Outlook.com

Outlook.com Outage Map

The map below depicts the most recent cities worldwide where Outlook.com users have reported problems and outages. If you are having an issue with Outlook.com, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Outlook.com users affected:

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Outlook.com is a web-based suite of webmail, contacts, tasks, and calendaring services from Microsoft. One of the world's first webmail services, it was founded in 1996 as Hotmail.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 68
Madrid, Comunidad de Madrid 37
Mexico City, CDMX 33
Quito, Provincia de Pichincha 29
Sturgis, MI 27
Bogotá, Distrito Capital de Bogotá 22
Guayaquil, Provincia del Guayas 19
Guadalajara, JAL 16
Monterrey, NLE 14
Barcelona, Catalunya 10
Zapopan, JAL 9
Sevilla, Andalucía 8
London, England 8
Puebla, PUE 8
Toulouse, Occitanie 8
Dublin, Leinster 7
São Paulo, SP 7
Valencia, Comunitat Valenciana 7
Wellingborough, England 7
San Luis Potosí, SLP 6
Montréal, QC 6
Brussels, Bruxelles-Capitale 6
Chihuahua, CHH 6
New York City, NY 5
Seattle, WA 5
León de los Aldama, GUA 5
Preston, England 5
Gómez Palacio, DUR 5
Lima, Provincia de Lima 4
Los Angeles, CA 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Outlook.com Issues Reports

Latest outage, problems and issue reports in social media:

  • Andy76349863 Andy (@Andy76349863) reported

    @Outlook Hi I've been locked out my outlook account by yourselves, the phone number recovery is not working and the other email recovery says my added evidence info is not sufficient. My password is ok. I have an online exam which I need to the access my account for the link.

  • arunfurtado05 Arun Furtado (@arunfurtado05) reported

    @Outlook we always miss attached file in email thread if it is forwarded to us. That makes us to ask the email forwarder to go back to his/her original email where file is attached and then forward. Can you fix this problem? I am sure you can

  • Depoetic 💙 Depoetic (@Depoetic) reported

    It's been a high pain day along with heart issues, so I'm heading for bed so I can put my feet up. Tomorrow is Valentine's Day and for the 1st time in nearly 30 yrs. I won't be able to send holiday wishes though e-mail. @Outlook still has my Hotmail account locked.

  • medyji_ Ahmed Al Sharji (@medyji_) reported

    No response from @MicrosoftHelps or @Outlook support on the app for an hour now. I keep missing work emails because of an issue with the app. All other frustrated customers got a response by insulting them in public, is that what I need to do?

  • OfficialRendor TheOfficialRendor (@OfficialRendor) reported

    @Outlook Emails are down for me and a bunch of us sharing a server and outlook is acting like our accounts don't exist? About half of us are unaffected. Outlook desktop version Windows up to date. Pls help.

  • GermsAndNumbers Eric Lofgren (@GermsAndNumbers) reported

    @EpiEllie @Outlook I gave up and just started using Outlook for everything. Not thrilled with it, but it was better than trying to fix the perpetual cycle of “What part of this chain has failed?"

  • _DavidGlassman David Glassman M.D. (@_DavidGlassman) reported

    @EpiEllie @Outlook Is you outlook connected to your employment email? If so they may have locked down auto-forwarding. You can call them to find out. If not, I’m all outta ideas.

  • QuirkyEducator Erin Lynn (@QuirkyEducator) reported

    @NatalieNugent2 @YHartberg @Outlook Have you synced your smartphone with Outlook? Sometimes, that can be the culprit. It can be an issue with the synchronization settings. Otherwise, it could be that your auto archive feature is activated. You're right about the apps, though; that's frustrating.

  • Dm3k_sec Blair - DM3k (@Dm3k_sec) reported

    @HeyHelpDeskGuy @Outlook I've had so much trouble out of the desktop app that I've abandoned it and gone completely to the web app. Yeah, I have to refresh it a few times a day.

  • docbloomfield Michael Bloomfield (@docbloomfield) reported

    Is anyone else creeped out by automated emails from @Microsoft @Outlook with messages like “hope you had time to recharge”? Sends shivers down my back.

  • masklayer Masklayer "new display name" (@masklayer) reported

    Literally no other "modern" email client causes this many problems despite being ubiquitous, but this means @Outlook has an opportunity to live up to @microsoft's talk about equity and accessibility by making it use chromium or just be a little better and stop holding us all back

  • 97_shankar_11 HorroRSweeT (@97_shankar_11) reported

    @Outlook @Microsoft Any issues with outlook client? Am unable to set meeting by delegate

  • Remegev Craig Frederickson (@Remegev) reported

    @Outlook do a better job on spam I should be getting emails to my main account that are easy to see as spam they come from random bullshit email addresses. Fix your ****

  • Scruffy_Hippy Ryan Hider (@Scruffy_Hippy) reported

    @Outlook Is anyone else in the UK having trouble signing in tonight? I've been trying for the last 15 minutes...

  • itsmecharlotte5 Charlotte Evans (@itsmecharlotte5) reported

    @Outlook are you having issues with the web app? I haven't been able to get past the loading screen for 24hrs

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