Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (50%)
- Transactions (25%)
- Login (17%)
- Transfer (8%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stockholm
|
Mobile App | 9 days ago |
 Province de Liège
|
Mobile App | 22 days ago |
 Mannheim
|
Mobile App | 22 days ago |
 Paris
|
Mobile App | 22 days ago |
|
L’Étrat
|
Login | 22 days ago |
|
Paris
|
Mobile App | 22 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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Jefe (@Ghost_OMM) reported@LionessOnX @cuban_lu @krakensupport They are absolutely useless I’ve been trying to contact them for days and received no help whatsoever.
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J (@jkc0le) reported@krakenfx Can somebody at support please help after krakens system broke and lost my funds? You've had zero help to date and are forcing me down a legal path I prefer not to go
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Stacy Muur (@stacy_muur) reportedI’ve been looking more into Aavenomics 3.0, and imo this is one of the more important tokenomics updates in DeFi right now. They are trying to make $AAVE less of a passive governance token and more of the asset that sits at the center of the protocol’s economics. That matters because @aave already has the hard part working with things like real lending activity, GHO, institutional products, and now a bigger push toward RWAs and V4. Aavenomics 3.0 takes that a step further by moving buybacks to become more automatic and built into the system, instead of being something a committee manually decides each time. Also, Aave reportedly pushed back on a discounted 15% stake sale to @krakenfx at a $385M valuation, which IMO shows the team does not want Aave valued like some cheap DeFi asset. Pretty cool, ngl. Anyways, there is also V4, which pushes Aave toward tokenized stocks and securities lending, a market estimated around $4.6T. So I think the bigger idea is pretty simple. Buybacks can strengthen the $AAVE value-accrual story, while V4 expands the market Aave can go after. That’s why I think Aavenomics 3.0 is interesting. Because the protocol already has real usage + revenue, and now the focus seems to be on making sure more of that economic activity actually connects back to $AAVE.
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Ray (@primeray333) reported@krakensupport That doesn’t fix the issue, just says you can’t do anything. I need a time frame.
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FTF 📜 (@XSpark10) reported@Calcifurious @brian_armstrong @krakenfx just straight up steals the customers money and their customer support straight up ai slop, kraken ai Kai. Remember when Krak bought Cryptowatch? Cryptowatch was awesome and then became laggy and buggy. I dumped kraken for binance and am much happier.
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Richard Clinnick (@Clinnick1) reported@FabrizioRomano @krakenfx @FIFAWorldCup Nothing on the ref being banned or fans being denied access?
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linktopher11 (@VTLink) reportedDay 4 of being a kraken + member and still not getting service or help with my issue, this @krakenfx account sucks.
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nuria var (@AdrianoGenghi) reportedIs from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980
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Solana 🧭 Compass (@SolanaCompass) reportedJUST IN: @krakenfx embedded on-chain Solana DEX trading in its main app — giving 10M+ users access to 2,500+ tokens with no separate wallet or seed phrase required. Trades route through Jupiter via an auto-created Privy wallet. Users never leave Kraken.
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Maskripto (@fypdonk) reported@cryptodotnews It’s one thing to block and hold funds, but it’s another to force innocent, retail users to navigate complex government licensing processes on their own just to access their assets. We are not criminals, yet we are being burdened with legal battles we aren't equipped for. Kraken should be negotiating fair alternatives instead of just passing the burden to users. @cz_binance @krakenfx
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Stephane Clousier (@joselpatriota) reported@NotThe20th @krakensupport Have you fix issue?
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AO Daniel (@iamaodaniel) reported@krakensupport I’m never gonna get my money back from you guys for some reasons I didn’t know How can a company like kraken say they don’t know Roarmoney account or they can’t verify the roar money account I provided You all should employ professional customer service agent smh
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Ray (@primeray333) reported@krakensupport What discussions exactly are you having with the Humanity team? What issues are you trying to resolve? It’s been over a week with zero updates and no timeline. Just be honest and tell us what’s actually going on.
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Dale (@DaleMont1785) reported@krakenfx @FIFAWorldCup I recently sent $3000 to my Kraken wallet, no response from support at all, no money and its been over a hour!
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Matej (@matejbusic) reportedHi @jespow and @c7five I am disgruntled @krakenfx customer. Lately, Kraken has been freezing funds, no reason given. Communication cut off. 8th day today my $ frozen. I have in turn been warning people on X to stay away from Kraken. Is this really a good look for Kraken?
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Maximillian (@Maximillia82202) reported@Seb7247 @krakenfx I’ll be honest it’s a skill issue Also you never use stops Profit or zero
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Mr Market (@dogreadsnews) reported@krakensupport Ticket # 2159057. I completed the requested security affirmation but my account remains restricted and support has stopped responding. Please escalate.
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Andrew (@andrewsubb_) reported@brian_armstrong Last time I tried to use your app it was incredibly filled with all kinds of process blockers and "you cannot buy this yet", " you need to wait 3 weeks for this approval ", and all kinds of out of the blue showstoppers. @krakenfx had zero issues. Zero (0). So, no thanks.
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Nitin Danak (@Nitkama) reported@krakensupport now I am seating here and no one replying or providing any information and telling me sensitive information, they have no clue what they are doing, No agent on their Kraken Pro support chat, I tried for the whole day
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India Crypto Research (@icr_indiacrypto) reported@CoinDesk @krakenfx @solana 2,500 tokens, most of which never had a path to a centralized exchange before. Settlement under 60 seconds, fees under a cent, no seed phrase. Kraken just gave retail users access to the exact liquidity window that used to belong only to people who could run their own wallet.
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Hussain Zulfiqar (@hussainzulz) reported$TAO is leading the decentralized AI race. First @krakenfx, now it's @OKX showing its support for the Bittensor ecosystem. Long-term bullish.
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FTF 📜 (@XSpark10) reported@krakenfx You guys are Thieves! You treat your customers like **** theyll return it in kind. @krakenfx
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Maskripto (@fypdonk) reported@SA0bmh @kraken @mayurgupta77 I am speaking not only for myself, but for many other loyal, long-term users who are facing the same injustice. We have all fully complied with document requests to prove our funds are clean. Kraken’s current policy forcing innocent, verified users to obtain impossible government 'Specific Licences BVI' is not compliance, it is a failure of service. If we have proven our funds are legitimate, Kraken must provide a refund/reversal. Treat us with the fairness we deserve, unless you have concrete proof of illicit activity, stop trapping us and other innocent users in this impossible loop. #web3 #krakenfx
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Anna (@BlondeTexan71) reported@krakenfx Do you have a customer service email
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Matej (@matejbusic) reported@krakenfx My take is you are robbers at @krakenfx Why is my account frozen? What about houndreds of other users of yours? What can't you acknowledge us and fix this? I will not let you just take my money and then ghost me
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Ray (@primeray333) reported@krakenfx “I believe freezing customer funds for multiple days with no explanation or timeline is a violation of your regulatory obligations as a registered exchange. Humanity crypto has been frozen for 5 days and this issue needs to be investigated.
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Fosya (@Fosyartoj) reported@krakensupport Hello Kraken support. I need your help. My account was closed without my notice after connecting Kraken Wallet. It’s been a month and your team is not answering me :(
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leogarbarino (@leogarbarino1) reported@krakenfx @FIFAWorldCup Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690
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ReHell (@ReHell_Gaming) reported@LaydeeyBug @krakenfx What's the next step? Have you contacted support or taken any action?
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Lubinga Daniels Kironde (@LKironde64186) reported@FabrizioRomano @krakenfx @FIFAWorldCup All africans let us support mexico when playing SouthAfrica.