IG

IG Outage Map

The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

IG users affected:

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Saarbrücken, Saarland 1
Leipzig, Saxony 1
Osasco, SP 1
Vienna, Wien 1
Cuernavaca, MOR 1
San Antonio, TX 1
Rome, Lazio 1
Montreuil-Juigné, Pays de la Loire 1
Santa Cruz de Tenerife, Canary Islands 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • stephen62285111 stephen hill (@stephen62285111) reported

    @IGClientHelp cannot log into my account, know my username and when reset my password and try to log in tells me to contact customer support and nobody answers the phone......

  • sosisticated Matthew Smith (@sosisticated) reported

    @IGClientHelp Hi! Trying to upload documents for account activation. Error message: "Sorry, we"re having technical issues. Unfortunately, we can"t finish processing your application at the moment." Am I doing something wrong? Or any idea on how long until the issue is resolved?

  • MrLarus Larus (@MrLarus) reported

    @IGClientHelp @Jessestone1st If only your client web and phone service was as prompt as your social media service

  • DeedSpaceSimian Space Simian (@DeedSpaceSimian) reported

    @IGClientHelp @Toro_AIM Low return for you, high return for us the traders. You are just removing all the stocks that go up and keeping all the stocks that go down.

  • eddiedavis2707 Eddie (@eddiedavis2707) reported

    @ChrisyShields @Sierra117_Jon @IGcom Couldn’t agree more absolutely outrageous decision! Take EUA for example as if you would wanna close down here 😳

  • Fafaservices MedSupply (@Fafaservices) reported

    @IGcom @ST_Business Hi CEO, I have started with IG since Jan 20211 and experienced IG platform down and was unable to close deals. Although raised to IG, the issue hasn't been resolved.

  • stocksandshare3 stocksandsharesinvestingclub (@stocksandshare3) reported

    IG error message "Max consideration in excess of maximum allowed on your account" when trying to place trade. Missing opportunities due to this. No info as too what max consideration is and nobody answering telephone. Know a better provider I can transfer ISA too? @IGClientHelp

  • Tazamurghi Rashid (@Tazamurghi) reported

    @IGClientHelp What do you mean broken?

  • M4Roberts MartinRoberts (@M4Roberts) reported

    @IGClientHelp So, what you are saying is I can only close my current position but can’t add to it!! Surely this is restrictive practice? Why could I open a position initially? The issues with @IGcom as a platform keep mounting up!

  • Woodysue gin&tonic (@Woodysue) reported

    Well finally got the official confirmation from @IGSquawk @IGClientHelp by email of the list of co's they're ceasing trading on ..bit late, bad form ,offering to trade in share dealing ac with them though...I don't think so..

  • GaryNTrader Gary Newman (@GaryNTrader) reported

    @Sierra117_Jon @ChrisyShields @IGcom Sounds like they’re reducing the stocks that they let people trade via CFDs and SBs on a permanent basis though, rather than this just being something temporary. Maybe they’re worried about the level of long risk if the markets were to crash

  • fletch000007 Fletch (@fletch000007) reported

    @SLowie100 @IGClientHelp @Toro_AIM Yep, agreed and no great issue with that. I understand wanting to maximise the profitability of the business of course. Step 1) stop taking new positions on certain stocks - they seem to have done this. Step 2) let your customers know that you wish to withdraw from this game 1/2

  • DCAEP DCAEP DCAEP (@DCAEP) reported

    @Trading212 @eToro @IGClientHelp Of the 3 companies, IG is the only one that goes down keep going "Down" and unable to LOGIN. Etoro and Trading212 conversely are NOT reliable at all. #ETORO #TRADING212 #IG

  • AmandaZ35514466 Amanda Zhang (@AmandaZ35514466) reported

    @IGcom Hello ! I am Amanda from China. Your trademark rejected by CNIPA. It must file review within 15 days since you got the rejected notification, . We can help to overcome it . No.1556071- IG

  • david_rowland David Rowland (@david_rowland) reported

    @IGClientHelp hi, unable to reach via chat/phone. Need help transferring my US account over to IG. Website says call existing broker but they say you should instigate. Can I get better guidance?

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