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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Login (67%)
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Trading platform (22%)
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Website (11%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Düsseldorf |
Trading platform | |
| Saarbrücken |
Login | |
| Leipzig |
Website | |
 Osasco |
Login | |
 Vienna |
Trading platform | |
 Cuernavaca |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Gargoyle
(@Robski_9) reported
Anyone else having trouble with @IGcom today? The site is so slow.
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the_supreme
(@im_thesupreme) reported
@IGcom I already sent an email in DM. + I didn't send mail because I tried that last 2 times. But wasn't getting any response even after many days .. So now I'm only using Twitter for help.
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InvestmentImposter
(@lukepgl) reported
Hi @IGClientHelp can you advise why you set such a low limit on the number of active price alerts you can have in your account? As far as I can see this limit isn't published anywhere and in fact returns an vague&unhelpful "There was an error setting the alert, please try again"
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the_supreme
(@im_thesupreme) reported
@IGSquawk @IGcom @IGSverige So it's been 12+ hours...and still not even single solution..
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Ash White
(@AshleyW00093770) reported
@IGClientHelp Hi, having trouble trading a share that was purchased via PrimaryBid and transferred to IG. When I try to sell, I get an error message saying that this market is no longer available online? (e-therapeutics on AIM)
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TV UTI NEWS
(@KumarRtx) reported
@IGClientHelp IG please help
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the_supreme
(@im_thesupreme) reported
@IGSquawk @IGcom @IGSverige Nothing is solved yet... I'm still facing problems.
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Andrius Mostauskas
(@aniuks27) reported
@IGClientHelp is IG help desk operational? I’ve sent 2 emails but no reply yet …? Anyone can help ? Is there a live chat I can use ?
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the_supreme
(@im_thesupreme) reported
@IGcom I want to deposit total $10,000... But I'm stuck..... At error
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City 😎
(@CitygirlTrader) reported
@im_thesupreme @IGcom I've lost 960 today due to account error I will be making a claim
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City 😎
(@CitygirlTrader) reported
@im_thesupreme @IGcom Thay have done well resolving the issue... I think...
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HH
(@HH11965784) reported
@IGClientHelp cannot login into system since 9:30 pm ?? PC says there is a problem with servers and phone login says credentials don’t match ?? Please confirm what is issue. I have tried through ISP and mobile network - both results are same.
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the_supreme
(@im_thesupreme) reported
@IGcom Okay I just did.. with issue , screenshot and email
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ranjan gupta
(@ranjang61790352) reported
@IGClientHelp i need help in mt4 platform how to put 20sma and 200 sma please
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City 😎
(@CitygirlTrader) reported
@IGcom @JeremyNaylor_IG So you have time to squawk but not sort out the technical issue on jy6f7
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Pete
(@birch999) reported
@IGClientHelp why is your web platform running so poorly? At least the last two days. Cleared cookies & cache. Not an hardware issue. Broadband speed 30mgbs+
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AIMInvestor1978
(@AIMInvestor1978) reported
@IGClientHelp service crash!
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scoot3r83
(@scoot3r83) reported
@IGClientHelp This is now more than 2 months that you cannot keep your data running on PRT, all of which you said you were implementing a fix a month ago. How many clients will need to leave before you listen and hand on the 'useless' award to someone else? @ProRealTime
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Bhupendra Sojitra
(@BhupendraSojit2) reported
@IGcom customer service number does not seem to work. 08001953100
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Shelly d'Inferno @ OnlyFans
(@ShellydInferno) reported
@AMCbiggums I've called @IGcom about ten times asking and they route NYSE, they don't seem to have the drop-down menu being able to select though 🤔 but with their Stocks & Shares ISA they've told me several times you buy to own, they're not lent out and you trade on NYSE :)
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Gargoyle
(@Robski_9) reported
@IGcom Is your site particularly slow today? Having real trouble with it. Any issues at your end? Thanks
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scoot3r83
(@scoot3r83) reported
@IGClientHelp Are you awake today? This is now more than 2 months that you cannot keep your data running on PRT, all of which you said you were implementing a fix a month ago. How many clients will need to leave before you listen and hand on the 'useless' award to someone else?
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Jai
(@JaiiBroni) reported
@JMahony_IG @IGcom Trend line has already broken on my chart, around $77?
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DM
(@Biggreencandle) reported
@IGClientHelp is the IG website / platform down ??…when i go to log in i just get the IG logo on my screen ???!!
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Fairobserver
(@Fairobserver1) reported
@IGClientHelp is your site down again?
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Rich B
(@Richard52863033) reported
@IGcom Bad choice of picture in a climate crisis
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TV UTI NEWS
(@KumarRtx) reported
@IGcom IG please help
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Arya
(@immeenus) reported
@sparrow_jrs @cricvizanalyst @IGcom * against quality teams
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scoot3r83
(@scoot3r83) reported
@IGClientHelp @saint1966 @IGClientHelp This has been an issue where I would say almost 6 weeks where I was told by email that a solution on your HUGE amount of outdated stock codes and this 2nd rate Data Feed was being implemented. Why am I seeing responses non matching responses suggesting poor service?
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Saint
(@saint1966) reported
@IGClientHelp when will you address the @ProRealTime feed issue on ASX stock it's been over a month ??????