Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (50%)
• Transactions (25%)
• Login (17%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Stockholm	Mobile App	8 days ago
Province de Liège	Mobile App	22 days ago
Mannheim	Mobile App	22 days ago
Paris	Mobile App	22 days ago
L’Étrat	Login	22 days ago
Paris	Mobile App	22 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Howard Brown (@BigDog0601) reported 3 minutes ago

  @TheodoreB30917 @krakensupport Are you able to finally get some help because I’m having the same issue

• 
  leogarbarino (@leogarbarino1) reported 3 minutes ago

  @krakenfx Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690

• 
  Dale (@DaleMont1785) reported 7 minutes ago

  @krakenfx @FIFAWorldCup Kraken has lost my $3000 deposit! No support help!

• 
  Ray (@primeray333) reported 8 minutes ago

  @krakenfx Why is humanity still froze? This problem needs to be fixed asap.

• 
  leogarbarino (@leogarbarino1) reported 8 minutes ago

  @arjunsethi Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690

• 
  Maskripto (@fypdonk) reported 10 minutes ago

  @mwturetzky @ChatGPTapp As Head of Litigation, how does @krakenfx justify using the HTX incident as a blanket excuse to freeze assets that have already been cleared through personal wallets? Forcing long-term users (8+ years) into a legal dead-end by demanding 'Specific Licences' is an impossible burden. We’ve provided clear proof of ownership. If assets are verified legitimate, why is a refund/reversal not offered? We deserve a fair resolution, not a compliance loop that treats innocent users as collateral damage. Ticket #21610793

• 
  Fosya (@Fosyartoj) reported 11 minutes ago

  @krakensupport Hello Kraken support. I need your help. My account was closed without my notice after connecting Kraken Wallet. It’s been a month and your team is not answering me :(

• 
  freedom (@theguardian1988) reported 11 minutes ago

  @VTLink @krakenfx Me too, my money is blocked and I have zero support. I ran away.

• 
  Matej (@matejbusic) reported 12 minutes ago

  Hi @jespow and @c7five I am disgruntled @krakenfx customer. Lately, Kraken has been freezing funds, no reason given. Communication cut off. 8th day today my $ frozen. I have in turn been warning people on X to stay away from Kraken. Is this really a good look for Kraken?

• 
  Emmanuel – Big Tech & AI Investor (@EmmanuelInvest) reported 14 minutes ago

  Retail investors are taking more control of their portfolios, @krakenfx CEO @DavidLRipley tells @Courtenay_Brown. "A big part of what we're trying to do ... [is] give individuals the same tools, the same data information that big institutions can have access to." #AxiosAMLive.

• 
  Randall (@BryanSpaulding7) reported 15 minutes ago

  @krakenfx @krakenpro @krakensupport It’s been over 8 days and my bitcoin transfer still says pending and no response from the damn customer service or sucking email

• 
  levoleverage (@levoleverage) reported 17 minutes ago

  @krakenfx it's time for HYPE main net support

• 
  GiSar (@sar_gian) reported 18 minutes ago

  @krakensupport you black my deposits with no explanation. Support AI is a joke. Cant get to a real person. you suck

• 
  Matej (@matejbusic) reported 18 minutes ago

  @krakenfx takes your money, then goes quiet. Day 8 no reason given, no support available...

• 
  nuria var (@AdrianoGenghi) reported 19 minutes ago

  @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  FTF 📜 (@XSpark10) reported 24 minutes ago

  @inkonchain @krakenfx you need to be knocked down a peg. "Clawed back" a few feet. Thieves!

• 
  ShoshonaRone (@RoneShoshona) reported 30 minutes ago

  @enni_nator @krakenfx Go look on Reddit they locked Mass amount of people out of their funds and then play games with customer service

• 
  Stephane Clousier (@joselpatriota) reported 33 minutes ago

  @gfl123151 @krakensupport Hello there have you fix issue?

• 
  Rednas (@rednasyeah) reported 36 minutes ago

  @krakensupport Thank you for getting back to me and the link. It specifies though that this is a UK specific ban of HTX, so how can this basically block all worldwide people that use, or have used, the htx platform? Perhaps there's something your legal team can do?

• 
  Maskripto (@fypdonk) reported 37 minutes ago

  @cryptodotnews It’s one thing to block and hold funds, but it’s another to force innocent, retail users to navigate complex government licensing processes on their own just to access their assets. We are not criminals, yet we are being burdened with legal battles we aren't equipped for. Kraken should be negotiating fair alternatives instead of just passing the burden to users. @cz_binance @krakenfx

• 
  RaccoonsUnleashed (@RaccoonUnleash) reported 43 minutes ago

  @krakensupport Some Sharon person tried to scam me and probably others. They were talking about routing upgrades through DApps servers which seemed very odd. Furthermore, they claimed the API needed to be hosted on a new server and they helped with the migration.

• 
  levoleverage (@levoleverage) reported 46 minutes ago

  yo @krakenfx when do you plan to offer HYPE mainnet support?

• 
  Samson (@hybrid_1989) reported 51 minutes ago

  @DaniyalAjdadi @krakenfx Will the support ERC20 and the current version of will the old format be automatically be migrated?

• 
  Ray (@primeray333) reported 51 minutes ago

  @krakenfx #krackenfx #krakensupport says there’s a incident and that’s why humanity has been locked for 8 days. Every other exchange is trading #humanity kraken denies it’s their issue. They blame it on humanity but nobody else is having problems.

• 
  Nitin Danak (@Nitkama) reported 52 minutes ago

  @krakensupport Kraken support no one is there

• 
  Luck 🍀, Ca-caw - @ Schiedam (@Luck_x_Luck) reported 52 minutes ago

  @krakensupport It is not a connectivity problem, it's a pop up page in the app blocking the option to log in in the first place.

• 
  Ribbitch (@ARibbitFromAfar) reported 53 minutes ago

  @krakenfx @krakensupport Tell your support bot to get me to a human. It’s been over two hours

• 
  icefrog.◎ 🇻🇳 (@icefrog_sol) reported 56 minutes ago

  @matejbusic @krakensupport @krakenfx 7 days? wtf

• 
  DomainExpansion (@wdympon) reported 56 minutes ago

  @krakensupport sir i need help my verified its pending for long time ago ? @krakensupport

• 
  @Xzbit12 (@geofrei31) reported 57 minutes ago

  @solana @krakenfx All that's left is to review the issue of $SOL inflation and, if possible, burn it down to make it explode like @HyperliquidX