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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Login (46%)
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Trading platform (31%)
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Website (23%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Hechingen |
Website | |
| Nortmoor |
Trading platform | |
 Watford |
Website | |
| Leer |
Trading platform | |
| Camberwell |
Login | |
| Berlin |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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James Bailey
(@three_fitty) reported
@IGClientHelp Are there any new restrictions on Direxion leveraged ETF's on your platform? I can no longer open new positions via a CFD account, but forums also reporting errors for share accounts.
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Garry
(@Garry27977708) reported
@IGcom - Worst trading platform ever with pi$$ poor customer service to match!!! AVOID!
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Josh Moore
(@joshmooredotcom) reported
@IGClientHelp I don’t think the Eng house chat is working... in need of help and can’t get onto the live chat feature... please help!
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CryptoNez
(@NezCrypto) reported
@IGcom Hi, when trying to connect to the my demo account using API via Postman I get error "errorCode": "error.public-api.failure.preferred.account.not.set" from what I can see there is no way to set a prefered demo account. Please can you help me out here!
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Minerva Owl
(@JojoPojo666) reported
@IGClientHelp Hi. I cannot log into my account. It has been shut even though I had used it in early Feb. The support is useless. No one is replying to the emails I sent a week ago, live chat disabled & no one is answering the call.
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Damon.Winnard
(@damonwinnard) reported
@getcakedBGP Don’t use @IGcom still withholding money of mine from an IT glitch over 2 weeks ago.
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Garry
(@Garry27977708) reported
@IGcom - Traders, 'AVOID' IG at all costs, p*$$ poor customer service and trading platform crashes, try calling, 20 minutes, you will be cut off. Shocking company!!!
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M
(@mattnificent01) reported
@IGClientHelp Help please! Having issues logging-in into my account. Many thanks
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Garry
(@Garry27977708) reported
@IGClientHelp IG is run by f**king Muppets. Their second rate trading platform continues to crash at a moments notice and don't bet on being able to get hold of the useless, to$$ers by telephone to close your trading positions either. YOU HAVE BEEN WARNED!!!
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iwantlofi
(@iwantlofi) reported
@IGClientHelp Still waiting, no reply from you guys still. Please help me out here i legit don't know why its taking this long for verification.
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Huseyn
(@Huseyn54889635) reported
@IGClientHelp Hi i have been trying to get my account activatrd fot the past week but no one answers the call on customer service, is there any other way to do it?
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Haoever2@hotmail.com
(@haoever2) reported
@malinda63998104 @IGClientHelp Hi IG it has been a week since i click withdraw to card...but the money has not been transfer back to my bank account. May i know who can i speak to regarding this issue?
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Joshua Mahony
(@JMahony_IG) reported
@gud2bheard Seen it is closing only. Perhaps @IGClientHelp can help.
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Garry
(@Garry27977708) reported
@IGcom - IG is run by f**king Muppets. Their second rate trading platform continues to crash at a moments notice and don't bet on being able to get hold of the useless, to$$ers by telephone to close your trading positions either. YOU HAVE BEEN WARNED!!!
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IGSquawk
(@IGSquawk) reported
@BanjoPigeon @IGcom @IGTV Hello there. $PLBY is available to trade. Clients have been buying and selling it today. If you are still have issues reach out to our helpdesk
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Paul Ferguson
(@fergulike) reported
@IGClientHelp your "help desk" still insistent on not helping me despite being a customer for 2 years. 👍
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cate
(@CateWW) reported
@IGClientHelp Hi, I hold iShares Silver Trust (all sessions) which normally trades from 9 am UK time but it's closed. Is there a problem with the market? Thanks.
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LiberationCapital
(@Lib_Capital) reported
@IGcom @IGSquawk some of the worst customer service I have ever come across, and that includes accounting for outsourced call centres
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Kennedy
(@kensimmo) reported
@IGClientHelp @DScaboble Worst forex broker ever.
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Sedo
(@FrancisGane) reported
@IGClientHelp Hi. I've emailed over an issue on a trade that didn't close and chased up multiple times. Can you help?
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Garry
(@Garry27977708) reported
@IGClientHelp - IG is run by f**king Muppets. Their second rate trading platform continues to crash at a moments notice and don't bet on being able to get hold of the useless, to$$ers by telephone to close your trading positions either. YOU HAVE BEEN WARNED!!!
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lacaprica
(@RLacaprica) reported
@IGcom Will you allow existing customer to add to their EXISTING position of GameStop more shares? Why I need to wait 300 years to be able to trade GME again? The volume is incredibely low for this stock at the moment. Please, allow me to trade!
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Eduardo Salia
(@Dudu_salia) reported
The quality of support services @IGSouthAfrica is terrible @IGClientHelp
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Ian Wilson
(@winenfunblog) reported
@IGcom L2 Dealer - NO FTSE QUOTES NO CHARTS NO DETAILS FOR POSITIONS NO QUOTE VALUES No one should think of using this platform it is unusable and support is non existant....
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Tradingpoker
(@tradepokerbox) reported
@IGClientHelp Sorry, this is 365 days a year you have this terrible service. It's not now and again, it's every day of the year.
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(@gud2bheard) reported
@IGClientHelp It is £1Bn+ new issue ...not a micro cap ...this is not what I have come expect from #IGG Competitors are offering the ability to trade #MOON on SB platforms . Not what I would expect from a ‘world leader ‘ . Disappointed client. Disappointed shareholder
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Rob Nelson
(@WeegieNelson) reported
@IGClientHelp I cannot find the trailing stop loss feature. Can you help me?
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Garry
(@Garry27977708) reported
@AB38692700 @IGClientHelp IG is run by f**king Muppets. Their second rate trading platform continues to crash at a moments notice and don't bet on being able to get hold of the useless, to$$ers by telephone to close your trading positions either. YOU HAVE BEEN WARNED!!!
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Simon Everard
(@SimonEverard) reported
@IGClientHelp hi, why can't I find out about SIPP's on your site? I click on SIPP's on help page (under investments section) but nothing happens.
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William Eales
(@WilliamEales) reported
@IGClientHelp @Garry27977708 IG has not got a good experienced support network in place. They need to invest in the quality of personnel and capacity to cope with the the size of their trading platform.