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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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JoinTheARC
(@Join_The_ARC) reported
@ElperYt @playnewworld no problem
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Ugly Jimmy
(@ugly_jimmy) reported
@playnewworld server balibarbi is broken. crashed in game now stuck in queue position that doesnt move and cant get in (its position #2 for 20 mins now through 2 reconnects)
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Bacher
(@xBsquared) reported
@playnewworld My favorite part today is that I got disconnected at 1:30pm from my server and I've been waiting 5 hours as position 1 in queue just so the queue can tell me login failed retry now can I get some support or someone fix this bug?
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AEon_27
(@AEon_27) reported
Hi @playnewworld, I wanna start of saying ily & have put about 80h in a game & enjoy it very much. But you giving me a 23h ban & giving me a chance to dispute it & its been over 14h now with no response, is not right. I get you got a lot to deal with with server issues &
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MAX
(@ixz_max) reported
@playnewworld Just add mounts. Server problem solved.
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• eliza •
(@hayleaeliza) reported
@playnewworld is so broken, i wait in q and get kicked three times and have to wait longer. tried playing on a lower pop server and i can't even progress in the story because amrine is bugged and you can't finish it. so fun.
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Punkimere
(@Providerof_Arts) reported
@playnewworld dang it's like the queue is a huge problem maybe you guys should fix that
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rocamocha
(@rocvmxcha) reported
@playnewworld FIX THE ******* WAR LOADING LOOP BUG HOLY ****
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Jarmz
(@JaimzEdmunds) reported
@playnewworld Any news regarding the awful 3+ second lag in instances?
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King Clad Crowe
(@KingCladCrowe) reported
@Redmagex @playnewworld My point is, I started the game on my pc but there is no cross progression when I load it up on my laptop. That’s my issue.
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🇨🇦RedMageX🇨🇦
(@Redmagex) reported
@KingCladCrowe @playnewworld Wait, progression should be tied to your account, not your client. Are they saying you can't login from another PC to continue where you left off?
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KusoTrevor
(@KusoTrevor) reported
@playnewworld there is way more input lag on Kokytos. Game barely responds to dodges or abilities.
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holdincourt #TeamHax
(@holdincourt) reported
Town Boards are glitched / broken?! @playnewworld - RIP my XP gains...
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Misty Rayburn
(@MistyRayburn) reported
@playnewworld Logged off to have lunch and got stuck in the starting area queue when I'm level 24 on Royllo. What the heck is going on. Please fix this.
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darkracer125
(@darkracer125) reported
@TheRemyThorne22 @playnewworld it has already caused a problem. now the others have deleted their char to go to the new server. and i'm left alone because i am NOT starting a new character yet again. ******* enable the goddamn character transfer first
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Zaratul420
(@Zaratul420) reported
@playnewworld Wars are not working at all. This issue needs to be fixed it is GAME breaking and makes it very unfun to try to do wars. half of our army disconnected and could fight inside hamlets.
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Axiom.Consortium
(@Ax_Consortium) reported
@playnewworld Please fix your siege mechanic, we lost a city because half our army had been teleported to the city and then was stuck on infinite loading screens giving the attackers full advantage and captured the Fort in 5 minutes
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Kenneth
(@Kenneth56398868) reported
@pluqsta @playnewworld Last night between EU/NA East/west it was over 90 servers low pop with no que. The lowest was 45 on a server...The problem is that everyone want to be on the same f.. server the streamers er on...
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MilanoChickTTV
(@MilanoChickTTV) reported
from
Copenhagen, Region Hovedstaden
On with customer service for @playnewworld and they just had me delete my character to try and solve my issues. Thoughts and prayers appreciated.
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✨StarBuck_83✨
(@StarBuck_83) reported
@playnewworld is there a problem with the queue on Ensipe server na east. Has said I'm 6th in line for a starting area...
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Goose Gaming
(@Goose2504) reported
@playnewworld I can't seem to copy and paste text into the game. Is there a way to fix this?
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Michael Barbour
(@MichaelBarbourx) reported
@saifrkk @playnewworld I dont think thats an issue. I think they have stopped character creation on high population servers.
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Fish
(@FishFPS) reported
So, now @playnewworld has locked high pop servers from character creation. Had a friend buy the game to play it with me, despite the queue issues. He tried to make a character on my server and can't. I can't transfer, because those aren't available yet. I'm not rerolling.
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Bryan
(@PhixiusTV) reported
@pluqsta @playnewworld The servers aren’t the problem. The first few starting zones are. They can only handle so many players before the gameplay loop is basically destroyed. They designed those zones around 2k players. That ain’t something you can change in a flash.
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Jp
(@JayBouchard) reported
@playnewworld got an error message while in game, I'd been online for aprox 1h, waited 4h to get in ... now i'm back in a 5 hour queue. Which one of your staff made the horrendous decision to launch with so few server spots? You had sales numbers and messed it up big time...
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Craw
(@CrawEdits) reported
@That_NoobGuy @getvindictive @playnewworld That's what I've heard, but I made a char on a 0 queue server and I tried to login and there was a 740 player wait lmao and now I just can't play that character
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statefarm_206
(@statefarm_206) reported
@JosephHammer19 @playnewworld @AyeeTrain Must be your **** pc cause I run the game flawless with 0 issues
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Simon
(@LowerMainlandBC) reported
So @playnewworld I had "lag detected" -> "reconnect" -> main meu -> queue position 915. Right in the middle of combat. I guess I'll wake up dead 3 hours later when I finally connect? :(
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Effects
(@ZxEffects) reported
@playnewworld Can you guys fix the overseer Zane quest it’s ridiculous
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TheMightyBrice
(@BriceClary) reported
@Garkaun @playnewworld The Dev team uses Twitter for complaints and to announce updates. If no one ‘whined’ or told them what the problems are then nothing would be fixed. Slow your roll fan boy.