Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (50%)
• Transactions (25%)
• Login (17%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Stockholm	Mobile App	7 days ago
Province de Liège	Mobile App	20 days ago
Mannheim	Mobile App	20 days ago
Paris	Mobile App	20 days ago
L’Étrat	Login	21 days ago
Paris	Mobile App	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stephane Clousier (@joselpatriota) reported 4 minutes ago

  @Luck_x_Luck @krakensupport Have you fix issue?

• 
  nuria var (@AdrianoGenghi) reported 6 minutes ago

  @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  Ray (@primeray333) reported 8 minutes ago

  @Humanityprot @krakenfx @krakensupport #krakenfx Kraken locked $H for 10 days stating there was a gateway funding issue with H. All other exchanges didn’t have this problem, many are trading on the new contract. Kraken will not give an answer, very suspicious.

• 
  LionessX ₿🦁👠 (@LionessOnX) reported 10 minutes ago

  @krakensupport I just did, thanks so much... it's been happening for days and not the first time and I tried to look for help inside the app/website... thank you!

• 
  GiSar (@sar_gian) reported 12 minutes ago

  @krakensupport KRAKEN APP SUCKS. THEY SCAM. SUPPORT IS BULLSHIT. APP IS BS. THEY ARE BS

• 
  AO Daniel (@iamaodaniel) reported 13 minutes ago

  @krakensupport I’m never gonna get my money back from you guys for some reasons I didn’t know How can a company like kraken say they don’t know Roarmoney account or they can’t verify the roar money account I provided You all should employ professional customer service agent smh

• 
  icefrog.◎ 🇻🇳 (@icefrog_sol) reported 14 minutes ago

  @matejbusic @krakensupport @krakenfx 7 days? wtf

• 
  Pandastg (@Alexis35623) reported 16 minutes ago

  @KrakenSupport Help! My account was hacked in early May and my email was changed without my consent. I filed an official police report immediately. Since then, my account has been locked and you have ignored all my emails and formal complaints. ​Because of this, I am now facing

• 
  Luke Dunshea (@elldeeone) reported 18 minutes ago

  @brt2412 @krakenfx @MEXC Yes, it's merely a business decision AFAIK. Some operate exclusively behind the scenes on top of Fireblocks. My understanding is that it's kinda like whitelabeling, the exchange is able to do whatever they want but all integrations run through fireblocks backend. So when a situation arises when a project isn't on fireblocks then thats a major blocker. I suppose they could make exceptions but it seems unlikely. For example, Kraken has been publicly discussed by those close to the integration as one of the most lengthy processes - apparently taking 6+ months by their devs to vet, test, build associated in-house infra to support it. I say all this but it seems the norm that most T1 exchanges seem to run their own infra so if your next question is related to Binance, i find it highly unlikely they don't have a complete custom in-house solution (this is all speculation tho).

• 
  Onlyonehunter | ETHGas ⛽ (@onlyonehunter12) reported 20 minutes ago

  @CryptoMiners_Co @krakenfx @krakenpro This is actually a pretty big move. Easier access to perpetuals in the U.S. was only a matter of time

• 
  Ray (@primeray333) reported 21 minutes ago

  @Metallicuscj @krakenfx No I haven’t, kraken says it’s a problem with the funding gateway, no eta or anything.

• 
  ShoshonaRone (@RoneShoshona) reported 24 minutes ago

  @enni_nator @krakenfx Go look on Reddit they locked Mass amount of people out of their funds and then play games with customer service

• 
  linktopher11 (@VTLink) reported 24 minutes ago

  I don’t know who else needs to hear this but @krakenfx is the worst app out there. Customer service sucks, app sucks, nothing positive to say

• 
  GiSar (@sar_gian) reported 25 minutes ago

  @krakensupport you black my deposits with no explanation. Support AI is a joke. Cant get to a real person. you suck

• 
  freedom (@theguardian1988) reported 25 minutes ago

  @krakensupport I have a withdrawal that's been stuck with the word "pending" for about 4 days. No support. I've sent emails with all the details and screenshots, but nothing. Can I get my money back?

• 
  Ray (@primeray333) reported 26 minutes ago

  @krakensupport The Humanity website only talks about the hack that happened on June 8th. It says nothing about Kraken. Every other exchange is trading Humanity with no problems. So why is Kraken the only one still locked? This has nothing to do with Humanity. This is a Kraken issue.

• 
  Mr Market (@dogreadsnews) reported 27 minutes ago

  @krakensupport Ticket # 2159057. I completed the requested security affirmation but my account remains restricted and support has stopped responding. Please escalate.

• 
  Dale (@DaleMont1785) reported 27 minutes ago

  @krakenfx @FIFAWorldCup Kraken has lost my $3000 deposit! No support help!

• 
  RaccoonsUnleashed (@RaccoonUnleash) reported 35 minutes ago

  @krakensupport Some Sharon person tried to scam me and probably others. They were talking about routing upgrades through DApps servers which seemed very odd. Furthermore, they claimed the API needed to be hosted on a new server and they helped with the migration.

• 
  Ray (@primeray333) reported 37 minutes ago

  @krakenfx Why hasn’t @krakenfx converted over to the new H$ yet? They’ve held our humanity crypto hostage for 10 days said it was a H funding problem while we lost tons of money. We can’t trade, sell or buy. This is ridiculous.

• 
  Mansur (@MansurEcho) reported 41 minutes ago

  $BTC below $60K. Everyone is asking if this is a bear market. Here's how I see it. We've been through real bear markets. It was 2018, 2022. Those were absolutely different. Regular day these years was: projects shutting down every day, teams disappearing, exchanges collapsing. Influencers are quitting their channels due to an extremely high level of fear. Right now, the opposite is happening. More projects are launching. More institutional money is coming in. @krakenfx just became the official sponsor of the FIFA World Cup. @SpaceX holds 18,000+ BTC on its balance sheet. ETFs exist. The infrastructure is bigger and stronger than it's ever been. I've been building in crypto for 7+ years. Every time $BTC drops 40-50%, the same question comes up to me. Right now, underneath the price, everything is still growing.

• 
  Maskripto (@fypdonk) reported 41 minutes ago

  @zar_rish @krakensupport @krakenfx Many people are affected; I’ve been looking for sources within the community, and it seems no one has managed to resolve this issue yet.

• 
  Fosya (@Fosyartoj) reported 43 minutes ago

  @krakensupport Hello Kraken support. I need your help. My account was closed without my notice after connecting Kraken Wallet. It’s been a month and your team is not answering me :(

• 
  OG Whizzz (@Og_Whizzz) reported 45 minutes ago

  No hockey.. No problem.. Lets go [BUSH] Code "BACK THE BUSH" on @krakenfx

• 
  KT (@21500Karan) reported 47 minutes ago

  @krakensupport Hi Team, Could you please help me with my ticket? No one is responding. I am feeling helpless now.

• 
  Stephane Clousier (@joselpatriota) reported 47 minutes ago

  @RaccoonUnleash @krakensupport Have you fix issue?

• 
  Maskripto (@fypdonk) reported 48 minutes ago

  @mwturetzky @ChatGPTapp As Head of Litigation, how does @krakenfx justify using the HTX incident as a blanket excuse to freeze assets that have already been cleared through personal wallets? Forcing long-term users (8+ years) into a legal dead-end by demanding 'Specific Licences' is an impossible burden. We’ve provided clear proof of ownership. If assets are verified legitimate, why is a refund/reversal not offered? We deserve a fair resolution, not a compliance loop that treats innocent users as collateral damage. Ticket #21610793

• 
  stupidtrader (@lostinthechart) reported 50 minutes ago

  Anyone knows someone who works at @krakenfx ? With all the respect but their customers service only exists of extreme retards who cant even read properly. Scammy exchange it seems

• 
  Elena | Contract Security Auditor (@SecurityElena) reported 55 minutes ago

  @_SEAL_Org @krakenfx sure they fund the 'security' org hope they audit their own **** too

• 
  Randall (@BryanSpaulding7) reported 57 minutes ago

  @krakenfx @krakenpro @krakensupport It’s been over 8 days and my bitcoin transfer still says pending and no response from the damn customer service or sucking email