Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (36%)
• Login (29%)
• Transactions (21%)
• Website (7%)
• Transfer (7%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Province de Liège	Mobile App	5 days ago
Mannheim	Mobile App	5 days ago
Paris	Mobile App	5 days ago
L’Étrat	Login	5 days ago
Paris	Mobile App	5 days ago
City of Brussels	Transactions	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  X vidsion (@XVidsion) reported 2 minutes ago

  @krakenfx Ponzi scheme Incoming. To steal from retail. **** Stocks!

• 
  𝙿𝚁𝙴𝙲𝐄𝐘𝐄𝚂𝙴 𝚂𝐄𝐘𝐄𝙶𝙷𝚃 (@_Precise_Sight_) reported 3 minutes ago

  @krakenfx btc will go down

• 
  freedom (@theguardian1988) reported 9 minutes ago

  @krakensupport I have a withdrawal that's been stuck with the word "pending" for about 4 days. No support. I've sent emails with all the details and screenshots, but nothing. Can I get my money back?

• 
  stupidtrader (@lostinthechart) reported 10 minutes ago

  @krakenfx @krakenpro @KrakenDesktop How come none of your employees understand English? Im having the simplest to solve issue ever in the whole history of mankind which you guys need to solve on your end. Some how I get ******* idiot customer service employees and explain the problem 02628101026381001817202010 times and they all try to solve a completely different thing thats not even an issue???? Any competent people in your organization or what. Im losing my patience with yall

• 
  DomainExpansion (@wdympon) reported 17 minutes ago

  @krakensupport sir i need help my verified its pending for long time ago ? @krakensupport

• 
  Phillipi Castro (@phillipicastro) reported 18 minutes ago

  @krakenfx @FIFAWorldCup Hey there, need support, Funding Suspended for my Kraken Account

• 
  Deplorable A (@Crimson_n_Cream) reported 22 minutes ago

  @krakensupport So sent and got a brief contact, but now it has been over FOUR DAYS you have held my money, over something which should take five minutes to resolve and release pay to me. What gives?? Is this the customer service you give to all??

• 
  Camilla (@Camilla00025439) reported 26 minutes ago

  @krakenfx People who are HODLing to the point of not ever spending their crypto is the biggest problem in the community. In monero:native we don't have these people!

• 
  Ray (@primeray333) reported 28 minutes ago

  @krakenfx Why is humanity still froze? This problem needs to be fixed asap.

• 
  symbiotic (@00000sol0) reported 28 minutes ago

  @heiliuliu03 @tayvano_ @krakensupport please fix

• 
  Maskripto (@fypdonk) reported 28 minutes ago

  @SA0bmh @kraken @mayurgupta77 I am speaking not only for myself, but for many other loyal, long-term users who are facing the same injustice. We have all fully complied with document requests to prove our funds are clean. ​Kraken’s current policy forcing innocent, verified users to obtain impossible government 'Specific Licences BVI' is not compliance, it is a failure of service. If we have proven our funds are legitimate, Kraken must provide a refund/reversal. Treat us with the fairness we deserve, unless you have concrete proof of illicit activity, stop trapping us and other innocent users in this impossible loop. #web3 #krakenfx

• 
  Mr Market (@dogreadsnews) reported 29 minutes ago

  @krakensupport Ticket # 2159057. I completed the requested security affirmation but my account remains restricted and support has stopped responding. Please escalate.

• 
  CapoInBlue (@capoinblue) reported 35 minutes ago

  @krakensupport Hello, I have been trying to withdraw funds from my account without success. Even after the fix for Arbitrum USDC withdrawals was announced, I still haven’t been able to complete my withdrawal. Could you please take a look @krakensupport ! Thanks

• 
  Matej (@matejbusic) reported 35 minutes ago

  @krakenfx My take is you are robbers at @krakenfx Why is my account frozen? What about houndreds of other users of yours? What can't you acknowledge us and fix this? I will not let you just take my money and then ghost me

• 
  EmeryBiz (@emery_biz) reported 35 minutes ago

  @krakensupport Genuine question, do you have any support reps working today? I have been in a queue for 13 hours so far for transactions stuck in a pending state. The app will not provide me with a phone # and an email has been sent. Help is appreciated.

• 
  The Bittensor Netrunner - TAO - NOCK - (@TheTNetHunter) reported 39 minutes ago

  I wish I could swap $NOCK faster on dips. @krakenfx maybe you can fix this?

• 
  freedom (@theguardian1988) reported 40 minutes ago

  @krakensupport I've had withdrawals blocked for 4 days. I've been sending emails and trying to speak to a live operator for 4 days. It's a total blank slate. Zero support.

• 
  Vladyslav Ivanko - AI Driven UI/UX Designer (@IvankoDesign) reported 42 minutes ago

  @krakenfx recurring buys UX dies on one question: can you pause without canceling? change amount without restarting? "set and forget" feels broken if "modify" means "delete and recreate."

• 
  FTF 📜 (@XSpark10) reported 43 minutes ago

  @krakenfx You guys are Thieves! You treat your customers like **** theyll return it in kind. @krakenfx

• 
  Cypto Montana (@HTX_Web3) reported 43 minutes ago

  @benbybit @xStocksFi @krakenfx This platform is terrible. Just because I deposited 200 USDC, it triggered a series of complicated checks and froze my account. Now, 20 days have passed and I haven't heard anything. Every time I contact customer service, they say to wait forever for a response.

• 
  J (@jkc0le) reported 44 minutes ago

  @krakenfx Hi my funds are stuck in your new beholder platform. I'm receiving an error code for which support and engineers cannot provide an explanation for. I've had an open case for weeks and it's not being resolved. Can somebody please assist and get this escalated. @FTC @krakensupport

• 
  Ponzi Trader (@buyerofponzi) reported 51 minutes ago

  @RookieXBT @krakenfx @FIFAWorldCup If rookie gets tickets and I don’t I’m causing problems

• 
  penzlik.base.eth (@penzlyk_s) reported 51 minutes ago

  If you're in Ukraine and farming on Kraken, read this, frens. @krakenfx just dropped spot fees for Ukrainian Kraken Pro users through Aug 31, 2026. Maker goes from 0.22% to 0% Taker from 0.33% to just 0.05%. No forms, no begging support. It auto-applies to verified accounts (Intermediate and up). Here's the real play: cheaper fees mean cheaper volume. And volume is what feeds your Ink Points farm. You were going to trade anyway — now it costs you almost nothing to stack points while you do it. Zero-fee maker orders for the next few months is not something you sit out. You farming Ink, or still paying full freight?

• 
  Marusha (@maruushae) reported 51 minutes ago

  @Notsu311406 @krakenpro hey @krakenfx fix it

• 
  .... (@lullalelomera) reported 51 minutes ago

  @krakenfx Fix my account i need money back 😭😭😭

• 
  John Dough (@TheSsspeculator) reported 52 minutes ago

  @krakensupport @zar_rish Same issue (Kraken --> HTX), very small withdrawal amount, now whole Kraken account frozen and support is in hiding/ ghosting mode. At least, make a statement on an ETA and what you guys are working on! @krakensupport

• 
  Aflyon Thewall (@Aflyon_Thewall) reported 53 minutes ago

  @krakensupport All my other apps are working

• 
  Stephane Clousier (@joselpatriota) reported 55 minutes ago

  @gfl123151 @krakensupport Hello there have you fix issue?

• 
  J (@jkc0le) reported 57 minutes ago

  @TraceNovaRecov @krakensupport now I'm getting spammed like this because you won't respond to my DMs, so I have to take to public forums to get a response. You do see the issue here right?

• 
  Ray (@primeray333) reported 58 minutes ago

  @krakensupport That doesn’t fix the issue, just says you can’t do anything. I need a time frame.