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IG

IG status: trading issues and outage reports

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Full Outage Map

IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 63% Login (63%)
  • 21% Trading platform (21%)
  • 13% Website (13%)
  • 3% Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
Stuttgart Login 14 days ago
Brest Trading platform 14 days ago
Valence Website 14 days ago
Le Puy-en-Velay Login 14 days ago
Elne Login 14 days ago
Paris Trading platform 14 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • network_surrey
    Dougparkspropertynest (@network_surrey) reported

    @IGcom any reason i keep getting ‘log in error please try later’ when trying to log in through your app ??

  • InvestingJulian
    Julian (@InvestingJulian) reported

    @IGcom what is going on? Still can’t login over an hour later, no status update or anything

  • anandhichetlur
    Anandhi Chetlur (@anandhichetlur) reported

    @LBC @IGClientHelp if the ig app and website doesn’t work and there is no help (20 minutes on the phone, WhatsApp), what do customers do? This happens os often. What happens if there is margin call? Is there any regulator looking at these provides or are they above the law?

  • stuppytrader
    STUPPYTRADER (@stuppytrader) reported

    @IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no substantive response; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?

  • NassarSandusky
    Nassar Sandusky (@NassarSandusky) reported

    @TheMoneySponge @IGcom What platform are you switching too? I’ve only joined at the start of the year they are awful. Thought it just me who couldn’t log in

  • A7068AP
    peter (@A7068AP) reported

    @IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG

  • richardknop
    Richard Knop (@richardknop) reported

    Seems both main website and mobile app are down, can't login @IGClientHelp

  • johnusifoh
    Usifoh_J 💙🇳🇬🇬🇧 (@johnusifoh) reported

    @IGcom Your Trading platform is down for almost an hour now and no communication or updates when this would be resolved.

  • InvestTortoise
    Tortoise investor (@InvestTortoise) reported

    @andrewdc208 @IGClientHelp I'm having the same problem. You can't even view the server status page 😵

  • cthao2101
    Buttercup Serenity (@cthao2101) reported

    @IGClientHelp chat requests ignored or 24 hour plus response fobbed off responses more delays emails ignored promised problem referred then fob off response more screenshots action promised will update when response then chat terminated unresolved what a horrible company you

  • network_surrey
    Dougparkspropertynest (@network_surrey) reported

    @IGcom Is there ANYONE answering your phones or Whatsapp Help messages ??!!… now been on hold for nearly 10 minutes !… this is NOT a great service at all. How can i get help to log in to my account?… am unable to via either mobile or laptop !

  • LordHofH
    Lord H (@LordHofH) reported

    @IGcom Your trading platform has been down for an hour now for everyone, and no comms to users whatsoever. Sort your Sh.t out for gods sake !

  • InvestingJulian
    Julian (@InvestingJulian) reported

    @igcom still can’t login after over an hour. Anyone know what’s going on?

  • plaste
    Tom Norman (@plaste) reported

    @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

  • cynicalanalyst2
    cynicalanalyst (@cynicalanalyst2) reported

    @11invest @IGcom You're having problems as well?

  • TheSphinxRocks
    TheSphinx 🐿️ (@TheSphinxRocks) reported

    @IGcom You seem to be having problems the last few days. Data migration not going well?

  • noah_phd
    Noah Silverman, PhD (@noah_phd) reported

    @IGClientHelp @IGLabs @IGcom Been trying to get technical support for over a week. Nobody at your company replies to your website chat, whatsapp, or even messages on X. Every one of your support channels claims 24/7. This is disappointing

  • PeriHelion96002
    Perihelion (@PeriHelion96002) reported

    @network_surrey @IGcom Same problem. On the phone to their helpdesk - been kept on hold for 1.5h now.

  • A7068AP
    peter (@A7068AP) reported

    @IGSquawk @IGcom @IGTradingFloor Please "fix" Wall St, daily options.

  • iain__clarke
    Iain Clarke (@iain__clarke) reported

    @IGcom @IGClientHelp your platform is down. When will it be open?

  • Helix1985
    jm (@Helix1985) reported

    @IGInternational @IGcom @IGClientHelp Your website is down and I’m unable to trade at the most important time. This is ridiculous.

  • paapikeeda
    अनिल (@paapikeeda) reported

    Not able to log in to mobile or desktop apps. Have the grace to at least post a message about this issue. I am getting so pissed off with IG and their support. You are destroying what was a great platform. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom

  • wsbxsg
    wsbx (@wsbxsg) reported

    @IGcom Down and no updates.just manage to logged in for 1 min to close 2 of my 4 positions before getting kicked out again. Seriously this is pathetic.

  • Qblivionn
    𝕺 (@Qblivionn) reported

    @TheMoneySponge @IGcom How do you move to a different provider while IG is down?

  • Wally_Was_Here
    Wally ****** (@Wally_Was_Here) reported

    @IGcom Damn bro, how do we get into the action

  • MrR1chmond
    Mr R (@MrR1chmond) reported

    @IGSquawk @IGcom have you not woken up yet? System down?

  • Jasonhopps
    Jason Hopps (@Jasonhopps) reported

    @IGcom would be helpful if your website worked, #IG. Down for ages an no updates, no customer help?

  • dv8or1
    DV8OR (@dv8or1) reported

    Not able to log in to mobile or desktop apps. Have the grace to at least post a message about this issue. I am getting so pissed off with IG and their support. You are destroying what was a great platform. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom

  • ItsBrandon_FM
    Brands (@ItsBrandon_FM) reported

    @IGcom this login error needs to be fixed immediately. Nobody can access their accounts and there has been no update on what’s happening

  • LairdElmski
    LairdElmski (@LairdElmski) reported

    @CasinoCapital @IGcom Sold this am @46.15 ..can't help myself...short June and July puts still thou Great call ..hope you stay on board