Is Hostgator down?

Hi @HGSupport why has my webmail login become invalid?

@HostGator I'm so confused. This says to use Let's Encrypt, but Hostgator doesn't support it yet. It's a circle that goes nowhere. How can I secure my site without additional fees?

@HGSupport @HostGator I have a error called error 403. I have not done anything wrong and it won't allow me to view anything. Can y'all fix this error.

@HostGator I have gone into your website and I give a error 403 and it said I was forbidden for no reason. I did not do anything wrong and y'all say that I can watch futurama ree withowithout registration. Can y'all please fix this error?

@HostGator I was in your guys website and was watching a video of futurama and I got a error form y'all saying I'm forbidden to access it because of the website order. I don't k is why,but can y'all help me. I need to know why.

@neil_killick Sorry to hear about your experience with HostGator. If you're tired of hassling with subpar support with no answers, we would be happy to help! What's more, we'll take care of the migration to us so you don't have to. Let us know if there are any questions we can answer!

Hey @HostGator your Indian #CustomerService is too bad,i was wondering how you folks are making business with this team :-( and btw the price tag is way too high @hostgatorindia @HGSupport #hosting #WebsiteDesign

@HGSupport No ticket id as no chat support given,no calls received by @hostgatorindia Customer id: 17931154

Hostgator has a high-quality server that is as fast as it is secure. Its features are based on the ecommerce plan, but it also includes enhanced support. Eventually I want to make money, promote my products, etc. That's why we teach the users how to search the...

Can I please express my public frustration with @HostGator. Their customer service is ABYSMAL. They force you to do live chat, and the operators are completely useless. I have wasted all morning with FOUR different operators, all slow and clueless, and got NOWHERE. @HGSupport

@HGSupport I'm on with another operator now who is almost as bad.

@HGSupport PS Your live chat operators are absolutely useless and could not help me with this simple request. I was on there for 20 minutes and the operator would constantly disappear for minutes on end, then come back with no information. I'm hoping you're better.

@hfernandog1 my website is down again also. It is a monthly problem with @HodtGator @HGSupport. Never use them for your website server needs. Trust me...

@HGSupport @hostgatorindia My Shared servers Business plans's virtual memeory usage is almost 1 GB when my website is light weight, 100% optimized (uses <100mb normally) And your support has no solution other then 'optimize your site..' WTH!!!!!!!!

@HGSupport The problem is, I haven't used FTP in years and not sure of my credentials. But my cPanel access didn't work so I tried to reset my password. And that new password still doesn't work with FTP.

@HGSupport Thank you for responding so quickly. I am handling through billing. Hopefully they will resovolve my concerns and issue my refund. Thanks

@ewmaniac @HostGator @HGSupport Yeah, this is pretty bad business here. You need to inform customers of all downtime.

@ewmaniac @HostGator @HGSupport #ooc Hostgator is shit for that type of stuff to happen. I once used them and will never use them again. I mainly use VPS or Dedi's now for stuff.

@Hostgator Quick question. When a customer says: "I have canceled the domain transfer because my site has been inaccessible for two days. I would like a FULL refund for the purchase of your services." What does this mean?

@HGSupport @HostGator How about having your support actually provide real support? We can believe NOTHING your support tells us. Told us this morning the server was under maintenance and sites would be down for 3h?!? Seriously? Real story- we are in jail.

@HGSupport just wanted to drop a line and let you know you are by far the worst support ever. Used to be good until Endurance #hostgatorsucks. @hostgator @enduranceintl

do many hosts block #SEO tools bots such as [email protected]? I'm with [email protected] and they do not allow it, I had to ask a whitelisting and have yet to see it working. It sucks to be told you have unlimited bandwidth while they decide to block whatever traffic they want.

@HGSupport Ticket ID: LTD-479-74241. I have given the ticket to your live chat support assistant 3 times already. So far no response. I have decided to cancel the Cloud hosting. I am losing my seo rank and visitors because of your server poor performance. @HostGator @HGSupport

Highly disappointed with @HostGator cloud hosting service. Even the shared hosting performed better than cloud. No response for the submitted ticket. Planned to move to another hosting. @HGSupport @hostgatorindia #hosting

Highly disappointed with @HostGator cloud hosting service. Even the shared hosting performed better than cloud. No response for the submitted ticket. Planned to move to another hosting. #hosting

@troyhunt Bluehost is HostGator is Dream host and a few others. The worst security and most horrendously configured systems I've encountered in over 20 years of doing business and helping others do business online.

Hey @HostGator when are you planning to offer free SSL certificates for all accounts? I have 6 sites and am planning to move to @SiteGround if I can't get free certs very soon. Don't want to pay $180. Have been a customer for 10 yrs and hate to move but will if no cheaper option.

All of my websites were suspended by HostGator for phishing activity after being hacked. The hackers appear to have gotten in through an exploit in one of the Wordpress plugins. I need to wipe and reinstall everything, it will be down for a few months.

@HostGator Your technical support has been pathetic since the beginning of 2018. I can't withstand your crappy support anymore

Waiting for a HostGator support live chat for a while is worst. Servers are down in India. @hostgatorindia @HGSupport @HostGator ... Bad hosting company.

@HostGator if you are leader with service I get from you that what are those wich are not hosting leaders? You cant even set auto renewal for SSL certificates and my site is down because of your incompetence. #avoidhostgator

Yet another great conversation with @HostGator this time with Rajesh. Their support used to be awesome; now it's gone downhill. I kept getting blamed for an issue that was of their own. CPanel would autoinject GoogleAnalytics causing 502 Gateway. After removing that, fixed.

@HostGator nine days and my site is down because sysadmin ignore my emails, this is unacceptable. Very bad service, looking for another hosting provider.

@HGSupport A basic feature on my account hasn't been working for nearly 2 weeks, and customer services responses to my question have been odd (reps seem not to actually read/understand my questions, multiple times). Very concerning.

@HGSupport A basic feature on my account hasn't been working for more than 2 weeks, and customer services responses to my question have been odd (reps seem not to actually read/understand my questions, multiple times). Very concerning.

@tomcat340 @HostGator @HGSupport You know it's bad when you're worse than Comcast.

Never thought I'd find a customer service experience less helpful than Comcast but props to HostGator's live chat y'all really did it (shout-out to my boy Corey on the phone lines though, he took 10 minutes to solve the problem the live chat spent four hours on ✊)

@HGSupport I'd like for this transaction on the 11th of this month to be reimbursed, especially after previous attempts to withdraw from your end were clearly blocked by Mastercard. I'll DM you the details - I'm locked out of my host gator account as I have no recollection of login creds

@HGSupport Hey, I need your help here, please. I'm going crazy trying to fix a problem with AutoDiscover. Spoke with 3 techs, none of them are able to understand the issue and they won't escalate to a senior tech.

@HGSupport There is no satisfactory response from the support team, when i start chatting with support site will work for an hour and then it will go down, this happened for min 20 times in 15 days i am tired, now they are saying your ip is banned? then what is the solution for this?

@HostGator @hostgatorindia is really focusing on the sales, but support really sucks. 15 days no reply of any ticket. DO NOT BUY HOSTGATOR [KOV-117-58471] #shame, i would trust @BigRockIndia and @BluehostIndia

@eleonorasfalcon @JaySchryer @syedn_hussain There was an incompatibility with one of my plugins. Thank you very much for letting me know you were seeing an error (I was assured by hostgator that the problem had been fixed). I've deleted the plugin and it's fine now.

@CathMcManus Thank you! I got someone from hostgator to help me and they got it back. I still can't see it from Firefox, but I can see it from Google Chrome.

@metalmolly @HostGator If you need website building service just ping me!

@HGSupport @metalmolly Which would automatically be part of your offerings from the beginning, if your company were interested in satisfying customers rather than bilking dollars out of the unhappy ones who are stuck with your service

@LVGully @HostGator @HGSupport I support you 100%, hosting with them was a nightmare. Just an incompetent company all round.

@Chicagoings @HostGator Once bitten twice shy, better move now, because in one week from now you would have another problem. Moved to A2 Hosting from HG

@MStillwagon @timmyblog @HostGator @HGSupport Move your website away from them if you don't want to ruin your business , I had too lany problems with them this hear and recently moved

@Hostgator & @HGSupport suck! A customer since 2007 and they are unresponsive/not helpful. Chat w amateur tech then 'escalate' to a higher tier, but no response. Switching services today #badcustomerservice #service #customer #customerservice #response #refund #complaint #support

Damn... you really take @GoDaddyHelp for granted until you talk with three agents @HostGator for over an hour to fix a simple DNS issue.

@1Man1Engine @a2hosting I was with Hostgator for many years. From my experience A2 is worse. Harder to get through to support. If issue is even remotely complicated they make you submit ticket. Major outages that last for hours. I was excited and thought it would be an improvement now I'm disappointed.

@Mitch_M It turns out the hostgator guy I was chatting with had no idea what he was doing. I chatted with someone else and they fixed my problem.

@wpmedic @HostGator $300 haha. Yeah phone companies do that shit too.

@metalmolly @HostGator They know what they're doing. Same goes for renewals. You got cheap new customer price, then renewal prices skyrocket. Many hosting providers use these tactics to get more money out of their customers. How much did they want to clean it up? I've seen prices range $200-$1000.

@wpmedic @HostGator Yeah why is it an upsell? If security is such an issue why wouldn't they include it in the price of hosting?

@metalmolly @HostGator That's a typical tactic. Once website has malware, they will offer SiteLock service as an upsell. Many hosting providers do that.

@HostGator suspended my account and now I have to pay separately for website security through a 3rd party? Wtf is this, anyone else have this issue? Feels like extortion.

@HostGator I have just got in with the offer but having problem with paypal processing the paymant

HostGator sucks. Never use them. Always avoid them! A few of my sites on a shared account HAVE BEEN DOWN FOR WEEKS, They have avoided all messages. Worst company ever. Hope they shut down, get raided, sued... something bad needs to happen to them.

How do I purchase an SSL certificate for IIS as a reseller? I have the CSR generated and im not getting much help from Live Chat @HGSupport