Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Login (45%)
• Transactions (27%)
• Website (9%)
• Mobile App (9%)
• Transfer (9%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
City of Brussels	Transactions	6 days ago
Trenton	Mobile App	15 days ago
Paris	Transfer	1 month ago
Toronto	Transactions	1 month ago
The Dalles	Login	1 month ago
Bonn	Transactions	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  dafusia (@dafusiamusic) reported 3 minutes ago

  @krakensupport HELLO, I've escalated a matter regarding depositing funds via chat support - It's been more than 5 hours and still "confirming" - Please have someone respond ASAP.

• 
  Inessa (@AiTrustNFT) reported 3 minutes ago

  @krakenfx wants millions of users for their network ink, but in the end, they may end up with millions of dissatisfied people who will fundamentally ignore the @inkonchain network. This is a huge problem with all airdrops after TGE.

• 
  Adrian Pawlowski (@AdrianPawl63124) reported 3 minutes ago

  @krakensupport what? no. its the whole site i bed. shady as hell sir.

• 
  .... (@lullalelomera) reported 5 minutes ago

  @krakenfx Posting here every hour but no support in real?? My account is restricted for no reason now no reply for my email request...and the chat support is useless ai stupid

• 
  Cheryl (@Yinepu2025) reported 8 minutes ago

  @krakensupport Hey wtf where is the security on your notifications ? A notification on your phone pops up and click on it it opens your crypto ffs.

• 
  $DOG ᛤ (@FreedogecoinCom) reported 14 minutes ago

  Strategy bought back the Bitcoin $BTC they sold on sale. If you are not buying $DOG BITCOIN now I can’t help you. Decentralized Fixed Supply on Bitcoin. @krakenfx @xverse

• 
  .... (@lullalelomera) reported 16 minutes ago

  @krakenfx Fix my account i need money back 😭😭😭

• 
  John Dough (@TheSsspeculator) reported 22 minutes ago

  @krakensupport @zar_rish Same issue (Kraken --> HTX), very small withdrawal amount, now whole Kraken account frozen and support is in hiding/ ghosting mode. At least, make a statement on an ETA and what you guys are working on! @krakensupport

• 
  Evya East (@Freshya7f) reported 23 minutes ago

  @krakensupport It's good now I had to wait a couple hours after deleting the app for it to start working again I still don't know what the issue was but it insisted that I updated every time I tried to log in I followed the prompt but it still wouldn't let me in but so far so good at the moment

• 
  Patriotsounds (@patriotsounds) reported 24 minutes ago

  @BooneW @krakenfx @krakenfx c'mon. I'm your customer too. Why are you asking for this? Absolutely insane. Collecting data like this is dangerous, have you not heard of the wrench attacks from doxx'd people from data breaches?

• 
  Zarrish Anomage 🧙‍♂️,🧙‍♂️ (@zar_rish) reported 25 minutes ago

  72hrs since @krakenfx placed limit on my account when I initiated withdrawal and I'm unable to do anything. no response from the support ticket too. at this point, all I need is my funds on d app and u can keep ur faulty app, I'll move to other cex .

• 
  A (@eee888eee999) reported 28 minutes ago

  @krakenfx On May 28, I transferred 9,999.4 USDT from HTX to Kraken. Kraken immediately froze my account without any notice or explanation. At that time, due to the UK sanctions against HTX, some other exchanges also temporarily froze funds coming from HTX. However, most of those platforms have already lifted their restrictions and resumed normal operations. Kraken is the only platform that is still keeping my account frozen. The review process is extremely slow, and I still have not received a clear explanation or resolution. How is this any different from robbery?

• 
  暴富小王子 (@jufacai8) reported 29 minutes ago

  @krakensupport Please solve my problem. Why is there no one to deal with it? The email is also a mechanical reply.

• 
  KT (@21500Karan) reported 29 minutes ago

  @krakensupport Hi Team, Could you please help me with my ticket? No one is responding. I am feeling helpless now.

• 
  CapoInBlue (@capoinblue) reported 31 minutes ago

  @krakensupport Hello, I have been trying to withdraw funds from my account without success. Even after the fix for Arbitrum USDC withdrawals was announced, I still haven’t been able to complete my withdrawal. Could you please take a look @krakensupport ! Thanks

• 
  RokitG (@rokitdotgg) reported 31 minutes ago

  @krakenfx no yield on USDC no xStocks no priority support dogshit app, dogshit debit card zero

• 
  暴富小王子 (@jufacai8) reported 32 minutes ago

  @krakensupport Please solve my problem. No one has been dealing with it.

• 
  KING 042 ⚪️🔴 (@KingKene042) reported 33 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup Is it still working in Nigeria?

• 
  J (@jkc0le) reported 37 minutes ago

  @krakenfx @WilliamsF1 @27villeneuve Your support queue is current over 500 minutes to speak to a live agent. I've had funds stuck and an open ticket for two weeks, where I've been told it has been escalated. To date your team can't tell me what the issue is or if my funds are even available/secure still. Wtf guys

• 
  AuroXD (@auroxdkick) reported 38 minutes ago

  @krakenfx Hello Kraken, I’m reaching out regarding a USDT deposit that was credited to my account on Wednesday. Immediately after the deposit arrived, the funds were transferred to one of Kraken’s hot wallets without any action on my part. I have already contacted support multiple times, but I feel that my case has not been properly addressed. I’ve been making USDT deposits on a weekly basis for months and have never experienced any issues until now. This situation is very concerning, and I would greatly appreciate a thorough investigation into what happened to my funds. I have been waiting several days for a resolution and would be grateful for any assistance in recovering my money. Thank you for your time and attention. I look forward to hearing back from you soon.

• 
  Olatoye Michael (@michael_ola1804) reported 39 minutes ago

  @krakensupport Pls I can’t have access to message you directly! Can you give me third party or first send me a inbox pls

• 
  JAFO (@cryptonite_1) reported 41 minutes ago

  @krakensupport I quizzed Grok and determined that Flexline is not available in California. Would be WAAAAY better to give me that information than a generic 404 message. Also, wtf, why can I get a btc back loan at Coinbase but not Kraken. fail.

• 
  kean.peer (@KeanZkp2p) reported 43 minutes ago

  @BooneW @krakensupport lol they insta respond on twitter but then take 7-10 business days to respond in support gl my guy i wd everything from them ages ago

• 
  AuroXD (@auroxdkick) reported 43 minutes ago

  @krakensupport All I want is for my funds to be returned. The USDT that I deposited was transferred to one of your hot wallets without any action or authorization from me, and I still have not received a satisfactory explanation as to why this occurred. I urgently need access to these funds and would appreciate a prompt resolution. Please investigate this matter and return my money as soon as possible.

• 
  Rigo Cruz (@LankyGBC) reported 48 minutes ago

  @krakensupport My ticket #21510161 this is the 6th day with no response you guys stole 114$ from me and are not responding or doing anything to help resolve this matter

• 
  stupidtrader (@lostinthechart) reported 50 minutes ago

  Anyone knows someone who works at @krakenfx ? With all the respect but their customers service only exists of extreme retards who cant even read properly. Scammy exchange it seems

• 
  LettsTrade (@PlumbGuard) reported 53 minutes ago

  I’m very upset with @krakenfx I’m a loyal customer and I know space travel is fake and your trying to sell me stocks of company which can’t even make a rocket what don’t explode 💥

• 
  Rigo Cruz (@LankyGBC) reported 53 minutes ago

  @krakenfx What’s going on with my money I put over $100 into your app and have yet to have any form of support this has been going on for 5 days every time I get a email it’s just them saying there going to bring it to a specific person or something I want my money

• 
  Ponzi Trader (@buyerofponzi) reported 59 minutes ago

  @RookieXBT @krakenfx @FIFAWorldCup If rookie gets tickets and I don’t I’m causing problems

• 
  Kakegurui (@KakeguruiGenki) reported 60 minutes ago

  @krakenfx @Cointelegraph but it can take down kraken if security isn't good. (blz protect my bags 😭)