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Kraken

Kraken status: access issues and outage reports

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Full Outage Map

Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

  • 58% Mobile App (58%)
  • 17% Transactions (17%)
  • 17% Login (17%)
  • 8% Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

CityProblem TypeReport Time
Valence Mobile App 5 days ago
Stockholm Mobile App 14 days ago
Province de Liège Mobile App 27 days ago
Mannheim Mobile App 27 days ago
Paris Mobile App 27 days ago
L’Étrat Login 27 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

  • GOVhackersNmyPH
    IAMVEGASCHICK (@GOVhackersNmyPH) reported

    @krakensupport I am DESPERATE!! NOV 2023 LAST TIME I WAS ABLE TO ACCESS MY ACCOUNT I HAVE GONE BK AND FORTH WITH EMAILS WITH U GUYS THEN NEVER HEARD FROM U AGAIN HACKERS ALSO TOOK OVER MY EMAILS ! THEY STOLE MY CRYPTO! I ONLY PURCHASED I NEVER SOLD ANYTHING AND I BOUGHT XRP CHEAP

  • JamesClips22
    James 🇻🇦 (@JamesClips22) reported

    Anyone who uses crypto stay away from @krakenfx made a few thousand in deposits the past couple of weeks, made one withdrawal of £800 and they’ve locked my account for 3 days with zero communication, not even an email. AI bot refuses to put you through to live support too

  • MacroPerch
    Andres (@MacroPerch) reported

    @krakensupport Ok, since you cannot help, can I escalate the ticket? You are confirming my $810 is gone, and it would be too resource intensive to retrieve.. Can I submit any further request to get help?

  • dzaja87
    Dusan Djajic (@dzaja87) reported

    @krakensupport worst support i ever had. Im waithing for more than 20 days for answer on my question why my recurrings are failing! My credit card deposit is not confirmed for 10 days and all you can do is to give me AI to chat with me.

  • leogarbarino1
    leogarbarino (@leogarbarino1) reported

    @arjunsethi Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690

  • geofrei31
    @Xzbit12 (@geofrei31) reported

    @solana @krakenfx All that's left is to review the issue of $SOL inflation and, if possible, burn it down to make it explode like @HyperliquidX

  • Utdridwan
    RIDWAN ★ 🇵🇹 (@Utdridwan) reported

    @FabrizioDaily @krakenfx Down to blockbuster

  • YAGWG
    Richard Watt (@YAGWG) reported

    @krakenfx I'd like to open a wallet with Kraken, but I've got a question or two that I've submitted via the privacy policy page's contact form (sorry, but I couldn't see any other email address on the site).

  • XSpark10
    FTF 📜 (@XSpark10) reported

    @Calcifurious @brian_armstrong @krakenfx just straight up steals the customers money and their customer support straight up ai slop, kraken ai Kai. Remember when Krak bought Cryptowatch? Cryptowatch was awesome and then became laggy and buggy. I dumped kraken for binance and am much happier.

  • BITCOIN_OR_HFSP
    Bitcoin Bull 🟠 ∞/21M (@BITCOIN_OR_HFSP) reported

    @JamesClips22 @krakenfx That’s terrible.

  • mathiasonea
    Mathias Onea (@mathiasonea) reported

    @FabrizioRomano @krakenfx In my opinion, France 🇫🇷 have shown the most consistent performances (so far…) It might come down to yet another showdown in the final with messi and mbappe. If ronaldo doesn‘t kick out France before.

  • FUNCURVEMEDIA
    FUNCURVE👁️‍🗨️👁️‍🗨️ (@FUNCURVEMEDIA) reported

    @DavidLRipley @DavidLRipley @krakensupport -Been locked out of my Kraken account for 3 weeks. ‘Services Limited’ message, $495 stuck, ZERO support response to multiple tickets. South Carolina customer here. This needs escalation ASAP or I’m filing regulatory complaints. Please help. #Kraken

  • edras6843
    Edras (@edras6843) reported

    @krakensupport You say the same ******* **** over and over again. Everyone’s sick of your ****. You have held millions of $ worth of money to fund the FIFA cup and hey we provide you with every bit of information and tell you why we need the funds it’s the same scammy response for weeks

  • jbfly46
    Lucifer Lucifero (@jbfly46) reported

    @krakensupport I’m unable to unstake my ETH in bonded restaking using any of the methods provided by Kraken’s AI assistant, nor with any of the methods found on Kraken’s website.

  • matejbusic
    Matej (@matejbusic) reported

    @krakenfx takes your money, then goes quiet. Day 8 no reason given, no support available...

  • LionessOnX
    LionessX ₿🦁👠 (@LionessOnX) reported

    @krakensupport I just did, thanks so much... it's been happening for days and not the first time and I tried to look for help inside the app/website... thank you!

  • jkc0le
    J (@jkc0le) reported

    @krakenfx Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?

  • sha256cheddar
    Sha256Cheddar ❤️ ᛤ 🐕 (@sha256cheddar) reported

    @krakensupport I can’t get real futures trading api key working for my bot. I’m in the u.s. Is it available?

  • Derek9o9
    Derek (@Derek9o9) reported

    @KrakenSupport @krakenfx My account review has been pending for 24+ hours and I have an open ticket # 21627795. I have funds that I need access to for risk management. Can someone please review my case or provide an update? Thank you.

  • dom_de_la_rose
    Dom (@dom_de_la_rose) reported

    @zkDragon i wonder if i can use my @krakenfx or @coinbase login to prove i'm American to access AI?

  • bryanmonterreyx
    bry (@bryanmonterreyx) reported

    I have like 200$ locked in that stupid @krakenfx website till Friday-Saturday

  • sar_gian
    GiSar (@sar_gian) reported

    @krakensupport KRAKEN APP SUCKS. THEY SCAM. SUPPORT IS BULLSHIT. APP IS BS. THEY ARE BS

  • Derek9o9
    Derek (@Derek9o9) reported

    @KrakenSupport @krakenfx I have an open ticket #21839264. I have funds that I need access to for risk management. Can someone please review my case or provide an update? Thank you.

  • _TruthCrusader
    Truth Crusader Ӿ (@_TruthCrusader) reported

    @satoshizzle @krakenfx Thankfully ditched Coinbase awhile back for their lack of Nano support. Kraken and $XNO for the win!

  • CryptoChrisG
    Ƀ Chris (@CryptoChrisG) reported

    @Kropotkin57 It’s like they’re battling for worst costumer support @krakenfx & @coinbase

  • TannerW47087
    TanManCan (@TannerW47087) reported

    @BeldexCoin When can I expect to finally have access to my coins on @krakensupport ???? It's been 22 days of hearing "soon"... 22 days is not soon... 22 days is getting to the point of flat out ridiculous...

  • CalmnessWithin
    Towards Blissful Moments (@CalmnessWithin) reported

    @krakensupport hello, can you please do something about the website and app versions for the charting and other features within it. As the drawings do not transfer/keep in place if used on different/same devices. Having the ability to quickly add sl/to. Plus many others...

  • jkc0le
    J (@jkc0le) reported

    @krakenfx Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?

  • fypdonk
    Maskripto (@fypdonk) reported

    @mwturetzky @ChatGPTapp As Head of Litigation, how does @krakenfx justify using the HTX incident as a blanket excuse to freeze assets that have already been cleared through personal wallets? Forcing long-term users (8+ years) into a legal dead-end by demanding 'Specific Licences' is an impossible burden. We’ve provided clear proof of ownership. If assets are verified legitimate, why is a refund/reversal not offered? We deserve a fair resolution, not a compliance loop that treats innocent users as collateral damage. Ticket #21610793

  • thoniateez
    The Real Okiemute of Portharcourt (@thoniateez) reported

    @FIFAWorldCup @krakenfx Today we support Canada!!!!