Playstation Network (PSN)

Playstation Network (PSN) Outage Map

The map below depicts the most recent cities worldwide where Playstation Network (PSN) users have reported problems and outages. If you are having an issue with Playstation Network (PSN), make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Playstation Network (PSN) users affected:

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PlayStation Network (PSN) is a digital media entertainment service provided by Sony Interactive Entertainment. Launched in November 2006, PSN was originally conceived for the PlayStation video game consoles, but soon extended to encompass smartphones, tablets, Blu-ray players and high-definition televisions.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 57
Madrid, Comunidad de Madrid 22
São Paulo, SP 16
London, England 14
Lyon, Auvergne-Rhône-Alpes 13
Brussels, Bruxelles-Capitale 11
Montréal, QC 10
Quito, Provincia de Pichincha 9
Bordeaux, Nouvelle-Aquitaine 8
Sevilla, Andalucía 8
Barcelona, Catalunya 8
Melbourne, VIC 7
Lille, Hauts-de-France 7
Nantes, Pays de la Loire 6
Guayaquil, Provincia del Guayas 6
Perth, WA 6
Mannheim, Baden-Württemberg Region 5
Dublin, Leinster 5
Mexico City, CDMX 5
Philadelphia, PA 5
Québec, QC 5
Bristol, England 5
Las Vegas, NV 4
Montpellier, Occitanie 4
Los Angeles, CA 4
Valencia, Comunitat Valenciana 4
Palma, Comunitat Autònoma de les Illes Balears 4
Dallas, TX 4
La Louvière, Wallonia 4
Reading, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Playstation Network (PSN) Issues Reports

Latest outage, problems and issue reports in social media:

  • ghostly_rob Ghostly Rob (@ghostly_rob) reported

    @CyberpunkGame The problem with digital copies is that Playstation are ******** when it comes to refunds! They told me because I downloaded and played the game! I wasn't entitled to a refund!

  • LorcanToal Lorcán Toal (@LorcanToal) reported

    @AskPS_UK My PlayStation account was hacked this morning but I can’t get in contact with anyone from Sony to help deal with the issue despite numerous efforts. Can you please help sort this issue?

  • DevonShearer9 Devon Shearer (@DevonShearer9) reported

    @kunaiss @PlayStation Shocking customer service

  • BigAndy7 Big Andy (@BigAndy7) reported

    @PlayStation Please fix your refund chatbot. It feels like its broken on purpose to stop us from refunding 2077.

  • TingeOfNick twitch.com/TingeOfNick (@TingeOfNick) reported

    Everyone is calling into PlayStation Support to get a refund so much that it has caused their phone and chat it to crash 🙃 @CyberpunkGame this is bad and y’all did it to yourselves

  • tvhandy Tom Handy (@tvhandy) reported from Los Angeles, California

    @PlayStation @AskPlayStation might have the worst customer service. I can’t get a hold of anyone to discuss a refund of @CyberpunkGame

  • handicapablegmr matt E. (@handicapablegmr) reported

    @TRINdominus @JeffersonRahl @AskPlayStation offer refunds to bury the problem, (plus the side effect of making SONY look bad for not honoring refunds) On top of that not even Anthem was as hyped up as 2077. more hype=more disappointment=more need to bury the scandal

  • Idelija2 IGS of Tsushima (@Idelija2) reported

    @kunaiss @PlayStation Got refused twice today. Some Harry loser started talking about patches two months ago and other guy just refused and ended chat. PlayStation customer service is the worst.

  • CodeName_Deus CodeName_Deus (@CodeName_Deus) reported

    Hey @AskPlayStation. I'm having issues with the support bot, could you DM? Would appreciate your help with a refund.

  • maycekate Mayce (@maycekate) reported

    @AskPlayStation My PS account was hacked last night and they spent over $200 on games and then changed the email address to my account so I can't regain access. I was literally playing on my ps4 when this happened. I have tried calling, your bot chat isn't working. Fix this. Now.

  • notsynxyy synxyy🃏 (@notsynxyy) reported

    @AskPlayStation i need help removing 2sv i can’t login into my account because i don’t have the number anymore plz help ?!

  • glubberer80 Marco Elle (@glubberer80) reported

    @ComplexMinded ark 2 not on playstation, serious error

  • Taats3 howboutno (@Taats3) reported

    @PlayStation seriously what the hell is wrong with your support? Phone doesn’t work. Chatbot (lol) is worse than useless. I and others like me need refunds or help. Hire more people. Fix your ****.

  • JetLi47 Christoph S. (@JetLi47) reported

    @ImInstiinct @JeremyPenter @shihabshabbir If i remember correct xbox one launched fall 2013 & playstation 4 spring 2014. the problem is that they were outdated tech in the pc space even at their release & im sure they developed on pc first.

  • S73VNN Chromatica (@S73VNN) reported

    @CyberpunkGame What about the issues also being experienced on next-gen consoles? On PS5 the game crashes every 30-60 minutes. Am I eligible for refund too? @AskPlayStation 😡

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