Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (73%)
• Transactions (9%)
• Login (9%)
• Transfer (9%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Mobile App	12 days ago
Bordeaux	Transfer	12 days ago
Valence	Mobile App	1 month ago
Stockholm	Mobile App	2 months ago
Province de Liège	Mobile App	2 months ago
Mannheim	Mobile App	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Md Sujon (@divnomiz19) reported 47 seconds ago

  I’ve been using Kraken for a long time, and I always assumed it was a reliable exchange because of its reputation. But after my recent experiences, I’m honestly extremely disappointed with Kraken’s customer support. Their live chat support is frustrating. You can wait a long time just to get an agent, explain the entire issue, and then be told: “Your case has been forwarded to our email support team. They will get back to you.” If live chat can’t resolve even simple issues and everything is pushed to email support, what is the purpose of having live chat? Recently, I accidentally deposited USDT instead of USDC into my Kraken account. The deposit is visible in my account but hasn’t been credited. I contacted live support, provided all the requested information, and was told that the case had been escalated to the email team. It has now been several days with no meaningful update. What makes this even more frustrating is that Kraken’s own terms say USDT deposits and withdrawals are supported for EEA clients, even though USDT cannot be traded. I’m not asking to trade it—I simply asked Kraken to credit the deposit so I can withdraw it. Still, I’m being told to wait for an email response. And this isn’t my only bad experience. I previously deposited almost $100 worth of USDC using the BSC network by mistake, even though Kraken doesn’t support USDC deposits on BSC. I understand that mistakes are the user’s responsibility, but we are human and mistakes happen. Many major exchanges have recovery processes for unsupported-network deposits. Kraken simply told me that they couldn’t recover the funds. I understand that exchanges have security procedures and cannot recover every deposit. But completely lacking a reasonable recovery process, combined with extremely slow customer support, makes it very difficult to trust the platform with your funds. I’m genuinely disappointed with Kraken. A top-tier exchange should have a much better support and asset-recovery system. @krakenfx, I hope you seriously improve this experience for your customers. @Krak

• 
  Ian. K. Too (@IanKipc43248389) reported 2 minutes ago

  @krakensupport @elrobadv Just tell him you won’t help already,just sitting there and sending emails

• 
  John T. Calloway (@Johntcalloway) reported 2 minutes ago

  Investor Caution: #AscendEX #Kraken #KrakenFX Before investing, conduct proper research and verify platform details independently. If your withdrawal remains pending or stuck, keep all transaction records, wallet details, and support conversations secure. Message me to discuss your situation and explore possible recovery options.

• 
  FalconTrace Bureau HQ ✪ (@FalconTraceHQ) reported 3 minutes ago

  @creesjs @krakensupport That’s serious. Since you’ve already verified the fraud report, keep your case number and all bank records. Don’t share login details or codes publicly. Follow back and DM me with the case reference if you want help organizing the evidence for escalation.

• 
  Michael Scott (@Michael64930226) reported 6 minutes ago

  @krakenfx sell that **** and buy bitcoin!

• 
  CoinChalk 📚 (@Almajeerlearn) reported 7 minutes ago

  That “crypto support” caller might be a scammer. 📞 Scammers can impersonate exchange support to steal your account or funds. @krakenfx now lets users verify support calls inside the app. 🔐 Source: Kraken CoinChalk.

• 
  Captain Howdy (@colonbarbarian) reported 10 minutes ago

  @WilliamsF1 @krakenfx Jesus wept, please stop talking and making excuses. Just sort the ******* car out. You have two great drivers. A great engine. The chassis sucks and by definition so does your whole design team. You stopped working on last years car early to focus on this year, and produce a ****

• 
  Salty Sherry (@SaltySheriKoko) reported 19 minutes ago

  @_Norbert_J @krakensupport They are not Kraken support. A scam

• 
  𝕭𝖎𝖌𝕱𝖔𝖔𝖙 (@SasquatchTrails) reported 21 minutes ago

  @krakenfx Swap that useless **** for sol.

• 
  Yaki (@Yaki_fomoArt) reported 23 minutes ago

  @jords @krakenfx @Tradermayne purple gud hits different when support actually ships

• 
  Ireth (@__ireth) reported 25 minutes ago

  @WilliamsF1 @krakenfx No point now in insults for James or the team, 2026 was a failure and we get to live with that, fine. Now please tell me you understand what is wrong with this car so you can fix it for next year 🙏

• 
  Benoit Dubosson (@beniduboss) reported 28 minutes ago

  @hrojantorse @TheFlowHorse @krakenfx I took zoom call with them FOR FREE Because I genuinely liked their product and wanted to help The only thing I told them to change was the fees They changed literally everything else Alas, they’ll remain what they’ve always been, a kickass offramp

• 
  XV$ (@worldofxvs) reported 29 minutes ago

  @krakenpro @krakensupport Why are kraken pro limit orders not working ? Directly filling as market orders

• 
  (Ø,G) (@babyelon_eth) reported 32 minutes ago

  @krakenfx that's impossible dream, you or anyone won't give it an we can't get it

• 
  John (@John95172987954) reported 37 minutes ago

  @krakensupport @Midlight42 They won’t help you @midlight42 just look at my account of me begging them to release bank transfer I sent to an kraken account Can you confirm if the £1,200 will be returned to my bank or credited to my Kraken account after verification? Thanks.

• 
  Satalink (@_satalink) reported 39 minutes ago

  @krakensupport That screenshot is from an email I received from the chatbot. Although it says it is keeping the ticket open, it actually gets "CLOSED FOR COMMENT" which in return marks the issue status as "CLOSED" on my support page activities screen.

• 
  Roman Bridger (@RomanBridger1) reported 41 minutes ago

  @PardonMyTake @krakenfx Put me down for a state fair turkey leg

• 
  Connor Overachiever (@connord_econ) reported 42 minutes ago

  @krakenfx @meshpay Long overdue. One wrong character and your funds are gone forever ...no undo, no support desk, nothing. That risk keeps people trapped on platforms where they don't control their keys.

• 
  Exx Five (@exxfive) reported 42 minutes ago

  @krakenfx Sell it and pay USD debt down

• 
  Disdat (@gidrykhalil83) reported 42 minutes ago

  @CryptoEmpressX @krakenfx @krakenpro He is trying to suck u in. He will farm ******** out of it u will not even know it happened . GOSSIPATOR and crytp ro is a embarrassment to crypto

• 
  Hauntace🍀 (@Hauntsznnn) reported 45 minutes ago

  @shufflence @Coinsquare @krakenfx wtf Sorry man Time to switch fr

• 
  The Node Network (@TheNode_Network) reported 45 minutes ago

  @krakensupport @toledanogonzalo No customer support via X is sketchy at best

• 
  Xavier Xemard (@toledanogonzalo) reported 46 minutes ago

  @IanKipc43248389 @krakensupport @elrobadv Hi! 👋 Let me know if you need any help. I’m here to support you.

• 
  Larry Taylor (@Taylor5017Larry) reported 49 minutes ago

  @FixTheMoneyBTC @krakensupport You can talk to @SentinelIT1, support won't help you

• 
  RepairMiner.AI (@2710Maximus) reported 50 minutes ago

  @krakenfx 12 days. I've been more than patient. My funds are still frozen despite multiple support requests and two formal complaints. Enough is enough. I'm now pursuing all available legal and regulatory action. This was your chance to resolve it. @krakenfx @krakensupport

• 
  Utopia (@Gachoki_007) reported 52 minutes ago

  @krakenfx They say never spend money you dont have access to yet For me , right now its about stacking entries A random 1$ trade could become a fortune and that's all that matters now

• 
  クリプトトレイン / TAIKI KUMURA (@blt_s) reported 52 minutes ago

  @krakenfx @WilliamsF1 Standing in the rain at Suzuka taught me that access is the only currency that doesn't devalue when the race starts.

• 
  John (@John95172987954) reported 54 minutes ago

  @krakensupport You are still have not returned my funds even though it a different name why is this , I message support and you say you can’t help me as I’m Not the account holder even though he email you to return funds

• 
  Cryptoslshy (@cryptoslshy) reported 56 minutes ago

  @krakensupport App is still buggy for me. Delayed and slow. Signed out and signed back in and its actually stuck signing me in. Web version also doesnt show full account - are you sure the maintenance is comolete?

• 
  WWJD (@JW_WWJD) reported 60 minutes ago

  Kraken Funded — can someone explain this? I’ve been experiencing unusually fast losses on my Funded accounts, so I started documenting the pricing. These two screenshots were taken at 6:00 PM — same token, KAITO, inside Kraken. Regular Kraken: $0.7211 Kraken Funded: $0.7008 That’s about a 2.8% difference at the exact same time. Earlier today I documented even larger discrepancies of roughly 8–9%. When a Funded Challenge has strict maximum-loss limits, these price differences can have a major impact on whether an account survives. This has happened repeatedly over several days and across two of my Funded accounts. I’ve contacted Kraken Support and asked for a formal investigation. I have timestamped screenshots documenting everything. I’d like an explanation of what price feed Kraken Funded is using and why it differs this substantially from Kraken’s own displayed market price. @krakenfx Please investigate and rectify this.