Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (58%)
• Transactions (17%)
• Login (17%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Valence	Mobile App	2 days ago
Stockholm	Mobile App	11 days ago
Province de Liège	Mobile App	24 days ago
Mannheim	Mobile App	24 days ago
Paris	Mobile App	24 days ago
L’Étrat	Login	25 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝓒𝓮𝓼𝓪𝓻 𝓘𝓿𝓪𝓷 𝓩𝓪𝓶𝓫𝓻𝓪𝓷𝓸 (@CapaRoja95) reported 5 minutes ago

  @FabrizioRomano @krakenfx But what happened to ties lol Ties are gay AF now nobody has **** to complain about anymore LMAO

• 
  Eric Henjum 💙🧢🅳🅶🅱 (@henjumeric43) reported 8 minutes ago

  @Adam_Ogilvie_ @SherzodKhanCity @krakenfx It's been attempted. Not saying its impossible but I would not put much effort into it. Plus, I've adapted the mindset of "fck any exchange who hasn't already listed" They've showed their cards and I wouldn't support them even if they listed. I'll stick with the OGs

• 
  GiSar (@sar_gian) reported 8 minutes ago

  @krakensupport KRAKEN APP SUCKS. THEY SCAM. SUPPORT IS BULLSHIT. APP IS BS. THEY ARE BS

• 
  FTF 📜 (@XSpark10) reported 13 minutes ago

  @Calcifurious @brian_armstrong @krakenfx just straight up steals the customers money and their customer support straight up ai slop, kraken ai Kai. Remember when Krak bought Cryptowatch? Cryptowatch was awesome and then became laggy and buggy. I dumped kraken for binance and am much happier.

• 
  penzlik.base.eth (@penzlyk_s) reported 15 minutes ago

  If you're in Ukraine and farming on Kraken, read this, frens. @krakenfx just dropped spot fees for Ukrainian Kraken Pro users through Aug 31, 2026. Maker goes from 0.22% to 0% Taker from 0.33% to just 0.05%. No forms, no begging support. It auto-applies to verified accounts (Intermediate and up). Here's the real play: cheaper fees mean cheaper volume. And volume is what feeds your Ink Points farm. You were going to trade anyway — now it costs you almost nothing to stack points while you do it. Zero-fee maker orders for the next few months is not something you sit out. You farming Ink, or still paying full freight?

• 
  Maskripto (@fypdonk) reported 19 minutes ago

  @mwturetzky @ChatGPTapp As Head of Litigation, how does @krakenfx justify using the HTX incident as a blanket excuse to freeze assets that have already been cleared through personal wallets? Forcing long-term users (8+ years) into a legal dead-end by demanding 'Specific Licences' is an impossible burden. We’ve provided clear proof of ownership. If assets are verified legitimate, why is a refund/reversal not offered? We deserve a fair resolution, not a compliance loop that treats innocent users as collateral damage. Ticket #21610793

• 
  Stephane Clousier (@joselpatriota) reported 20 minutes ago

  @Luck_x_Luck @krakensupport Have you fix issue?

• 
  Ray (@primeray333) reported 21 minutes ago

  @krakenfx Not a good morning I lost a lot of money because you froze humanity crypto, it’s been days and still haven’t resolved this issue.

• 
  Pdxgtr (@Pdxgtr_35) reported 21 minutes ago

  @krakenlistings @krakenfx @CantonNetwork You guys need to implement a Dual price alert option for stuff so if it goes up to $430 like monero just did I can set an alert for that. And if it drops to 275 I can set an alternate alert for that. Please help with this. Just missed out on a huge profit opportunity there

• 
  Juicy Juicy (@Juicyjuicyart) reported 25 minutes ago

  @krakensupport My deposit of $13k usd hs been on hold for nearly a month. I received a message from Phillip at support requesting specific documents and I gave all documents and more and have heard nothing back for a month. I have sent 3 follow up emails and in app chat and received NO HELP.

• 
  icefrog.◎ 🇻🇳 (@icefrog_sol) reported 26 minutes ago

  @matejbusic @krakensupport @krakenfx 7 days? wtf

• 
  linktopher11 (@VTLink) reported 26 minutes ago

  Day 4 of being a kraken + member and still not getting service or help with my issue, this @krakenfx account sucks.

• 
  linktopher11 (@VTLink) reported 28 minutes ago

  I don’t know who else needs to hear this but @krakenfx is the worst app out there. Customer service sucks, app sucks, nothing positive to say

• 
  Pi buy Pi pay (@valuespreading) reported 28 minutes ago

  @krakenfx I support any exchanges and institutions has MiCA-Licensed.

• 
  J (@jkc0le) reported 32 minutes ago

  @krakenfx Can somebody at support please help after krakens system broke and lost my funds? You've had zero help to date and are forcing me down a legal path I prefer not to go

• 
  Taylor1402 (@Taylor14028613) reported 34 minutes ago

  @krakensupport WTF is the meaning of all this

• 
  ShoshonaRone (@RoneShoshona) reported 36 minutes ago

  @enni_nator @krakenfx Go look on Reddit they locked Mass amount of people out of their funds and then play games with customer service

• 
  GYPSUM😶‍🌫️ (@CliffJersy36791) reported 39 minutes ago

  @heis_zaaye @FabrizioRomano @krakenfx There's no chemistry in that team just playing ****. I'm worried as a Portugal and Ronaldo fan

• 
  Maskripto (@fypdonk) reported 50 minutes ago

  [DAYS 3] 🛟 Since my deposit was successfully credited but remains under an internal hold due to the HTX sanction protocol. As a fully verified user for 4 years with a consistent track record, this indefinite hold is becoming highly unreasonable. Leading platforms like Binance, OKX, and WhiteBIT have already refined their screening tools to effectively differentiate between sanctioned entity activity and legitimate personal transfers. I have already provided all documentation to verify the source of these funds. I urge the compliance team to expedite the manual review and release the hold on my balance. I look forward to a swift and professional resolution to this long-overdue issue. Latest Update from Kraken: "No certainty or clarification just waiting and waiting" If anyone has experienced something similar, please leave a comment and let’s work together to seek justice @krakensupport @Xiaodu_HTX #Kraken

• 
  leogarbarino (@leogarbarino1) reported 52 minutes ago

  @krakenfx Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690

• 
  Emperor Osmo 🐂 🎯 (@Flowslikeosmo) reported 53 minutes ago

  It’s been a while since I last talked about @maplefinance. Since then, the business has continued to grow while the token has stalled. $1.93B loan book to the $SYRUP token at $162M, -78% for the year. The market has clearly written them off. A similar event happened in 2022 when the Maple team was written off. Fast forward to today with a new model, and the loan book looks significantly healthier at $1.93B, with 82.9% utilization. Maple also generates $12.8M in annualized protocol revenue through management and service fees, separate from the interest flowing to lenders. 25% of that revenue is allocated to return to $SYRUP via discretionary buybacks. That's $2.86M annualized against a $162M market cap, and the mechanism has been live since November. Now compare that to the lending peer set: $MORPHO trades at a $1.17B market cap with $0 in protocol revenue. (Morpho trades at 7.2x Maple’s mktcap) $KMNO at $97M and $FLUID at $68M both trade near Maple on P/S, at 13.7x and 15.3x respectively, but neither has an active buyback mechanism. $SYRUP is trading at 14.2x P/S with: - A $1.93B loan book - 82.9% utilization - Discretionary SYRUP buybacks - @krakenfx OTC as a new borrower pipeline - syrupUSDT now used as collateral inside one of DeFi’s deepest lending markets The fundamentals really make the valuation harder to ignore down here. The main point here is that Maple is running a $1.93B credit book while the market is still pricing it like its 2022 version.

• 
  Frederic Dumaine (@DumaineFre20322) reported 54 minutes ago

  @krakensupport 📷📷Exchange — short report/request Subject: Stolen funds — urgent freeze request (police case # 2026-59967) Message: Hello — I’m reporting theft of XRP/XLM; funds traced to the following cold‑wallet address: [HdhVpqcczmbGxowMuHf9ASb3EjNBdoFUzgjc8fe49WGV]. Report by [Zeroshadow] (case #2302) attached. I am contacting publicly via X: @DumaineFre20322. Please urgently: 1) monitor/flag these addresses and any inbound/outbound flows; 2) freeze or block withdrawals from accounts linked to these addresses if possible; 3) advise next steps and where I can submit the full report/evidence. Thank you.

• 
  Izulisen (@Izulise) reported 57 minutes ago

  @krakensupport @KrakenSupport My deposit of 109 USDC via Polygon is "On Hold" since June 11. Ref ID: FTfUb2T...Please help resolve urgently. I had call on web and email but no answer..

• 
  Andres (@MacroPerch) reported 58 minutes ago

  @krakensupport Ok, since you cannot help, can I escalate the ticket? You are confirming my $810 is gone, and it would be too resource intensive to retrieve.. Can I submit any further request to get help?

• 
  Matej (@matejbusic) reported 59 minutes ago

  It's been 7 days @krakensupport you fail to explain why you feoze my funds on deposit. Support tickets are not resolved, no communication. Worst part is I am not the only case, there are houndreds of us. How bad does this have to get until @krakenfx feels the backslash

• 
  nuria var (@AdrianoGenghi) reported 59 minutes ago

  @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  RWA Insider (@RwaInsiderX) reported 1 hour ago

  @krakenfx The risk nobody mentions: Canton is private and permissioned. Trade data hides from the public chain. Great for banks. But liquidity then depends on institutions showing up, not on 1,000s of DeFi wallets. Slow lane.

• 
  nuria var (@AdrianoGenghi) reported 1 hour ago

  @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  freedom (@theguardian1988) reported 1 hour ago

  @krakensupport I've had withdrawals blocked for 4 days. I've been sending emails and trying to speak to a live operator for 4 days. It's a total blank slate. Zero support.

• 
  MetallicusTDBN (@Metallicuscj) reported 1 hour ago

  @primeray333 @krakenfx That’s terrible, have you being able to get it resolved? I encounter same issue.