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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (77%)
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Login (15%)
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Website (8%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Hamburg |
Trading platform | |
 Sydney |
Website | |
 Lienz |
Trading platform | |
| Oberhausen |
Trading platform | |
| Rheine |
Trading platform | |
| Warendorf |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Ken
(@Ken20026568) reported
@IGcom I’m using your device from Japan btw. There’s something wrong with your server probably. Sometimes it does not load at critical timings. I’ve seen other complaints on Twitter. If I or others lose money, YOU SHOULD COMPENSATE US. Please resolve the issue or you WILL lose clients
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pineapple on pizza
(@Saniul_) reported
@maximidds @englandcricket @IGcom Salt and Hales have to play the remaining games, otherwise how will you choose Buttler's partner? Worst case, if both continue to be in **** form, just open with Buttler and Stokes (which I would have done anyways).
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Dezzer
(@DezzerChaChaCha) reported
@IGClientHelp Having technical issues again?!
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Alvin
(@AlvinSnS) reported
@IGClientHelp I am receiving the following error when trying to make an fx trade: "Sorry. You are currently restricted from opening any new positions on your account".
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Equity Investments
(@EquityInvestme2) reported
@IGcom @IGClientHelp Can someone please tell TECH SUPPORT to fix the "% change" for #OBD #OxfordBiodynamics it is returning a zero % change for the last year!!!!!
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luke heritage
(@l_uke325) reported
@SALAH_SZN3 @englandcricket @IGcom He is awful like gets out in the same way everytime
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Jason King
(@JasonDKing77) reported
@IGClientHelp - Live Chat isn't available and nobody is answering the phone, you stay on hold until cut off. How can I get support?
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Ken
(@Ken20026568) reported
@IGcom @IGcom I want to liquidate my position now but the transaction screen doesn’t load on any browser or app. This happens to others/me before. I’m worried I will lose money not being able to sell or take profit at critical points due to poor service. Please get a better server 😡
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Chintan Patel
(@Chintan_LD) reported
@IGClientHelp @8XD23 Why does your system crash at US Open every day? This is kind of regular for the last 4 days. Pls invest in better IT infrastructure. This is frustrating.
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aki 🧩
(@padiopanee) reported
@johnnhendo @englandcricket @IGcom Currans not been bad?
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Arnav
(@leornav) reported
from
Guwahati, Assam
@MalikSh92493265 @englandcricket @IGcom Did i mentioned anything about Pakistan? I never told Pakistan is a bad team bt one thing u need to agree that whole team is dependent on 2-3 player.And one thing about rizwan he is a good player bt with this present strike rate he can't make team win.He is making one his record
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Sean Prowse
(@seanprowse1) reported
@IGClientHelp been waiting to close a very profitable ftse trade due to platform down again. Been on phone 20 mins!! Is this a joke.
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joe ele
(@joe31756) reported
@IGcom @JMahony_IG New future monthly contact roll over this reason the price is down tomorrow will go up .
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azmat
(@usersgayab) reported
@englandcricket @IGcom no wood no problems :)
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milbshake
(@milbshake) reported
@IGClientHelp Hi - Do you have details of the complaint dept - not the helpdesk. Client for 20yrs+, trying to resolve the trading issue on Tues. 3 calls and 2 emails later and radio silence. I think 48hrs is long enough. It's obvious this is not a priority. Need to escalate. Thx.
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Shakeel
(@___shakeel) reported
@IGcom Dear IG, your system error shouldn’t by my loss. Please own up and do the right thing. Not letting us manage our positions all day? Refund!!
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x2da4
(@x2da4) reported
@IGcom @IGClientHelp Luckily I use other platforms as well...Can you guys fix your issues? Please?
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HD
(@hartyd10) reported
@IGClientHelp I raised a case with custome support regarding pathetic IG mobile app. The app was not working on 26th August and I could not close some of my trades. I have sent many email and asked questions regarding the price levels etc but it has gone cold.
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Mani D
(@revandhes) reported
@IGClientHelp is website and app down ? I can’t log in
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Ryan Dyer
(@sonnydyer94) reported
@StevenNevison61 @englandcricket @IGcom He's just had a year out injured pal would be stupid to play him again
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Richard
(@Richard85801567) reported
@IGcom Weird how your platform goes down when there's significant news coming through are you solvent?
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Rowdy
(@_Rowdy01) reported
@englandcricket @IGcom Rare support to England 🙌
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Maaran |📯 மாறன்
(@___Maran) reported
@IGClientHelp trading platform down ? Unable close or open position.
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Kingmaker
(@lemongrassier) reported
ive restarted my phone and laptop many times with no difference in result. was there a problem @IGcom ?
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nadiahill
(@nadiamariahill) reported
@englandcricket @IGcom if only england did not allow pak to chase 200 down but england should of chased down 163 runs then they could of been 3 1 up in the series not 2 all why keep chopping and changing players they should of batted first in the last game
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Maddy Morello
(@MorelloMaddy) reported
@IGClientHelp my account got suspended and I have no idea why. I do everything within the guidelines of Instagram rules and regulations. Can you please help me? I had over 19k followers and I’m stumped to why they would suspend me. My username on IG is @maddyymorello
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Steven Nevison
(@StevenNevison61) reported
@englandcricket @IGcom Wood has caused all sorts of problem them and rested ? I give up !!
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yiddo
(@yidster55) reported
@iam_adi_thebest @englandcricket @IGcom Stick to your own team...England & Pakistan got **** all to do with you 🤡🤡🤡
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Sushant A True Artist 🇮🇳
(@im_thesupreme) reported
@IGClientHelp I need help!
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TheMose
(@unclefib) reported
@IGcom How do I call you about an issue with my open positions? What function is down