Is IG down?
No problems detected
If you are having issues, please submit a report below.
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
-
Login (44%)
-
Trading platform (33%)
-
Website (22%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Trading platform | |
 Hechingen |
Website | |
| Nortmoor |
Trading platform | |
| Watford |
Website | |
| Leer |
Trading platform | |
| Camberwell |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
-
jaxx7048
(@jaxx7048) reported
@IGClientHelp does anyone work at IG these days? I have been ringing for 10 mins and no one is picking up... your customer service is ****
-
SellSide S.p.A.
(@SellSideChile) reported
Hey @IGcom, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation
-
Benedict Gong
(@Eggy_benny) reported
@IGClientHelp 30 minutes on hold for Customer Services - is anybody manning the phones today?
-
eaglefineart
(@gallery100000) reported
@IGClientHelp Why the all-white display on the trading platform? Is this a glitch? All the menu bars and tabs are now white. It's rubbish. Again why?
-
MartinRoberts
(@M4Roberts) reported
@IGcom why can’t I access my account? Unexpected error!! Losing money??
-
Aston Girl
(@reb40) reported
@IGClientHelp any problems we need to be aware of logging in? US markets are open but I keep getting ‘Login Failure’ on the IG app.... #disappointing
-
jaxx7048
(@jaxx7048) reported
@IGClientHelp funny that no one picked up the phone when I dialled in as an existing customer but i was attended to when I dialled in as a new customer. Great service!
-
Tyrone White
(@tpw100) reported
@IGClientHelp It appears to be back to normal service, thanks.
-
M@H
(@modges_m) reported
@IGClientHelp No one answering phone. Chat been loading someone to help for 20 mins. 2 phone numbers will not connect. My account has an unexpected error. How can i speak to someone pls?
-
Dorin Symon
(@DorinSymon) reported
@IGClientHelp multiple emails, phone calls, webchat since December, over 10 hrs of effort to find a solution...and yet no help, not even a response from IG to activate my account. About to leave!
-
george
(@gezed) reported
@IGClientHelp unable to login into app or website, are there known issues atm?
-
MadAtMarkets
(@Mad_At_Markets) reported
@modges_m @IGClientHelp It's not specific to you. Global error
-
Nyle Levi
(@nylelevi) reported
@IGcom I'm still not able to get into my account since last night due to your platforms log in issues!
-
M@H
(@modges_m) reported
@IGClientHelp Tried to call people on help line. Waited 45 mins. No one picked up. Spoke to someone on your IB chat. Who couldn't help. I asked them to arrange for someone to call me. Said no one could help and just email generic email address. How can i speak to a real person at your company?
-
Julian Bell
(@belljul) reported
@igclienthelp when will your platform be back up? It's down in Android app, edge and chrome!!
-
Leslie Annan-Forson
(@laf2) reported
@IGClientHelp your systems are down? Cannot log in. Your phone lines also down? Keeps disconnecting when trying to call.
-
Qamar Hussain
(@qamar_hussain1) reported
@IGClientHelp Why has it taken IG this amount of time to engage with a serious issue? And whilst all of this is taking place, it's perfectly fine for IG to expect a day trader to remain totally stagnant whilst you think of a lame excuse?
-
Habib El Amiri™
(@LongTradeBrain) reported
@IGClientHelp It was all resolved after a little while. Although I think it would have been nice to email your customers as it happened. In the same way that you email for news so that we know it is a general issue you are working on. Just a thought.
-
Tody
(@Tody95641607) reported
@IGClientHelp why is ur platform down now9?
-
FabFlamingoTuitionCo
(@fab_flamingoo) reported
@IGClientHelp My account has logged me out and now fails to recognise me as an account holder... help...please!
-
TV Polls
(@TVP0LLS) reported
@IGClientHelp im having terrible trouble dealing with or connecting with your customer care re an NB point about my account ... 45 mins on hold? Please help
-
Siddharth Wandrekar
(@siddswand) reported
@IGcom Cannot login in the account .
-
lee
(@powertrader74) reported
@IGClientHelp help please i cannot log into my spread bet account?
-
Kat K
(@Kaataa_K13) reported
@NainaBhaskar2 @IGcom I have IG running in a browsers throughout the day, hence why I had access, but I just got "kicked out" and can't get back in either getting the same error as you
-
TM
(@SterlingHappyTM) reported
@IGClientHelp Frustrated. No one on team can explain the error on my statement. Spent about 45 mins and still got nowhere. If this is not clarified, I will seriously consider not adding more investment in IG!!!
-
Peter Sedge
(@PeterSedge) reported
G Client Help @IGClientHelp your platform has just gone down
-
Hodgo
(@Hodgjo) reported
@IGClientHelp any way I can deal with you at the moment. Phone, login all down. Please advise/DM me.
-
jonnywillamson
(@jonnywillamson) reported
@IGClientHelp platform down
-
Naina Bhaskar
(@NainaBhaskar2) reported
@IGcom Why is your app not working? Can’t even log on the web browser either since 8pm today. Can’t get through on the phone either. @IGcom #igcom
-
stimmi neutron
(@stimmi_neutron) reported
@IGClientHelp i cant login to my trading account help!