New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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new-world-game Hero Image

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Grimsby, England 2
Frankfurt am Main, Hessen 2
Melbourne, VIC 2
Berlin, Land Berlin 2
Munich, Bavaria 1
Schlotheim, Thuringia 1
Södertälje, Stockholm 1
Meitingen, Bavaria 1
Langenhagen, Lower Saxony 1
Bremen, Bremen 1
Dortmund, NRW 1
Recklinghausen, NRW 1
Caen, Normandie 1
Illkirch-Graffenstaden, ACAL 1
Tilburg, nb 1
Ludwigsburg, Baden-Württemberg Region 1
Limoges, Nouvelle-Aquitaine 1
Butzbach, Hessen 1
Sindelfingen, Baden-Württemberg Region 1
Sanya, Hainan Sheng 1
Larrey, Bourgogne-Franche-Comté 1
Pohlheim, Hessen 1
Jundiaí, SP 1
Toulon, Provence-Alpes-Côte d'Azur 1
Köln, NRW 1
Wunstorf, Lower Saxony 1
Leoben, Steiermark 1
Seysses, Occitanie 1
Könnern, Saxony-Anhalt 1
New Haven, CT 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • HanzDampf5 Hanz Dampf (@HanzDampf5) reported

    @playnewworld Just waited 45 Minutes in queue. At 250 it kicked me out of queue with error "unable to join queue". Now I'm in queue spot 1500. Good to see that it was worth waiting for the delayed release ;-)

  • MrBigB_ BigB (@MrBigB_) reported

    @playnewworld can y’all please increase your server size or fix the queen issues, and fix the respawn issues I was playing earlier and couldn’t respawn for 7 days…now I’m stuck in que please fix

  • Blackmaiduru BlackMaiden (@Blackmaiduru) reported

    @playnewworld fix SA SERVER PLZ

  • MavethTheReaper Rickey Williams- Fully Vaccinated, positive vibes! (@MavethTheReaper) reported

    @playnewworld You guys saw the issues from the beta, and queue times there, just seem irregular why you guys did not anticipate you would need servers far larger than 2k, you even delayed, just wondering why there was not more preparation.

  • dmb291975 David Brooks (@dmb291975) reported

    @playnewworld This is NOT GOOD ENOUGH. On behalf of the hundreds of thousands that paid and can't play: Get your **** together and fix it. You own the largest cloud platform in the world. Act like it.

  • copperbeardy Copperbeardy (@copperbeardy) reported

    @playnewworld really disappointing these login queues, spend more time in the queue than actual having playing the game

  • PopCultPrinting Dr. Design (@PopCultPrinting) reported

    @playnewworld Omg please fix the 7 day cooldown for respawn!!!! I'm not the only one experiencing this and it's much worse than waiting a couple hours for a queue.

  • ProtoTy37 ProtoTy (@ProtoTy37) reported

    @playnewworld I tried to change my window mode and now my window looks like windows 95. I waited 3.5 hours to just play the game and now I really don't want to restart to fix it. Anything I can do???

  • ZgParappa ParappaZG (@ZgParappa) reported

    So @playnewworld getting kicked from que every few hours not being able to login once since 12.00 cest...that feels bad really bad :(

  • SteveoGray Steve Gray (@SteveoGray) reported

    @playnewworld can anyone explain why, after a day of server queueing issues on the EU servers, the American based Amazon Games decided to dedicate more resources to NA? There are several hundred thousand people that have been waiting to play for 12 hours and this is terrible.

  • InnovSurvival InnovSurvivalist (@InnovSurvival) reported

    @TheMissAtomic @playnewworld @Fallout I finished a video while on queue, then when I was like at 200 it gave me an error, back to the end of the line. Maybe I will try to start over in one of the new servers too lol

  • PootJM James (@PootJM) reported

    12 hours and Still not in game. Managed to get to 70th before an error message kicked me out back to 650th @playnewworld I want my money back

  • Gamerguy1980DH Gamerguy1980 (@Gamerguy1980DH) reported

    @BlackShrubberie @playnewworld @benevolentbowd But Casa imagine paying for a product and then not being able to use it. Paying customers have every right to say whatever they want. They had how many years and still cant get it right. Had no problem taking everyone's money though. And I'm sure the cash shop works fine.

  • behzat_31 Yerli ve Milli Çaycı (@behzat_31) reported

    @playnewworld So... new issue now... I created a char in Vagon, now my char is gone because Thanos snapped his finger and Vagon vanished so... I LOST my char's name because I can't delete the char and the game is saying that, my name was already taken!

  • konamad420 Jamie Armstrong (@konamad420) reported

    @playnewworld Got home from work at 4pm, queued up, 1300 people in queue. Got to 100th in queue, login servers crash. Re-log 30 mins later and I'm 120th in queue, get to <50 'Can't confirm place in queue' error and game quits. I'm then put back to 1200 queue and its now 9pm. Yay

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