Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (38%)
• Transactions (23%)
• Login (23%)
• Website (8%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Province de Liège	Mobile App	11 days ago
Mannheim	Mobile App	11 days ago
Paris	Mobile App	11 days ago
L’Étrat	Login	11 days ago
Paris	Mobile App	11 days ago
City of Brussels	Transactions	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrew (@andrewsubb_) reported 26 seconds ago

  @brian_armstrong Last time I tried to use your app it was incredibly filled with all kinds of process blockers and "you cannot buy this yet", " you need to wait 3 weeks for this approval ", and all kinds of out of the blue showstoppers. @krakenfx had zero issues. Zero (0). So, no thanks.

• 
  FTF 📜 (@XSpark10) reported 37 seconds ago

  @inkonchain @krakenfx you need to be knocked down a peg. "Clawed back" a few feet. Thieves!

• 
  OG Whizzz (@Og_Whizzz) reported 3 minutes ago

  No hockey.. No problem.. Lets go [BUSH] Code "BACK THE BUSH" on @krakenfx

• 
  Raj (@CryptoMemeRaj) reported 7 minutes ago

  @krakenfx @PaywardServices @money2020 soho house while my **** is down.

• 
  Matej (@matejbusic) reported 11 minutes ago

  @krakenfx takes your money, then goes quiet. Day 8 no reason given, no support available...

• 
  Zarrish Anomage 🧙‍♂️,🧙‍♂️ (@zar_rish) reported 12 minutes ago

  @dylan1970q7 @krakensupport @krakenpro Day 11 here without no fix

• 
  FTF 📜 (@XSpark10) reported 19 minutes ago

  @krakenfx You guys are Thieves! You treat your customers like **** theyll return it in kind. @krakenfx

• 
  Solana 🧭 Compass (@SolanaCompass) reported 20 minutes ago

  JUST IN: @krakenfx embedded on-chain Solana DEX trading in its main app — giving 10M+ users access to 2,500+ tokens with no separate wallet or seed phrase required. Trades route through Jupiter via an auto-created Privy wallet. Users never leave Kraken.

• 
  Luke Dunshea (@elldeeone) reported 26 minutes ago

  @brt2412 @krakenfx @MEXC Yes, it's merely a business decision AFAIK. Some operate exclusively behind the scenes on top of Fireblocks. My understanding is that it's kinda like whitelabeling, the exchange is able to do whatever they want but all integrations run through fireblocks backend. So when a situation arises when a project isn't on fireblocks then thats a major blocker. I suppose they could make exceptions but it seems unlikely. For example, Kraken has been publicly discussed by those close to the integration as one of the most lengthy processes - apparently taking 6+ months by their devs to vet, test, build associated in-house infra to support it. I say all this but it seems the norm that most T1 exchanges seem to run their own infra so if your next question is related to Binance, i find it highly unlikely they don't have a complete custom in-house solution (this is all speculation tho).

• 
  Lorenzo (@Perafunk) reported 26 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup Boooo **** off

• 
  KT (@21500Karan) reported 30 minutes ago

  @krakensupport Hi Team, Could you please help me with my ticket? No one is responding. I am feeling helpless now.

• 
  Cypto Montana (@HTX_Web3) reported 30 minutes ago

  @benbybit @xStocksFi @krakenfx This platform is terrible. Just because I deposited 200 USDC, it triggered a series of complicated checks and froze my account. Now, 20 days have passed and I haven't heard anything. Every time I contact customer service, they say to wait forever for a response.

• 
  Maskripto (@fypdonk) reported 31 minutes ago

  @mwturetzky @ChatGPTapp As Head of Litigation, how does @krakenfx justify using the HTX incident as a blanket excuse to freeze assets that have already been cleared through personal wallets? Forcing long-term users (8+ years) into a legal dead-end by demanding 'Specific Licences' is an impossible burden. We’ve provided clear proof of ownership. If assets are verified legitimate, why is a refund/reversal not offered? We deserve a fair resolution, not a compliance loop that treats innocent users as collateral damage. Ticket #21610793

• 
  Howard Brown (@BigDog0601) reported 36 minutes ago

  @PAdogah64519 @krakensupport Are you able to get help from kraken because I’m having the same issue

• 
  hibridotran (@Minunki349449) reported 36 minutes ago

  @krakensupport @krakenfx @krakensupport 5 BUSINESS DAYS waiting. €2,400 SEPA Instant deposit to Payward Ireland Limited on hold since June 6th. Verified customer since 2020. Ticket #21613399 Multiple support tickets sent. ZERO human responses. Only automated replies. Where is my money?

• 
  nuria var (@AdrianoGenghi) reported 38 minutes ago

  @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  LionessX ₿🦁👠 (@LionessOnX) reported 38 minutes ago

  @krakensupport I just did, thanks so much... it's been happening for days and not the first time and I tried to look for help inside the app/website... thank you!

• 
  Kakegurui (@KakeguruiGenki) reported 39 minutes ago

  @krakenfx @Cointelegraph but it can take down kraken if security isn't good. (blz protect my bags 😭)

• 
  撸猫大地 (@gfl123151) reported 40 minutes ago

  @krakenfx Why can’t I log in today? Is this the case for all users in China?

• 
  GiSar (@sar_gian) reported 41 minutes ago

  @krakensupport you black my deposits with no explanation. Support AI is a joke. Cant get to a real person. you suck

• 
  freedom (@theguardian1988) reported 42 minutes ago

  @VTLink @krakenfx Me too, my money is blocked and I have zero support. I ran away.

• 
  Ray (@primeray333) reported 43 minutes ago

  @Metallicuscj @krakenfx No I haven’t, kraken says it’s a problem with the funding gateway, no eta or anything.

• 
  linktopher11 (@VTLink) reported 45 minutes ago

  Day 4 of being a kraken + member and still not getting service or help with my issue, this @krakenfx account sucks.

• 
  Bubba Mack (@Rewards_PAID) reported 46 minutes ago

  @krakenfx 2.5%, what a joke. Might as well put it in a bank. Is my money or BTC insured on Kraken? No? Why ******** wouldn’t you pay for that risk to get my capital? Should be 7% *****

• 
  Ray (@primeray333) reported 46 minutes ago

  @krakenfx Why is humanity still froze? This problem needs to be fixed asap.

• 
  Richard Clinnick (@Clinnick1) reported 48 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup Nothing on the ref being banned or fans being denied access?

• 
  Izulisen (@Izulise) reported 49 minutes ago

  @krakensupport My deposit of 109 USDC via Polygon is "On Hold" since June 11. Ref ID: FTfUb2T...Please help resolve urgently.

• 
  SONEGO⚡️ (@juliano_sonego) reported 52 minutes ago

  @krakenfx What a ****** service,@kraken this new pix deposit company!!! Before it worked fine!!! Don't move on a team that's winning !!payamigo sucks

• 
  Maskripto (@fypdonk) reported 57 minutes ago

  @krakensupport Has anyone managed to resolve this issue and get out of it? Or are the funds really still being held?

• 
  Nitin Danak (@Nitkama) reported 59 minutes ago

  @krakensupport Kraken support no one is there