Is Hostgator down?

@HGSupport @westcliffemktg Lately that has been a losing proposition. When I have an hour to waste on 1st tier support I’ll open the ticket.

@HGSupport Exactly! Why is nobody creating tickets when I call on the issue? Why am I being redirected calling your phone # to SiteLock for a sales call? Why did Fattu K. who I spoke to barely an hour ago, wreck havoc with my custom Wordpress theme? Why would I call, no trust! #badservice

@brendaslynn @kathy_sandler @HostGator @SiteLock It is awful, especially how they've changed the look of my website!

I've been scammed and my WordPress blog ruined by @HostGator and SiteLock. Plugins turned off, supposed malware, parts of main page turned off. Every phonemail a different answer or issue and request for buying some other service. #watchout #wordpressblog #beware

ahhhhh, they we're acquired by the big bad eig (bluehost hostgator etc)

@HGSupport yeah, i finally got a good customer service rep, after almost 2 hours.

@HGSupport Hi there- I'm currently in a chat with support that's lasted an hour and no one has told me how to access my DNS records since they aren't readily available.

@rrp0711 @Plesk @arvixe @ArvixeSupport @GoDaddy @HostGator Poor

Never did hear from @HGSupport on this. Sad state of affairs I guess.

@hostgator @hgsupport What is the record for how long it takes to reply to a ticket request created by your level 1 support? You are now at 24 HOURS!!! NOBODY can send us emails. It says USER doesn't exist! For over 2 years accounts exist. Cpanel shows them, but can't touch!

@HGSupport We report via chat that your IPs are blacklisted. Your answer is that I should contact BARRACUDA / SORBS SPAM to clear this record. So for that they have technical support.

@HostGator NO you can't, your "Techs" on the phone never know what causeing the problem after one hr of being on hold. Last time was April 2nd . not even a month has passed. Bad for business.

@HostGator is good to know that your customer service sucks, I'll be looking into another hosting provider soon

@GoDaddyHelp Oh yea, it's hosted with HostGator, and the domain is registered with GoDaddy. Thank you for clarifying, I wasn't even requesting support. Impressive lol.

Anyone else use @HostGator and have a ton of issues with it? I have two hosting plans with them for two different domains. Can't get either to work, can't get my e-mail working and support is mind numbing. Been on hold in a support chat for minutes at a time with no end in sight.

@pridetechdesign @altgirlmedia @HGSupport @GoDaddy Thanks. I'll give it a read. I'm likely in the market for something new. @HGSupport isn't cutting it anymore. They've gone noticeably down hill in regards to customer service the last two years.

@HGSupport It would be good if you could fix it. I have had three separate outages just today. I have multiple outages a day multiple days a week. They never last more than 5-10 minutes but it usually is a "error connecting to database" and my customers see that as well.

@HGSupport Please support Let's Encrypt for Resellers! C'mon! Take a great step!

@hirenkhambhayta @HostGator Hi Hiren If you're tired of downtime, we can provide a free month if you would like to try us and compare service. DM is open.

@HostGator Is cloud268 down? all my website are offline and not able to gain access to control panel too.

@ChrisSmithMusic @HostGator Been saying this bro. @HostGator sucks

i've been with @HostGator over 10 years and service has fallen apart lately. I have outages multiple times a day, multiple days a week and the best I can get is a credit. I'm in the middle of an outage now and can't get it resolved.

@HGSupport No need to DM. You moved me in Jan from a baby plan to new cloud plan. Customer service rep told me a migration ticket would be initiated at that time. it never was. Now I have 2 cpanels and cust support says I will be charged for a migration. I'd rather find a new provider.

@HostGator @HGSupport All your servers and the billing portal DOWN and cant renew services. Kindly fix RGENTLY.

@weebly @quartz_witch so ridiculous . all of my images are still broken on my @weebly hosted on @hostgator

@PERProduction @DannMorgann @vidahost My client sites are still down, and had outage notices intermittently in recent weeks. Moved from hostgator for this exact reason a few months ago. Hopefully all down to this merge and smooths out.

@HostGator Worst host ever. no thanks!

@abrightclearweb @iamjankoch I’ve got a client on them and it’s just painful (DB connect issues weekly). I’m trying to move them asap. Also trying to get a .co.uk domain out of their management system is a nightmare. Bluehost/Justhost/Hostgator are all AIG and are all basically the same.

Just wondering does anyone have any experience with HostGator as a service?

Is it just me or @HostGator is #down? I cannot even access my Cpanel!

Worst interface ever.. Was going to purchase the entire two year plan but decided to go for one month first to test it... it is so confusing ... can't understand anything... DON't use #bluehost ever.. go to hostgator... it is much simple #bluehost

@HGSupport disappointed with billing. We were charged $262 for two more years for an account we no longer use 12 DAYS BEFORE renewal. We tried SAME DAY to cancel and then get a refund because we don't use. Agent just said we are not guaranteed a refund.

@HGSupport 2 tickets open and not one answer...does it seems normal? Talked to live support multiple times and they ask me to wait...what is my plan b?

@HGSupport @HostGator On hold again, for another 10 minutes, after waiting 45 minutes fora . supervisor who couldn't figure out her headset and disconnected me. You guys fail to fix your "error" invoices and they are due today for taxes (have been trying for a week - no fix).

Does anyone have experience changing web hosts? This is the third time I've had my site go down due to an issue on hostgator's end :/ I'm interested in switching to the ComicEasel wordpress situation.... feel stuck though

Warning, don't use @hostgator. Their VPS is total crap. So much downtime over the past year I am losing money by the millions. Not an exaggeration.

@hostgator if you don't fix my server once and for all, I will begin a public campaign as well as a lawsuit. This has been going on for over a year!

@HGSupport hi. Do u have issues with ur servers?? I cant enter to my reseller page.

@HostGator support is like a trip to the Dentist or proctologist, sad

Dear hostgator your heavily themed cPanel is utter crap and unusable! I have to hack my way to the features I want. Cant you just leave the cPanel what it is? @hostgator @cpanel

@HostGator deeply disappointed with your poor service and deducting for same hosted domain. After I upgraded the free trial and now your consultant refuses to refund me for a duplicate package wow.

@HGSupport my website has been down for days. When will the server be up again?

@HostGator FYI Your support ticketing system is broken. Hit "Submit" and nothing happens. Sometimes you don't want to call of "live chat." Please check that out, thanks.

@HostGator Opened a ticked on the 11th, no response, no update. Reseller for about a decade, no customer service, no one to speak to, no ETA. I remember when they were a decent company. #Hostgator Fail!

RT: PamMktgNut: HGSupport Your live chat support needs some serious help/ training. :(

@HGSupport Your live chat support needs some serious help/ training. :(

The only bad ideas is the ideas that never realize. -iklan hostgator

@HostGator Nonsense hosting, worst I’ve seen.. the biggest mistake I’ve made in my hosting history, Don’t just believe shit dey say. Nonsense support

Dear @HostGator fix cloud hosting issue ASAP my Ecommerce website is down I mailed you regarding amount I lost please pay the fine

@SpinachTiger @a2hosting I've been with hostgator for about 7 years and have never seen anything like that before. Literally just migrated my entire company to A2 less than a week ago so this is extremely alarming to say the least...

@HostGator you have the WORST Customer service and the WORST Policy why would you have all data erased if someone's plan was cancelled?

@HostCapitol @__oily I'm not sure why they don't really, perhaps old unsupported operating system or some other technical issue they have. Or perhaps they want you to buy one instead so they make more money. Only people who could tell you is Hostgator.

@HedonicRunner @jjmacnab Not a lot to this web site: static pages that don't appear to have been updated since 1996. So the "maintenance" comes down to paying the hosting bill. Their provider, Hostgator, charges about $100/year for this kind of site.

@HGSupport Any update here yet to support LetsEncrypt in @HostGator ?

[email protected] Why is my website server down in the middle of the day?

@TCIMarketer @WordPress @HostGator I have had a mixed experience with them, while they have been good at times recently support has been very poor!

@HGSupport Site came up again. Having a lot of issues with your company lately and the minor issues are starting to pile up. But at least my site is up for now.

Sigh. @HostGator @HGSupport is down YET again.

@austinturner01 @troyhunt 2/2 Many of our customer just have simple questions on live chat which do not require us to authenticate them and no sensitive changes or information is provided. Hostgator would be wise to learn from our practices and never take passwords over chat.

@austinturner01 @troyhunt 1/2 Discussing security on a public forum is not a good idea. Simply put support staff or management has no access to passwords. The key issue here is Hostgator support wanted passwords that support can verify over live chat.