Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (50%)
- Transactions (25%)
- Login (17%)
- Transfer (8%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stockholm
|
Mobile App | 5 days ago |
 Province de Liège
|
Mobile App | 18 days ago |
 Mannheim
|
Mobile App | 18 days ago |
 Paris
|
Mobile App | 18 days ago |
|
L’Étrat
|
Login | 18 days ago |
|
Paris
|
Mobile App | 18 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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linktopher11 (@VTLink) reportedI don’t know who else needs to hear this but @krakenfx is the worst app out there. Customer service sucks, app sucks, nothing positive to say
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YtilataF 🧑🏻🚀 (@YtilataF04) reported@RaccoonUnleash @krakensupport Same problem 😔
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Deplorable A (@Crimson_n_Cream) reported@krakensupport So sent and got a brief contact, but now it has been over FOUR DAYS you have held my money, over something which should take five minutes to resolve and release pay to me. What gives?? Is this the customer service you give to all??
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Hurricane (@Hurricanelye) reported@krakensupport My account was put on hold due to a small HTX/Huobi transfer 27/05 (or so I gathered from an email similar to this post two days after the transfer). I have responded to support for more details but have had no answer for nearly 2 weeks. Could you look at my ticket for me please?
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⚡slavetosound⚡ (@slavetosound85) reported@stockplaymaker1 $ADTX at open or fade for a dip? Don’t have access to pre market on @krakenfx :(
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J (@jkc0le) reported@krakenfx Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?
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Maskripto (@fypdonk) reported@mwturetzky @ChatGPTapp As Head of Litigation, how does @krakenfx justify using the HTX incident as a blanket excuse to freeze assets that have already been cleared through personal wallets? Forcing long-term users (8+ years) into a legal dead-end by demanding 'Specific Licences' is an impossible burden. We’ve provided clear proof of ownership. If assets are verified legitimate, why is a refund/reversal not offered? We deserve a fair resolution, not a compliance loop that treats innocent users as collateral damage. Ticket #21610793
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freedom (@theguardian1988) reported@krakensupport I've had withdrawals blocked for 4 days. I've been sending emails and trying to speak to a live operator for 4 days. It's a total blank slate. Zero support.
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Matej (@matejbusic) reported@krakenfx My take is you are robbers at @krakenfx Why is my account frozen? What about houndreds of other users of yours? What can't you acknowledge us and fix this? I will not let you just take my money and then ghost me
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Ray (@primeray333) reported@krakenfx #krackenfx #krakensupport says there’s a incident and that’s why humanity has been locked for 8 days. Every other exchange is trading #humanity kraken denies it’s their issue. They blame it on humanity but nobody else is having problems.
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J (@jkc0le) reported@krakenfx @FIFAWorldCup Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?
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Ribbitch (@ARibbitFromAfar) reported@krakenfx @krakensupport Tell your support bot to get me to a human. It’s been over two hours
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Nitin Danak (@Nitkama) reported@krakensupport now I am seating here and no one replying or providing any information and telling me sensitive information, they have no clue what they are doing, No agent on their Kraken Pro support chat, I tried for the whole day
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Izulisen (@Izulise) reported@krakensupport My deposit of 109 USDC via Polygon is "On Hold" since June 11. Ref ID: FTfUb2T...Please help resolve urgently.
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Claude (@claudedonze) reportedcan't find my address, the Ref-ID or Transaction ID provided by Kraken on CantonScan (?) anyone @krakenfx can help me out here
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GiSar (@sar_gian) reported@iamlizmarino @krakensupport Same 4 me. Holding for a week. Support never wrote back. They are bs
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FTF 📜 (@XSpark10) reported@Calcifurious @brian_armstrong @krakenfx just straight up steals the customers money and their customer support straight up ai slop, kraken ai Kai. Remember when Krak bought Cryptowatch? Cryptowatch was awesome and then became laggy and buggy. I dumped kraken for binance and am much happier.
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Howard Brown (@BigDog0601) reported@DanielPerusAO @krakensupport Are you able to finally get some help because I’m having the same issue
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Onlyonehunter | ETHGas ⛽ (@onlyonehunter12) reported@CryptoMiners_Co @krakenfx @krakenpro This is actually a pretty big move. Easier access to perpetuals in the U.S. was only a matter of time
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nuria var (@AdrianoGenghi) reported@krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980
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Matej (@matejbusic) reportedHi @jespow and @c7five I am disgruntled @krakenfx customer. Lately, Kraken has been freezing funds, no reason given. Communication cut off. 8th day today my $ frozen. I have in turn been warning people on X to stay away from Kraken. Is this really a good look for Kraken?
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Maximillian (@Maximillia82202) reported@Seb7247 @krakenfx I’ll be honest it’s a skill issue Also you never use stops Profit or zero
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Inessa (@AiTrustNFT) reported@krakenfx wants millions of users for their network ink, but in the end, they may end up with millions of dissatisfied people who will fundamentally ignore the @inkonchain network. This is a huge problem with all airdrops after TGE.
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SONEGO⚡️ (@juliano_sonego) reported@krakenfx What a ****** service,@kraken this new pix deposit company!!! Before it worked fine!!! Don't move on a team that's winning !!payamigo sucks
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SONEGO⚡️ (@juliano_sonego) reported@krakenfx What a ****** service,@kraken this new pix deposit company!!! Before it worked fine!!! Don't move on a team that's winning !!payamigo sucks
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Andrew (@andrewsubb_) reported@brian_armstrong Last time I tried to use your app it was incredibly filled with all kinds of process blockers and "you cannot buy this yet", " you need to wait 3 weeks for this approval ", and all kinds of out of the blue showstoppers. @krakenfx had zero issues. Zero (0). So, no thanks.
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FTF 📜 (@XSpark10) reported@krakenfx You guys are Thieves! You treat your customers like **** theyll return it in kind. @krakenfx
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toby or not toby (@talgya) reported@krakensupport so who gets access to it?
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Eric Henjum 💙🧢🅳🅶🅱 (@henjumeric43) reported@Adam_Ogilvie_ @SherzodKhanCity @krakenfx It's been attempted. Not saying its impossible but I would not put much effort into it. Plus, I've adapted the mindset of "fck any exchange who hasn't already listed" They've showed their cards and I wouldn't support them even if they listed. I'll stick with the OGs
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Ray (@primeray333) reportedWhy is #kraken #krakensupport the only exchange that can’t trade $H. They say it’s a problem with humanity’s gateway but no other exchange is having issues. They froze it for 9 days causing holders to lose money. Seems like they don’t want liquidity leaving their platform.