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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Login (43%)
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Website (29%)
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Trading platform (29%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tuen Mun |
Login | |
 Harrow |
Login | |
| Ashton-under-Lyne |
Trading platform | |
 Treviso |
Website | |
 Munich |
Trading platform | |
| Leer |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Kat K
(@Kaataa_K13) reported
@NainaBhaskar2 @IGcom I have IG running in a browsers throughout the day, hence why I had access, but I just got "kicked out" and can't get back in either getting the same error as you
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Habib El Amiri™
(@LongTradeBrain) reported
@IGClientHelp is your app down? I can't login?! It says 'this platform is currently unavailable'
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Tody
(@Tody95641607) reported
@IGClientHelp why is ur platform down now9?
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Qamar Hussain
(@qamar_hussain1) reported
@IGClientHelp 5/5 by what clearly is a lethargical approach to the handling of this appropriately raised complaint & inanely expect small retail clients to lose money waiting for a response? This is not good enough IG, your actions are contrary to what is supposed to be a professional outfit.
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MadAtMarkets
(@Mad_At_Markets) reported
@modges_m @IGClientHelp It's not specific to you. Global error
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Andy Knight
(@AndyAKnight1) reported
@IGClientHelp Is there an issue?
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EyeIgnite
(@EyeIgnite) reported
@IGClientHelp Hello do you have any staff whatsoever? Your platform is not working during trading hours. Fix it please.
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stimmi neutron
(@stimmi_neutron) reported
@IGClientHelp i cant login to my trading account help!
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Naina Bhaskar
(@NainaBhaskar2) reported
@IGcom Why is your app not working? Can’t even log on the web browser either since 8pm today. Can’t get through on the phone either. @IGcom #igcom
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Richard Hutcheon
(@RichardHutcheon) reported
@IGClientHelp I have emailed, phoned and started online chat to resolve being unable to withdraw funds - bank account verified - please advise urgently - ongoing issue since Mid Nov 2020
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Ben Edwards
(@edwrdzzz) reported
@IGClientHelp havent been able to login for over an hour now. I have active trades. Is your service down? i've also contacted you via email. Thanks.
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FabFlamingoTuitionCo
(@fab_flamingoo) reported
@IGClientHelp My account has logged me out and now fails to recognise me as an account holder... help...please!
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J-ME
(@Ya_aqov) reported
@Andrea334506911 @wheeliedealer @IGClientHelp I opened an account with IG last year to reduce risk of my portfolio. Should the untoward happen. IG has proven to be shockingly bad. UI is terrible, buying stocks worst experience. Wish I'd never opened with them.
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Kat K
(@Kaataa_K13) reported
@NainaBhaskar2 @IGcom I am logged in and can do everything except accessing the trading platforms.. It keeps throwing errors. Their status page is saying all green and operational though - doesn't seem like it to me lol
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Mitch
(@Mitch9896) reported
@IGClientHelp It's all good, i was using hyperbole, i was only down a few quid.
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Siddharth Wandrekar
(@siddswand) reported
@IGcom Cannot login in the account .
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M@H
(@modges_m) reported
@IGClientHelp No one answering phone. Chat been loading someone to help for 20 mins. 2 phone numbers will not connect. My account has an unexpected error. How can i speak to someone pls?
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Safa
(@Rasalafa) reported
@IGClientHelp Hi - I cannot login either via the app or online. Please help? Urgent that I can log in right now.
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Argi Gounaris
(@ar_gou) reported
@IGcom IAM down? What happened to no deploy Fridays? :D
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Aston Girl
(@reb40) reported
@IGClientHelp any problems we need to be aware of logging in? US markets are open but I keep getting ‘Login Failure’ on the IG app.... #disappointing
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MartinRoberts
(@M4Roberts) reported
@IGcom why can’t I access my account? Unexpected error!! Losing money??
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Harry
(@Harry18780722) reported
@IGClientHelp hi...the tools on.the App is not working...please help@@
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Andrea34
(@Andrea334506911) reported
@wheeliedealer I have dumped all my #IGG, at 867.xx and 838.xx, second sale was when it went through my stop loss. I think they have vastly overpaid for the acquisition at approx 20 * EBITDA. Secondarily, it's also a reflection of how terrible I think the @IGClientHelp customer services is
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Kaushal
(@kapneil) reported
@IGClientHelp - cannot login on iPhone app.
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Adam Galpin
(@galpination) reported
@IGClientHelp why can't I log into my online account. Keep getting an unexpected error message. This is costing me money!
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J-ME
(@Ya_aqov) reported
@Andrea334506911 @wheeliedealer @IGClientHelp I opened a secondary account with IG last year to reduce risk of my portfolio. Should the untoward happen. IG has proven to be shockingly bad. UI is terrible, buying stocks worst experience. Wish I'd never opened with them.
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Peter Sedge
(@PeterSedge) reported
G Client Help @IGClientHelp your platform has just gone down
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SellSide S.p.A.
(@SellSideChile) reported
Hey @IGcom, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation
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Naina Bhaskar
(@NainaBhaskar2) reported
@Kaataa_K13 @IGcom Mind doesn’t let me log in, “unexpected error” for the last 20mins. #IGcom. Trying to get through to them on the phone.
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Holt
(@Auzzieholt) reported
@IGClientHelp the hells going on IG, sat waiting on the phone for an hour and also sitting on live chat with no response, has your support team done a runner? what a joke!