Is iTunes down?

iTunes is a media player, media library, online radio broadcaster, and mobile device management application developed by Apple. The iTunes Store allows for the purchase of digital music, video, ebooks and audio books.

 Problems detected at iTunes

iTunes problems in the last 24 hours

iTunes Outage Chart

September 18: Problems at iTunes

iTunes is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Errors (66.67%)
  • Sign in (33.33%)

iTunes Live Outage Map

The most recent outage reports and issues originated from:

iTunes Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

iTunes Issues Reports

Latest outage, problems and issue reports in social media:
  • mountainstudio
    Jeff Beaumont (@mountainstudio) reported

    @digitalreb Restore it via iTunes. That will reset firmware and delete old battery usage data. This often fixes charging and battery issues It’s not a specific iOS 12 issue. It can happen after any update.

  • ThumbsUpDeal
    Thumbs Up Deal (@ThumbsUpDeal) reported

    Shop using the ibotta app to save $ @ iTunes - Invite code: mmbjuai - Score $10 bonus >> ThumbsUp NOT thumbs down! ThumpsUpDeal Hawt!

  • jusswavyy
    Trap Money Benny (@jusswavyy) reported

    @2random2predict Lmaoooo trust me bro if you update using the itunes method, your phone will feel like out the box. Thats what i did this morning. No issues so far

  • atboyfaeseaton
    Jim Armstrong (@atboyfaeseaton) reported

    An absolute shit day at work today,stuck iTunes on random ,bloody hell! What a perk up listening to Abba. Loved them when I was a kid,still do as a 50 year old man. Won't let the bastards grind me down.

  • evquaymac
    𝕸𝖊𝖆𝖑 𝖔𝖓 𝖂𝖍𝖊𝖊𝖑𝖘 (@evquaymac) reported

    My phone is disabled until I connect to iTunes BUT, I don't remember my Apple ID password to sign in on this computer, and Apple is taking 24 hours to let me reset my password. So I'm just a sad Gen Z ***** at this point.

  • Squach
    Jeff Greiner (@Squach) reported from Raleigh, North Carolina

    @Dan_Dillon_1 I don’t think Amazon has exclusive rights. I can buy it on iTunes. I assumed it was more of an issue of its owner maximizing profits and telling Nf to screw off.

  • suspicious_face
    tummus (@suspicious_face) reported

    @iTunes @Dolby can you guys add an AV sync option on the apple tv? dolby vision/atmos content is having severe issues

  • TexasConsumer
    TEXAS Consumer (@TexasConsumer) reported

    Q53: #ATXMchat Do you realize what a SUCKER you are if you are making your music available on ReverbNation, iTunes or any other MP3 service?

  • LilBitOfLauren
    Lauren🦈 (@LilBitOfLauren) reported

    Issue #75365937593 with my research: My debit card was removed from my iTunes account because (quote from the guy who called to inform me) "It's weird that someone is buying $160 of shark week on your account." MY DUDE IT IS ME, I AM DOING THAT.

  • plootiee
    notaploot💉 (@plootiee) reported

    >offers the option of update the op on the phone >have to update itunes before that >tries to update itunes >cant do it because of a problem OH MY ******* GOD STOP JUST STOP

  • bwfletcher
    Brandon W Fletcher (@bwfletcher) reported

    @JaiDawn ok, sorry i didn't reply sooner, felt it required more than a passing comment. This is a real issue and something I've been concerned about. Even if I 'buy' content, unless I download it as soon as the label or studio removes it from iTunes I may never be able to access it again

  • Jon__Reed
    Jon Reed (@Jon__Reed) reported

    @_Wesley_logan We got taken down for copyright. Have a new feed on SoundCloud, hopefully new iTunes will be fixed and ready to go as well

  • TimberlakeLaw
    Trademarks Are Magic (@TimberlakeLaw) reported

    "digital retailers have intentionally blurred the line between local and cloud storage, leaving consumers unsure which files are saved locally and which are on a distant server—and uncertain about why it matters" -@APerzanowski @Slate from You Don’t Own What You Buy From iTunes

  • SergElizaldez
    Simba (@SergElizaldez) reported

    Not saying MGK diss was bad but if you think about it he's more hyped about his diss being #1 Song on iTunes like that's proving a point. Yet Eminem doesnt care about "Killshot" or his new album being on top. He's just shutting it down by finishing the war to bring back #hiphop

  • AppleIndiaTech
    Apple India Tech (@AppleIndiaTech) reported

    @YasheshYadav @AppleSupport @Apple Sorry to say Sir but without #iTunes you can’t erase your device now. If you don’t use iTunes you may visit @Apple authorised service centre. Send your location to know your nearest service centre

  • diogonev
    Diogo Neves (@diogonev) reported

    You know, given that you might want to plug in your phone to iTunes if you get your phone stuck in recovery mode the last thing you want to do is make that process needlessly difficult since the customer is already facing an issue.

  • radionowhere903
    Joltin Joe (@radionowhere903) reported

    @OpieRadio No issues in iTunes

  • cjhughes1987
    Chris Hughes (@cjhughes1987) reported

    “@iTunes could not connect to this iPhone. An unknown error occurred *numbers*” Well if you don’t know what happened, how the fark am I supposed to? Honestly, life was much simpler 5 years ago when you plugged in a USB, dragged your files across, and went on about your business

  • KayLMurray
    Kay Murray (@KayLMurray) reported

    @garythepuppet99 @kev_egan @PartidoPooper Hey Sam, in the end we had an unexpected issue with the audio, which sadly meant we couldn’t put it up on iTunes. The YouTube edition is available however. We are working to make sure this doesn’t happen again with the audio.

  • SocialD_Ruben
    Ruben Cantu (@SocialD_Ruben) reported

    @OpieRadio Listening on iTunes. No problems here!

  • bnwink56
    Brent N Winkelman (@bnwink56) reported

    You must have iTunes 12.9 for iPhone update. Getting very personal with Apple this morning they are having some internal issues making iTunes 12.9 available.

  • DialHForHagai
    Hagai Palevsky | he/him (@DialHForHagai) reported

    Tried to download iOS 12 to my phone, and an error occurred during installation. So I tried to update using iTunes on my computer—but it still didn’t work. Gah.

  • princessxjes
    Jessica Mooney (@princessxjes) reported

    Someone send me their iTunes login so I can listen to music while I’m at work without using my data bc I don’t use iTunes

  • Hzz_exellency
    ELI (@Hzz_exellency) reported

    @AppleSupport Yheaa and the problem was still persistent so I just used iTunes and it worked

  • javierhurtado_
    Javier Hurtado (@javierhurtado_) reported

    @netofrombrazil @ManuBermu @AppleSupport Have you tried to update iTunes to the latest version first? Problem dissapears when you're on the latest version.

  • simon_w
    Simon* (@simon_w) reported

    @talios Yeah, I think that’s the issue. iTunes knows it needs an update, so prompts, but there isn’t one.

  • cookiemunsta
    Sean Cooke (@cookiemunsta) reported

    @QuantumHawk666 Problems with itunes??

  • netofrombrazil
    neto from Brazil (@netofrombrazil) reported

    @javierhurtado_ @ManuBermu @AppleSupport Why to update Mac OS to latest version if the issue is related to iTunes? I’d rather to stay with 10.12.6

  • NowPlayingPod
    Now Playing Podcast (@NowPlayingPod) reported

    And movies that were once 4k are now DOWNGRADED to HD. I KNEW I saw @Marvel movies in 4k on iTunes. They were. Now they aren't. Under Jobs this wouldn't have been allowed. Now @Apple says "Too bad, so sad, read our terms of service next time" THIS is why I still have discs.

  • JacobDanielHam
    Jacob Ham (@JacobDanielHam) reported

    @callumfinndsn My issue and major factor is the amount of music I've bought on Itunes alone, although I have Spotify premium. So unsure, my last 4 phones have been Apple and have lasted the entire contract.

  • emobrat96
    camille (@emobrat96) reported

    my largest issue with ever hoping to detangle myself from apple's hellish web is my heavy reliance on my over a decade old itunes and it now being compounded with apple music and i pretty much refuse to let go of that

  • anuwak
    Anuwak Soni (@anuwak) reported

    Water damage iPhone X. It is starting up but asking to connect to iTunes. On connect'g, unable to update/restore (showing error 4013). Any option to turn it on with retaining the data? Data is important. Thank in advance.

  • itsrenatak
    Renata (@itsrenatak) reported

    I did my iOS12 software update on my iPhone and iPods and no problems even connecting to the iTunes over my laptop and I notice slight changes and a things are faster

  • capiikkkk
    capikk (@capiikkkk) reported

    @ameelms Wifi problem kot, dia tk abis download. you kena download guna iTunes

  • TalesofTamriel
    Tales of Tamriel (@TalesofTamriel) reported

    @aramithius @iTunes @GooglePlay @Stitcher @PlayerFM @YouTube @DungeonCrawlNet @TESOnline Sadly, they do not allow server transfers :(

  • hillsymcmlxxvi
    Hillsy (@hillsymcmlxxvi) reported

    Hey @tim_cook #iOS12 is amazing, phone feels new again. But one bug bear you still haven’t sorted out, is the artwork sync error (ongoing since #ios10) #Apple #iTunes #iPhone

  • Prem2014
    Si (@Prem2014) reported

    Anyone any good with iPhones ? Have an old iPhone 5 which just shows connect to iTunes on the front screen, won't power up and only works when connected to the mains. Tried an iTunes restore on it but it keeps showing error 21 ! Can anyone offer any advice please ? #Apple #iPhone

  • Prem2014
    Si (@Prem2014) reported

    Anyone knowledgable with iPhones ? Been given an old iPhone 5 which just shows connect to iTunes on the front screen, won't power up and only works when connected to the mains. Tried an iTunes restore on it but it keeps showing error 21 ! Can anyone offer any advice please ?

  • ea_186
    Evren (@ea_186) reported

    I have problems with my Youtube Premium membership! Somehow it got linked to my IOS iTunes account but I cannot use iTunes to make payments on that account. I want to pay directly on Youtube page as I did before. Can you please help? @TeamYouTube @YouTube

  • mattsefton
    Matt Sefton (@mattsefton) reported

    @anastasiadis77 @AppleSupport Same problem for me - iTunes doesn’t recognise my iPhone 7 or my iPad Pro. Fix needed urgently please

  • simmondsjc71
    Jonathan Simmonds (@simmondsjc71) reported

    A digital purchase should be no different to a physical one. Apple are the retailer, they are dodging the Sale of Goods Act by blaming publishers. Had an issue with iTunes Extras disappearing too for JAWS. Apple have effectively stolen back my original.

  • dams_ken18
    Ken Adams (@dams_ken18) reported

    Keep looking at movies to buy on @googleplay @amazon @iTunes @RakutenUK @SkyStore in the UK but until we can get a system like @movies_anywhere in the US its a no from me, got burned by the UV service, moved my library online with over 500 films & now can’t watch them on my TV.

  • simmondsjc71
    Jonathan Simmonds (@simmondsjc71) reported

    Had a similar issue with the Toy Story Collection ‘disappearing from my library’. Contacted ITunes only for them to blame the publisher Disney. Strange since you can still buy each movie separately on the U.K. I emailed @tim_cook still waiting for a response!

  • simmondsjc71
    Jonathan Simmonds (@simmondsjc71) reported

    Had a similar issue with the Toy Story Collection ‘disappearing from my library’. Contacted ITunes only for them to blame the publisher Disney. Strange since you can still buy each movie separately on the U.K. I emailed Tim Cook, still waiting for a response!

  • CitizenofNowhe2
    Citizen of Nowhere (@CitizenofNowhe2) reported

    @olsenbro @AppleSupport I had the same problem, but connecting my iPhone 7 Plus by cable to my Mac enabled me to update via iTunes.

  • RellyAB
    Relly (@RellyAB) reported

    Welp, the new iTunes update has screwed me. Can only login with a different Apple ID every 90 days so I can't login with my Japanese iTunes Store ID for updates etc to apps.

  • bxrah25
    soRanDOm (@bxrah25) reported

    @kanyewest why are u making ur fans w iTunes suffer?? We still want you to make the life of Pablo available to buy on iTunes. Like come on. U sacrificed your album for tidal but jay didn’t follow suit for his own streaming service #itsjustnotfair

  • bastillefueled
    (@bastillefueled) reported

    @watchtheplanes Sad that OPH 1 and 2 aren't on Spotify or Itunes but understandable since the copyright issues haha

  • Msentiii_
    Msentiii (@Msentiii_) reported

    @EL_LAMASIA @akaworldwide @iTunes @CassperNyovest @Blaklez They're gay bra... Always hating and complaining but can't face the people they have problems with

  • Uberutang
    Janrik (@Uberutang) reported

    @phaezen What are you trying to do and itunes on what platform (not that it matters itunes is terrible on all platforms)

  • petren
    Nick Petrie (@petren) reported

    @higgis Main issue has been being too impatient to wait and use and encrypted iTunes backup. But restore from iCloud being so slow to redownload all the apps I don’t use!

  • rjciervo
    Ryan Ciervo (@rjciervo) reported

    @BigJohnnyArcher the same things are happening to me with my iTunes account. Over the past week they have been downgrading a lot of my HD films to SD. Films that were bought and or redeemed in HD. Had no problems up until a week ago and is still currently happening.

  • BigTone70
    Tony Franklin (@BigTone70) reported from Worthing, England

    @AppleSupport I’ve tried to install 3 times, comes up with error, won't do it? Should I wore in to iTunes on PC?

  • kineticmind
    Ryan Keitzer (@kineticmind) reported

    @GMA @tim_cook @RobinRoberts Apple owns iTunes, and Apple Music. Yet Apple Music on iOS does not have cross fade feature like Apple Music within iTunes on MacOS. Is this a licensing issue or will this be corrected?

  • beingindian87
    Ricky🇮🇳 (@beingindian87) reported

    @noisyboe @Atheist_Krishna Not working on iTunes bro

  • mixesntapes
    Mixes 'n' Tapes (@mixesntapes) reported

    It's ya boy, Mastah Man, layin' down some bars on his new album, Hella Hungry. Get it now on iTunes.

  • vemouvir
    VemOuvir (@vemouvir) reported

    @FrancescaGranz1 @bornin1989ofc So friend, if you already use Apple Music as a streaming service, you just go in to add folder to the library (in iTunes on the pc) and as soon as it is added it low on the iPhone too! If not you can sync and go through the cable!

  • RelaxSoundTrax
    Relax SoundTrax (@RelaxSoundTrax) reported

    Q53: #ATXMchat Do you realize what a SUCKER you are if you are making your music available on ReverbNation, iTunes or any other MP3 service?

  • JonathanRuiz_89
    Jonathan Ruiz (@JonathanRuiz_89) reported

    @DetroitBORG I have to use iTunes to update my 5S. Keeps getting and update error with OTA.

  • konasmama87
    Meaghan Bynum (@konasmama87) reported

    @jpown I heard a sample on iTunes and it looks like some major stuff went down, but I didn’t listen long because I didn’t want to spoil the book. I just wanted to make sure I could actually sample the thing!! #LethalWhite #strike

iTunes Most Common Errors

List of the most commonly reported error codes and fixes:
  • 1009
  • 14
  • 1604
  • 2203
  • 2324
  • 2502
  • 2503
  • 3150
  • 3194
  • 3212
  • 3253
  • 3259
  • 4000
  • 4013
  • 42110
  • 42404
  • 4261
  • 45075
  • 50
  • 5105
  • 6
  • 8003
  • 9
  • 9006
  • billing zip code
  • cannot connect to itunes store
  • card code
  • gift card
  • login status
  • msvcr80
  • msvcr80.dll
  • unknown error