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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Login (63%)
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Withdrawals (13%)
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Website (13%)
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Trading platform (13%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leipzig |
Website | |
 Osasco |
Login | |
 Vienna |
Trading platform | |
 Cuernavaca |
Login | |
 San Antonio |
Login | |
 Rome |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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IG Issues Reports
Latest outage, problems and issue reports in social media:
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Singh Dhillon
(@Dh11L0n) reported
@IGClientHelp Hi I've noticed since Saturday alerts are no longer working. I have checked every setting on my side and everything seems fine. I am using android. I have also tried on desktop and same issue price alerts are not being triggered. Any issues on your side?
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Gary Newman
(@GaryNTrader) reported
@IGcom seems to have gone down for indices, commodities, FX and crypto - all showing as the market being closed!
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PG Trading
(@PG_Trades) reported
Anyone else having issues with alerts on the IG mobile app? @IGClientHelp no price alerts have gone off this morning at all, just closing trade notifications.
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0xFFFE
(@ZosoGraffiti) reported
@profitseeker68 @IGcom What do you mean by cracking down???
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PG Trading
(@PG_Trades) reported
@IGClientHelp are you aware of this issue? Can’t execute trades on the mobile app, and can’t close exisiting trades either (unless longs are closed out at 4x account size (as the price is 0)
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r0ryt13
(@r0ryt13) reported
@cricvizanalyst @IGcom Don’t most batsmen get out at test level on or around off stump? England’s problem is who replaces him. Haven’t seen as poor a line up in a long time.
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Malcolm Boyle
(@nottm28) reported
@IGClientHelp What is going on with log in? I can only log in from one device at a time. If I log in on my ipda, my phone logs out - this is something new - and annoying - please fix it
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Andrewdc208
(@andrewdc208) reported
hey @IGcom why are your prices not updating on the desktop app? Server issues?
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victor mcqueen
(@vmcq1002) reported
@IGcom There is a problem with the date of birth field, I have to scroll back to 1966, it won't let me enter manually will take ages.
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Michael
(@mikey0404) reported
@cricvizanalyst @IGcom Not surprising given England's top six's attempted slogging. What I don't understand is when the third wicket goes down they still carry on the same. Was Morgan attempting the Root rotating strike role? Abysmal if so.
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Asaph Choo
(@asaph_choo) reported
@Dh11L0n @IGClientHelp The issue is also happening on iOS
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Gary Newman
(@GaryNTrader) reported
@IGcom Thanks for the response - only seemed to be a temporary/intermittent problem for a short while and is all working fine again now (as it generally does and very rare there are issues).
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Tabhair
(@tabhaircom) reported
@DeepValueInv Fantastic news. As much as I like @IGcom platform and customer service, they have no interest in adding new exchanges to their ISA platform.
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TW
(@twizzer31) reported
@IGClientHelp my trade history is not working properly; it says I’ve not made any trades but I know I have (in a particular period, last 3 days). Please advise
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Sasuuni
(@Sasuuni) reported
@IGClientHelp Trying to download trade history reports and they are showing the direction incorrectly as sell rather than buy. Any way to fix this?
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Darren Cook
(@DarrenC76665860) reported
@englandcricket @IGcom Payne and Dawson must be pissing themselves watching Mahmood! I still think Mahmood will make a quality Test bowler though...
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Ryan Noles
(@RynoTheGreat) reported
@IGcom Alerts do not seem to be working properly on the iPhone app. I'm not able to set a new alert at all and the ones I do have set are getting no notifications when the market should be triggering it. Is this a bug from the latest update that took place over the weekend?
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Darren Cook
(@DarrenC76665860) reported
@basedharry_ @englandcricket @IGcom Which game has Payne played? Yet Jordan plays time and again, we've only given these debuts because we are forced to, no issues after the Ashes Tour and it would have been the same 11/12.
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AIMInvestor1978
(@AIMInvestor1978) reported
@IGClientHelp sort your platform out keeps going down
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🐒tozzer🐒
(@tozzer121) reported
IG price alerts not working @IGcom aware
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Bill
(@B_SandhuLondon) reported
@AnnaOfTheOrder @IGcom Thanks Anna , we are so lucky to have you to help us
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Equity Investments
(@EquityInvestme2) reported
@IGcom @IGClientHelp Please fix downloading trade history, excel files coming out blank! Last week trades were showing as SELLS but were actually BUYS! Shoddy service once again.
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Andrewdc208
(@andrewdc208) reported
Anyone else's @IGcom EU stock pricing keep having issues, or is it just me?
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Will3572
(@Tradeanator) reported
@PG_Trades @IGClientHelp I had the same issue and didn't receive alerts on trades so I could review the position... its kinda a BIG F'ING PROBLEM you cant get a simple trigger system to work... do I need to write your code? If x > y then "trigger above alert"... convenient it happens now dont you think!
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ProfitSeeker 🚀💰📉💼
(@profitseeker68) reported
@ZosoGraffiti @IGcom RSP has always been though IG a issue as it gives a proper view of where the money is.
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Mark Alan Wilkinson
(@Highbury_heroes) reported
@IGClientHelp @shaunie233 “At IG ,we will do our utmost to shake of corporate fill and bill boiler service even though we invented it@..wow
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Thibault Salomon
(@Tcs1061) reported
@IGClientHelp I'm unable to download my statements to a csv file at the moment. The csv file is created but there is no data inside it. Do you know if a fix will be implemented soon?
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ellynvannin.nft
(@Samira74514506) reported
@IGClientHelp I can access my dashboard but not "My IG" on @IGcom ? Was there a maintenance scheduled again? I didn't get an email at ~10pm gmt either so assuming its linked? Just want my stats from the week :) Ta, Sam :)
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Tim Spanoudakis
(@spanout) reported
@IGcom So far have waited 1 whole week for withdrawal to show in my bank account. Why is it so difficult to get profits out when putting money in is instantaneous? Love the platform, but if it is always this slow, then will have to look elsewhere.
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Demetrius Woodward
(@DemetriusWoodw1) reported
Hey @IGcom, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation