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Kraken

Kraken Outage Map

The map below depicts the most recent cities worldwide where Kraken users have reported problems and outages. If you are having an issue with Kraken, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Kraken users affected:

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Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hackney, England 1
Paris, Île-de-France 1
Bordeaux, Nouvelle-Aquitaine 1
Valence, Auvergne-Rhône-Alpes 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

  • mitsingh29
    Mit (@mitsingh29) reported

    @krakensupport Its not clear because on your app, you dont explicitly say it. How is customer supposed to know it? I am moving to @base now. Way lower trading fees anyway. Its shame how deceiving your practices are.

  • CryptoTifi
    Tifi (@CryptoTifi) reported

    How @krakenfx is "entering" the Ukrainian market: lure users with a ~1,000,000 UAH ($24k) prize pool, get them to complete KYC, deposit funds, and generate trading volume... only to announce ZERO winners and pay out $0 🤡 📸 Image 1 (Telegram Support): Users specifically asked Kraken Support if the required follower threshold was combined across all platforms or per channel. Support explicitly confirmed: "It refers to the TOTAL number of followers across ALL Kraken Ukraine platforms combined (IG, TikTok, Threads, TG)." 📸 Image 2 (Official Blog Rules): To qualify for the 1M UAH prize pool, Kraken required users to: • Pass KYC verification • Fill out the form • Deposit $100+ • Generate $200+ spot or $1,000+ futures trading volume. Ukrainians brought liquidity and paid trading fees to Kraken. 📸 Image 3 (Instagram Story): On results day, @krakenfx_ua posts: "Campaign finished - conditions were not met, so there are NO WINNERS." And the absolute audacity? In the EXACT same story, they pivot to plug another campaign that was already running ("Independence Tournament is ongoing, conditions are easier, go join!"). So Kraken collected user KYC data, deposits, and trading fees, contradicted their own official support, paid out $0, and shamelessly shilled an ongoing promo to milk even more volume. Is this gross marketing incompetence or a blatant bait-and-switch? Care to explain @krakenfx ?

  • BillyBoyLondon1
    Will Adams (@BillyBoyLondon1) reported

    @krakensupport @krakenfx 3rd UPDATE - KRAKEN Account locked and can’t transact since 17/08 Ticket #22367687. Not received any timeline or feedback on why account locked via email or app bot. BTC transaction on “pending” status since last Monday night. Pls support.

  • francistang7
    dennistang (@francistang7) reported

    @krakensupport any updates？its now Aug 26，and dont tell still working on it，guess a whole year shall be enough？

  • DarkoMatrix
    Darko (@DarkoMatrix) reported

    @karthicrypto99 @krakenfx @inkonchain Bro i had every each role in discord All the guild role Somehow i can't enter in discord 😭😭😭 how to fix it?

  • ValidatorVibes
    ValidatorVibes (@ValidatorVibes) reported

    @krakenfx That 0.111% error rate is the kind of number infrastructure people actually notice

  • FCler1
    LP10 (@FCler1) reported

    @SpursOfficial @krakenfx Wtf. Give us Moore. Let him go to Cologne.

  • satoshiheist
    Professor Satoshi.🕯️ (@satoshiheist) reported

    After helping Kraken team directly with their UX/UI for 4 hours on their options product they thank me by putting my account in reduce only mode since I am travelling abroad from my home city which is New York City. Now that my account is in reduce only mode I am trying to reduce and am being blocked from doing the very action they restricted me to. There is NO SUPPORT at all. Only robots that go into loops. @krakenfx @krakenpro fix this now.

  • duckdiceio
    DuckDice (@duckdiceio) reported

    @krakenfx kraken support when they see my withdrawal history

  • RadarDodger
    NotKnown (@RadarDodger) reported

    @SpursOfficial @krakenfx You know we've had **** seasons since you've been doing this abomination of numerical order? You're actually cursing us

  • ifwvalen
    Valen (@ifwvalen) reported

    @atitty_ Yo @krakenfx fix this

  • paramecatol
    Paramecatol (@paramecatol) reported

    @LeonidasNFT @krakenfx This is so ******* cool holy ****!!!!

  • CuskerStephen
    Stephen Mc Cusker (@CuskerStephen) reported

    @SpursOfficial @krakenfx Right back is a serious problem

  • LeaT_Design
    Lea Thompson (@LeaT_Design) reported

    @xStocksFi @krakenfx another day another tokenized stock on solana. who's tracking actual settlement volume on this ****?

  • Adaviize
    Goodluck (@Adaviize) reported

    @atitty_ Damn that’s not good for them Better fix this up before it’s too late @krakenfx

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