New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 03/19/2024 00:10

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (67%)

    Sign in (67%)

  2. Online Play (33%)

    Online Play (33%)

Live Outage Map

The most recent New World outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
GermanyHamburg Online Play
ItalyBologna Sign in
GermanyDarmstadt Sign in
AustraliaSydney Online Play
FranceSaint-Martin-des-Champs Glitches
AustriaVillach Glitches
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • PR3ECE Preece (@PR3ECE) reported

    @playnewworld You’re joking right? My game crashes and I wait in a 600+ queue for a server just for it to fail to login when I’m 2 hours deep 23 in queue. Don’t buy this game because you won’t be able to play it more then once

  • Kranked_Koala Koala_King (@Kranked_Koala) reported

    @playnewworld FIX THE ******* GOD MODE BUG. Force a ******* server restart because we already know logging out and back in is what fixes it. Too many little shits running around in PVP flag that can't be damaged. Also, Just died to one and no respawn button so had to relog...

  • acruxiangaming Acruxiangaming (@acruxiangaming) reported

    @playnewworld Amazon, Honestly free server transfers are not going to fix the tiny server cap of only 2k players... Increase the cap and spend a little of that money you've just cashed in big.. Before people get tired of it and go back to what they were doing before launch.. .

  • iTz_TimboSlice iTz_TimboSlice (@iTz_TimboSlice) reported

    @playnewworld Waited 5 hours in queue to play your game, got to level 8 in 15 minutes. Game bugs, and wont let me craft any items. You litterally cannot progress any further without making the longsword. I chose to relog, another 2000 player queue. Fix your game.-closed beta play

  • EllerionS Ellerion Snow (@EllerionS) reported

    @playnewworld @briixxloveee Will this service be FREE?

  • iNSiMulATioN66 iNa-SiMulATioN (@iNSiMulATioN66) reported

    @playnewworld Anyone find it funny there has been no communication with the community about the queues and there plans to address this serious problem. I guess they have gone into hiding or something

  • wearesohokids sella (@wearesohokids) reported

    these queue times are ubelieveable. please fix this immediately or i will blow up the white hous im not joking !!! #NewWorldMMO @playnewworld @FortniteGame #bootydustwarrior

  • MissxVendetta Miss Vendetta (@MissxVendetta) reported

    Imagine having beta period after beta period and STILL have 8 hour queues and when people CAN log in, they get "LAG DETECTED" and can't play. Worst part is I can't even refund it because the queue was over 2 hours. @playnewworld

  • Wassupplements1 Wassupplements (@Wassupplements1) reported

    @playnewworld Fix your server population. There should not be 25k ques on 90% servers

  • Osgarramirez Rigel Ramírez (@Osgarramirez) reported

    @playnewworld 5 hours without an update. Let us change servers willingly until this is fixed, the amount of crashes and lag detected disconnections put a toll on our patience, we just want to play and most of us can't.

  • Thebigbang3xl Bang (@Thebigbang3xl) reported

    @playnewworld People have been getting kicked from queue as long as 5 hours ago and I’m still getting kicked from the queue now? Have you guys even begun to address that issue?

  • Dezell1992 Damien Ezell (@Dezell1992) reported

    @playnewworld ******* liars... fix you goddamn servers or give us refunds we dont want to play this **** game

  • Kami_Sama524 Mandythegrim🕸🥀 (@Kami_Sama524) reported

    @playnewworld Waiting in a 200+ queue for #1, but receiving an error message and being kicked when you get there, isn't fun. Maybe 331 in queue will work this time.

  • jannnnuhhh janna ♡ (@jannnnuhhh) reported

    Dear @playnewworld - I'd really like to not look bald in certain headgear. Please fix? ;(

  • S1rTitan SirTitan 🐺🐺🐺 (@S1rTitan) reported

    @playnewworld when people are a higer level like 21... they should not be last in que but first in que. Please fix this bs.

  • TheNewbieKing Brandon Hayhurst (@TheNewbieKing) reported

    @playnewworld just sat in my second queue for the day. 3 hours 1.1k people. Just to get an error at 47 people. Seriously guys?

  • isaac_ramsay IsaacRamsay (@isaac_ramsay) reported

    @playnewworld entered que at 11k 30 mins after server launch, got down to 6800, took a nap and woke up to a nice surprise that I was kicked from que from an error and now back at 12k. We don't need more servers, we need higher server capacity. New World is more like Que World at this point

  • JunkdogTv Junkdog (@JunkdogTv) reported

    @playnewworld This will cause name issues no? That would suck to lose your character name going from NA west to NA east for example.

  • johnnnny1221 johnny M (@johnnnny1221) reported

    @playnewworld stuck on ground can’t respawn how do I fix it with out leaving game ????? I can’t unstuck or TP anywhere says I’m dead .

  • empireclone Brent Longfellow (@empireclone) reported

    @playnewworld Correction* If you are seeing this right now, it's because you cannot login due to horrendous que times.

  • Bouba97125 Bouba (@Bouba97125) reported

    @playnewworld @playnewworld The fact that there is no priority queue for people that crash in game and been playing for hours is just ridiculous, game just crashed and 1180 in Queue, Do you want your game to fail that bad? Increase server capacity or you gonna lose thousands of players!!!

  • RochelleQuan Rochelle Quan (@RochelleQuan) reported

    @playnewworld I thought after the beta, the launch of the game would’ve been better. Still took hours to login. Still lag. Ppl are still able to steal & skin your kill you need for quests. I’ve been trying to do a quest for 2 hours cuz super slow mob respawn. I’m actually sad 🥲

  • spooky_camel Spooky Camel (@spooky_camel) reported

    Love playing @playnewworld all day since servers dropped then having me game crash and getting placed in a 1200 person queue

  • Hubb2424 SUPERSTEEL (@Hubb2424) reported

    @playnewworld 2 hours later and im still in the que system. Every big game always has trouble with servers. I mean come on learn from the past. This is stupid crazy.

  • CrymsKills Al (@CrymsKills) reported

    @BlackShrubberie @benevolentbowd @playnewworld We're consumers. We paid money, we expect a product. It's not hating to hold a company accountable to provide a service they've ALREADY been paid for. Why ******** are so many people making excuses for Amazon?

  • OldDirtyBodt ODB (@OldDirtyBodt) reported

    @playnewworld wonderful. Was waiting 45 mins from 360 Q down to 80 and server error. Checked some larger streamers, all in the 700+ Q. Good luck to get people into the game.

  • vdmiro Vladimir (@vdmiro) reported

    @playnewworld quest "something to prove" -> defeat overser zane in ebonrock cavern. 10 players stay in it's spawnpoint and nobody get quest done when boss is dead. killing it for 5 time now, pls fix it.

  • yurihbl Yuri Laps (@yurihbl) reported

    @playnewworld Fix queues, fix game crashing and getting sent back to the queue again, ffs. @playnewworld

  • Osgarramirez Rigel Ramírez (@Osgarramirez) reported

    @playnewworld 5 hours without an update. Let us change servers willingly or something until this is fixed, the amount of crashes and lag detected disconnections put a toll on our patience, we just want to play and most of us can't.

  • psenegal Paul Senegal Jr (@psenegal) reported

    @playnewworld Do you want to know how to fix the queue issue? Find a way to kick the inactives that are macro crawling, jumping while taking breaks instead of getting kicked.