Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (73%)
- Transactions (9%)
- Login (9%)
- Transfer (9%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris
|
Mobile App | 6 days ago |
|
Bordeaux
|
Transfer | 6 days ago |
|
Valence
|
Mobile App | 1 month ago |
 Stockholm
|
Mobile App | 2 months ago |
 Province de Liège
|
Mobile App | 2 months ago |
 Mannheim
|
Mobile App | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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Jesse (@jessebabies) reported@Hanakookie1 @krakenfx @coinbase he may know some things but many custodians using single points of failure requires some public disclosure or verification, no? isn't that the problem we need to overcome here. lets open source what we're doing, especially the largest houses.
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Jean Pellegrino (@Dhinapratama1) reported@Larryjoe625561 @krakenfx Hi, do you need any assistance? We’re happy to help.
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Towards Blissful Moments (@CalmnessWithin) reported@krakensupport hello, can you please do something about the constant unwanted resetting of the settings on the website for prop trading. I'm constantly having to redo my drawings and my other settings for multiple charts. Can you add a button that locks in and saves it manually?
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Yaki (@Yaki_fomoArt) reported@jords @krakenfx @Tradermayne purple gud hits different when support actually ships
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Derek (@Derek9o9) reported@KrakenSupport @krakenfx I have an open ticket #21839264. I have funds that I need access to for risk management. Can someone please review my case or provide an update? Thank you.
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Wil Ro (@FixTheMoneyBTC) reported@krakenfx hello Kraken I'm need support to log into my account before I lose my account to the state. I need to speak to a person. I'm locked out and have little time to do this. Please help
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Miles Dyson (@n3li5) reported@krakenfx "Spend more than your cash balance" is a bold pitch when I can't even access the cash balance I already have. 2,789 USDC frozen in my verified account for 5 days, withdrawal stuck "pending". Ticket #22022567. Maybe ship that feature first? @krakensupport
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Xavier Xemard (@toledanogonzalo) reported@derf_liw @krakensupport Hi! 👋 Let me know if you need any help. I’m here to support you.
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Mernsour Verlarrervey (zetarium) | ETHGas ⛽ (@Mernsour345) reported@krakensupport Please I can't login to my exchanger account kraken
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Mohamed Hassanein (@Hassanein_Labs) reported@krakenfx @WilliamsF1 I opened an account on Kraken about a year and a half ago and until now I have not been accepted because of the face photography, and the problem is that there is no option to photograph the face again, I contacted support but to no avail, I do not see the option to try again.
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Myk (@mauleani) reported@PardonMyTake @krakenfx PFT with another awful draft 🔥
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jimmy (@108gua) reported@krakensupport There are many exchanges on the market, and other exchanges don't charge fees for this type of exchange. I chose you because I trust you. I contacted you immediately after the accidental contact because I believed you would help users solve the problem, instead of telling me, "This is your own problem; our fees are clearly stated." It's common knowledge that currency exchanges of the same value on any platform have almost no fees. I hope you can help me resolve this issue.
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FEBO (@AnicicZvonko) reportedHi, I am stuck in a support form loop. I deleted my 2FA and cannot open a ticket via web. Please help me create a recovery ticket."@krakensupport
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bags (@onlyprofitable) reported@108gua @krakensupport Shut up it’s a ******* skill issue, cant you read??? It clearly says there will be a fee lmao. If you use kraken pro the fee would’ve been minimal.
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Lucifer Lucifero (@jbfly46) reported@krakenfx Not enough funds for me to be able to place a limit order to sell 15 $NGVC stocks when there’s well over the amount of the regulatory fee in USD in my account? A lot of the errors of the Kraken platform make it seem as if they were intentional in order to keep users on the platform even when they didn’t want to be, and others look like just pure stupidity or an overstressed and overworked staff.
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Chrisncreation.inj 🥷 (@NwudeChris1) reported@JoshuaAbel68 @injective @krakenfx Indeed, no bridging issues ✅
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Angel (@YojadKang) reported@blaack_mambaa $ANYONE isn’t listed on @krakenfx they announced a listing late last year and then it never happened and they deleted the post, since that moment it’s been down only, over 90% drop since then and they ignore any questions to why the listing didn’t happen @AnyoneFDN
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Mark - Crypto Recovery (@RecoverwithMark) reported🚨 Crypto Safety Alert: #AscendEx | #Kraken | #KrakenFX 🛑 Stay cautious if your withdrawal remains stuck as "initiating" or pending for an extended period. Keep all transaction records and verify any instructions independently before taking further action. 📩 DM us for confidential guidance and support if you've been affected.
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FOLDSZN (@Foldszn2) reported@kick_rekztv @krakenfx **** over 300$ pending that crazy
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Towards Blissful Moments (@CalmnessWithin) reported@krakensupport hello, I'm having issues with the website trading feature closing my orders when I didn't press the 'x' on the orders already posted on the chart. While zooming in/out.
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Tushant Suneja (@tushant_suneja) reportedinstitutional crypto access is 90% about @coinbase broker distribution. @krakenfx is 6 months behind.
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Danny (@BetTheOver85) reported@PardonMyTake @krakenfx These were absolutely terrible, also am I the only one who’s wife doesn’t make him go to all this dumb stuff? The worst one is pumpkin patch/apple picking/fall nonsense. Honorable mention: family portraits
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Miles Dyson (@n3li5) reported@mwturetzky "Fix money and you fix the world." "We will fight so you can." Beautiful words from a company that froze my own money for days and won't even answer me. Verified account, 2,789 USDC stuck "pending", ticket #22022567 ignored. @krakenfx @krakensupport
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jester (@thejester) reportedanyone got a hookup w @krakenfx @krakenpro @krakensupport? need help verifying to use the platform, it won't take my info
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Mernsour Verlarrervey (zetarium) | ETHGas ⛽ (@Mernsour345) reported@krakenfx I can't login to my account 😭
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Petrify (@PetrifyTCG) reportedWhy is it so hard to open a @krakenfx business account? Anyone know anyone in Aus who can help? Have all the documentation and they're taking forever/not replying
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FutureObserver (@ernestobtc) reported@krakensupport @krakenfx My account has been restricted and my €1,500 SEPA deposit has been on hold. I have already submitted all the requested information, but I am still waiting for my case to be reviewed. Could someone please look into my support ticket? Thank you.
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Rx (@robindotbd) reported@krakensupport @krakenfx I deposit Bsc network USDT but Kraken not support Bsc network, not help recovery 😡😡😡 others exchange Coinbase, Binance, or more exchange recovery possible not safe kraken
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Tushant Suneja (@tushant_suneja) reportedkraken acquires @MudrexHQ by q2 2027. @KrakenFX is the only exchange with a working acquisition strategy. indian crypto operators are the next target
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WallStreetX (@WallStreetXHQ) reportedWSX News:🚨 Kraken Investigating Instant Buy Issue Causing Fiat Balances to Display as €0 for Some Users @krakenfx has confirmed that it is actively investigating a technical issue affecting its Instant Buy feature after some users reported that their available fiat balances were incorrectly displaying as €0 (or the equivalent amount in other supported fiat currencies). According to Kraken, the issue appears to impact the balance shown when users attempt to make an Instant Buy transaction, potentially preventing them from completing purchases despite having sufficient funds in their accounts.