Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (50%)
- Transactions (25%)
- Login (17%)
- Transfer (8%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stockholm
|
Mobile App | 4 days ago |
 Province de Liège
|
Mobile App | 17 days ago |
 Mannheim
|
Mobile App | 17 days ago |
 Paris
|
Mobile App | 17 days ago |
|
L’Étrat
|
Login | 18 days ago |
|
Paris
|
Mobile App | 18 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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Luck 🍀, Ca-caw - @ Schiedam (@Luck_x_Luck) reported@krakensupport It is not a connectivity problem, it's a pop up page in the app blocking the option to log in in the first place.
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GiSar (@sar_gian) reported@iamlizmarino @krakensupport Same 4 me. Holding for a week. Support never wrote back. They are bs
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Kodark🃏 (@kodarkweb3) reported@Hodl_fm @krakenfx Regulation is the real catalyst. The products matter, but access matters more.
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Crypto Shark Trading (@cryptoshark0x) reported@krakensupport hello, I'm having issues with your app as it isn't loading. Please help I have already deleted the cache, reinstalled the app and now I cannot even log in after having reinstalled the app on android. Could you please help or tell us what is going on currently?
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Ray (@primeray333) reportedWhy is #kraken #krakensupport the only exchange that can’t trade $H. They say it’s a problem with humanity’s gateway but no other exchange is having issues. They froze it for 9 days causing holders to lose money. Seems like they don’t want liquidity leaving their platform.
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F@NTM! (@Jewjubrown) reported@krakensupport good day please I have not been able to access my account for over 5months. Not on the app not via web. Where can I send an email please.
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Ray (@primeray333) reported@krakenfx #krackenfx #krakensupport says there’s a incident and that’s why humanity has been locked for 8 days. Every other exchange is trading #humanity kraken denies it’s their issue. They blame it on humanity but nobody else is having problems.
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Maskripto (@fypdonk) reported@mwturetzky @ChatGPTapp As Head of Litigation, how does @krakenfx justify using the HTX incident as a blanket excuse to freeze assets that have already been cleared through personal wallets? Forcing long-term users (8+ years) into a legal dead-end by demanding 'Specific Licences' is an impossible burden. We’ve provided clear proof of ownership. If assets are verified legitimate, why is a refund/reversal not offered? We deserve a fair resolution, not a compliance loop that treats innocent users as collateral damage. Ticket #21610793
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Eric Henjum 💙🧢🅳🅶🅱 (@henjumeric43) reported@Adam_Ogilvie_ @SherzodKhanCity @krakenfx It's been attempted. Not saying its impossible but I would not put much effort into it. Plus, I've adapted the mindset of "fck any exchange who hasn't already listed" They've showed their cards and I wouldn't support them even if they listed. I'll stick with the OGs
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nuria var (@AdrianoGenghi) reported@krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980
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Deplorable A (@Crimson_n_Cream) reported@krakensupport So sent and got a brief contact, but now it has been over FOUR DAYS you have held my money, over something which should take five minutes to resolve and release pay to me. What gives?? Is this the customer service you give to all??
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Ribbitch (@ARibbitFromAfar) reported@krakenfx @krakensupport Tell your support bot to get me to a human. It’s been over two hours
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Ray (@primeray333) reported@krakenfx Not a good morning I lost a lot of money because you froze humanity crypto, it’s been days and still haven’t resolved this issue.
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ShoshonaRone (@RoneShoshona) reported@enni_nator @krakenfx Go look on Reddit they locked Mass amount of people out of their funds and then play games with customer service
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⚡slavetosound⚡ (@slavetosound85) reported@stockplaymaker1 $ADTX at open or fade for a dip? Don’t have access to pre market on @krakenfx :(
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ReHell (@ReHell_Gaming) reported@LaydeeyBug @krakenfx What's the next step? Have you contacted support or taken any action?
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nuria var (@AdrianoGenghi) reported@krakenfx @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980
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Cassanova (@cassanova_eth) reported@DavidLRipley @krakenfx Hello, i made a cash withdrawal on kraken and you told me it’s going to take at least 2 business days and it’s been more than a week, i can provide any information you need, I tried reaching out to your support but to no avail, bot keeps giving me the same answer
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Solana 🧭 Compass (@SolanaCompass) reportedJUST IN: @krakenfx embedded on-chain Solana DEX trading in its main app — giving 10M+ users access to 2,500+ tokens with no separate wallet or seed phrase required. Trades route through Jupiter via an auto-created Privy wallet. Users never leave Kraken.
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Maskripto (@fypdonk) reported[DAYS 3] 🛟 Since my deposit was successfully credited but remains under an internal hold due to the HTX sanction protocol. As a fully verified user for 4 years with a consistent track record, this indefinite hold is becoming highly unreasonable. Leading platforms like Binance, OKX, and WhiteBIT have already refined their screening tools to effectively differentiate between sanctioned entity activity and legitimate personal transfers. I have already provided all documentation to verify the source of these funds. I urge the compliance team to expedite the manual review and release the hold on my balance. I look forward to a swift and professional resolution to this long-overdue issue. Latest Update from Kraken: "No certainty or clarification just waiting and waiting" If anyone has experienced something similar, please leave a comment and let’s work together to seek justice @krakensupport @Xiaodu_HTX #Kraken
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CoinCollector (@boederzeng1) reported@krakensupport I was a verified customer. Kraken restricted my account without warning while I had an open futures position. UI/app blocked access, but API showed live exposure. I had to close via API, turning about -$26 into -$295. Ticket #21659447. Please escalate.
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Zarrish Anomage 🧙♂️,🧙♂️ (@zar_rish) reported@dylan1970q7 @krakensupport @krakenpro Day 11 here without no fix
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Laydeebug “lexoraux.com” (@LaydeeyBug) reported@krakenfx YOU ARE TERRIBLE. You are holding my withdrawal for no reason. I’ve sent a dozen emails and you’ve not responded to a single one. I want my funds today, and tomorrow I’ll close the account. You are scammers.
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Maryvale (@PhxRasta) reported@FabrizioRomano @krakenfx @FIFAWorldCup ******* loser holy ****
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Matej (@matejbusic) reported@krakenfx takes your money, then goes quiet. Day 8 no reason given, no support available...
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Lorenzo (@Perafunk) reported@FabrizioRomano @krakenfx @FIFAWorldCup Boooo **** off
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Ray (@primeray333) reported@krakenfx Why was Kraken the only exchange having issues with $H? They locked humanity for 10 days, no other exchange did this. Most exchanges already started trading on the new contract. There are 40 exchanges that didn’t have an issue. @krakensupport
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RaccoonsUnleashed (@RaccoonUnleash) reported@krakensupport It may be helpful to know that I just got a push-up notification about my limit order being triggered - the issue seems to be restricted to the UI.
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Laydeebug “lexoraux.com” (@LaydeeyBug) reported@krakensupport Don’t use Kraken. They keep your investments to earn more money for themselves and refuse to reply to your pleas for help.
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Taylor1402 (@Taylor14028613) reported@krakensupport WTF is the meaning of all this