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iTunes is a media player, media library, online radio broadcaster, and mobile device management application developed by Apple. The iTunes Store allows for the purchase of digital music, video, ebooks and audio books.
Full Outage Map
ErrorsProblems in the last 24 hours
The graph below depicts the number of iTunes reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iTunes. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by iTunes users through our website.
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Errors (50%)
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Sign in (33%)
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Playback Issues (17%)
Live Outage Map
The most recent iTunes outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Spring Branch |
Errors | |
| Traverse City |
Errors | |
| Portland |
Errors | |
 Guayaquil |
Sign in | |
| Naperville |
Playback Issues | |
 Perth |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iTunes Issues Reports
Latest outage, problems and issue reports in social media:
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Clint Conlin
(@ClintConlin) reported
Sheila's iPhone XS is goosed, can't even factory reset it using iTunes. No "genius" service in Glasgow stores means yours truly is getting sent to Edinburgh! Does anyone know the routine? My hope is they have different mechanism for full factory reset but failing that replace?
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Mindie
(@Makanani68) reported
@AppleSupport Need help with data transfer from 8plus to 12pro. Something is not working when backing up new phone from iTunes. My Apple Health app info didn’t Tfer over and I very much need that. Nor did ANY of passwords in settings. Please help 🙏🏽
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Entrail 🔞
(@TheEntrail) reported
Piracy was ******* rampaging over the net in the mid 90s to mid 2000s because it was a more convenient way to get content. That got hammered down when iTunes, Netflix etc offered a better proposition for **** than piracy. Why is it NOW that piracy looks like the better option?!?
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Anxious American
(@ppnovostick) reported
@MetroidMike64 and on top of that, to own it on a service that only gives you access as long as you're a subscriber. People should have just waited to purchase on iTunes or VUDU if they wanted to own it that badly
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jason russell
(@jaymr01) reported
@NianticHelp Thanks for the reply. I got her to sign into her iTunes, remove payment type, put payment type back in. She was able to sign in. That problem solved, but then she was charged $24.99 for items she didnt get. I believe she's been in contact
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Jack Albert
(@JackJacksMind) reported
I will always prefer my personal iTunes library over streaming music... But darn it all of this stupid iTunes storefront isn’t the most broken piece of software I’ve used in years.
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Robb Barrow
(@Robb_Barrow) reported
@CelticNick93 3 broken vertical bind sections and my entire CD collection, which I've converted to iTunes years ago. Oh, bonus: a huge amount of dust.
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Bobbi
(@kweenofthedarnd) reported
Phone service, not. Ask "Paid electric?" No. I do that. So, I'd get His Very Best. I'd hold off on A Promised Land. I'll miss my Apple today call to retrieve my iTunes music purchased on *** the Lenovo. Respected copyrights. Frbobbi@qwest. is unsupported. 3,0000 songs gone. ****
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Your Favourite Blackboy💆🏾♂️
(@IamMadeofBlackk) reported
@BlvckDotun Problem for who no use iTunes #NoYawabyDeedeeJojo
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Triangle Wheel
(@3anglewheel) reported
@wheetadzie Yeah I made 3 desktop wallpapers out of it. Thanks to this though that there's a point in buying the album off itunes coz we already pay streaming service subscription anyway it feels dumb to buy the album if not for the digital booklet.
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Altavistagoogle🇨🇦
(@Altavistagoogle) reported
@keincolor Apple TV is iTunes. The service is called Apple TV+. If you tap on search in the Apple TV app, you will notice Apple TV+ is actually quite popular (no doubt the free trials help).
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La Doltjie Vita
(@Black_Doltjie) reported
@OfentseZA It’s terrible but Akere re supporta mo di iTunes but ha ah
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π
(@RudeMood7) reported
@niltiac 1. reboot (hold power button and restart) 2. go to Go to Settings > [your name]. Scroll down to bottom. Tap Sign Out. then sign in. 3. make sure your payment settings are ok, go to Settings > Tap iTunes & App Store > Apple ID etc and make sure valid card details are entered.
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tristan
(@projektrevz) reported
@yungblud i’m so sad i wanna listen 2 the album at work but spotify keeps crashing and i don’t have the money to buy it off of itunes i just wanna listen to cotton candy 50x (if not more) but alas my heart is broken
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Brandie Marie
(@iambrandiemarie) reported
I lost all 2,080 songs, albums, & movies purchased from @Apple iTunes since 2008 (100% Brandie Marie error). Today, an @AppleSupport rep saved my world & restored all 2,080 purchases!!! I couldn’t be more ecstatic! #BrandieMarieDontFuckItUpAgain #ThankYouApple
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FakeRobHunter
(@FakeRobHunter) reported
I want to thank Apple for sending a complimentary AppleTV, but as a non Apple guy, I gotta say, the whole "login/ID/password/also need an iTunes account/we control your world/now log in again/obnoxious front end/log in again now/all your base are belong to us" bs is annoying.
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Demi Lovato Charts
(@chartdlovato) reported
as was reported here yesterday, we would like to clarify: Monsters did not reach peak #15 on iTunes US (iTunes had an error and we rely on it). the peak of the song is #19. sorry for the inconvenience.
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KALONJI
(@SIDEWALKKAL) reported
if you have never copped any of my projects off bandcamp or at least bought it off itunes or sum bruh do not ask me for no music i made in 2012-2013 that i took down. If you have supported me fr tho imma definitely hook you up cuz im like that in real life off the internet
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sue⁷
(@prodsuega) reported
idk how many times I’ve said this, but for the kside issue things like kchart we have no power for that and we shouldn’t just focus on that too.. we could work on the international achievements things like itunes spotify youtube etc let’s not dwell on the negative side only
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Will powell
(@powell1971_will) reported
from
Columbus, Ohio
@KaylaKayden Software issue. You’ll just have to do a repair and restore with iTunes. It’s easy, but can take about 25 minutes
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♡༄ JAEBEOM BLUEPRINT ❼ 🌴𓅪
(@def_dimpIe) reported
@Alee_jjj24 @ministryofkpop Shippment and printing issues doesn’t effect itunes and their albums are available everywhere even in target unlike GOT7
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C Carlson
(@TrippDubbs) reported
@NickVerstijlen @AppleSupport I have the exact same issue with the exact same 6-film bundle. 5 of the 6 films upgraded. Return of the King did not; still HD in my library. I also now notice that Return of the King (extended version) isn’t listed on iTunes any longer. Hopefully they are fixing it.
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Chris Painter
(@Retrocanary) reported
In a computing life full of terrible software, iTunes is now the absolute worst of the whole lot.
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Melanie Scala
(@researchnerdery) reported
I'm putting the phone down. While I sleep, tell me where you buy your digital music (to own, not lease spotify style) that isn't iTunes or Amazon.
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Josh Gordon
(@JoshuaKGordon) reported
@mousterpiece The whole uproar around Mulan pricing has never made sense to me. Either pay $30 or don’t. Disney doesn’t owe you by putting it on the service early. And other movies are going for $20-$25 for renting on iTunes early, so $30 wasn’t that crazy.
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Mark Malström
(@markmalstrom) reported
It’s ridiculous that I need to use Final Cut Pro on a desktop computer to add a song to a video I took on my iPhone because Clips, iMovie, and iTunes Store are abysmally broken on iOS 14.
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😷👸🏾 Masked Princess 👸🏾😷
(@princessdevy03) reported
@questlove I took iTunes off my phone bc I use Spotify. Even when I had iTunes, I only used Spotify so I never had that problem. I’m sure I deleted it off iTunes or my phone at some point but it wasn’t around for long bc NO.
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squidge! 🥶
(@squidge_mov) reported
@hilda_png itunes is its own thing. apple music is the subscription service like spotify and itunes is where you pay for song and download them.
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Raja_Tayyab...
(@raja_tayyab9075) reported
@rileytestut I've tried everything, installed iTunes from apple website, installed icloud, but the same error is comming, can u plzz give me any solution or any tip, plzz don't ignore...
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Erica @ peppermint everything, plz.
(@EmeraldLatias) reported
I cannot believe I had to pay money for this but problem solved and my library is now on my portable hard drive as well. Bonus points for my iTunes now actually being usable since it restored my library. woo.