Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (73%)
• Transactions (9%)
• Login (9%)
• Transfer (9%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Mobile App	17 days ago
Bordeaux	Transfer	17 days ago
Valence	Mobile App	2 months ago
Stockholm	Mobile App	2 months ago
Province de Liège	Mobile App	2 months ago
Mannheim	Mobile App	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hira (@Hiraweb3) reported 21 seconds ago

  USDe from @ethena landing on @krakenfx with a 4.5% yield sounds simple. but the interesting part is what sits underneath. the yield isn’t fixed. it’s driven by perp funding, which means it can move significantly as market conditions change. we’ve already seen funding-heavy periods push USDe yields well above 15%. now Kraken is packaging that exposure into something regular users can access without dealing with delta-neutral strategies themselves. the bigger question: how many people clicking “earn 4.5%” actually understand what they’re holding?

• 
  Larry Taylor (@Taylor5017Larry) reported 41 seconds ago

  @FixTheMoneyBTC @krakensupport You can talk to @SentinelIT1, support won't help you

• 
  Salty Sherry (@SaltySheriKoko) reported 2 minutes ago

  @CaptainSteven52 @krakensupport They don’t respond to any of my holds. Terrible company. They are taking advantage of AML laws to lock funds just because (suspected scams). First it said a 5 day review. Now it’s 90 days. Just so they can use my assets.

• 
  Crypto4UandMe (@Crypto4UandME) reported 3 minutes ago

  Can @kris help me transfer off @cryptocom to @krakenfx sold all my $CRO it's over

• 
  Flemo (@FlemoNoJoke) reported 3 minutes ago

  @PardonMyTake @krakenfx How ******** did pft think fighting was a place

• 
  Damilola Afolayan (@damzyy0609) reported 5 minutes ago

  @shufflence @Coinsquare @krakenfx Have you chat up the customer support

• 
  Steven Potts (@CaptainSteven52) reported 8 minutes ago

  @krakenfx PID: AA77 N84G J73B QVPY. Why is my account restricted again? It was unlocked on August 12 with full abilities, then locked less than 12 hours later. Fix this.

• 
  TOR (@TOR_WEB3) reported 9 minutes ago

  @krakenfx @meshpay A direct destination protocol removes a whole class of address-copy errors from the deposit flow, if wallet naming and network detection stay reliable at scale.

• 
  BTCBOBK (@KMANGTR) reported 13 minutes ago

  @krakenfx Sell that dog ****

• 
  Mark (@markmetaplanet) reported 15 minutes ago

  @krakenfx @Payward @arjunsethi Please update me I am suffering from follicular lymphoma cancer and I can't deal with this please help

• 
  XV$ (@worldofxvs) reported 17 minutes ago

  @krakenpro @krakensupport Why are kraken pro limit orders not working ? Directly filling as market orders

• 
  Frank Willburg (@FrankWillburg) reported 20 minutes ago

  @krakenfx Y can’t I withdraw pls fix it

• 
  Ronaldo🧡DOG BITCOIN🇧🇷 (@ronaldocryptdog) reported 20 minutes ago

  @bnb_girl1 Most people missed out on Bitcoin at $1… Then at $100… Then at $1,000. They watched others change their lives forever. Now, history is offering a second chance. $DOG isn't just another memecoin. It is the people's coin within the Bitcoin ecosystem. A real opportunity to get in early again before the rest of the world wakes up. Don't be the person who says "I almost bought it" all over again. $DOG. The second chance is here. $DOG is available on @krakenfx. When Bitcoin explodes, $DOG will go with it, and there won't be another chance to buy it cheap. $DOG was created in the final block of the 2024 halving by the Runestone system. Study $DOG and change your life.

• 
  ☣️ Hugo SuperMaxi 💎🙌 🏴‍☠️ ∞/21M (@_Hugo_Ramos_) reported 21 minutes ago

  @krakenfx Sell that **** and buy Bitcoin!

• 
  LAO (@Shibain23980681) reported 23 minutes ago

  @krakenfx Sold immediatly this ****

• 
  Satalink (@_satalink) reported 23 minutes ago

  @krakensupport That screenshot is from an email I received from the chatbot. Although it says it is keeping the ticket open, it actually gets "CLOSED FOR COMMENT" which in return marks the issue status as "CLOSED" on my support page activities screen.

• 
  Delvyo Chieque (@delvyo_chieque) reported 24 minutes ago

  hi @krakensupport , it’s been 17 days since my deposit went missing and I'm still waiting for a update regarding my refund. Could you please check Ticket #21974910 and help me resolve this as soon as possible? Thank you for your support.

• 
  Utopia (@Gachoki_007) reported 26 minutes ago

  @krakenfx They say never spend money you dont have access to yet For me , right now its about stacking entries A random 1$ trade could become a fortune and that's all that matters now

• 
  piterskiy (@p1terskiy) reported 27 minutes ago

  @krakenfx Sell this ****

• 
  クリプトトレイン / TAIKI KUMURA (@blt_s) reported 27 minutes ago

  @krakenfx @WilliamsF1 Standing in the rain at Suzuka taught me that access is the only currency that doesn't devalue when the race starts.

• 
  John (@John95172987954) reported 29 minutes ago

  @krakensupport @krakenfx @Krak u/KrakenSupport I sent £1,200 by bank transfer for a P2P trade. The recipient’s account was then restricted, and my payment is now stuck. I’ve asked for days for it to either be credited to the account holder or returned to me. Can you help?

• 
  The Node Network (@TheNode_Network) reported 35 minutes ago

  @krakensupport @toledanogonzalo No customer support via X is sketchy at best

• 
  Mark (@markmetaplanet) reported 37 minutes ago

  @krakenfx @Payward @arjunsethi Hi Support. Ticket # 22255621 RELEASE MY FUNDS Public Account ID  AA08 N84G HPSR E66Q - Withdrawal ref + time: FTevoOz / 8-11-26 2:24 PM - Amount: 40,321.04 GBP ( ON HOLD ) - Bank: Nationwide (my bank account in my legal name same as Kraken - VPN used: YES PLEASE PLEASE UPDATE

• 
  Bill McCann Crypto Expert (@BillMcCanne8n) reported 37 minutes ago

  Investor Caution: #AscendEX #Kraken #KrakenFX Before investing, conduct proper research and verify platform details independently. If your withdrawal remains pending or stuck, keep all transaction records, wallet details, and support conversations secure. Message me to discuss your situation and explore possible recovery options.

• 
  Delvyo Chieque (@delvyo_chieque) reported 38 minutes ago

  hi @krakensupport 16 days ago I deposited €400 to pay my university tuition, but my account was restricted right after and the money vanished without a trace. Holding my tuition funds without any email or update is completely disrespectful. Please send me a DM! Or help me solve

• 
  WWJD (@JW_WWJD) reported 40 minutes ago

  this? I’ve been experiencing unusually fast losses on my Funded accounts, so I started documenting the pricing. These two screenshots were taken at 6:00 PM — same token, KAITO, inside Kraken. Regular Kraken: $0.7211 Kraken Funded: $0.7008 That’s about a 2.8% difference at the exact same time. Earlier today I documented even larger discrepancies of roughly 8–9%. When a Funded Challenge has strict maximum-loss limits, these price differences can have a major impact on whether an account survives. This has happened repeatedly over several days and across two of my Funded accounts. I’ve contacted Kraken Support and asked for a formal investigation. I have timestamped screenshots documenting everything. I’d like an explanation of what price feed Kraken Funded is using and why it differs this substantially from Kraken’s own displayed market price. @krakenfx Please investigate

• 
  1 7 (@twothousand0017) reported 41 minutes ago

  @krakensupport @krakensupport my wallet got withdrawal disabled and I have my savings in there please help enable my wallet for withdrawal

• 
  Bear (@Yaloush23) reported 41 minutes ago

  I got suspended today from @krakenfx @krakensupport @Krak without any notification can't withdraw neither deposit in my Kraken account. There has been no communication with me about any issues. I am very disappointed in Kraken been an active member since 2021.

• 
  John Collins (@Yinielin) reported 50 minutes ago

  @krakenfx Contact customer service wirh you guys. Oh. You give it to me? Say thank you.

• 
  Md Sujon (@divnomiz19) reported 53 minutes ago

  I’ve been using Kraken for a long time, and I always assumed it was a reliable exchange because of its reputation. But after my recent experiences, I’m honestly extremely disappointed with Kraken’s customer support. Their live chat support is frustrating. You can wait a long time just to get an agent, explain the entire issue, and then be told: “Your case has been forwarded to our email support team. They will get back to you.” If live chat can’t resolve even simple issues and everything is pushed to email support, what is the purpose of having live chat? Recently, I accidentally deposited USDT instead of USDC into my Kraken account. The deposit is visible in my account but hasn’t been credited. I contacted live support, provided all the requested information, and was told that the case had been escalated to the email team. It has now been several days with no meaningful update. What makes this even more frustrating is that Kraken’s own terms say USDT deposits and withdrawals are supported for EEA clients, even though USDT cannot be traded. I’m not asking to trade it—I simply asked Kraken to credit the deposit so I can withdraw it. Still, I’m being told to wait for an email response. And this isn’t my only bad experience. I previously deposited almost $100 worth of USDC using the BSC network by mistake, even though Kraken doesn’t support USDC deposits on BSC. I understand that mistakes are the user’s responsibility, but we are human and mistakes happen. Many major exchanges have recovery processes for unsupported-network deposits. Kraken simply told me that they couldn’t recover the funds. I understand that exchanges have security procedures and cannot recover every deposit. But completely lacking a reasonable recovery process, combined with extremely slow customer support, makes it very difficult to trust the platform with your funds. I’m genuinely disappointed with Kraken. A top-tier exchange should have a much better support and asset-recovery system. @krakenfx, I hope you seriously improve this experience for your customers. @Krak