Is Kraken down?
Problems detected
Users are reporting problems related to: website, mobile app and transactions.
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 05: Problems at Kraken
Kraken is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
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Website (44%)
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Mobile App (33%)
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Transactions (17%)
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Login (6%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Naples |
Website | |
| Santa Fe |
Website | |
 Cuauhtémoc |
Mobile App | |
 Mississauga |
Website | |
 Pordenone |
Website | |
 Carlet |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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ALPHQ
(@alphaloops) reported
@krakensupport @krakenfx You forgot to reset the values? All the crypto is down still lol
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Ottomatic
(@OttoBraun1976) reported
@metamorph0sis2 @krakenfx SHX is dying a slow death just like every other crypto project.
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Relai 🇨🇭
(@relai_app) reported
@MinistryofTru16 @krakenfx @hodlhodl Hey ser, can you DM me the issue? On my end, everything is working
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breakmysoul
(@breakmysou8424) reported
@krakensupport @GoldCoastCrypt1 please see my post... I am really disappointed at your service.
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connxbot
(@connxbot) reported
@ItsDave_ADA Funny thing is wallet limitations is my problem. The support and interworking of ledger (I see as critical), mobile wallets and Dapps is so inconsistent. So do a lot on @krakenfx, but then cardano and Dapps don't get the tx. Also the liquidity and fees for trading were an issue
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Taiwo
(@TaiwoYusuf61848) reported
@RiverdotInc @krakenfx Looking good,more barriers to be broken!
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ren
(@ren62619904) reported
@krakensupport @realvijayk How can we contact you our withdrawal has been pending for 3 wks now and can’t get anyone to help us
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Audeo S
(@audioshitehawk) reported
@Tedgraphy @krakenfx disabled access to their derivatives platform on 10/10, and I had some low leverage positions open, being locked out meant I couldn't close or exit positions. Lost 10k tokens + 10k in USDC in 20 minutes.
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nyilasherceg
(@nyilasherceg) reported
@krakensupport Hello! I have an issue with my wallet app!!! It's not updating , IT shows the token but with 0 value , and also can not syncronize with the kraken exchange!!!
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TRADE•SNYPER ◉📈📊
(@TradeSnyper) reported
@mmdiamond999 @krakenfx @GizmoImaginary I don’t fink he kan fit down those pipes
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George
(@_vampyrus) reported
@krakensupport Mobile app isn't working?
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ADA_ACE
(@TheADA_ACE) reported
@Alex_ADA_ @krakenfx help @TapTools out here.
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PhiTrần1407 | 🌊RIVER 🟨
(@PhiTran2612) reported
@ThanhPh68545130 @krakenfx @RiverdotInc Kraken listing isn’t just about trading access it’s validation. It signals River’s model is being recognized by one of the most reputable exchanges, building trust for the next growth phase.
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Zoom
(@GamingWithZoom0) reported
@krakensupport @krakenfx Bro why is yall app down?
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connxbot
(@connxbot) reported
@krakensupport @7nnkk12 Financial blocks are a nightmare as users though. I've quit using some other platforms and found other workarounds for all sorts these problems. Security is important but things need to remain usable too, other wise go somewhere else.
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ابو الذهب
(@fx_charter) reported
@SherlockHoes0 @krakenfx @bertcoincto It gets me angry influencers promoting to buy this at 0.09-0.07 and it already nuked down to 0.03.
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breakmysoul
(@breakmysou8424) reported
@krakensupport still no client service
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Nedo.4B 🌊RIVER
(@B93329649) reported
@RiverdotInc @krakenfx $RIVER has access to quality capital.
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Ashley
(@AshleyCNFT) reported
@Alex_ADA_ @krakenfx for business account been great for a few years, really good customer service.
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trexneedsspit
(@100_MarkMedina) reported
@krakensupport @krakenfx Still shut down, just like our government. Unable to make moves. Please advise
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BeyondBorders
(@ZaiStrategy) reported
@krakenfx You are as good as your customer service …. @krakenfx @krakensupport Regarding: #16155690 I have emailed so many times, no replies. Open ticket since Feb 2025. Please escalate the matter. Thanks
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Bullum 🎮
(@bullumCrypto) reported
@MEXC_CST just use @krakenfx never had an issue in my life
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Defi-the-Oz 🐍 🧠
(@OzDefi) reported
@Alex_ADA_ I would use @krakenfx coinbase has terrible customer service and the bid ask spreads are huge. CB is for noobs.
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FUDamentals
(@SlippagePlus100) reported
@drewtility @pepecoins @krakenfx Took way too long and Kraken isnt that popular. Look at the tokens you're listed with there, wtf are those projects?
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Virk2025
(@virk2025) reported
@krakensupport Hi Still not working in Australia. Its keeps loading.
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Stephanie Izevbizua and Web Debt Solutions, LLC
(@ladyscorp02) reported
Again..to get your mo ey out you have to open a "wallet" account. Get a @krakenfx account. Download this app or use the website. Verify your id information. Download the Google Authenticator app as well. This Authenticator gives a new 6 digit code for every time you log in @krakenfx. It's required. You can link your bank account or debit card.. yes prepaid debit cards and bank accounts as well. You will be given a lightening wallet address ..this is for smaller transactions and a btc or bitcoin address this is for larger transactions such as these apps.. there is no limits on transfers... copy the btc wallet address on your withdrawal on this app and the previous one I put out and it will send your monies there. Just sell your btc and you will have cash to deposit into your checking account or debit card. That's all. That easy.
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Anonymous freethinker
(@CandyPhlipper) reported
@krakenfx @WatcherGuru Only conviction retail investors should have is that You will be saying this all the way down.
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royalmale.io
(@royalmale_io) reported
@krakenfx @arjunsethi @pete_rizzo_ Hi David... I've been told by your support team, that recovering tokens sent to the wrong block chain is "painstakingly difficult". This implies that it can be done, but you just dont want to...? Would that be a fair assumption...? Regards.
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BeyondBorders
(@ZaiStrategy) reported
@krakenfx You are as good as your customer service …. @krakenfx @krakensupport Regarding: #16155690 I have emailed so many times, no replies. Open ticket since Feb 2025. Please escalate the matter. Thanks
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JUDGMENT
(@TopGuy2048) reported
@krakensupport Hey what's the deal? I sold XRP Saturday and it still says "pending". PLEASE HELP!