Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (33%)
• Login (33%)
• Transactions (20%)
• Website (7%)
• Transfer (7%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Province de Liège	Mobile App	2 days ago
Mannheim	Mobile App	2 days ago
Paris	Mobile App	2 days ago
L’Étrat	Login	2 days ago
Paris	Mobile App	2 days ago
City of Brussels	Transactions	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rigo Cruz (@LankyGBC) reported 1 minute ago

  @krakenfx This is now the sixth day no help I deposited $114. Why have I not been contacted about resolving this issue yet? You guys are withholding my money this is my support ticket. #21510161

• 
  Maryvale (@PhxRasta) reported 8 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup ******* loser holy ****

• 
  zierl (@ShenQuant) reported 13 minutes ago

  @krakensupport yeah see this isnt real support lmao, maybe hire some more workers, absolute joke, and ive read HEAPS of people having this issue, seems only since bitcoin has been going down, wonder if you guys are misusing funds

• 
  Block Tax (@CryptoTaxG) reported 13 minutes ago

  @CoinDesk @krakenfx 56 million forms, a third under $1 — this is what happens when you tax micro-staking rewards and dust payments as ordinary income at receipt. The fix isn't better reporting software. It's a de minimis threshold and a rethink of when staking income crystallises.

• 
  LettsTrade (@PlumbGuard) reported 14 minutes ago

  I’m very upset with @krakenfx I’m a loyal customer and I know space travel is fake and your trying to sell me stocks of company which can’t even make a rocket what don’t explode 💥

• 
  YtilataF 🧑🏻‍🚀 (@YtilataF04) reported 16 minutes ago

  @RaccoonUnleash @krakensupport Same problem 😔

• 
  EmeryBiz (@emery_biz) reported 16 minutes ago

  @krakensupport Genuine question, do you have any support reps working today? I have been in a queue for 13 hours so far for transactions stuck in a pending state. The app will not provide me with a phone # and an email has been sent. Help is appreciated.

• 
  .... (@lullalelomera) reported 16 minutes ago

  @krakenfx What about my account when you ll unblock? No support no email reply

• 
  BSCN (@BSCNews) reported 17 minutes ago

  Canton's institutional access just expanded... @KrakenInsto, the enterprise arm of the @krakenfx exchange, has just announced support for @CantonNetwork's $CC in its Qualified Custody framework. As of now, the biggest institutions using Kraken can hold, trade and borrow against $CC. This might not sound like a big deal but it has the potential to accelerate the institutional adoption of Canton Coin itself.

• 
  Ribbitch (@ARibbitFromAfar) reported 20 minutes ago

  @krakenfx @krakensupport Tell your support bot to get me to a human. It’s been over two hours

• 
  zierl (@ShenQuant) reported 21 minutes ago

  @krakensupport is it too much to ask WHY my funds are on hold? or is that a big scary question for you guys at the support team to answer?

• 
  levoleverage (@levoleverage) reported 21 minutes ago

  yo @krakenfx when do you plan to offer HYPE mainnet support?

• 
  Garry Howard (@GarryHowark0k) reported 21 minutes ago

  @krakensupport PLEASE STOP USING KRAKEN APP. THEY ARE SCAMMING PEOPLES MONEY. NY ACCOUNT SAYS ‘Access Limited for no reason and I MAKE A REPORT to the email and chat support. They still don’t give me my money. It’s the worst app ever. I wish people wake up.GIVE ME back my MONEY

• 
  Maskripto (@fypdonk) reported 26 minutes ago

  @zar_rish @krakensupport @krakenfx Many people are affected; I’ve been looking for sources within the community, and it seems no one has managed to resolve this issue yet.

• 
  RobinDotBD (@robindotbd) reported 30 minutes ago

  @HayekCypherPunk @krakenfx @krakensupport Any problem??

• 
  雪厚坡长 (@ga_kou56690) reported 31 minutes ago

  @krakensupport On May 28th, after transferring USDT from HTX to Kraken, I found that all functions of my Kraken account were unavailable, and the transferred funds remained frozen. I then searched online and discovered that HTX had been indiscriminately marked as a risky address after being sanctioned on May 26th. Kraken's handling of my situation was as follows: on the 29th, they briefly credited the transferred funds to my account, then immediately withdrew them half an hour later. On June 2nd, I was notified that the remaining funds in my account were available, but the funds transferred from HTX required me to submit an application to the UK government to unfreeze them. I believe it's virtually impossible for an individual to submit such an application to the UK government. This incident was caused by HTX, and I hope that Kraken will address the frozen funds of all users uniformly. Furthermore, Kraken should not indiscriminately freeze the funds of ordinary users

• 
  Mark Greenberg (@marklg) reported 31 minutes ago

  @dolos10x @krakenfx We're working on making xStocks available in more geos.

• 
  Peter Boncz (@peterabcz) reported 31 minutes ago

  @krakenfx nice post. But @krakenfx is currently witholding withdrawals from many people now including me. Without reason. People try support, but there is simply no action. Be warned!!

• 
  Travis Schaub (@TimeIsMoneyHQ) reported 33 minutes ago

  @krakensupport That doesn't help or answer my question.

• 
  Pathfinding in AI&Crypto (@Pathfinding_AI) reported 36 minutes ago

  @krakenfx opened access to a tokenized IPO, while the market is looking at @SpaceX with a $1.75 trillion valuation and a $75 billion IPO plan. In the announcement, the exchange did not name the company, but on June 5 Reuters reported: SpaceX is closed to the PRC and Hong Kong, and Bloomberg reported that applications from there were ordered to be rejected. 🧐 Tokenized IPO - this is participation in a placement through a token inside a crypto exchange. Like an electronic ticket: you submit an application in advance, and on the day of the IPO you receive xStock at the placement price. How does it work? • On @xStocksFi, the token is backed by a share 1:1, but without voting rights. • The scale is already big: in the first year, xStocks gave $30+ billion in volume and 125,000+ unique holders. On May 23, the SEC had already slowed down the innovation exemption for tokenized stocks, but the market is still moving forward. For the user, this is a chance to get into an IPO not through a fund for the chosen ones, but directly through crypto. But geo-restrictions have not gone anywhere, and xStock is weaker in rights than an ordinary share. Tokenization is breaking the fence around IPOs.📝

• 
  Claude (@claudedonze) reported 40 minutes ago

  can't find my address, the Ref-ID or Transaction ID provided by Kraken on CantonScan (?) anyone @krakenfx can help me out here

• 
  Towards Blissful Moments (@CalmnessWithin) reported 41 minutes ago

  @krakensupport hello, I'm having issues with your app as it isn't loading. Thanks

• 
  CodeZen (@CodeZen_vx) reported 45 minutes ago

  What's wrong with my account? Why does it show "frozen" when I try to withdraw funds? No one has replied to my emails either. Please help me check and resolve the issues with my account as soon as possible. Email Ticket # 21484330 @krakenfx @krakensupport

• 
  Rigo Cruz (@LankyGBC) reported 51 minutes ago

  @krakensupport These crooks are withholding over $100 for me that I deposited in Solana over $.75 and I’ve been trying to reach out to the support team for over a week now and haven’t heard nothing back #21510161

• 
  J (@jkc0le) reported 51 minutes ago

  @krakensupport Hi my funds are stuck in your new beholder platform. I'm receiving an error code for which support and engineers cannot provide an explanation for. I've had an open case for weeks and it's not being resolved. Can somebody please assist and get this escalated. @FTC @krakensupport

• 
  freedom (@theguardian1988) reported 51 minutes ago

  @krakensupport I have a withdrawal that's been stuck with the word "pending" for about 4 days. No support. I've sent emails with all the details and screenshots, but nothing. Can I get my money back?

• 
  dafusia (@dafusiamusic) reported 54 minutes ago

  @krakensupport .@krakensupport @krakenfx There is no ground for KRAKEN to hold a customer's money hostage FOR 37 HOURS. THIS WAS NOT A WIRE TRANSFER- IT was SIMPLE INTERAC ETRANSFER. THIS IS UNACCEPTABLE AND WILL BE REPORTED TO THE MEDIA IF I DONT RECEIVE A RESOLUTION AT ONCE.

• 
  .... (@lullalelomera) reported 55 minutes ago

  @krakenfx Fix my account i need money back 😭😭😭

• 
  Chris Liberty (@Chris4Liberty) reported 57 minutes ago

  @krakensupport I haven’t been able to log in for many hours.

• 
  Crypto Shark Trading (@cryptoshark0x) reported 58 minutes ago

  @CalmnessWithin @krakensupport Same issue on my side currently