Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (58%)
- Transactions (17%)
- Login (17%)
- Transfer (8%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Valence
|
Mobile App | 5 days ago |
 Stockholm
|
Mobile App | 14 days ago |
 Province de Liège
|
Mobile App | 27 days ago |
 Mannheim
|
Mobile App | 27 days ago |
|
Paris
|
Mobile App | 27 days ago |
|
L’Étrat
|
Login | 27 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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IAMVEGASCHICK (@GOVhackersNmyPH) reported@krakensupport I am DESPERATE!! NOV 2023 LAST TIME I WAS ABLE TO ACCESS MY ACCOUNT I HAVE GONE BK AND FORTH WITH EMAILS WITH U GUYS THEN NEVER HEARD FROM U AGAIN HACKERS ALSO TOOK OVER MY EMAILS ! THEY STOLE MY CRYPTO! I ONLY PURCHASED I NEVER SOLD ANYTHING AND I BOUGHT XRP CHEAP
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James 🇻🇦 (@JamesClips22) reportedAnyone who uses crypto stay away from @krakenfx made a few thousand in deposits the past couple of weeks, made one withdrawal of £800 and they’ve locked my account for 3 days with zero communication, not even an email. AI bot refuses to put you through to live support too
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Andres (@MacroPerch) reported@krakensupport Ok, since you cannot help, can I escalate the ticket? You are confirming my $810 is gone, and it would be too resource intensive to retrieve.. Can I submit any further request to get help?
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Dusan Djajic (@dzaja87) reported@krakensupport worst support i ever had. Im waithing for more than 20 days for answer on my question why my recurrings are failing! My credit card deposit is not confirmed for 10 days and all you can do is to give me AI to chat with me.
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leogarbarino (@leogarbarino1) reported@arjunsethi Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690
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@Xzbit12 (@geofrei31) reported@solana @krakenfx All that's left is to review the issue of $SOL inflation and, if possible, burn it down to make it explode like @HyperliquidX
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RIDWAN ★ 🇵🇹 (@Utdridwan) reported@FabrizioDaily @krakenfx Down to blockbuster
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Richard Watt (@YAGWG) reported@krakenfx I'd like to open a wallet with Kraken, but I've got a question or two that I've submitted via the privacy policy page's contact form (sorry, but I couldn't see any other email address on the site).
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FTF 📜 (@XSpark10) reported@Calcifurious @brian_armstrong @krakenfx just straight up steals the customers money and their customer support straight up ai slop, kraken ai Kai. Remember when Krak bought Cryptowatch? Cryptowatch was awesome and then became laggy and buggy. I dumped kraken for binance and am much happier.
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Bitcoin Bull 🟠 ∞/21M (@BITCOIN_OR_HFSP) reported@JamesClips22 @krakenfx That’s terrible.
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Mathias Onea (@mathiasonea) reported@FabrizioRomano @krakenfx In my opinion, France 🇫🇷 have shown the most consistent performances (so far…) It might come down to yet another showdown in the final with messi and mbappe. If ronaldo doesn‘t kick out France before.
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FUNCURVE👁️🗨️👁️🗨️ (@FUNCURVEMEDIA) reported@DavidLRipley @DavidLRipley @krakensupport -Been locked out of my Kraken account for 3 weeks. ‘Services Limited’ message, $495 stuck, ZERO support response to multiple tickets. South Carolina customer here. This needs escalation ASAP or I’m filing regulatory complaints. Please help. #Kraken
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Edras (@edras6843) reported@krakensupport You say the same ******* **** over and over again. Everyone’s sick of your ****. You have held millions of $ worth of money to fund the FIFA cup and hey we provide you with every bit of information and tell you why we need the funds it’s the same scammy response for weeks
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Lucifer Lucifero (@jbfly46) reported@krakensupport I’m unable to unstake my ETH in bonded restaking using any of the methods provided by Kraken’s AI assistant, nor with any of the methods found on Kraken’s website.
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Matej (@matejbusic) reported@krakenfx takes your money, then goes quiet. Day 8 no reason given, no support available...
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LionessX ₿🦁👠 (@LionessOnX) reported@krakensupport I just did, thanks so much... it's been happening for days and not the first time and I tried to look for help inside the app/website... thank you!
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J (@jkc0le) reported@krakenfx Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?
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Sha256Cheddar ❤️ ᛤ 🐕 (@sha256cheddar) reported@krakensupport I can’t get real futures trading api key working for my bot. I’m in the u.s. Is it available?
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Derek (@Derek9o9) reported@KrakenSupport @krakenfx My account review has been pending for 24+ hours and I have an open ticket # 21627795. I have funds that I need access to for risk management. Can someone please review my case or provide an update? Thank you.
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Dom (@dom_de_la_rose) reported@zkDragon i wonder if i can use my @krakenfx or @coinbase login to prove i'm American to access AI?
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bry (@bryanmonterreyx) reportedI have like 200$ locked in that stupid @krakenfx website till Friday-Saturday
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GiSar (@sar_gian) reported@krakensupport KRAKEN APP SUCKS. THEY SCAM. SUPPORT IS BULLSHIT. APP IS BS. THEY ARE BS
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Derek (@Derek9o9) reported@KrakenSupport @krakenfx I have an open ticket #21839264. I have funds that I need access to for risk management. Can someone please review my case or provide an update? Thank you.
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Truth Crusader Ӿ (@_TruthCrusader) reported@satoshizzle @krakenfx Thankfully ditched Coinbase awhile back for their lack of Nano support. Kraken and $XNO for the win!
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Ƀ Chris (@CryptoChrisG) reported@Kropotkin57 It’s like they’re battling for worst costumer support @krakenfx & @coinbase
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TanManCan (@TannerW47087) reported@BeldexCoin When can I expect to finally have access to my coins on @krakensupport ???? It's been 22 days of hearing "soon"... 22 days is not soon... 22 days is getting to the point of flat out ridiculous...
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Towards Blissful Moments (@CalmnessWithin) reported@krakensupport hello, can you please do something about the website and app versions for the charting and other features within it. As the drawings do not transfer/keep in place if used on different/same devices. Having the ability to quickly add sl/to. Plus many others...
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J (@jkc0le) reported@krakenfx Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?
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Maskripto (@fypdonk) reported@mwturetzky @ChatGPTapp As Head of Litigation, how does @krakenfx justify using the HTX incident as a blanket excuse to freeze assets that have already been cleared through personal wallets? Forcing long-term users (8+ years) into a legal dead-end by demanding 'Specific Licences' is an impossible burden. We’ve provided clear proof of ownership. If assets are verified legitimate, why is a refund/reversal not offered? We deserve a fair resolution, not a compliance loop that treats innocent users as collateral damage. Ticket #21610793
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The Real Okiemute of Portharcourt (@thoniateez) reported@FIFAWorldCup @krakenfx Today we support Canada!!!!