and decent experiences with HostGator. Just seeing what's out there.

@HGSupport That was the exact number provided to us (Database issues). Anyway, I'm sending you the domain name (etc.) via Direct Message now.

I hope @HostGator will solve our case today (last delay). We've been raising that same issue since July 30, and no resolution has been provided until now. They promised they'll do today. So weird we have hosted our website from 15-20 days and the least support is not provided..

@HostGator @HGSupport my site it has been down for 8 hours and they expect to be up after 24 hours and we are losing money as we are delivery website.#hosgator#hgsupport

@HostGator @HGSupport my site it has been down for 8 hours and they expect to be up after 24 hours and we are losing money as we are delivery website.

@HGSupport Yeah, I spent a total of 12 hours on the phone with their support trying to resolve a server issue, then was left on hold for 2 hours and hung up on @altgirlmedia. So I left @HostGator for @GoDaddy forever ago. Glad you no longer have to deal with that! :)

@altgirlmedia @HostGator @speedydotsocial I had a TERRIBLE CUSTOMER SERVICE EXPERIENCE with host Gator.

After switching to @hostgator in 2012, it was time to get a better solution that includes a great customer service. Thanks @speedydotsocial for the help. #solonghostgator

Thinking about getting a refund from @HostGator because evidently if you buy a wordpress package, you don't have access to your cpanel through them. Which makes no fucking sense. How am I supposed to customize shit?

@originalesushi @HostGator I'd rather they just fixed their shit instead of having to email ahead to let them know that I've written the url on the back of a mongoose that is being carried by a trained owl.

@HGSupport HG suspended our site on Aug 9 due to what they claim was too many files. We went through the totally lame chat process and a ticket/claim was issued. Today, FIVE days later, they finally responded... BAD SERVICE & SUPPORT!!

@HostGator - Love how you promise 72 hour migration of a site - 168 hours later nothing is done and I get the same run around from your support. #fail #hosting #DoYourJob

@pridetechdesign Got it. Unfortunately, migrating off Hostgator would be a tough task for me/my clients. For now all I have is tweeting at them and hoping they get their shit together.

@HGSupport Hey @HGSupport look at that it's exactly one week later and I'm down again. It's literally a weekly thing. Can you please tell me why/what this is?

@HGSupport When are we going to see our support tickets in the portal again? It is very frustrating that we can't view tickets anymore. It clearly says "Ticket History" when you go to the support page. But all I can do is live support or search the KB.

@wpmedic @HeyFlywheel @HostGator If you can't deploy a theme with basic plugins, and then fix them without a FTP solution I would argue it isn't better performance. I'm not used to a managed WP enviroment, but it's not off to a good start.

I've dealt with a lot of customer support reps with many different companies over the years but the @hostgator rep I just spoke with? The Worst! I say I have an email from you that says X he says "No I'm looking at that and it says Y" honestly feel like I was being pranked. #rude

@HostGator I’m very disappointed in your legal customer service! I reach out to them 7-8 times and no one called/emailed me back .

@HGSupport Just spoke to Nick on the phone who was incredibly helpful and a credit to your company. Hope to have the issue resolved at our end soon, and we await a response from the security team later today.

@Cutrer @HeyFlywheel @HostGator Although they don't have cPanel, they do offer custom control panel which w/ custom server stack offers better performance than cPanel. We're not their customer, just experience w/ their customers working on WP. It has a learning curve for sure.

@HostGator i rated a customer service employee well, but is there a way to give recommendations or like 5 star review or something? I need to know

Over the years @HostGator customer support has been less and less impressive...main reason why I chose Hostgator...guess it's time for a switch...

@HGSupport is Hostgator a hosting company or a "Denial of Service" company? My website has been down for 5 days now. And it takes you 2 days to respond to tickets. Why? Ticket # IIA-54737900.

@DancingBeaver @HostGator I have left hostgator although I had paid with them the service until Marc next year.... They had kidnapped my website! Good luck...

@HGSupport Ive had a ticket with you for 3 weeks, I contacted live chat today who have given themselves 24 hours to fix the problem.

If you want web hosting, stay the fuck away from @HostGator, nothing but problems for the past 8 months. Quick to take your money, but slow AF to sort your account out.

@HGSupport Are you going to resolve the problem today? I'm not spending an hour on the chat for a problem on yr end. You just need to clear it so that I can use my cc to pay from this IP. Otherwise I'm taking my business elsewhere — after ten years.

@lazzzybum @HostGator We ask WHM password for security reasons. We hope you're issue is now resolved. If the issue still persists then please share your Ticket id and we'll get this checked right away.

@HGSupport @andewanderer Your customer support is not responsive like before. They are trying to solve my email server issue from last 8 days. We are unable to send and receive emails - case # 06780356

@HGSupport re:"We do not support direct ticket submission" It actually says, "Create a Support Ticket" right there. Is whomever designed that cognitively challenged?

@macgeek4life @HGSupport Hey guys, was the server issue resolved?

@HGSupport (B) Your chat support kept asking me questions I’d already answered, and you have similarly made a comment that shows you didn’t care enough to even read my messages. This is further clear evidence that @HostGator has zero interest in providing effective customer care.

@HGSupport (A) As I said in my reply (3) to your first reply, your appalling @HostGator chat support just dismissed my hosting problem, so I wasn’t given any ticket or case number.

@HGSupport You can read my problem right there. I'm not spending an hour+ chatting with tech support on a Sunday afternoon, sorry!

@HGSupport And why do you have a box that says 'issue details' that only takes you back to support articles? It's a design that tells your customers you don't care about their time and you think they're fools.

@HGSupport Yeah I've never had one of those live chats that lasted less than an hour. Sorry my time is valuable, and the problem is on your end. Should I just take my business elsewhere?

@shaylaanthony Unfortunately, ASO was bought by EIG (owners of site5, hostgator, bluehost Etc.) so quality has gone down extensively.

@HGSupport (4) You need to fix both your poor quality hosting and your poor quality support, because neither are anywhere near acceptable at present.

@HGSupport (3)!Your support took ages to respond, and when I finally did get to chat, the person kept asking me things I’d already answered, and was then disinterested in investigating the problem, showing that @Hostgator has absolutely zero respect for its customers.

@HGSupport (2) Hostgator promotes itself as having very little downtime, but that’s not the case with my site. And your support is absolutely hopeless.