Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (50%)
• Transactions (25%)
• Login (17%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Stockholm	Mobile App	2 days ago
Province de Liège	Mobile App	15 days ago
Mannheim	Mobile App	16 days ago
Paris	Mobile App	16 days ago
L’Étrat	Login	16 days ago
Paris	Mobile App	16 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Howard Brown (@BigDog0601) reported 5 minutes ago

  @TheodoreB30917 @krakensupport Are you able to finally get some help because I’m having the same issue

• 
  Elena | Contract Security Auditor (@SecurityElena) reported 9 minutes ago

  @_SEAL_Org @krakenfx sure they fund the 'security' org hope they audit their own **** too

• 
  linktopher11 (@VTLink) reported 10 minutes ago

  @krakenfx has the worst customer service I’ve ever seen. I’ve been stuck talking to an AI bot for three days and not a single actual human has helped me

• 
  FTF 📜 (@XSpark10) reported 12 minutes ago

  @krakenfx You guys are Thieves! You treat your customers like **** theyll return it in kind. @krakenfx

• 
  freedom (@theguardian1988) reported 15 minutes ago

  @krakensupport I have a withdrawal that's been stuck with the word "pending" for about 4 days. No support. I've sent emails with all the details and screenshots, but nothing. Can I get my money back?

• 
  J (@jkc0le) reported 24 minutes ago

  @krakenfx Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?

• 
  Samson (@hybrid_1989) reported 25 minutes ago

  @DaniyalAjdadi @krakenfx Will the support ERC20 and the current version of will the old format be automatically be migrated?

• 
  FTF 📜 (@XSpark10) reported 25 minutes ago

  @Calcifurious @brian_armstrong @krakenfx just straight up steals the customers money and their customer support straight up ai slop, kraken ai Kai. Remember when Krak bought Cryptowatch? Cryptowatch was awesome and then became laggy and buggy. I dumped kraken for binance and am much happier.

• 
  Anna (@BlondeTexan71) reported 25 minutes ago

  @krakenfx Do you have a customer service email

• 
  Fosya (@Fosyartoj) reported 28 minutes ago

  @krakensupport Hello Kraken support. I need your help. My account was closed without my notice after connecting Kraken Wallet. It’s been a month and your team is not answering me :(

• 
  leogarbarino (@leogarbarino1) reported 30 minutes ago

  @arjunsethi Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690

• 
  RaccoonsUnleashed (@RaccoonUnleash) reported 33 minutes ago

  @krakensupport It may be helpful to know that I just got a push-up notification about my limit order being triggered - the issue seems to be restricted to the UI.

• 
  yasemin çelik (@nuktedan) reported 34 minutes ago

  @krakensupport I tried different support channels without much success in resolving my concern. Eventually, I received guidance from @AegisCipherHq, which helped me sort out the issue.

• 
  Ponzi Trader (@buyerofponzi) reported 34 minutes ago

  @RookieXBT @krakenfx @FIFAWorldCup If rookie gets tickets and I don’t I’m causing problems

• 
  Lorenzo (@Perafunk) reported 35 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup Boooo **** off

• 
  GiSar (@sar_gian) reported 39 minutes ago

  @krakensupport KRAKEN APP SUCKS. THEY SCAM. SUPPORT IS BULLSHIT. APP IS BS. THEY ARE BS

• 
  toby or not toby (@talgya) reported 39 minutes ago

  @krakensupport so who gets access to it?

• 
  Claude (@claudedonze) reported 40 minutes ago

  can't find my address, the Ref-ID or Transaction ID provided by Kraken on CantonScan (?) anyone @krakenfx can help me out here

• 
  linktopher11 (@VTLink) reported 42 minutes ago

  I don’t know who else needs to hear this but @krakenfx is the worst app out there. Customer service sucks, app sucks, nothing positive to say

• 
  leogarbarino (@leogarbarino1) reported 42 minutes ago

  @krakenfx Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690

• 
  Jefe (@Ghost_OMM) reported 42 minutes ago

  @LionessOnX @cuban_lu @krakensupport They are absolutely useless I’ve been trying to contact them for days and received no help whatsoever.

• 
  Matej (@matejbusic) reported 43 minutes ago

  Hi @jespow and @c7five I am disgruntled @krakenfx customer. Lately, Kraken has been freezing funds, no reason given. Communication cut off. 8th day today my $ frozen. I have in turn been warning people on X to stay away from Kraken. Is this really a good look for Kraken?

• 
  RaccoonsUnleashed (@RaccoonUnleash) reported 47 minutes ago

  @krakensupport Some Sharon person tried to scam me and probably others. They were talking about routing upgrades through DApps servers which seemed very odd. Furthermore, they claimed the API needed to be hosted on a new server and they helped with the migration.

• 
  Inessa (@AiTrustNFT) reported 49 minutes ago

  @krakenfx wants millions of users for their network ink, but in the end, they may end up with millions of dissatisfied people who will fundamentally ignore the @inkonchain network. This is a huge problem with all airdrops after TGE.

• 
  Howard Brown (@BigDog0601) reported 54 minutes ago

  @PAdogah64519 @krakensupport Are you able to get help from kraken because I’m having the same issue

• 
  Laydeebug “lexoraux.com” (@LaydeeyBug) reported 54 minutes ago

  @krakensupport Don’t use Kraken. They keep your investments to earn more money for themselves and refuse to reply to your pleas for help.

• 
  Maskripto (@fypdonk) reported 58 minutes ago

  [DAYS 3] 🛟 Since my deposit was successfully credited but remains under an internal hold due to the HTX sanction protocol. As a fully verified user for 4 years with a consistent track record, this indefinite hold is becoming highly unreasonable. Leading platforms like Binance, OKX, and WhiteBIT have already refined their screening tools to effectively differentiate between sanctioned entity activity and legitimate personal transfers. I have already provided all documentation to verify the source of these funds. I urge the compliance team to expedite the manual review and release the hold on my balance. I look forward to a swift and professional resolution to this long-overdue issue. Latest Update from Kraken: "No certainty or clarification just waiting and waiting" If anyone has experienced something similar, please leave a comment and let’s work together to seek justice @krakensupport @Xiaodu_HTX #Kraken

• 
  Ray (@primeray333) reported 58 minutes ago

  @krakenfx After 10 days, Kraken is still the ONLY major exchange that hasn’t migrated $H to the new contract. Every other exchange has already converted and is trading. Kraken remains completely frozen with no timeline. They claimed it was a “Humanity gateway issue” — @KrakenFX .

• 
  Ray (@primeray333) reported 58 minutes ago

  @krakenfx Why hasn’t @krakenfx converted over to the new H$ yet? They’ve held our humanity crypto hostage for 10 days said it was a H funding problem while we lost tons of money. We can’t trade, sell or buy. This is ridiculous.

• 
  KT (@21500Karan) reported 1 hour ago

  @krakensupport Hi Team, Could you please help me with my ticket? No one is responding. I am feeling helpless now.