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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Login (46%)
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Trading platform (31%)
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Website (23%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Hechingen |
Website | |
| Nortmoor |
Trading platform | |
 Watford |
Website | |
| Leer |
Trading platform | |
| Camberwell |
Login | |
| Berlin |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Mo
(@tooshrt) reported
@JayC71870818 @IGClientHelp Robin Hood's down; that's what IG is competing against right now
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PJ Beaghton
(@PJBeaghton) reported
@IGClientHelp trading platforms and phone lines not working
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ZJS_Ret
(@ZJS_Ret) reported
@IGClientHelp @IGcom Totally unacceptable service. You don’t seem to have any or insufficient resilience. Seems to be a recurring problem
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MisterS
(@MrSalvenStadl) reported
@IGClientHelp Of all the time for you guys to have system problems - presumably you will be reimbursing any profits on trades that couldn't be closed off due to 'Sorry there seems to be a problem' ?
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Duncan
(@duncanmacgregor) reported
@PoundingDaTable UK Broker @IGcom has locked us all out claiming "technical issues". ******* infuriating!
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Mary
(@Mary33246751) reported
@IGClientHelp You are the worst broker I have ever seen.
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Mary
(@Mary33246751) reported
@IGClientHelp Not acceptable at all...... hey IG clients pls we need to do something...... this is ridicules.... I have other accounts with other brokers.... I never have/had issues.... this is not even an issue, this is disaster.... 😡😡😡😡
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Joe
(@Lyon3Leo) reported
@IGClientHelp @IGcom Once again your “servers go down” at the exact moment there’s high volatility or price movements!! Who’s going to refund my losses?!!! Thieves!!
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Duncan
(@duncanmacgregor) reported
@alexkoh Also @IGcom is down. What the hell is going on?! Crazy!
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MHussain
(@MU05_TOY) reported
@IGClientHelp Why does this always happen when there’s volatility. Fix it we’re losing money
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Vivek S
(@vsihv) reported
@adamkbaranowski @IGClientHelp Straight up - shutting down the platform in the first half hour of US open is ridiculous.
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Mo
(@tooshrt) reported
@IGClientHelp Still down; no update? What's the update?
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MBTrading
(@MBdaytrading) reported
@IGcom down ! Sort it out please
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kek
(@barloJarlo) reported
@IGClientHelp "We’re currently investigating reports" - Do you not have an monitoring solution is place. Its appalling it takes reports to know that your platform is suffering stability issues. This is the type of actions a small start up takes, not a company with a MC of more than 2 billion.
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ValueHustle
(@valuehustle) reported
@IGClientHelp Terrible service. Unable to close trades
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Vatark FX
(@toemustboolerth) reported
@IGcom log-in error! Expecting that btw.
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Aleks 🇱🇹
(@tableresearch) reported
Markets are taking a **** and @IGcom is down. Are you kidding me.
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john charles
(@johncharles247) reported
@IGClientHelp @IGcom The issue is you preventing trading in certain stocks because you don’t want to lose money...
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Paula
(@hopkinp85) reported
@IGClientHelp @IGcom cannot login for last 5 mins
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Mr Speak Into Existence #ENDSARS 🇬🇧🇳🇬✊🏾
(@speakintoexist) reported
@IGcom GUYS THIS IS AWFUL!!!
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Pinky
(@debshampa) reported
@IGClientHelp Totally unacceptable!@IGClientHelp I been waiting from last few months to sell of few of shares when market goes down and so disappointed now
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Liquid Gold
(@scyong23) reported
@IGClientHelp I’ve had issues for months and they said oh we have never seen anything like it. Laggy AF when there’s volume
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K3
(@k3books) reported
@IGClientHelp @IGcom gold goes down $16 positions open buying gold. goes to $1834 lost chance to buy when low.. phone trading is not practical. 3 times this has had happened last 12 months . volitility sorry NO services. is a theame.. no message in inbox. very strange
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Unwashed Mass
(@jme_rbt) reported
@IGcom is easily the worst trading platform.
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milbshake
(@milbshake) reported
@IGClientHelp It's the 5th time in the last 9mths that their platform has gone down due to a major selloff at open. It's clear IG are aware of the situation but are unwilling to spend the money to upgrade their systems. Maybe people should complain to the regulator en masse ? Its shocking tbh.
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adam101
(@adam101) reported
@IGClientHelp Next to crash will be your share price. I’m not th only one who’ll be packing up and taking my money elsewhere. Muppets
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RookieTrader
(@Rooky_Trader) reported
@IGClientHelp **** YOU IG. What kind of service do you run? Missed a massive bounce you useless c***s.
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Travis Wilson
(@travisawilson) reported
@IGClientHelp You've been down now for 30mins....someone is going to lose their job, surely.
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Ethienne Papadopilouse
(@papadopilouse) reported
@IGClientHelp @IGcom We need to complain to authorities and post about their garbage service everywhere so that there’s don’t get stuck!
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Lilalush
(@Lilalush) reported
@IGClientHelp You are f*cking rubbish IG rubbish service can’t call you can’t close positions you should be struck off the list how are u even FSA regulated ????? I have an ISA with you and will move it now with your rubbish service