Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (38%)
• Transactions (23%)
• Login (23%)
• Website (8%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Province de Liège	Mobile App	10 days ago
Mannheim	Mobile App	11 days ago
Paris	Mobile App	11 days ago
L’Étrat	Login	11 days ago
Paris	Mobile App	11 days ago
City of Brussels	Transactions	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  YtilataF 🧑🏻‍🚀 (@YtilataF04) reported 2 minutes ago

  @RaccoonUnleash @krakensupport Same problem 😔

• 
  Dale (@DaleMont1785) reported 2 minutes ago

  @krakenfx @FIFAWorldCup I recently sent $3000 to my Kraken wallet, no response from support at all, no money and its been over a hour!

• 
  Ray (@primeray333) reported 2 minutes ago

  @krakensupport The Humanity website only talks about the hack that happened on June 8th. It says nothing about Kraken. Every other exchange is trading Humanity with no problems. So why is Kraken the only one still locked? This has nothing to do with Humanity. This is a Kraken issue.

• 
  Luck 🍀, Ca-caw - @ Schiedam (@Luck_x_Luck) reported 7 minutes ago

  @krakensupport It is not a connectivity problem, it's a pop up page in the app blocking the option to log in in the first place.

• 
  Sha256Cheddar ❤️ ᛤ 🐕 (@sha256cheddar) reported 8 minutes ago

  @krakensupport I can’t get real futures trading api key working for my bot. I’m in the u.s. Is it available?

• 
  Deplorable A (@Crimson_n_Cream) reported 8 minutes ago

  @krakensupport I need help from official @krakensupport

• 
  Matej (@matejbusic) reported 10 minutes ago

  @krakenfx takes your money, then goes quiet. Day 8 no reason given, no support available...

• 
  olivemybestlife (@IamMrOlive) reported 10 minutes ago

  @krakensupport worst support ever ! Waiting three weeks on Priority ticket!

• 
  Juicy Juicy (@Juicyjuicyart) reported 11 minutes ago

  @krakensupport My deposit of $13k usd hs been on hold for nearly a month. I received a message from Phillip at support requesting specific documents and I gave all documents and more and have heard nothing back for a month. I have sent 3 follow up emails and in app chat and received NO HELP.

• 
  撸猫大地 (@gfl123151) reported 11 minutes ago

  @krakenfx @FIFAWorldCup Why can’t I log in today? Is this the case for all users in China?

• 
  yasemin çelik (@nuktedan) reported 14 minutes ago

  @krakensupport I tried different support channels without much success in resolving my concern. Eventually, I received guidance from @AegisCipherHq, which helped me sort out the issue.

• 
  Maskripto (@fypdonk) reported 19 minutes ago

  [DAYS 3] 🛟 Since my deposit was successfully credited but remains under an internal hold due to the HTX sanction protocol. As a fully verified user for 4 years with a consistent track record, this indefinite hold is becoming highly unreasonable. Leading platforms like Binance, OKX, and WhiteBIT have already refined their screening tools to effectively differentiate between sanctioned entity activity and legitimate personal transfers. I have already provided all documentation to verify the source of these funds. I urge the compliance team to expedite the manual review and release the hold on my balance. I look forward to a swift and professional resolution to this long-overdue issue. Latest Update from Kraken: "No certainty or clarification just waiting and waiting" If anyone has experienced something similar, please leave a comment and let’s work together to seek justice @krakensupport @Xiaodu_HTX #Kraken

• 
  Crypto Shark Trading (@cryptoshark0x) reported 25 minutes ago

  @krakensupport hello, I'm having issues with your app as it isn't loading. Please help I have already deleted the cache, reinstalled the app and now I cannot even log in after having reinstalled the app on android. Could you please help or tell us what is going on currently?

• 
  Ray (@primeray333) reported 26 minutes ago

  @krakenfx Why hasn’t @krakenfx converted over to the new H$ yet? They’ve held our humanity crypto hostage for 10 days said it was a H funding problem while we lost tons of money. We can’t trade, sell or buy. This is ridiculous.

• 
  leogarbarino (@leogarbarino1) reported 28 minutes ago

  @arjunsethi Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690

• 
  撸猫大地 (@gfl123151) reported 30 minutes ago

  @krakenfx Why can’t I log in today? Is this the case for all users in China?

• 
  Crypto Shark Trading (@cryptoshark0x) reported 30 minutes ago

  @CalmnessWithin @krakensupport Same issue on my side currently

• 
  DomainExpansion (@wdympon) reported 31 minutes ago

  @krakensupport sir i need help my verified its pending for long time ago ? @krakensupport

• 
  Hypercall (by Synapse) (@SynapseProtocol) reported 33 minutes ago

  @macdegods No options in that feature set? These have consistently been Robinhood's single largest trading revenue line item *since they launched* and every other brokerage that breaks them out. CB acquiring Deribit + other crypto native platforms adding support (see @Bullish + @krakenfx pushes) SPX options alone turn over a month's worth of *all perp volume globally* every single day Feels like they have to be part of any "everything app", no?

• 
  leogarbarino (@leogarbarino1) reported 33 minutes ago

  @krakenfx Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690

• 
  Lorenzo (@Perafunk) reported 35 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup Boooo **** off

• 
  Ponzi Trader (@buyerofponzi) reported 37 minutes ago

  @RookieXBT @krakenfx @FIFAWorldCup If rookie gets tickets and I don’t I’m causing problems

• 
  Cypto Montana (@HTX_Web3) reported 40 minutes ago

  @benbybit @xStocksFi @krakenfx This platform is terrible. Just because I deposited 200 USDC, it triggered a series of complicated checks and froze my account. Now, 20 days have passed and I haven't heard anything. Every time I contact customer service, they say to wait forever for a response.

• 
  J (@jkc0le) reported 45 minutes ago

  @krakensupport @Tradermayne wanna help a dude out with your partner?

• 
  linktopher11 (@VTLink) reported 47 minutes ago

  I don’t know who else needs to hear this but @krakenfx is the worst app out there. Customer service sucks, app sucks, nothing positive to say

• 
  Phillipi Castro (@phillipicastro) reported 48 minutes ago

  @krakenfx @FIFAWorldCup Hey there, need support, Funding Suspended for my Kraken Account

• 
  Claude (@claudedonze) reported 56 minutes ago

  can't find my address, the Ref-ID or Transaction ID provided by Kraken on CantonScan (?) anyone @krakenfx can help me out here

• 
  BSCN (@BSCNews) reported 57 minutes ago

  Canton's institutional access just expanded... @KrakenInsto, the enterprise arm of the @krakenfx exchange, has just announced support for @CantonNetwork's $CC in its Qualified Custody framework. As of now, the biggest institutions using Kraken can hold, trade and borrow against $CC. This might not sound like a big deal but it has the potential to accelerate the institutional adoption of Canton Coin itself.

• 
  linktopher11 (@VTLink) reported 58 minutes ago

  @krakenfx has the worst customer service I’ve ever seen. I’ve been stuck talking to an AI bot for three days and not a single actual human has helped me

• 
  Ray (@primeray333) reported 59 minutes ago

  @krakensupport That doesn’t fix the issue, just says you can’t do anything. I need a time frame.