Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (58%)
• Transactions (17%)
• Login (17%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Valence	Mobile App	22 days ago
Stockholm	Mobile App	1 month ago
Province de Liège	Mobile App	1 month ago
Mannheim	Mobile App	1 month ago
Paris	Mobile App	1 month ago
L’Étrat	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BittBurger (@BittBurger) reported 2 minutes ago

  Hey @krakenfx @krakenpro - @krakenpro - Nearly $1.5 million just disappeared from my account when I initiated VAULT. No explanation. Just new warning emails that a suspicious "withdrawal" was initiated and my account is now "restricted" with a zero balance. No reply from support in nearly 24 hours. And I'm I'm not allowed to call anyone. Not a single Vault email or explanation. Just "your funds are fine and we have locked your account". This level of incompetence and ****** messaging is quite frankly unforgivable. If initiating a Vault scares the **** out of your customers, empties their portfolio, and then locks down their account for possible fraud, you are not qualified to continue remaining in custody of my money.

• 
  Louis xvii (@abbas_xvii) reported 3 minutes ago

  @kolatheactor @krakensupport They’re very bad.. the customer support is zero and they don’t seem to be able to get anything fixed.

• 
  Vintage David (@1stDavidEO) reported 8 minutes ago

  @FabrizioRomano @krakenfx I've been hate-watching Messi He's been winning. It's time to to support him

• 
  Bence (@Mcistifan420) reported 8 minutes ago

  @krakensupport Hey @krakenfx my account has been service limited for almost a week. I wrote an email but I haven’t got an answer. Pls help

• 
  Monerica (@MonericaProject) reported 9 minutes ago

  @BloodReaver @xenumonero @krakensupport Until a public statement on their site has been made, it’s all speculation.

• 
  Alex Dirman 🌜 (@AlexDcrypto) reported 10 minutes ago

  @rob7209593 @krakenfx @Mastercard Sometimes it happens to me as well. Unfortunately, I’ll be leaving because of the poor service they provide.

• 
  JustMrPaper (@kachi_pbm) reported 13 minutes ago

  You can’t outwork a failed system. Let’s not lie. THE REASON WE ARE NOT LANDING REMOTE JOBS SO EASILY IN THE TECH SPACE ANYMORE IS BECAUSE OF WHERE WE ARE FROM. Your rejection emails don’t even get to the HR. And if it does once they see you are from Nigeria, they don’t want to do anything with you IMMEDIATELY. Think I’m capping? I was supposed to land a job to join the ux team for @krakenfx that pays me at least $10,000 a month especially with my understanding of crypto and how my passion for their service. I went through their interview and passed the stages. They loved me. But guess what? They see I’m from Nigeria and boom, I don’t get it. They even said in mail “We encourage you to revisit opportunities with Kraken should your location change” Nigeria you are killing dreams !

• 
  MarkFromNL 🇳🇱 (@MarkUitNL) reported 15 minutes ago

  @Oluwa22km @FabrizioRomano @krakenfx Cause they payed FIFA to fix it for them.

• 
  Maija Rousell (@hueprints) reported 22 minutes ago

  @enfaserem @krakensupport Did you still need help?

• 
  CRY (@NakamotoSpinner) reported 24 minutes ago

  @krakensupport Kraken, My USDT withdrawal has been On Hold since 17 July, and I have received no communication whatsoever. I have an active support ticket (#22018780), yet I’ve had no updates, and I’m unable to speak to a human because your chat bot refuses to escalate an existing case.

• 
  Andreas (@andreas_europe) reported 27 minutes ago

  @krakenfx Let's see if the new app is useable. The actual Android app is slow as f..., quite often freezing and not reacting ..worst Crypto App from all the apps I use.

• 
  J.Dog ᛤ (@Relentless_btc) reported 28 minutes ago

  @Cookies945 @masterminedusa How is $DOG a scam? It was a free airdrop to over 75k wallets & went to nearly $1Billion market cap in its first year. Atleast do some research before labeling everything as a “scam” The CEO @krakenfx breaks its down nicely in this post.

• 
  mianma.ink (@quath93) reported 29 minutes ago

  @sparrowcaptain0 @krakenfx #ink deadchain, no user, #**** chain

• 
  Theoretical Physicist (@Theo_Physic) reported 29 minutes ago

  @krakensupport Fine, but to be fair, you could put some info that MOVR migration in under review or something!!! It would be better this way than not having any info at all and I have to seek help on X. That put #Kraken in a bad light in my opinion. BTW, responses from your AI are chat rubbish.

• 
  Ƀ Chris (@CryptoChrisG) reported 30 minutes ago

  @krakenfx ai customer support?

• 
  Joey Kimmons (@CrawlingShadowX) reported 31 minutes ago

  @naveenbrahim @krakenfx It wouldn't matter if it was on Kraken or anywhere else. The $XTM smart contract has transfer restrictions triggered by high-risk flags. That’s not an exchange issue.

• 
  Uniqjewelrydesigns (@gmissy17) reported 32 minutes ago

  @hueprints @krakensupport No no funds for help

• 
  Ou-Go (@TheHighlightSho) reported 34 minutes ago

  Extremely disappointed by @krakenfx. New customer, spent a significant amount of money and they just blocked my withdrawal out of nowhere. Been blocked since Friday. Never happened to me on any other exchanges. Escalated a few times but no solutions offered. WTF. @krakensupport

• 
  Diety Dan (@DanDiety81649) reported 34 minutes ago

  @FabrizioRomano @krakenfx Is it me or do I think Norway Vs Argentina would have been good to watch more than England low block

• 
  Adam Garvey (@BTCAdam88) reported 35 minutes ago

  @krakensupport Thanks it needs immediate support. Nobody is replying to any contact or email

• 
  Lostboy!🇪🇺🇵🇸 (@tobswyatt) reported 38 minutes ago

  @FabrizioRomano @krakenfx Who gives a ****. Fifa has ****** football.

• 
  TriumphAnt LY Crypto (@TriumphAntGo) reported 39 minutes ago

  @krakenfx what are we supposed to do while you hold our DEX hostage and the DEX coin is dropping? I guess the only choice is to let it burn, since you have removed our access. I hope you see what you are doing to us!

• 
  xenu (@xenumonero) reported 40 minutes ago

  @Kozik571 @krakensupport No, they are slow-playing a delisting.

• 
  John Galt Anon (@Shep_Finance) reported 41 minutes ago

  @BoatyRunes The problem is we are quoting the wrapped SOL version instead of it being indexed from @krakenfx. Most people have never heard of DOG and still don't understand it's built on Bitcoin and roughly 80% of it's holders, hold it on BTC wallets (or BTC native cold storage).

• 
  clara (@Shugardaddy217) reported 45 minutes ago

  @krakenfx Hello Kraken. Please kindly inbox me. I have been emailing your supports for 2weeks now over an issue with my deposit. My payment had been on hold please kindly reply to me.

• 
  Traderg (@bbclub007) reported 52 minutes ago

  Yo @krakenfx when do you support #robinhoodchain network ? As you see tons of market share and in fact it’s better than ETH and Base. So why can’t you eat the share ? It would be easy on a lot of traders as well.

• 
  BittBurger (@BittBurger) reported 52 minutes ago

  Hey @krakenfx @krakenpro - @krakenpro - Nearly $1.5 million just disappeared from my account when I initiated VAULT. No explanation. Just new warning emails that a suspicious "withdrawal" was initiated and my account is now "restricted" with a zero balance. No reply from support in nearly 24 hours. And I'm I'm not allowed to call anyone. Not a single Vault email or explanation. This level of incompetence and terrible messaging is quite frankly unforgivable. If initiating a Vault scares the daylights of your customers, empties their portfolio, and then locks down their account for possible fraud, you are not qualified to continue remaining in custody of my money.

• 
  Pete! (@heyimpete123) reported 53 minutes ago

  @SapoNFTz @kingfud @krakenfx Another down bad Solana ***

• 
  Chevy (@EvelynGMusic) reported 55 minutes ago

  @krakensupport Dude ive been unable to access y'all's app for DAYS the second I put a few hundred dollars and traded crypto. What the hell is going on

• 
  FUD (@kingfud) reported 58 minutes ago

  @eltuto98 @krakenfx Me either and nobody is helpful wtf