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Kraken

Kraken status: access issues and outage reports

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Full Outage Map

Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

  • 43% Mobile App (43%)
  • 21% Transactions (21%)
  • 21% Login (21%)
  • 7% Website (7%)
  • 7% Transfer (7%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

CityProblem TypeReport Time
Stockholm Mobile App 20 hours ago
Province de Liège Mobile App 14 days ago
Mannheim Mobile App 14 days ago
Paris Mobile App 14 days ago
L’Étrat Login 14 days ago
Paris Mobile App 15 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

  • jkc0le
    J (@jkc0le) reported

    @krakenfx Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?

  • HTX_Web3
    Cypto Montana (@HTX_Web3) reported

    @benbybit @xStocksFi @krakenfx This platform is terrible. Just because I deposited 200 USDC, it triggered a series of complicated checks and froze my account. Now, 20 days have passed and I haven't heard anything. Every time I contact customer service, they say to wait forever for a response.

  • cassanova_eth
    Cassanova (@cassanova_eth) reported

    @DavidLRipley @krakenfx Hello, i made a cash withdrawal on kraken and you told me it’s going to take at least 2 business days and it’s been more than a week, i can provide any information you need, I tried reaching out to your support but to no avail, bot keeps giving me the same answer

  • Mesho13568
    Mesho (@Mesho13568) reported

    @benbybit @xStocksFi @krakenfx Hello, my account was restricted on June 4, 2026 and my Fiat withdrawals are locked. No response yet on my Compliance Ticket. Issue is related to receiving USDT from HTX. I’ve submitted all documents. Please escalate. UID: 368658685 — Appeal ID: 737be5ade6654418af7b557dfa32f3d3

  • dzaja87
    Dusan Djajic (@dzaja87) reported

    @krakensupport worst support i ever had. Im waithing for more than 20 days for answer on my question why my recurrings are failing! My credit card deposit is not confirmed for 10 days and all you can do is to give me AI to chat with me.

  • Plaxeb0
    Placebo (@Plaxeb0) reported

    @krakenfx **** you ad

  • theguardian1988
    freedom (@theguardian1988) reported

    @krakensupport I've had withdrawals blocked for 4 days. I've been sending emails and trying to speak to a live operator for 4 days. It's a total blank slate. Zero support.

  • kodarkweb3
    Kodark🃏 (@kodarkweb3) reported

    @Hodl_fm @krakenfx Regulation is the real catalyst. The products matter, but access matters more.

  • primeray333
    Ray (@primeray333) reported

    @krakenfx Why hasn’t @krakenfx converted over to the new H$ yet? They’ve held our humanity crypto hostage for 10 days said it was a H funding problem while we lost tons of money. We can’t trade, sell or buy. This is ridiculous.

  • Ghost_OMM
    Jefe (@Ghost_OMM) reported

    @LionessOnX @cuban_lu @krakensupport They are absolutely useless I’ve been trying to contact them for days and received no help whatsoever.

  • matejbusic
    Matej (@matejbusic) reported

    @krakenfx takes your money, then goes quiet. Day 8 no reason given, no support available...

  • gfl123151
    撸猫大地 (@gfl123151) reported

    @krakenfx Why can’t I log in today? Is this the case for all users in China?

  • IamMrOlive
    olivemybestlife (@IamMrOlive) reported

    @krakensupport worst support ever ! Waiting three weeks on Priority ticket!

  • Saanjana_Nikita
    Saanjana Nikita (@Saanjana_Nikita) reported

    World Cup 2026 might be the biggest real-world stress test crypto and AI have ever gone through together. Since kickoff, prediction markets have processed more than $2 billion in volume. On its own, @Polymarket is hosting hundreds of active markets tied to the tournament. Meanwhile, @krakenfx became FIFA's first official crypto exchange partner, a milestone that would've sounded unlikely just a few years ago. And behind the scenes? The less glamorous infrastructure is doing the heavy lifting. @chainlink oracles are pulling verified match results on-chain, ensuring settlements aren't dependent on a single centralized bookmaker. No headlines. No hype. Just critical infrastructure doing exactly what it's supposed to do. The AI side tells a similar story. Models are generating match probabilities in real time. Traders are feeding those signals into automated strategies. In many cases, orders are being placed before a human has even finished reading the news. Quietly, AI has become part of the decision-making layer. What's interesting is that none of this is being sold as some flashy vision of "the future of sports." It's already happening. Real users. Real markets. Real money. And that's the signal most people miss. Infrastructure rarely trends when it's working. Nobody talks about it when everything runs smoothly. The attention only comes when something breaks. But what about the systems quietly operating at scale, without needing the spotlight? Those are usually the ones shaping the future.

  • primeray333
    Ray (@primeray333) reported

    @krakenfx “I believe freezing customer funds for multiple days with no explanation or timeline is a violation of your regulatory obligations as a registered exchange. Humanity crypto has been frozen for 5 days and this issue needs to be investigated.

  • iamaodaniel
    AO Daniel (@iamaodaniel) reported

    @krakensupport I’m never gonna get my money back from you guys for some reasons I didn’t know How can a company like kraken say they don’t know Roarmoney account or they can’t verify the roar money account I provided You all should employ professional customer service agent smh

  • fypdonk
    Maskripto (@fypdonk) reported

    @cryptodotnews It’s one thing to block and hold funds, but it’s another to force innocent, retail users to navigate complex government licensing processes on their own just to access their assets. We are not criminals, yet we are being burdened with legal battles we aren't equipped for. Kraken should be negotiating fair alternatives instead of just passing the burden to users. @cz_binance @krakenfx

  • FreedogecoinCom
    $DOG ᛤ (@FreedogecoinCom) reported

    Strategy bought back the Bitcoin $BTC they sold on sale. If you are not buying $DOG BITCOIN now I can’t help you. Decentralized Fixed Supply on Bitcoin. @krakenfx @xverse

  • KakeguruiGenki
    Kakegurui (@KakeguruiGenki) reported

    @krakenfx @Cointelegraph but it can take down kraken if security isn't good. (blz protect my bags 😭)

  • DaleMont1785
    Dale (@DaleMont1785) reported

    @krakenfx @FIFAWorldCup I recently sent $3000 to my Kraken wallet, no response from support at all, no money and its been over a hour!

  • jkc0le
    J (@jkc0le) reported

    @krakensupport @Tradermayne wanna help a dude out with your partner?

  • leogarbarino1
    leogarbarino (@leogarbarino1) reported

    @DavidLRipley @GovPritzker Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690

  • AdrianoGenghi
    nuria var (@AdrianoGenghi) reported

    @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

  • rednasyeah
    Rednas (@rednasyeah) reported

    @krakensupport Thank you for getting back to me and the link. It specifies though that this is a UK specific ban of HTX, so how can this basically block all worldwide people that use, or have used, the htx platform? Perhaps there's something your legal team can do?

  • BigDog0601
    Howard Brown (@BigDog0601) reported

    @DanielPerusAO @krakensupport Are you able to finally get some help because I’m having the same issue

  • joselpatriota
    Stephane Clousier (@joselpatriota) reported

    @RaccoonUnleash @krakensupport Have you fix issue?

  • wdympon
    DomainExpansion (@wdympon) reported

    @krakensupport sir i need help my verified its pending for long time ago ? @krakensupport

  • primeray333
    Ray (@primeray333) reported

    @krakenfx Not a good morning I lost a lot of money because you froze humanity crypto, it’s been days and still haven’t resolved this issue.

  • AdrianoGenghi
    nuria var (@AdrianoGenghi) reported

    @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

  • Jewjubrown
    F@NTM! (@Jewjubrown) reported

    @krakensupport good day please I have not been able to access my account for over 5months. Not on the app not via web. Where can I send an email please.