iTunes Outage Map
The map below depicts the most recent cities worldwide where iTunes users have reported problems and outages. If you are having an issue with iTunes, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iTunes users affected:
iTunes is a media player, media library, online radio broadcaster, and mobile device management application developed by Apple. The iTunes Store allows for the purchase of digital music, video, ebooks and audio books.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Township of Evan, KS | 1 |
| Wolverhampton, England | 1 |
| Dillon, CO | 1 |
| Kansas City, KS | 1 |
| Cardiff, Wales | 1 |
| Hannover, Lower Saxony | 1 |
| New Bedford, MA | 1 |
| Sydney, NSW | 1 |
| Spring Branch, TX | 1 |
| Traverse City, MI | 1 |
| Portland, OR | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iTunes Issues Reports
Latest outage, problems and issue reports in social media:
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faafaaaafwazaafwafaafaafwaawawawaawzaaazaazaazaaaz (@relishedmin) reportedI'm on the phone wit the CEO of ITunes he's telling me khaled #iwannabewithu only been on iTunes for hour and u selling like crazy my staff is telling me the servers is about shut down I gave them the ok to add the most powerful servers to handle this #wannabewithu congrats looks
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Bobsy May (@bobsymay) reportedtrying to see a movie, not some fringe movie. Available on no subscription service, the only rental option is to install iTunes and rent it for $5.99. Ordering a new blu-ray for $5.20 from Amazon. reject modernity, embrace (00s) tradition: buy discs and pirate whenever possible.
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NBA League Pass Support (@NBALPSupport) reported@LittleGeneral07 Ticket #: 1779259 CIAM ID: Platform (Google Review/iTunes Review/Twitter DM/Public Tweet): Public Tweet Concern/Issue: @NBALPSupport hi I have been auto renewed for league pass despite cancelling my subscription method months ago. How do I reverse this payment? Thanks Resolu...
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NBA League Pass Support (@NBALPSupport) reported@Dragonized88 @NBA Ticket #: 1879159 CIAM ID: Platform (Google Review/iTunes Review/Twitter DM/Public Tweet): Public Tweet Concern/Issue: Error, reason: MEDIA_ERR_DECODE, detail: Media failed to decode, player: Bitmovin, version: 8.92.0 Please try again later. Resolution: We're sorry to hear ...
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🦇🔪⚰️pukeshed🎃🌙🩸 (@grandmetropolis) reportedit absolutely will not sync my library otherwise. not if i'm already logged in before syncing, not if i'm logged out of itunes, not if i'm logging into itunes but not my phone AND THIS ISSUE DIDN'T EXIST UNTIL I DECIDED TO MAKE AN APPLE MUSIC ACCT
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✌︎︎(⓪』⓪ ✌︎︎) (@DrinkUrFknWater) reportedBe aware that the only reason Gasoline didn’t chart no.1 in US iTunes is because the album flat out vanished from the store all together for some esem issues 😑
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Ben Alexander (@Ben_Alex_86) reported from Roby, EnglandI absolutely hate getting a new phone @AppleSupport every time I get a new phone something doesn’t work. My iTunes won’t sync music to my new phone but also says in iTunes that I have no music on my new phone!!!! Seriously every single time there’s an issue
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Tara_VanSkiver (@tara_vanskiver) reported@Apple Is there no way to talk to a human? I have been dealing with an issue related to billing for itunes(apple music) for extended period of time. I need to remove my credit card from my daughter's account but I cannot get access to the account because it's tied to her phone.
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Shelvs Fleurima (@ShelvsHOTpencil) reported@handy_games hello I am curren having an issue with my ios titan quest legendary edition. I reinstalled the game and restore from iTunes Backup and I had to redownload the dlc. This is an issue because if the server goes down -those DLC are gone forever.
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NICKI MINAJ CHART DATA (@musictaIks) reported@Nick39126530 @nickistreamteam No one is pushing sfg is the problem, it's falling on iTunes and apple Music,
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Nixed (@Nixed242) reportedIMO, two of the worst apps ever made for #Windows are iTunes and Outlook Desktop. If you have iTunes set to auto open on Windows start on a laptop, you're needlessly slowing down your pc. Don't even get me started on Outlook. Which apps do you hate the most?
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brizyofficial (@brizyofficial2) reported@AppleSupport hello!!! Is your server down?? My app store is not opening ( cannot connect to itunes) my network is completely strong and i can access other internet apps. Gmail & weather not opening and loading. 12promax
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Dave Pittman (@Dave_Pittman) reported@mikeleake @Spotify I've been using iTunes/Apple Music forever. (Even before I had a MacBook or iPad). After Napster was shut down it was really the only way to download/store all the 100's of CD's I had. And obviously since then they've offered access to virtually every music catalog out there.
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Smitty Smith (@SmittSmithy) reported@wa11fl0wer Well, yeah, but I also bought that song on iTunes a decade ago so I literally hadn’t missed it in the slightest as those purchases are accessible through Apple Music. Obviously happy for everyone else but I’m not going to be wowed by something that shouldn’t even be an issue.
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Abner Cebollero Lugo (@CebolleroLugo) reported@KSI I’m confused, people still buy songs on ITunes? I assumed we all had a music streaming service like Spotify , tidal and Apple Music.
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