Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (73%)
- Transactions (9%)
- Login (9%)
- Transfer (9%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris
|
Mobile App | 16 days ago |
|
Bordeaux
|
Transfer | 16 days ago |
|
Valence
|
Mobile App | 2 months ago |
 Stockholm
|
Mobile App | 2 months ago |
 Province de Liège
|
Mobile App | 2 months ago |
 Mannheim
|
Mobile App | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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WWJD (@JW_WWJD) reportedthis? I’ve been experiencing unusually fast losses on my Funded accounts, so I started documenting the pricing. These two screenshots were taken at 6:00 PM — same token, KAITO, inside Kraken. Regular Kraken: $0.7211 Kraken Funded: $0.7008 That’s about a 2.8% difference at the exact same time. Earlier today I documented even larger discrepancies of roughly 8–9%. When a Funded Challenge has strict maximum-loss limits, these price differences can have a major impact on whether an account survives. This has happened repeatedly over several days and across two of my Funded accounts. I’ve contacted Kraken Support and asked for a formal investigation. I have timestamped screenshots documenting everything. I’d like an explanation of what price feed Kraken Funded is using and why it differs this substantially from Kraken’s own displayed market price. @krakenfx Please investigate
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niccolò🩸✨ (@nicofailed) reported@Irv_AC @krakenfx you know damn well you wont do none of that ****
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Collin (@Collin482763231) reported@krakenfx Sell that garbage
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I C U (@zmzg89c7rr) reported$esports is too quiet, hit the bottom and waiting for a surge. For a strange reason I like it, looks to me that they are working on something. @Yooldo_Games @krakenfx 0.5? Let’s get it in the books 🤝🥂🤓
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Connor Overachiever (@connord_econ) reported@krakenfx @meshpay Long overdue. One wrong character and your funds are gone forever ...no undo, no support desk, nothing. That risk keeps people trapped on platforms where they don't control their keys.
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Salty Sherry (@SaltySheriKoko) reported@CaptainSteven52 @krakensupport They don’t respond to any of my holds. Terrible company. They are taking advantage of AML laws to lock funds just because (suspected scams). First it said a 5 day review. Now it’s 90 days. Just so they can use my assets.
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TOR (@TOR_WEB3) reported@krakenfx @meshpay A direct destination protocol removes a whole class of address-copy errors from the deposit flow, if wallet naming and network detection stay reliable at scale.
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Uncle Link (@UncleLinx) reported@grebby @krakenfx @privy_io same week, different brands, feels less like coincidence and more like one vendor's customer list got passed around. anyone check if kraken and privy share a support/email tool with trezor?
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Pupurito (@Khodepoopoo) reported@THChumor @krakenfx 0xB6d7DBE4B946B4D6776101B2506e97C39D3F848b i need help bro
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Min 🥤 (@minhokim) reported@Sixers228 @krakenfx Appreciate the support
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クリプトトレイン / TAIKI KUMURA (@blt_s) reported@krakenfx @WilliamsF1 Standing in the rain at Suzuka taught me that access is the only currency that doesn't devalue when the race starts.
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Ion (@Ionidus) reported@krakensupport I have had to make a support request each time. I don't mind respecting technicalities, all I am requesting, as several times previously, is that when 'failed' states occur you add a descriptive message of the cause of the failure. Can't imagine anyone would protest this.
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Salty Sherry (@SaltySheriKoko) reported@RobRoutt @krakenfx Don’t even try to help on X. I was scammed.
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Pupurito (@Khodepoopoo) reported@MostDefinitely6 @krakenfx 0xB6d7DBE4B946B4D6776101B2506e97C39D3F848b i need help bro plz
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Anastasia Slunkova (@anastasiafinds) reported@krakenfx Escalate ticket 22244398 One week pending deposit, support does not respond
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Dr.Hash“Wesley” (@CryptoApprenti1) reportedIt's 2026 and Kraken @krakenfx is still running these cheap tricks on unsuspecting users. Laughable. The sooner you shut down, the better.
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cexscan (@cexscan) reported@BSCNews @krakenfx @Gemini half a billion off trading and diversification while the rest of the shop bleeds out is wild. turns out building an actual financial institution instead of just waiting for the next retail god candle pays the bills. good problem to have when the sidelines are this quiet
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BraveX (@BraveX_DeFi) reported@krakenfx Respond to my messages or your support chat
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GIGA PUG (@bobxa4) reported@krakenfx I’m buying the car I wanted, please help.
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Md Sujon (@divnomiz19) reportedI’ve been using Kraken for a long time, and I always assumed it was a reliable exchange because of its reputation. But after my recent experiences, I’m honestly extremely disappointed with Kraken’s customer support. Their live chat support is frustrating. You can wait a long time just to get an agent, explain the entire issue, and then be told: “Your case has been forwarded to our email support team. They will get back to you.” If live chat can’t resolve even simple issues and everything is pushed to email support, what is the purpose of having live chat? Recently, I accidentally deposited USDT instead of USDC into my Kraken account. The deposit is visible in my account but hasn’t been credited. I contacted live support, provided all the requested information, and was told that the case had been escalated to the email team. It has now been several days with no meaningful update. What makes this even more frustrating is that Kraken’s own terms say USDT deposits and withdrawals are supported for EEA clients, even though USDT cannot be traded. I’m not asking to trade it—I simply asked Kraken to credit the deposit so I can withdraw it. Still, I’m being told to wait for an email response. And this isn’t my only bad experience. I previously deposited almost $100 worth of USDC using the BSC network by mistake, even though Kraken doesn’t support USDC deposits on BSC. I understand that mistakes are the user’s responsibility, but we are human and mistakes happen. Many major exchanges have recovery processes for unsupported-network deposits. Kraken simply told me that they couldn’t recover the funds. I understand that exchanges have security procedures and cannot recover every deposit. But completely lacking a reasonable recovery process, combined with extremely slow customer support, makes it very difficult to trust the platform with your funds. I’m genuinely disappointed with Kraken. A top-tier exchange should have a much better support and asset-recovery system. @krakenfx, I hope you seriously improve this experience for your customers. @Krak
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Heafro (@Heafro_) reported@krakenfx Sell it get ******** out of crypto forever
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levyrroni y portiñon (@misfanslosamo) reportedA $900 transfer has been pending in my account for a week, and despite repeatedly contacting support under ticket, I’m being completely ignored. This is unacceptable customer service. Please escalate this immediately and explain what is happening with my money. @krakensupport
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0x0B1Binomial (@0x0B1Binomial) reported@krakenfx Check where in the hell it came from, I don’t want those problems.
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Satalink (@_satalink) reported@krakensupport That screenshot is from an email I received from the chatbot. Although it says it is keeping the ticket open, it actually gets "CLOSED FOR COMMENT" which in return marks the issue status as "CLOSED" on my support page activities screen.
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Daniel Wilson ~~Crypto Expert (@DanielWils59) reportedInvestor Caution: #AscendEX #Kraken #KrakenFX Before investing, conduct proper research and verify platform details independently. If your withdrawal remains pending or stuck, keep all transaction records, wallet details, and support conversations secure. Message me to discuss your situation and explore possible recovery options.
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Salty Sherry (@SaltySheriKoko) reported@moropeza1930 @krakenfx Kraken was holding my btc for 90 days. I tried to get help and was scammed.
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John T. Calloway (@Johntcalloway) reportedInvestor Caution: #AscendEX #Kraken #KrakenFX Before investing, conduct proper research and verify platform details independently. If your withdrawal remains pending or stuck, keep all transaction records, wallet details, and support conversations secure. Message me to discuss your situation and explore possible recovery options.
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Tony Ray (@Anthony71163578) reported@LeonidasNFT @krakenfx When will kraken support runes nft?
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Delvyo Chieque (@delvyo_chieque) reportedhi @krakensupport 16 days ago I deposited €400 to pay my university tuition, but my account was restricted right after and the money vanished without a trace. Holding my tuition funds without any email or update is completely disrespectful. Please send me a DM! Or help me solve
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Myntis (@myntisai) reported@krakenfx Borrow without selling, funded challenges, and cash-like crypto spending remove friction. Tools that keep capital working win.