IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Oberhausen, NRW | 2 |
| Hamburg, HH | 1 |
| Sydney, NSW | 1 |
| Lienz, Tirol | 1 |
| Rheine, NRW | 1 |
| Warendorf, NRW | 1 |
| Redon, Bretagne | 1 |
| Renaison, Auvergne-Rhône-Alpes | 1 |
| Leer, Lower Saxony | 1 |
| Königsbrunn, Bavaria | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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MartinRoberts
(@M4Roberts) reported
@IGSquawk @IGcom Site been down for 20mins!! Left absolutely helpless.. phones busy.. you offer a service but at crucial times the service fails!!!
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Aleks 🇱🇹
(@tableresearch) reported
Markets are taking a **** and @IGcom is down. Are you kidding me.
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kek
(@barloJarlo) reported
@IGClientHelp "We’re currently investigating reports" - Do you not have an monitoring solution is place. Its appalling it takes reports to know that your platform is suffering stability issues. This is the type of actions a small start up takes, not a company with a MC of more than 2 billion.
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Weasel IPA
(@WeaselIPA) reported
@IGClientHelp platform down
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Gonzo71
(@MathewWiggett) reported
@IGClientHelp what is going on with your spreadbet system unable to login, losing a fortune as unable to get access to the system on PC or app after 1430GMT
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Vivek S
(@vsihv) reported
@adamkbaranowski @IGClientHelp Straight up - shutting down the platform in the first half hour of US open is ridiculous.
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r45Mu5
(@r45Mu5) reported
@IGClientHelp Platform and app is down....WTF?? Can't close trades
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smokeycapital
(@smokeycapital) reported
@IGClientHelp API is back up, but still no client login
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Duncan
(@duncanmacgregor) reported
@IGClientHelp Still can't login, are your servers unable to cope with the demand?
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BillieJago
(@BillieJago) reported
@IGClientHelp platform is down - can't login!
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B.Afshar
(@ZaloRostam) reported
@IGClientHelp what happened? everything is down
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Joe
(@Lyon3Leo) reported
@IGcom @IGSquawk Once again when its high volume trading day, IG conveniently goes down!! ******* had it with you thieves!! Withdrawing all my money and closing all my accounts!!! #igindex
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Ian
(@IanByrn80766563) reported
@IGcom guys i cant put in my stops or close a trade that hit stop. the entire service is not executing and no answer from helpline
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milbshake
(@milbshake) reported
@IGClientHelp It's the 5th time in the last 9mths that their platform has gone down due to a major selloff at open. It's clear IG are aware of the situation but are unwilling to spend the money to upgrade their systems. Maybe people should complain to the regulator en masse ? Its shocking tbh.
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Andy Denisovan 💙
(@Andrew18567691) reported
@IGClientHelp your web site is down with an ‘unexpected error’ - also the app refuses to load. What is happening?
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