IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 2 |
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Kaushal
(@kapneil) reported
@IGClientHelp - cannot login on iPhone app.
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L0r3nz0 Ac3v3d0, MBA
(@L0r3nz0_Ac3ved0) reported
@IGClientHelp bullshit, still having issues
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Kat K
(@Kaataa_K13) reported
@NainaBhaskar2 @IGcom I am logged in and can do everything except accessing the trading platforms.. It keeps throwing errors. Their status page is saying all green and operational though - doesn't seem like it to me lol
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Richard Hutcheon
(@RichardHutcheon) reported
@IGClientHelp I have emailed, phoned and started online chat to resolve being unable to withdraw funds - bank account verified - please advise urgently - ongoing issue since Mid Nov 2020
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J-ME
(@Ya_aqov) reported
@Andrea334506911 @wheeliedealer @IGClientHelp I opened an account with IG last year to reduce risk of my portfolio. Should the untoward happen. IG has proven to be shockingly bad. UI is terrible, buying stocks worst experience. Wish I'd never opened with them.
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stimmi neutron
(@stimmi_neutron) reported
@IGClientHelp i cant login to my trading account help!
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Habib El Amiri™
(@LongTradeBrain) reported
@IGClientHelp is your app down? I can't login?! It says 'this platform is currently unavailable'
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EyeIgnite
(@EyeIgnite) reported
@IGClientHelp Hello do you have any staff whatsoever? Your platform is not working during trading hours. Fix it please.
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Mitch
(@Mitch9896) reported
@IGClientHelp It's all good, i was using hyperbole, i was only down a few quid.
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Harry
(@Harry18780722) reported
@IGClientHelp hi...the tools on.the App is not working...please help@@
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J-ME
(@Ya_aqov) reported
@Andrea334506911 @wheeliedealer @IGClientHelp I opened a secondary account with IG last year to reduce risk of my portfolio. Should the untoward happen. IG has proven to be shockingly bad. UI is terrible, buying stocks worst experience. Wish I'd never opened with them.
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Holt
(@Auzzieholt) reported
@IGClientHelp the hells going on IG, sat waiting on the phone for an hour and also sitting on live chat with no response, has your support team done a runner? what a joke!
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Andrea Stragiotti
(@AStragiotti) reported
@IGClientHelp it's two hours I am on a queue on the phone to get support! Can you call me?
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Mo
(@tradermo_) reported
@IGClientHelp you guys looking to provide customer service any time soon?
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Raf trading
(@RafKadian) reported
@IGClientHelp Can some 1 help me
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