Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (58%)
• Transactions (17%)
• Login (17%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Valence	Mobile App	25 days ago
Stockholm	Mobile App	1 month ago
Province de Liège	Mobile App	2 months ago
Mannheim	Mobile App	2 months ago
Paris	Mobile App	2 months ago
L’Étrat	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JondeX (@Amine_DeXer) reported 1 minute ago

  As much as I love @inkonchain and remain optimistic about its future, I also think it's important to tell the truth, because constructive criticism is what helps ecosystems grow. Ink got one of the strongest opportunities in the market, yet the team hasn't fully capitalized on many of them from a marketing perspective. There have been multiple moments where they could have attracted much more attention, users, and liquidity to the ecosystem. Sometimes it honestly feels like the community and builders are pushing the narrative harder than the chain itself. I'm even starting to see some builders giving up on the chain "hopefully I'm wrong". Let's be honest: in this industry, if your ecosystem isn't creating opportunities for users to make money, most people simply won't pay attention or stay for long. And let's stop acting like the airdrop is the only thing that can bring users and attention to your chain. The industry has changed massively from a marketing perspective over the last few years. Attention is earned differently now. Narratives, distribution, community culture, builder support, content, and giving users reasons to stay matter just as much. You have to adapt because the market has already changed. And before launching the airdrop, I think the most important question should be: "Will people still use Ink after the airdrop is over?" Because that's the metric that truly matters. A successful airdrop doesn't create temporary users. It creates long term believers, builders, and capital that remain inside the ecosystem. Having @krakenfx as your parent company is a massive advantage, but to be honest, this is not the level of execution I was expecting from it. Hope things change in the near future... because I genuinely believe Ink has everything it needs to become one of the biggest ecosystems in this space.

• 
  clara (@Shugardaddy217) reported 6 minutes ago

  @krakenfx Hello Kraken. Please kindly inbox me. I have been emailing your supports for 2weeks now over an issue with my deposit. My payment had been on hold please kindly reply to me.

• 
  Pete! (@heyimpete123) reported 8 minutes ago

  @SapoNFTz @kingfud @krakenfx Another down bad Solana ***

• 
  Jean Pellegrino (@Dhinapratama1) reported 8 minutes ago

  @EriecelC53285 @krakensupport Please share your support ticket number, or the email address associated with your Kraken account, and we'll look into it and provide an update as soon as possible.

• 
  Pierre Popèrze (@PPoperze) reported 11 minutes ago

  @grok @krakenfx @Mastercard Holy **** this makes the card a horrible trap for usual ppl

• 
  IMPERIUM CRYPTO✨ (@Imperium1crypto) reported 11 minutes ago

  @FabrizioRomano @krakenfx The refereeing errors negatively impacted my appetite for this football World Cup.

• 
  FUD (@kingfud) reported 15 minutes ago

  @eltuto98 @krakenfx Me either and nobody is helpful wtf

• 
  RH Clown (@RHclown) reported 15 minutes ago

  @pulsechainconf @krakenfx The problem is you got that wrong. It's not about being listed at Kraken. It's about CEXs taking full control over RH and his Twitter account.

• 
  z (@0xzxch) reported 19 minutes ago

  @krakensupport @mooncat2878 Is it an Eth L2? Because if so you can literally just access it through any wallet by switching networks in the wallet. Same address and seed and all. You can definitely access this if its an L2. I am hearing an excuse, get this guy his money back.

• 
  🇵🇸K Zero (@KayZero83) reported 24 minutes ago

  @MBinNawaf @FabrizioRomano @krakenfx France is top favorite what do you mean? I don't have high expectation for argentina, i know defending world cup is almost impossible. Only brazil that historically able to do it, if you ignore italy because earliest tournaments were like mini world cup.

• 
  LONS (@Lons50) reported 25 minutes ago

  @iwill_bloom @ianheinischmma @krakenfx The invite code. Help write it out

• 
  FutureObserver (@ernestobtc) reported 25 minutes ago

  @WichaelSummer @krakensupport @krakenfx My account has been restricted and my €1,500 SEPA deposit has been on hold. I have already submitted all the requested information, but I am still waiting for my case to be reviewed. Could someone please look into my support ticket? Thank you.

• 
  Theoretical Physicist (@Theo_Physic) reported 27 minutes ago

  @natsu91170 I have seen somewhere message from moonbeam support that #Kraken won't support GLMR migration, so I just sold mine just in case. But best to ask @krakensupport

• 
  Mightyfool (@Mightyf00l) reported 27 minutes ago

  Attention all @krakenfx / @krakenpro users. Imagine being new to crypto. You make your first careful investment: €10. One second later, you're down 5%. Not because the market moved. Because you used Kraken's "convenient" Convert tool. €10 → 11.15 USDC → €9.51. Round trip. Nothing traded. Nothing moved. That's not a fee. That's a tax on being new — wrapped as convenience, priced for people who don't know better yet. And it doesn't just hurt them. This is the first impression crypto gives every newcomer. We can do better.

• 
  Andreas (@andreas_europe) reported 28 minutes ago

  @krakenfx Let's see if the new app is useable. The actual Android app is slow as f..., quite often freezing and not reacting ..worst Crypto App from all the apps I use.

• 
  Scott✌️ (@ScottHallaaa) reported 28 minutes ago

  @kingfud @krakenfx Ffs, I havent been here in forever, I dont even have any of them i dont think, I just wanna give ya ****. Just reminiscing the good ol days.

• 
  DiscoFarsh (@DiscoFarsh) reported 31 minutes ago

  @krakenfx Just checking , is kraken safe from The latest round of exchanges shutting down ?

• 
  Graham (@Graham_Tonkin) reported 37 minutes ago

  @armaniferrante @TrustlessState Used @krakenfx for about a decade, but switched over to coinbase for their attractive btc backed rewards card. Not so nice to get CTAs to gamble when I log in to check a credit card statement monthly tho.

• 
  Kola (@kolatheactor) reported 41 minutes ago

  @krakensupport These guys are crooks. They lock your money up for no just reason and you can’t ever reach out to their customer support team. Terrible terrible customer support. Won’t recommend, 0/100

• 
  pcash890 🇵🇹 (@officialpcash) reported 46 minutes ago

  @krakenfx Why is my coin still pending after 6 business working days? This is frustrating

• 
  Miles Dyson (@n3li5) reported 46 minutes ago

  @mwturetzky "Fix money and you fix the world." "We will fight so you can." Beautiful words from a company that froze my own money for days and won't even answer me. Verified account, 2,789 USDC stuck "pending", ticket #22022567 ignored. @krakenfx @krakensupport

• 
  Vickie Arrington (@VickieArri10) reported 47 minutes ago

  Why is @krakenfx withholding my funds for almost 2 weeks now even after escalating my case? This is unacceptable behavior and I demand a response from support staff TODAY!! Holding my funds indefinitely is theft!!

• 
  Meysam Moradpour (@MeysamM22892) reported 48 minutes ago

  @krakenfx Please help me 😭

• 
  Joey Kimmons (@CrawlingShadowX) reported 49 minutes ago

  @naveenbrahim @krakenfx It wouldn't matter if it was on Kraken or anywhere else. The $XTM smart contract has transfer restrictions triggered by high-risk flags. That’s not an exchange issue.

• 
  BittBurger (@BittBurger) reported 53 minutes ago

  Hey @krakenfx @krakenpro - @krakenpro - Nearly $1.5 million just disappeared from my account when I initiated VAULT. No explanation. Just new warning emails that a suspicious "withdrawal" was initiated and my account is now "restricted" with a zero balance. No reply from support in nearly 24 hours. And I'm I'm not allowed to call anyone. Not a single Vault email or explanation. This level of incompetence and terrible messaging is quite frankly unforgivable. If initiating a Vault scares the daylights of your customers, empties their portfolio, and then locks down their account for possible fraud, you are not qualified to continue remaining in custody of my money.

• 
  Theoretical Physicist (@Theo_Physic) reported 54 minutes ago

  @krakensupport Fine, but to be fair, you could put some info that MOVR migration in under review or something!!! It would be better this way than not having any info at all and I have to seek help on X. That put #Kraken in a bad light in my opinion. BTW, responses from your AI are chat rubbish.

• 
  FutureObserver (@ernestobtc) reported 54 minutes ago

  @Nazzy881146861 @krakensupport @krakenfx My account has been restricted and my €1,500 SEPA deposit has been on hold. I have already submitted all the requested information, but I am still waiting for my case to be reviewed. Could someone please look into my support ticket? Thank you.

• 
  bishara (@bishara) reported 56 minutes ago

  @TheFlowHorse @krakenfx insane how they burned their reputation every single day … down the drain man

• 
  Nilanjan Sen (@nilanjan) reported 58 minutes ago

  @cde4gd @krakensupport Their support phone number says number not available. Total fraud company @kra

• 
  Baron Von Beara (@TonyDerivs) reported 59 minutes ago

  I love @krakenfx but these ACH limits are not it I’m only allowed $10k max per week via bank transfer but I can wire in $100k a day? Plz fix