Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (33%)
• Login (33%)
• Transactions (20%)
• Website (7%)
• Transfer (7%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Province de Liège	Mobile App	14 hours ago
Mannheim	Mobile App	17 hours ago
Paris	Mobile App	19 hours ago
L’Étrat	Login	24 hours ago
Paris	Mobile App	1 day ago
City of Brussels	Transactions	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Firdous Ahmad π (@Firdousdar786) reported 2 minutes ago

  @krakenfx @BitcoinMagazine Do you support gambling projects?

• 
  Mark Greenberg (@marklg) reported 5 minutes ago

  @dolos10x @krakenfx We're working on making xStocks available in more geos.

• 
  boone (@BooneW) reported 5 minutes ago

  Despite having an KYC'd account for years and withdrawing crypto two months ago, @krakenfx is now holding my coins hostage pending a biometric face scan. The funds obviously came from my KYC'd bank account. This is bullshit Release my coins, Kraken I like you guys, but if you don't fix this you've lost me as a customer

• 
  雪厚坡长 (@ga_kou56690) reported 6 minutes ago

  @krakensupport On May 28th, after transferring USDT from HTX to Kraken, I found that all functions of my Kraken account were unavailable, and the transferred funds remained frozen. I then searched online and discovered that HTX had been indiscriminately marked as a risky address after being sanctioned on May 26th. Kraken's handling of my situation was as follows: on the 29th, they briefly credited the transferred funds to my account, then immediately withdrew them half an hour later. On June 2nd, I was notified that the remaining funds in my account were available, but the funds transferred from HTX required me to submit an application to the UK government to unfreeze them. I believe it's virtually impossible for an individual to submit such an application to the UK government. This incident was caused by HTX, and I hope that Kraken will address the frozen funds of all users uniformly. Furthermore, Kraken should not indiscriminately freeze the funds of ordinary users

• 
  Rigo Cruz (@LankyGBC) reported 12 minutes ago

  @krakenfx This is now the sixth day no help I deposited $114. Why have I not been contacted about resolving this issue yet? You guys are withholding my money this is my support ticket. #21510161

• 
  Bubba Mack (@Rewards_PAID) reported 12 minutes ago

  @krakenfx 2.5%, what a joke. Might as well put it in a bank. Is my money or BTC insured on Kraken? No? Why ******** wouldn’t you pay for that risk to get my capital? Should be 7% *****

• 
  Cypto Montana (@HTX_Web3) reported 16 minutes ago

  @benbybit @xStocksFi @krakenfx This platform is terrible. Just because I deposited 200 USDC, it triggered a series of complicated checks and froze my account. Now, 20 days have passed and I haven't heard anything. Every time I contact customer service, they say to wait forever for a response.

• 
  J (@jkc0le) reported 20 minutes ago

  @TraceNovaRecov @krakensupport now I'm getting spammed like this because you won't respond to my DMs, so I have to take to public forums to get a response. You do see the issue here right?

• 
  Peter Boncz (@peterabcz) reported 23 minutes ago

  @krakenfx nice post. But @krakenfx is currently witholding withdrawals from many people now including me. Without reason. People try support, but there is simply no action. Be warned!!

• 
  Nitin Danak (@Nitkama) reported 26 minutes ago

  @krakensupport Kraken support no one is there

• 
  John Dough (@TheSsspeculator) reported 27 minutes ago

  @krakensupport @zar_rish Same issue (Kraken --> HTX), very small withdrawal amount, now whole Kraken account frozen and support is in hiding/ ghosting mode. At least, make a statement on an ETA and what you guys are working on! @krakensupport

• 
  Zarrish Anomage 🧙‍♂️,🧙‍♂️ (@zar_rish) reported 31 minutes ago

  72hrs since @krakenfx placed limit on my account when I initiated withdrawal and I'm unable to do anything. no response from the support ticket too. at this point, all I need is my funds on d app and u can keep ur faulty app, I'll move to other cex .

• 
  .... (@lullalelomera) reported 33 minutes ago

  @krakenfx What about my account when you ll unblock? No support no email reply

• 
  J (@jkc0le) reported 33 minutes ago

  @krakensupport @jackisntme They don't respond to DMs. I'll prove it and post mine below where they keep ignoring my open ticket. @cobie whoops wrong support, yall aren't close to coinbase

• 
  Laydeebug “lexoraux.com” (@LaydeeyBug) reported 34 minutes ago

  @krakensupport Don’t use Kraken. They keep your investments to earn more money for themselves and refuse to reply to your pleas for help.

• 
  暴富小王子 (@jufacai8) reported 36 minutes ago

  @krakenfx Please solve my problem. You can freeze the user‘s account assets at will.

• 
  Dillon Dixon (@skybuster76) reported 38 minutes ago

  What ******** is going on with the @krakenfx app ? It’s making me update but it won’t update ! I deleted app toner install and it won’t re install

• 
  RAVEN ♣️ (@Rvn_net) reported 39 minutes ago

  @krakenfx I don't know if it's my device or you, but I can't seem to use your app for a while now.. Care to fix?

• 
  JAFO (@cryptonite_1) reported 39 minutes ago

  @krakensupport I quizzed Grok and determined that Flexline is not available in California. Would be WAAAAY better to give me that information than a generic 404 message. Also, wtf, why can I get a btc back loan at Coinbase but not Kraken. fail.

• 
  Peter Popeszku (@Peter_Popeszku) reported 41 minutes ago

  @krakenfx why is the site not updating the account information?

• 
  stupidtrader (@lostinthechart) reported 43 minutes ago

  @krakenfx @krakenpro @KrakenDesktop How come none of your employees understand English? Im having the simplest to solve issue ever in the whole history of mankind which you guys need to solve on your end. Some how I get ******* idiot customer service employees and explain the problem 02628101026381001817202010 times and they all try to solve a completely different thing thats not even an issue???? Any competent people in your organization or what. Im losing my patience with yall

• 
  MANDO CT 🇮🇪 🇦🇪 🇬🇧 (@XMaximist) reported 44 minutes ago

  The biggest story isn’t @krakenfx IPO. It’s what comes next. For the first time, investors could gain access to tokenized IPO shares through blockchain rails instead of waiting for the old financial system to catch up. Think about that. 24/7 markets. Global access. Instant settlement. Fractional ownership. This is exactly what crypto was built for. We’re watching the walls between TradFi and crypto disappear in real time. The future of investing won’t be paper-based. It will be tokenized. And it’s happening faster than most people realize.

• 
  Luck 🍀, Ca-caw - @ Schiedam (@Luck_x_Luck) reported 44 minutes ago

  @krakensupport It is not a connectivity problem, it's a pop up page in the app blocking the option to log in in the first place.

• 
  Rigo Cruz (@LankyGBC) reported 49 minutes ago

  @krakenfx Another day gone by with out having any form of support try and help be about my money that you guys are withholding from me

• 
  J (@jkc0le) reported 49 minutes ago

  @krakensupport @JessicaAyc81724 Your support queue is current over 500 minutes to speak to a live agent. I've had funds stuck and an open ticket for two weeks, where I've been told it has been escalated. To date your team can't tell me what the issue is or if my funds are even available/secure still. Wtf guys

• 
  Garry Howard (@GarryHowark0k) reported 51 minutes ago

  @krakensupport PLEASE STOP USING KRAKEN APP. THEY ARE SCAMMING PEOPLES MONEY. NY ACCOUNT SAYS ‘Access Limited for no reason and I MAKE A REPORT to the email and chat support. They still don’t give me my money. It’s the worst app ever. I wish people wake up.GIVE ME back my MONEY

• 
  Stephane Clousier (@joselpatriota) reported 53 minutes ago

  @Luck_x_Luck @krakensupport Have you fix issue?

• 
  dafusia (@dafusiamusic) reported 53 minutes ago

  @krakensupport .@krakensupport @krakenfx There is no ground for KRAKEN to hold a customer's money hostage FOR 37 HOURS. THIS WAS NOT A WIRE TRANSFER- IT was SIMPLE INTERAC ETRANSFER. THIS IS UNACCEPTABLE AND WILL BE REPORTED TO THE MEDIA IF I DONT RECEIVE A RESOLUTION AT ONCE.

• 
  Maskripto (@fypdonk) reported 55 minutes ago

  @krakensupport Has anyone managed to resolve this issue and get out of it? Or are the funds really still being held?

• 
  Aura Master $$$$$$$$ (@ColbyVollmann) reported 59 minutes ago

  @krakenfx please fix the ability to buy and sell AURA immediately!!!