Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (73%)
- Transactions (9%)
- Login (9%)
- Transfer (9%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris
|
Mobile App | 16 days ago |
|
Bordeaux
|
Transfer | 16 days ago |
|
Valence
|
Mobile App | 2 months ago |
 Stockholm
|
Mobile App | 2 months ago |
 Province de Liège
|
Mobile App | 2 months ago |
 Mannheim
|
Mobile App | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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Keen (@0xkeeny) reported@krakenfx @meshpay Removing the copy-paste step is the kind of crypto UX win that never makes a benchmark but probably saves more support tickets than another 0.1% APR. The hard part now is making the routing failure state as clear as the successful deposit.
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MicroStratejeet (@MicroStratejeet) reportedWtf @krakenfx you dont take Apple Pay no more but there’s an option for Apple Pay
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jimmy (@108gua) reported@krakensupport As a new user of your platform, I am extremely disappointed. I hope you can reverse this transaction, as it was accidental. Charging a 1% service fee for currency exchange of equal value is unacceptable to me.
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WWJD (@JW_WWJD) reportedthis? I’ve been experiencing unusually fast losses on my Funded accounts, so I started documenting the pricing. These two screenshots were taken at 6:00 PM — same token, KAITO, inside Kraken. Regular Kraken: $0.7211 Kraken Funded: $0.7008 That’s about a 2.8% difference at the exact same time. Earlier today I documented even larger discrepancies of roughly 8–9%. When a Funded Challenge has strict maximum-loss limits, these price differences can have a major impact on whether an account survives. This has happened repeatedly over several days and across two of my Funded accounts. I’ve contacted Kraken Support and asked for a formal investigation. I have timestamped screenshots documenting everything. I’d like an explanation of what price feed Kraken Funded is using and why it differs this substantially from Kraken’s own displayed market price. @krakenfx Please investigate and rectify this. @krakenfx
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0xRebazMurad (@0xRebazMurad) reported@krakensupport @krakensupport Please urgently review my unresolved support case (ticket 22121365). My account remains restricted and I have been unable to access my funds for more than 5 business days without a substantive response. Please escalate this case to the appropriate team
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GodAir (@dang_duytan) reported@RJShahinMahmud1 @krakenfx Interesting to see the exchange migration support.
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Flemo (@FlemoNoJoke) reported@PardonMyTake @krakenfx How ******** did pft think fighting was a place
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小炮 | 买美股上WEEX (@xiaopao718) reported@LeonidasNFT @krakenfx Nice to see $DOG getting more exchange support 🤝
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Utopia (@Gachoki_007) reported@krakenfx They say never spend money you dont have access to yet For me , right now its about stacking entries A random 1$ trade could become a fortune and that's all that matters now
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Benoit Dubosson (@beniduboss) reported@hrojantorse @TheFlowHorse @krakenfx I took zoom call with them FOR FREE Because I genuinely liked their product and wanted to help The only thing I told them to change was the fees They changed literally everything else Alas, they’ll remain what they’ve always been, a kickass offramp
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Wil Ro (@FixTheMoneyBTC) reported@krakensupport hello Support I'm locked out of my account due to losing my 2FA. I need assistance to be able to gain access but I order to get help I need to log in but not able to.
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Michael D. Sproto - Topshelf Slop Shipper (@solumsursum) reported@gryphendoor @krakenfx Sounds like a feature, not a bug. Buy on Uniswap, sell into Kraken to arb that ****.
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BTCBOBK (@KMANGTR) reported@krakenfx Sell that dog ****
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Paul Mulford (@PaulMulfor53198) reported@krakensupport IM BEING DRIVEN NUTS ... trying to sign in on my lap top , wont accept the 2fa code from the authenticator app on my phone. please help restore my sanity 🙏
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levyrroni y portiñon (@misfanslosamo) reportedA $900 transfer has been pending in my account for a week, and despite repeatedly contacting support under ticket, I’m being completely ignored. This is unacceptable customer service. Please escalate this immediately and explain what is happening with my money. @krakensupport
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Aalcee (@AlDas1405) reportedMost companies treat impersonation as a user-education problem: “Watch out for scams.” “Check the URL.” “Never share your password.” But users will always make mistakes. @krakenfx is taking a different route. If someone calls saying they’re from Kraken, users can now check inside the app if the call is actually from them. They can even challenge the caller with a one-time code. It flips the responsibility. Instead of expecting users to figure out who’s fake, just give them a way to check who’s real. Much better than another “stay vigilant” warning.
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Skyfall (@skyfall1425) reported@krakenfx To cry 😢 of emotion… many problems to solve around…
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Pupurito (@Khodepoopoo) reported@MostDefinitely6 @krakenfx 0xB6d7DBE4B946B4D6776101B2506e97C39D3F848b i need help bro plz
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zapzap (@zapzupzep) reported@pedma7 @krakenfx Was about to switch to kraken but their UI was too unintuitive. Anyway I turned my back to crypto so that problem fixed itself
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Salty Sherry (@SaltySheriKoko) reported@RobRoutt @krakenfx Don’t even try to help on X. I was scammed.
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FOLDSZN (@Foldszn2) reported@kick_rekztv @krakenfx **** over 300$ pending that crazy
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John (@John95172987954) reported@krakensupport You are still have not returned my funds even though it a different name why is this , I message support and you say you can’t help me as I’m Not the account holder even though he email you to return funds
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jimmy (@108gua) reported@krakensupport There are many exchanges on the market, and other exchanges don't charge fees for this type of exchange. I chose you because I trust you. I contacted you immediately after the accidental contact because I believed you would help users solve the problem, instead of telling me, "This is your own problem; our fees are clearly stated." It's common knowledge that currency exchanges of the same value on any platform have almost no fees. I hope you can help me resolve this issue.
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Someone (@SomeoneNor) reported@krakenfx fix my fking old car lol
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Roberts_Williams 📈🛠️ (@Roberts_Wiek4) reportedInvestor Caution: #AscendEX #Kraken #KrakenFX Before investing, conduct proper research and verify platform details independently. If your withdrawal remains pending or stuck, keep all transaction records, wallet details, and support conversations secure. Message me to discuss your situation and explore possible recovery options.
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GavalarZeGreat the 2nd (@gavalarthegreat) reported@krakenfx Sell, fix brakes and windshield on van!
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is time. (@Ai50916) reportedI like @matty_charts , but, IMO don't fall into the trap of playing patty cake trying to sell bag and buy lower. There is a large bidder running up @Casper_Network $CSPR nice and slow on @krakenfx .The question is, who. My guess is TradFi player/s.
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Hauntace🍀 (@Hauntsznnn) reported@shufflence @Coinsquare @krakenfx wtf Sorry man Time to switch fr
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Joseph Glover (@Algloverand) reported@krakensupport The issue is that it is possible to get filled $10,000 away from the spot price after setting a $10 stop loss. It's absolutely ridiculous and there is no reason why a person should be liquidated at such an extreme price.
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Satalink (@_satalink) reported@krakensupport Issues with Kraken Support I open an issue with the website's chatbot interface. A support agent jumps in the chat and collects info where a ticket is created. The agent says I can close the chat window and use email. Chatbot closes ticket due to no response. Mass Confusion!