Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (54%)
- Transactions (23%)
- Login (15%)
- Transfer (8%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Valence
|
Mobile App | 4 hours ago |
 Stockholm
|
Mobile App | 9 days ago |
 Province de Liège
|
Mobile App | 22 days ago |
 Mannheim
|
Mobile App | 22 days ago |
|
Paris
|
Mobile App | 22 days ago |
|
L’Étrat
|
Login | 23 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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penzlik.base.eth (@penzlyk_s) reportedIf you're in Ukraine and farming on Kraken, read this, frens. @krakenfx just dropped spot fees for Ukrainian Kraken Pro users through Aug 31, 2026. Maker goes from 0.22% to 0% Taker from 0.33% to just 0.05%. No forms, no begging support. It auto-applies to verified accounts (Intermediate and up). Here's the real play: cheaper fees mean cheaper volume. And volume is what feeds your Ink Points farm. You were going to trade anyway — now it costs you almost nothing to stack points while you do it. Zero-fee maker orders for the next few months is not something you sit out. You farming Ink, or still paying full freight?
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nuria var (@AdrianoGenghi) reportedIs from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980
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FTF 📜 (@XSpark10) reported@Calcifurious @brian_armstrong @krakenfx just straight up steals the customers money and their customer support straight up ai slop, kraken ai Kai. Remember when Krak bought Cryptowatch? Cryptowatch was awesome and then became laggy and buggy. I dumped kraken for binance and am much happier.
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Maximillian (@Maximillia82202) reported@Seb7247 @krakenfx I’ll be honest it’s a skill issue Also you never use stops Profit or zero
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YtilataF 🧑🏻🚀 (@YtilataF04) reported@RaccoonUnleash @krakensupport Same problem 😔
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leogarbarino (@leogarbarino1) reported@krakenfx Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690
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Stephane Clousier (@joselpatriota) reported@RaccoonUnleash @krakensupport Have you fix issue?
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Ray (@primeray333) reported@Humanityprot @krakenfx @krakensupport #krakenfx Kraken has now completely stopped responding to me. After 10 days of locking my $H with no timeline, their support AI now just says “I’m having trouble answering right now” every time I ask anything .
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freedom (@theguardian1988) reported@VTLink @krakenfx Me too, my money is blocked and I have zero support. I ran away.
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Hurricane (@Hurricanelye) reported@krakensupport My account was put on hold due to a small HTX/Huobi transfer 27/05 (or so I gathered from an email similar to this post two days after the transfer). I have responded to support for more details but have had no answer for nearly 2 weeks. Could you look at my ticket for me please?
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Mark B (@MarkB19877) reported@BeldexCoin @prideways Do you know approximately when this will be fixed for @krakenfx ? Thanks for working so fast to get the fix in!
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GiSar (@sar_gian) reported@krakensupport you black my deposits with no explanation. Support AI is a joke. Cant get to a real person. you suck
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leogarbarino (@leogarbarino1) reported@krakenfx @FIFAWorldCup Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690
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Stephane Clousier (@joselpatriota) reported@Luck_x_Luck @krakensupport Have you fix issue?
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RWA Insider (@RwaInsiderX) reported@krakenfx The risk nobody mentions: Canton is private and permissioned. Trade data hides from the public chain. Great for banks. But liquidity then depends on institutions showing up, not on 1,000s of DeFi wallets. Slow lane.
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Ray (@primeray333) reportedWhy is #kraken #krakensupport the only exchange that can’t trade $H. They say it’s a problem with humanity’s gateway but no other exchange is having issues. They froze it for 9 days causing holders to lose money. Seems like they don’t want liquidity leaving their platform.
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F@NTM! (@Jewjubrown) reported@krakensupport good day please I have not been able to access my account for over 5months. Not on the app not via web. Where can I send an email please.
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Matej (@matejbusic) reportedIt's been 7 days @krakensupport you fail to explain why you froze my funds on deposit. Support tickets are not resolved, no communication. Worst part is I am not the only case, there are houndreds of us. How bad does this have to get until @krakenfx feels the backslash
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Matej (@matejbusic) reportedIt's been 7 days @krakensupport you fail to explain why you feoze my funds on deposit. Support tickets are not resolved, no communication. Worst part is I am not the only case, there are houndreds of us. How bad does this have to get until @krakenfx feels the backslash
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Deplorable A (@Crimson_n_Cream) reported@krakensupport I need help from official @krakensupport
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yasemin çelik (@nuktedan) reported@krakensupport I tried different support channels without much success in resolving my concern. Eventually, I received guidance from @AegisCipherHq, which helped me sort out the issue.
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Rednas (@rednasyeah) reported@krakensupport Thank you for getting back to me and the link. It specifies though that this is a UK specific ban of HTX, so how can this basically block all worldwide people that use, or have used, the htx platform? Perhaps there's something your legal team can do?
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Code Heavens (@code_heave19067) reported@Cryptic_Web3 @krakenfx CFTC-regulated perps would've sounded impossible years ago
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Matrix589 (@ExpressClean1) reported@Bamaboy1XRP @krakensupport I think it might be a liquidity issue with the space x IPO tomorrow.. who knows
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Fosya (@Fosyartoj) reported@krakensupport Hello Kraken support. I need your help. My account was closed without my notice after connecting Kraken Wallet. It’s been a month and your team is not answering me :(
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meme (@bet_aighth) reportedI still haven’t receive any solutions And why don’t you have human costumer service @Krak @krakenfx @krakenpro AA32 N84G M6FS HI5A
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stupidtrader (@lostinthechart) reported@krakenfx @krakenpro @KrakenDesktop How come none of your employees understand English? Im having the simplest to solve issue ever in the whole history of mankind which you guys need to solve on your end. Some how I get ******* idiot customer service employees and explain the problem 02628101026381001817202010 times and they all try to solve a completely different thing thats not even an issue???? Any competent people in your organization or what. Im losing my patience with yall
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Taylor1402 (@Taylor14028613) reported@krakensupport WTF is the meaning of all this
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India Crypto Research (@icr_indiacrypto) reported@CoinDesk @krakenfx @solana 2,500 tokens, most of which never had a path to a centralized exchange before. Settlement under 60 seconds, fees under a cent, no seed phrase. Kraken just gave retail users access to the exact liquidity window that used to belong only to people who could run their own wallet.
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Nitin Danak (@Nitkama) reported@krakensupport now I am seating here and no one replying or providing any information and telling me sensitive information, they have no clue what they are doing, No agent on their Kraken Pro support chat, I tried for the whole day