IG

IG Outage Map

The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

IG users affected:

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
São Paulo, SP 11
Santo André, SP 4
Belo Horizonte, MG 4
Itápolis, SP 2
Rio de Janeiro, RJ 2
Campinas, SP 2
Agen, Nouvelle-Aquitaine 1
Botucatu, SP 1
São João de Meriti, RJ 1
Maricá, RJ 1
Ribeirão Preto, SP 1
Salto, SP 1
Tijucas, SC 1
Guarulhos, SP 1
Barueri, SP 1
Belém, PA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • mojn89 Origami lover (@mojn89) reported

    @IGcom Poor service

  • Am1n0_LDN HR1234 (@Am1n0_LDN) reported

    @IGClientHelp you still down?

  • shabakNuke shabak (@shabakNuke) reported

    @Openskies13 @IGcom Contact FCA - tell them about situation and fill complain (someone here already gave this advice). On dip I could buy shares for 100k as i like the stock - because of them I could not. Lots of money lost 🤓 And hold it :D #GME #TheFCA

  • PureRogue369 PureRogue369 (@PureRogue369) reported

    @IGClientHelp An English language EU call line number for existing clients please. Below not working Existing clients: +35 318 009 95364

  • euancharles Euan.fi (@euancharles) reported

    @IGClientHelp I am logged in but the mobile platform displays "service connection failure" and desktop will not accept position edits... How many people will lose money (again) because your infrastructure is not fit for purpose...

  • steeve_inv Steeve S (@steeve_inv) reported

    @IGClientHelp @IGcom It's ridiculous, they spent 1 Billion to buy US TastyTrade this month, make tons of money from 75% of retail loosing money and STILL can't handle current traffic or fix 3-day issue...

  • Titan1234M titan1234M (@Titan1234M) reported

    @IGClientHelp @IGSquawk IT IS A RECURRENT PROBLEM AS SOON AS USA OPENS. YOU NEED TO INVEST IN A BETTER SERVER/BANDWIDTH ETC. CAPS WERE NOT INTENDED.

  • JohanDXB Johan (@JohanDXB) reported

    It took 2 whole hours to my broker @IGcom to open trading today ! Market has been open for 2 hours but I wasn't able to trade... really poor service.

  • segagamer フアン (@segagamer) reported

    @IGClientHelp Still cannot log in as of 18:00 and support staff are most unhelpful, essentially saying "try later". Terrible service! Do they know that "later" can cost us a lot of money?

  • frinton63 JAN (@frinton63) reported

    @IGcom Terrible service from a terrible company , I’m moving

  • steeve_inv Steeve S (@steeve_inv) reported

    @EzIntenso @IGClientHelp Same here... even if I manage to log-in it crashes... it's ridiculous, been with IG since 2015 with no major issues but this does it. Have emailed them asking for compensation and am looking to change broker.

  • dirossiale Ale (@dirossiale) reported

    @IGcom YOU'VE BEEN REPORTED TO THE FCA - PREPARE YOURSELF TO COMPENSATE YOUR CUSTOMER FOR YOUR CONSTANT SYSTEM FAILURES - YOU'RE A FRAUD- SCAMMERS

  • hussaimo Hussaimo (@hussaimo) reported

    @IGcom Its still not working, absolute joke

  • Openskies13 Openskies (@Openskies13) reported

    @observer1100 @dirossiale @IGcom Strange that .. the UK and Australia system... same issues/ same time ...m

  • Nedsir1 Nedsir (@Nedsir1) reported

    @IGClientHelp Could use web access, live chat timed-out, phone line would not connect, app would not connect. What kind of a half arsed service is this?

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