IG

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

IG Outage Chart 05/24/2025 15:25

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  1. Login (44%)

    Login (44%)

  2. Trading platform (33%)

    Trading platform (33%)

  3. Website (22%)

    Website (22%)

Live Outage Map

The most recent IG outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United KingdomLeeds Trading platform
GermanyHechingen Website
GermanyNortmoor Trading platform
United KingdomWatford Website
GermanyLeer Trading platform
United KingdomCamberwell Login
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • jaxx7048 jaxx7048 (@jaxx7048) reported

    @IGClientHelp does anyone work at IG these days? I have been ringing for 10 mins and no one is picking up... your customer service is ****

  • SellSideChile SellSide S.p.A. (@SellSideChile) reported

    Hey @IGcom, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation

  • Eggy_benny Benedict Gong (@Eggy_benny) reported

    @IGClientHelp 30 minutes on hold for Customer Services - is anybody manning the phones today?

  • gallery100000 eaglefineart (@gallery100000) reported

    @IGClientHelp Why the all-white display on the trading platform? Is this a glitch? All the menu bars and tabs are now white. It's rubbish. Again why?

  • M4Roberts MartinRoberts (@M4Roberts) reported

    @IGcom why can’t I access my account? Unexpected error!! Losing money??

  • reb40 Aston Girl (@reb40) reported

    @IGClientHelp any problems we need to be aware of logging in? US markets are open but I keep getting ‘Login Failure’ on the IG app.... #disappointing

  • jaxx7048 jaxx7048 (@jaxx7048) reported

    @IGClientHelp funny that no one picked up the phone when I dialled in as an existing customer but i was attended to when I dialled in as a new customer. Great service!

  • tpw100 Tyrone White (@tpw100) reported

    @IGClientHelp It appears to be back to normal service, thanks.

  • modges_m M@H (@modges_m) reported

    @IGClientHelp No one answering phone. Chat been loading someone to help for 20 mins. 2 phone numbers will not connect. My account has an unexpected error. How can i speak to someone pls?

  • DorinSymon Dorin Symon (@DorinSymon) reported

    @IGClientHelp multiple emails, phone calls, webchat since December, over 10 hrs of effort to find a solution...and yet no help, not even a response from IG to activate my account. About to leave!

  • gezed george (@gezed) reported

    @IGClientHelp unable to login into app or website, are there known issues atm?

  • Mad_At_Markets MadAtMarkets (@Mad_At_Markets) reported

    @modges_m @IGClientHelp It's not specific to you. Global error

  • nylelevi Nyle Levi (@nylelevi) reported

    @IGcom I'm still not able to get into my account since last night due to your platforms log in issues!

  • modges_m M@H (@modges_m) reported

    @IGClientHelp Tried to call people on help line. Waited 45 mins. No one picked up. Spoke to someone on your IB chat. Who couldn't help. I asked them to arrange for someone to call me. Said no one could help and just email generic email address. How can i speak to a real person at your company?

  • belljul Julian Bell (@belljul) reported

    @igclienthelp when will your platform be back up? It's down in Android app, edge and chrome!!

  • laf2 Leslie Annan-Forson (@laf2) reported

    @IGClientHelp your systems are down? Cannot log in. Your phone lines also down? Keeps disconnecting when trying to call.

  • qamar_hussain1 Qamar Hussain (@qamar_hussain1) reported

    @IGClientHelp Why has it taken IG this amount of time to engage with a serious issue? And whilst all of this is taking place, it's perfectly fine for IG to expect a day trader to remain totally stagnant whilst you think of a lame excuse?

  • LongTradeBrain Habib El Amiri™ (@LongTradeBrain) reported

    @IGClientHelp It was all resolved after a little while. Although I think it would have been nice to email your customers as it happened. In the same way that you email for news so that we know it is a general issue you are working on. Just a thought.

  • Tody95641607 Tody (@Tody95641607) reported

    @IGClientHelp why is ur platform down now9?

  • fab_flamingoo FabFlamingoTuitionCo (@fab_flamingoo) reported

    @IGClientHelp My account has logged me out and now fails to recognise me as an account holder... help...please!

  • TVP0LLS TV Polls (@TVP0LLS) reported

    @IGClientHelp im having terrible trouble dealing with or connecting with your customer care re an NB point about my account ... 45 mins on hold? Please help

  • siddswand Siddharth Wandrekar (@siddswand) reported

    @IGcom Cannot login in the account .

  • powertrader74 lee (@powertrader74) reported

    @IGClientHelp help please i cannot log into my spread bet account?

  • Kaataa_K13 Kat K (@Kaataa_K13) reported

    @NainaBhaskar2 @IGcom I have IG running in a browsers throughout the day, hence why I had access, but I just got "kicked out" and can't get back in either getting the same error as you

  • SterlingHappyTM TM (@SterlingHappyTM) reported

    @IGClientHelp Frustrated. No one on team can explain the error on my statement. Spent about 45 mins and still got nowhere. If this is not clarified, I will seriously consider not adding more investment in IG!!!

  • PeterSedge Peter Sedge (@PeterSedge) reported

    G Client Help @IGClientHelp your platform has just gone down

  • Hodgjo Hodgo (@Hodgjo) reported

    @IGClientHelp any way I can deal with you at the moment. Phone, login all down. Please advise/DM me.

  • jonnywillamson jonnywillamson (@jonnywillamson) reported

    @IGClientHelp platform down

  • NainaBhaskar2 Naina Bhaskar (@NainaBhaskar2) reported

    @IGcom Why is your app not working? Can’t even log on the web browser either since 8pm today. Can’t get through on the phone either. @IGcom #igcom

  • stimmi_neutron stimmi neutron (@stimmi_neutron) reported

    @IGClientHelp i cant login to my trading account help!