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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (56%)
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Online Play (22%)
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Game Crash (22%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Saint Paul |
Sign in | |
 Albolote |
Online Play | |
 Santa Cristina Valgardena |
Online Play | |
 Parchim |
Sign in | |
| Senftenberg |
Sign in | |
| Berglen |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Kris Romero
(@thekrisromero) reported
Well my card could no longer take @playnewworld power draws. 2070 dead from too many spikes even with it capped on medium, 60 fps max and vsync on. Can't tell me there's no issue with #newworld code. Thanks for that. No graphics card now
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Jason Daniels
(@Jaysinrd) reported
@playnewworld You're not doing a good job of watching server numbers. My server was already busy and you've allowed several companies transfer over now we're over full with long queues and massive lag issues we didn't have till a week ago. I love this game but @AMZNGameStudios sucks
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whichaynur
(@FeelsSadMen) reported
@playnewworld @playnewworld Hi, this is my problem."No Product Information Found, Cannot Initialize Game. Please Contact Customer Service For This Product." To solve this, I tried: a reboot of the computer t urned off Ipv6 again entered the steam account encouraged to check files
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Husker
(@HuskerTheHutt) reported
@playnewworld To little too late. All the player base quit because everyone's ******* tired of the game-breaking bugs. Please give us our money back at this point you are not providing a game service since it's so ****** broken.
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AwareWolf On Wheels
(@JesusSk8s) reported
@playnewworld Until you fix the random crashes I won't be playing this game anymore, I dread to think the damage it has caused my system.
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Abdulaziz Al-Rumih🦉 .
(@i3zmr) reported
@playnewworld Instead of introducing stuff fix your game and the ****** bugs and exploits and also the random spin permanent bans . Poor people wasted money and time .
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Miered
(@Miered2) reported
@Zaphyrenz @paragon_panda_ @playnewworld I have i9 10900k, 3080 and 32 gig ram and my game freezes when I move or place furniture. My PC should not have that problem.
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Dreamstatexy
(@Dreamstatexy) reported
@playnewworld Fix lvl60 expedition chests! Day 1
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AudioVision
(@avaudiovision) reported
@Galba89 @playnewworld Cons Incredibly dull and monotonous grind Repetitive quests make PvE feel tacked on PvP wars feel too restrictive with many players never able to take part Forgettable storyline Myriad issues have plagued early experiences
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aPrimitiveOrange
(@aPrimOrange) reported
@JSMStormy @playnewworld I've been a solo player and I've practically never had a problem with finding a group to do dungeons etc with, if you can't find anyone than maybe you should transfer servers or something
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mc_180
(@mc_180) reported
@playnewworld And there's still the issue that I keep getting kicked out of crafting/store menus within seconds of activating them.
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mohsen
(@mohsen30544879) reported
@FIXCOLIN @DrFitz @playnewworld do not Cry This is Amazon's first experience The game is not dead. There are many problems in the game that are normal Game for the dead who have unrealistic expectations of the newly created game
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Mitsu
(@MitsuShow) reported
@itshilarymason @playnewworld Your priorities were in line, no issue here.
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Donovan Mowatt
(@canhasbucket) reported
@playnewworld The game is as mechanically broken as it is. I see a hard road ahead in reclaiming concurrent users and getting anywhere near...say...450k again. About half of launch numbers. Good luck. 670h under my belt. Enough to experience everything and see how short the game actually is
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Luderjäkel
(@N3ikan) reported
@escape1979uk @ItaAndyOfficial @playnewworld That issue is already sorted long ago
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Marios Constantinou
(@marios540) reported
@playnewworld fix your lag
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Jim St. Onge
(@JamesStOnge3) reported
@playnewworld any ETA on when I can transfer from US West to US East servers? I followed my guild and rolled West, but the lag is brutal in crowded areas. Please allow this soon.
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Putler kaput !
(@DrunkPunk999) reported
@playnewworld countless other issues and bugs, why u start to sell beta stage game , u piss people off, im not sure this game survive if u cant chage this stupid neverending harvesting gayplay and broken skills and op classes like axe
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Christo, Certified Femroe Simp
(@GarrenBelmont) reported
@SL4YYYQU33N @playnewworld I feel ya as someone playing a female character but they got a long list of problems and things they gotta fix and stuff. Like chill out, it's not that big of an issue considering everything else.
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Baca
(@BacaIonut) reported
@playnewworld please fix Reekwater most of the quest are bugged!!!!
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🎮Plague🎮
(@PlagueTemplar) reported
@ProfessorDaxter @playnewworld @amazon Its so disappointing... ive had so much fun with this game up until they messed it up multiple times. Talk about a team that doesnt listen to the people. They have broken their own game bad!!
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Putler kaput !
(@DrunkPunk999) reported
@playnewworld mage fire staff and ice gauntlet class is totally broken, clunky not working skills, you cant in 60 level instances survive a single hit u are forced to wear heavy armor and invest huge amount in stamina, i change my steam like to dislike and quit game if nothing going to change
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Paragon Panda
(@paragon_panda_) reported
@Zaphyrenz @playnewworld She got an old pc but not too old. And many other players have the same problem so @playnewworld gogogo!
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Deezlar
(@escape1979uk) reported
@N3ikan @ItaAndyOfficial @playnewworld No it isn't The FPS cap doesn't work, and when the max power of the GPU is set lower than 100% (80%), the game forces the card over 100%, up to 120% It is a broken mess. This is NOT the soldering problem, and the more people repeat your take, the longer it takes to fix
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Lowkey
(@MsLowKeyKilla) reported
@playnewworld When are the devastating going to address the latency issues occurring after patch 1.04? Many people have complained about rubberbanding, not being able to craft, gathering being interrupted etc. Why is this huge issue being ignored? Game is unplayable in this state.
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PhattPandaa
(@PhattPandaa) reported
@playnewworld Think I'll just wait a year or so see how this game has progressed then.... nothing but issues..server wise I feel like I'm playing a dying game... I'm lucky if there is more than 200 people on it. The lack of players isn't my issue it's the fact I can't get expeditions going.
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wRicci
(@wi___am) reported
@playnewworld The community already provided a fix for the ghost contracts on the forum, but no community manager shared it through
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Lowkey
(@MsLowKeyKilla) reported
@playnewworld When are the Devs going to address the latency issues occurring after patch 1.04? Many people have complained about rubberbanding, not being able to craft, gathering being interrupted etc. Why is this huge issue being ignored? Game is unplayable in this state.
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Donovan Mowatt
(@canhasbucket) reported
@playnewworld The game is as mechanically broken as it is. I see a hard road ahead in reclaiming concurrent users and getting anywhere near...say...450k again. About half of launch numbers. Good luck. 670h under my belt. Enough to experience everything and see how short the road actually was
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DarkAngelEdge
(@DarkAngelEdge1) reported
@playnewworld How about you fix the chain stun from melees on wars? Melee is overpowered now and also so many xploiters that do 4K damage in one hit wtf