Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (38%)
• Transactions (23%)
• Login (23%)
• Website (8%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Province de Liège	Mobile App	9 days ago
Mannheim	Mobile App	9 days ago
Paris	Mobile App	9 days ago
L’Étrat	Login	9 days ago
Paris	Mobile App	9 days ago
City of Brussels	Transactions	15 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Maskripto (@fypdonk) reported 3 minutes ago

  @krakensupport Has anyone managed to resolve this issue and get out of it? Or are the funds really still being held?

• 
  GiSar (@sar_gian) reported 8 minutes ago

  @krakensupport you black my deposits with no explanation. Support AI is a joke. Cant get to a real person. you suck

• 
  Matej (@matejbusic) reported 9 minutes ago

  Hi @jespow and @c7five I am disgruntled @krakenfx customer. Lately, Kraken has been freezing funds, no reason given. Communication cut off. 8th day today my $ frozen. I have in turn been warning people on X to stay away from Kraken. Is this really a good look for Kraken?

• 
  zierl (@ShenQuant) reported 10 minutes ago

  @krakensupport yeah see this isnt real support lmao, maybe hire some more workers, absolute joke, and ive read HEAPS of people having this issue, seems only since bitcoin has been going down, wonder if you guys are misusing funds

• 
  symbiotic (@00000sol0) reported 11 minutes ago

  @heiliuliu03 @tayvano_ @krakensupport please fix

• 
  J (@jkc0le) reported 12 minutes ago

  @krakensupport @buyerofponzi @Tradermayne wanna help a dude out with your partner?

• 
  FTF 📜 (@XSpark10) reported 13 minutes ago

  @Calcifurious @brian_armstrong @krakenfx just straight up steals the customers money and their customer support straight up ai slop, kraken ai Kai. Remember when Krak bought Cryptowatch? Cryptowatch was awesome and then became laggy and buggy. I dumped kraken for binance and am much happier.

• 
  zierl (@ShenQuant) reported 14 minutes ago

  @krakensupport is it too much to ask WHY my funds are on hold? or is that a big scary question for you guys at the support team to answer?

• 
  OG Whizzz (@Og_Whizzz) reported 16 minutes ago

  No hockey.. No problem.. Lets go [BUSH] Code "BACK THE BUSH" on @krakenfx

• 
  Code Heavens (@code_heave19067) reported 22 minutes ago

  @Cryptic_Web3 @krakenfx CFTC-regulated perps would've sounded impossible years ago

• 
  Nitin Danak (@Nitkama) reported 22 minutes ago

  @krakensupport Kraken support no one is there

• 
  Anna (@BlondeTexan71) reported 23 minutes ago

  @krakenfx Do you have a customer service email

• 
  J (@jkc0le) reported 25 minutes ago

  @krakensupport @JessicaAyc81724 Your support queue is current over 500 minutes to speak to a live agent. I've had funds stuck and an open ticket for two weeks, where I've been told it has been escalated. To date your team can't tell me what the issue is or if my funds are even available/secure still. Wtf guys

• 
  Samson (@hybrid_1989) reported 25 minutes ago

  @DaniyalAjdadi @krakenfx Will the support ERC20 and the current version of will the old format be automatically be migrated?

• 
  Maskripto (@fypdonk) reported 26 minutes ago

  @SA0bmh @kraken @mayurgupta77 I am speaking not only for myself, but for many other loyal, long-term users who are facing the same injustice. We have all fully complied with document requests to prove our funds are clean. ​Kraken’s current policy forcing innocent, verified users to obtain impossible government 'Specific Licences BVI' is not compliance, it is a failure of service. If we have proven our funds are legitimate, Kraken must provide a refund/reversal. Treat us with the fairness we deserve, unless you have concrete proof of illicit activity, stop trapping us and other innocent users in this impossible loop. #web3 #krakenfx

• 
  icefrog.◎ 🇻🇳 (@icefrog_sol) reported 37 minutes ago

  @matejbusic @krakensupport @krakenfx 7 days? wtf

• 
  ⚡slavetosound⚡ (@slavetosound85) reported 42 minutes ago

  @stockplaymaker1 $ADTX at open or fade for a dip? Don’t have access to pre market on @krakenfx :(

• 
  KING 042 ⚪️🔴 (@KingKene042) reported 42 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup Is it still working in Nigeria?

• 
  Ray (@primeray333) reported 46 minutes ago

  @krakenfx #krackenfx #krakensupport says there’s a incident and that’s why humanity has been locked for 8 days. Every other exchange is trading #humanity kraken denies it’s their issue. They blame it on humanity but nobody else is having problems.

• 
  AO Daniel (@iamaodaniel) reported 49 minutes ago

  @krakensupport I’m never gonna get my money back from you guys for some reasons I didn’t know How can a company like kraken say they don’t know Roarmoney account or they can’t verify the roar money account I provided You all should employ professional customer service agent smh

• 
  linktopher11 (@VTLink) reported 50 minutes ago

  Day 4 of being a kraken + member and still not getting service or help with my issue, this @krakenfx account sucks.

• 
  Juicy Juicy (@Juicyjuicyart) reported 51 minutes ago

  @krakensupport My deposit of $13k usd hs been on hold for nearly a month. I received a message from Phillip at support requesting specific documents and I gave all documents and more and have heard nothing back for a month. I have sent 3 follow up emails and in app chat and received NO HELP.

• 
  stupidtrader (@lostinthechart) reported 52 minutes ago

  @krakenfx @krakenpro @KrakenDesktop How come none of your employees understand English? Im having the simplest to solve issue ever in the whole history of mankind which you guys need to solve on your end. Some how I get ******* idiot customer service employees and explain the problem 02628101026381001817202010 times and they all try to solve a completely different thing thats not even an issue???? Any competent people in your organization or what. Im losing my patience with yall

• 
  Dom (@dom_de_la_rose) reported 53 minutes ago

  @zkDragon i wonder if i can use my @krakenfx or @coinbase login to prove i'm American to access AI?

• 
  @Xzbit12 (@geofrei31) reported 53 minutes ago

  @solana @krakenfx All that's left is to review the issue of $SOL inflation and, if possible, burn it down to make it explode like @HyperliquidX

• 
  freedom (@theguardian1988) reported 55 minutes ago

  @VTLink @krakenfx Me too, my money is blocked and I have zero support. I ran away.

• 
  Emmanuel – Big Tech & AI Investor (@EmmanuelInvest) reported 57 minutes ago

  Retail investors are taking more control of their portfolios, @krakenfx CEO @DavidLRipley tells @Courtenay_Brown. "A big part of what we're trying to do ... [is] give individuals the same tools, the same data information that big institutions can have access to." #AxiosAMLive.

• 
  J (@jkc0le) reported 58 minutes ago

  @krakenfx @FIFAWorldCup Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?

• 
  Maskripto (@fypdonk) reported 59 minutes ago

  @rednasyeah @krakensupport me too, same issue bro

• 
  Maskripto (@fypdonk) reported 60 minutes ago

  @mwturetzky @ChatGPTapp As Head of Litigation, how does @krakenfx justify using the HTX incident as a blanket excuse to freeze assets that have already been cleared through personal wallets? Forcing long-term users (8+ years) into a legal dead-end by demanding 'Specific Licences' is an impossible burden. We’ve provided clear proof of ownership. If assets are verified legitimate, why is a refund/reversal not offered? We deserve a fair resolution, not a compliance loop that treats innocent users as collateral damage. Ticket #21610793