Outlook.com status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Outlook.com reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Outlook.com users through our website.

• Sign in (66%)
• Errors (17%)
• Website Down (17%)

Live Outage Map

The most recent Outlook.com outage reports came from the following cities:

City	Problem Type	Report Time
Ashburn	Errors	5 hours ago
Plymouth	Website Down	15 hours ago
Simpsonville	Errors	15 hours ago
Seaford	Sign in	18 hours ago
Orillia	Sign in	18 hours ago
Bradford	Sign in	19 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Outlook.com Issues Reports

Latest outage, problems and issue reports in social media:

• 
  K2 (@whatbluecheck) reported 1 minute ago

  @Outlook Hotmail access has become impossible. With password "You've tried to sign in too many times with an incorrect account or password." and then with phone verification "That verification method isn't working right now." What the hell Microsoft??? Locked out of emails for a couple of weeks now.

• 
  Carrie (@UNCgirl99) reported 2 minutes ago

  @Outlook still can’t get logged into my Hotmail account. Are there still issues currently? It won’t even let me change my password as an attempt to get it.

• 
  MJ (@marifuenzalida) reported 2 minutes ago

  @Outlook I can’t login to my hotmail account. Not on my iPhone nor my desktop. This is a huge issue as I’ve had this email for 20+ years. When will they be resolved???????????????🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

• 
  Shawnaleee (@y0urshawnalee) reported 4 minutes ago

  @MSFT365Status @Outlook @Microsoft I can’t login to my hotmail account. Not on my iPhone nor my desktop. This is a huge issue as I’ve had this email for 20+ years. When will they be resolved?

• 
  Pinkie (@PnkNailsrPrtty) reported 7 minutes ago

  Coming up on at least 16 hours of no access to multiple emails… support hasn’t even said boo in 30minutes and they’re acting like they fixed it if we’d only follow their broken steps… @Outlook @MicrosoftHelps @MSFT365Status

• 
  Simbaaa (@simoes_romeo) reported 7 minutes ago

  @cjl85718 @Outlook did resolve the problem? I have the same issuee.

• 
  SpongeBob (@Jack_the_westi) reported 8 minutes ago

  @TBanton18 @Microsoft @Outlook I had the same problem a while ago, absolutely impossible to speak to a human at Microsoft to get support, finally I switched to Gmail, caused a lot of disruption because my old Hotmail is used to verify loads of passwords, annoyingly I keep getting reminders to log into Hotmail

• 
  Faisal 🔻 (@faisal9051911) reported 9 minutes ago

  @lovemesomeALLI @Outlook They unlocked my account and was able to login with my password

• 
  Greggy Ramone (@GreggyRamone) reported 10 minutes ago

  @heartisgone @Outlook Yes it’s Microsoft Exchange on your phone where it says add an account choose from list the exchange instead of outlook see if it lets you login there.

• 
  alli. (@lovemesomeALLI) reported 12 minutes ago

  now I have to file a form to try to reinstate my email account all because of these ******* issues ON YOUR END @Outlook @MSFT365Status !!!!!!

• 
  Dean (@dwpilgrim) reported 13 minutes ago

  @Outlook I’m having problems logging into my email on iPhone. Can someone help me fix this?

• 
  Ofelia lizcano (@Ofelializc12198) reported 14 minutes ago

  @Outlook have had my Hotmail for like 20 years and now I can’t get in. I hate the world we live in where I can’t just talk to someone and solve the problem. Literally everything is useless for support. Companies don’t care to help you anymore.

• 
  Ellie Harris (@ellieeeharris) reported 14 minutes ago

  @Outlook how is outlook still down!! I haven’t been able to get onto my emails for a couple of days now. Help!!

• 
  cdkcy (@ekhcchi) reported 16 minutes ago

  @Outlook Idk maybe let me sign in so I can check

• 
  Bhavick Ricky Popat (@RickyPopat) reported 16 minutes ago

  @TBanton18 @Microsoft @Outlook What's the error message saying?

• 
  Kimberley Treece (@T25Kimi) reported 18 minutes ago

  I am getting increasingly frustrated with the lack of response from @Outlook @Microsoft in relation to these issues being experienced. When will I get access back to my account???

• 
  Zemen Berhe, PhD (@zemensberhe) reported 23 minutes ago

  My outlook doesn’t work since yesterday on my iPhone and iPad and I see others have similar issues! What can we do @satyanadella @Outlook 🤔

• 
  Shardae (@Shardae_Shanice) reported 23 minutes ago

  @Outlook Can you help me log into my Hotmail account ASAP. Phone verification not working and account recovery is failing as it says 2FA is enabled. What have you done??? PLEASE HELP

• 
  Kimberley Treece (@T25Kimi) reported 24 minutes ago

  Come on @Outlook sort the issue out. Haven’t been able to access my account on any device for nearly 24 hours now. Mega frustrating when I’m waiting for an important email!!!

• 
  Max (@Dobbie_88) reported 27 minutes ago

  @MSFT365Status @Outlook @MSFT365Status still not working 24 hours+ later?? It’s not fixed. I just want to be able to log into my account normally, without having to authenticate how many times I breathe per day!

• 
  Oktay (@OktayAykut1) reported 27 minutes ago

  @MicrosoftHelps @Microsoft @Outlook Update: I finally managed to recover my account. I had to install the Outlook app on iOS and go through the “forgot password” process there. Somehow the verification (robot test) worked there, and I was finally able to reset my password. This just shows how broken the system is — the same process didn’t work anywhere else. Also, Microsoft’s support is even worse than the system itself. No real help, no human support, just useless automated responses. This experience was extremely frustrating.

• 
  MWBEATS (@mwbeats) reported 32 minutes ago

  @MicrosoftHelps @Outlook I can’t recover my password for Hotmail as MFA phone code is not working. Please help

• 
  ⚡️Rob Truss⚡️ (@robtruss81) reported 33 minutes ago

  @Outlook is the app still down in the uk ? Can’t log in !

• 
  maximus (@craigmaxmus) reported 38 minutes ago

  @Outlook what is the issue with outlook email on apple devices . We ca not sign in to email ?

• 
  Leeora (@LeeoraEl) reported 43 minutes ago

  @nikitheshrimper @Outlook 2/2 If I try to download emails manually I get a message - cannot connect to server. So I’m just letting push notifications do its thing. After a few hours I did need to put in my password again. But they are working on the issues. be patient….Or log on to mail via web browser.

• 
  Dodgy Anon (@DodgyAnon) reported 45 minutes ago

  @Outlook 4 inscrutable puzzles to help you fight “the robots” only for it to encounter an unexpected error and have me do it again. Useless anti-user company. Absolute out of touch disgrace.

• 
  Kal (@kaleighlynnnn) reported 46 minutes ago

  @MicrosoftHelps @Outlook email has been down for 24 hours! Asks for phone number then says that service isn't working right now. No other way to verify. help???

• 
  Simon Ward (@SimonJWard93) reported 50 minutes ago

  @Outlook Fix it. It’s getting stupid now. At least give communication you are aware and looking into the issue?

• 
  MJ (@marifuenzalida) reported 51 minutes ago

  @Outlook not working !!!!!!!!!!!

• 
  Ad Libitum (@JSokaza) reported 55 minutes ago

  The AI bot will tell you that @Outlook know there is an issue too, so this is not new, and still not fixed. Brilliant.