IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
Check Current Status
Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 4 |
| Berlin, Land Berlin | 2 |
| Kassel, Hessen | 2 |
| Brisbane, QLD | 2 |
| Hechingen, Baden-Württemberg Region | 1 |
| Nortmoor, Lower Saxony | 1 |
| Watford, England | 1 |
| Camberwell, England | 1 |
| Bad Dürkheim, Rheinland-Pfalz | 1 |
| Solingen, NRW | 1 |
| Bremen, Bremen | 1 |
| Frankfurt am Main, Hessen | 1 |
| Munich, Bavaria | 1 |
| Flensburg, Schleswig-Holstein | 1 |
| Carlisle, England | 1 |
| Mering, Bavaria | 1 |
| Paignton, England | 1 |
| Saint Petersburg, Sankt-Peterburg | 1 |
| Hamburg, HH | 1 |
| Oslo, Oslo County | 1 |
| Hackney, England | 1 |
| Walthamstow, England | 1 |
| Köln, NRW | 1 |
| Paris, Île-de-France | 1 |
| Edinburgh, Scotland | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
-
Claudiu Hoban
(@ClaudioHoban) reported
@IGClientHelp Only opened trading again when it went down “coincidently”. What you did was illegal and you will be facing lawsuits. I have gathered evidence and screenshots of everything that happened yesterday and today.
-
Southern Trader
(@SouthernTrader4) reported
@blacgold76 @IGClientHelp Yep . Last two days kept shutting down around 2 pm when it was extremely volatile in markets . Not good enough
-
K3
(@k3books) reported
@IGClientHelp that was yesterday ..service came back on today my app is down no service second day in a row.. can't buy or sell.. #Gold going up
-
milbshake
(@milbshake) reported
@IGClientHelp Make this the 6th time in last 9 mths..... Down twice in 24hrs and still no response from IG as to why the platform keeps crashing ! The reason is simple. Because they know what the issue is but dont want to spend the money to fix it. Do you even care ???
-
Thomas Winston
(@ThomasW95228819) reported
@IGClientHelp Maybe, I have been waiting on the phone for 30 mins now..... I will send email anyway... Lost a lot of money just now because of this shitty trading platform, platform access problem 2 times in a week. Cant even place a bet now. No one answering the phone.
-
Weasel IPA
(@WeaselIPA) reported
@IGClientHelp down again.
-
Andrea34
(@Andrea334506911) reported
@Woodysue @IGSquawk @IGClientHelp Yes, it is... though IG won't worry about that, they have shown me a very low level of customer service 😢
-
paulchapman
(@paulchapman) reported
@IGClientHelp you Australia 1800 number is not working? Are there any issues as we have a technical issue and need to speak to someone
-
The Hopeless Trader
(@HopelessTrader1) reported
@IGcom Don’t go down the route of Robinhood. Stop pausing trading. Halting the buying of a trade and only letting them sell is pure market manipulation and you only have to look at what’s happening with Robinhood, I’ll be surprised if the two co-founders don’t go to prison
-
milbshake
(@milbshake) reported
@IGClientHelp Make this the 6th time in last 9 mths..... Down twice in 24hrs and still no response from IG as to why the platform keeps crashing ! The reason is simple. Because they know what the issue is but dont want to spend the money to fix it.
-
iz
(@iramahmed79) reported
@IGClientHelp what is wrong with your app? I tried selling my @AMCTheatres stock when it was up and it didn’t let me and now the stock keeps crashing and causing errors every time I’ve tried to sell. I’ve called you three times each time on hold for 30mins and then cut of
-
Ricardo
(@r51lva) reported
@IGClientHelp platform not working again I can exit positions
-
Ricardo
(@r51lva) reported
@IGClientHelp platform not working again and i can't exit positions
-
Thomas Winston
(@ThomasW95228819) reported
@IGSquawk @IGClientHelp Lost a lot of money just now because of this shitty trading platform. Platform access problem 2 times in a week. Cant even place a bet now. ??? Seriously ??? No one answering the phone. ONLY 75% people lose money ? ......
-
Richard Eastwood
(@pistachiorich) reported
@IGClientHelp Anyone know of a UK platform that wasn’t down today. I tried to exit my position with IG but no such luck. I could exit when it dropped though. I’ve heard @CityIndex was fine? @AJBellYouInvest how did you fare. Will IG honour my exit?
Check Current Status