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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Login (60%)
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Trading platform (20%)
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Withdrawals (10%)
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Website (10%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Düsseldorf |
Trading platform | |
| Saarbrücken |
Login | |
| Leipzig |
Website | |
 Osasco |
Login | |
 Vienna |
Trading platform | |
 Cuernavaca |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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grace
(@grace6538) reported
@IGcom Is the app down due to traffic or due to deliberately manual closure? I just want to have a consistency access to my own fund
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Peter Clay
(@ppeterclay) reported
@IGcom @IGClientHelp WAKE THE F UP!!! No support, no update... incompetent! Update your clients, they are losing money.
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awais aaa
(@aaa_awais) reported
@IGClientHelp It's not intermittent ..it is quite consistent problem now. Please fix this..otherwise I have no choice to leave this platform...we are paying 10$ per trade comparing with IB which is costing only 1$..We deserve better service than this.
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The vicious
(@Thevicious5) reported
@IGcom @luxmanage1 Yeah I get a real sense of 'urgency' when it's down for this long
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SNW
(@SamanthaWork) reported
@IGClientHelp Hasn't been an intermittent issue but continuous on both web and mobile platforms
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Steve najjar
(@steve_najjar) reported
@IGClientHelp since 14.30 not been able to log in gad help me with my positions even not answering phones or chat
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Maximus
(@9699David) reported
@IGClientHelp Hi, having status 500 and status 429 error logging into IG trading account. PLS HELP ASAP!
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Pav
(@Pav10110183) reported
@IGcom guys, this week has been the poorest platform performance I can remember. What are the underlying problems for the service issues?
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Nyle Levi
(@nylelevi) reported
@IGClientHelp I’ve been a long time customer but if I can see other platforms running while this one has been down for an hour and a half during the most crucial trading hours for the second time this week then I need to seriously consider staying. You’re playing with people’s money here.
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Richard Deegan
(@RichardDeegan5) reported
@RobertTomic @IGcom Protecting the big boys, useless service run by idiots, I will be looking elsewhere.
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Jack
(@jack_r_m) reported
@IGClientHelp Intermittent? I haven’t been able to log on at all for nearly and hour and a half despite constantly trying
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Skooterz
(@Skooterz2) reported
@IGClientHelp Yes, this is the second at around the same time, if this is any help to you, costing us both money
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BitofaCoin
(@Aimbig2) reported
@IGClientHelp 3 Days in a row you deliberately crash the system at 14:30. Why?
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Richard Morgan
(@BullishRichard) reported
@maneco1964 @IGcom Seen lots of reports that RH has been drawing credit lines and "Investors" to help with the so-called no liquidity issue they have or lack. Freetrade, IG, and Tastyworks all down for me. Starting to believe physical commodities are the right step at this moment.
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Richard Deegan
(@RichardDeegan5) reported
@IGcom Your site has been down now for over an hour. I can't log on and your phones do not work, what has happened, why do you always have service connect failure? Useless
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Ryan Faulkner-Hogg ⚓
(@Faulkos) reported
@IGClientHelp everyday for the last 3 days the exact same problem has happened - I am not suggesting collusion just embarrassing incompetency - fix your broken platform.
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Martin
(@mdbvs) reported
@IGcom can’t believe how two days running the platform crashes both web and phone - will be closing my account (and nobody answers the phone) - terrible!!!
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tinman
(@Man_Tin_Man) reported
@IGClientHelp Its an not intermittent issue, its a not working at all issue.....
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conor 💙
(@conor__clarke) reported
@IGcom The site has been down for an hour, for the 3rd straight day, it had to be sorted
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luxmanage
(@luxmanage1) reported
@IGcom Come on how long can you allow the platform to be down. WTF come on limit the trading but Eminem the platform people getting hurt now.
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PJ
(@JPJAUST) reported
@IGClientHelp This is a joke. Your platform is down everyday at exact time market opens. There is nothing to investigate - your infrastructure cannot handle the load, yet nothing done for days
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Yggdrasil
(@Yggdras84533208) reported
@HellishTrader @GregMannarino @IGClientHelp Well, I didn´t was long Silver, and they just shut me down. Can´t access my account, no answer on phones.
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Kyle Reed
(@Kyle_Reed) reported
@IGClientHelp Publish the link to Pro-Realtime for everyone :- if this might just be a case of MyIG that's broken
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Muneeb Younsi
(@MuneebYounsi) reported
@IGClientHelp Are you serious? Not able to login since US opening
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Jusdis2010
(@SidSMehra) reported
@IGcom @rico04710023 Its still broken!!! I cant login at all...Please fix this quickly AND I one of them that dont give 2 farts about Gamestop!
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Chris
(@PowerTradeSetup) reported
@IGClientHelp Plus the platform is so slow it takes too long to enter trades and the cancels due to price movement within that time !
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Maria
(@planet_maria) reported
@IGClientHelp 3rd day in a row. Log in and get a blank screen as platform won’t load. WTF is going on?
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Kush Shah
(@Kush1707) reported
@IGClientHelp Cant login since US open, please update.
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Catherine O'Sullivan
(@sullicath) reported
@IGcom please sort out login I switched to you because I need a reputable broker.
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Ale
(@dirossiale) reported
@shabakNuke @picfwd @IGcom When you get through the consumer dept. the recorded message will tell you that they're currently busy. Just ignore that warning of delayes and wait for someone to answer you withing probably less than five minutes. Good Luck. IG index are really bad during the volatile times.🤞