IG Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
IG Most Affected LocationsOutage reports and issues in the past 15 days originated from:
|Singapore, Central Singapore Community Development Council||3|
|Tsuen Wan, Tsuen Wan District||1|
|Milton Keynes, England||1|
|City of Westminster, England||1|
|Bangor, Northern Ireland||1|
IG CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
IG Issues ReportsLatest outage, problems and issue reports in social media:
@IGClientHelp Tried to call people on help line. Waited 45 mins. No one picked up. Spoke to someone on your IB chat. Who couldn't help. I asked them to arrange for someone to call me. Said no one could help and just email generic email address. How can i speak to a real person at your company?
@IGClientHelp multiple emails, phone calls, webchat since December, over 10 hrs of effort to find a solution...and yet no help, not even a response from IG to activate my account. About to leave!
@IGClientHelp funny that no one picked up the phone when I dialled in as an existing customer but i was attended to when I dialled in as a new customer. Great service!
@IGClientHelp does anyone work at IG these days? I have been ringing for 10 mins and no one is picking up... your customer service is ****
@IGClientHelp im having terrible trouble dealing with or connecting with your customer care re an NB point about my account ... 45 mins on hold? Please help
@IGClientHelp It was all resolved after a little while. Although I think it would have been nice to email your customers as it happened. In the same way that you email for news so that we know it is a general issue you are working on. Just a thought.
@IGClientHelp It appears to be back to normal service, thanks.
@IGClientHelp Why has it taken IG this amount of time to engage with a serious issue? And whilst all of this is taking place, it's perfectly fine for IG to expect a day trader to remain totally stagnant whilst you think of a lame excuse?
@IGClientHelp help please i cannot log into my spread bet account?
@IGClientHelp unable to login into app or website, are there known issues atm?
@IGcom I'm still not able to get into my account since last night due to your platforms log in issues!
@IGClientHelp platform down
@igclienthelp when will your platform be back up? It's down in Android app, edge and chrome!!
@IGClientHelp your systems are down? Cannot log in. Your phone lines also down? Keeps disconnecting when trying to call.
@IGClientHelp any way I can deal with you at the moment. Phone, login all down. Please advise/DM me.