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Kraken

Kraken status: access issues and outage reports

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Full Outage Map

Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

  • 36% Mobile App (36%)
  • 29% Login (29%)
  • 21% Transactions (21%)
  • 7% Website (7%)
  • 7% Transfer (7%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

CityProblem TypeReport Time
Province de Liège Mobile App 3 days ago
Mannheim Mobile App 3 days ago
Paris Mobile App 3 days ago
L’Étrat Login 4 days ago
Paris Mobile App 4 days ago
City of Brussels Transactions 9 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

  • jkc0le
    J (@jkc0le) reported

    @krakenfx Hi my funds are stuck in your new beholder platform. I'm receiving an error code for which support and engineers cannot provide an explanation for. I've had an open case for weeks and it's not being resolved. Can somebody please assist and get this escalated. @FTC @krakensupport

  • elldeeone
    Luke Dunshea (@elldeeone) reported

    @brt2412 @krakenfx @MEXC Yes, it's merely a business decision AFAIK. Some operate exclusively behind the scenes on top of Fireblocks. My understanding is that it's kinda like whitelabeling, the exchange is able to do whatever they want but all integrations run through fireblocks backend. So when a situation arises when a project isn't on fireblocks then thats a major blocker. I suppose they could make exceptions but it seems unlikely. For example, Kraken has been publicly discussed by those close to the integration as one of the most lengthy processes - apparently taking 6+ months by their devs to vet, test, build associated in-house infra to support it. I say all this but it seems the norm that most T1 exchanges seem to run their own infra so if your next question is related to Binance, i find it highly unlikely they don't have a complete custom in-house solution (this is all speculation tho).

  • SamKimRealsoong
    Sammy Sosa (@SamKimRealsoong) reported

    @krakenfx fix the ******* ARB USDC situation already. 12+ ******* hours is insane

  • lostinthechart
    stupidtrader (@lostinthechart) reported

    @matejbusic @krakenfx @krakensupport Its not legal for sure, sad thing with such things is that legal actions require you to put up lots of capital and will still take over a year before anything will happen. But Kraken lost my trust for sure, they only have AIs as customer service who cant even properly read

  • fypdonk
    Maskripto (@fypdonk) reported

    [DAYS 3] 🛟 Since my deposit was successfully credited but remains under an internal hold due to the HTX sanction protocol. As a fully verified user for 4 years with a consistent track record, this indefinite hold is becoming highly unreasonable. Leading platforms like Binance, OKX, and WhiteBIT have already refined their screening tools to effectively differentiate between sanctioned entity activity and legitimate personal transfers. I have already provided all documentation to verify the source of these funds. I urge the compliance team to expedite the manual review and release the hold on my balance. I look forward to a swift and professional resolution to this long-overdue issue. Latest Update from Kraken: "No certainty or clarification just waiting and waiting" If anyone has experienced something similar, please leave a comment and let’s work together to seek justice @krakensupport @Xiaodu_HTX #Kraken

  • marklg
    Mark Greenberg (@marklg) reported

    @dolos10x @krakenfx We're working on making xStocks available in more geos.

  • KakeguruiGenki
    Kakegurui (@KakeguruiGenki) reported

    @krakenfx @Cointelegraph but it can take down kraken if security isn't good. (blz protect my bags 😭)

  • cryptoshark0x
    Crypto Shark Trading (@cryptoshark0x) reported

    @CalmnessWithin @krakensupport Same issue on my side currently

  • dexbox_team
    DEX₿OX | TEAM (@dexbox_team) reported

    @krakenfx Cannot find info on kraken. Url not working. Ukraine

  • dafusiamusic
    dafusia (@dafusiamusic) reported

    @Aflyon_Thewall @krakensupport i have the same issue and it's sus. I refreshed and it always takes forrevver to load - I'm referring to kraken pro

  • Camilla00025439
    Camilla (@Camilla00025439) reported

    @krakenfx People who are HODLing to the point of not ever spending their crypto is the biggest problem in the community. In monero:native we don't have these people!

  • levoleverage
    levoleverage (@levoleverage) reported

    yo @krakenfx when do you plan to offer HYPE mainnet support?

  • Minunki349449
    hibridotran (@Minunki349449) reported

    @krakensupport @krakenfx @krakensupport 5 BUSINESS DAYS waiting. €2,400 SEPA Instant deposit to Payward Ireland Limited on hold since June 6th. Verified customer since 2020. Ticket #21613399 Multiple support tickets sent. ZERO human responses. Only automated replies. Where is my money?

  • Muhamma_dSohaib
    Muhammad sohaib (@Muhamma_dSohaib) reported

    @KrakenInsto @krakenfx @tempo Very bad service

  • dafusiamusic
    dafusia (@dafusiamusic) reported

    @krakensupport You've been saying the generic thing for the last 24 hours on email too - there is no real reason to hold a customer's deposit and not accept it into the customer's account. Either you should confirm the deposit or decline it so it returns to the customer #Kraken

  • Aflyon_Thewall
    Aflyon Thewall (@Aflyon_Thewall) reported

    @krakensupport Still not working

  • nina1174
    nina (@nina1174) reported

    @krakenfx What's wrong with your system? My funds have been stuck for 2 days and nobody is helping or responding. Anyone reading this, please becareful with your money on kraken. I think they are purposely freezing access to our money.

  • matejbusic
    Matej (@matejbusic) reported

    @krakenfx takes your money, then goes quiet. Day 8 no reason given, no support available...

  • enni_nator
    Ennina†or ☧🪢 (@enni_nator) reported

    @Ruben20481 @krakenfx i cant neither. they say its only when you have android 15 but they will fix it soon

  • XSpark10
    FTF 📜 (@XSpark10) reported

    @inkonchain @krakenfx you need to be knocked down a peg. "Clawed back" a few feet. Thieves!

  • joselpatriota
    Stephane Clousier (@joselpatriota) reported

    @NotThe20th @krakensupport Have you fix issue?

  • henjumeric43
    Eric Henjum 💙🧢🅳🅶🅱 (@henjumeric43) reported

    @Adam_Ogilvie_ @SherzodKhanCity @krakenfx It's been attempted. Not saying its impossible but I would not put much effort into it. Plus, I've adapted the mindset of "fck any exchange who hasn't already listed" They've showed their cards and I wouldn't support them even if they listed. I'll stick with the OGs

  • PhxRasta
    Maryvale (@PhxRasta) reported

    @FabrizioRomano @krakenfx @FIFAWorldCup ******* loser holy ****

  • buyerofponzi
    Ponzi Trader (@buyerofponzi) reported

    @RookieXBT @krakenfx @FIFAWorldCup If rookie gets tickets and I don’t I’m causing problems

  • Rewards_PAID
    Bubba Mack (@Rewards_PAID) reported

    @krakenfx 2.5%, what a joke. Might as well put it in a bank. Is my money or BTC insured on Kraken? No? Why ******** wouldn’t you pay for that risk to get my capital? Should be 7% *****

  • matejbusic
    Matej (@matejbusic) reported

    @krakenfx My take is you are robbers at @krakenfx Why is my account frozen? What about houndreds of other users of yours? What can't you acknowledge us and fix this? I will not let you just take my money and then ghost me

  • ARibbitFromAfar
    Ribbitch (@ARibbitFromAfar) reported

    @krakenfx @krakensupport Tell your support bot to get me to a human. It’s been over two hours

  • Jeilmm
    緑のおっさん.ink base.eth (@Jeilmm) reported

    @layer3 @krakenlistings I support @krakenfx

  • jkc0le
    J (@jkc0le) reported

    @krakenfx Hi my funds are stuck in your new beholder platform. I'm receiving an error code for which support and engineers cannot provide an explanation for. I've had an open case for weeks and it's not being resolved. Can somebody please assist and get this escalated. @FTC @krakensupport

  • ga_kou56690
    雪厚坡长 (@ga_kou56690) reported

    @krakensupport On May 28th, after transferring USDT from HTX to Kraken, I found that all functions of my Kraken account were unavailable, and the transferred funds remained frozen. I then searched online and discovered that HTX had been indiscriminately marked as a risky address after being sanctioned on May 26th. Kraken's handling of my situation was as follows: on the 29th, they briefly credited the transferred funds to my account, then immediately withdrew them half an hour later. On June 2nd, I was notified that the remaining funds in my account were available, but the funds transferred from HTX required me to submit an application to the UK government to unfreeze them. I believe it's virtually impossible for an individual to submit such an application to the UK government. This incident was caused by HTX, and I hope that Kraken will address the frozen funds of all users uniformly. Furthermore, Kraken should not indiscriminately freeze the funds of ordinary users