Hostgator status: hosting issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Hostgator users through our website.

• E-mail (33%)
• Hosting (30%)
• Domains (22%)
• Web Tools (9%)
• Cloud Services (7%)

Live Outage Map

The most recent Hostgator outage reports came from the following cities:

City	Problem Type	Report Time
Cachoeiro de Itapemirim	E-mail	4 days ago
Pelotas	Web Tools	4 days ago
São Caetano do Sul	Domains	4 days ago
Cuautitlán Izcalli	Web Tools	7 days ago
Rio de Janeiro	E-mail	7 days ago
Benito Juarez	Hosting	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hostgator Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mehmet (@mettersoy) reported 21 seconds ago

  HostGator support eventually confirmed it: “All outbound connections are blocked.” Yes. The server could not make outbound HTTPS requests (port 443). If you’re a dev, you already know: That breaks EVERYTHING.

• 
  Shailesh B Shah Sapan (@shaileshbshah99) reported 1 minute ago

  @BigRock @HostGator @hostgatorindia My website is down since last 4-5 days. The business is in trouble. What are you doing? Now please dont ask to DM my details... It is not only my problem... There are serveral other business, too. Answer here only...

• 
  Joe (@JoeJavaJuice) reported 2 minutes ago

  @KenMediated Yep just ended a near 20 year relationship with HostGator. Changing terms of service, new tiers of disk usage limitations, 25% increased cost from last three year contract term and the latestest unethical billing practices. @HostGator is officially on the do not recommend list.

• 
  HostGator Support (@HGSupport) reported 3 minutes ago

  @dcodrea We know that popup looks sketchy, but it isn’t from your HostGator site; it’s a browser extension (Coupert) injecting coupon ads over your dashboard. Try incognito or another browser; if it’s gone, remove the extension. If not, support can help!

• 
  Zak Kann (Fractional CTO) (@zrkann) reported 9 minutes ago

  @FakeUncleNemo Agree generally, but not with Hostgator. EIG subsidiaries (Hostgator, Bluehost, etc) lure people in with cheap intro rates but they quickly raise the prices, their defaults are slow and often have security vulnerabilities, and their customer support, well, I'm not sure it exists.

• 
  Feo Amante 🇺🇸 🇮🇱 🇺🇦 (@FeoAmante) reported 16 minutes ago

  @HGSupport @ethanjaack I did that. Repeatedly. Kept the transcripts. Your phone and chat techs openly admit that they can do very little and sent it up the chain, twice. Escalated Support means email only and "Try this. Works on our end!" and they close the ticket. It's Sunday.

• 
  HostGator Support (@HGSupport) reported 19 minutes ago

  @FeoAmante @HostGator Hey, Feo. We'd like to look further into this and get your site back online. Please send us a DM with any open (or closed) ticket IDs related to this issue, and we'd be happy to assist you from there.

• 
  Chris McElroy SEO (@seochrismcelroy) reported 22 minutes ago

  @hostgatorserver Nice that you don't provide any phone support at all for domain names. I selected domain name in the menu. The people on the phone said since I don't have hosting with you they can't help me and nobody can help on the phone only in live chat that keeps getting disconnected while I wait on someone. Good job hostgator!

• 
  Zennie Abraham ZENNIE62 #SuperBowlLX #NFLDRAFT (@ZennieAbraham62) reported 22 minutes ago

  Hey @grok do you know why HostGator now closes its offices rather than give 24-hour support, unlike they sed to ?

• 
  MilkmanHero (@MilkmanHero) reported 24 minutes ago

  Ah @HostGator broke all my websites, I know they're fire fighting to patch security which is fair enough and I've been patient hoping it'll resolve itself, it hasn't. Really grating is @HGSupport making up absolute nonsense and blaming all my sites being broken on "malware" 🙄🥱

• 
  coltswalker (@coltswalker) reported 25 minutes ago

  The worst web and email hosting provider is Hostgator. They suspend user accounts without warning. Their censorship policy is arbitrary allowing no clear definition of policy. Your opinion is not allowed on your own web site! #scam #HostGatorSux

• 
  Zara_Schneider (@ZSchneider76107) reported 25 minutes ago

  @voytekbereza @HostGator Sounds like a deployment or script loading issue. This is where stable infrastructure and proper server setup really make a difference.

• 
  INALEGWU (@tchaloyi) reported 33 minutes ago

  Imagine a company the size of @HostGator still uses real humans in their support. I've been using them for years and their customer support is the number one reason I won't be leaving anytime soon. A company's CS is one of the best marketing strategies often ignored. They'd learn

• 
  $ (@0xwagmit) reported 33 minutes ago

  @HGSupport Hello Hostgator support,   My site is currently suspended due to subscription expiration.   I do not wish to renew the plan, but I’d like to request a short grace period to log in and export my site content.   Could you please temporarily unlock my site or downgrade it to the free plan so I can back up my data?   the live chat isnt working anymore Thank you for your assistance.

• 
  Lucho Señal⚡️ (@Luchocalabera) reported 33 minutes ago

  @HostGator @_CooLesT_ My website are all down.... No access at all yo any domain

• 
  HostGator Support (@HGSupport) reported 37 minutes ago

  @academicoweb @HostGator We hear you that you are having trouble with the auth code and have concerns about the price and specs of your hosting plan. Repeatedly mentioning us in posts and replies keeps us going through notifications instead of being able to help you. Hence, "spam." Our DMs are open.

• 
  Ghayas uddin (@ghayasbst) reported 39 minutes ago

  @HGSupport Dear Hostgator, why is there still no solution for cpanel Security issues. Almost 48 hours are gone, our website is OFF. And not giving any ETA on this issue. We are losing our viewers which we built in years.

• 
  Info4Fun Brasil (@Info4funbr) reported 40 minutes ago

  @BrunnooPacheco @HostGator Very Slow... The customer portal are down...

• 
  Nathan young (@nathanyoung26) reported 41 minutes ago

  🚨Business owners- avoid @squarespace @SquarespaceHelp at all costs. We are losing thousands/day. •Locked out of our account •Domain down •0 phone support •6+ hr “emergency” response If you run a business, avoid them at all costs. Switching to @HostGator ASAP. Here’s the full story 👇

• 
  Faizan Shaikh (@FaizanS1996) reported 43 minutes ago

  @DanMicovic @HGSupport @HostGator That’s rough, 2 weeks with no access is unacceptable, especially for email and client sites. You may want to start looking at alternatives like Fresh Roasted Hosting. Their support is much more responsive, and the uptime has been solid in my experience.

• 
  Daniel Micovic (@DanMicovic) reported 45 minutes ago

  @Hostgator over 36 hours and no email or update, sites still down. Rep this morning cannot confirm who is or isn't on the list, as frontline reps have no access to the engineering team.

• 
  Joseph Franco (@francojosephsd) reported 48 minutes ago

  @kishorksukumar @HGSupport Same here with 96 hours without service is a bad service from @HGSupport

• 
  Hussain Abeer (@hussainabeer_) reported 52 minutes ago

  Is hostgator blocked on your debit cards yes or no? @bankofmaldives your customer service has failed to give me a straight answer since monday. Aharunves kuranee viyafaari. This is unacceptable behaviour. First u say invalid cvc the u say platform issue now insufficient funds.

• 
  Oscar H (@oshunu) reported 52 minutes ago

  @HGSupport @HostGatorES I already sent them the message, I need help as soon as possible.

• 
  Zombyboy (@zombyboy) reported 53 minutes ago

  @HostGator @DanMicovic I've been on two chats and three calls. I did get chat transcripts, but no emails with any information at all about how long I will be waiting. Not sure how sending you my information will help. I do know that tomorrow morning I'll be talking to my boss about KnownHost and InMotion as our new host. I'm hoping you will help make migration as easy as possible.

• 
  Lucas Castro (@adiospipino) reported 54 minutes ago

  @HGSupport I have a production server down for more than 24 hours and still no solution or clear update. Please provide news regarding the maintenance/work you said would be performed today on the affected CentOS servers related to the known cPanel issue reported by your team.

• 
  Joan Reynolds (@JoanTReynolds) reported 55 minutes ago

  @HostGator I cannot login to my hostgator account. Support is now useless.

• 
  Joe Youngblood - SEO, Futurology, AI, Marketing (@YoungbloodJoe) reported 56 minutes ago

  Rocketship SEO Plugin: We have identified a memory handling issue with our plugin that appears to largely impact Yoast users on Bluehost (though not HostGator which is the same company) and could impact other shared hosting environments. in 100% of cases we've investigated the issue goes away in a few hours as memory used subsides. You might get an error immediately after activating the plugin that says there has been a critical error on the site. Your site and Admin area are fine though you may not be able to edit plugins / posts / pages, this is the memory issue manifesting itself. You might also get a report emailed by WordPress saying the issue was caused by @Yoast using too much memory, but it is our plugin causing the problem not Yoast. Our best guess at the moment is that this error is caused by our compatibility settings with Yoast which is performed automatically upon install and activation. We are looking at making this process more efficient and improving our compatibility so sites in shared environments like Bluehost do not encounter this issue.

• 
  True Signal Media (@TrueSignalMedia) reported 56 minutes ago

  Hey @HostGator — your “Live Chat” and “Support” links loop back to your own help page. I’ve got a valid SSL installed, DNS and Cloudflare set up correctly, but my site’s stuck in an HTTPS redirect loop (ERR_TOO_MANY_REDIRECTS). Your backend needs to resync the SSL vhost or restart Apache. Any chance someone competent can help me out today?

• 
  Laurus Travel (@laurustravel) reported 60 minutes ago

  @HostGator Our websites hosted by you have been down for 10+ hours. How much longer do we have to wait?