Outlook.com status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Outlook.com reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Outlook.com users through our website.

• Sign in (70%)
• Website Down (15%)
• Errors (14%)

Live Outage Map

The most recent Outlook.com outage reports came from the following cities:

City	Problem Type	Report Time
Truro	Sign in	39 minutes ago
Carlisle	Sign in	46 minutes ago
Honolulu	Sign in	1 hour ago
Portoviejo	Sign in	11 hours ago
Chardon	Website Down	17 hours ago
Vincennes	Errors	17 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Outlook.com Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Timothy Nichols (@nichols_ti28279) reported 2 seconds ago

  @HollyKing810925 @Outlook Volan_xyber can fix this.

• 
  K2 (@whatbluecheck) reported 7 seconds ago

  @Outlook Hotmail access has become impossible. With password "You've tried to sign in too many times with an incorrect account or password." and then with phone verification "That verification method isn't working right now." What the hell Microsoft??? Locked out of emails for a couple of weeks now.

• 
  Andrew (@andrewrdn463) reported 5 minutes ago

  @thefrostlord @Outlook SAME PROBLEM HERE FROSTLORD- Correct passwords are not being accepted by Outlook: "You've tried to sign in too many times with an incorrect account or password."

• 
  ATMOSARRISES (@XsinandtonicX) reported 6 minutes ago

  Blocking my previous tweets @Outlook ? Why are there no alternative means of support for account access error? I signed in from a new device with a new phone number with my exact credentials ?

• 
  Mairead (@Hppytedsgirl) reported 12 minutes ago

  @Outlook I’ve lost the ability to sign in to my email account on my iPhone/computer. I’ve been trying to recover it for hours. It’s very frustrating and I have important business to conduct

• 
  alli. (@lovemesomeALLI) reported 12 minutes ago

  Sooo anyone else's email still down, still not allowing them to reset their password? Saying 'too many codes try again tomorrow'??? W T F!!! @Microsoft @Outlook

• 
  B. (@Drum_y) reported 12 minutes ago

  @Outlook hello, still not able to have access to my email. Can you fix it?

• 
  Tariq Ponir (@hyperactve) reported 13 minutes ago

  Microsoft @Outlook is beyond broken. I accidentally wrote a wrong email ID (external) which failed to deliver. Now, I am trying to send it to the correct id, but outlook keeps "correcting" me to the wrong one. No intuitive way to bypass this. This has to be a joke or something.

• 
  Ms.Tab00 (@MsTab00) reported 14 minutes ago

  @Outlook Posting while your servers are down is asinine behavior 🥴

• 
  GUAL CYBR (@gual_cybr) reported 20 minutes ago

  @ViEaglen06 @Outlook I can fix your account! Dm me

• 
  Markus Trezdziack (@m_trezdziack) reported 22 minutes ago

  @Outlook looking at your tweet history only solidifies the growing issues with the new outlook. Is there a computer brand that doesn't have the new version of outlook on it, anywhere. - just the classic version? So the general public can avoid the problems

• 
  Oktay (@OktayAykut1) reported 26 minutes ago

  @MicrosoftHelps @Microsoft @Outlook Update: I finally managed to recover my account. I had to install the Outlook app on iOS and go through the “forgot password” process there. Somehow the verification (robot test) worked there, and I was finally able to reset my password. This just shows how broken the system is — the same process didn’t work anywhere else. Also, Microsoft’s support is even worse than the system itself. No real help, no human support, just useless automated responses. This experience was extremely frustrating.

• 
  Si Carrington ™️ 🏳️‍🌈🇮🇪 (@simoncarrington) reported 27 minutes ago

  @MicrosoftHelps I need an email address for an elderly friend of mine who has issues with his email. He cant access it and he has important documents on from his Wife who passed away years ago. I cant direct mail you on here. Can you help please?? @Outlook @Microsoft

• 
  Kimberley Treece (@T25Kimi) reported 28 minutes ago

  I am getting increasingly frustrated with the lack of response from @Outlook @Microsoft in relation to these issues being experienced. When will I get access back to my account???

• 
  Emmanuel Valle (@valle_emma61666) reported 29 minutes ago

  @simoncarrington @Outlook Yep. Skip the form loop and call support or use account recovery from a device he’s used before, same wifi helps a lot. I heard about Fomr and lol even free form tools feel less broken than Outlook’s mess

• 
  Chayan Chakrabarti (@lazychakrabarti) reported 32 minutes ago

  @Outlook unable to login to my 15 years old Hotmail account even though I have the same phone number, your captcha verifications are so lame

• 
  Chris Walker (@Cwalker6033) reported 32 minutes ago

  @Outlook please fix the issue, cannot log into my account, cannot reset my password, cannot speak to anyone at Microsoft. Poor support for a paid service!

• 
  Andrew (@andrewrdn463) reported 35 minutes ago

  @thefrostlord @Outlook Correct passwords are not being accepted by Outlook: "You've tried to sign in too many times with an incorrect account or password."

• 
  Bonynea (@Bonynea) reported 40 minutes ago

  @Outlook It’s been days of failed recovery attempts, unanswered requests, and no real support. I completed the forms, followed every step, and still have no access to my recovery emails. At this point it feels like customers are being ignored instead of helped. Please escalate this issue.

• 
  Andrew (@andrewrdn463) reported 46 minutes ago

  @Outlook Correct passwords are not being accepted by Outlook: "You've tried to sign in too many times with an incorrect account or password." ANNOYING

• 
  B. (@Drum_y) reported 48 minutes ago

  @nar1Thirty1 @justjamess87 @Outlook Still down here too

• 
  alli. (@lovemesomeALLI) reported 49 minutes ago

  @outlook @MSFT365Status Soooo it sends a code to my phone but then it says i have 2 step verification and it won't send a code to my email bc it STILL says 'tried too many codes try again tomorrow'🤬🤬🤬🤬🤬🤬 FIX THIS ******* ****

• 
  MWBEATS (@mwbeats) reported 51 minutes ago

  @Outlook I keep getting the same message that MFA phone code verification isn’t available now - I need that to login to reset my password. It’s been 36 hours. Please help.

• 
  John Alex (@mgrjohnalex) reported 54 minutes ago

  @Outlook Hi, I’m locked out of my Outlook account. Unable to reset password, get a code via SMS and reached the limit of account recovery requests for today. Anything else I can do? Can you help please? Looks like it was a synch issue which caused this initially.

• 
  Chow (@smooth_93) reported 56 minutes ago

  .@outlook can you please fix your autocorrect for once holy hell work would be so much easier

• 
  SkyBaum (@SkyBaum1) reported 56 minutes ago from City of Longwood, Florida

  @Outlook account verification is broken. Please fix it so I can get back into my account. Thx

• 
  alli. (@lovemesomeALLI) reported 57 minutes ago

  @Drum_y @Outlook @MSFT365Status nope still down can't reset my pw

• 
  Bhavick Ricky Popat (@RickyPopat) reported 57 minutes ago

  @TBanton18 @Microsoft @Outlook What's the error message saying?

• 
  Greeny (@GreenDJ1) reported 59 minutes ago

  @Outlook having problems with my account. The hassle to log in is a joke. Looking for help

• 
  Justagirlxo (@Justagirlx6293) reported 59 minutes ago

  @Outlook when are you going to fix this login issue??? I have an event to attend but cannot access my emails to get access to my ticket! Getting really peeved off with this now. What a JOKE 😡