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Kraken

Kraken status: access issues and outage reports

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Full Outage Map

Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

  • 38% Mobile App (38%)
  • 23% Transactions (23%)
  • 23% Login (23%)
  • 8% Website (8%)
  • 8% Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

CityProblem TypeReport Time
Province de Liège Mobile App 6 days ago
Mannheim Mobile App 6 days ago
Paris Mobile App 7 days ago
L’Étrat Login 7 days ago
Paris Mobile App 7 days ago
City of Brussels Transactions 12 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

  • Codiar6
    Codiar (@Codiar6) reported

    @BooneW @krakenfx Therefore, I have supported and will continue to support projects such as @THORChain . There should be no KYC and permissions in the future

  • dafusiamusic
    dafusia (@dafusiamusic) reported

    @krakensupport You've been saying the generic thing for the last 24 hours on email too - there is no real reason to hold a customer's deposit and not accept it into the customer's account. Either you should confirm the deposit or decline it so it returns to the customer #Kraken

  • KakeguruiGenki
    Kakegurui (@KakeguruiGenki) reported

    @krakenfx @Cointelegraph but it can take down kraken if security isn't good. (blz protect my bags 😭)

  • VTLink
    linktopher11 (@VTLink) reported

    I don’t know who else needs to hear this but @krakenfx is the worst app out there. Customer service sucks, app sucks, nothing positive to say

  • jkc0le
    J (@jkc0le) reported

    @krakensupport @JessicaAyc81724 Your support queue is current over 500 minutes to speak to a live agent. I've had funds stuck and an open ticket for two weeks, where I've been told it has been escalated. To date your team can't tell me what the issue is or if my funds are even available/secure still. Wtf guys

  • fypdonk
    Maskripto (@fypdonk) reported

    @SA0bmh @kraken @mayurgupta77 I am speaking not only for myself, but for many other loyal, long-term users who are facing the same injustice. We have all fully complied with document requests to prove our funds are clean. ​Kraken’s current policy forcing innocent, verified users to obtain impossible government 'Specific Licences BVI' is not compliance, it is a failure of service. If we have proven our funds are legitimate, Kraken must provide a refund/reversal. Treat us with the fairness we deserve, unless you have concrete proof of illicit activity, stop trapping us and other innocent users in this impossible loop. #web3 #krakenfx

  • Maximillia82202
    Maximillian (@Maximillia82202) reported

    @Seb7247 @krakenfx I’ll be honest it’s a skill issue Also you never use stops Profit or zero

  • cassanova_eth
    Cassanova (@cassanova_eth) reported

    @DavidLRipley @krakenfx Hello, i made a cash withdrawal on kraken and you told me it’s going to take at least 2 business days and it’s been more than a week, i can provide any information you need, I tried reaching out to your support but to no avail, bot keeps giving me the same answer

  • Freshya7f
    Evya East (@Freshya7f) reported

    @krakensupport Every time I try to login I'm asked for to update the app but it still won't let me in

  • sar_gian
    GiSar (@sar_gian) reported

    @krakensupport you black my deposits with no explanation. Support AI is a joke. Cant get to a real person. you suck

  • Derek9o9
    Derek (@Derek9o9) reported

    @KrakenSupport @krakenfx My account review has been pending for 24+ hours and I have an open ticket # 21627795. I have funds that I need access to for risk management. Can someone please review my case or provide an update? Thank you.

  • Camilla00025439
    Camilla (@Camilla00025439) reported

    @krakenfx People who are HODLing to the point of not ever spending their crypto is the biggest problem in the community. In monero:native we don't have these people!

  • FreedogecoinCom
    $DOG ᛤ (@FreedogecoinCom) reported

    Strategy bought back the Bitcoin $BTC they sold on sale. If you are not buying $DOG BITCOIN now I can’t help you. Decentralized Fixed Supply on Bitcoin. @krakenfx @xverse

  • 00000sol0
    symbiotic (@00000sol0) reported

    @heiliuliu03 @tayvano_ @krakensupport please fix

  • Nitkama
    Nitin Danak (@Nitkama) reported

    @krakensupport now I am seating here and no one replying or providing any information and telling me sensitive information, they have no clue what they are doing, No agent on their Kraken Pro support chat, I tried for the whole day

  • primeray333
    Ray (@primeray333) reported

    @Metallicuscj @krakenfx No I haven’t, kraken says it’s a problem with the funding gateway, no eta or anything.

  • Freshya7f
    Evya East (@Freshya7f) reported

    @krakensupport This is where automation and ai fail I would be able to resolve this problem much faster if I had a actual human being that I could call and help me work through these issues

  • dom_de_la_rose
    Dom (@dom_de_la_rose) reported

    @zkDragon i wonder if i can use my @krakenfx or @coinbase login to prove i'm American to access AI?

  • LaydeeyBug
    Laydeebug “lexoraux.com” (@LaydeeyBug) reported

    @krakenfx YOU ARE TERRIBLE. You are holding my withdrawal for no reason. I’ve sent a dozen emails and you’ve not responded to a single one. I want my funds today, and tomorrow I’ll close the account. You are scammers.

  • jkc0le
    J (@jkc0le) reported

    @krakenfx Your support queue is current over 500 minutes to speak to a live agent. I've had funds stuck and an open ticket for two weeks, where I've been told it has been escalated. To date your team can't tell me what the issue is or if my funds are even available/secure still. Wtf guys

  • claudedonze
    Claude (@claudedonze) reported

    can't find my address, the Ref-ID or Transaction ID provided by Kraken on CantonScan (?) anyone @krakenfx can help me out here

  • dogreadsnews
    Mr Market (@dogreadsnews) reported

    @krakensupport Ticket # 2159057. I completed the requested security affirmation but my account remains restricted and support has stopped responding. Please escalate.

  • CodeZen_vx
    CodeZen (@CodeZen_vx) reported

    What's wrong with my account? Why does it show "frozen" when I try to withdraw funds? No one has replied to my emails either. Please help me check and resolve the issues with my account as soon as possible. Email Ticket # 21484330 @krakenfx @krakensupport

  • jkc0le
    J (@jkc0le) reported

    @TraceNovaRecov @krakensupport now I'm getting spammed like this because you won't respond to my DMs, so I have to take to public forums to get a response. You do see the issue here right?

  • XVidsion
    X vidsion (@XVidsion) reported

    @krakenfx Ponzi scheme Incoming. To steal from retail. **** Stocks!

  • Firdousdar786
    Firdous Ahmad π (@Firdousdar786) reported

    @krakenfx @BitcoinMagazine Do you support gambling projects?

  • RoneShoshona
    ShoshonaRone (@RoneShoshona) reported

    @enni_nator @krakenfx Go look on Reddit they locked Mass amount of people out of their funds and then play games with customer service

  • dexbox_team
    DEX₿OX | TEAM (@dexbox_team) reported

    @krakenfx Cannot find info on kraken. Url not working. Ukraine

  • Peter_Popeszku
    Peter Popeszku (@Peter_Popeszku) reported

    @krakenfx why is the site not updating the account information?

  • ShenQuant
    zierl (@ShenQuant) reported

    @krakensupport hope you can actually support and not just have this public facade of pretending you are all here to help the community, i still havent had a responsive support team tell me anything, 24+ hours of silence