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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Login (42%)
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Trading platform (37%)
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Website (21%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leer |
Trading platform | |
| Leer |
Trading platform | |
 Leeds |
Trading platform | |
| Hechingen |
Website | |
| Nortmoor |
Trading platform | |
| Watford |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Steve H
(@Bluebear103) reported
@IGcom Sorry but too slow
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Sami27
(@Sami2758315070) reported
@IGcom @IGcom You know exactly who I am as my full name was on the review. Your reply was dishonest. You froze my funds and I phoned in every day to try resolve. You made it extremely hard to withdraw my funds. Other regulated companies would have found a solution
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TradeHunter
(@TradeHunter8) reported
@IGClientHelp down again?
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Nadi
(@OGBRUHBRUHDOF) reported
@IGcom is there an issue with your servers as I havnt been able to log on
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Mr K.A.A
(@kev123703) reported
@IGcom @IGcom @IGClientHelp what’s with your mobile app? Loading charts from the ticket screen isn’t working u less you press and hold charts looks like y’all need to fix some of the bugs
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Jai Tosniwal
(@JTosniwal) reported
@IGcom I cannot see my balances and all my holdings have disappeared. Is there any ongoing issue?
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Einref Piopongco
(@mhieq03) reported
@Priyanshgaur8 @IGClientHelp I couldn’t log in to my account, I have changed my mobile phone number when I try to log in to the app with my old registered phone number with my original passcode I get an error message. Till I reached out to Al_unitech on Insta and they assisted me in getting my account.
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scoot3r83
(@scoot3r83) reported
@IGClientHelp So today we have a L2 Software update to fix the issues you introduced yesterday, but today we also have @ProRealTime disconnecting from our accounts. You get the wooden spoon award on updates.
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Jacques Roos
(@jakroos) reported
@IGcom most unprofessional service I have just experienced
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the_supreme
(@im_thesupreme) reported
I'm not getting good CUSTOMER SUPPORT.. @IGcom @IG_US
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Sam
(@Sam27722172) reported
@IGClientHelp please contact me, i have an issue with fees.
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victoriouspraize
(@victoriousprai2) reported
@janixmila @IGClientHelp Dm @GirlsDailyNL ASAP he help me solved my problem when I have similar issue with my locked account. His good and fast.
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x2da4
(@x2da4) reported
@IGClientHelp you guys havin mobile issues?
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scoot3r83
(@scoot3r83) reported
@Victoria8300 @IGClientHelp Yes the scans are basically what is keeping me for now. I've never experienced so much hot air as I have from IG. Both those charts have now started working so their difficult fix cant be too hard. @IGClientHelp just seem to be doing nothing. Terrible Support.
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Barry Lewis
(@BarryLe62234850) reported
@IGcom what’s the problem with the lagging on the app thought it was my internet but been going on since yesterday at different places 🤷
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Michiel Boshoff
(@michiel_boshoff) reported
@IGcom @HathornSabin The problem with @IGSouthAfrica and their helpdesk is that you get a automatic reply but nobody actually resolve the problem!!!
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the_supreme
(@im_thesupreme) reported
@IG_US @IGcom @IGSquawk I tried to withdraw.. but nothing just happened.. I haven't received money nor it's deducted from account.. please help.
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Priyanshgaur
(@Priyanshgaur8) reported
@IGClientHelp im from india and im unable to login IG account nor im able to open new demo or live account?? earlier i have made an acccount only the verification was left.please help me??
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scoot3r83
(@scoot3r83) reported
@saint1966 @IGClientHelp @ProRealTime Insert generic ‘we are working on the issue’ statement here. Just don’t put a date on it and it can be drawn out for months like the data issue.
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eyeofdtigeerr
(@eyeofdtigeerr) reported
@FadeMeIfYouCan @IGcom Bleeding this weekend true… depends i guess if we get some good news soon but looking like a gap down
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scoot3r83
(@scoot3r83) reported
@IGClientHelp This is now more than 2 months that you cannot keep your data running on PRT, all of which you said you were implementing a fix a month ago. How many clients will need to leave before you listen and hand on the 'useless' award to someone else? @ProRealTime
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Fade Me if You Can
(@FadeMeIfYouCan) reported
@eyeofdtigeerr @IGcom US futures should gap down slightly cos FDAX closed later lower. But was there other news?
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scoot3r83
(@scoot3r83) reported
@IGClientHelp If you are really working on this, perhaps you can give a semi-detailed list of events etc. you have accomplished over 4 months and how much lag time you have in your performance before there is any movement in this issue. I'm watching paint dry faster.
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Kaz$
(@kaz3366s) reported
@IGClientHelp Hi, opened an ISA account couple of days ago, still unable to purchase US based shares. Couldn't do form online because of some technical error. I have already emailed signed W8ben form yesterday, absolutely no response and account still not working #thisisslow
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Kennedy Mkapa
(@KennedyMkapa) reported
@IGClientHelp I am in Kenya. For the last one week I have been trying to open an account with you guys but I am kept waiting for so long. I uploaded needed documents but my account verification status is still 'pending'. Can I be helped with the issue please.
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💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰
(@TheMoneySponge) reported
@IGClientHelp - system seems to be down ?
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jan.x
(@janixmila) reported
@IGClientHelp Hi. I was unable to log into my account as for some reason it is locked and even when I reset the password it still says it is locked. I made another account and still can't login because it shows a login failure. I've been trying to login for months. help please
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keya5️⃣⭕️⭕️⭕️
(@keya5000) reported
@IGcom @Bluebear103 @IGcom poor service. No excuses. Just get it sorted.
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Victoria
(@Victoria8300) reported
@scoot3r83 @IGClientHelp I left IG 2 months ago and went to trading view because of this issue. The customer support is basically non existent, so frustrating! It's a shame because the scans you can code on prt are awesome. I hope you have some luck getting it fixed soon!
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the_supreme
(@im_thesupreme) reported
@IG_US @IGcom @IGSquawk I faced issues when I was trying to withdraw more than deposit in One broker.. I felt like Fraud.. What about IG? Can I withdrawn more than deposit? Especially for INDIANS..tell me pls